Project__Note_DPAG

Project Note

u Project Note

SOPHIST GmbH

Correspondence

Vordere Cramergasse 13

90478 N端rnberg Deutschland

without congestions

E-Mail: heureka@sophist.de . Internet: www.sophist.de Fon: +49 (0)911 40 900-0 . Fax: +49 (0)911 40 900-99

Project Note

u Project Note

SOPHIST GmbH

Correspondence

Vordere Cramergasse 13

90478 N端rnberg Deutschland

without congestions

E-Mail: heureka@sophist.de . Internet: www.sophist.de Fon: +49 (0)911 40 900-0 . Fax: +49 (0)911 40 900-99

Correspondence without congestions The transport of a letter from Sender to the receiver assumes, that the sorting and distributing to used ones Machines without bigger down-times function. To guarantee this, the Deutsche Post AG maintains an own Maintenance team.

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The challenge: The BRIEF (letter) division of the Deutsche Post AG dispatches about 70 million letters per day in Germany alone. To this end, the company maintains a nationwide transport and delivery network which includes 82 letter sorting centers.

Each one of these centers is equipped with a variety of machines by the most diverse manufacturers. In the past years, it was these manufacturers that were responsible for the maintenance of their machines. But rather than follow the general outsourcing trend, the Deutsche Post is focusing on strengthening its core competences and reintegrating the machine maintenance. For that purpose, a maintenance department is being created, which coordinates the on-site deployment of maintenance personnel. A key element of this approach is an adequate trouble ticket system, which allows for the gathering, prioritization and processing of individual requests. The SOPHISTs were in charge of supporting the parties responsible during the development of this system.

Customer benefit: ►► Because of the goal-oriented use of requirements engineering methods by SOPHIST, the client is able to demand a system optimally fit to his needs ►► The specification assembled by SOPHIST - with minor modifications - serves as the contractual basis ►► The project team has a description of the processes involving the new support hotline and can focus on key issues

Technical Data: Tools employed: CARE Methods employed: UML use case diagrams UML activity diagrams UML class diagrams SOPHIST Set of REgulations Requirements template Acceptance criteria IVENA

Implementation: The SOPHIST team will be in charge of developing the trouble ticket system with professional methodology. To unambiguously delineate the scope of the project, the future business processes are elaborated in cooperation with employees of the Deutsche Post AG. This has enabled the entire project team to concentrate on the core functionalities of the system to be during the system analysis that followed. Through the use of various methods, a comprehensive documentation of the functional and non-functional requirements is being compiled. In this, the transition between graphical activity diagrams and prosaic descriptions serves as the perfect communication basis, which prevents any misunderstanding during the tendering process. By compiling acceptance criteria and corresponding test scenarios, SOPHIST is supporting its client all the way through to the rollout of the system.

SOPHIST GmbH Vordere Cramergasse 13 90478 Nürnberg Deutschland fon: +49 (0)9 11 40 900-0 fax: +49 (0)9 11 40 900-99 E-Mail: heureka@sophist.de Internet: www.sophist.de © SOPHIST