Sustainability Report 2010
Calle Las Begonias 441 of 352 San Isidro- Lima 27, Peru. Telef: (511)611 1400 Fax: (511) 611 1401 www.tasa.com.pe
committed to our country
Our sustainability report has been submitted to a self-evaluation by our company as well as to a third party revision carried out by the consulting firm RESPONDE, in accordance with the guidelines and approval levels established by the Global Reporting Initiative. As a result, this sustainability report has the qualification A “Self declared” and the qualification A “Third party checked”.
102 Sustainability Report 2010
103
contents
Letter from the Chairman of the Board of Directors 1. Management and commitments to our Stakeholders
4 6
2. Our Organization
11
3. Our Economic Management
32
4. Our Environmental Management
34
5. Our Social Management
57
5.1 Employees
57
5.2 Customer orientation
71
5.3 Relationships with the community
72
5.4 Suppliers
78
6. Global Pact
80
7. Application to the ETHOS model
83
8. Report of the independent revision
84
9. Criteria of the report
86
10. GRI Index
91 2 3
Letter from the Chairman of the Board of Directors
Sustainability Report 2010
Our vocation for work and what is today called entrepreneurship has always been related to a vision that, as 3.13 shareholders, guides us until today: “Make the places where we operate better places to live”. In this context we have made sure that each one of the companies in which we invest develops its own vision, looking towards its future, which is related to this vocation that encourages us to continue to advance. TASA is a company which works every day to “be recognized as a leading, reliable and world class company; for its levels of quality, efficiency, safety and environmental protection”. 1.1
The year 2010 was a very complicated year for the Peruvian fishing sector due to climatic factors that affect the availability of the resource, favoring the high presence of juvenile fish, which originated a reduction in the raw material. This outlook significantly affected our production. However, framed in our vision, we overcame this difficult period with a lot of effort, avoiding a negative impact on the normal development of our operations and, even more important, without affecting the Social Responsibility that we had planned and that we have been able to execute for the wellbeing of our stakeholders. On the internal level, we continue our efforts to improve the good working environment in the company, which has been recognized for the third consecutive year in the public evaluation and award Great Place to Work Peru 2010 for companies with more than 700 workers. In this period, as part of the optimization of our operations, we assumed the closing of two Indirect Human Consumption plants; as well as the inevitable and unfortunate termination of a group of employees, who were granted benefits in excess of what is foreseen in the legislation as a form of supporting them in this situation. The plans applied in this case were well received by the employees and served to confirm our commitment to them even in very challenging circumstances. Given the nature of our business, industrial safety is another great challenge due to the characteristics and high exposure levels of our workers. We can proudly mention that during this year we reduced the accident index with regard to the previous period. In the environmental plan, we continue making investments in our different business units to minimize the impact on our surroundings. The biggest project undertaken was the construction of a new plant with Steam Dried (indirect vapor drying) system and state of the art technology in the city of Chimbote, which already operates for the benefit of the community from Ancash. This
investment has allowed the minimization of the emissions from the facilities, contributing to the significant improvement in the local air quality. Despite the difficulties to obtain the resource, on the commercial level we continue supporting human anchovy consumption in the distribution centers with our star product AnchoveTASA Kontiki. With regard to sustainable development, we initiated projects in the communities of Vegueta and Atico with the objective of strengthening the entrepreneurial capacities of the enterprising people from these communities. At the close of the period, solid advances have been recorded, which enable us to anticipate improvements by the time it concludes in 2011. In the same manner, we have maintained the commitment assumed in the communities through the development of various community activities and other contributions through donations. With continue with the registration of suppliers, under strict standards that have been revised by an external consultancy firm. We are also pleased to have obtained the prize “Excelencia Logística Pesquera 2010” (Fishing Logistical Excellence 2010), granted in the ProPesca Fair, which recognizes the efficiency of our processes, the constant improvement and the relationship with our suppliers and the market. Our sustainability approach is part of our commitment to our main target audience, for which reason we are currently increasing our contribution expanding the scope of our Social Responsibility programs. This is the third consecutive year that we prepare our Sustainability Report according to the Global Reporting Initiative (GRI) standards and also aligned with the Principles of the Global Pact, to which we have belonged since 2009. On this occasion we have revised our indicators and we have made an in depth analysis to enrich the presented information in the interests of a greater understanding of our activities. Finally, I would like to express our desire that TASA consolidates itself as a model company on a global level in the fishing sector, in which not only are our results important but also the manner in which we make them possible. Cordially,
Pedro Brescia Cafferata 4 5
1.
Management and Commitments to our Stakeholders
1.2 Stakeholders
Strategic Objective
Shareholders
Shareholders very satisfied with the management of the company and the results achieved.
To have achieved the budget targets. To have continued with the changes in the productive units using cleaner technology in harmony with the environment.
Financial creditors satisfied with the fulfillment of our commitments, who value TASA as a preferred customer with optimum conditions.
To have complied with all of the financial obligations and commitments within the established terms.
Ship-owners
Satisfied ship-owners with attractive conditions, and mutually beneficial relations geared towards the long term, which enable the company to obtain a stable quota over time.
To have been able to develop short term associative relations. To have increased the number of ship-owners who value the attention and service which TASA provides them (fair price and weight).
Employees
Motivated employees, committed to the objectives and values of TASA, working in an environment that promotes their professional and personal development.
Recognition as A Great Place to Work for the second year running among the companies with more than 700 employees. 253 welfare activities carried out. To have achieved OHSAS 18001, Occupational Health and Safety certification in three Indirect Human Consumption plants. Reduction in the accident rate by 84%.
Community
The society and the communities where we operate recognize us as a serious, socially responsible company, respectful of the environment and fishing resources.
US$231,309 in donations made to more than 100 stakeholder groups. To be pioneers in the distribution of frozen fish in the interior of the country, we have 6 distribution centers in the highlands and the jungle regions. To have achieved first place in the Business Creativity Award with our product AnchoveTASA Kontiki in the Category of Food and Nutritional Products . To have begun the first phase of sustainable projects focused on strengthening of capabilities and income generation.
Clients
To overcome clients’ expectations with the quality of our products and service level.
State
To be recognized as a company which maintains a correct compliance with tax, labor, sectorial, environmental and local regulatory requirements, among others.
Orderly compliance with Law DL 1084 Law of Quotas. To have consolidated an image of a company respectful of the laws of our country.
Suppliers
Generate mutually beneficial relations with serious suppliers, which satisfy the needs of the company and are satisfied with the compliance with our commitments
130 approved suppliers. Their productive, financial, legal and environmental and commercial management capabilities were evaluated. US$ 4 million in payments to local suppliers.
Financial creditors
That society and the communities where we operate recognize us as a serious, socially responsible company, respectful of the environment and fishing resources. Environment To be recognized as a company which maintains a correct compliance with tax, labor, sectorial, environmental and local regulatory requirements, among others.
Sustainability Report 2010
Achievements at 2009
86% satisfaction in customer service surveys. To have maintained the preference of our clients. To have avoided recording significant claims by our clients. To have achieved high quality standards. To be a reliable supplier to our clients. Inauguration of a new distribution center, in Cusco.
We have developed environmental management projects with an investment of more than US$ 1´500,000. Prize to the Third Company in the “Recíclame Cumple Tu Papel” (Paper Recycling) Campaign – Asociación FUNDADES. 29 thousand m2 of green areas sown. Reduction of 9 thousand tCO2e (Carbon dioxide). Implementation of treatment plants of domestic effluents in 08 of our fish meal and oil plants. ISO 14001 certificates in the plants of Malabrigo Sur, Supe, the Frozen Plant and the Shipyard. IFFO-RS certificates in the Callao North Plant, making it the first fish meal plant to certify this norm on a world level.
Achievements at 2010
Future challenges
To have reached the objectives of the entrepreneurship management model. To have surpassed the objective, with a compliance of 95% of the strategic projects. To have continued with the changes of the productive units using cleaner technology in harmony with the environment. Reduction of 79% of the accident Rate in comparison with 0.32 in 2009.
Double the equity of the company Respond to the expectations of profitability. That all of the units comply with the environmental norms in harmony with the environment. Achieve special meals (Steam Dried technology) production in 100% of production plants.
Return on equity (ROE). Return on assets (ROA). Score in the Management model of TASA. Accident Rate.
To have complied with all of the financial obligations and commitments in the established terms. To have strengthened the relationship with the foreign banks in order to assure competitive rates for the financing of our operations and projects.
Implement quarterly analysis based on IFRS 7. Implement quarterly hedging analysis of rates, currency, fuel. Development of short and long term cash flow systems. Finance the investment projects with an optimum structure of capital debt. Maintain good relationships with banks to optimize the short and long term financial costs.
Compliance of Covenants (Financial Ratios agreed with Creditors).
To have exceeded the annual objective in landed catch of third parties, achieving a participation of 8.6% in the north center and of 18.0% in the south. To have increased the number of ship-owners who value the attention and service that we provide to them (fair price and weight).
Achieve long term commitments (loyalty). Maintain an important participation in landed catch of ship-owners. Achieve high levels of satisfaction.
Discharge percentage of third parties.
Recognition as A Great Place to Work for the third successive year among the companies with more than 700 employees. 254 welfare activities carried out (Integral health, social abilities, retirement workshops, employability and savings). Labor school for the homologation of basic business abilities. Training of 100% of the superintendents and middle management for the improvement of managerial abilities. Performance evaluation of operating personnel for the first time. Delivery of the pay slips 100% in a digital manner, optimizing times and efficiency. Coaching for the management team of the company.
Be a great place to work. Develop a solid organizational culture. Continue to develop managerial ability programs that strengthen competencies.
Performance Index. Organizational Climate (GPTW Survey). Retention of personnel with better performance. Labor rotation of employees and workers. Overtime generated. Overtime to be compensated. Compliance index of the recruitment and selection process.
US$739,551 invested in activities oriented towards the environmental, social and economic development of the zones where we operate. To be pioneers in the distribution of frozen fish in the interior of the country, we have 6 distribution centers in the highlands and the jungle regions. Continue in the second phase of sustainable projects focused on the strengthening of capacities and generation of income. To have signed an inter-institutional agreement with the Municipality of Vegueta to develop a project of strengthening of entrepreneurial capacities in the community.
Contribute to economic and social development in the areas where we operate. Develop the market for the consumption of anchovies and improve indices of nutrition in the country. To be recognized as a company respectful of the environment. Positively position the image and brand of TASA. Strengthen relationships with the communities.
Number of direct and indirect beneficiaries of the Social Responsibility Programs. Reputation index of TASA in the communities where we operate.
89% of satisfaction in customer service surveys. 15 new clients were attended to, for a value of US$ 35 million which allowed the diversification of the commercial portfolio and the obtaining of better prices, moving from 5th to 3rd place in the annual price ranking. We participated in the Fairs of Brussels (Belgium) and Dalian (China), and in Expoalimentaria (Peru), presenting our products and diversifying markets. We increased our sale of frozen fish in the local market by 9% (Despite not having production due to the lack of the raw material).
Customer Satisfaction Index. Complaint Index.
Orderly compliance with Law DL 1084 Law of Quotas. To be the first to comply with the maximum permissible limits of 2014 in the plants of Pisco South, Callao North, Chimbote and Samanco. To have consolidated an image of a company respectful of the laws of our country.
Lead change in the sector oriented towards the consolidation of a clean and efficient industry.
PRODUCE Sanctions (EP/ Plants). Labor/tax contingency.
We carried out three focus groups “Tu opinión es importante” (Your opinion is important) with suppliers from Lima and Chimbote, which allowed us to become aware of their opinions and expectations. Preparation of framework contracts with critical suppliers that allow a long term relationship. 230 registered suppliers. Their productive, financial, legal, and environmental and commercial management capacities were evaluated.
Long term contracts. Administrative simplification of the purchasing process. Development and promotion of suppliers in the areas in which we operate.
Supplier Satisfaction Index. Percentage of registered suppliers.
Implementation of the treatment system of fishing effluents in the plants of Chimbote, Supe, Vegueta, Atico. Reduction of 40% in the processing cost of the pumped water. Reduction of more than 3 thousand tCO2e (Carbon Dioxide). 15 plants have domestic effluents treatments. Investigation and Implementation of sampling points for emissions in the processing equipment, as stipulated by DS 011-2009-MINAM and the Monitoring Protocol. Certification of the Environmental Management System (ISO 14001) in the Plants of Pisco South and Atico, currently totaling 06 meal and oil plants, the shipyard and the frozen plant. Certification of 9 of our meal and oil plants in Responsible Supply of Raw Material (IFFO-RS). Expansion to 37,000 m2 of planted green areas.
Continue to implement technological changes to improve efficiency, save energy and reduce environmental pollution. Certify all of the plants with ISO 14001 and IFFO-RS. Implementation of the Treatment system of fishing effluents in the plants: Paita, Malabrigo, Pisco North, Matarani and Ilo. Initiate projects to eliminate the smells in the production of fish meal and oil.
Percentage of compliance of Maximum Permissible Limits in effluents and emissions. Number of plants certified with ISO 14001. Number of plants certified with IFFO-RS.
Introduce new products in new world markets. Guarantee the traceability and safety. Develop new products for human consumption. Maintain high levels of satisfaction.
Indicators
6 7
In TASA, social responsibility is an ethical form of entrepreneurial management. Under this philosophy we 4.15 work and constantly monitor the expectations of our stakeholders.
4.14
4.16
Strategically, along with the Managements, the main stakeholder groups were identified, prioritized and validated, considering the criteria of their power or influence level, perception and flexibility with regard to the management of the company. Any change in the definition of the stakeholders has a direct impact on the strategic objectives, which is why this stage is subject to the approval of the Senior Management, which revises and approves the changes annually.
Clients
Suppliers
Creditors
Employees
Ship-owners
Community
Shareholders
State
Sustainability Report 2010
dialogue with our stakeholders 4.17 One of our principal management tools is the process
of dialogue with our stakeholders, since it offers us the necessary information to respond in a balanced and prudent manner to the most important issues; it allows the establishment of objectives and definition of plans for continuous improvement; as well as also identifying matters of common interest, expectations and demands that allow us to increase the possibilities of generating Win-Win scenarios. We assume the commitment of providing the greatest and most transparent information to all of the stakeholders to broadcast our image as a sustainable company.
We also identified other important matters which are of concern of the majority of our stakeholders, such as those related to the protection of the environment, social inclusion, permanent communication, sustainability and the generation of business opportunities in the communities where we operate. These matters are approached in the chapters on Economic, Environmental and Social Management in this report. From the collection of this information we reoriented and formalized our communication channels for each stakeholder, as shown in the following table:
In 2010 we began the first open dialogue process with one of our main stakeholders: Suppliers, through a participative and playful methodology that allowed us to collect information regarding interests, expectations and opportunities based on the key issues previously identified. 8 9
Macro stakeholders
Sub groups
Area responsible for the management of the SH
1
Financial creditors
There are no sub groups
Central Management of Administration and Finances
2
Financial creditors
There are no sub groups
Central Management of Administration and Finances
3
Ship-owners
How we communicate - BOSE Extranet System. - Financial statements. - BOSE Extranet System. - Financial statements. - BOSE Extranet System.
Preferred and
Fishing Management
Temporary.
- Coordination meetings. - Onsite visits
Masters Officials
4
Employees
- RevisTASA
Specialists (Machine Eng., pilots)
- Bulletin Board HR Management
Employees
- Bulletin Tripulante al Día - E-mail Internal Communications
Workers
- Intranet
Crew CH Selectors
5
Community
Paita Plant
Paita
Parachique Plant
Sechura
Malabrigo Plant
Rázuri
Chimbote Plant
27 de Octubre
Samanco Plant
Samanco
Shipyard
Huanchaquito
Supe Plant
Supe
HR Management /
Vegueta Plant
Caleta de Vegueta
Callao North Plant
Márquez
Callao South Plant
Bolognesi
Operations Management / Shipyard Management
- Meeting and workshops with representatives from the communities.
Pisco Plant
Pisco Playa / Pueblo / San Andrés
Atico Plant
Atico
Matarani Plant
Matarani / Mollendo
Ilo Plant
Ilo
Shipyard Indirect Human Consumption (by sales volume) 6
Clients
Local frozen and canned
Construction Repair
- Bulletin ComuniTASA. comunitasa@tasa.com.pe
- Guided visits to the plants
Shipyard Management
Clients A - Satisfaction surveys.
Clients B Institutional Wholesale Supermarkets
- Personal coordination. Commercial Management
- Advertising materials.
Advisor of Senior and Legal Management
- Operations reports.
- ComuniTASA
Foreign frozen and canned Fresh Local Governments
7
State
Ministry of the Environment
- Coordination meetings. - ComuniTASA
Work Ministry PRODUCE Suppliers of Services
8
General and Specialized Inputs
Suppliers Suppliers of Goods
Spare parts Assets
- Periodical coordination meetings Logistics Management
- Workshop: “Tu opinión es importante” (Your opinion is important) - ComuniTASA
International 9
All of the stakeholders
Sustainability Report 2010
- Sustainability Report. - Annual Report - Web page
2.
Our Organization
Tecnológica de Alimentos S.A is the leading company of the fishing sector in Peru. We are dedicated to the 2.2 extraction, transformation and commercialization of hydro-biological resources for direct and indirect hu2.6 man consumption; we also provide shipyard services 2.9 oriented to the construction, modification, maintenance and repair of naval vessels and artifacts. 2.1
The share structure remains the same as in previous years. Shareholding structure of TASA at December 31, 2010
5.221% 17.172%
The General Shareholders’ Meeting of March 18, 2009 approved the capitalization of retained earnings for a total of S/. 31´493,000. The new capital of S/. 987´673,000 is represented by 987,673 shares with a nominal value of S/.1,000.00 each, integrally subscribed and totally paid up.
Inversiones Breca S.A. Urbanización Santa Marina S.A.
17.190% 60.145%
Urbanización Jardín S.A. Inversiones San Borja S.A.
2005
2006
2007
2008
2009
2010
E
2004
V
2003
P
2002
2.8
2 6 279
4 10 500
5 27 868
6 47 1014
15 69 1395
17 79 3720
17 82 3784
17 *86 3717
16 *91 3369
We acquired the plants of Supe and Samanco. We began the fishing of horse mackerel and mackerel for Human Consumption.
Construction of the plant of Malabrigo.
We installed the most modern Frozen food plant of South America. We acquired the plant of Chimbote.
Merger with the Grupo Sindicato Pesquero del Perú (SIPESA). We consolidated ourselves as the largest Fishmeal and Fish Oil producing company in the world and a Shipyard.
We acquired the plants of Parachique and Ilo. We acquired EPESCA.
We acquired the trawler vessel Westella, to fish beyond the 200 miles throughout the entire year. Opening of 4 distribution centers. Launching of our AnchoveTASA Kontiki.
Construction of a new Plant in Chimbote. Opening of 1 distribution center in Cuzco. Presence of AnchoveTASA Kontiki in supermarkets of Lima and Callao.
Inauguration of the New Plant in Chimbote. Construction of the Trimaran for the transport of heavy cargo in Tarapoto. Acquisition of 5 fishing vessels.
*16 operating plants *50 operating vessels
*55 vessels operate, and 36 parked.
We began operations in Callao and Pisco.
P: Plants
V: Vessels
E: Employees
10 11
mission, vision, values and management policies 4.8
Annually, in the Strategic Planning, the values, mission and vision of the company are revised, which are the primary basis of our strategy and guide of our actions.
Vision
Mission
To be recognized as a leading, reliable and world class company, for its levels of quality, efďŹ ciency, safety and environmental protection.
To provide to our clients seafood products of the highest quality in harmony with the community and the environment
In the reported period, our values were updated and aligned with the vision of our business group, and their wording was simpliďŹ ed to facilitate brand awareness.
Sustainability Report 2010
Values of TASA
Integrity
Integral Development
We act ethically, seriously and reliably.
We seek learning, safety and the quality of life of our employees.
Excellence
Sustainability
We continuously improve our processes, quality and technological innovation.
We are responsible in the use of the natural resources and respectful of the environment and the communities where we operate. 12 13
Sustainability Report 2010
management policy We are an organization dedicated to the extraction, transformation and commercialization of ďŹ shing foods and shipyard services. Our Management System integrates the requirements of quality, safety, environment, social responsibility, occupational safety and health, responsible supply of raw material and safe commerce, with the following as our guidelines: t To be a leading and reliable company that satisďŹ es the needs of our clients with high quality products and services. t To provide our clients with safe products that originate from responsible ďŹ shing. t To act as a socially and environmentally responsible company. t To work as a team, with proactive personnel committed to the objectives of the organization; promoting their training and integral development. t To comply with all of the applicable regulations and norms. t To achieve the highest standards of international safety, occupational health and prevention of illicit activities. t To continuously improve our processes and technologies supported by the Management Model, seeking to permanently exceed our levels of organizational performance.
14 15
code of conduct and ethics TASA has a Code of Conduct and Ethics that establishes the principles and norms that regulate the behavior HR 4 of our employees, since they are responsible for the preservation, prestige and image of our company. The HR 3 principal norms refer to discrimination, anticorruption measures, harassment or aggression due to sex, age, color, religion, physical condition or political afďŹ liation. 4.8
There is a compliance committee of the Code of Conduct and Ethics that has the responsibility of approving, disseminating and enforcing its compliance. The Committee is composed of the Executive Director, the Senior Management Advisor, the General Manager, the Manager of Human Resources, the Legal Manager, the Central Manager of Administration and Finance and the Internal Audit Manager. SO3
During 2010, the Compliance Committee assured the correct deployment and evaluation of the code of conduct and ethics, disseminating it to 70% of the plant workers. Additionally the personnel of 8 plants were trained in the most relevant subjects. Meetings were also held to inform and sensitize the suppliers of Lima and Chimbote regarding the topics of the code of conduct and ethics.
Sustainability Report 2010
Percentage participation of the personnel in the dissemination of the Code of Conduct and Ethics by work unit Atico Plant Parachique Plant Callao South Plant Pisco North Plant Pisco South Plant Human Consumption Supe Plant Ilo Plant Malabrigo North Plant Callao North Plant VĂŠgueta Plant Malabrigo South Plant Chimbote South Plant Shipyard Paita Plant Samanco Plant Matarani-Mollendo Plant
100% 100% 92% 84% 81% 78% 73% 72% 70% 66% 65% 63% 60% 58% 44% 43% 35%
In order to strengthen the compliance of the code, the e-mail comitedecumplimiento@tasa.com.pe is used to enable stakeholders to make documented claims. No claims were received during 2010 due to the non-compliance of these considerations. The shareholders have established some corporate policies that are applicable to all of the companies of the Group and include aspects of corporate ďŹ nances, internal audit, legal and strategic planning, among others. Additionally the Code of Conduct and Ethics of TASA includes measures to avoid conicts of interest that apply to all of the employees of the company.
Risk Management The risk management structure is based on the Board of Directors and the Management of the Company, who are responsible for identifying and controlling risks in coordination with other areas as explained below:
4.6
4.11 SO2
t The Board of Directors is responsible for the general focus of risk management. t The Central Management of Administration and Finance, through the risk area, is responsible for evaluating and identifying, in a continuous manner, the exposures to the risks faced by the Company. Furthermore, it is responsible for preparing and proposing the policies and procedures to improve risk management.
16 17
t The Internal Audit area is responsible for supervising the functioning and reliability of the internal control systems and the administrative and accounting information. It is also responsible for supervising the financial information and significant events presented by the Company. The risk management processes in the Company are monitored 100% by Internal Auditing, which analyzes the adequacy of the procedures as well as their compliance. Internal Auditing discusses the results of the evaluations with the General Management, and reports on its findings and recommendations to the Board of Directors of the Company. 4.9
It is important to point out that during 2010 we began the preparation of the Business Continuity Plan, which considers the action plans to reestablish the operation of the company in Lima or plants in the event of a natural disaster or an external high impact event.
Anticorruption measures SO2
In TASA we have the Internal Audit committee who is responsible for ensuring the risk management, internal control systems and compliance of the regulations.
SO4
Through the e-mail auditoriainternadenuncias@tasa.com.pe, the stakeholders can present anonymous complaints, with proof, of the occurrence of fraud or errors in the carrying out of business that is the responsibility of our employees. The company has established procedures that ensure the confidentiality and anonymity of the complainants. In the year 2010, we received 1 complaint due to irregularities associated with 1 of the 24 places where we operate. This complaint was studied by the Internal Audit Committee, and after the corresponding investigations the corrective measures were taken. The personnel are continuously trained in matters of prevention of incidents of corruption such as: t Control and Safety Management System according to the certification of the Business Alliance for Secure Commerce (BASC). t Risks and awareness of threats. t Security in the information systems.
Sustainability Report 2010
organizational structure The Board of Directors is currently composed of 7 directors and meets on a monthly basis. In these sessions the progress of the activities is reported on, the fulfillment of 4.3 the objectives and budgets is verified and decisions are made regarding the investments of the business in all of its dimensions. 4.1
LA 13
Our board of directors consists of: Pedro Brescia Cafferata
Chairman of the Board
Mario Brescia Cafferata
Vice-Chairman of the Board
Rosa Brescia Cafferata Vda. de Fort
Director
Mario Brescia Moreyra
Director
Fortunato Brescia Moreyra
Director
Pedro Brescia Moreyra
Director
Alex Fort Brescia
Director
Of the members of the Board, Mr. Mario Brescia Moreyra is the only one who carries out the position of Executive Director inside the organization, for which he receives 4.5 an economic remuneration.
4.2
The Board of Directors is responsible for defining the adequate internal control structure of TASA and has established a series of measures to maintain high ethical 4.10 levels and control compliance with the laws, norms and corporate policies in all of the levels of the organization. It is worth pointing out that all of the members of the board are trained and informed about the economic, social and environmental performance of the company. 4.6
4.9 The following committees have been established for the adequate management
and evaluation of the performance of the company: Fleet Committee t Fishing Committee t Operations Committee t Human Consumption Committee t Administration and Finance Committee t Commercial Committee t Quality Committee t Risk Committee
t Committee of Compliance of the Code of Conduct and Ethics t Audit Committee t Management Model Committee t Management System Committee 4.4
These committees meet on a monthly basis. It should be added that in these committees the employees have the opportunity to propose to their Area Manager the inclusion of any relevant subject regarding social, economic and environmental aspects.
4.7 All of the members of the board have the necessary competencies to direct the strat-
egy of the organization in the framework of sustainable development.
18 19
owchart 2.3
Board of Directors Senior Management Advisor Executive Director
Humberto Speziani
Mario Brescia Moreyra Internal Audit Manager Rafael Salazar
General Manager Carlos Pinillos
Fishing Manager
Fleet Manager
Central Manager of Operations of Fishmeal and Fish Oil
Manager of Human Consumption Business
Shipyard Manager
Dereck Zimmermann
Vacant
Edgar Aroni
Rafael Ferrero
Juan Arnaiz
Central Manager of Administration and Finances Gonzalo de RomaĂąa
Manager of Quality, Research and Development Javier Igarashi
Commercial Manager
Gustavo Ferreyros
Sustainability Report 2010
Central Manager of Administration and Finances Gonzalo de Romaña
Human Resources Manager
Logistics Manager
Information Technology Manager
Legal Manager
Comptroller Manager
César Monteverde
Luis Lauezzari
Roberto Da Cruz
Claudia Bianchi
Ernesto Cabrera
Treasurer
Christian Fernández
Head of Planning and Management Javier Becerra
Head of Administration Manuel Villalobos
Head of Risk Management Emilio Solórzano
20 21
memberships, associations, prizes and distinctions 4.13
We form part of the following associations and organizations: t Asociación de Armadores de Nuevas Embarcaciones Pesqueras – AANEP (Association of Owners of New Fishing Vessels) t Asociación de Exportadores – ADEX (Exporters’ Association) t Asociación Peruana de Recursos Humanos – APERHU (Peruvian Human Resources Association) t Confederación Nacional de Instituciones Empresariales Privadas – CONFIEP (National Confederation of Private Business Institutions) t COMEXPERU t Cámara de Comercio de Lima – CCL (Chamber of Commerce of Lima) t Fondo Nacional de Desarrollo Pesquero – FONDEPES (National Fishing Development Fund) t Technical Group for preparation of Protocol of Gaseous Emissions of the MINAM (Ministry of the Environment) t Instituto del Mar del Perú (*) – IMARPE (Sea Institute of Peru) t International Fishmeal and Fish Oil Organization - IFFO t Organismo Regional de ordenamiento pesquero – OROP (Regional Organism of Fishing Organization) t Sociedad Nacional de Pesquería – SNP (**) (National Fishing Association) t South Pacific Regional Fisheries Management Organization – SPRFMO. (*) We support IMARPE and institutions that require support of technical fishing knowledge for scientific investigation.
SO5
Sustainability Report 2010
(**) We participate through the SNP in the management of public policies to contribute to the development of the fishing sector in environmental matters.
The APROs are non-profit associations constituted by producers of fishmeal and fish oil, formed in the most important ports of our coast in order to channel, through them, sustainable actions for the wellbeing of the localities in which they operate. We belong to: t APROPAITA t APROCHICAMA t APROCHIMBOTE t APROSUPE t APROCALLAO t APROPISCO t APROSUR 2.10
panies is qualified. This recognition is the result of the approach that our company had with the suppliers to become aware of their main interests and expectations with the objective of improving our logistical processes.
Recognition as A Great Place to Work for the third consecutive year among the companies with more than 700 employees Once again our company received this recognition for having more than two thirds of the personnel satisfied with the working environment. This year we achieved a satisfaction of 70%, a higher figure than that of the previous period. This is the result of the Work Plan developed by Human Resources to manage and achieve commitment with the personnel.
Prizes and distinctions In the year 2010, we continued to obtain prizes and recognitions that demonstrate the correct actions of our company.
Premio Excelencia Logística Pesquera (Prize for Excellence in Fishing Logistics) PROPESCA 2010 This prize is granted based on the survey of fishing suppliers where the efficiency in processes, continuous improvement and relationship with the contracting com-
22 23
2.3 2.5
Our operations In 2010, we operated with 16 fishmeal and oil plants distributed throughout the Peruvian coast, which process meal with the Steam Dried (SD) and Fair Average Quality (FAQ) systems. We also have our own fleet that consists of 91 vessels, of which 55 vessels operated, with 36 inactive. At the end of the year, we had 52 vessels in operation. These vessels are equipped with state of the art electronic equipment, and 14 of them have refrigeration systems (RSW) for human consumption guaranteeing an optimum supply of fish. In 2010 we had an installed capacity of 1,779 MT/h. In this period the Chimbote plant was inaugurated with Steam Dried technology, as a result of the change of technology program in the drying of fishmeal. At the end of the period the Steam Dried plants had a total capacity of 1,287 MT/h representing 72%, while the FAQ system had a capacity of 492 MT/h. Our freezing plant of pelagic fish is located in North Callao, considered the most modern plant with the largest capacity in South America. It has state of the art equipment and automated processing systems. Furthermore, we have the ASTASA shipyard in Chimbote which provides repair services to our fishing vessels as well as to third party vessels.
Sustainability Report 2010
operations, markets, products and services 3.8
Our presence on a national level
Paita - 100 tm/hora Parachique - 50 tm/hora
Pucallpa
Malabrigo North - 138 tm/hora Malabrigo South - 76 tm/hora Shipyard Chimbote - 180 tm/hora
Samanco - 60 tm/hora Supe - 80 tm/hora Vegueta - 140 tm/hora Ayacucho Andahuaylas Callao North - 150 tm/hora Callao South - 101 tm/hora Pisco North - 100 tm/hora
Abancay Juliaca
Pisco South - 139 tm/hora
Atico - 141 tm/hora Matarani - 140 tm/hora
Mollendo - 25 tm/hora Ilo - 83 tm/hora
Cusco
Steam Dried (SD) Fair Average Quality (FAQ) Distribution Center Frozen food Plant
Ilo - 30 tm/hora Shipyard
24 25
2.7
Our products and services Unit
Type of Process Direct heat drying
Indirect Human Consumption Steam Dried Imported product (commercialization in the national market) Freezing in plates Direct Human Consumption
Freezing of brine
Canning process (Cooked and raw)
Shipyard
Naval Repair and Modification Naval Construction
Sustainability Report 2010
Product
Fishmeal Fish Oil, Fish Oil for human consumption.
Jurel (horse mackerel) and Mackerel (Whole, HG, HGT)
Main markets Germany, Australia, China, Japan, Taiwan, Vietnam, others. Australia, Belgium, Bulgaria, Chile, Denmark, Spain, Norway, others. On a national level: Abancay, Andahuaylas, Ayacucho, Callao, Juliaca, Lima, Pucallpa and Cusco.
Anchovies (Whole, HG, HGT) and Perico (fillet and portions) On an international level: Anchovies (Whole, HG, HGT), United States and Spain. Filets (RO1000, RO550, ¼ club) of Whole Mackerel, Melva (bullet tuna) and Bonito (RO1000, RO550, 1/4 Club, Big Tinapa) of Anchovies and Grated (1lb tall, 1/2 lb tuna) of Mackerel and Anchovies
Constructed, Modified or Repaired Naval Vessel or Artifact
On a national level: Abancay, Andahuaylas, Ayacucho, Callao, Juliaca, Lima, Pucallpa and Cusco. On an international level: Brazil, Spain, United States, Gabon and Congo. National Fishing Fleet, National Towing Services, Maritime Transport Services.
PR1
The products that we prepare have the highest quality standards for indirect human consumption (raw fishmeal and oil). In TASA, we have modern equipment that maintains a controlled temperature and an efficient process that transforms the anchovies (raw material) into the highest quality fishmeal. Likewise, we produce fish oil rich in Omega 3 with low levels of acidity, dioxin and PCBs*. We have physicochemical laboratories equipped with state of the art technology that guarantees the samples in the different stages of the productive processes, with the objective of correcting deviations to take the corrective actions in real time that guarantee the quality of the product. In the following table we detail the evaluation processes that the products are subjected to, in each stage of their lifecycle: Yes Development of concept of the product
R+D
Certification
Fabrication and production
Marketing and promotion
Storage, distribution and Supply
Use and service
No
Elimination, reutilization or Recycling
The packaging of the fishmeal is carried out with bags that comply with the certification of approval of packaging/containers for the maritime transport of dangerous merchandise that the General Direction of Port Authorities and Coast Guards requires from our suppliers. PR3
The labeling of our products contains the following information required by the Technological Institute of Peru: Yes Origin of the components of the product or service.
Safe use of the product or service.
No
PR2 During 2010 there were no reported cases of non-compliance of the legal regula-
tion or of the voluntary codes related to the impacts of the products and services on
PR4 health and safety during their lifecycle. There was also no reported non-compliance
related to the information and labeling of the products and services.
*Polychlorinated Biphenyls (electrical oils that generate dioxins and furans employed in the electrical transformers) 26 27
AnchoveTASA Kontiki For a long time, the immense nutritional richness of our anchovy was almost exclusively destined to the industrial manufacture of fishmeal and oil. Thanks to the human effort, supported by the entrepreneurial vision and the investments of our company, we have been able to take this gastronomical treasure to the tables of hundreds of thousand of Peruvians in the neediest zones of the Peruvian highlands and jungle in which its consumption would be very difficult. We make this possible because we believe that we can contribute decidedly to increasing the intellectual level of our future population, while protecting the elderly consumers, among other groups of beneficiaries. With the objective of strengthening the consumption of the anchovy we organized training sessions to disseminate its nutritional benefits and its best preparation methods. In this line, there was an important participation in different national fairs such as Expoalimentaria, Mistura and the Week of the Peruvian Sardine in Ayacucho. We were also awarded the winning bid in different tenders of public entities and the armed forces. Furthermore, we consolidated the presence of our AnchoveTASA Kontiki in the most recognized supermarket chains of Lima such as Plaza Vea, Hipermercados Metro, Wong and Tottus, as a result of which our product was sold in 110 stores. These efforts are aligned with the social responsibility focus of the company to reduce the country’s malnutrition rates. Through our product we generate work for various consortiums, companies and individuals who participate in the extraction, distribution and commercialization of the products. In this manner, we contribute to the development of the informal fishing market and of the suppliers. Sustainability Report 2010
main markets 2.2
We have consolidated ourselves as the main exporting company of fishmeal and oil. In 2010 we recorded sales for a total of 273,822 MT of fishmeal and 63,345 MT of fish oil. According to figures of the National Superintendence of Customs, in 2010 we were the first exporting company of fishmeal, with a participation of 24.6% of the exported total, increasing our participation by 2% with regard to the previous year. In the case of fish oil, we maintained the first place in exports, with a participation of 24%, despite the reduction of 1.5% compared to 2009. This was due to the postponement of some shipments until the beginning of the year 2011. The human consumption unit recorded a landed catch of 644 MT of fish, of which 61% was destined to the sale of fresh fish due to the greater profitability of the product and 33% to frozen fish, which represents a reduction of 98% compared with 2009 due to the marked absence of the resource. During the year 2010, 18,967 boxes of canned fish were produced on a custom made basis, of which 14,670 were Peruvian sardines (anchovies) and 3,189 boxes of tuna fillets; a participation of 17% and 77%, respectively, was obtained. We supply the national market with our star product AnchoveTASA Kontiki through our distribution centers in Abancay, Andahuaylas, Ayacucho, Pucallpa, Juliaca and Cusco. We also reach the Peruvian tables through the most recognized supermarket chains: Plaza Vea, Hipermercados Metro, Wong and Hipermercados Tottus, where our product was sold in 110 stores. With the purpose of promoting anchovy consumption, we had an outstanding participation in different national fairs such as Expoalimentaria, Mistura and the Week of the Peruvian Sardine.
2.7
Our main international markets are shown in the following graph: Destination
Exports of Meal by Destination - Year 2010 1% 1% 2% 2% 2% 3% 3% 3% 3% 4%
9% 52% 15%
%
China
52.3%
Germany
14.8%
Japan
9.5%
Chile
4.1%
Australia
3.0%
Turkey
2.9%
Taiwan
2.8%
Spain
2.7%
Italy
1.8%
Vietnam
1.7%
Others
4.6%
Total
100%
28 29
Destination Exports of Fish Oil by Destination Year 2010 2% 1% 1%
%
Chile
40.84%
Belgium
17.60%
Australia
12.65%
Norway
8.33%
Denmark
7.43%
Spain
4.95%
Japan
4.06%
Canada
1.41%
Honduras
1.16%
China
0.88%
Taiwan
0.22%
France
0.18%
Venezuela
0.16%
Guatemala
0.11%
4% 5% 7%
8%
41%
13%
18%
Total
100%
Canned Market
2%
2%
Destination
17%
%
Spain
79%
Gabon
17%
Brazil
2%
Congo
2%
Total
100%
79%
Frozen Market
13%
Destination
87%
Sustainability Report 2010
%
USA
87%
Spain
13%
Total
100%
MAPAMUNDI 2.7
USA
Canada
Chile Spain
France Belgium
Germany Turkey
China
Japan
Taiwan
Australia
Norway
Denmark
Guatemala Honduras Venezuela
Brazil
Italy
Gabon
Congo
Vietnam
Fishmeal
Fish Oil
Frozen
Canned
China Germany Japan Chile Australia Turkey Taiwan Spain Italy Vietnam Others
Chile Belgium Australia Norway Denmark Spain Japan Canada Honduras China Taiwan France Venezuela Guatemala
USA Spain
Spain Gabรณn Congo Brazil
30 31
3. EC2
Our Economic Management
In 2010 the fishing activity decreased by 16.6%, as a result of the lower landed catch of species for industrial consumption as well as for direct human consumption, due to the effect of weather, which affected the availability of the resource and the presence of a high percentage of juveniles which resulted in bans being imposed. All of these effects of lower catch were affected by the heating of the waters until the month of March due to the phenomenon of El Niño and subsequently a cooling of the waters until the end of the year due to the phenomenon of La Niña.
2.8
Despite this scenario, we obtained a profit of US$17’301,530, which translated intro a reduction of 58.6% with regard to the profit of US$41’829,832 of 2009. In 2010, the net sales totaled US$485’257,935, representing a growth of 10.7% with regard to the previous year. Of this total, the sales of fishmeal and oil represented 94.6% as shown below: Management 2010
EC1
Financial Data
Sustainability Report 2010
Dollars (US$)
Sales
US$485,257,935.26
Total investments
US$85,652,163.86
Payment to national suppliers
US$299,654,535.39
Payment to international suppliers
US$20,323,555.84
Payroll
US$65,838,732.65
Financial expenses
US$11,983,883.42
Payment of taxes
US$14,235,800.28
Operational Data
2.3
16 plants of Fishmeal and Oil 6 Distribution Centers Presence in Peru
1 Direct Consumption Plant 1 Shipyard 2 Offices in Lima
Total of direct employees
3,369
The Company is exposed to market, credit and liquidity risks. The independent risk control process does not include business risks such as weather changes in the environment, technology and industry. These are monitored through the Company’s strategic planning process.
EC2
Legal Compliance At all times we seek to faithfully comply with the laws and norms that regulate us.
SO8 PR9
In 2010 PRODUCE initiated a sanctioning administrative procedure against us for not complying with the norms with regard to the supply and use of products and services of the company, the maximum financial penalty of which would be of 113 UIT, if the offence is proven.
EN28
In the work environment, we didn’t receive any administrative fines for non-compliance of the social-labor norms derived from inspection visits. With regard to the environmental norms, we reported 4 investigations on a district attorney level that are being evaluated and pending qualification. No sanctions were reported at the closing of this period. Despite this, we execute control measures to avoid and/or reduce these sanctions.
32 33
4. EN26
Our Environmental Management
We are a company committed to the care and conservation of the environment, we develop our activities focused on minimizing the impact on our environment.
EN30
The investments in the treatment systems of fishing effluents continued, being able to comply in 2010 with S.D. Nº 010-2008-PRODUCE with regard to the maximum permissible limits for the year 2012 in the plants of Pisco South, Callao North, Samanco, Chimbote, Supe, Vegueta and Atico. Likewise, we worked on the optimization of the secondary recovery process which allowed a 40% reduction in the use of chemicals. The new plant in Chimbote with Steam Dried (indirect steam drying) technology was inaugurated in April, with a capacity of 140 MT/h, which increased to 180 MT/h for the second fishing season, and projecting its final capacity at 226 MT/h for the first season of the year 2011. This plant complies with all of the valid environmental requirements. In the plant of Malabrigo Sur works began to increase plant capacity to 214 MT/h with Steam Dried technology. This investment responds to our adaptation to norm RM 621-PRODUCE that required the conversion of the FAQ plant of Malabrigo North. In the plant of Samanco the environmental impact studies began for the installation of an outfall to pour the effluents outside the bay. This investment responds to the concern of TASA for the prevention and the care of the marine ecosystem and biodiversity.
Sustainability Report 2010
During 2010, a total of US$ 27’714,828 was invested in technological infrastructure and innovation with direct and indirect effect on the protection of the environment according to the following detail: Unit Paita
Name of the Project 2010 Construction of barge-mounted Separator Tank, to improve the discharge system. Improves the control in the dosage of chemical products.
Malabrigo
Increase of production capacity of the Steam Dried Plant from 76 MT to 214 MT (subsequent transfer of the Malabrigo North plant) Installation of submergible electrical pump of treatment system of sewage.
Chimbote
Increase of Production Capacity of Steam Dried Plant, from 180 MT to 226 MT (Transfer of the Chimbote Sur Plant)
Samanco
Expansion of the effluent treatment system for the microbiological control of the discharges to the receptor marine body.
Supe
Installation of clarification cell for the recovery of solids from pumping water. Installation of environmental separator for the treatment of sludge from the recovery system. Installation of clarification cell for the recovery of solids from pumping water.
Vegueta
Installation of environmental separator for the treatment of sludge from the recovery system. Installation of the system of recovery of solids from pumping water and new equipment with greater performance.
Callao South
Installation of 2 washing towers for the control of the emissions of the dryers.
Pisco North
Installation of a second cell for the recovery of fat from the pumping water. Installation of cell for the recovery of fat from the pumping water.
Atico
Installation of environmental separator for the treatment of sludge from the recovery system. Installation of the system of recovery of solids from pumping water and new equipment with greater performance.
Ilo
Expansion of the Steam Dried plant from 30 MT/h to 55 MT/h through the installation of an additional rotary disc and a rotary tube dryer. Modification of bases and of the electrical distribution system.
Shipyard
Fleet
Monitoring of effluents from the cisterns of 9.5m³ of temporary disposal (generated liquid residues). Collection, transport and final disposal of dangerous solid and liquid residues. Reduction of emission of escape gases from main motors by the installation of a catalyst. 34 35
integrated management system
In order to reach these high international standards, TASA has been working in the implementation, certiďŹ cation and maintenance of the following norms that integrate our Management System, as shown in the following table of the following page:
Sustainability Report 2010
Fishmeal and Fish Oil Plants
BASC
GMP+ B2*
HACCP
IFFO-RS
ISO 14001
OHSAS 18001
Paita
2005
2009
2010
2010
Imp
Imp
Parachique
2008
2008
2010
2010
Imp
Imp
Malabrigo South
2005
2009
2010
2010
2009
2009
Chimbote
2010
2010
2010
2010
Imp
Imp
Samanco
2005
2009
2010
2010
Imp
Imp
Supe
2005
2009
2010
2010
2009
2009
Vegueta
2006
2009
2010
2010
Imp
Imp
Callao North
2004
2009
2010
2009
2007
2010
Callao South
2006
2009
2010
2010
Imp
Imp
Pisco North
2004
2009
2010
Imp
2007
Imp
Pisco South
2005
2009
2010
Imp
2010
2009
Matarani
2006
2009
2010
Imp
Imp
Imp
Atico
2006
2009
2010
Imp
2010
2010
Ilo
2008
2009
2010
Imp
Imp
Imp
Frozen Plant
2004
2009
2010
Shipyard
Imp
2009
2009
2009
Port in Atico
BRC
ISO 9001
PBIP
Imp
2009
2009
2005
Legend Año
Unit certified in the year...
BASC GMP+ B2 * HACCP IFFO-RS ISO 14001 OHSAS 18001 BRC ISO 9001 PBIP
2010
Unit Certified in 2010
Imp
In process of implementation
Business Alliance for Safe Commerce Good Manufacturing Practices Analysis of Risks and Critical Control Points Global Standard for Responsible Supply Environmental Management System Occupational Safety and Health Management System British Retail Consortium Quality Management System Protection Plan of Port Facilities
*Since the year 2004 the Fishmeal and Fish Oil Plants began the certification process of harmlessness systems, in the year 2008 the certifications were uniformed with the IFIS norm , and in the year 2009 all of them migrated to GMP + B2 Certification.
36 37
1.2
Sustainable Fishing The anchovy is a small pelagic fish that exhibits high growth and fertility rates, which makes it one of the main species of the Peruvian sea. In addition to these biological advantages, the anchovy is recognized for the capacity to adapt its gregarious, feeding and reproductive behavior in accordance with the changing climatic conditions that characterize the northern region of the Humboldt Ecosystem. This group of conditions explains the high abundance and the sustained ecological success of this species which has been the most fished in the world for more than 50 years. At the same time, the fishing management developed in the country to ensure the sustainability of the fishing of this resource includes long regional and total bans, the establishment of minimum sizes of catch, and the prohibition of the fishing of young and spawning fish through maximum allowable percentages. However, the lack of control of the investments in the fishing sector produced an over-investment in factories producing fishmeal and fish oil and in the number of vessels that possessed the capacity to consume two quotas of semiannual fishing in periods no greater than 50 days per year. In this sense the risk existed of exercising excessive fishing pressure at an inadequate time, which could provoke a population imbalance of unforeseeable consequences for the ecosystem and for the industrial fishing activity that it sustains. This is the main reason for which, in the year 2009, the execution of Legislative Decree 1084 was put into effect, the purpose of which is to promote an adequate management of the fishing effort and management for a greater total efficiency of the fishing activity, guaranteeing a viable and efficient exploitation of the resources. The Fishing Quotas do not grant property rights over a stock of fish, but rather the right to fish that stock. The Maximum Catch Limits of Vessels provide an economic right to the ship-owners over a determined level of catch. This provides certainty regarding the expected production, thus allowing the rationalization of the fishing effort, reducing the pressure on the ecosystem and generating an optimum level in the extraction capacity.
Sustainability Report 2010
EN14
Furthermore, the system makes possible an improvement in the quality of the raw material, which has an effect on the production of better quality fishmeal and fish oil. The new system does not increase the fishing quotas, but it assures the stability of the economic activity of fishing.
All of this will allow compliance with the Maximum Permissible Limits of effluents and emissions established by PRODUCE, which will provide us with the opportunity to obtain fishing sustainability certificates requested by the clients.
In particular, Legislative Decree 1084 strengthens environmental management by:
t Furthermore, in the effort to make the fishing activity sustainable, we have committed our crew, and especially the captains and fishing skippers, to respect responsible fishing codes, such as:
t Encouraging the withdrawal of a surplus fleet, as well as the stabilization or the increase in the fishing days, which will reduce the pressure on the resource and the marine ecosystem.
t Not carrying out fishing activities within the 5 miles or in restricted or preserved zones, as established by the current regulations.
t Programming the operations better, there will not be congestion in the unloading, which will avoid the accumulation of residues in the bays and will permit the better preservation of these zones rich in marine flora and fauna. In the same manner, the increase in the fishing days will permit less contaminating procedures from the perspective of the fishmeal processing plants. t Operating the fleet with lower operational costs and with fishing voyages with a shorter duration and extension. t The reduction of the fishing effort will prevent the further development of an immoderate race for the resource with the resulting economic waste, which will also reduce the risk of capturing other species that should not be destined for the production of fishmeal.
t Not catching young fish or fish mixed with species for consumption, avoiding the overloading of their vessels. t Avoiding actions that contaminate the environment, as well as the emptying of holds or bilges in the bay. t Obeying unrestrictedly the prohibition of the transport or consumption of alcohol and drugs on board, as well as the transport and use of explosives in fishing activities. t Responding for the safety of their personnel, requiring that crews carry out their tasks and activities with personal protection and safety equipment.
38 39
Biodiversity The Peruvian coast has an extension of approximately 3,000 Km. and the Exclusive Economic Zone (ZEE in Spanish)* covers an approximate area of 400 square nautical miles.
EN11 EN12 EN13
The primary and secondary high productivity of our ocean originates in the constant outcrops. Likewise, in our ZEE various systems of marine currents converge that contain specific habitats for different groups of species. In our ocean there are 1,052 species of fishes, of which only 150 are commercial. Also identified are 400 species of crustaceans and 1,100 species of mollusks. In terms of abundance, the most important species of our ecosystem are: the pelagic anchovy, squid and crustacean. The anchovy stands out among these species due to its fishing importance. In accordance with the mission and vision of our company, we have assumed a social commitment with regard to the protection and conservation of the biodiversity of the coastal ecosystem where we carry out fishing and discharging activities. In order to ensure compliance there are permanent samplings of the industrial emitters to promptly alert any negative impact that could be produced in the surrounding areas. TASA operates close to some protected marine areas, such as the bays of Paracas, Samanco, Vegueta, Atico and Ilo, concerning ourselves with exhaustively complying with the environmental norms to assure that we do not damage the ecosystem. We state as an example the case of the plants of Pisco North and Pisco South, located within the bay of Paracas with an area of 33,845m²; and that of Samanco within the bay of the same name, with an area of 14,493.6 m²; places where significant impacts in the biodiversity have not been recorded. According to the red list of the IUCN (species in danger of extinction) there are 3 species of birds, 5 species of marine turtles, 9 species of cetaceans, 8 species of dolphins and one mammal (marine nutria) distributed in the Peruvian ocean. Over the last two years, our company has dated and georeferenced records of different marine species and birds, leading the efforts of the private sector to collect and order information regarding biodiversity, which is used both for the fishing management of the company, as well as a contribution to scientific marine investigation. This database is being generated thanks to the cooperation of our crews. *Marine zone included between miles 12 and 200. Sustainability Report 2010
EN14 EN15
On the other hand, specific instructions have been given to the captains of the vessels to avoid crossings and fishing activities in the marine reserve zones defined by the Ministry of the Environment in the beginning of 2009. In TASA we encourage the capacity of our crews to record the sightings to have an updated database of the tendencies of the marine biological diversity, an initiative that has been appreciated by our crews. In this manner we carried out a survey of the crews in the month of March regarding the importance of having records on board used to enter information regarding the ecosystem. Among some of the relevant results we can mention: Of 586 people surveyed, 96% expressed their agreement with the filling of the records during the crossings; 67% confirmed that they were aware of the existence of species of dolphins, birds and marine turtles in danger of extinction; more than 57% considered that the incidental capture of dolphins must be avoided; 92% considered that the protection of the marine species is important for the ecosystem and 41% stated that they were aware that the excessive fishing of anchovies is harmful for other marine species.
40 41
consumo energy deconsumption energía EN3
We continue to be committed to the optimization of the energy consumption in the operating units, prioritizing our production in the most efficient plants.
EN4 EN5 EN6 EN7 EN16
Our main sources of energy were: t Residual R500 Combustible and Natural Gas used in the cauldrons to produce steam destined for the drying of the fishmeal. t Electricity acquired from the grid in the 16 plants, Diesel 2 is only used in cases of emergency. t Biodiesel 2 for our vessels. The following table shows the emission levels generated by the different energy sources: Natural Gas Diesel 2 B2 Petroleum R500 Electricity acquired from the grid
54% 63,330.18 tCO2e 52% 998.1 GJ
Energy generation Emissions of GEG
1% 1,271.25 tCO2e 4% 71,450.91 GJ
31% 36,152.14 tCO2e 30% 562,221.89 GJ
Sustainability Report 2010
14% 15,950.79 tCO2e 15% 284,008.53 GJ
The year we prioritized the production in Steam Dried plants, which consume 20% less petroleum and emit 23% less CO2e than the FAQ. The period registered a reduction of 12% in the ratio of CO2e per ton of fishmeal due to the increased percentage of the use of energy produced by natural gas and Diesel2 and the reduction in the use of energy produced by R500 shown below: Total Produced Energy
Total Emissions of CO2
2009
2010
2009
2010
Natural Gas
13%
15%
14%
14%
Diesel2 B2
27%
30%
27%
31%
Petroleum R500
56%
52%
58%
54%
4%
4%
1%
1%
100%
100%
100%
100%
Electricity acquired from the grid Total
2009
2010
3,457,300
1,904,180
246,761
116,824
Total Energy (GJ) / Total Meal (MT)
9.81
10.09
Total Emissions (tCO2e) / Total Meal (MT )
0.70
0.62
Total Produced Energy(GJ) Total Emissions (tCO2e)
This year we had greater energy consumption per metric ton of fishmeal, from a ratio of 9.81 in 2009 to 10.09 in 2010 due to the greater consumption of energy as a result of the implementation of the treatment system of pumping water in the plants of Chimbote, Samanco, Supe, Vegueta and Atico. As a result of the lower production, energy consumption was reduced by 44.9% and the emissions of tons of CO2e by 53% compared with the period of 2009. In the Shipyard unit the energy consumption increased by 72% in comparison with the year 2009, as shown in the following table: SHIPYARD Energy consumption (GJ)
2009
2010
1,291 GJ
2,218 GJ
This increase was due to the fact that in 2009 mobile diesel compressors of the contractors were used for the sandblasting process. Since 2010, sandblasting has been carried out with an electric compressor that was installed with the objective of reducing the emissions of CO2e.
Otras iniciativas para ahorrar energía:
42 43
Other initiatives to save energy: 1.- A significant consumption of energy was achieved with the acquisition of flat screens in replacement of CRT* screens. All of the computers and servers that we acquire have the Energy Star certification (International Entity that promotes the good use of electric consumption). 2.- The technological renewal of the main servers reduced the electricity consumption from 1,729.75 W/h to 1,256.02 W/h. 3.- In order to optimize the energy consumption automatic timers were implemented in the centralized air conditioning equipment and timing devices to control the illumination in the offices (activating them only in the office hours established by the company). 4.- The teleconference tool and the use of the Adobe Connect tool were improved, with the objective of reducing the physical meetings reducing the greenhouse gas emissions. * Cathode ray screen
Sustainability Report 2010
water usage EN8
Our water consumption and the principal sources used are:
EN9
Plants
EN10
Paita
Consumption of water (m3) 10,763
Parachique
Recycled and reused water (m3)
Percentage of recycled and reused water of the total required per plant
17,591
Principal water sources Public Network
Cisterns*
163%
Wells
4,595
3,996
87%
Malabrigo North
12,753
17,299
136%
Malabrigo South
11,728
34,756
296%
Chimbote
36,450
52,756
145%
Chimbote South
4,963
13,856
279%
Samanco
5,414
16,956
313%
23,162
13,504
58%
Supe
1,650
5,034
305%
Callao North
15,532
50,091
322%
Callao South
2,501
14,049
562%
Pisco North
4,344
25,320
583%
Pisco South
7,815
30,796
Atico
2,525
7,675
304%
Matarani
1,710
3,103
181%
19,689
24,843
126%
Vegueta
Ilo
*We request supply by cisterns when there is a lack of water in the public network and so that our reserves of water in the wells are not affected.
Our sources of water consumption are the public network, wells and cisterns, so that they are not affecting the water sources. Most of the water is used for the production of steam in cauldrons for the processes of cooking and drying of the fishmeal. The recycled and reused water is greater than the demanded water consumption due to the fumes that are reused in the evaporating plants. The clean condensate is used in the replacement of water in the cauldrons and the dirty condensate in the cleaning of the plant facilities. Due to the lower production, the water consumption was reduced by 28% in comparison with 2009. In the same manner, the ratio of water consumption per ton of fishmeal increased by 33% due to the intermittence of the productive process and the implementation of the solid recovery system, that consumes an average of 150 m3 of water per day.
Year
Total water consumption (m3)
Recycled and reused water (m3)
Fishmeal (MT)
Water consumption (m3)/Total Fishmeal (MT)
Recycled and reused water (m3)/Total Fishmeal (MT)
2009
230,291
622,094
349,213
0.66
1.78
2010
165,595
331,623
188,639
0.88
1.76
44 45
The water consumption indicators were changed in the Human Consumption Unit to improve the control, enabling the objective established for 2010 to be overcome, as shown in the following table:
EN13
Sustainability Report 2010
Objective 2010
Achieved at Dec. 2010
4.05 m3/day without MP
1.66 m3/day without MP
2.76 m3/ton Anchovies
2.45 m3/ton Anchovies
With the implementation of domestic sewage treatment plants in Matarani, Callao South, Chimbote and Pisco South, the green areas increased by 24% with regard to 2009. We have currently installed this system in all of our ďŹ shmeal and ďŹ sh oil plants, expect for the Callao North Plant.
The total green areas of our plants are the following: Plants Human Consumption
Total Green Areas (m2) at Dec. 2009
Total Green Areas (m2) at Dec. 2010
644
645
Paita
1,189
2,031
Parachique
1,100
2,921
Malabrigo North
980
980
Malabrigo South
2,656
2,656
Chimbote
-
664
1,640
2,915
260
370
Vegueta
3,889
5,389
Callao North
2,000
2,000
Callao South
1,450
1,600
Pisco North
3,850
3,850
Pisco South
3,000
3,300
Samanco Supe
Atico
310
420
Matarani
3,891
3,891
Ilo
1,100
1,400
29,933
37,006
46 47
main raw materials and materials used EN1
Indirect Human Consumption
EN2
We use the following inputs in our fishmeal plants:
EN27
Plants
Raw Material Anchovy (MT)
Paita
9,839
Parachique Malabrigo North
Sacks (Units)
Antioxidants (Kg)
197,487
6,494
2,291
46,669
1,449
9,608
194,473
9,289
Malabrigo South
19428
391,469
13,342
Chimbote
30,563
611,891
22,505
Chimbote South
7,600
155,592
6,523
Samanco
9,943
202,251
4,919
Supe
7,801
158,358
5,146
Vegueta
2,888
59,611
2,712
Callao North
28,858
585,077
17,419
Callao South
7,821
158,773
5,561
Pisco North
14,422
294,702
8,022
Pisco South
17,805
362,750
9,862
4,313
86,745
2,392
Atico Matarani Ilo
1,670
34,522
1,015
13,788
279,056
10,618
As can be seen in the following table in the year 2010 there was a reduction of raw materials and other inputs, due to the reduced fishing: TOTALES
2009
2010
Raw material anchovy (MT)
1’481,175
789,580
Sacks (Units)
7’027,658
3’819,426
228,015
127,267
0.15
0.16
Antioxidants (Kg) Ratio (Kg. of Antioxidant/MT of Anchovy)
Sustainability Report 2010
Our ďŹ shmeal is packed in laminated polypropylene sacks with a capacity of 50 Kg. and on occasions it is shipped in bulk at the request of the clients. The empty sacks generated are torn and the logotype is removed to be sold to other industries. With regard to the raw material anchovy, we have continued with our investment plan in the meal plants to optimize the yield and efďŹ ciency, achieving the reduction of the ratio of meal produced per MT of anchovy as shown in the following graph:
Human Consumption The reported period recorded a very low capture of horse mackerel and mackerel. In the case of the anchovy there was a great discharge with regard to the year 2009, which was destined to the production and commercialization of our product AnchoveTASA Kontiki. 2009
2010
Unloaded Horse Mackerel and Mackerel Frozen Horse Mackerel and Mackerel
Human Consumption TM TM
30,791 25,037
644 213
Unloaded Anchovy Frozen Anchovy
TM TM
983 556
3,289 1,419
Following is the detail of some of the main supplies used: 2009
2010
Plastic sleeves
Supplies used in the Production Kg.
5,187
3,193
Boxes
Unit
44,814
51,153
Polypropylene sacks
Unit
6,394
2,943
Poly-Film
Kg.
44,126
4,250
Total Bags
Unit
335,115
421,603
Packing tape
Roll
1,052
1,473
48 49
Fleet Unit In the reported period we were more efďŹ cient in the use of nets, since we recycled and reused 79% of mesh and 61% of lines from 11 non operative vessels, as shown below: 2009 %
Mesh
Kg
28
10,003
21
33,573
Reused
64
90,257
43
70,808
8
10,674
36
59,787
Recycled
140,934
164,169
New
45
6,794
39
6,321
Reused
40
6,046
35
5,559
Recycled
15
2,199
26
4,248
15,039
Sustainability Report 2010
2010 %
New
Total
Lines
Kg
16,128
emissions, effluents and solid residues Emissions
EN16
We use natural gas as a main source of energy in the plants of Callao North, Callao South and Paita with the objective of reducing emissions. In this respect, measurements were carried out in the cauldrons, which confirm that with natural gas lower values of SOx and particulate material are obtained than using Residual 500 as fuel. The consumption of natural gas was reduced by 18,760 m³ with regard to the consumption from the previous year explained by the lower production. The total reduction of emissions of the year 2010 was 3,361 tCO2e, a figure 5,734.39 tCO2e lower compared to 2009:
EN18 EN20
Reduction of Carbon Dioxide due to the replacement of Petroleum R 500 with Natural Gas 2009
2010
Emissions of tons of Consumption
Carbon Dioxide equivalent
Total
Emissions of
Total
reduction
tons of Car-
reduction
of
Consumption
emissions
bon Dioxide
of
equivalent
emissions
Fuel Residual R 500
3´111,675 gal
36,401 tCO2e
Natural Gas
12’017,717 sm3
27,306 tCO2e
9,095 tCO2e
1,973,805 gal
20,681 tCO2e
7,623,107 sm3
17,321 tCO2e
3,361 tCO2e
sm³ Standard cubic meter
Furthermore, the consumption of fuel was reduced from 36.63 gal/MT (2009) to 33.47 gal/MT of fishmeal in the year 2010 due to the change in the drying technology, since the plants with Steam Dried technology consume less fuel. Due to the intermittent fishing, in the year 2010 the performance of samplings of emissions was difficult, it was only carried out in four of our plants with the following results: Plants
NOx (kg)
SOx (kg)
Particulate material (PM10, PM2.5) (kg)
Callao North
0
0
467
Callao South
0
0
120
Pisco North
0
0
8,598
Pisco South
0
0
10,962
Total
0
0
20,147
50 51
In the case of the Shipyard there was semiannual environmental monitoring, which includes the evaluation of the air quality to control the pollution generated by the sandblasting process. In the second monitoring the average result was 25 ug/m3, less than the first semester, that was on average 48 ug/m3. Both results comply with what is established by the Environmental Quality Standards of S.D. N° 074-2001-PCM whose maximum allowed value for PM10 (Particles less than 10 microns) is 150 ug/m3.
Other indirect emissions
EN19
The year 2010 registered a reduction in the emission of substances that deplete the ozone layer in comparison with the period 2009 explained by the lower production.
*Eq CFC-11: Chlorofluorocarbons carbide, expressed in Kg. It has been estimated that in the year 2010, the carbon dioxide generated by the transport of personnel in our plants was 373 Mt of CO2, lower than the 410 MT of CO2 of the year 2009. This calculation considered as a base factor the generation of 120 gr. CO2 per kilometer traveled.
Sustainability Report 2010
EN17
EN21
Effluents The main effluent of the fishing industry is the pumping water, a mixture of seawater and fish, which contains an organic load of oils and fats that is treated and recovered through filtration, flotation and dehydration systems. This mixture is discharged through submarine outlets to areas of greater depth with the objective of preserving the species that constitute the marine biodiversity. We have continued with the investments in the treatment systems of fishing effluents in the plants of Atico, Chimbote, Supe and Vegueta, in order to comply with the norm RS N° 621-2008-PRODUCE and the internal policies of respect and protection of the environment. In the period it was possible to comply with the Maximum Allowable Limits (MAL) programmed for the year 2012 in the plants of Pisco South, Callao North, Samanco, Chimbote, Supe, Vegueta and Atico, as shown in the following table: Parameters
Plants
2009
Chimbote
% Oils and Fats
LMP – 2012
LMP - 2014
0.15%
0.035%
0.25%
0.070%
0.02%
Samanco
0.18%
0.06%
Supe
0.33%
0.13%
Vegueta
0.28%
0.12%
Callao North
0.15%
0.13%
Pisco South
0.04%
0.01%
Atico
0.23%
0.01%
Chimbote
% Total Suspended Solids
2010
0.14%
Samanco
0.64%
0.12%
Supe
0.76%
0.29%
Vegueta
1.35%
0.27%
Callao North
0.39%
0.11%
Pisco South
0.13%
0.07%
Atico
1.14%
0.01%
52 53
This period did not report significant spills of effluents in any of our business units. The following table presents the total levels of effluents discharged and their composition in our meal and oil plants: Total volume of discharge (in m3)
Plant
Treatment method
DBO5 mg/L
Total Solids in Suspension (STS) mg/L
Fats (mg/L)
Paita
75,390
Physical
38,594
18,725
3,378
Parachique
17,124
Physical
30,312
12,019
3,378
Malabrigo North
74,137
Physical
22,656
11,958
2,367
Malabringo South
124,127
Physical
23,958
11,221
2,664
Chimbote North
200,975
Physical-Chemical
4,066
1,385
184
Chimbote South
59,381
Physical
25,669
14,017
2,596
Samanco
60,344
Physical-Chemical
6,020
2,928
635
Supe
47,822
Physical-Chemical
12,445
4,317
1,280
Vegueta
11,986
Physical-Chemical
14,333
2,653
1,236
Callao North
178,896
Physical-Chemical
17,246
6,728
1,720
Callao South
50,174
Physical
9,295
5,533
2,519
Pisco North
60,287
Physical
15,950
6,969
3,634
Pisco South
131,984
Physical-Chemical
3,647
664
132
25,582
Physical-Chemical
21,458
7,534
1,632
13,299
Physical
*
*
*
107,297
Physical
11,524
5,920
2,817
Atico Matarani Ilo
*The analysis was not carried out due to a low production.
TOTALS Total volume of discharge (m³)
2009
2010
2,103,358
1,238,805
DBO5(%)
1.92%
1.48%
Total Solids in suspension (%)
0.98%
0.67%
Fats (%)
0.26%
0.17%
As can be appreciated in the table above, in 2010 the percentages of DBO5, fats and TSS reduced with regard to 2009 due to the change in the pumping system. Likewise, the total volume of discharged effluents was reduced by 41% due to a lower production. Our Shipyard unit carried out two separate monitoring processes of liquid effluents that originated from the vessels or naval artifacts that enter our business unit, recording the following results:
Sustainability Report 2010
2010 July 12
November 30
DBO5 (%)
0.99%
0.78%
Total Solids in Suspension (%)
0.51%
0.43%
Fats (%)
0.85%
0.21%
Solid residues EN22 EN23
The management of solid residues is carried out according to a plan that includes the procedures and actions based on the General Law of Solid Residues (Law Nยบ 27314). The disposal is carried out through a Provider of Solid Residue Services (Empresa Prestadora de Servicios de Residuos Sรณlidos EPS-RS) duly registered with DIGESA. We have a Contingency Plan that establishes the procedures to deal with, in a timely, adequate and effective manner, the occurrence of an emergency due to the segregation of solid residues. The plan is part of the integrated management policy of the company, in compliance with the General Law of Solid Residues Law Nยบ 27314 and its Regulation S.D. Nยบ 057-04-PCM. In the course of the year 2010 there was no evidence of discharge of solid residues as a result of our activities.
54 55
2009
2010
Dangerous solid residues (MT)
Non dangerous solid residues (MT)
Dangerous solid residues (MT)
Non dangerous solid residues (MT)
Paita
3
152
6
216
Parachique
14
146
17
148
Malabrigo North
3
6
2
4
Malabrigo South
7
7
7
7
Chimbote
-
-
19
84
Chimbote North
7
536
-
-
Chimbote South
3
20
-
-
Samanco
5
3
3
3
Supe
20
29
11
27
Vegueta
6
82
4
3
Callao North
13
112
23
88
Callao South
36
69
1
60
Pisco North
20
318
17
269
Pisco South
12
153
42
127
Atico
7
5
28
144
Matarani
22
232
2
94
Ilo
5
144
4
147
Shipyard
1
114
18
176
183
2,128
206
1,599
Plants
Sustainability Report 2010
5.
Our Social Management
employees Our workforce is ample, diversified and it is composed of employees with different specialties. In total, during the period of 2010, we had a staff of 3,369 employees in comparison with the 3,717 of 2009. This is due to the adaptation to the environmental norm RM 621-2008 PRODUCE.
LA 1 LA 13
In compliance with this norm, we converted and unified the FAQ plants with the Steam Dried plants that were in the same locality, eliminating the FAQ plants of Chimbote North, Chimbote South and Malabrigo North. We also continued with the familiarization of the crews with the new legislation on quotas. The statistics and rotation of the personnel can be appreciated in the following graphs: Category
Officers Employees
2009
1
2010
2
50
1
1
32
2
1
504
149
470
146
Workers
1,297
225
1,201
240
Crew
1,491
0
1,279
0
3,342
375
2,982
387
Total
3,717
3,369
Percentage of employees by category
97%
3%
Executives
76%
24%
Employees 100%
Crew
83%
17%
Workers
56 57
LA 2
Rotation of personnel Number of employees who stopped working in TASA 2009 2010
1 2
Total % of Rotation
571
95%
756
83%
33
5%
153
17%
604
100%
909
100%
16%
27%
Most of our workforce are crew personnel (41%) followed by workers (36.6%), which makes us feel proud of being a company which contributes to formal employment in the emerging sectors of our country. At the closing of this period we had 1,766 stable workers who represented 61% of the total workers. Below we present the detail of stable workers by category:
Destination
%
Executives
2%
Employees
27%
Workers
39%
Crew
32%
We also have a total of 6 personnel outsourcing companies for complementary activities such as safety, cleaning, repair of nets and other services. According to the place of residence, our employees are mainly from Lima, Callao and Chimbote. Destination Lima and Callao
% 33%
Chimbote
21%
Pisco
9%
Paita
6%
Supe
6%
Malabrigo
4%
Parachique
5%
Matarani Mollendo
4%
Vegueta
5%
Atico
3%
Ilo
3%
Samanco Total
Sustainability Report 2010
2% 100%
Percentage of workers by origin 2010
3% 3% 5%
2%
Lima and Callao
33%
Chimbote
20%
Pisco
9%
4%
Paita
6%
6%
Supe
6%
Malabrigo
4%
Parachique
5%
33%
4% 5%
6% 20%
9%
According to the statistics by ages, the largest group of employees by age is that between 30 and 50 years as shown in the following graph: Percentage of employees by age range
LA 13
80% 71%
74%
67%
64%
33%
29%
22% 11% 0%
17% 9%
0%
Board of Directors
Executives
Employees
Less than 30
LA 14
14%
9%
Workers
Crew
Between 30 and 50
Over 50
Below we present the percentage difference between the base salary of women and men in each employment category: 2009
2010
1
2
1
2
OfďŹ cers
50%
49%
51%
49%
Employees
53%
47%
54%
46%
Workers
61%
39%
64%
36%
Average
55%
45%
57%
43%
58 59
In general lines, it is observed that the average remuneration of the male personnel is superior to that of the female personnel, but we are working to reduce this gap.
Internal Communication The communication with our personnel is an important factor for generating pride and a sense of belonging. In the year 2010 we maintained RevisTASA, the e-mail Internal Communications (Comunicaciones Internas) and the Bulletin Board TASA Te Comunica. The information used in these means of communication is produced in a voluntary manner by our own employees who form the Network of the TASA correspondents. The Bulletin Tripulante al DĂa was also launched, which contains subjects of interest to the personnel on board such as safety, wellbeing and trainings, among others. EC7
Training and Development In TASA we seek the development of the communities, prioritizing the contracting of candidates from the zone of operations with the requirement of complying with the proďŹ le of the vacant position. In the event that there are no candidates in the zone according to the proďŹ le, the search begins in surrounding areas, with the hiring of personnel from Lima to be transferred to the zone of operations as a last resort.
Sustainability Report 2010
The Management of Human Resources ensures the geographical distribution of the personnel to maintain the balance between the work and family of the employees. For the year 2010 a new categorization and revision study of the salary scales of employees and workers was carried out, for the purpose of maintaining the remunerations of our personnel updated according to the market averages for equivalent positions.
EC5
The average initial standard salary of our company is S/. 741.90, 35% more than the vital minimum salary offered by the State which is S/. 550. The Coaching of the Managerial Team was carried out for the fourth year in a row with the objective of developing the personal and work competencies and abilities as a team, necessary to achieve the results and sustainable growth of its different business units, and maximize the individual, team and organizational performance. Complying with our commitment to continuous improvement, we are geared towards boosting the skills of our employees, through the regular implementation of training programs.
LA 10 LA 11
In 2010, we provided external training for an invested total of US$179,666 equivalent to 26,143 hours distributed in the following manner: managers 4.23%, employees 54.61%, workers 17% and crew personnel 24.11%; with an average of 9 hours per employee. In total we trained 463 employees from all the categories without distinction as shown in the following table: 2009 Total of Hours (%)
Average of H/Nº
Officials
3%
33.67
Employees
44%
34.69
Workers
25%
8.33
Crew
28%
9.82
Category
2010 Inversión (US$)
US$402,167
Total of Hours (%)
Average of H/Nº Employee
4%
33.52
55%
23.18
17%
3.09
24%
4.93
Inversión (US$)
US$373,869
Likewise, in coordination with all of the Managements and based on the training needs identified in the various units, the Annual Internal Training Plan was implemented for the first time. The courses included in this plan are addressed to all of the employees, in subjects related to Warehouses, Quality, Social Responsibility, Accounting and Human Resources. The subjects prioritized in the year were: Development Program of Middle Management, Operators’ School, Formation Program of Superintendents, Formation of Internal Trainers. The total of training hours provided through the Annual Plan of Internal Training was approximately 18,815 hours which represented an investment of US$194,202 with the participation of approximately 646 workers. This training generated a greater employability in our personnel.
60 61
HR8
LA 12
The company does not currently have a training program for safety personnel regarding Human Rights. We are going to include this training as a contractual obligation with the outsourcing companies of personnel as of the next period.
Performance Evaluation There was a second performance evaluation of employees and the first one of workers. This process lasted for 6 months with the participation of 1,819 employees who represent 78% of the mentioned group of workers.
Labor Relations LA 4
We have two union committees in the Shipyard (Chimbote) and Malabrigo and three unions of the company in Vegueta, Atico and Ilo. Likewise, there is a branch union (SUPNEP) which most of the crew members on a national level belong to. We have 1,384 employees who are covered by collective agreement which represent 41.08% of the total of 3,369 employees as shown in the following table: Category Officers Employees
Syndicated
% Syndicated
0
0.00%
1
0.16%
Workers
104
7.22%
Crew
1279
100.00%
Total 2010
1384
41.08%
The most frequent negotiation subjects with the unions are increased remuneration and the improvement of working conditions. LA 5
We point out that there have been no changes related to the working day. If changes occurred, they would be notified to our employees with at least one week’s prior notice and in the event of the occurrence of some case of termination of the working relationship for objective reasons, the company will expressly adhere to the provisions of the current legislation with terms between 10 and 90 days. During the year 2010 we have complied with all of the prior notices in accordance with the law, the most relevant of which are the following:
Sustainability Report 2010
Communications Ministerial Resolutions PRODUCE – Fishing Season 2010:
The determination of the beginning, suspension and termination of fishing seasons was communicated to the operative personnel on the same day of the publication of the norm.
Terms of Presentation and BeginCollective negotiations have been carried ning of Collective Negotiations with out in accordance with what is indicated by Union Organizations: the law.
Closing of Plants due to technological, environmental and productive reasons based on technical norms issued by PRODUCE
Honoring the commitments assumed with the authorities and communities, the Plants of Malabrigo North, Chimbote North and South stopped operating. The workers, who could not be transferred to other Plants, voluntarily acceded to a group of benefits that exceeded the indemnities established by the law. The communications were carried out in reasonable terms.
Benefit Program established by the Law of Maximum Catch Limits by Vessel – Legislative Decree N°1084
During 2010 we have continued with the rotation of crew personnel complying with the legal terms and benefits.
During the year 2010, we have not had relevant facts that endanger the right of HR5 association of the workers or observations related to the vulnerability of union liberty by the Ministry of Labor and Promotion of Employment (Ministerio de Trabajo y Promoción del Empleo - MTPE). The workers have the right to exercise the union liberty to join or leave the unions. The company in strict compliance with what is established in articles 23 and 24 of HR7 our Political Constitution and Agreements OIT 29 (article 1) and 105 (article 1) does not employ the system of forced labor. The company does not have underage employees in compliance with Law Decree Nº 26102. Our company is totally against child labor and any other method that goes HR6 against the rights of children and adolescents. We must state that the work of the interns that is governed by its own laws is excluded from its scope of application. We foster in our suppliers the compliance with the non-existence of forced labor and of the eradication of any type of child labor among their personnel.
Retirements in plants with recognition of years and time of service
EC3
During the year 2010, in compliance with the Law of Maximum Catch Limits by Vessel (Legislative Decree Nº 1084) we continued with the process of acceptance of incentives by rotating crew personnel, who chose the labor re-conversion, development and promotion program of the MYPES (Small and Medium Companies), for which the company has strictly complied with what is regulated by the norm.
62 63
Nº of Crew personnel affected 2009
Nº of Crew personnel affected 2010
Incentives for Labor Re-conversion
206
118
Development and Promotion Program of MYPES
192
136
0
0
398
254
Program
Early Retirement Program Total crew personnel affected
Furthermore, we continued with the training of the Program “Preparándose para una jubilación exitosa” (Preparing for a successful retirement) for 185 crew members and “Aprendiendo a gestionar los recursos para la jubilación” (Learning to manage the resources for retirement) for 194 plant workers, for the purpose of increasing their knowledge regarding the forms and methods of retirement. We consider the Safety and Health of our employees a fundamental aspect for the wellbeing, development and good performance of the organization. During 2010 we continued with the dissemination program of procedures through safety and health bulletins in the workplace, which in a didactic form dealt with subjects such as the Safe Work Analysis (Análisis de Trabajo Seguro - AST), access to industrial facilities and risk report. The total number of employees to control the safety and health programs in the workplace (programas de seguridad y salud en el trabajo - SST) in 2010 was 122.
Sustainability Report 2010
occupational safety and health Improvement projects were carried out oriented towards reducing the accident frequency rate. In parallel the contest “Ponle color a la Seguridad” (Give a Color to Safety) was carried out, with the participation of the children of the workers who prepared drawings related to the safety in the work of their parents. This generated an impact in more than 300 families. LA6
LA8
100% of the employees of plants and offices are represented in the safety and health committees in the workplace. During 2011 this will culminate with the appointment of representatives for the personnel of the fishing vessels.
Risk Prevention and Control The operative personnel, middle management heads, supervisors, brigadiers and SST coordinators were trained with the objective of strengthening the safety culture in the company to a total of 648 people, equivalent to 9779 hours of training. The training programs were based on the dissemination of procedures, internal standards of occupational safety and health, 5 minute talks, safe behavior talks, leadership in safety, use of the tools of Safe Work Analysis (Análisis de Trabajo Seguro - AST) and the Safe Work Permits (Permisos de Trabajo Seguro - PTS). The fishing school offered training related to the good practices of operations in maneuvers, safety and hygiene on board and other disciplines oriented towards increasing the knowledge of the crew with regard to these subjects. We have 378 trained brigadiers to attend to emergencies, at the closing of 2010, of whom 320 received reinforcement of their competencies. We have planned to train the total number of brigadiers during 2011. N° of Brigadiers 2010 Unit
N° of Brigadiers
Indirect Human Consumption
308
Human Consumption
26
Shipyard
23
Fleet Administration
11
Central Administration
10
Total
378
64 65
LA9
We fully comply with the agreements in subjects of health and security stipulated in the collective agreements, as detailed below: t Compliance with clause Ten of the Collective agreement by Branch of Activity signed between SUPNEP and AANEP: in which the work, health conditions, and the safety norms of equipment and of human life in the ocean are agreed. t Compliance with the Collective Agreements signed with Union Organizations of Plants and/or Units, regarding conditions of Safety and Occupational health with uniforms and safety protection equipment. Practices that are also regulated by our policy. t Compliance of the Regulation of Safety and Occupational Health of Plants and/ or Units in the following subjects: » Personal protection equipment. » Safety and Occupational Health Committees. » Participation of representatives of the workers in the inspections, audits and investigations of accidents related to safety and health. » Trainings » Internal investigation procedures. » Periodic Inspections.
Occupational Health We carried out the identification and evaluation of the agents that caused occupational illnesses such as noise, vibration, dust, smoke, vapors, gasses, ultraviolet radiation and the exposure to environments with heat or cold. In most of the operative units and fishing vessels the critical environments are identified and the most adequate controls are evaluated to minimize their impact on the health of the workers. In the year 2010 Occupational Medical Exams (Exámenes Médicos Ocupacionales EMO) were carried out of 2,872 workers, as part of the medical surveillance program of the workers. The main medical observations found were non occupational illnesses that can originate absenteeism and, if not controlled, provoke medical emergencies with the possibility of complication during the work hours or tasks at sea. The workers, after receiving the results of their EMO, are oriented for the treatment of their illnesses by specialists. Later each worker informs of the progress of his medical treatment and the effectiveness of the treatment is verified. The EMO carried out in the year 2010 reported 122 employees with potential risk of an occupational illness. The total days lost for health reasons in all of the business units were 3,582.
Sustainability Report 2010
Accident rate
LA 7
The main cause of accidents is related to an inadequate identification and evaluation of risks before the realization of the works, for which reason a greater impulse is being given to the use of the safety analysis tool in the workplace and safe work permits. In the year 2010 we had a number of hours similar to that of 2009 (9’082,032 and 9’105,781 hours, respectively), with a smaller number of accidents. The indicator of frequency and seriousness index reported a reduction of 31% and 63%, respectively, with regard to the previous period. Accident Index 2009 - 2010 TASA 4.0
2.0
0.0 IA ACUM 2009
0.49
0.88
0.76
0.56
0.59
0.55
0.52
0.48
0.44
0.39
1.20
1.26
IA ACUM 2010
0.16
0.22
0.23
0.26
0.31
0.39
0.35
0.37
0.36
0.35
0.34
0.32
As observed in the previous table, in 2010 there was an accident rate of 0.32 which is 79.7% less than the one obtained in the year 2009. No fatal accidents were reported during 2010.
Social benefits
LA 3
We care about providing our employees with the social benefits stipulated by the legal norm as well as other additional benefits approved by the General Management to maintain their motivation. These benefits are: Benefits for TASA workers Life Insurance
9
Female uniforms*
9
Educational vacations for children
9
Work clothes for plant employees
9
Family allowance per child
9
Sports fields in some plants
9
Production bonuses**
9
Extraordinary loans
9
Bonuses for support with specific work in other plants
9
School loans
9
Christmas bonuses
9
Training loans**
9
Christmas Party
9
Workers’ profit sharing
9
Training subsidy***
9
Preventive and occupational medical exams
9
* Only workers of fishmeal and fish oil plants and non frozen plant. ** Does not apply to all of the personnel. *** Consists of support with transport, lodging and other expenses. Does not apply to all of the personnel.
66 67
Integration Activities In TASA we generate spaces of recreation and integration so that our workers can relate with a greater facility with the purpose of contributing to the work environment and teamwork. In the period, we carried out 254 activities of workers’ wellbeing and development, of which the most important ones were the following: Activity
Date
Directed at
# of Participants
DivertiTASA (summer workshops)
January - February
Children of the workers
Summer Cup (Sports activity)
February and March
All of the personnel
1,658
Fisherman’s Day
June
All of the personnel
2,000
Celebrations (Father’s day, mother’s day and labor day)
May and June
All of the personnel
1,785
Anniversary: TASA Cup and ArtisTASA (Soccer Tournament, Talent Show for the anniversary)
September
Workers of all the units on a national level
1,395
Christmas Party for the children
December
Children of all the workers
2,930
End of year toast
December
All of the personnel
2,120
Sustainability Report 2010
854
Family Welfare In 2010 we involved more families in our activities, for the purpose of contributing to improving the quality of life of our employees. The following programs were carried out to promote the development and wellbeing of the families: Retirement Security Program. The modules “Preparing ourselves for a successful retirement”, with the participation of 185 workers, and “Learning to manage the resources for retirement”, with a participation of 194 workers, were carried out. Planning of the Family Budget. With an average participation of 423 workers and 48 spouses on a national level. Development of Social Abilities. It contributed to promote the good interpersonal relationships of the workers and a friendly relationship with their social environment. This program had a participation of 578 workers. The Bulletin “Reglas de Oro” (Golden Rules) that contains suggestions of behavior and good customs was also launched. Healthy lifestyle. It allowed the identification of behaviors that affect the health and productivity of the worker. It had a participation of 1036 workers on a national level.
68 69
Sustainability Report 2010
customer orientation In TASA we maintain close relationships with our clients based on trust and respect, which are oriented towards getting to know the concerns, interests and opinions to improve the products and services. Our concern is to provide the highest standards of quality and safety of the products, preventing, minimizing and/or eliminating the occurrence of illicit activities, environmental contamination and occupational incidents. Likewise, with the objective of avoiding any risk of illness, we seek to assure the sanitary quality of our products, applying and guaranteeing good manufacturing practices in all of the related activities. We maintain a close coordination with the client with regard to the labeling laws and norms of the country of destination and of Peru, to assure the correct commercialization and distribution of the products. PR7 In 2010 no incidents were reported related to the non-compliance of regulations
of the marketing communications, privacy and leakage of personal data of clients.
PR8 The client can report any claim or observation by means of an e-mail and/or verbally
which are recorded in a control system to be resolved as soon as possible. PR5
In order to be able to know the degree of satisfaction of our clients we carried out surveys in our three business units (Direct Human Consumption, Indirect Human Consumption and Shipyard) which allowed us to identify the perception of the consumer and, if necessary, carry out corrective actions. In the year 2010, the satisfaction surveys registered the following results: Business unit Direct Human Consumption Indirect Human Consumption Shipyard
PR6
Average 2009 88% 82% 87%
Average 2010 97% 81% 89%
Our marketing strategy is prepared by the Commercial Management, which deďŹ nes the products, process, markets and promotions. Our company is not a member of an organization that promotes Social Responsibility in marketing communications.
70 71
community relations EC9 SO1 EC1
We are concerned with economic, social and environmental development to maintain good relationships with the communities where we operate. In this manner we promote respect towards the Environment, we improve the nutrition indexes, through our anchovy distribution centers and we also invest in sustainable projects to strengthen the capacities of potential entrepreneurs. During the year 2010 we allocated US$739,000 for carrying out these activities, an amount that directly benefited 7,508 people, as shown in the following table: Rubro
US$
Nº of Beneficiaries
Donations
US$70,117,84
608
Sustainable Projects
US$39,062.30
1,200
Activities (Volunteers)
US$13,349.95
1,500
APROs
US$617,021.00
4,200
Total
US$739,551.08
7,508
We reinforced the Social Responsibility Management System, with the preparation of procedures and tools to efficiently administer the relationships with the stakeholders. Likewise, we updated the mapping of stakeholders and of means of communication as a way to identify the most critical communities and have a clear reference to define the actions in the area.
Sustainability Report 2010
We participated for second year in a row in the Social Responsibility Fair organized by Peru 2021, an event focused on disseminating the Social Responsibility programs and actions of the Peruvian companies, where we received a personal congratulation from the current Minister of the Environment, Antonio Brack Egg. We also participated in the Seminar “Sector Productivo, Gestión Socialmente Responsable” (Productive Sector, Socially Responsible Management) organized by the Universidad Científica del Sur. Additionally, we prepared a Communications System that included the publication of the communications policy and procedures that regulate our communications with the different external stakeholders.
In the plants we boosted the Program TASA Ideas, in which our workers proposed relationship activities with the community, achieving the execution of 32 social projection events. On a union level we participated in the implementation of the Management Model that regulates the Association of Fishmeal and Fish Oil Producers (Asociación de Productores de Harina y Aceite de Pescado - APRO) among which our company has a presence in seven of the nine existing APROs. During 2010, we contributed US$ 617,021 to environmental care and to support sustainable development in the communities.
We continue disseminating the social responsibility activities and investments in the environment to the communities and stakeholders through the bulletin ComuniTASA. In the same manner, we published for the second year in a row out Sustainability Report, which was certified on a B level according to the Global Report Initiative (GRI) standards by a qualified company. Additionally, we launched the campaign Efecto TASA, in which the Senior Management participated in the dissemination of messages to sensitize and commit the workers and their families to taking care of the environment.
We are sure that if we achieve greater efficiency in the fishing sector, the standards can be improved to achieve an image of competitive fishing. In this line the APROS must faithfully implement the parameters of the Guide.
72 73
SUSTAINABLE PROJECTS
Improvement of the Competitiveness of the Tourist Productive Chain of
Vegueta
The Project was developed in the following stages:
Stage I: The productive activities with greatest growth potential were identiďŹ ed in the following zones: t Elaboration and sale of Yogurt t Breeding of small animals. t Tours.
Stage II: The business strengthening plan was prepared and managed with the Local Government and was included in its budget and Development Plan.
Stage III: TASA signed a framework agreement of inter-institutional cooperation with the Municipality of Vegueta.
Sustainability Report 2010
TASA boosted economic and social development actions in the district of Vegueta through the realization of a prioritization study of entrepreneurial proposals in the line of business promotion in the locality. This study, carried out in March of 2010, had the participation of the population, traders and producers of the zone, who recognized the importance of strengthening their entrepreneurial capacities to boost the local economy.
With the Agreement that was signed in October 2010, both parties committed to implementing the Project “Mejoramiento de la Cadena Productiva Turística del distrito de Vegueta” (Improvement of the Tourist Productive Chain of the district of Vegueta), with the objective of developing the business capacities of the population. t The project will be executed in a term of one year and is focused on achieving the following results: t Reduce the rate of informal business in the district of Vegueta by 10%. t Provide training in business management aspects. t Promote access to better labor opportunities t Motivate the population towards the development of new businesses. t Develop the tourism productive chain.
“Here we have a lot to develop, we can raise guinea pigs, offer food, and many other things, but we need to train ourselves and support to obtain buyers” Local resident, 45 years.
“It is necessary to boost the micro company to promote economic development, we have promoted the beaches of Vegueta but we still need to boost other activities so that the people have greater income” Mayor of Vegueta. 74 75
Strengthening of Micro-enterprise Capacities in
Atico
The commercial movement in the zone of Atico (Arequipa), originated by the demand of passing consumers and informality, motivated our company to carry out a study of entrepreneurial and development capacities in the zone. As a result of the study, potential businesses were identified, such as Restaurants and Commerce and the lack of participation by the population in carrying out economic activities in the zone was evident.
In this context we implemented the project “Strengthening of Microenterprise Capacities in Atico), achieving important results.
With regard to the Central Government: The participation of the Ministry of Production was achieved through the Program MI EMPRESA and the National Tax Superintendence (Superintendencia Nacional de Tributación - SUNAT) which provided training in tax aspects. Mr. Martin Castillo coordinator of MI EMPRESA - PRODUCE, directing the workshop regarding Business Plans.
With regard to the Regional Government of Arequipa: Through this government we were able to leverage the support of the central government and SUNAT, additionally financial institutions were sent to evaluate the feasibility of the projects. Mr. Eduardo Luna, Representative of the Regional Government, in a meeting with the elected mayor and governors of Atico and the Association of Algae Farmers of Chorrillos.
Sustainability Report 2010
With regard to the Financial Institution: Commitment of CAJA NUESTRA GENTE of the BBVA to boost the development of the micro-enterprises of Atico.
With regard to the Community: 120 members of the population participated in Micro-Enterprise Formation Workshops, with the following results: t 50% participated in the training and tutorial assistance for the Preparation of Business Plans. t 51% of the participants who attended the workshops are women. t 30% of the participants used the internet to improve their business plans. t 40 members of the population have feasible business plans suitable for the raising of ďŹ ďŹ nancing t 26% of the participants with business plans are employees of TASA.
The association process of the entrepreneurs began in commerce, restaurants and sale of fast food for the development of their busibusiness.
Support of TASA in the strengthening of the association of algae farmers of Chorrillos. t 13% of the participants dedicated to the exextraction of algae already have business plans.
76 77
suppliers HR2
In 2010, we continued with the process of Approval of Suppliers through a specialized certifier, in which we validated the following points: t Financial situation and legal obligations. t Operating Capacity. t Quality Management. t Safety, Health and the Environment. t Commercial Management. t BASC (Business Alliance for Security Commerce) System. t Social Responsibility Additionally the certification included questions related to the compliance with the ten principles of the Global Pact of the United Nations. As a result of this process, by the year 2010 we approved 230 suppliers (130 renewals and 100 new members). In the reported period, we carried out three focus groups denominated “Tu opinión es importante” (Your opinion is important) with our main suppliers in Lima and Chimbote, which allowed us to know their opinions and expectations for the purpose of improving the commercial relationship and the logistical process. We also continued with the satisfaction survey of suppliers of goods and services excluding raw material, obtaining a satisfaction level of 79%.
Sustainability Report 2010
EC6
Our company has the policy of prioritizing purchases through local suppliers for logistical goods and services, to ensure in this manner a prompt and efficient supply. In 2010, the payments to suppliers totaled US$319’978,091,of which US$299’654,535 (94%) corresponded to local suppliers and US$20’323,556 (6%) to foreign suppliers, as shown in the following graph: Percentage of suppliers by origin 6%
Local suppliers
94%
Foreign suppliers
6%
94%
In 2010 we received the Fishing Logistics Excellence Prize PROPESCA 2010, which is a clear indication that we are on the correct path, which motivates us to continue in search of continuous improvement.
78 79
6. 4.12 HR1 HR4 HR6 HR7 HR9
Global Compact
In the year 2010, we continued overseeing the faithful compliance of the Global Compact of which we have been members for two years. This international initiative of the United Nations seeks that companies and institutions commit themselves to adopt, support and enact ten basic universal principles associated with the respect for human rights, labor norms, the environment and the ďŹ ght against corruption. Principle 1: Companies must support and respect the protection of the fundamental human rights recognized universally, within their area of inuence. We remained alert to avoid every type of violation of human rights. No incidents related to the violation of human rights were reported within our business units, or within the communities in which we operate. Principle 2: Companies must make sure that their companies are not complicit in human rights abuses. Through the Audit Management, we watch over the strict compliance of the Code of Conduct and Ethics which includes possible violations of Human Rights. We have advised our stakeholders of the adhesion to the Global Compact. By 2011 we will be incorporating human right clauses in all of the contracts entered into with our strategic partners.
Sustainability Report 2010
Principle 3: Companies must support the freedom of Association and the effective recognition of the right to collective bargaining. We have maintained cordial and constant relationships of communication with each one of our union organizations. All of the collective negotiations have been closed in direct dealings. Principle 4: Companies must support the elimination of all forms of forced or compulsory labor. In strict compliance with what is established in articles 23 and 24 of the Political Constitution and Agreements OIT 29 (art. 1) and 105 (art. 1), none of our employees is obligated to carry out work without their free consent and without the adequate remuneration.
80 81
Principle 5:
Principle 8:
Companies must support the eradication of child labor.
Companies must foster the initiatives that promote a greater environmental responsibility.
We have a Hiring Policy that regulates the exclusive contracting of adults. To ensure the compliance of this policy, the hired employee must present a copy of his National Identity Document which is filed in a personal file. In the reported period no case of child labor was recorded in our business units.
We have incorporated the care of the environment within our mission, vision and values. In this manner, we involve our employees in the development of initiatives to contribute to the preservation of the environment in the communities in which we operate.
Principle 6:
Principle 9:
Companies must support the elimination of discriminatory practices in respect of employment and occupation.
Companies must favor the development and the dissemination of the technologies that respect the environment.
We have established policies to ensure the equality of employment practices for any possible reason. We can state that our employees are of both genders, and from different origins, social condition, religion, sex and other factors. Principle 7: Companies must maintain a preventive focus that favors the environment. Our Management of Environmental Investigation, Quality and Development constantly carries out lab tests to optimize our processes and develop new environmentally friendly technologies. TASA has lead the implementation of new processes to comply with the LMP of effluents for the year 2012 according to the norm DS 010-2008 PRODUCE; by the end of the period 7 of our plants had already been adapted.
Sustainability Report 2010
We are immersed in the implementation of cleaner technologies in our business units, which are the result of investigations to mitigate the environmental impact. An example of this is the gradual change from our FAQ (direct heat drying) drying process to the Steam Dried (indirect steam dried) system in our plants. At the closing of this period we have 12 Steam Dried plants. Principle 10: Companies must work against corruption in all of its forms, including extortion and bribery. Our Code of Conduct and Ethics establishes a series of norms to fight against corruption in all of its forms. We train our personnel every year and monitor compliance.
7.
Indicator Report Peru 2021-ETHOS of Corporate Social Responsibility
Through the virtual platform www.indicadoresrse.org a questionnaire of indicators in 7 subjects related to social and environmental aspects was completed. This report presents the results of TASA in comparison with the companies of all the countries that participated in the PLARSE (Programa Latinoamericano de Responsabilidad Social Empresarial – Latin American Program of Corporate Social Responsibility) The presented data results from the application of the Indicators Peru 2021- ETHOS of Corporate Social Responsibility by the same company, in other words, they are SELF-EVALUATION results. The diagnosis does not, therefore, constitute certification. Its objective is to provide reflection, learning and improvement of Corporate Social Responsibility practices. Average Subject
Qualifi-
of the
cation of
PLARSE
TASA
Data
Average Average
Average
Average
Nicaragua /
Average
Average
Average
Average
Peru
Colombia
Brazil
Central American
Ecuador
Argentina
Paraguay
Bolivia
Countries
Bank
General Performance
5,18
3,98
3,87
6,59
3,85
3,66
3,63
3,11
2,56
2,16
Values, Transparency and Corporate Government
7,08
4,21
4,42
7,51
4,09
5,76
3,74
2,89
3,03
3,14
Internal Public
5
3,89
4,32
5,95
3,71
4,19
3,48
2,99
3,00
1,82
Environment
6,88
4,10
4,69
7,96
4,02
5,17
2,80
3,39
0,71
1,96
Suppliers
3,75
3,60
2,73
4,58
3,50
3,86
2,24
2,85
1,14
1,95
Consumers and Clients
4,17
5,40
4,05
8,28
5,37
3,30
5,65
4,73
3,47
2,64
Community
4,38
3,35
3,53
6,82
3,16
1,69
3,57
3,12
3,29
1,74
5
3,29
3,38
5,21
3,10
1,66
3,90
1,80
3,28
1,88
Government and Society
General Performance
Average Bolivia Average Paraguay Average Argentina Average Ecuador Average Nicaragua / Central American Countries Average Brazil Average Peru Average of the PLARSE Database TASA Qualification Average Colombia
82 83
8.
Sustainability Report 2010
Independent Review Report
84 85
9. 3.1 3.2 3.4
Criteria of the Report
The preparation of this report was led by the Head of Social Responsibility and Communications, supported by the active participation of all the areas of our company.
3.5
The document was carried out in three stages:
3.6
Diagnosis Stage In this first stage we developed the following actions:
3.7
t Benchmark of sustainability reports: we analyzed sustainability reports of major national and foreign companies.
Company Report 2007
t Perceptions of the Stakeholders: We consulted through the different relationship channels which our company has. t Determination of the coverage of the report: The coverage of the present “Sustainability Report” includes the period from January 1st until December 31st of 2010 and contemplates, for comparative purposes, data related to the Sustainability Report 2009. Stage of Collection of Information This process involved all of the areas of the company, each one assuming the responsibility to answer the specific GRI indicators according to its management scope. The compilation of all of the information was centralized by the Head of Social Responsibility and Communications.
Sustainability Report 2008
“C” Self declared
Stage of development of Contents In this stage we carried out the following activities: t Information Analysis: We analyzed and systemized the information delivered by the areas to ensure that they responded to the sustainability indicators. t Preparation of the report: We edited the contents considering the management of social responsibility of TASA with its main stakeholders. 3.3
Sustainability Report 2009
“B” Self declared “B” Third Party Checked
Since the year 2007 with the publication of the Company Report, we make public the commitment to report on our economic, social and environmental management to our stakeholders.
Sustainability Report 2010
“A” Self declared “A” Third Party Checked
Sustainability Report 2010
Any enquiry related to the information contained in this report can be addressed to:
Wendy Rojas LĂłpez Head of Social Responsibility and Communications. Las Begonias 441 of. 352 - San Isidro Telf. 611-1400 ext. 1735 Nextel (99) 834*9068 wrojas@tasa.com.pe We consider that this Sustainability Report contains true and speciďŹ c information regarding the development of the business of TASA in Peru during 2010.
Parameters of the Report
3.3
We have prepared an annual sustainability report 3.8 since the year 2008, this is available in our website 3.9 www.tasa.com.pe in the English and Spanish versions. 3.10
With regard to the scope or the valuation methods applied, they are still similar to the sustainability report 3.11 of 2009. The coverage of this report includes all of our business units of the year 2010 (16 indirect human consumption plants, 1 frozen plant, 1 shipyard and 6 distribution centers). We have used the protocol guides of the GRI for the report of the performance indicators. The sources of information for the present report are the results of management of the different areas of our company that have been related to the GRI -G3 indicators. The data is obtained from our information and management control systems: t SAP t EBOSE t QLICKVIEW t Management reports. For the preparation of this report we have collected, analyzed and considered the recommendations for improvement with regard to the contents, presentation and dissemination, among other aspects. In this manner, we valuate the opinion of our stakeholders as a form of continuous improvement.
86 87
From the result of the opinion surveys of the sustainability report 2009 to ty report 2009 we reported 107 GRI indicators, which represented 88% of the total indicators. For the purposes of this 2010 document we reported 114 of the 121 indicators; representing 94% of the total. Global Reporting Initiative - G3
Tecnolรณgica de Alimentos S.A.
Participaciรณn
Principal
Additional
Total
Principal
Additional
Total
General information
42
0
42
42
0
42
100%
Economic indicators
7
2
9
5
2
7
78%
Social indicators
25
15
40
25
13
38
95%
Environmental indicators
17
13
30
17
10
27
90%
Total
91
30
121
89
25
114
94%
From the 7 indicators that are not reported, 6 do not apply to our business and 1 is not available, in the index we present the reasons.
Sustainability Report 2010
Your opinion is important Sustainability Report 2010
We would appreciate your opinion which will help us to produce better publications. If you would like to send us your opinion, you can do so by the following methods: E-mail: wrojas@tasa.com.pe Main office: Calle Las Begonias 441 Of. 352, San Isidro, Lima / Telf.: (511) 611 1400 Fax: (511) 611 1401 1) Which stakeholder group do you belong to or feel identified with? Clients
Community
Suppliers
Employees
State
Creditors
Shareholders
Ship-owners
2) How would you qualify our Sustainability Report 2010, with regard to: Excellent
Good
Average
Bad
Presentation Easy to read Clarity of the information Clarity of the graphics Credibility 3) Please describe the section that you liked the most and explain why.
4) Please, indicate what information you did not find or found little of, and what you would like to know in depth.
5) Would you like to continue to receive similar reports from TASA?
Yes
No
6) Additional comments:
Thank you very much for your participation. 88 89
Sustainability Report 2010
10.
GRI Index
3.12
GRI
ISO 26000
1
STRATEGY AND ANALYSIS
P
1.1 1 Declaration of the most senior people responsible
6.2 Gobierno
for decision making of the organization (managing
Corporativo
ETHOS
GLOBAL
PAGE
COMPACT
5
director, president or equivalent position) P
1.2 Description of the main impacts, risks and opportunities.
6.2 Corporate
6,7,38
Government
2
PROFILE Profile of the organization
P
2.1 Name of the organization.
11
P
2.2 Main brands, products and/or services.
P
2.3 Operating structure of the organization, including
6.2 Corporate
the main divisions, operating entities, affiliates and joint
Government
11,29 20,21,24,33
ventures. P
2.4 Location of the main branch of the organization.
P
2.5 Number of countries in which the organization
24
operates and name of the countries in which it carries out significant activities or those that are relevant specifically with respect to the sustainability aspects dealt with in the report. P
2.6 Nature of the ownership and legal form.
11
P
2.7 Markets served (including the geographical detail,
26,29,30,31
the sectors that it supplies and the types of clients/ beneficiaries).
90 91
GRI P
2.8 Dimensions of the respondent organization:
ISO 26000
ETHOS
GLOBAL
PAGE
COMPACT 11,32
Number of employees; Products produced/services offered (quantity or volume); Net sales or net income; Total detailed capitalization in terms of debt and net equity In addition to the above, the respondent organizations are encouraged to contribute additional information, like for example: Total Assets; Effective owner (including his identity and percentage of ownership of the main shareholders) Detail by region/country the following: Sales/income by countries/regions that constitute 5% of the total income; Costs by countries/regions that constitute 5% of the total income; Employees P
2.9 Significant changes during the period covered by
11
the report in the size, structure and ownership of the organization, including: t 5IF MPDBUJPO PG UIF BDUJWJUJFT PS DIBOHFT QSPEVDFE JO them, openings, closings and expansion of the facilities. t $IBOHFT JO UIF TUSVDUVSF PG UIF TIBSF DBQJUBM BOE PUIFS types of capital, maintenance thereof and operations of modification of capital (for private sector organizations). Scope of the Organization P
2.10 Awards and distinctions received during the
23
informative period.
3
PARAMETERS OF THE ANNUAL REPORT Profile of the report
P
3.1 Period covered by the information contained in the
86
report (for example, fiscal/civil year, calendar year). P
3.2 Date of the most recent previous annual report (if
86
there was one) P
3.3 Presentation cycle of the reports (annual, biennial, etc.)
86
P
3.4 Contact point for matters related to the report or its
86,87
contents. Scope and coverage of the report P
3.5 Definition process of the contents of the report,
86
including: t %FUFSNJOBUJPO PG UIF NBUFSJBMJUZ t 1SJPSJUZ PG BTQFDUT JODMVEFE JO UIF SFQPSU t *EFOUJmDBUJPO PG UIF 4UBLFIPMEFST UIBU UIF PSHBOJ[BUJPO foresees will use the report P
3.6 Coverage of the report (for example, countries,
86
divisions, affiliates, leased facilities, joint ventures, suppliers). P
3.7 Indicate the existence of limitations on the scope or
86
coverage of the report. P
3.8 The basis for including information in the case of
25,87
joint ventures, affiliates, leased facilities, subcontracted activities and other entities that could significantly affect the comparison between periods and/or between organizations. P
3.9 Data measurement techniques and bases for carrying out the calculations, including the hypotheses and techniques underlying the estimates applied in the gathering of indicators and other information of the report.
Sustainability Report 2010
87
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ETHOS
PAGE
COMPACT
3.10 Description of the effect that the expression of
87
information belonging to previous reports could have, along with the reasons that have motivated this expression (for example, mergers and acquisitions, changes in information periods, P
nature of the business or valuation methods). 7
3.11 Significant changes related to previous periods in
87
the scope, coverage or valuation methods applied in the report. Index of the GRI content P
3.12 Table that indicates the location of the Basic
91
Contents in the report. It identifies the page number or websites where the following information can be found: t 4USBUFHZ BOE BOBMZTJT t 1SPmMF PG UIF PSHBOJ[BUJPO t 1BSBNFUFST PG UIF SFQPSU t (PWFSONFOU DPNNJUNFOUT BOE QBSUJDJQBUJPO t *OGPSNBUJPO SFHBSEJOH UIF GPDVT PG UIF NBOBHFNFOU CZ dimensions t .BJO QFSGPSNBODF JOEJDBUPST t "EEJUJPOBM (3* JOEJDBUPST UIBU IBWF CFFO JODMVEFE t 4FDUPSJBM TVQQMFNFOU (3* JOEJDBUPST UIBU IBWF CFFO included Verification P
3.13 Current policy and practice with regard to the external
7.5.3 Verification
5
verification request of the report. If the verification report is not included in the sustainability report, the scope and the basis of any other existing external verification should be explained. The relationship between the informing organization and the supplier or suppliers of the verification must also be clarified.
4
GOVERNMENT, COMMITMENTS AND PARTICIPANTS OF THE STAKEHOLDERS Government
P
4.1 The government structure of the organization,
6.2 Corporate
including the committees of the maximum government
Government
19
organ responsible for tasks such as the definition of strategy or the supervision of the organization. P
4.2 It should be indicated if the president of the maximum
19
organ of government also occupies an executive position (and, if this is the case, his function within the management of the organization and the reasons that justify it) P
4.3 In those organizations that have a unitary
19
management structure, the number of members of the maximum organ of government who are independent or non executive will be indicated. P
4.4 Mechanisms of the shareholders and employees for
19
communicating recommendations or indications to the maximum organ of government. P
4.5 Link between the remuneration of the members of
19
the maximum organ of government, senior management and executives (including the agreements of resignation) and the performance of the organization (including its social and environmental performance). P
4.6 Procedures implemented to avoid conflicts of interest
17,19
in the maximum organ of government. P
4.7 Procedure of determination of the training and
19
experience required by the members of the maximum organ of government to be able to guide the strategy of the organization in the social, environmental and economic aspects.
92 93
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ETHOS
4.8 Declarations of mission and values developed
1. (1.2, 1.5, 1.11, 1.12,
internally, codes of conduct and relevant principles for the
1.13) With respect
economic, environmental and social performance, and the
to the adoption and
state of its implementation.
scope of ethical values
GLOBAL
PAGE
COMPACT 10
12,16
10
18,19
and principles 2. (2.1, 2.2, 2.5) With respect to the efďŹ ciency of the dissemination of ethical values and principles P
4.9 Procedures of the maximum organ of government
2.(2.5, 2.9)With respect
to supervise the identiďŹ cation and management, by the
to the efďŹ ciency of
organization, of the economic, environmental and social
the dissemination of
performance, including related risks and opportunities, as
ethical values and
well as the adherence to or compliance with the
principles of the
standards agreed on an international level, codes of
company
conduct and principles. P
19
4.10 Procedures to evaluate the performance of the maximum organ of government, especially with regard to the economic, environmental and social performance. Commitments to external initiatives
P
4.11 Description of how the organization has adopted an
17
approach or principle of precaution. P
80
4.12 Social, environmental and economic principles or programs developed externally, as well as any other initiative that the organization signs or approves.
P
4.13 Main associations that it belongs to (such as sectorial
22
associations) and/or national and international entities that the organization supports and: t *T QSFTFOU JO UIF HPWFSONFOU FOUJUJFT t 1BSUJDJQBUFT JO QSPKFDUT PS DPNNJUUFFT t 1SPWJEFT JNQPSUBOU mOBODJOH UIBU FYDFFET UIF obligations of the members t )BT TUSBUFHJD DPOTJEFSBUJPOT Participation of the Stakeholders (SH) P
4.14 Relationship of the SH that the organization has included.
5.(5.1,) Regarding the dialogue and involvement with the stakeholders
1y2
8,9
8. Regarding the involvement of the employees in the management 32.(32.2, 33.1) considering the possible impacts on the life of the community P
4.15 Basis for the identiďŹ cation and selection of the SH to
5.(5.1, 5.9) Regarding
which the organization is committed.
the dialogue and involvement with the stakeholders
Sustainability Report 2010
8,9
GRI P
ISO 26000
ETHOS
4.16 Approaches adopted for the inclusion of the SH,
5.(5.3, 5.9) Regarding
including the frequency of their participation by types
the dialogue and
and category of SH.
involvement with the
GLOBAL
PAGE
COMPACT All
8,9
stakeholders 6.(6.3) Regarding the Social balance/Report of RSE / Sustainability Report 8.Regarding the involvement of the employees in the management 32.(32.2,) considering the possible impacts on the life of the community P
4.17 Main precautions and aspects of interest that have
6.2 Corporate
6.(6.4) Regarding
arisen through the participation of the SH and the form
Government
the Social balance
in which the organization has responded to them in the
/ Report of RSE /
preparation of the report.
Sustainability Report
9
30.(30.1 ) Regarding the commitment to the quality of the services of consumer - customer service. 32.(32.2, 33.1) Considering the possible impacts on the life of the community.
5
INDICATORS OF ECONOMIC PERFORMANCE Management scope
15, 32, 38
Economic performance P
P
EC1 Generated and distributed direct economic value,
6.8 ,6.8.3, 6.8.7,
including income, costs of exploitation, remuneration
6.8.9 Involvement
to employees, donations and other investments in the
in and
community, retained earnings and payments to suppliers
development of
of capital to governments.
the community
EC2 Financial consequences and other risks and
6.5.5 Environment
32, 72
32, 33
opportunities for the activities of the organization due to climatic change. P
EC3 Coverage of the obligations of the organization due
63
to social benefit programs. P
EC4 Significant financial aid received from governments.
NA: According to our principles and internal policies TASA does not receive financial aid from governments.
Presence in the market A
EC5 Range of the relations between the standard initial
6.4.4, 6.8
salary and the minimum local salary in places where
Involvement and
significant operations are carried out.
development of
61
the community P
EC6 Policy, practices and proportion of expense
6.6.6 Fair
25.(25.2,25.6) Selection
corresponding to local suppliers in places where
occupational
and evaluation
significant operations are carried out.
practices, 6.8,
criteria of suppliers
6.8.5, 6.8.7
28.(28.1,28.4) With
Involvement and
respect to suppliers of
development of
a smaller size
79
the community P
EC7 Procedure for local contracting and proportion of
6.8,6.8.5,6.8.7
senior management originating from the local community
Involvement and
in places where significant operations are carried out.
development of
60
the community
94 95
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COMPACT
Indirect economic impacts P
EC8 Development and impact of the investments in
6.3 .9 Human
NAV: There is
infrastructure and the services provided mainly for the
Rights; 6.8, 6.8.3,
no information
public benefit through commercial, pro bono or cash
6.8.4, 6.8.5, 6.8.5,
for the reported
commitments.
6.8.6, 6.8.7, 6.8.9
period, it will be
Involvement and
included in the
development of
Sustainability
the community
Report of the next period.
A
EC9 Understanding and description of the significant
6.3.9 Human
indirect economic impacts, including the scope of these
Rights; 6.6.6, 6.6.7
impacts.
Fair occupational
72
practices; 6.7.8, 6.8, 6.8.5, 6.8.6, 6.8.7, 6.8.9 Involvement in and development of the community
INDICATORS OF ENVIRONMENTAL PERFORMANCE
P
Management scope
15, 34, 38
Materials
48
EN1 Materials used, by weight or volume.
6.5, 6.5.4
7y8
48
Environment P
EN2 Percentage of the materials used that are valued
6.5, 6.5.4
materials.
Environment
Energy
7y8
6.5, 6.5.4
7y8
Environment P P A
EN3 Direct consumption of energy detailed by primary
6.5, 6.5.4
sources.
Environment
EN4 Indirect consumption of energy detailed by primary
6.5, 6.5.4
sources.
Environment
EN5 Energy savings due to conservation and improvement
6.5, 6.5.4
24.(24.3)Minimization
in efficiency.
Environment
of entry and exit of
EN6 Initiatives to provide efficient products and services in
6.5, 6.5.4
24.(24.1) Minimization
the consumption of energy based on renewable energy,
Environment
of entry and exit of
7y8
42
7y8
42
7y8
42
7y8
42
7y8
42
supplies (suppliers) A
supplies (suppliers)
and reductions in the consumption of energy as a result of these initiatives. A
EN7 Initiatives to reduce the indirect consumption of
6.5, 6.5.4
energy and the reductions achieved with these initiatives.
Environment
Water
6.5, 6.5.4 Environment
P
EN8 Total collection of water by sources.
6.5, 6.5.4
45
Environment A A
EN9 Water sources that have been significantly affected
6.5, 6.5.4
by the collection of water.
Environment
EN10 Total percentage and volume of the recycled water.
45
6.5, 6.5.4
24.(24.4) Minimization
Environment
of entry and exit of
45
supplies (suppliers) Biodiversity P
EN11 Description of the adjacent land or land located
6.5.6
within natural protected spaces or non protected high
Environment
biodiversity areas. Indicate the location and the size of the land owned, leased, or managed of high value in biodiversity in zones other than protected zones.
Sustainability Report 2010
40
GRI P
ISO 26000
EN12 Description of the most significant impacts on
6.5.6
the biodiversity in protected natural spaces or in non
Environment
ETHOS
GLOBAL
PAGE
COMPACT 40
protected areas of high biodiversity, derived from the activities, products and services in protected areas and in areas of high value in biodiversity in zones other than protected areas. A
EN13 Protected or restored habitats.
6.5.6
40,46
Environment A
EN14 Strategies and actions implemented and planned
6.5.6
20(20.5)Compromisos
for the management of impacts on biodiversity.
Environment
con la mejora de la
39,40
calidad ambiental A
EN15 Number of species, detailed based on the danger
6.5.6
of extinction, included in the Red List of the IUCN and in
Environment
40
national listings and whose habitats are located in areas affected by the operations according to the degree of threat to the species. Emission, Discharges and Residues P P
EN16 Total emissions, direct and indirect, of greenhouse
6.5,6.5.5
gasses, by weight.
Environment
42,51
EN17 Other indirect emissions of greenhouse gasses, by
6.5, 6.5.5
52
EN18 Initiatives to reduce the emissions of greenhouse
6.5, 6.5.5
51
gasses and the reductions achieved.
Environment
weight. A P
EN19 Emissions of substances that destroy the ozone
52
layer, by weight. P P P P A
EN20 NO, SO and other significant emissions into the air
6.5, 6.5.3
by type and weight.
Environment
51
EN21 Total discharge of residual waters, according to their
6.5,6.5.3
nature.
Environment
EN22 Total weight of managed residues, according to the
6.5,6.5.3
type and method of treatment.
Environment
EN23 Total number and volume of the most significant
6.5,6.5.3
accidental spills.
Environment
EN24 Weight of the transported, imported, exported or
6.5,6.5.3
NA : TASA does
treated residues that are considered dangerous according
Environment
not generate
53 55 55
to the classification of the Agreement of Basilea, annexes
this type of toxic
I, II, III and VIII and percentages of residues transported
residues.
internationally. A
EN25 Identification, size, state of protection and value
6.5, 6.5.4, 6.5.6
NA: The
of biodiversity of related water resources and habitats,
Environment
institutions such
significantly affected by discharges of water and runoff
as IMARPE, among
water of the respondent organization.
others are the ones that carry out the eventual monitoring regarding the biodiversity.
Products and Services P
EN26 Initiatives to mitigate the environmental impacts of
6.5, 6.5.4
22.(22.1,22.2)
the products and services, and degree of reduction of this
Environment,
Considering the
impact.
6.6.6 Fair
environmental impacts
operational
caused by its processes,
practices, 6.7.5
products and/or
34
services
96 97
GRI P
ISO 26000
EN27 Percentage of products sold, and their packing
6.5, 6.5.4
materials, which are recovered at the end of their useful
Environment,
life, by categories of products.
6.7.5
GLOBAL
ETHOS
PAGE
COMPACT 48
Compliance of norms P
EN28 Cost of the significant fines and number of non
6.5 Environment
33
monetary penalties due to non-compliance of the environmental regulations. Transport A
EN29 Significant environmental impacts of the transport
6.5, 6.5.4
24.(24.2) Minimization
NA: TASA does
of products and other goods and materials used for the
Environment,6.6.6
of entry and exit of
not carry out the
activities of the organization, as well as
Fair operational
supplies (suppliers)
control of the
the transport of personnel.
practices
fuel used in the transport of its products, this is carried out by third parties.
General A
EN30 Detail by type of the total environmental expenses
6.5 Environment
34
and investments.
INDICATORS OF SOCIAL PERFORMANCE Management scope
15, 57
Indicators of performance of labor practices and ethics in the workplace Employment P P
LA1 Breakdown of total employees by type of
6.4, 6.4.3 Labor
employment, contract and region.
practices
57
LA2 Total number of employees and average rotation
6.4, 6.4.3, 6.4.4
18.(18.2,18.5) To
of employees, broken down by age group, gender and
Labor practices
conduct dismissal
58
procedures
region.
19. With the objective of preparing its employees for retirement A
LA3 Social benefits for the employees with full time jobs,
6.4, 6.4.3,
15.(15.1) In its policy
that are not offered to temporary employees or part time
6.4.4 Labor
of remunerations,
employees, broken down by main activity.
practices
benefits and career
LA4 Percentage of employees covered by a collective
6.4, 6.4.3, 6.4.4,
15. In its policy of
agreement.
6.4.5 Labor
remunerations,
practices,6.3.10
benefits and career
3
67
3
62
Company/Worker Relationships P
Human Rights P
LA5 Minimum period(s) of prior notice related to
6.4, 6.4.3, 6.4.4,
organizational changes, including whether these
6.4.5 Labor
notifications are specified in the collective agreements.
practices
62
Health and safety in the workplace A
LA6 Percentage of the total number of workers who are
6.4, 6.4.6 Labor
16.(16.2) With the
represented in health and safety committee groups of
practices
objective of assuring
management-employees established to help control and
the good work, health
advice with regard to health and safety programs in the
and safety conditions
workplace.
31.(31,5) With regard
65
to the knowledge and management of the potential damages of its products and services. P
LA7 Rate of absence, professional illnesses, days lost and
6.4, 6.4.6 Labor
16.(16.7, 16.8) With the
number of fatal victims related to work by region.
practices
objective of ensuring good work, health and safety conditions
Sustainability Report 2010
67
GRI P
ISO 26000
GLOBAL
ETHOS
LA8 Programs of education, training, advisory, prevention
6.4, 6.4.6 Labor
16.(16.7,16.8, 16.10,
and control of risks that apply to the workers, to their
practices, 6.8,
16.11, 16.12) With the
families or to the members of the community with regard
6.8.3, 6.8.4, 6.8
objective of ensuring
to serious illnesses.
Involvement in
good work, health and
and development
safety conditions
PAGE
COMPACT 65
of the community. A
LA9 Health and safety matters covered in formal
6.4, 6.4.6 Labor
agreements with unions.
practices
66
Training and Education P A
LA10 Average hours of training per year per employee,
6.4, 6.4.7 Labor
17.For developing its
detailed by category of employee.
practices
human resources
LA11 Program of management of skills and continuous
6.4, 6.4.7 Labor
17.(17.2, 17.4,17.5) For
training that promotes the employment of the workers
practices, 6.8.5
developing its human
and that supports them in the management of the end of
Involvement in
resources
their professional careers.
and development
61 61
of the community. A
LA12 Percentage of employees who receive regular
6.4, 6.4.7 Labor
evaluations of performance and professional
practices
62
development. Diversity and equality of opportunities P
LA13 Composition of the organs of corporate government
6.3.7, 6.3.10
11.(11.1, 11.2,11.3,
and staff, detailed by gender, age group, minority groups
Human Rights,
11.4, 11.5, 11.12, 11.15)
and other indicators of diversity.
6.4, 6.4.3 Labor
For recognizing the
practices
ethical obligations
19,57,59
of the companies to combat all forms of discrimination and to value the opportunities offered by the richness of the diversity of our society 12.(12.1, 12.2) Considering the facts of discrimination and the disadvantages that characterize the situation of the population of different racial or ethnic origins. P
LA14 Relation between the base salary of men with
6.3.7, 6.3.10
regard to that of women, detailed by professional
Human Rights,
category.
6.4, 6.4.3, 6.4.4
59
Labor practices Indicators of performance of human rights Practices of investment and supply Management scope P
15,16
HR1 Percentage and total number of signiďŹ cant
6.3 Human
investment agreements that include human rights clauses
Rights, 6.3.3
or that have been the object of analysis in terms of
Due Diligence,
human rights.
6.3.5 Evade
1
80
complicity, 6.6.6 Promote social responsibility in the productive chain
98 99
GRI P
ISO 26000
GLOBAL
ETHOS
HR2 Percentage of the main distributors and contractors
6.3 Human
25.(25.6) Selection and
that have been the object of analysis in terms of human
Rights, 6.3.3 Due
evaluation criteria of
rights, and measures adopted as a result.
Diligence, 6.3.5
the suppliers
PAGE
COMPACT 1,y 2
78
1y2
16
1y6
16,80
3
63
Evade complicity, 6.4.3 Relationship with the employees,6.6.6 Promote social responsibility in the productive chain A
HR3 Total number of hours of training of the employees
6.3 Human Rights,
regarding the policies and procedures related to those
6.3.5
aspects of human rights relevant to their activities, including the percentage of trained employees. Non discrimination P
HR4 Total number of incidents of discrimination and
6.3, 6.3.6, 6.3.7,
11. (11.1, 11.2,
measures adopted.
6.3.10 Human
11.3, 11.4, 11.5) For
Rights,6.4.3 Labor
recognizing the
Practices
ethical obligation of the companies to combat all forms of discrimination and to value the opportunities offered by the richness of the diversity of our society. 14.Regarding the relationship with outsourcedsubcontracted workers.
Freedom of association and collective agreements P
HR5 Activities of the company in which the right to
6.3, 6.3.3, 6.3.4,
freedom of association and to take advantage of
6.3.5, 6.3.8, 6.3.10
collective agreements may run
Human rights;
important risks and measures adopted to support these
6.4.3, 6.4.5 Labor
rights.
practices
Child exploitation P
HR6 Identified activities that lead to a potential risk of
6.3, 6.3.3, 6.3.4,
9.(9.1,9.2) In the
incidents of child exploitation, and measures adopted to
6.3.5, 6.3.7, 6.3.10
treatment of the issue
contribute to their elimination.
Human rights
of the fight against
63,80
child labor Forced labor P
HR7 Operations identified as being of significant risk of
6.3, 6.3.3, 6.3.4,
27.(27.1) In its
being the origin of forced or non consensual labor, and
6.3.5, 6.3.7, 6.3.10
relationship with
the measures adopted to contribute to their elimination.
Human rights
suppliers and allies
63,80
Safety measures A
HR8 Percentage of the safety personnel who have been
6.3, 6.3.5 Human
trained in the policies and procedures of the organization
rights, 6.4.3 Labor
in aspects of human rights relevant to the activities.
practices, 6.6.6
62
Fair operational practices Indigenous rights A
HR9 Total number of incidents related to violations of
6.3, 6.3.6, 6.3.7,
indigenous rights and measures adopted.
6.3.8 Human rights, 6.6.7 Fair operational practices
Sustainability Report 2010
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ISO 26000
ETHOS
GLOBAL
PAGE
COMPACT
Indicators of performance of society Community Management scope P
15,16 y 72
SO1 Nature, scope and effectiveness of programs and
6.3.9 Human
32.(32.2, 32.3, 32.4,
practices to evaluate and manage the impacts of the
rights, 6.8, 6.8.5,
32.7, 32.8,)Considering
operations in the communities, including entry, operation
6.8.7 Involvement
their possible impacts
and exit from the company.
and development
on the life of the
of the community;
community
1y2
72
10
17,18
6.6.7 Fair operational practices Corruption P
SO2 Percentage and total number of business units
6.6, 6.6.3 Fair
analyzed with regard to risks related to corruption.
operational practices
P
SO3 Percentage of employees trained in the
6.6, 6.6.3 Fair
38. With regard to
anticorruption policies and procedures of the
operational
authorities, agents,
organization.
practices
district attorney of
16
public entities on all of levels 2. (2..5,2.9) With regard to the effectiveness of the dissemination of the ethical values and principles. P
SO4 Measures taken in response to incidents of
6.6, 6.6.3 Fair
corruption.
operational
18
practices Public policy P
SO5 Position in the public policies and participation in the
6.6, 6.6.4 Good
39.(39.1)With regard to
(1, 2, 3, 4, 5,
development of these and of “lobbying” activities.
labor practices,
leadership and social
6, 7, 8, 9) y (1,
6.8.3 Involvement
influence
2, 3, 4, 5, 6
in and
40.(40.1) With regard
y 10)
development of
to the participation in
the community
social governmental
33
projects A
SO6 Total value of the financial and cash contributions to
6.6, 6.6.4 Fair
NA
political parties or to related institutions, by countries.
operational
TASA does not
practices; 6.8.3
carry out economic
Involvement in
or material
and development
contributions
of the community
to political parties or related institutions.
Behavior of unfair competition A
SO7 Total number of lawsuits due to causes related to
6.6, 6.6.5, 6.6.7
NA
monopolistic practices and against free competition, and
Fair operational
This bears no
their results.
practices
relation to the policies of the company
Compliance with norms P
SO8 Monetary value of significant penalties and fines and
6.6, 6.6.7 Fair
total number of non-monetary penalties derived from the
operational
non-compliance of laws and regulations.
practices, 6.8.7
33
Involvement in and development of the community
100 101
GRI
ISO 26000
ETHOS
GLOBAL
PAGE
COMPACT
Indicators of performance of the responsibility for products Management scope
15,71
Health and Safety of the client P
PR1 Phases of the lifecycle of the products and services
6.3.9 Human
30.(30.8, 30.9, 30.10,
in which they are evaluated, to improve their impact on
rights, 6.6.6
30.11) With regard
the health and safety of the clients, and percentage of
Fair operational
to its commitment
categories of significant products and services subject to
practices,6.7,
to the quality of the
these evaluation procedures.
6.7.4, 6.7.5
consumer – customer
27
service 31.(31.1, 31.2) With regard to the knowledge and management of the potential damages of its products or services A
PR2 Total number of incidents derived from the non-
6.3.9 Human
compliance of the legal regulation or of the voluntary
rights, 6.6.6
codes related to the impacts of the products and
Fair operational
services on health and safety during their lifecycle,
practices, 6.7,
distributed on the basis of the type of results of these
6.7.4, 6.7.5
27
incidents. Labeling of products and services P
A
A
PR3 Types of information regarding the products and
6.7, 6.7.3, 6.7.4,
29.(29.2,29.3)
services that are required for the procedures in force and
6.7.5, 6.7.6, 6.7.9
Commercial
the regulations and percentage of products and services
Relationship with
communication policy
subject to these information requirements.
the consumers
PR4 Total number of breaches of the regulation and of
6.7, 6.7.3, 6.7.4,
the voluntary codes related to information and to the
6.7.5, 6.7.6, 6.7.9
labeling of the products and services, distributed on the
Relationship with
basis of the type of result of these incidents.
the consumers
PR5 Practices with respect to the satisfaction of the client,
6.7, 6.7.4, 6.7.5,
30.(30.1, 30.2)
including the results of the customer satisfaction studies.
6.7.6, 6.7.7, 6.7.8
With regard to its
Relationship with
commitment to
the consumers
the quality of the
27
27
71
consumer – customer service Marketing communications P
A
PR6 Programs of compliance with the laws or adhesion to
6.7, 6.7.3, 6.7.6,
29.(29.1, 29.6,
standards and voluntary codes mentioned in marketing
6.7.9 Relationship
29.9) Commercial
communications, including advertising, other promotional
with the
communication policy
activities and sponsorships.
consumers
PR7 Total number of incidents that result from the non-
6.7, 6.7.3, 6.7.6,
compliance with the regulations related to marketing
6.7.9 Relationship
communications, including advertising, promotion and
with the
sponsorship, distributed on the basis of the type of result
consumers
71
71
of these incidents. Privacy of the client A
PR8 Total number of duly supported claims with regard
6.7, 6.7.7
to the respect for privacy and the disclosure of personal
Relationship with
client data.
the consumers
71
Compliance with the norms P
PR9 Cost of those significant fines that result from the
6.7, 6.7.8
30.(30.6, 30.7)
non-compliance with the regulations with regard to
Relationship with
With regard to its
the supply and use of the products and services of the
the consumers
commitment to
organization.
the quality of the consumer – customer service
Printed on Cyclus Print Matt, paper made of 100% post consumer fibers, free chlorine and optical bleaching certified by NAPM (National Association of Paper Merchants). Has been made with clean energy and it is certified by Ecoflower and Blue Angel. Sustainability Report 2010
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Our sustainability report has been submitted to a self-evaluation by our company as well as to a third party revision carried out by the consulting firm RESPONDE, in accordance with the guidelines and approval levels established by the Global Reporting Initiative. As a result, this sustainability report has the qualification A “Self declared” and the qualification A “Third party checked”.
102 Sustainability Report 2010
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Sustainability Report 2010
Calle Las Begonias 441 of 352 San Isidro- Lima 27, Peru. Telef: (511)611 1400 Fax: (511) 611 1401 www.tasa.com.pe
committed to our country