Exploratory Research TEAM JASZ Jeffrey Chou
|
Angela Wang
|
Suzanne Choi
|
Zahin Ali
01. RECAP
02. SECONDARY RESEARCH
03. PRIMARY RESEARCH
04. NEXT STEP
Areas of interest
Market research
Interviews & Survey
Concept development
Territory map
Literature review
Insights
Generative research
“How might we…”
Design principles Revised “How might we…”
AREAS OF INTEREST [in healthcare]
Cultural sensitivity
Emotional Response
Knowledge Retention
Preventing medical errors
Advanced technology
Trust
How might we help prepare a new generation of medical students to envision a practice* incorporating with AI?
* Practice: diagnosis, communication with patient, care-planning
01. RECAP
02. SECONDARY RESEARCH
03. PRIMARY RESEARCH
04. NEXT STEPS
Areas of interest
Market research
Interviews & Survey
Concept development
Territory map
Literature review
Insights
Generative research
“How might we…”
Design principles Revised “How might we…”
RESEARCH QUESTIONS
Workflow
Learning
Teaching
Technology
How do current clinical
What types of practices are
When do professors feel the
Are practicing doctors and
workflow works?
medical students are learning?
necessity to teach students
medical students familiar with
about real life practices?
the concept of AI?
How do professors evaluate
Which areas in medical
their teaching and what kinds
education can be benefited by
of feedback they get?
AI?
How do doctors develop a
How do medical students
trustful relationship with their
evaluate their learning?
patient? What resources do students What is the process of
use to aid learning?
becoming a doctor? And what entails a good doctor?
How has AI and advanced What motivates students to
technology has been used in
learn?
medical setting?
MARKET RESEARCH AND LITERATURE REVIEW
12 MARKET RESEARCH
9 LITERATURE REVIEW
We looked into existing projects
In literature review, we mainly
and products in the healthcare
focused on academic research
industry that incorporated AI. We
about communication within the
then identified four domains in
medical practice and education
which these products resided.
environment.
MARKET RESEARCH INSIGHTS
Products on either end
Generation gap
Communication
Technology
There are a lot of existing
There is a generation gap
A lot of communication
Currently, advanced technology
products that focuses on either
between experienced doctors,
challenges occur in between
such as AI, AR, VR are used to
the doctor or the patient but
new doctors, and medical
care providers as well as
support clinical decisions and
not many for both.
students in terms of comfort
between care providers and
supplement traditional medical
level in adopting new methods
patients.
training.
in their practices.
LITERATURE REVIEW INSIGHTS
Future medical education
Non-verbal communication
Knowledge discovery framework
Doctors usually work with
Current programs focus on
Enough quantity of data and
patients to develop solutions
developing students’ verbal
well-defined question are
that fit specific needs.
skills. How to use machine to
important for potential AI
identify non-verbal behaviours
applications.
This workflow suggest that
of participants in a
human-centered problem
telemedicine context.
solving knowledge may be useful for medical school students in their early training.
KNOWLEDGE DISCOVERY FRAMEWORK
01. RECAP
02. SECONDARY RESEARCH
03. PRIMARY RESEARCH
04. NEXT STEPS
Areas of interest
Market research
Interviews & Survey
Concept development
Territory map
Literature review
Insights
Generative research
“How might we…”
Design principles Revised “How might we…”
“Being a doctor is all about communication.� Michelle Nguyen | UPMC Resident 1st year
INTERVIEWS AND SURVEY
16 INTERVIEWS
11 SURVEY RESPONSES
Including medical students,
From practicing medical students,
doctors, residents, interns, UX
doctors, residents, and interns.
designers from UPMC innovation lab, technical specialist, and computer science professors.
“Without proper coordination between doctors and caregivers, patients will be confused with contradictory instructions thrown at them.” Michelle Nguyen | UPMC Resident 1st year
“We learn communication skills in medical school by utilizing group study and actors, but there isn’t enough opportunity to practice what we’ve learned.” Dr. Cho | UPMC Doctor
“Teachers do not realize students’ true intent of attending class. Students look forward to utilize their learning in real life, not just to become book smart and not know how things work.” Adnan Haque | Medical Student @ South Baylo University
PAINT POINT MAP
PAINT POINT MAP
PAINT POINT MAP
INSIGHT 1: EFFICIENCY + PRODUCTIVITY
INSIGHT
OPPORTUNITY
DESIGN PRINCIPLE
A standardized intra-departmental
Building an education system to
The design outcome should support
communication framework improves
transcend department silo
efficient communication between
operational efficiency.
departments.
Doctors suffer from information
Using AI to take on mundane tasks
The design outcome should utilize AI
overload and would appreciate
and free up doctor’s time for more
to maximize productivity.
automating certain tasks.
important tasks
#standardization
#prioritizetasks
#informtionoverload
#replacetasks
#automation
#lowhangingfruit
INSIGHT 2: HUMANISTIC
INSIGHT
OPPORTUNITY
DESIGN PRINCIPLE
The traditionally didactic
Combining communication
The design outcome should
medical education system is
training and case study-based
foster humanistic learning
shifting to include more
medical education
environment.
storytelling narratives.
#systemshift
#casestudy
#storytelling
#communicationincontext
INSIGHT 3: CAREER RELEVANCE – motivation
INSIGHT
OPPORTUNITY
DESIGN PRINCIPLE
Existing medical system does not prepare
Reflecting the variant medical
The design outcome should make
doctors for communicating effectively in a
situations in communication training
learned material applicable to the
wide variety of medical context.
in the medical education
student’s future medical career.
Medical students’ learning motivation
Prioritizing relevance to future context
The design outcome should motivate
stems from subject relevance to their
of individual
students by providing content relevant to student’s goal.
career and practice.
#preparation
#reallifesituation
#knowledgegap
#future
#motivation
INSIGHT 3: CAREER RELEVANCE – applicability
INSIGHT
OPPORTUNITY
DESIGN PRINCIPLE
The success of residents’ education,
Incorporating fruitful mentor/
The design outcome should
currently the apprentice/mentor
apprenticeship model in medical
incorporate real life practices in
framework, highly varies based on
school education early on
the medical education system.
social dynamics.
#apprentice #socialdynamic
#earlyexposure
INSIGHT 4: INDIVIDUALITY
INSIGHT
OPPORTUNITY
DESIGN PRINCIPLE
Medical student who do not
Helping medical students
The design outcome should
understand their learning style
understand their strengths and
accommodate the individuality
often struggle to adapt to
weaknesses
of learners.
medical school learning style.
#adjustment
#notonesizefitall
#selfassessment
#findyourjourney #adaptability
INSIGHT 5: VISUAL LEARNING
INSIGHT
OPPORTUNITY
DESIGN PRINCIPLE
Visual resources enhance
Filling the demand for visual
The design outcome should
self-study practice for medical
learning materials in the
take advantage of visual
students.
medical education
learning when appropriate.
#visual
#meetthedemand
#selfstudy
DESIGN PRINCIPLES
1. Efficiency + Productivity Support efficient communication between departments. Utilize AI to maximize productivity. 2. Humanistic Foster humanistic learning environment. 3. Career Relevance Make learned material applicable to the student’s future medical career. Motivate students by providing content relevant to student’s goal. Incorporate real life practices in the medical education system. 4. Individuality Accommodate the individuality of learners. 5. Visual Learning Take advantage of visual learning when appropriate.
WHY 3RD/4TH YEAR STUDENT?
Complex Relationship with the Residents
Quality of Teaching
Transition of Learning Type (book-dominant to mixed)
In-context Feedback
How might we help prepare a new generation of medical students to envision a practice* incorporating with AI?
How might we leverage AI to help medical students overcome communication challenges in their clinical years*?
* Clinical years: Rotation years of medical school (Year 3/4)
01. RECAP
02. SECONDARY RESEARCH
03. PRIMARY RESEARCH
04. NEXT STEPS
Areas of interest
Market research
Interviews & Survey
Concept development
Territory map
Literature review
Insights
Generative research
“How might we…”
Design principles Revised “How might we…”
NEXT STEPS
Existing journey study
Shadowing or cultural probe
Early prototypes
Schedule future engagements
Sketch out resident’s
Shadow residents or introduce
Based on research finding, start
Start reaching out to
a-day-in-life and identify pain
some form of cultural probe to
to brainstorm ideas that based
stakeholders for future
points on a micro level
capture contextual data
on design principles
generative workshops or other activities – as doctors and students are very busy
thank you.
TEAM JASZ Jeffrey Chou
|
Angela Wang
|
Suzanne Choi
|
Zahin Ali