Q1 • 2022
U N I T I N G M AT E R I A L S , T E C H N O L O GY A N D D E S I G N
TRENDS IN DECORATIVE HARDWARE ENHANCING CHICAGO’S THEATER EXPERIENCE CREATING ALLERGY-SAFE INDOOR SPACES KBIS PRODUCT SHOWCASE
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CONTENTS
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U N I T I N G M AT E R I A L S , T E C H N O L O G Y A N D D E S I G N
FEATURES 16 Enhancing Chicago’s Theater Experience
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Steppenwolf Theatre Company’s new art and education center creates a destination for the community.
22 Combating Uncertainties About Surface Cleanliness Consumers crave information about durable and cleanable surface materials and the best cleaning practices to follow.
26 Designer Perspective Mid-century modern: Adapting an old style to a new lifestyle.
SPECIAL SECTION 57 KBIS Product Showcase A look at the products featured at KBIS 2022.
30 Looking Ahead Economist Chris Kuehl's outlook on the 2022 economy.
42 Building a Connected Shop Using data to power manufacturing processes.
46 Trending Colors for Surfaces A forecast of trends dominating home surfaces in 2022.
50 Trends in Decorative Hardware Warm golds, matte blacks, slimmer handles and timeless designs.
54 Creating Allergy-Safe Indoor Spaces Materials used in interior spaces and the subsequent effect on the indoor air quality (IAQ) is as important as the look itself.
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62 Residential Color Trends for 2022 This year’s palette draws from daily, real-life activities, and beauty found close to home.
DEPARTMENTS 8 From the President
ON THE COVER: Contemporary cabinet and drawer pulls from Richelieu in matte black and brushed brass reflect an elegant trend in decorative hardware.
Patrick Adams discusses opportunity in times of constant change.
10 From the Editor Introducing Surface & Panel’s newest editor Ambrosia Brody.
12 Happenings Industry news and announcements.
34 Human Resources Surviving The Great Resignation: Preparing for the bumpy road ahead.
40 Sales & Marketing
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Confident & caring sales: How to create trusting partnership relationships.
64 Ad Index 66 Three Questions with Scott Griggs, MJB Wood.
ONLY THE ESSENTIALS
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P R E S I D E N T/ P U B L I S H E R
Patrick Adams PH: 714-486-2735
padams@526mediagroup.com
VICE PRESIDENT
Shelly Adams PUBLISHER EMERITUS
John Aufderhaar PH: 920-206-1766 john@bedfordfallsmedia.com
Never Miss a Beat.
SUBSCRIBE TO THE SURFACE & PANEL NEWSLETTER FOR NEW STORIES EVERY WEEK
M A N AG I N G E D I T O R
Ambrosia Brody PH: 714-486-2735 abrody@526mediagroup.com
David Koenig, DIRECTOR OF EDITORIAL Sara Graves, SENIOR EDITOR C O N T R I B U T I N G C O LU M N I S T S
Bill Esler, James Olsen, Susan Palé, Claudia St. John CONTRIBUTORS
Amy Gath, Sara Graves, Cadence Joan, Chip Martin, John McClain, Gwen Petter, Erika Woelfel SALES
Nick Kosan PH: 714-486-2735 nkosan@526mediagroup.com
Chuck Casey PH: 714-486-2735
ccasey@526mediagroup.com
GRAPHIC DESIGN
Mitch Tanis PH: 920-261-1947
mtanis@526mediagroup.com
V I R T UA L E V E N T S
Mitch Tanis PH: 920-261-1947
mtanis@526mediagroup.com
Alekxandr Olson PH: 920-261-1947
aolson@526mediagroup.com C I R C U L AT I O N / S U P P O R T
Jody Bays PH: 714-486-2735
info@526mediagroup.com
526 MEDIA GROUP 151 Kalmus Drive, Ste. E200 Costa Mesa, CA 92626 PH: 714-486-2735
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SURFACEANDPANEL.COM/SUBSCRIBE
Surface & Panel is published quarterly by 526 Media Group, 151 Kalmus Drive, Ste. E200, Costa Mesa, CA 92626, telephone 714-486-2735. ® 2022 by 526 Media Group. Patrick Adams, President. All rights reserved. No part of this publication may be reproduced or transmitted in any form, electronic or mechanical without written permission from the publisher. Subscription policy: Individual subscriptions are available, without charge, to manufacturers who engage in panel processing, qualified service providers and suppliers. Publisher reserves the right to reject non-qualified subscribers. One year subscription to non-qualified individuals: U.S. $50, Canada/Mexico $75, all other countries $100, payable in U.S. funds. Single issues are $15, and must be prepaid. 526 Media Group does not assume and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the U.S.A. Postmaster: Send address changes to Surface & Panel, Jody Bays, 526 Media Group, 151 Kalmus Drive, Ste. E200, Costa Mesa, CA 92626. Please direct all subscription questions to: Surface & Panel, 526 Media Group, 151 Kalmus Drive, Ste. E200, Costa Mesa, CA 92626 or email Jody Bays at info@526mediagroup.com.
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he only thing constant is change, they say. And while most people exclaim that they love new things, new challenges, and learning, most seem happy to be stuck in their routine. I am the poster child of this paradox. I don’t fear change in the least and new challenges feel like a normal day to me. I get bored easily and can’t sit still ever. But, I wake up at the same time, could probably eat the same thing every day for every meal, and if my wife let me get away with it, I would have a closet filled with the same pants, same shirts, and same shoes to wear every day. I do this because when I find something that works, why would I change it? I value things like stability and confidence in consistency. However, it seems that the world has changed and the new normal is that nothing remains the same. Some might argue this is just a “phase,” and I suppose if you look through a long enough window of time, humans walking the Earth is a phase too. This feels different. It was almost two years ago to the day that COVID entered our lives, and the world changed. As I look today, those early actions to keep us “safe” seem logical and restrained compared to the random chaos we deal with today. And while this precedence has been set, I can’t confidently believe that our “normal” lives will return. But it doesn’t stop there. Everything from lumber prices at record highs to lows, back to record highs, to “happy” long-term employees suddenly jumping ship for their “dream job” because everyone in the world is hiring today creates an environment of instability. I believe it is leadership’s job to create this stability and a calming vision of the path forward. However, it seems that leadership today benefits more by adding fuel to the chaos. Whether it is California enacting drought restrictions while having a record seasonal snowpack or Russia staging to invade a neighboring country, the new normal seems to be about constant and uncertain change. The byproduct of this is felt in society; everyone is a bit more stressed, less patient, and plans for the future less. I noticed a long time ago that the quality of products being produced tells me that we’ve become a disposable society. In the sea of Amazon deliveries that litter our porch, there isn’t a product that would last a year, much less a lifetime. While cars are built better now, we keep them for months instead of years. Forever homes are now flipped, and family traditions are acted out on FaceTime. If nothing of value is ever created, then what are we left with? There is, however, opportunity in times of constant change.
“While we must adapt and improvise to this changing world, we must also remember that the values of our foundation are what have gotten us this far, and there's only so much we can change before we lose ourselves.” Who would have thought that empires would be created simply by impulse entrepreneurs who figured out ways to produce things like masks, gloves, and sanitizer that have become today’s staple of everyday life? Will we be celebrating their 100-year anniversary of serving their clients like we are this year? Probably not, but perhaps those days are gone, too, along with the shift to impulse and disposable lifestyles? Maybe this also is part of the new normal. Think about being in school and being asked to write a business plan to create a business that will be around in 100 years. It’s hard for me to envision what our lives will be like in 20 years! But, in this new world of constant extremes, I remind myself that not everything has to be black or white. We hold true to our values while also experimenting with trying new business initiatives. I don’t dwell on the crisis when employees leave but have celebrated the fresh ideas and talent of new hires that will help us on this changing journey. And perhaps, I might even try something new for breakfast a day or two! More than anything, it is the consistency of the people and their values in this industry that we serve that gives me comfort. Through all of this, all it takes is a meeting or phone call to remind me of the true value in our lives in the relationships that we have forged with family, friends, and those we serve. While we must adapt and improvise to this changing world, we must also remember that the values of our foundation are what have gotten us this far, and there’s only so much we can change before we lose ourselves. Patrick Adams, President | 526 Media Group, Inc.
Send your thoughts and messages on this issue and article to Patrick at padams@526mediagroup.com
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A “I get the opportunity to bring the latest design, marketing, and production trends affecting the panel-based furniture industry to our readers. To say I'm excited is an understatement.”
s Patrick mentioned in his column on page 8, several companies experienced “The Great Resignation” in some form during these past two years as employees left to find their ideal workplace. Well, I was a member of that group who opted to leave a position I was in for close to five years in search of other opportunities after a tumultuous year of cabin fever and co-teaching kids in virtual school in these unprecedented times. The pandemic pushed us out of our comfort zones and put things into perspective. For me, that meant expanding my editing and management capabilities to other areas of the publishing world to try something new, exciting, flexible, and meaningful. Thankfully I found that opportunity after scrolling through LinkedIn a few months ago. So began my introduction to materials, technology, and design of decorative surfaces and panel products. Now I’m so excited to be leading Surface & Panel as its new editor. Before I share my plans and goals for the magazine, let me share a little about myself. My path to Surface & Panel involved stops at several news publications, where I covered everything from education to boating to breaking news and everything else in between. In addition, writing for USC, entertainment sites, and a healthcare publication has allowed me to refine my feature, technical, and medical writing skill sets, all while keeping my readers in mind. And now, I get the opportunity to bring the latest design, marketing, and production trends affecting the panel-based furniture industry to our readers. To say I’m excited is an understatement. I intend to make the most of my time at Surface & Panel. Over the next few issues, we will launch a news section, giving you the latest information you need to know to keep your finger on the pulse on everything happening in the industry. In this section, you will quickly get up to speed on the latest product offerings, education and training opportunities, upcoming events, and other notable announcements. Our Surface & Panel Instagram and Facebook social pages will become more active as I plan to make a conscious effort to provide more content and up-to-the-moment news on our sites. So, make sure to like and follow us on social! I believe editors should be transparent in their desire to reach their audience and that it is incredibly important to truly listen to readers, which is why I want to hear from you. Is there a topic you feel is missing in the magazine? A person whose work really needs to be highlighted? Is there a particular area that is not getting the coverage it deserves? Tell me because your feedback is essential. So, as I settle into my position, I hope to learn more about our readers and learn from you. I want to hear from you, even if it’s just to say hi or a quick introduction. Because at the end of the day, what matters to me is providing quality, informative and balanced content to all of our readers. I can’t wait to get to know you better.
Ambrosia Brody, Managing Editor AMBROSIA BRODY | MANAGING EDITOR | SURFACE & PANEL MAGAZINE ABRODY@526MEDIAGROUP.COM | 714-486-2735
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Q1 • 2022
Happenings TAG HARDWARE KCD RENDERING
KCD Software Shares Latest TAG Hardware Products KCD Software, Cataumet, Massachusetts, has announced an updated integration of TAG Hardware portfolio of products that can be imported into KCD Software. This new integration is available for the company’s updated version 10.
Mockett Announces Winners of 36th Annual Design Competition Sebastian Bartlett and Jake Gillespie, students in the Industrial Design Program at Appalachian State University in Boone, North Carolina, have been named winners of Mockett’s 36th Annual Design Competition for their functional and innovative designs. Now in its 37th year, the design competition that celebrates creativity while creating real-world applications seeks the best innovative ideas in furniture parts, components, accessories, and hardware. Bartlett designed a towel hook that features a unique design with an art deco look that instantly made his entry stand out from its competitors. Constructed of three sleek aluminum sheets that bend out ever so slightly from a welded joint, make the hook both a statement piece and functional towel hook. Mockett has begun printing some three-dimensional (3D) models and is working with Bartlett to see how the towel hook can be brought to the market in a timely fashion. A functional desk hook that seamlessly slides out when you need to hang an item, like a purse or backpack, and then slides back under the desk when no longer in use is what landed Gillespie as a winner of the design competition. The desk hook consists of two parts: the hook and a screw-on clamp that allows it to flow in and out beneath the surface. Each winner is awarded $1,000, an engraved achievement trophy, and a royalty based on sales, with no limit to the number of First Place awards. Mockett is accepting entries for its 2022 design competition. Visit mockett.com/design-competition or email contest@mockett.com for more info. n 12
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This new integration provides customers with a new pricing feature, the ability to incorporate all current TAG Hardware products into their designs and share threedimensional (3D) drawings with their clients. Then, when the job is ready to be built, KCD Software enables users to easily produce a list of products required for the job, with the necessary item numbers to order from TAG Hardware or their authorized distributor, Häfele, according to the company. The KCD Software version 10 update includes several new and updated TAG Hardware products, such as the Symphony Wall Organizer, the new Symphony Office Organizer to maximize storage on the open wall, the Illuminated Glass Shelf, with integrated lighting and wiring, and TAG Hardware’s complete selection of Decorative Handles and Knobs, new closet mirrors, like the Elite Sliding Full Rotation Mirror, and more hooks like the boutiqueinspired Elite Waterfall Hook. TAG Hardware also updated all libraries that can be imported into version 10 of KCD Software to include the latest popular finishes, Matte Gold and Slate. To access the entire library of products, visit taghardware.com/kcd. n CONTINUED ON PAGE 14 ›
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Q1 • 2022
Happenings
IWPA Introduces New Growth Initiative International Wood Products Association (IWPA) Executive Director Brad McKinney has notified members of the organization’s New Growth Initiative. Designed to recruit new members, this new signature initiative is part of the association’s priority which McKinney outlined as his first day in the position, according to an email to IWPA members. The association has created an extensive list of close to 200 prospective member companies segmented into various tiers and developed informational materials “outlining the IWPA value proposition” for potential member companies. IWPA also formed a New Growth Task Force that consists of 10 IWPA members who will conduct outreach to companies identified as prospective members. IWPA members are also encouraged to share their ideas with IWPA staff on how to increase membership. n
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Tafisa Canada Launches LUMMIA Tafisa Canada has announced the launch of its North American-made collection of luxury lacquered panels, LUMMIA. According to a company news release, the exclusive line provides architects, consumers, and designers “unparalleled options to create spectacular, lavish interiors according to their visions.” The announcement follows the completion of its new facility in Lac-Mégantic, Quebec, dedicated exclusively to the production of the new high-end lacquered panels. “Our new plant, on North American soil, is excellent news for manufacturers and distributors as it will significantly shorten product delivery times and strengthen the local supply chain,” said Louis Brassard, CEO of Tafisa Canada. LUMMIA boasts unmatched durability, fully resistant to fingerprints, microscratches, and UV rays. The collection includes 19 solid colors and prints. For more information, visit tafisa.ca/en. n
NAPCO Releases 2022 Dates for Professional Kitchen and Bath Refinishing Training Classes The North American Polymer Company (NAPCO) has announced its 2022 class schedule for its professional three-day Kitchen and Bath Refinishing Training Class and Kitchen Only Refinishing Training Class. Led by industry experts, both classes provide entrepreneurs, refinishers, and other experienced professionals intensive, handson refinishing training for bathrooms and kitchens. These trainings are well-suited for anyone looking to expand their skill set, start their own business, or for professionals interested in adding refinishing to their business. NAPCO’s three-day Kitchen and Bath Training Class shows attendees how to get their refinishing business started from the ground up. The training includes all equipment, supplies, products, business support, and more. In this course, you will learn how to refinish complete bathrooms, kitchen countertops, and cabinets, all while learning job preparation, refinishing equipment and safety, equipment cleaning and care, on-thejob safety, and precautions. NAPCO product knowledge and application, bathtub and bathroom refinishing techniques, kitchen countertop, and kitchen cabinet refinishing techniques are also covered in the course.
THE 2022 CLASS DATES ARE AS FOLLOWS: • March 16-18 • April 13-15 • May 11-13 • June 8-10 • July 13-15 • August 10-12 • September 14-16 • October 19-21 • November 9-11 • December 14-16 NAPCO’s Kitchen Only Refinishing Training Class is a one-day course geared toward experienced bathroom refinishers, painters, or other experienced professionals looking to expand their business and service offerings. You will learn how to professionally refinish kitchen countertops and cabinets while learning time-saving techniques and the practical application and use of NAPCO coatings. NAPCO training courses are held at 7315 Hamlin Ave. in Skokie, Illinois. Register by calling 800-888-1081. Visit napcoltd.com for more information. n
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IMAGES BY NICOLAS GOURGUECHON
Enhancing Chicago’s Theater Experience STEPPENWOLF THEATRE COMPANY’S NEW ART AND EDUCATION CENTER BLENDS THE OLD WITH THE NEW TO CREATE A DESTINATION FOR THE COMMUNITY
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BY BILL ESLER
hicago’s Steppenwolf Theatre Company, regarded as a trailblazer in theater circles for nearly 50 years, has just opened a new $54 million, 50,000-square-foot theater and education center, named the Liz and Eric Lefkofsky Arts and Education Center.
Steppenwolf is known for the dynamic productions developed by its ensemble of actors and creatives, which employ an unvarnished veracity that reflects the gritty style of its home city, where its campus is situated in a semi-gentrified aging industrial neighborhood. Founding players—such as Laurie Metcalf, John Malkovich, and Gary Sinise—are now big stars of stage and screen. The design of this new project and its integration into existing theater buildings was developed by a local team that channeled the goals of Steppenwolf’s ensemble and creative leaders. That team collaborated continuously in this second part of an ongoing three-phase program that will reach $74 million when completed. In interviews, it became apparent that the designers involved are also big fans of Steppenwolf. The theater is a significant economic driver in Chicago, with more than 200 venues generating millions of dollars in economic activity for the region. Though the pandemic suspended many performances, more than 80 theaters reopened in fall 2021,
signing on to citywide policies allowing them to operate safely despite the constraints of COVID-19. This vibrant theater arena has resulted in a growing number of recent design projects, ranging in scale from converted storefronts like the 119-seat The Edge Theater and larger adapted movie palaces like the Nederlander. Significant performance space projects include the $98-million DePaul Music Center [see Surface & Panel Q3 2019]; the $34-million Writers Theatre by Studio Gang Architects; and The Yard at Chicago Shakespeare Theater, an innovative design costing $35 million. But growing arts organizations face a challenge integrating building expansions since it’s hard to predict what will happen in the decades ahead. For Steppenwolf, this presented design challenges in its latest expansion of what is now a half-block long CONTINUED ON PAGE 18 ›
FACING PAGE: THE NEW BUILDING WAS DESIGNED BY CHICAGO ARCHITECT GORDON GILL FAIA OF ADRIAN SMITH + GORDON GILL ARCHITECTURE THIS PAGE: LOBBY, UPSTAIRS BAR AND DOWNSTAIRS BAR AT THE LIZ AND ERIC LEFKOFSKY ARTS AND EDUCATION CENTER, DESIGNED BY FC STUDIO INC.
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edifice on a busy street. The first building on Steppenwolf’s campus, brick and cement, was completed in 1991. Later an adjacent steel and glass Ethan Allen furniture store was annexed to the north end of the 1991 structure and turned into a cafe and small theater space. Finally, the new structure, which will soon premiere its first show, was built on an empty parking lot at the opposite end of the site.
�It was our goal to provide a welcoming public space with clear visual signals to direct theater goers toward improved building amenities, address the needs of the theatergoers, box office staff and theater staff.� FC STUDIO PRINCIPAL JULIE FISHER
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MATERIAL MATTERS The design of the new building was by world-renowned Chicago architect Gordon Gill FAIA of Adrian Smith + Gordon Gill Architecture. Notable for his firm’s soaring towers in Asia, Gill’s home is within walking distance of Steppenwolf. Like many creatives engaged for the expansion, Gill himself is a fan and patron of the theater. As with many contemporary architectural projects, the interior is visible from the exterior, and elements of each pierce through the exterior walls. For the structure’s core, Gill selected panels of offwhite glass fiber reinforced concrete (GFRC) which were molded with textured surfaces and erected to form the main building, with a glass and steel “greenhouse” enfolding it. GFRC has sound insulation properties, which helped shield the interior spaces from traffic on the busy thoroughfare and a subway and elevated transit lines next to the structure. “We needed a material that could be inside and outside because it kind of slips through the side of the skylight there, both externally and internally,” Gill said. “We wanted something that was rugged but not indifferent. We wanted it to play a slightly more artful role, let’s say, rather than simply utilitarian. And so, we came upon this GFRC— glass fiber reinforced concrete.” This fiberglass-like material, cast by local firm Bridges & Blocks, substitutes cement for the resins in conventional fiberglass, allowing it to be molded, and provides texture and sound dampening properties that are significant given Steppenwolf Theatre’s location adjacent to a subway, an elevated rapid transit line, and a busy
thoroughfare. “So, the sandwich of the GFRC was going to be great from a sound insulation standpoint and a constructability standpoint, and from a weathering standpoint,” he explained. Mark Cerone, a materials expert at Adrian Smith + Gordon Gill, says recurring use of perforated panels for metal ceilings and theater surround, and again for veneer panel partitions in public spaces, “allows light to permeate. It allows for depth and for patrons to see and sort of experience what’s behind them. We didn’t want to just cover surfaces up; we wanted to layer surfaces.” So, for example, in using Armstrong Custom Commercial Ceilings (the former Armstrong Architectural Components Group) baffles of oak, “You can see through and see ductwork. It’s very honest, and it’s not just a cover.” During focus sessions, Steppenwolf leaders conveyed to the designers that it sees itself driving a “collision” of the ideas informing its plays with the community that makes up its audiences. UK-based Charcoalblue’s new Chicago office designed the theater space, which is the heart of the new building. It is a sizable yet surprisingly intimate 400-seat theater in the round that puts no patron more than 20 feet from that stage. During focus sessions, ensemble actor and playwright Tracy Letts told the team he wanted the audience “to see me sweat” when on stage. And they will be able to do that. As the project progressed, materials selection for everything from the exterior and interior walls assembled from glass fiber reinforced concrete to the veneer panel corridors and ceilings of materials such as perforated steel and ranks of oak baffles on the ceiling (sourced from Armstrong Custom Commercial Ceilings) helped tie the old and the new structures together in a broad manner. A WELCOMING ENVIRONMENT And at the final stages, fc Studio inc delivered the goods on aspects of the interior design, the parts of the theater that ticket holders see on arrival, at intermission, and perhaps for a drink afterward. This included bright new lobbies, refreshed oak veneer paneling in many public areas, and two new full-service bars. At each juncture, materials define and unify the overall Steppenwolf project elements. “It was our goal to provide a welcoming public space with clear visual signals to direct theater goers toward improved building amenities, address the needs of the theatergoers, box office staff and theater staff,” said fc Studio Principal Julie Fisher, whose firm designed a vibrant new bar on the second floor along with flexible conference and meeting spaces. A signature aspect of Fisher’s work was the design and coordination of the first-floor lobby bar and light fixture in the new structure. Visible from the street, it beckons passersby to a cozy corner under a walnut canopy with integrated lights that give the bar a distinct sense of place. The bar itself is wrapped in bright blue tiles from Quarry Tile. It is adjacent to the grand staircase that leads to the new theater entrance above. The fc Studio second-floor bar at the theater entrance level ties the two bars together by again working in solid walnut and walnut veneers, with millwork by Wm. Huber Cabinet Works, a nearby millwork firm that is noted for reception areas and corporate centers for global brands like Akzo Nobel, Kraft Heinz, and Grubhub in the nearby West Loop loft district. CONTINUED ON PAGE 20 ›
FACING PAGE: DOWNSTAIRS BAR AND LOBBY AT THE LIZ AND ERIC LEFKOFSKY ARTS AND EDUCATION CENTER, DESIGNED BY FC STUDIO INC. THIS PAGE: THE LOFT REFLECTION GALLERY AT STEPPENWOLF'S LIZ AND ERIC LEFKOFSKY ARTS AND EDUCATION CENTER.
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Fc Studio is also an architectural firm and was attentive to reflect the direction of the overall building while also building in practical details, such as hidden access panels to building mechanicals and storage for beer kegs that matter much in the operation of a bar. The design of both bars was respectful to the surrounding architectural approach but distinguished each area to give patrons a cozy feeling. “Natural materials were very important to us,” said Fisher. “And we specifically work with manufacturers where we feel like they take pride in care in what they do.” In addition to the millwork by Wm. Huber Cabinet Works, fc Studio incorporated a slat design walnut ceiling by Architectural Systems Inc, above the second-floor bar, and a walnut veneer panel below a display case of props from historic Steppenwolf productions that sits opposite the bar. In addition, natural glazed tiles from the artisanal factory Fireclay Tile in Aromas, California, were used to face the bar. To refresh and integrate the hallways that incorporate guest services, box office, coat check, and the corridors connecting the existing building and the new theater, fc Studio used a refreshed white oak veneer, rift-cut and rift-cut and slip matched, the same veneer style that Gill employed for massive theater doors and surrounding wall that houses the main entry into the theater. This is inserted into an opening designed into the textured interior concrete walls. Cain Millwork, another local firm, produced these. The theater itself was designed by Charcoalblue, including its acoustics. SUPERIOR ACOUSTICS Eric Magloire, Charcoalblue’s acoustics expert, said the theater is unique in that the seating area is surrounded by vertically hung metal panels, perforated, and painted, a materials theme also used on ceilings in public places. It is meant to evoke corten steel, ordinarily, an exterior element that develops a coating of protective 20
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rust on its outside. (Chicago’s famous Picasso statue of a woman is made of corten.) “When we think of room acoustics, geometry and vibration are key,” said Magloire. “But there is a third aspect: materials.” The theater space itself is surrounded by metal panels instead of a more conventional wood surface in a theater setting. Also intended to mimic corten, the panels are backed with sound-absorbing material. Each panel is light enough to be moved by two people to adapt the space to various types of shows. “We designed the room for an unamplified voice,” Magloire explained. One of the main concerns was creating volume for when the actor is facing away from the audience. “The in-the-round format is a very special experience in terms of space. We provided a series of surfaces, some of them unseen, that are seamlessly integrated into the architecture.” These include simple plywood boxes, painted black and suspended from the ceiling at strategic points, and felt linings behind the partitions of metal panels surrounding the upper row of seating. Felt lining behind the panels absorb sound to avoid echoes. The effort represents the second phase of a $73 million Building on Excellence program that began perhaps auspiciously with the acquisition of an adjoining Ethan Allen furniture store. This twostory steel and glass shop was incorporated into the existing Steppenwolf campus as a “black box” (the term denotes a strippeddown setting for shows.) In addition, a coffee shop and bistro were included, operating in the daytime, even when the stages are dark. The Front Bar was a significant step in creating a congenial gathering spot for theater staff and creatives working with Steppenwolf and represents an obeisance to the creatives and administrators who work each day to develop the shows at night. The Front Bar has since become a destination for theater lovers, actors, and producers.
A LOVE LETTER TO THE WINDY CITY This newest project has been described as Steppenwolf’s” love letter” to Chicago. And in building up its campus just north of Chicago’s central downtown theater district, the creative team has sent a love letter back, with the design partners drawn from neighboring talents in architecture and design, among the city’s best and brightest. With components assembled over decades and originating for different purposes, the designers have tied the nearly a half-block long campus through the use of materials—concrete, glass, steel that was custom microperfed and painted to simulate corten, timbers, lumber, veneers, paneling, wood baffles and ceiling boards, textured wallpaper and flooring, fabrics, vibrant clay tiles—that beckon passersby through the fenestration and establish themes that define interior spaces as they enter the Steppenwolf buildings. At each juncture, materials define and unify the overall Steppenwolf project elements. In working with the Steppenwolf creative directors and its actors, Gill found a client deeply invested in expressing itself through the architecture and design—just as it is in its stage productions. Steppenwolf’s creative directors distilled the core dynamic of Steppenwolf as “collision,” with audiences experiencing the performances very dynamically, very “in your face.” And the design of the new building carries on that theme through unexpected adjacencies of wood and concrete, ceramics and fabrics, metals, and veneer laminates. s p
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Combating Uncertainties About Surface Cleanliness BY AMY GATH | VICE PRESIDENT OF MARKETING AT FORMICA CORPOR ATION
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he pandemic has kept cleanability top of mind for many, and as we enter a new year, a clean and healthy home will be critical for our happiness and well-being. At the end of 2021, Formica Corporation released new research that detailed just how much COVID-19 has affected cleaning preferences among homeowners. The results found that while 71% of us are deep-cleaning the countertops in our kitchens, bathrooms, and other areas throughout the home once a week or more, we still do not feel confident the surfaces within those spaces are actually clean after doing so. That’s a significant percentage, and it presents an opportunity for the industry to take greater action to ensure consumers are educated about durable and cleanable surface materials, as well as the best cleaning practices to follow in 2022.
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YOUNGER HOMEOWNERS AND PARENTS CLEAN MORE OFTEN When we looked at these results in greater detail, we found some interesting differences in the demographics of the survey participants. For example, while 57% of homeowners said they clean their surfaces more frequently than they did before the pandemic, this practice is especially prevalent among young adults, with 81% of people under 40 years old deep-cleaning their countertops with more than just soap and water once a week or more. In addition, nearly twice as many parents are deep-cleaning their surfaces every single day compared to child-free homeowners (41% and 22%, respectively). Additionally, parents are significantly less confident that their countertops are germ-free after cleaning them despite more time spent disinfecting. As many as 76% of parents question this, and this number increases to 78% for homeowners under the age of 40. INTERIOR DESIGNERS MORE LIKELY TO RECOMMEND EASY-TO-CLEAN SURFACES These numbers are complemented by additional findings from interior designers. For example, a whopping 93% of designers say they now recommend laminate more often than they ever have before. The reasoning? Durability and ease of care. Laminate has come so far throughout the past few years, and our design and manufacturing teams remain dedicated to expanding our product offerings to deliver on these attributes without sacrificing style. Advancements in technology now allow us to create laminate designs that look like actual artwork with textural enhancements, enduring color, and even edge treatments that have the power to change the look and feel of any space. CONTINUED ON PAGE 24 ›
Amy Gath is vice president of marketing for Formica Corporation, a global leader in the manufacturing, marketing, and distribution of decorative surfaces. In her role, she is leading the transformation of the North American Marketing, Design, and Business Development organizations and the reinvigoration of the 108-year old Formica Brand. She currently sits on the board of directors for Trespa North America, a sister company to Formica Corporation.
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HIGHER DEMAND FOR NONPOROUS SURFACE MATERIALS Another category on the rise is nonporous surfaces. With cleanability as a top priority, we are seeing designers ask more questions of manufacturers about durability before recommending them to their clients, and our survey found 99% of designers say they now recommend nonporous surface materials to their clients much more frequently than they did before the pandemic due to how easy they are to clean and maintain. Nearly all homeowners we surveyed—97%—agree it would be helpful to have a nonporous surface in their home because these surfaces are inherently resistant to water and other liquids. As a result, we’re seeing them drawn to products like Formica Group’s Everform Solid Surface collection, which continues to be a focus area for us as we anticipate an ever-increasing demand for nonporous materials. CLEANABILITY ALSO PARAMOUNT IN COMMERCIAL ENVIRONMENTS Property owners, commercial designers, and builders are looking for the same durability and cleanability attributes for surfacing as those desired by homeowners. Still, the bar is even higher in commercial spaces. For example, antimicrobial surface treatments have become increasingly sought after as they offer both peace of mind and added functionality with another layer of surface protection for patrons. We recently launched our Formica Laminate Antimicrobial Collection with this trend in mind. As we enter a new year, we may still be drawn to disinfect more often, but there are many durable and innovative surfacing options designed to stand up to frequent cleaning without sacrificing beauty and style. s p
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DESIGNER PERSPECTIVE
MID-CENTURY MODERN: Adapting an OLD STYLE to a NEW Lifestyle B Y
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he new normal has affected every aspect of our lives, and interior design has been no exception. Our homes have become the focal point of our lives, and comfort, function, and well-being have taken precedence over all else—but not at the expense of beauty.
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Kitchen Delights
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ith so much hustle-and-bustle taking place in the heart of the home, it is especially important that you make it a place of delight. To accomplish this, I suggest customizing the kitchen to your own taste buds. Pun intended! Here are our recommendations to inspire you: Kitchen as the Epicenter The most requested customization for clients by far? Enlarged kitchen islands.
Times have changed, and so has the function of the kitchen island. It went from being a prep/grocery drop-off station to a deck of all cards. Now the kitchen island is where homework gets done, entire meals get eaten, and guests are entertained. In this case, bigger is better, and we totally recommend adjusting this kitchen staple to fit your needs. Also, don’t forget to get creative with the bar stools! Sleek and Clean Function is taking front and center in design overall, and we couldn’t be more content—especially in the kitchen. Our motto is: “A spot for everything.” Cabinetry designed for specific items is all the rage. Add in a toe-kick feature, and voila! Think built-in microwave drawers or hidden compartments made to look like cabinetry but really refrigerators and ovens. Function is even making an impact in terms of style. Shaker cabinets, for instance, are taking a backseat to slab fronts for a much easier look to keep clean. Repeat: Function can be fun! Bring on the Vivacity! Gone are the days of limited cabinetry color options. Kitchen design is taking an exciting direction toward colorfully painted cabinetry. For instance, UltraCraft Cabinetry lets you step outside of their color palette and bring in any color that inspires you with their Custom Paint Color Program. Invigorated by a new shade of lipstick? Or sparked by the wall paint in an interior design ad? Just bring it in, and UltraCraft can match it.
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Appliances in pastel pinks, greens, and blues are also making an
appearance in kitchens to boost visual interest. Plus, it’s so much more fun to bake with chic cookware! Another way to say goodbye to the all-white kitchen is by welcoming patterned countertops and backsplashes made of unique materials, such as natural stone, porcelain, and quartz. We designed the entire kitchen of a home with Spanish print porcelain lining the walls throughout the entire kitchen. Hint, hint: It’s pictured above. Organic elements, like reclaimed wood and exposed brick, are additional material options that can help create a look that’s all your own. PRO TIP: Don’t be afraid to blend finishes. Our go-to’s? Stainless steel appliances and antique brushed brass fixtures—like faucets and cabinet knobs.
Light fixture options are endless, making them a perfect tool for tailoring your kitchen to your individuality. Our take? You can never be too glamorous! Let’s end it by kicking it up a notch with our last piece of inspo: Think smart. Smart kitchens have become more affordable thanks to user-friendly applications and Bluetooth technology. Starting your coffee maker from bed? Yes, please!
MOST POPULAR: THE HOME OFFICE Across the board, designers are seeing increased requests for home offices. We’ve even come up with our own term here at John McClain Design: Zoom Rooms. Clients are requesting updates to their interior backgrounds, specifically for Zoom video calls. Our advice? Don’t seek to overpower a call, but still keep it interesting. Express yourself by communicating through wallpaper and accessory choice. And most importantly, make sure overhead lighting is supplemented with key light to brighten up your face. Let’s zoom right on! CONTINUED ON PAGE 28 ›
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BIGGEST COMEBACK: GRANDMA’S COLLECTION This trend, known as “Grandmillennial,” is all about incorporating vintage pieces that evoke a sense of nostalgia and comfort. Think vintage flower-patterned wallpaper and antiques juxtapositioned with contemporary pieces creating a chic Victorian vibe. Design elements like chintz, lace, and wicker will be making appearances, but with more intentional placements than in the past. A fun way to hop on this trend is to invest in delicate china—the epitome of homeowner excellence! MOST SHOCKING: MISMATCHED ELEMENTS Curated pieces that reflect upon homeowners’ personalities are all the rage. This is particularly true when choosing furniture by opting out of ready-to-buy furniture sets. Now more than ever, personality is being reflected in our homes, and statement pieces offer the perfect opportunity to showcase our individuality. The best way to incorporate this trend into homes is to explore what brings our lives meaning and find pieces that pay homage to that meaning. We predict that paintings that awe or intriguing sculptures from previous travels will be on the rise this year. One of my personal favs? A Picasso-inspired accent pillow I found on a trip to Greece. BEST COUPLING: INTERIOR DESIGN AND WELL-BEING Pantone’s colors for 2021 are “Illuminating,” a bright, vibrant yellow that brings about a sense of hope, and “Ultimate Gray,” offering the stability and calmness only a pastel neutral could accomplish. This winning combination demonstrates the effect interior design can have on feelings. You don’t have to stick to Pantone’s suggestions, but we can certainly take a cue from them. The movement toward integrating what makes us feel good is here to stay. Expect to see more breathable and durable fabrics, multifunctional furniture, and colors that bring about a sense of ease. Consider what your needs are and start from there. For example, if you and your significant other are spending too much digital time apart, consider adding a simple, quaint cocktail table fully stocked with goodies to inspire more time together. s p
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Looking Ahead ECONOMIST CHRIS KUEHL RECENTLY PRESENTED HIS OUTLOOK ON THE 2022 ECONOMY B Y
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t the beginning of the fourth quarter in 2021, AWFS Executive Vice President Angelo Gangone hosted a webinar featuring Economist Chris Kuehl. In this presentation named, “2022 Economy— Old Issues Hang on While New Ones Emerge,” Kuehl opened by stating, “If you look at the last couple of years, they’re going to be anomalies forever ... everything we thought we knew in 2020, we didn’t know at all.” So, just how does a country respond after two consecutive anomaly years? According to Kuehl, carefully and tactfully. Before the presentation’s start, the webinar’s live attendees were asked, “What current economic challenges are impacting your CONTINUED ON PAGE 32 ›
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CHRIS KUEHL. PHOTO COURTESY OF AWFS WEBINAR PRESENTATION VISUALS
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company now?” and were prompted to select all the options that applied to them. The options listed were as follows:
• • • •
Workforce Shortage Supply Chain Disruption Increased Demand (Other) please describe in chat
It was no surprise that 92% of attendees indicated “Supply Chain Disruption” as the issue impacting the manufacturing industry, but what surprised the AWFS host was the 62% of participants who also indicated “Increased Demand” as a challenge. It is important to note that 62% of participants also selected “Workforce Shortage” as a current challenge impacting their company. With the data presented, it’s easy to see how meeting the demand would be a challenge for many companies due to the lack of supplies and skilled workers. Some of the other challenges mentioned were COVID-19 outbreaks, raw material costs, freight costs, and logistics challenges. Obviously, high demand has caught everyone off guard. Kuehl explained that the supply chain crisis is primarily due to the overwhelming demand we are seeing industry-wide. “In the second quarter of this year, we were growing at around 9.5%. We never grow that fast. And even when we ratcheted it down by the end of the second quarter, it was still 6.5% which is ridiculously fast for a country this large.” While he noted that it has since slowed, he reassured us that it is not a catastrophic change. This still leaves us wondering, though, what does this mean for the industry and economy as we look forward to 2022? Unfortunately, the answer is not straightforward and largely depends on how we respond in our day-to-day business activities. The first look ahead is at the state of the workforce shortage. Interestingly, the narrative we’re hearing through the media isn’t quite an accurate depiction, according to Kuehl. “One of the challenges has been the whole conversation about people in the workforce … there’s this narrative that people don’t want to work anymore,” he said. “The fact of the matter is we’ve been dealing with this as a problem for years ... one of the key issues that people keep forgetting is that the boomers are retiring … 10,000 boomers retire, or reach retirement age every single day. We have been losing 3.5 to 3.7 million workers per year for the last four to five years.” Looking ahead to 2022 doesn’t change the state of this shortage. Without a pipeline of new and skilled talent coming into the manufacturing
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workforce, the industry’s current hiring habits may lead to wage inflation problems. “If you’re going to recruit somebody by poaching them with money, you’re going to have to pay them more and give them more benefits,” he cautioned. Once wages increase, they do not decrease, which becomes an irreversible consequence. While Kuehl estimates unemployment numbers maintaining their levels at around 4.5% to 5%, he mentions that certain parttime workers and workers seeking employment aren’t always accurately depicted in the data. He reiterates that the state of skilled trade workers isn’t going to turn around quickly, and it’s going to take a lot of teamwork between the manufacturing industry and the education systems to rebuild a workforce pipeline before we see any improvements. The workforce shortage is not only impacting businesses’ ability to keep up with demand, but it’s also impacting businesses’ ability to obtain key supplies. There aren’t enough workers driving trucks, working the docks, or working on container ships. Unfortunately, global conflicts surrounding raw materials, energy sources, and even weather patterns are heavily impacted by supply chain issues. Many companies are doing what they can to meet the high demands, but many factors are simply out of our control. One example of this is rising gas prices. Kuehl explains how Russia is holding on to gas to try and pressure Europe into building a pipeline, while Europe has invested heavily into wind power, trying to replace their need for gas. Unfortunately, they cannot produce the power they need because the weather hasn’t cooperated with their efforts. The solutions to these problems aren’t as simple as waiting, conserving, or even resourcing. These are global issues and complex ones at that. Kuehl did, however, ease our minds with regard to inflation. While some economists tend to over predict inflation, hyperinflation, and stagflation, Kuehl reminds us that our numbers are nowhere near critical levels, and the facts just do not support those concerns. Our economy is growing, and it’s growing fast. Even as we begin to slow down, we’re reminded, “it’s not to a critical point by any stretch.” While there are certain concerns to consider when looking ahead, such as money supply and circulation, we’re reassured that the negative impacts of inflation such as high-interest rates and rising supply costs are relatively temporary, projected to ease in Q2 or Q3 of 2022. “You’ve got to suffer through six or seven months before it gets any better.” In his projections, he stated, “Inflation at the core rate is going to be around 3%, the real rate is probably around 5% ... some sectors are seeing it more aggressively than others.”
He explains that interest rates will start to rise by the middle of 2022 and will likely go up around 1% to 1.5% by the end of the year. In addition to interest rates, Kuehl projects increases in mortgage rates, an important consideration to the wood manufacturing industry. With low mortgage rates being the only thing holding up the housing industry, it’s going to impact buyers. While the housing market has been growing at 26% yearly, there may be a bit of a slow down when mortgage rates increase. The commercial building side is beginning to rebound from its recent 44% dip. Warehousing distribution is driving the commercial building side as the office environment is not yet recovering from the movement of employees to their home offices. Working from home is still very popular, and office attendance remains low. “The estimate is that by the middle of [2022], you’ll see about 80% of people back to work. That may be a little optimistic because we’re still only at about a third, but some parts of the country will definitely be in that 80% range.” The “trifecta of distress,” as Kuehl calls our issues with transportation, warehousing, and inventory, will all continue to be problematic in 2022. We’re looking at being short 120,000 drivers and need help hiring translators as recruiters look outside the U.S. to fill the void. The positive outlook is that many companies are taking control of their production and bringing processes back to the U.S. “We’re looking at almost a trillion dollars of reshoring activity coming to the U.S. next year.” Automation with robotics and technology will come to the rescue by allowing us to produce in the United States. This move over the next year will ease the challenges we’re facing now. Hopefully, by the end of next year, we’ll be able to transition out of survival mode and begin planning to restructure the parts of our industry that so desperately need it. Kuehl urges industry leaders and industry professionals to really dig into the root causes of these hardships and challenges to find longterm solutions. We’ve already seen just how harsh the impacts have been, and we’re cautioned to avoid the temptation to go for what eases these burdens in the short term. It would appear that we have some long work ahead of us as a whole to truly reshape the way our industry obtains skilled workers, takes control of the supply chain, and meets the high demand of our consumers. s p
�The state of skilled trade workers isn't going to turn around quickly, and it's going to take a lot of teamwork between the manufacturing industry and the education systems to rebuild a workforce pipeline before we see any improvements.�
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Watch the full discussion at: awfs.org/webinars/dr-chris-kuehl/ SURFACE & PANEL • Q1 2022
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Surviving The Great Resignation 5 STEPS TO PREPARE FOR THE BUMPY ROAD AHEAD BY SUSAN PALÉ
You’re probably sick of hearing about The Great Resignation, but listen up! Not only isn’t it going away, it is gaining momentum. Consider the following statistics from the U.S. Department of Labor:
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3% of the total U.S. workforce left their jobs in September. That is an astonishingly high number. As of Nov. 5, 2021, there were 11.2 million job openings in the U.S. That is also a record. Education and health services lost more than 50,000 workers in September. Remember that these are essential workers. 300,000 women left the workforce in September.
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These are jaw-dropping statistics. For employers who want to recruit, retain, and expand in 2022, the challenges are daunting. There are some actions you should take now to help prepare for the bumpy road ahead that will be 2022.
1.
Review Paid Salaries
If you typically award year-end salary increases, now is the time to determine whether you’ll award them and the amounts necessary to maintain both external competitiveness and internal equity. The challenge is that sometimes external competitiveness and internal equity are at odds. For example, entry-level pay has increased 15%-20% in many locations, and you may have needed to hire at those increased rates. That means some of your longer service CONTINUED ON PAGE 36 ›
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2. Review Those Bonus and Incentive Plans Too
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End of the year was the time to determine whether you paid 2021 bonuses and incentives. If you are a home improvement retailer or sell to a home improvement retailer, chances are you had a good 2021. If, on the other hand, you’re a brick-and-mortar department store, 2021 probably wasn’t your best year. The wild economic fluctuations of the last two years make planning difficult but more important than ever. Here are some questions to ask yourself as you begin to set bonus and incentive goals and measures for 2022:
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employees may require larger salary increases. Across the board year-end increases don’t work well when compensation for certain groups is this volatile. Now is the time to look at other pay increase models, such as equity increases, bonus payments vs. base salary increases, and special incentive programs. A recent Business Insider survey reported that 54% of Americans live paycheck to paycheck. While advancement opportunities, good supervision, and work-life balance are important to many workers, so is salary. Make sure your compensation is and remains competitive.
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• • •
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What are the objectives for your plans? Do they complement the organization’s business strategy? How will you pay for these plans? Do individual goals support business strategy? Do you need to establish new goals/revise existing goals as you develop new products, enter new markets, etc.? Are your performance measures appropriate? Have you included non-financial metrics such as customer satisfaction, resource utilization, people and project management where appropriate? Do employees understand the plans and what they must do to be successful? CONTINUED ON PAGE 38 ›
Here’s hoping your organization doesn’t just survive The Great Resignation—but thrives in 2022!
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3. Get Ready for More–and More–Legislative Changes We’ve been noticing for quite some time that state legislatures and municipalities have enacted all types of legislation that impacts employee compensation. Here are some of the changes you can expect this year:
• • • •
Illinois HB-1207 prohibits employers from seeking an applicant’s salary history but allows employers to provide compensation information about the position applied for. California AB-701 requires warehouse distribution center employers to provide written descriptions of quotas at time of hire. District of Columbia B-285 amends the Universal Paid Leave Act to increase the amount of paid leave to six weeks of medical leave and two weeks of parental leave per year. Several bills in different areas of North Carolina prohibit discrimination in employment on the basis of protected class. The definition of protected class is amended to include gender identity, gender expression, sexual orientation, and natural hairstyle.
This is particularly important if you do business in multiple locations. And don’t forget that 26 states also have minimum wage increases scheduled for this year. The Affinity HR Support Plan is a great tool that not only tracks the legislative changes happening in the states where you do business but also provides next steps for how to stay compliant.
• •
Overwork and underappreciation Bad management and supervision
Recently a large manufacturing client that had been experiencing high turnover took a closer look at their turnover statistics and discovered that most of the employees who left had worked in two workgroups. Further analysis revealed that the first-line supervisors in these workgroups were new and pretty much untrained. These supervisors are now receiving additional training and are working closely with their managers and more experienced peers to help reduce turnover in their areas.
5. Plan Your Year-End Compensation Communications Now
We hope 2021 was a successful year for your business, and that you have good news to communicate to employees. Regardless of what the news is, there are some things that are critical to communicate:
• • •
Legislative changes and how they will impact employee paychecks Plans for year-end base salary increases and incentive and bonus plan payouts 2022 planned changes to base salaries, incentive and bonus plans, and related compensation policies and procedures
Here’s hoping your organization doesn’t just survive The Great Resignation—but thrives in 2022! s p
4. Do a Deep Dive into Employee Retention Most likely you’ve had some employees leave during 2021, and you’ve probably collected some basic exit interview information. Have you looked closely at the information you’ve collected to determine if there are patterns or reasons for leaving? According to a 2021 survey by NerdWallet, the top five reasons employees left their jobs this year were:
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Lack of respect or trust Low pay Poor company culture
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SUSAN PALÉ, CCP Vice President for Compensation Affinity HR Group, Inc. contact@affinityhrgroup.com
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the experience and capabilities to make your virtual event smooth and successful. At 526 Events, we want to help you make your virtual event possible. Whether it is tradeshow, national sales meeting, new product launch, open house, webinar, conference, educational workshop or a company meeting – we have got you covered.
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VIEW REAL-TIME SPEAKER PRESENTATIONS – POWERED BY ZOOM Join all of our attendees in real-time for our keynote presentation and breakout sessions. JOIN LIVE VIDEO VENDOR ZOOM BOOTHS Drop in at designated times to our vendors live and open zoom rooms. Have a quick chat and ask questions in real-time. NETWORKING DIRECTORY Meet other attendees and connect through various social media platforms such as LinkedIn, Twitter and Facebook. VIRTUAL EXHIBITOR BOOTHS Browse through various vendors in our virtual exhibitor booths. There, you can download company literature, set up meetings with sales reps, view products and much more.
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Confident & Caring Sales HOW TO CREATE TRUSTING PARTNERSHIP RELATIONSHIPS
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BY JAMES OLSEN
hat is the demeanor of the Master Seller? If we ask 100 salespeople what kind of seller they are, 99.9% will respond, “I am a relationship seller,” but 82.50% of them won’t know what kind of relationship they are attempting to develop with their customers or how to do it. Many sellers try to be as agreeable as possible and hope the customer likes them best. Others are only interested in getting the order. On the surface it appears that the first strategy is the best, but both strategies are flawed and lead to poor treatment by customers and poor results for the salespeople who employ them. Obsequious sellers send the message they are not experts. This cloying approach puts off buyers because it’s obvious they aren’t being sincere. They are just boot lickers hoping for the best. Do some buyers want a master/servant relationship with salespeople? Yes. But they are a small percentage of the total and are not the strongest buyers. Great buyers want strong, confident money-making partner relationships with the salespeople they work with. “If two people agree on everything, one of them isn’t necessary,” observed Churchill. Great buyers feel the same way. The best approach is a mix of confidence and caring.
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HOW TO PROJECT CONFIDENCE The Master Seller is prepared for all questions and objections they will face on every call. They anticipate their customers’ needs and trepidations before they make the call so they can stay calm, cool, and clear-headed. Confidence:
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Speak in the calm lower register. We all have an upper and lower register—no need to fake or force it. Use clear, easy to understand, declarative sentences. Smile—whether live or on the phone. Act like we are enjoying ourselves.
• •
Never asking or following up on personal questions. Seller: “What did you do this weekend?” Buyer: “Spent some time with my family.” Seller: “Great. Anyway, I’ve got a deal on...” Not asking for the order. Not asking for the business sends the message we don’t want it.
A mix of confidence and caring creates trusting partnership relationships that are profitable for buyer and seller. s p
Humor. A little levity here and there shows confidence. Positively assumptive. Master Sellers project the attitude of the possible. Ask for the order in a natural, relaxed way.
Opposite of Confident:
• • •
Interruptions. Beat-around-the-bush-itis. Adding extra words while trying to get to the point makes buyers uneasy. Verbal tics—double words (“good, good,” “okay, okay”), um, uhs, ya knows, likes.
JAMES OLSEN Reality Sales Training Portland, Oregon james@realitysalestraining.com
HOW TO PROJECT CARING Journeyman salespeople listen to the Master Seller and ask, “How do they get away with that? I could never talk to my customers like that.” The reason the Master Seller can speak to their customers with some pushback is because their customers know they are coming from a place of caring, not need or greed. Caring:
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Work harder for the customer. It is hard to say no to a salesperson who is outworking the competition. The Master Seller knows that one of the best ways to stand out—and show we care, is to bring more value. On missed orders instead of saying, “Well what are you buying?” the Master Seller gets curious about the order they just missed asking probing questions before moving on to the next item to offer. The follow-up question. When the customer is talking most sellers are thinking about what they are going to say—because they are winging it, thinking on the fly. The Master Seller already knows what they are going to say, so while the customer is talking they are thinking about an interested and interesting follow-up question. This creates conversational flow and rapport.
Non-Caring
• • •
Lazy, non-value, boring sales calls. “Whaddya need today?” insults buyers and reeks of laziness and non-caring. Offering one item only. When the customer says no, immediately asking, “Well, what are you buying?” instead of drilling down and asking about the product we offered to set up the next call. SURFACE & PANEL • Q1 2022
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Building a Connected Shop USING DATA TO POWER PROCESSES FROM MEASUREMENT TO INSTALLATION BY CHIP MARTIN • HEXAGON
I
t can often seem like manufacturing processes are forever in flux and hovering on the precipice of the next big thing, but the unwavering goal of any manufacturer is to gain efficiency. While processes have evolved astronomically since the first nail was hammered into a piece of wood, the purpose of any process change was and continues to be reaching the finish line more quickly, easily, and profitably. Thankfully, the age of information affords us opportunities to make gains not just by building more efficient hammers, today’s state-of-the-art machinery notwithstanding, but by collecting and using data to accomplish more at the front end of projects to simplify downstream tasks and increase profits on future jobs. Digital tools that improve processes at different stages of production enable manufacturers to connect those processes without re-creating data by utilizing a single source of information from start to finish. Regardless of how and at what rate a company is able to connect its digital processes, manufacturing is in the midst of a sea change with data at its heart. CONTINUED ON PAGE 44›
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YOUR DIGITAL SYMPOSIUM
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Never Stop Asking Questions.
Regardless of how and at what rate a company is able to connect its digital processes, manufacturing is in the midst of a sea change with data at its heart. ‹ CONTINUED FROM PAGE 42
also be used to mark and project stud locations for hanging panels, which is a significant benefit for matching panel clips with studs for faster and easier installation. The benefit of using scanning devices is less about saving time and more about reducing labor and error. It eliminates manual data entry and the need to send employees back to job sites to re-measure spaces when problems arise. Even if on-site measurement takes longer with a scanning device, it enables a traditionally twoemployee job to be completed by one person, and the data collected can be easily referenced as needed. As mistakes can be costly in both materials and time, manufacturers are willing to embrace technologies that ultimately pay for themselves by ensuring that expensive errors linked to measurement inaccuracies simply don’t occur.
LAYING AN ACCURATE FOUNDATION In their ongoing quest to achieve greater productivity, manufacturers are increasingly aware that the foundation of any successful project is laid with accurate information. In other words, bad or incomplete data is the hill upon which projects often die amid a rapidly dwindling return on investment. With this in mind, it’s no surprise that portable devices used to scan spaces in which projects will be installed have gained popularity because they ensure accuracy and are affordable. Available in several configurations, three-dimensional (3D) laser scanning and measurement tools can be hand-held or mounted to a tripod, making it easy for one person to perform accurate distance measurement on site. Collected data sets are imported directly into computer-aided design (CAD) or design-to-manufacturing software. Files imported into CAD software display measurement points that can be used as snap guides to draw projects by hand. Additionally, measurements captured by portable devices can be used in conjunction with CAD software to verify the dimensions of designs based upon architectural drawings. Laser scanners can
TREME
BUILDING A CONNECTED SHOP Once foundational job data is collected, that information can be used to drive each subsequent process forward without reentering it and other vital job data at each step. Ensuring that “a single source of truth” is referenced for all production processes
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The benefit of using scanning devices is less about saving time and more about reducing labor and error.
improves collaboration, saves time, and reduces the opportunity for error. It’s worth noting, however, that compatibility and even interoperability between systems are essential to ensure that data isn’t lost in translation. Ideally, ERP (enterprise resource planning) and MES (manufacturing execution system) systems should be compatible with CAD and computer-aided manufacturing (CAM) software to establish a digital thread that begins with quoting, design, and field verification and ends with assembly and installation. The number of digital tools at our disposal makes it easier than ever to customize processes to fit the needs of businesses and their preferred working methods. When preparing to build a connected solution, manufacturers should select vendors equipped to meet the current needs of their shops and provide support as they expand or gain new capabilities. The variability of preferred processes means that there is no one-size-fits-all solution. Quotes, for instance, can be generated using an ERP system, independent estimating software, a production planning solution, and even CAD or CAM software. A solution with dedicated quotation functions is best suited to recording information on materials, such as level of quality and grade, size in linear feet and square footage per panel, whether a grain match is required, and other important data. While planning, quotation, and production tools vary among systems, quotation data entered or imported into an MES system is generally used to manage every aspect of a job, including estimations, materials, and inventory. In addition, this data can be shared with CAM software to generate the G-code needed to produce jobs without re-entering information. Making a seamless transition from design to production is faster and easier with applications that include both CAD and CAM
functions, as this enables users to achieve both tasks within the same system. A CAD/CAM system capable of processing assemblies, such as multi-faceted wall panels, is preferable because it eliminates time spent breaking assemblies down into individual parts for the manual application of toolpath. POST-PRODUCTION BENEFITS Establishing a connected solution that supports projects through installation goes a long way in ensuring that projects don’t hit sizeable snags once they make it off the router and into assembly and the job site. Software that generates reports and instructional printouts with graphical representations of projects helps assembly teams construct jobs correctly the first time. Software capable of producing labels that match laser projections of completed parts goes yet a step further in ensuring that installations run smoothly. Perhaps most importantly, the ability to collect and record data enables manufacturers to better plan where they’re headed by reviewing where they’ve been. MES systems, for example, can be used to record how much time, labor, and materials were devoted to a project versus the amount estimated to determine actual profit margins. If activities are correctly recorded, it’s much easier to understand how profits are lost and where adjustments can be made. In addition, understanding where time and money are actually spent empowers manufacturers to make better business decisions while confidently planning for a more productive tomorrow. s p For more information, visit hexagonmi.com. Chip Martin is market and product manager for wood, stone and composites at Hexagon’s Manufacturing Intelligence Division. SURFACE & PANEL • Q1 2022
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I M A G E S
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Trending Colors for Surfaces in 2022
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BY GWEN PETTER, DIRECTOR OF DESIGN FOR WILSONART
he past two years have shifted the meaning of home for many of us as our house served as more than just a place to land after a long day of work. Instead, it became the epicenter of our wellbeing. So, it’s not surprising that after more than a year of spending countless hours at home due to COVID-19 safety measures, homeowners are now focused on creating a space that provides a feeling of calm and comfort. And since nature provides a sense of peace and serenity, this has become essential in the spaces where we spend so much of our time as the need to reflect the elements and essence of the outdoors inside the home continues to grow as a driving force behind today’s design choices. Design experts at Wilsonart Engineered Surfaces report colors inspired by nature continue to rise in popularity while also gaining a sense of complexity. As the nature-inspired trend continues to flourish, it’s now being combined with other design elements such as contrasting colors and textures.
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THE THINSCAPE LINE OF ULTRA-THIN COUNTERTOPS PAIRED WITH DARKER CABINET COLORS CREATES CONTRAST WHILE ALSO EVOKING THE BEAUTY OF NATURE.
The company shares the following three trends it foresees dominating home surfaces in 2022: NATURE-INSPIRED COLORS As we spend increasing amounts of time at home, designs and materials inspired by colors, patterns, and textures found in nature continue to lead the way in home décor trends, from paint colors and textiles to building materials. Spending time in nature is proven to have a multitude of mental and physical health benefits, including decreasing stress and relieving anxiety. Following two years of uncertainty, it’s logical that we’ve placed increased importance on bringing the soothing and healing tones of nature into our homes. Shades like warm whites and light beiges can promote a sense of calm and clarity. Meanwhile, bold colors drawn from nature, such as violet-blue or shades of green, can transform any room into an atmosphere of tranquility. This can easily be accomplished through surface choices. Colors and movements found in nature serve as the inspiration for Wilsonart’s designs as their newest products have been purposefully designed to deliver the appearance and aesthetics of natural elements. With inspiration drawn from the earth’s natural wonders, such as cascading waterfalls and fiery volcanoes, Wilsonart’s Quartz Dramatic Landscapes Collection brings the elegance and energy of some of the world’s most majestic places into your home. Additionally, the Solid Surface collection captures nature’s
movements and hues, blurring the lines between engineered and natural materials such as marble and stone. CONTRASTING COLORS When it comes to design, many homeowners are looking for the comforting familiar mixed with the exciting new, which is why contrasting colors within design surfaces continue to rise in popularity. CONTINUED ON PAGE 48 ›
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By mixing materials such as natural stone, wood, and metal with color, spaces achieve a layered look and are brought to life in a whole new way.
‹ CONTINUED FROM PAGE 47
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According to a 2021 U.S. Houzz Kitchen Trends Study, 1 in 4 homeowners (25%) adding or upgrading an island choose a countertop color that contrasts the primary countertop colors in the kitchen. Many spaces have elements that are still bright white, but with brown, taupe, and gold undertones brought in to offer warmth and comfort to the space. Natural, neutral tones of warm white and light beige help create a relaxing, cozy atmosphere, but combining them with a contrasting vibrant green or deep blue brings visual interest and a joyful hue. Similarly, touches of black can create a classic focal point in an otherwise all-neutral kitchen to instill a quiet, meditative aura. The new warm and inviting designs featured in the THINSCAPE line of European-inspired, ultra-thin countertops (pictured on page 47), paired with darker cabinet colors, are one way to create contrast while also evoking the beauty of nature. MIXING COLORS AND TEXTURE Another major trend in 2022 is the use of texture. By mixing materials such as natural stone, wood, and metal with color, spaces achieve a layered look and are brought to life in a whole new way. From natural stones to warm wood finishes, combining texture and color can provide a completely distinctive look and feel to any space. The company is seeing homeowners trend toward more matte sheen finishes over reflective options. To achieve this, the Wilsonart HPL Stone Collection’s new Fieldstone finish features a textured matte sheen that is less reflective than other stone surfaces, offering a more casual look with authentic characteristics and veining details. To achieve a natural wood texture look for cabinets, the LUJO Collection offers a complete line of luxurious, dimensional woodgrain textures and colors on an engineered surface made to stand up to everyday use. It seems 2022 is the year to focus on wellbeing, and the home is the perfect place to start. Whether you are looking for ways to infuse feelings of tranquility and serenity into your home, or creating contrast, or adding texture, Wilsonart’s engineered surfaces make it easy to redefine any space. s p For more information, visit wilsonart.com.
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Trends in Decorative Hardware WARM GOLDS AND MATTE BLACKS ARE ALL THE RAGE THIS YEAR, WITH CONSUMERS REACHING FOR SLIMMER HANDLES AND TIMELESS DESIGNS
AMEROCK COLLECTION BAR PULLS FROM HÄFELE
AMEROCK RADIUS COLLECTION FROM HÄFELE
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BY AMBROSIA BRODY
s homeowners attempt to elevate their living, dining, and kitchen spaces, many turn their attention toward selecting the perfect decorative hardware to give these areas that wow factor. From contemporary to classic, from bold colors to more subtle hues, the opportunities are vast when selecting accent hardware. Surface & Panel reached out to industry experts who offered projections for future trends on colors, hottest styles and finishes in decorative hardware. And there are many things to consider when testing the temperature of consumers. "In the decorative hardware side of things, there are particular indicators we look at and one we at Pride Industrial continually watch," explained David Sliney, vice president of sales and business development for Pride Industrial. "Finishes are typically driven by the more expensive purchases such as a faucet; for instance, it's also driven by the colors and styles of the cabinets themselves." Using this data, Sliney forecasts that trending colors on cabinets will mix popular colors from 2021 and some new flavors. Not to mention the use of texture and details that complement these on-trend colors. “As much as everyone loves the farmhouse/shabby chic look, there are examples all over that elegant, intricate detail will dominate. We will begin to see lots of texture on walls, pops of color against neutral and darker colors, and extreme attention to detail on decorative hardware, tiled backsplashes, and texture on surfacing materials,” explained a Richelieu representative.
IMAGE COURTESY OF RICHELIEU
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MATTE BLACK & GOLDS ARE HERE TO STAY The new year means new ways to refresh a space by adding pops of color here and there. And there are some up-and-coming colors on the scene as new cabinet paint colors are driving finishes and colors of decorative hardware. "Your greens are very big this year, and that goes from the darker to the lighter, hunter green to light sage is all the rage," said Sliney. "Also, yellows are emerging colors, anything from that soft buttery yellow to that light yellow. It's more of a happy color where people need that boost in their kitchen." The hardware finishes that complement these new popular shades are two colors that have staying power. Much like 2021, matte black and golds are top picks for consumers who continue to seek out these hues to add contrast and charm to their designs. A Richelieu representative explained, “Although there is no question that brushed and satin nickel are timeless because they marry so well with woods, there is no doubt that the continued trend is flat black, satin golds, polished chrome, and brushed nickel. These finishes pair beautifully with trending blues, greens, and the neutral gray and beige tones.” The gold trend has been around for at least two years, with some consumers gravitating to the bright tones. But those once-popular bright golds—referred to as satin gold or champagne gold—are on the downswing, making room for a new beloved shade— warmer gold tones. "When you think of how that gold will look on green cabinets or on CONTINUED ON PAGE 52 ›
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THE MONACO COLLECTION FROM PRIDE INDUSTRIAL
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blue cabinets, it's absolutely striking, and we are selling a lot more gold," said Sliney. "We have been very particular about the gold we have within our company. Not everyone is going to love that shade, but it's on trend." Matte black continues to be a sought-after finish to create a minimalist look for those who appreciate that modern look. In fact, for Pride Industrial, "Matte black is emerging as the number two finish on hardware," with satin nickel in first place. Another reason why people are choosing these colors is their versatility. "Consumers are opting for hardware finishes which pair well with trending and more traditional cabinet colors like whites,
AMEROCK RADIUS COLLECTION FROM HÄFELE
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grays, and blues. In most instances, we've found that our matte black and gold finishes are among the most popular choices," said Greg Sheets, decorative hardware category manager for Häfele America Co. Then, of course, there are the finishes that sit between bold and minimalist, such as muted hues. Dark colors, such as Pride Industrial's Dark Pewter, which resembles a matte grey, draw in homeowners who want hardware finishes that complement black or dark stainless appliances or painted surfaces. Aside from matte black and matte golds, Sheets said brushed brass remains a popular choice since these "muted finishes tend to compliment most fixtures and cabinet colors.” SLIMMER HANDLES For hardware, longer, slimmer, and functional handles are on-trend. "We're seeing consumers gravitate more toward contemporary and modern style handles, knobs, and pulls. There's a desire for longer, slimmer designs which offer a sleek yet timeless appearance for furniture and cabinetry in most spaces," explained Sheets. Sheets added, "Functionality is just as important as style when it comes to decorative hardware. We see this growing trend toward longer handles and longer overall lengths in our customers' hardware choices—especially in designs which feature wider drawers." MIXING & MATCHING The trend of mixing and matching hardware will continue into 2022 since it's another way to add personality and character to a room and give it a refresh. "Some of our customers today are open to mixing and matching hardware finishes in their kitchen projects, but we see more interest from designers who wish to match handles and knobs to the finishes used throughout the kitchen. Incorporating matching appliance pulls is another way designers are achieving this coordinated look," explained Sheets. It's also a way for designers and homeowners to use some of the same collection used on their cabinets. "Maybe it's a pull or a knob that coordinates beautifully, and maybe you have done that in a partial finish and then the island you can use the same product, the same design, and family but in a different finish," said Sliney. As the emergence of large islands opens up possibilities of using the same hardware collection, the trend of the larger kitchen also means the request for larger handles and pulls as drawers become larger thanks to undermounts. Sliney said, "Most manufacturers have gone to minimum 96mm handles, but now even those are considered on the small size. So now 128 and 160 are used regularly in kitchens and mixing and matching based on the size of the drawer and door, and it's continuing." More oversized pulls will be the go-to selection for consumers based on this trend. Aside from the popular 8-inch, 12-inch, and 15-inch sizes, "You're beginning to see 15- to 18-inches is where you start with the appliance pulls depending on the style and how it looks on the cabinets." There’s also a sign that mixed metals are gaining more traction. “Mixed metals will also be big for 2022 such as gold wire mesh inserts in cabinet doors with flat black pulls and knobs. Bold colors with natural elements will be all the rage in 2022 along with extreme attention to detail as can be seen in some of our new, hardware in two-toned metallic finishes,” said a Richelieu representative.
TIMELESS & FUNCTIONAL PIECES Everyone wants a pull or knob that is not only beautiful but functional— especially given an aging population mixed with homeowners who plan to stick around in their forever home. "We're seeing this clean, sleek look predominantly in new kitchen and bath projects and remodels. For consumers who are designing their 'forever home,' it's especially important to choose a hardware style which is timeless—pieces they won't grow tired of easily," explained Sheets. Aside from selecting hardware that will never go out of style, consumers may also be looking for handles easily used by older adults. Crafting handles that have enough projection, are beautiful, and functional are elements consumers are taking into consideration as they pick out hardware for their forever home. "Is it beautiful but functional, and can everyone use it? That is a consistent trend," said Sliney. If the past two years have shown us anything, it's to expect the unexpected, which is why designers know to keep their eyes on current and emerging trends to steer consumers in the right direction. Because while Pinterest and TikTok #hometrends are helpful when homeowners are trying to learn the latest trends in home upgrades, designers and suppliers have their fingers on the pulse on the current and emerging trends. Consumers can seek guidance from those with knowledge of the industry when considering mixing and matching decorative hardware to effectively bring back some life to a high-traffic room. s p
IMAGE COURTESY OF RICHELIEU
For more information, visit hafele.com, richelieu.com or prideindustrial.com.
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Creating Allergy-Safe Indoor Spaces BY SAR A GR AVES
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I
t’s more than an attractive and functional interior that is inspiring designers these days. The focus on creating healthy indoor spaces has taken center stage as designers and companies alike recognize that the materials used in these spaces and the subsequent effect on the indoor air quality (IAQ) that these materials have is as important as the look itself. In fact, according to the Environmental Protection Agency, IAQ can be two to five times more polluted than outdoor air quality and at times as much as 100 times higher, which can adversely affect the health of those who use these indoor spaces. Statistics have also shown that more than 25 million Americans are affected by asthma and over 50 million by allergies every year, and the number of cases is expected to rise. To better understand how to create a healthy indoor space, we spoke with Dr. John McKeon, CEO and founder of Allergy Standards Ltd. (ASL), a company that helps create the healthiest possible indoor environment through science certification and education. “The combination of the increasing incidence of asthma and allergies and the exposure to new airborne diseases has raised our awareness of (IAQ) to a new level,” said Dr. McKeon. “Consumers are now ‘indoor air aware’ and are increasingly informed and empowered to take control of their environment, so it’s more important than ever for those who sell, distribute, fabricate, or design interior spaces to use products that contribute to a healthier indoor environment.” Dr. McKeon first became aware of the impact that indoor spaces have on children when he was working as an emergency room physician in a Dublin, Ireland, hospital. Children were
repeatedly brought into the hospital after suffering allergic reactions to the chemicals found in everyday life products, such as textiles. In response, ASL was founded, and a set of product standards, known as the asthma & allergy friendly Certification Standards, was developed to test products against a strict set of criteria for their impact on an indoor space. Although the certification is not industry specific, ASL has developed standards for products and building materials for every room in the house, offering a choice in as many product categories as possible. Interestingly, according to the ASL website, there is no federal standard that constitutes truly hypoallergenic, but third-party certification does result in “safer, more reliable products.” “Our focus is on controlling the sources and triggers of asthma and allergies to improve IAQ and help consumers to make informed choices,” he said. In considering the products to create a healthy indoor space, it’s important to understand the chemicals that can trigger allergic responses in vulnerable people. Some of the most hazardous chemicals emitted into interior spaces are volatile organic compounds, or VOCs. VOCs are the chemicals emitted by gases from liquid and solid materials, including paints, composite wood products, varnishes, and adhesives. “Some VOCs can cause airway irritation. Allergens can be particularly harmful to vulnerable people with sensitive airways, such CONTINUED ON PAGE 56 ›
With a ShopBot CNC, you can increase production throughput while minimizing material handling. For example, you can drill shelf pin holes, cut rabbets and dados, and profile-cut the completed panel. The operator only needs to handle the full sheet once to load the machine, and then remove the perfectly cut parts that are ready for assembly. Thanks to the affordability of ShopBot’s professional grade CNC tools, the technology of manufacturing cabinet boxes,
Panel Process Like a Pro Without the Pro Price Tag
doors, drawer fronts, shelves, and even countertops, is now well within the reach of smaller shops, not just large cabinet manufacturing facilities. See our full line of tools at ShopBotTools.com. Then give us a call at 888-680-4466. We’ll find the tool that works best for your cabinet making needs.
SHOPBOT TOOLS ARE ENGINEERED, MANUFACTURED, AND SUPPORTED IN THE USA SURFACE & PANEL • Q1 2022
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as the very young or old, or those with chronic respiratory diseases like asthma or allergies,” Dr. McKeon said. Off-gassing is the term to describe the process of how VOCs emit compounds into the air slowly over time, which can lead to short-term or long-term health consequences, such as Sick Building Syndrome or Building Related Illness. Building materials, paints, and flooring are common sources of off-gassed compounds that lead to poor IAQ. For instance, formaldehyde, a colorless gas and VOC, is often added to paint to inhibit bacterial and fungal growth. It is also used in building materials and paper products, such as fiberboard, particleboard, and plywood. Formaldehyde-based VOCs negatively affect children more than adults. In addition, paints off-gas VOCs into an indoor space for days after application. Some of the VOCs emitted by paints include acetaldehyde, a paint binder; mercury, used to prolong the shelf life of paint; and PGE (propylene glycol and glycol ethers) used in water-based paints. “A fresh coat of paint will continue to emit VOCs into the air even after it appears completely dry,” he explained. “This is why we test paint for VOC emissions at 24, 48, and 336 hours after the paint is applied. We also conduct a detailed assessment of all of the chemical constituents in paint to ensure that there are no allergenic or sensitizing ingredients present or that their concentration is suitably low.” As more designers and companies are becoming aware of the importance of creating good IAQ, Dr. McKeon said, “it is translating into new buying behaviors with respect to building materials and consumer products. People are becoming more educated about the health impacts of the indoor environment, and we are seeing this translate into increased demand for materials (from manufacturers and end-users) that contribute to healthier indoor environments.” One such company, Canada-based EcoSynthetix, has responded to this increased demand by producing a wood composite panel, DuraBind, that has no added formaldehyde binder. Their biochemicals, made from sustainably sourced, renewable feedstocks, provide an eco-friendly alternative to formaldehyde
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binders commonly found in wood composites and insulation and SB latex binders used in paper applications. Columbia Forest Products, Greensboro, North Carolina, has taken the additional step to inform consumers of what is in its building materials, including those found in its PureBond hardwood plywood. The program, called Declare, features labels on its products that answer three questions: 1. Where does it come from? 2. What is it made of? 3. Where does it go at the end of its life? In addition, each label contains information on Red List and watch list chemicals (materials that contain chemicals that are potentially harmful to people and commonly used in the building industry), TVOCs (Total VOCs), performance (on certain product lines), along with a chain of custody for all product lines provided. Similarly, Materially Better features comprehensive lists of product ingredients, including the VOC quantities in each product and its Red List status. Excel Cabinets Inc. has responded to the demand by introducing a green alternative for cabinetry. Using only water-based chemicals to stain its cabinetry, it eliminates urea-added formaldehyde that is frequently found in cabinet applications. In addition, all MDF insert panels on its doors as well as all back panels are made with 100% recycled content and are LEED MR 4.1 and 4.2 quality as well as CARB complaint. Looking ahead, as more companies recognize the consumers’ need for eco-friendly indoor spaces, we will see not only aesthetically pleasing, functionally designed spaces but healthy ones as well. s p
KBIS PRODUCT SHOWCASE
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A LOOK AT THE PRODUCTS FEATURED AT KBIS 2022 FORMICA Formica Corporation has launched its 2022 Living Impressions Collection with organic patterns, modern marbles, and sophisticated surfaces for elevated interiors. This adds 14 versatile surfaces to the product line, with five new 180fx patterns, nine new Formica Laminate designs, and one new texture. The new 180fx designs include White Alabaster, Manhattan Marble, Mediterranean Marble, Woodland Marble, and Marbled Gray. The nine new Formica Laminate designs reflect natural materials such as wood and metal while being durable, cost-effective, and easy to install and care for. The new designs are Patine Series, Burnished Series, White Pearl Cascade, Sugar Glass, Smoke Onyx, Slate Noir, and Walnut Butcherblock. In addition, the 2022 Living Impressions collection includes one new texture to enhance these new surface designs: Monolith (ML). This new addition offers a stone feel combined with a matte visual and features a large-scale flowing pattern with no repetition in a sheet of laminate. formica.com/livingimpressions CONTINUED ON PAGE 58 ›
NOBILIA The LASER 414 Collection features a Volcanic Grey front as part of nobilia’s seven new collections for 2022. Drawing inspiration from nature, this new hue provides a natural and warm tone that pairs well with any wood or concrete look. Nobilia’s latest kitchen collection also includes EASYTOUCH 966, a new Fjord blue color, EASYTOUCH 964, a warm Mineral Green hue with a splash of grey, which both feature anti-fingerprint coating. Also, part of the collection is ARTIS 938, which provides an alpine white matte-glass appearance, the expansion of the NORDIC 786 collection with the addition of a Slate Grey color, and an addition to its range of wood looks with NATURA. nobilia.de/en SURFACE & PANEL • Q1 2022
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INOX The TL7 Magnetic Tubular Latch by INOX is a magnetic latch for interior doors. Its system uses magnetism to latch the door in place, resulting in quieter and sleeker mechanical movements. This new latch eliminates the need for a lip strike. Also, it provides customers with an aesthetically pleasing option as the TL7 Magnetic Tubular Latch essentially renders the bolt and strike completely invisible. unisonhardware.com
VADARA Vadara Quartz Surfaces has launched a collection of six new colors inspired by the natural world. These unique color options are Cygnet Drift, a luminous white background with light grey and brown veining; Nimbus, a soft beige background with diffused taupe veining; Oasis Winds is a radiant, bright white background with bold, brown-grey veining; Ostara Dawn, a brilliant white background with wispy gold veining; Phoenix Sky features a white background with dynamic light grey and gold veining; and Sterling Light, a luminous white background with light grey veining. Each color palette channels various landscapes from around the world and provides customers with a beautiful and durable surface. The non-porous material is easily sanitized and stain and chip resistant. vadaraquartz.com
TOP KNOBS The Morris Collection has been added to the Top Knobs catalog. This new 258-piece collection includes five unique suites of knobs, pulls, and appliance pulls. The collection features five series: Cranford, Florham, Haddonfield, Harrison, and Morris. Pulls are available in all five series (sizes range from 3-3/4" to 12"), as are appliance pulls (available in sizes 12" and 18"). Knobs are available in the Cranford and Florham series in sizes 1-1/4" and 1-3/8" Customers can select from various finishes, including Ash Gray, Brushed Satin Nickel, Flat Black, Honey Bronze, Polished Chrome, and Polished Nickel. The new collection is designed to allow designers and homeowners to mix and match decorative hardware styles and finishes to create a space reflective of their individualized styles. topknobs.com
TITUS GROUP The T-type Concealed Hinge by Titus Group is an awardwinning T-type hinge with integrated damping. The hinge delivers long-lasting, consistent performance of 200,000 cycles, which is important for thicker and heavier cabinet doors where sagging is an issue. titusplus.com/us/en
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ATLAS HOMEWARES Atlas Homewares has introduced two new collections of knobs, pulls, and appliance pulls—Everitt and Griffith. The Everitt Collection is crafted to give any kitchen, bath, or closet a military-inspired touch. The faux screw detailing provides an industrial feel while its sleek edges deliver a contemporary appearance. The new collection is available in six finishes (brushed nickel, matte black, polished chrome, polished nickel, slate, and warm brass) and includes two knobs, six pulls, and two appliance pulls. Inspired by Neptune’s six rings, the Griffith Collection includes contemporary pulls with two sets of rounded notches. This collection of knobs, pulls, and appliance pulls is available in six finishes, brushed nickel, matte black, polished chrome, polished nickel, slate, and warm brass.
Decorative Surfaces Foils Edges Printed Paper
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YOUNGDALE Youngdale Cabinet Hinges have been the industry standard for selfclosing knife hinges since 1963. The Youngdale Hinge is available in several different finishes and overlay applications to fit your project needs. Also available is a hinge for 3/8" lip inset doors, one of the few hinge manufacturers that offer one. youngdale.com CONTINUED ON PAGE 60 ›
FINISHING TECHNOLOGY FOR DEMANDING SURFACES
Venjakob North America Inc. Bolton, Ontario Andrew Scott | ascott@venjakob.com Phone: 905 951 9966 www.venjakob-na.com
CLE ANING | PRE-TRE ATMENT | COATING | DRYING | AUTOMATION
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EGGER EGGER’s PerfectSense Lacquered Boards in Premium Matt and Premium Gloss have been designed with newly enhanced features and functions to provide customers with the ability to elevate the design of their furniture and interiors. The new PerfectSense Lacquered Boards in Premium Gloss (PG) feature a mirror-like finish and vivid reflective properties, making it perfect for less stressed horizontal surfaces, such as sideboards, for a high-gloss finish. In addition, the range of applications for the PerfectSense Lacquered Boards in Premium Matt (PM) has been extended to horizontal surfaces, such as shelves and counters, due to the enhanced lacquer system’s microscratch and scratch resistance capabilities. Additionally, Premium Matt features fingerprint-resistant properties ideal for those dark-color surfaces. egger.com
RICHELIEU The new 2022 Collection catalog from Richelieu provides customers with various on-trend, unique designs of pulls and knobs in popular styles and finishes. Richelieu’s 2022 Collection catalog of bold pulls and knobs is available in traditional, transitional, and contemporary styles, from clean, simple lines to distinctive details. In addition, this collection of cabinet hardware comes in an array of new finishes, materials, and unique shapes, textures, and sizes to suit individual project needs. richelieu.com
SALICE'S EXEDRA2 STAR
SALICE'S EXEDRA2 SMART
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SALICE AMERICA Exedra2 is an evolution of the Exedra pocket door system from Salice America. Available in two versions, Exedra2 Star and Exedra2 Smart, both provide functionality due to an engineered door movement system that enables the simultaneous opening of two linked doors. In the Exedra2 Star version, a cover panel always hides the compartment that holds the mechanism. Door edges are visible when folded into their compartment in the Exedra2 Smart version, which means the system requires less cabinet depth. salice.com
With our many years of experience, technical know-how and design expertise, Surteco provides more than a product; we provide a comprehensive solution. Surteco is a leading, full-service provider of inspiring designs, surfaces and edges. “We create. We Innovate.” It’s not just our motto. It defines us. EMTEK The Studio Brass Collection by Emtex introduces stylish boutique designs available in 10 finishes, including French Antique, Matte White, Pewter, and Satin Rose Gold. The company also demonstrated its design process, showcasing how it used threedimensional (3D) printer technology to design and produce custom designs, including lever, knob, rosette and door pulls. Additional highlights include Emtek’s Select Levers and Knobs, Select Cabinet Pulls, Mix and Match Privacy Thumbturns, Modern Cabinet Blackplates, The Ace Knob, Manning Lever, and Watford Rosette. emtek.com
Residential Color Trends for 2022 THIS YEAR’S PALETTE DRAWS FROM DAILY, REAL-LIFE ACTIVITIES, AND BEAUTY FOUND CLOSE TO HOME BY ERIKA WOELFEL WHISPER WHITE
STUDIO CLAY
CORN STALK
LINGONBERRY PUNCH
I
n early 2020, the emergence of COVID-19 brought with it uncertainty. Last year, at this time, we were reflecting on the people, moments, and opportunities lost to the pandemic the year prior and, at the same time, fueled by the hope brought on by the introduction of the vaccine. In the early weeks of 2022, in the face of new variants and working conditions, we are practicing the resilience and flexibility of the” new normal” in which we were conditioned over the past few years.
So, what do these societal sentiments of the recent past have to do with color trends? Absolutely everything. Historically, design styles are not set in a vacuum of the designers and brands. Instead, trends in colors, materials, and general design aesthetics are inspired by world events, social attitudes, and cultural movements. For example, black, gold, and aqua blue were integral to the Art Deco era’s outrageous, almost stage-set interiors. Likewise, high sheen metallics and globally inspired prints were driven by the 1920s’ societal focus on modernity and industrialism. Meanwhile, small pops of bold color were chosen to emphasize the clean lines of post-war mid-century modern design of the late 1940s through the early 1960s, a way of rebelling against the ornate styles of generations of the past. Taking note from historic design styles and brands, today Behr Paint Company looks to the societal response to world events to help inform its Color of the Year and Color Trends palettes. Prior to the pandemic, cultural inspiration was led by things like world travel, fashion, and restaurant and street food trends. With the pandemic, the lens of inspiration both expanded and, in some
BEHR NAMED BREEZEWAY MQ3-21 THIS YEAR'S COLOR OF THE YEAR
OCEAN ABYSS
CRACKER PEPPER
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BEHR’S LUNAR SURFACE
BEHR'S OCEAN ABYSS
ways, became more localized. As a result, our palette is drawn from daily, real life—our friends and families, hobbies, community activities, and the natural beauty seen in our own backyards. For example, people were looking for comfort and stability in 2021, turning to the nurturing power of cups of tea, walks at sunrise, backyard campfires, or the fur of a loving pet. This prompted Behr to name Canyon Dusk, a color with a grounding, reassuring force, the Color of the Year 2021. Similarly, the Color Trends of 2022 reflect the stage of the pandemic that we are now facing. While some people have begun to venture out again, with eyes wide open as they evaluate risks and remain informed, their reality may differ from what they had anticipated several years ago. At the same time, people are not abandoning the newfound passions or hobbies rediscovered in the past few years. People who focused on cooking are now digging into that interest further by exploring local farmer’s markets. Those who spent hours walking locally over the past few years are now venturing out a bit further to new trails and sites. As a result, Behr named Breezeway MQ3-21 this year’s Color of the Year. Breezeway, a cool, silvery green comparable to gentle sea glass, is the link between home and the action that awaits beyond our doors. The color evokes feelings of tranquility while representing the intention to move forward in a positive direction. Breezeway pairs perfectly with the other 19 colors in the full Behr 2022 Color Trends palette, which has a common thread of peace and optimism, including creamy white, taupe, softened black, brown, bright pink, and earth tones. Energizing shades like Lingonberry Punch, a confident, mineral-based red; Ocean Abyss, a deep, nautical teal; or Corn Stalk, a wholesome yellow that provides a welcoming and cheerful atmosphere, inspire the exploration of newfound passions both near and far. These lively hues work independently or with Breezeway in a palette for anyone looking to coordinate several rooms or a whole home. This year’s Color Trends palette includes a few classics: Whisper White, a creamy white; Studio Clay, a subtle sandy tone; and Cracked Pepper, a reliable softened black. BREEZEWAY
While it is too early in 2022 to say how the pandemic will evolve and/or how we will return to ways of the past, the Behr Color Trends for 2022 reflect the sentiment in residential color selections to enter the year with optimism and a focus on fresh starts in a world that is continuously changing. s p Erika Woelfel is vice president of color and creative services, BEHR Paint Company.
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Happenings Q1 • 2022
ECORE Rx FLOORING IN A HEALTHCARE SETTING
Grass America Introduces New Nexis Hinge Series The new hinge system revealed by Grass America, Kernersville, North Carolina, offers a wide selection of hinges and specialty hinges designed to meet any application requirement, including face frame or frameless cabinets. The new Nexis series feature Soft-close and Self-close closing options and Nexis Impresso hinges for quick, tool-free installation.
Ecore Partners with Spartan Surfaces to Relaunch ECOsurfaces Line of Products
The Nexis design solutions hinge system opening angles range from 95° to 170°, including hinges designed for special applications such as corner angle and pie-cut corner applications, according to the company. This system also comes in a screw-on and dowelled version and is available in 42mm, 45mm, and 48mm boring patterns. Nexis Impresso is offered in 42/45mm and 45/48mm boring patterns.
A collaboration between Ecore, a company based in Lancaster, Pennsylvania, that transforms reclaimed materials into performance surfaces, and Spartan Surfaces, a specialty flooring distribution company based in Bel Air, Maryland, has resulted in the relaunch of its ECOsurfaces product line.
This user-friendly hinge system makes mounting and installation quick and efficient. For mounting, the Nexis Impresso hinge inserts into the bored door, and closing the hinge flap locks the hinge in place. A three-point connection of hinge cup to door allows the Nexis Impresso to sit firmly and securely in the door. Likewise, the installation of Nexis Snap-on hinges is just as reliable and easy to use and only requires a push of a finger to attach the hinge to the base plate. The hinge can be detached from the Snap-on base plate by releasing the hinge with a lever located at the front of the hinge arm.
Ideal for any commercial application, ECOsurfaces provide durability and ease of maintenance in an eco-friendly and versatile alternative, as they are developed using reclaimed materials. The ECOsurfaces portfolio consists of Aurora, ECOsilence, ECOsurfaces, Origins, and Rx commercial flooring products.
Learn more about the Nexis hinge system at grassusa.com. n
“ECOsurfaces was originally created to directly address the needs of the architect and design community for environmentally friendly products, and this relaunch really signifies our commitment to the critical role that design plays in the evolution of commercial construction,” said Bo Barber, executive vice president of sales and marketing at Ecore in a news release. “As an industry leader in recycled products technology, growing the ECOsurfaces brand furthers our company’s pursuit of a more circular economy and a world free of rubber waste.” To learn more, visit ecosurfaces.com or ecoreintl.com. n
Simona America Adds New Polygrain Color A new color composition is the latest addition to Simona America Industries line of Polygrain HDPE woodgrain materials. The hue, Blakely Birch, is a white and gray composition that is widely used in outdoor furniture and cabinetry and marine and boatbuilding elements, according to the company. Blakely Birch is now available in Polygrain, a weatherproof UV-resistant polymer sheet that has a wood-like grain dispersed throughout the sheet and features a wood texture on both sides. For more information, visit simonapolygrain.com. s p
Safety Mat Systems (NSD) & Safety Light Curtains for Machine Guarding
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VERY DURABLE • VARIETY OF SHAPES & SIZES • MADE IN USA
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WITH
Scott Griggs PRESIDENT AND CEO, MJB WOOD
STRATEGIC AND BLENDED SOURCING STRATEGIES WILL CONTINUE THROUGHOUT 2022 AS COMPANIES GRAPPLE WITH SUPPLY PROBLEMS AND HIGHER COSTS
Q.
and capacity with little disruption and reliable delivery dates. Not these days. Our industry has been very challenged balancing economic boom against equipment acquisition to support the influx. Machine supply chain is suffering from the very same logistic issues we are all experiencing in everyday life. It's been almost impossible to accurately time equipment arrival and machine set up since COVID started. Lead time for new equipment has been extended by months over historical norms, and even when machines do arrive, we may find that a key component of the equipment might still be delayed for weeks. From routine maintenance to major equipment installation, everything is just plagued with long delays tangled with issues like incomplete site prep, lack of required materials, or critical technicians delayed from previous projects. I fully expect that pent-up demand for equipment and maintenance in U.S. manufacturing will extend well into 2023; even if market demand were to soften, there's just so much backlog.
What are some industry trends you are currently seeing?
The market seems to have a new willingness to support the manufacturer's need to rationalize SKU variety. In prior years, market demand included differentiation from customers, which led to a wide collection of "like" items in the production environment. These broader product offerings force manufacturers to increase changeovers which causes redundancy in finished goods inventory. Our customers' willingness to accept SKU consolidation allows our facilities to address labor and material shortages, eliminate lost time from changeovers, maximizing output, and ultimately provide our customers with a more consistent reliable supply. This understanding and partnership has occurred up and down the supply chain. We've worked with our suppliers as well and asked the question, "How can we buy differently in a way that will allow you to produce more?" It seems simple, but we had never really asked this of supply partners. I’m glad we did!
Q.
COVID has created some supply problems. How are companies such as MJB Wood overcoming these problems? What are some other challenges the industry is currently facing? COVID has been very disruptive to almost every business I know in the industry. Regardless of whether they're dependent on domestic supply or material from abroad, no one has been immune to the challenges of COVID. But, COVID has been particularly challenging for businesses that depend on imported product via container shipment. Having such a large portion of our customer base relying on products from our global basket, MJB pivoted early on, reducing the impact of the container shortage problem on our supply chain. We effectively moved everything we could to break-bulk vessel. This created a far more reliable transit service and sheltered us from the escalating costs that others were paying in shipping containers. Avoiding U.S. West Coast ports, which have been heavily impacted by the surge in vessel arrival, has also been an important part of our success. The second challenge is I'd say timely execution of capital investments over pretty much the last 18 months. Historically, when demand increased, manufacturers could just add lines
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Q.
What types of products are clients leaning more towards due to cost increases? Availability and reliability primarily drove product sourcing decision-making in 2021, sometimes even more than product cost. New customers and program prospects started asking us how much capacity we had first, then inquired about prices. At MJB we started prioritizing more domestic supply chain solutions as imported products became less reliable … even when those components exceeded historically low import prices. We worked with many customers to substitute domestic alternatives. These customers were mainly attracted to MJB's supply chain reliability, short lead times, and less overall dependency on import goods. We anticipate that these strategic sourcing preferences will remain in place even when supply chains stabilize. Before COVID, we were already experiencing a great deal of headwind in importing products with 301 tariff escalation and Chinese anti-dumping duty. The painful cost of product outage and manufacturing disruption exceeded the savings from "import only" sourcing positions, making domestic alternatives not only viable but more profitable. Companies operating with blended sourcing strategies will continue for some time, at least until the painful memories of 2021 shortages are forgotten. s p
INT E RP R IN T
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