Supplying high quality garden timber products

HENNESSY Outdoor’s goal is now and has always been to provide customers with the very best quality products while also maintaining an incredibly high standard of customer service.

They provide high quality flat-packed garden timber products, playhouses, furniture, sheds, fencing and swing sets to customers nationwide. Their product range has been extended to include children’s ride-on vehicles and 2022, saw the launch of Kruz Official delivering a range of electric bikes, scooters and accessories. Hennessy Outdoors prides itself on offering customers a quick delivery time and meeting agreed time frames is of the utmost importance to them.

At Hennessy Outdoors they understand that in today’s digital age they need to offer customers simple and quick methods of communicating. They introduced live chat on their sales website, allowing customers to contact them instantly should they have a question on the products or service. This is monitored in-house during working hours from Monday to Friday, 9am to 5.30pm and often outside these hours in order to answer questions in the quickest time possible.

Jean Farrelly and Aidan Hennessy of Hennessy Outdoors.

The company has recently been named as a finalist in the Cork Digital Marketing Awards in the ‘Best Use Of Instagram’ category. With a following of over 22,000 on Instagram and 17,000 on Facebook, they post a variety of content daily with great engagement from followers.

All social media engagements are also monitored daily to ensure that all interactions are responded to in a timely

West Cork Connect

WEST Cork Connect, a privately owned, family-run business, is Cork’s new, smarter and affordable bus service from West Cork to Cork City. West Cork Connect offers services to the public, at nearly 40% less than the current national bus service to Cork City - covering the majority of West Cork towns and villages. The team at WCC are committed to offering their customers the best service and best value.

manner, giving customers the satisfaction that their questions will be answered promptly.

The company’s track record speaks for itself with over 200 reviews on Trustpilot with a current rating of 4.5 ‘Excellent’. They also have a 4.6 / 5 rating on facebook reviews and a 4.5 rating on google reviews.

023 88 33780 info@hennessytimbergroup.com www.hennessyoutdoors.ie

This focus ensures that they cater to a wider West Cork community, whether they are commuting to work, tourists to West Cork, students or patients going to hospital appointments. Despite COVID-19 restrictions coming into effect one month after WCC was launched, the business was allowed under Government strict guidelines to continue to operate, at reduced capacity with strict hygiene measures in place. It was a very difficult and challenging time but being a small company, they responded to the challenge and the Governmental guidelines, all the while providing a public service that helped get essential workers to their work- place, children to school and others who had to travel on public services. Being a small company allows the team to go above and beyond with the personal touch and ensure each customer is made to feel welcome by the friendly staff and skilled drivers. They have a 24-hour customer service; by phone and digitally. Their reviews demonstrate how this translates into positive five- star feedback. To further enhance their customers experience, they have a real-time bustracker. This data allows

WCC to find potential and on-going issues, so they can take immediate action and eliminate or at least minimise the impact on the customer’s journey via re-routing or guiding drivers on necessary actions. The tracker allows customers to monitor estimated times of arrival, potential delays, and make decisions based on this information. This reduces passenger stress thereby increasing customer satisfaction.

021 701 1288 info@westcorkconnect.ie www.westcorkconnect.ie