Advice > BUSINESS MANAGEMENT
Watch Out for Claim Jumpers! T
he California Gold Rush began in 1848 with the discovery of gold at Sutter’s Mill. The finding led to eight years of incredible change and turmoil. Chaos ensued as the word got out. We may not be in a gold rush today, but the RV Rush of 2020 shares many similarities. How long the boom will last is yet to be seen, but we have surpassed year two. I know many dealers lie awake at night wondering how the past and current changes will impact their business. The California Gold Rush lasted seven years. It lured more than 300,000 prospectors to the west coast. Local service companies, suppliers and residents were overwhelmed in the mid-1800s. Know the feeling? The question is, are you protecting your claim, or as with the prospectors of old, is your claim about to be jumped? Why do I believe some RV businesses are in jeopardy? Here are three reasons. First, when a market grows so quickly, the long-term moneymakers are the service providers. A year or so after the Gold Rush, prospectors had panned all the easily accessible California surface gold. To mine what remained required hard work, and many fortune seekers went belly up. Where do you think the term “panhandler” came from? Service providers, however, still had plenty of customers as prospectors continued to spend money. So, look around and take note. Are you seeing new stores and bigger competitors with larger service/parts departments? Did you think this was accidental?
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RV News | January 2022
If you cannot manage all your recent new customers on the parts/service side, someone will quickly jump your claim and snatch up those consumers. Look closely at your operations. Determine where your dealership’s weaknesses might be, which is likely in the parts/ service department. Second, RV manufacturers allocating inventory deliveries will not be fair. I know you realize this, but you must manage inventory levels as strongly as possible. Back during the Gold Rush, the more miners who worked a claim, the stronger the competition became. Similarly, if your competitor has significantly more inventory than you, where are your customers and new prospects going to go? The big dealer groups know that receiving more inventory makes jumping others’ claims easier. If you are losing the inventory battle, get aggressive and actively build used inventory levels. Third, technology and equipment were among the biggest transformational changes that occurred during the Gold Rush. Technology altered the landscape from riverbed panning for gold to sophisticated mining operations. The same happened in the 2020 RV Rush. Recent technological advancements in marketing have been significant. Well-funded RV business operators are increasing marketing budgets by more than 50% in many cases. Dealers unprepared for this expanded outreach will wake up one morning to find someone else working with their past customers. If history repeats itself, like it always does, you will find many competitors eyeing “your claim.” The hard-earned position you created may soon be in jeopardy.
The business you nurtured, protected and grew will soon have more pressure than ever. The competition is carefully surveying your gold and calculating whether you are up to the challenge they bring. Do not get caught sleeping or leave your claim unprotected. Many Gold Rush miners did and quickly found how easily someone could jump their claim.
Protect Yourself
Here are some ideas to contemplate. First, assume competitors
are plotting against you as we speak. Your rivals are planning right now how to dominate your market. They are counting on you being slow to move. They see most opponents procrastinating due to inventory level uncertainty. Your procrastination is part of their business plan. When inventory certainty returns, you will be fighting an uphill battle. Plan for the most competitive year ever. The move for market share is on. You need to stake, work and protect your claim. rvnews.com
