Social Work News - Autumn 2020

£3.25 Social Work News Magazine - Autumn 2020

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The spotlight on your profession

20

28

Social Worker of the Year Awards

Green care

The big interview - Suicide to Success

“Our stories can help us learn from one another”, says

Countrymen UK; a nationwide initiative which is making

As a published author, speaker and business leader,

Peter Hay, chair of Trustees for the Social Worker of

the most of ‘green’ care by using outdoor activities as

Rob wants to encourage men who are fighting issues

the Year Awards.

an alternative to traditional day centres for men.

relating to depression and anxiety to talk and listen.

mysocialworknews.co.uk

Contents 10

08 Council spotlight As changes take place at Northamptonshire County Council, there is lots to be excited about. We spoke to Cathi Hadley, Director of Children’s Services, about their improvement journey.

10 Youth homelessness ‘Breathing Space’ is a pilot project that has been set up

by Lancashire County Council to prevent and reduce youth homelessness. The project aims to make it easier for young people to get the help they need.

14

14

16

Mental health

Social work circle

As part of our focus on ‘green care’, we speak to Lisa

Social worker Lorinda Lonie tells us why she thinks that

Wilson, a qualified children’s social worker who set up

listening is an evolving skill and offers a few simple

the John Wilson Fishing Enterprise. Aiming to promote

suggestions for how we can make improvements which

the benefits of fishing within a social care setting.

will positively impact our practice.

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24

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Scottish Social Services Council

Free Your Mind

We’re delighted to have been able to speak with

“I remember feeling very alone – but I wasn’t. I was just

Lorraine Gray, Chief Executive at Scottish Social

around the wrong people. Finding those who would

Services Council (SSSC) about the breadth of work

accept me and offer help without judgement meant

undertaken by the SSSC.

everything and it was a large part of my recovery.”

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Andrew Pirie

02

36

38

Trauma-informed approach

Social work circle

Sue Penna is the Co-Founder of Rock Pool Life C.I.C

Mark Monaghan writes for us about his personal

and UK pioneer of ‘trauma-informed training’. She writes

experiences as a social worker. This issue, he takes

about how we can spot the signs of developmental

a social work perspective when considering where

trauma and provides suggestions on how to improve.

autonomy ends, and safeguarding begins.

Chief Marketing Officer

Amy Dawson

Contributing Editor

“Once again, we’ve shared details of some incredible

“It was fascinating talking to Lorraine Gray from the

projects and resources that social workers across the

Scottish Social Services Council. There are some

UK can tap into. It’s hugely inspiring to see how creative

brilliant initiatives taking place north of the border, so

social work can be. “

we hope you enjoy this article.”

Foreword 38

Editorial Foreword.

Welcome to the latest issue of Social Work News. It’s been a challenging time since our previous issue; coronavirus (COVID-19) has had an unprecedented impact on the world. We’re incredibly proud that social workers were identified as essential ‘key workers’ throughout the crisis. We hope that it will bring greater public respect and understanding of the intrinsic work that you do.

The team at Social Work News would like to take this opportunity to thank you for your hard work and dedication and to let you know how much we appreciate you.

In this issue, we learn about how the ‘green care’ sector can continue to develop and provide new resources for social workers. More than ever, we are aware of the importance of fresh air and how being outdoors can improve mental health and resilience. We have been able to share details of the John Wilson Fishing Enterprise (page 14) and Countrymen UK (page 20)– two projects which focus upon using outdoor activities to support children and adults.

We have also interviewed Lorraine Gray, CEO of the Scottish Social Services Council (page 24). It was a joy to learn more about their specific priorities, and Lorraine shared some interesting insights into how to make the most of your continual learning.

Finally, we’d like to thank you for taking the time to share your stories, insights and requests to be involved in the magazine. As always, we hope you enjoy this issue – please let us know any comments or feedback!

@myswnews

Owen Dye

Art Director

Gemma Raw

Marketing Executive

“The topic of green care is really interesting, and more

“We work hard to ensure that each issue is better than

than ever before, we know the value of being able to go

the last. We hope that this issue continues to inspire you

outside and enjoy fresh air. “

and celebrates the important work that you do. “

03

Our hearts go out to the health and social care community. Thank you for everything you’re doing; for your care, compassion and selflessly placing others first.

We applaud you.

Crafting

The craft box often used as a therapeutic resource Research shows that taking part in craft-related activities can positively impact anxiety, depression, loneliness and dementia. Crafting can give people a sense of achievement, having created something and learnt a new skill.

We speak to Hannah Read-Baldrey, the co-founder of MakeBox+Co, a craftbased subscription box to find out more about the therapeutic benefits of crafting.

06

Crafting

MakeBox+Co is a craft-based box which is used as a therapeutic resource, often by social workers. Launched in 2019, it specialises in helping people “connect with their creative spirit and invest time in themselves and each other.” Each box within the subscription features a different craft activity, allowing the user to simultaneously switch-off from the pressures that they may be feeling and learn a new skill at the same time.

Whether the user is a complete beginner or an avid crafter, the end result is a sense of achievement and a tangible item to enjoy and be proud of.

It’s a perfect resource to share with people who may be feeling anxious, depressed or stressed. They can be used to help build confidence and self-esteem through the development of a specific skill. Social workers could even use the box themselves as a way to destress, unwind and relax.

“Each month you receive a box full of craft materials.

You can either follow the instructions to make a lovely gift, or you can simply follow your own instincts. There are no right or wrong approaches to crafting – the materials can be used as a springboard for your imagination to create something unique”.

Using crafts to lower stress levels and reduce anxiety.

In a world where we are expected to follow rules,

“Creative activity of any sort, but particularly crafting,

different. It’s time dedicated to a specific task, with a

there’s something comforting about being guided by

can bring incredible benefits to mental health and

specific purpose: personal fulfilment.”

your imagination. The ability to sit and focus solely

wellbeing. Spending time making something, i.e. using

on one small activity has been proven to lower stress

your hands to knit, fold, mould or draw, keeps your mind

Want to get involved?

levels and reduce anxiety. In a 2018 research report

engaged but focused on the external activity; likened to

created by University College London’s MARCH mental

MakeBox+Co have kindly provided us with some

periods of mindful meditation where you are fully in the

health network, Dr. Daisy Fancourt wrote that “cultural

discount codes, allowing you to try a range of their craft

present. You also get the satisfaction of having made

activities encourage gentle movement, reduce social

boxes.

something!”

isolation and lower inflammation and stress hormones,

Use SHOPBOX15 to enjoy a 15% discount off two boxes

such as cortisol.”

Don’t be afraid to try something new.

Hannah believes that part of the reason that crafting

Hannah uses the term “craft-fullness” and believes that

provides such therapeutic relief is because of increased

everyone should take the time to try something new,

They also have a range of free downloadable resources

working pressures.

even those who have never considered themselves a

available via their Make Blog. Hannah regularly hosts

‘crafty’ person.

live Instagram demonstrations to give further craft-

“Living in this ‘always on’ modern world of smartphones

or more. Alternatively, use OFFMYBOX20 for 20% off your first subscription box.

related inspiration.

and 11pm emails from the boss, it can often feel like

“Don’t be afraid of creating something, it’s the process

you’re permanently at your desk! Where is the ‘me’

that matters. The end result is a bonus. Everyone needs

To find out more about MakeBox+Co, visit makebox.co

time? When do we find those moments to stop working

a little time to relax and get creative – and that’s where

or simply email info@makebox.co. Alternatively, you can

and do something different for a change?”

hobbies like crafting come in; it’s something a little

follow @makebox.co on Instagram

07

Council spotlight

Council Spotlight As changes take place at Northamptonshire County Council, there is lots to be excited about. We spoke to Cathi Hadley, Director of Children’s Services, about their improvement journey.

You became the Director of Children’s Services in Northamptonshire in October 2019. What do you enjoy most about the role?

on board. They bring a huge amount of children’s

complex needs and mentoring will be provided to

social work experience as well as common sense and

team members, as a step up for more experienced

pragmatism. With their support, we are pleased to be

social workers. At the next level, we have advanced

seeing green shoots of improvement, which Ofsted

practitioner posts who will provide consultation to team

confirmed in their previous visit. Our improvements

members as well as holding a small caseload to keep

I am really proud of my job role. Northamptonshire

have included ensuring all our children who require

in touch with families. Both of these roles enable social

truly is a great place to work; I love hearing good news

social care intervention have an allocated worker, which

workers to gain the practice and leadership experience

stories from my team and the praise they have received

had previously been an issue for us.

needed to become a team manager.

from the families they have helped. One of our newly

We’re heading towards becoming a children’s trust in

To increase placements for children, we are developing

qualified social workers received a handmade present

2020 and have appointed Ian Curryer as Chair and

specialist in-house foster carers to support children

from a family – a jar with fairy lights inside and each

James Thomas as Interim Chief Executive. In 2021,

with more complex needs and have just opened more

member of the family had written a note saying what

Northamptonshire County Council will become two

residential care provision in the county. We are working

a difference she had made to their lives. Seeing the

new unitary councils and the new Trust will provide the

hard to embed Signs of Safety across all our services.

positive impact we are making makes it all worthwhile.

children’s services for both. We will also be moving to

There’s a lot to be excited about!

Can you tell us about all the changes happening in Northamptonshire?

our new case management system during this time.

We are really benefitting from having Children’s

scheme will be introduced. We will have new senior

You’re currently recruiting permanent staff, what sort of people are you looking for to join the team?

social worker posts to support families with more

Our staff across the service are our biggest asset. We

Commissioners Andrew Christie and Clare Chamberlain

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From April, all of our permanent staff will be receiving a 4% pay rise and our new social work career progression

Council spotlight

have a great group of committed and dedicated staff, some whom have been with us for many years and have been through all the ups and downs with the Council.

Others who have joined more recently have brought new ideas and experience from other areas. But they all have one thing in common; to do the best for our children and that’s what we want - talented, dedicated, enthusiastic practitioners and non-practitioners who keep children at the heart of all they do, and want to be part of our improvement journey.

We hear from Northamptonshire’s Children’s Commissioners, Andrew Christie and Clare Chamberlain: One of your responsibilities as the DfE’s Children’s Commissioners is to oversee the creation of the Children’s Trust in Northamptonshire. What benefits do you think this will bring?

The Children’s Trust brings a real opportunity for children’s social care services. Being its own organisation, but wholly owned and commissioned by the Council means it will have a single focus on practice and children’s outcomes. Staff will be able to shape and own the culture in a way that is much more difficult to do in a large council with many functions, and we’ve seen in other areas where this has led to real improvements in outcomes for children and families.

An introduction to the chair of Northamptonshire Children’s Trust.

We are very pleased to have appointed Ian Curryer as the Chair of the Northamptonshire Children’s Trust, who initially trained and worked in teaching before becoming Director of Children’s Services and then Chief Executive at Nottingham City Council.

Ian officially started with Northamptonshire at the beginning of May and, despite the challenges of the COVID-19 pandemic, has appointed four non-executive directors and an interim Chief Executive, all of whom share his commitment and dedication to ensuring the Trust remains child-focused.

“I’m very pleased to be appointed as the Chair of the Northamptonshire Children’s Trust and to be going back

This is what one of our Early Help Coordinators have to say…

to my roots of supporting children and young people.

who has provided feedback on my assessments. I am

The establishment of the Trust is a great opportunity

still in the early stages of my career but have been

to build both a new organisation and culture. In this

managing complex cases and completing court work

short amount of time, and despite the unprecedented

which has enhanced my professional development. I

“I have worked here for 17 years and know colleagues

situation, the commitment, enthusiasm and drive of the

feel extremely supported in my team and my manager

who have longer service than me… so there must be

staff in children’s services has really shone through.

goes above and beyond to help my critical thinking,

a good reason for this! There are lots of opportunities

This is an exciting time to join Northamptonshire, and I

analysis and reflection. I am looking forward to

to move around the directorate and explore different

would encourage others to join us as we continue our

continuing my social work career with Children First

roles. I think this can only improve as we move into

improvement journey.”

Northamptonshire.”

a Trust with two unitary authorities. The training

This is what one of our Social Workers has to say…

What our families have to say…

of management and supervision has been very good

“I started in Northamptonshire County Council’s Social Work Academy in March 2018, where I was supported with my transition from university to frontline work and

“The children have been very fortunate to have you as their social workers. As their mother, I have appreciated your professional opinions and how you have been able to vocalise their needs for them.

opportunities are also excellent. Overall, my experience and from speaking to colleagues in other areas of the directorate, this is improving for them too. As a local authority and a directorate, we have had a lot of change but I see change as a good thing”

have been within Daventry Safeguarding Team for

“You are clearly very passionate about your profession

Apply today.

over two years. I have developed my learning through

and I have no doubt that as a result of this, there are

To find out about the vacancies available, simply visit

training and working with an Advanced Practitioner,

many children that are no longer victims as a result”.

sanctuarypersonnel.com/jobs or call on 0333 7000 026.

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Youth homelessness

“A chat may be all that’s needed to prevent a disagreement escalating into a matter for social services” ‘Breathing Space’ is a pilot project that has been set up by Lancashire County Council and funded by the Ministry for Housing, Communities and Local Government (MHCLG) to prevent and reduce youth homelessness in East Lancashire. The project aims to make it easier for young people to get the help they need before they find themselves with nowhere to live.

Sarah Shorrock, Project Coordinator at Breathing Space, tells us about how the project is having an impact on youth homelessness in the area.

You’ve worked with more than 500 young people to prevent them becoming homeless. How have you done this?

At Lancashire County Council, we knew that young people were finding themselves on the street or sofa

psychological and practical barriers that can prevent

walking into council offices to register yourself as

people accessing help when they need it the most.

homeless is intimidating, especially for young people

Our website provides information about the range of services available to young people in East Lancashire, depending on their circumstances and where they

who are used to doing everything online. We know parents and carers can also hesitate to reach out when they need help.

live. Prospective service users can contact us by SMS,

Because of this, we offer online chat and SMS as a

instant messaging or phoning us for further advice, to

method of contact so service users can get in touch

be referred to contact service providers directly.

easily and confidentially, even when other statutory services have closed.

of homelessness, and their families or carers.

As you are engaging with young audiences through digital methods of communication, how does this work and what has been the impact?

Breathing Space has been designed to feel as little

Traditionally, accessing homelessness support would

The beauty of instant messaging and texting is the

as possible like a statutory service. The name, style,

involve a potentially daunting meeting at the council

privacy that they allow. Our advisors are available until

tone and contact methods all aim to break down the

offices with a service provider or social worker. But,

8pm, and beyond if possible. Having someone to share

surfing because they were reluctant to ask for help from statutory services or they didn’t know where to turn.

We applied for government funding to enable us to take a different approach to preventing youth homelessness and set up Breathing Space as a result. It offers a single point of advice for people aged 14 to 25 who are at risk

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The informality of an instant message or text breaks down barriers: young people don’t seem to feel as much pressure as they may do approaching a service face-to-face or during a traditional assessment.

Youth homelessness

a problem with immediately can help to calm a situation and prevent a knee-jerk decision. We can build up trust by offering advice and options with no obligations.

The challenge is the time it takes to gather information – but we have learned to be creative so that we can make a comprehensive assessment through our conversations with service users.

By providing support out of normal working hours – how effective is it in de-escalating situations amongst young people and their families to prevent them from becoming a social services situation?

By being available during the day and evening, service users can often speak to our advisers when they are struggling with an issue. A chat may be all that’s needed to prevent a disagreement escalating into a matter for social services.

Where it’s appropriate to do so, we work with young people and their families to offer mediation to prevent relationship breakdown – the leading cause of youth homelessness. The work we do at this early stage can prevent referrals for lower-level statutory services such as the involvement of family support workers.

Where young people and their families are already accessing statutory support, we have been able to reduce workloads of social workers by direct intervention through our partners and their services.

You’ve proven that the project works in relation to youth homelessness.

What could colleagues working in similar areas (such as mental health or substance misuse) learn from your experience? Could a similar method of communication work in other areas?

The core principle of what we’re doing is easily

to improve engagement with these hardto-reach audiences?

Sadly, young people can be wary of approaching statutory services, particularly if they find themselves at risk of homelessness upon leaving care.

A key step in creating a brand that felt different to a usual statutory service was our decision to work with an external digital and marketing agency.

transferable; it’s about ensuring that we’re fully

We selected Lancashire-based agency Hotfoot Design

accessible to young people wherever they may be. This

because of their expertise in engaging young people

means other teams can easily replicate this across other

in not-for-profit services, as well as their private

services – it’s all about delivering a service which is

sector experience. Their insight into young people’s

easy to find, easy to use and accessible by mobile.

communication preferences helped to shape the look,

Young people can be reluctant to talk on the phone, particularly on sensitive subjects, so the anonymity and

feel and functionality of both the website and offline publicity materials.

confidentiality offered by text-based contact methods

We worked with them from the outset: choosing

are important.

the Breathing Space name because it felt fresh and approachable. The brand and website then built upon

Before you began the pilot, you were this, with bright colours, relatable images and friendly, clear that your overall look and style plain-English language. Hotfoot were instrumental in us opting for the online chat and text messaging services. needed to be different to traditional ‘care services’. This is because you There can be trepidation in the public sector in wanted to remain accessible to those on investing in marketing, but our branding and contact mechanisms have been fundamental to the project’s the edge of care, or those transitioning success. into independence who may have had negative connotations with the care Want to find out more? sector. As a profession, how can we Find out about Breathing Space and how it’s engaging continue to choose the right brand ‘style’ young people, visit breathingspacelancs.org.uk 11

Social work circle

Why I believe specialisms in social work are not dead Author Rob Mitchell previously explained in an Ask the Expert column that because social work education and training is generic, he felt it works best “when it is united through commonality” and that “social work cannot, and should not, be defined further.”

Upon reading his response, Senior Social Worker Naomi Mungroo from Sight for Surrey felt compelled to write for us, providing her insights into why she disagrees with this opinion. She believes that social work specialisms are important and using her experiences as a Deaf specialist social worker, explains the challenges that she faces on a daily basis…

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Social work circle

I have been a Deaf specialist social worker at Sight for

“Strengths-based (or asset-based) approaches focus

To fully apply a strengths-based approach there is an

Surrey for nine years, so I admit I may have a natural

on individuals’ strengths (including personal strengths

innate need to understand the person you are working

bias. However, I believe I am clear on one thing – the

and social and community networks) and not on their

with and be able to work with them to promote their

importance of specialisms in social work is something

deficits” (Social Care Institute for Excellence (SCIE)

wellbeing. George Bernard Shaw writes “The single

that cannot be ignored.

2019). How can a social worker truly support someone

biggest problem in communication is the allusion it has

in this way without understanding a person’s culture,

taken place.

For clarity, this article is specifically about working with people with a hearing loss, not about specialism in social work generally. I am the only hearing worker in my team of 6; everyone else is Deaf with a first language of British Sign Language (BSL). To receive support from our team your primary presenting need

their social and community networks and services that would work well for them? How would a worker be able to identify strengths when they are not able to communicate directly? And how can they advocate or re-able when they are not able to understand the

Recently, I was faced with the irony that an audiologist unit’s only method of contact was a phone number.

I have faced the assumption that a Deaf person can read English uncountable times and this assumption is often made with no consultation with the Deaf person

has to be your hearing loss. This means you can be a

barriers a person faces?

native British Sign Language user; hard of hearing; an

I recently saw a video of a Deaf man placed into a care

older person who has suddenly lost all hearing and

home – with only hearing people and no signing staff.

everything else in-between.

He had no one to speak to, no one who could sign with

I have learnt, and am still learning, that we live in a

him and no method of being able to explain his needs.

world designed for hearing people with uncountable

He was completely isolated. A generic care home

barriers for those who cannot hear. I was recently

was not able to adjust sufficiently to meet his needs

supporting someone to contact their mortgage provider

and therefore, his wellbeing and mental health were

Without knowing or understanding these key pieces

and was informed that as the person was Deaf (and

affected. Whilst changes can be made in generic social

of information or the barriers people face; without

unable to communicate using their voice), the bank’s

work, we need to ask if it can be adjusted sufficiently to

being able to communicate fully and in-depth; without

policy was not to ask the security questions; instead

meet a specialist need.

considering and honouring a person’s preferred

we would have to drive 20 minutes to the nearest branch in order to access their personal information.

Their Deafness meant they were refused access and therefore discriminated against.

I fully agree that social workers have shared values and transferable skills; however, experience shows this is not enough to negate the needs for individual

for their preferred method of communication. BSL is not like English. It has its own grammatical structure and is a language in its own right. There is an intrinsic lack of understanding that Deaf people are able to communicate fluently and clearly – it is simply in a way that cannot be heard.

communication method, it is not possible for a social worker to maintain all of their professional standards. A generic social worker would not be able to do this.

specialisms. Too often, I have been asked to add to

It is for this reason that I maintain the view that when

As a nation, in the social work profession we have

assessments completed by generic social workers to

working with people with a hearing loss, knowledge and

moved towards strengths-based approaches.

find key evidence missed under Care Act outcomes.

a specialism is vital.

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Mental health

Using fishing to tackle mental health As part of our focus on ‘green care’, we speak to Lisa Wilson, a qualified children’s social worker who set up the John Wilson Fishing Enterprise. Focusing on the legacy of her late father, renowned fisherman John Wilson, the enterprise aims to promote the benefits of fishing within a social care setting.

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Mental health

What inspired you to set up the John Wilson Fishing Enterprise?

After the loss of my father John Wilson, who was a proud fisherman, the idea for the John Wilson Fishing Enterprise (JWFE) was born; I wanted to recognise the remarkable contribution that my dad had made to fishing and enable children and young adults to experience it. This is the type of social work that I want to deliver, and it excites me.

Your mission is to help children and young adults cope with mental illness by teaching them the art of fishing. What are the benefits of this activity?

All of us within JWFE understand that fishing and being outside can have a positive effect on those struggling with their mental health. Our fishing sessions deliver

profession start to use local resources such as natural environments or ‘greenblue’ spaces to improve the levels of care offered to children growing up alongside the care system?

I had the luxury of growing up with parents who made me go outdoors. However, I appreciate that we had no other distractions and it was a different life as far as technology was concerned.

As adults, we need to get the balance right. We could encourage or incorporate technology into the outdoors to entice them and make it enjoyable for them. I would highly recommend contacting the Angling Trust to find out what events they have planned in your local area.

They often have a huge amount of fishing events that are organised for everyone.

benefits to all anglers, regardless of their age.

Can you tell us about your courses?

Fishing has always promoted positive mental health, by

My courses are available as both half-day and full-day

allowing our anglers to relax, they will have a stronger mindset when dealing with any issues they face.

workshops. They include all fishing equipment (tackle, bait, whips, rods, nets etc) and coaching. Each session

The service is unique as each participant has the opportunity for an observational assessment to be carried out. What is the purpose of the assessment and how can they be used?

starts with an opportunity for everyone to get to know

The assessment process allows the child or young

outside as much as possible.

adult to leave with evidence of how it can promote their mental health. Often in social care, there is a lack of evidence of what the child or young person has achieved. It can get lost in the system and cause a barrier for their future.

By evidencing what they are good at, it can be an item to include on their CV or used as a character reference.

The assessment can also build self-esteem and confidence as they learn what they have accomplished.

A key factor is that participants are learning how to fish. How important is it that we start to use resources which not only empower children and young people, but give them confidence?

No matter how small the task, if they have observed,

each other and discover what to expect about their fishing experience, allowing us to ensure we are giving the right levels of tuition for that child’s experience.

Some of our courses will include a ‘bushcraft’ session and a nature walk – it’s about making the most of being

The cost is between £25-£30 per child for a half-day session and £45-£50 for a full-day workshop, so it’s an affordable initiative for social work teams to tap into.

You currently work in Norfolk (based at Barford Lakes and Taverham Mill Lakes). How can social workers tap into resources similar to this which allow children and young people to benefit from outdoor activities?

Many similar initiatives can be found through an online search. It’s great to see how many companies offer outdoor activities. I believe anything which gets children outside is important; that could be picnics, bike rides, bushcraft or nature walks.

tried it, mastered it and can show others; it is a huge

Although the JWFE is based in Norfolk, we do have

success. They are learning one of the most basic and

plans to expand in time. If you’re looking for something

historic ways of living, which is an art form still used

in the meantime, I’m confident that there will be an

across the globe to feed families. It is evolution and a

abundance of fishing opportunities available.

history lesson all in one.

Find out more.

You’re an advocate for outdoor living and the positive impact it can bring to children. How can the social work

Visit jwfe.co.uk to discover more about the John Wilson Fishing Enterprise. For booking enquiries, please call Lisa Wilson on 07515680348 or email lisa@jwfe.co.uk

15

Social work circle

“Listening skills are not something we are naturally born with” Social worker Lorinda Lonie tells us why she thinks that listening is an evolving skill and offers a few simple suggestions for how we can make improvements which will positively impact our practice.

Being inspired through supervision.

Recently, I saw a service manager I had worked with and felt so happy to see him. I reflected on why I respect and admire him so much compared to other managers I have worked with. The realisation was that he valued me as a person and genuinely took the time to listen. He ‘mirrored’, which is repeating back words or whole sentences I had said in a way that made me think more deeply about their meaning. By simply stating “let me know if this is what you are saying...” gave me confidence that he was listening.

This particular service manager had great eye contact, and his tone of voice was warm and welcoming. He made me feel relaxed and at ease. He did not interrupt me mid-sentence to share his opinion and asked open-ended questions to help me explain my thoughts, feelings, fears and accomplishments. He did not jump in to give me answers or problem solve for me. He allowed me time to figure out what my next steps should be in order to support service users.

He often used silence as a tool to allow me time to process information. It was not a long silence; just enough time for me to understand and digest what he said. At no time in his supervision did I feel rushed or that he was preoccupied. He was able to give me his full attention and focus on what I needed to do to be successful in my practice.

It was refreshing to observe him in chair meetings. I could see how each person contributed based on his ability to make them feel safe and heard. It can be easy to only listen to what we want to hear, and even harder to listen to everyone’s opinion and ensure that all voices in the room are heard.

He was able to reflect back and summarise the main points made in a clear and concise manner. I learned that it was not necessary for families or professionals to have the same opinions.

Being heard makes a huge difference in whether they will return and commit to a plan, project or concept.

16

Social work circle

Have you listened to today?

Do we truly listen or are we preoccupied by thinking of the next case, client, meeting or even what we are having for lunch? I, for one, know I often switch off and can give ‘lip service’ when stressed or overwhelmed.

This is disrespectful to the service user as I may miss

the words. Silence and effect – not what is said, but

I reflected back on the choices they had shared. I was

how it is said. You can also form a trusting relationship

more likely to bring about self-confidence and a shift in

fairly quickly by being non-judgemental and open

their thinking. My role is to hear what is said by being

to whatever is discussed, thus breaking down

present, non-judgemental and honest.

communication barriers.

Just stating “I am here for you” or saying “tell me what

People are not always ready for change.

made you call today” can open the door to a flood

I realise that in certain circumstances, social workers

me to hear.

gate of emotion. Communicating back to a caller in a

need to be more direct; however, we still need to listen and truly hear what individuals, families and other

I also learnt to listen to my gut feeling. We all recognise

simple, precise and clear manner helps. Long sentences and complicated wording may cause the caller to feel

professionals see the problem as because this may be

misunderstood. When a person is in crisis, repeating

different to how we perceive it.

an opportunity to hear something important they want

when someone is not listening to us and this also applies to service users.

back exactly what they said to you may help them focus

What is underneath the story they are telling you? What

and find their own solution to their problem. “what I

is really going on? Service users thrive when social

heard you say was…? “, “Tell me more about how this

workers are genuine, caring, empathetic, truthful and

makes you feel”.

truly listening to show they can be trusted. Even if that

My lightning bolt moment.

means sharing difficult decisions or stating you do not

I recently completed my third year at Tresham Community College working towards becoming a person-centred counsellor in the UK. This training has given me even more understanding of how to be present for someone else. It’s much harder than you may think; we’re so used to focusing on multiple things.

have the answer to their concerns. You do not have to

My work at the Crisis Intervention of Houston, Inc

have all the answers, but you may be able to find them.

helped me recognise that giving advice does not work.

Listening is a work in progress.

I learnt that we each have the answer to our own

that you don’t have to be serious all the time. You can

problems within us. I had been investing too much time

also use humour to build rapport with someone and

Listening skills are not something we are naturally born

on what I felt service users needed to change, and not

lighten the moment. It helps to humanise me and create

with. However, they can be learned, relearned and

enough time on listening and genuinely hearing what

a bond which builds trust and shows genuineness.

expanded on. They require practice, commitment and

they could do themselves.

the ability to hone in on your skills. To be ‘there in the moment’ for another human being is a skill.

I used tools such as paraphrasing, which is rewording

Slowing down and using relaxation, meditation and mindfulness can help. Through my training, I’ve learnt

About the author.

what people say and saying it back to them. Open-

Independent Social Worker Lorinda Lonie offers

Even during a phone call where body language is

ended questions helped me gather the information

training and workshops on crisis intervention, suicide

not applicable, you can still listen and hear between

needed to recognise what they were feeling, and then

prevention, bullying prevention and listening skills.

17

Advertorial

18

Advertorial

Not just heroes anymore “Our stories can help us learn from one another”, says Peter Hay, chair of Trustees of the Social Worker of the Year Awards.

As we have moved through the pandemic, the hero

These are not people who see themselves as heroes,

Each of us is holding a story. It might be heroic, it might

narrative has been strong.

but as limited mortals desperately trying to assemble

be of struggle and uncertainty. It doesn’t always have

a response to the overwhelming odds facing people.

a happy ending. It might be a story which speaks truth

Their stories are powerful opportunities to learn and

to power. The point is that the stories that each of us is

grow professionally in offering compassionate, kind

holding matters now more than ever.

social work. Some examples include:

Telling your social work stories.

We have rightly paid tribute to key workers across all manner of roles who have supported us through the lockdown. From those working in the NHS, workers in food production, teachers, those who kept our utilities working and have delivered food, shopping and mail to

•

our doors.

The sorrow of a senior leader after she had admitted an elderly man with dementia to

At the Social Worker of the Year Awards, we have

residential care. His previous package of

launched Social Work Stories, across our website

community support included meals at a local

and Twitter account, as a means of capturing and

pub. Dementia left him unable to process the

sharing the lived experience of social workers of all

Of course, there have been acts of courage and there

changes that have taken place in his community

kinds during a time that will change us as people and

are heroes. Yet if we built a library for just heroic tales it

and he was apprehended trying to break into the

professionals for the rest of our lives.

would be a small one that would miss so many stories.

shuttered pub for his meal.

Normally our annual celebrations are an opportunity to

Amazing efforts made to communicate with

highlight best practice and our award winners are held

isolation and loneliness that has been some people’s

children using videos, pictures and photos. One

as a gold-standard in professional excellence. But now

experience and skip over the deep-rooted inequalities

social worker was setting a child in care daily

is not the time to single out ‘winners’ - this is not a time

and racism that the disease has laid bare, particularly in

tasks with a video call each afternoon to see how

to separate people through judging - it is a time and an

the UK and the USA.

this was going. When this became mutual, the

opportunity for voices within the profession to articulate

social worker suddenly had to find out whether

its many stories.

Social workers, particularly in the care sector, have been a huge part of this collective effort.

If we just collect heroic narratives, we downplay the

•

Opportunities to grow.

A heroic narrative can also be used to divert our

she could match the number of keepie-uppies.

With these stories we want to broaden public

Social workers giving evidence to courts via video

understanding of social work, the eco-systems its

attention which, when combined with our natural desire

link and patiently moving through their evidence

professionals work in and the positive and lasting

to want to move on, can silence the voices we need to

to allow parents to fully participate.

change you bring to individuals, families and

learn from most. Human rights and social justice sit at the heart of social work and should be the warp and weft of our narrative.

•

These stories - and many others - matter. They tell of a

communities.

reflective and thoughtful profession that is trying to find

Tell your story.

ways to practice in accordance with clear values at a

I have heard stories of struggle - of social workers

time when many people are experiencing great stress

Email us at stories@socialworkawards.com and follow us

taking on issues that have been hitherto unknown.

and pressure combined with systemic injustice.

on Twitter @SocialWorkAward.

19

Green care

Green care Social prescribing is a hot topic. Touted as the potential future of health and social care, community schemes could become an increasingly important resource for social workers considering taking a more holistic approach to care. With this in mind, we find out about Countrymen UK; a nationwide initiative which is making the most of ‘green’ care by using outdoor activities as an alternative to traditional day centres for men.

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Green care

Countrymen UK is a unique initiative which uses outdoor

school, and who found mainstream school difficult to

activities and clubs to prevent isolation amongst men.

manage for a variety of reasons. These young people

Used as an alternative to day centres, it’s an ideal

were mostly referred by social services and education

solution for those who find themselves unable to access

when their behaviours had become a challenge both in

farm, garden and countryside environments for work

and out of school.

and leisure because of changing social conditions

But when Julie’s dad, John, contracted Parkinson’s

and has a positive impact on physical health and mental

disease, it became apparent that traditional day care

wellbeing.”

centres weren’t the answer. Julie explained, “Our

or their deteriorating physical or mental health.

Countrymen UK Clubs have been spreading across

different kind of intervention for those who need it.

“The unique combination of activities taking place outdoors reflects our belief, underpinned by recent research, that getting back to farm and countryside environments and green spaces, overcomes isolation

the UK and are now available in selected locations

family wanted to keep dad, a lifelong farmer, active and

From the farmer’s mouth.

from Cornwall to the Scottish Highlands. Twelve care

involved in his farm and outdoor interests, but we could

farms and gardens are already recruiting members,

Dan Hodgeson, a Countrymen Club member in Dorset,

only find traditional day care centres, which favoured

while others are poised to accept new members in the

said, “I was depressed and isolated. I missed the life I

indoor and relatively passive activities or talking groups.

once had in the countryside and had little contact with

“This was alien for a man who loved the outdoors and

people outside my family. That’s all changed now. I

coming months. Other groups are expected to join the growing network throughout 2020 and 2021.

had been physically active throughout his life. Despite

love being outside again. It brings back memories. It’s become a new adventure for me – a healthy adventure.

Countrymen UK aims to help men become more

trying some local day care centres, he found it difficult

resilient to the life changes they experience as a

to engage and eventually rejected them.

And I’m surrounded by people who share my interests.”

“Dad wanted to return to the environments and

Countrymen Clubs also cater for family carers by

result of rural isolation and ageing. The Clubs are particularly keen to recruit men who have long-term health conditions including dementia, Parkinson’s disease or other limiting, long-term illnesses, but they are open to men of all ages. Typically, the men will have an affinity with the outdoors and may have worked in farming, horticulture or forestry but equally may be ex-

activities he loved. He wanted to mix with like-minded

providing opportunities for respite, as well as the

men; he wanted some control and choice back in his

chance to socialise and gain mutual support.

life and to make decisions for himself for as long as he

David Drysdale is Countrymen UK’s Project Manager

possibly could.”

and claims that a great deal of medical and social

Julie’s experience, and that of her dad, led to the start

servicemen or outdoor sportsmen.

of the first Countrymen’s Club, which encompassed

The need for alternative provision.

shared outdoor interests and backgrounds.

choice, physical activities and socialising with men who

research shows that men with long-term health condition benefit greatly from active, outdoor exercise that’s interesting and familiar.

He says, “Activities such as working with animals, gardening, competing (or cheating) in outdoor games

Julie Plumley is the Director of Future Roots and

“It’s all based on the therapeutic use of farms and other

Countrymen UK, and a registered social worker with

outdoor environments.” said Julie, “It’s about a love

over twenty years of experience; she founded Future

of animals, countryside smells and a sense of space

Roots, a care farm giving learning opportunities and

and wellbeing. It motivates people by feeling useful,

“If you have been active all your life and then spend a

mentoring to young people who were excluded from

involved and able to make personal choices. It’s a

long period of time sat in a chair, muscles stiffen and

and craft work should also be recognised for the value they bring.

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Green care mobility can become more difficult. Men generally socialise more when they are working, and it has been recognised that they are more likely to become isolated and lonely than women as they age. This is because women typically engage more in social activities with other family members, while men become more isolated once they give up their work or are prevented from working because of health conditions.

“The outdoors stimulates the senses; the smells and changes in temperature and season, all help to engage people in what is happening now. There’s always something different to motivate and develop the men’s interests.”

Is it only men?

Countrymen UK Clubs are only for men, though this doesn’t stop anyone from establishing a separate group for women. The important thinking behind this is that men should have an opportunity for gendered intervention as they do tend to act and talk quite differently when women are present. Some men actually have negative feelings when women are present, such as embarrassment and indignity that they may no longer be the ‘rock’ on which their families rely.

However, being amongst other men with shared backgrounds, interests and conditions, means negative feelings can be explored more easily and being amongst new friends, helps to overcome the problems of spilled lunches or loose trousers.

Julie Plumley explains further, “When women have attended in the past, the men become quite passive and often lose their sense of openness and decisionmaking. They tend to do what the women say they should do, to such an extent that the women actually insisted that the men wear a hat or a coat and, indeed, put hats and coats on for them. We do see men helping others but it’s a different scenario, where someone will ask for help rather than it being thrust upon them.

“Mixed groups often retain certain roles so the women often act as the nurturer but, because of the fragility or vulnerability of some, the men can easily lose their identity and become passive around the women. When the men are together, they are more of a team. Some will have joined clubs, been part of sports teams, worked in male-dominated environments. All of this means that their banter and humour is often contained or curtailed out of respect for the women I think.”

Research suggests that the approach really works.

In a study carried out on behalf of Independent Age and the International Longevity Centre UK (ILC-UK) by Beach B, Bamford S-M. Isolation: the emerging crisis for older men: A report exploring experiences of social isolation and loneliness among older men in England said, “Loneliness is defined as a subjective perception in which a person feels lonely. Social isolation broadly refers to the absence of contact with other people.” It went on to say that, “A growing generation of older men is facing a future of increased isolation. Meanwhile, the number of older men aged 65+ living alone is projected to rise by 65% between now and 2030.”

Janet Morrison, Chief Executive of Independent Age, said: “Our new research highlights the importance of social contact for older men; poor physical and mental

22

Green care health is much more likely for those who are socially isolated. In terms of medical services, the evidence shows that older men are less likely to seek help or ask for support.”

Authors of a report to the Big Lottery Fund said, “It is important that we are specifically targeting men; consulting with men in the target group about what they want and need, having ‘hooks’ to encourage initial engagement, building individual relationships and tailoring the service towards a range of needs.”

David Drysdale, Countrymen UK Project Manager, said, “There is sufficient evidence from many studies that both support and reflect the approach we are taking.

It’s up to individual agencies, including social work, to seek out this evidence and explore its implications for referrals and ancillary support.”

It’s for men of all ages.

Countrymen UK says that it is now finding that younger men, with the challenges of dementia, Parkinson’s disease, stroke recovery, post-traumatic stress disorder (PTSD) and other long-term conditions, are being denied an active outdoor life. It may be due to a lack of understanding of the ‘green care’ sector and what it has to offer or a strange reluctance to make the right referrals to the right organisations. For that reason, Countrymen UK is keen to emphasise that the Clubs are open to men of all ages and not just those in their autumnal years.

However, the benefits to those men who have spent most of their lives outside cannot be over-emphasised.

Ken ‘Smith’, a Countrymen Club member said, “I farmed all my life until Parkinson’s got me. I thought that was the end, but it wasn’t. The club has helped me get out of the house. It’s given my wife the respite she needs, and we can both see the difference in my outlook on life, my general health and fitness, and my mobility.

“I’m also among people of different ages and abilities.

I’m given respect and my advice about animals and farming is actually asked for – and I get to do some farming, in the fresh air, again. Preparing feed, feeding the animals, growing vegetables and plants, mending fences or benches, countryside crafts and whatever else needs to be done. It’s not a day care centre.”

Incorporating ‘green’ care into every day social work.

The team at Countrymen UK are keen to encourage social work teams to start considering the positive effects that ‘green’ care can bring to those in need. With both physical and mental health benefits from outdoors activities, even something as simple as encouraging day care centres to promote active outdoors activities such as an organised walk can make a big difference.

Social workers can find out more about the local Clubs by contacting the Countrymen UK team. As well as using referrals to determine if there is a need in your area, they are keen to collaborate with social work teams to strengthen services and continue providing the most appropriate levels of care to men.

Find out more.

If you’d like to find out more about Countrymen UK, visit countrymenuk.org, email admin@countrymenuk.org or phone 01963 210789.

23

Scottish Social Services Council

Scottish Social Services Council We’re delighted to have been able to speak with Lorraine Gray, Chief Executive at Scottish Social Services Council (SSSC) about the breadth of work undertaken by the SSSC and why they are more than just professional regulators.

24

Scottish Social Services Council

What are the biggest challenges faced by social work professionals in Scotland?

knowledge, supervision, support and caseloads. But we

their records throughout the year; putting it together As with all professional bodies, you at the last minute is ineffective as you learn so much place significant emphasis upon Post throughout the year that it can be hard to remember Registration Training and Learning what you’ve done. We have a dedicated resources (PRTL). How important is this for section on our website which is freely available for social workers, and what advice can you practitioners to supplement their learning, with new resources added regularly. give to someone to help them make the most of their continuing professional As part of your ongoing review of the development?

PRTL processes, you’re looking to Regardless of where you are based and who you are ensure that the system is easy to use, regulated by, learning and development will always be effective and links clearly to the SSSC an important part of a social worker’s role. In Scotland, registration process. What have social the continuing professional development (CPD) element workers told you throughout your is a requirement in our code of practice. It’s important review and what can they expect once that social workers are continually updating their skills; not just in relation to practice, but also legislation, the review has concluded?

do have clear differences as primarily in Scotland, our

policy and understanding how social work is becoming

health and social care services are fully integrated so

increasingly diverse.

In Scotland, we regulate the entire social care workforce from social work through to early years, as well as support workers in care at home and housing support services. This breadth means that we need to focus on a wider perspective of social services, rather than specifically regulating social work. Although our register is relatively new (we launched in 2003), we will soon have between 160-170,000 registrants, of which 12,000 are social workers – both qualified practitioners as well as student social workers.

As with Social Work England and regulators in Wales and Northern Ireland, we have similar challenges; there are always issues relating to time pressures,

it’s a challenge to see how social work fits into this, and

We know that social workers want something which is easy to understand, has no duplication and showcases

As the regulator, we try to clearly explain to our

evidence in a way that suits them. Our new system will

registrants that PRTL isn’t just about formal learning

be much more flexible – after all, learning records are

We are also focusing on the recent publication of the

and training courses. It’s about using reflective practice

personal to that individual, so they may want something

Independent Care Review. This has been championed

and making the most of supervision and learning

that works with their learning. They may want to use

by Nicola Sturgeon, and it promises reform of care

from discussions. For newly qualified social workers,

the online resource or perhaps use their employers’

for looked-after children. The review has been

you’re always aware that you’re learning from others

paperwork or even their own method of recording.

independent, and a core part has been issues relating

every single day, and this is something that should

What’s more, they want to understand how continual

to social work education and practice.

be encouraged - being involved in conversations and

learning is linked to professional registration, and

Consistency is part of this; how can we develop a

asking for help and support is equally important.

they’ve asked us to point them into the direction of

system where a looked-after child has the same

In our view, we want to see registrants seeking out

experience with each social worker? How can we

learning throughout all areas of their practice. They

This is something that is important to us. We know

ensure that they are having the same childhood

need to be able to reflect on feedback and understand

our registrants. We know where they are based and

experiences as peers who are growing up in a family

how to record it. A good tip is to take the time to plan

what they are working on. We want to inform them of

environment?

and think about what you want to achieve this year –

resources that are available locally and which will help

This will be a long-term goal for us, and we know that

not only will it allow you to seek out opportunities, but

support them with their PRTL. We want to be proactive

following the publication of the Review it will be on the

you can start to think about what you are learning and

because we are more than just a regulator; we want

minds of social work students, as well as experienced

the difference it’s making to your practice. We also

people to hear from us and feel that they are getting

practitioners.

want to see registrants taking the time to complete

added value. At the moment, we can provide this

how we can ensure that it retains its own identity.

resources throughout their registration.

25

Scottish Social Services Council

proactive support manually but we hope in the near

we can ensure that social work students are getting

enough support to both students and lecturers? It’s still

future to be able to incorporate automated technologies

suitable placements. It’s been a big challenge, if we

early days but we need to focus on consistent delivery

which will facilitate this; whether it’s a quick and easy

take inspiration from our colleagues in teaching, nursing

of high quality practice learning for all students in the

reminder text or providing details of a nearby training

or medicine; their placements have a much more formal

same way that teaching, nursing and medical students

workshop which could be of interest to that registrant.

setup than we do. They don’t seem to be struggling to

are supported.

Over the past five years, you’ve undertaken a Review of Social Work Education. Can you tell us more about this and how social work in Scotland is continually evolving?

find suitable opportunities, so we need to learn what is

It’s certainly been a broad-ranging review. Social workers can find details of this on our website, but what we were looking to discover was whether social work in Scotland was fit for purpose. Of course, there were challenges facing the profession and there are things that need looking into, but generally speaking, we’re thrilled to say that our social work is fit for purpose.

A part of our review was to look at social work education – for example, should we continue with a generic social work degree or should we break it down into specialisms? We’ve taken the decision that for us, a broad social work degree is the right thing to do. However, we do want to improve links between

working and replicate this in a social work setting.

As part of the review, you determined that a formal partnership should be developed to “support and enable a shared approach to learning”. The Social Work Education Partnership is being established alongside the Scottish Government to facilitate this. Can you tell us any more about the progress of the partnership and what it aims to achieve?

It’s about improving the infrastructure of education providers and improving access to placement opportunities.

We should all see it as our responsibility to support the next generation of learning.

How much contact do you have with Social Care England and Social Care Wales to ensure consistency of standards across the whole of the UK? We work closely with the regulators across England, Wales, Northern Ireland and even the Republic of Ireland but our role is different. In Wales, Scotland and Northern Ireland we are part of the Sector Skills Council, whereas the English equivalent is Skills for Care. It means that we have different responsibilities to that of Social Work England, which is why we offer so many more resources to support social workers with their learning; it’s part of our remit.

We all have extremely good relationships and work closely together because we know that it’s vital for us to be able to deliver consistent, high quality levels of care throughout the UK.

Find out more.

further education and social work so that there’s greater

We need to look at what we can do to ensure all

movement into social work degrees. One area of

students can benefit from suitable placements. Are

For more information about the Scottish Social Services

concern was regarding practice placements and how

they happening in proper timescales? Are we giving

Council, visit sssc.uk.com

26

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The big interview

“The act of expressing your feelings to another person is essential.”

When entrepreneur Rob Goddard was depressed, he wanted to end his life. But thanks to the support and advice of a friend, he was able to move past those feelings. As a published author, speaker and business leader, Rob wants to encourage men who are fighting issues relating to depression and anxiety to talk and listen to each other. We speak to Rob about the second edition of his book “Suicide to Success” and discover more about his mindset and what we can do to effectively support those in need.

28

The big interview Rob is a hugely successful businessman; he’s had happy and healthy relationships and has six children.

However, he has also been negatively impacted by depression and anxiety. In 2012, Rob was struggling to cope and decided that he wanted to end his life. A locked fire exit door and the advice and support of his friend Alex changed his mind, and he’s since become an advocate for opening up conversations about mental health amongst men.

During our interview with Rob, he repeatedly refers back to the fact that he’s not a qualified medical or health professional, he’s simply someone who has been through difficult times and is happy to talk about his personal experiences. It is clear that Rob is incredibly passionate about being able to provide support to others; after all, suicide is the single biggest killer of men under the age of 45 in the UK. It is the cause of 18 deaths per day.

The second edition of his book “Suicide to Success” is a personal autobiography outlining his thoughts and feelings at the time of his depression, and an explanation of how he overcame those feelings. It’s an inspiring read and one which social workers can use as a valuable tool when supporting anyone affected by depression and anxiety.

Tracking the book as it travels around the globe.

At the very start of the book, there is an innovative signatory whereby readers are encouraged to sign the book and pass it onto others. It’s a way of tracking to see how far it travels, and how many people have been helped by Rob’s story. It’s an inspirational idea and one that has personal meaning for him.

He says: “We all know the meaning behind the ‘message in a bottle’ and there’s something inspiring about sending out a message and not knowing who will read it, or where it will end up. I always say that anyone can buy a book online, but it’s the personal recommendations and stories behind how that book has helped someone which will really make an impact. I love the idea that readers can sign this book and leave messages in the back which could really help someone in their time of need. I wrote my first book four years ago and my motivation was to help one person. I may never know them but just knowing that it could help just one person, ten people or even a hundred people is an incredible feeling.”

Rob has made it his mission to pass his book on to as many people as possible. He regularly leaves copies behind in railway stations, cafes and even airports; places where people wouldn’t expect to find them. He hopes that this approach means that somebody could find a copy when they need it most. This desire to help others was behind his decision to donate all royalties from the book directly to the mental health charity Campaign Against Living Miserably (CALM).

Open communication is vital.

“The act of expressing your feelings to another person is essential. Suicide doesn’t kill; it’s isolation that kills” Rob Goddard Rob is clear that we need to encourage men to be more open and honest about their thoughts and feelings. He believes that it’s time for men to talk and listen to each

29

The big interview to help stave off what they were planning to do. I acknowledge that suicide is an incredibly difficult subject to discuss. The person in need of help certainly won’t want to talk about it, and it can be difficult to open up the conversation without a fear of triggering something. But we need to be in a place where we can say to our friends and family that we’ve noticed if they’ve been behaving differently. We need to move away from asking “Are you OK” – which can have a limited response, to “How are things with you?” – it’s a much more open question which leads to further conversations.

“I’m a firm believer in ensuring that they do not get away with evasive answers. That’s the wonderful thing about friends; they won’t let you off the hook because it’s coming from a place of love. I believe that to show support to someone, whether it’s a family member, a friend or even someone you’re supporting professionally, you need to be there to listen and ask questions without judgement. You can’t find instant fixes but just one conversation can make a big difference in preventing someone from isolating themselves or worse. I write about these topics and talk about them openly. I am a voice but I’m very aware that I can’t provide the solutions for people. The more we talk about it, the less of a taboo it is. The way we talk about mental illness and suicide has changed dramatically in recent years, and I want to encourage this to continue.”

Rob’s story is incredibly personal but extremely relatable to those who have had similar feelings and those experiencing them. He says that whilst he still has to be watchful of his own mental state, his experiences give him both a sensitivity to spot the signs in others as well as a credibility to talk about it. One tool that he uses to help himself is to always face his biggest fears head on.

“A confidence coach once asked me, what is the worst that could happen?” he says. “It was an interesting question because it forced me to really face my fear and it’s something I’ve continued to do. If I have a stressful situation, I ask myself the same question; it often takes away a lot of the stress and anxiety. It’s such a helpful tool to have at your disposal, and now I’ve asked myself that question so many times that it’s other; it’s a conversation that is becoming increasingly

problem. If you’re suffering from depression, you don’t

more mainstream but there is still progress to be made.

want to be a burden on someone. You don’t want to

When asked why he thinks some men find it so hard

admit that you’re not perfect.”

to reach out when they are struggling to cope, Rob

become a reflex for me.”

“When I was at my lowest point, my confidence was shot to pieces and I began working with the confidence

He adds: “There’s also a generational thing. When

coach to help me believe in myself again. She told me

I’ve had conversations with others who have been

that I needed to change my perspective on life and

“I could give several reasons why. I’m not a medical

through the same feelings, a common theme is that they

consider what a ‘plan B’ would be. This is such a great

professional or a psychologist, but in my experience,

feel ‘less of a man’ – particularly if it’s been sparked

strategy because it gives you hope for a brighter future.

as men, we tend to be much less sociable than women.

through a loss of a job or income. Historically, society

As long as you have a bit of hope, that’s enough.

When we do talk to our friends, it’s generally related to

has positioned men as the ‘providers’ so if they feel

facts. You might find us talking about careers, money,

that they’ve let themselves, or others down, it’s really

houses, cars or sport – everything is very factual. And if

difficult to talk about. Ultimately, it’s a huge combination

we take that factual approach, we need to be shocked

of factors and it’s not just relevant to the UK, but the

by the statistics that show three times as many men take

whole world.”

“Suicide to Success” can be bought on Amazon, with all

the decision to end their lives.”

Practical tips to show support.

To speak with Rob about his experiences, you can

thoughtfully replies:

“It took three years for me to publish my book and tell my story because I was concerned what people would think about me in business community. I didn’t want to seem weak but ultimately a friend pointed out that all anyone wants is honesty. I believe that there is a big issue because men are less communicative, and

It’s about helping someone to live in the moment.”

Find out more. royalties donated to CALM.

In the book, Rob has created a dedicated bookmark –

visit robgoddard.co.uk or simply send an email to

one side showing how to find someone to talk to and

rob.goddard@robgoddard.co.uk

the other detailing how to spot the signs that someone may be in trouble. Rob believes that both sides of the bookmark are equally important.

At Social Work News, we would like to pass on our copy of Suicide to Success to spread Rob’s message.

If you would like to be entered into a free prize

when someone feels anxious or depressed, they tend

Rob says: “I only needed one person to change my

draw to receive our copy, please email us at press@

to isolate themselves. It’s this isolation which is the

life, but others may need two or even more people

mysocialworknews.com

30

Better outcomes for children and young people.

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Free Your Mind

“I remember feeling very alone – but I wasn’t. I was just around the wrong people. Finding those who would accept me and offer help without judgement meant everything and it was a large part of my recovery.”

32

Free Your Mind Growing up, Natasha Benjamin experienced a childhood of domestic abuse and bullying. After being injured in a car crash and losing her job, she contemplated suicide. However, a web search caught her attention and encouraged her to start writing a blog about her experiences with depression. The blog, Free Your Mind, which she began writing in 2013, quickly began gathering followers. It has since become a valuable resource to help support children who have experienced domestic violence and mental illness.

Experiencing traumatic abuse during childhood results in 1 in 3 children developing a mental illness; this is why Free Your Mind delivers online support. Natasha aims to empower children by giving them the tools and resilience to rebuild a sense of self and the knowledge to look after their own happiness and wellbeing.

“When I first started my blog, I had absolutely no idea that this would happen,” says Natasha. “Where we are now blows my mind. It’s also a little scary because I’ve gone far beyond any expectations. I started writing to raise awareness of my experiences and I hoped that I could help others. As a child, I always fantasised about a better life that I could have been living. Daydreaming was my escape and now I am living a life I don’t feel the need to escape from anymore. Even saying this now makes me want to pinch myself because Free Your Mind is a real movement in its own right; raising awareness and really helping others. It’s everything I could have dreamed of.”

The launch of Free Your Mind now sees Natasha play an advocate role for mental health. Her past experiences mean she understands how childhood trauma can manifest itself in later life, and she wants to ensure that the voices of children who have witnessed domestic violence are heard.

Free Your Mind provides children with therapeutic tools such as holistic therapies, mindfulness, cognitive

past few years and think about how many people have

Commissioner Anne Longfield, called for social media

trusted me enough to share their stories with me.”

companies to back a statutory duty of care and take

Natasha’s work with Free Your Mind has become so influential that in 2019, she was named “Inspirational Woman of the Year” by TV show Lorraine.

more responsibility for what children are able to access online. It’s something that Natasha feels strongly about, and with high profile cases such as 14-year old Molly Russell, who tragically took her own life in 2017 after

behavioural therapy (CBT) and Reiki to help them

As part of Natasha’s mental health advocacy work, she

improve their psychological wellbeing. Natasha says

regularly visits schools to talk to children and young

that these tools are effective to help them recover

people about how they can take care of their emotional

from their trauma because “when used together, they

resilience. A core part of this is helping them to

encourage co-regulation and for them to learn how to

understand how social media can have a negative effect

“We need to talk to young people and ask how they

self-soothe. It teaches them about personal safety and

on mental health; Natasha has become a prominent

feel about social media. We need to find out if they

gives them the opportunity to share their own voice and

campaigner for better social media regulation. When

feel pressure to be involved. It’s not about positioning

experiences.”

she was at her lowest and gripped by depression, it was

social media as good or bad, it’s about helping them to

only by chance that an inspirational website caught her

understand how they can reduce their time spent online

eye and saved her life. Natasha freely admits that social

without sounding critical. In my experience, coming from

media has a much more powerful impact upon young

a place of curiosity about how and why they use social

people now than it did back in 2012.

media can change the whole conversation.”

people to come together to share their stories. She says

When asked why she thinks that social media has

The future is looking incredibly strong for Free Your

“We are built for connection; to share our experiences

evolved to become a negative influence on young

Mind, and Natasha has also developed a series of

people she says: “For years, I’ve been campaigning

training workshops for professionals to help them learn

about social media because I don’t think it’s healthy

more about the practices used by the her team.

Being part of a community is also an important element of Free Your Mind. From group therapy sessions through to the creation of a blogging community and an online Facebook support group, Natasha actively encourages

together. I remember feeling very alone when I was struggling with the trauma of my childhood experiences.

What I realised was that I wasn’t alone. I was just around the wrong people. There was a world of people who

for us in large doses. Not only is it used without any regulation, but we are continuously exposed to harmful

viewing distressing material on Instagram, she believes we need to focus more efforts educating young people about what is real when it comes to online content.

“The courses are designed to help professionals support the children they work with, whilst also

shared my experience and would accept, help and not

views and news which can impact our mental health.

judge me. That meant everything and it formed a large

“I’m quite wary that we are constantly connecting

understand the underpinning of what’s behind

part of my recovery. I really want others to have the

with so many people daily, whilst losing connection

behaviours, thoughts and feelings of children who have

same opportunity.”

to ourselves. Before you check in on social media,

experienced childhood trauma” says Natasha.

“When people open up about how they are feeling, I breathe a sigh of relief that they want to share their personal story. After being silenced, they are finally speaking to somebody that they feel can understand

make it a habit to check in on yourself first. We are not

becoming trauma-informed. This means that they

supposed to be accessible from all these angles, and it

Find out more.

has created a lot of stress for people because we are

If you would like to find out more about Natasha’s

expected to be switched on and available at all times.”

training courses, or you would like to refer a child to

them. Having those experiences validated means

The issues relating to social media and mental health

Free Your Mind, please email info@freeyourmindcic.com

everything. It’s really humbling to look back over the

are increasingly documented. Last year, Children’s

or visit freeyourmindcic.com

33

Have your say

Have your say We were keen to learn about how you believe we should facilitate and promote positive, healthy relationships amongst young people. We share your advice on how to ensure person-centred care and discuss the issues relating to social work evaluation – in particular, what we should do to ensure robust evidence-based practice.

Let us know if you agree with our community through our social media channels @myswnews or email us press@mysocialworknews.com

Children growing up within the care system may not be aware of what positive and healthy relationships look like, whether that’s with partners, family or friends. How can we, as practitioners, work with them to provide positive examples?

“The best we can do is to continue having conversations with young people and delve into the reasoning as to why they may justify certain behaviours from others. Using asset-based and motivational interviewing skills, we should help them to come to

what good, supportive secure relationships are, and

workshops which include other areas like self-care,

how important they can be. We should encourage

being aware of your emotions and what do you want for

young people to join groups and social activities that

the future.” Elly, Social Worker, London

also demonstrate good relationships and enable them

Person-centred care is so important when it comes to social care. How can we make sure the voice of the person is always listened to and kept at the forefront of any decision-making process?

to feel part of these activities.” Teresa, Senior Social Worker, Kent “We should promote the diversity of many different types of family and home setups to help them feel secure, no matter their own situation. Much like therapy, we need to provide hope and foster a positive relationship with them so that they can have at least one example of a healthy and stable relationship, even if it is

“Every meeting I hold has the child’s name at the

on a professional level.” Lorraine, Social Worker, London

beginning e.g Frankie’s Contact set-up meeting. During

their own solution. I’d also advocate for one-to-one

“By maintaining consistent boundaries and managing

workshops around consent, positive behaviours in a

their expectations of us, and what we are able to do

relationship and working with them around the signs

for them. Our relationship with them should be the first

and indicators of domestic abuse. This would mean that

positive example of a healthy relationship we think

if they are faced with those challenges, they are able

about. I think this applies to our work with anyone.”

to identify them.” Jessica, Senior Progression Coach,

Michelle, Social Worker, Stockport

Manchester

“We need to talk constantly about what healthy and

“It is essential that all foster carers are trained and

unhealthy relationships are. For example, what are the

assessed in the correct way. We need to ensure that

warning signs/red flags? This needs to be discussed,

all placements are able to be role models to show

particularly with young women. We should look at

34

each meeting, we always spend the first 5-10 minutes learning about that child, which focuses everyone on them as an individual and their needs. Service users should be given every opportunity possible to contribute to any decision-making process about their lives - directly, through an advocate or via technology (Skype/picture/video)” Nicky, Contact Service Manager, Brighton & Hove “All decisions about me should be made with me”. This is the grounding for any effective social work practice.

Utilising the person’s assets rather than focusing

Have your say

on what their weaknesses are ultimately results in good practice. Seeking every avenue to ensure the person’s views are paramount.” Shazana, Social Worker, Birmingham “Make every possible effort to engage with the person.

Explaining that you are going to discuss some things and they need to confirm that they are OK with that. It may be asking them to lift their hand, spoon, food or anything. I tell them that they are my boss, I work for

teams ensure robust evidence-based practice?

is key. We need to take collaborative approaches to our

“Use evaluation scales which make sense to both the

agendas.” Susan, Principal Social Worker, Kent

practitioners and service users. Use narrative methods of feedback. Evaluate the intervention. Create an open learning atmosphere within teams to ensure practice learning is shared and used, not hidden.” Hetty, Team Manager, Hebden Bridge

work by co-designing and remaining evidence-based in our approaches to both interventions and national

“It’s important that we look at the experiences of the people we are working with as part of our evaluations.

Questionnaires in combination with a qualitative thematic analysis approach are valuable but timeconsuming. When putting money into new initiatives, the

them and ask them what they want of me.” Deirdre,

“My team values peer support sessions in which we

evaluation methods need to be clear before it starts. We

Social Worker, Medway

discuss cases and the challenges or dilemmas they

also need to make sure that we listen to practitioners

bring. We critically reflect together on what we could

across the service - sometimes positive outcomes in

and should do differently, what works well and where

one area may mask negatives in another, e.g. quicker

we felt we did all we could, but the wider system still

discharges could leave community teams struggling to

has gaps that could be improved upon. I think the

manage.” Elly, Social Worker, London

“I ask my workers to start every meeting by asking parents how they feel things are and if they think the plan is working. I ask for feedback from them again after each professional shares their update too. All workers are trained in motivational interviewing and I encourage them to ensure they use those techniques regularly.”

Cheryl, Team Manager, Hertfordshire

Evaluating social work practice is vital to ensure that positive outcomes are being achieved. What are your preferred methods of evaluation and how can

context we work in is so important because not only are we evaluating our own practice but also the resources that we use. We need to use our collective voice to highlight where we could see changes or investment to services that would complement our good practice, so we continue to support people in the best ways possible.” Michelle, Social Worker, Stockport

“Auditing is a way that I ensure that we are providing the best service to our young people. Observing staff interaction, regular supervision of staff and ensuring the young people have a say in how safe they feel in the accommodation. I then take that data and implement positive or necessary changes.” Jessica, Senior Progression Coach, Manchester

“Audit is one way, but also observation and asking the people who use our services how they experience them

35

Trauma-informed approach

How to support children affected by trauma Sue Penna is the Co-Founder of Rock Pool Life C.I.C and UK pioneer of ‘trauma-informed training’. She writes about how we can spot the signs of developmental trauma and provides practical suggestions for how we can improve resilience amongst young children.

36

Trauma-informed approach

A trauma-informed approach to care or service provision is one that considers how traumatic experiences may impact the person being supported.

If social care providers approach their care or service provision with an understanding that trauma can influence a person’s behaviour, then the way a situation is handled, or care is offered is more likely to result in positive outcomes.

Statistics show that almost half of children living in the UK will be affected by a traumatic experience in their childhood. Therefore, a trauma-informed approach to their support is even more relevant.

Young people who experience, what we can refer to as, developmental trauma are those growing up with emotionally absent parents due to drugs, alcohol or mental health problems. Their parents may be in prison, or they may not have enough to eat or safe housing.

Maybe there is domestic violence in the home, or they have been sexually abused.

Young people targeted by gangs.

Those affected by development trauma are at risk of exploitation and in some communities, are targeted by gang leaders. Offers of friendships, a ‘safe ‘ place and the opportunity to earn money is enough to entrap vulnerable young people into a lifestyle they don’t want.

These children lack a basic attachment with a significant adult. However, they may have an anxious attachment which means they feel chronically unsafe and scared.

They appear as highly anxious, easily frightened and jumpy. They may have poor concentration and no real friendship groups, meaning they are disorganised and unsettled. Responses are likely to be quick and volatile, resulting in anger or tears.

These traits may lead to them to struggle at school and face exclusion, which can impact their development even further as they are not receiving the support they need. Gang leaders recognise this vulnerability,

Here are a few practical ways that social workers can

which means these children can be easily targeted and

provide effective support:

persuaded to join them.

1. Make connections.

By understanding and being able to spot the signs of developmental trauma, social care teams can support children at a time when they are vulnerable to gang exploitation.

Improving the resilience of children with developmental trauma.

Focusing on building resilience will help children when they are faced with difficult life situations. Resilience is the ability to return to being healthy and hopeful mindset after bad things happen. Sometimes resilience is about survival; the more dangers and difficulties we face, the more we need to bounce back each time.

Encourage children and their parents to make friends

5. Keep things in perspective and maintain a hopeful outlook.

Even when a child is facing very painful events, help them look at the situation in a broader context and keep

with other families to create community connections.

a long-term perspective, if they are old enough to do so.

2. Teach children self-care.

situation. An optimistic and positive outlook enables

Highlight the importance of families making time to eat properly, exercise and rest. Explain to parents how caring for themselves and having fun will help children stay balanced and better able to deal with stress.

3. Move toward your goals.

Teach children to set reasonable goals and move towards them. Moving towards that goal - even if it’s a tiny step - and receiving praise for doing so will focus

Help them see that there is a future beyond the current children to see the good in life, and helps them to keep going, even in the hardest times.

6. Look for opportunities of selfdiscovery and problem solving.

Tough times are often when children learn the most about themselves. Help children take a look at how whatever they are facing, can teach resilience skills such as patience, sharing, tolerance and managing

Managing resilience is important. If we face too much

them on what they have accomplished rather than

emotions. This means not always providing the answers.

adversity and have inadequate protection, we can grow

on what they haven’t. Children who are criticised can

up turning to coping strategies that, whilst helpful in the

internalise it and develop low self-esteem.

Find out more.

short term, are not as beneficial over time. Resilience is

Rock Pool Life C.I.C develops and delivers training

that have experienced trauma, it can be invaluable.

4. Nurture a positive self-view and how to manage emotions.

Social care teams can help build resilience in both

Identify ways they have successfully handled hardships

and Gangs’ training workshop by simply visiting their

children and their parents by supporting the family unit

in the past and help them understand these past

website www.rockpool.life. Alternatively, you can email

through traumatic experiences.

challenges build strength to handle future challenges.

admin@rockpool.life or telephone 01803 678070

an important skill for everyone to develop, and for those

programmes with a trauma-informed approach.

You can find out all about their ‘Exploited Children

37

Social work circle

‘How can I freely parent my child’?

Mark Monaghan writes for us about his personal experiences as a social worker. This issue, he takes a social work perspective when considering where autonomy ends, and safeguarding begins.

38

Social work circle

The title of this article comes from a parent who once

meaning autonomy significantly reduces for the parent.

asked me ’how can I freely parent my child’? This was

Any relationship where there is an attempt to decrease

during a particularly difficult child protection conference

the power imbalance initially between worker and

where it had been said that urgent legal advice was

parent becomes lost. Should a local authority gain

required to safeguard the child. This example may

parental responsibility for a child, making the autonomy

appear extreme but nevertheless, it can and does occur.

of the parent in decision-making secondary?

On my travels through the social work landscape, I often

There are occasions when a social worker needs to

sit with this paradox; where does safeguarding begin

step in to protect a child. What is often not considered

and autonomy end? In particular, when working within

is that modern society has few social constraints and

the field of child protection.

people may make different choices.

On the one hand, as social workers, we are drawn

How can we affect real change?

into safeguarding children which is our core role and responsibility. This can at the very ninth degree lead

As social workers, we are no longer given the time

to children becoming Looked-After. I wonder as to

and space to support and enable families to safeguard

how we can do more to assist parents in meeting their

their own children. Alcohol and drugs will always be in

responsibilities and enabling them to give their children

society. As controversial as it may sound, how do we

the support and care they need.

ensure that parents who partake in such activities can

Giving the autonomy to lead lives as they see fit.

There are many issues within society such as homelessness, mental health, poverty, alcoholism and drugs. All of these can and do impact a parent’s obligations to meet their children’s needs.

safely parent their children if at all? I am not advocating the use of alcohol or drugs, but I know that to varying degrees this occurs in every part of society. So where do we step in, and to what degree do we respond?

We are moving towards a more policed state where social care is becoming a more policing role. Don’t get me wrong, I will do whatever is within my power to safeguard children – however, have we missed a

When I started, social care was the buffer; the

trick? Could we not assist parents to be proactive in the

supportive factor to enable families to be assisted when

process? Wouldn’t this create positive changes rather

any difficulties were first identified. We worked with

than generations of potential involvement where people

families to ensure that any issues were at the very least

haven’t had the support that they need?

reduced for the children. This enabled them to not be subsequently further affected by their parent’s actions.

As a social worker, I understand that people have the autonomy to lead their lives as they see fit. If these choices appear to have a negative effect, then parents may then be assessed and advised on how their lifestyle impacts on their children.

If I may digress for a moment and consider a Kantian view of morality, both ‘duty and ‘goodwill’ can lead a

Parents often ask me for help, either directly or indirectly. In my view, only a very few parents cannot be shown different approaches. Can we as parents and professionals collaborate together and look at a way of changing the narrative and provide whatever help and support is required? This could be through parenting, coaching or advising rather than having to consider the most draconian of measures.

person to consider that they are free - but are we really

I know what the badge means, and the power behind it.

free? Is morality an illusion as to how we should or

When I walk into a house and people’s lives, I explain

shouldn’t live? I hear words like ‘neglect’ often bandied

that I want to work with them and look at the options

around, it makes me think about people’s perspectives

available. I came into the profession wanting to help

and how much reality there is of a person’s situation.

people make changes where they could. If they can’t,

Authenticity should also be considered, in the same

then I consider the alternatives. It’s always with a heavy

breath. I believe it was philosopher John-Paul Sartre

heart and a great reluctance that I must attend court to

who gave the view that any choice could be considered

look to share parental responsibility and I often wonder

authentic if it is lived with a clear understanding and

whether we could have done something else…

responsibility.

I used to argue strongly when I was challenged for

What do you think?

being the ‘social police’. On consideration, if we fast

What do you think of Mark’s take on autonomy and

forward to care proceedings, I do not know of an

safeguarding? You can share your views with us on our

instance where power does not come to the forefront,

social media channels – simply search for @myswnews

39

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