Total Quality Management
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TOTAL QUALITY MANAGEMENT Total Quality Management (TQM) is a management approach that is widely practiced in many organizations. It originated in the year 1950. Since early 1980s, it becomes more popular. It is a description of attitude and culture of a company. TQM enables the company that strives to satisfy the needs of the customer through their products and services. The culture involves quality in every aspect of the firm’s operations. It ensures all the processes are carried out in a right way. It ensures that the defects and wastes are eliminated from operations, in the first time. Companies are concentrating on following key elements for the successful implementation of TQM.
Ethics Integrity Training Team work Leadership Recognition Communication
Ethics: Ethics is related with the regulation. It helps in deciding the good and bad of every situation. It is a topic that represents both the organizational and individual ethics. Organizational ethics builds a business code of ethics. It outlines guidelines that all employees are to stick while performing their jobs. Individual ethics is related to personal concepts of rights and wrongs. Integrity: Integrity entails honesty, moral values, fairness, and obedience to the facts. On the contrary, people see integrity as duplicity. In an environment of duplicity, TQM never works. Trust follows integrity. Without trust, the structure of TQM cannot be established. Training: Training is paramount for efficient TQM. It is the responsibility of supervisors to implement TQM in their departments. They should teach their employees the idea behind TQM. With the help of training, employees become effective for the companies. Team work: Team work is an essential element in making your business successful. With the help of teams, the companies get solution for their problems in quicker and better ways. It helps provide businesses smooth processes and operations. In teams, jobs are performed with the help of each other and in case of problems, all the members of the team help in solving that issue. Leadership: Leadership plays a vital role in the successful implementation of TQM. A leader in a firm provides an inspiring vision to the employees and makes strategic directions that are easily understandable by his/her subordinates. His/her leadership is based on the success of TQM. Communication: Communication connects everything together. It acts as a fundamental link between all the elements of TQM. Strong communication among all the departments helps in the success of TQM. For effective communication between departments, the message must be clear. The receiver of the message must interpret it in the way the sender wished. Total Quality Management
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Recognition: Recognition is the final element in the whole structure. It is important from the employees’ point of view as they strive to receive it. This recognition will motivate the employees to perform well and that eventually leads towards the success of TQM. Conclusion: These key elements ensure the success of TQM in any organization. It is supervisors’ responsibility to develop these elements in his/her department. Hence, leadership by model, training of staff to present a value output, creation of an atmosphere where there is no fear to exchange information, and giving recognition where recognition is due. All this is the slogan of a thriving TQM firm. Reference: http://www.researchomatic.com/Total-Quality-Management-151622.html
Total Quality Management
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