Types of Artificial Intelligence by PUA T&HM

Pharos University Faculty of Tourism & Hotel Management

Senior Student 2019

Types of Artificial Intelligence

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Artificial intelligence used in hospitality industry Advantage & disadvantage of artificial intelligence A tour of the world's first robot-staffed hotel Meet Connie A robot suitcase called travel mate A robot assistant for airport and hotel A robot for travel agencies A Chabot to make your flight or hotel booking Artificial intelligence examples of how hotel are changing Reference

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Artificial Intelligence used in hospitality Industry

Robots and Artificial Intelligence The use of artificial intelligence within the field of robotics is one of the most exciting and promising applications for individuals and businesses operating within the hotel or hospitality industry. Nevertheless, this is another complex area, where a clearer understanding is necessary. Essentially, artificial intelligence refers to the performance of seemingly intelligent tasks, which mimic human cognitive functions. Although there is no precise definition of what constitutes artificial intelligence, problem solving, and reasoning, understanding human speech and autonomous navigation are typically viewed as examples of AI.

Robots in the Hospitality Industry Part of the reason why robots have emerged as a popular technology trend within the hospitality industry is because ideas of automation and self-service are playing an increasingly vital role in the customer experience. The use of robots can lead to improvements in terms of speed, costeffectiveness and even accuracy. Robots in the Hospitality Industry Part of the reason why robots have emerged as a popular technology trend within the hospitality industry is because ideas of automation and self-service are playing an increasingly vital role in the customer experience. The use of robots can lead to improvements in terms of speed, costeffectiveness and even accuracy.

Advantage & Disadvantage of Artificial Intelligence Advantage

Disadvantage

More Powerful and more useful Computers

Increased Cost

New & Improved Interfaces

Difficulty With Software Development-Slow & Expensive

Solving new problems

Few Experienced Programmers

Better handling of information

Few Practical Product have Reached the Market as Yet

Relives information overload Conversion of information in to Knowledge 5

A Tour of the Worldâ&#x20AC;&#x2122;s First Robot-Staffed Hotel Place: Japan, Henn-na Hotel. Responsibilities: Robots are deployed to provide information, front desk services, as well as check in & check out services.

Meet Connie Place: Hilton Robot Concierge, Hilton Worldwide Responsibilities: The robot makes use of an artificial intelligence platform developed by IBM, and is able to interact with guests and respond to their questions, thanks to its speech recognition capabilities. The system also learns and adapts with each interaction, improving the answers it provides.

Take an example of Hilton Worldwide Hotel and its new AIbased concierge Connie. Connie is said to be the first ever AIenabled robot with two-feet of height. Performing just like a human concierge, Connie can assist arriving hotel guests at front desk standing on its bipedal support. Connie has the following attributes: 

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It relies on IBM’s Watson AI for computing intelligence Uses travel database Way Blazer Gives real-time recommendations for visit-worthy sites and attractions Answers customer queries on the spot Learns from frequent customer interactions to refine its responses Provides excellent care and support as a robotic concierge

A Robot Suitcase Called Travel mate

Place: San Francisco, United States

Responsibilities

Travel mate is an example of robotics being used for luggage purposes. Essentially, it is an autonomous suitcase, which is able to follow you on its own. It makes use of anti-collision technology, has 360 degree turning capabilities and eliminates the need for carrying, pulling or pushing a suitcase around.

A Robot Assistant for Airports and Hotels Place: Edwardian Hotels - Edward Responsibilities: These assistants are capable of carrying out various tasks, including room service and information provision. A key advantage is the ability for robots to offer support for a variety of different languages.

A Robot for Travel Agencies Place: Henn-na Hotel Responsibilities: Some travel agents are also looking into the use of robots, especially as a means of prequalifying customers. For example, Amadeus have experimented with a robot called 1A-TA, which is powered by artificial intelligence. Rather than forcing customers to wait during busy periods, the robot is able to immediately get to work, finding out about their needs and preferences and passing the information on when they actually speak to a human travel agent. 15

A Chabot to Make Your Flight or Hotel Booking Responsibilities: Catboats have been one of the most common uses of robots within the hospitality sector and these can be used to deliver basic customer service, or for more complex tasks, like hotel or flight bookings. A great example of this is the SnatchBot Booking Travel Template, which intelligently guides customers through the booking process.

Here, AI-driven Chabot intervene as a vital key to customer service. Hotel guests can use hotel’s special mobile device to interact with Chabot to perform all relevant tasks including:   

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Ordering meals or drinks Suggesting special dishes Controlling room temperature and lighting Scheduling dinners/lunch Managing evening reservations Taxi booking and itinerary planning Recommending interesting sightseeing and visits Answering critical queries

Artificial Intelligence: examples of how hotels are changing Hotel reservations Friction in the reserve is a major problem for hotels. A recent report on reserve trends in Europe ensures that drop-out rates are increasing: only one in twenty travelers interested in booking ends up completing the reservation. Chabot can help with this. Guests ask questions to these virtual assistants and get information about hotel services, receive advice about the city, check the latest rates and book a room. And you can do it, for example, while chatting 21

with the hotel through Facebook Messenger or What Sapp. And if the Chabot cannot answer a question, the question is transferred to a member of the hotel staff. Thanks to the AI, the Chabot can learn this new response and not require human interaction on the next occasion. By automating queries in this way, hotels can provide customer support instantly and on a platform that customers are already familiar with. In turn, this can help increase conversion rates and thus alleviate some of the work to the already overloaded reception.

Assistants in the room Chabot and voice assistants are also entering the rooms of the hotels . They are becoming more sophisticated, they can improve the experience in the accommodation, answering the questions of the guests, making requests and offering recommendations in real time. Some companies already offer virtual butlers, such as Edward of Edwardian Hotels or coquette Rose, of Cosmopolitan Las Vegas. In addition, Amazon and IBM have recently launched their own specific assistants for the hospitality sector, which have the potential to revolutionize the guest experience.

Reference: https://www.marutitech.com/hotelindustry-ai-awesome-user-experience https://www.eventmanagerblog.com/a i-concierge-hotel-guest-experience https://www.zeolearn.com/magazine/ understanding-different-types-ofartificial-intelligence-technology https://www.iqvis.com/blog/9powerful-examples-of-artificialintelligence-in-use-today/ https://www.eventmanagerblog.com/aiconcierge-hotel-guest-experience