Work-Based Learning Department

Advice and Guidance

Work-Based Learning Department Picquet Barracks Cumberland Road Plymouth PL1 4HX

01752 856827 wbld@cityplym.ac.uk

txt 07793326598

Advice and Guidance

Work-Based Learning Department programmes Apprenticeships Apprentices are employed, so they earn a salary but can carry on learning the skills and training needed to progress in their job. Our Apprenticeships are based around vocational areas and offer a complimentary mix of vocational training and first hand practical skills. You will be able to mirror what you do in College with what you do in your place and vice versa. Plus, you will gain a number of qualifications to add to your CV. You can expect to work between 30-40 hours per week (including time spent in College). WBLD staff will support you throughout your Apprenticeship and visit you in College and in the workplace.

Pre-Employment programmes Jumpstart Programme Jumpstart aims to support young people in their final year/years of compulsory education by offering an alternative to mainstream education

NEET Engagement Programme (NEP) NEP is a new programme targeting those who are not in education, employment or training. It enables young people to progress onto Work-Based Learning programmes, employment, or employment with training

Personalised Learning Programme (PLP) This programme aims to help those who are not ready or able to directly enter an Apprenticeship programme, further education or employment. The programme includes personal and social development, vocational training and access to functional skills.

Prince’s Trust Team Programme (PTT) This award winning course will help improve your confidence, problem solving skills and teach you how to work as part of a team whilst, quite probably, having the time of your life.

HEAD OF DEPARTMENT Julie Mclean*

PROGRAMME AREA MANAGER - WBL Sue Reed*

OPERATIONS MANAGER (FLC) Steve Murphy*

FACULTY ADMINISTRATION CO-ORDINATOR Miriam Schofield

LEAD TRAINING OFFICERS Cheryl Powell* Jade Reed*

TRAINING OFFICERS Dave Carlton Colin Chalkley Lisa Charles April Collins Karen Dewdney Chris Hall Danni Jackson Debra Jory Laura Killen* Gemma Lake Jasper Oliver Emma Reed Dave Shurmer Gareth Walton* Charlotte Williams

* Safeguarding Officers

SUPPORT ASSISTANTS Hannah Canning-Gray Ashley Meads

14-18 CO-ORDINATOR Danielle Farnaby

APPRENTICESHIP SUPPORT OFFICER Ruth Skinner

CLERICAL TEAM Kelly Allen Ashley Archer (Finance) Jodie Everson Sue Gripton Sara Goves

INITIAL ASSESSMENT OFFICER Laura Roper

PLACEMENT OFFICERS John Clarke Mike Vickery Sam Jackman

REVIEWING OFFICERS Dionne Davey Bill Davison Andrew Evans Bridie Isaacs Cathy Newell Sandie Reed Cathy Stringer Sophie Weeks Emily Widdup

Julie Mclean

Management Team The Head of the Work-Based Learning Department is Julie Mclean who is responsible for overseeing the management of all the programmes we run.

E: JMclean@cityplym.ac.uk M: 07767836692

Sue Reed

Sue Reed is the The Programme Area Manager for WBLD with responsibility for pre-employment programmes and Apprenticeships.

E: SReed1@cityplym.ac.uk M: 07816449839 Steve Murphy is responsible for all Pre-Employment programmes; PLP, Prince’s Trust Team, NEP, Jumpstart and Schools provision.

Steve Murphy

E: SMurphy@cityplym.ac.uk M: 07793326598 Jade and Cheryl are the 2 Lead Training Officers for all our PreEmployment programmes.

E: JReed@cityplym.ac.uk M: 0796777266

Jade Reed

E: Cpowell@cityplym.ac.uk M: 07967772651 If you have any questions or queries regarding your course the management team will be more than happy to help you.

Cheryl Powell

Do you want some impartial advice about your apprenticeship?

Do you want to speak to someone totally impartial about your apprenticeship?

What timescale should I expect if I use this service to get a response back?

Let me introduce you to our apprentice ambassadors ...

On receipt of your email we will endeavour to match you with the right ambassador on the date of receiving (working days only) and ambassadors have two days in which to respond or refer back. We would hope that you should get a response within four working days if not sooner but if there are any delays we will be in touch advising you that we are trying to get an answer for you as quickly as we can

An ambassador is someone who has been where you are now. They have either completed or almost completed an apprenticeship and have agreed to be contacted via email to answer any questions you may have which you may not be comfortable asking your employer, College tutor or reviewing officer. They are volunteers and do not get any financial reward for this but believe in the programme and wish to support others undertaking it.

How do you make contact?

It’s simple - you can email your question to the following address wbld@cityplym.ac.uk and we will match the e-mail to the most appropriate ambassador to help you with your request. The ambassador will respond via the WBLD email address and this will be forwarded back to you.

You can keep your identity as secret as you like and you do not have to give your name or any personal details as everything will be via email within the WBLD.

What sort of questions can I ask?

All questions should be around your apprenticeship/ employment and you cannot ask questions of a personal nature. You may wish to know how someone got over an evidence/assessment problem, or how many hours you should work for example. All ambassadors have agreed to answer any question they feel comfortable with and will only answer using their own experience. They will not give you answers to work you need to do or in fact do any work for you but will support you in finding the answers for yourself, perhaps directing your to a good research website or advising you to purchase a book that will help.

How do I become an ambassador?

If you would like to become an ambassador just send an email to WBLD using the address above and a member of staff will be in touch with you to go through the details

Welfare and Support When WBLD staff are not able to resolve personal issues that may be a barrier to learning, they may consider, with your consent arranging support from outside agencies for issues such as: Drug and Alcohol Problems…

Housing Issues…

Family Planning / Pregnancy…

Troubles at home…

Work-Based Learning staff have excellent links with agencies that can help with these and other problems.

Sustainability Karen Dewdney is the sustainability representative for the department. Please see Karen if you have any queries.

At City College Plymouth we are committed to sustainability. I represent the Work-based Learning Department at monthly Sustainability Working Group meetings, where we share good practice and explore and monitor new ideas for promoting cross-College sustainability. Learner representatives attend our termly departmental sustainability focus group meetings, where their input is valued and ideas are implemented where possible. Members of the 923 Club, which meets every Tuesday, are currently spearheading sustainability within the Learning Warehouse, looking at the practicalities of improving our paper recycling system.

Teaching and learning The Work-Based Learning Department holds regular Teaching and Learning focus groups which aims to improve the quality of our delivery and your learning experience on all our programmes. The Operations Manager, Steve Murphy, chairs these meetings and learner representatives are invited to have a direct impact on their programmes. Please speak to your Training/Reviewing Officer if you would like to take part in these forums or add something to the agenda. This is another opportunity for you to have your say.

Equality and diversity We believe that everyone should have an equal opportunity to develop their potential. We will not discriminate against anyone on the grounds of disability, learning difficulty, race, sexual orientation, health, religion, belief, pregnancy or being a parent, gender re-assignment, age or whether you are not married or in a civil partnership. We will also make sure that any disabilities or learning difficulties are supported effectively and professionally so that they do not prevent you from achieving your potential.

You can expect to be treated with respect at all times. Your views and wishes will be listened to and consideration given to them wherever possible. You can expect to have the reasons explained to you if it is not possible to act on your views and wishes and, where possible, a solution will be negotiated with you.

If you declaring a learning difficulty or disability at initial assessment, additional support will be available.

You can speak to Miriam Schofield who is our Equality and Diversity representative.

Miriam Schofield If you think you are being discriminated against or treated unfairly, please speak to: Your Training or Reviewing Officer A College Mediator (you can find the photos and telephone numbers of mediators on notices throughout the College and on the intranet).

Learner Services (in the main corridor at Kings Road, by the library at Goschen Centre).

Your concerns will be treated in confidence.

Safeguarding The department has a team of Safeguarding Officers who are here to help, advise and support learners who are experiencing difficulty in their lives. This could be drink or drug problem, home life, bullying or generally just not having a good time of it. Most of the time this information is confidential but if we do need to share the information you will always be made aware. The main job of our Safeguarding Officers is to help you if ever you feel you need it.

Here are the names of the Safeguarding Officers for WBLD and their specialist areas

Laura Killen Child Protection

Gareth Walton Housing

Cheryl Powell Jade Reed ďżź Parenting and Drugs and Alcohol

Julie Mclean

Steve Murphy Bullying/Harassment

Sue Reed

Contact any of the Safeguarding Officers on 01752 856827

There are posters around the College that provide the contact details of the team. The Safeguarding Officers are also the anti-bullying team in the College and will help and advise you if you have any concerns about bullying or harassment.

First Aiders

Steve Murphy

Danni Jackson

Cheryl Powell

Jade Reed

Gemma Lake

Charlotte Williams

Samantha Jackman

Jasper Oliver

Dave Shurmer

Debra Jory

Laura Killen

April Collins

Chris Hall

Learners’ Voice Meetings Learner Feedback Every month, Training Officers and Learners meet to discuss the good points and bad points about the WBLD programmes. These are called ‘Learners Voice Meetings’. Anything can be discussed, including: Work Placements…

Policies and Procedures…

Work and Training…

Trips and Activities…

Disability Forum...

Equality & Diversity Forum...

Learner Focus Groups...

Every student matters forum

The notes taken at Learners’ Voice meetings are read by the management of WBLD and are taken into account when reviewing the way our programmes are delivered. Learners’ Voice sessions identify improvements that can and do make a difference.

Learners’ Voice is about listening to learners’ opinions and concerns and involving learners in planning.

If you feel you would like to discuss your programme or have any suggestions on how you would like to improve your programme feel free to have a chat with Charlotte Williams who is the Learners’ Voice representative.

Charlotte Williams

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ice o v r arne

Health and Well-being April Collins is in charge of Health and Well-being to ensure that learners feel safe, healthy, happy and encouraged whilst attending College. Please feel free to have a chat with April Collins if you have any queries or concerns about your Health or Well-being.

Helpful numbers HOUSING Name

Organisation

Contact Details

Email Address

Duty Officer

Plymouth Foyer

256880

inbox@foyer.net

Justin Flynn- Samuels

The Ship

306290

Address: George House 22A George Place Stonehouse Plymouth PL1 3NY,

Contacts Centre

Ballard House- Midland House ( Social Services)

308600/ 305496

enquiries@plymouth.gov.uk

Wendy Chapman

Shekinah Mission

203480

reception@shekinahmission.co.uk

Clive Edmonds

Trevi House(housing for women with Drug or alcohol problems)

255758

clive@trevihouse.org

Sharron Newberry

PATH (Harwell Centre)

255889

sharron.newberry@plymouthpath. org

Shirley Johns (Administrator)

PATH Services( Midland 305955 House Deposit Guarantee)

shirley.johns@plymouthpath.org

Colebrook Housing

205210

enquiries@colebrookhousing.co.uk

Shelterline (Helpline)

0808 8004444

info@shelter.org.uk.

DRUG AND ALCOHOL SUPPORT Name

Organisation

Contact Details

Email Address

Shirley Sinclair

Harbour Centre (young people)

434484/ 434295

young.people@nhs.net

Clive Edmonds

Trevi House(Rehab for women with Drug or alcohol problems)

255758

office@trevihouse.org

Lesley Pickles

Broadreach

790000

enquiry@broadreach-house.org.uk

Ocean Quay

566216

Mark Bignell (Chief Executive)

Hamoaze House

566100

office@hamoaze.org.co.uk

Helpline

Alcoholics Anonymous

791111

Website: www.alcoholicsanonymous.org.uk or the email address: help@alcoholicsanonymous.org.uk

Helpdesk

Ask Frank

08007 76600

Text: 82111

MENTAL HEALTH SERVICES Advise desk

CAMHS (children and 272320 /435080 adolescents mental health service)

adviceandassessment@plymouth. gov.uk

Jo Campbell or Frank Sandford

Avon House (Mount Gould)

314717

Lorna Rose (Manager)

Icebreak (Zone)

206626

www.thezoneplymouth.co.uk

Terry Lawrence

Eating Disorder Support ( Trinity House)

228027

edsplym@btinternet.com

Mental Health Emergency

01752 434988

Obsessive Compulsive Disorder (OCD)

01752 254004

Gateway to Mental Health Advice

0845 1558065

info@plymouthmind.org.uk

SEXUAL HEALTH ADVICE AND COUNSELLING SERVICES Name

Organisation

Contact Details

Email Address

Eddystone Trust (Sexual Health support especially HIV)

01752 257077

info@eddystone.org.uk

Emma Marriot

The Zone

01752 206626

enquiries@thezoneplymouth.co.uk

Nicole Pethybridge (Manager of Learner Services)

City College Plymouth(Counselling Service)

01752 305806

learnerservices@cityplym.ac.uk

Health Advisor

GUM Clinic

08451 558189/ 431124

No email but phone the health advisor directly on 763924

24 hr National Domestic Violence Helpline

00808 2000547

Age UK

0800 1696565

Crossline Counselling

01752 664243

Plymouth MIND Hearing Voices Group

01752 254004

Crossline Listening Service

01752 666777

Plymouth Police Domestic 01752 284509 Violence Unit The Mankind Initiative (Domestic Abuse Helpline for Male Victims)

01823 334244

National Domestic Violence Helpline

0808 200 0247

NSPCC Child Protection Helpline

0808 8005000

Plymouth Advice and Liaison Services (PALS)

01752 211818

Plymouth Age Concern

01752 665424

Plymouth Family Support Services

01752 225106

-plymouth@tiscali.co.uk

SELF ESTEEM ISSUES Name

Organisation

Contact Details

Email Address

Penny

College Counsellor

305806

pmaddever@cityplym.ac.uk

Reception

The Zone

206626

www.thezoneplymouth.co.uk/getin-touch

Lorna Rose (Manager)

Icebreak

206626

www.thezoneplymouth.co.uk

Samaritans

221666/ 08457 909090

Harmless

root@harmless.org.uk

Mind

229962

info@plymouthmind.org.uk

Self Harming Support Group

01752 254004

Name

Organisation

Contact Details

Helpdesk

EMA Helpline

08001 218989

Customer Service

Jobcentre Plus (New Claims)

08000 556688

www.direct.gov.uk to apply online

Customer Service

Jobcentre Plus (Crisis Loan/ Social Fund)

08000 327952

www.direct.gov.uk to apply online

Job Centre Plus (16-18)

0800 055 6688

21 -

City College Plymouth (Finance)

305804

www.ema.direct.gov.uk

Reception

Citizens Advice

08448 269717

advice@plymouthcab.org.uk

Reception

The Zone

206626

www.thezoneplymouth.co.uk/getin-touch

Reception

Careers South West (Connexions)

01752 207700

plymouth@careerssw.org

Money/ Debt Advice Plymouth

01752 208126

FINANCIAL SUPPORT Email Address

HEALTH AND WELLBEING Name

Organisation

Contact Details

Emergency Doctors NHS

08454 647

Emergency Doctors Out Of Hours

08456 710270

Emergency Dentist

08451 558070

Police (general enquiries)

08452 777444

PCSO- Non urgent

08452 777444

Derriford Hospital

08451 558155

Devon and Cornwall Constabulary

08452 777444

Plymouth City Council

01752 668000

The Royal Eye Infirmary

0845 1558094

Police, Fire, Ambulance, Coastguard

999

NHS direct

0845 4647

National Missing Persons Helpline

0500 700700

Breathe Easy Plymouth

01752 220919

Diabetes UK Careline

0845 1202960

Plymouth Health Information Centre

0800 801588

Plymouth Eddystone Group (HIV)

01752 251666

Email Address

general.enquiries@ devonandcornwall.pnn.police.uk

museum@plymouth.gov.uk

info@diabetes.org.uk

OTHER USEFUL NUMBERS Name

Organisation

Contact Details

Email Address

Customer service

Jobcentre Plus ( Enquiries about the Social Fund)

08456 036967

www.direct.gov.uk to apply online

Main Office

Youth Offending Team (YOT)

306999

Reception

Careers South West (Connexions)

207700

plymouth@careerssw.org

Reception

The Zone

206626

www.thezoneplymouth.co.uk/getin-touch Number not recognised

Enquiries Desk

Heart

275641

news.devon@heart.co.uk

Children’s Social Services

01752 308600

adviceandassessment@plymouth. gov.uk

Plymouth Guild of Voluntary Service

01752 201766

guild@plymouthguild.org.uk

Kings Road Centre

City College Plymouth

305300

reception@cityplym.ac.uk

Goshen Centre

City College Plymouth

305282

reception@cityplym.ac.uk

Camels Head Centre

City College Plymouth

301544

reception@cityplym.ac.uk

Quick guide to useful numbers‌ Julie Mclean E: JMclean@cityplym.ac.uk M: 07767836692 Sue Reed E: sreed1@cityplym.ac.uk M: 07816449839 Steve Murphy E: SMurphy@cityplym.ac.uk M: 07793326598 Cheryl Powell E: Cpowell@cityplym.ac.uk M: 07967772651 Jade Reed E: JReed@cityplym.ac.uk M: 07967772662

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Work-Based Learning Department Picquet Barracks Cumberland Road Plymouth PL1 4HX

01752 856827 wbld@cityplym.ac.uk

txt 07793326598