1 24 territory map presentation

Territory map TEAM JASZ Jeffrey Chou

|

Angela Wang

|

Suzanne Choi

|

Zahin Ali

DEFINE LEARNING

Helping learners perform their jobs better. [ practice, communication, behavior, skill, confidence, simulation, efficiency ]

WHY HEALTHCARE IS AN APPROPRIATE SPACE?

Healthcare is 20% of the U.S. economy and is a care based service industry that puts patients at the center. Also, medical training contains difficult learning challenges that have high stakes. This combination of human centered soft skill learning and being a data driven industry makes healthcare suitable for AI.

AREAS OF INTEREST [in healthcare]

Cultural sensitivity

Emotional Response

Knowledge Retention

Preventing medical errors

Advanced technology

Trust

HOW MIGHT WE?

How might we use artificial intelligence to improve communicative learning amongst stakeholders in healthcare.

NEXT STEPS

1.

Research companies and existing tools that explore AI and healthcare

2.

Contact UPMC

3.

Interview/survey with stakeholders

4.

Contextual inquiry/observations

5.

Journey map/ service blueprinting of current situation to identify exact pain points and opportunities