APEX Experience 10.3 June/July 2020

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WHERE TO FROM The passenger experience was always changing, but an era-defining pandemic has its way of speeding things along. BY VALERIE SILVA | ILLUSTRATIONS BY MARCELO CĂ CERES

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| V10 E3 | APEX.AERO

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APEX Experience 10.3 June/July 2020

Published on Jun 10, 2020

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Where to from here? The June/July issue of APEX Experience features data specialists, designers, academics, inventors, airlines and the APEX, IFSA and FTE communities addressing what the passenger experience will look like on the other side of the pandemic. “What We’re Made Of,” our cover title, is a statement about the airline industry's resilience and also the name of our Q&A series that offers a glimpse into how individuals are coping with the challenges brought on by COVID-19. This issue also recalls the disruptions the airline industry has weathered in recent history – SARS, 9/11, economic recession, Y2K – and turns to China to see what its recent resurgence in domestic flights may mean for the rest of us.

Articles inside

APEX Experience 10.3 June/July 2020

Articles inside

All Together Now

Where to From Here?

Aftershocks

What We're Made Of

Lights Out

Minimal Assembly Required

Next on the Menu

Road to Recovery

Clearing the Air