July / August 2022 Vol. 4 I No. 04 INSIDE Residents Living the Life They Choose pg 8
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3July/August 2022 ining with dignity is a right not a privilege and making sure residents are able to eat comfortably can be eased with some simple steps, including bibs, special cutlery and plates and innovative tempting menus. Before we all say, they'd never wear one, consider the number of patients and residents that actually need a bib to prevent embarrassing food stains or accidents. These days the concept of a bib has come a long way from the old fashioned babies bibs, now there are scarves, bandannas, even faux shirt fronts all hiding the fact that they are actually bibs. These bibs look like a layer of clothing so that the elderly or disabled feel the same as other-abled individuals when sitting down to eat. We all can imagine how embarrassing it would be to be told that you had to wear a bib at dinner because you couldn’t control your shaking hands or feed yourself. With a dignity bib eating with others without feeling embarrassed is easy when you have a little extra protection for clothing. It is a simple fact that making sure that the elderly feel comfortable eating means that they actually will eat and enjoy theComingexperience.upSeptember is World Alzheimer’s Month. One of the events planned for September, is the launch of Alister Robertson’s My Life’s Journey app which is built for people living with dementia. More in our next issue on the activities and initiatives on the horizon. August of course is The Retirement Living and Aged Care Annual Summit, and we have included a roundup of exhibitors you can expect to see. Tania Walters, tania@reviewmags.com WALTERSTANIA Publisher CHAIRMAN: Peter Mitchell PUBLISHER: Tania Walters GENERAL MANAGER: Kieran Mitchell EDITORIAL DIRECTOR: Sarah Mitchell MANAGING EDITOR: Caitlan Mitchell ADVERTISING SALES: Caroline Boe SENIOR EDITORIAL ASSOCIATE: Sophie Procter SENIOR DESIGNER: Raymund Sarmiento GRAPHIC DESIGNER: Debby Wei Retail 6, Heards Bldg, 2 Ruskin St, Parnell, Auckland New Zealand P: +64 3040142 Email: edit@reviewmags.com Aged Plus Village Business is published under license to Review Publishing Co Ltd. Please direct all enquiries and correspondence to Review Publishing Co Ltd. The opinions and material published in this edition of Aged Plus Village Business are not necessarily those of the publishers unless specifically stated. All material in this publication is copyright and may only be reproduced with the consent of the publisher. Copyright 2022 ISSN 2815-7478 (Print) / ISSN 2815-7486 (Online)THE BUSINESS OF RETIREMENT VILLAGES & AGED CARE EDITOR’SNOTE PS Keep us up to date on your news and if you’d like your village featured, like The Sterling this month, do get in touch.
4 contents 34 6 NEWS 8 Residents Living the Life They Choose The Sterling is a five-star retirement community in Kaiapoi that is challenging the retirement village status quo.
There are currently 345,960 New Zealanders over 75, a number which is estimated to reach 832,810 by 2048. The demand for retirement village units continues to grow as a reflection of this population increase, and an estimated 24,413 new units will be required by 2033.
The role that technology plays within an aged care environment continues to grow, especially after the global events of the last few years.
28 Are retirement villages affordable? Busting the myth! How affordable really is retirement village living? Sometimes you might hear people saying it’s only for the wealthy. But increasingly those who never expected to be able to afford a retirement village unit are moving in to villages, having sold their freehold homes and freed up more capital than they anticipated.
20 JLL Report Shows Struggle to meet Demand
34 Retirement Living and Aged Care Summit 2022: Bigger, Bolder, and Better than Before The Retirement Living and Aged Care Summit is expected to be the largest event in Christchurch for over a decade.
28
32 Data and Connectivity in Aged Care
18 PainChek Roll-Out at Summerset’s Retirement Villages PainChek, the app available on smartphones and tablets that enables digital pain assessments by using facial recognition technology, is the world’s first regulatory cleared medical device for the assessment of pain.
24 Permit Approved for VMCH’s Premium Kew Retirement Living Precinct The City of Boroondara has issued a permit for VMCH’s premium retirement living precinct at its 1.6ha site in Studley Park, Kew. The Woods Bagot-design, at 6 and 14 Studley Park Road, will comprise 108 luxury apartments and see the restoration of three existing heritage buildings. It will include spectacular amenities, expansive green spaces and deliver a new public café.
52 Grandparents VillagesGrandchildrenRaisinginRetirement
56 Food heroes create recipes for Ryman Ryman chefs join in a ‘menu design panel’
58 New Retirement Living Brand Launches in Australia New retirement living brand Levande has launched in Australia with David Gonski AC appointed as Chair and Suzanne Dvorak as Chief Executive Officer of the new organisation.
54 Melbourne retirement village named in honour of Bert Newton (AM, MBE) Aussie entertainment icon immortalised at Ryman Healthcare’s Highett development
57 Delivering the Highest Standard of Care Nicki Young is the Chief Business Improvement Officer at RSL LifeCare, a charitable organisation caring for over 7,500 residents in 28 retirement villages and 28 Aged Care Homes across New South Wales (NSW) and the Australian Capital Territory (ACT).
51
50 Useful Tips and Products
Just over a year ago, Wendy Reeve was talking with her Aunty Viv about her clothing protectors.
5July/August 2022 23 24 5848 56 28 48 Meaningful Mealtimes - How to Bring Dignity Back into Dining Providing far more than just a way to meet the physical nutritional requirements of the body, food is also associated with memory, social occasions, and emotions. 49 Dining With Dignity
When a person requires assistance to eat and drink, their nutritional health becomes dependent on others. It may be just a meal to you, but that meal is full of nutrients which are vital to maintaining that person’s well-being.
“Growing up in a retirement village was my normal, and we made it work.”
6 NEWS TE WHATU ORA –WINTER RESPONSE Recently, the government announced a range of measures to limit the impacts of winter illnesses and allow people to recover. These include free masks and RATs available at testing centres and pharmacies, and greater access to antiviral medication. Read more online LATEST IN IDCANDRESEARCH,DEMENTIAPRACTICEINNOVATIONAT2022 Astellar array of experts, news from the frontline of dementia prevention research and voices of people living with dementia and their carers will feature at the International Dementia Conference: Brave New World in September. Read more online REST HOME RESIDENT WITH BROKEN LEG WAITED THREE DAYS FOR HELP Following a serious fall which left her with a broken leg and needing surgery, a private Bay of Plenty hospital and a nurse were found to have breached the health rights of an elderly woman in their care. Read more online
NEW STUDY SHOWS INCREASED RISK OF SHINGLES AFTER EXPOSURE TO COVID-19 Anew study shows COVID-19 has been associated with an increased risk of shingles for people aged 50+. The study of almost 2 million US patient cases found people aged 50+ who had contracted COVID-19 are 15% more likely to develop shingles, and the risk is elevated to 21% for those who had been hospitalised with COVID-19. Read more online USC SCIENTISTS IDENTIFY GENETIC VARIANTS LINKED TO MOBILITY CHANGES IN AGING In a new study, scientists from the USC Leonard Davis School of Gerontology have discovered genetic variations in a mitochondrial enzyme that may contribute to agerelated changes in strength and mobility. The results help to address the question of why some individuals remain active as they age while others find it more difficult to get around. Read more online
7July/August 2022
STAFFING IN AGED CARE SECTOR AT CRISIS POINT Staff shortages in the sector have reached crisis point, with some workers doing shifts of up to 24 hours straight, the Aged Care Association has stated. Read more online
2700 HEARTFELT PLEAS TO HEALTH MINISTER BY MEMBERS OF NZNO The New Zealand Nurses Organisation, Tōpūtanga Tapuhi Kaitiaki o Aotearoa (NZNO) says it received more than 2700 responses (in just two days) after inviting members to send a message to the Minister of Health about the nursing/health crisis. Read more online
Residents Living the Life They Choose The Sterling is a five-star retirement community in Kaiapoi that is challenging the retirement village status quo. DESIGN
urrently under construction, The Sterling has been designed in collaboration with awardwinning architects Marchese Partners / Life3A, a firm renowned for its innovative approach to senior living. Marchese's unique design philosophy places the resident at the heart of the village community – an imperative which aligns perfectly with The Sterling’s residentcentric approach. At The Sterling, elegant interiors and carefully considered layouts provide functional, easy-tomaintain surroundings without compromising style. Villa and apartment residents have the option of two colour palettes – cream and coffee – which keeps the look of the residential interiors clean, light and fresh. Exterior detailing and material selection reflect the unique local community and rural North Canterbury surroundings.Awealthof research indicates that abundant natural light during the day provides positive psychological and general well-being benefits to older people. This is especially true for people with dementia, as higher light levels help them make sense of their environment and reduce anxiety. Both The Sterling’s villas and the village’s Memory Care facilities have been designed with this in mind. Sunny open plan living and views of the surrounding landscape provide aesthetic connection to the environment without
Continued on page 11.
10
When complete, The Sterling will have three specialist dementia units endorsed by the University of Stirling in Scotland, a world-leading dementia care research university. In these units, dementia residents will be supported to maintain as much of their independence as possible...
11July/August 2022 sacrificing the thermal performance of the units. Behind The Sterling's welcoming and comfortable surroundings lies a sophisticated technological heart. The wall-mounted emergency call system incorporated into the build means emergency assistance from staff is always just the push of a button away. Advanced sensor technology sends alerts if there has been no movement in a villa for an extended time, and a smart door locking system provides robust security and effortless access via thumbprint, pin code, smartphone, or fob key.
9.
DESIGN
Similarly, the My Sterling App provides an additional emergency alert system if needed, and lets residents forward maintenance requests, book social events, get notified of village news, control lighting and interact with staff, all from a tablet or smartwatch. When complete, The Sterling will have three specialist dementia units endorsed by the University of Stirling in Scotland, a world-leading dementia care research university. In these units, from page
dementia residents will be supported to maintain as much of their independence as possible, with best-practice design features ensuring resident comfort and wellbeing, and providing a safe and secure environment. The sustainability of the village is also a priority. Natural light and ventilation have been utilised as much as possible, and insulation and double-glazing helps reduce the village's energy consumption. Residents are encouraged to reduce their travel distances, to carpool and use the community van for transport, and there will be a community garden that lets residents grow their own fresh vegetables and utilise organic waste for composting. The village encourages recycling and only partners with organisations that have the same ethical and environmental practices that they do. Regarding Covid-19, The Sterling takes the safety of its residents very seriously. The village currently has management guidelines in place
Continued on page 12. Continued
All of the programmes at The Sterling ascribe to the 'Eight Dimensions of Wellness' philosophy – a framework which focuses on the emotional, financial, social, spiritual, occupational, physical, intellectual, and environmental well-being of residents. A 'Pick 'n Mix' approach to support underpins this, with residents selecting just the services they require – and nothing they don’t.
Focused on choice, privacy, and independence, The Sterling, Kaiapoi is resident-led village of the future, where residents are encouraged and supported to live the life they choose. from page 11.
The Sterling calls this 'supported independence', with the resident always central to the decisionmaking process.
Continued
12 DESIGN that include sanitisation protocols, mask-wearing, and safety procedures for using community areas and amenities. All visitors and contractors have a check-in and check-out system through VisTab and if a pandemic emergency was to arise, independent villas and future apartments allow for isolation, social distancing, and easy access to additional support if needed. Similarly, The Sterling’s memory and care units will allow for appropriate quarantine and isolation procedures.
The Sterling’s resident-centric approach is particularly suited to the ‘Baby Boomer generation’, a peer group characterised by its desire for independence and self-determination. As ‘Boomers’ approach retirement age, they are demanding more choice in how they live, more independence, and better connection to friends, loved ones, and the wider community. They reject the segregated feel of old school retirement villages and want to live in inclusive, connected, multigenerational environments. As an open, borderless village integrated into the wider Silverstream development in Kaiapoi, The Sterling has been designed to provide this connection. Facilities such as the onsite cafe are open to the public and help encourage this all-important intergenerational connection.
13July/August 2022
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ollowing the earlier news of a successful trial at Summerset’s Levin Care Centre, PainChek will now be rolled out across all 24 of Summerset’s retirement villages.
With the transition to digital pain assessments due for completion by the end of July, PainChek will be present across 1,150 Summerset beds and enable best-practice pain management whilst improving the quality of care staff provide and that which residents receive.
Of this, Summerset Holdings Limited, said they aim to bring the best of life to residents, and investments in innovation and leading-edge technological solutions, such as PainChek, helps to achieve that.
20 DESIGN PainChek, the app available on smartphones and tablets that enables digital pain assessments by using facial recognition technology, is the world’s first regulatory cleared medical device for the assessment of pain. VillagesRetirementSummerset’sRoll-OutPainChekat
Summerset’s team of clinical staff will benefit from significant time savings as well as workflow improvements once the roll-out is complete and are currently participating in education sessions together with the PainChek team. “Our education sessions have attracted an enthusiastic team at Summerset, keen to support a pain management culture within their organisation. The team recognise the importance of pain assessment and management for those unable to verbalise their pain and also the importance in supporting pain reporting and documentation for those who can. This ensures all residents at Summerset receive an appropriate pain assessment resulting in successful pain management,” said Dawn Kerr, Senior Clinical Specialist at PainChek, of the training. Craig Moore, Project/Change ManagerCustomer Experience at Summerset, said of the partnership that PainChek's implementation team has been on the journey with them. With the trial in 2021, and now rolling out to all care centres across New Zealand, Summerset have been impressed with PainChek's willingness to go the extra mile with IT support, training and change management.Summerset joins more than 1,500 facilities around the world who have implemented PainChek to enable best-practice pain assessment andTomanagement.learnmoreabout PainChek, please visit www.painchek.com/nz
21July/August 2022
Our education sessions have attracted an enthusiastic team at Summerset, keen to support a pain management culture within their organisation. The team recognise the importance of pain assessment and management for those unable to verbalise their pain and also the importance in supporting pain reporting and documentation for those who can.
There are currently 345,960 New Zealanders over 75, a number which is estimated to reach 832,810 by 2048. The demand for retirement village units continues to grow as a reflection of this population increase, and an estimated 24,413 new units will be required by 2033.
22 DESIGN JLL
The global pandemic continued throughout 2021, challenging retirement villages and aged care facilities to provide safe care and services for their residents. Still, other challenges emerged, with three key ones being:
• Labour shortages accentuated by the country's border restrictions
• Supply chain constraints potentially impacting current and future property developments
Through these uncertain times and the residential property market's extraordinary increase in values through 2021, the sector's performance saw many retirement village operators continue to receive high levels of enquiry which supports proposed future development strategies.
owever, Marketshortfall12,238commenceddevelopmentthoughhasonaroundunits,itleavesaof12,306units.challenges, including the global pandemic, rising inflation, labour shortages and supply chain constraints, continue to pressure the industry. And more diversity of ethnicity of occupiers in retirement villages could create further need for new units.
RetirementVillage JLL Report Shows Struggle to meet Demand
• New Zealand's rising inflation impacting the cost of business
The aged care market provides a key part of the continuum of care. It acts as a diversifier to the income streams of retirement villages when colocated. The market continues to be led by the 'big six', which have aggressive growth strategies to help meet demand and benefit the industry. Of particular interest to the retirement village and aged care sector is the increasing number of people aged 75+ who will create continued demand for accommodation.
JLL head of research Gavin Read believes the industry could plug the gap if it sped up work but warned there were obstacles. These obstacles
The48,736number of residents in retirement villages in New co-locatedThe19,453Zealand.numberofaged care beds in New Zealand.
23July/August 2022 include the pace of construction, which needs to increase, overcoming some significant constraints in site availability, rising construction costs, a shortage of labour and materials and gaining consentAccordingapprovals.toJLL, we can reasonably expect the retirement village market to mature over the coming years to become more appealing to a broader mix of ethnicities. An evolution that could increase demand by an additional 3200 units. Promotion of the synergies between retirement villages and care facilities continues. The ongoing introduction of care suites into new aged care facilities continues in response to development feasibility constraints and growing demand for premium accommodation options from residents and their families.
Photo credit: JLL
Also, operators' strategic decision to advertise that residents can remain in their homes in the village or facility in their later years when they require a higher level of health services and support drives demand. The Auckland region accounts for most retirement villages, with an estimated 23 percent of the national village stock. The six largest retirement village operators still dominate the sector: Ryman, Metlifecare, Summerset, Bupa, Oceania and Arvida. Between them, they hold an estimated 47 percent of villages throughout the country and 65 percent of the country's number of units. Sector expansion continues with several existing villages being extended and refurbished and new villages coming online. The development pipeline identified would suggest that this trend is continuing. The sector's challenge is ensuring that the units are delivered in the right locations to meet future residents' demands and needs.
24 DESIGN
Permit Approved for VMCH’s Premium Kew LivingRetirementPrecinct
The City of Boroondara has issued a permit for VMCH’s premium retirement living precinct at its 1.6ha site in Studley Park, Kew. The Woods Bagotdesign, at 6 and 14 Studley Park Road, will comprise 108 luxury apartments and see the restoration of three existing heritage buildings. It will include spectacular amenities, expansive green spaces and deliver a new public café.
Council’s urban designer described the development as “meticulously crafted and thoughtfully and expertly executed to suit the site and locale” noting “the architectural expression reinvents familiar features of the arts and crafts movement in an imaginative manner to provide local relevance and allow the new buildings to talk to their historic neighbours and nestle comfortably within their surroundings”.
The Landscape Masterplan, by award-winning Oculus Studios, has carefully considered a number of high value trees, centring them as part of large green spaces for residents and the public.
“Nestled in this precinct is our vision for the contemporary direction of retirement living, as a space for wellness that remains deeply embedded within its context and community. This is a site that carefully balances privacy and community, protection and connection,” he continued.
At the 2016 Census, 36 per cent of Kew’s population was listed as over 50, but limited retirement living options currently exist to support the area’s ageing population. In its 2021 review of the permit, City of Boroondara’s Principal Planner Seuna Byrne noted:“Council's municipal strategic statement identifies interrelated key issues of the municipality's aging population, a desire to age in place and a lack of housing diversity.”
Describing his team’s process, Woods Bagot principal and regional design leader (Australia/ New Zealand) Peter Miglis said, “we wanted to create a soulful community by layering design’s past, present and future.”
VMCH CEO, Sonya Smart said she was excited to commence work on the project, after two years of planning and community consultation. “ We are so pleased that the City of Boroondara has endorsed this project. This site has long been a part of our history, and this permit will allow us to bring it back to life. “ Everything from the precinct’s design through
25July/August 2022 Continued on page 26. he apartments will feature house-like proportions with sweeping views over Studley Park and residents will enjoy a high level of services and a vast range of amenities unlike anything currently on offer in the area.
The design will achieve high environmental performance targeting a 7.0-star NatHERS rating average for all apartments with 100% renewable energy (gas free), on-site power generation through rooftop solar, rainwater capture and reuse, Electric Vehicle enabled and incorporation of passive solar design principles. This project is set to add to VMCH’s quality retirement portfolio having delivered many leading projects such as those in Camberwell and Hawthorn, with others planned in Ivanhoe East, Box Hill, Wantirna and Bundoora.
“ We know from our research that people aged over 60 are not ‘retiring’ in the traditional sense. They are entering a thrilling new phase in life where they have more time to focus on themselves – they’re more active, more engaged and even more indulgent than generations before them.”
26 DESIGN to the way we take it to market and the facilities and services we’ll deliver to residents will push the envelope for retirement living in Australia.
VMCH Chief Property Officer Jason Uzice added:“VMCH is writing a bold new narrative for retirement living. Downsizing doesn’t mean compromise.“It’snotjust about the architecture. Every aspect of the design is geared towards an active, social and low-maintenance lifestyle, while delivering the sense of community that is the hallmark of all VMCH projects.”
Approximately 410 jobs will be created during construction with an additional 35 jobs created after completion through the management and on-site management components.
Continued from page 25.
How affordable really is retirement village living? Sometimes you might hear people saying it’s only for the wealthy. But increasingly those who never expected to be able to afford a retirement village unit are moving in to villages, having sold their freehold homes and freed up more capital than they anticipated.
28 DESIGN Areaffordable?retirementthemyth!
29July/August 2022 ne resident at the Masonic Villages Trust’s new village in Wainuiomata says “I didn’t think I could ever afford it”. She also didn’t want to move out of Wainuiomata. When her neighbour of seventeen years opted to move into the new village under development locally she was surprised to find that she could indeed afford to buy there, and the two neighbours are now happily relocated in their local retirement village.Nick Merritt, Operations Manager for the Masonic Villages Trust, says “Most of our residents have a property to sell, but don’t have a lot of money sitting in the bank.” She notes that it’s important to provide a choice and options, especially in smaller towns where the property boom may have been patchier. The Trust’s initial social housing for older people came into being over sixty years ago, supported by Housing Corporation loans, and underpinned by the firm conviction of the religious and welfare sector that there was a need for housing for the elderly. Those first units were one bedroom and relatively modest, but now older people expect more, which is one factor driving the development of retirement villages by charitable trusts. About 25% of the Trust’s holdings are affordable rentals, scattered across a number of villages. The Trust’s recent policy of acquisition of existing villages has helped ensure that they can offer a variety of options, both geographically, and in the style and price of units. Warick Dunn, Chief Executive of The Masonic Villages Trust, notes that, for the older demographic, mobility and access is important: “People are now coming into our villages older, so design is crucial, as are aspects like double-glazing. Our facilities are now warmer and healthier than the housing our residents have come from because of improved design. We invest in high quality building materials and long-term design.” These factors also increase affordability, costing residents less to heat their homes and reducing their regular outgoings.ArvidaRetirement Villages, a large scale operator with national coverage, is also strongly focused on providing affordable options. General Manager Marketing and Sales, Tristan Saunders, says that from Arvida’s perspective there are two key elements to affordability: offering a wide variety of units, and affordability according to location. Arvida offers options starting from single bedroom studios, through two and three bedroom apartments, to townhouse and villas. He notes that “no one size fits all, so we offer a huge variation in size and product.” retirement villages affordable?myth!Busting Continued on page 30. PHOTOS: Masonic Villages Trust
30 DESIGN
Taking the example of a new village, Waimea Plains, currently under development, Tristan explains that the Arvida design team works out what unit types will work best in each context. He says the aim is to have as much range as possible on offer in the early stages of development, and to keep prices as low as possible. Arvida ensures their offering ‘hits the spot’ by “putting people first, doing right by our people, and doing right by our design. That’s why we have such a wide range of residents in our village communities, representative of the wider community.”
Bonnie also expects the number who have very little margin, perhaps because of divorce, or unemployment late in life, will also increase. She says, “If you only have a moderate amount of money your options are quite limited.”
Affordability according to location works because prices are set relative to the local market, and positioned to allow potential residents to realise and retain money from the sale of their original property. This is ensured through Arvida’s annual central review of prices against local markets and advice from professional valuers, and allowing scope for buyer choice.
Continued from page 29.
The last word on affordability of retirement village living and its positive impacts goes to Ken, who moved into HBH’s retirement village earlier this year after his wife died. He tells me, “I looked at all the local villages, and this felt like the best value. I saw the advert, and I had that amount of money. Compared to paying rates and maintaining a house, here it’s all incorporated and cheaper. I definitely have lower outgoings here. I enjoy the company. Here, you can get a meal if you want or need one, even though you’re independent. And the price I paid meant I had extra money for other activities like travel.”
Bonnie predicts, as does Warick, that there will be an ongoing increase in the number of retirees who have no savings or resources other than national superannuation at retirement.
Tristan notes that, to make sure this works, “We will always lag behind the market movement, and move cautiously when we do.”
Generally across New Zealand, retirement village units cost around 70% of the market price of the average freehold home in their surrounding community. Real Estate Institute of New Zealand median house price data gives the median price for May 2022 in Auckland as $1,125,000; Bay of Plenty $905,00; Wellington $895,200; and Canterbury $685,000. By contrast, Eldernet’s data on retirement village unit sales shows the average price for retirement village units in Auckland as $675,293; Bay of Plenty $419,667; Wellington $507,600; and Canterbury $471,594. This indicates how when older people sell their freehold home to move to retirement village they can free up extra capital in the process, which can then be used to fund retirement living and give themAffordability,choices. and a range of offerings, is also key to ensuring that Arvida villages reflect a cross-section of their surrounding community.
These are usually from people who have been in a stable rental situation that changes, for example, they may have rented a granny flat long-term, but then the house is sold to a developer who wants them out. Bonnie notes that it’s hard to assess the positive impact for residents who secure a unit in HBH’s rental village: “Residents don’t want to talk about money, but once they settle in you can see their health and wellbeing improving as the stress and worry disappear. People are just so grateful to have somewhere secure they can afford, where they won’t be turned out.”
The CEO of Howick Baptist Healthcare, Bonnie Robinson, says they focus on affordable housing options for older people because “we’re here to meet the needs of vulnerable older people, and to do that you have to determine who’s vulnerable and why.” From Bonnie’s perspective, among the most vulnerable are those who reach retirement without owning a mortgage free home. HBH has a rental village as well as its main licence-to-occupy retirement village, and is currently exploring how to provide more rental options – “we see that need just climbing, we’re currently getting at least two to three enquiries about rentals a week.”
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32 TECH
MNATHANcGREGOR Senior VP Asia CradlepointPacific,
and live reporting for immediate decision-making. Some are even looking at how predictive analysis based on trend data can be used to predict health outcomes based on patient health data over time.
Digital Technology Connecting People
Although we are in the third year of the pandemic, many aged care facilities are continuing to make investments in connectivity technologies to ensure people can stay connected while also providing Internet of Things (IoT)-enabled practices like automated thermal scanning at visitor check-in points. While some people feel that aged care is at the start of the software and data journey, this sector is also leading the way in the use of some smart technologies. Many aged care facilities are considering investing in technologies that enable real-time data visibility of client health statistics
Connectivity and Security
While many aged care organisations understand that quickly enabling connectivity has been crucial over the last few years, many are now working to ensure that the rapid growth of connected IoT devices in aged care aren’t compromising data security. This is no surprise, as recent research from IDG found that 44 percent of organisations globally named security as a challenge with their IoT deployments.* IoT and Data
The ongoing technological frontier for the aged care sector is further incorporating IoT more widely across organisations to help improve and streamline client care, as well as support a workforce strained from staff shortages, growing
Data and Connectivity in Aged Care
The pandemic, specifically, has been responsible for the introduction of telehealth in the aged care environment. A large proportion of aged care organisations are now offering a telehealth service as part of their client’s care to protect clients from virus exposure risk and maximise the number of clients that can be assessed by a health practitioner.
The role that technology plays within an aged care environment continues to grow, especially after the global events of the last few years. We’re seeing technology moving from being a back-office function to a trusted partner in aged care, enabling a world of possible changes and enhancements in the aged care sector.
5G for Data-Driven Care Any application of IoT that collects and manages data for client care requires uninterrupted, secure and agile connectivity. While Wi-Fi is currently used widely across the sector, it has limitations as soon as a clinical or aged care worker leaves a site or works with in-home clients. The pervasiveness of care in a variety of environments and care settings means that Wi-Fi has limitations when it comes to seamless data driven healthcare. Wireless Wide Area Networking (WWAN) connectivity allows aged care providers to use technology to provide seamless care, anywhere. To future-proof their organisations, aged care providers should consider the fifth generation of wireless technology - 5G will be a game-changer for wireless networks designed to meet the needs of the future. 5G offers faster speed, reliability, and security compared to 4G LTE, which has been the WWAN standard for many years. 5G also has lower latency and higher bandwidth than older generations of wireless technology, making it a more efficient solution for transmitting and processing data.
33July/August 2022 workloads and more required reporting. IoT or connected devices can support a data-focused aged care environment. IoT in aged care can look like anything from connected medical devices such as blood pressure monitors that send client readings to a centralised health record database, to monitoring transfusions, and in more mature environments, applications like voice activated safety
Thesecontrols.applications are available today, however many aged care facilities don’t yet have the connectivity infrastructure needed to implement these tools.
5G wireless routers are the next generation of enterprise-grade wireless routers that will enable a whole new level of connectivity for aged care organisations.Asagedcare organisations continue researching and assessing where 5G might fit into their networking plans, they’re also asking key questions about security. For instance, they’re concerned about their enlarged attack surface resulting from rapidly increasing IoT. They’re also considering the impact of the increasing prevalence of edge computing and virtualisation. Enhancing network security with strategies at the edge At the network edge, organisations can and should keep using the advanced network security technologies they’ve likely already been using with wired, Wi-Fi and 4G broadband. It’s also a good idea to explore and try some newer strategies and tools that have been gaining popularity amid the rise of 5G, including ZTNA and SASE to secure networkCarriersendpoints.canalso provide network slicing to give businesses tailored services, as well as the precise level of security that’s ideal for each use case. In a nutshell, the network services available in each “slice” are tailored to its users’ unique application, traffic and security needs and charged accordingly. ZTNA is a security concept that assumes anyone attempting to access a network or application is a malicious actor whose access must be restricted through ongoing verification of user identity, location, device, request timestamp, and previous patterns of use. This robust trust algorithm requires computational power that is made more efficient and effective through 5G, which ultimately improves Quality of Experience.
SASE solutions use real-time context based on enterprise compliance policies to identify end computing points including users, branch offices, cloud services, applications, and IoT devices. If the traffic is legitimate, the SASE edge control allows it to pass through. Adding this layer of security into an existing SD-WAN solution not only creates more secure communication, but also helps optimise the flow of data by reducing the bandwidth dedicated to unsecured traffic. The aged care sector is moving towards more data-driven care and 5G connectivity will enable better, more efficient care that so many providers are already exploring.
*State of the Wireless WAN, IDG Research, 2022
Sustainability is the new black, so we’ve organised a special session on sutainable funding and building villages. The finalists of our inaugural Sustainability Awards will have their minutes in the sun as well to show off their achievements.
• Sir Ralph Norris, business leader
• Nicola Willis, Deputy Leader of the National Party
Combining forces, the Retirement Villages Association (RVA) and Aged Care Association (ACA) are bringing together 700 delegates and 154 trade stands at the brand-new Te Pae convention centre from the 22nd – 25th August 2022.
• Carolyn Cooper, Inaugural Aged Care Commissioner
• Sharon Zollner, Chief Economist ANZ Bank and Nick Tuffley, Chief Economist ASB Bank
Retirement Living and Aged Care Summit 2022: BIGGER, BOLDER, AND BETTER THAN BEFORE
• Lou Sanson, former Director General, Department of Conservation
The Retirement Living and Aged Care Summit is expected to be the largest event in Christchurch for over a decade.
• Stephen Mills and Matthew Hooton, political commentators
• Hon Dr Ayesha Verrall, Minister for COVID-19-19 Response, Associate Minister of Sir RALPH NORRIS
34 NZACASummit he event is set to be bigger and better than anything either Association has done before. We’ve got an exciting line up of plenary speakers, including business leaders and politicians. We’re delighted that one of the country’s most distinguished business leaders, Sir Ralph Norris, is our keynote speaker. In NZ we are in for a period of accelerating change caused by a pandemic, a new political order, demographics, ESG, and worldwide economics. How your business recognises and adapts will determine whether it is a winner or a loser in the future. Sir Ralph Norris is one of New Zealand’s most senior business leaders with roles including CEO of ASB, Air NZ and Commonwealth Bank Australia, all of which faced changing circumstances during his tenure. He will outline how he managed the challenges of change in his businesses, his vision for a prosperous New Zealand, and what business leaders need to recognise and effect to ensure long term success In particular, we are really looking forward to hearing our CEOs’ panel review the state of the sector (both villages and aged care) and give some insights into where they see us going.
• Margie Apa, Chief Executive, Interim Health New Zealand and Riana Manuel, Chief Executive, Interim Māori Health Authority
• CEOs’ panel, Earl Healthcare, NorahGroup, RichardGroup, BrentGroup, ScottMetlifecare, JeremyGasparich CEONicoll CEOArvidaScoullar CEOSummersetPattison CEOOceaniaUmbers CEORymanBarlow CEOHeritage Lifecare
The plenary line-up is as follows:
• Political Panel, Dr Shane Reti, National Party Health Spokesperson and Deputy Chair of the Health Select Committee , Hon Dr Ayesha Verrall, Associate Minister of Health and Minister for Seniors, Greens, Ricardo Menéndez March, ACT, Brooke Van Velden
• Ben Myers, Executive Director of the Retirement Living Council, Australia
• Alison McDonald, Deputy Chief Executive, Immigration New Zealand
The Summit provides an outstanding opportunity for industry suppliers to leverage and profile their business to an influential audience. The trade show will exhibit offerings from every corner of the industry. The social events provide further networking opportunities, this programme includes a golf day, a food and wine tour, two cocktail functions, and a gala dinner.TheRVA’s new professional development offering, Te Ara Institute, will also be facilitating a Masterclass, investigating sales and marketing. During the masterclass, Vison Lifestyle Projects Director, John Burgess, will be addressing the community vitality philosophy, and CEO/ Founder of Sponsorship Pantry, Mike Wooton, will address sponsorship. Attendees will learn how to evaluate sponsorship proposals for maximum value generation and how to create and sustain a desirable “village vibe”.
• Richard Hinchliffe, Director, Strategies Sector, ANZ Bank
35July/August 2022 Health, and Minister for Seniors
• Brad Olsen, Principal Economist, Infometrics
• Sustainability Panel, including the finalists of the RVA’s inaugural Sustainability Awards.
• Grainne Moss, Chief Executive System Lead Pay Equity, Public Service Commission
• Cam Ansell, Managing Director, Ansell Strategic
• Dr Ganesh Nana, Chair, Productivity Commission
• John Burgess, Director, Vision Lifestyle Projects
• Dr Siouxsie Wiles, Associate Professor, University of Auckland Concurrent retirement village and aged care specific sessions will also run across the three days, featuring the following:
• Jane Wrightson, Retirement Commissioner
Early bird registrations close Friday 15th July 2022. With less than 100 delegate tickets remaining and a number of social events already at capacity, anticipation is building. Contact RVA Summit organisers John Collyns or Emma Turner with any questions or click HERE if you wish to register.
NZACASummit AccountInc provides outsourced administration and accounting services specifically tailored to the Aged Residential Care sector. Our complete solution provides time & attendance software including rostering; payroll; all billing and receipting; automated supplier invoices data input and processing; sophisticated month end reporting; annual budgets and more!
Visit us at STAND 79
36
Visit us at STAND 65 to find out more on auditing in aged care, queries about audits and the standards including the Ngā paerewa HDSS 2021 standards, CI ratings, audit updates, food verification audits, staying on track and certification requirements for changes to your service. To learn more visit: www.bsigroup.com/ en-NZ
Founded in 1997, Acorn Furniture Group offers a comprehensive range of products that blend comfort, functionality and quality to enhance the environment of any facility seeking to stand out in its field. With a rich history in furniture making, every piece is designed locally and crafted in our Motueka factory.
STAND 31
ASSA ABLOY, together with our technology partner, Gallagher, are helping to meet the needs of Aged Care providers with the Gallagher Aperio integration, more specifically with the Aperio AU100 Lock with Privacy Button. Now, when a resident enters their room and closes the door, they can push a button to acknowledge they are inside.
Visit us at TRESLE STAND C
Visit us at STAND 48-50 Active Healthcare is here to help you provide unparalleled retirement living to meet the present and future needs of your residents. We are committed to our mission of caring about people being active. For over 33 years our family-owned business as selected the very best solution for your needs, from patient transfer, pressure care, hygiene, and bedroom furniture. Visit us at STAND 87-89 Angel Bay bringing the healthy taste of home, to your residents every day. Angel Bay is popular with aged care facilities because our homestyle beef and lamb products consistently deliver quality, nutritional products that are simply delicious. Visit us at the NZACA Conference to learn more and grab a sample.
Deane constantly strives to offer our customers sustainable options from ecofabrics to garment end of life.
Create a cohesive uniform your staff will love wearing.
SOURCINGSUSTAINABLEEXPERIENCECUSTOMER
TOTAL UNIFORM
One size does not fit all. Our designers can customise our wide on-the-shelf range. Using our in-house embroidery, badging and alterations factory attached to our warehouse, we will guide you through the choices available so the team can wear your brand with pride.
Create a cohesive uniform that your staff will love wearing.
We offer an effortless apparel partnership, including online management that keeps track of your staff’s garments over all their different roles and sites – freeing you to do what you do best, and leaving uniforms to us, the experts in work apparel.
RANGEEXTENSIVE SOURCINGSUSTAINABLEEXPERIENCECUSTOMER
Styles and fabrics are designed to flatter and enhance a range of body shapes, our range covers nursing staff to kitchen hands and everyone in between.
Styles and fabrics are designed to flatter and enhance a range of body shapes, our range covers nursing staff to kitchen hands and everyone in between.
Deane can offer a uniform range designed for comfort, breathability and function. Aged care facilities can combine prints and colours to create a cohesive, consistent and welcoming look across clinical and non-clinical roles.
TOTALSOLUTIONUNIFORM THE Create a cohesive uniform that your staff will love wearing.
From the first brief through the no-surprises rollout to on-going supply management, we win our customers’ loyalty through our dedication to the customer experience.
We offer an effortless apparel partnership, including online management that keeps track of your staff’s garments over all their different roles and sites – freeing you to do what you do best, and leaving uniforms to us, the experts in work apparel.
Deane constantly strives to offer our customers sustainable options from ecofabrics to garment end of life.
E sales@deane.co.nz
SOURCINGSUSTAINABLEEXPERIENCECUSTOMER
We offer an effortless apparel partnership, including online management that keeps track of your staff’s garments over all their different roles and sites – freeing you to do what you do best, and leaving uniforms to us, the experts in work apparel.
From the first brief through the nosurprises rollout to on-going supply management, we win our customers’ loyalty through our dedication to the customer experience. Deane constantly strives to offer our customers sustainable options from eco-fabrics to garment end of life.
RANGEEXTENSIVE
P 09 262 2664 W www.deane.co.nz
Styles and fabrics are designed to flatter and enhance a range of body shapes, our range covers nursing staff to kitchen hands and everyone in between.
TOTAL UNIFORM
E sales@deane.co.nz
One size does not fit all. Our designers can customise our wide on-the-shelf range. Using our in-house embroidery, badging and alterations factory attached to our warehouse, we will guide you through the choices available so the team can wear your brand with pride.
From the first brief through the no-surprises rollout to on-going supply management, we win our customers’ loyalty through our dedication to the customer experience.
One size does not fit all. Our designers can customise our wide on-the-shelf range. Using our in-house embroidery, badging and alterations factory attached to our warehouse, we will guide you through the choices available so the team can wear your brand with pride.
RANGEEXTENSIVE
E sales@deane.co.nz P 09 262 2664 W www.deane.co.nz
Deane can offer a uniform range designed for comfort, breathability and function. Aged care facilities can combine prints and colours to create a cohesive, consistent and welcoming look across clinical and nonclinical roles.
P 09 262 2664 W www.deane.co.nz
Deane can offer a uniform range designed for comfort, breathability and function. Aged care facilities can combine prints and colours to create a cohesive, consistent and welcoming look across clinical and non-clinical roles.
38 NZACASummit Commercial textile supplier to district health boards, hospitals, aged care, laundries and hotels since 1955. 100% NZ owned, we specialise in towels, sheeting and select healthcare textiles. This allows us to pass on the best value and quality. We look forward to meeting and discussing your textile needs this conference. Visit us at STAND 148 A specialised healthcare recruitment and staffing agency. Providing community, health and aged care staffing solutions throughout New Zealand. Visit us at STAND 33 The Eden Alternative® in Australasia offers a proven wellbeing model of person directed care through dynamic in house and online education and workshops. Through this model we aim to eliminate Loneliness, Helplessness and Boredom in all care environments. Our signature Certified Eden Associate course is the foundational course for empowering cultures. We also offer dementia specific workshops and leadership training. Engaging and KEEPING the right people for driving an empowered culture is critical for success. We teach it. You empower it. Our education enables you to: • Define clear goals and objectives • Inspire and empower your teams • Achieve on target, focused outcomes • Sustain your gains. Visit us at STAND 145 We servingmakeup food & beverages a whole lot easier. As a one stop shop, we make buying everything you need easy, and we’re focused on helping your bottom line. gilmours.co.nz See us at the ConferenceNZACA Stand 116
Variety of Equipment Removes Pathogens Fast Reduce Costs
39July/August 2022 NZACASummit Want to know more about self check-in kiosks? Come and meet Will and Vanessa from Florence Health at stand 60 to see how we can improve visitor and staff entry/exit to your facility and keep your staff and residents safe. Visit us at STAND 60 Gilmours is your one stop shop, from butchery, chilled & frozen, to beverages and more. Gilmours can service your sites from the top of the North Island to the bottom of the South Island. Come and see the team who will be talking through the new Sous Vide range and Gilmours exclusive Visitpartnerships.usat
STAND 116 Hostservice deliver a complete solution for commercial kitchens from design to fitout and service support. Our focus is on leading edge equipment which is both reliable and environmentally sustainable. In time of disruption, or where extra catering capacity is required, we offer temporary kitchen solutions. Visit us at STAND 1
HUBSCRUB is the ultimate multi-purpose equipment cleaning and infection control system that is proven to be effective against infectious The Ultimate Multi-Purpose Equipment Cleaning and Infection Control Solution
We're
Portable
HUBSCRUB'S unique UV technology is designed for retirement villages, care homes and hospitals. It cleans and decontaminates wheelchairs, walkers, commodes, toilet frames, shower seats, over bed tables and other DME - in just 6 minutes! info@hubscrub.co.nz | hubscrub.co.nz at the NZACA Summit! Visit us at stand 101 to see how HUBSCRUB saves you labour, time & money. Easy to use
WANT TO UPSKILL AND HELP PEOPLE? There's never been a better time to get your qualifications in Health Care. Enroll now and STUDY ONLINE for FREE* Do not delay!! Call us on 0800 525 2637 or email us at training@kalandra.ac.nz *All courses starting in 2022 are free for NZ Citizens and Residents. We offer NZOA Levels 3, 4, & 5 certificates with options to specialise in the following: Dementia AgedCommunityIntellectualPhysicalPalliativeMentalDiversionalCareTherapyHealthandAddictionsCareDisabilitySupportDisabilitySupportcare(homecare)Care Visit
Visit us at STAND 2 us at STAND72
Visit us at STAND 72 Come and see the Linenmaster team at the NZACA summit and learn how our easy rental and laundry service makes your day to day operations easier and cost effective. We pick up your dirty linen and drop it back clean, every time, on time - it’s that simple!
Visit us at STAND 102 Is a unique training provider, focussing on ways to improve the life of the older person. Kalandra empowers the carers, extending their knowledge and skills and improving the quality and range of care offered to our older person.
40 NZACASummit pathogens including SARS-CoV-2 (COVID 19), C-Diff, MRSA and CRE. HUBSCRUB allows you to completely clean and decontaminate a wide variety of equipment in less than 6 minutes saving you labour, time and money! Visit us at STAND 101 Independent Living Charitable Trust is committed to making daily living easier for people with mobility and dexterity impairments. We sell assistive products that help people retain their mobility and independence. We also provide free disability information and advisory services as well as equipment hire and cleaning, and servicing mobility equipment.
Visit us at STAND32
service
On the 1st of April 2022, we proudly announced that we are now trading as Reward Hospitality. This exciting new chapter of our well-known and loved New Zealand-born business saw us become the largest supplier of non-food, food products in our region. With 26 locations across Australia, New Zealand, and the Pacific Islands, there is no task too big small for team. We take great pride in being the preferred supplier of food
42 NZACASummit Marchese Partners | Life3A is a global firm of Architects, Interior Designers and Strategists, recognised innovators in the design of Next Generation Later Living. It takes more than just design to impact how people age better. Our passion is about solutions that deliver communities for the next generation of ageing Visitpopulations.usatSTAND 12 “Miracle Electronics look forwarding to catching up with you finally and discussing our latest Comeofferings.tothestand and interact with our CareCall Wireless and CareCall Edge products to see how they can work for you.” Visit us at STAND 44 Welcome to Reward Hospitality, Asia Pacific's leading hospitality & care supplier. You may have known us as Burns & Ferrall.
or
our dedicated
service solutions to the industries we serve. They include: Hospitality, Catering, Healthcare, Accommodation, Education, Leisure & Entertainment and more! Our extensive range of products span across Tabletop, Kitchenware, Drinkware & Bar, Takeaway & Packaging, Hotel & Buffet, Equipment & Furniture, Hygiene & Washroom, Uniforms & Safety, and more. We’re dedicated to sourcing the latest and greatest trends from around the globe with an international buying Ifconglomerate.there’saproduct on your wishlist you cannot find in our extensive range of products, we can source it for you. We work closely with international manufacturers who can deliver fitfor-purpose products including those that are very unique. Visit us at STAND 28 Visit us at STAND78 BENEXTFEATUREDISSSUE Call CAROLINE on (09) 304 0142 ext 703 caroline@reviewmags.comor
Our easy rental and laundry service makes your day-to-day operations easier and cost effective. We pick up your dirty linen and drop it back clean - every time, on time - it is as simple as that! New Zealand owned and operated.
A KIWI COMPANY... THAT PROVIDES COMFORT www.linenmaster.co.nz or phone 0800 546 366
Our easy rental and laundry service makes your day-to-day operations easier and cost effective. We pick up your dirty linen and drop it back clean - every time, on time - it is as simple as that! New Zealand owned and operated.
A KIWI COMPANY... THAT PROVIDES COMFORT
A KIWI COMPANY... THAT PROVIDES COMFORT Visit us at STAND2
A KIWI COMPANY... THAT PROVIDES COMFORT www.linenmaster.co.nz or phone 0800 546 366
A KIWI COMPANY... THAT PROVIDES COMFORT
Our easy rental and laundry service makes your day-to-day operations easier and cost effective. We pick up your dirty linen and drop it back clean - every time, on time - it is as simple as that! New Zealand owned and operated.
Our easy rental and laundry service makes your day-to-day operations easier and cost effective. We pick up your dirty linen and drop it back clean - every time, on time - it is as simple as that! New Zealand owned and operated.
NZACASummit
Our easy rental and laundry service makes your day-to-day operations easier and cost effective. We pick up your dirty linen and drop it back clean - every time, on time - it is as simple as that! New Zealand owned and operated.
44Who benefits from ServiceIQ on the job training? Everyone. It’s ideal for people who have done very little training, as well as more experienced staff who need to further develop skills. Your staff learn as they work, minimising downtime and taking the pressure off managers and colleagues. There’s also a great incentive for the learner, with a nationally recognised qualification when they successfully complete. Visit us at STAND 40 The team at Worchem look forward to meeting you at the Retirement Living and Aged Care Summit. Summit If you’re interested in a safer, more efficient cleaning solution for your facility then please come and have a chat with us at Stall 35 to find out how we can help you. Visit us at STAND 35
NZACA
Working Wise is a New Zealand owned and operated company specialising in health, safety, and wellbeing. We developed GOSH, our online reporting system, over 12 years ago and have clients of all sizes across New Zealand. Drop by our stand and we’ll talk about improving HSW in your Visitworkplace.usatSTAND 29
Smart, Responsive Aged Care with Advance Care 03DUNEDIN4663030 03CHRISTCHURCH3650333 09AUCKLAND3071540 A Nurse Call System That Gives You More Than Just Alerts · Alerts and call buttons at your fingertips · Real time location tracking of both people and assets built in · Hassle free reporting out of the box It’s vital that residents can not only get help when they need it, but that you also have a system that supports your team to provide them the best level of care possible. The Advance Care Nurse Call System delivers more than just alerts, it’s a comprehensive solution that elevates the level of care your facility offers. We are the official supplier of Advance Care in New Zealand securityspecialists.nz/advancecare Coming to the NZACA Annual Summit? Drop in for a chat at Stand 99
48 LIFE socialisation,enjoyment,sourceprovideealtimesaof nurturing and dignity for people living in aged care settings, therefore it is important to consider the role they play, not only in providing nutrition, but as an influence on quality of life. Many residents in aged care facilities need assistance when consuming meals. This can be one of the most important care tasks undertaken by staff, therefore carers need to ensure dignity in dining is maintained at all times. For residents, highly important aspects of the mealtime experience have been identified as: feeling respected, independence, variety of menu options and choices, staff knowledge and attitudes, the timing of meals, a calm and comfortable dining environment, food quality and suitability. For seniors, feeling that they have lost some of their dignity can make meal time difficult and emotional. Challenges in eating often begin with vision loss, dental problems, cognitive loss, or digestion-specific issues. These struggles can result in frustration and stress for everyone.Thereare ways to maintain dignity for aged care residents. One of the most effective strategies is to ‘be engaged’ with the person you’reHaveassisting.aconversation with your residents and tell them what is on the plate. When the meal is pureed, it’s even more important to explain what the person is eating as this texture modification can change the appearance of the food.Cut the meal up in front of the person (once they have seen what it looks like) so they can see the full meal first.Don’t mix foods together, especially if food services have gone to the effort to mould pureed food into food shapes. MEANINGFUL MEALTIMES - How to Bring Dignity Back into Dining Providing far more than just a way to meet the physical nutritional requirements of the body, food is also associated with memory, social occasions, and emotions. You can deliver a high quality dining experience by paying close attention to table dedicationtermsconsideredexperienceresidents’opportunitypeople.andimprovemealtimeshydrationdignifiedmostmealtimeconsumed,enoughindependent,timetheminyouputtingmealtimeskeptNoiseforcontinuecoloursandcrockery,bespokediningcanvisionwithdelivered.isandresidents’andensuringpresentation,cutlery,crockerydrinkingvesselsmeetuniqueneedsthattableservicesensitivelyandsafelyResidentswhoarelivingdementia,impairedordexteritydifficultiesenjoyanindependentexperiencebyusinghigh-rimmedadaptedcutlery,tableclothsincontrastingtoenableresidentstoenjoyingtheirfood.Thegoalshouldalwaysbemealtimestoberelaxing.andbustleshouldbetoaminimumduringtoavoidanyoff-distractions.Whenfeedorsupportapersoneating,bepresentwithasthisisanimportantforsocialstimulation.Enablingpeopletobeensuringfoodandfluidsareandsharingtheexperiencearethegratifyingaspectsofdining.Goodnutritionandandenjoyablecandramaticallythehealthwell-beingofolderMealtimesareantoenhanceday-to-dayandshouldbeapriorityinofimportanceandofstafftime.
Just over a year ago, Wendy Reeve was talking with her Aunty Viv about her clothing protectors.
This is where Eveer Creations all started, a business which ensures confidence and dignity with beautiful handmade Clothing Protectors, made in Pukerua Bay. Reeve makes each clothing protector from scratch. Each has three layers, a beautiful cotton front, absorbent middle and 100% waterproof backing. Over time, she has made some changes, such as the diamond clothing protector having a side dome, to allow the wearer more self help. “I have also introduced the ‹Pull Over› protector, which I made for my Aunty who can›t manage any domes, and wants to do as much for herself as she can.”
The Adult Full Clothing Protectors are functional and beautiful protectors, ideal for people in wheelchairs or in a seated position for meals. The side dome placement is ideal for people with low mobility in their arms.
49July/August 2022
Dining With Dignity
“The more I looked around their retirement home and hospital level care home, the more I started seeing a real need for nicer, more user friendly clothing protectors.”
“They›d tell me about their personal lives, family members who used six towels a day in order to not get dirty clothes, grandparents who stopped drinking tea in fears of spilling it, and teenagers who required dribble protectors, but felt their dignity wasn›t being met by wearing a baby bib.”
The Adult Dribble Protectors are fun and look lovely. They are absorbent, waterproof and made with quality fabrics to ensure they are not just functional, but also comfortable to wear.The Diamond Clothing Protectors are lightweight, durable and easy to wear. They are designed to ensure clothes are kept clean and dry, with a high quality cotton front and waterproof backing.
What started out as Reeve making beautiful clothing protectors for her Aunty and Oma, soon turned into a business. She started receiving emails from people who had spotted her Aunty at the mall wearing hers, or people who saw Reeve’s photos on facebook.
LIFE oth my Aunty Viv and my 90 year old Oma used clothing protectors for every meal (My Oma, who has since passed away, was confined to a bed, and my Aunty has a form of Muscular Dystrophy, so is in a wheelchair),” she explained.
For more information and to order, visit www.eveer.co.nz
Reeve noted that the feedback about her products has been amazing.“Itisreally special to hear so many stories of people feeling confident. I am really thankful that I have found something that brings me joy as well.”
“All these people are just people, like you and I, and like my Aunty Viv and Oma. They, like us, deserve to wear nice things and feel confident while wearing them too. Nobody wants to wear a clothing protector, but it is a part of life. So, if you need to, why not wear one that looks great?”
Eveer Creations can also create custom orders, such as if someone has had a stroke and requires the dome on a specific side or if someone requires a large size.
The Pull Over Clothing Protector is designed to allow the wearer more self help, independence and dignity. Made with high quality fabrics, it is waterproof, machine washable and looksDignity and confidencegreat! are the top values for Reeve.
Useful Tips and Products
Ensure that the dining area is well-ventilated, with adequate lighting and free from distractions to enhance the elderly persons’ concentration. Take a seat It’s important not to stand over people when they’re eating; sit on a chair and be at eye level with the person so they feel more relaxed. Striking up a conversation with person you’re assisting helps to put them at ease and allows them to enjoy the experience more. Bonding over mealtimes will turn what could be an experience they dread, to one they look forward to.
When a person requires assistance to eat and drink, their nutritional health becomes dependent on others. It may be just a meal to you, but that meal is full of nutrients which are vital to maintaining that person’s well-being. One of the most effective strategies is to be engaged with the person you’re assisting.
Eating Independently
Older adults living with health conditions like nourished.moreenjoyable,eatandeating.theirsomealmosthandandcanHandtroubleneuropathytremors,Alzheimer’s, dementia,stroke,arthritis,oroftenhaveeatingindependently.tremorsorweaknessmakeholdingutensilsmakingthenecessaryandarmmovementsimpossible.Becauseofthedifficulty,seniorsmayeven loseappetiteandstopAdaptiveutensils,plates,cupsmakeiteasiertosomealtimeismoreandseniorsarelikelytostaywell-
Cutlery There are different types of cutlery that can help residents eat independently including those with wide, weighted, non-slip handles. Choosing adapted cutlery that has a discreet appearance will help
50 LIFE Environment
• Are the utensils and cups appropriate
Schonwald Donna Senior range offer what’s called the Comfort Plate. They have a wide rim which makes them easy to pick up, and the raised edge helps diners pick up food more easily, even if they have weak or unsteady hands. As well as having a lip on one side, they have a ring around the inside which helps residents see how much food is on their plates. A great option for residents who don’t want to stand out from the crowd by using a plastic foodEatwellbumper.Assistive Tableware is specially designed to help increase food and drink intake, maintain dignity and independence during meals, and reduce work for caregivers. They are great for people with Alzheimer’s or dementia who struggle with eating or have decreased appetite.
• Is the person sitting upright
• Make sure tables and trays are set
• Use non-slip mat to fix utensils on the table for easier feeding.
CARERS’ CHECKLIST
• Ask the person if they would like a clothes protector
• Use smaller spoons to control feeding amount and minimise the risk of choking
Crockery Adapted cups and plates can also aid in dignified dining.Food Bumpers are ideal for people who want to use conventional tableware but have difficulty getting food onto utensils. Practical for people who tend to push food off the plate because of a lack of coordination. Sanitary food bumpers clip onto any circular dinner plate and provide walls against which food may be pushed onto forks or spoons. Coloured food bumpers may be used for identification of individuals or dietary restrictions. InnerLipPlates are also useful and can be combined with a food bumper for extra care.Scoop bowls with suction cup or non-slip grip bases help push food onto cutlery with ease. Suction cup bases keep bowls in place and reduce spilling accidents. Spill proof cup covers can transform any tumbler into a spill-prof cup. Covers can be used to make a sipper cup, or a straw can be placed in theTomkin’stop.
• Be mindful of how much is being consumed in each mouthful
• Consult therapistoccupationalifnecessary for advice on the choice of feeding devices
• Encourage sips of drinks between mouthfuls to help with fluid intake
• Try to not talk to other people while feeding a resident
• Are they in reach of the meal
51July/August 2022 residents who have difficulty feeding themselves feel more comfortable.Therearealso cutlery aids such as grips that make using knives, forks, and spoons a lot easier. Lightweight, large handles are easy to grip and enable better handheld stability when eating. When choosing a cutlery aid you must consider a resident’s productsrequirementspersonalasdifferentaredesignedfor a range of different needs and symptoms. For example, plastic-coated spoons are ideal for tremors or unsteady hands, whereas two-in-one style cutlery is perfect for one handedOtheruse.aids include products such as GripoFix, a universal fixing system. GripoBalls associated with the GripoFix metacarpal strap will encourage the hand to close on the utensil. Bendable built-up knives, forks and spoons are easy to grip and are bendable in either direction, perfect for people with arthritis, Parkinson’s, neuropathy, or low grip strength. Other Utensil Tips:
sobel inherdidn’tadoesn’tHarris-ClarkremembertimewhenshelivewithgrandparentsSummersetby the Ranges, Levin. Her earliest memories are of her grandparents reading to her in the lounge, and playing with her dolls house. She was just over two when Child, Youth and Family sent her south on a bus in the care of a social worker. Isobel’s grandmother, Gwyneth Harris, collected her from the bus stop and took her home to her villa, and there Isobel stayed, until she left in 2019 to go to Otago University, where she is currently a third year student planning to embark on her Masters study next year. Child, Youth and Family attempted to resettle Isobel elsewhere when she was about five, because they thought a retirement village wasn’t a suitable place for her to grow up, but her grandparents marshalled their case; affidavits of – we went to plays and the pantomime, the circus, and library programmes, then as she got older she loved her dancing. When she was little I took her to meetings in her pushchair; she had books and snacks, she was always happy.” On Sundays Isobel went to church, where she sat with Gwyneth in the choirstalls.Isobelwas also part of village life, going to all the events with her grandparents. Gwyneth explaining,remembers“Isobel,there are people here with wobbly legs and walkers, so you have to be careful and quiet.” And she was, rapidly becoming the Christmas fairy and the Easter bunny’s helper. Isobel tells me that she’s still Santa’s helper when she goes home for Christmas. Her great aunt and uncle also lived in the village; Isobel says “They were very gregarious, they ran all the events – St Patrick’s and St Andrew’s Day breakfasts, shared dinners, communal fireworks – and I loved getting involved. If I lost a tooth – especially the time I lost one at a potluck dinner –I got lots of coins from all the Tooth Fairies there.” Living in the village sometimes gave Isobel an edge over her schoolmates. The mini-golf course was a great drawcard for new
Grandparents
52 LIFE support for their parenting from within the village, the school, preschool and church, and across Levin finally convinced a Family Court judge that Isobel should stay where she was, and that was that. Isobel’s babyhood had been challenging: her mother Janine was an alcoholic, and her father was unable to provide the stability she needed at that time. When Janine was heading south to another residential rehab programme, Isobel came into her grandparents’ care, though initially the care was all responsibility.Gwyneth’sIsobelwas so anxious because of her early experiences that she wouldn’t stay alone in a room with her grandfather Cedric. But Cedric, a retired teacher like Gwyneth, gradually won her over with his patience, waiting till she was ready to come to him, and within months she began to trust him.Gwyneth had raised six children, and in the village she nurtured Isobel within the same frameworks –love, routines, expectations and lots of activities. She remembers, “I knew Isobel needed routines to give her security. I got her into preschool three mornings a week to give her friends, and we did lots of activities
RetirementGrandchildrenRaisinginVillages
“Growing up in a retirement village was my normal, and we made it work.”
53July/August 2022 school friends, and the villa was well-located, with lots of lawn space and trees nearby to play in. “We could practice gymnastics on the lawn – I had a bigger backyard than anyone else! One of the residents told me recently how much she enjoyed watching us practicing from her window – she’d been a gymnast herself. When we had school projects we’d always go back to our place to work on them. Nana would make us afternoon tea and we’d work at the dining room table.”
While these arrangements are still uncommon,relativelyit’sclear that with goodwill on all sides they can be made to work for the families concerned and for other residents. They give a taste of multi-generational living in an community,olderandit’s probable that having a child around regularly goes some way to filling the gap for residents whose grandchildren don’t live nearby. Isobel and Milly are living proof that it can indeed take a village – even a retirement village – to raise a child. By Janet Brown, Head and Heart Ltd
Another bonus was that Isobel’s best friend’s grandmother lived in the village. Her friend would have breakfast with her grandmother then they’d walk to school together. Looking back, Isobel says, “Growing up in a retirement village was my normal, and we made it work. I loved hearing the residents’ stories about their lives. One of my human geography papers at uni recently was about ways you can be discriminated against – sexism, racism, ageism – and that made me think about growing up in a retirement village and all I learned from that.”
I ask Milly about the difference between living in her father’s house and her grandparents’ apartment. She tells me: “It’s quite different to come to the apartment, it’s bigger than my house and I like the way Granny has a rubbish chute so we don’t have to do the bins and mow the lawns. It’s really nice and quiet out on the balcony. At Christmas people decorate their doors and railings, and Ross, who delivers the mail, puts tinsel on his mobility scooter basket, it’s lots of fun. We give the neighbours on our level Christmas baskets with fudge and biscuits.” As growing up in a retirement village did for loved by residents new and old, and her visits home are eagerly awaited. The village provided security and continuity for Isobel when her mother, who she visited on Sunday afternoons, died, and more recently when Cedric died five years ago. She still loves her trips home to Summerset by the Ranges. Isobel explains, “It’s different living in the village now, and many of the residents are no longer there, but I love seeing the ones that are. Coming home sporadically I do notice people ageing, being out of the village I see it more. I’m so grateful for all the opportunities I had, living in a retirement village wasn’t detrimental at all. The village community was my wider family.”Milly French is only nine, but she has very similar views about the time she spends in thecomingsafesecondeasyinformaltoaroundthemuchseeingfriend,neighboursourwelcoming,own:areallMillyThornbury.step-grandfatherherofsecondsincewhenMilly’sAuckland’sResidentialNorthbridgeVillageonNorthShore.motherRacheldiedMillywasfour,andthenshe’sspenteveryweekendandmuchherschoolholidayswithgrandmotherCarolandDennisCarolsaysthathasmadefriendswiththeirneighbours,whomainlywomenontheir“Peoplehavebeenveryespeciallyonapartmentfloor.Ourtreatherlikeatheylookforwardtoher.Andthere’ssotodo–weswiminpool,usethespa,walkTuffCrater,andgothebeach.Northbridgeisandunfussy,soit’stohaveherhere.It’sherhome,andshefeelshere.”Millyagrees.“Ilovehereandseeingalllovelypeoplehere.Ilike
I asked Gwyneth whether she had to negotiate any special arrangements to keep Isobel in the village. She explained that, with Isobel arriving so unexpectedly, the then manager took the view that they should wait and see how things worked out. By the time the custody was permanent, Isobel had won everyone over and so the informal arrangement continued. There was one complaint to the CEO, who investigated and took the pragmatic view that Isobel had caused no bother and should stay. The current manager, Monique Hayes, says that Isobel is much going for walks, seeing the quails and other birds. At the allotments there’s a little bush walk with weta houses, and when I went last time, one had spider’s webs on it. And it’s really fun in the pool. Gramps races me, and I make a little floaty house out of the pool noodles and Gramps pretends to be a leopard seal.”
Isobel, Carol says going to village functions like barbeques and afternoon teas has given Milly confidence talking with older people and she looks forward to these events. “It makes her feel grown up, being part of an adult community. On balance I think it’s been very good for her.”
Bert’s wife Patti was among them and said she was honoured her husband had been recognised in this way.
Melbourne retirement village named in honour of Bert Newton (AM, MBE)
Aussie entertainment icon immortalised at Ryman Healthcare’s Highett development
54 LIFE he name of one of Australia’s most enduring and loved entertainers will take centre stage at Highett’s newest retirement community. Ryman Healthcare today announced its retirement village in the bayside suburb will be named in honour of Bert Newton (AM, MBE). The Australian show biz icon joins Weary Dunlop, Nellie Melba, John Flynn, Charles Brownlow, Deborah Cheetham and Raelene Boyle in having a Ryman village named in his honour.Aquadruple Gold Logie winner and Logie Hall of Fame inductee, Bert Newton was a true pioneer of television and radio, filling the airwaves and screens of millions of Australian homes for more than half a century. He first captured the imaginations of Australians while working in radio broadcasting, primarily as an announcer, before becoming a star of television during its inception in 1956. Later, he would host Australia’s night of nights, the Logies, 19 times. More than 200 people attended the unveiling of the village’s name at the Sandringham Yacht Club today.
The Bert Newton Retirement Village at 32-40 Graham Road, Highett, will include independent apartments, assisted living in serviced apartments and an aged care centre. It will have a gym, a bowling green, a hair and beauty salon, a chapel, a cinema, a bar, a cafe and an indoor swimming pool, among other amenities.Thevillage will be home to around 230 people when complete. The first residents are due to move in next year.
Contacts: For media information or images contact Michael Cummings, Victorian Communications Manager, on 0452 381 781 michael.cummings@rymanhealthcare.
Photos: Patti Newton speaks at today’s event to announce that Ryman Healthcare’s new retirement village in Highett, Melbourne, will be named in honour of her late husband, Bert. It has seven more sites at various stages of the planning, design and construction process in Essendon, Ringwood East, Mulgrave, Mt Martha, Mt Eliza, Kealba, and Coburg North.
55July/August 2022
“We’re really thrilled to have this honour of naming the village after Bert, especially in Graham Road,” Patti said. “Bert was a people person; he loved to make people happy and the quality of this beautiful village will do that. “I’m on the search for memorabilia to have within the village so you can always see his smiling moon face. “He never wanted to be forgotten, so now with the Logie named in his honour and this village, he’s doing well.”
Ryman Healthcare’s Victorian Sales and Community Relations Manager Debra Richardson said the company had been naming its villages after exceptional people for more than 30 years. “First and foremost, this tradition is about honouring the contribution of that person and doing what we can to help preserve their legacy,” Debra said. “But it’s also about creating a unique identity for that village. The village community becomes coloured by their character and imbued with the values that set that person apart. “We’re not just slapping a name on the front gate – we’re committing to create something which stands as a living, breathing homage to that person’s life and legacy.“Itis an incredible honour to name our Highett village after one of the greats of Australian entertainment.”
an Italian pasta dish that shows off ingredients like spezzatino (Italian pork stew with potatoes) or a roast vegetable bruschetta with goat cheese.
The menu design panel, led by Matt Orr (Food Systems & Development Chef), meets regularly and chats about new recipes, the availability of seasonal foods from key suppliers including Bidfood and Service Foods, and how best to test the recipes in theIdeaskitchen.aregenerated from all areas of the Ryman world, including the villages. Regional Lead Chefs Gabrielle Lewis (Christchurch), Casey Cowley (Auckland), and Darryl Neshausen (Wellington) get foodie tips from the respective village chefs in their areas.Eddie Tandy, Wellington-based Hotel Services Operations Lead, is another who has input into the panel. Eddie is responsible for the delivery of food and beverage options, some of which will feature in regular village Happy Hours.
The individual chefs and Matt Orr, in particular, do a lot of development work on new recipes being added into the Ryman mix.
Matt says roast beef, fish and chip and lamb stew dishes remain popular favourites, and will be served multiple times during the seasonal menu calendar.
Food forcreateheroesrecipesRyman Ryman chefs join in a ‘menu design panel’
56 FOOD econfiguring menus with new appetizers, mains and desserts is a foodie challenge laid down for Ryman’s gourmet experts to solve. Is this Ryman’s version of MasterChef? Well certainly chefs are being asked to create exciting recipes that will tempt and satisfy the tastebuds of a wide range of residents.Theconstruction of recipes is becoming more rigorous and the menus more sophisticated. Seasonal Ryman Delicious menus – reflecting winter, spring, summer, and autumn – are being drawn up with the help of the ‘menu design panel’.
The spring recipe starts in early September.
Victorian-based Lawrence Manohara-Seelan adds input on what seasonal foods are available in Australia.Mattsays that chefs on the menu panel will be given the protein, such as chicken or beef, they should work with and then are asked to come back with a creative recipe that can be tested in the village and also with the resident focus groups.
Charles Fleming Senior Lead Chef Daniel Reid, Diana Isaac Senior Lead Chef Troy Noronha and Grace Joel Chef Paratene King offer their perspectives to the menu design panel. Before the introduction of the extra chefs the process of successfully introducing new recipes to 37 villages was a bit disjointed, Matt says.
Andrew Gibson (Ryman Hotel Services Manager) says while there are a lot of people involved in the design process, that inclusivity results in an amazing selection on every Ryman menu. The menus are updated“Whatquarterly.we’retrying to do is build a library of recipes so that over time we have more and more options that we can call on. It’s like the Edmonds Cookery Book for Ryman,” Andrew says. “(For example) we’ve done a venison casserole with prunes for the first time, which has proved very popular. So we will start to use more venison in our menus… We try things. If a change works we keep it and if doesn’t work we ditch it or reassess it.”
A dedicated panel team draws in regional lead chefs, village chefs and resident tasting teams. Also, as part of the recipe and menu design process, ‘resident focus groups’ taste and test new meal choices.Oneteam member is Anshul Jairath, a Senior Lead Chef. Anshul has worked in high profile Christchurch locations such as Harlequin Public House and No. 4 Bar and Restaurant. With his Ryman ‘roaming chef” role Anshul gets to travel, working within the South Island villages, and to be creative.Forexample, he has added into the Ryman menu
“And some of those recipes will go to a resident focus group. If it’s a new recipe we will test that out on residents and get their feedback about it, so we can tweak it even further.”
NICKI YOUNG Chief Business Improvement Officer, RSL LifeCare s the Chief BusinCareess Improvement Officer, Young is responsible for ensuring their Residential Care and Home Care services deliver the highest standards of care to their agedThecommunity.mostrewarding aspect of her job is witnessing the passion, dedication and commitment of their front-line workers firsthand.
Delivering the Highest Standard of Care
“They make a real and lasting difference in the lives of so many every day. This motivates me to ensure they have all of the right resources and development opportunities to be their best for those in our care.”
57July/August 2022 COLUMN
The most challenging aspect of navigating a career path in the aged care sector is the ever-changing needs of the ageing community, which significantly impact the workforce skills required and the environments of their homes. To keep up with the pace of the changing landscape, Young and her team are constantly on their toes, working with the sector, government and key stakeholders to ensure they are ready to meet shifting consumer demands.
Prior to this, Young held several prestigious positions, including a health services and contract manager at the Reserves and Director of Nursing at International Health and Medical Services. With over 20 years of extensive experience serving as a clinician and health leader at the Royal Australian Navy, Young has completed Registered Nurse and Grad Programme training in Adelaide, Australia.
“The thing that I love about the aged care sector is the opportunity to really connect with our residents and focus on individualised interactions and developing relationships,” said Young. Unlike tertiary or primary healthcare, where interactions are short and recovery-focused, RSL LifeCare provides residents with a place to call home. Young initially joined the RSL LifeCare team in 2020 to establish a charitable business unit that supports current and ex-servicing veterans and their families in need before assuming the Chief Business Improvement Officer role for RSL LifeCare’s aged care services this year.
Nicki Young is the Chief Business Improvement Officer at RSL LifeCare, a charitable organisation caring for over 7,500 residents in 28 retirement villages and 28 Aged Care Homes across New South Wales (NSW) and the Australian Capital Territory (ACT).
Gonski is one of Australia’s most eminent business leaders and was previously chair of the ANZ Banking Group, Coca-Cola Amatil Ltd, Sydney Airport Corporation Ltd and ASX Ltd. He is currently non-executive chair of Barrenjoey Capital Partners Group and is the Chancellor of UNSW, President of the Art Gallery of NSW Trust, and a Director of the Lowy Institute for International Policy.
David Gonski AC welcomed the launch of a new brand and provider for a significant property asset.
Providing living and support for over 10,000 Australians and with more than 300 employees, Levande is now one of the largest retirement living providers in Australia, and will offer communities to support a modern, independent lifestyle and the ability to age in place. Led by Gonski and Dvorak, the new Board and executive leadership team are focused on continuing to invest in Levande’s portfolio to ensure the highest level of support for senior Australians. The change in ownership will provide the business with greater access to capital to remain a clear industry leader and drive growth across the business.
“We are excited by the opportunity to introduce Levande’s new vision for retirement living to current and future residents and are delighted to have appointed someone of Suzanne Dvorak’s calibre to lead the business,” Gonski said.
“Levande will be a purpose-led business, and part of the work in front of us is to shape our sustainability goals, which will be a core part of the brand’s value proposition. From decarbonisation targets to ensuring all new developments adhere to best-in-class sustainability metrics, Levande will seek to become the clear industry leader on all areas of DvorakESG.”added that she is greatly looking forward to taking the helm of Levande, which will revitalise
58 LIFE evande has been launched by EQT Infrastructure and follows the completion of its acquisition of Stockland Group’s 58 villages across New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory.
New retirement living brand Levande has launched in Australia with David Gonski AC appointed as Chair and Suzanne Dvorak as Chief Executive Officer of the new organisation.
Dvorak is an experienced retirement living and aged care executive and was most recently Managing Director of Bupa Villages and Aged Care, Australia, where she oversaw a team of more than 10,000 employees across 72 care homes to support the needs of 6,000 residents.
“Suzanne brings enormous experience and expertise to this important role. Her appointment demonstrates our commitment to providing a world-class offering to senior Australians.
New Retirement Living Brand Launches in Australia
“Levande is a clear leader in the Australian lifestyle living space. We are excited to partner with the new Board and leadership team to invest in growing Levande’s portfolio of high-quality villages and expanding the services available to current and future residents,” added Ken Wong, EQT’s Head of Asia Pacific, Infrastructure. “Our investment in Levande is consistent with our purpose-led investment philosophy, and our experience investing in similar businesses makes EQT the ideal partner for the next phase of Levande’s journey.” www.eqtgroup.com
David Gonski and Suzanne Dvorak
59July/August 2022 living options for senior Australians through the creation of vibrant, modern neighbourhoods where residents can enjoy their lifestyle. Levande is a Swedish word that means ‘vivid’ and ‘full of life’, and it captures what we want to offer. “The concept of ‘retirement living’ is changing, as many residents aren’t retired – so we think of it as ‘lifestyle living’. At Levande, residents can choose a home and know that it will support their lifestyle and be their base in the years to come as they pursue their interests.”
Levande continues EQT’s track record in social infrastructure investments, both globally and within Australia and New Zealand.
Brand
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