Bluebird Care Rochdale reflect on 5 remarkable years

Bluebird Care Rochdale recently celebrated their 5th successful year, having become an integral part of the Rochdale community.

Joint Owner & Director, Beryl Keogh commented: "What a five years it's been! A pandemic, Brexit, and four Prime Ministers hasn’t stopped our growth or search for excellence."

Let's take a look at some of the key points from their journey over the last 5 years:

RECOGNITION AND REPUTATION:

Most recently, Bluebird Care Rochdale achieved recognition as a top 20 provider across 1140 providers in the North West on the care review site homecare.co.uk.

Beryl highlighted the importance of this recognition, especially during challenging times: "This is a huge achievement and testament to the quality of service we provide. The site verifies all reviews and only publishes those from actual customers or their families, adding further credibility to our reputation".

TRANSPARENCY AND COLLABORATION:

Bluebird Care Rochdale use an online portal to collaborate with family members of their customers which is proving extremely popular. This approach allows for complete visibility into visit times and care notes, which is crucial for building trust and keeping the customers at the heart of the company. This level of engagement undoubtedly enhances the customers' family peace of mind and reassures them that their loved ones are receiving the best care and the daughter of one customer was even kind enough to create a video review that highlighted this platform.

TEAM WORK:

Focusing on looking after the team has always been a top priority for Bluebird Care Rochdale.

Beryl commented: "Happy employees are more likely to provide better service, which in turn contributes to the overall success of the business."

During his visit to their offices to celebrate their 5th anniversary, Mayor of Rochdale, Councillor Mike Holly commented on what an amazing group of people Bluebird Care Rochdale had in their team.

As part of the Mayoral visit and anniversary celebration the owners bought vouchers from local businesses as a thank you to their employees. The team already benefit from the best pay locally and enrolment onto an Employer Assistance Programme where they are able to access resources such as confidential counselling, support and debt advice, providing a boost to staff wellness.

BUILDING RELATIONSHIPS:

The dedication to building relationships throughout the customer journey goes beyond just providing care. Celebrating special occasions like birthdays and anniversaries shows that the see their customers as individuals with unique lives and experiences. This personal touch creates a strong emotional connection and makes their presence meaningful beyond the basic care delivery services.

Bluebird Care Rochdale are close supporters of local causes too, from Springhill Hospice, to Rochdale AFC Community Trust and the wider Military Veteran cohort.

It's clear that Bluebird Care Rochdale has achieved some remarkable milestones and has built a strong foundation for success. The commitment to transparency, collaboration, and openness sets them apart and has earned them deserved recognition. Here's to the next five years!