Service Unit Team Notebook
Welcome to Girl Scouts Spirit of Nebraska!
A Girl Scout Spirit of Nebraska Service Unit is a community of volunteers and girls in a geographic area defined by ZIP codes. The Service Unit (SU) Team is an essential support system that organizes training, mentorship, girl program and membership support for volunteer, girls, and caregivers.
What Service Units Do:
• Support and develop volunteers and girls to keep troops engaged and grow the Girl Scout community
• Engage with local community to encourage the overall mission of Girl Scouts
• Support participation in Girl Scouts Spirit of Nebraska activities, including Girl Scout Cookie and Fall product programs, council-sponsored programming and camp, higher awards, and more
• Collaborate with Girl Scouts Spirit of Nebraska employees to recruit new girl and adult members who form new troops or join existing troops
• Recognize volunteer contributions and efforts
• Administrative duties that may include submitting required financial reporting, assessing volunteer and troop performance, and resolving member conflict
How They Do It:
• Hold recruitment events
• Train area volunteers
• Appreciate volunteer time and efforts
• Engage current members with different events (based on Girl Scout holidays, ceremonies, family participation, seasonal, etc.)
• Give back with community-wide service projects
• Hold informational meetings for volunteers and co-leaders to share information and resources
• Work on a diverse team of volunteers to support and lead their area troops and co-leaders
Review this Service Unit Team Notebook for everything you need.
We’re so happy to have you!
-Spirit of Nebraska Staff
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WELCOME, GIRL SCOUT BASICS ......................................................................................................................... 4 Girl Scout Leadership Experience (GSLE) 5 The Impact of Girl Scouts ..................................................................................................................................... 6 Service Unit Basics, Service Unit Structure ......................................................................................................... 7 Service Unit Hierarchy .......................................................................................................................................... 8 Service Unit Five-Year Plan .................................................................................................................................. 9 Service Unit Map, Appendix ........................................................................................................................... 10-11 Service Unit Assessment Tool ............................................................................................................................. 12 Service Unit Incentive Plan 13 Resources and Support ........................................................................................................................................ 14 Tips for a Thriving Service Unit .......................................................................................................................... 15 SERVICE UNIT MANAGER .................................................................................................................................... 17 Role Description, Duties and Responsibilities .................................................................................................... 18 Service Unit/Volunteer Meetings ........................................................................................................................ 19 Service Team Meetings ....................................................................................................................................... 20 Service Unit Manager Year-at-a-Glance 23 Service Unit Plan of Work.............................................................................................................................. 24-25 SERVICE UNIT RECRUITMENT COORDINATOR 27 Role Description, Duties and Responsibilities ................................................................................................... 28 Recruitment Tips ................................................................................................................................................ 29 School Liaison Role Description, Duties and Responsibilities ......................................................................... 32 Recruiting at Back-to-School Nights ................................................................................................................. 33 Service Unit Recruitment Coordinator Year-at-a-Glance ................................................................................ 34 SERVICE UNIT EVENT COORDINATOR ............................................................................................................ 35 Role Description, Duties and Responsibilities 36 Service Unit Events and the GSLE ..................................................................................................................... 37 Budgeting and Preparing for Service Unit Events ............................................................................................ 38 Service Unit Event Coordinator Year-at-a-Glance ............................................................................................ 39 SERVICE UNIT NEW LEADER MENTOR ........................................................................................................... 41 Role Description, Duties and Responsibilities ................................................................................................... 42 New Leader Mentor FAQs ................................................................................................................................... 43 Troop Co-Leader Role Description, Duties and Responsibilities 45 Girl Scout Yearly Calendar .................................................................................................................................. 46 Service Unit New Leader Mentor Year-at-a-Glance ..........................................................................................47 SERVICE UNIT TREASURER ............................................................................................................................... 49 Role Description, Duties and Responsibilities ................................................................................................... 50 Service Unit Treasurer Year-at-a-Glance ........................................................................................................... 51 SERVICE UNIT COOKIE/FALL PRODUCT COORDINATOR ............................................................................ 53 Role Description, Duties and Responsibilities 54 Service Unit Cookie/Fall Product Coordinator Year-at-a-Glance.................................................................... 55 SERVICE UNIT DELEGATE 57 Role Description, Duties and Responsibilities ................................................................................................... 58 Service Unit Delegate Year-at-a-Glance ............................................................................................................ 59
Table of Contents
Welcome to Girl Scouts Spirit of Nebraska and congratulations on your appointment to a Service Unit Team! Service Units and the volunteers who make up the Service Unit Team play an important role in delivering the Girl Scout Leadership Experience (GSLE) throughout our great state.
As a Service Unit Team Member, you will support, assist and encourage adult and girl members within your assigned service area. You have been selected for this role because we believe you have the necessary skills, enthusiasm, and commitment to represent Girl Scouting and Girl Scouts Spirit of Nebraska in a positive way.
Girl Scout Basics
GIRL SCOUT MISSION
Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.
GIRL SCOUT PROMISE
On my honor, I will try: To serve God and my country, To help people at all times, and To live by the Girl Scout Law.
GIRL SCOUT LAW
I will do my best to be honest and fair, friendly and helpful, considerate and caring, courageous and strong, and responsible for what I say and do, and to respect myself and others, respect authority, use resources wisely, make the world a better place, and be a sister to every Girl Scout.
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Welcome!
Girl Scout Leadership Experience
Girl Scouts understands that girls have unique needs that are best met in a program designed specifically for them and delivered in an all-girl setting. Research tells us that a girl’s leadership blooms when she’s among other girls, away from school pressures, social cliques, and boys. In a place where she can be herself and take on new challenges. Where adults mentor girls and model skills, behaviors, relationships, and careers that girls can emulate.
Girl Scouts has developed a model that meets every one of these needs—it’s called the Girl Scout Leadership Experience (GSLE). Everything girls do in Girl Scouting is infused with the GSLE, so it is important that all volunteers understand the value of this experience for the girls. As a Service Unit Team volunteer, you are a leader in delivering the GSLE to the girls and adult volunteers in your community. Here are the key activities and processes of the GSLE:
KEYS TO LEADERSHIP
• Discover: Girls understand themselves and their values, and use their knowledge and skills to explore the world.
• Connect: Girls care about, inspire, and team with others locally and globally.
• Take Action: Girls act to make the world a better place.
PROCESSES
• Activities are Girl-led: Girls of every grade-level take an active role in determining what, where, when, why, and how they’ll structure activities.
• Girls Learn by Doing: Girls use hands-on learning to engage in an ongoing cycle of action and reflection, deepening their understanding of concepts, and mastering practical skills.
• Girls Engage in Cooperative Learning: Girls share knowledge, skills, and experiences in an atmosphere of respect and cooperation, working together on a common goal that engages each girl’s individual talents.
OUTCOMES
• Sense of Self: Girls have confidence in themselves and their abilities, and form positive identities.
• Positive Values: Girls act ethically, honestly, and responsibly, and show concern for others.
• Challenge Seeking: Girls take appropriate risks, try things even if they might fail and learn from their mistakes.
• Healthy Relationships: Girls develop and maintain healthy relationships by communicating their feelings directly and resolving conflicts constructively.
• Community Problem Solving: Girls desire to contribute to the world in purposeful and meaningful ways, learn how to identify problems in the community, and create “action plans” to solve them.
WHY DO THESE OUTCOMES MATTER?
When a girl develops these five skills, she’ll become a girl who:
• Stands up for herself and believes she can do anything.
• Is honest, reliable, and caring.
• Isn’t afraid to venture outside her comfort zone.
• Gets along with and works well with others.
• Is an active and engaged citizen.
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The Impact of Girl Scouts
Girl Scout Impact Study
Research demonstrates that Girl Scouts is linked to success! According to The Girl Scout Impact Study*, Girl Scouts shine above their peers in leadership, academics, career aspirations, and hope for the future. When it comes to benefiting girls, Girl Scouts delivers.
4 in 5 Girl Scouts are leaders compared to 2 in 5 non-Girl Scouts.
SUPPORTIVE ADULT RELATIONSHIPS
Girl Scouts are more likely than non-Girl Scouts to have an adult in their lives who...
• Makes her feel important
• Makes her feel she can do anything
• Helps her pursue goals and plan for the future
ACADEMIC ACHIEVEMENT
Girl Scouts are more likely than non-Girl Scouts to...
• Earn "excellent" grades
• Expect to graduate high school
• Expect to graduate college
HOPE FOR THE FUTURE
Girl Scouts are more likely than non-Girl Scouts to...
• Expect to have a great future
ACTIVITY PARTICIPATION
Girl Scouts are more likely than non-Girl Scouts to participate in...
• Healthy activities, like exercise and eating right
• Leadership activities when working in a group
• Community service activities, like volunteering
• Outdoor activities, like hiking or camping
• Money management, like how to spend and save
• STEM, like science experiments and robotics
ACTIVE LEARNING – Girl Scouts are more likely than non-Girl Scouts to...
• Work collaboratively with others on group projects
• Engage in hands-on activities and reflect on what worked/didn’t work
• Take an active role in decision making
* METHODOLOGY: An online survey was conducted by the research firm Decision Analyst and consisted of 3,014 girls (1,507 Girl Scouts, 1,507 non-Girl Scouts) aged 5-18. Quotas were set by age, race/ethnicity, region, and family income to achieve a nationally representative sample. For more information, contact gsresearch@girlscouts.org.
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Service Unit Basics
To help us manage over 21,000 members each year, our Council is split into 73 Service Units. Service Units and the volunteers who make up the Service Unit Team play an important role in delivering the GSLE throughout our state. Troops and members are organized into their Service Unit by their county and ZIP code.
Service Unit Structure
1. NATIONAL ORGANIZATION
Girl Scouts of the USA (GSUSA) is national organization supporting local councils.
2. LOCAL COUNCILS
Spirit of Nebraska is an independent 501(c)3 nonprofit that fundraises to manage the operations of programs, camps, and other council-led activities in a 92-county region of Nebraska and Carter Lake, Iowa.
3. SERVICE UNITS
Within Girl Scouts Spirit of Nebraska are Service Units—entities governed by our Council policies, but managed by volunteers who support the day-to-day operations of our troops.
The Service Unit is our boots on the ground effort to support our troops and volunteers in the area, giving us a link to the community and growing the reach of Girl Scouts.
4. TROOPS
Troops are groups of girls matched with backgroundscreened adult volunteers.
1 2 3 4
Volunteers are the heart of our organization!
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SU Cookie/Fall Product Coordinator Recruitment Specialist Placement Specialist Troop/Service Unit Support Specialist Program Specialist Human Resources Director Product Program Specialist SU Event Coordinator SU New Leader Mentor SU Recruitment Coordinator SU Delegate SU Treasurer SU Manager School Liaison Troop Co-Leader(s) Cookie/Fall Product Manager Adult Support Treasurer
Service Unit Hierarchy
Service Units are an important component of the Girl Scout structure and overall support system. It allows for volunteers to mentor, support, and connect with other co-leaders in their area. We are implementing a Service Unit Five Year Plan that outlines that goals and outcomes we would like all of our Service Units to reach. You can find this document at GirlScoutsNebraska.org > Volunteer Resources > Service Units.
SUCCESSION PLAN The SU leadership team (all current SU managers) have selected an individual to shadow the SU Manager.
All new SU Managers have selected a successor and has begun shadowing them.
Other roles have recruited future volunteer successors.
100% of SU Managers are training and working with their successor.
RECRUITMENT Helps with Back to School
Holds two recruitment events on own. Identifies schools within the SU where there are no active troops.
Holds three recruitment events on own. Identifies schools within in the SU where there are no active troops.
Holds at least three recruitment events on own.
Helps with Back to School.
EVENTS Holds 1 event
TROOP MENTORSHIP
Younger and older troops are engaging with each other and co-leaders are establishing relationships between troops.
NEW LEADER MENTORSHIP SU Managers are participating in new co-leader orientation; New Co-Leader Checklist check-ins.
2 events
Troops within the same Service Units are connecting and allowing girls to interact.
New co-leaders are being connected with seasoned volunteers.
They are meeting in person or virtually at least 3 times in the first 6 months of new leadership. The Service Unit is hosting bonding and networking events for co-leaders and adult volunteers.
3 events
Younger and older troops are paired to work on community projects, badges, and events.
New co-leader mentors are assisting with the training of the co-leaders, assisting them with their checklist, and product programs.
Holds four recruitment events in the full year. Helps with Back to School.
4 events Events bi-monthly
Younger and older are paired to work on badges and Service Unit events.
Younger and older support each other in a variety of ways.
Returning 2nd year co-leaders are assisting new co-leaders in the orientation to the Service Unit.
ADULT RECRUITMENT 70% of goal is met 75% of goal is met 80% of goal is met 85% of goal is met 90% of goal is met NEW TROOP GOAL 50% 60% 70% 80% 90%
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CATEGORIES 2021-2022 2022-2023 2023-2024 2024-2025 2025-2026 SU TEAM 30% of SUs have SU Manager 50% w/ Manager + 1 other role filled 75% w/ Manager + 2 other roles filled 85% w/ Manager + 3 other roles filled 100% w/ Manager + 4 other roles filled
Other roles have recruited future volunteer successors. Create succession plans for SU leadership roles. RETENTION 50-55% 55-60% 60-65% 65-70% 70-75%
New co-leader mentors are assisting with the training of the co-leaders, assisting them with their checklist, and product programs.
Service Unit Five Year Plan
Service Unit Ma p *For counties that are split between multiple service units, please see the Service Unit Map Appendix . Rev. September 2022 ■ Panhandle ■ Southwest ■ Central ■ East Central ■ Northeast Sioux Scottsbluff Banner Kimball Dawes Morrill Cheyenne Sheridan Grant Thomas Logan McPherson Arthur Keith Perkins Garden Deuel Lincoln Furnas Gosper Hayes Hitchcock Dundy Frontier Red Willow Blaine Phelps Kearney Harlan Franklin Loup Boyd Holt Thurston Nance Polk Butler York Fillmore Jefferson Gage Johnson Pawnee Richardson Nemaha Douglas Sarpy Colfax Washington Keya Paha Custer Gar eld Valley Sherman Greeley Howard Wheeler Hamilton Merrick ■ Southeast 162 141 176 143 165 034 009 005 519 503 518 502 515 511 513 510 509 514 507 504 517 516 028 035 011 096 201 202 204 206 211 212 220 210 208 004 030 087 083 040 068 067 063 066 075 051 131 121 153 158 Box Butte Cherry Hooker Chase Brown Rock Dawson Buffalo Hall Adams Clay Webster Nuckolls Thayer Knox Pierce Antelope Dixon Cedar Mad ison Stanton Boone Platte Wayne Cuming Burt Dodge Saunders Seward Saline Lancaster Cass Otoe For counties that are split between multiple Service Units, please see the Service Unit Map Appendix .
Service Unit Map Appendix
MEMBERSHIP AREA SU COUNTY ZIP CODE(S) ■ Northeast .......................................... 502 ...................... Madison .......................... 68701, 68702, 68715, 68748 503 ...................... Madison .......................... 68752, 68781 504 ...................... Madison .......................... 68758 511 ....................... Dodge .............................. Remaining Dodge County 514 ....................... Dodge .............................. 68019, 68031, 68057, 68063 516 ....................... Dixon ............................... 68733 517 ....................... Dixon ............................... Remaining Dixon County 518 ....................... Knox ................................ 68729, 68786 519 ....................... Knox ................................ Remaining Knox County ■ Southeast 202 Lancaster 68336, 68402, 68428 206 Gage Remaining Gage County 208 Nemaha 68348, 68376 210 Johnson Remaining Johnson County 210 Nemaha 68305, 68320, 68321, 68378, 68379, 68414, 68421, 68442, 68448 211 Cass Remaining Cass County 212 Otoe Remaining Otoe County 215 Lancaster 68521, 68524, 68528, 68529, 68531, 68504, 68505, 68507, 68520 216 Cass 68347, 68366 Lancaster 68462, 68514, 68517, 68527 218 Lancaster 68461, 68501, 68503, 68506, 68509, 68510, 68516, 68526, 68542 220 Gage 68301, 68331 Johnson 68443 Lancaster 68317, 68358, 68368, 68372, 68404, 68419, 68430, 68438 Otoe 68344 223 Lancaster 68512, 68532, 68339, 68502, 68508, 68522, 68523,68583,68588 ■ East Central 413 Douglas 68118, 68130 414 Douglas 68117, 68127 417 Douglas 68114, 68124, 68144 421 ....................... Douglas ........................... 68116, 68142, 68164 425 ...................... Sarpy ............................... 68123, 68133, 68147, 68157 426 ...................... Douglas ........................... 68007, 68022, 68064, 68069 427....................... Douglas ........................... 68010, 68154 433 ...................... Douglas ........................... 68137, 68145 Sarpy ............................... 68138 434 ...................... Sarpy ............................... 68046, 68128 435 ...................... Sarpy ............................... 68005, 68113 436 ...................... Sarpy ............................... 68028 441 Douglas 68112, 68152 442 Douglas 68104, 68109, 68111 443 Douglas 68135 Sarpy 68059, 68136 444 Douglas 68107 452 Douglas 68105, 68106 454 Douglas 68102, 68108, 68110, 68120, 68155, 68181, 68197 Pottawattamie 51510 461 Douglas 68122, 68134 464 Douglas 68131, 68132, 68178, 68182
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Service Unit Assessment Tool
The intent of this assessment tool is to evaluate the health of each Services Unit and to identify where Spirit of Nebraska staff need to deploy support to strengthen the health of Service Units. Successful Service Units should see the following:
• Increase of camp and program participation over the prior year
• Participation in Early Bird renewal and other retention initiatives
• Membership growth year over year
• Good financial standing
• Promotes and participates in product programs
• Succession plan in place for service unit and troop leadership, as applicable
• Volunteer experience and new troops
The Service Unit Support Specialist will review the Service Unit’s progress throughout the year and will complete the assessment tool with the Service Unit Team twice per year. The overall health score of each Service Unit will be the total points of 24.
The Communication category is based off a Likert scale as to how off the communication task is completed. The Mentorship and Troop Participation categories will not be taken into the total score, but based on where the Service Unit falls goals and action steps will be put into place.
CRITERIA CATEGORY INACTIVE (0) 1 2 ACTIVE (3) SU LEADERSHIP No SU team is established One SU leadership team role Two SU leadership team roles appointment Four SU leadership roles appointed SU COMMUNICATION WITH GSSN < 6 points 6-12 points 12-18 points 18-24 points GIRL MARKET SHARE < 5% 5-7% 7-9% > 9% GIRL RETENTION < 55% 55-60% 60-65% > 65% ADULT RETENTION < 65% 65-70% 70-75% > 75% VTK USAGE < 30% troop usage 30-40% troop usage 40-50% troop usage > 50% COOKIE PROGRAM PARTICIPATION < 25% troop participation 25-50% troop participation 50-75% troop participation > 75% participation SU EVENTS No SU events held Holds 1 event in a GS calendar year Holds 3 events in a GS calendar year Holds bi-monthly SU events for troops MENTORSHIP Minimal inner SU interaction 25% of troops interact with at least one other troop 40% of troops interact with other troops, leader mentorship 60% of troops interact with other troops, leader mentorship TROOP PARTICIPATION < 25% of troops are active in the SU 25-50% of troops are active within the SU 50-75% are active in the SU > 75% of troops are active in the SU NEW TROOP START UP 60% of new troop start up goal is reached 70% of new troop start up goal is reached 80% of new troop start up goal is reached 90% of new troop start up goal is reached
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Service Unit Incentive Plan
To encourage the Service Unit teams to accomplish membership goals for new and retained members in a way that ensures girls and adults have a fulfilling Girl Scout experience, the Council will present a yearly incentive plan for both forming and active service units. There will be two different plans that Service Units can utilize. The goal of forming the incentive plan is the creation of the Service Unit leadership team and the filling of the four main roles. A Service Unit will be considered active when:
• All main roles are filled
• A bank account is set up
• A yearly goal planning meeting is held with the Troop Support Specialist (TSS) or Service Unit Support Specialist (SUSS)
The current incentive plan for forming and active Service Units can be found on our website under Volunteer Resources > Service Units.
When an incentive is earned complete the online form and a member of the troop support staff will review and process the application. Incentive applications can be submitted as each incentive is earned, it is not required to be all at once or a large number.
For further questions and information please reach out to your area Troop Support Specialist or Brittany Huff, Service Unit Support Specialist, at bhuff@girlscoutsnebraska.org.
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Resources and Support
This document provides you with some of the tools, tips and guidance you’ll need to fulfill your role on the Service Unit Team. This notebook also includes descriptions of each Service Unit volunteer position. After reading through your own position description and corresponding resources, you may find it helpful to read the other position descriptions and their respective resources.
Resource Supplements
GIRL SCOUTS SPIRIT OF NEBRASKA MEMBERSHIP TEAM
• Recruitment Specialists drive Council membership growth by planning and implementing recruitment events and strategies.
• Placement Specialists ensure members successfully identify participation options via the Opportunity Catalog and complete the registration process.
• Troop Support Specialists assist in all volunteer training and troop support issues.
• Service Unit Support Specialist assists the Service Unit Leadership team in goal setting, volunteer mentorship, and SU management.
• Member Support Team answers questions for members or directs them to the proper staff member.
OTHER GIRL SCOUT SPIRIT OF NEBRASKA STAFF
• Product Program Manager
• Program Specialists
• Additional Council Staff Members
• Volunteers in your Service Unit Team (see position descriptions in this notebook)
OTHER GIRL SCOUTS SPIRIT OF NEBRASKA RESOURCES
• Volunteer Essentials Guide: includes all Spirit of Nebraska policies; available online.
• Family Guide: includes information needed to help caregivers get involved.
• Co-Leader Basics Guide: includes information for new Troop Co-Leaders regarding troop start-up.
• Safety Activity Checkpoints: prep guide for all Girl Scouting activities to ensure that everyone has fun and stays safe.
• Annual Program Book and Girl’s Guide to Summer Fun: showcases each of our council-sponsored programs throughout the year available to registered members.
• Community Collaborators Guide: lists community partner across the state that are available for Girl Scout outings and trips.
• Volunteer trainings with corresponding materials.
• Girl Scouts Spirit of Nebraska Website: GirlScoutsNebraska.org contains forms, resources, registration information, and online registration for in-person trainings, events, camps, facility rentals and more!
OTHER GIRL SCOUTS OF THE USA RESOURCES
• Grade Level Handbooks (for DBJ), Girl's Guide to Girl Scouting (for CSA), and Journey Books
• Volunteer Toolkit (VTK)
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Tips for a Thriving Service Unit
Girl Scouts of the USA (GSUSA) recognizes the importance of Service Units and has created tips and tools for volunteers working to grow and improve the Girl Scouting experience within their communities. You can use the following questions to guide a discussion within your Service Unit Team.
Your team should identify which strategies are currently in place and which you can begin implementing. Your Service Unit Support Specialist, area Recruitment Specialist, and Troop Support Specialist are partners in this process, and many of these strategies can be written into your Plan of Success.
Deliver the Mission—Year-Round
One goal of a thriving Service Unit is to improve steadily, to prosper and to grow vigorously:
1. Is girl membership in your Service Unit increasing year after year across all grade levels? Is the Service Unit supporting and encouraging older girl members to take on increasing levels of responsibility as they grow in Girl Scouting?
2. Does your girl and adult membership accurately reflect the level of diversity within your community? Is everyone being reached with information about Girl Scouting in a way that is meaningful and accessible to them?
3. Are girls being given opportunities to grow and learn as a result of the GSLE throughout the year? Are all adult members in the Service Unit aware of how to implement the GSLE and aware of the fact that the Journey books have the GSLE already built into the activities?
4. Do partners within your community believe in what Girl Scouting does for girls and support Girl Scouts financially and with their time?
5. Are the girls’ schedules, interests and feedback considered in the planning of Service Unit events and activities? Is the Service Unit Team updating its methods to match the needs of the girls?
6. Are all the girls in your community given the opportunity to participate in Girl Scouting? Are events open and publicized to non-members? Is the Service Unit Team making an effort to reach girls during all seasons, throughout the Girl Scout year?
Volunteers Make It Happen—Expand the Circle
Another goal of a thriving Service Unit is to have a diverse group of highly engaged volunteers to fill all positions:
1. Is the Service Unit Team making an effort to invite volunteers to participate in a variety of ways?
2. Is the Service Unit seeking volunteers from diverse cultures and experiences who have a wide range of skills and interests? Are there local experts in the community who could be invited to volunteer their time and skills with Girl Scouts?
3. Do the volunteers understand girls’ issues and interests?
4. Are volunteers choosing to become involved because they are passionate about Girl Scouts’ girl-leadership mission?
5. Are volunteers willing to learn and make Girl Scouting fun, meaningful and engaging for girls?
6. Are volunteers aware of the many resources available to them (Journey books, Girl’s Guide to Girl Scouting, Volunteer Toolkit (VTK), training opportunities, etc.)?
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7. Are indirect-service positions available to adults wishing to volunteer with your Service Unit?
• Example: Community Champion—a well-spoken, enthusiastic volunteer willing to represent Girl Scouting within the community by providing a consistent, engaging message to groups and organizations.
8. Are potential volunteers being approached from the following target market areas: Hispanic volunteers, African-American volunteers, school-based volunteers, campus-based volunteers, corporate volunteers, and caregiver volunteers.
Mobilize Everyone—Make the Ask
An additional goal of a thriving Service Unit is to ensure each member is prepared to share their Girl Scouting experience with others and is actively seeking to engage new volunteers.
1. Is everyone in the Service Unit prepared to explain Girl Scouting and the GSLE whenever they have an unexpected opportunity to do so? (grocery store line, salon, soccer practice, etc.)
2. Are at least some members of the Service Unit comfortable speaking about Girl Scouts in more formal settings? Are there opportunities you could seek out within your community to present to groups and/or organizations? Is the speaker prepared to craft a message that specifically addresses the interest of the targeted audience?
3. Does each member of the Service Unit have a “girl story” they can share at any time? This would be a story in which they saw, firsthand, the impact Girl Scouts had on a girl.
4. Is everyone in the Service Unit actively working to build the pool of volunteers by “making the ask?” Keep in mind that many people want to help, but are waiting for someone to ask.
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Service Unit Manager
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SU Manager Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Service Unit Manager recruits, supports and guides a team of volunteers to deliver a quality Girl Scout experience for the adults and girls in a geographic area. The SUM leads a Service Unit Team made up of some or all of the following positions: Event Coordinator, Recruitment Coordinator, New Leader Mentor, Treasurer, Cookie/ Fall Product Coordinator(s). Length of term is two (2) years. In Service Units with multiple Service Unit Managers, duties will be shared.
YOUR SUPPORT TEAM
Area Spirit of Nebraska Membership Team staff members, Other Spirit of Nebraska staff members, Service Unit Team members
DUTIES
1. Work with the Service Unit Support Specialist, Troop Support Specialist, Recruitment Specialist, and SU team to develop and implement the Plan of Success.
2. Assist the SUSS and TSS in recruiting and supervising the SU team, including supporting team members as they carry out their duties.
3. Work with the SUSS and the TSS to schedule and plan and chair meetings of the SU at least 4 times a year. Create a Plan of Work each year to assess SU growth and set new goals.
4. Assist in the recognition of the SU team and other volunteers by submitting award nominations and coordinating service unit delegates.
5. Establish a succession plan for your position, this can include adding a co-manager.
6. Work with the SUSS and the TSS to distribute information to the SU team and co-leaders in a timely manner.
7. Listen to volunteers' successes and concerns, provide conflict resolution as needed, and /or refer to appropriate staff, as necessary.
8. Return all communications from Council staff and volunteers in a timely manner.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. At least one (1) year prior Girl Scouting experience as an Adult Member.
3. Money management skills with ability to develop a budget, demonstrate financial responsibility, and maintain financial records.
4. Energetic and enthusiastic about empowering girls and adults to build courage, confidence, and character.
5. Recognize the value of diversity within the community and encourage mutual respect and understanding among all people.
6. Represent Girl Scouts Spirit of Nebraska in the community in a positive way.
7. Complete Service Unit Manager training on gsLearn (Listed in GSSN Service Unit Manager training).
8. Complete GSSN Service Unit Manager training.
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Service Unit/Volunteer Meetings
The Service Unit Manager, Service Unit Support Specialist, and the Troop Support Specialist will plan and chair a Service Unit/Volunteer meeting. The TSS will provide updates from the Council at these meetings. In addition, each Service Unit can set an agenda including items such as: event planning, mini-training opportunities, ceremonies, etc.
Volunteer Meeting Planning Checklist
MEETING FACILITY RESERVED
✓ Adequate seating, access to technology, accessible to all
✓ Key pick-up arranged if needed
COMMUNICATION WITH TROOP CO-LEADERS, SERVICE TEAM MEMBERS AND GUESTS
✓ Notification of meeting time, date, location sent to all
✓ Arrangements made to distribute materials to anyone not able to attend
✓ Communicate with Service Team Members and guest speakers, brief them on topics to be discussed
PREPARE AGENDA (SEE NOTES BELOW)
✓ Gather materials needed
✓ Co-Leader/Volunteer sign-in sheet
✓ Handouts, calendars, etc.
Sample Service Unit Meeting Agenda
Before each meeting, set an agenda. Meeting that have no agenda are likely to have less direction and without it members may stray off topic, leading to few tangible or useful results. In addition, meeting participants may become disengaged if meeting strays from relevant topics, they may decide to skip future meetings.
TIP: Find a sample Service Unit Meeting Agenda online at GirlScoutsNebraska.org > Volunteer Resources > Service Units.
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How to Get Volunteers to Meetings
WAYS TO HOLD A GREAT MEETING
• Send out an agenda ahead and time to volunteers- include what topics will be covered and any information about upcoming Council events
• Create incentives for volunteers and troop leaders, such as a gift card give away, GS merch, or other troops resources
• Make sure to show appreciation to volunteers and leaders when they come to meetings
• Do check ins with leaders that didn’t show up to see if they had any lingering questions and to give them any Council/service unit reminders
• Give meeting follow ups over email for those who were not able to attend, life is very busy, and it can be hard to find a time that works for everyone that is why setting out a set schedule of meetings at the beginning of the year can help people volunteers to attend
• Attempt to make the location of the meeting as central as possible or host your meeting at an exciting locale
• Brainstorm with your service unit team on how to volunteer to meetings; have conversations with leaders on how you can encourage them to attend and what they would like to see discussed or covered in the meeting
Service Team Meetings
In their leadership roles in the Service Unit, Team Members should meet separately on a regular basis to address questions and concerns, confirm Plans of Work progress and prepare for Service Unit Meetings.
SUGGESTED TOPICS FOR THE SERVICE TEAM MEETING
Communication
• What Service Unit information needs to be shared at the upcoming meeting?
• Who will share this information?
• How will information be shared with volunteers who are unable to attend the Service Unit meeting?
Planning
• What are the upcoming Service Unit events and/or service projects? What type of planning needs to be done?
• Are volunteers needed? If so, how will we recruit them?
Achievements, Celebrations, Recognitions
• Who will we nominate for Volunteer Awards and who will complete the nomination process? How will we choose girls and adults to represent us as delegates at the Annual Meeting?
• How will we welcome any new volunteers?
• How will we recognize volunteers and troops who have earned awards, achieved Honor Troop status, etc.?
Service Team Member Reports
• Service Unit Manager—prepare general updates and develop list of items for discussion at the upcoming Service Unit Meetings, introduce new Troop Co-Leaders if New Leader Mentor is not present.
• Event Coordinator—announce upcoming events and mention volunteer needs.
• Cookie/Fall Product Coordinator—remind volunteers of upcoming deadlines and any pertinent product sales information.
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• Recruitment Coordinator—share membership progress and announce any upcoming recruitment activities.
• Treasurer— provide update of Service Unit finances.
• New Leader Mentor—introduce any new Troop Co-Leaders.
Understanding Group Dynamics
As a Service Unit Manager, you will often be in the position of facilitating group discussions. For this reason, it is important to understand group dynamics and learn ways to create a positive and productive discussion environment.
IF A GROUP MEMBER… YOU MIGHT…
Talks without allowing others to participate
Always presents the negative side of an issue
Talk about subjects that are not pertinent
Gets lost while trying to make a point
Engages in side conversations
Represents the interests of another group
Acts superior to the group
States messages that are judgmental
Acts bored or indifferent
Is timid or insecure
Thank him/her for his/her input and ask for other points of view.
Ask for group reactions to the views or alternate solutions to the problem.
Call attention to the issue at hand or suggest that the topic be discussed later.
Draw attention back to the discussion objectives. Remind everyone that time is limited.
Call on the talkers by name and ask an easy question to draw them back into the discussion.
Ask them who they are speaking for. Ask them to discuss how the issue compares to your group’s goals.
Ask for other views on the issues.
Ask the group for other sides of the issue that should be considered.
Try to draw them into the discussion by listing alternatives or asking for their opinion.
Draw out the person next to them, then ask their opinion of the view expressed.
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Tips for Handling Conflict
Everyday conflicts are a fact of life, and conflicts may arise from time to time within your Service Unit Team and/or between Troop Co-Leaders and caregivers. As the Service Unit Manager, you may be called upon to provide guidance in the midst of a conflict. Here are some steps to resolving conflict in a positive and helpful manner. You may find it helpful to share these guidelines with everyone involved before moving forward with the conflict resolution process.
1. Identify the Problem: Everyone involved in the conflict needs to accept that the conflict is a problem that can be solved. Each person should write down and share exactly what the issue is. An objective third party can act as a facilitator by leading discussion, rephrasing what has been said and suggesting possible solutions.
2. Listen to Each Side of the Conflict: Each person should have the opportunity to speak clearly and respectfully about their side of the issue. During this time, others should listen with an open mind and allow the speaker to finish without interruptions. The speaker should avoid “hot button” words such as “always” and “never” and make an effort to emphasize the facts.
3. Identify Possible Solutions: Everyone can make suggestions as to how the conflict can be resolved.
4. Respond to Suggestions: Each suggestion should be examined thoroughly and fairly. Often a combination of several different suggestions will end up being the best possible solution.
5. Reach a Compromise: A compromise may not mean that everyone gets exactly what they want, but everyone should be able to agree on a solution that is fair, safe, and in-keeping with the Girl Scout Promise and Law. The needs of the girls should always come first, and adults should understand that it may be necessary to agree to disagree on certain aspects.
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SU Manager Year-at-a-Glance
Upon Registration
ROLE ON BOARDING
Once you register as a Service Unit Manager, meet with area Membership Team staff members for a Service Unit orientation to help you understand your role.
July–November
SERVICE UNIT STARTUP
At the beginning of the year, you will fill open positions and ensure volunteers complete training. You’ll also support your SU Recruiter and New Leader Mentor to welcome new girls, families, and leaders. Be sure to work with your SU Treasurer to set-up and begin monitoring your Service Unit’s finances. Meet with your Membership Team staff members to fill out your Plan of Success for the upcoming Girl Scout year. Send Service Unit Team volunteers to Volunteer Rallies and Volunteer Enrichment Conference.
August-September
FORMING NEW TROOPS, NEW TROOP START UP
Service Unit volunteer yearly planning. Download the Service Unit Plan of Success on our website.
September–October
PROMOTE OUR FALL PRODUCT PROGRAM
Work with your SU Fall Product Coordinator to promote nuts, candy, magazines, and more so girls may earn troop startup funds.
October–April
PROMOTE SPECIAL GIRL SCOUT DATES
Girl Scouts observes a number of Girl Scout holidays—make sure the Girl Scouts in your area know about them! Additionally, promote Spirit of Nebraska’s Annual Meeting and select Delegates to represent your Service Unit’s voice at the meeting.
November–February
PROMOTE THE GIRL SCOUT COOKIE PROGRAM AND VOLUNTEER AWARD NOMINATIONS!
Work with your Service Unit Cookie Coordinator to promote the Girl Scout Cookie Program. Identify members of your Service Unit that are deserving of Spirit of Nebraska and Girl Scouts of the USA Volunteer Awards to nominate and encourage girls and caregivers to nominate their Girl Scout volunteers.
April–June
WRAP-UP THE YEAR
Consider holding a Service Unit- wide Court of Awards or bridging ceremony to celebrate what your Service Unit has accomplished! Attend Girl Award and Volunteer Award ceremonies. Be sure to promote the Early Bird renewal season (so girls can get in on some great perks). As you’re wrapping up your year, identify team positions for the upcoming year, complete your Service Unit’s Plan of Success, and ensure your SU Treasurer submits the Service Unit Finance Report by June 30.
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Service Unit Plan of Work
SERVICE UNIT TEAM MEMBERS
Service Unit Manager
Recruitment Coordinator
Event Coordinator Treasurer
Prod. Program Manager - Fall
Prod. Program Manager - Cookies
New Leader Mentor
Additional Active SU Members
# Potential Girls
# Potential Homeschooled Girls
# Registered Girls
# Registered Adults
% of Girl Retention
% of Adult Retention
# of Individual Girl Members
# Troops Total
FULL NAME EMAIL PHONE
SERVICE UNIT STATISTICS SCHOOL LEVEL NUMBER SCHOOL LEVEL NUMBER Public Elementary Schools Public High Schools Public Middle Schools Private Schools PREVIOUS YEAR ACTUAL CURRENT YEAR ACTUAL (TO DATE) CURRENT YEAR GOAL NUMBER NEEDED FOR GOAL
# Daisy Troops
# Daisy Girls (K-1)
# Brownie Troops
# Brownie Girls (2-3)
# Junior Troops
# Junior Girls (4-5)
# Cadette Troops
# Cadette Girls (6-8)
# Senior Troops
# Senior Girls (9-10)
# Ambassador Troops
# Ambassador Girls (11-12)
# Multi-Level Troops
% Unique Girls Participating in Programs
% Girls Participating in Fall Product Program
% Girls Participating in Cookie Program
% Girls Early Bird
Registered/Renewed
% Adults Early Bird
Registered/Renewed
# Adults Earned Volunteer Award
# Girls Earned
Bronze Award
# Girls Earned
Silver Award
# Girls Earned
Gold Award
PREVIOUS YEAR ACTUAL CURRENT YEAR ACTUAL (TO DATE) CURRENT YEAR GOAL NUMBER NEEDED FOR GOAL
STARTED PREVIOUS YEAR COMPLETED PREVIOUS YEAR STARTED CURRENT YEAR COMPLETED CURRENT YEAR (TO DATE) CURRENT YEAR GOAL
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Service Unit Recruitment Coordinator
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SU Recruitment Coordinator Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Service Unit Recruitment Coordinator establishes, organizes and helps support Girl Scout troops, groups and individuals in the assigned area for a term of two (2) years. In Service Units with multiple Service Unit Recruitment Coordinators, duties will be shared.
YOUR SUPPORT TEAM
Service Unit Support Specialist (SUSS), Recruitment Specialist (RS), Service Unit Team members
DUTIES
1. Recruit and retain girl and adult members, working with your RS.
• Encourage re-registration through Early Bird, fall registration and other retention activities.
• Hold additional recruitment activities throughout the year as needed.
• Recruit and organize School Liaisons for Girl Scouts at school(s) for Open House, Back to School Night and Kindergarten Round-Up.
2. Attend Service Unit/Volunteer Meetings and assist in developing the Plan of Success for the Service Unit.
3. Assist School Liaisons in cultivating a relationship with school staff by contacting schools to ensure proper distribution of fliers/newsletter articles.
4. Return all communications from Council staff and volunteers in a timely manner.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. At least one (1) year prior Girl Scouting experience as an Adult Member.
3. Strong organizational skills and ability to work well with girls and adults.
4. Energetic and enthusiastic about empowering girls and adults to build courage, confidence and character.
5. Recognize the value of diversity within the community and encourage mutual respect and understanding among all people.
6. Represent Girl Scouts Spirit of Nebraska in the community in a positive way.
7. Complete SU training on gsLearn and GSSN training.
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Recruitment Tips
Overview
1. Try to coordinate with school open houses, parent/teacher conferences, etc. Your event doesn’t always have to be elaborate, just something get girls and adults excited about Girl Scouting!
2. Flier templates are available online. Please contact your Recruitment Specialist at least 4 weeks in advance of the date needed if you are interested in fliers, or use the templates to create and print your own fliers.
3. Be sure to check the Safety Chapter of the Volunteer Guide and the Safety Activity Checkpoints.
Recruitment Night Theme and Activity Ideas
• Badge Work
• Ballet
• Bowling
• Camp
• Camp Night
• Camp Survivor
• Carnival
• Concert in the Park
• Dental Health Day
• Display Girl Scout Materials
• Diva Day
• Games, Crafts, Songs
• Girl Scout Survival Skills
• Girl Scout Week
• Hair Braiding
• Halloween
• History, Into the Future
• Hoola Hoop Night
• Ice Cream Social
• Ice Skating
• Karaoke or Sing-a-Long Party
• Juliette Gordon Low's Birthday
• Learn Double Dutch Jump Rope
• Meet Local First Responders
• Movie Party
• Party in the Park
• Pet Care or Petting Zoo
• Picnic/Cookout
• Roller Skating
• Salsa Night
• Sidewalk Chalk and Hopscotch
• Spa Party
• Sports
• SWAPS
• Swimming Party
• Tea or Box Social
• Teddy Bear Tea Party
• Video Game/Arcade Party
• World Thinking Day
Tips for Recruiting Adult Volunteers
1. Recruit a diversified group of people including Ambassador Girl Scouts who have just graduated, grandparents, older siblings, aunts, uncles, retirees, business people, college students, etc.
2. Offer a variety of opportunities for individuals to volunteer: Troop Co-Leader, Troop Product Manager, Troop committee member, first aider, helping with events, etc.
3. Hang fliers/posters in libraries, groceries stores, hair salons, waiting rooms, etc.
4. Assure potential Troop Co-Leaders that the Service Unit Team and Council staff are here to mentor and assist them. Share the Volunteer Guide.
5. Consider printing business-style cards with your name and contact information for use as you meet potential volunteers throughout your community.
TIP: Login to gsLearn for recruitment videos, pre planned parties, and more Council resources.
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Girl Recruitment and Re-Registration Planning Tips
1. Ask girls of the specific grade level(s) to be available to share what is fun about being a Girl Scout.
2. Choose a theme and/or coordinate with schools to offer a recruitment/registration event during a back to school open house, parent/teacher conferences, etc.
3. Have samples of handbooks, uniforms, brochures, and other materials for the girls to see.
4. Display pictures of troop activities that other girls their age have participated in.
5. Create a presentation board, use a tablecloth, or develop other ways of creating an eye-catching registration table.
6. Have girls participate in activities from the Journey grade level book, sing songs, or play games.
7. Share information about the different ways girls can participate, including council-sponsored programs and Destinations travel opportunities.
8. Be prepared with plenty of membership interest forms and an online registration method, such as a laptop or tablet.
9. Work with your Recruitment Specialist to recruit Troop Co-Leaders as needed.
10. Arrange for a specific follow up with girls and adults who complete their registration.
Steps to Successful Fall Recruitment
1. Contact the school about having a booth or table at back to school/open house.
2. Place an order for fliers from your Recruitment Specialist.
3. Introduce yourself and the School Liaison to the school secretary.
4. Contact the troops at your school and ask when/where they meet and what grade the girls are in.
Find a writeable School Fall Recruitment Goals worksheet and School Liaison Planning Guide online at GirlScoutsNebraska.org > Volunteer Resources > Service Units.
At Your Recruitments
• Tell families how they can sign up for Girl Scouts.
• Encourage everyone to fill out an interest form or register online.
• Distribute recruitment goodies (pencils, stickers, etc.).
• Show your belief and enthusiasm for the Girl Scout Promise and Law.
• Be knowledgeable about all the ways girls can participate.
After Your Recruitment
• Find out if the extra fliers can be left in the school office or distributed to girls.
• Call or email your Recruitment Specialist and tell them how your recruitment went.
• Start the registration process online for girls and adults that only completed the interest forms.
• Congratulate yourself for helping make Girl Scouts strong in your Service Unit!
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Bonus Recruitment Ideas
• Have a laptop or tablet available so girls and adults to register on the spot.
• Show a Girl Scout DVD/video at the table.
• Make a picture board of your troop or girls at the school.
• Set a date for an all school event and invite all the Girl Scouts to wear their uniforms that day.
Year-Round Girl Recruitment/Retention Ideas
It is never too late for a girl to join Girl Scouts! As girls grow in Girl Scouting the experiences and the benefits of the GSLE grow with them. Here are ideas to help you continually attract new members and retain current members into adulthood:
• Make Girl Scout materials such as the Annual Program Book, the Girl's Guide to Summer Fun, event fliers, and other promotional items available at local libraries, schools, and other community agencies. Visit your local GSSN Service Center or contact your SUSS or TSS if you need extra copies of materials.
• Hang posters, set up Destinations travel information in middle and high schools.
• Partner with public and private schools, home school groups, and other agencies that serve youth.
• Ask Girl Scouts ages 11-19 to speak at recruitment events.
• Share Girl Scout information at Kindergarten round-up events, parent/teacher conferences, and other times when caregivers gather.
• Hold targeted recruitment events throughout the year, giving girls many opportunities to join in the fun. Promote the different ways to participate as options for busy girls to join or continue with Girl Scouts despite their demanding schedules.
• Keep in touch with individual members on a regular basis to ensure they are invited to events.
• Encourage troops to use cookie proceeds to pay for each girl’s membership dues for the next year.
• Promote a bridging plan through the Service Unit.
• Host Bring-a-Friend events.
• Follow up with “no-shows” on troop rosters. Help them find other ways to participate.
• Conduct girl member interest surveys and organize events based on the results.
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SU School Liaison Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The School Liaison serves as the liaison and advocate for Girl Scouts at the assigned school (or schools). This includes partnering with Council staff and volunteers to increase visibility and knowledge of the Girl Scout program with girls and caregivers at the school. Length of term is one (1) year.
YOUR SUPPORT TEAM
Service Unit Support Specialist (SUSS), Recruitment Specialist, SU Recruitment Coordinator
DUTIES
1. Work with Council staff to identify, schedule and attend school open house(s) to engage caregivers and girls in all things Girl Scouts. Share energy, excitement and personal stories, and distribute materials provided by the Council.
2. Assist Council staff and other volunteers with the distribution of Girl Scout recruitment fliers to local schools to create a stronger presence in the community.
3. Attend PTO/PTA meetings at your assigned school(s) to showcase the amazing things Girl Scouts do and the impact they can have on the school community.
4. Return all communications from Council staff and volunteers in a timely manner.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. At least one (1) year prior Girl Scouting experience as an Adult Member.
3. Energetic and enthusiastic about empowering girls and adults to build courage, confidence, and character.
4. Recognize the value of diversity within the community and encourage mutual respect and understanding among all people.
5. Represent Girl Scouts Spirit of Nebraska in the community in a positive way.
6. Watch gsLearn videos: 'Recruiter' series, "Effective Recruitment Tactics," and "Who is the Recruiter?"
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Recruiting at Back-to-School Nights
Back-to-School night is one of the most important events and recruitment opportunities for our Council to patriciate in. We achieve a large percentage of our membership goal by engaging with the community during these nights and rely on volunteers to help grow the Girl Scout Movement within our Council. Your area Recruitment Specialist will help identify the schools that need new startup troop and troop co-leaders. This is an opportunity for volunteers to connect with community schools and utilize relationships to grow Girl Scouts.
Back-to-School Table Goals
• Ask families to fill out interest forms so Council staff can follow up.
• Invite prospective girl members and volunteers to upcoming Girl Scout events by handing out fliers.
• Identify and engage potential troop co-leaders.
• Check with the recruiter to confirm that you can have a table at the school along with the date, time, and any other important details.
• Get recruitment supplies from your closest recruiter or Spirit of Nebraska Service Center. Back to School Bags are already filled with everything you need for your table. Double-check with the recruiter to see if there are specific fliers to distribute.
• Dress the part! Show off your Girl Scout attire and name tag so people know that you are representing our organization.
• Arrive 20-30 minutes early to get set up.
• Most open houses are busy—a quick exchange while handing them a flier and interest form to fill out is perfect.
• Being busy doesn’t mean they aren’t interested. That’s why it’s important to get their contact information now and reach out later when there is more time to talk. Ask and answer questions to give a personalized experience.
• Take notes for your recruiter. Any conversation or observation can be very helpful when it comes to potential volunteers.
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SU Recruitment Coordinator
Year-at-a-Glance
Pre-Season–August
ROLE ON BOARDING
Once you register as a Service Unit Recruiter, meet with SU Manager to help you understand your role.
Year-Round
RECRUIT VOLUNTEERS TO HELP YOU RECRUIT
You don’t have to do it alone. Find volunteers within your Service Unit who can help you make strong connections and represent Girl Scouting.
August–September
ORGANIZE TABLES AT BACK-TO-SCHOOL EVENTS
This is where the magic happens! It’s important to have a proper table set-up and a good estimate of materials (fliers and handouts) needed. Use our tips, resources and materials to help make your recruitment season a success. Work with your Recruitment Specialist to order print materials and have them mailed to you.
September–October
HOST DISCOVER GIRL SCOUTS EVENTS
An optional (but great) way to promote volunteerism and new troop formation is to host Girl Scout discovery events in your Service Unit. Meeting talking points and materials are already prepared for you, work with your Recruitment Specialist to get everything you need.
January–April
TABLES AT PRE-K NIGHTS
Another great avenue to drive membership numbers for the upcoming year! It’s important to have a proper table set-up and a good estimate of materials (fliers and handouts) needed. Use our tips, resources and materials to help make your recruitment season a success. Work with your Recruitment Specialist to order print materials and have them mailed to you.
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Service Unit Event Coordinator
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SU Event Coordinator Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Service Unit Event Coordinator provides safe, healthy and fun experiences for girl members at the Service Unit level. This includes event planning, recruiting event volunteers, ensuring the safety of all attendees, and incorporating the Girl Scout Leadership Experience (GSLE) into events. Length of term is two (2) years. In Service Units with multiple Service Unit Event Coordinators, duties will be shared.
YOUR SUPPORT TEAM
Service Unit Support Specialist (SUSS), Troop Support Specialist (TSS), Service Unit Team members
DUTIES
1. Plan and facilitate a minimum of three (3) Service Unit events each membership year.
2. Assemble a team of Troop Co-Leaders, Service Unit Team members, and other volunteers to assist as needed.
3. Attend Service Unit/Volunteer Meetings and assist in developing the Plan of Success for the Service Unit.
4. Meet requirements in Safety section of Volunteer Guide and Safety Activity Checkpoints.
5. Facilitate the GSLE by incorporating at least 1 of the 3 Keys to Leadership into each event.
6. Work with SUSS, TSS, Troop Co-Leaders, and SU Recruitment Coordinators to ensure that all troop members and Individual Girl Members (IGMs) are notified of events in a timely manner and that all attendees are registered as Girl Scout members prior to planned event.
7. Submit Service Unit Event Report Form and Event Budget Worksheet to your SUSS and TSS no later than 2 weeks after each Service Unit event.
8. Return all communications from Council staff and volunteers in a timely manner.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. At least one (1) year prior Girl Scouting experience as an Adult Member.
3. Strong skills in the areas of team-building, leadership, organization and creativity.
4. Knowledge of child development with the ability to plan grade-appropriate activities for grades K-12.
5. Money management skills, including the ability to develop and adhere to a budget, demonstrate financial responsibility, and maintain proper financial records.
6. Energetic and enthusiastic about empowering girls and adults to build courage, confidence, and character.
7. Recognize the value of diversity and encourage mutual respect and understanding among all people.
8. Represent Girl Scouts Spirit of Nebraska in a positive way.
9. Complete gsLearn training and GSSN training.
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Service Unit Events and the GSLE
The focus of your Service Unit events should be giving the girls opportunities to Discover, Connect, and Take Action in an age-appropriate manner. When the activities are girl-led, allow girls to learn by doing and engage the group in cooperative learning, the girls enjoy a true leadership experience.
Tried and True Ideas/Examples
IN FALL—AT THE PUMPKIN PATCH
• Discover how pumpkins are grown. Girls do research on their own or as a group prior to the trip, or arrange a tour with the Pumpkin Patch staff.
• Take Action by purchasing extra pumpkins, decorating them, and donating to a local care center or hospital.
IN WINTER—AT THE SWAPS PARTY
• Discover how to make a statement with a SWAPS (Special Whatchamacallits Affectionately Pinned Somewhere) such as making awareness ribbons, flags to identify a specific country, or other symbols that are meaningful to the girl.
• Connect with sister Girl Scouts by sharing their SWAPS with someone they have never met. Girls explain the meaning behind their SWAPS and learning the meaning behind the other girl’s SWAPS.
IN SPRING—AT “MY GUY AND ME” OR “MY GAL AND ME” EVENTS
• Discover something new about your father/daughter or mother/daughter by completing “All About Me” questionnaires. Ask questions like “Who are your daughter’s best friends?” “What is your mom’s favorite sport?” “What was your dad’s favorite toy when he was a child?”
• Discover, Connect, and Take Action by having each pair bring canned goods or something else to donate to a local charity. Have girls research and choose which charity first and make it an annual or quarterly donation if possible. Girls could take a moment to share with their mom/dad why they chose that charity and what the charity does for the local community.
IN SUMMER—WHEN MARCHING IN A PARADE
• Discover the purpose behind the parade (Independence Day, Community Pride, Veterans Day, etc.). Girls can learn about the history and background of the celebration so they understand why they are marching. Consider selecting parading coordinators that can assist annually with coordinating current Girl Scouts participating in parades.
• Connect with patriotic organizations by inviting them to a meeting before the parade to teach about proper flag etiquette, how to hold a flag, and how to march with a flag.
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Budgeting and Preparing for Service Unit Events
• The fee charged for an event must cover the actual cost of organizing and carrying out a Service Unit event. Direct cost of the event includes supplies, equipment and facilities.
• Plan to charge 20-25% extra as you may not have the full number of participants expected or for adults who aren’t charged fees, but might still use supplies.
• If an event generates more money than it spends, excess income may be deposited into the Service Unit account.
• Sometimes money must be spent to cover upfront costs before money is received from participants. In cases such as these, be certain to keep receipts and accurate records to facilitate the reimbursement process. Remember, volunteers may not reimburse themselves. Enlist the help of your SU Treasurer or another Service Unit Team member if you need to be reimbursed for out-of-pocket expenses.
TIP: Find the Event Budget Worksheet online at GirlScoutsNebraska.org > Volunteer Resources > Service Units.
PRE-REGISTRATION FLIERS
Your Service Unit Support Specialist, Recruitment Specialist, or Troop Support Specialist can help you in creating eye-catching fliers using templates designed by our talented Marketing staff. Be sure to order fliers at least 4 weeks in advance of the date needed. You can also use the templates to create your own fliers.
TIP: Find a sample Pre-Registration Flier, a sample invitation, and sample Permission Form online at GirlScoutsNebraska.org > Volunteer Resources > Service Units.
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SU Event Coordinator Year-at-a-Glance
Upon Registration
ROLE ON-BOARDING
Once you register as a Service Unit Event Coordinator, meet with SU Manager to help you understand your role.
July–September
CREATE AN EVENT PLAN
It’s helpful to start your year by creating a system for planning events in your Service Unit. This is a great time to think ahead about event-related insurance and earning money to pay for events. Some Service Units begin planning their events the previous spring or summer, so if you are new to your role, check in with your SU Manager to see if any events have been discussed. Be sure to set expectations within your Service Unit— you may not have the capacity to plan all the events, so be ready to delegate tasks and advise troop leaders in hosting their own.
TIP: Find the Event Planning Checklist and the Service Unit Event Report
online at GirlScoutsNebraska.org > Volunteer Resources > Service Units.
September
HELP HOST A FALL PRODUCT PROGRAM KICK-OFF
Check to see if your SU's Fall Product Coordinator would like help planning and hosting an optional kick-off event to educate girls and families about the Fall Product Program.
January–February
HOST A GIRL SCOUT COOKIE RALLY
One of the most popular (but optional) events for coordinators to host are Girl Scout Cookie rallies. Rallies are a great way promote the Girl Scout Cookie Program in your Service Unit. Coordinate with your SU Cookie Coordinator and check out our rally resources to make the event a success!
Year-Round
HOST EVENTS AROUND GIRL SCOUT HOLIDAYS
Girl Scouts observes a number of Girl Scout holidays—make sure the Girl Scouts in your area know about them!
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Service Unit
New Leader Mentor
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SU New Leader Mentor Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Service Unit New Leader Mentor provides support to new Troop Co-Leaders during their first year of service. Length of term is two (2) years. In Service Units with multiple Service Unit New Leader Mentors, duties will be shared.
YOUR SUPPORT TEAM
Service Unit Support Specialist (SUSS), Troop Support Specialist (TSS), Service Unit Team members
DUTIES
1. Reach to new Troop Co-Leaders within the first month of volunteering to support them with any planning, coordinating, or financial needs. This can include assisting in the first Troop Meeting, first Parent Meeting, or tips and tricks on how to lead meetings.
2. Provide troop banking guidance in keeping with Council policies outlined in the Volunteer Guide.
3. Provide suggestions/examples of age-appropriate activities pertaining to the Girl Scout Leadership Experience (GSLE) and opportunities for the girls to Discover, Connect, and Take Action.
4. Encourage new Troop Co-Leaders to involve caregivers as volunteers and provide suggestions for recruiting additional troop volunteers as needed. Also encourage participation in Girl Scout Cookie and Fall Product Programs, council-sponsored programs, award ceremonies, and artVenture. This includes attending local Service Unit/Volunteer Meetings.
5. Respond to phone calls and/or emails from new troop co-leaders within 48 hours (whenever possible) or notify the TSS or SUSS if unable to respond.
6. Follow up with new troop co-leaders bi-monthly within their first year of service. This can be a phone call, email, or in-person meeting.
7. Return all communications from Council staff and volunteers in a timely manner.
8. Assist Troop Co-Leaders in identifying and using Council resources.
9. Hold volunteer and Co-leader bonding events quarterly.
QUALIFICATIONS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. Minimum of two (2) years experience in a Troop Co-Leader role in Girl Scouts.
3. Successful completion of all required trainings for Troop Co-Leaders.
4. Energetic and enthusiastic about empowering adults to build courage, confidence, and character.
5. Recognize the value of diversity and encourage mutual respect and understanding among all people.
6. Represent Girl Scouts Spirit of Nebraska in a positive way.
7. Complete New Leader Mentor training.
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New Leader Mentor FAQs
Q: What is the first step for my new troop?
A: After you have completed required trainings, we recommend holding a Parent Meeting as the first step in forming your new troop. Guidelines and a recommended agenda can be found in the Volunteer Guide. We also recommend that you read the Co-Leader Basics Guide for an overview of what you’ll need to know as you begin leading your troop. Review for the guide for more tips on holding troop meetings and engaging girls.
Q: How do I get caregivers involved in the troop?
A: A Parent Meeting is the best time to start talking with caregivers about how they can help with the troop. We recommend using resources in the Volunteer Guide as a way to get caregivers thinking about the various ways they can help. Also see the Volunteer Guide to learn more about how to make the best use of your support team. You can find more information about forming a Troop Committee in the Volunteer Guide.
Q: What if caregivers want to stay for meetings or attend troop events?
A: All adults wishing to attend troop activities must register as Adult Girl Scout members, must complete the background screening process upon initial registration, and every three years thereafter. See the Volunteer Guide for more information. If caregivers do not wish to register or have questions or concerns about this process, invite them to contact their Placement Specialist (PS) for more information.
Q: How do I open a Troop Bank Account?
A: Talk with your Troop Support Specialist (TSS) before selecting a bank for your troop’s account. Your TSS will provide you with letters to take to the bank to ensure that the account is set up properly. You will need a second registered volunteer and the SUSS or your TSS to become signers on the account. The two volunteer signers should not be related or living in the same household. See the Volunteer Guide for more information on establishing a troop account. Make certain that all caregivers and girls understand that troop funds are the property of the troop and are to be used for troop activities and that money earned through councilsponsored Product Programs, troop money-earning activities, donations, and any other troop funds will not become the property of any individual member. See the Volunteer Guide for information and tips on budgeting.
Q: How can my troop earn start-up funds?
A: The two council-sponsored Product Programs are the best ways for troops to earn funds. These programs allow girls to experience the Girl Scout Leadership Experience (GSLE) while earning money for their troop and incentives for themselves. Your troop will need to appoint a Cookie/Fall Product Program Manager, submit the Product Program Intent Form to the Council, and the Cookie/Fall Product Program Manager will need to complete the appropriate training through Product Program department in order for the troop to participate in these programs. See the Volunteer Guide for more information. Some troops also agree to have “troop dues,” which are funds each girl contributes to the troop account. Your Parent Meeting is the ideal forum to discuss troop dues and troop finances.
Q: What if a caregiver will not allow their girl to participate in the Product Programs?
A: Participation in Product Programs is voluntary. However, it may help to have caregivers review the Volunteer Guide, especially the Five Essential Skills girls learn through Product Programs. Some caregivers choose to make a donation to the troop in lieu of participating in the Product Program. This is perfectly acceptable, although if caregivers are making a large gift and/or would like a tax receipt, please refer to the Volunteer Guide for the Donations to Troop policy.
Q: How do I handle the money if the troop is disbanding or some girls are transferring troops?
A: Talk with the SUSS or your TSS to determine how the troop account should be handled.
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Q: Who pays for books, uniforms, badges, etc.?
A: Many troops choose to pay for these items or at least pay a portion of the cost toward each girl’s uniform, books, etc. Council-sponsored Product Programs are a great way to fund these items. Caregivers may choose to purchase these items for their girl or apply for Financial Aid from the Council if there is a need.
Q: Where can we buy Girl Scout materials?
A: The Council’s Juliette’s Boutiques carry Journey books, Grade Level books, Girl’s Guide to Girl Scouting, uniforms, badges, fun patches, Girl Scout clothing, accessories, gifts, and more. Visit our website for hours and exact locations. You may also order online.
Q: Where are some good places to go for field trips or troop activities?
A: We recommend using the Annual Program Book to find events, travel opportunities, and camps for your troop members to participate in. Our online Community Collaborator Directory has many excellent resources for field trips and special outings related to badge work and Journey activities. Additionally, be sure to attend your local Service Unit meetings to learn about upcoming Service Unit events in your local area.
Q: What are the requirements for planning a field trip?
A: Review the Volunteer Guide for rules and guidelines on planning trips with girls. Be sure that everyone who will be driving/providing transportation has completed the Driver Safety Form and meets all requirements outlined on the back of this form. Visit our website to watch the Explore Out Guide webinar, which is required training for all Troop Co-Leaders taking their girls on a trip away from their usual meeting place.
Q: How can I make sure I am planning a good balance of activities with the girls?
A: With the girls in your troop, review the Honor Troop Application at your very first meeting and use it to help plan your year. Troops who successfully meet all the requirements and submit their application by June 30 of each year are designated as Honor Troops and receive special recognition such as a patch, certificate, and mention in the Juliette Gazette (JG) Magazine.
Q: How can I meet other Troop Co-Leaders and Troop Volunteers in my area and across the state?
A: Council Volunteer Meetings and Service Unit Meetings are the best places to connect with local Troop CoLeaders and volunteers on a regular basis, so be sure to watch your mail and email for meeting notifications. Our Facebook Groups by Membership Area are additional tools to communicate and share ideas with other volunteers in your area. Attending council-sponsored programs, Girl Award ceremonies, Volunteer Award ceremonies, artVenture, and other Council and Service Unit events also are great ways to connect with other volunteers.
Q: Who else, aside from my SUSS, TSS, and SU New Leader Mentor, can I contact with questions?
A: Your Service Unit Team volunteers are excellent resources. Each has a specific role and responsibilities in the Service Unit. These volunteers are selected by the SUSS and TSS to represent the Service Unit and the Council in a specific capacity and are chosen based on their experience, skills, talents and love for Girl Scouting. In addition, the Council Member Support Team is always happy to assist you or find the proper staff member to answer your question. Additionally, your Product Program Specialist is happy to assist you with Product Program questions, and the Juliette’s Boutique staff can provide information about books, uniforms, and other items.
Find the New Leader Checklist online at GirlScoutsNebraska.org > Volunteer Resources > Volunteer Training > Co-Leader Training. 44
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Troop Co-Leader Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Troop Co-Leader works directly with girls, helping them to develop leadership skills on an individual and/or group basis. The Troop Co-Leader has the enthusiasm and ability to facilitate the Girl Scout Leadership Experience through troop participation.
YOUR SUPPORT TEAM
Service Unit Support Specialist (SUSS), Troop Support Specialist (TSS), SU New Leader Mentor
DUTIES
1. Work in partnership with girls to organize girl-led activities that allow troop members to learn by doing and allow for cooperative learning.
2. Partner with other volunteers and council staff for support and guidance.
3. Provide information regarding troop meetings/activities to girls’ caregivers on a regular basis.
4. Project a professional image and serve as a positive role model, both in actions and words.
5. Share knowledge, experience, and skills with a positive and flexible approach, allowing girls to Discover, Connect, and Take Action.
6. Create an environment that is open and welcoming to all girls.
7. Ensure that all girls and adults attending troop meetings and events are currently registered Girl Scouts.
8. Meet all requirements in Safety section of Volunteer Guide and Safety Activity Checkpoints.
9. Follow troop financial management guidelines. Submit Troop Finance Report to council by June 30.
10. Appoint Troop Fall Product Manager and/or Cookie Manager and submit Product Program Intent Forms.
11. Attend Service Unit and council Volunteer Meetings or send an adult representative from the troop.
12. Encourage girls to participate in council-sponsored programs.
13. Return all communications from council staff and troop members in a timely manner.
• PLEASE NOTE: To ensure Troop Co-Leaders get the support they need, these volunteers are strongly encouraged to refrain from opting out of emails. By opting out, you will stop receiving monthly newsletters, program announcements, and other important information for you and your troop.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. Completion of all required Troop Co-Leader training.
3. Ability to work well with girls and adults.
4. Energetic and enthusiastic about empowering girls and adults to build courage, confidence, and character.
5. Recognize the value of diversity within the community and encourage mutual respect and understanding among all people.
6. Represent Girl Scouts Spirit of Nebraska in a positive way.
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SU New Leader Mentor Year-at-a-Glance
Upon Registration
ROLE ON-BOARDING
Once you register as a Service Unit New Leader mentor, meet with the SU manager and Service Unit Support Specialist to help you understand your role.
Year-Round
WELCOME CALL TO NEW TROOP CO-LEADERS
Your SU Manager should let you know the new Troop Co-Leaders in your Service Unit. Then it is your job to contact those new Troop Co-Leaders and let them know about the amazing support you, your Service Unit, and the Council has to offer. Encourage them to ask for help! Be sure to invite new co-leaders to any upcoming Service Unit meetings and New Leader Orientations.
Be prepared to answer questions about troop meetings, troop-start up, registrations, etc. You can look over the Troop Co-Leader Position Description and Responsibilities, New Leader Mentor FAQs, and Co-Leader Basics Checklist to understand more about their role.
September–November
FACILITATE A NEW CO-LEADER MEET AND GREET
We encourage you to facilitate a new co-leader networking event for new troop leaders in your area.
September–October
FALL PRODUCT PROGRAM CHECK-IN
Follow up with new Troop Co-Leaders to see if they have questions or concerns about the Fall Product Program. Let them know that this is a great opportunity for troops to earn start-up money.
December–January
COOKIE PROGRAM CHECK-IN
Follow up with new Troop Co-Leaders to see if they have questions or concerns about the upcoming Girl Scout Cookie Program and refer them to the appropriate resources if needed, such as your SU Cookie Coordinator and Council staff.
March–May
SPRING CHECK-IN
Encourage and remind new troops of Early Bird registration for awesome perks. If you don’t hear back by July, follow up with new troops to see if they will be returning. If not, make sure they know the troop disband process. Be prepared to answer questions related to bridging and Court of Awards.
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Service Unit Treasurer
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SU Treasurer Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Service Unit Treasurer ensures sound financial management of all Service Unit funds. Length of term is two (2) years.
YOUR SUPPORT TEAM
Service Unit Support Specialist (SUSS), Troop Support Specialist (TSS), Service Unit Team members
DUTIES
1. Participates in Service Unit Meetings and appropriate Council meetings and activities. Is accountable and financially responsible for all money received, deposited, and expensed from the Service Unit bank account.
2. Assists Troop Co-Leaders with day-to-day financial questions.
3. Pays all Service Unit expenses in a timely manner. Ensures expenses are properly documented with vendor receipts or invoices.
4. Maintains and monitors the Service Unit bank account to ensure an accurate and positive balance.
5. Ensures checkbook is balanced to bank account and is available at all meetings for Service Unit volunteers and staff liaison to review/audit.
6. Ensures accurate financial reports for all Service Unit funds in Service Unit Finance Report are submitted annually to the Council by June 30.
7. Works with Council staff and SU Manager to ensure all troops have bank accounts established according to Council guidelines and that Troop Finance Reports are submitted annually to the Council by June 30.
8. Provides support to the SU Manager or SU Team members developing budgets for Service Unit events; oversees financial reporting for events if financial management is delegated to SU Event Coordinator; is custodian of event financial reports.
9. Provides monthly Service Unit financial reports at Service Unit Team and Volunteer Meetings.
10. Return all communications from Council staff and volunteers in a timely manner.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. Completion of Troop Finance Webinar.
3. At least one (1) year prior Girl Scouting experience as an Adult Member.
4. Money management skills, including the ability to develop and adhere to a budget, demonstrate financial responsibility, and maintain proper financial records.
5. Energetic and enthusiastic about empowering girls and adults to build courage, confidence, and character.
6. Recognize the value of diversity and encourage mutual respect and understanding among all people.
7. Represent Girl Scouts Spirit of Nebraska in a positive way.
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SU Treasurer
Year-at-a-Glance
Upon Registration
ROLE ON-BOARDING
Once you register as a Service Unit Treasurer, meet with the SU Manager to help you understand your role.
September–October
ASSIST TROOP START-UP
First, make sure you are a signer on your Service Unit bank account. Then, assist any new troops with setting up their bank account and completing the Bank Account Information form. You should be a third signer on any troop account that is opened at a non-Wells Fargo location. It’s important to make sure troops have bank accounts before participating in the Fall Product Program (September-November) or the Girl Scout Cookie Program (February-March).
May–July
FACILITATE REPORTING FOR YOUR SERVICE UNIT AND TROOPS
Both Service Units and troops must submit the Troop and Service Unit Finance Report by June 30. You will receive a copy of all reports that your troops submit, and you should review them for financial problems. If a troop decides to disband, you may need to help them complete the Troop Disband Packet.
Year-Round
MANAGE SERVICE UNIT MONEY
Collaborate with your Service Unit Team to develop and maintain a budget throughout the year. Some treasurers even provide a monthly Service Unit Finance Report to other volunteers.
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Service
Unit Cookie/Fall Product Coordinator
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SU Cookie/Fall Product Coordinator Volunteer Duties & Responsibilities
ROLE DESCRIPTION
The Service Unit Cookie/Fall Product Coordinator provides troop support during Product Programs by assisting with paperwork, data entry, product distribution, and payment procedures. Length of term is the duration of assigned Product Program— August-December (Fall Product) and/or December-April (Cookie Program). In Service Units with multiple Service Unit Cookie/Fall Product Coordinators, duties will be shared.
YOUR SUPPORT TEAM
Product Program Staff, Service Unit Team members
DUTIES
1. Serve as the primary contact and coordinator for Troop Cookie/Fall Product Program Managers in assigned areas.
2. Act as a liaison between the Product Program staff and assigned troops.
3. Confirm all participants are registered Girl Scout Members.
4. Confirm assigned troops have entered product and recognition orders into vendor data entry system.
5. Enter orders the Troop Cookie/Fall Product Program Managers have not entered. Forward reports to Product Program staff.
6. Audit troop product and recognition orders for accuracy.
7. Complete product distribution and payment receipt paperwork and forward to Product Program staff.
8. Assist with product distribution by working a shift at the warehouse during delivery week or coordinate distribution in assigned area.
9. Assist troops, if necessary, with collection issues by ensuring they have all pertinent paperwork to accompany their receipts. Inform Product Program staff of any collection issues.
10. Assist with recognition distribution at a service center or by coordinating distribution in assigned area.
11. Returns all communications from Council staff and volunteers in a timely manner.
REQUIREMENTS
1. Maintain adult Girl Scout Membership for current membership year with satisfactory completion of background screening process.
2. Completion of Product Program Coordinator Training.
3. At least one (1) year prior Girl Scouting experience as an Adult Member.
4. Data entry experience.
5. Money management skills, ability to maintain records, and demonstrate financial responsibility.
6. Energetic and enthusiastic about empowering girls and adults to build courage, confidence, and character.
7. Recognize the value of diversity within the community and encourage mutual respect and understanding among all people.
8. Represent Girl Scouts Spirit of Nebraska in the community in a positive way.
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SU Cookie/Fall Product Coordinator Year-at-a-Glance
Upon Registration
ROLE ON-BOARDING
Once you register as a Service Unit Cookie/Fall Product Program Coordinator, meet with the Product Program Manager staff member in your area to help you understand your role.
November–December
COOKIE PROGRAM TRAINING
Before the sale, you are required to attend an in-person training given by Spirit of Nebraska or take our online Cookie Program training. You should also read and understand the Cookie Program resources page.
February–March
MANAGE TROOPS DURING THE SALE
During the sale, you will monitor your Service Unit to ensure that troops properly manage inventory, allocate cookies to girls, and facilitate the movement of inventory among troops to minimize cookie returns at the end of the sale.
March–May
WRAP-UP AFTER THE SALE
After the sale, you will monitor all troops within your Service Unit to ensure that they submit girl rewards on time, follow the cookie return policy, and submit Collection Problem Reports (if necessary).
The rewards for your Service Unit will be shipped directly to you. Once you receive them, you are responsible for accurately checking the items in and reporting discrepancies to Product Program staff in a timely manner. You will sort the items by troop and contact the Troop Cookie Manager to arrange a time to pick them up. You should count the items with the Troop Cookie Manager to ensure accurate counts. Encourage the Troop Cookie Manager to distribute the rewards to the girls prior to summer break.
September
TRAINING AND SELLER REGISTRATION
Before the Fall Product Program sale, you are required to take our online Fall Product Program training. You should also read and understand Fall Product Program Guide. Encourage troops and Individual Girl Members (IGMs) to participate in the sale and help Troop Fall Product Managers register participating girls.
BEFORE THE SALE PREPARATIONS
Before the Fall Product Program sale begins, make sure all your Troop Fall Product Managers complete the online training. Assemble and distribute sale materials to participating troops and remind them to submit the Bank Account Information Form to the Council by October 1. You may update your Service Unit’s contact information in UNIFY (if necessary).
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October
MANAGE YOUR TROOP DURING THE SALE
Girls can begin taking in-person and online orders. You will support participating troops by ensuring they are following sales dates, adhering to banking procedures, and maintaining their UNIFY accounts.
October–December
WRAP-UP AFTER THE SALE
After the Fall Product Program sale ends, the product and incentives will be delivered to you, which you will count ensure product and incentive inventory is correct, and then distribute to Troop Fall Product Managers. You will report any discrepancies to Product Program staff immediately.
You will also oversee the banking closeout process for all participating troops. This includes ensuring Troop Fall Product Managers have deposited all sale money into their troop bank accounts. If troops encountered any financial issues throughout the sale, be sure they complete the Collection Report form.
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Service Unit Delegate
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SU Delegate Volunteer Duties & Responsibilities
PURPOSE
To represent the membership of the corporation, by Service Unit, to the board of directors.
ACCOUNTABILITY
The Council Delegate is accountable to all registered members within their Service Unit.
RESPONSIBILITIES
AND PRINCIPAL DUTIES
1. Maintains membership with Girl Scouts of the USA throughout the term of service.
2. Attend Service Unit and Volunteer Meetings to receive feedback from the members and share information from the Council.
3. Gathers feedback for the board of directors on proposals, board issues and actions.
4. Offers input to the board of directors in establishing corporate goals through discussion at Service Unit meetings, troop meetings and/or the Council's annual meeting.
5. Gives general direction to the board of directors and receives reports from them.
6. Promotes interest in the affairs of the Council by promoting attendance at the Council's Annual Meeting.
7. Attends and participates in all Council meetings (annual and called), voting on issues affecting the entire Council and reports the results to the Service Units and troops.
8. Elects officers of the Council, members at large of the board of directors, nominating committee members, and delegates to the national Council meeting when needed.
9. Adheres to the Council's affirmative action policy that there shall be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, sexual orientation, or socioeconomic status.
QUALIFICATIONS
1. Age 14 years or older on or before September 30 of the end of the previous membership year.
2. Demonstrates knowledge of the Girl Scout movement.
3. Demonstrates professional conduct and solid communication skills in representation of Service Unit.
4. Exercises sound judgment and objectivity when analyzing issues.
5. Demonstrates a willingness to devote sufficient time to fulfill the responsibilities of the position.
6. Supports Council goals.
TERM
Delegates shall be elected for a two-year term. Delegates may choose to resign if they feel they cannot fulfill the responsibilities of the position and will notify their SU Manager and Human Resources Director.
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SU Delegate Year-at-a-Glance
September–April
LISTEN TO YOUR PEERS
To effectively represent the concerns and satisfactions of your whole Service Unit, you should attend different types of meetings within your Service Unit and talk to your peers.
February GET SELECTED
Service Units will select Delegates however they would like. To serve as a Delegate the person must be a current member of Girl Scouts Spirit of Nebraska and 14 years or older on or before September 30 of the end of the previous membership year. Delegate Selection Forms are due to the council by February 1 each selection year (or as otherwise noted). Selection years are every even year.
February–March
PREPARE FOR YOUR VOTE
In mid-March, Delegates will receive a packet which outlines the Annual Meeting agenda, council parliamentary procedure and much more.
April
VOTE AT THE ANNUAL MEETING
The Annual Meeting is held in April. Details for the upcoming Annual Meeting will be announced at the beginning of each membership year.
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October 2022
Revised
