ABOUT US

MEET THE TEAM

Our team is made up of staff and volunteers working together to provide you with the very best care possible. Please just ask if there’s anything any of us can do to help.

WHO’S WHO?

In-patient Unit Manager - responsible for all the care we provide in both Pentland and Cedar wards. Charge Nurse – responsible for the smooth running of the wards. Staff Nurse – responsible for overall care and the administration of medication on the wards. Auxiliary Nurses – provide practical care and support, making sure you have what you need. Occupational Therapy - make sure your home or the place you are staying is safe and secure. They are also key when you ’ re discharged into a different environment. Physiotherapy - help to keep you as active as possible, making sure you can be active safely and with the right support. They also help tackle symptoms such as breathlessness and managing falls. Complementary therapy – offer a range of therapies that help with symptom control, and bring relaxation and calm. Wellbeing Service Team – rehabilitative and goal-focused service. Domestic Team – responsible for the overall cleanliness of the whole building.

ABOVE: Our Catering Team have worked in some of Edinburgh’s most prestigious restaurants. Catering and Hospitality Team – responsible for all the food and drink we provide. Stewards – manage the maintenance and security of the grounds and all our equipment. People who are not in uniform might be: clinical nurse specialists, chaplains, managers, social workers, clinical governance and clinical administrators, pharmacists, IT support, fundraising, counsellors, finance, practice development and

LEFT: Specialist counsellors help children cope with bereavement.

BELOW: Arts and crafts are a key part of our complementary therapies programme.

RIGHT: Our Wellbeing Service team organise activities and events to help you reach your goals.

LEFT: The Iona Café hosts regular music events organised by the complementary therapies team.

RIGHT: Our team of nurses work tirelessly to make sure everyone who stays at the hospice is as comfortable as possible.

BELOW RIGHT: Occupational therapists make regular visits to you at home, to make sure you ’re safe and secure.

LEFT: The Therapets team visit the wards regularly.

BELOW: Chaplaincy and spiritual care support is offered to people of all faiths and none, helping to explore big questions and providing a listening ear.

Right: We host regular tea parties as part of our extensive Wellbeing program.

LEFT: Our counselling services provide a safe space during emotional situations.

RIGHT: Complementary Therapies offer a space to relax and feel in control. all provided free of charge.

BELOW RIGHT: We host regular tea parties as part of our extensive Wellbeing program.

BELOW, RIGHT: One of our corporate volunteer teams keeping the Hospice grounds looking immaculate. People give in many ways. Some volunteer their time and expertise and we ’ re proud to have nearly 700 volunteers involved in a wide range of roles. They work in almost every area of our work including chaplaincy, on the wards, in the shops, in governance and development, complementary therapies, in the Iona Café, taking care of our gardens and much more. For every member of staff, there are three volunteers who help make sure we deliver the best possible care and support.

OUR SUPPORTERS

We deliver every aspect of our care outlined in this directory absolutely free of charge to all patients and their families.

We’re an independent charity. Our independence is one of our strengths but it also means we have to raise around 75% of all the money we spend through fundraising and support from our local community and corporate sponsors. We’re incredibly grateful.

Lots of people support us through our charity shops across Edinburgh and the Lothians. All our shops accept donations of goods. Some people choose to leave a gift to St Columba ’ s Hospice Care in their Will. These, like all the gifts we received, are vital to the continued delivery of our services. Other people get involved with us through fundraising. Others donate to us in memory of a loved one, take on sponsorship challenges, organise events, and take part in our events such as our annual art exhibition and Light up a Life appeal. A huge thank you to everyone who supports us. We can only care because they do.

Get in touch

Our hospice is situated in Trinity, in the north of Edinburgh. We’re lucky enough to have wonderful views overlooking the River Forth, and we welcome visitors throughout the week.

GETTING HERE

OUR LOCATION

St Columba ’ s Hospice Care 15 Boswall Road Edinburgh EH5 3RW

ARRIVING BY CAR

If you ’ re coming from the north reach us via A90, A902 or A903 If you ’ re coming from the south take the A1. We are about 15 mins drive from the city centre.

ARRIVING BY BUS

Lothian Buses provide an excellent service. Numbers 8 and 14 go along Granton Road. Numbers 16 and 200 stop in front of our car park on Lower Granton Road. Number 23 stops on Lennox Row, which is a short walk from us. Timetables are available at www.lothianbuses.com

BOSWALL RD

GRANTON R D LOWER GRANTON RD

LENNOX ROW

ZETLAND PL

EAST TRINITY RD

FERRY RD

FAQs

ARE CHILDREN ALLOWED AT THE HOSPICE?

We love to see children and young people enjoying the play areas and family lounges. We have several play areas in the Iona Café and on both wards. We just ask that kids are supervised at all times.

IS THERE A LAUNDRY SERVICE?

We have limited laundry facilities so we ask family and carers to take washing home when possible. If you need any help, just give a shout to a member of our team.

WHAT SHOULD I BRING IF I STAY?

If you ’ re being admitted to one of our in-patient wards, please bring: → Nightwear, and slippers with a non-slip sole → Comfortable shoes and clothes for during the day → Toiletries, especially your favourite body products → All the medication you ’ re currently taking, whether on prescription or not. This is your home from home, so please feel free to take photos, books or other small items with you. Each bed space has a lockable cabinet.

CAN I USE MY MOBILE?

Yes. We just ask that you keep it on silent mode so it doesn ’t disturb anyone else. If you ’d like to make a call and you don ’t have a mobile phone, just let a member of the team know.

IS THERE WIFI?

Yes. There is complimentary wifi throughout the whole building. To use it, select SCH-Guest and enter the password 1234567890. Please shout if you have any issues.

IS THERE PARKING?

Yes. We have disabled parking bays within the grounds, at the main entrance. A larger car park for Blue Badge holders is past the front gate and down the lane. Parking cost £1 for 24hrs – this money contributes to the running of the hospice. If the car park is full, on-street parking is available in the surrounding streets.

IS SMOKING ALLOWED?

We have a designated smoking shelter which is only to be used by in-patients. Otherwise St Columba ’ s Hospice Care is a smoke-free environment for volunteers, staff and visitors. Please do not smoke on the premises.

DO I SIGN IN?

Yes, please. For health and safety reasons we need to know who is on the grounds at all times. You can sign in at reception. Staff will help you if you ’ re a relative staying overnight.

DO YOU HAVE A FIRE ALARM?

Yes. Every Friday at 10.30am there is a fire alarm test. If you hear the alarm at any other time, please leave by your nearest exit and make your way to “Thistle” the blue cow under the Cedar Tree. Don ’t worry, we have carefully designed evacuation procedures for patients.

CAN MY PET VISIT ME?

Pets are very welcome. We believe pets can bring a great deal of comfort to patients. Please check with a nurse before you bring any animals in so we can make arrangement for anyone with allergies. Keep your dog on a lead and other pets in their carriers when moving about the building.

WHAT HAPPENS AT MEAL TIMES?

Meals will be served to you in your room. We encourage everyone to get out of bed for meal time, if they can manage. The catering team creates a daily menu that meets the needs of those staying with us, with plenty of tempting choices. Eat as much as you wish and enjoy every mouthful.

FAQs

CAN YOU CATER FOR MY SPECIAL DIET?

Absolutely. Our catering team will work with you to meet your requirements. Please let us know about your dietary requirements when you ’ re admitted and we ’ll arrange for one of the catering team to come and meet with you.

CAN MY FAMILY BRING ME FOOD?

Yes – we know that sometimes only homemade will do. We have lots of areas for you to enjoy your food with your family. Let us know when your family have brought you food and we ’ll make sure it is kept fresh and secure.

IS FOOD AND DRINK AVAILABLE OUTSIDE MEALTIMES, AND FOR MY VISITORS?

The Iona Café is open 9am-6pm Monday to Friday and 9am-5pm on Saturday and Sunday. It sells a variety of snacks, homemade soup, sandwiches, sweet treats and drinks. If you are unable to attend the café, a member of our team will be more than happy to help with anything you need in between meals. We also have hospitality rooms on each ward which you ’ re welcome to use. In the local area, Scotmid is a 10 minute walk away and ASDA supermarket is a 10 minute drive.

CAN MY VISITORS STAY OVERNIGHT?

Yes. We can accommodate people staying overnight in your room and we have two designated family bedrooms on each ward. Please ask a member of our team.

IS ENTERTAINMENT AVAILABLE?

Activities and entertainment include film viewings, quiz evenings and other special events. We have a fully equipped art room for people staying on the in-patient unit and for community patients. Each bedroom has a TV and we have DVD players and Bluetooth speakers you can use.

DOES THE CHAPLAINCY TEAM DO FUNERALS?

Our chaplaincy team is always willing to help plan funerals. We can help you plan in advance so your family aren ’t left wondering what you would have wanted. If you have a local faith community, we are more than happy to connect with them or with the local Church of Scotland minister or Roman Catholic priest. Most civil and humanist celebrants will come to see you at the hospice, if you like. We can provide some information to help you find the right person. If someone has died without plans in place, the funeral director will help find the right person for your loved one ’ s service.

CAN STAFF ACCEPT GIFTS?

We appreciate the time you spend here can feel very special and we definitely know just how amazing our staff and volunteers are but members of our team cannot accept gifts. Instead, we encourage you to consider making a donation to St Columba ’ s Hospice Care so we can provide our service to others. You can find out more information about donating at stcolumbashospice.org.uk or speak to a member of staff.

COMMENTS, COMPLAINTS & COMPLIMENTS

We’re committed to high-quality, person-centred care. Our aim is to meet the needs and wishes of everyone receiving care from any of our services. Involving families, the public and volunteers is an important part of continuing to improve the quality of services we provide. Our side-by-side strategy sets out our key aims, our focus on people and how we plan to achieve excellence. You can find the strategy on our website.

GET IN TOUCH

We really want to know what you think about us and our services, and we take what you say very seriously. Your comments and suggestions will be treated in confidence, anonymised and responded to in our monthly publication ‘You said we did’ . Get in touch: → By speaking to a member of staff → By completing a comment card in reception, on the wards, in the

Iona café or in our day therapies area. → Through our website → By writing to the director of clinical services or the chief executive → By scanning the QR code below:

OUR REGULATORS

If you do not want to speak directly to us then you can contact our regulators:

→ CLINICAL COMPLAINTS

Healthcare Improvement Scotland Gyle Square 1 South Gyle Crescent Edinburgh EH12 9EB

T 0131 623 4300 E hcis.clinicregulation@nhs.net See our inspection results at healthcareimprovementscotland.org.uk

→ NON-CLINICAL COMPLAINTS

Office of the Scottish Charity Regulator (OSCR) 2nd Floor Quadrant House 9 Riverside Drive Dundee DD1 4NY

T 01382 220446 W oscr.org.uk

→ HOSPICE AT HOME COMPLAINTS

Care Inspectorate T 0345 600 9527 E concerns@careinspectorate.gov.scot W careinspectorate.com/index.php/ complaints

Keep in touch with us online for our latest news: stcolumbashospice.org.uk

facebook.com/stcolumbas @StColumbas @st.columbas.hospice

→ St Columba’s Hospice Care 15 Boswall Road

Edinburgh

EH5 3RW

T: 0131 551 1381 E: info@stcolumbashospice.org.uk

— Copyright © St Columba’s Hospice Care. All rights reserved. Registered in Scotland N° 48700. Charity N° SC003634