Catalytic Presentations by
Mike Weber
BREAKING the
Unwritten Rules FINDING PATTERNS FOR SUCCESS
We are creatures of habit. We think in patterns and act in patterns. Our habits are the unofficial guidelines that powerfully affect how we behave and interact with others. They are the rules that everyone knows about, no one talks about and yet the rules that govern action and performance. They are the Unwritten Rules that control behavior and sometimes limit organizational performance. Is “everyone” always late to meetings? Does “everyone” know not to listen to Joe? After all, why would we change? We’ve always done it this way! What are the unwritten rules in your organization? Do you keep them or change them and what would happen if you could break the unwritten rules?
Increased productivity? Better communication? Enhanced teamwork? Better job satisfaction? Lower turnover?
They are all possible as we re-examine the Unwritten Rules. Coach… Mentor… Teacher… Consultant
Mike Weber Mike earned his B.S. degree from Cornell University. During and after college, he developed a successful sales organization working with college students for the Southwestern Company of Nashville, Tennessee. In 1993, he founded the Southwestern Consulting™ Leadership Institute with a focus of developing the skills of academic and business leaders through workshops and conferences. During the past 17 years, Mike has worked from Maine to California, teaching on creativity, leadership, attitude management and the power of change. A much-asked-for trainer and speaker, Mike worked with over 100,000 students and adults last year helping them to change how they act by first changing how they look at life. Mike is married to his best friend, Jane, lives in Atkinson, New Hampshire and is the father of two adult sons, Kurt & Eric. While getting adjusted to the empty nest, he gardens, climbs in the White Mountains, cooks and continues to look for ways to simplify the complicated affairs of daily life. Most recently, he has continued to stretch his comfort zone through winter hiking in some of the most dangerous mountains in the east.
Partial Clients List Concord Hospital Vermont Medical GroupManagers Association North Country Health Services Wentworth Douglas Hospital Foundation Medical Partners Medical GroupManagers Association Affiliated Societies Council Western New England College Lyndon State College Community Home Fund Catholic Charities of New Hampshire New Hampshire Manufactured Housing Association New Hampshire Society of Certified Public Accountants Dicicco and Gulman New England Society of Certifed Public Accountants
“Mike’s way of teaching made me more interested. The best speaker we’ve had!” - HR Department, Wentworth Douglas Hospital
“…your approach to teaching the subjects are unique and impressive! That is why you are always a pleasure to have at our seminars.” - Wilson Taylor, Affiliated Societies
“…your call to action in evoking the leader in all of us was an important message to the staff in terms of their ability to make a difference at all levels in our organization. Thanks again for a great day!” - Tom Blonski, CEO, NH Catholic
Ajohns@southwesternconsulting.com • www.youcanlead.com • www.southwesternconsulting.com
Mike Weber
P R O G R A M Description Breaking the Unwritten Rules We are what we repeatedly do. Excellence, therefore, is not an act, but a habit. – Aristotle We are creatures of habit. We think in patterns. We act in patterns. These patterns are the rules, the unwritten rules, which define how we act and what we get done. What are the Unwritten Rules that are holding you back? The habits and patterns that govern how we work and how we play. The rules that, if you could change them, would set the stage for the realization of your dreams? There are Five Universal Unwritten Rules by which we all operate. What are they? How do we break them? The recognition of patterns is the first step toward changing the habits that are holding you back. Identify the unwritten rules that you need to break to be more productive….and have more fun doing it!
Breaking the Unwritten Rules of Leadership The task of the leader is to get his people from where they are to where they have not been. – Henry Kissinger A ship without a rudder is at the mercy of the wind & waves. If the ship has a rudder, but it is either broken, the wrong size, or positioned poorly, then disaster is still imminent. The unwritten rules that your organization operates by define who leads, how they interact with others and even what they are allowed to do. Define your rules, recognize the ones holding you back, change your culture, and develop a strategy for building visionary leaders who can take your organization to the next level. Empower employees to take the initiative to lead and improve identification and development of first line organizational leaders.
Breaking the Unwritten Rules of Communication The single biggest problem in communication is the illusion that it has taken place.. – George Bernard Shaw One of life’s major challenges is communication. How we communicate, what we understand, and the ensuing results are governed by unwritten rules -- rules that everybody knows about, no one talks about, and yet they define how we interact and how vital information is shared. Uncover your team’s communication patterns & styles and break the unwritten rules that are stunting growth. Change habits, improve communication, encourage collaboration, and increase the effectiveness of your organization’s teams.
Breaking the Unwritten Rules of Teamwork Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford Every game has its rules, some defined and some unwritten. If you want to build a high-performance team, you need to be aware of ALL the rules. Improve performance. Create a healthy work environment. Have more fun while getting more done. Build more effective teams by understanding the rules and breaking the ones that are holding you back. Increase productivity and set the stage to develop high energy teams.
Breaking the Unwritten Rules of Customer Service The golden rule for every business man is this: “Put yourself in your customer’s place” – Orison Swett Marden “The customers are always right.” But are they? What are the actual rules that drive your company’s policies and actions? We talk about quality service, but is that what the customer really receives? Improve retention, increase referrals, and ensure the satisfaction of both internal and external customers. Dig deep and uncover the Five Universal Unwritten Rules of Exceptional Customer Service. Change how you think about the customer and change how you serve them. Build a customer service strategy around developing a life long passionate customer base.
All programs are customized to the needs and culture of your organization and can be adapted to be used as a keynote presentation (45-60 minutes in length) or as a workshop (90 minutes to 3 hours)
Mike Weber
F E E Schedule Speeches and Seminars Keynote Presentations
(45-90 mins)
$3,500
½ Day Training
(up to 3 hrs)
$5,000
Full Day Training
(Up to 2 programs - 6 hrs)
$7,500
Additional expenses Ÿ One round-trip business class ticket Ÿ Hotel accommodations for one night Ÿ Ground Transportation
Please call for special pricing for schools, universities and non-profits.
For any additional questions or information please contact:
Amanda Johns 706-463-1232 ajohns@southwesternconsulting.com
www.southwesternconsulting.com