Generative Research TEAM JASZ Jeffrey Chou
|
Angela Wang
|
Suzanne Choi
|
Zahin Ali
TABLE OF CONTENTS
01
02
03
04
Recap
What we did
Ideation
Next steps
How Might We Statement
Generative Workshop
3 Storyboards
Continue Text-Based Diary
Exploratory Research
Text-based Diary Study
Storyboards x Design Principles
Speed Dating
Design principles
Journey Map
Prototyping User Testing
HOW MIGHT WE STATEMENT
How might we leverage AI to help medical students overcome communication challenges in their clinical years*?
* Clinical years: Rotation years of medical school (Year 3/4)
EXPLORATORY RESEARCH
Interviews | 16 participants
Market Research | 12 products
Survey | 11 responses
Literature Review | 9 literature
“Without proper coordination between doctors and caregivers, patients will be confused with contradictory instructions thrown at them.” Michelle Nguyen | UPMC Resident 1st year
“We learn communication skills in medical school by utilizing group study and actors, but there isn’t enough opportunity to practice what we’ve learned.” Dr. Cho | UPMC Doctor
“Teachers do not realize students’ true intent of attending class. Students look forward to utilize their learning in real life, not just to become book smart and not know how things work.” Adnan Haque | Medical Student @ South Baylo University
PAIN POINT MAP
DESIGN PRINCIPLES
1. Efficiency + Productivity Support efficient communication between departments. Utilize AI to maximize productivity.
2. Humanistic Foster humanistic learning environment.
3. Career Relevance Make learned material applicable to the student’s future medical career. Motivate students by providing content relevant to student’s goal. Incorporate real life practices in the medical education system.
4. Individuality Accommodate the individuality of learners.
5. Visual Learning Take advantage of visual learning when appropriate.
TABLE OF CONTENTS
01
02
03
04
Recap
What we did
Ideation
Next steps
How Might We Statement
Generative Workshop
3 Storyboards
Continue Text-Based Diary Study
Exploratory Research
Text-based Diary Study
Storyboards x Design Principles
Speed Dating
Design principles
Journey Map
Prototyping User Testing
WHAT WE DID
Text based diary study | 8 participants
Generative Workshop | 20 participants
1.
Explain a difficult communication scenario
1.
Baseline survey
2.
Scenario: emotion & complexity mapping
2.
Daily communication scoring
3.
Revamp the difficult communication scenario (with “magic device”)
(doctors, residents, patients, nurses) 3.
Stress level + causes (morning, afternoon, evening)
4.
Communication Re-do – “I would have said …”
OBJECTIVES
Text based diary study | 8 participants
Generative Workshop | 20 participants 1.
Gain insight into daily activities and where
1.
Gain insights on medical student’s micro
communication breakdown happens
daily interaction with doctors, residents,
2.
Allow participants to vocalize pain points.
and nurse
3.
Portray complexity levels and figure out
2.
sources of stress 4.
Gain insight on how medical students master communication skills
Pinpoint where communication breakdown happens and why
3.
Understand medical students’ stress level throughout a day
2.1 Generative workshop
GENERATIVE WORKSHOP
We talked to 20 Participants
Nursing Students | 10 participants
Physicians | 3 participants
Residents | 3 participants
Medical Students | 4 participants
WORKSHOP PROCESS
1. Directed Storytelling User articulates their day in life, especially pain points, using props to act out scenarios.
2. Step Notations Interviewer jots down steps during storytelling. Afterwards, user validates and rearranges.
3. Pain points User generates pain points upon second review of steps.
4. Emotional mapping User reviews each pain point and assigns or creates emoji to assign emotion feeling to each.
5. Complexity mapping Medical student who do not understand their learning style often struggle to adapt to medical school learning style.
6. Complexity Sourcing Visual resources enhance self-study practice for medical students.
WORKSHOP PILOT Boundary Object Dev
Complexity mapping
Step notations
Pain points
Emotional mapping
WORKSHOP PILOT Boundary Object Dev
Iterate & refine
1. Efficiency and Productivity A standardized intra-departmental communication framework improves operational efficiency. Doctors suffer from information overload and would appreciate automating certain tasks.
INSIGHTS FROM EXPLORATORY RESEARCH
2. Humanistic The traditionally didactic medical education system is shifting to include more storytelling narratives.
3. Career Relevance: Motivation
How medical students learn?
Existing medical system does not prepare doctors for communicating effectively in a wide variety of medical context. Medical students’ learning motivation stems from subject relevance to their career and practice.
4. Career Relevance: Efficiency The success of residents’ education, currently the apprentice/mentor framework, highly varies based on social dynamics.
5. Individuality Medical student who do not understand their learning style often struggle to adapt to medical school learning style.
6. Visual Learning Visual resources enhance self-study practice for medical students.
1. Unpredictable Elements INSIGHTS FROM
Both the environment and people’s emotional state (related or unrelated to the conversation itself)
WORKSHOP 2. Different Perspectives Based on job responsibility, care type, etc.
What affects communication outcomes?
3. Unclear Responsibility Med students may serve merely as a “messenger” in certain scenarios and “decision-makers” in others.
4. Strong Individuality in Communication Efficiency Different doctors and residents have very different styles and interpretations of “efficient reporting”..
5. Temporal Nature of Power Dynamic There is less motivation to improve communication as conflict caused by power dynamic is short-lived.
6. Platform Problem Current digital platforms are not compatible with the diverse medical workflow and unpredictability.
2.2 Text-based diary study
TEXT-BASED DIARY STUDY
DATA VISUALIZATION Communication Pattern Profile
Tracking the variation and causes of communication quality over time in different scenarios.
for Eugenia, 4th year, MICU rotation
DATA VISUALIZATION A-Day-in-the-Life Stress Journey
Identify how communication breakdowns contribute to the stress flow throughout the day.
INSIGHTS FROM TEXT-BASED DIARY STUDY
What constitutes high-stress/low-stress scenarios?
1. Urgency & Overload
1. Learning as the Sole Task
2. Executing New Medical Procedures
2. Simple Busy Work
3. Decisions on Medical Diagnosis & Treatment
3. No Work
4. Difficult Medical Diagnosis 5. Learning Evaluation (Rounding)
TABLE OF CONTENTS
01
02
03
04
Recap
What we did
Ideation
Next steps
How Might We Statement
Generative Workshop
3 Storyboards
Continue Text-Based Diary
Exploratory Research
Text-based Diary Study
Storyboards x Design Principles
Speed Dating
Design principles
Journey Map
Prototyping User Testing
IDEATION PROCESS
“If you have a magical device to achieve the ideal scenario, what would it be?”
IDEAS
IDEA ONE: Scenario Master
IDEA TWO: Empathy Machine
IDEA THREE: Virtual Actor
Help students learn and master communication
Help stakeholders in healthcare teams build
Virtual reality game that reproduces person to
skills through simulation and rehearsal
empathy with each other and learn to fix behavior
person interaction for soft skills training
IDEA ONE
Scenario Master Help students learn and master communication skills through simulation and rehearsal
IDEA TWO
Empathy Machine Help stakeholders in healthcare teams build empathy with each other and learn to fix behaviors
IDEA TWO
Virtual Actor A virtual reality game that reproduces person to person interactions for soft skills training
IDEAS x DESIGN PRINCIPLES
IDEA ONE: Scenario Master
IDEA TWO: Empathy Machine
IDEA THREE: Virtual Actor
1. Efficiency + Productivity
1. Efficiency + Productivity
1. Efficiency + Productivity
2. Humanistic
2. Humanistic
2. Humanistic
3. Career Relevance
3. Career Relevance
3. Career Relevance
4. Individuality
4. Individuality
4. Individuality
5. Visual Learning
5. Visual Learning
5. Visual Learning
TABLE OF CONTENTS
01
02
03
04
Recap
What we did
Ideation
Next steps
How Might We Statement
Generative Workshop
3 Storyboards
Continue Text-Based Diary Study
Exploratory Research
Text-based Diary Study
Storyboards x Design Principles
Speed Dating
Design principles
Journey Map
Prototyping User Testing
NEXT STEPS
Text-Based Diary Study
Speed dating
Prototyping
User Testing
Continue text-based diary study
Rapid user validation of ideas
Quick / dirty prototypes to help
Low fidelity prototype testing to
for remaining 5 days and gain
communicated via storyboards.
communicate and refine our
explore downfalls and merits of
better insights into medical
Gathering pros / cons and
ideation process.
each concept. This will help us
students’ daily interaction
scoring to rank ideas.
decide between competing ideas.
Thank you.
Feedback How do you incorporate self reflection process in medical education? - Peter, Arnold