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Views from an Outsourced Team Member By Sarah Ankney
“Set out your expectations clearly before you hire the new team member. They should do so as well. You want to make sure you are on the same page when it comes to all the things. “
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s one of those outsourced team members many of you entrepreneurs need to bring in, I can say that I have had so many great experiences being a team member for others. I love to see them succeed, and being a part of helping them do so. I have a few suggestions to make not only your life but your outsourced team members life easier. I hope that these insights and suggestions are helpful to you. Set out your expectations clearly before you hire the new team member. They should do so as well. You want to make sure you are on the same page when it comes to all the things. I have had team members that have not met my expectations because I was not clear with them. I have also had clients that have not expressed all their expectations, that so I was unable to meet their expectations. It is always better to be
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Please remember that your team member has a life outside of what they do for you, and often other clients they support. I have learned to set office hours so that I can get manage my time downbetter. I also let them know that I will answer messages within a 48-hour time frame. These are boundaries that are set in stone for me. Both clients and team members should have clear boundaries when working together. Communication is key in any good relationship. I prefer to communicate through messenger and email, but it is all about preference. I like to keep my clients updated weekly if not daily. This lets them know I am staying on task and what is exactly being done on their account. This also elevates alieveiates the need for them tobe constantly checking in on me. They let go of this give me these tasks to clear up time, not to add more time to their schedule. There is no dumb question my mom used to say, and when it comes to being a team member you should be asking questions so that you can get what you need and be able to complete the tasks that are asked of you. You will have to communicate when you need items from the client, and they need to ask you when there are items needed from you. As an outsourced team member, I must be very task orientated and selfstarting. While I need some direction, I often am making the plans of what needs to be done on the account
