Pharos University in Alexandria
A Quick
Faculty of Tourism and
Reference
Hotel Management
English -Arabic Dictionary of Tourism and Hospitality
The Faculty of Tourism and Hotel Management (PUA)
E-A Dictionary for Tourism and Hospitality
ENGLISH –ARABIC DICTIONARY FOR TOURISM AND HOSPITALITY
This work was edited and published by students attending the class of “Advanced English Terminology ENG 204”, summer 2017 -2018. This dictionary helps students and researchers specialized glossaries and terms through its classified and alphabetized sections. The project comes in the framework of the faculty’s efforts to support all those involved in this crucial sector
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E-A Dictionary for Tourism and Hospitality
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• Accommodation ……………………………………………………………….2 • Airport ………………………………………………………………………...11 • Aviation …………………………………………………………………...…..16 • Food & Beverage. ……………………………………………………..……...32 • Hotel Management ……………………………………………………………50 • Housekeeping …………………………………………………………….…..75 • Kitchen…………………………………………………………...……………87 • Port &Sea Travel ………………………………………………………….....108 • Spa………………………………………………………...………………….115 • Tourist Information ………………………………………………….………127 • Travel Agency ……………………………………………….……………....133
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Accommodation
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A report detailing the status of each room, created by a housekeeping supervisor from section housekeepers' reports, usually created by noon
تقريرعن حاةل الغرفة
acknowledgment
Notice of a confirmed reservation by telephone, fax!, email, letter, postcard, or preprinted form.
افاده بتأكيد احلجز
All Inclusive
A billing arrangement under which room charges include the guestroom, meals, beverages and activities
شامل اللك
Arrival
A guest who has come for check-in
Availability
The number of vacancies possible for a specific type of accommodation for a specific set of dates.
توفر
Average Daily Rate (ADR)
Your average daily rate is the figure derived by dividing actual daily revenue by the total number of rooms sold.
معدل السعر اليويم
Average Length of stay
The total room nights in a hotel divided by the number of reservations in the hotel. It is used to keep track of hotel performance in attracting and keeping guests in house. Formula: Total occupied room nights / Total bookings.
متوسط مدة القامة
Back of the house
The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting.
املنطقة اخللفيه
Best Rate Guarantee (BRG)
The promise that hotels or online travel agencies (OTAs) will display the best rates on their own site as compared to any other side for the same product.
ضامن أفضل سعر
Booking Engine
A hotel website’s booking engine is the software application being used to secure online reservations. Your booking engine will allow you to sell your rooms through your own website
حمرك احلجز
a.m. room status report
(ALOS)
يف الصباح
وصول
)(تطبيق يس تخدم للحجز
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and third party sites like Facebook that your hotel is listed on. calling card
A credit card for making telephone calls; issued by either the local phone company or a long-distance company
بطاقة التصال
Cancellation
A confirmed booking that has been withdrawn by the guest
الغاء
Cancellation hour
the hour after which a property may release for sale all unclaimed nonguaranteed reservations, according to property’s policy
ساعه الالغاء
Central Reservation
The application used to manage a hotel’s distribution and hotel room bookings. Typically will be used to reach guests via multiple distribution channels such as travel agencies (via GDS), online travel agencies (such as Expedia, Orbitz, Travelocity, Priceline and others), direct to the hotel website, and telephone (either via call center, direct to property or both).
نظام احلجز املركزي
Check – in
Procedure by which an airline or hotel formally registers the arrival of a passenger for a flight or a guest for a stay
)تسجيل الوصول ( التسكني
check-out
Describes a room in which the guest is expected to check out that day.
املغادرة
Closed to arrival (CTA)
It means that no new reservations can be taken for guests arriving on this date.
مغلق حىت الوصول
Closed to Departure (CTD)
A restriction by which the hotel can restrict any check outs on a specific day.
مغلق حىت املغادرة
Commission
That payment that a travel agent receives from a supplier for selling transportation, accommodation or other services.
معوةل
Complimentary
Free use of room or services
System (CRS)
)جماىن (جمامهل من الفندق 4
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Confirmation
A room reservation writing by a guest
in
تأكيد
Confirmation Number
A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists
رمق تأكيد احلجز
Convention
A large gathering of people of the same vocation
اتفاقيه/اتفاقيه/مجمع
Corporate Rate
A rate for business houses that guarantee a minimum number of room nights per year
معدل رشاكت
Credit
A facility that enables a guest to use goods and services now but paid later
مدين
Daily Sales Recapitulation
transcript of all sales of hotel
Day Rate
A rate for guests who are not staying overnight
Debit
Charge to an account
Departure
A guest checking out of the hotel
Diplomatic Rate
Do-not-Disturb – A guest requesting not to be disturbed
معدل دبلوماىس
Distribution Strategy
Determining when and through what channels to sell rooms based upon the cost of acquisition of the individual channel. By driving business to lower cost acquisition channels during high demand periods, hotels can maximize their profitability.
أسرتاتيجية التوزيع
Double Occupancy
Room occupied by two persons
Dynamic Packaging
The ability to create packages based upon the components the customer selects.
التغليف ادلينامييك
early makeup
A room status term indicating that the guest has reserved a nearly check-in time or has requested his or her room to
تريب مبكر
confirmed
خالصه املبيعات اليوميه املعدل اليوىم دائن الرحيل
اشغال مزدوج
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be cleaned as soon as possible.
النظام الوروىب
European Plan
Charges for the room only
Family Rate
A rate found mostly in resorts for families on holiday
املعدل اخلاص ابلعائالت
Folio
A Folio is a collection of Charges and Payments incurred or made by a Guest or corporate account, or in-house account, etc.
ملف
Frequent Traveller Rate
A rate that gains discounts for frequent use of the property under a Frequent Traveller Program
معدل املسافر ادلامئ
front desk
The focal point of activity within the hotel, usually prominently located in the hotel lobby. Guests are registered, assigned rooms, and checked out at the front desk
املاكتب الاماميه
Front Desk System
Your small property’s front desk system (also known as a property management system), is the software used to automate the operations of a hotel. It will allow you to manage the day-to-day operations of a property.
نظام املاكتب الاماميه
Front of the house
The functional areas of the hotel in which staff have extensive guest contact, such as the food and beverage and front office
الصفوف الماميه
Function Room Occupancy
The measure of how efficiently hotels are utilizing their function room space. It is recorded as an occupancy percentage
اداره نس به اشغال الغرف
Government Rate
A negotiated discounted rate with government bodies for their travelling officials and foreign visitors
معدل خاص ابجلهات احلكوميه
Gross Margins
The figure you arrive at after dividing your gross profits by net sales.
الهوامش الجاملية
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Calculated as room revenue minus expenses divided by total rooms available. It is the new RevPAR for owners.
اجاميل الرحب التشغييل للك
Group Rate
A discounted rate for groups in view of volume business
معدل اجملموعات
Guest Cycle
A division of the flow of business through a hotel that identifies the physical contacts and financial exchanges between the guests and the hotel.
الزنيل/ دورة الضيف
Guest Folio
A master bill of a resident guest
Hosted Payment System
The system that presents a web page where payment information is securely collected
نظام ادلفع املس تضاف
Hotel Federation Rate
A courtesy rate to all members of the hotel federation
معدل احتاد الفنادق
House Count
The number of guests residing in the hotel
عدد الزنلء
Housekeeping Status Report
A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check.
تقرير حالت الارشاف ادلاخىل
Incidental Charges
Charges made to a guest account other than the charges and tax for the guestroom
مصاريف طارئه
Inventory
The rooms available that the hotel has to distribute/sell across all channels.
اخملزون
Invoice
An Invoice is a request for payment made by the hotel to a company with which is does business.
فاتورة
Late Charge
Amount posted to a guest account after check-out.
رسوم متأخره
Gross Operating Profit Per Available Room (GOPPAR)
غرفة متوفرة
فاتوره هبا مجيع بياانت املدفوعات للزنيل
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Late Check-out
A guest who has requested a departure beyond the official check-out time of the hotel
مغادره متأخره
Log Book
Located at reception containing instructions/information/ happenings/handover of the day to know of
دقرت التسجيل
Loyalty Program
A Loyalty Program is a marketing program that offers rewards to guests for regular or frequent business.
برانمج الولء
master key
A key that can open all guest room doors that are not double-locked
مفتاح الرئيىس
MEMO
A short official note that is send by a manager to employee within the same hotel
مذكرة
No Baggage
A guest with no luggage
Non-guest Account
Account of transactions of companies, groups and non-resident individuals
نزيل بدون حقائب حساب اتبع جلهه أخرى )(غري خاص ابلزنيل
Occupancy
The number of saleable rooms occupied by guests
الاشغال
Occupancy Report
A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day
تقرير الاشغال
Overbooking
Booking rooms that are beyond the hotel room capacity
زايده ىف جحم احلجوزات "تتجاووز "سعه الفندق
Overstay
A guest who remains at the property after his or her stated departure date.
اقامة جتاوزت فرته القامه السابق جحزها
P.m room status report
A report detailing the status of each room, created by a housekeeping supervisor from section housekeepers' reports, usually created by night
تقرير عن حاةل الغرفة يف املساء
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سعر صفقه/معدل
Package Rate
A rate quoted when there are events in the city and includes the price of access to the events
Posting
Entry made in the guest folio
Paid-in-advance (PIA)
A guest who pays his or her room charges in cash during registration. PIA guests are denied in-house credit
مدفوع مقدما
property management system (PMS)
A computerized front desk system that manages hotel room inventory, guest billing and interfaces with various other systems such as telephone, call accounting, point of sale (POS)
نظام ادارة املمتلاكت
PROPRIETARY BOOKING ENGINE
A internet reservation system that is owned and operated by an individual hotel or group of hotels to allow them to take reservation on their own website without paying a fee to the GDS, third party booking engines or franchise reservation systems
حمرك جحز امللكية
Rack Rate
The official rate of a particular category of a room established by the hotel on a given day
معدل الاساىس
Registration Card
A printed form for a registration record, In most countries, the guest's signature on a registration card is required by law.
بطاقة التسجيل
Room Allocation
Assigning a room to a guest after he has registered into the hotel
توزيع الغرفه
Room Discrepancy Report
A report listing any discrepancies between front desk and housekeeping room status
تقرير تناقض الغرف
Room Night
A charge for a one night occupation, spanning two days from noon to noon
سعر الغرفه ىف اليهل
Room Plan
A package proposal of room and meals in a single price
خطه الغرفه
Room Revenue Day
12 noon to 12 noon of the next day
ادخال ىف فاتوره الزنيل
ادلخل اليوىم للغرفه 9
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تعارض حالت الغرف
Room Status Discrepancies
A situation in which the housekeeping department’s description of a room’s status differs from the room status information that guides front desk employees in assigning rooms to guests
Room Tariff
Room rate
rooms allotment report
A report that summarizes rooms committed (booked or blocked), by future date
تقرير ختصيص الغرف
service charge
A percentage of the bill (usually 10% to 20%) added to the guest charge for distribution to service employees in lieu of direct tipping.
تلكفة اخلدمة
Sold Out
It is a status in which all the rooms in the hotel are sold
مباعة
Tentative Booking
When reservation is waiting bookers confirmation
جحز مؤقت
Transaction
Exchange of cash or credit for services purchased
معلية جتارية
Travel Agents Rate
A negotiated rate for volume business through travel agents
معدل رشاكت الس ياحة
Upgrade
Change of room status to a higher rate and standard
ترقيه
Walk-ins
Guests who arrive at hotel without prior reservation
معالء وافدون دون جحز مس بق
تسعريه/تعريفه
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Airport
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Airline
The airline or carrier you fly with is the name of the company that owns the airplane e.g. Singapore Airlines, British Airways
رشكة طريان
Arrivals
When your plane arrives at the airport, your family and friends will meet you at arrivals
الوصول
Board
To board (a plane) means to go onto it.
يصعد عىل منت الطائره
Boarding pass
After you have notified the airline you are at the airport and you’ve checked your luggage, you will be given a boarding pass that shows you where the plane will be boarding and it will also show your seat number.
بطاقة الصعود للطائرة
Boarding time
Your boarding time is the time that people will be allowed to start entering the plane
وقت الصعود
Book (a ticket)
When you book a ticket it means that you have reserved your place and paid for it
حيجز تذكرة
Business class
Business class is the area where people who are traveling for business purposes sit. It’s towards the front of the plane and the tickets are more expensive than normal tickets.
درجة رجال العامل
Carry on (luggage)
Your carry-on luggage is the small piece of hand luggage that you are allowed to take with you onto the plane. These bags usually have to be a certain size and weigh less than 8kg.
حقيبه يسمح للمسافر الصعود عىل الطائره هبا
Check in
When you check in, you notify the airline you have arrived at the airport. They will take your suitcase and give you a boarding pass. The area where
تسجيل ادلخول
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you do this action is also called checkin. Conveyor belt/carousel/baggage claim
When your plane arrives, your bags and suitcases come out on the moving conveyor belt. Another word that you might hear for this is a carousel or baggage claim
سري المتعة
Customs
. Before you’re allowed to enter the country, you must go through customs where you will be met by a customs office
امجلارك
Delayed
If your flight has been delayed, it means that it’s late. Maybe it has been delayed because of bad weather, too much air traffic, or technical problems.
تأخري موعد الوصول
Departures
When you are leaving to go on a trip, you will need to go to the departures lounge where you will wait to board your flight.
صالت املغادره
Economy class
Most people who travel by plane travel in economy class because the price is much cheaper.
ادلرجة القتصاديه
First class
First class is the most expensive area of the plane.
ادلرجه الوىل
Fragile
Sometimes we carry things that are delicate or easily broken when we travel. A way of letting the people handling our suitcases know is to mark it with a sticker saying fragile.
قابل للكرس/ هش
Gate
In the departures lounge there are a number of different gates (doors) that lead to different flights.
بوابة
Identification (ID)
Your ID or identification is
your your
personal official
)التعريف (الهوية 13
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document that you need to ensure you are who you really are. When flying, the ID you’re required to carry is your passport Liquids
Liquids are anything that is not solid or hard or has a watery base such as a bottle of water, perfume or foundation. All airports do not allow passengers to travel with more than 100ml of liquids.
السوائل
Long-haul flight
A flight that travels a long distance in one go for example a long-haul flight would be flying from New York to Sydney.
الطريان ملسافات طويةل
On time
When you are traveling and you want to check the status of your flight you can look at the departures board. Here you will see all your flight information and if it says that your flight number is on time then the plane will depart at the right time
يف الوقت احملدد
One-way (ticket)
If you ask for a one-way ticket it means that you do not want to return to your destination. The opposite of a one-way ticket is a return ticket.t
تذكرة ذهاب فقط
Oversized baggage/Overweight baggage
Each passenger is only allowed to have one suitcase that weighs 20kg or less. If they have a big piece that you want to send or something that is too heavy, the people at check in will charge you more money.
المتعة ذات الوزن/المتعة الكبرية احلجم الزائد
Stopover (layover)
If you are traveling on a long-haul flight, you usually have to have a short stop in another country first. This stop is called a stopover or a layover.
نقطة توقف الرحةل
Travel agent
A travel agent is a person who will help you to organize your travel plans and book your flights.
وكيل سفر
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Visa
E-A Dictionary for Tourism and Hospitality
تأشرية
A visa is a special document that gives you permission to enter a country. Some countries have strict laws and depending where you’re from, you may need to obtain (get) a visa.
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Aviation
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AAR
Airport Acceptance Rate or Airport Arrival Rate, A dynamic input specifying the number of aircraft an airport or airspace can accept per hour.
معدل الطائرات الىت ميكن أن يس تقبلها املطار ىف الساعة
AAR
Air to Air Refueling or Automated Aerial Refueling, is the process of transferring aviation fuel from one military aircraft (the tanker) to another (the receiver) during flight.
الزتود ابلوقود أثناء الطريان
AASR
airport surveillance radar (ASR) is a radar system used at airports to detect and display the presence and position of aircraft in the terminal area, the airspace around airports.
نظام رادار املطار
ACI
Airports Council International (ACI) is the only global trade representative of the world's airport authorities
اجمللس ادلويل للمطارات
ADD-ON FARE
Used primarily for international travel, where the fare from a gateway city is fixed and a fare for travel to the gateway city is added on to provide a total fare for travel.
أجرة اضافية
ADVANCE PURCHASE FARE
An airfare which requires that the ticket be purchased a minimum period of time prior to departure date.
سعر تذكرة طريان قبل املغادرة بفرتة زمنية حمددة
AEA
The Association of European Airlines. An association of the largest European scheduled airlines.
منظمة الطريان املدىن الوروبية
AFCS
Automatic flight control system that provides inputs to the fight controls to assist the pilot in maneuvering and handling the aircraft.
نظام الطيار الآىل
Aileron
Control surfaces hinged at the back of the wings which by deflecting up or down help to bank the airplane.
جنيحات
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Air cargo
Cargo that is moved using airplanes.
Air route
controlled air space or part of it is the form of a corridor secured for use of air transportation.
الشحن اجلوى مسار جوي ) ( للطائرات
Air traffic
movement of aircrafts in the air and on the maneuvering area of the airfield.
احلركة اجلوية
Air Traffic Control
Usually refers to the control tower at the airport, but may also be a control center somewhere else in charge of controlling a large area of sky.
مراقبة حركه الطريان
Air transportation.
aircraft flight carrying passengers, luggage, cargo and mail on the basis of payments or rental agreement.
النقل اجلوي
Air Travel
air travel is the action or process of making a journey by aircraft.
السفر ابلطريان
Air Travel Card
a credit card sponsored by the airlines, for the purchase of air travel only.
بطاقة ائامتنية للسفر
Aircraft
a flying machine holding in the air using the interaction with air, if it does not involve the interaction of air with land or water surfaces.
طائِ َرة
Aircraft captain.
a pilot responsible for the aircraft operation and safety during the flight.
قائد الطائرة
Aircraft parking lot
a place on the apron for parking the aircraft.
موقف الطائرات
Aircraft type
aircrafts with the construction of a same type, including the modifications, except the modifications with the different air dynamic data.
نوع الطائرة
Airframe
The fuselage, booms, nacelles, cowlings, fairings, and airfoil surfaces of an aircraft.
هيلك الطائرة
Airline Alliance
These are agreements of cooperation
حتالف رشاكت الطريان 18
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Airline fare
Airport
Airport access fee
Airport transfer
Airspeed
ALS.
Altimeter
Altitude Amadeus
AME
Ancillary services:
E-A Dictionary for Tourism and Hospitality
between groups of airlines. Alliances offer airlines more flexibility and larger networks Price charged for an airline ticket. Several types of fares exist and can change with market conditions. a location where aircraft such as fixedwing aircraft, helicopters, and blimps take off and land. A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer’s car rental bills. a transport service to/from an airport to hotel, etc., normally prepaid as part of a package tour, but available separately as well. The speed of an aircraft relative to its surrounding air mass. See: calibrated airspeed; indicated airspeed; true airspeed. Approach light system. A lighting system installed on the approach end of an airport runway and consists of a series of light bars, strobe lights, or a combination of the two that extends outward from the runway ends. A device similar to a barometer that measures atmospheric pressure to show an aircraft’s altitude. the height of an object or point in relation to sea level or ground level. is a computer reservation system (or global distribution system, since it sells tickets for multiple airlines) owned by the Amadeus IT Group An aviation medical examiner (AME) is a physician designated by the local aviation authority and given the authority to perform flight physical examinations and issue aviation medical certificates. Additional services provided to customers beyond the ticket. Typical examples of airline ancillary services include extra baggage, priority seating, catering on board, etc.
سعر تذكرة الطريان عىل رشكة معينة املطار رمس ادلخول للمطار الانتقالت من و ايل املطار .الرسعة اجلوية نظام اضاءة مدرج القالع والهبوط
مقياس ارتفاع الطائرة عن سطح البحر الارتفاع العمودي فوق سطح البحر نظام جحز طريان, أماديوس طبيب متخصص ابلفحص الطىب أثناء الرحةل
الاضافية/ اخلدمات الثانوية
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APEX
an airline term meaning “advance purchase excursion fare” – normally the least expensive fares.
سعر خمفض لتذاكر الطريان
Apron
A defined area on an airport or heliport intended to accommodate aircraft for purposes of loading or unloading passengers or cargo,
املاكن اخملصص لتفريغ وحتميل محوةل )الطائرات (راكب – بضائع
Arrival area (Arrivals)
The area of the terminal used for airplanes coming to the airport.
صاةل الوصول
ASK
Available Seat kilometers, the measure of a flight’s passenger carrying capacity. Calculated by multiplying the number of seats on an aircraft by the distance travelled in kilometers. Used to measure an airline’s capacity to transport passengers.
الطاقة الستيعابية للطائرة من الراكب
ATMS
Air Traffic Management System, is an aviation term encompassing all systems that assist aircraft to depart from an aerodrome, transit airspace, and land at a destination aerodrome.
نظام ادارة احلركة اجلوية
ATO
Airline Ticket Office – becoming rarer these days, as carriers continue to reduce customer service.
مكتب مبيعات لتذاكر الطريان
ATP
(Airline Transport Pilot): The pilot certificate requiring the highest level of experience and skill, required for captains working for major airlines. The actual inventory of seats that is really available to be sold at a certain fare. Just because a fare is presented as “available " between two cities does NOT mean seats at that rate are available. This causes much confusion when airfare ads are published, so you must read the “fine print “before calling your agent and asking them to get that fare for you.
شهادة مؤهل الطيار
availability
املقاعد املتاحة للحجز عىل الرحالت اخملتلفة
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Axes of Flight
There are three axes of flight, each with their own name
حماور الطريان
Baggage
luggage and other items brought on the airplane by passengers.
المتعة
Baggage area
The area of the airport terminal used for dealing with Baggage.
منطقة المتعة
Base fare
The cost of an airfare prior to addition of fees, taxes or surcharges
السعر الساىس بدون رضائب
Board
To board (a plane) means to go onto it.
َر ِكب
Book (a ticket)
When you book a ticket it means that you have reserved your place and paid for it.
حيجز تذكرة
BUMPING
The practice of removing a passenger with a confirmed reservation from a full flight. Each airline has its own bumping policy, but generally, the last passengers to check-in and/or arrive at the departure gate are the ones most likely to be bumped.
عدم السامح ابلسفر لحد الراكب عىل الرحةل ابلرمغ من وجود جحز مؤكد
Business class
Business class is the area where people who are traveling for business purposes sit.
درجة رجال العامل
Cabin Crew
The collective group attendants and the purser The cabin crew is primarily for handling within the cabin.
of flight as a whole. responsible the duties
طاقمي الضيافة عيل الطائرة
Cabin-(Aircraft)
The section of the aircraft in which passengers travel.
درجات الطريان
cancellation charge
A fee assessed for canceling a reservation. For Airline tickets, the cancellation penalty is usually collected by refunding only a portion of the ticket price. For hotel reservations, the cancellation penalty is charged to the credit card or deposit
غرامة الغاء احلجز
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used to secure the reservation. Cancellation penalty
A fee to charge to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.
غرامة الغاء احلجز – عقوبة مالية
ICAO
International Civil Aviation Organization. A UN body for international civil aviation.
املنظمة ادلولية للطريان املدىن
Captain
(Aircraft-The captain is the pilot in command (PIC), which is the person in the cockpit sitting on the left with 4 stripes on their shoulder.
قائد الطائرة
Change of equipment
when a flight, with a single flight number, lands and changes the type of airplane used before continuing on to its destination. Sometimes referred to as a change of gauge.
استبدال الطائرة
Chart
An aeronautical map showing information use to the pilot in going from one place to another.
خريطة تعطى معلومات مس مترة عن ماكن الطائرة
Charter
To hire the exclusive use of any aircraft
الطريان العارض
COACH
The “economy " section of an aircraft, which may have multiple fares for the same flight.
ادلرجة الاقتصادية أرخص درجة عىل الطائرات
cockpit
a compartment for the pilot, and sometimes also the crew, in an aircraft or spacecraft.
مقصورة خاصة بقائد الطائرة أو طامق الضيافة
Code sharing
an aviation business arrangement where two or more airlines cooperate by sharing the same flight, splitting marketing and operating carrier, improving airlines’ network capacity and efficiency.
اتفاقية املشاركة بني رشكىت طريان لتس يري رحالت معينة أحداهام يتص ببيع املقاعد والخرى تشغيل الرحةل
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Concessions
Businesses often inside the airport terminal. These usually sell food, beverages or retail goods such as book, magazines or souvenirs to passengers.
حمال ومطامع داخل/ السواق احلرة صالت املطار
Concourse
An open space for people to move around in an airport terminal.
ممرات خمصصة حلركة الراكب
confirmation code
The code assigned to a travel itinerary that identifies the passenger and gives the Customer Service Representative an easy way to locate all the traveler's information.
رمز التاكيد
Connecting Flight
A flight that makes a stop at an intermediate point where travelers must change planes in order to connect to another flight to reach their destination. (I.e. San Francisco to Chicago and Chicago to New York).
رحهل طريان حتتوى عىل أكرث من نقطة توقف يمت اس تكامل الرحةل عىل طائرة اثنية
CRS
Computer Reservation System is a computer network containing travel related information such as schedules, availability, fares and other services, which enables automated travelrelated transactions between travel providers and travel agents.
نظام جحز مركزى ابلمكبيوتر
Curfew
Legislative procedures at an airport to restrict the types of aircraft and the way they can operate at an airport overnight.
اجراءات قانونية حلظر تس يري أنواع معينة من الطائرات ىف مطار معني
Dangerous Goods
Articles or substances which are capable of posing a significant risk to health, safety or to property when transported by air.
البضائع اخلطرة
Departure area (Departures)
The area of the terminal for airplanes leaving the airport.
منطقة املغادره
Deregulation
Refers to the deregulation of airline markets and the removal of government controls on pricing and
حترير أسعار الطريان واملسارات املسموح هبا للطريان 23
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routes permitted to fly. Destination
The place an aircraft is going to. An aircraft may have more than one destination.
وهجه السفر
Direct flight
A flight that goes from a traveler’s origin to their final destination with one or more intermediate stops. No change in aircraft occurs. (I.e. San Francisco to New York with a stop in Chicago)
رحةل مبارشة؛ طريان مبارش
An additional fare added to national flights. A flight that starts and ends in the same country. This is usually between two cities in the same country.
اجرة اضافية عيل الطريان احمليل
double booking / duplicate booking
Two reservations for the same traveler on the same day or on overlapping dates. Airlines will cancel both reservations if they discover a duplicate booking.
جحز مزدوج لشخص واحد
Economy class
Most people who travel by plane travel in economy class because the price is much cheaper.
ادلرجة الاقتصادية
A "paperless" airline ticket allowing one to check in and fly with just proper photo ID. What may look like a ticket is actually just a paper passenger receipt. E-tickets cannot be lost, or used by anyone else, so they are safer than standard paper tickets, which may soon become extinct. Discounted airfares offered by travel consolidators. To distinguish one fare level from another, the airlines assign special purchasing rules and restrictions. Generally, the lower the fare, the more restrictions a fare has (such as 21 day advance purchase or Saturday night stay or travel on a certain day of the week).
تذكرة الكرتونية
Domestic fare Domestic flight
electronic ticket
Exclusive fare fare rules
الطريان ادلاخيل
حرصى/ سعر خاص قواعد السعر
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First class is the most expensive area of the plane. There is a lot of space to move. The seats are bigger and the service is better.
درجة أوىل؛ ممتاز
Pilot who is second in command. The pilot in the cockpit sitting on the right with 3 stripes. The noun form of Fly. This is the term for what a person takes when they fly.
مساعد طيار
Commonly referred to as stewards/stewardesses and air hosts/hostesses, flight attendants are available to ensure the safety and comfort of the passengers of an aircraft.
مضيف جوي
Flight corridor
A term commonly used to describe a grouping of flight tracks taken by aircraft.
ممر طريان
Flight Crew
Sometimes called the aircrew, the flight crew consists of everyone hired by the airlines on a flight, including pilots, pursers, and flight attendants. A single path depicting where an aircraft intends to fly.
طامق الضيافة عيل الطائرة
Flight plan
A broad explanation of a flight from one point to another.
خطة الرحةل اجلوية
Flight track
A line on a map showing exactly where an aircraft actually flew.
تعقب الرحةل اجلوية
Frequent Flier
One who flies frequently
Fuselage
The main body of an aircraft, where passengers, crew, and cargo ride.
َّ جِ ْس ُم الطائِ َرة؛ هيلك الطائرة
Galileo
is a computer reservations system (CRS) owned by Travelport, also used to book train travel, cruises, car rental, and hotel rooms
نظام جحز طريان, جاليليو
First class
First Officer
Flight
Flight Attendant
Flight path.
الطائرة
مسار الطريان
مسافر بشلك متكرر عىل رحالت رشكة معينة
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GDS:
General aviation
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A Global Distribution System is a computer network Containing travelrelated information such as schedules, availability, fares and related services, which also enables automated travel-related transactions between travel providers and travel agents. In addition to providing a Computerized Reservation System, GDSs offer travel-related content to a broad range of agents worldwide, making global reach an important element of their value proposition. A term used to describe the many small aircraft that are not generally used by airlines or large charter companies.
نظم التوزيع العاملية
(طريان خاص غري( جتاري
General aviation
A term used to describe the many small aircraft that are not generally used by airlines or large charter companies.
غري جتاري/ طريان خاص
Gross Weight
The fully-loaded weight of an aircraft, also known as “takeoff weight”, which includes the weight of passengers, cargo, and fuel.
الوزن الجاميل
Ground Handling Operator
Company that provides ground handling support services to airlines. These may include catering, cleaning, passenger check-in and ticketing and engineering support.
رشكه للخدمات الرضية
GSA
General Sales Agent, An agent authorized in a country to handle an airline's export sales/services.
وكيل املبيعات
Hub
an airport or city in which an airline has a major presence and many flights to other destinations. As an example, Delta has a hub in Atlanta. Many carriers use the hub-and-spoke system to maximize profits by keeping the aircraft in the air as much as possible. Flights to the hub are many, and from there flights too
مطار حموري تطري منه الرحالت ادلاخلية اىل اكفة مدن ادلوةل
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IATA.
In-flight Service
interline connection
International flight
internet fare
Jump Seat
Landing
Long-haul flight
lowest available fare
lowest fare
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many other destinations are scheduled. International Air Transport Association. A global association of more than 200 airlines.
.املنظمة ادلولية للنقل اجلوى
Entertainment (movies, television, etc.), meals, beverages and other items made available during a flight for the convenience of the passenger
خدمات داخل الطائرة
A flight on one airline that connects to a flight on another carrier - these tickets are usually more expensive than flying all on one carrier but may be the only way to get to a destination in some cases. Also, unless an interline agreement for baggage handling exists, you may have to claim your luggage from the first flight and recheck it on the next carrier's flight. Not the best way to travel by air! A flight that starts in one county and ends in another country.
رحةل طريان مرتبطة برحةل طريان أخرى لس تكامل السفر اىل مقصد معني والعودة منه
Typically a highly restricted fare the airline offers only on the Internet for a limited period of time. A flight term referring to an auxiliary (extra) seat for persons who are not operating the aircraft, such as the cabin crew or perhaps a trainee. The act of an airplane returning to the ground.
أسعار تذاكر الطريان (تظهر عيل )الانرتنت لفرتة حمدود
A flight that travels a long distance in one go.
الطريان ملسافات طويةل
The current, lowest airfare available for purchase right then - may or may not change within minutes/hours/days!! The lowest published airfare between two cities; airlines may NOT have seats available at that fare, as the airlines usually have a limited number of those seats on any given flight.
اقل سعر متاح
رحهل طريان دوليه
مقعد قابل للطي هبوط
اقل سعر
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maximum stay
MCT
minimum stay
Non-Changeable Ticket
Non-endorsable ticket
non- stop flight
non -transferable
no -show
One-way (ticket)
Open return
open -ticket
Overbooking
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The maximum time you may stay at your destination in order to qualify for a specific airfare. Normally most fares have a 30-day limit, but some are less. Usually, the longer you stay, the higher the fare will be. Minimum Connecting Time, the least amount of time an airline allows for a passenger connecting between flights at an airport. A fare requirement that requires the passenger to stay for a designated period of time. (Example: one week, or over a Saturday night). A ticket that cannot be exchanged for a different route or flight once it’s been purchased. A ticket issued by an airline that cannot be used to fly with another airline. A flight that proceeds directly to the final destination without any stops at intermediate points. A ticket issued in a particular name that cannot be used by another passenger. A traveler who does not appear for a flight on which he or she has a reservation and fails to cancel that reservation properly. Airlines will cancel all further flights on a traveler's itinerary if a traveler noshows on any segment of the trip. If you ask for a one-way ticket it means that you do not want to return to your destination. an air ticket with no return date specified. Rarely done these days, usually quite expensive and not allowed on most discounted fares. A ticket valid for a travel between specified points without a reservation or a specific flight number. A practice adopted by airlines where more seats are confirmed on a flight than available on the aircraft.
اقيص مدة اقامة ابملقصد
احلد الدىن للوقت املتاح لالنتقال بني الصالت داخل املطار اقل مدة لالقامة ابملقصد تذاكر ل ميكن استبدالها تذكرة غري قابةل للتداول برشاكت أخرى رحةل مبارشة تذكر غري قابةل لالس تعامل من قبل خشص اخر راكب مل حيرض للمطار ومل يمتكن من الغاء احلجز
)تذكرة ( ذهاب او اايب فقط عوده مفتوحه (تذكره مصدره بدون )حتديد موعد العوده تذكرة مفتوحة ( غري حمدد اترخي ) انهتاهئا جحز زائد عن املقاعد املتاحة
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Passenger facility charge (PFC) Pattern
Penality fare
PNR
point –to -point
promotional fare
PSS
Published fare
Purser-(Airline)
Red-eye flight
refundable ticket
reicted fare
restricted travel dates
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an additional fee for the use of the airport. The direction of aircraft traffic around an airfield, supervised by radio
اجرة اضافية
A fare, which carries a penalty for any changes or cancellations once the ticket has been issued. Penalties can range from a dollar amount to a percentage of the ticket's value to the total loss of the value of the ticket. Passenger Name Record. An airline industry term for a passenger’s reservation file with an airline identified by a six-figure alphabetical and numerical code.
غرامة
Refers to the fares between two cities; the service between two cities without additional segments or any continuation An airfare introduced to increase an airlines market share or to promote service to a particular destination. Passenger Service System, a series of mission-critical systems used by airlines. The PSS usually comprises a Reservation System, an Inventory System and a Departure Control System (DCS) A fare immediately offered for purchase by the airline. This does not include heavily discounted flights. On a flight, the purser is the head flight attendant, responsible for overseeing the attendants and making sure travelers’ needs are met. A flight in which the travel takes place between the hours of 9pm and 7am. Refundable tickets can be returned with a refund to credit card and without paying a penalty. Special fares available only for specified times of day, or days of the week. Specific period during which special fares or rates apply.
المنط
جسل املسافر عىل نظام جحز الطريان
السعار بني مدينتني سعر تروجيي نظام خلدمة الراكب
السعر املعلن رئيس طامق الضيافة الطريان الليىل (رحالت جويه من الساعه التاسعه مساءاً حيت السابعه )صباحا تذاكر قابةل لسرتجاع السعر بدون جزاءات سعر حمددة املدة أسعار حمددة بتوارخي معينة 29
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Runway
The part of the airport where planes take off or land.
ممر اقالع الطائرات؛ ممر الطائرات
Sabre
Global Distribution System, owned by Sabre Holdings, is used by travel agents around the world with more than 400 airlines, 220,000 hotels, 42 car rental brands, 38 rail providers and 17 cruise lines.
نظام جحز طريان,سابر
Scheduled flights
Air flights that are publicly scheduled and promoted by major airlines. A “leg” or part of a journey, usually in reference to an air itinerary. One takeoff and landing during air travel constitutes a “segment ". A traveler who does not have a confirmed reservation and must wait at the airline gate for a seat to become available. If you are traveling on a long-haul flight, you usually have to have a short stop in another country first. This stop is called a stopover or a layover.
طريان منتظم
segment
standby
Layover
جزء من الرحةل / مسافرون عيل قامئة الاحتياط الانتظار ) حمطة توقف ( لفرتة قصريه
Take-off
The act of an airplane leaving the ground.
اقالع الطائرة
Terminal
The main building of an airport used by passengers.
صاةل الراكب
When completed and validated, the electronic ticket or paper ticket becomes a contract for transportation between a carrier and a passenger. The tower in an airport is a building used for air traffic control.
تذكرة
ticket
Tower
التحمك/ بُ ْرج املراقبه
Transponder
A transmitter-responder device on an aircraft that automatically gives details about a craft’s altitude and position in response to a query signal from transmitters on the ground.
هجاز الرسال والاس تقبال
Travel agent
A travel agent is a person who will help you to organize your travel plans and book your flights.
وكيل س يايح
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turbulence
violent or unsteady movement of air or water, or of some other fluid.
مطبات هوائية
velocity
the speed of something in a given direction.
الرسعة ىف اجتاه معني
Visa
A visa is a special document that gives you permission to enter a country.
ت َأ ِش َرية
wing
a rigid horizontal wing like structure forming a supporting part of an aircraft
َجنَاح الطائرة
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Food & Beverage
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À la carte
Kind of menu that has list of items and each item has a separate price
(الوجبات الختيارية) الوجبة حسب الطلب
Accuracy in menu
Ensuring that the menu is accurate in describing the dishes.
دقة املعلومات املوجودة بقامئة الطعام
Action plan
Dictates how the marketing plan will be carried out. It assigns specific responsibilities to individuals and dates for accomplishment. An action
خطة التصحيح
plan is a detailed list of the steps necessary for carrying out the strategies and tactics designed for reaching each objective. Agreement
Document used in lieu of formal contract. It lists services, foods, beverages, prices, an so forth. It becomes binding when signing by the facility and the client.
عقد
Ambient Light
Unavoidable light seeping into a darkened room from around doors, draped windows, or production and service areas.
)الضاءة احمليطة (ل ميكن جتنهبا
American Service
The most common type of table service in the United States. If served from the right direction of the guest. Reports to banquet manager; supervises table settings and decor placement. There may be two or more assistants; for example, there may be one for the day shift and one for the swing shift. Services accounts; helps with marketing. Assistant manager of the department which services the food outside restaurant.
اخلدمة المريكية
Assistant Banquet Manager
Assistant Catering Director
مساعد مدير الولمئ
مساعد مدير خدمات الطعام اخلارجية
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Auditorium Setup
Back bar
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Chars are arranged in rows facing a head table. If the chairs are facing a stage and there are no tables used, it is usually referred to as a theater setup. The shelf or counter space along the back of a bar or counter area
اعداد القاعة
الرف اخللفي للبار
Back of the house
Refers to the areas that the guest does not usually see— includes the kitchen, dishwashing area, stores, and receiving area.
املنطقة اخللفية للمطعم
Back-of-the-house technology
Technology related to the back of the house, including inventory, payroll, food and beverage costing and menu software, and manager’s station.
التكنولوجيا املتعلقة املنطقة اخللفية .للمطعم
Bain-marie
Double boiler or steam table
Banquet Change Order
Form used to communicate alterations to booked functions that occur close to the date of the event. Sometimes referred to as a banquet change log or banquet change sheet. Platters of food are assembled in the kitchen. Servers take the platters to the tables and serve from the left, placing the food on a guest's plate using two large silver forks or one fork and one spoon. Implements the director of caterings instructions; oversees room captains; supervises all functions in progress; staffs and schedules servers and bartenders; coordinates all support departments. Responsible for providing meal service. May also be responsible for providing beverage service.
Banquet French Service
Banquet Manager
Banquet Service Division
Banquet Setup Division
Responsible for setting up function rooms, tearing them down, and putting away the furniture and equipment.
حامم ماىئ طلب تغيري الولمئ
خدمة الولمئ الفرنس ية
مدير الولمئ
قسم خدمة الولمئ قسم اعداد الولمئ
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Supervises the banquet setup crew; orders tables, chairs, and other room equipment from storage; supervises teardown of events. An assistant for the bartender. A bar-back usually runs glasses through the dishwasher, stocks the coolers and liquor bottles, and pours beer, wine and non-alcoholic drinks for the wait staff. A bar-back can also double as a busser (below).
مدير العداد للولمئ
Barbecue restaurant
is a restaurant that specializes in barbecue-style cuisine and dishes.
مطامع املشوايت
Barista
Someone who make non-alcoholic beverage and cocktail
صانع املرشوابت
bartender
a person who formulates and serves alcoholic or soft drink beverages behind the bar, usually in a licensed establishment.
رئيس البار
Base Plate
Large empty plate set in the center of each place setting and used as a base for several courses. Usually removed before serving the entree course. Also referred to as a charger. The cost of beverages expressed as a percentage of beverage sales.
الطبق الساىس
Banquet Setup Manager
Bar-back
Beverage cost percentage
مساعد رئيس البار
.نس بة تلكفة املرشوابت حيجز
Book
To reserve a piece of business; to sell a catered event.
Booster heater
Supplies 180◦F water dishwashing machines.
for
خساانت مياه
Brasserie / Bistro
Type from modern restaurant in the US serving traditional French food in a casual service
احلانة الصغرية
Brazier
A deep metal bowl to place the burning coal
مجمرة
Breading machine
Manual or machine-driven device for rapid application of coating to raw foods such as chicken and fish
أآةل لكساء اخلامات بطبقة مقرمشة
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Breakeven point
The point at which neither a profit nor a loss is made in operating a restaurant.
نقطة التعادل
Brigade de cuisine
Brigade de cuisine is a system of hierarchy found in restaurants and hotels employing extensive staff, commonly referred to as "kitchen staff" in English-speaking countries.
فريق الطهيي
Broiler
Equipment with heating elements above a rack on which food cooks
شواية للىش الغري مبارش
Busboy
A first position in service restaurant career
مساعد مضيف
Buffet Service
Food is attractively arranged on tables. Guests serve themselves and then take their full plates to a table to sit and eat. Beverages are usually served at the tables. A detailed plan for starting a business
خدمة بوفيه
Business plan
خطة مفصةل لبدء العمل
Bussing
Term used for clearing off and resetting tables after guests have left. In busier restaurants this is done by the busboy (also called a busser).
ختليص املوائد واعادة التجهزي
Cafeteria Service
Similar to buffet service, except guests do not serve themselves. Portable cover used for outdoor events. Does not have sidewalls and is generally used to provide shade for food and beverage stations and/or guests seating.
خدمة اكفترياي
Capital
Net worth of the individual or business; combination of fixed and liquid assets after the deduction of liabilities; the funds used to start up or capitalize a business
راس املال
Captain
Responsible for group of waiters who work in a restaurant
رئيس الصف
Canopy
)مظهل (تندة
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مطعم غري رمسي
Casual restaurant
An informal restaurant
Categories of kitchen equipment
Different equipment
kitchen
أنواع خمتلفة من معدات املطاخب
Centerpiece
Decorations or flowers placed in the center of a banquet, conference, or buffet table. A pan for preparing foods at tableside using portable or canned heating device.
أداة ديكور ىف منتصف املائدة
Chafing dish
types
of
وعاء حفظ درجة حرارة الطعام عىل البوفية
Chain restaurant
Several restaurants belonging to a person or company.
سلسةل مطامع
Cheese melted
Similar to a salamander and used for melting cheese, browning, toasting, glazing, plate warming, and finishheating items such as onion soup and Mexican specialties
هجاز ازابة اجلنب
Chef-owned restaurant
A restaurant owned by a chef
Chinaware
All china tools which used in a restaurant like plates and others
Classroom-style Setup
Clerical Person
Cocktail Reception
Rows of tables with chairs where all attendees face the front of the meeting room. Each attendee has a space for placing books, laptops, and other materials. Handles routine correspondence; types contacts and banquet event orders; handles and routes messages; distributes documents to relevant catering staff members and other departments involved with the event. Common type of beverage function.
)مطعم ميتلكه ش يف ( طاه الصينيات اعداد شلك الطاولت
"خشص اعتباري "للش ئون املكتبيه
حفل اس تقبال
Often precedes a dinner function, in which case it usually is scheduled for 45 minutes to an hour. Commercial kitchen equipment
Any piece of heavy-duty equipment sized and built to cook for as few as 50 or as many as 5,000 people.
.معدات املطبخ التجارية
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Commissary
A large kitchen where foods are prepared to be served in quantity at another location or group of locations.
مطبخ كبري
Communications
The exchange of information and the transfer of meaning
تبادل املعلومات
Compactor
Machine for crushing compacting refuse; some bottles and cans as well.
and crush
أآةل حسق
Compartment steamer
A piece of kitchen equipment with cavities in which pans can be placed; food is cooked by steam
فرن تسوية ابلبخار
Conference Room Setup
Rectangular or oval tables are set up with chairs placed around all sides. Also referred to as a boardroom setup. Person responsible for securing all company assets. Traditional annual meeting. Attendees come together for meetings, general sessions, and so forth, to further a common purpose. Also called a conference services manager. Handles room setup in hotels, conference centers, and convention centers; sometimes handles catering for meetings and conventions. Another term for banquet setup division.
اعداد غرفة املؤمترات
Controller Convention
Convention Services Manager
Convention Services Setup Division Covers
Cross-aisle Space
Term used to describe a place setting on a dining table. Alternatively, refers to one customer or one meal. Aisle used for guests to collect and
مراقب مؤمتر مدير خدمات املؤمترات
قسم اعداد خدمات املؤمترات الوجبات/ عدد الافراد ممر
funnel in and out of the function areas. A cross-aisle should be at least 6 feet wide. Dead Space
Area(s) in a function room where
ماكن منعزل الصوت
sound is absent or unintelligible.
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Demographics
The characteristics of the market population in terms of age, income, education, sex, and occupation.
دميوغرافيا (ادلراسات الاحصائية )للجمهور
Destination Management Company (DMC)
رشكة ادارة الوهجات الس ياحية
Different and Better (D&B)
Company that possesses extensive knowledge of the total area and is able to help clients design and implement events, activities, and tours. How one restaurant is different and better than others.
Dinner
Evening meal for a group.
Director of Catering (DOC)
Assigns and oversees all functions; oversees all marketing efforts; interacts with clients and catering managers; coordinates with sales staff; creates menus in cooperation with the chef, beverage manager, and/or food and beverage director. A machine used to cut rolls into uniform sizes from a piece of raw dough
Dough divider
متزي املطعم عشاء مدير المتوين
اةل تس تخدم لتقس مي العجني
Drive-Thru
A drive-through, or more commonly drive-thru is a type of service provided by a business that allows customers to purchase products without leaving their cars.
الرشاء ابلس يارة
Eight-Six
If the kitchen runs out of a particular dish, the dish is “86.”
English Service
Also called family style service. Attendees are seated, and large serving platters and bowls of food are placed on the dining table by the servers. In Europe, the term refers to the appetizer.
مصطلح يس تخدم لالشارة لعدم تواجد نوع من الاطباق خدمه اجنلزييه
Entree
Ethnic restaurant
Ethnic restaurants specialize in ethnic or national cuisines. For example, Greek restaurants specialize in Greek cuisine
Family-Style Service
Another term for English service.
مقبالت املطامع العرقية
خدمة عىل الطراز العائيل 39
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Found primarily in the United States, does not offer full table service, but advertises higher quality food than fast food restaurants, with fewer frozen or processed ingredients. It is an intermediate concept between fast food and casual dining, and usually priced accordingly. A fast food restaurant, also known as a quick service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast food cuisine and has minimal table service
الرسيعة/ املطامع الغري رمسية
Fine dining restaurants
Fine dining restaurants are full service restaurants with specific dedicated meal courses. The decoration of such restaurants features higher-quality materials, with establishments having certain rules of dining which visitors are generally expected to follow, often including a dress code
املطامع الراقية
Fixed Menu
a menu in which multi-course meals with only a few choices are charged at a fixed total price
القامئة الثابتة
Free refills
Free refills occur when a drink, usually pop, tea or coffee, is allowed to be filled again, free of charge, after being consumed. Free refills are commonplace in America and Canada in traditional restaurants, while rarer in airports, cafés, or service stations. Around the world, the availability of free refills is typically scarce, but varies widely depending on the country and the ownership of the restaurant.
الاس تكامل
French Service-Banquet Style
Platters of food are composed in the kitchen. Each food item is then served from the guest's left by the server from platters.
المنط الفرنيس خلدمة الولمئ
Fast casual restaurant
Fast food restaurant
مطامع الوجبات الرسيعة
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Russian Service
Front of House
Glassware
Green Event
Gross Profit
E-A Dictionary for Tourism and Hospitality
This pattern of service involves the use of serving pieces, heating and garnishing of food tableside by a captain, and serving of food on a heated plate, which is then placed before the guest by a server. Refers to the area of a restaurant where guests are allowed. The dining room and bar are all in the front of the house. Glass tools which used in restaurants such as water goblet and wine glass An event this is planned and carried out utilizing only eco-friendly items and practices. Total revenue minus raw materials cost
منط اخلدمة الروس ية
منطقة التعامل مع الزابئن
الزجاجيات حدث صديق للبيئه مجمل الرحب
Gueridon service
Gueridon service is a form of food service provided by restaurants to their customers. This type of service encompasses preparing food (primarily salads, main dishes such as beef tartare, or desserts) in direct view of the guests, using a gueridon. A gueridon typically consists of a trolley that is equipped to transport, prepare, cook and serve food. There is a gas hob, chopping board, cutlery drawer, cold store (depending on the trolley type), and general working area.
خدمة املائدة املتحركة
Head Table
Table used to seat VIPs, wedding parties, speakers, and other dignitaries; it is often elevated.
طاوهل الروؤساء
Hollow Square Setup
Tables are arranged to create a square pattern. Used for meetings where all attendees need to face each other and interact in discussions. Uses a large amount of space and generally is not conducive to large groups. The person who meets the guests and shows them to their table. The host is also responsible for keeping
اعداد التصممي عىل شلك مربع
Host/Hostess
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track of reservations and waiting lines In Conjunction With (ICW)
Affiliate events, or business that piggybacks on existing convention business.
ابلقرتان مع
In the Weeds
A term that means it is really, really busy. For example, if the kitchen has several orders across the board and are having a hard time keeping up, they are “in the weeds.” Celebratory event intended to showcase people who meet or exceed sales or production goals.
مشغول
Incentive Event
حدث حافز
Inclusive Price
Price that includes all food and beverage charges, applicable taxes, and gratuities. Sometimes referred to as an out the door price.
السعر شامل
In-House Service
Service provided directly and entirely by the facility in which an event is held. A term that means it is really, really busy. For example, if the kitchen has several orders across the board and are having a hard time keeping up, they are “in the weeds.” The line is the area that divides the cooks from the wait staff. It is where the food is placed to await pickup.
خدمه داخليه
In the Weeds
Line
مشغول
املنطقة اليت تفصل الطهاة عن موظفي .اخلدمة
Lunch box
Light lunch in a box packed to take out.
وجبة جاهزة ابردة/ غذاء سفري
Main course
The main course is the featured or primary dish in a meal consisting of several courses. It usually follows the entrée ("entry") course.
الطبق الرئييس
maître d'hôtel
He is a manager of all employees work in front house of all restaurants' hotel
مدير املطامع ابلفندق
Person who develops, executes, and coordinates every detail of a meeting, convention, conference,
معد اجامتعات
(Head Waiter)
Meeting planner
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trade show, exhibition, or other similar function or event.
املفرش الساىس
Melton
Linen fixed on the table surface
Mise en Place
Refers to the set up of the sauté station. Essentially, it means everything in its place. Most cooks put certain ingredients in a certain spot each shift (salt and pepper to the right, olive oil to the left). Get it done right now! This term pops up when something has to be cooked last minute.
التحضريات الاولية
The caterer charges clients only for the amount of product a group consumes. Guests do not pay for their drinks. The client or sponsor takes care of paying for everything, Sometimes referred to as the host bar or hosted bar.
التسعري عىل الاس هتالك
Open-space setup
Seating for meal functions is not assigned. Also, different types of seating arrangements may be offered. For instance, guests may be able to select sofa seating, stand-up tables, high-top tables, banquettes, and so on in addition to traditional seating at dining tables.
اعداد مسافه مفتوحه
Oval table
A table of various proportions, used primarily as a dining table. The typical one used for catering measures 54 by 78 inches. Use of two tablecloths on a banquet table for decorative purposes. Usually two different colors are used, and the top cloths is smaller than the bottom one, allowing both to be seen. Part-time labor used to fill in the gaps when there are not enough Alist personnel available. Works with clients to design and implement private parties.
الطاوهل البيضاويه
On the Fly
On-consumption pricing
Open Bar
Overlay
Part time Personnel
Party Planner
!احصل عليه الن
ابر مفتوح
غطاء للزتين
نصف الوقت منسق حفالت
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Pastry chef
A pastry chef or pâtissier, is a station chef in a professional kitchen, skilled in the making of pastries, desserts, breads and other baked goods. They are employed in large hotels, bistros, restaurants, bakeries, and some cafés.
الش يف احللواين
Payroll cost
Includes the cost of wages and salaries. A method of pricing food and/or beverages according to the number of guests expected to attend a catered event. Another term for cover.
تلكفة املرتبات
Attendees are seated and served food that has been pre-portioned and plated in the kitchen. Also referred to as American service. Putting the food on the plate is referred to as plating. This includes adding any sauce or garnish before handing over to the expeditor or the server
)بوفيه معد مس بقا "من انحيه المكيه
POS System
A point of sale system is a computer system that helps businesses track sales. It also tracks employee sales (who sold the most during a shift) and which dishes are sold most often.
برانمج نقاط البيع
Pre-event meeting
Meeting between client and caterer to review the upcoming function and make last-minute adjustments. Another term for pre-event meeting.
اجامتع ما قبل احلدث
Per person
Place setting
Plated buffet
Plating
Pre-function meeting
Pre-function space
Pre-set service
Area adjacent to a function room that may be used to house registration table, display booths, and so forth. Some food or beverage items are already on the table when the guests arrive. The rest of the items are
للفرد الواحد اعداد ماكن
وضع الطعام عىل الطبق
اجامتع ما قبل الفاعلية مساحة ما قبل التشغيل خدمة جمهزه قبل وصول الضيوف
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served with another type of service, such as plated (American) service. Pub
Traditionally, pubs were primarily drinking establishments with food in a secondary position, whereas many modern pubs rely on food as well, to the point where gastropubs are often known for their high-quality finedining style pub food and concomitantly high prices. A typical pub has a large selection of beers and ales on tap with a music
احلانة
Range Pricing Method
Pricing procedure. The caterer sets different prices for the same functions, depending on the number of guests.
طريقة التسعري
Restaurant
A restaurant, or an eatery, is a business which prepares and serves food and drinks to customers in exchange for money. Meals are generally served and eaten on the premises, but many restaurants also offer take-out and food delivery services, and some offer only takeout and delivery. Restaurants vary greatly in appearance and offerings, including a wide variety of cuisines and service models ranging from inexpensive fast food restaurants and cafeterias to mid-priced family restaurants, to high-priced luxury establishments.
مطعم
Sections
Many restaurant dining rooms are divided into sections, and each section goes to a particular wait staff each shift.
اقسام املطعم
Silver Ware
Metal tools made from stainless tell or silver such as forks, and knifes
الفضيات
Take-away
Take-out or takeout; carry-out; takeaway, takeaways, parcel, refer to prepared meals or other food items,
الالك خارج املطعم
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Napkin
E-A Dictionary for Tourism and Hospitality
purchased at a restaurant, that the purchaser intends to eat elsewhere. A concept found in many ancient cultures, take-out food is now common worldwide, with a number of different cuisines and dishes on offer. Linen of the table
فوط املائدة
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وكيل
Agent
Representative of an entertainer who arranges for appearances, performances or shows
Attendees
the people present at a function
Auditorium
a purpose-built performance room
Business Centre
a venue or set of rooms used solely for business meetings and presentations
Catering
a food service for a function
Chevron
setting design where the room is set with tables and/or chairs in a V
ترتيب القاعه
Client
a person who pays for the products and services of another
معيل
Commission
to pay someone to do something
معوةل
احلارضين قاعة حمارضات مركز لجامتعات العمل/غرفه تقدمي الطعام و املرشوابت
- a percentage of money received from a sale Concert
a musical performance given in public, typically by several performers or of several compositions
حفةل
Concierge
Person at a venue or facility who can arrange for transportation, tours, tickets or restaurant reservations
خدمات الاس تقبال والرشاد
Confirmation
the act of confirming a reservation
Crew
a group or team of people who work together at an event or theatre setting
طامق
Emcee
entertainment or event host. Will often lead activities and introduce performance acts
مدير الترشيفات
Event
a planned public or social occasion
التأكيد
حدث
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Exhibition
a public display or demonstration
معرض
Exhibitor
a person who displays works of art or other items of interest at an exhibition
عارض
Forum
online or offline meeting place where ideas and views on a specific issue are discussed
منتدي
Gala Dinner
A festive occasion or a lavish social event usually with entertainment or a speaker
حفل عشاء عىل رشف احتفال
Group Booking
a reservation for a large number of people
Guarantee
The number of servings to be paid whether or not that number is actually used or consumed, usually required to be provided two days or more in advance of an event
Guests
people invited to an event of function
Hall
An exposition facility or the exhibit area within a facility
صاةل
Master of the Ceremonies
a person in charge of procedures at an event or function who will introduce the evening entertainment and entertain the audience
س يد الاحتفالت
Maximum Capacity
the most amount of people permitted
MICE
This is an internationally used term in the events industry, which stands for ‘Meetings, Incentives, Conventions, and Exhibitions
Minimum Capacity
the smallest number of people required
Networking
a social engagement of meeting people in order to form good business connections
Participates
people who take part in something
Proposal
a plan or suggestion of services put forward for consideration
اقرتاح
Registration Desk
A table where guests check-in prior to attending a meeting or event
مكتب تسجيل
جحز مجموعة ضامن
مدعويني
السعة القصوي مصطلح خاص ابلجامتعات والتفاقيات واملعارض السعة الادين تواصل مشاركيني
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مواصفات
Specifications
Meeting or event requirements
Teleconference
A conference being broadcast simultaneously to multiple sites via phone or other audio
دائرة تلفزيونية مغلقة
Usher
a person who shows someone to his or her seat. Often seen at theatre performances and weddings
قائد
Vendor agreement
a legal contract between event planner and vendor
اتفاقية البائع
Venue
Place or site where an event is to take place
ماكن
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Hotel Management
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ADR (average daily rate)
Advance rates
All-inclusive
Allotment
Allowance
American Plan ( AP)
Animation team
Aparthotel
E-A Dictionary for Tourism and Hospitality
A measure of the average rate paid for rooms sold, calculated by dividing room revenue by rooms sold. (ADR = room revenue / rooms sold) Low rates advertised by the hotel to encourage guests to book in advance. A word of warning: advance rates are often pre-paid and nonrefundable. Rates that include bed, meals, and drinks. Some all-inclusive rates also include perks like entertainment, water sports, Wi-Fi, and tips. Inclusions and exclusions vary wildly, so be sure to ask the hotel what they cover. The number of hotel rooms available for sale by an agent or supplier Reversal of charges which was posted before current system / PMS date. A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension. Hotel staff hired to entertain guests via games and sports, usually around the pool or beach. Animation teams are common in European beach hotels. A cute combination of the words apartment and hotel, these hotels offer apartment-style guest rooms, usually with kitchens and living areas. Often, the hotel's public spaces don't include restaurants or breakfasts as
متوسط الاشغال اليويم
أسعار منخفضة
السعر الشامل
ختصيص بدل املسموحات اخلطة المريكية للوجبات
فريق الرتفية
الشقق الفندقية
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Average Daily Rate (ADR) average published rate (APR)
Average Rate Per Guest
Bed-and-breakfast
Benchmarking
Best Available Rate (BAR) Book Booking
E-A Dictionary for Tourism and Hospitality
it's assumed guests are doing their own cooking. A metric system used in the hospitality industry to measure the average rate paid for rooms sold The average published rate is measured by averaging the range of published room rates for various room sizes (single, double, etc.) during different times of the year. When hotels in our census database do not report data to STR, an estimate of actual average daily rate is derived using published rates An occupancy ratio derived by dividing net rooms revenue by the number of guests Rates that include bed and breakfast. The breakfast can vary from made-toorder gourmet items to a simple spread of pastries and coffee, depending on the hotel. A method of comparing a hotel against competitors. Subjects of comparing could include product/service, room rate, or quality. A pricing system used by hotels to define a rate based on the demand and occupancy of a room To sell or reserve rooms ahead of time. Term used to refer to a completed sale by a destination, convention center, facility, hotel or supplier (i.e. convention, meeting, trade show or
معدل السعر اليويم متوسط السعر املعلن
متوسط السعر للك نزيل سعر الغرفه ابلفطار
القياس املقارن
(BAR)أفضل سعر متاح جحز احلجز
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group business booking). Budget
It is a plan utilizing resources of all kinds, including cash, tools and materials, and labor, to operate the hotel in its most effective manner.
املوازنة
Cancelation date
Indicates the date when the reservation was manually canceled. Occurs when the CEO also chairs the board of directors
اترخي اللغاء
CEO Duality
الرئيس التنفيذي
Commercial Hotel
A property, usually located in downtown, or business district, that caters primarily to business clients. Also called
فندق جتاري
Commissions
A percent of the total product cost paid to travel agents and other travel product distributors for selling the product to the consumer.
العموةل
Concierge
Dedicated staff members who can assist guests with dinner reservations, show tickets, and booking tours and transfers. Tipping the concierge is customary and sometimes the reception staff performs the duties of a concierge. A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists. When Reservation is guaranteed with Credit card, Deposit, Company / TA voucher etc.
الاس تعالمات
Confirmation Number
Confirmed Booking
رمق تأكيد احلجز
جحز مؤكد
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Connecting rooms
Continental breakfast
Continental Plan (CP)
Cost per Occupied
Credit limit/house limit
Cut-off date
Daily Operations Report
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Hotel rooms that are next door to each other and have an internal door that connects them from the inside; excellent for families but can cause noise issues. Traditionally, a simple morning meal of rolls, butter, and jams. The term "continental" originates from the continent of Europe and signified a simple meal when compared to the hot fry-up of a full English breakfast. Today, continental breakfast generally means cold items. One of the most common/preferred billing arrangements which includes room and continental breakfast. Those rooms-related costs incurred directly as a result of selling a guest room. Examples include labor costs, room supplies, and room amenities. Also referred to as room-related occupancy cost, occupied room cost, or cost per occupied room (CPOR). A limit assigned by the hotel to guest or company accounts. The date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be released back to the general availability. A report typically prepared by the night auditor, which summarizes the hotel’s
غرف متصةل
وجبة افطار كونتيننتال
)السعر طبق ًا للخطة (كونتيننتال
التلكفة املبارشة للغرف
حد الئامتن جتاوز التارخي املتفق عليه
تقرير العمليات اليومية
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financial activities during a 24-hour period and provides insight into revenues, receivables, operating statistics, and cash transactions related to the front office. Also known as the manager’s report Debt service
Direct booking
Discount rate
Distribution channel
Cash required during a given period for the repayment of interest and principal on a debt. Monthly mortgage payments are a good example of debt service. The practice of guests booking, whether online, via phone reservations or other channels, that deal directly with a hotel company or property and not a third-party like a GDS or OTA. the combined return % on an investment for both the equity and debt investors; essentially, the IRR on a hotel assuming there is no debt; sometimes referred to as Yield Rate; the Discount Rate/Yield Rate will always be at a level between the interest rate (the lender’s return rate) and the IRR (the investor’s return rate) The different methods with which guests can book stays at a hotel. This is broadly includes of things like global distribution systems and online travel agencies, along with first party channels like phone reservations and online booking at Brand.com.
خدمة ادلين
جحز مبارش
معدل اخلصم
قنوات التوزيع
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Double occupancy
dual-brand hotels
Due outs
Efficiency
En suite
Equity
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The price of a room when two people are sleeping there. Hotels with double occupancy rules will charge extra for additional people or require a second room to be rented. A property that combines two hotels that operate separately but share economies of scale deriving from the sharing of resources such as backof-house operations. Usually such properties combine two brands from one hotel chain, but there are examples of one building containing two flags from different hotel companies. There also exist examples of multibrand hotels with three or more brands represented, although this property type is less common. Guests expected to check out on a given day who have not yet done so. Generally a single room that includes a small kitchen or kitchenette and also has a dining area. At some hotels, the appliances may be smaller than full-size and ovens usually aren't provided. A fancy way of saying the hotel room has a private bathroom. the property value attributed to the owner; often this is the cash invested in the property; = Value - Debt
سعر الغرفة املزدوجة
فنادق ذات عالمة جتارية مزدوجة
العميل املغادر مبكرا الكفاءة/ الفاعلية
حامم داخيل القمية املالية للامكل
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Extended stay
F&B
Feasibility
FFO – funds from operation
franchisee
Front Desk
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Extended-stay hotels focus on attracting hotel guests for extended periods of time, typically more than five consecutive nights. These hotels quote weekly rates. Shortened term for "food and beverage." Used, for example as in the following: "Please let the F&B Director know about the changes the guest has requested." A feasibility study is an analysis of economic and other conditions that affect a potential investment or development used by REITs to define cash flow from overall operations; includes deductions for depreciation and amortization an individual or company buying or leasing a franchise. The area within the hotel used for guest registration and payment.
متديد الاقامة
الغذيه و املرشوابت
دراسة جدوى
الموال العائده من التشغيل
صاحب المتياز املاكتب الماميه
Front Desk Agent
A front office employee whose responsibilities centre on the registration process, but also typically include preregistration activities, room status coordination, and mail, message, and information requests
مكتب الاس تقبال
Front of The House
The functional areas of the hotel in which employees have extensive guest
القسام لمامية املبارشة مع العميل
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contact, such as food and beverage facilities and the front office. Front Office
A department of rooms division which is the most visible department in a hotel, with the greatest amount of guest contact. Traditional front office functions include reservations, registration, room and rate assignment, room status, maintenance and settlement of guest accounts, and creation of guest history records. Also, the physical location at which front-of-the house activities are coordinated.
املاكتب المامية
Front Office Cash Sheet
A form completed by front office cashiers which lists each receipt or disbursement of cash during a work shift. It is used to reconcile actual cash on hand with the transactions which occurred during the shift.
اس امتره التعامالت املالية ابملاكتب المامية
Full board
Rates that include bed, breakfast, lunch, and dinner, usually served buffet-style. Full-service hotels are generally mid-price, upscale or luxury hotels with a restaurant, lounge facilities and meeting space as well as minimum service levels often including bell service and room service. These hotels report food-and-beverage revenue.
سعر القامة الاكمةل
full-service hotel
فندق ذات اخلدمات املتاكمةل
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often referred to as FF&E, these are the hard-good items found in a hotel. The traditional title used to identify the individual at a hotel property who is responsible for final decision-making regarding property-specific operating policies and procedures. Also, the leader of the hotel's management team.
الاثث والتجهزيات واملعدات
نظام التوزيع العاملي
Gross Operating Profit Per Available Room (GOPPAR)
A distribution channel for reservations that provides worldwide distribution of hotel reservation information and allows selling of hotel reservations around the world, usually accomplished by connecting the hotel reservation system with an airline reservation system ( Eg - Amadeus, Saber, Galileo/Apollo or Worldspan ) The result of the hotel’s gross operating revenue minus gross operating expenses. A measure of performance across all sources of revenue.
Gross Operating Revenue (GOR)
A hotel’s total operating revenue.
العائد الجاميل للتشغيل
Group Rate
Hotel rate for group like; convention, trade show, meeting, tour or incentive group. Group rooms are sold simultaneously in blocks of a minimum of ten
سعر اجملموعات
furniture, fixtures and equipment General Manager
Global Distribution System (GDS)
Gross Operating Profit (GOP)
group rooms -
مدير عام
اجاميل الرحب التشغييل اجاميل الرحب التشغييل للغرف الشاغرة
غرف للمجموعات
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Guaranteed Reservation
E-A Dictionary for Tourism and Hospitality
rooms or more (e.g. group tours, domestic and international groups, association, convention and corporate groups). A reservation which assures the guest that a room will be held until checkout time of the day following the day of arrival. The guest guarantees payment for the room, even if it is not used, unless the reservation is properly cancelled. Types of guaranteed reservations include prepayment, credit card, advance deposit, travel agent, and corporate.
مؤكد من قبل العميل/ جحز مضمون
Guest Cycle
A division of the flow of business through a hotel which identifies the physical contacts and financial exchanges between guests and hotel employees.
دورة الضيف
Half Board
A rate that includes a bed, breakfast and a choice of lunch or dinner. Programs, offered in the U.S. both on a federal and state level, that offer tax relief for the preservation (and in some circumstances) improvement to properties deemed to hold historic value. – the timeframe that an investor owns a hotel; in underwriting, owners typically assume a 5-year or 10-year hold period.
نصف اقامه
historic tax credits
hold period
الاعامتدات الرضيبية للحفاظ عىل القمية التاريية
فرتة الانتظار
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Hospitality Industry
Another term for the travel industry.
صناعة الضيافة
Hotel chain
A hotel which is a member of a chain or group of hotels including a Chain Scale Taxes, set in the U.S. by state and local governments, that tax revenues from roomnights. Hotel classifications are driven primarily by building structure and secondarily by service level. Chain management has provided us with hotel type classifications for a significant number of locations. Hotel types are: The manager underneath the General Manager in ranking that is responsible for an individual hotel, unlike the General Manager who covers more than one. Internet Distribution System KPI is an acronym for: Key Performance Indicator
سلسةل فنادق
hotel occupancy tax (HOT) hotel types
House Manager
IDS KPI - Key Performance Indicator Late arrival
Late Charge
Limited-service hotel
Hotels that don't operate a 24-hour reception desk will need to make special arrangements for guests who arrive well after check-in time. A transaction requiring posting to a guest account that does not reach the front office for posting before the guest had checked out or done the final settlement. A hotel that only offers lodging and doesn't provide in-house restaurants or features.
رضيبة اشغال الفنادق أنواع الفنادق
مدير الزنل الفندقية
نظام توزيع النرتنتمؤرش الاداء الرئيىس الوصول املتأخر
القيد املتأخر لقمية اخلدمات عىل حساب العميل
فندق حمدود اخلدمات
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- Located at reception containing instructions/information/ happenings/handover of the day to know of. A Guest who stays more than certain number of days, Eg: More than 7 days etc. A (usually) free reward program for guests that stay at the hotel or hotel chain regularly. By signing up for the program and providing brief personal details, guests can get free perks like Wi-Fi or a room upgrade. Points are also accumulated for later check-out times or free breakfast package. The process of planning, organizing, staffing, directing, controlling, and evaluating human, financial, and physical resources for the purpose of achieving organizational goals.
دفرت جسل البياانت
Management Contract
An agreement between a hotel's owners and a hotel management company under which, for a fee, the management company operates the hotel. Also sometimes known as a management agreement.
عقد ادارة
Market Code
Guest types differentiated by sales source. Typical market codes include transient and group.
الرمز التسويقى
Market Segmentation
Efforts to focus on a highly defined (smaller) group of travelers
تقس مي السوق اىل/ معليه جتزئة قطاعات
Log Book
Long Stay
Loyalty program
Management
اقامة طويةل برانمج الولء
ادارة
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Market Share
The percentage of business within a market category.
احلصة السوقية
Market Value
The estimated worth of a hotel. Hotels may, of course, be purchased below, at, or above market value.
القمية السوقية
Market Volume
The total number of travelers within a market category.
جحم السوق
Master Key
A key which opens all guestroom doors which are not double-locked.
املفتاح الرئييس
Modified American Plan (MAP)
A billing arrangement under which the daily rate is including room and two meals, generally Breakfast and dinner. - The rate provided to wholesalers and tour operators that can be marked up to sell to the customer.
)سعر الغرفة (شامل وجبتني
Net Rate
net RevPAR (net revenue Net revenue per available room is guestroom revenue per available room) – divided by the total number of available rooms after deducting the costs of customer acquisition, including sales and marketing, commissions and the costs of loyalty. (See RevPAR) Nightly minimum When a hotel limits availability by specifying a number of nights that must be booked. This usually happens at boutique hotels and resorts during the high season. no show A guest who books a stay at a hotel that does not check in or cancel their reservation.
سعر الغرفة الصايف ( بدون الرضيبة أو ) رضيبة اخلدمة
صايف ايرادات الغرفة (صايف اليرادات للك غرفة متاحة
احلد الدىن للياىل احملجوزة
غرف حمجوزه ومل اييت الزنيل
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NOP - Net Operating Profit
NOP stands for Net Operating Profit, also known as NOI (Net Operating Income).
صاىف رحب التشغيل
occupancy
Occupancy is the percentage of available rooms that were sold during a specified period of time. Occupancy is calculated by dividing the number of rooms sold by rooms available. A room or hotel that faces the ocean directly from windows or outdoor spaces. Occupancy = Rooms Sold / Rooms Available
الشغال
Ocean-front
online travel agency (OTA)
Other Revenue
Overbooking
Overstay
Owner
pipeline data
An Internet-based hotel and travel reservations system. Hotels typically provide inventory to OTAs, which sell the rooms in exchange for a commission. All other revenue made excluding room revenue and food and beverage. accepting more reservations than there are available rooms. A guest who stays after his or her stated departure date. The owner of the hotel property (freehold or leasehold) and also possibly of the hotel business but see OpCo and PropCo. Pipeline data details existing hotel supply and projected growth globally. Construction data is gathered from the major chains and management companies, tracking all stages of development.
الغرف املطةل عيل احمليط واكةل سفر عرب النرتنت
ايرادات اخرى احلجز الزائد مد فرتة القامة ماكل
بياانت عن املعروض الفندىق احلاىل واملس تقبىل
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PMS portfolio lender
POS
Price Management
product improvement plan/property improvement plan (PIP) -
Profitability
E-A Dictionary for Tourism and Hospitality
Property Management System A company that originates mortgage loans and holds a portfolio of their loans instead of selling them off in the secondary market. A portfolio lender makes money off the fees for originating the mortgages and also seeks to make profits off the spread (difference) between interest-earning assets and the interest paid on deposits in their mortgage portfolio. Point of Sale Systems (Used in Restaurants / Outlets) The strategies and tactics employed by revenue managers to best match rates or prices charged with prospective customers’ willingness to pay. A requirement by hotel brands that owners undertake renovations and upgrades to meet current chain standards. PIPs are generally required when a hotel joins a brand system, when a branded hotel is sold or when a franchise or membership agreement comes up for renewal. Revenue-Expenses = Profit. The GM's assignment of specific revenues and expenses to a given department will, in great measure, dictate profit levels in that department.
نظام ادارة الاصول رشاكت الرهن العقارى
منافذ البيع ادارة التسعري
خطة حتسني املنتج/ خطة حتسني (PIP) -
الرحبية
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prototype
– In a hotel context, prototype refers to a new set or design standards issued by a hotel brand for its properties.
المنوذج الوىل للتصممي
public-private investment program
- A plan designed to value and remove troubled assets from the balance sheet of troubled financial institutions in the U.S. The PPIP’s goal is to create partnerships with private investors to buy toxic assets. The program is designed to increase liquidity in the market and serve as a price-discovery tool for valuing troubled assets. The published tariff for each room type/category in a hotel. A situation in which a travel supplier, such as a hotel, maintains the same price across all its various distribution channels
برانمج الاستامثر العام واخلاص
Registration is a legal procedure (enforced by the law), which seeks the details of the guest to be recorded at the reception at the time of check in. After registration formalities a guest can be allotted a room and be roomed. A printed form for a registration record, In most countries, the guest's signature on a registration card is required by law. Accommodations, which vary from beds in shared rooms to entire homes and buildings, that are owned
التسجيل
Rack Rate
rate parity
Registration
Registration Card
rental by owner (RBO)
السعر املعلن للغرفة معدل التعادل للسعر
اكرت التسجيل
تأجري من قبل املاكل
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by individuals and made available to travelers via marketplaces like Airbnb, VRBO and HomeAway.
Reservation Status
Reservation Systems
reserve for replacement
return on capital employed (ROCE)
return on investment (ROI)
An indicator of a room's long-term availability for assignment. (Automation Vendors) Computerized systems leased to travel agencies offering airline, hotel, car rental and selected tour availability and bookings. Systems are affiliated with major carriers, including American (Sabre), United (Apollo), Eastern (System One), TWA (PARS), and Delta (DATAS II) and feature flight schedules of the sponsoring and other carriers, plus additional travel products.
حاةل احلجز
Funds allocated for replacing and repairing systems at a property like HVAC or roofs. - A measure of how efficiently a company’s money is being used, which is made to compare profitability from company to company. The metric is determined by dividing earnings before interest and tax by capital million gain ÷ $10 million initial investment)employed. the percent gained (or lost) on an investment; = investment gain ÷ initial investment; for example, if you buy a hotel for $10 million and sell it for $12 million, the ROI is 20%
جحز لالستبدال
نظم احلجز
العائد عىل رأس املال املس تخدم (ROCE)
العائد عيل الاستامثر
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RevPAR (revenue per available room)
RevPAR (yield) index
ROI - Return of investment
E-A Dictionary for Tourism and Hospitality
($2 Revenue per available room (RevPAR) is the total guest room revenue divided by the total number of available rooms. RevPAR differs from ADR because RevPAR is affected by the amount of unoccupied available rooms, while ADR shows only the average rate of rooms actually sold. A RevPAR (yield) index measures a hotel’s fair market share of their segment’s (competitive set, market, submarket, etc.) revenue per available room. If a hotel is capturing its fair market share, the index will be 100; if capturing less than its fair market share, a hotel’s index will be less than 100; and if capturing more than its fair market share, a hotel’s index will be greater than 100. The ROI measures the return of an investment in relation to the cost.
ايرادات الغرفة (العائد للك غرفة )متاحة
(دليل الرحب (العائد
عائد الاستامثر
Room
Room - Double: No guarantee of two beds; Double Double: Two double beds (or two queens or kings); Twin: Two twin beds (or two doubles or queens)
الغرفة
Room Rate
The price a hotel charges for overnight accommodations. Total room revenue generated from the sale or rental of rooms
سعر الغرفة
room revenue
ايرادات الغرفة
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Room Service
Food and beverage services delivered to a guest's room
خدمة الغرف
Room Type
the days of a hotel only offering guests standard rooms for reservations
نوع الغرفه
rooms available (room supply)
The number of rooms in a hotel or set of hotels multiplied by the number of days in a specified time period.
)الغرف املتاحة (غرفة العرض
Rooms Division
rooms sold (room demand) Rooms Yield
RRM - room revenue multiplier Safety and Security Committee
Example: 100 available rooms in subject hotel x 31 days in the month = room supply of 3,100 for the month The division of a hotel which includes the front office, reservations, telephone switchboard, housekeeping, and uniformed service departments and functions. The rooms division plays an essential role in providing the services guests expect during a hotel stay The number of rooms sold in a specified time period (excludes complimentary rooms). An equation averaging revenue from all rooms, divided by number of rooms in a hotel, divided by 365 nights. the ratio of value to room revenue; = value ÷ room revenue An interdepartmental task force consisting of hotel managers, supervisors and
قسم الغرف
(الغرف املباعة (طلب غرفة العائد من الغرف
مضاعف ايرادات الغرف جلنه السالمة والمن
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hourly employees charged with the responsibility of monitoring and refining a hotel's safety and security efforts Salary
Pay calculated at a weekly, monthly, or annual rate rather than at an hourly rate.
املرتب
Sales and Marketing Committee
The group of individuals responsible for coordinating the hotel's sales and marketing effort.
جلنه املبيعات والتسويق
Sales Call
A meeting arranged for the purpose of selling the hotel's products and services
اجامتع ملناقشة املبيعات
Sales Mix Ratio
The sales mix ratio is the acceptable percentage of transient (individual) business in relation to group business.
نس بة مزجي املبيعات
sample
The number of hotels and rooms from which data is received. A guest who checks in to the hotel with very less or no luggage. A departmental income statement referenced on the hotel’s statement of income.
عينة
Scanty Baggage
Schedule
Seasonal
securitization
A hotel that shuts its doors (or closes restaurants and pools) during the low season. The process through which an issuer creates a financial instrument by combining other financial assets and then marketing different tiers of the
أمتعة قليهل جدول
مومسي طرح األوراق المالية/ التسنيد
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Shared bathroom
sharing economy
size
Skipper
Sleeper
E-A Dictionary for Tourism and Hospitality
repackaged instruments to investors. The process can encompass any type of financial asset and promotes liquidity in the marketplace. This means that the hotel room won't have an attached private bathroom. One or more bathrooms is shared between several rooms on a hotel floor. Also known as the peer-topeer economy, this is an Internet-based economic system in which consumers share their resources, typically with people they don’t know, and typically in exchange for money. In the hotel industry, sharing economy websites such as Airbnb, HomeAway, VRBO, FlipKey and others allow residents of homes, apartments and condos (called hosts) to rent their accommodations on a short-term basis to visitors. Based on physical guestroom count of the hotel. . A guest who leaves with no intention of paying for the room. A room status term indicating that the guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status. The room is vacant, but believed to be occupied.
حامم مشرتك
املشاركة القتصادية من خالل القامة احمللية
احلجم
الضيف الهارب رمز اىل موظف املاكتب المامية الغري نتبه
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soft brands
Stay
Stop Sell
Strategic Management
Suite
TA
E-A Dictionary for Tourism and Hospitality
Individualized hotels that give owners and operators the opportunity to affiliate with a major chain distribution while retaining their unique design, name and orientation. The third phase in the guest cycle is stay. This is the stage when the guest stays in the hotel and experiences the hospitality of the hotel. This is an important phase and it has a great impact on the satisfaction of the guest . The act of stopping the hotel from being booked on distribution channels, used when hotel is sold out during a certain time period. A process through which organizations analyze and learn from their internal and external environments, establish strategic direction, create strategies that are intended to move the organization in that direction, and implement those strategies, all in an effort to satisfy key stakeholders.
العالمات التجارية الصغرية
It seems every hotel has their own definition of a suite. Traditionally, it's a hotel room with more than one room, but at some hotels, a suite can also just be a single room that's much larger than the standard rooms. - Travel Agent who receives the commission for the bookings.
جناح
الاقامه
وقف بيع
الاداره الاسرتاتيجيه
وكيل السفر-
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Telephone Operator
The person who handles incoming and outgoing telephone calls, locates registered guests and management staff, deals with emergency communication.
موظف التليفوانت
Tentative Booking
When reservation is waiting bookers confirmation. Revenue from all hotel operations, including rooms sold, F&B, parking, laundry, phone, miscellaneous, etc. City or County tax added to the price of a hotel room. A variety of interrelated businesses that provide services to travelers; the tourism industry includes a broad range of businesses such as airlines, bars, cruise lines, car rental firms, casinos, entertainment firms, hotels, restaurants, travel agents, timeshares, tour operators, and recreational enterprises
جحز مبديئ
total revenue
Transient Occupancy Tax Travel and Tourism Industry
اجاميل اليرادات
رضائب تشغيل عابرة صناعه الس ياحة و السفر
TRevPAR - Total The sum total of net revenue per available room revenues from all operated departments plus rentals and other income per available room for the period divided by the total available rooms during the period.
اجاميل اليرادات للك غرفة متاحة
- A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally
زايده املبيعات
Upselling
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Vacant
E-A Dictionary for Tourism and Hospitality
requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs. Occupancy of less than a full house so rooms are available for sale.
الغرف الغري شاغرة
Vouchers
Forms or coupons provided to a traveler who purchases a tour that indicate that certain tour components have been prepaid. Vouchers are then exchanged for tour components like accommodations, meals, sightseeing, theater tickets, etc. during the actual trip.
الفاتورة
Waitlisted Booking
Reservation kept on hold due to hotel over Guests that haven't prebooked their room, but simply walk in the hotel and request a room on the spot. These last-minute guests can pay a premium or score an amazing deal if the hotel is anxious to fill beds. Blocking fewer rooms than the number requested by a group, based on previous group history. A period of calculation that begins at the start of a calendar or fiscal year and extends to the current date.
قامئة الانتظار
Walk-in
Wash down
year to date (YTD)
الزنيل العابر
جحب عدد غرف أقل حىت اتريه
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House keeping
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Accommodation check list
List to help the housekeeping staff to check all the items to be check inside the room
التحقق من القامة
Amenities
An amenity is service or item offer to a guest or place in a guest room at no extra cost
تسهيالت/ ممزيات
Apprentice
A worker who enters into an agreement with an employer to learn a Skilled trade through a special training programmer, combining practical training with related off the job technical instruction.
متدرب
Area inventory List
A list of all items within a particular area that need cleaning by or attention of housekeeping personal.
قامئة جرد اخملزن
Back of the house
The functional areas of the hotel in which employees have little or no guest contact, such as the engineering and maintenance department, laundry room and so on
املاكتب اخللفيه "ليس لها تعامل "مع امجلهور
Back to back
Describe a heavy rate check out and check-in in a same date so that as soon as the room made up.
معليات تسكني ومغادره متتالىه
Bath linen
It includes bath towel hand towel face towel
مناشف امحلام
blocked
A room that is being held for a certain guest on a certain day.
غرفة حمتجزة لزنيل
booked to capacity
Refers to a situation when the hotel has accepted the maximum number of reservations
احلد القىص لعدد احلجوزات
Buffing
To smooth the floor with a low speed floor polishing.
)تلميع الرضيات (بشلك خفيف
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BUP
Brush up very light servicing given to a room that has been given full service earlier in the day when it was occupied but which is now vacated
مسح خفيف ابلفرشاه
Burnishing
Polishing the floor with a high speed floor machine to achieve an extremely high gloss.
صقل (تلميع الرضيات برسعات )حاليه
C.I.P
Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business.
.تلقي اخلدمات املمزية
Candle-wick
A soft cotton thread which makes the candle burns
فتيل الشمعه
Capital budgets
These allocate the use of capital assets that have a life span considerably in excess of one year, these are assets that are not normally used up in day to day operations.
املوازنه الرأسامليه
Chamois Leather
Chamois leather is used mainly in cleaning and polishing
check – out time
Time designated by the hotel for guest to vacate the rooms at the end of stay.
Check-out
A room from which the guest has already departed / vacated / checked out.
مغادرة الزنيل
Cleaning supplies
Cleaning agents and small cleaning equipment used in the cleaning of guestrooms and public areas in the hotel.
مواد و معدات التنظيف
COMP
Refers to a room that is complimentary
connecting doors
Two adjoining rooms accessible to one another by a connecting door between them
Contingency plan
Planning done for uncertain events.
Contract
A contract is an agreement between two parties negotiating a business
جدل الشمواه الوقت احملدد ملغادرة الزنيل
)الغرفة جمامةل (بدون دفع نقود مصطلح يشري اىل اتصال غرفتني خطة الطوارئ عقد 77
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رسير اطفال
cot/ crib
A baby bed.
Crease
A line made on linen by folding or pressing.
جتعد
Critical Incidents
A measure of workers performance in term of certain events
مواقف "وقائع" حرجه
Cross –training
Cross training involves training employees to work in departments other than their specialty in period of staff shortage.
التدريب املتقاطع "تريب املوظفني عىل همام غري خمتصني "هبا
D.L. (Double-locked)
The door of the room is bolted from the inside. Before knocking on any room door, Room Attendant if the door is double-locked.
الغرفة مغلقة غلق مزدوج من ادلاخل
D.N.D. (Do Not Disturb)
Abbreviation indicating that the guest does not want his room to be entered nor want to be disturbed
ممنوع الازعاج
Damp –dusting
The method of cleaning where the items to be cleaned or wiped with a damp cloth
التنظيف ابس تخدام مقاش رطب
Debriefing
A debriefing session or meeting is held at the end of a shift by managerial staff to discuss problem
اس تخالص املعلومات
Deep cleaning
Intensive or specialized cleaning undertaken in guest rooms or public areas, often conducted according to a special schedule or on a special project basis.
تنظيف معيق
Departure Room
A room from which the guest has departed, settled the account, returning the room keys and left the hotel it also called a check out room or vacated room.
غرفه مت تسجيل مغادرهتا توا
DNCO (Did Not Check Out)
The guest made arrangements to settle his or her account (and thus is not a skipper), but has left without informing the front
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)ادلفع
office. DND Card
A do not disturb card is hung outside the room to inform hotel staff or visitor that the occupant does not wish to be disturb.
"بطاقه "برجاء عدم الزعاج
double bed
A type of bed that bigger than a single but smaller than a queen bed.
نوع من الرسير أكرب من رسير الفردي ولكنه أصغر من رسير .الكوين
Double Locked
An occupied room in which the deadbolt has been turn to prohibit entry from the corridor. Only a grand master key or an emergency key can open it.
مغلق بشلك مزدوج
Due out
A room which the guest is due to checkout that day.
عىل وشك املغدره
Exhaust Vent
Opening for ventilation ,sometimes fixed with an exhaust fan to facilitate influx of fresh air
العمل عىل الهتويه
extra bed
A type of bed that can be easily transport to the guest room as guest .Intended for only one person
رسير اضايف
Faucet
Tap
Fixtures
Hardware items present in guest rooms that cannot be moved
تركيبات
Floor pantry
A service room provided on each floor GRAS to store cleaning agents, equipment’s, guest supplier , guest room linen and room attendants carts.
خمزن الطابق
Floor Par
The quantity of each type of linen that is required to outfit all rooms serviced on that floor
مك املفروشات املطلوبه لعدد الغرف ابلطابق
Frequency Schedule
A schedule that indicate how often each item on an area to be cleaned or maintained.
جدول يوحض عدد مرات الرتدد للقيام ابلعامل
احلنفيه/ الصنبور
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to
staff
أرابح هامش يه/ أجراضاىف
Fringe Benefits
These benefits are given supplementing their salaries.
FTE
Full-time employees
general cleaning
Indicates through cleaning of guest room and bath, done on a periodic basis.
GRA
Guest room attendant
Grand Master / Emergency Key
A Key which opens all guest rooms and doors even when they are double locked
Graveyard Shift
Night shift
Guest Loan Items
For guest suppliers not normally found in a guest room, but available upon request
guest request
A service or item requested by guest
Guest room key
A Key which opens on one guest room when it is not double locked.
مفتاح غرفة نزيل
Hand Caddy
A portable container for storing and transporting cleaning supplies and equipment
حاوية التنظيف
HK
Abbreviation Department
Housekeeping
اختصار لقسم الارشاف ادلاخيل
Hopper
Strong metal container for disposing of garbage
حاوية معدنية قوية للتخلص من القاممة
House Telephone
Kept in the lobby for visitors to call up guests in hotel rooms.
تليفون داخىل للفندق
Housekeeping Control Disk
The nerve center of the entire housekeeping department for the dissemination of information
مكتب مراقبه خدمه الغرف
Housekeeping Status report
A report prepared by the housekeeping department to indicate the current status of each room, based on a physical check.
تقرير الارشاف ادلاخيل
موظف طول الوقت (دوام )اكمل .تنظيف عام القامئ عىل خدمه/ املس ئول الغرفه "مفتاح رئيىس "معوىم للطوارىء مناوبه نتصف الليل
for
الحتياجات الضافية للزنيل طلب خدمة
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house-use
Guest room allocated and used by Management or company personnel
الغرفة مسكونة بعضو من اعضاء الادارة
Inventory
Stocks of merchandise, operating supplies and others items held for future use in hotel.
اخملزون
Job Analysis
Process of determine what knowledge each employee needs what tasks each position needs to perform and the standards which the employees must perform the tasks
حتليل الداء الوظيفى
Job Assignment
Job assignment is list of tasks to be performed by an individual guestroom attendant in a specific day as an individual assignment
املهام الوظيفيه
Job Description
A job description is detailed document identifying all the likely duties of a job position
واجبات الوظيفه/ مس ئوليات
Job Specification
Stipulates the minimum qualities and required by an individual to perform particular job.
مواصفات العمل
Jonny mop
Toilet brush used for cleaning of w.c.
فرشة تس تخدم لنظافة امحلام
key control
A security system requiring each staff to account for all keys during working hours.
.نظام أمان للتحمك يف املفاتيح
king bed
A guest room bed at a room that can accommodates two (2) persons and larger than queen bed
رسير كبري يتسع لفردين
King –size bed
The largest size of 78 inches or 80 inches.
رسير جحم كبري
Linen chute
A passage in the form of a tunnel for sending soiled linen from the floor pantries of all floors to a central place near the laundry, from where it can be collected by the laundry staff.
نفق املفروشات
linen room
Central area of the Housekeeping Department from which all uniform
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supplies and linen is issued
خاىل من الوبر
Lint- free
Refers to fabric that does not shed lint
Lobby
Area provided near the reception as a common meeting point for all
لوىب (منطقه خمصصه للتجمع )ابلقرب من مكتب الس تقبال
Lockout
The room has been locked so that the guest cannot re-enter until a hotel official clears him or her.
تعليق/ اغالق تعجزيى للغرفه معليه دخول الغرفه
logbook
An important register in the housekeeping department that instructions and messages for staff on the next shift are written by employees working on the previous shift
جسل " يعطى فيه املوظفني التعلاميت او املهام ملوظفى "الورديه التاليه
Lounge
A place in a hotel where a guest can sit back or relax. It is in public area furnished for relaxation.
.ماكن الاسرتخاء
Luggage rack
A furniture item provided in guestrooms for placing the guest’s luggage on
رف المتعه
Make up
Servicing of the room while a guest is registered in the room
ترتيب الغرفه
manifest
List of guest names in details
Master Key
A Key which opens all guest room doors which are not double locked.
مفتاح معويم ( يفتح مجيع الغرف )
Mitering
A method for contouring a sheet or blanket to fit the corner of a mattress in a smooth and neat manner.
تتوجي
Non - Recycled inventories
Those items in stock that are consumed or used up during the course of routine housekeeping operations. Non-recycled inventories including cleaning supplies, small equipment items, guest supplies etc.
خمزون املواد و املعدات الغري معاد تدويرها
قامئة اسامء الزنلء
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no-show guest
A guest who does not arrive when accommodation is reserved.
الزنيل قام حبجز ولكن مل يصل ايل الفندق
OCC (Occupied)
A guest room in which a guest or the guest’s belongings are present.
الغرفة مشغوةل
Occupancy Report
The Occupancy Report provides a historical report of occupancy by Room during a specific date range. This report is typically used to analyze past Occupancy %, ADR, REVPAR by Room.
تقرير عن حاهل الشغال
Occupied
A guest is currently registered to the room
الغرفة مشغوةل
occupied tonight
Indicates the number of guest room occupied in the hotel.
عدد الغرف املسكونة ابلفندق
On-change
The guest has departed, but the room has not yet been cleaned and readied for resale.
.الغرفة مل يمت تنظيفها بعد
one-for- one exchange
A system whereby a dirty uniform is exchanged for a clean set one-on one basis
غرفة التبديل
Out-of-order
The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning. (Out Of Order Vs Out Of Service )
حتت/ الغرفة خارج اخلدمه أعامل الصيانة
Par Number
A multiple of the standard quantity of a particular inventory item that represents the quantity of the item that must be on hand to support daily routine housekeeping operations
أدىن مس توى للمخزون
Preventive maintenance
A systematic approach to maintenance in which situations are identified and corrected on a regular basis. This will help to control costs and keep larger problems from occurring
الصيانة الوقائية
queen bed
A guest room bed at master room suites that can accommodate one (1) persons
رسير لفرد واحد ولكنه اكرب من 83
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and larger than single bed
الرسير الفردي مدير قسم الغرف
R.D.M
.- Room division manager. A person who heads the department responsible for location of guest room including front office and housekeeping
R.S. (Refused Service)
Indicates that the guest refuse service
Recycled inventories
Those items in stock that have relatively limited useful lives but are sued over and over in housekeeping operations. Eg: Linen, uniforms, major machines etc and guest rentable objects.
خمزون املواد و املعدات املعاد تدويرها
room change
When a guest moves from one room to another room
تغيري الغرفة
Room inspection
A detailed process in which guest rooms are systematically checked for cleanliness and maintenance needs.
حفص غرفة الزنيل
Room Status Discrepancy
A situation in which the housekeeping department's description of a room status differs from the room status information at the front desk.
تناقض حاةل الغرفة
Room status report
The Room Status report from RDP includes a list of all rooms on property and the current occupancy of each room. This report is useful for not only the front desk or management, but the maintenance or housekeeping staff
تقريرعن حاهل الغرفه
Routine maintenance
Activities related to the general upkeep of the property that occurs on a regular basis, This also requires minimal training or skills to perform.
صيانة روتينية
Sani-bin
Metal bin with a lit kept in wash room for throwing of disposed toilet rolls.
صندوق للتخلص من بوايق املرحاض
Scheduled Maintenance
Level of maintenance that requires planning, allocation of significant amount of time, and high degree of coordination between different departments, and is
الصيانه ادلوريه
الزنيل رفض تنظيف الغرفة
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typically initiated through a work order single room
A guest room bed intended for only one person. Indicates a single (1) bed
غرفة مفرده
Skipper
The guest has left the hotel without making arrangements to settle his or her account
الزنيل غادر دون ان يسوي ترتيبات املغادرة
Sleeper
The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status
الزنيل مقمي
Sleep-out
A guest is registered to the room, but the bed has not been used.
الزنيل مقمي ابخلارج
spotting
Word used to describe the removal of stains from a limited surface.
.ازاةل البقع
Stay over
The guest is not expected to check out today and will remain at least one more night
الزنيل س يقوم مبد فرتة الاقامة
Team cleaning
Group of housekeeping staffs working together in order to achieve same goals
فريق الارشاف ادلاخيل
Turn down Service
A Special service provided by the housekeeping department in which a room attendant enters the guest room in the early evening to restock supplies, tidy the room and turn down the covers of the bed.
.خدمة ممزية
twin bed
A guest room bed at master room suites that can accommodate a maximum of two persons. Indicates two (2) single beds.
) أرسه يتسعا لشخصني2 ( عدد
updating
To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals
حتديث حاةل الغرف بصوره دقيقة اىل قسم الارشاف ادلاخيل ومكتب الاس تقبال
V.I.P
Abbreviation for Very Important Person who has been designed by Management for receiving special service
اختصار للزنيل الهام
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VAC (Vacant)
A guest room that is ready to be sold to a new guest
الغرفة خالية
Vacant and ready
The room has been cleaned and inspected and is ready for an arriving guest.
الغرفة جاهزة
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Kitchen
Aluminum foil
Often referred to with the misnomer tin foil, is aluminium prepared in thin
ورق حرارى (يس تخدم لتغطية 87
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metal
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leaves with a thickness.
)الطعام الساخن لالحتفاظ ابحلرارة
Apple corer
Is a device for removing the core and pips from an apple
نزاعة قلب التفاح
Aspic
A jelly made from clarified meat, poultry, fish or vegetable stock.
الهالم املس تخرج من اللحوم والاسامك وادلواجن او اخلرضوات
Au gratin
Recipes that are browned in the oven, or under a grill. Often refers to dishes that use a sauce and are topped with breadcrumbs and/or cheese.
حتمري الوجه
Au jus
Roasted beef, lamb, or poultry served with natural pan juices that accumulate during their cooking.
عصارة اللحم
Bedrock mortar
Is an anthropogenic circular depression in a rock outcrop or naturally occurring slab, used by people in the past for grinding of grain, acorns or other food products.
مطحنة خصرية
Butcher block
Is a style of assembled wood (often hard maple, teak, or walnut) used as heavy duty chopping blocks, table tops, and cutting boards.
الاورمة لتقطيع اللحوم
Bain-marie
A hot water bath – Used to keep food warm on top of the stove. It’s purpose is to keep sauces and such from separating.
حامم املاء الساخن حلفظ الطعام ساخنا
Bake
To cook by dry heat, usually in the oven
Baking stone
Is a portable cooking surface used in baking . It may be made of ceramic, stone or, more recently, salt.
بالطة اخلزب
barbeque
Usually used generally to refer to grilling done outdoors or over an open charcoal or wood fire. More specifically, barbecue refers to long, slow direct- heat cooking, including liberal basting with a barbecue sauce.
الشواء
يزب
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Baste
To moisten foods during cooking with pan drippings or special sauce to add flavor and prevent drying.
الرتطيب
Batter
A mixture containing flour and liquid, thin enough to pour.
خليط مامتسك القوام
beat
To mix rapidly in order to make a mixture smooth and light by incorporating as much air as possible.
يلط بشلك رسيع
Beurre manie
Equal amounts of softened butter and flour mixed together and then added in small amounts as a thickening agent to hot sauces or soups.
مغلظ قوام/ الرو
Bind
To add eggs, cream or liquid to a recipe to make the other ingredients hold together
الربط
Blanch
To plunge food (usually vegetables) into boiling water briefly. The food is then removed and placed into cold water to stop the cooking process. This is often to help loosen their skins or to par-cook prior to freezing.
التبييض
blend
To incorporate two or more ingredients thoroughly.
ميزج/ يلط
Blind bake
To bake a pastry before it is filled to create a crisper crust and to prevent puffing during baking. The pastry is poked with a fork along the sides and bottom and then lined with foil and filled with pie weights, dry beans or uncooked rice.
خترمي العجني
Boil
To heat a liquid until bubbles, break continually on the surface.
السلق
Bone
To remove the bones from meat, poultry, or fish, using a thin boning knife.
التشفية واذاةل العظام
Bottle opener
Is a device that enables the removal of metal bottle caps from bottles.
فتاحة اوين زجاجية
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Bouquet garni
Braise
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Herbs, usually parley, thyme and bay leaf tied together (or contained in a small muslin bag) added to soups and stews and removed before serving. To cook slowly in a very small amount of liquid in a dish with a tightly sealed lid.
الباقة العطرية لكساب النكهةة للطعام التدميس )التتبني (البانية
Bread
To coat with bread crumbs.
Broil
To cook on a grill under strong, direct heat.
الشواء
Brown
To cook food quickly in a preheated oven, broiler, or hot skillet to “brown” the outside and seal in the juices.
حتمري الوجه
Butcher paper
Is a Kraft paper. Originally sold to butchers for the purpose of wrapping meat and fish.
ورق اللحمة
Butter curler
Is a kitchen tool designed to produce decorative butter shapes for use in food decoration. It can also be used to make chocolate and wax shavings.
أداة مطبخ مصممة لنتاج أشاكل الزبدة الزخرفية
Butterfly
To horizontally split open a food such as shrimp, chicken breast, pork chops, or boneless leg of lamb, cutting almost but not quite all the way through, like an open book.
تشكيل الطعام عىل شلك فراشة أو كتاب مفتوح
Candy
To cook and coat ingredients in sugar or simple syrup.
التحلية ابس تخدام احمللول السكري
Capers
Small green flower buds of a Mediterranean plant which are preserved in salt or vinegar and used to give a sharp burst of flavor in dishes.
نبات الكربى
Cube
To cut food into cube-shaped pieces, usually ranging in size from 14-inch to 1 inch.
(مكعب) نوع من اانوع التقطيع
Candy thermometer
Is a cooking thermometer used to measure the temperature and therefore the stage of a cooking sugar solution
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caramelize
To heat sugar in order to turn it brown and give it a special taste
حيرق السكر/ يكرمل
Cheesecloth
Is a loose-woven gauze-like carded cotton cloth used primarily in cheese making and cooking.
)مقاش تغطية اجلبنة (القامش اجلبين
Cherry pitter
Is a device for removing the pit from a cherry, leaving the cherry relatively intact.
حفار الكرز
Chinois
Is a conical sieve with an extremely fine mesh. It is used to strain custards, purees, soups, and sauces, producing a very smooth texture.
الش نوا ويطلق عليه بعض الاحيان )ش نوار (مصفاه خمروطية الشلك
chop
To cut solids into pieces with a sharp knife or other chopping device
يقطع
Chopsticks
Are shaped pairs of equal-length sticks that have been used as kitchen and eating utensils in virtually all of East Asia for over two millennia.
)عيدان خشبية (شوب ستيك
Church keys
Are any of various kinds of bottle openers
فتاحة
Chushkopek
is a uniquely Bulgarian kitchen appliance for roasting peppers, aubergines or potatoes, generally used in salads.
محمصة توابل
Citrus reamer
Is a small kitchen utensil used to extract the juice from a lemon or other small citrus fruit.
عصارة امحلضيات
clarify
To separate and remove solids from a liquid, thus making it clear
يصفي
Cocktail stick
Is a short cylindrical stick, made of wood, that has a somewhat sharp point on both ends.
عصا الكوكتيل
Coddle
To poach in slowly simmering water.
السلق البطئي
Coffee filter
A coffee-brewing utensil, usually made of disposable paper. This enables it to trap the coffee grounds and allow the
فلرت القهوة
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liquid coffee to flow through. Colander
is a bowl-shaped kitchen utensil with holes in it used for draining food.
مصفاه
Combine
To mix two or more ingredients together.
مزج/ خلط/ دمج
Cookie cutter
is a tool to cut out cookie/biscuit dough in a particular shape.
قطاعة البسكويت
Cookie press
is a device for making pressed cookies such as spritzgebäck. It consists of a cylinder with a plunger on one end.
ضاغط البسكويت
Core
To remove the center or core of various fruits and vegetables, such as apples, pears, pineapple, lettuce or cabbage.
ازاةل النواة من الامثر
Coulis
A strained sauce made from purée fruit or vegetables.
كوليس(صلصة بيورية مثار الفواكه )أواخلرضوات
Court bouillon
A broth made of water, wine, herbs and spices used for poaching fish or as a base for fish soups.
كورت (نوع من انواع حساء )السمك
Crab cracker
Is a specialized food utensil, similar in construction (and sometimes appearance) to certain types of nutcrackers, used to crack the hard shells of crabs and lobsters by pulling the two handles together to access the flesh inside, while preparing or eating them.
كسارة الصدفيات
cream
To soften a fat, especially butter, by beating it at room temperature. Butter and sugar are often creamed together, making a smooth, soft paste
القوام الكرميى
Creme fraiche
A dairy product that is similar in taste to sour cream but a bit more tart.Used as a dessert topping or in soups.
كرمي طازج
Crimp
To decorate the edge of a pie crust by pinching dough together with fingers.
شلك جمعد
Curdle
The separation that occurs in egg or cream-based mixtures when they are
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heated to quickly. cure
To preserve meats by drying and salting and/or smoking
ميلح/ يقدد
Cut in
To combine butter or shortening with dry ingredients until the mixture resembles coarse meal by using a pastry blended, to dinner knives,fingers, or a food processor.
تقصري العجني
Cutlery
Includes any hand implement used in preparing, serving, and especially eating food in Western culture.
ادوات املائدة
Cutting board
Is a durable board on which to place material for cutting.
لوحة التقطيع
Dash
A small quantity.
Deglaze
To add wine, stock or other liquid to the sediment and cooking juices left in a pan after roasting or sautéing –which is then heated to make a jus.
الاطفاء ابس تخدام النبيذ
Dropping consistency
The consistency of cake batter when the mixture drops off the spoon with some reluctance.
تناسق الانسجام
degrease
To remove fat from the surface of stews, soups, or stock. Usually cooled in the refrigerator so that fat hardens and is easily removed
ازاةل ادلهون
Devein
To remove the dark intestinal vein from a shrimp by using a sharp knife to slightly cut through the back and then the tip of the knife to remove the vein itself.
تنضيف امجلربي من الاحشاء
Dice
To cut food in small cubes of uniform size and shape.
مكعبات
Diffuser (heat)
Is a cooking utensil that is placed on top of a ring on a cooktop in order to separate the pan/pot from the direct source of heat.
ش ياطة
dissolve
To cause a dry substance to pass into
يذيب/ يذوب
مكية صغرية
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solution in a liquid Dot
To scatter small pieces of butter over the top layer of a prepared dish.
تقطيع الزبدة بأجحام صغرية عىل طبق جاهز
Dough scraper
Is a kitchen implement made of metal, plastics (such as polyethylene, nylon, or polypropylene), wood, rubber or silicone rubber.
مكشطة العجني
Drain
To remove liquid or fat from food through a strainer or by absorbing on paper towels.
التنش يف من ادلهون
dredge
To sprinkle or coat with flour or other fine substance
(يعفر) يرش ادلقيق او السكر عىل الطعام
Drippings
The juices, fat and brown bits that are left in a pan after meat or poultry has been roasted or sautéed
الاجزاء احملروقة ابملقالة
drizzle
To sprinkle drops of liquid lightly over food in a casual manner
رذاذ
dust
To sprinkle food with dry ingredients. Use a strainer or a jar with a perforated cover, or try the good, old-fashioned way of shaking things together in a paper bag
يغلف الطعام ابملقادير/ يغطى )اجلافه (اكدلقيق مثال
Egg slicer
Is a food preparation utensil used to slice peeled, hard-boiled eggs quickly and evenly. An egg slicer consists of a slotted dish for holding the egg and a hinged plate of wires or blades that can be closed to slice.
اداة تقطيع البيض اىل رشاحئ
Emulsify
To bind liquids that usually do not blend together smoothly, such as oil and water or vinegar.
الاس تخالب
Ferment
To bring about a natural chemical change in food or beverages. Such items as beer, wine, vinegar, cheese and yeast bread all get their distinctive flavors from fermentation.
ختمر
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fillet (v.)
As a verb, to remove the bones from meat or fish. A fillet (or filet) is the piece of flesh after it has been boned
يىل "السمك مثال " من العظم
Filo pastry
Paper thin sheets of pastry commonly used in greek, eastern european and middle eastern cuisines. Filo is brushed with oil or butter and layered. Found in the refrigerated section of the supermarket.
معجنات رقيقة
Fish slice (kitchen )utensil
A fish slice is a kitchen tool with a wide flat blade with long holes in it, used for lifting and turning food while cooking.
رشحية السمك (أواين املطبخ لرفع )الطعام وتقلبية
flake
To break lightly into small pieces
Flambé'
To flame foods by dousing in some form of potable alcohol and setting alight.
الشعال/ فالميب
Flesh-hook
Is a term for a variety of archaeological artifacts which have metal hooks and a long handle, or socket for a lost wooden handle.
خطافات معدنية
fold
To incorporate a delicate substance, such as whipped cream or beaten egg whites, into another substance without releasing air bubbles. Cut down through mixture with spoon, whisk, or fork; go across bottom of bowl, up and over, close to surface. The process is repeated, while slowing rotating the bowl, until the ingredients are thoroughly blended.
يطوي
Food mill
Is a food preparation utensil for mashing and sieving soft foods.
هراسة الطعام/ طاحونة الطعام
Fork
An implement with two or more prongs used for lifting food to the mouth or holding it when cutting.
الشوكة
Freezing
Make sure that anything you put into the freezer is tightly sealed as it’s easy for air to get in and cause freezer burn on your food.
جتميد
يفصل اىل رقائق/ يقرش
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Fricassee
To cook by braising; usually applied to fowl or rabbit.
قلىطى ادلواجن أو الرانب ىف عصارة التسوية
Frosting spatula
Is a kitchen utensil designed especially for the use of spreading a substance onto a flat surface, such as frosting on a cake.
) الاس باتيول (أداه لفرد املكوانت
Fry
To cook in hot fat. To cook in a fat is called pan-frying or sauteing; to cook in a one-to-two inch layer of hot fat is called shallow-fat frying; to cook in a deep layer of hot fat is called deep-fat frying.
يقىل
Funnel
Is a tube or pipe that is wide at the top and narrow at the bottom, used for guiding liquid or powder into a small opening.
مقع
Garlic peeler
Is a kitchen utensil used to take off the skin off the garlic cloves.
مقرشة الثوم
Garlic press
Is a kitchen utensil to crush garlic cloves efficiently by forcing them through a grid of small holes, usually with some type of piston. Many garlic presses also have a device with a matching grid of blunt pins to clean out the holes.
حساقة الثوم
garnish
To decorate a dish both to enhance its appearance and to provide a flavorful foil. Parsley, lemon slices, raw vegetables, chopped chives, and other herbs are all forms of garnishes.
يزين الطبق
Glaze
To cook with a thin sugar syrup cooked to crack stage; mixture may be thickened slightly. Also, to cover with a thin, glossy icing.
تغطية الطعام بطبقة رقيقة من السكر
Grater
Is a kitchen utensil used to grate foods into fine pieces.
املبرشة
Gratin
From the french word for "crust." term used to describe any oven-baked dish-usually cooked in a shallow oval gratin dish--on which a golden brown crust of
)حتمري الوجه (ذهىب
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bread crumbs, cheese or creamy sauce is form. Grease
To lightly coat a pan with some fat to prevent foods from sticking and to help with the browning.
اكساب الطعام لون ذهىب
Greaseproof paper
Is paper that is impermeable to oil or grease and is normally used in cooking or food packaging.
ورق غري انفذ للزيت أو ادلهون
grill
To cook on a grill over intense heat
grind
To process solids by hand or mechanically to reduce them to tiny particles
حيرش/ يسحق/ يطحن
Herb chopper
Is a cooking tool specifically designed for chopping fresh herbs.
مفرمة العشاب
Honey dipper
Is a kitchen utensil used to collect viscous liquid (generally honey) from a container, which it then exudes to another location. It is often made of turned wood.
أداة للتنقيط ابلعسل
Husk
To remove the outside leaves from an ear of corn.
يقرش الوراق اخلارجية من اذلرة
Juicer
Is a tool used to extract juice from fruits, herbs, leafy greens and other types of vegetables in a process called juicing.
عصارة
JULIENNE
To cut vegetables, fruits, or cheeses into thin strips
تقطيع ايل رشاحئ رفيعة
Kitchen utensil
Is a small hand held tool used for food preparation. Common kitchen tasks include cutting food items to size, heating food on an open fire or on a stove, baking, grinding, mixing, blending, and measuring; different utensils are made for each task.
اداوات املطبخ اليدوية
knead
To work and press dough with the palms of the hands or mechanically, to develop
لت العجني/ يعجن
يشوى
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the gluten in the flour Lemon squeezer
is a small kitchen utensil designed to extract juice from lemons or other citrus fruits such as oranges, grapefruit, or lime
عصارة اليميون
Leaven
To cause a mixture to rise while it is baking by adding baking powder, baking soda, or yeast.
مملية الرفع للعجائن
Line
To cover the surface of a baking sheet or roasting pan with foil, waxed, or parchment paper to prevent sticking
التغطية اثناء الشوى
Loose-bottom tin
Cake or flan tin with a removable base which allows the cake to be lifted out cleanly and served directly off the base.
التبطني ملنع الالتساق
lukewarm
Neither cool nor warm; approximately body temperature
فاتر
Macerate
To cover fruits or vegetables with a liquid, often a liqueur or lemon juices and sugar,and let them rest until the flavor has been absorbed and the fruits or vegetables softened
لتغطية الفواكه أو اخلرضاوات مع سائل حىت متتص النكهة
Mallet
is a kind of hammer, often made of rubber or sometimes wood, that is smaller than a maul or beetle, and usually has a relatively large head. is a cooking utensil used for slicing and for cutting juliennes; with suitable attachments, it can make crinkle-cuts
اليت غالب ًا ما تكون مصنوعة, املطرقة من املطاط أو اخلشب
Marinate
To leave meat, poultry, fish, or sometimes fruit to soak in a ‘marinade’. Most often a combination of liquid ingredients and other flavourings. Used to tenderise and add flavour.
التتبيل
Masala dabba
is a popular spice storage container widely used in Indian kitchens
وعاء التوابل الهندية وخصوصا املسال
Measuring cup
Is a kitchen utensil used primarily to measure the volume of liquid or bulk solid cooking ingredients such as flour
كوب القياس
Mandoline
أداة لتقطيع اخلرضوات اىل رشاحئ
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and sugar Measuring spoon
Is a spoon used to measure an amount of an ingredient, either liquid or dry, when cooking. Measuring spoons may be made of plastic, metal, and other materials
معلقة القياس
Meat tenderizer
Is a hand-powered tool used to tenderize slabs of meat in preparation for cooking
)أداة ترقيق اللحم (املبط
Meat thermometer
Is a thermometer used to measure the internal temperature of meat, especially roasts and steaks, and other cooked foods.
ترمومرت اللحوم
Melon ball
Are balls of melon made using a melon baller that varies from around 1 centimeter to 3 centimeters (about 3/8 inch to 1 inch). They are generally used in fruit salad
كرات من البطيخ مصنوعة ابس تخدام معلقة نوازيت اليت ترتاوح من حوايل بوصة8/3 مس (حوايل3 مس اىل1 ويه تس تخدم عادة يف.) بوصة1 اىل سلطة الفواكه
Melt
To change solids into liquids by use of slow heat.Such as with butter or chocolate
يذوب
Meringue
Egg whites beaten stiffly with sugar and then baked in a low oven
املارجن
Mesclun
A mixture of young shoots lettuces, herbs and leaves used in a salad. Available prepacked at the supermarket.
مذجي من اخلس والتوابل املعبأ
Milk watcher
Is a cooking utensil placed at the bottom of a pot to prevent boiling over of liquids, and especially the burning (scorching) of milk
الفوارة (احلارقة) ملنع فوران السوائل
Mince
To cut or chop food into extremely small pieces.
يفرم
Mix
To combine ingredients usually by stirring.
ميزج
Mixer
is a kitchen device that uses a gear-driven mechanism to rotate a set of "beaters" in a bowl containing the food or liquids to
خالط
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be prepared by mixing them Mouli grater
Muddler
Is a hand-operated kitchen utensil designed for grating or pureeing small quantities of food.The device consists of a small metal drum with holes that grate the food and a handle for turning the drum. A long pestle shaped bar tool that is commonly made of wood, but can be found in stainless steel or plastic with teeth on the bottom
مبرشة يدوية
اخلالط اليدوى (تس تخدم للمكيات )الصغرية
Mushroom cloth
Is a specially selected piece of fabric whose abrasive properties are particularly useful for removing the outer layer (and soil) from edible mushrooms.
مقاش الفطر (يس تخدم لتقشري الفطر )واذاةل التربة
Nutmeg grater
is a device used to grate a nutmeg seed. Nutmeg graters are normally metal, cylindrical or half-cylindrical, the surface perforated with small rasped holes
مبرشة جوزة الطيب
Oven bag
Is a bag used for the roasting of meat or other food in an oven. They may be made of durable plastic or culinary parchment To cook uncovered in a hot fry pan, pouring off fat as it accumulates.
كيس فرن
Pan-broil
Pan-fry
To cook in small amounts of fat.
Parboil
To partly cook in boiling water. In the case of vegetables, they should still be very firm, but not crunchy. Are cellulose-based papers that are used in baking as a disposable non-stick surface
Parchment paper
الشواء ابملقاله
القيل بمكية دهن قليةل سلق جزىئ ورقة ملنع الالتصاق مصنوعة من السليلوز
Pare
To remove the outermost skin of a fruit or vegetable.
حلج) لزاةل اجلدل اخلاريج من (.الفاكهة أو اخلضار
Pastry bag
Is an often cone- or triangular-shaped, hand-held bag made from cloth, paper, or plastic that is used to pipe semi-solid foods by pressing them through a narrow
كيس احللواىن
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opening at one end, for many purposes including cake decoration Pastry blender
Is a cooking utensil used to mix a hard (solid) fat into flour in order to make pastries
جعان احللوي
Pea sheller
is an apparatus designed to take out the peas from their pods
مقرش البازلء
Peel
To remove the peels from vegetables or fruits.
يقرش
Peeler
is a kitchen tool consisting of a slotted metal blade attached to a handle that is used to remove the outer skin or peel of certain vegetables, often potatoes and carrots, and fruits such as apples, pears.
مقرشة
Pesto
Traditionally pesto refers to an italian paste of basil, oil, pinenuts, garlic and parmesan, but can also be made from a variety of herbs and different nuts. Served with pasta, vegetables or breads.
)بيس تو (صوص الرحيان والصنوبر
Phyllo
A Tissue-thin sheet of dough
Pickle
To preserve meats, vegetables, and fruits in brine.
التخليل- المتليح
Pinch
A pinch is the trifling amount you can hold between your thumb and forefinger.
)القرصة (التقريص
Pipe
To decorate food with a stiff smooth mixture, such as frosting, by forcing it through a pastry bag
يضخ
Planked
Cooked on a thick hardwood plank.
Plastic wrap
Is a thin plastic film typically used for sealing food items in containers to keep them fresh over a longer period of time
)غالف بالستييك (علب ثالجة
Plump
To soak dried fruits in liquid until they swell.
النقع
Poach
To cook very gently in hot liquid kept
)البوش يه (طريقة طهيي
) فيلو (نوع رفيع من العجني
.مطبوخة عىل لوح خشب مسيك
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just below the boiling point.
Potato masher
is a food preparation utensil used to crush soft food for such dishes as mashed potatoes
هراسة البطاطس
Potato ricer
Is a kitchen implement used to process potatoes or other food by forcing it through a sheet of small holes, which are typically about the diameter of a grain of rice
مرضب البطاطا
Pothook
is an S-shaped metal hook for suspending a pot over a fire
S بوتوك (خطاف معدين عىل شلك )لتعليق وعاء فوق النار
Pound
To flatten or tenderize meat with a heavy mallet or pan, often between to sheets of waxed paper
(التبطيط) لتسطيح أو طحن اللحم مبطرقة
Prick
To pierce pastry or food with the tines of a fork or a knife to prevent it from bursting or rising during baking.
يرم/ يوخز
Pudding basin
is a bowl or vessel that is specifically used to steam puddings. Typically made of glazed earthenware or tempered glass, this kitchen vessel may also be used as a mixing bowl
وعاء خللط احللوى
Pudding cloth
Is a culinary utensil similar to a cheesecloth or muslin. It is a reusable alternative to cooking in skins made of animal intestines
مقاش لتصفية البودنغ
Puff pastry
Light, flaky pastry of many thin layers of flour, butter, water and salt.The layers are made by repeatedly rolling and folding the dough, causing it to “puff up” when baked.
جعني الفطري
Pureé
To mash, sieve or blend well-cooked vegetables or fruit to create a thick smooth paste.
هريس
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Reconstitute
To rehydrate dry food by soaking in a warm liquid.
لرتطيب الطعام اجلاف عن طريق .النقع يف سائل دائف
refresh
To run cold water over food that has been parboiled, to stop the cooking process quickly
يصدم ابملاء البارد
Render
To make solid fat into liquid by melting it slowly.
الصهر البطئ لدلهون
Rice-cooking utensils
are tools used for cooking rice and similar foods.
أواين طبخ الرز
Roast
To cook by dry heat in an oven.
Roasting jack
is a machine which rotates meat roasting on a spit
أداة حتميص اللحوم
Roulade
Refers to something that has been filled or stuffed and rolled. In particular meats, pastries and sponge cakes.
ش ئي مت تعبئتعه او حشوه
Roux
A method of thickening a sauce by cooking flour and butter together, then gradually stirring in the liquid ingredients.
)رو (عامل مغلظ للصوص
Rub into
A method of combining flour and butter, by rubbing or pressing the butter into the flour using the finger tips. The butter is ‘rubbed in’ when the mixture reaches the consistency of breadcrumbs.
يفرك
Salsa
A mixture of finely chopped vegetables or fruit combined with other flavourings and served cold – usually with spicy food.
نوع من السلطة الس بانية
Salt and pepper shakers
are condiment dispensers used in Western culture that are designed to allow diners to distribute grains of edible salt and ground peppercorns.
موزعات الهبارات املس تخدمة ىف الثقافة النوبية
Sauté
To fry food quickly in a hot pan, stirring or shaking the pan.
يقىل ابلزبدة
الطهيي ابلفرن
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Scald
To heat liquids, (usually milk) until they are just at the point of boiling.
يسخن حىت نقطه الغليان
Scallop
To bake a food, usually in a casserole, with sauce or other liquid. Crumbs often are sprinkled over.
, عادة يف طبق خزيف, خلزب الطعام .مع صلصة أو سائل أخر
Score
To cut the surface of meat, pastry, or fruit with a sharp knife, without cutting right through it.
كشط سطح اللحم أو املعجنات أو دون قطعه, الفاكهة بسكني حاد ).مبارشة
Scraper (kitchen)
is a kitchen implement made of metal, plastics (such as polyethylene, nylon, or polypropylene), wood, rubber or silicone rubber
(مكشطة (مطبخ
Shuck
To remove the shells from oysters, mussels or clams. Also to remove the husks and silk from corn
ازاةل القشور من السامك القرشية
Simmer
To cook in liquid that is heated to the point where little bubbles rise to the surface.
طبخ بنار هادئة
Simple syrup
A boiled mixture of water and sugar. There are several thicknesses of simple syrup and they have different uses. is a thin metal or wood stick used to hold pieces of food together. To remove impurities, whether scum or fat, from the surface of a liquid during cooking, thereby resulting in a clear, cleaner-tasting final produce is a flat, sieve-like scoop or spoon used for skimming cooking liquids or lifting ripened cream from milk, such as a spider used in Chinese cuisine
(الرشابت) رشاب بس يط من السكر واملاء
Soup spoon
is a type of spoon with a large or rounded bowl, used for consuming soup
ملعقة حساء
Spatula
is a broad, flat, flexible blade used to mix, spread and lift material
امللعقة املسطحة
Skewer skim
Skimmer (utensil)
س يخ يقشد
مقشدة
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Spiral vegetable slicer
are kitchen appliances used for cutting vegetables, such as zucchinis, potatoes, cucumbers, carrots, apples, parsnips, and beetroots, into linguine-like strands which can be used as an alternative to pasta.
اةل تقطيع الرشاحئ
Spoon and chopstick rest
is a piece of is tableware for resting a spoon and chopsticks without touching the table.
ملعقة و اعواد الطعام
Spurtle
is a wooden Scottish kitchen tool, dating from the fifteenth century, that is used to stir porridge, soups, stews and broths.
معلقة خشبية
steam
To cook in steam in a pressure cooker, deep well cooker, double boiler, or a steamer made by fitting a rack in a kettle with a tight cover. A small amount of boiling water is used, more water being added during steaming process, if necessary
يطهيى ابلبخار
Steam juicer
is a household kitchen utensil for separating juice from berries, fruits, and some types of vegetables in a process called steam juice extraction that is primarily used for preserving harvests faster than they can be consumed when fresh.
(اجملفف) عصارة البخار
Steep
To stand food in hot liquid in order to extract the flavour.
طهيي الطعام لس تخراج النكهه
Sterilize:
To destroy microorganisms by boiling, dry heat, or steam.
:تعقمي
Stew
To slowly cook meats and vegetables in liquid in a covered pan, either in the oven or on top of the stove.
الطهيي البطيء
Stir
To mix ingredients with a circular motion until well blended or of uniform consistency
يقلب
Stir-fry
Method of cooking – traditionally in a wok, but also in a pan, where small
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pieces of food are cooked at a high temperature while turning and tossing constantly until just cooked. Stock
Used as the base of soups, stews and in risottos – can be home made or packaged.beef, chicken, vegetable and fish stocks are the most common.
خمزون
Sweat
To cook vegetables, particularly onion, until the juices just run and the vegetable softens without colouring.
يطهيى اخلرضوات ىف عصارهتا دون تلوين
Toast
To brown by baking , as for nut and seeds, or to brown by placing food under direct heat.
حتميص اخلزب
Tomato knife
is a small serrated kitchen knife designed to slice through tomatoes
سكني الطامطم
Tongs
are a type of tool used to grip and lift objects instead of holding them directly with hands.
ملقط
Toss
To combine ingredients with a lifting motion.
.دمج املكوانت مع حركة الرفع
Trivet
is an object placed between a serving dish or bowl, and a dining table, usually to protect the table from heat damage.
عازل/ حامل ثالىث القوامئ
truss
To secure poultry with string or skewers, to hold its shape while cooking
يكتف/ حيزم
Vinaigrette
A salad dressing made from oil, vinegar and seasonings.
تتبيةل السلطة
Water bath (or french term bain-marie )
A method of cooking whereby food is placed in a dish, pan or bowl and is sat in a large pan of warm water which surrounds the food with gentle heat.
حامم مايئ (أو املصطلح الفرنيس ابين (ماري
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sauces without breaking or curdling them. Wax paper
is paper that has been made moistureproof through the application of wax.
ورق مشمع
Whip
To beat rapidly to incorporate air and produce expansion, as in heavy cream or egg whites
يفق
Wok brush
is a kitchenware that is used to clean a wok. It is made of a bundle of split bamboo stalks tied at the top.
فرشاة ووك (تس تخدم لتنظيف )الووك
Zest
The outer rind of citrus fruit containing essential oils. Must be removed with care – avoiding removing the white pith with it.
تقشري
Zester
is a kitchen utensil for obtaining zest from lemons and other citrus fruit
قشارة امحلضيات
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Port & Sea Travel
A stern
May refer to either the back end of the ship or behind it.
مؤخره السفينه
ABS
American Bureau of Shipping: A U.S.-based private
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classification, or standards setting society for merchant ships and other marine systems.
سمل الاقامة
Accommodation Ladder
A portable flight of steps down a ship's side.
Aft
The back end of the ship.
AGENCY FEE
A fee charged to the ship by the ship's agent, representing payment for services while the ship was in port. Sometimes referred to as the attendance fee.
Amidships
The middle area of the ship.
AUTOMATIC PILOT
An instrument that controls automatically a vessel's steering gear to enable her to follow a pre-determined track through the water.
القائد الآيل
Bank
A large area of elevated sea floor.
ضفه
Beam
The ship at its widest point usually in the middle.
احلزم
Berth
A bed, but may also refer to the docking space of a ship.
مرىس
Bow
The front of the ship.
Brand
A promise of what you are going to deliver. It is an identifiable trademark, characteristic or association that becomes the primary recognition of a product or service
Cabin Steward
Someone who cleans the rooms (cabins).
اخللف رسوم الواكةل
وسط السفينة
مقدمه السفينه
العالمات التجارية
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)(تنظيف الغرف Channels of distribution
How travel is sold. Products or services can be sold directly to the consumer (direct distribution) or through the travel trade (indirect distribution
قنوات التوزيع
Chassis
A frame with wheels and container locking devices to secure the container for movement.
هيلك معدين
Commission
A fee paid to an agent for transacting a piece of business or service. In the travel business, commissions are paid to travel agents, and tour operators or wholesalers as compensation for marketing and selling products or services to their market
معوةل
Cruise Association
A non-profit or not-for-profit organization of cruise homeports and ports-of-call joined together for the promotion of their destinations to the cruise lines and the cruising public. An example of this is Cruise BC. A cruise association can also be a nonprofit or not-for profit organization of cruise lines and related organizations and businesses
رابطه الرحالت/ مجعية البحرية
Cruise Director
The person who directs the entertainment staff and activities on the cruise ship.
Cruise tourism
Means the arrival of large and small cruise line vessels and “mega yachts” that are chartered. The term used here does not
مدير الفندق العامئ س ياحه الفنادق العامئة
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include private boats and their owner passengers although they are a great addition to community tourism and can use many of the same facilities Demurrage
A penalty charge against shippers or consignees for delaying the carrier’s equipment beyond the allowed free time. The free time and demurrage charges are set forth in the charter party or freight tariff.
غرامة التأخري
Deployment
The distribution of cruise ships by cruise itinerary and ports of call, generally based on seasonality and consumer demand.
نرش برانمج الرحهل
Displacement
The total weight of the vessel, the amount of water the vessel will displace.
الزاحه
DMO (Destination Marketing Organization)
An organization whose primary function is to attract visitors to its locale for the purpose of enhancing the local economy through purchase of room nights, food and beverage, retail items, transportation, visitor services
Dock
A structure built along or at an angle form a navigable waterway so that vessels may lie alongside to load and discharge cargo.
حوض السفن
Draft (or draught)
The depth of a ship while in the water. Measured as the vertical distance between the waterline and the lowest edge of the keel.
غاطس السفينه
EDIFACT
Electronic Data Interchange for Administration, Commerce and Trade. International data interchange standards sponsored
تبادل البياانت الرمقية
املنظمة الرمسية لتسويق املقصد الس ياىح
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by the United Nations. Eminent domain
The sovereign power to take property for a necessary public use, with reasonable compensation.
حق الامتالك
Experiential Product
A tourism product that provides personal development opportunities, recreation activity training or simply an enhanced interactive involvement.
منتج لكتساب اخلربات
Familiarization
Free or reduced-priced trips given to travel agencies, tour wholesalers and operators, travel writers and others by destination marketing organizations and travel suppliers. “FAM Tours” helps stimulate sales and cultivate positive media coverage of an area or product. Custom designed travel itineraries designed by travel agents or tour operators for travelers who prefer to have a fully planned vacation but do not want to be part of a group tour.
رحالت تعريفية
(FAM) trips
FIT (Fully independent tour)
)(جوةل مس تقةل ابلاكمل
Fleet
Number of ships owned by the same line.
اسطول
Gateway
A point at which freight moving from one territory to another is interchanged between transportation lines.
بوابة
Group age
The grouping together of several compatible consignments into a full container load. Also referred to as consolidation.
معر اجملموعة
Harbor Dues
The tariff charged on a vessel when it enters the harbor limits. It is calculated as the current published tariff rate per GT.
الرسوم الواجب سدادها للمرفأ
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Harbormaster
An officer who is in charge of vessel movements, safety, security, and environmental issues within a port.
رئيس املرفأ
Homeport
Port from which a cruise ship loads passengers and begins its itinerary, and to which it returns to disembark passengers upon conclusion of voyage. Sometimes referred to as embarkation port and turn around port. It is also where the cruise ship’s supplies are loaded for the cruise, which includes everything from fresh water and fuel to fruits, vegetable, champagne, and any other supplies needed for the cruise.
مربط السفينة
Main port
A large multipurpose port serving a number of countries and regions.
امليناء الرئييس
Non-sanctioned Tour Operator
A company that sell tours directly to the passengers (often over the Internet) as opposed to selling through the cruise line’s pre sailing booked or on board excursion program.
مشغيل اجلولت الس ياحية غري املعرتف هبا
On-carrier
Person or company who contracts to transport cargo from the port or place of discharge of a sea-going or ocean-going ship to another destination by a different means of transport, such as a feeder vessel, truck, train, or barge.
الشخص او الرشكه الناقةل
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Body Sculpting
Fitness program using weight, flexibility, and endurance training; but not running or jumping, to shape hips, thighs, upper arms, and buttocks without creating bulk.
حنت اجلسم
Body Wrap (also Herbal Wrap)
Treatment in which strips of cloth are soaked in herbal teas and cocooned around the body.
لف اجلسم ابلعشاب
Botanicals
Plant part or extract used in hair or skin products.
Caldarium
Hottest room in ancient Roman baths where people would soak in steaming water to detoxify. Modern versions may not have a pool of hot water, but all use humidity or steam, sometimes infused with essential oils.
)الاكدلاريوم (امحلام الروماىن
Casino Spas
Spas with a casino on premises. These spas tend to be luxury-oriented and often do not admit guests under 18 years of age.
اكزينو حصى
Circuit Training
Exercise plan utilizing six to ten exercises that are completed one after another on weight-resistance equipment to increase mobility, strength, and stamina. Each exercise is performed for a certain number of repetitions.
خطة التدريب
Collagen Therapy
Injection of collagen beneath the skin with a fine needle to fill out wrinkles and lines.
عالج الكولجني
Color Therapy (also Chromotherapy)
Based on the concept that color has vibrational energy that can help correct imbalances in the body, color therapy uses color in rooms, lights, crystals, fabrics, etc., to treat mental and spiritual health. Dates back to ancient Egypt.
العالج ابلضواء امللونة
Cranio-sacral Therapy
Treatment that aims to improve function of the central nervous system by balancing the fluid and membranes that surround the brain
خالصه النبااتت املس تخدمه ىف منتجات العنايه ابلشعر و البرشه
)عالج قرشى (عالج للجهاز العصىب
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and spinal cord. Performed through gentle palpitations of specific areas. Used to treat a range of conditions, including stress, insomnia, headache, anxiety, fibromyalgia, and head, neck, and back pain.
منتجع اليوم الواحد
Day Spa
Establishment that provides beautifying, relaxing, or pampering experiences that can last an hour or may take a whole day. Can be freestanding or connected to health clubs, hotels, or department stores.
Dead Sea Mud Treatment
Application of mineral-rich mud from the Dead Sea in Israel. Used to detoxify skin and body and to ease painful symptoms of rheumatism and arthritis.
عالج طني البحر امليت
Deep-tissue Massage
Massage method focusing on aligning the deep layers of muscles and connective tissue (called fascia) through kneading and applying slow, intense pressure. Benefits include improved range of motion and posture, and stress and pain relief.
تدليك النسجة العميقة
Destination Spa
Establishments that focus exclusively on lifestyle improvement, health enhancement, and self-renewal in the company of like-minded people.
منطقة منتجعات حصية
Detoxification (also Detox)
General term used to describe a variety of treatments intended to cleanse the body of poisons or toxins.
ازاةل السموم
Dry Brush
Procedure using a natural-bristle brush to remove dead skin and impurities while stimulating circulation. This is one of many exfoliating techniques used prior to mud and seaweed body masks.
Duo Massage
Massage treatment performed simultaneously by two therapists.
Ecospa
Spas set in natural or protected areas that incorporate organic landscaping, water conservation, and ecological
الفرشاة اجلافة لزاةل اجلدل امليت
التدليك الثنايئ منتجع بييئ حصى
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building design. They encourage sensitivity to the natural environment and wildlife, and may also promote the traditions of local people and culture by preserving indigenous healing rituals and ingredients. Electrolysis
A method of lasting hair removal that involves the use of electricity or radio wave energy to damage hair follicles. This method can sometimes require some form of pain relief.
اتالف وازاةل الشعر
Essential Oils
Aromatic liquids extracted from flowers, grasses, fruits, leaves, roots, or trees. The oils maintain the odors and tastes, and thus the essence, of the plant they are extracted from.
الزيوت العطرية الساس ية
European Facial
Treatment that begins with deep cleansing, steam, exfoliation, and professional massage of the face, shoulders, and chest area, followed by special mask that hydrates the skin.
Exfoliation
Procedure to slough top layer of dead skin cells off the face or body. Dry brush, loofah scrub, and salt glow are among the techniques used in conjunction with ingredients including grape seed, sugar, clay, and salt.
تقشري اجلدل امليت
Fango
FAN-go Italian for “mud.” Treatment in which mineralized mud, mixed with oil or water, is applied to the body as a heat pack to detoxify skin, stimulate circulation, and soothe muscles.
فاجنو الطني اليطاىل
Fitness Profile/Assessment
A test administered by a fitness instructor to evaluate aerobic capacity, flexibility, and strength, as well as resting heart rate, resting blood pressure, and body composition.
Functional Foods
Foods that have been fortified with herbs, vitamins, minerals, or other
تنظيف الوجه ابلطريقه الوروبيه
تقيمي اللياقة البدنية
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supplements.
املامرسات اخلرضاء
Green
Concerned with or promoting environmentalism by recycling, making biodegradable products, or limiting pollution.
Green Tea
Tea whose leaves come from the same shrub as black tree but are heated before oxidation (called fermentation) is complete. It may reduce risk of cancer and help prevent cardiovascular disease.
Henna
Dye from a natural plant substance used especially in Middle East in many cultures to decorate skin as part of ceremonial rituals. It is used also to color hair in West.
احلناء
Hot Stone Massage
Treatment in which smooth heated stones are placed on or used to stroke areas of the body, such as the back, palms, and between the toes. This type of massage is intended to relax tight muscles.
تدليك ابحلجر الساخن
Hot Stone Therapy
Relaxing, therapeutic treatment in which dark, smooth stones heated in hot water or hot spring pools are placed or stroked with light pressure on areas of the body such as the back, in the palms, and between the toes. Cold stones may also be used.
العالج ابحلجر الساخن
Hydrotherapy
General term for therapeutic procedures that use water for a variety of purposes, from relaxation to disease treatment. Methods can include Kneipp baths, underwater jet massage, specialized or experience showers, mineral baths, thalassotherapy, and more. Massage based on Ayurvedic principles that focuses on the scalp, face, neck, and shoulders to relieve stress and tension and nourish the scalp.
Indian Head Massage
شاي اخرض
العالج املايئ
)تدليك الرأس ابلطريقه الهنديه (اليورفيا
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Infrared Treatment
Treatment that uses far-infrared light to mimic sunlight without the exposure to harmful ultraviolet light. Applied using lamps or through infrared saunas to relieve sore muscles and joints and to detoxify.
العالج ابلشعة حتت امحلراء
ISPA
International Spa Association, a professional organization representing all aspects of the spa industry: club spas, cruise ship spas, day spas, destination spas, resort/hotel spas, medical spas, and mineral springs spas.
مجعية املنتجعات الصحية ادلولية
Jacuzzi
The first free-standing whirlpool bath was introduced by Roy Jacuzzi in 1968, of the famous inventing Jacuzzi family, whose members were also responsible for advances in agriculture and aviation. Though many companies manufacture whirlpool baths today, Jacuzzi is the trademarked name for the invention.
Loofah Scrub
Exfoliation with a sponge made of the fibrous skeleton of the loofah, a vegetable from the gourd family. Loofah is used extensively in Europe and Asia because of its effectiveness in removing dry skin and stimulating circulation.
Massage
Manipulation of tissues, usually manually, to improve health and well-being by relaxing muscles, relieving tension, and improving circulation.
Medical Spa
Destination or day spa that offers traditional and complementary medical services supervised or administered by medical professionals. A spa may specialize in diagnostic testing, preventive care, cosmetic procedures, or a combination.
جاكوزي
س نفره بس تخدام اللوفه
تدليك
منتجع طيب
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Medical Tourism
Practice of traveling to a medical facility outside one’s home country to seek quality, yet less expensive, health-care services.
س ياحة طبية
Meditation
Practice of using mental skills to perform such feats as focusing attention on a single object for a long period of time; cultivating compassion, which involves the transforming of negative events; and creating a state of pure awareness of thoughts, emotions, and sensations without reacting. Meditation is said to increase emotional well-being and is being studied for alleged benefits to physical health.
تأمل
Metabolism
Rate at which a body burns up fuel and transforms it into energy.
Mindfulness
Non-judgmental, undistracted state that is a goal of meditation and involves being aware of oneself and one’s surroundings.
Naturopathy
Holistic medical system based on the healing power of nature and the ability of the body to heal itself. Naturopathy focuses on prevention and treating causes, not symptoms, using natural foods, vitamins and supplements, exercise, herbal medicine, lifestyle changes, homeopathy, hydrotherapy, and mind-body therapies.
العالج الطبيعي
Organic
Food produced with the exclusive use of feed or fertilizer of plant or animal origin and without the use of chemicals in any fashion, including growth hormones, pesticides, fertilizers.
الطعام العضوي
Oxygen Facial
Treatment that involves oxygen and other nutrients being applied or sprayed onto the face. Said to reduce the signs of aging.
المتثيل الغذايئ تركزي اكمل لذلهن
تنظيف الوجه ابلكسجني
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اس تعاده النشاط؛ جتديد؛ جتديد الش باب
Photo Rejuvenation
Series of gentle laser treatments that stimulate new collagen, smooth fine wrinkles, and diminish the appearance of age spots, broken capillaries, and rosacea.
Polarity Massage
Therapeutic, relaxing treatment involving hands placed along the energy meridians, stretching, and light rocking to bring the body’s own energy into balance.
تدليك قطيب
Portion-Controlled Meals
Weight-loss program technique used to limit the amount of calories or fat consumed.
الوجبات اليت يمت التحمك فهيا ابملاء
Power Yoga
Energetic workout involving a sequence of postures that flow into one another and that emphasize building body heat and breaching mindfully. Stretches and strengthens muscle while creating a calm and clear mind.
قوة اليوجا
Practitioner
Person who administers any of a number of spa or medical therapies on a professional level in such modalities as reiki, acupuncture, energy healing, reflexology, and more.
ممارس املهنة
Race Walking
Aerobic, energetic, exaggerated form of fast walking to maintain cardiovascular health, burn calories, and develop stomach, thigh, and buttock muscles
س باق امليش
Relaxation Response
A simple form of meditation that encourages a restful physical state in order to manage the physical and emotional responses to stress.
اس تجابة الاسرتخاء
Resort Spa
Spa facility offering treatments and services at a vacation destination that also offers activities, such as golf, tennis, horseback riding, skiing, water sports, and children’s programs.
منتجع حصي
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Restorative Yoga
Passive yoga poses lasting up to 20 minutes, supported by pillows, towels, etc., and meant to encourage relaxation via the release of tension in the muscles and spine. Also quiets the mind, rejuvenates the body-mind connection, and doesn’t require flexibility or athletic ability of other forms of yoga.
اليوغا التصاحلية
Rosacea
Common facial skin disorder characterized by redness on the cheeks, nose, chin, or forehead; small visible blood vessels on the face, bumps, or pimples, and water or irritated eyes that usually affects people over 30.
الوردية
Sand Painting
Tantric Buddhism artistic tradition involving the use of colored sand on a wooden platform to create a design according to ancient iconography. Also, a Native American tradition. The paintings are destroyed after a short period as a metaphor for the transitory quality of life.
اللوحة الرملية
Sauna
An enclosed, heated room designed to promote sweating and boost circulation, relax muscles, and release toxins. Often followed by a shower or a dip in a pool to cool off. The Finnish sauna, which is heated by hot rocks, is the most common; other cultures have similar concepts, including Native American temazcals, Turkish hammams, and Roman laconiums and caldarium’s.
ساوان
Seaweed Wrap
Body treatment using concentrated seawater and seaweed that contains nutrients including minerals, rare trace elements, vitamins, and proteins. Said by proponents to detoxify, increase circulation, and improve appearance of cellulite.
التفاف العشاب البحرية
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SensoryDeprivation Flotation Capsule
Enclosed tank filled with warm water and Epsom salts in order to create a dark, peaceful environment, similar to that in the womb, to promote total relaxation.
كبسوةل التعومي ابحلرارة
Silent Hikes
Leisurely solo walk or guided journey in natural setting in which participants make as little sound as possible in order to connect with their surroundings. Treatments and programming specifically designed to address the bodys sleeping processes and improve the quantity and quality of sleeping hours, as well as remedy conditions like sleep apnea and insomnia.
صامت الارتفاعات
Sleep Health Therapy
العالج ابلنوم الصحى
The International Spa Association (ISPA) defines the word spa in the following way: “Spas are devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit.” A seamless treatment experience, rather than a perfunctory service, that might include a consultation, welcome foot bath, scrub, and massage in the same treatment room, thus aiming to improve the service quality of a spa treatment for guests (no switching rooms; cross training therapists in aesthetics and massage, etc.) as well the relaxation benefits.
منتجع حصي
Steam Room
Room where temperatures are kept at 110 to 130 F and humidity is generated in order to soften the skin, clean the pores, calm the nervous system, and relieve tension.
غرفة البخار
Stress Management
Combination of physical exercise, deep relaxation techniques, and visualization techniques meant to reduce the ill effects of stress on the body.
ادارة الاهجاد
Spa
Spa Journey
رحةل س با
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متارين اطاهل العضالت
Stretching
Extending and lengthening muscles slowly, then in a static manner when hitting resistance. Meant to increase flexibility and relieve stress by improving circulation, and facilitating blood flow to the muscles, heart, and brain.
Swedish Massage
Classical European massage technique manipulating muscles with the use of massage oils and five different movements: long strokes, kneading, tapping, friction, and vibration. Used to soothe tense muscles, increase circulation and flexibility, and de-stress.
التدليك عىل الطريقه السويدية
Swiss Shower
Treatment that involves powerful shower jets directed at the body from various heights and at different temperatures to simulate an invigorating massage.
دش سويرسي
Thai Massage
Full-body treatment that involves passive, yogalike stretching and pressure-point massage along the body’s major energy channels to release blocked energy, relieve tension, align the skeletal structure, and increase flexibility. Traditionally done on the floor with client wearing loose clothing.
تدليك ابلطريقه التايالندي
Thalassotherapy
Umbrella term describing variety of treatments that use seawater, seaweed, and other natural elements from the ocean for therapeutic benefits. Treatments include underwater jet massage, different types of showers, mineral baths, and seaweed or algae wraps. (See also hydrotherapy.)
العالج مبياه البحر
Turkish bath
Bathing procedure that involves going through a series of steam rooms of increasing elevated temperature, followed by a rubdown and massage and finished off with a cold shower.
امحلام الرتيك
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Vegetarian
One who eats only fruits, vegetables, grains, nuts, and sometimes eggs or dairy products.
نبايت
Vichy Shower
A shower treatment, often enjoyed after a body wrap or scrub, in which five to seven water jets spray water on the back of a client lying prone on a cushioned table. Inspired by treatments in the French thermal spa city of Vichy, it is meant to reduce stress, hydrate, and improve circulation.
دش فييش
Weight Training
Use of free weights or weight machines in a series of repetitive exercises meant both to tone the body and add or replace lean muscle mass and also to raise metabolism.
متارين الوزن
Wellness
An individual's state of being that signifies positive health and quality of life, including physical, mental, spiritual, and emotional components.
العافية
Yoga
Ancient art and philosophy that involves both mind and body and is aimed at self-development and selfrealization. The physical practice of yoga involves performing postures and using controlled breathing and meditation to stretch and tone the body and improve circulation.
اليوغا
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Tourist Information
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س ياحة املغامرات
adventure tour
a tour designed around an adventurous activity such as rafting or hiking
airline classes of service
variety of terms used to express a particular type of aircraft cabin service
Accommodation capacity
The measure of accommodation stock at a defined destination
القدرة الستيعابيه لالقامه
air sea
A cruise/travel program which includes both air/sea arrangements.
برانمج سفر حبرى جوي
airline fare
Price charged for an airline ticket.
أجرة الطريان
airline reporting conference (ARC) All-inclusive travel
a consortium of airline companies,
مؤمتر تقارير رشاكت الطريان
attraction
a place, event, building or area which tourists want to visit
average room rate
the total guest room revenue for a given period divided by the number of rooms
back to back
Term used to describe tours operating on a consistent, continuing basis, usually without time between.
Benchmarking
Measuring performance against that of best in class companies
bias
Preferential display on a reservations computer of a host carrier flight schedule.
نزعة,احنياز
bulk fare
fare available only to tour organizers or operators who purchase a specified block of seats
أجرة ابمجلةل
درجات اخلدمه الىت تقدهما رشاكت الطريان
سفر شامل
A form of package holiday where the majority of services offered at the destination
عنارص اجلذب الس ياىح متوسط سعر الغرفة متتاىل
القياس المرجعى
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رحةل معل
Business travel
Travel for a purpose and to a destination determined by a business, and where all costs are met by that business.
Best Practice
Operational standards considered the most effective and efficient means of achieving desired outcomes.
bonding
the guarantee of protection for a supplier or consumer. In the travel industry
booking form
a document which tour purchasers must complete which gives the operator full particulars about who is buying the tour a food-service operation of a limited menu, in which customers carry their own trays to seating
اس امترة احلجز
Capacity management
A process that seeks to ensure that their organizations operate at optimum capacity
ادارة القدرات
Carrying capacity
The amount of visitor activity that a site or destination can sustain.
carrier
transportation company such as an airline, motor coach, cruise line
cash flow
monies available to meet the company’s daily operating expenses
Chain of distribution
The means by which products (package holidays in this instance) are distributed from producers
city guide
a person who has a specialty of guiding in the city only
Coach Tour
A guided bus tour for a group of holiday makers that follows a scheduled itinerary
Cafeteria
افضل املامرسات
الرابطة
الاكفيرتاي
القدرة عىل التحمل الناقل تدفق مايل سلسةل التوزيع مرشد متخصص فقط ىف مدينه ما جوةل ابلتوبيس
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سعر جتاري
commercial rate
a special rate agreed upon by a company and a hotel.
commission
the percentage of a selling price paid to a retailer by a supplier
sustainable
something which can be kept in the same or a better condition for the future
مس تداما
Sustainable development
Development carried out in such a way as to meet the needs of the present without compromising the ability of future generations to meet
تمنية مس تدامة
their needs
معوةل
. الس ياحة املس تدامة
Sustainable tourism
According to the World Tourism Organization, this is "envisaged as leading to management of all resources
tour broker
a person or company which organizes and markets tours
tour catalog
a publication by tour wholesalers listing their tour offerings
دليل اجلوةل
tour menu
a menu that limits group clients to two or three choices at a special price
قامئة اجلوةل
tour operators
a person or company which creates and/or markets inclusive tours and subcontracts with suppliers to create a package
tour organizer
A person who locates and creates groups for preformed tours.
tour vouchers
documents issued by tour operators to be exchanged for tour components, also called coupons
Tourism Demand
Tourism Demand is defined as the spending of Canadian and nonresident visitors on domestically produced commodities
وس يط س يايح
مشغىل الرحالت
منظم جوةل فواتير الرحلة السياحية
الطلب الس ياىح
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Tourism Domestic Demand
Tourism Domestic Demand is the spending in Canada by Canadian visitors on domestically produced commodities
الطلب عىل الس ياحه ادلاخليه
Tourism income multiplier (TIM)
Exaggerated effect of a change in tourism expenditure on an area's income.
مضاعف ايرادات الس ياحة
Tourism Employment
Tourism Employment is a measure of employment in tourism and nontourism industries
العامةل الس ياحية
Tourism flows
The major movements of tourists from specific home areas to destinations.
تدفقات الس ياحة
tourism geography
the knowledge of countries, regions, major cities, gateways, famous icons, monuments
اجلغرافيا الس ياحية
tourism infrastructure
roads, railway lines, airport runways, water, electricity, other power supplies, sewerage disposal systems and other utilities
tourism product
Different things to the various
.
Tourist attractions
members of the tourism industry Tourist attractions are defined as being destinations for visitors' excursions which are routinely accessible to visitors during opening hours.
البنية التحتية الس ياحية
منتج س يايح عنارص اجلذب الس يايح
tourist card
A kind of visa issued to tourists prior to entering a country (required in addition to a passport or other proof of citizenship).
بطاقة س ياحية
tourist trend
a general tendency to visit a country, region or destination or to pursue a specific tourist activity
الاجتاه الس يايح
tourist facility
a feature created for utilization by tourists
مرفق س يايح
tourist route
a route developed to attract tourists to an area to view or experience something unique to that area
مسار س يايح
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وس يهل انتقال
transfer
local transportation, sometimes including porter age
tracking
a cause of action or method of monitoring, such as tracking the number of tours that come into a specific destination
travel agent/agency
a person or firm qualified to arrange for all travel components
واكةل/ وكيل سفر
trip director
an escort for an incentive company
مدير الرحةل
tour order
a coupon given to the purchaser of a tour package, identifying the tour, the seller, and the fact that the tour is pre-paid Travel offered as a reward for top performance and the business that develops, markets and operates these programs
ترتيب جوةل
Incentive Travel
تتبع
س ياحة احلوافز
مجعية الس ياحة الوطنية
NTA
National Tour Association comprised of domestic tour operators
Press Trips
Organized trips for travel writers and broadcasters for the purpose of assisting them in developing stories about tourism destinations
رحالت منظمة لكتاب السفر
Visitors Center
Travel information center located at a destination to make it easier for visitors to plan their stay
"مركز الزوار "مكتب اس تعالمات
Retailer
Another term for travel agents who sell travel products directly to consumers
"مصطلح أخر ل "وكيل السفر
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Travel Agency
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Actual Time of Arrival
Literally, the actual time of arrival. As opposed to the ETA (Estimated Time of Arrival).
اترخي الوصول الفعيل
Add-on
An optional extra that a customer can add to their basket during the booking process and add value to a tour or activity.
اضافة
Adjoining rooms
Two hotel or accommodation rooms that have a door connecting them from the inside, allowing the guests to combine the two rooms into one larger room.
غرفتان متجاوراتن
Adventure tour
A tour designed around an adventurous activity such as rafting, hiking, or mountain climbing.
رحةل املغامرات
Adventure travel
adventure travel is category of travel involving exploration or travel with perceived (and possibly actual) risk, and potentially requiring specialized skills and physical exertion
س ياحة املغامرات
Adventure Traveler
Adventure travelers travel to destinations with the specific purpose of active physical participation and exploration of new experiences.
ساحئ حمب للمغامرات
Affinity group
A group of people that share a common hobby, interest, or activity, or that are united through regular participation in shared outings. Also see preformed group
مجموعة متجانسة من الفراد
Agent
– A person who has the power to act as the representative for another person. Most frequently in travel, a specific kind of agent such as a travel agent.
وكيل
Air Travel
air travel is the action or process of making a journey by aircraft
السفر ابلطائرة
Air Travel Card
A credit card sponsored by the airlines, for the purchase of air travel only.
بطاقة ائامتنية للسفر
Air/sea
– a term referring to tickets, trips, fares, etc. that include both air and land-based travel arrangements, such as a cruise package with air included. – Travel that is not conventional in nature, though that is hard to define. It can be a niche kind of tourism.
جوي –حبرى
Alternative Tourism
Amenities
a desirable or useful feature or facility of a building or place
American plan
a hotel’s meal plan that usually includes all three meals each day
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AMEX
American Express (AX).
Amidships
– toward the middle of a ship – usually the most stable part of the vessel. – a type of milestone travel celebrating a date that is remembered or celebrated because a special or notable event occurred on that date in a previous year, such as a wedding anniversary.
Anniversary travel
Archipelago ARTA AST
An archipelago is a grouping of islands, essentially. Indonesia and Japan are both archipelago countries
– Association of Retail Travel Agents – professional trade group of travel agents only. – Atlantic (or Alaska) Standard Time .
بطاقة أمرياكن اكسربيس الئامتنية يف منتصف السفينة رحالت اذلكرى الس نوية
مجموعة جزر حبرية احتاد والكء السفر توقيت الاساك احتاد والكء السفر الامريكيني
ASTA
– American Society of Travel Agents – trade group consisting of travel agencies, travel agents, and allied members (suppliers, etc.). ة
Attractions
An item or specific interest to travelers, such as natural wonders manmade facilities and structures, entertainment, and activities.
AUTOMATED EMAIL
- email that is automatically sent out to your customers, for instance to confirm a booking or share a pre- or post-trip message. We recommend scheduling a post-trip email that thanks your customer, encourages them to leave a review on Trip Advisor, and links to your social profiles so they can stay in touch.
بريد الكرتوين يرسل أآلي ًا
Availability
The total number of seats allowed to be sold at a particular rate
ااتحة؛ توافر
Average room rate
The total guest room revenue for a given period divided by the number of rooms occupied for the same period.
متوسط سعر الغرفة
Baggage Allowance
The amount of baggage a passenger may transport without having to pay extra charges, determined by carrier.
الوزن املسموح بة لالمتعة
Bell man/ captain
The person in charge of luggage at a hotel.
Berth
– usually refers to the space at which a ship is docked. – a tour that is customized, personalized and tailor-made for the traveler.
Bespoke tour Biking Trips and tours
– Bicycle trips and touring means self-contained cycling trips or pleasure, adventure and autonomy rather than sport, commuting or exercise. Touring can range from single to multi-
أماكن س ياحيه
حامل المتعه داخل الفندق مرىس السفن برانمج س يايح حسب الطلب رحةل ركوب ادلراجات الهوائية
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Blackout dates
Block
Booking form
Break-even point (BEP)
Bucket list destinations
Bulk fare Cabin
E-A Dictionary for Tourism and Hospitality
day trips, getaways or vacations. – Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events. – A number of rooms, seats, or space reserved in advance, usually by wholesalers, tour operators, or receptive operators who intend to sell them as components of tour packages. – A document which purchasers of tours must complete to give the operator full particulars about who is buying the tour. It states exactly what is being purchased (including options) and must be signed as acknowledgment that the liability clause has been read and understood. – The point at which revenues and expenses are the same. For example, the BEP is the number of products (or seats, cabins, tickets, etc.) that must be sold for a company to break even. The BEP is calculated as fixed costs divided by the selling price less variable costs. See reasonable number. – Bucket list travel is a list of destinations a person wants to travel to and experience before reaching a certain age or dying. – A reduced fare for purchases of a large number of tickets. – A sleeping room on a ship.
توارخي توقف احلجوزات املقاعد احملجوزة/عدد الغرف مقدم ُا منوذج احلجز
نقطة التعادل ( عندما تتساوى النفقات اللكية مع العائد اللكي
قامئة املزارات سعر امجلةل اكبينة/ غرفة عامل نظافة
Cabin steward
– the person responsible for maintaining/cleaning the cabins aboard ship.
Carrier
generic term for any company that transports passengers and/or freight
رشكة طريان؛ متعهد نقل
– celebrity and high net worth travel is an ultraluxurious travel category describing the highly demanding travel requirements of celebrity and high net worth travelers characterized by the ultra-luxurious travel modalities and destinations with attention to privacy, security and confidentiality. Counselor – A designation attesting to professional competence as a travel agent. It is conferred upon travel professionals with five or more years of industry experience who compete a two-year graduate-level travel management program administered by the Institute of Certified Travel Agents (Wellesley, MA). – To hire the exclusive use of any aircraft, motorcoach, or other vehicle.
رحةل املشاهري
Celebrity Travel
Certified (CTC)
Travel
Charter
Circle trip
Any trip that involves more than a single destination, but which returns to the initial point of departure.
( استشاري رحالت معمتد شهادة متنح لوالكء السفر بعد دراسة أحواهلم يف معهد والكء ) السفر املعمتدين الطريان العارض؛ اجيار؛ تأجري رحةل دائرية ( تعود مره أخري "اىل نفس نقطه البدايه 135
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Circle trip
City guide
City Pair City tour
Class of Service
CLIA Client list Client mix
Commission Common carrier Comp policy
E-A Dictionary for Tourism and Hospitality
– any trip that involves more than a single destination, but which returns to the initial point of departure. – A tour guide who points out and comments on the highlights of a city, usually from a motor coach or van. The departure and destination points of an air or rail journey. – A sightseeing trip through a city, usually lasting a half day or a full day, during which a guide points out the city’s highlights. – The inventory in which a passenger is booked according to the fare purchased. (E.g. a full fare coach class cabin is usually Y class of service) – Cruise Lines International Association, located in New York City, NY. – A printout of the names of all tour participants. – Objectives set by companies to achieve percentages of customers from different market segments. – A small fee that a travel agency or services adds to the total fee in order to make money. – Any person or organization that offers transportation for a fee. – Arrangements for free tickets, rooms, meals, etc.
– Items provided free of charge, such as rooms, meals, tickets, airfare, gifts, souvenirs, etc. Computerized reservation – An automated system used by travel agents system (CRS) that contains pricing, availability and product descriptions for hotels, car rentals, cruises, and air transportation. Conditions – The section or clause of a transportation or tour contract that specifies what is not offered and that may spell out the circumstances under which the contract may be invalidated (in whole or in part). Confirmed reservation – An oral or written statement by a supplier that he has received and will honor a reservation. Oral confirmation has virtually no legal weight. Even written or faxed confirmations have specified or implied limitations. For example, a hotel is usually not obliged to honor a reservation if a guest arrives after 6 p.m., unless late arrival has been guaranteed.
رحةل دائرية تعود اىل املاكن نفسه مرشد س يايح خاص ابملدينة من, قطبا الرحةل, طرفا الرحةل واىل جوةل يف املدينة درجة اخلدمة امجلعية ادلولية خلطوط السـياحة البحرية كشف ابلعمالء مزجي من العمالء معوةل رشكة نقل عام اتفاقية للحصول عيل تذاكر او غرف جمانية مقدم كهدية
Complimentary (comps)
نظام احلجز ابلمكبيوتر أوضاع؛ َج ّو؛ رشوط؛ ظروف
جحز مؤكد
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Connecting room Consumer Continental breakfast –
Contract Control Tower
Cooperative advertising Corporate agency Corporate Rate
Corporate Travel Costing
Cruise
Cuisine
Custom tour Customer Customized tours
Customs
E-A Dictionary for Tourism and Hospitality
– Two rooms that are connected to each other by a door. – The actual user of a product or service. See also customer. At a minimum, a beverage (coffee, tea, or milk) and rolls and toast, with fruit juice sometimes included.
– A legally enforceable agreement between two or more parties. – Often referred to as simply the tower, the people in the Control Tower oversee aircraft movements at the airport, including ground traffic. (co-op) – An agreement between two parties to share the cost of placing an advertisement. – A travel agency that usually caters to mediumlarge sized businesses. – a hotel rate that is designed to appeal to the needs of the business traveler. It is not necessarily a discounted rate or the minimum rate offered by the hotel. Corporate rates normally guarantee the best available room at a fixed cost for a specific period of time, typically outlined in a contract between the hotel and company. – Corporate Travel is travel arranged by a business for business purposes. – The process of itemizing and calculating all the costs the tour operator will pay on a given tour. – A cruise is a voyage on a ship or boat taken for pleasure or as a vacation and usually docking at several port destinations. – a style of cooking characterized by distinctive ingredients, techniques and dishes associated with a specific culture or geographic region. – A travel package created specifically for a preformed group or niche market. The buyer of a product or service. – a customized tour is a tour category where an independent travel plan is designed and arranged just for the traveler’s needs, goals and desires. This type of travel includes private airport/hotel transfers, hotels, internal airfare, trains, cruises, performances, events, activities and privately guided tours. – The common term for U.S. Customs Service, the federal agency charged with collecting duty on specified items imported into the country.
غرفتان متصلتان املس هتكل افطار اورويب ( طعام افطار يشمل القهوة و اخلزب و املرىب و (اجلنب اخل عقد برج املراقبة اجلوية اعالن مشرتك واكةل, واكةل سفر مبقر الرشكة خدمات سفر للرشاكت السعر خاص ابلرشاكت
السفر التجاري حساب التاكليف نزهة حبرية او هنرية؛ يطوف يف البحر – املطبخ الفرنيس – العريب اخل.. الصيين رحةل خمصصة العميل رحةل حسب الطلب
رسوم مجركية
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The agency also restricts the entry of forbidden items.
Database
– A computerized, organized collection of individual customer information.
قاعدة بياانت
Day rate
– Also called a day room. A reduced rate granted for the use of a guest room during the daytime, not overnight occupancy. Usually provided on a tour when a very late-night departure is scheduled.
سعر يويم
Day tour
– An escorted or unescorted tour that lasts less than 24 hours and usually departs and returns on the same day. See sightseeing tour. – The floor area of a ship. Some cruise liners have as many as 11 to 14 decks or more. – A consumer’s wants backed by the ability to purchase. – The location or destination from which a tour officially begins.
جوةل س ياحية ( اذلهاب و ) الرجوع يف نفس اليوم
– Fee collected from a traveler by the
رضيبة املغادرة
Deck
Demand Departure point
Departure tax
سطح السفينة الطلب ن ُ ْق َط ُة الان ِْطالق
host country at the time of departure
Deposit policy
– A specified amount or a percentage of the total bill due on a specified date prior to arrival.
عربون مكقدم للحساب؛ مقدم
Destination
– The geographic place to which a traveler is going.
Direct access
– Refers to a travel agent’s ability to get directly into an airlines database to get true last-seat availability and correct pricing – a big difference between internet fare ” quotes ” and an agent’s CRS ( Computer Reservations System ).
ادلوةل هجة القصد؛ املقصد ( هجة القصد )؛ وهجة الرحةل الوصول املبارش
Double occupancy
– the way in which almost all cruise fares and tour packages are quoted, that is, based on two people traveling together. Most hotel rooms are quoted based on two adults to a room.
اشغال غرفة- اشغال مزدوج مزدوجة
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Double-occupancy rate
– The price per person for a room to be shared with another person; the rate most frequently quoted in tour brochures.
سعر الغرفة املزدوجة
Double-room rate
سعر الغرف املزدوجة
Downgrade
– The full price of a room for two people (twice the double-occupancy rate.) – To move to a lesser level of accommodations or a lower class of service.
ختفيض املس توي أو ادلرجة
Driver-guide
– A tour guide who does double duty by driving a vehicle while narrating.
سائق و مرشد يف ان واحد
Duty-free imports
– Item amounts and categories specified by a government that are fee of tax or duty charges when brought into the country.
معفى من امجلارك
Eco tour
– A tour designed to focus on preserving the environment, or to environmentally sensitive areas.
جوةل بيئيه (ىف الاماكن الىت )تلزتما املعاير البيئية
Educational tour
– A tour designed around an educational activity, such as studying art.
جوةل تعلميية
Embark
– to board a plane or cruise ship
)يركب ( سفينة او طائرة
– Insurance coverage equivalent to malpractice insurance, protecting an agent’s or operator’s staff if an act of negligence, an error, or an omission occurs that causes a client great hardship or expense. – A group tour that features a tour director who travels with the group throughout the trip to provide sightseeing commentary and coordinate all group movement and activities.
تأمني السهو واخلطأ؛ تأمني ض ّد اخلسارة اليت ترتت ّب عىل اخلطأ والسهو
Estimated Time of Arrival
– Literally, the estimated time of the transport’s arrival. As opposed to the ATA (Actual Time of Arrival), the ETA is the time that the flight or transport arrives.
الوقت املقدر للوصول
ETD
– Estimated time of departure.
الوقت املقدر للمغادرة
Errors and Insurance
Omissions
Escorted group tour
جوةل بقيادة مرشد
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Excursion
– a side trip from a main destination, usually at added cost and optional
س ياحة قصرية؛ فسحة
Fare Aggregator
– Fare aggregators’ redirect the users to an airline, cruise, hotel, or car rental site or online travel agent for the final purchase of a ticket. Aggregators’ business models include getting feeds from major OTAs, then displaying to the users all of the results on one screen. The OTA then fulfills the ticket. Aggregators generate revenues through advertising and charging OTAs for referring clients.
سعر مجمع
Fare basis (code)
– The code that determines the price of an airline ticket.
Fishing Trips and tours
– a fishing trip or fishing tour is a travel tour category where groups of fisherman are provided guided tours and typically lodging with the overall purpose of catching fish.
كود من خالهل يمت حتديد سعر تذكرة الطريان رحةل صيد
FIT
– foreign independent tour – actually used generically now for a travel package put together by a travel agent from separate components such as car, hotel and airfare, adjusted exactly as the traveler wishes. May include city tours, theater tickets, and other “independent ” options, and may also include custom mapping/routing to accomplish the client’s goals. It now is more commonly used as an acronym for Flexible Independent Travel. It describes a type of travel or tourism that does not incorporate a packaged tour but is nonetheless customized by a travelselling professional.
رحةل, رحةل س ياحية قامئة بذاهتا س ياحية غري مشموةل خبدمات أخرى
Fly/drive tour
– An F.I.T. package that always includes air travel and a rental car and sometimes other travel components.
ابكدج يشمل طريان و س يارة
Gateway
– City, airport, or area from which a flight or tour departs.
بوابة – مدخل – مدينة يمت من خاللها املغادرة
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Global distribution system (GDS)
– An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabre.
نظام جحز عاملي
Group
– several persons, usually 10 or more, traveling together. Group travel is often available at discounted rates.
مجموعة من الاشخاص
Group leader
– An individual who has been given the responsibility of coordinating tour and travel arrangements for a group. The group leader may act as a liaison to a tour operator or may develop a tour independently (and sometimes serve as the tour director).
قائد اجملموعة
Group Rate
– A negotiated rate on travel, perhaps a stay or vacation plan, that incentivizes for a large crowd or group that books together.
سعر اجملموعة
Group tour
– A travel package for an assembly of travelers that has a common itinerary, travel date, and transportation. Group tours are usually prearranged, prepaid, and include transportation, lodging, dining, and attraction admissions. See also escorted group tour.
جوةل جامعية
Guaranteed tour
– A tour guaranteed to operate unless canceled before an established cutoff date (usually 60 days prior to departure). – A person or company qualified to conduct tours of specific localities or attractions. – A local sightseeing trip conducted by a guide. – a printed version of a document, such as an airline ticket or hotel voucher.
رحةل مؤمن علهيا
Guide or guide service
Guided tour Hard-copy
High season
– the time of year when a destination gets the greatest crowds, and thus can increase hotel and rental car rates, etc. As an example, summertime is high season for travel to Europe (just check the airfares!).
خدمة الارشاد رحةل مبرشد س يايح نسخة مطبوعة؛ ورقية ذروه املومس (اوقات يكون هبا الطلب عايل عيل اخلدمات )الس ياحية
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– Honeymoon travel is a category of travel where a newly married couple travels while celebrating their marriage. – an inexpensive accommodation, usually dormitory style, popular with the student crowd – thus the term “youth hostel”.
رحةل شهر العسل
– a hotel is an establishment providing accommodations, meals, and other services for travelers and tourists.
فندق
An airport or city in which an airline has a major presence and many flights to other destinations. As an example, Delta has a hub in Atlanta. Many carriers use the hub-andspoke system to maximize profits by keeping the aircraft in the air as much as possible. Flights to the hub are many, and from there flights too many other destinations are scheduled.
مطار حموري
In season
– meaning only available at certain times of the year.
يف مومسه
Incentive travel
– travel as a reward for an employee’s outstanding performance.
رحةل تشجيعية أو حتفزيية
Incidental Charge
– Items and services billed to a room after their use, such as movies, phone calls, etc.
مرصوفات أو نفقات طارئة
Incidentals
– Charges incurred by the participants of a tour, but which are not included in the tour price.
نفقات طارئه
Inclusive tour
– a package tour that bundles transportation, accommodations, transfers, sightseeing, possibly some meals, etc.
رحةل شامةل للمجموعات الس ياحية ( ذات سعر خاص و تشمل السكن و الوجبات و )تذاكر الطريان جوةل حرة
Honeymoon Travel
Hostel
Hotel
Hub
Independent tour
A travel package in which a tour operator is involved only with the planning, marketing, and selling of the package, but is not involved with the passengers while the tour is in progress.
بيت ش باب
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Intercontinental
– Having to do with two continents. In travel, transit from one continent to another. Not to be confused with transcontinental.
Itinerary
– A list of a tour’s or entire trip’s schedule and major travel elements.
عابر للقارات
برانمج الرحةل ( الماكن و )املواعيد الساعة البيولوجية ( نتيجة (اختالف التوقيت
Jet lag
An upset of one’s biological clock, due to travel across many time zones; not all folks are affected by it.
Jump Seat
A flight term referring to an auxiliary (extra) seat for persons who are not operating the aircraft, such as the cabin crew or perhaps a trainee.
Kilometer
– a measure of distance used in almost all other countries, at about 5/8 mile.
كيلومرت
Knot
– a nautical measure of speed equaling approx. 1.5 mph. A ship traveling at 15 knots is traveling at about 22 mph. – All non-flying reservations upon arrival such as car rental, hotel, and tourist reservations.
= (عقدة حبرية ) مقياس للرسعة كيلومرت يف الساعة1.58 الرتتيبات, الرتتيبات بعد الوصول بعد الهبوط
– travel by train, bus, limo or taxi to and from an accommodation, plane or cruise ship. a rate that does NOT include airfare; usually includes most other land-based charges such as accommodations, transfers, taxes, and perhaps other optional items like theme park tickets, rental care, etc.
النتقال عن طريق وسائل نقل أرضية رسوم لك ما هو خارج نطاق الطائره
Land arrangements
Land Transfers
Land-only
مقعد متحرك او قابل للطي؛ مقعد نقايل او قابل للطي
Last-seat availability
– the ability of a travel agent to get, literally, the ” last seat ” for you on a particular flight, either at a certain fare or actually the last remaining seat on an aircraft. See “direct access”.
اخر مقعد متاح ابلطائرة
Late booking fee
– a fee due if travel arrangement are made at the last minute. Normally covers express delivery of documents and other last-minute arrangements that may have to be made by a tour operator.
تلكفة التأخر يف احلجز
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a period of time spent during a trip, sometimes overnight, while waiting for a transportation connection – usually a change of planes.
ت ََوق ُّ ٌف ِيف ِر ْح َةل
LDW
- loss damage waiver – Supplementary car rental insurance that covers theft, vandalism, and accident damage.
تنازل يف حاةل الفقدان أو الرضر
Leeward
– the side of a ship or an island that is located opposite from the direction of the prevailing wind -the “Leeward Islands” in the Caribbean for example.
( عىل اجلانب احملمي من الرحي )البعيد عن الرحي
Leisure travel
– Usually signifies traveling for relaxation, vacation, or to visit friends/family. Travel for pleasure as op Leisure travel posed to business.
سفر ترفهييي أو من أجل الرتفيه
Letter of agreement
– A letter from the buyer to the supplier accepting the terms of the proposal. This may also be the supplier’s first proposal that has been initialed by the buyer.
خطاب موافقة
Limited service hotel
– A hotel without a restaurant on the premises.
فندق حمدود اخلدمات
Locater map
– A map of an area or a city, showing locations of attractions and hotels.
خريطة للمدينة يظهر علهيا اماكن املزارات و الفنادق و غريها مأوي- َم ْسكَن.
Layover
Lodging
Low season
Luxury class
Luxury Cruise
Luxury Ocean Cruise
– Any establishment that provides shelter and overnight accommodations to travelers The period when a destination experiences its lowest prices and the fewest number of guests. the most expensive, high-class accommodations or category of fare – Luxury cruises are the most comfortable and convenient way to see the world. Ships are usually smaller in size so the ratio of crew and staff to guests is generally higher than other cruise ships offering that premium service and attention to detail to be expected of exquisite vacations. – a luxury ocean cruise is an ocean cruise on a luxury cruise ship or luxury
مومس كساد ادلرجة الوىل الفاخرة رحةل حبرية او هنرية فاخرة
رحةل فاخرة ابحمليط. 144
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Luxury River Cruise
Luxury travel
Management Company
E-A Dictionary for Tourism and Hospitality
cruise liner or passenger ship used for pleasure voyages, where the voyage itself and the ship’s amenities are a part of the experience, as well as the different destinations along the way – a luxury river cruise is a river cruise on a luxury cruise ship or luxury passenger ship used for pleasure voyages, where the voyage itself and the ship’s amenities are a part of the experience, as well as the different destinations along the way. – while luxury travel is completely subjective to the traveler, it can be loosely defined at travel that constitutes the state of great comfort and extravagant living. A firm that owns several lodging properties.
رحةل هنرية فاخرة
رحةل فاخرة
رشكة ادارة
Manifest
– Final official listing of all passengers and/or cargo aboard a transportation vehicle or vessel.
قامئة راكب
Market demand
– The amount of a specific product or service that may be purchased during a certain period of time in a particular geographic area. – The realistic demand within a given time period for the products produced by all companies within a certain industry or product category.
طلب السوق
Market forecast
التنبؤ حبجم الطلب ابلسوق
Master account
– The guest account for a particular group or function that will be paid by the sponsoring organization.
Maximum stay
– The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare
Meet-and-greet service
– A pre-purchased service for meeting and greeting clients upon arrival in a city, usually at the airport, pier, or rail station, and assisting clients with entrance formalities, collecting baggage, and obtaining transportation.
خدمة الاس تقبال والرتحيب
Meeting/conference tourism
– A tour designed around a specific meeting or conference for the
س ياحة املؤمترات
احلساب الرئييس ( احلساب الفنديق اذلي تدفعه الرشكة املتعاقدة للزنيل او اجملموعة )الس ياحية اقيص مدة لالقامة
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participants. Mission statement
Motor coach
– The concise description of what an organization is, its purpose, and what it intends to accomplish. A large, comfortable bus that can transport travelers and their luggage long distances.
بيان ابملهام حافةل س ياحية
Multi-day tour
– A travel package of two or more days. Most multi-day tours are escorted, allinclusive packages.
جوةل س ياحية لكرث من يوم
National tourism organization (NTO)
A federal-government-level DMO that promotes country as a travel destination.
Net fare, net rate
Implies the commission has not already been added to the price of the fare.
هيئة الس ياحة القومية ( الرمسية ) سعر الصايف ( بدون الرضيبة أو ) رضيبة اخلدمة قطاع التسويق املتخصص
Niche market
No show
Non-refundable
Nonstop Occupancy
Occupancy rate OCV Operations OTA
– A highly specialized segment of the travel market, such as an affinity group with a unique special interest A passenger who doesn’t show for a flight, hotel, or rental car booking. A guest with confirmed reservations who does not arrive and whose reservation was not canceled. a fare that cannot be refunded either in cash or via a credit card credit; very seldom is there an exception. A flight that travels directly to its destination without connections or layovers. – The percentage of available rooms occupied for a given period. It is computed by dividing the number of rooms occupied for a period by the number of rooms available for the same period. – The proportion of reservations expected during any given period. – ocean view, usually in reference to a hotel room. – Performing the practical work of operating a tour or travel program. – Online travel agencies, examples include Priceline, Expedia and Orbitz
Outbound
The departure leg of a journey.
Overbook
Accepting reservations for more space than is available.
مل حيرض و مل:نزيل مل يظهر بعد يقم ابلغاء جحز غري قابل لالسرتداد رحةل بال توقف الشغال
نس بة اشغال الغرف غرفة تري احمليط التشغيل عيل/رشاكت س ياحية الكرتونيه ش بكة الانرتنت متجه اىل اخلارج حيجز لعدد أكرث من املتوفر 146
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– When a carrier books reservations than available seats.
Overbooking Passenger name (PNR) Peak season
E-A Dictionary for Tourism and Hospitality
record
Point-to-point
more
– The official name of one's reservation in a computer reservation system (CRS). – A destination’s high season when demand is strong. Also called the high season. – Refers to the fares between two cities.
Rack rate
– the place where a ship docks; a place visited by cruise ship; the left side of a vessel. – fees levied by local authorities upon the cruise lines for each passenger visiting a port of call, normally added to the total cruise fare. – The price of a hotel prior to discount.
Reconfirm
– to double-check a reservation.
Port
Port charges/taxes
Reservation fee
Rollaway
Romantic Destinations
Room rates
– A customer payment for a certain percentage of the travel package price that’s made immediately after booking. A cot or other bedding that can be added to a hotel room to accommodate another guest. There is often an extra charge for this – romance destination and romance travel is a category of travel that involves travel involving a feeling of excitement and mystery associated with love and often refers to travel associated with a wedding, honeymoon, wedding anniversary, babymoon or another type of romantic getaway. – The various rates used by lodging properties to price rooms. These includeday rate (usually one half the regular rate for a room used by a guest during the day up to 5 p.m.-sometimes called a use rate), flat rate (a specific room rate for a group agreed upon by the hotel and group in advance), group rate (same as flat rate), net group rate ( a wholesale rate for group business to which an operator may add a markup if desired), net wholesale rate ( a rate usually lower than the group rate and applicable to groups or individuals when a hotel is
جحز زائد ( لعداد أكرث من ) املتوفر قامئة بأسامء املسافرين ذروة املومس ( الس يايح )؛ مومس اذلروة السعر اخلاص ابلنتقال ما بني مدينتني ميناء رسوم ميناء السعر اجلاري؛ السعر العادي بدون ختفيضات اعادة اتكيد مصاريف احلجز رسير متحرك مقاصد رومانس ية/ وهجات
سعر الغرفة
147
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Rooming list
Safaris
Sightseeing tour
Single Room
Sleeper
E-A Dictionary for Tourism and Hospitality
specifically mentioned in a tour folder), and published rate ( a full rate available to or advertised to the public-also called the rack rate.) – A printout of the names of all tour participants that also lists special lodging requests and provides a spot for the hotel or cruise ship to fill in the passenger’s room number. – Today the negative hunting connotations of the word ‘safari’ are being rapidly replaced by more modern associations with socially and environmentally responsible travel. Safari travel typically implies that the journey will include game viewing and some time spent in wilderness areas (game reserves and national parks). – Short excursions of usually a few hours that focus on sightseeing and/or attraction visits. – A room that is only guaranteed to comfortably accommodate one guest. May also be called a “Standard Room.” The sleeping compartment aboard a train.
Spa
A resort area centered on a mineral springs, hot springs and the like, typically where one can find massage, hydrotherapy, exercise, steam baths, etc.
Special fare
– Any fare that deviates from normal pricing (typically discounted). A private cabin or compartment with sleeping accommodations on a ship or train.
Stateroom Stopover
Student visa
Tariff Terminal
Tiered pricing
A planned stay over in a city for a day or more, while enrooted to another destination. Sometimes adds significantly to the cost of an air ticket. – permission to enter a country, issued to a student, normally for the purpose of attending school in that country. A schedule of prices/fares. A building where clients report for trips via train, plane, etc.; also called a depot or a station. When suppliers offer different prices to receptive operators, tour operators, and
قامئة بتسكني الغرف
رحالت سفاري
جوةل لزايرة املعامل الرئيس ية غرفة فردية عربة النوم منتجع حصى
سعر خاص اكبينة خاصة ( لكبار الشخصيات )يف سفينة او قطار حمطة توقف ( لفرتة )؛ وقفة قصرية اتشرية دخول خاصة للطالب تعريفه مجركية مبىن الراكب تسعري متدرج 148
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E-A Dictionary for Tourism and Hospitality
group leaders, so each party can earn a profit by marking up the supplier’s price while still offering a fair price to customers. Tour
A prearranged, prepaid journey to one or more destinations that generally returns to the point of origin, is usually arranged with an itinerary of leisure activities, and includes at least two travel elements.
جوةل
Tour guide
A person qualified (and often certified) to conduct tours of specific locations or attractions.
املرشد الس يايح
Tour series
Multiple departures to the same destination throughout the year.
Tourism
The business of providing marketing services and facilities for leisure travelers.
سلسةل رحالت س ياحية لنفس الرشكة س ياحة
Tourist
– This is the majority of adult travelers, when not vacationing. Tourists may be couples, families, or just a person or two who visit locations. A card issued to a visitor in lieu of a visa, usually for a short duration visit.
Tourist card
الساحئ بطاقة س ياحية
Tours
A tour is a journey for pleasure which includes the visiting of a number of places in sequence, especially with an organized group often led by a guide.
جولت
Transfers
Local transportation and porter age from one carrier terminal to another, from a terminal to a hotel, or from a hotel to an attraction.
النتقالت
Transient
A person who stays in a place for just a short while; not a permanent resident, such as a visitor or tourist.
نزيل مؤقت
Transit visa
A visa allowing the holder to stop over in a country or make a travel connection or a brief visit.
تأشرية العبور
Transportation
Any method of moving travelers from one point in a journey to another, such as air, ship, rail, and motor coach travel.
النتقالت/ وس يةل املواصالت
Travel advisory
A travel warning issued by the US Department of State, indicating a special
حتذير سفر 149
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E-A Dictionary for Tourism and Hospitality
caution should be taken in a country due to political unrest, natural disaster, or other special situation. These can be obtained from any good travel agent, on any area you are considering visiting. Travel agency
Usually used in the travel industry to refer to an ARC-appointed storefront retailer.
واكةل السفر؛ واكةل س ياحية
Travel agent
A person or firm qualified to arrange for lodging, meals, transportation, cruises, tours, and other travel elements, typically on a commission basis. A travel agent simplifies the time-consuming and complicated process of planning travel for their customers in addition to providing consultation services and entire travel packages. They may book flights, cruises, rental cars and hotels, as well as resort stays and events. Agents cater to a wide demographic, serving both individuals and corporations. They may also concentrate in a special segment of travel; many agents specialize in leisure, business or group travel, or destination-specific journeys.
وكيل سفرايت؛ وكيل س يايح
Travel Destination
a place to which one is journeying.
Travel Experience
– A travel experience or experiential travel (also known as immersion travel) as it is commonly referred to, is a form of tourism in which people focus on experiencing a country, city or particular place by connecting to its history, people and culture. Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one’s own country
Travel Insurance
Travel Itinerary
a travel itinerary is a travel plan or organization of your travel and involves all of the details, times and dates concerning things like airline, cruises and train transportation confirmations, hotel, villa and accommodation reservations, rental car information, restaurant reservations and much more.
وهجة الرحةل خربة السفر
تأمني السفر
خط سري الرحةل
150
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Travel rewards
Travel Tours
E-A Dictionary for Tourism and Hospitality
– Travel reward programs are often referred to as a loyalty rewards program, and they are generally a campaign devised to generate repeat customers for a particular company by offering a point gratification system for the customers’ business. They are also meant to provide customers with a “thank you” for their loyalty to a company’s product or service. That benefit is typically some sort of discount on certain items or services. a travel tour is a journey for pleasure which includes the visiting of a number of places in sequence, especially with an organized group often led by a guide.
برامج ملاكفئة العمالء املوالني للرشكة
جولت
مسافر
Traveler
One who travels
Turn away
A potential reservation that couldn’t be satisfied because the tour (or hotel, ship, etc.) was fully booked.
حتويل احلجز اىل فندق اخر
Unlimited mileage
No mileage restriction when renting a car.
Upgrade
To move to a better accommodation or class of service. A type of tax system which adds a fixed percentage of taxation on products and services at each step of production or service delivery.
تأجري س ياره "غري مقيد بعدد "الميال ترقيه
Value-added tax (VAT)
رضيبة القمي املضافة
Visa
Usually a stamp in a passport allowing entry into a country for a specific purpose and a finite amount of time.
تأشرية
Voucher
– Documents that are exchanged for goods and service to substantiate payment that will be or already has been made. A voyage is a long journey involving travel by sea or in space. One who purchases an air ticket at the last moment, usually at the airport ticket counter?
)ايصال؛ قس مية؛ مستند ( ادلفع
Voyage Walk-up
Wants
Ways in which a person satisfies a basic need.
رحهل حبريه معيل اللحظه الخريه "يصل اىل املطار دون جحز مس بق ويقوم "برشاء تذكره طريان احتياجات املس هتكل 151
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Wellness Travel
E-A Dictionary for Tourism and Hospitality
wellness travel is a category of travel for the purpose of promoting health and well-being through physical, psychological, or spiritual activities
الس ياحه الستشفائيه
152