WE CREATE ORGANIZATIONAL CULTURES
raising the standards for business professionals worldwide IDENTIFY FOCUS COLLABORATE
CONFLICT RESOLUTION COMPOSURE CLARITY CONTROL
RECOGNIZE TEACH PROMOTE
We have worked with Southwestern Consulting™ for the last three years. Over that period of time, we have implemented their suggested strategies and experienced a tremendous increase, not only in our productivity, but also in the number of qualified candidates that we have been able to attract to our organization because of their recommendations. - Fred Hadayia State General Agent, American Income Life Insurance Co.
consulting . coaching . training . speaking . seminars
contact us 2451 Atrium Way, Nashville, TN 37214 877.589.0606 ext 704 www.southwesternconsulting.com mediation@southwesternconsulting.com
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our aim To Liberate potential in both individuals and organizations
our philosophy We Create Organizational Culture
what we do Our vision is to create truly integrated organizations through a range of customized services that improve and develop individuals, across the organization, into professionals that are true advocates for their business. Our purpose is to deliver growth to the organization, individual development and success throughout the business. We aim to become the authority in habit-based business development through delivering sustainable, successful teams that include everyone wherever they mat sit within the organization.
how we engage with our clients... We are certified mediation specialists who investigate and understand your business and performance issues and create and deliver customized programs, resulting in increased productivity for your employees. We then support lasting change by ensuring that these skills and tools we introduce become habits in every day practice.
our services • Inter-Department Conflict Resolution
• Mergers/ Acquisitions
• Sales & HR Performance Strategies
• Communication Training
• Operational Role Definement
• Strategy Implementation
• Organizational Disagreement Facilitation
• HR and Management Mediation Training
From our first meeting, I was thoroughly impressed with their passion, approach and listening skills. We quickly executed a 30 day analysis and what they came back with was mind blowing. They uncovered many opportunities for improvement and broken processes. In some cases, we were too close to the problem to see them and in others we were too egotistical to consider there might be a problem. We followed up that analysis with an overhaul and it's turned out to be one of the best decisions I have made as a leader. Lee Pepper, CMO - Foundations Recovery Network
consulting . coaching . training . speaking . seminars
contact us 2451 Atrium Way, Nashville, TN 37214 877.589.0606 ext 704 www.southwesternconsulting.com mediation@southwesternconsulting.com
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self-mediation Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual skill or motivation.
PROCESS/SKILLS
Our self-mediation training will not only equip your team with the skills to identify the various types and stages of conflict, but it will also increase their knowledge of how to: • Identify and anticipate conflicts arising from generational differences • Navigate conflicts between different personality types and conflict styles • Self-Mediate conflicts that arise between themselves and another team member • Teach the self-mediation process to others within your organization
Ernst & Young reports that the cost of losing and replacing an employee may be as high as 150% of the departing employee's annual salary.
HABITS SELF MANAGEMENT
SELF MOTIVATION
managerial mediation The typical manager spends 25-40% of his or her time dealing with workplace conflicts. That's one to two days of every work week. Our managerial mediation is designed as a core leadership competency to increase the skill, knowledge and ability for managers to: • Resolve relational disputes between employees before conflict arises • Mediate business problems in an effort to increase employee productivity • Increase communication channels between individuals for dual benefit of the team and the organization • Create social and behavioral balance to normalize future conflict
performance mediation It is estimated that 65% of performance problems are due to bad relationships, not because of bad employees. As a result of that, most causes of suboptimal performance are relational, not individual, at their core. Our performance mediation gets to the core of what challenges, sets back, drives and motivates your employees. We have developed this course to help you: • Manage individual underperformance to increase productivity • Create individual expectations and performance guidelines to increase results • Confront suboptimal results with increased stages of accountability • Develop strategies for creating vision, recognition and promotion in order to increase motivation
consulting . coaching . training . speaking . seminars
contact us 2451 Atrium Way, Nashville, TN 37214 877.589.0606 ext 704 www.southwesternconsulting.com mediation@southwesternconsulting.com
MEDIATION HAS A
90% SUCCESS RATE WHEN COMPLETED UNDER SET, SPECIFIC AND PROFESSIONAL GUIDANCE
How much is conflict costing you? • How much time do you spend identifying, dealing with and resolving employee conflict? • Has your organization experienced the rising gap in generational (mis)communication in your current workforce? • Have you felt the effects of underperformance or turnover due to unresolved conflict between your employees? We help you learn to identify and resolve potentially negative issues before they ever rise to the state of 'conflict'. Our goal is to help you be proactive in addressing challenges so you don't have to be reactive to future problems
Isla Lake
Amanda Johns Vaden
ilake@southwesternconsulting.com
ajohns@southwesternconsulting.com
Isla Lake is the Consulting Coordinator for Southwestern Consulting™ as well as a Certified Mediation Specialist. She holds degrees in both Interpersonal Communication and Human Relations as well as her Master's degree in Sustainable Business Performance; one of the fastest growing services for today's business environment. Isla has been working as a communications specialist since 2006 and joined Southwestern Consulting in 2010 where she holds both positions as Consultant and Corporate Program Director. She is currently 1 of 2 certified consultants who can train and deliver on workplace mediation and facilitation. She has most recently created curriculums for both conflict resolution and performance mediation in which she can coach and train companies and organizations to practice and deliver mediation services within their core group of employees.
Amanda is a Founding Partner at Southwestern Consulting™, which is an international, multi-million dollar sales consulting organization, which focuses on creating systems to increase performance. Amanda and Southwestern Consulting™ work with companies such as Wells Fargo, Keller Williams, DIRECTV and AFLAC, to name a few. Amanda is a Certified Mediation Specialist, million dollar producer, Senior Consultant, Executive Coach and Keynote Speaker with Southwestern Consulting™. She speaks throughout the country to thousands of sales professionals every year in coordination with her upcoming books Unspoken: Redifining Expectations Between Men and Women in the World of Work and & Then Some: The Art of Exceeding Expectations.
Please contact us to learn more about our Mediation Services
consulting . coaching . training . speaking . seminars
contact us 2451 Atrium Way, Nashville, TN 37214 877.589.0606 ext 704 www.southwesternconsulting.com mediation@southwesternconsulting.com
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day 1 • self mediation • 3 conflict management systems • structure of conflict • generational differences in preferred communication & conflict caused by today's methods of communication • defining conflict • wrong reflexes • conflict style quiz • conflict management styles - navigate chart • essential process • self-mediation process • overview of self mediation conflict worksheet
day 2 • managerial mediation • what is managerial mediation? • gossip triangle - exercise • 5 levels of leverage • 7 rules for transparency • how to fight • constructive confrontations • composure, clarity, control • listening assignment • 10 keys to creating culture • personal conferences • keys to retention
day 3 • performance mediation • cost of underperformance • how to determine, identify and track underperformance • what are your critical success factors? • what your time is worth • procrastination study • 7 steps to socratic inquiry • confronting underperformers • RAFT • TTS performance guide - lifestyle alignment training • 20 whats to a why • what to say when you talk to yourself • transformational 10 • PRP accountability sheet
consulting . coaching . training . speaking . seminars
contact us 2451 Atrium Way, Nashville, TN 37214 877.589.0606 ext 704 www.southwesternconsulting.com mediation@southwesternconsulting.com
pricing options Package 1: Self Mediation (one day)
$10,000
Package 2: Self Mediation + Managerial Mediation OR Self Mediation + Performance Mediation (two days) Package 3: Self, Managerial, Performance Mediation (three days)
$18,500
15% off of 2nd day
$26,000
25% off 3rd day
delivery options 1, 2, or 3 consecutive days Monthly Quarterly Semi-Annually
(package 1, package 2 or package 3) (package 2 or package 3) (package 2 or package 3) (package 2)
a la carte option In-OfďŹ ce Assessment Day ½ Day Full Day
consulting . coaching . training . speaking . seminars
$1,500 $3,000
contact us 2451 Atrium Way, Nashville, TN 37214 877.589.0606 ext 704 www.southwesternconsulting.com mediation@southwesternconsulting.com