The ‘Work Inspiration Mentor’ programme has been designed to develop the employability skills of people who have been out of work, in order for them to have a greater chance of gaining employment in their chosen field. Jane Yeates, Head of Site for the Orange Contact Centre in Plymouth said: “We came up with the idea to inspire young people in the Plymouth area and help them on their journey into employment and we are delighted that City College Plymouth and Jobcentre Plus are on board. The exciting programme allows
participants to experience the different roles within our organisation and an opportunity for them to gain real insider knowledge around the day-to-day activities of a contact centre.” Jane continued: “The
eight week programme is much more in-depth than traditional work experience as participants will be able to hone their customer service and technical skills.” Participants will complete a Level One Award in Progression with the support of City College Plymouth’s dedicated centre for the adult unemployed, the Plymouth Advice Centre for Employment (PACE). Topics covering literacy, numeracy and customer service are being taught in order to provide participants with a real chance to improve their future job prospects.
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EE is the UK’s largest communications company providing mobile and fixed-broadband communications services to more than 27 million customers through the Orange, T-Mobile and EE brands. EE is working in partnership with City College Plymouth and Jobcentre Plus on a new initiative, which is designed to support unemployed individuals into work.