Sumukha It Projects

Sumukha IT Projects Pvt Ltd

“Efficiency, affordability and swiftness is the mantra for the services provided by us�

Our Management Team  Ms. Rajya Lakshmi Iyer  Mr. Shyam Sundar  Mr. K K Subramanian

Agenda

 Introduction of Sumukha  Vision and Mission  Our Principles  Services  Business Enquiry

Introduction Sumukha IT Projects Pvt Ltd is a quality driven Business Process Outsource services provider from India offering services to clients across the globe and within India. Sumukha believes in giving solution to even complex processes with a high efficiency. The services offered by us turns out to be advantageous in several ways as it increases the tempo of your business activities quickly with focus on the main parameters of cost, Quality, Time and presents you with many other competitive advantages.

Incorporated in May, 2012, Sumukha started off small time at Mumbai, India with Data Processing Services and started expanding its services since August 2011 and extended its operations at Hyderabad, India. Sumukha is a pre-eminent solution provider of Business Process Outsourcing, Knowledge Process Outsourcing, Non-voice projects including online and offline data entry services, data processing, web and data research services and online advertising services.

Sumukha has more than twenty different services of management experience. We provide you immediate project needs or provide ongoing back office support services for your organization.

Our Vision  Our vision is to maintain 100% accuracy, and to deliver every project on time and within the budget parameters of the project. Our goal is to support the client with any and all back office technology tasks and to accurately and effectively complete these projects.  "Understand, Plan, Evaluate & Deliver with accuracy“  Our unique vision is to provide the most effective and competitive solutions in terms of products, services and prices. The company believes in having a long – lasting business relationship and not short-term gains.

Our Mission ďƒ˜ Our mission is to provide the best solutions available in the market today. ďƒ˜ Sumukha as a service provider is more flexible or responsive which is an advantage to the clients.

Our Principles  When a client has a unique or unusual requirement, we focus on the need, taking the time to study the requirement and explore the best options and to provide appropriate solutions to satisfy the client requirement. We do not stop at ‘standard services’. Instead, we suggest new solutions and, where necessary, we offer technologies or create new solutions to satisfy the client need. Our client satisfaction is excellent as evidenced by our impressive client testimonials. We are one of the fastest growing service providers in this competitive market.  Our services enable the client administrative, accounting, technology and support teams to focus on other activities and perform critical path tasks, while at the same time, the organization can complete important back office tasks to achieve its goals. Our India-based location allows us to provide affordable, cost-effective support and services across all time zones.

Services  Business Process Outsourcing 

Outbound

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Inbound



Chat Support

 Knowledge Process Outsourcing  Web Designing & Development  PHP Development  Graphic Designing  Data Processing Services

Market Landscape

Empowered Customers  Increasing commoditization of core services  Higher-SLA & lower-cost expectation  Pushing for new products and services and faster technology adoption  Greater visibility as a service provider  Greater role of the CIO in telecom

Service Related

Market Landscape

Service Planning & Deployment

• Enterprise • Retail (Consumer)

Service Fulfillment

• Order Mgmt • Provisioning

Service Assurance

• Complaint Mgmt • Service Mgmt • Technical Account Mgmt

Market Landscape

IT service delivery

TELECOMS OPERATIONS

Hosting

Systems integration Consulting Device management Telecomsservice deliver

Customer-Related Activities

CUSTOMER MANAGEMENT

Service-Related Activities

Sales Marketing Corporate communications

Call centers

Content sourcing or development Content packaging

Sometimes Outsourced

Very Rarely Outsourced

Recommendation

BPO Delivery Capability  State of the art Delivery Centres with integrated voice & data capabilities  Infrastructure Technology & Process Automation  Solid HR practices – Sourcing, Hiring, Training & Retention

IT as Enabler  Process Automation led improvement and innovation  IT + BPO synergy to build platform based deliveries  Experience delivering IT applications to

 Operations Management

enable faster offshoring business processes  Enable automation

 Effective Quality processes

 Enable to migrate to platform based

 Tollgated Transition Mechanism

 Risk & Security Management

operations  Enable effective process governance

Business Enquiry

Sumukha IT Projects Pvt Ltd Rajya Lakshmi Iyer, Regus Level 4, Gumidelli Commercial Complex, Old Airport Road, Begumpet, Hyderabad. admin@sumukha.com enquiry@sumukha.com +91-40-64568476 Skype : sumukha009