Management and Business Skills Workshops 2014

Management and Business Skills Workshops 2014 – 2015

Training Tailored to Meet Business Needs

employers PARTNERS IN BUSINESS SUCCESS

125 YEARS Est. 1889

If you would find it easier to read this guide in larger type or a different format, please call 01752 305300 or e-mail info@cityplym.ac.uk.

Management and Business Skills Workshops We understand that you need training that is flexible, specific to your business needs, costeffective and which adds value across all areas – our range of Management & Business Skills Workshops provides just this.

Having listened to your needs we have introduced a refreshed range of workshops. This exciting range of workshops gives you access to a wide choice of training, which really can impact positively on business and team performance.

We have also introduced a series of packages to help you access job specific training to support internal progression and workforce development.

Training packages of one, three, five and eight days provide you and your business with flexibility when choosing training for your staff, allowing you to pick and choose the workshops that best fill your skills gaps.

Workshops can be delivered onsite at your premises or here at City College Plymouth. We can provide dates and times around those advertised in this guide should you wish to book a session for your team (minimum/maximum 12 delegates) and we can offer special discounts for businesses looking to make repeat purchases or looking to roll out a programme of training across the whole organisation.

It is easy to choose and book your workshops, see page six for a step-by-step guide or call 01752 305026 or e-mail employers@cityplym.ac.uk.

One Day Workshops Starting from just £100 …

Focusing on business critical areas these one day workshops ensure you and your staff can quickly update and add to existing skill sets. Highly effective, workshops offer great value for money, starting from just £100 per person.

91% of delegates deemed the workshops excellent Source: 2013/14 Workshop Feedback

To book your place please call 01752 305026 or e-mail employers@cityplym.ac.uk.

Please note: Whilst every effort is made to ensure the accuracy of information in this guide, it is advisable to check details prior to enrolment. Changes to course start dates/times and/or prices may occur.

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Tr a i ni ng Ta i l ore d t o Me e t B us i ne s s Ne eds

One Day Workshops Level Course Description

Code

Venue

Date

Time

Duration

Cost

2

Assertiveness & Confidence Management

MTK20

KR

22/10/14 18/03/15

9.00am - 4.30pm

1 Day

£150

2

Basics of Purchasing

MTK24

KR

10/09/14 26/03/15

9.00am - 4.30pm

1 Day

£150

2

Business Communication

MTK28

KR

15/10/14 11/03/15

9.00am - 4.30pm

1 Day

£150

2

Coaching & Mentoring

MTK21

KR

05/12/14 19/05/15

9.00am - 4.30pm

1 Day

£150

2

Conflict Management

MTK25

KR

04/11/14 07/05/15

9.00am - 4.30pm

1 Day

£150

2

Customer Service

MTK26

KR

01/10/14 25/02/15

9.00am - 4.30pm

1 Day

£150

2

Digital Marketing

MTK27

KR

24/02/15 01/07/15

9.00am - 4.30pm

1 Day

£150

2

Effective Communication

MTK04

KR

11/11/14 12/05/15

9.00am - 4.30pm

1 Day

£175

3

Management Essentials

MTK29

KR

24/09/14 03/03/15

9.00am - 4.30pm

1 Day

£150

2

Marketing Essentials

MTK30

KR

20/01/15 03/06/15

9.00am - 4.30pm

1 Day

£150

2

Marketing Planning

MTK31

KR

03/02/15 17/06/15

9.00am - 4.30pm

1 Day

£150

2

Minute Taking

MTK18

KR

18/09/14 24/03/15

9.00am - 4.30pm

1 Day

£150

2

Negotiation Skills & Overcoming Objectives

MTK32

KR

02/12/14 09/06/15

9.00am - 4.30pm

1 Day

£150

2

NLP (Neuro-linguistic Programming) - An Introduction

MTK33

KR

05/11/14 11/03/15

9.00am - 4.30pm

1 Day

£200

2

NLP (Neuro-linguistic Programming) & Sales

MTK34

KR

08/10/14 11/02/15

9.00am - 4.30pm

1 Day

£200

2

Project Planning

MTK010

KR

11/12/14 23/06/15

9.00am - 4.30pm

1 Day

£150

2

Public Speaking - Intro to Professional Presentation Skills

MTK35

KR

08/10/14 04/03/15

9.00am - 4.30pm

1 Day

£150

2

Sales Techniques

MTK36

KR

30/09/14 13/01/15

9.00am - 4.30pm

1 Day

£175

Computing Workshops Think you know everything you need to know about Microsoft Word or Excel? Take your computing skills to the next level with our range of computing workshops, which cover basic skills to advanced levels.

Level Course Description

Code

Venue

Date

Time

Duration

Cost

1

Excel Basic

MTK14

KR

27/10/14 16/02/15

9.00am - 4.30pm

1 Day

£100

2

Excel Intermediate

MTK16

KR

29/10/14 18/02/15

9.00am - 4.30pm

1 Day

£135

3

Excel Advanced

MTK23

KR

31/10/14 20/02/15

9.00am - 4.30pm

1 Day

£150

1

Word Basic

MTK15

KR

28/10/14 17/02/15

9.00am - 4.30pm

1 Day

£100

2

Word Intermediate

MTK17

KR

30/10/14 19/02/15

9.00am - 4.30pm

1 Day

£135

3

Word Advanced

MTK37

KR

09/12/14 31/03/15

9.00am - 4.30pm

1 Day

£150

01752 305026

employers@cityplym.ac.uk

www.cityplym.ac.uk/employers

2

“A really good, positive experience - I have developed skills to use every day.�

Source: 2013/14 Workshop Feedback

To book your place please call 01752 305026 or e-mail employers@cityplym.ac.uk.

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Tr a i ni ng Ta i l ore d t o Me e t B us i ne s s Ne eds

Specialist Training Packages Certain job roles and work areas require specialist skills and the two packages below have been specifically designed to suit those working within a Personal Assistant / Executive Assistant role, and those working within a marketing function, or who undertake marketing-related work.

Marketing Essentials Three Days £399 per person

today’s competitive marketing environment. In a fast-paced and ever changing commercial world, it is essential for marketing skills to be up-to-date and relevant in order to effectively promote your business, its products or services. It is easy to book, just pick the dates that suit you for each of the three workshops included in the table below (each workshop has two date options) and call us on 01752 305026 or e-mail employers@cityplym.ac.uk with your booking.

Do you work in a marketing department? Or does your job role involve marketing activity?

This three day training package will allow you to develop the essential skills needed to work in Level Course Description

Code

Venue

Date

Time

Duration

2

Marketing Essentials

MTK30

KR

20/01/15 03/06/15

9.00am - 4.30pm

1 Day

2

Marketing Planning

MTK30

KR

03/02/15 17/06/15

9.00am - 4.30pm

1 Day

2

Digital Marketing

MTK30

KR

24/02/15 01/07/15

9.00am - 4.30pm

1 Day

PA Plus Eight Days £750 per person Designed in consultation with Personal Assistants and Executive Assistants from across the City and in direct response to the growing needs for assistants to gain formal training that is relevant for the varied and multi-skilled job role, undertaking

this training will ensure you can build on your existing skills and gain support from other PA’s and Executive Assistants in the area. It is easy to book, just pick the dates that suit you for each of the eight workshops included in the table below (each workshop has two date options) and call us on 01752 305026 or e-mail employers@cityplym.ac.uk with your booking.

Level Course Description

Code

Venue

Date

Time

Duration

2

Assertiveness & Confidence Management

MTK20

KR

22/10/14 18/03/15

9.00am - 4.30pm

1 Day

2

Business Communication

MTK28

KR

15/10/14 11/03/15

9.00am - 4.30pm

1 Day

2

Coaching & Mentoring

MTK21

KR

05/12/14 19/05/15

9.00am - 4.30pm

1 Day

2

Conflict Management

MTK25

KR

04/11/14 07/05/15

9.00am - 4.30pm

1 Day

2

Customer Service

MTK26

KR

01/10/14 25/02/15

9.00am - 4.30pm

1 Day

3

Management Essentials

MTK29

KR

24/09/14 03/03/15

9.00am - 4.30pm

1 Day

2

Project Planning

MTK010

KR

11/12/14 23/06/15

9.00am - 4.30pm

1 Day

2

Public Speaking - Intro to Professional Presentation Skills

MTK35

KR

08/10/14 04/03/15

9.00am - 4.30pm

1 Day

01752 305026

employers@cityplym.ac.uk

www.cityplym.ac.uk/employers

4

To book your place please call 01752 305026 or e-mail employers@cityplym.ac.uk.

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Tr a i ni ng Ta i l ore d t o Me e t B us i ne s s Ne eds

Create Your Own Personal Development Plan Choose the workshops that best suit you, your staff and your business with our flexible ‘build your own’ training package option. Our three and five day training packages have been designed for staff working within all industries and at all levels, and allow you to become multi-skilled and deal with the many challenges businesses encounter on a daily basis. Be in charge of your own career

progression by boosting the skills that you need.

We can offer a three or five day option, depending on the number of workshops you would like to study. Each package includes two mandatory workshops, with the three day package including one optional workshop and the five day package including three optional workshops.

How does it work? Follow the step-by-step guide below:

Choose a training package (see page eight onwards)

Choose either the three day or five day option

Three Day Package Two mandatory workshops

Five Day Package Two mandatory workshops

Choose one optional workshop

Choose three optional workshops

Choose your dates for each workshop using the tables on page two

Call 01752 305026 or e-mail employers@cityplym.ac.uk to make your booking.

01752 305026

employers@cityplym.ac.uk

www.cityplym.ac.uk/employers

6

To book your place please call 01752 305026 or e-mail employers@cityplym.ac.uk.

1 7

“A very useful course and well delivered.”

Tr a i ni ng Ta i l ore d t o Me e t B us i ne s s Ne eds

Source: 2013/14 Workshop Feedback

Admin Expert Do you work in an office? Are you an administrator? Does your job role include administration? Then this is the course for you! The Admin Expert package will allow you to develop key administrative skills that will benefit anyone whose job role includes administration.

You will have the opportunity to develop your IT skills through Microsoft Word and Excel as well as enhance your communication skills and develop project management abilities. It is easy to book – follow our step-by-step guide on page six.

Mandatory workshops: Effective Communication

Mandatory workshops: Customer Service Effective Communication Optional workshops (choose one or three workshops depending on your training package): Assertiveness & Confidence Management Business Communication Conflict Management Negotiation Skills Project Planning Public Speaking – Introduction to Professional Presentation Skills

Introduction to Management

Excel or Word Basic, Intermediate or Advanced (Course level dependent on existing knowledge) Optional workshops (choose one or three workshops depending on your training package): Assertiveness & Confidence Management Business Communication Coaching & Mentoring Conflict Management Customer Service Effective Communication Excel – all levels Minute Taking Project Planning Public Speaking – Introduction to Professional Presentation Skills Word – all levels

Customer Service Do you work with the public? Are you in a customer facing role? Or do you simply deal with clients and customers on a regular basis? No matter what industry sector you work in, this training package will help you to improve and build on your customer service skills, whether you deal with internal or external customers.

Through this three of five day package you will develop effective communication skills and develop the ability to deal with customers. It is easy to book – follow our step-by-step guide on page six.

Have you just been promoted to a team leading or management role? Do you manage people and / or projects but have not had any management training? Our Introduction to Management package will allow you to develop key managerial skills or formalise existing management skills. This course is suitable for team leaders, newly appointed managers and those seeking to step into management positions in the future. It is easy to book – follow our step-by-step guide on page six Mandatory workshops: Coaching & Mentoring Management Essentials Optional workshops (choose one or three workshops depending on your training package): Assertiveness & Confidence Management Business Communication Conflict Management Customer Service Effective Communication Excel – all levels Project Planning Public Speaking – Intro to Professional Presentation Skills Word – all levels

Three day package: £399 per person Five day package: £499 per person 01752 305026

employers@cityplym.ac.uk

www.cityplym.ac.uk/employers

8

Selling for Success Work in sales? Or support a sales team?

If you need the skills to sell, either a product or service, than this is the course for you. Our three or five day package options will allow you to develop not only direct selling skills but also the associated attributes such as the ability to negotiate and to assert yourself.

Selling techniques have changed over the last few years and have moved away from a transactional approach to a client-centric and relationship management approach. Selling in today’s competitive market place requires strong negotiation skills, effective customer service abilities and assertiveness and this course will help you to develop these skills in order to compete in a sales environment. It is easy to book – follow our step-by-step guide on page six.

Three day package: £399 per person Five day package: £499 per person

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Mandatory workshops: Negotiation Skills Sales Techniques Optional workshops (choose one or three workshops depending on your training package): Assertiveness & Confidence Management Customer Service Effective Communication Project Planning Public Speaking – Intro to Professional Presentation Skills

Tr a i ni ng Ta i l ore d t o Me e t B us i ne s s Ne eds

Bespoke Training Packages Available Upon Request Not found what you are looking for so far? We have a variety of courses and training programmes that can be tailored to suit your business needs and run at a time to suit you – a minimum of eight delegates are needed.

Change Management £PoA Offered either as a one day workshop, or as a bespoke training package, this programme is designed to develop change management skills, enabling change to be implemented in an effective and productive way. The workshop will allow you to develop the skills needed to engage with individual teams or a whole organisation, leading to sustainable and positive outcomes.

Delegates will also learn about dealing with difficulties and resistance to change.

Developing Team Performance £PoA Develop your leadership skills and learn from an accomplished naval officer with over 12 years’ experience in leading and managing teams in the Royal Navy.

You will gain the valuable tools and techniques in order to build a cohesive and efficient team that is adaptable, motivated and which can operate in an effective manner. This workshop is designed to give you a combination of practical management techniques and approaches that will enable you to lead, encourage and demand performance from your team.

Effective Goal Setting & Performance Appraisals £PoA This one day workshop will allow you to gain an understanding of the ‘do’s and don’ts’ of performance appraisals, including how to set SMART targets and provide constructive feedback from employees. This workshop will explore the performance management cycle, the performance appraisal process, and allow you to develop the skills necessary to put these into practice.

Reception for the Care Industry £PoA We recognise that working within the health and care industry often includes it’s own, unique challenges and in order for you and your staff to be ready to face these, specialist training is needed. This three day training package can provide you with training needed to deal with conflict, difficult customers and liaise with patients in an appropriate way.

Find out more about any of these packages, or speak to us about a bespoke package you are looking for by calling 01752 305026 or e-mail employers@cityplym.ac.uk.

To book your place please call 01752 305026 or e-mail employers@cityplym.ac.uk.

01752 305026

employers@cityplym.ac.uk

www.cityplym.ac.uk/employers

10

What do previous delegates think of our workshops?

100% overall workshop satisfaction 100% satisfaction for meeting stated objectives 99% satisfaction for relevance to delegate job roles 99% satisfaction for the theory and practical balance of the workshops Source: 2013/14 Management and Business Skills Workshops Overall Feedback

City College Plymouth Kings Road, Plymouth, PL1 5QG T: 01752 305026 E: employers@cityplym.ac.uk W: www.cityplym.ac.uk/employers 1

01752 305026

employers@cityplym.ac.uk

www.cityplym.ac.uk/employers