Annual Report 2019

STIRLING COUNCIL

Annual Report

2018-19

stirling.gov.uk

Stirling Council Annual Report 2018/19

Introduction Welcome to Stirling Council’s Annual Report.

This document is designed to provide readers with an insight into Stirling Council’s performance against its strategic aims and priorities between April 2018 and March 2019.

Our Annual Reports tell the story of our work across the previous financial year, shining a light on our achievements and recognising the successes of our services.

They also provide us with an opportunity to be transparent and accountable to the public we serve, by showcasing our efforts to meet our strategic goals.

This year’s Annual Report has taken on a new format, with data presented in relation to the six Key Priorities of the Council.

A Quality Education and Social Care

Look after all citizens, from early years to adulthood, by providing quality education and social care services, to allow everybody to lead their lives to their full potential

B

Poverty

Target all forms of poverty across our communities and mitigate the impact of austerity and welfare cuts on those hit the hardest

C

Affordable Housing & Social Housing

Create more affordable housing and social housing in all of our communities. Lead by example as an organisation in setting exceptional standards in building practice, environmental practice, employer practice, tenant relations and homelessness prevention

D Inclusive Economic Growth & City Region Deal

Deliver inclusive economic growth and promote prosperity. We will deliver a City Region Deal and pursue policies and solutions that encourage high quality, high paying jobs into all of Stirling’s communities

E

Environment & Infrastructure Improvements

Create and implement environment and infrastructure improvements. Deliver new ownership and delivery methods in energy generation, public transport and internet access, ensuring profits and services work to community, not commercial priorities

F

Tourism

Commit and coordinate our resources to ensuring Stirling becomes a must visit destination; with heritage, culture, environment and economic strategies working hand in hand to encourage tourists to stay for a minimum of three days and two nights

These Priorities are at the core of everything we do. They guide our strategies and form the backbone of our Five Year Plan and our Local Outcome Improvement Plan.

Over the past year it has become clear there is a gap in public understanding of these Priorities and it is our aim in this report to bridge this gap by presenting information that not only shows how well we are performing, but explains the rationale behind our work.

Each section of this report will show how the Council’s performance relates to a particular Priority, and will provide readers with data that will measure how well we are achieving our overarching aim of making Stirling “a place where everyone can thrive.”

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Key Priorities

Finance and Economy

OVERARCHING VISION: STIRLING A PLACE WHERE EVERYONE CAN THRIVE

PROSPEROUS

HEALTHY

ACHIEVING

RESILIENT

CPP STRATEGIC OUTCOMES

Look after all citizens, from early years to adulthood, by providing quality education and social care services, to allow everybody to lead their lives to their full potential Priority A

Target all forms of poverty across our communities and mitigate the impact of austerity and welfare cuts on those hit the hardest Priority B

Create more affordable housing and social housing in all of our communities. Lead by example as an organisation in setting exceptional standards in building practice, environmental practice, employer practice, tenant relations and homelessness prevention Priority C

Deliver inclusive economic growth and promote prosperity. We will deliver a City Region Deal and pursue policies and solutions that encourage high quality, high paying jobs into all of Stirling’s communities Priority D

Create and implement environment and infrastructure improvements.

Deliver new ownership and delivery methods in energy generation, public transport and internet access, ensuring profits and services work to community, not commercial priorities

Commit and coordinate our resources to ensuring Stirling becomes a must visit destination; with heritage, culture, environment and economic strategies working hand in hand to encourage tourists to stay for a minimum of three days and two nights

Priority E

Priority F

COUNCIL PRIORITIES (in support of PHAR) BE COMMUNITY-LED, BE ONE COUNCIL: ONE TEAM, BE A LEARNING COUNCIL, BE RISK-AWARE: NOT RISK-AVERSE, BE OPEN & RESPONSIVE

Stirling Council Annual Report 2018/19

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Business Plan Indicators

Finance and Economy

In addition to the information relating to our Key Priorities, this year’s Annual Report also outlines our performance in relation to our Five-Year Business Plan.

This plan operates on an annual basis, allowing the Council to plan short-term strategic goals yet still provide enough flexibility to prepare Stirling for the future.

Central to the Business Plan is the alignment of the goals of our communities and the Council’s priorities.

In this report, you can see how well we have performed in our efforts to reach these goals. The information is displayed alongside its corresponding Council Priority, and you can read more about our community planning on page 50.

Stirling Council Annual Report 2018/19

Vision To be bold, ambitious and community-led, delivering quality services with customer focus, tailored to the different needs of our communities.

As a Council, our strategic vision is for Stirling to be “somewhere everyone can thrive,” based on delivering services centred on our citizens and communities.

We have a bold and detailed plan, guided by inclusive growth principles, to reposition the area as an economic and cultural powerhouse with strong international reach.

We are ready to do this, with the backing of our local communities, elected representatives, City Commissioners and Community Planning Partners.

Our collaborative and evidence-based approach has identified a need to deliver organisational transformation, and continue to invest and deliver for our communities through our City Region Deal and our localities programmes.

Service Delivery Stirling’s unique socio-economic landscape means our services have to be flexible, adaptable and responsive to the specific needs of our varying communities.

Stirling Council will face significant changes and challenges over the next five years that will impact on the way we operate. These changes are being driven by policy, legislative and demographic factors.

We must also be responsive to the financial challenges ahead, which include the requirement to save at least £34m over the next five years while continuing to deliver our day to day services.

The Council will continue to respond to this increasingly challenging economic environment by seeking innovative and effective ways of delivering high-value services in partnership with our residents and communities.

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A message from the

Council Leader

Finance and Economy

SCOT T FARMER The 2018/19 financial year was a challenging but ultimately successful one for Stirling Council.

In the face of increasing financial pressures, we still recorded major, strategic achievements and I’m pleased to see our Annual Report take stock of these in the context of our Key Priorities.

The priorities laid out in this document guide the strategy which we, the 23 Elected Members, are responsible for shaping.

We are building solid foundations, improving service delivery for all and protecting our most vulnerable while tackling the unique challenges we face in Stirling at a local level, and continued austerity at a national level, head-on.

One of the biggest challenges of the year ultimately resulted in one of our biggest successes, as Elected Members worked to settle a £4million gap in our finances. We achieved that together with the help of our residents and staff through the Big Conversation, and it is this type of engagement that will secure further success in the future.

Prior to this, our Council Committees helped set the agenda to deliver transformational initiatives across our communities, which have been paramount to achieving some of the success you see in this report.

We have also implemented an increase to the Living Wage above national rates, brought hyper-fast broadband to our city and rural community, developed our Locality Action Plans and continued the integration of our social care work with Clackmannanshire Council and NHS Forth Valley through the Health and Social Care Partnership.

Engagement is also now at the heart of everything we do, and this extends beyond the annual budget-setting processes. Your Stirling: You Decide gave our communities the chance to tell us what they wanted changed or improved in their area’s infrastructure or environment and we are now delivering that.

We can also look to our specific and tailored interventions in our rural settings to bring high-speed internet access to those who need it most, or our efforts to bridge the poverty gap for our young people through holiday clubs and free access to sanitary products, as further examples of a council that listens and responds.

Working this way can take time but it is the only way to get it right for Stirling, and I’m confident we will continue do that in the years ahead.

Stirling Council Annual Report 2018/19

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Cityfibre delivery

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A message from the

Chief Executive CAROL BEAT TIE Stirling Council aims to make this local authority area one where everyone can thrive.

Our key priorities* are designed to help us achieve that ambition and our teams have worked tirelessly towards that goal over the past year.

This year’s Annual Report focuses strongly on those priorities, and sets out our performance as a Council against what we have committed to do.

We have taken this approach to improve transparency for our residents and partners, and to set out clearly how and why we deliver our services.

Our recent Best Value Audit Report (2018) from Audit Scotland highlighted this was important because, while our services are performing well and often above Scottish average levels, there is still a gap in the public’s understanding of why we do what we do.

For example, over the past year we have increased the percentage of young people leaving our schools for positive destinations, but what is the significance of that, and why are we focusing on it?

The answer, is that Key Priority A for the Council is: “To look after all of our citizens, from early years through to adulthood, by providing quality education and social care services, to allow everybody to lead their lives to their full potential.”

It is this type of reasoned analysis that underpins this year’s report. Our Key Priorities are explained in full and referenced throughout the entire document.

This will go some way to bridging that gap in understanding by showing not only performance levels, but the overall target our work is trying to deliver across Priorities A – F. As we strive to maintain the positive service delivery outlined in this report, we pledge to work together with our communities and will continue to listen to their concerns and priorities.

For now, however, I want to offer my praise, backing and personal thanks to our Elected Members, residents and staff for the part they have played in producing the positive outcomes detailed in this report which cover my first six months as Chief Executive of Stirling Council.

Carol Beattie Chief Executive

*Please refer to page 2 for a full description of all Key Priorities

Stirling Council Annual Report 2018/19

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Key Performance Indicators

This report presents performance information used to monitor progress made by the Council in relation to its Key Priorities and other performance targets during the financial year 2018 - 19 (April 2018 - March 2019).

Performance information is presented under the following themes:

1. Priority A - Quality Education and Social Care 2. Priority B - Poverty 3. Priority C - Affordable Housing and Social Housing 4. Priority D - Inclusive Economic Growth and City Region Deal 5. Priority E - Environment and Infrastructure Improvement 6. Priority F - Tourism 7. Supporting Our Priorities This report represents a small sample of the extensive information on Stirling Council’s performance that is available on the Stirling Council website.

On the website you will find additional performance indicators, an overview of our performance management framework, background information on the performance indicators used and further information on how our performance compares with other local authorities. The performance pages can be accessed on the Stirling Council website here: www.stirling.gov.uk/performance-overview The Local Government Benchmarking Framework also provides a wide range of information about how all Scottish councils, including Stirling Council, perform in delivering better services to local communities. The framework enables comparisons of performance and can be accessed here: http://www.improvementservice.org.uk/ benchmarking/ If you have any comments, suggestions and questions on Stirling Council’s performance and how we report, please email: StirlingPerforms@stirling.gov.uk, or you can phone the Portfolio Management and Data Office on 01786 233019.

Important words, phrases and symbols Target The Target is the level of performance we are aiming to reach.

Green Tick - Performance is on or above target Amber Triangle - Performance is below target

Red Threshold

but is not below the red threshold

If performance falls below the Red Threshold it would it indicate underperformance on this indicator

Red Hexagon - Performance is below the red

Performance is improving Performance is getting worse

threshold

Graph - This indicator is for information only and does not have a target set.

Stirling Council Annual Report 2018/19

Priority A: Quality Education and Social Care

Look after all citizens, from early years to adulthood, by providing quality education and social care services, to allow everybody to lead their lives to their full potential.

Bellfield Centre Opening Oct/Nov 2018 A young trainee site manager had the honour of handing over the keys for the new Bellfield Centre which opened in December 2018.

The new Centre will provide short-term care, assessment or rehabilitation for older people who require additional support following an illness or operation.

Stirling nursery recognised for food innovation by national regulator A Stirling nursery’s innovative work to encourage children to eat well has been handpicked by the national regulator as a shining example.

“This is fantastic recognition for all the staff and the excellent work they have done in this area to give children the best start in life.�

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Priority A: Quality Education and Social Care

Initial positive leaver destination Stirling (approx. 3 months after leaving school) 100% Years

90

Target

80

Current Value

94.4%

Last Updated

2017/18

Current Target

94.3%

Red Threshold

91.5%

91.4%

93.3%

93.8%

94.4%

70

Status

60

Long Term Trend

50% 2013/14

2014/15

2015/16

2016/17

2017/18

The positive destination figure continues to increase and is at its highest over the last five years.

This improving trend can be attributed to increased intervention and enhanced monitoring and tracking of those young people at risk of not securing a positive destination.

Annual PI will not be available for 2018/19 until February 2020.

Follow-up positive leaver destination (Annual-June) (approx. 9 months after leaving school) 100% Years

90

Target

80

Current Value

94.7%

Last Updated

2017/18

Current Target

94%

Red Threshold

90.1%

91.6%

92.8%

93.9%

94.7%

70

Status

60

Long Term Trend

50% 2013/14

2014/15

2015/16

2016/17

2017/18

Stirling Council follow-up destinations at 94.7% is now at its highest level and above the national average for the third year in a row. This reflects our continued focus on ensuring all young people are able to access a positive destination when they leave school. The service also continues to improve and embed their partnership working with Skills Development Scotland. This is the number of young people who do not enter a positive destination post-school.

Stirling Council Annual Report 2018/19

% Looked after children leavers attaining literacy & numeracy Scottish Credit and Qualifications Framework level 4 or better (Annual - February) % 40

20

60

80 75%

2017/18

Target Red Threshold

55%

2016/17

45.5%%

2015/16 2014/15

61.9%

2013/14

Year

Current Value

75%

Last Updated

2017/18

Current Target

54%

Status

38.9%

Long Term Trend

In Stirling the 2017/18 figure was 75% and for comparison the national average was 55%.

% Looked after children leavers attaining literacy & numeracy SCQF Level 5 or better (Annual - February) % 10

20

2017/18

30 20.8%

18.2%%

2015/16 2014/15

19% 16.7%

Year Target

35%

2016/17

2013/14

40

Red Threshold Current Value

20.8%

Last Updated

2017/18

Current Target

20%

Status Long Term Trend

In Stirling the 2017/18 figure was 20.8% and for comparison the national average was 20.8%.

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Priority A: Quality Education and Social Care

Total number of looked after children at home No. 20

40

60

1st Quarter 2018/19

77

2nd Quarter 2018/19

77

3rd Quarter 2018/19 4th Quarter 2018/19

100

80

Quarter Year Target Red Threshold

102 93

Current Value

93

Last Updated

2018/19

Current Target

90

Status Long Term Trend

It is a key goal of the Children & Families Service to shift the balance away from residential placements to family-based care within a young person’s own community. This performance indicator measures the total number of looked after children at home.

A wide range of improvement activities have been undertaken to achieve this strategic goal.

Examples of improvements include opening additional supported housing for care leavers, employing enhanced foster carers for young people with more complex needs, additional intensive support for young people and their families, and additional therapeutic resources.

The ultimate goal is to reduce the number of young people who need to be involved in the statutory care system. Throughout, there has been a steady and sustained reduction in the number of young people who are in residential placements with this reducing from 28 to 17 over the course of the year. There has also been a reduction in young people in foster placements from 55 to 46. The number who are cared for in a kinship care setting has remained broadly stable throughout the year and those who are looked after at home has increased marginally from 86 to 93. Overall, the total number of young people in the statutory care system has reduced from 229 to 217.

This demonstrates improvements are being made to reduce care and the number of young people in the statutory care system. The improvements have been made with the needs of young people at the core of decision making and we are confident that young people’s needs are being met dependent on their individual circumstances.

Stirling Council Annual Report 2018/19

Total number of looked after children in kinship care No. 20

60

40

1st Quarter 2018/19

80 62

3rd Quarter 2018/19

60

4th Quarter 2018/19

Target Red Threshold

66

2nd Quarter 2018/19

Quarter Year

Current Value

61

Last Updated

2018/19

Current Target

60

Status

61

Long Term Trend

Total number of looked after children in foster care No. 20

40

60

80

59

1st Quarter 2018/19 2nd Quarter 2018/19

50

4th Quarter 2018/19

Target Red Threshold

61

3rd Quarter 2018/19

Quarter Year

Current Value

46

Last Updated

2018/19

Current Target

52

Status

46

Long Term Trend

Total number of looked after children in residential care Quarter Year

No. 20 27

1st Quarter 2018/19 2nd Quarter 2018/19 3rd Quarter 2018/19 4th Quarter 2018/19

40

21 17 17

60

80

Target Red Threshold Current Value

17

Last Updated

2018/19

Current Target

28

Status Long Term Trend

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16

Priority A: Quality Education and Social Care Finance and Economy Finance and Economy

Percentage of funded early years provision which is graded good/better 100%

100%

100% 97.8%

97.9%

95.8%

Years

93.5%

90

Current Value

100%

Last Updated

2017/18

Status Long Term Trend

80% 2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

In 2017/18 the percentage of funded early years provision in Stirling which is graded good or better is 100% which is above the national average of 91.03%. Stirling Council is ranked joint top local authority in Scotland for this measure.

The graph shows how Stirling Council’s performance compares with other local authorities in Scotland. The blue bars show Stirling’s performance each year.

Percentage of school leavers achieving level 4 literacy and numeracy

89.1 90.4

2018

94.5

2017

89.2 90.3 93.2

2016

88.1 90.0 92.6

2015

2014

85.8 87.8 84.1

77.7

81.2 83.8

0 10 20 30 40 50 60 70 80 90 100 Percentage Scotland

Percentage Virtual Comparator

Percentage Stirling

Stirling Council Annual Report 2018/19

Percentage of school leavers achieving level 5 literacy and numeracy 67.1

2018

66.5

2017

64.2

2016

72.8

78.1

71.0 72.6 71.3 70.4

58.6

2015

65.0 62.9

55.3

2014

61.0 59.5

0 10 20 30 40 50 60 70 80 90 100

Percentage Scotland

Percentage Virtual Comparator

Percentage Stirling

Average total tariff points of leavers 2013/14 to 2017/18 Lowest attaining 20%

2012/13

2013/14

2014/15

2015/16

2016/17

Stirling

192

210

221

203

223

Virtual comparator

193

207

218

197

198

Scotland

163

168

170

172

164

Stirling

938

944

964

969

1034

Virtual comparator

930

984

988

950

1015

Scotland

795

823

838

843

857

Stirling

1913

1930

1910

1921

2023

Virtual comparator

1879

1929

1899

1897

1939

Scotland

1810

1834

1823

1831

1849

Middle attaining 60%

Highest attaining 20%

In 2017/18 Stirling Council gathered information on Attainment of Curriculum for Excellence levels (ACEL) analysed by SIMD. This data indicates the attainment of children living in the 20% most deprived areas is still below those in the least deprived areas.

The majority of awards attained by learners in Scotland are known as SQA National Courses. When a young person completes a course they are awarded a grade. These grades are A, B, C, D or a No Award.

Each grade is allocated a set number of ‘tariff points’. These are then added together to give a young person a total number of tariff points.

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Priority A: Quality Education and Social Care Finance and Economy Finance and Economy

Tariff points of leavers by SIMD decile, 2017/18 1600 1400 1200 1000 800 600 400 200 0

Most Deprived

Least Deprived SCOTTISH INDEX OF MULTIPLE DEPRIVATION DECILE

Stirling trend

Virtual trend

Stirling

Virtual Comparator

Stirling Council Annual Report 2018/19

Performance Indicator

2012 SIMD

2016 SIMD

The number of data zones in Stirling Council area that are in Scotland’s 10% most deprived.

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6

Desired Trend

Actual Trend

Note The number of data zones in the Stirling Council area that are in Scotland’s 10% most deprived remains at 6. The 2016 SIMD is the latest available data. The next SIMD is scheduled to be published end of 2019.

(SIMD – Scottish Index of Multiple Deprivation)

WE EDUCATE

The number of CARE EXPERIENCED CHILDREN AND YOUNG PEOPLE is below the national average; more of Stirling’s young people now live and access education in Stirling than previously.

94% of Stirling’s young

people go into EDUCATION, TRAINING OR WORK, slightly higher than nationally

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Priority B: Poverty

Target all forms of poverty across our communities and mitigate the impact of austerity and welfare cuts on those hit the hardest.

‘Direct Funerals’ pilot launched to help families with financial costs Stirling Council is piloting a pioneering new service which will ease the financial difficulties experienced by some families after the loss of a loved one.

Council staff have taken on extra responsibilities to ensure residents can have a dignified sendoff for their loved ones without having to pay fees to Funeral Directors.

Stirling schools to offer free sanitary products Schools in Stirling will provide free sanitary products to all girls from October 2018.

Backed by funding from the Council and Scottish Government, the move will mean every pupil will have access to free sanitary products when they need them.

Stirling Council Annual Report 2018/19

Attendances at Active Stirling indoor sport and leisure facilities (per 1,000 population)

12,000 10,000 Years

8000

Target Red Threshold

6000 4000

10219

11218

12289

12850

Current Value

10871

Last Updated

2018/19

Current Target

10871

12850

Status

2000

Long Term Trend

0 2014/15

2015/16

2016/17

2017/18

2018/19

This indicator monitors the number of attendances at indoor sport, leisure and swimming facilities within the Stirling Council area in relation to Active Stirling programmes and activities. The number is expressed per 1,000 of the population.

Pool Closure from November 2018 impacted heavily on attendance of other activities with a subsequent drop in membership numbers.

Number of visits to libraries expressed per 1,000 population 10,000 Years

8000

Target Red Threshold

6000

Current Value Last Updated

4000

7733

7640

7730

7777

8539

2000

Current Target Status Long Term Trend

0 2014/15

2015/16

2016/17

2017/18

2018/19

This indicator measures the number of visits (including ‘virtual visits’ i.e. website transactions) to libraries and is expressed per 1000 population.

The most recent figures show an increase on the previous year, which we believe can be explained by an increased number of visits to the website, greater online use of the Library Management System including renewals and growing popularity of e-resources, which offer free access to magazines and daily newspapers. Physical visits to libraries are also up and we put this down to an increasing range of activities offered in libraries, including craft groups, school visits and digital events.

8539 2018/19 7500

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Priorityand B: Poverty Finance Economy

MacMillan Money Matters - number of clients 1,200 1,000 800 Years

600

1,079

1,200

1,060

1,043

400

Current Value

1,043

Last Updated

2018/19

Status

200

Long Term Trend

0 2015/16

2016/17

2017/18

2018/19

The Macmillan Money Matters Service was launched in 2007 and is a partnership between Macmillan Cancer Support, NHS Forth Valley, the DWP and Falkirk & Stirling Councils.

The service covers the three local authority areas of Stirling, Falkirk and Clackmannanshire.

The project has continued to exceed annual targets with referral levels being exceeded by just under 40%.

The overall income generated was £2,819,930.81 equating to £2,703.67 per client. The total financial gain equals £31,441,795 since the launch of the service in March 2007.

Stirling Council Annual Report 2018/19

Performance Indicator

2016

% of children living in low income families reduce the % gap between lowest and highest.

The lowest is 0% and the highest is 53%

Desired Trend

19% of STIRLING’S CHILDREN LIVE IN POVERTYless than the national average

Actual Trend

Note

Available end 2019

The latest data available is the 2016 snapshot (published December 2018), which shows the Raploch datazone at 53%, and four datazones at 0% - Torbrex East, Killearn West, and 2 Dunblane datazones.

Life expectancy varies widely: Although the average for Stirling is higher than the national average, there are wide disparities within Stirling, which also correlate to the areas of highest deprivation: AGE 78.8 FOR MEN

9% of Stirling’s residents are income deprived, less than the Scottish average, which is 12%

AGE 82.6 IN WOMEN

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Priorityand C: Affordable Finance Economy Housing and Social Housing

We will create more affordable housing and social housing in all of Stirling’s communities. We will lead by example as an organisation in setting exceptional standards in building practice, environmental practice, employer practice, tenant relations and homelessness prevention.

Plans approved for new affordable homes in St Ninians Plans to build 185 new houses in Stirling, including 46 affordable homes, have been given the green light.

“One of our key priorities is to build more affordable homes across the Stirling Council area and this development will help address that, resulting in an increased supply of good quality, energy efficient housing.”

Home heating scheme celebrates 1000th happy customer in Stirling A joint initiative between Stirling Council and the Scottish Government has helped increase the heat for more than 1,000 homes across the area.

“The workers have been brilliant I have no complaints. Some people have even said they feel like they are living in a new house.”

Stirling Council Annual Report 2018/19

Void housing properties re-let within 28 days 100% 90 80 70

79.5%

77.6%

60

69%

Years

68.2%

Target

50

Red Threshold

40

Current Value

31.3%

Last Updated

2018/19

Current Target

85%

37%

30

38.4%

20

31.3%

Status

10

Long Term Trend

0% 2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

Performance has declined since the previous year and remains well below target. We have taken a number of steps to address this, including setting up a void monitoring group and creating a new post of tenancy pre-termination officer. This officer will assess the condition of properties where the tenant has given notice to end the tenancy and, where possible, arrange for repairs to be carried out before the tenancy ends. We are also reviewing the allocations policy with the intention of introducing changes, which will reduce the time taken to re-let properties.

Percentage of homeless households in B&B accommodation for over 50 days (Annual) 17.5% 15 Years

12.5

Target

10

10.9%

7.5 5 2.5

4.6%

5.6%

7.3%

6.7%

6.5% 4.3%

Red Threshold Current Value

10.9%

Last Updated

2018/19

Current Target

15%

Status Long Term Trend

0% 2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

This indicator measures how many homeless households that the Council place into B&B accommodation and who stay for more than 50 days, rather than other forms of temporary accommodation such as a private lease, hostel or dispersed let.

The number of applicants in B&B has declined markedly over the past years, from an average of almost 90 in 2008/9 to 30 in 2018/19. However, at the same time the average length of stay has increased, mainly due to the unavailability of suitable alternative accommodation. To address this we have introduced a ‘crash pad’ and other measures to reduce the length of time spent in B&B, and are planning to introduce further changes as part of our Rapid Rehousing Transition Plan (RRTP).

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26

Priority C: Affordable Housing and Social Housing

Completions and acquisitions of socially rented housing

140 120

Years

100

Target Red Threshold

80

Current Value

60

Last Updated

40

Current Target

105

89

65

101

Status

20

Long Term Trend

0 2015/16

2016/17

2017/18

2018/19

This indicator monitors completions or acquisitions of all types achieved by the Council and any other Registered Social Landlord in the Stirling Council area. It is an important indicator for monitoring progress in relation to Stirling Council’s Key Priority C: Affordable Housing and Social Housing.

Rural Stirling Housing Association completed 35 units of development in quarter 4: 23 in Station Road, Callander, 8 in Wilson Crescent, Killearn and 4 in Aitken Street, Killearn. These were due to be completed in quarter 3. It also purchased one property for re-let during the year.

Forth Housing Association had no plans to develop or purchase any properties during the year.

However, its development of 47 units (24 in Raploch and 23 in Cornton) were completed in quarters 1 and 2, having been delayed from the previous year.

The target for the year was a total of 57 properties. This represents 11 expected acquisitions by Stirling Council and three mortgage to rent purchases in the year. Stirling Council also expected to complete four units at the Former Fire Station in Callander and four units at the former Local Office, Fallin. Both developments have been delayed and are due to be completed in the second quarter of 2019/20.

In addition, Rural Housing Association expected to complete 35 properties (23 in Station Road, Callander and 12 in Killearn) during the year.

Summary

Target (expected)

Actual

Stirling Council Forth Housing Association

22 0

18 47

Rural Stirling Housing Association

35

36

Total

57

101

101 2018/19 57

Stirling Council Annual Report 2018/19

Average days to complete housing non-emergency repairs 12 days Years

10 days

Target Red Threshold

8 days

Current Value

6 days 4 days

4.80 days

6.81days

4.62 days

4.59 days

2 days

4.59 days

Last Updated

2018/19

Current Target

6.5days

Status Long Term Trend

0 2015/16

2016/17

2017/18

2018/19

This indicator measures the average time taken to complete non-emergency repairs within the year.

The average time taken to complete non-emergency repairs has decreased from 4.62 days in 2017/18 to 4.59 days in 2018/19 and remains within the target of 6.5 days.

These figures are reported annually to the Scottish Housing Regulator as part of the Council’s statutory Scottish Social Housing Charter return.

Tenancy sustainment - all applicants 100% Years Target Red Threshold

90

86.4%

91.8%

92%

92.3%

93.4%

93.5%

Current Value

93.5%

Last Updated

2018/19

Current Target

90%

Status Long Term Trend

80% 2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

Percentage of new tenancies sustained for more than a year - all applicants (waiting list, transfer and homeless lists) This indicator measures the percentage of households provided with permanent accommodation in Council stock who have successfully sustained their tenancy for 12 months. Sustainment rates have remained almost unchanged - from 93.4% in 2017/18 to 93.5% in 2018/19. (265 tenancies were sustained, out of 294 tenancies which started in the previous year.)

Under the Scottish Housing Regulator guidance the criteria for tenancy sustainment, only joint tenants who transfer to a single tenancy or vice versa are counted as remaining in the tenancy. Tenancies which end for all other reasons are included in the sustainment figures. These include unavoidable reasons such as relationship breakdown, death of the tenant or a move to a care home, or for positive reasons such as a mutual exchange or moving to a new property through choice.

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Priorityand C: Affordable Finance Economy Housing and Social Housing

% of council dwellings that meet the Scottish Housing Quality Standard 100%

95.54%

97.19%

98.14%

99.19%

90 80

79.37%

70 60 50

Years Scottish average

62.91%

40

Current Value

99.14%

Last Updated

2017/18

30

Current Target Data only indicator

20

Status

10

Long Term Trend

0% 2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

We have continued to increase the percentage of council dwellings that meet the Scottish Housing Quality Standard and this work is ongoing.

This indicator is monitored for all local authorities in Scotland through the Local Government Benchmarking Framework to provide comparisons of performance and the sharing of good practice.

This indicator measures the percentage of council dwellings that meet the Scottish Housing Quality Standard (SHQS). The indicator shows progress against meeting the Scottish Government target that all council dwellings should have met the Scottish Housing Quality Standard (SHQS) by 2015 as part of the broader expectation placed on all social landlords.

The graph shows how Stirling Council’s performance compares with other local authorities in Scotland. The blue bars show Stirling’s performance each year. The red line shows the average (mean) value across all local authorities in Scotland.

The percentage of council dwellings that meet the Scottish Housing Quality Standard (SHQS) in the Stirling Council area has been above the Scottish average since 2014/15.

Stirling Council Annual Report 2018/19

In 2018/19 Stirling was ranked 7th in Scotland on this indicator (Rank 1 = highest percentage of council dwellings that meet the Scottish Housing Quality Standard (SHQS), Rank 26 = lowest (NB for the housing indicators 26 local authorities are compared in the rankings).

Previous rankings for Stirling were: 2017/18 = 3rd

2016/17 = 7th

2015/16 = 8th

2014/15 = 7th

2013/14 = 20th

2012/13 = 24th

2011/12 = 22nd

2010/11 = 22nd

From 2010/11 - 2018/19 the percentage of council dwellings that meet the Scottish Housing Quality Standard (SHQS) in the Stirling Council area increased from 32.24% to 99.65%. This can be compared with the position across Scotland where the percentage increased from 53.60% to 95.35%

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Priority C: Affordable Housing and Social Housing

162 lets to HOMELESS HOUSEHOLDS in 18/19

On average it took

4.59 days to complete

NON-EMERGENCY REPAIRS

Scottish LA national average 8.56 days

90.4%

of properties meeting

ENERGY EFFICIENCY STANDARD

for Scotland in 2018/19

Scottish LA national average 79.8%

On average it took

22.43 days to complete MEDICAL ADAPTATIONS Scottish Local authority average 50.2 days

Stirling Council Annual Report 2018/19

Priority D: Inclusive Economic Growth and City Region Deal

We will deliver inclusive economic growth and promote prosperity. We will deliver a City Region Deal and pursue policies and solutions that encourage high quality, high paying jobs into all of Stirling’s communities.

City Region Deal Heads of Terms Stirling’s financial year started with a bang when both the UK and Scottish Governments joined with Stirling and Clackmannanshire Councils to put pen to paper on the City Region Deal Heads of Terms.

More than £90million of investment was pledged between both governments at a special event in the Engine Shed, which will provide transformational change to the area.

“This deal will help Stirling Council write the first page of a fresh new chapter in this area’s ancient, famous and storied history.”

Broadband connects communities in Argaty & Kilbryde Superfast broadband has spread its wings into another rural area in Stirling after an innovative community project went live.

Funded by an initial £18,563 investment from Stirling Council, Argaty & Kilbryde Broadband Group (AKBG) are collaborating with local company Briskona to deliver fixed wireless radio technology to 60 properties across the area.

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Priority D: Inclusive Economic Growth and City Region Deal

Number of start-up businesses assisted through Business Gateway by STEP 250 200 Target Red Threshold

150

Current Value

100

238

233

234

238

50

248

248

Last Updated

2018/19

Current Target

233

Status Long Term Trend

0 2014/15

2015/16

2016/17

2017/18

2018/19

During 2013/14 business support services were integrated within Stirling Enterprise (STEP) - the local economic development agency responsible for the delivery of the Business Gateway and national business support and development programme. This has included transfer of the Council’s Economic Support function to STEP and the establishment of a Service Level Agreement between the Council and STEP. The indicator measures the number of start-up businesses assisted by STEP. It gives an indication of support for local business start-up activity.

Working alongside STEP we continue to deliver on our planned targets for the number of start-up businesses supported.

The number of clients supported to start-up businesses in the Stirling Council area has remained stable over the last few years and is increasing at a very steady rate, despite the wider uncertainties around Brexit. There is a mixture of businesses being supported from a range of sectors, these include tourism, digital, food and drink, financial services, sport and healthcare services and aquaculture.

% of Building warrants assessed within 20 days (Monthly reporting) % 20

40

60

80

June 2018 August 2018 October 2018 December 2018 February 2019 April 2019 July 2019

Quarter Year Target Red Threshold Current Value

99%

Last Updated

2019

Current Target

90%

Status Long Term Trend

The 20-day first response performance continues to improve each month, exceeding Scottish Government targets from September 2018 onwards.

Stirling Council Annual Report 2018/19

% of Building warrant approvals issued within 10 days (Quarterly reporting)

100% Years

80

Target Red Threshold

60

Current Value Last Updated

40

83%

77%

97.5%

97.06%

99%

20

Current Target

99% Q1 2019/20 90%

Status Long Term Trend

0% Q1 2018/19

Q2 2018/19

Q3 2018/19

Q4 2018/19

Q1 2019/20

The 10 day response to revised submissions has improved continuously each quarter in 2018/19 with Quarter 3 & 4 exceeding Scottish Government targets.

Number of Business Gateway start-ups per 10,000 population 30 25 Years

20

Scottish Average

15 10

28

26

25.1

24.96

24.26

5

Current Value

24.26

Last Updated

2017/18

Current Target Data only indicator Status Long Term Trend

0 2013/14

2014/15

2015/16

2016/17

2017/18

This high level indicator is important because new business formation is a good indicator of how conducive we are to entrepreneurship in the business environment. Small businesses are the lifeblood of local town centres and communities. A fundamental aim of Local Government is to improve business creation and growth of small businesses in their areas. The provision of good quality support and assistance remains crucial to increasing new business formation and sustainable growth of enterprises.

The graph shows Stirling Council’s performance and how it compares with other local authorities in Scotland each year. The red line shows the average (mean) value across all local authorities.

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Priority D: Inclusive Economic Growth and City Region Deal

Stirling was ranked 3rd in Scotland on this indicator (Rank 1 = highest rate of business gateway start-ups per 1,000 population, Rank 32 = lowest). Previous rankings for Stirling Council were: 2016/17 = 2nd

2015/16 = 2nd

2014/15 = 3rd

2013/14 = 1st

Commentary and analysis The start-up figure for Stirling remains significantly above the national average (24.26 versus 16.83). There has been a small drop between 2016/17 and 2017/18 of 0.7.

Looking at national trends this could be attributed to the slowing economy in 2017/18 which reduced confidence for entrepreneurs to start up and the rise in business rates.

Economic Development have support in place for start-ups through business gateway for advice and funding as well business loans through the Scottish Growth Scheme (SGS).

Alternative models for micro-business support have also been implemented through the creation of several business hubs throughout the area, ensuring businesses can share space, reduce overheads and work in collaboration with other micro and small businesses in their area.

Micro finance support along with digital marketing support is also provided through an innovative approach to funding support using fintech –crowdfunderuk. Offering small start-up grants to businesses that meet our criteria and are matched-funded by their crowd.

Stirling Council Annual Report 2018/19

Performance Indicator

2017-18

Desired Trend

Increase the business expenditure on R&D per head (per thousand £)

8,768

Decrease employment in low paying sectors

38.6%

Information available later this year.

Increase the dwell time and spend in Stirling’s tourism economy

2.2 days

Information available later this year.

VISITORS SPEND MORE THAN

£350 MILLION

IN THE LOCAL ECONOMY

Actual Trend

Note This has significantly increased from 4,876 to 8,768.

2018-19 available later this year.

Data is still being compared for 18/19.

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Priority E: Environment and Finance and Economy Infrastructure Improvement

We will create and implement environment and infrastructure improvements. We will deliver new ownership and delivery methods around energy generation, public transport and internet access, ensuring profits and services work to community, not commercial priorities.

Stirling Council and Scottish Water Horizons join forces for pioneering renewables project Stirling Council has embarked on a groundbreaking project in partnership with Scottish Water Horizons that will be the first in the UK to use a mix of cutting-edge renewable technologies to harness energy from waste water.

“As a council we have made major progress in sustainability, reducing our carbon footprint in a range of ways, and this partnership with Scottish Water Horizons shows our determination to lead the way on this important issue.”

Your Stirling: You Decide – Participatory Budgeting launches in Stirling

A new form of community-led investment is coming to Stirling with the official launch of Participatory Budgeting.

Your Stirling: You Decide, will give the people of Stirling a direct say over how and where part of Stirling Council’s budget is spent, heralding a new age of community level democracy.

“Residents will now have the chance to dictate spending - from the idea stage straight to the delivery of services – changing the way we conduct local democracy.”

Stirling Council Annual Report 2018/19

Overall percentage of the road network that should be considered for maintenance treatment

50%

43.8% 42.3% 43.1% 44.2% 43.8% 41.6% 41.6% 40.8% 42.1%

40

Missed Target Years Target Red Threshold

30 20

Current Value

41.6%

Last Updated

2018/19

Current Target

10

Status Long Term Trend

0% 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19

The aim from the service is to keep this percentage as low as possible. The lower the figure, the less repair work is needed on the roads.

The Scottish Road Maintenance Condition Survey is undertaken throughout Scotland, using machinebased survey equipment, which measures carriageway rutting, texture, profile and cracking. These surveys include 100% of the ‘A’ class road network over a two-year period and a percentage of all other roads.

The Roads service continues to work effectively and efficiently in delivering its roads maintenance programme including the winter maintenance service. The Scottish national average of road network in 2018/19 that should be considered for maintenance treatment is 36.3%. Stirling Council’s percentage of road network that should be considered for maintenance treatment is 41.6%. To reduce the percentage of Stirling Council’s road network requiring maintenance treatment, additional investment of the roads network is required over a continuous period of time. The Roads Maintenance service received additional budget of £750,000 in 2018/19 to assist in improving the road network.

2018 Stirling

i

36.3%

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Priority E: Environment and Infrastructure Improvement

General Fund Capital Programme annual performance Target 100%

Target 100%

Target 100% Years Target Red Threshold

94.1%

93%

86%

Current Value Last Updated Current Target Status Long Term Trend

2016/17

2017/18

2018/19

This indicator provides details on the level of General Fund capital spend as a proportion of the allocated budget.

Capital expenditure represents money spent by the Council for buying, upgrading or improving assets such as buildings and roads. The difference between capital and revenue expenditure is that the Council receives the benefit from capital expenditure over a period exceeding one year. Stirling Council spent £34.909m during the year to finance various capital expenditure programmes.

The General Fund capital programme reported expenditure of £22.718m against a full year budget of £26.460m representing slippage of £3.742m. The most significant capital projects undertaken during the year included the completion of Strathyre Primary School refurbishment, the Energy Efficient Street Lighting project, Roads Improvement works, Springkerse District Heating system, provision of equipment at the Bellfield Centre, Wallace Monument building and restoration works, investments in internet connectivity and digital transformation, and investments in parks and play equipment.

The Housing Capital Programme reported expenditure of £12.192m, an underspend of £2.307m against a budget of £14.499m. This underspend was due to delays in the ‘New Build’ Programme and resulted in borrowing of £3.370m in the year against a budget of £5.568m.

Bellfield?

Internet?

86% 2018/19 100%

Stirling Council Annual Report 2018/19

Overall cleanliness score - percentage of areas assessed as clean 100% 80

96.9% 97.4% 94.7% 92.8%

94%

95.7% 95.2%

94.8% Years

60

Target

40

Current Value

Red Threshold Last Updated Current Target

20

94.8% 2018/19 93%

Status Long Term Trend

0% 2011/12

2012/13 2013/14

2014/15

2015/16

2016/17 2017/18 2019/20

This index is a measure of the quality of the street cleansing services provided by Local Authorities. The cleanliness index allows authorities to manage their areas, striving for improvement by tackling specific litter problems, to achieve improved results.

The cleanliness index is achieved following inspection of a sample of streets and other relevant land.

Relevant streets and land are as defined in the Code of Practice on Litter and Refuse 2006 (under review in 2016) and includes areas for which the local authority is responsible.

This measure includes the percentage of streets receiving A and B code of practice definitions (i.e. no litter and predominately free of litter and refuse with no accumulations) and provides a measure of the percentage of streets considered as ‘acceptably clean’.

The 2018/19 value of 94.8% is still acceptable, a slight reduction in the 2017/18 score of 95.2%, and well above the Scotland national average of 92.8% and above the score of 93.8% achieved by Stirling Council`s benchmarking Group 2. The service is currently operating with an ageing Fleet which can have an impact on service delivery; this is due to be replaced during 2019/20.

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Priority E: Environment and Finance Economy Finance andand Economy Infrastructure Improvement

Superfast broadband availability 100% 89.2%

86.6%

80 76.1% 60

93.8%

77.2%

59.5%

Years Target

40

46.2%

Red Threshold

20

Current Value

93.8%

Last Updated

2018/19

Current Target

89.5%

Status Long Term Trend

0% 2012/13

2013/14

2014/15

2015/16

2016/17

2017/18 2018/19

High-speed internet connectivity is essential to the development of local economies and the future provision of services to communities. The indicator provides details of progress in relation to increasing high speed broadband availability.

Roll out of City Fibre and investment in our rural broadband infrastructure has seen a significant rise in availability of superfast broadband.

Rural areas continue to be a challenge and the most recent stage of the fibre roll out programme (Gainshare) for 2018/19 started in Dec 2018. Gainshare will not cover all the rural areas in Stirling and it is recognised that the next Government programme R100 (reaching 100%) has targeted the remaining premises excluded from the other programmes to deliver by 2021. The Council is working closely with those affected communities to fund feasibility projects that will help extend coverage and, as a result, has seen several increases to the Rural broadband network bringing the Council’s coverage close to the national average.

Corporate carbon emissions reduction (Commentary overleaf) Greenhouse gases emitted by the Councils estate and operations.

10% 5%

3.3% 0.2%

-17%

-22.5% -24.9%

-33%

-35%

-42.4%

0% Years Years Target Target Red Threshold Red Threshold Current Value -42.4% Current Value 60.6% Last Updated 2018/19 Last Updated 2017/18 Current Target -32% Current Target 55.4% Status Status Long Term Trend Long Term Trend

-5% -10% -15% -20% -25% -30% -35% -40% -50% 2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

Stirling Council Annual Report 2018/19

Totals are calculated from the use of gas, oil, LPG, petrol, diesel, electricity, private vehicles, public transport, flights, energy from supplying and treating water, and corporate waste.

The current target of a 40% reduction from the 2006/07 baseline by 2020/21 (14,246 tCO2e) was met and surpassed during the year with total emissions of 13,668 tCO2e. This places the Council in a strong position to meet longer-term targets, which are currently under review.

Percentage of household waste composted / recycled 60% 50

Years Target

40 30

53.7%

53.1%

53.9%

54.7%

55.1%

54.1%

20

Current Value

54.1%

Last Updated

2018

Current Target

55.1%

Status

10

Long Term Trend

0% 2013

2014

2015

2016

2017

2018

This indicator shows the percentage of household waste composted/recycled as a percentage of the total household waste collected. The Scottish Government’s target is for Councils to recycle/ compost 60% of all household waste by 2020.

The recycling performance reflected for 2018 shows a 1% decrease on 2017, across pick-ups at the kerbside, Recycling Centres and Points. This figure will be verified by SEPA by October 2019.

There has been a small increase in non-recyclable waste across this period as defined below, the narrative of which explains in-part the possible correlations to the reduced overall recycling rate.

In addition, with summer 2018 being exceptionally dry, the volume of green waste generated was reduced, which typically makes up a significant proportion of the annual recycling tonnage.

Despite this reduction, by national benchmarking standards Stirling Council is an above average recycling performer, with the twin streamed kerbside recycling service for split paper/card and plastics/cans enabling residents to participate easily to provide a high volume and quality of recyclable material. Stirling Council is reported to be the sixth-highest plastics recycling Council in the UK per capita. Waste Services is currently developing a five-year service plan and will undertake consultation on required future service changes, which will return the Council to a position of growth in recycling performance.

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Priority E: Environment and Finance Economy Finance andand Economy Infrastructure Improvement

Recycling & waste collection routes completed on the correct day 100%

98.78%

98

96.54%

96

93.78%

94 92

90.75%

89.86%

90

93.07% Years

88 86

Current Value

93.07%

Last Updated

2018/19

Status

84

Long Term Trend

82 80% 2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

This indicator shows the percentage of waste and recycling collection routes completed on the correct day.

Since the summer of 2018, Waste Services has overall significantly improved kerbside bin and box collection rates, which remain generally high. A review was undertaken in 2018, which identified opportunities for improving operational delivery. Measures taken included increasing fleet resource and labour, which has resulted in predominately daily and monthly higher than the current target performance. Specific issues connected with fleet availability in the months of May and March 2018/19 brought the overall average down below the current target, these issues are now resolved and it is expected that performance will continue to improve and the 2019/20 will reflect this.

Tonnage of household waste sent to landfill and other diversion 20,000

15,000

10,000

5,000 Tonnes Landfilled Other Recovery

0 2013

2014

2015

2016

2017

2018

The tonnage of total non-recyclable household waste generated has increased from 2017 (18,304 tonnes) to 2018 (19,238). Other recovery is non-recyclable waste sent for energy recovery by the contractors for the general waste (grey bin) and the bulky waste (recycling centre) streams.

A small increase or decrease between years of the total tonnage of household waste sent to landfill can be due to the prevailing economic conditions, for example new housing developments.

Stirling Council Annual Report 2018/19

Priority E: Environment and Infrastructure Improvement

Performance Indicator

2016-17

2017-18

2018-19

Reduce number of service requests to clean up dog fouling.

205

236

219

Desired Trend

Actual Trend

WE COLLECT AND DISPOSE OF WASTE FROM

Note The number of incidents reported by Enforcement Officers when out on patrol.

This year we have installed

12 ELECTRIC VEHICLE CHARGING BAYS and purchased 4 ELECTRIC FLEET CARS

WE MAINTAIN OVER We have17 MILES

OF CYCLE ROUTES including 14 miles of

routes separated from vehicles

ACCESS TO

SUPERFAST BROADBAND IN RURAL COMMUNITIES

HAS INCREASED TO

93.8%

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Priorityand F: Tourism Finance Economy

Commit and coordinate our resources to ensuring Stirling becomes a must visit destination; with heritage, culture, environment and economic strategies working hand in hand to encourage tourists to stay for a minimum of three days and two nights.

Hogmanay Thousands of revellers in Stirling welcomed in the New Year in stunning style as two of Scotland’s most iconic landmarks dazzled in a fireworks spectacular.

In celebration of the Wallace Monument’s 150th anniversary in 2019, both it and Stirling Castle were lit up simultaneously by pyrotechnics at midnight, choreographed to a medley from Scottish DJ star Calvin Harris.

A sell-out crowd of 2000 watched the stunning spectacle from the Stirling Castle Esplanade, having been entertained by a diverse and exciting musical line-up.

Runrig The Celtic rockers wowed 45,000 fans on Friday and Saturday as they brought the curtain down on their 45-year career in the shadow of Stirling Castle.

“The spectacular sight of Runrig saying farewell to 25,000 fans in the shadow of Stirling Castle had the hairs going up on the back of my neck - and we want more of this sort of thing to showcase the best of the City.”

Stirling Council Annual Report 2018/19

Percentage of businesses with a high food safety risk inspected within 28 days (Annual) 100%

100%

99.3%

98 96

100% 98.1%

95.8%

95.5%

94

Years Target

92

Red Threshold

90

Current Value

95.5%

88

Last Updated

2018/19

86

Current Target

84

Status

82

Long Term Trend

80% 2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

This indicator measures the planned food hygiene inspection programme of establishments within six and 12 month categories. Further information on the Council’s role in relation to food safety is available on the Food Safety pages of the Council website.

The Service has had a number of resource issues over the last year as a result of the lack of qualified professional officers nationally and this has impacted on its ability to achieve a greater level of performance for these high risk food businesses.

95%

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46

Priorityand F: Tourism Finance Economy

Performance Indicator

2017

2018

annual average daily total of cyclists on monitored routes.

594

669

Desired Trend

Actual Trend

Note There has been an 11.2% increase since 2017.

This is one of the indicators used to measure improvements from delivery of the local transport strategy.

HOGMANAY attracted over 3500 people, over half visited from outside the council area nearly a quarter staying overnight in Stirling 15% visited from outwith Scotland

The OUTLANDER EFFECT has been credited with a record-breaking

SURGE IN VISITORS TO DOUNE CASTLE,

with a remarkable 226.5% increase since the popular series began

VISITOR SPEND ON

FOOD & DRINK

grew from

£89 MILLION TO

£99 MILLION BETWEEN 2015 AND 2018

Stirling Council Annual Report 2018/19

Supporting our Priorities

This section provides an overview of the performance indicators for our corporate support functions.

End of year reserves as a percentage of General Fund Budget 6% 5.5 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0%

Years Target Range

2.5%

2.9%

3.5%

4.9%

3.6%

4.7%

4.3%

Current Value

4.3%

Last Updated

2018/19

Current Target

2% - 2.5%

Status Long Term Trend

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

This indicator shows Uncommitted General Fund Reserves as a percentage of General Fund Budget.

Uncommitted General Fund Reserves represent the level of funding available to the Council to manage financial risks and unplanned expenditure.

The General Fund Budget represents the day-to-day costs incurred by the Council in providing all services (excluding Council housing). It includes salaries, running costs, interest and debt repayments.

These costs are funded by a combination of income from government grants, rates, council tax and charges for services. Any surplus or deficit at year end is transferred to Uncommitted General Fund Reserves.

The Council ended the year with Uncommitted General Fund Reserves of ÂŁ9.167million. This sum represented 4.3% of the General Fund Budget for 2018/19. The target level of Uncommitted General Fund Reserves is set at between 2% and 2.5% of General Fund Budget.

The gender pay gap 10% 9 8 7 6 5 4 3

1.64%

2 1

0.71%

0.67%

2015/16

2016/17

0.079%

0% 2017/18

2018/19

The rising Scottish Living wage, together with increases in women progressing to senior roles is having a positive impact on the Gender Pay Gap, which is now 0.07 in favour of women.

This progress evidences greater gender equality.

Years Scottish Average Current Value

0.07%

Last Updated

2018/19

Current Target Data only indicator Status Long Term Trend

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48

Supporting our Priorities

Average sickness absence days per teacher 7 6.5 6 5.5 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0

Years Scottish Average

5.65

5.19

5.09

4.48

4.91

5.61

5.5

Current Value

5.5

Last Updated

2018/19

Current Target Data only indicator Status Long Term Trend

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

Sickness absence in the public sector is widely regarded as being a significant cost to councils.

This indicator is important because it allows councils to compare these rates and establishes which councils are dealing effectively with this issue.

This indicator looks at the effectiveness of the HR function in terms of impact on the overall levels of sickness absence for teachers through development of processes and procedures, and training for managers. Services should aim to reduce the number of shifts/days lost through sickness and/or absence over time.

This indicator is defined in accordance with ‘Value for Money in public sector corporate services’ (May 2007) and amended guidance issued in June 2011, published on behalf of the joint UK audit bodies and available at: http://www.audit-scotland.gov.uk/performance/ It has been adopted across much of the public and private sectors as the standard way of reporting sickness absence, and, therefore, facilitates comparison across a wider range of organisations.

Our performance is favourable compared to the local authority average, which is around 5.93.

Stirling Council Annual Report 2018/19

Average sickness absence days per employee (Excluding teachers) 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0

Years Scottish average

9.92

10.46

9.14

9.24

8.89

10.5

10.9

Current Value

10.9

Last Updated

2018/19

Current Target Data only indicator Status Long Term Trend

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

Sickness rates tend to vary considerably between services, and the rates for operational staff within the Fire & Rescue service are generally high in comparison with the public sector average. This is explained in-part by the hazardous nature of the work, and the special needs in respect of fitness.

This indicator is defined in accordance with ‘Value for Money in public sector corporate services’ (May 2007) and amended guidance issued in June 2011, published on behalf of the joint UK audit bodies and available at: http://www.audit-scotland.gov.uk/performance/ It has been adopted across much of the public and private sectors as the standard way of reporting sickness absence, and facilitates comparison across a wider range of organisations.

The national average for sick/absent days per employee is 11.41 days. Last year in Stirling Council it was 10.9 days.

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Local Outcomes Improvement Plan “ The Stirling Plan”

To be bold, ambitious and community-led, delivering quality services with customer focus, tailored to the different needs of our communities.

The Stirling Plan describes how community planning partners will work together to promote fairness and tackle inequalities in the area over the next 10 years. The plan has been produced through joint working amongst the community planning partnership, community and voluntary groups and individuals active in their communities across the Council area.

The Community Planning Partnership (CPP), including Stirling Council, has a Local Outcomes Improvement Plan (LOIP “The Stirling Plan”) in place, which sets out a clear and ambitious vision for the Stirling area; to be somewhere everyone can thrive. It identifies how we will work to support communities who are experiencing the poorest of outcomes through locality plans.

The “The Stirling Plan” has identified four outcomes which will form the common strategic guidance for the Council and its partners, to allow common plans and measures to be developed, to tackle areas of greatest inequality:

Prosperous: People are part of a prosperous economy that promotes inclusive growth opportunities across our communities

Healthy: People are healthy and live full and positive lives, within supportive communities

Achieving: People are skilled and supported to make a positive contribution to communities

Resilient: People are part of safe and caring communities, within an attractive, safe and sustainable environment We have set out some key measures in a performance scorecard which link to our strategic outcomes of Prosperous, Healthy, Achieving and Resilient.

The performance scorecard has been refreshed to show where we are making progress towards the achievement of our improvement outcomes.

During 2019-20 we will focus on: •

Providing a CPP performance framework to demonstrate CPP Partner’s contribution towards achieving the priorities in the Stirling Plan with fewer more meaningful indicators.

•

Improving the performance indicators where there are negative trends.

Stirling Council Annual Report 2018/19

Key Performance Results

We have set out some key measures in a performance scorecard which link to our strategic outcomes of Prosperous, Healthy, Achieving, and Resilient.

The performance scorecard has been refreshed recently to show where we are making progress towards the achievement of our improvement outcomes (a full list of descriptions and sources is available on pages 19 and 20).

KEY FOR TREND

Performance has deteriorated

Performance has improved

Prosperous Stirling People are part of a prosperous economy that promotes inclusive growth opportunities across our communities.

MEASURES

BASELINE

SCOTTISH AVERAGE

TARGET

(at 31st March 2019)

LATEST VALUE

Job density in Stirling

0.82

0.89

0.81

Increase

Weekly earnings for people working in Stirling

£533

£563

£563

Increase

% of households that are workless in Stirling

17.3%

17.2%

18%

Decrease

% of children living in poverty after housing costs

19%

18.6%

n/a

Decrease

Business Start Up Rates (per 10,000 residents)

52

67

64

Increase

3 Year Business Survival Rate

64.3%

61.6%

60.4%

Increase

% of all employees (18+) that work in the Stirling Council area with an hourly pay below the Living Wage

22.6%

21.6%

19.4%

Decrease

Gender Pay Gap (Stirling Council area)

12%

14%

15.3%

Decrease

Working age population claiming out of work benefits

2.5%

2.5%

3.1%

Decrease

TREND

NO CHANGE

51

52

Key Performance Results

Healthy Stirling People are healthy and live full and positive lives within supportive communities.

MEASURES

BASELINE

LATEST VALUE

SCOTTISH AVERAGE

(at 31st March 2019)

TARGET

Life expectancy gap between more deprived and affluent communities

13.2 years (males) 11.1 years (females)

14 years (males) 12.8 years (females)

n/a

Decrease

Children living in low income families

3% lowest 42% highest

2% lowest 38% highest

n/a

Decrease

Child protection rates as a result of referral of parental substance misuse per 10,000 population

7

12

10

Decrease

% Child healthy weight

77.8%

78.5%

76.5%

Increase

Prevalence of problem drug use

Male 1.9% Female 0.9%

Male 2.4% Female 0.9%

Male 2.4% Female 0.9%

Decrease

TREND

Achieving Stirling People are skilled and supported to make a positive contribution to our society

MEASURES

BASELINE

LATEST VALUE (at 31st March 2019)

SCOTTISH AVERAGE

DESIRED TREND

% of school leavers in positive initial destinations

92.8%

94.4%

94.4%

Increase

% school leavers unemployed and seeking work

6%

4%

5.6%

Decrease

Children under 18 looked after by the Local Authority (rate per 1000 population)

12

14

14

Decrease

TREND

Stirling Council Annual Report 2018/19

Key Performance Results

Resilient Stirling People are part of safe, caring and kind communities with an attractive and sustainable environment MEASURES

BASELINE

LATEST VALUE

SCOTTISH AVERAGE

TARGET

TREND

(at 31st March 2019)

Recorded crime per 1,000 population

28.9

28.8

30.4

Decrease

Number of anti-social complaints to Stirling Council per 10,000 people

567

580

n/a

Decrease

Adults rating Stirling as a very good place to live

60%

69%

57%

Increase

Number of crimes relating to fire raising

40

39

n/a

Decrease

Violent crimes reported rate per 10,000 population

9

8

13

Decrease

Road traffic accident casualties, rate per 100,000 population

51

53

59

Decrease

Children referred to the Children’s Reporter for offence reasons rate per 1,000 population aged 8-15 years

9.8

8.6

6.7

Decrease

Drug crimes reported, rate per 10,000

65

49

60

Decrease

% of homes that fail the Scottish Housing Quality Standard

41%

37%

43%

Decrease

% of individuals reporting fairly or very strong sense of belonging to community

81%

75%

78%

Increase

Extreme fuel poverty

7%

7%

8%

Decrease

Households with internet access

86%

85%

85%

Increase

NO CHANGE

53

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