English - Arabic Dictionary of Tourism and Hospitality

Pharos University in Alexandria

A Quick

Faculty of Tourism and

Reference

Hotel Management

English -Arabic Dictionary of Tourism and Hospitality

The Faculty of Tourism and Hotel Management (PUA)

E-A Dictionary for Tourism and Hospitality

ENGLISH –ARABIC DICTIONARY FOR TOURISM AND HOSPITALITY

This work was edited and published by students attending the class of “Advanced English Terminology ENG 204”, summer 2017 -2018.

This dictionary helps students and researchers specialized glossaries and terms through its classified and alphabetized sections. The project comes in the framework of the faculty’s efforts to support all those involved in this crucial sector

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Sections:

E-A Dictionary for Tourism and Hospitality

Page no.

• Accommodation ……………………………………………………………….2 • Airport ………………………………………………………………………...11 • Aviation …………………………………………………………………...…..16 • Food & Beverage. ……………………………………………………..……...32 • Hotel Management ……………………………………………………………50 • Housekeeping …………………………………………………………….…..75 • Kitchen…………………………………………………………...……………87 • Port &Sea Travel ………………………………………………………….....108 • Spa………………………………………………………...………………….115 • Tourist Information ………………………………………………….………127 • Travel Agency ……………………………………………….……………....133

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Accommodation

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A report detailing the status of each room, created by a housekeeping supervisor from section housekeepers' reports, usually created by noon

‫تقريرعن حاةل الغرفة‬

acknowledgment

Notice of a confirmed reservation by telephone, fax!, email, letter, postcard, or preprinted form.

‫افاده بتأكيد احلجز‬

All Inclusive

A billing arrangement under which room charges include the guestroom, meals, beverages and activities

‫شامل اللك‬

Arrival

A guest who has come for check-in

Availability

The number of vacancies possible for a specific type of accommodation for a specific set of dates.

‫توفر‬

Average Daily Rate (ADR)

Your average daily rate is the figure derived by dividing actual daily revenue by the total number of rooms sold.

‫معدل السعر اليويم‬

Average Length of stay

The total room nights in a hotel divided by the number of reservations in the hotel. It is used to keep track of hotel performance in attracting and keeping guests in house. Formula: Total occupied room nights / Total bookings.

‫متوسط مدة القامة‬

Back of the house

The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting.

‫املنطقة اخللفيه‬

Best Rate Guarantee (BRG)

The promise that hotels or online travel agencies (OTAs) will display the best rates on their own site as compared to any other side for the same product.

‫ضامن أفضل سعر‬

Booking Engine

A hotel website’s booking engine is the software application being used to secure online reservations. Your booking engine will allow you to sell your rooms through your own website

‫حمرك احلجز‬

a.m. room status report

(ALOS)

‫يف الصباح‬

‫وصول‬

)‫(تطبيق يس تخدم للحجز‬

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and third party sites like Facebook that your hotel is listed on. calling card

A credit card for making telephone calls; issued by either the local phone company or a long-distance company

‫بطاقة التصال‬

Cancellation

A confirmed booking that has been withdrawn by the guest

‫الغاء‬

Cancellation hour

the hour after which a property may release for sale all unclaimed nonguaranteed reservations, according to property’s policy

‫ساعه الالغاء‬

Central Reservation

The application used to manage a hotel’s distribution and hotel room bookings. Typically will be used to reach guests via multiple distribution channels such as travel agencies (via GDS), online travel agencies (such as Expedia, Orbitz, Travelocity, Priceline and others), direct to the hotel website, and telephone (either via call center, direct to property or both).

‫نظام احلجز املركزي‬

Check – in

Procedure by which an airline or hotel formally registers the arrival of a passenger for a flight or a guest for a stay

)‫تسجيل الوصول ( التسكني‬

check-out

Describes a room in which the guest is expected to check out that day.

‫املغادرة‬

Closed to arrival (CTA)

It means that no new reservations can be taken for guests arriving on this date.

‫مغلق حىت الوصول‬

Closed to Departure (CTD)

A restriction by which the hotel can restrict any check outs on a specific day.

‫مغلق حىت املغادرة‬

Commission

That payment that a travel agent receives from a supplier for selling transportation, accommodation or other services.

‫معوةل‬

Complimentary

Free use of room or services

System (CRS)

)‫جماىن (جمامهل من الفندق‬ 4

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Confirmation

A room reservation writing by a guest

in

‫تأكيد‬

Confirmation Number

A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists

‫رمق تأكيد احلجز‬

Convention

A large gathering of people of the same vocation

‫اتفاقيه‬/‫اتفاقيه‬/‫مجمع‬

Corporate Rate

A rate for business houses that guarantee a minimum number of room nights per year

‫معدل رشاكت‬

Credit

A facility that enables a guest to use goods and services now but paid later

‫مدين‬

Daily Sales Recapitulation

transcript of all sales of hotel

Day Rate

A rate for guests who are not staying overnight

Debit

Charge to an account

Departure

A guest checking out of the hotel

Diplomatic Rate

Do-not-Disturb – A guest requesting not to be disturbed

‫معدل دبلوماىس‬

Distribution Strategy

Determining when and through what channels to sell rooms based upon the cost of acquisition of the individual channel. By driving business to lower cost acquisition channels during high demand periods, hotels can maximize their profitability.

‫أسرتاتيجية التوزيع‬

Double Occupancy

Room occupied by two persons

Dynamic Packaging

The ability to create packages based upon the components the customer selects.

‫التغليف ادلينامييك‬

early makeup

A room status term indicating that the guest has reserved a nearly check-in time or has requested his or her room to

‫تريب مبكر‬

confirmed

‫خالصه املبيعات اليوميه‬ ‫املعدل اليوىم‬ ‫دائن‬ ‫الرحيل‬

‫اشغال مزدوج‬

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be cleaned as soon as possible.

‫النظام الوروىب‬

European Plan

Charges for the room only

Family Rate

A rate found mostly in resorts for families on holiday

‫املعدل اخلاص ابلعائالت‬

Folio

A Folio is a collection of Charges and Payments incurred or made by a Guest or corporate account, or in-house account, etc.

‫ملف‬

Frequent Traveller Rate

A rate that gains discounts for frequent use of the property under a Frequent Traveller Program

‫معدل املسافر ادلامئ‬

front desk

The focal point of activity within the hotel, usually prominently located in the hotel lobby. Guests are registered, assigned rooms, and checked out at the front desk

‫املاكتب الاماميه‬

Front Desk System

Your small property’s front desk system (also known as a property management system), is the software used to automate the operations of a hotel. It will allow you to manage the day-to-day operations of a property.

‫نظام املاكتب الاماميه‬

Front of the house

The functional areas of the hotel in which staff have extensive guest contact, such as the food and beverage and front office

‫الصفوف الماميه‬

Function Room Occupancy

The measure of how efficiently hotels are utilizing their function room space.

It is recorded as an occupancy percentage

‫اداره نس به اشغال الغرف‬

Government Rate

A negotiated discounted rate with government bodies for their travelling officials and foreign visitors

‫معدل خاص ابجلهات احلكوميه‬

Gross Margins

The figure you arrive at after dividing your gross profits by net sales.

‫الهوامش الجاملية‬

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Calculated as room revenue minus expenses divided by total rooms available. It is the new RevPAR for owners.

‫اجاميل الرحب التشغييل للك‬

Group Rate

A discounted rate for groups in view of volume business

‫معدل اجملموعات‬

Guest Cycle

A division of the flow of business through a hotel that identifies the physical contacts and financial exchanges between the guests and the hotel.

‫ الزنيل‬/ ‫دورة الضيف‬

Guest Folio

A master bill of a resident guest

Hosted Payment System

The system that presents a web page where payment information is securely collected

‫نظام ادلفع املس تضاف‬

Hotel Federation Rate

A courtesy rate to all members of the hotel federation

‫معدل احتاد الفنادق‬

House Count

The number of guests residing in the hotel

‫عدد الزنلء‬

Housekeeping Status Report

A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check.

‫تقرير حالت الارشاف ادلاخىل‬

Incidental Charges

Charges made to a guest account other than the charges and tax for the guestroom

‫مصاريف طارئه‬

Inventory

The rooms available that the hotel has to distribute/sell across all channels.

‫اخملزون‬

Invoice

An Invoice is a request for payment made by the hotel to a company with which is does business.

‫فاتورة‬

Late Charge

Amount posted to a guest account after check-out.

‫رسوم متأخره‬

Gross Operating Profit Per Available Room (GOPPAR)

‫غرفة متوفرة‬

‫فاتوره هبا مجيع بياانت املدفوعات‬ ‫للزنيل‬

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Late Check-out

A guest who has requested a departure beyond the official check-out time of the hotel

‫مغادره متأخره‬

Log Book

Located at reception containing instructions/information/ happenings/handover of the day to know of

‫دقرت التسجيل‬

Loyalty Program

A Loyalty Program is a marketing program that offers rewards to guests for regular or frequent business.

‫برانمج الولء‬

master key

A key that can open all guest room doors that are not double-locked

‫مفتاح الرئيىس‬

MEMO

A short official note that is send by a manager to employee within the same hotel

‫مذكرة‬

No Baggage

A guest with no luggage

Non-guest Account

Account of transactions of companies, groups and non-resident individuals

‫نزيل بدون حقائب‬ ‫حساب اتبع جلهه أخرى‬ )‫(غري خاص ابلزنيل‬

Occupancy

The number of saleable rooms occupied by guests

‫الاشغال‬

Occupancy Report

A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day

‫تقرير الاشغال‬

Overbooking

Booking rooms that are beyond the hotel room capacity

‫زايده ىف جحم احلجوزات "تتجاووز‬ "‫سعه الفندق‬

Overstay

A guest who remains at the property after his or her stated departure date.

‫اقامة جتاوزت فرته القامه السابق‬ ‫جحزها‬

P.m room status report

A report detailing the status of each room, created by a housekeeping supervisor from section housekeepers' reports, usually created by night

‫تقرير عن حاةل الغرفة‬ ‫يف املساء‬

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‫سعر صفقه‬/‫معدل‬

Package Rate

A rate quoted when there are events in the city and includes the price of access to the events

Posting

Entry made in the guest folio

Paid-in-advance (PIA)

A guest who pays his or her room charges in cash during registration. PIA guests are denied in-house credit

‫مدفوع مقدما‬

property management system (PMS)

A computerized front desk system that manages hotel room inventory, guest billing and interfaces with various other systems such as telephone, call accounting, point of sale (POS)

‫نظام ادارة املمتلاكت‬

PROPRIETARY BOOKING ENGINE

A internet reservation system that is owned and operated by an individual hotel or group of hotels to allow them to take reservation on their own website without paying a fee to the GDS, third party booking engines or franchise reservation systems

‫حمرك جحز امللكية‬

Rack Rate

The official rate of a particular category of a room established by the hotel on a given day

‫معدل الاساىس‬

Registration Card

A printed form for a registration record, In most countries, the guest's signature on a registration card is required by law.

‫بطاقة التسجيل‬

Room Allocation

Assigning a room to a guest after he has registered into the hotel

‫توزيع الغرفه‬

Room Discrepancy Report

A report listing any discrepancies between front desk and housekeeping room status

‫تقرير تناقض الغرف‬

Room Night

A charge for a one night occupation, spanning two days from noon to noon

‫سعر الغرفه ىف اليهل‬

Room Plan

A package proposal of room and meals in a single price

‫خطه الغرفه‬

Room Revenue Day

12 noon to 12 noon of the next day

‫ادخال ىف فاتوره الزنيل‬

‫ادلخل اليوىم للغرفه‬ 9

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‫تعارض حالت الغرف‬

Room Status Discrepancies

A situation in which the housekeeping department’s description of a room’s status differs from the room status information that guides front desk employees in assigning rooms to guests

Room Tariff

Room rate

rooms allotment report

A report that summarizes rooms committed (booked or blocked), by future date

‫تقرير ختصيص الغرف‬

service charge

A percentage of the bill (usually 10% to 20%) added to the guest charge for distribution to service employees in lieu of direct tipping.

‫تلكفة اخلدمة‬

Sold Out

It is a status in which all the rooms in the hotel are sold

‫مباعة‬

Tentative Booking

When reservation is waiting bookers confirmation

‫جحز مؤقت‬

Transaction

Exchange of cash or credit for services purchased

‫معلية جتارية‬

Travel Agents Rate

A negotiated rate for volume business through travel agents

‫معدل رشاكت الس ياحة‬

Upgrade

Change of room status to a higher rate and standard

‫ترقيه‬

Walk-ins

Guests who arrive at hotel without prior reservation

‫معالء وافدون دون جحز مس بق‬

‫تسعريه‬/‫تعريفه‬

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Airport

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Airline

The airline or carrier you fly with is the name of the company that owns the airplane e.g. Singapore Airlines, British Airways

‫رشكة طريان‬

Arrivals

When your plane arrives at the airport, your family and friends will meet you at arrivals

‫الوصول‬

Board

To board (a plane) means to go onto it.

‫يصعد عىل منت الطائره‬

Boarding pass

After you have notified the airline you are at the airport and you’ve checked your luggage, you will be given a boarding pass that shows you where the plane will be boarding and it will also show your seat number.

‫بطاقة الصعود للطائرة‬

Boarding time

Your boarding time is the time that people will be allowed to start entering the plane

‫وقت الصعود‬

Book (a ticket)

When you book a ticket it means that you have reserved your place and paid for it

‫حيجز تذكرة‬

Business class

Business class is the area where people who are traveling for business purposes sit. It’s towards the front of the plane and the tickets are more expensive than normal tickets.

‫درجة رجال العامل‬

Carry on (luggage)

Your carry-on luggage is the small piece of hand luggage that you are allowed to take with you onto the plane. These bags usually have to be a certain size and weigh less than 8kg.

‫حقيبه يسمح للمسافر الصعود عىل‬ ‫الطائره هبا‬

Check in

When you check in, you notify the airline you have arrived at the airport.

They will take your suitcase and give you a boarding pass. The area where

‫تسجيل ادلخول‬

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you do this action is also called checkin.

Conveyor belt/carousel/baggage claim

When your plane arrives, your bags and suitcases come out on the moving conveyor belt. Another word that you might hear for this is a carousel or baggage claim

‫سري المتعة‬

Customs

.

Before you’re allowed to enter the country, you must go through customs where you will be met by a customs office

‫امجلارك‬

Delayed

If your flight has been delayed, it means that it’s late. Maybe it has been delayed because of bad weather, too much air traffic, or technical problems.

‫تأخري موعد الوصول‬

Departures

When you are leaving to go on a trip, you will need to go to the departures lounge where you will wait to board your flight.

‫صالت املغادره‬

Economy class

Most people who travel by plane travel in economy class because the price is much cheaper.

‫ادلرجة القتصاديه‬

First class

First class is the most expensive area of the plane.

‫ادلرجه الوىل‬

Fragile

Sometimes we carry things that are delicate or easily broken when we travel. A way of letting the people handling our suitcases know is to mark it with a sticker saying fragile.

‫ قابل للكرس‬/ ‫هش‬

Gate

In the departures lounge there are a number of different gates (doors) that lead to different flights.

‫بوابة‬

Identification (ID)

Your ID or identification is

your your

personal official

)‫التعريف (الهوية‬ 13

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document that you need to ensure you are who you really are. When flying, the ID you’re required to carry is your passport Liquids

Liquids are anything that is not solid or hard or has a watery base such as a bottle of water, perfume or foundation.

All airports do not allow passengers to travel with more than 100ml of liquids.

‫السوائل‬

Long-haul flight

A flight that travels a long distance in one go for example a long-haul flight would be flying from New York to Sydney.

‫الطريان ملسافات طويةل‬

On time

When you are traveling and you want to check the status of your flight you can look at the departures board. Here you will see all your flight information and if it says that your flight number is on time then the plane will depart at the right time

‫يف الوقت احملدد‬

One-way (ticket)

If you ask for a one-way ticket it means that you do not want to return to your destination. The opposite of a one-way ticket is a return ticket.t

‫تذكرة ذهاب فقط‬

Oversized baggage/Overweight baggage

Each passenger is only allowed to have one suitcase that weighs 20kg or less. If they have a big piece that you want to send or something that is too heavy, the people at check in will charge you more money.

‫ المتعة ذات الوزن‬/‫المتعة الكبرية احلجم‬ ‫الزائد‬

Stopover (layover)

If you are traveling on a long-haul flight, you usually have to have a short stop in another country first. This stop is called a stopover or a layover.

‫نقطة توقف الرحةل‬

Travel agent

A travel agent is a person who will help you to organize your travel plans and book your flights.

‫وكيل سفر‬

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Visa

E-A Dictionary for Tourism and Hospitality

‫تأشرية‬

A visa is a special document that gives you permission to enter a country.

Some countries have strict laws and depending where you’re from, you may need to obtain (get) a visa.

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Aviation

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AAR

Airport Acceptance Rate or Airport Arrival Rate, A dynamic input specifying the number of aircraft an airport or airspace can accept per hour.

‫معدل الطائرات الىت ميكن أن‬ ‫يس تقبلها املطار ىف الساعة‬

AAR

Air to Air Refueling or Automated Aerial Refueling, is the process of transferring aviation fuel from one military aircraft (the tanker) to another (the receiver) during flight.

‫الزتود ابلوقود أثناء الطريان‬

AASR

airport surveillance radar (ASR) is a radar system used at airports to detect and display the presence and position of aircraft in the terminal area, the airspace around airports.

‫نظام رادار املطار‬

ACI

Airports Council International (ACI) is the only global trade representative of the world's airport authorities

‫اجمللس ادلويل للمطارات‬

ADD-ON FARE

Used primarily for international travel, where the fare from a gateway city is fixed and a fare for travel to the gateway city is added on to provide a total fare for travel.

‫أجرة اضافية‬

ADVANCE PURCHASE FARE

An airfare which requires that the ticket be purchased a minimum period of time prior to departure date.

‫سعر تذكرة طريان قبل املغادرة بفرتة‬ ‫زمنية حمددة‬

AEA

The Association of European Airlines.

An association of the largest European scheduled airlines.

‫منظمة الطريان املدىن الوروبية‬

AFCS

Automatic flight control system that provides inputs to the fight controls to assist the pilot in maneuvering and handling the aircraft.

‫نظام الطيار الآىل‬

Aileron

Control surfaces hinged at the back of the wings which by deflecting up or down help to bank the airplane.

‫جنيحات‬

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Air cargo

Cargo that is moved using airplanes.

Air route

controlled air space or part of it is the form of a corridor secured for use of air transportation.

‫الشحن اجلوى‬ ‫مسار جوي‬ ) ‫( للطائرات‬

Air traffic

movement of aircrafts in the air and on the maneuvering area of the airfield.

‫احلركة اجلوية‬

Air Traffic Control

Usually refers to the control tower at the airport, but may also be a control center somewhere else in charge of controlling a large area of sky.

‫مراقبة حركه الطريان‬

Air transportation.

aircraft flight carrying passengers, luggage, cargo and mail on the basis of payments or rental agreement.

‫النقل اجلوي‬

Air Travel

air travel is the action or process of making a journey by aircraft.

‫السفر ابلطريان‬

Air Travel Card

a credit card sponsored by the airlines, for the purchase of air travel only.

‫بطاقة ائامتنية للسفر‬

Aircraft

a flying machine holding in the air using the interaction with air, if it does not involve the interaction of air with land or water surfaces.

‫طائِ َرة‬

Aircraft captain.

a pilot responsible for the aircraft operation and safety during the flight.

‫قائد الطائرة‬

Aircraft parking lot

a place on the apron for parking the aircraft.

‫موقف الطائرات‬

Aircraft type

aircrafts with the construction of a same type, including the modifications, except the modifications with the different air dynamic data.

‫نوع الطائرة‬

Airframe

The fuselage, booms, nacelles, cowlings, fairings, and airfoil surfaces of an aircraft.

‫هيلك الطائرة‬

Airline Alliance

These are agreements of cooperation

‫حتالف رشاكت الطريان‬ 18

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Airline fare

Airport

Airport access fee

Airport transfer

Airspeed

ALS.

Altimeter

Altitude Amadeus

AME

Ancillary services:

E-A Dictionary for Tourism and Hospitality

between groups of airlines. Alliances offer airlines more flexibility and larger networks Price charged for an airline ticket.

Several types of fares exist and can change with market conditions. a location where aircraft such as fixedwing aircraft, helicopters, and blimps take off and land.

A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer’s car rental bills. a transport service to/from an airport to hotel, etc., normally prepaid as part of a package tour, but available separately as well.

The speed of an aircraft relative to its surrounding air mass.

See: calibrated airspeed; indicated airspeed; true airspeed.

Approach light system. A lighting system installed on the approach end of an airport runway and consists of a series of light bars, strobe lights, or a combination of the two that extends outward from the runway ends.

A device similar to a barometer that measures atmospheric pressure to show an aircraft’s altitude. the height of an object or point in relation to sea level or ground level. is a computer reservation system (or global distribution system, since it sells tickets for multiple airlines) owned by the Amadeus IT Group An aviation medical examiner (AME) is a physician designated by the local aviation authority and given the authority to perform flight physical examinations and issue aviation medical certificates.

Additional services provided to customers beyond the ticket. Typical examples of airline ancillary services include extra baggage, priority seating, catering on board, etc.

‫سعر تذكرة الطريان عىل رشكة معينة‬ ‫املطار‬ ‫رمس ادلخول للمطار‬ ‫الانتقالت من و ايل املطار‬ .‫الرسعة اجلوية‬ ‫نظام اضاءة مدرج القالع والهبوط‬

‫مقياس ارتفاع الطائرة عن سطح‬ ‫البحر‬ ‫الارتفاع العمودي فوق سطح البحر‬ ‫ نظام جحز طريان‬, ‫أماديوس‬ ‫طبيب متخصص ابلفحص الطىب‬ ‫أثناء الرحةل‬

‫ الاضافية‬/ ‫اخلدمات الثانوية‬

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APEX

an airline term meaning “advance purchase excursion fare” – normally the least expensive fares.

‫سعر خمفض لتذاكر الطريان‬

Apron

A defined area on an airport or heliport intended to accommodate aircraft for purposes of loading or unloading passengers or cargo,

‫املاكن اخملصص لتفريغ وحتميل محوةل‬ )‫الطائرات (راكب – بضائع‬

Arrival area (Arrivals)

The area of the terminal used for airplanes coming to the airport.

‫صاةل الوصول‬

ASK

Available Seat kilometers, the measure of a flight’s passenger carrying capacity. Calculated by multiplying the number of seats on an aircraft by the distance travelled in kilometers.

Used to measure an airline’s capacity to transport passengers.

‫الطاقة الستيعابية للطائرة من الراكب‬

ATMS

Air Traffic Management System, is an aviation term encompassing all systems that assist aircraft to depart from an aerodrome, transit airspace, and land at a destination aerodrome.

‫نظام ادارة احلركة اجلوية‬

ATO

Airline Ticket Office – becoming rarer these days, as carriers continue to reduce customer service.

‫مكتب مبيعات لتذاكر الطريان‬

ATP

(Airline Transport Pilot): The pilot certificate requiring the highest level of experience and skill, required for captains working for major airlines.

The actual inventory of seats that is really available to be sold at a certain fare. Just because a fare is presented as “available " between two cities does NOT mean seats at that rate are available. This causes much confusion when airfare ads are published, so you must read the “fine print “before calling your agent and asking them to get that fare for you.

‫شهادة مؤهل الطيار‬

availability

‫املقاعد املتاحة للحجز عىل الرحالت‬ ‫اخملتلفة‬

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Axes of Flight

There are three axes of flight, each with their own name

‫حماور الطريان‬

Baggage

luggage and other items brought on the airplane by passengers.

‫المتعة‬

Baggage area

The area of the airport terminal used for dealing with Baggage.

‫منطقة المتعة‬

Base fare

The cost of an airfare prior to addition of fees, taxes or surcharges

‫السعر الساىس بدون رضائب‬

Board

To board (a plane) means to go onto it.

‫َر ِكب‬

Book (a ticket)

When you book a ticket it means that you have reserved your place and paid for it.

‫حيجز تذكرة‬

BUMPING

The practice of removing a passenger with a confirmed reservation from a full flight. Each airline has its own bumping policy, but generally, the last passengers to check-in and/or arrive at the departure gate are the ones most likely to be bumped.

‫عدم السامح ابلسفر لحد الراكب‬ ‫عىل الرحةل ابلرمغ من وجود جحز‬ ‫مؤكد‬

Business class

Business class is the area where people who are traveling for business purposes sit.

‫درجة رجال العامل‬

Cabin Crew

The collective group attendants and the purser The cabin crew is primarily for handling within the cabin.

of flight as a whole. responsible the duties

‫طاقمي الضيافة عيل الطائرة‬

Cabin-(Aircraft)

The section of the aircraft in which passengers travel.

‫درجات الطريان‬

cancellation charge

A fee assessed for canceling a reservation. For Airline tickets, the cancellation penalty is usually collected by refunding only a portion of the ticket price. For hotel reservations, the cancellation penalty is charged to the credit card or deposit

‫غرامة الغاء احلجز‬

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used to secure the reservation.

Cancellation penalty

A fee to charge to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.

‫غرامة الغاء احلجز – عقوبة مالية‬

ICAO

International Civil Aviation Organization. A UN body for international civil aviation.

‫املنظمة ادلولية للطريان املدىن‬

Captain

(Aircraft-The captain is the pilot in command (PIC), which is the person in the cockpit sitting on the left with 4 stripes on their shoulder.

‫قائد الطائرة‬

Change of equipment

when a flight, with a single flight number, lands and changes the type of airplane used before continuing on to its destination. Sometimes referred to as a change of gauge.

‫استبدال الطائرة‬

Chart

An aeronautical map showing information use to the pilot in going from one place to another.

‫خريطة تعطى معلومات مس مترة عن‬ ‫ماكن الطائرة‬

Charter

To hire the exclusive use of any aircraft

‫الطريان العارض‬

COACH

The “economy " section of an aircraft, which may have multiple fares for the same flight.

‫ادلرجة الاقتصادية أرخص درجة عىل‬ ‫الطائرات‬

cockpit

a compartment for the pilot, and sometimes also the crew, in an aircraft or spacecraft.

‫مقصورة خاصة بقائد الطائرة أو طامق‬ ‫الضيافة‬

Code sharing

an aviation business arrangement where two or more airlines cooperate by sharing the same flight, splitting marketing and operating carrier, improving airlines’ network capacity and efficiency.

‫اتفاقية املشاركة بني رشكىت طريان‬ ‫لتس يري رحالت معينة أحداهام‬ ‫يتص ببيع املقاعد والخرى تشغيل‬ ‫الرحةل‬

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Concessions

Businesses often inside the airport terminal. These usually sell food, beverages or retail goods such as book, magazines or souvenirs to passengers.

‫ حمال ومطامع داخل‬/ ‫السواق احلرة‬ ‫صالت املطار‬

Concourse

An open space for people to move around in an airport terminal.

‫ممرات خمصصة حلركة الراكب‬

confirmation code

The code assigned to a travel itinerary that identifies the passenger and gives the Customer Service Representative an easy way to locate all the traveler's information.

‫رمز التاكيد‬

Connecting Flight

A flight that makes a stop at an intermediate point where travelers must change planes in order to connect to another flight to reach their destination. (I.e. San Francisco to Chicago and Chicago to New York).

‫رحهل طريان حتتوى عىل أكرث من‬ ‫نقطة توقف يمت اس تكامل الرحةل عىل‬ ‫طائرة اثنية‬

CRS

Computer Reservation System is a computer network containing travel related information such as schedules, availability, fares and other services, which enables automated travelrelated transactions between travel providers and travel agents.

‫نظام جحز مركزى ابلمكبيوتر‬

Curfew

Legislative procedures at an airport to restrict the types of aircraft and the way they can operate at an airport overnight.

‫اجراءات قانونية حلظر تس يري أنواع‬ ‫معينة من الطائرات ىف مطار معني‬

Dangerous Goods

Articles or substances which are capable of posing a significant risk to health, safety or to property when transported by air.

‫البضائع اخلطرة‬

Departure area (Departures)

The area of the terminal for airplanes leaving the airport.

‫منطقة املغادره‬

Deregulation

Refers to the deregulation of airline markets and the removal of government controls on pricing and

‫حترير أسعار الطريان واملسارات‬ ‫املسموح هبا للطريان‬ 23

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routes permitted to fly.

Destination

The place an aircraft is going to. An aircraft may have more than one destination.

‫وهجه السفر‬

Direct flight

A flight that goes from a traveler’s origin to their final destination with one or more intermediate stops. No change in aircraft occurs. (I.e. San Francisco to New York with a stop in Chicago)

‫رحةل مبارشة؛ طريان مبارش‬

An additional fare added to national flights.

A flight that starts and ends in the same country. This is usually between two cities in the same country.

‫اجرة اضافية عيل الطريان احمليل‬

double booking / duplicate booking

Two reservations for the same traveler on the same day or on overlapping dates. Airlines will cancel both reservations if they discover a duplicate booking.

‫جحز مزدوج لشخص واحد‬

Economy class

Most people who travel by plane travel in economy class because the price is much cheaper.

‫ادلرجة الاقتصادية‬

A "paperless" airline ticket allowing one to check in and fly with just proper photo ID. What may look like a ticket is actually just a paper passenger receipt. E-tickets cannot be lost, or used by anyone else, so they are safer than standard paper tickets, which may soon become extinct.

Discounted airfares offered by travel consolidators.

To distinguish one fare level from another, the airlines assign special purchasing rules and restrictions.

Generally, the lower the fare, the more restrictions a fare has (such as 21 day advance purchase or Saturday night stay or travel on a certain day of the week).

‫تذكرة الكرتونية‬

Domestic fare Domestic flight

electronic ticket

Exclusive fare fare rules

‫الطريان ادلاخيل‬

‫ حرصى‬/ ‫سعر خاص‬ ‫قواعد السعر‬

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First class is the most expensive area of the plane. There is a lot of space to move. The seats are bigger and the service is better.

‫درجة أوىل؛ ممتاز‬

Pilot who is second in command.

The pilot in the cockpit sitting on the right with 3 stripes.

The noun form of Fly. This is the term for what a person takes when they fly.

‫مساعد طيار‬

Commonly referred to as stewards/stewardesses and air hosts/hostesses, flight attendants are available to ensure the safety and comfort of the passengers of an aircraft.

‫مضيف جوي‬

Flight corridor

A term commonly used to describe a grouping of flight tracks taken by aircraft.

‫ممر طريان‬

Flight Crew

Sometimes called the aircrew, the flight crew consists of everyone hired by the airlines on a flight, including pilots, pursers, and flight attendants.

A single path depicting where an aircraft intends to fly.

‫طامق الضيافة عيل الطائرة‬

Flight plan

A broad explanation of a flight from one point to another.

‫خطة الرحةل اجلوية‬

Flight track

A line on a map showing exactly where an aircraft actually flew.

‫تعقب الرحةل اجلوية‬

Frequent Flier

One who flies frequently

Fuselage

The main body of an aircraft, where passengers, crew, and cargo ride.

َّ ‫جِ ْس ُم‬ ‫الطائِ َرة؛ هيلك الطائرة‬

Galileo

is a computer reservations system (CRS) owned by Travelport, also used to book train travel, cruises, car rental, and hotel rooms

‫ نظام جحز طريان‬, ‫جاليليو‬

First class

First Officer

Flight

Flight Attendant

Flight path.

‫الطائرة‬

‫مسار الطريان‬

‫مسافر بشلك متكرر عىل رحالت‬ ‫رشكة معينة‬

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GDS:

General aviation

E-A Dictionary for Tourism and Hospitality

A Global Distribution System is a computer network Containing travelrelated information such as schedules, availability, fares and related services, which also enables automated travel-related transactions between travel providers and travel agents. In addition to providing a Computerized Reservation System, GDSs offer travel-related content to a broad range of agents worldwide, making global reach an important element of their value proposition.

A term used to describe the many small aircraft that are not generally used by airlines or large charter companies.

‫نظم التوزيع العاملية‬

(‫طريان خاص غري( جتاري‬

General aviation

A term used to describe the many small aircraft that are not generally used by airlines or large charter companies.

‫ غري جتاري‬/ ‫طريان خاص‬

Gross Weight

The fully-loaded weight of an aircraft, also known as “takeoff weight”, which includes the weight of passengers, cargo, and fuel.

‫الوزن الجاميل‬

Ground Handling Operator

Company that provides ground handling support services to airlines.

These may include catering, cleaning, passenger check-in and ticketing and engineering support.

‫رشكه للخدمات الرضية‬

GSA

General Sales Agent, An agent authorized in a country to handle an airline's export sales/services.

‫وكيل املبيعات‬

Hub

an airport or city in which an airline has a major presence and many flights to other destinations. As an example, Delta has a hub in Atlanta.

Many carriers use the hub-and-spoke system to maximize profits by keeping the aircraft in the air as much as possible. Flights to the hub are many, and from there flights too

‫مطار حموري تطري منه الرحالت‬ ‫ادلاخلية اىل اكفة مدن ادلوةل‬

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IATA.

In-flight Service

interline connection

International flight

internet fare

Jump Seat

Landing

Long-haul flight

lowest available fare

lowest fare

E-A Dictionary for Tourism and Hospitality

many other destinations are scheduled.

International Air Transport Association. A global association of more than 200 airlines.

.‫املنظمة ادلولية للنقل اجلوى‬

Entertainment (movies, television, etc.), meals, beverages and other items made available during a flight for the convenience of the passenger

‫خدمات داخل الطائرة‬

A flight on one airline that connects to a flight on another carrier - these tickets are usually more expensive than flying all on one carrier but may be the only way to get to a destination in some cases. Also, unless an interline agreement for baggage handling exists, you may have to claim your luggage from the first flight and recheck it on the next carrier's flight. Not the best way to travel by air!

A flight that starts in one county and ends in another country.

‫رحةل طريان مرتبطة برحةل طريان‬ ‫أخرى لس تكامل السفر اىل مقصد‬ ‫معني والعودة منه‬

Typically a highly restricted fare the airline offers only on the Internet for a limited period of time.

A flight term referring to an auxiliary (extra) seat for persons who are not operating the aircraft, such as the cabin crew or perhaps a trainee.

The act of an airplane returning to the ground.

‫أسعار تذاكر الطريان (تظهر عيل‬ )‫الانرتنت لفرتة حمدود‬

A flight that travels a long distance in one go.

‫الطريان ملسافات طويةل‬

The current, lowest airfare available for purchase right then - may or may not change within minutes/hours/days!!

The lowest published airfare between two cities; airlines may NOT have seats available at that fare, as the airlines usually have a limited number of those seats on any given flight.

‫اقل سعر متاح‬

‫رحهل طريان دوليه‬

‫مقعد قابل للطي‬ ‫هبوط‬

‫اقل سعر‬

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maximum stay

MCT

minimum stay

Non-Changeable Ticket

Non-endorsable ticket

non- stop flight

non -transferable

no -show

One-way (ticket)

Open return

open -ticket

Overbooking

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The maximum time you may stay at your destination in order to qualify for a specific airfare. Normally most fares have a 30-day limit, but some are less. Usually, the longer you stay, the higher the fare will be.

Minimum Connecting Time, the least amount of time an airline allows for a passenger connecting between flights at an airport.

A fare requirement that requires the passenger to stay for a designated period of time. (Example: one week, or over a Saturday night).

A ticket that cannot be exchanged for a different route or flight once it’s been purchased.

A ticket issued by an airline that cannot be used to fly with another airline.

A flight that proceeds directly to the final destination without any stops at intermediate points.

A ticket issued in a particular name that cannot be used by another passenger.

A traveler who does not appear for a flight on which he or she has a reservation and fails to cancel that reservation properly. Airlines will cancel all further flights on a traveler's itinerary if a traveler noshows on any segment of the trip.

If you ask for a one-way ticket it means that you do not want to return to your destination. an air ticket with no return date specified. Rarely done these days, usually quite expensive and not allowed on most discounted fares.

A ticket valid for a travel between specified points without a reservation or a specific flight number.

A practice adopted by airlines where more seats are confirmed on a flight than available on the aircraft.

‫اقيص مدة اقامة ابملقصد‬

‫احلد الدىن للوقت املتاح لالنتقال بني‬ ‫الصالت داخل املطار‬ ‫اقل مدة لالقامة ابملقصد‬ ‫تذاكر ل ميكن استبدالها‬ ‫تذكرة غري قابةل للتداول برشاكت‬ ‫أخرى‬ ‫رحةل مبارشة‬ ‫تذكر غري قابةل لالس تعامل من قبل‬ ‫خشص اخر‬ ‫راكب مل حيرض للمطار ومل يمتكن من‬ ‫الغاء احلجز‬

)‫تذكرة ( ذهاب او اايب فقط‬ ‫عوده مفتوحه (تذكره مصدره بدون‬ )‫حتديد موعد العوده‬ ‫تذكرة مفتوحة ( غري حمدد اترخي‬ ‫) انهتاهئا‬ ‫جحز زائد عن املقاعد املتاحة‬

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Passenger facility charge (PFC) Pattern

Penality fare

PNR

point –to -point

promotional fare

PSS

Published fare

Purser-(Airline)

Red-eye flight

refundable ticket

reicted fare

restricted travel dates

E-A Dictionary for Tourism and Hospitality

an additional fee for the use of the airport.

The direction of aircraft traffic around an airfield, supervised by radio

‫اجرة اضافية‬

A fare, which carries a penalty for any changes or cancellations once the ticket has been issued. Penalties can range from a dollar amount to a percentage of the ticket's value to the total loss of the value of the ticket.

Passenger Name Record. An airline industry term for a passenger’s reservation file with an airline identified by a six-figure alphabetical and numerical code.

‫غرامة‬

Refers to the fares between two cities; the service between two cities without additional segments or any continuation An airfare introduced to increase an airlines market share or to promote service to a particular destination.

Passenger Service System, a series of mission-critical systems used by airlines. The PSS usually comprises a Reservation System, an Inventory System and a Departure Control System (DCS) A fare immediately offered for purchase by the airline. This does not include heavily discounted flights.

On a flight, the purser is the head flight attendant, responsible for overseeing the attendants and making sure travelers’ needs are met.

A flight in which the travel takes place between the hours of 9pm and 7am.

Refundable tickets can be returned with a refund to credit card and without paying a penalty.

Special fares available only for specified times of day, or days of the week.

Specific period during which special fares or rates apply.

‫المنط‬

‫جسل املسافر عىل نظام جحز الطريان‬

‫السعار بني مدينتني‬ ‫سعر تروجيي‬ ‫نظام خلدمة الراكب‬

‫السعر املعلن‬ ‫رئيس طامق الضيافة‬ ‫الطريان الليىل (رحالت جويه من‬ ‫الساعه التاسعه مساءاً حيت السابعه‬ )‫صباحا‬ ‫تذاكر قابةل لسرتجاع السعر بدون‬ ‫جزاءات‬ ‫سعر حمددة املدة‬ ‫أسعار حمددة بتوارخي معينة‬ 29

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Runway

The part of the airport where planes take off or land.

‫ممر اقالع الطائرات؛ ممر الطائرات‬

Sabre

Global Distribution System, owned by Sabre Holdings, is used by travel agents around the world with more than 400 airlines, 220,000 hotels, 42 car rental brands, 38 rail providers and 17 cruise lines.

‫ نظام جحز طريان‬,‫سابر‬

Scheduled flights

Air flights that are publicly scheduled and promoted by major airlines.

A “leg” or part of a journey, usually in reference to an air itinerary. One takeoff and landing during air travel constitutes a “segment ".

A traveler who does not have a confirmed reservation and must wait at the airline gate for a seat to become available.

If you are traveling on a long-haul flight, you usually have to have a short stop in another country first. This stop is called a stopover or a layover.

‫طريان منتظم‬

segment

standby

Layover

‫جزء من الرحةل‬ / ‫مسافرون عيل قامئة الاحتياط‬ ‫الانتظار‬ ) ‫حمطة توقف ( لفرتة قصريه‬

Take-off

The act of an airplane leaving the ground.

‫اقالع الطائرة‬

Terminal

The main building of an airport used by passengers.

‫صاةل الراكب‬

When completed and validated, the electronic ticket or paper ticket becomes a contract for transportation between a carrier and a passenger.

The tower in an airport is a building used for air traffic control.

‫تذكرة‬

ticket

Tower

‫ التحمك‬/ ‫بُ ْرج املراقبه‬

Transponder

A transmitter-responder device on an aircraft that automatically gives details about a craft’s altitude and position in response to a query signal from transmitters on the ground.

‫هجاز الرسال والاس تقبال‬

Travel agent

A travel agent is a person who will help you to organize your travel plans and book your flights.

‫وكيل س يايح‬

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turbulence

violent or unsteady movement of air or water, or of some other fluid.

‫مطبات هوائية‬

velocity

the speed of something in a given direction.

‫الرسعة ىف اجتاه معني‬

Visa

A visa is a special document that gives you permission to enter a country.

‫ت َأ ِش َرية‬

wing

a rigid horizontal wing like structure forming a supporting part of an aircraft

‫َجنَاح الطائرة‬

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Food & Beverage

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À la carte

Kind of menu that has list of items and each item has a separate price

‫(الوجبات الختيارية) الوجبة حسب‬ ‫الطلب‬

Accuracy in menu

Ensuring that the menu is accurate in describing the dishes.

‫دقة املعلومات املوجودة بقامئة الطعام‬

Action plan

Dictates how the marketing plan will be carried out. It assigns specific responsibilities to individuals and dates for accomplishment. An action

‫خطة التصحيح‬

plan is a detailed list of the steps necessary for carrying out the strategies and tactics designed for reaching each objective.

Agreement

Document used in lieu of formal contract. It lists services, foods, beverages, prices, an so forth. It becomes binding when signing by the facility and the client.

‫عقد‬

Ambient Light

Unavoidable light seeping into a darkened room from around doors, draped windows, or production and service areas.

)‫الضاءة احمليطة (ل ميكن جتنهبا‬

American Service

The most common type of table service in the United States. If served from the right direction of the guest.

Reports to banquet manager; supervises table settings and decor placement. There may be two or more assistants; for example, there may be one for the day shift and one for the swing shift.

Services accounts; helps with marketing. Assistant manager of the department which services the food outside restaurant.

‫اخلدمة المريكية‬

Assistant Banquet Manager

Assistant Catering Director

‫مساعد مدير الولمئ‬

‫مساعد مدير خدمات الطعام اخلارجية‬

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Auditorium Setup

Back bar

E-A Dictionary for Tourism and Hospitality

Chars are arranged in rows facing a head table. If the chairs are facing a stage and there are no tables used, it is usually referred to as a theater setup.

The shelf or counter space along the back of a bar or counter area

‫اعداد القاعة‬

‫الرف اخللفي للبار‬

Back of the house

Refers to the areas that the guest does not usually see— includes the kitchen, dishwashing area, stores, and receiving area.

‫املنطقة اخللفية للمطعم‬

Back-of-the-house technology

Technology related to the back of the house, including inventory, payroll, food and beverage costing and menu software, and manager’s station.

‫التكنولوجيا املتعلقة املنطقة اخللفية‬ .‫للمطعم‬

Bain-marie

Double boiler or steam table

Banquet Change Order

Form used to communicate alterations to booked functions that occur close to the date of the event.

Sometimes referred to as a banquet change log or banquet change sheet.

Platters of food are assembled in the kitchen. Servers take the platters to the tables and serve from the left, placing the food on a guest's plate using two large silver forks or one fork and one spoon.

Implements the director of caterings instructions; oversees room captains; supervises all functions in progress; staffs and schedules servers and bartenders; coordinates all support departments.

Responsible for providing meal service. May also be responsible for providing beverage service.

Banquet French Service

Banquet Manager

Banquet Service Division

Banquet Setup Division

Responsible for setting up function rooms, tearing them down, and putting away the furniture and equipment.

‫حامم ماىئ‬ ‫طلب تغيري الولمئ‬

‫خدمة الولمئ الفرنس ية‬

‫مدير الولمئ‬

‫قسم خدمة الولمئ‬ ‫قسم اعداد الولمئ‬

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Supervises the banquet setup crew; orders tables, chairs, and other room equipment from storage; supervises teardown of events.

An assistant for the bartender. A bar-back usually runs glasses through the dishwasher, stocks the coolers and liquor bottles, and pours beer, wine and non-alcoholic drinks for the wait staff. A bar-back can also double as a busser (below).

‫مدير العداد للولمئ‬

Barbecue restaurant

is a restaurant that specializes in barbecue-style cuisine and dishes.

‫مطامع املشوايت‬

Barista

Someone who make non-alcoholic beverage and cocktail

‫صانع املرشوابت‬

bartender

a person who formulates and serves alcoholic or soft drink beverages behind the bar, usually in a licensed establishment.

‫رئيس البار‬

Base Plate

Large empty plate set in the center of each place setting and used as a base for several courses. Usually removed before serving the entree course. Also referred to as a charger.

The cost of beverages expressed as a percentage of beverage sales.

‫الطبق الساىس‬

Banquet Setup Manager

Bar-back

Beverage cost percentage

‫مساعد رئيس البار‬

.‫نس بة تلكفة املرشوابت‬ ‫حيجز‬

Book

To reserve a piece of business; to sell a catered event.

Booster heater

Supplies 180◦F water dishwashing machines.

for

‫خساانت مياه‬

Brasserie / Bistro

Type from modern restaurant in the US serving traditional French food in a casual service

‫احلانة الصغرية‬

Brazier

A deep metal bowl to place the burning coal

‫مجمرة‬

Breading machine

Manual or machine-driven device for rapid application of coating to raw foods such as chicken and fish

‫أآةل لكساء اخلامات بطبقة مقرمشة‬

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Breakeven point

The point at which neither a profit nor a loss is made in operating a restaurant.

‫نقطة التعادل‬

Brigade de cuisine

Brigade de cuisine is a system of hierarchy found in restaurants and hotels employing extensive staff, commonly referred to as "kitchen staff" in English-speaking countries.

‫فريق الطهيي‬

Broiler

Equipment with heating elements above a rack on which food cooks

‫شواية للىش الغري مبارش‬

Busboy

A first position in service restaurant career

‫مساعد مضيف‬

Buffet Service

Food is attractively arranged on tables. Guests serve themselves and then take their full plates to a table to sit and eat. Beverages are usually served at the tables.

A detailed plan for starting a business

‫خدمة بوفيه‬

Business plan

‫خطة مفصةل لبدء العمل‬

Bussing

Term used for clearing off and resetting tables after guests have left. In busier restaurants this is done by the busboy (also called a busser).

‫ختليص املوائد واعادة التجهزي‬

Cafeteria Service

Similar to buffet service, except guests do not serve themselves.

Portable cover used for outdoor events. Does not have sidewalls and is generally used to provide shade for food and beverage stations and/or guests seating.

‫خدمة اكفترياي‬

Capital

Net worth of the individual or business; combination of fixed and liquid assets after the deduction of liabilities; the funds used to start up or capitalize a business

‫راس املال‬

Captain

Responsible for group of waiters who work in a restaurant

‫رئيس الصف‬

Canopy

)‫مظهل (تندة‬

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‫مطعم غري رمسي‬

Casual restaurant

An informal restaurant

Categories of kitchen equipment

Different equipment

kitchen

‫أنواع خمتلفة من معدات املطاخب‬

Centerpiece

Decorations or flowers placed in the center of a banquet, conference, or buffet table.

A pan for preparing foods at tableside using portable or canned heating device.

‫أداة ديكور ىف منتصف املائدة‬

Chafing dish

types

of

‫وعاء حفظ درجة حرارة الطعام عىل‬ ‫البوفية‬

Chain restaurant

Several restaurants belonging to a person or company.

‫سلسةل مطامع‬

Cheese melted

Similar to a salamander and used for melting cheese, browning, toasting, glazing, plate warming, and finishheating items such as onion soup and Mexican specialties

‫هجاز ازابة اجلنب‬

Chef-owned restaurant

A restaurant owned by a chef

Chinaware

All china tools which used in a restaurant like plates and others

Classroom-style Setup

Clerical Person

Cocktail Reception

Rows of tables with chairs where all attendees face the front of the meeting room. Each attendee has a space for placing books, laptops, and other materials.

Handles routine correspondence; types contacts and banquet event orders; handles and routes messages; distributes documents to relevant catering staff members and other departments involved with the event.

Common type of beverage function.

)‫مطعم ميتلكه ش يف ( طاه‬ ‫الصينيات‬ ‫اعداد شلك الطاولت‬

"‫خشص اعتباري "للش ئون املكتبيه‬

‫حفل اس تقبال‬

Often precedes a dinner function, in which case it usually is scheduled for 45 minutes to an hour.

Commercial kitchen equipment

Any piece of heavy-duty equipment sized and built to cook for as few as 50 or as many as 5,000 people.

.‫معدات املطبخ التجارية‬

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Commissary

A large kitchen where foods are prepared to be served in quantity at another location or group of locations.

‫مطبخ كبري‬

Communications

The exchange of information and the transfer of meaning

‫تبادل املعلومات‬

Compactor

Machine for crushing compacting refuse; some bottles and cans as well.

and crush

‫أآةل حسق‬

Compartment steamer

A piece of kitchen equipment with cavities in which pans can be placed; food is cooked by steam

‫فرن تسوية ابلبخار‬

Conference Room Setup

Rectangular or oval tables are set up with chairs placed around all sides.

Also referred to as a boardroom setup.

Person responsible for securing all company assets.

Traditional annual meeting.

Attendees come together for meetings, general sessions, and so forth, to further a common purpose.

Also called a conference services manager. Handles room setup in hotels, conference centers, and convention centers; sometimes handles catering for meetings and conventions.

Another term for banquet setup division.

‫اعداد غرفة املؤمترات‬

Controller Convention

Convention Services Manager

Convention Services Setup Division Covers

Cross-aisle Space

Term used to describe a place setting on a dining table.

Alternatively, refers to one customer or one meal.

Aisle used for guests to collect and

‫مراقب‬ ‫مؤمتر‬ ‫مدير خدمات املؤمترات‬

‫قسم اعداد خدمات املؤمترات‬ ‫ الوجبات‬/ ‫عدد الافراد‬ ‫ممر‬

funnel in and out of the function areas. A cross-aisle should be at least 6 feet wide.

Dead Space

Area(s) in a function room where

‫ماكن منعزل الصوت‬

sound is absent or unintelligible.

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Demographics

The characteristics of the market population in terms of age, income, education, sex, and occupation.

‫دميوغرافيا (ادلراسات الاحصائية‬ )‫للجمهور‬

Destination Management Company (DMC)

‫رشكة ادارة الوهجات الس ياحية‬

Different and Better (D&B)

Company that possesses extensive knowledge of the total area and is able to help clients design and implement events, activities, and tours.

How one restaurant is different and better than others.

Dinner

Evening meal for a group.

Director of Catering (DOC)

Assigns and oversees all functions; oversees all marketing efforts; interacts with clients and catering managers; coordinates with sales staff; creates menus in cooperation with the chef, beverage manager, and/or food and beverage director.

A machine used to cut rolls into uniform sizes from a piece of raw dough

Dough divider

‫متزي املطعم‬ ‫عشاء‬ ‫مدير المتوين‬

‫اةل تس تخدم لتقس مي العجني‬

Drive-Thru

A drive-through, or more commonly drive-thru is a type of service provided by a business that allows customers to purchase products without leaving their cars.

‫الرشاء ابلس يارة‬

Eight-Six

If the kitchen runs out of a particular dish, the dish is “86.”

English Service

Also called family style service.

Attendees are seated, and large serving platters and bowls of food are placed on the dining table by the servers.

In Europe, the term refers to the appetizer.

‫مصطلح يس تخدم لالشارة لعدم‬ ‫تواجد نوع من الاطباق‬ ‫خدمه اجنلزييه‬

Entree

Ethnic restaurant

Ethnic restaurants specialize in ethnic or national cuisines. For example, Greek restaurants specialize in Greek cuisine

Family-Style Service

Another term for English service.

‫مقبالت‬ ‫املطامع العرقية‬

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Found primarily in the United States, does not offer full table service, but advertises higher quality food than fast food restaurants, with fewer frozen or processed ingredients. It is an intermediate concept between fast food and casual dining, and usually priced accordingly.

A fast food restaurant, also known as a quick service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast food cuisine and has minimal table service

‫ الرسيعة‬/ ‫املطامع الغري رمسية‬

Fine dining restaurants

Fine dining restaurants are full service restaurants with specific dedicated meal courses. The decoration of such restaurants features higher-quality materials, with establishments having certain rules of dining which visitors are generally expected to follow, often including a dress code

‫املطامع الراقية‬

Fixed Menu

a menu in which multi-course meals with only a few choices are charged at a fixed total price

‫القامئة الثابتة‬

Free refills

Free refills occur when a drink, usually pop, tea or coffee, is allowed to be filled again, free of charge, after being consumed. Free refills are commonplace in America and Canada in traditional restaurants, while rarer in airports, cafés, or service stations. Around the world, the availability of free refills is typically scarce, but varies widely depending on the country and the ownership of the restaurant.

‫الاس تكامل‬

French Service-Banquet Style

Platters of food are composed in the kitchen. Each food item is then served from the guest's left by the server from platters.

‫المنط الفرنيس خلدمة الولمئ‬

Fast casual restaurant

Fast food restaurant

‫مطامع الوجبات الرسيعة‬

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Russian Service

Front of House

Glassware

Green Event

Gross Profit

E-A Dictionary for Tourism and Hospitality

This pattern of service involves the use of serving pieces, heating and garnishing of food tableside by a captain, and serving of food on a heated plate, which is then placed before the guest by a server.

Refers to the area of a restaurant where guests are allowed. The dining room and bar are all in the front of the house.

Glass tools which used in restaurants such as water goblet and wine glass An event this is planned and carried out utilizing only eco-friendly items and practices.

Total revenue minus raw materials cost

‫منط اخلدمة الروس ية‬

‫منطقة التعامل مع الزابئن‬

‫الزجاجيات‬ ‫حدث صديق للبيئه‬ ‫مجمل الرحب‬

Gueridon service

Gueridon service is a form of food service provided by restaurants to their customers. This type of service encompasses preparing food (primarily salads, main dishes such as beef tartare, or desserts) in direct view of the guests, using a gueridon.

A gueridon typically consists of a trolley that is equipped to transport, prepare, cook and serve food. There is a gas hob, chopping board, cutlery drawer, cold store (depending on the trolley type), and general working area.

‫خدمة املائدة املتحركة‬

Head Table

Table used to seat VIPs, wedding parties, speakers, and other dignitaries; it is often elevated.

‫طاوهل الروؤساء‬

Hollow Square Setup

Tables are arranged to create a square pattern. Used for meetings where all attendees need to face each other and interact in discussions. Uses a large amount of space and generally is not conducive to large groups.

The person who meets the guests and shows them to their table. The host is also responsible for keeping

‫اعداد التصممي عىل شلك مربع‬

Host/Hostess

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track of reservations and waiting lines In Conjunction With (ICW)

Affiliate events, or business that piggybacks on existing convention business.

‫ابلقرتان مع‬

In the Weeds

A term that means it is really, really busy. For example, if the kitchen has several orders across the board and are having a hard time keeping up, they are “in the weeds.”

Celebratory event intended to showcase people who meet or exceed sales or production goals.

‫مشغول‬

Incentive Event

‫حدث حافز‬

Inclusive Price

Price that includes all food and beverage charges, applicable taxes, and gratuities. Sometimes referred to as an out the door price.

‫السعر شامل‬

In-House Service

Service provided directly and entirely by the facility in which an event is held.

A term that means it is really, really busy. For example, if the kitchen has several orders across the board and are having a hard time keeping up, they are “in the weeds.”

The line is the area that divides the cooks from the wait staff. It is where the food is placed to await pickup.

‫خدمه داخليه‬

In the Weeds

Line

‫مشغول‬

‫املنطقة اليت تفصل الطهاة عن موظفي‬ .‫اخلدمة‬

Lunch box

Light lunch in a box packed to take out.

‫ وجبة جاهزة ابردة‬/ ‫غذاء سفري‬

Main course

The main course is the featured or primary dish in a meal consisting of several courses. It usually follows the entrée ("entry") course.

‫الطبق الرئييس‬

maître d'hôtel

He is a manager of all employees work in front house of all restaurants' hotel

‫مدير املطامع ابلفندق‬

Person who develops, executes, and coordinates every detail of a meeting, convention, conference,

‫معد اجامتعات‬

(Head Waiter)

Meeting planner

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trade show, exhibition, or other similar function or event.

‫املفرش الساىس‬

Melton

Linen fixed on the table surface

Mise en Place

Refers to the set up of the sauté station. Essentially, it means everything in its place. Most cooks put certain ingredients in a certain spot each shift (salt and pepper to the right, olive oil to the left).

Get it done right now! This term pops up when something has to be cooked last minute.

‫التحضريات الاولية‬

The caterer charges clients only for the amount of product a group consumes.

Guests do not pay for their drinks.

The client or sponsor takes care of paying for everything, Sometimes referred to as the host bar or hosted bar.

‫التسعري عىل الاس هتالك‬

Open-space setup

Seating for meal functions is not assigned. Also, different types of seating arrangements may be offered. For instance, guests may be able to select sofa seating, stand-up tables, high-top tables, banquettes, and so on in addition to traditional seating at dining tables.

‫اعداد مسافه مفتوحه‬

Oval table

A table of various proportions, used primarily as a dining table. The typical one used for catering measures 54 by 78 inches.

Use of two tablecloths on a banquet table for decorative purposes.

Usually two different colors are used, and the top cloths is smaller than the bottom one, allowing both to be seen.

Part-time labor used to fill in the gaps when there are not enough Alist personnel available.

Works with clients to design and implement private parties.

‫الطاوهل البيضاويه‬

On the Fly

On-consumption pricing

Open Bar

Overlay

Part time Personnel

Party Planner

!‫احصل عليه الن‬

‫ابر مفتوح‬

‫غطاء للزتين‬

‫نصف الوقت‬ ‫منسق حفالت‬

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Pastry chef

A pastry chef or pâtissier, is a station chef in a professional kitchen, skilled in the making of pastries, desserts, breads and other baked goods. They are employed in large hotels, bistros, restaurants, bakeries, and some cafés.

‫الش يف احللواين‬

Payroll cost

Includes the cost of wages and salaries.

A method of pricing food and/or beverages according to the number of guests expected to attend a catered event.

Another term for cover.

‫تلكفة املرتبات‬

Attendees are seated and served food that has been pre-portioned and plated in the kitchen. Also referred to as American service.

Putting the food on the plate is referred to as plating. This includes adding any sauce or garnish before handing over to the expeditor or the server

)‫بوفيه معد مس بقا "من انحيه المكيه‬

POS System

A point of sale system is a computer system that helps businesses track sales. It also tracks employee sales (who sold the most during a shift) and which dishes are sold most often.

‫برانمج نقاط البيع‬

Pre-event meeting

Meeting between client and caterer to review the upcoming function and make last-minute adjustments.

Another term for pre-event meeting.

‫اجامتع ما قبل احلدث‬

Per person

Place setting

Plated buffet

Plating

Pre-function meeting

Pre-function space

Pre-set service

Area adjacent to a function room that may be used to house registration table, display booths, and so forth.

Some food or beverage items are already on the table when the guests arrive. The rest of the items are

‫للفرد الواحد‬ ‫اعداد ماكن‬

‫وضع الطعام عىل الطبق‬

‫اجامتع ما قبل الفاعلية‬ ‫مساحة ما قبل التشغيل‬ ‫خدمة جمهزه قبل وصول الضيوف‬

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served with another type of service, such as plated (American) service.

Pub

Traditionally, pubs were primarily drinking establishments with food in a secondary position, whereas many modern pubs rely on food as well, to the point where gastropubs are often known for their high-quality finedining style pub food and concomitantly high prices. A typical pub has a large selection of beers and ales on tap with a music

‫احلانة‬

Range Pricing Method

Pricing procedure. The caterer sets different prices for the same functions, depending on the number of guests.

‫طريقة التسعري‬

Restaurant

A restaurant, or an eatery, is a business which prepares and serves food and drinks to customers in exchange for money. Meals are generally served and eaten on the premises, but many restaurants also offer take-out and food delivery services, and some offer only takeout and delivery. Restaurants vary greatly in appearance and offerings, including a wide variety of cuisines and service models ranging from inexpensive fast food restaurants and cafeterias to mid-priced family restaurants, to high-priced luxury establishments.

‫مطعم‬

Sections

Many restaurant dining rooms are divided into sections, and each section goes to a particular wait staff each shift.

‫اقسام املطعم‬

Silver Ware

Metal tools made from stainless tell or silver such as forks, and knifes

‫الفضيات‬

Take-away

Take-out or takeout; carry-out; takeaway, takeaways, parcel, refer to prepared meals or other food items,

‫الالك خارج املطعم‬

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Napkin

E-A Dictionary for Tourism and Hospitality

purchased at a restaurant, that the purchaser intends to eat elsewhere.

A concept found in many ancient cultures, take-out food is now common worldwide, with a number of different cuisines and dishes on offer.

Linen of the table

‫فوط املائدة‬

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‫وكيل‬

Agent

Representative of an entertainer who arranges for appearances, performances or shows

Attendees

the people present at a function

Auditorium

a purpose-built performance room

Business Centre

a venue or set of rooms used solely for business meetings and presentations

Catering

a food service for a function

Chevron

setting design where the room is set with tables and/or chairs in a V

‫ترتيب القاعه‬

Client

a person who pays for the products and services of another

‫معيل‬

Commission

to pay someone to do something

‫معوةل‬

‫احلارضين‬ ‫قاعة حمارضات‬ ‫ مركز لجامتعات العمل‬/‫غرفه‬ ‫تقدمي الطعام و املرشوابت‬

- a percentage of money received from a sale Concert

a musical performance given in public, typically by several performers or of several compositions

‫حفةل‬

Concierge

Person at a venue or facility who can arrange for transportation, tours, tickets or restaurant reservations

‫خدمات الاس تقبال والرشاد‬

Confirmation

the act of confirming a reservation

Crew

a group or team of people who work together at an event or theatre setting

‫طامق‬

Emcee

entertainment or event host. Will often lead activities and introduce performance acts

‫مدير الترشيفات‬

Event

a planned public or social occasion

‫التأكيد‬

‫حدث‬

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Exhibition

a public display or demonstration

‫معرض‬

Exhibitor

a person who displays works of art or other items of interest at an exhibition

‫عارض‬

Forum

online or offline meeting place where ideas and views on a specific issue are discussed

‫منتدي‬

Gala Dinner

A festive occasion or a lavish social event usually with entertainment or a speaker

‫حفل عشاء عىل رشف احتفال‬

Group Booking

a reservation for a large number of people

Guarantee

The number of servings to be paid whether or not that number is actually used or consumed, usually required to be provided two days or more in advance of an event

Guests

people invited to an event of function

Hall

An exposition facility or the exhibit area within a facility

‫صاةل‬

Master of the Ceremonies

a person in charge of procedures at an event or function who will introduce the evening entertainment and entertain the audience

‫س يد الاحتفالت‬

Maximum Capacity

the most amount of people permitted

MICE

This is an internationally used term in the events industry, which stands for ‘Meetings, Incentives, Conventions, and Exhibitions

Minimum Capacity

the smallest number of people required

Networking

a social engagement of meeting people in order to form good business connections

Participates

people who take part in something

Proposal

a plan or suggestion of services put forward for consideration

‫اقرتاح‬

Registration Desk

A table where guests check-in prior to attending a meeting or event

‫مكتب تسجيل‬

‫جحز مجموعة‬ ‫ضامن‬

‫مدعويني‬

‫السعة القصوي‬ ‫مصطلح خاص ابلجامتعات والتفاقيات‬ ‫واملعارض‬ ‫السعة الادين‬ ‫تواصل‬ ‫مشاركيني‬

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‫مواصفات‬

Specifications

Meeting or event requirements

Teleconference

A conference being broadcast simultaneously to multiple sites via phone or other audio

‫دائرة تلفزيونية مغلقة‬

Usher

a person who shows someone to his or her seat. Often seen at theatre performances and weddings

‫قائد‬

Vendor agreement

a legal contract between event planner and vendor

‫اتفاقية البائع‬

Venue

Place or site where an event is to take place

‫ماكن‬

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Hotel Management

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ADR (average daily rate)

Advance rates

All-inclusive

Allotment

Allowance

American Plan ( AP)

Animation team

Aparthotel

E-A Dictionary for Tourism and Hospitality

A measure of the average rate paid for rooms sold, calculated by dividing room revenue by rooms sold. (ADR = room revenue / rooms sold) Low rates advertised by the hotel to encourage guests to book in advance.

A word of warning: advance rates are often pre-paid and nonrefundable.

Rates that include bed, meals, and drinks. Some all-inclusive rates also include perks like entertainment, water sports, Wi-Fi, and tips.

Inclusions and exclusions vary wildly, so be sure to ask the hotel what they cover.

The number of hotel rooms available for sale by an agent or supplier Reversal of charges which was posted before current system / PMS date.

A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension.

Hotel staff hired to entertain guests via games and sports, usually around the pool or beach.

Animation teams are common in European beach hotels.

A cute combination of the words apartment and hotel, these hotels offer apartment-style guest rooms, usually with kitchens and living areas.

Often, the hotel's public spaces don't include restaurants or breakfasts as

‫متوسط الاشغال اليويم‬

‫أسعار منخفضة‬

‫السعر الشامل‬

‫ختصيص‬ ‫بدل املسموحات‬ ‫اخلطة المريكية للوجبات‬

‫فريق الرتفية‬

‫الشقق الفندقية‬

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Average Daily Rate (ADR) average published rate (APR)

Average Rate Per Guest

Bed-and-breakfast

Benchmarking

Best Available Rate (BAR) Book Booking

E-A Dictionary for Tourism and Hospitality

it's assumed guests are doing their own cooking.

A metric system used in the hospitality industry to measure the average rate paid for rooms sold The average published rate is measured by averaging the range of published room rates for various room sizes (single, double, etc.) during different times of the year. When hotels in our census database do not report data to STR, an estimate of actual average daily rate is derived using published rates An occupancy ratio derived by dividing net rooms revenue by the number of guests Rates that include bed and breakfast. The breakfast can vary from made-toorder gourmet items to a simple spread of pastries and coffee, depending on the hotel.

A method of comparing a hotel against competitors.

Subjects of comparing could include product/service, room rate, or quality.

A pricing system used by hotels to define a rate based on the demand and occupancy of a room To sell or reserve rooms ahead of time.

Term used to refer to a completed sale by a destination, convention center, facility, hotel or supplier (i.e. convention, meeting, trade show or

‫معدل السعر اليويم‬ ‫متوسط السعر املعلن‬

‫متوسط السعر للك‬ ‫نزيل‬ ‫سعر الغرفه ابلفطار‬

‫القياس املقارن‬

(BAR)‫أفضل سعر متاح‬ ‫جحز‬ ‫احلجز‬

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group business booking).

Budget

It is a plan utilizing resources of all kinds, including cash, tools and materials, and labor, to operate the hotel in its most effective manner.

‫املوازنة‬

Cancelation date

Indicates the date when the reservation was manually canceled.

Occurs when the CEO also chairs the board of directors

‫اترخي اللغاء‬

CEO Duality

‫الرئيس التنفيذي‬

Commercial Hotel

A property, usually located in downtown, or business district, that caters primarily to business clients. Also called

‫فندق جتاري‬

Commissions

A percent of the total product cost paid to travel agents and other travel product distributors for selling the product to the consumer.

‫العموةل‬

Concierge

Dedicated staff members who can assist guests with dinner reservations, show tickets, and booking tours and transfers. Tipping the concierge is customary and sometimes the reception staff performs the duties of a concierge.

A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.

When Reservation is guaranteed with Credit card, Deposit, Company / TA voucher etc.

‫الاس تعالمات‬

Confirmation Number

Confirmed Booking

‫رمق تأكيد احلجز‬

‫جحز مؤكد‬

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Connecting rooms

Continental breakfast

Continental Plan (CP)

Cost per Occupied

Credit limit/house limit

Cut-off date

Daily Operations Report

E-A Dictionary for Tourism and Hospitality

Hotel rooms that are next door to each other and have an internal door that connects them from the inside; excellent for families but can cause noise issues.

Traditionally, a simple morning meal of rolls, butter, and jams. The term "continental" originates from the continent of Europe and signified a simple meal when compared to the hot fry-up of a full English breakfast.

Today, continental breakfast generally means cold items.

One of the most common/preferred billing arrangements which includes room and continental breakfast.

Those rooms-related costs incurred directly as a result of selling a guest room.

Examples include labor costs, room supplies, and room amenities. Also referred to as room-related occupancy cost, occupied room cost, or cost per occupied room (CPOR).

A limit assigned by the hotel to guest or company accounts.

The date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be released back to the general availability.

A report typically prepared by the night auditor, which summarizes the hotel’s

‫غرف متصةل‬

‫وجبة افطار كونتيننتال‬

)‫السعر طبق ًا للخطة (كونتيننتال‬

‫التلكفة املبارشة للغرف‬

‫حد الئامتن‬ ‫جتاوز التارخي املتفق عليه‬

‫تقرير العمليات اليومية‬

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financial activities during a 24-hour period and provides insight into revenues, receivables, operating statistics, and cash transactions related to the front office. Also known as the manager’s report Debt service

Direct booking

Discount rate

Distribution channel

Cash required during a given period for the repayment of interest and principal on a debt.

Monthly mortgage payments are a good example of debt service.

The practice of guests booking, whether online, via phone reservations or other channels, that deal directly with a hotel company or property and not a third-party like a GDS or OTA. the combined return % on an investment for both the equity and debt investors; essentially, the IRR on a hotel assuming there is no debt; sometimes referred to as Yield Rate; the Discount Rate/Yield Rate will always be at a level between the interest rate (the lender’s return rate) and the IRR (the investor’s return rate) The different methods with which guests can book stays at a hotel. This is broadly includes of things like global distribution systems and online travel agencies, along with first party channels like phone reservations and online booking at Brand.com.

‫خدمة ادلين‬

‫جحز مبارش‬

‫معدل اخلصم‬

‫قنوات التوزيع‬

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Double occupancy

dual-brand hotels

Due outs

Efficiency

En suite

Equity

E-A Dictionary for Tourism and Hospitality

The price of a room when two people are sleeping there. Hotels with double occupancy rules will charge extra for additional people or require a second room to be rented.

A property that combines two hotels that operate separately but share economies of scale deriving from the sharing of resources such as backof-house operations.

Usually such properties combine two brands from one hotel chain, but there are examples of one building containing two flags from different hotel companies. There also exist examples of multibrand hotels with three or more brands represented, although this property type is less common.

Guests expected to check out on a given day who have not yet done so.

Generally a single room that includes a small kitchen or kitchenette and also has a dining area. At some hotels, the appliances may be smaller than full-size and ovens usually aren't provided.

A fancy way of saying the hotel room has a private bathroom. the property value attributed to the owner; often this is the cash invested in the property; = Value - Debt

‫سعر الغرفة املزدوجة‬

‫فنادق ذات عالمة جتارية مزدوجة‬

‫العميل املغادر مبكرا‬ ‫ الكفاءة‬/ ‫الفاعلية‬

‫حامم داخيل‬ ‫القمية املالية للامكل‬

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Extended stay

F&B

Feasibility

FFO – funds from operation

franchisee

Front Desk

E-A Dictionary for Tourism and Hospitality

Extended-stay hotels focus on attracting hotel guests for extended periods of time, typically more than five consecutive nights.

These hotels quote weekly rates.

Shortened term for "food and beverage." Used, for example as in the following: "Please let the F&B Director know about the changes the guest has requested."

A feasibility study is an analysis of economic and other conditions that affect a potential investment or development used by REITs to define cash flow from overall operations; includes deductions for depreciation and amortization an individual or company buying or leasing a franchise.

The area within the hotel used for guest registration and payment.

‫متديد الاقامة‬

‫الغذيه و املرشوابت‬

‫دراسة جدوى‬

‫الموال العائده من التشغيل‬

‫صاحب المتياز‬ ‫املاكتب الماميه‬

Front Desk Agent

A front office employee whose responsibilities centre on the registration process, but also typically include preregistration activities, room status coordination, and mail, message, and information requests

‫مكتب الاس تقبال‬

Front of The House

The functional areas of the hotel in which employees have extensive guest

‫القسام لمامية املبارشة مع العميل‬

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contact, such as food and beverage facilities and the front office.

Front Office

A department of rooms division which is the most visible department in a hotel, with the greatest amount of guest contact.

Traditional front office functions include reservations, registration, room and rate assignment, room status, maintenance and settlement of guest accounts, and creation of guest history records.

Also, the physical location at which front-of-the house activities are coordinated.

‫املاكتب المامية‬

Front Office Cash Sheet

A form completed by front office cashiers which lists each receipt or disbursement of cash during a work shift. It is used to reconcile actual cash on hand with the transactions which occurred during the shift.

‫اس امتره التعامالت املالية ابملاكتب‬ ‫المامية‬

Full board

Rates that include bed, breakfast, lunch, and dinner, usually served buffet-style.

Full-service hotels are generally mid-price, upscale or luxury hotels with a restaurant, lounge facilities and meeting space as well as minimum service levels often including bell service and room service. These hotels report food-and-beverage revenue.

‫سعر القامة الاكمةل‬

full-service hotel

‫فندق ذات اخلدمات املتاكمةل‬

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often referred to as FF&E, these are the hard-good items found in a hotel.

The traditional title used to identify the individual at a hotel property who is responsible for final decision-making regarding property-specific operating policies and procedures.

Also, the leader of the hotel's management team.

‫الاثث والتجهزيات واملعدات‬

‫نظام التوزيع العاملي‬

Gross Operating Profit Per Available Room (GOPPAR)

A distribution channel for reservations that provides worldwide distribution of hotel reservation information and allows selling of hotel reservations around the world, usually accomplished by connecting the hotel reservation system with an airline reservation system ( Eg - Amadeus, Saber, Galileo/Apollo or Worldspan ) The result of the hotel’s gross operating revenue minus gross operating expenses.

A measure of performance across all sources of revenue.

Gross Operating Revenue (GOR)

A hotel’s total operating revenue.

‫العائد الجاميل للتشغيل‬

Group Rate

Hotel rate for group like; convention, trade show, meeting, tour or incentive group.

Group rooms are sold simultaneously in blocks of a minimum of ten

‫سعر اجملموعات‬

furniture, fixtures and equipment General Manager

Global Distribution System (GDS)

Gross Operating Profit (GOP)

group rooms -

‫مدير عام‬

‫اجاميل الرحب التشغييل‬ ‫اجاميل الرحب التشغييل للغرف الشاغرة‬

‫غرف للمجموعات‬

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Guaranteed Reservation

E-A Dictionary for Tourism and Hospitality

rooms or more (e.g. group tours, domestic and international groups, association, convention and corporate groups).

A reservation which assures the guest that a room will be held until checkout time of the day following the day of arrival.

The guest guarantees payment for the room, even if it is not used, unless the reservation is properly cancelled.

Types of guaranteed reservations include prepayment, credit card, advance deposit, travel agent, and corporate.

‫ مؤكد من قبل العميل‬/ ‫جحز مضمون‬

Guest Cycle

A division of the flow of business through a hotel which identifies the physical contacts and financial exchanges between guests and hotel employees.

‫دورة الضيف‬

Half Board

A rate that includes a bed, breakfast and a choice of lunch or dinner.

Programs, offered in the U.S. both on a federal and state level, that offer tax relief for the preservation (and in some circumstances) improvement to properties deemed to hold historic value.

– the timeframe that an investor owns a hotel; in underwriting, owners typically assume a 5-year or 10-year hold period.

‫نصف اقامه‬

historic tax credits

hold period

‫الاعامتدات الرضيبية للحفاظ عىل القمية‬ ‫التاريية‬

‫فرتة الانتظار‬

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Hospitality Industry

Another term for the travel industry.

‫صناعة الضيافة‬

Hotel chain

A hotel which is a member of a chain or group of hotels including a Chain Scale Taxes, set in the U.S. by state and local governments, that tax revenues from roomnights.

Hotel classifications are driven primarily by building structure and secondarily by service level. Chain management has provided us with hotel type classifications for a significant number of locations. Hotel types are: The manager underneath the General Manager in ranking that is responsible for an individual hotel, unlike the General Manager who covers more than one.

Internet Distribution System KPI is an acronym for: Key Performance Indicator

‫سلسةل فنادق‬

hotel occupancy tax (HOT) hotel types

House Manager

IDS KPI - Key Performance Indicator Late arrival

Late Charge

Limited-service hotel

Hotels that don't operate a 24-hour reception desk will need to make special arrangements for guests who arrive well after check-in time.

A transaction requiring posting to a guest account that does not reach the front office for posting before the guest had checked out or done the final settlement.

A hotel that only offers lodging and doesn't provide in-house restaurants or features.

‫رضيبة اشغال الفنادق‬ ‫أنواع الفنادق‬

‫مدير الزنل الفندقية‬

‫نظام توزيع النرتنت‬‫مؤرش الاداء الرئيىس‬ ‫الوصول املتأخر‬

‫القيد املتأخر لقمية اخلدمات عىل‬ ‫حساب العميل‬

‫فندق حمدود اخلدمات‬

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- Located at reception containing instructions/information/ happenings/handover of the day to know of.

A Guest who stays more than certain number of days, Eg: More than 7 days etc.

A (usually) free reward program for guests that stay at the hotel or hotel chain regularly. By signing up for the program and providing brief personal details, guests can get free perks like Wi-Fi or a room upgrade. Points are also accumulated for later check-out times or free breakfast package.

The process of planning, organizing, staffing, directing, controlling, and evaluating human, financial, and physical resources for the purpose of achieving organizational goals.

‫دفرت جسل البياانت‬

Management Contract

An agreement between a hotel's owners and a hotel management company under which, for a fee, the management company operates the hotel. Also sometimes known as a management agreement.

‫عقد ادارة‬

Market Code

Guest types differentiated by sales source. Typical market codes include transient and group.

‫الرمز التسويقى‬

Market Segmentation

Efforts to focus on a highly defined (smaller) group of travelers

‫ تقس مي السوق اىل‬/ ‫معليه جتزئة‬ ‫قطاعات‬

Log Book

Long Stay

Loyalty program

Management

‫اقامة طويةل‬ ‫برانمج الولء‬

‫ادارة‬

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Market Share

The percentage of business within a market category.

‫احلصة السوقية‬

Market Value

The estimated worth of a hotel. Hotels may, of course, be purchased below, at, or above market value.

‫القمية السوقية‬

Market Volume

The total number of travelers within a market category.

‫جحم السوق‬

Master Key

A key which opens all guestroom doors which are not double-locked.

‫املفتاح الرئييس‬

Modified American Plan (MAP)

A billing arrangement under which the daily rate is including room and two meals, generally Breakfast and dinner.

- The rate provided to wholesalers and tour operators that can be marked up to sell to the customer.

)‫سعر الغرفة (شامل وجبتني‬

Net Rate

net RevPAR (net revenue Net revenue per available room is guestroom revenue per available room) – divided by the total number of available rooms after deducting the costs of customer acquisition, including sales and marketing, commissions and the costs of loyalty.

(See RevPAR) Nightly minimum When a hotel limits availability by specifying a number of nights that must be booked. This usually happens at boutique hotels and resorts during the high season. no show A guest who books a stay at a hotel that does not check in or cancel their reservation.

‫سعر الغرفة الصايف ( بدون الرضيبة أو‬ ) ‫رضيبة اخلدمة‬

‫صايف ايرادات الغرفة (صايف اليرادات‬ ‫للك غرفة متاحة‬

‫احلد الدىن للياىل احملجوزة‬

‫غرف حمجوزه ومل اييت الزنيل‬

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NOP - Net Operating Profit

NOP stands for Net Operating Profit, also known as NOI (Net Operating Income).

‫صاىف رحب التشغيل‬

occupancy

Occupancy is the percentage of available rooms that were sold during a specified period of time. Occupancy is calculated by dividing the number of rooms sold by rooms available.

A room or hotel that faces the ocean directly from windows or outdoor spaces.

Occupancy = Rooms Sold / Rooms Available

‫الشغال‬

Ocean-front

online travel agency (OTA)

Other Revenue

Overbooking

Overstay

Owner

pipeline data

An Internet-based hotel and travel reservations system. Hotels typically provide inventory to OTAs, which sell the rooms in exchange for a commission.

All other revenue made excluding room revenue and food and beverage. accepting more reservations than there are available rooms.

A guest who stays after his or her stated departure date.

The owner of the hotel property (freehold or leasehold) and also possibly of the hotel business but see OpCo and PropCo. Pipeline data details existing hotel supply and projected growth globally.

Construction data is gathered from the major chains and management companies, tracking all stages of development.

‫الغرف املطةل عيل احمليط‬ ‫واكةل سفر عرب النرتنت‬

‫ايرادات اخرى‬ ‫احلجز الزائد‬ ‫مد فرتة القامة‬ ‫ماكل‬

‫بياانت عن املعروض الفندىق احلاىل‬ ‫واملس تقبىل‬

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PMS portfolio lender

POS

Price Management

product improvement plan/property improvement plan (PIP) -

Profitability

E-A Dictionary for Tourism and Hospitality

Property Management System A company that originates mortgage loans and holds a portfolio of their loans instead of selling them off in the secondary market. A portfolio lender makes money off the fees for originating the mortgages and also seeks to make profits off the spread (difference) between interest-earning assets and the interest paid on deposits in their mortgage portfolio.

Point of Sale Systems (Used in Restaurants / Outlets) The strategies and tactics employed by revenue managers to best match rates or prices charged with prospective customers’ willingness to pay.

A requirement by hotel brands that owners undertake renovations and upgrades to meet current chain standards. PIPs are generally required when a hotel joins a brand system, when a branded hotel is sold or when a franchise or membership agreement comes up for renewal.

Revenue-Expenses = Profit.

The GM's assignment of specific revenues and expenses to a given department will, in great measure, dictate profit levels in that department.

‫نظام ادارة الاصول‬ ‫رشاكت الرهن العقارى‬

‫منافذ البيع‬ ‫ادارة التسعري‬

‫ خطة حتسني املنتج‬/ ‫خطة حتسني‬ (PIP) -

‫الرحبية‬

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prototype

– In a hotel context, prototype refers to a new set or design standards issued by a hotel brand for its properties.

‫المنوذج الوىل للتصممي‬

public-private investment program

- A plan designed to value and remove troubled assets from the balance sheet of troubled financial institutions in the U.S. The PPIP’s goal is to create partnerships with private investors to buy toxic assets. The program is designed to increase liquidity in the market and serve as a price-discovery tool for valuing troubled assets.

The published tariff for each room type/category in a hotel.

A situation in which a travel supplier, such as a hotel, maintains the same price across all its various distribution channels

‫برانمج الاستامثر العام واخلاص‬

Registration is a legal procedure (enforced by the law), which seeks the details of the guest to be recorded at the reception at the time of check in. After registration formalities a guest can be allotted a room and be roomed.

A printed form for a registration record, In most countries, the guest's signature on a registration card is required by law.

Accommodations, which vary from beds in shared rooms to entire homes and buildings, that are owned

‫التسجيل‬

Rack Rate

rate parity

Registration

Registration Card

rental by owner (RBO)

‫السعر املعلن للغرفة‬ ‫معدل التعادل للسعر‬

‫اكرت التسجيل‬

‫تأجري من قبل املاكل‬

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by individuals and made available to travelers via marketplaces like Airbnb, VRBO and HomeAway.

Reservation Status

Reservation Systems

reserve for replacement

return on capital employed (ROCE)

return on investment (ROI)

An indicator of a room's long-term availability for assignment.

(Automation Vendors) Computerized systems leased to travel agencies offering airline, hotel, car rental and selected tour availability and bookings.

Systems are affiliated with major carriers, including American (Sabre), United (Apollo), Eastern (System One), TWA (PARS), and Delta (DATAS II) and feature flight schedules of the sponsoring and other carriers, plus additional travel products.

‫حاةل احلجز‬

Funds allocated for replacing and repairing systems at a property like HVAC or roofs.

- A measure of how efficiently a company’s money is being used, which is made to compare profitability from company to company. The metric is determined by dividing earnings before interest and tax by capital million gain ÷ $10 million initial investment)employed. the percent gained (or lost) on an investment; = investment gain ÷ initial investment; for example, if you buy a hotel for $10 million and sell it for $12 million, the ROI is 20%

‫جحز لالستبدال‬

‫نظم احلجز‬

‫العائد عىل رأس املال املس تخدم‬ (ROCE)

‫العائد عيل الاستامثر‬

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RevPAR (revenue per available room)

RevPAR (yield) index

ROI - Return of investment

E-A Dictionary for Tourism and Hospitality

($2 Revenue per available room (RevPAR) is the total guest room revenue divided by the total number of available rooms. RevPAR differs from ADR because RevPAR is affected by the amount of unoccupied available rooms, while ADR shows only the average rate of rooms actually sold.

A RevPAR (yield) index measures a hotel’s fair market share of their segment’s (competitive set, market, submarket, etc.) revenue per available room. If a hotel is capturing its fair market share, the index will be 100; if capturing less than its fair market share, a hotel’s index will be less than 100; and if capturing more than its fair market share, a hotel’s index will be greater than 100.

The ROI measures the return of an investment in relation to the cost.

‫ايرادات الغرفة (العائد للك غرفة‬ )‫متاحة‬

(‫دليل الرحب (العائد‬

‫عائد الاستامثر‬

Room

Room - Double: No guarantee of two beds; Double Double: Two double beds (or two queens or kings); Twin: Two twin beds (or two doubles or queens)

‫الغرفة‬

Room Rate

The price a hotel charges for overnight accommodations.

Total room revenue generated from the sale or rental of rooms

‫سعر الغرفة‬

room revenue

‫ايرادات الغرفة‬

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Room Service

Food and beverage services delivered to a guest's room

‫خدمة الغرف‬

Room Type

the days of a hotel only offering guests standard rooms for reservations

‫نوع الغرفه‬

rooms available (room supply)

The number of rooms in a hotel or set of hotels multiplied by the number of days in a specified time period.

)‫الغرف املتاحة (غرفة العرض‬

Rooms Division

rooms sold (room demand) Rooms Yield

RRM - room revenue multiplier Safety and Security Committee

Example: 100 available rooms in subject hotel x 31 days in the month = room supply of 3,100 for the month The division of a hotel which includes the front office, reservations, telephone switchboard, housekeeping, and uniformed service departments and functions.

The rooms division plays an essential role in providing the services guests expect during a hotel stay The number of rooms sold in a specified time period (excludes complimentary rooms).

An equation averaging revenue from all rooms, divided by number of rooms in a hotel, divided by 365 nights. the ratio of value to room revenue; = value ÷ room revenue An interdepartmental task force consisting of hotel managers, supervisors and

‫قسم الغرف‬

(‫الغرف املباعة (طلب غرفة‬ ‫العائد من الغرف‬

‫مضاعف ايرادات الغرف‬ ‫جلنه السالمة والمن‬

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hourly employees charged with the responsibility of monitoring and refining a hotel's safety and security efforts Salary

Pay calculated at a weekly, monthly, or annual rate rather than at an hourly rate.

‫املرتب‬

Sales and Marketing Committee

The group of individuals responsible for coordinating the hotel's sales and marketing effort.

‫جلنه املبيعات والتسويق‬

Sales Call

A meeting arranged for the purpose of selling the hotel's products and services

‫اجامتع ملناقشة املبيعات‬

Sales Mix Ratio

The sales mix ratio is the acceptable percentage of transient (individual) business in relation to group business.

‫نس بة مزجي املبيعات‬

sample

The number of hotels and rooms from which data is received.

A guest who checks in to the hotel with very less or no luggage.

A departmental income statement referenced on the hotel’s statement of income.

‫عينة‬

Scanty Baggage

Schedule

Seasonal

securitization

A hotel that shuts its doors (or closes restaurants and pools) during the low season.

The process through which an issuer creates a financial instrument by combining other financial assets and then marketing different tiers of the

‫أمتعة قليهل‬ ‫جدول‬

‫مومسي‬ ‫ طرح األوراق المالية‬/ ‫التسنيد‬

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Shared bathroom

sharing economy

size

Skipper

Sleeper

E-A Dictionary for Tourism and Hospitality

repackaged instruments to investors. The process can encompass any type of financial asset and promotes liquidity in the marketplace.

This means that the hotel room won't have an attached private bathroom.

One or more bathrooms is shared between several rooms on a hotel floor.

Also known as the peer-topeer economy, this is an Internet-based economic system in which consumers share their resources, typically with people they don’t know, and typically in exchange for money. In the hotel industry, sharing economy websites such as Airbnb, HomeAway, VRBO, FlipKey and others allow residents of homes, apartments and condos (called hosts) to rent their accommodations on a short-term basis to visitors.

Based on physical guestroom count of the hotel. .

A guest who leaves with no intention of paying for the room.

A room status term indicating that the guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status.

The room is vacant, but believed to be occupied.

‫حامم مشرتك‬

‫املشاركة القتصادية من خالل القامة‬ ‫احمللية‬

‫احلجم‬

‫الضيف الهارب‬ ‫رمز اىل موظف املاكتب المامية الغري‬ ‫نتبه‬

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soft brands

Stay

Stop Sell

Strategic Management

Suite

TA

E-A Dictionary for Tourism and Hospitality

Individualized hotels that give owners and operators the opportunity to affiliate with a major chain distribution while retaining their unique design, name and orientation.

The third phase in the guest cycle is stay. This is the stage when the guest stays in the hotel and experiences the hospitality of the hotel. This is an important phase and it has a great impact on the satisfaction of the guest .

The act of stopping the hotel from being booked on distribution channels, used when hotel is sold out during a certain time period.

A process through which organizations analyze and learn from their internal and external environments, establish strategic direction, create strategies that are intended to move the organization in that direction, and implement those strategies, all in an effort to satisfy key stakeholders.

‫العالمات التجارية الصغرية‬

It seems every hotel has their own definition of a suite. Traditionally, it's a hotel room with more than one room, but at some hotels, a suite can also just be a single room that's much larger than the standard rooms.

- Travel Agent who receives the commission for the bookings.

‫جناح‬

‫الاقامه‬

‫وقف بيع‬

‫الاداره الاسرتاتيجيه‬

‫وكيل السفر‬-

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Telephone Operator

The person who handles incoming and outgoing telephone calls, locates registered guests and management staff, deals with emergency communication.

‫موظف التليفوانت‬

Tentative Booking

When reservation is waiting bookers confirmation.

Revenue from all hotel operations, including rooms sold, F&B, parking, laundry, phone, miscellaneous, etc.

City or County tax added to the price of a hotel room.

A variety of interrelated businesses that provide services to travelers; the tourism industry includes a broad range of businesses such as airlines, bars, cruise lines, car rental firms, casinos, entertainment firms, hotels, restaurants, travel agents, timeshares, tour operators, and recreational enterprises

‫جحز مبديئ‬

total revenue

Transient Occupancy Tax Travel and Tourism Industry

‫اجاميل اليرادات‬

‫رضائب تشغيل عابرة‬ ‫صناعه الس ياحة و السفر‬

TRevPAR - Total The sum total of net revenue per available room revenues from all operated departments plus rentals and other income per available room for the period divided by the total available rooms during the period.

‫اجاميل اليرادات للك غرفة متاحة‬

- A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally

‫زايده املبيعات‬

Upselling

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Vacant

E-A Dictionary for Tourism and Hospitality

requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.

Occupancy of less than a full house so rooms are available for sale.

‫الغرف الغري شاغرة‬

Vouchers

Forms or coupons provided to a traveler who purchases a tour that indicate that certain tour components have been prepaid. Vouchers are then exchanged for tour components like accommodations, meals, sightseeing, theater tickets, etc. during the actual trip.

‫الفاتورة‬

Waitlisted Booking

Reservation kept on hold due to hotel over Guests that haven't prebooked their room, but simply walk in the hotel and request a room on the spot. These last-minute guests can pay a premium or score an amazing deal if the hotel is anxious to fill beds.

Blocking fewer rooms than the number requested by a group, based on previous group history.

A period of calculation that begins at the start of a calendar or fiscal year and extends to the current date.

‫قامئة الانتظار‬

Walk-in

Wash down

year to date (YTD)

‫الزنيل العابر‬

‫جحب عدد غرف أقل‬ ‫حىت اتريه‬

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House keeping

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Accommodation check list

List to help the housekeeping staff to check all the items to be check inside the room

‫التحقق من القامة‬

Amenities

An amenity is service or item offer to a guest or place in a guest room at no extra cost

‫ تسهيالت‬/ ‫ممزيات‬

Apprentice

A worker who enters into an agreement with an employer to learn a Skilled trade through a special training programmer, combining practical training with related off the job technical instruction.

‫متدرب‬

Area inventory List

A list of all items within a particular area that need cleaning by or attention of housekeeping personal.

‫قامئة جرد اخملزن‬

Back of the house

The functional areas of the hotel in which employees have little or no guest contact, such as the engineering and maintenance department, laundry room and so on

‫املاكتب اخللفيه "ليس لها تعامل‬ "‫مع امجلهور‬

Back to back

Describe a heavy rate check out and check-in in a same date so that as soon as the room made up.

‫معليات تسكني ومغادره متتالىه‬

Bath linen

It includes bath towel hand towel face towel

‫مناشف امحلام‬

blocked

A room that is being held for a certain guest on a certain day.

‫غرفة حمتجزة لزنيل‬

booked to capacity

Refers to a situation when the hotel has accepted the maximum number of reservations

‫احلد القىص لعدد احلجوزات‬

Buffing

To smooth the floor with a low speed floor polishing.

)‫تلميع الرضيات (بشلك خفيف‬

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BUP

Brush up very light servicing given to a room that has been given full service earlier in the day when it was occupied but which is now vacated

‫مسح خفيف ابلفرشاه‬

Burnishing

Polishing the floor with a high speed floor machine to achieve an extremely high gloss.

‫صقل (تلميع الرضيات برسعات‬ )‫حاليه‬

C.I.P

Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business.

.‫تلقي اخلدمات املمزية‬

Candle-wick

A soft cotton thread which makes the candle burns

‫فتيل الشمعه‬

Capital budgets

These allocate the use of capital assets that have a life span considerably in excess of one year, these are assets that are not normally used up in day to day operations.

‫املوازنه الرأسامليه‬

Chamois Leather

Chamois leather is used mainly in cleaning and polishing

check – out time

Time designated by the hotel for guest to vacate the rooms at the end of stay.

Check-out

A room from which the guest has already departed / vacated / checked out.

‫مغادرة الزنيل‬

Cleaning supplies

Cleaning agents and small cleaning equipment used in the cleaning of guestrooms and public areas in the hotel.

‫مواد و معدات التنظيف‬

COMP

Refers to a room that is complimentary

connecting doors

Two adjoining rooms accessible to one another by a connecting door between them

Contingency plan

Planning done for uncertain events.

Contract

A contract is an agreement between two parties negotiating a business

‫جدل الشمواه‬ ‫الوقت احملدد ملغادرة الزنيل‬

)‫الغرفة جمامةل (بدون دفع نقود‬ ‫مصطلح يشري اىل اتصال‬ ‫غرفتني‬ ‫خطة الطوارئ‬ ‫عقد‬ 77

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‫رسير اطفال‬

cot/ crib

A baby bed.

Crease

A line made on linen by folding or pressing.

‫جتعد‬

Critical Incidents

A measure of workers performance in term of certain events

‫مواقف "وقائع" حرجه‬

Cross –training

Cross training involves training employees to work in departments other than their specialty in period of staff shortage.

‫التدريب املتقاطع "تريب‬ ‫املوظفني عىل همام غري خمتصني‬ "‫هبا‬

D.L. (Double-locked)

The door of the room is bolted from the inside. Before knocking on any room door, Room Attendant if the door is double-locked.

‫الغرفة مغلقة غلق مزدوج من‬ ‫ادلاخل‬

D.N.D. (Do Not Disturb)

Abbreviation indicating that the guest does not want his room to be entered nor want to be disturbed

‫ممنوع الازعاج‬

Damp –dusting

The method of cleaning where the items to be cleaned or wiped with a damp cloth

‫التنظيف ابس تخدام مقاش رطب‬

Debriefing

A debriefing session or meeting is held at the end of a shift by managerial staff to discuss problem

‫اس تخالص املعلومات‬

Deep cleaning

Intensive or specialized cleaning undertaken in guest rooms or public areas, often conducted according to a special schedule or on a special project basis.

‫تنظيف معيق‬

Departure Room

A room from which the guest has departed, settled the account, returning the room keys and left the hotel it also called a check out room or vacated room.

‫غرفه مت تسجيل مغادرهتا توا‬

DNCO (Did Not Check Out)

The guest made arrangements to settle his or her account (and thus is not a skipper), but has left without informing the front

‫مغادره دون اعالم مكتب‬ ‫الس تقبال (ليس هاراب من‬ 78

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)‫ادلفع‬

office.

DND Card

A do not disturb card is hung outside the room to inform hotel staff or visitor that the occupant does not wish to be disturb.

"‫بطاقه "برجاء عدم الزعاج‬

double bed

A type of bed that bigger than a single but smaller than a queen bed.

‫نوع من الرسير أكرب من رسير‬ ‫الفردي ولكنه أصغر من رسير‬ .‫الكوين‬

Double Locked

An occupied room in which the deadbolt has been turn to prohibit entry from the corridor. Only a grand master key or an emergency key can open it.

‫مغلق بشلك مزدوج‬

Due out

A room which the guest is due to checkout that day.

‫عىل وشك املغدره‬

Exhaust Vent

Opening for ventilation ,sometimes fixed with an exhaust fan to facilitate influx of fresh air

‫العمل عىل الهتويه‬

extra bed

A type of bed that can be easily transport to the guest room as guest .Intended for only one person

‫رسير اضايف‬

Faucet

Tap

Fixtures

Hardware items present in guest rooms that cannot be moved

‫تركيبات‬

Floor pantry

A service room provided on each floor GRAS to store cleaning agents, equipment’s, guest supplier , guest room linen and room attendants carts.

‫خمزن الطابق‬

Floor Par

The quantity of each type of linen that is required to outfit all rooms serviced on that floor

‫مك املفروشات املطلوبه لعدد‬ ‫الغرف ابلطابق‬

Frequency Schedule

A schedule that indicate how often each item on an area to be cleaned or maintained.

‫جدول يوحض عدد مرات الرتدد‬ ‫للقيام ابلعامل‬

‫ احلنفيه‬/ ‫الصنبور‬

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to

staff

‫ أرابح هامش يه‬/ ‫أجراضاىف‬

Fringe Benefits

These benefits are given supplementing their salaries.

FTE

Full-time employees

general cleaning

Indicates through cleaning of guest room and bath, done on a periodic basis.

GRA

Guest room attendant

Grand Master / Emergency Key

A Key which opens all guest rooms and doors even when they are double locked

Graveyard Shift

Night shift

Guest Loan Items

For guest suppliers not normally found in a guest room, but available upon request

guest request

A service or item requested by guest

Guest room key

A Key which opens on one guest room when it is not double locked.

‫مفتاح غرفة نزيل‬

Hand Caddy

A portable container for storing and transporting cleaning supplies and equipment

‫حاوية التنظيف‬

HK

Abbreviation Department

Housekeeping

‫اختصار لقسم الارشاف ادلاخيل‬

Hopper

Strong metal container for disposing of garbage

‫حاوية معدنية قوية للتخلص من‬ ‫القاممة‬

House Telephone

Kept in the lobby for visitors to call up guests in hotel rooms.

‫تليفون داخىل للفندق‬

Housekeeping Control Disk

The nerve center of the entire housekeeping department for the dissemination of information

‫مكتب مراقبه خدمه الغرف‬

Housekeeping Status report

A report prepared by the housekeeping department to indicate the current status of each room, based on a physical check.

‫تقرير الارشاف ادلاخيل‬

‫موظف طول الوقت (دوام‬ )‫اكمل‬ .‫تنظيف عام‬ ‫ القامئ عىل خدمه‬/ ‫املس ئول‬ ‫الغرفه‬ "‫مفتاح رئيىس "معوىم‬ ‫للطوارىء‬ ‫مناوبه نتصف الليل‬

for

‫الحتياجات الضافية للزنيل‬ ‫طلب خدمة‬

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house-use

Guest room allocated and used by Management or company personnel

‫الغرفة مسكونة بعضو من اعضاء‬ ‫الادارة‬

Inventory

Stocks of merchandise, operating supplies and others items held for future use in hotel.

‫اخملزون‬

Job Analysis

Process of determine what knowledge each employee needs what tasks each position needs to perform and the standards which the employees must perform the tasks

‫حتليل الداء الوظيفى‬

Job Assignment

Job assignment is list of tasks to be performed by an individual guestroom attendant in a specific day as an individual assignment

‫املهام الوظيفيه‬

Job Description

A job description is detailed document identifying all the likely duties of a job position

‫ واجبات الوظيفه‬/ ‫مس ئوليات‬

Job Specification

Stipulates the minimum qualities and required by an individual to perform particular job.

‫مواصفات العمل‬

Jonny mop

Toilet brush used for cleaning of w.c.

‫فرشة تس تخدم لنظافة امحلام‬

key control

A security system requiring each staff to account for all keys during working hours.

.‫نظام أمان للتحمك يف املفاتيح‬

king bed

A guest room bed at a room that can accommodates two (2) persons and larger than queen bed

‫رسير كبري يتسع لفردين‬

King –size bed

The largest size of 78 inches or 80 inches.

‫رسير جحم كبري‬

Linen chute

A passage in the form of a tunnel for sending soiled linen from the floor pantries of all floors to a central place near the laundry, from where it can be collected by the laundry staff.

‫نفق املفروشات‬

linen room

Central area of the Housekeeping Department from which all uniform

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supplies and linen is issued

‫خاىل من الوبر‬

Lint- free

Refers to fabric that does not shed lint

Lobby

Area provided near the reception as a common meeting point for all

‫لوىب (منطقه خمصصه للتجمع‬ )‫ابلقرب من مكتب الس تقبال‬

Lockout

The room has been locked so that the guest cannot re-enter until a hotel official clears him or her.

‫ تعليق‬/ ‫اغالق تعجزيى للغرفه‬ ‫معليه دخول الغرفه‬

logbook

An important register in the housekeeping department that instructions and messages for staff on the next shift are written by employees working on the previous shift

‫جسل " يعطى فيه املوظفني‬ ‫التعلاميت او املهام ملوظفى‬ "‫الورديه التاليه‬

Lounge

A place in a hotel where a guest can sit back or relax. It is in public area furnished for relaxation.

.‫ماكن الاسرتخاء‬

Luggage rack

A furniture item provided in guestrooms for placing the guest’s luggage on

‫رف المتعه‬

Make up

Servicing of the room while a guest is registered in the room

‫ترتيب الغرفه‬

manifest

List of guest names in details

Master Key

A Key which opens all guest room doors which are not double locked.

‫مفتاح معويم ( يفتح مجيع الغرف‬ )

Mitering

A method for contouring a sheet or blanket to fit the corner of a mattress in a smooth and neat manner.

‫تتوجي‬

Non - Recycled inventories

Those items in stock that are consumed or used up during the course of routine housekeeping operations. Non-recycled inventories including cleaning supplies, small equipment items, guest supplies etc.

‫خمزون املواد و املعدات الغري‬ ‫معاد تدويرها‬

‫قامئة اسامء الزنلء‬

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no-show guest

A guest who does not arrive when accommodation is reserved.

‫الزنيل قام حبجز ولكن مل يصل‬ ‫ايل الفندق‬

OCC (Occupied)

A guest room in which a guest or the guest’s belongings are present.

‫الغرفة مشغوةل‬

Occupancy Report

The Occupancy Report provides a historical report of occupancy by Room during a specific date range. This report is typically used to analyze past Occupancy %, ADR, REVPAR by Room.

‫تقرير عن حاهل الشغال‬

Occupied

A guest is currently registered to the room

‫الغرفة مشغوةل‬

occupied tonight

Indicates the number of guest room occupied in the hotel.

‫عدد الغرف املسكونة ابلفندق‬

On-change

The guest has departed, but the room has not yet been cleaned and readied for resale.

.‫الغرفة مل يمت تنظيفها بعد‬

one-for- one exchange

A system whereby a dirty uniform is exchanged for a clean set one-on one basis

‫غرفة التبديل‬

Out-of-order

The room cannot be assigned to a guest.

A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning. (Out Of Order Vs Out Of Service )

‫ حتت‬/ ‫الغرفة خارج اخلدمه‬ ‫أعامل الصيانة‬

Par Number

A multiple of the standard quantity of a particular inventory item that represents the quantity of the item that must be on hand to support daily routine housekeeping operations

‫أدىن مس توى للمخزون‬

Preventive maintenance

A systematic approach to maintenance in which situations are identified and corrected on a regular basis. This will help to control costs and keep larger problems from occurring

‫الصيانة الوقائية‬

queen bed

A guest room bed at master room suites that can accommodate one (1) persons

‫رسير لفرد واحد ولكنه اكرب من‬ 83

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and larger than single bed

‫الرسير الفردي‬ ‫مدير قسم الغرف‬

R.D.M

.- Room division manager. A person who heads the department responsible for location of guest room including front office and housekeeping

R.S. (Refused Service)

Indicates that the guest refuse service

Recycled inventories

Those items in stock that have relatively limited useful lives but are sued over and over in housekeeping operations. Eg: Linen, uniforms, major machines etc and guest rentable objects.

‫خمزون املواد و املعدات املعاد‬ ‫تدويرها‬

room change

When a guest moves from one room to another room

‫تغيري الغرفة‬

Room inspection

A detailed process in which guest rooms are systematically checked for cleanliness and maintenance needs.

‫حفص غرفة الزنيل‬

Room Status Discrepancy

A situation in which the housekeeping department's description of a room status differs from the room status information at the front desk.

‫تناقض حاةل الغرفة‬

Room status report

The Room Status report from RDP includes a list of all rooms on property and the current occupancy of each room.

This report is useful for not only the front desk or management, but the maintenance or housekeeping staff

‫تقريرعن حاهل الغرفه‬

Routine maintenance

Activities related to the general upkeep of the property that occurs on a regular basis, This also requires minimal training or skills to perform.

‫صيانة روتينية‬

Sani-bin

Metal bin with a lit kept in wash room for throwing of disposed toilet rolls.

‫صندوق للتخلص من بوايق‬ ‫املرحاض‬

Scheduled Maintenance

Level of maintenance that requires planning, allocation of significant amount of time, and high degree of coordination between different departments, and is

‫الصيانه ادلوريه‬

‫الزنيل رفض تنظيف الغرفة‬

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typically initiated through a work order single room

A guest room bed intended for only one person. Indicates a single (1) bed

‫غرفة مفرده‬

Skipper

The guest has left the hotel without making arrangements to settle his or her account

‫الزنيل غادر دون ان يسوي‬ ‫ترتيبات املغادرة‬

Sleeper

The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status

‫الزنيل مقمي‬

Sleep-out

A guest is registered to the room, but the bed has not been used.

‫الزنيل مقمي ابخلارج‬

spotting

Word used to describe the removal of stains from a limited surface.

.‫ازاةل البقع‬

Stay over

The guest is not expected to check out today and will remain at least one more night

‫الزنيل س يقوم مبد فرتة الاقامة‬

Team cleaning

Group of housekeeping staffs working together in order to achieve same goals

‫فريق الارشاف ادلاخيل‬

Turn down Service

A Special service provided by the housekeeping department in which a room attendant enters the guest room in the early evening to restock supplies, tidy the room and turn down the covers of the bed.

.‫خدمة ممزية‬

twin bed

A guest room bed at master room suites that can accommodate a maximum of two persons. Indicates two (2) single beds.

‫) أرسه يتسعا لشخصني‬2 ( ‫عدد‬

updating

To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals

‫حتديث حاةل الغرف بصوره‬ ‫دقيقة اىل قسم الارشاف‬ ‫ادلاخيل ومكتب الاس تقبال‬

V.I.P

Abbreviation for Very Important Person who has been designed by Management for receiving special service

‫اختصار للزنيل الهام‬

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VAC (Vacant)

A guest room that is ready to be sold to a new guest

‫الغرفة خالية‬

Vacant and ready

The room has been cleaned and inspected and is ready for an arriving guest.

‫الغرفة جاهزة‬

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Kitchen

Aluminum foil

Often referred to with the misnomer tin foil, is aluminium prepared in thin

‫ورق حرارى (يس تخدم لتغطية‬ 87

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leaves with a thickness.

)‫الطعام الساخن لالحتفاظ ابحلرارة‬

Apple corer

Is a device for removing the core and pips from an apple

‫نزاعة قلب التفاح‬

Aspic

A jelly made from clarified meat, poultry, fish or vegetable stock.

‫الهالم املس تخرج من اللحوم‬ ‫والاسامك وادلواجن او اخلرضوات‬

Au gratin

Recipes that are browned in the oven, or under a grill. Often refers to dishes that use a sauce and are topped with breadcrumbs and/or cheese.

‫حتمري الوجه‬

Au jus

Roasted beef, lamb, or poultry served with natural pan juices that accumulate during their cooking.

‫عصارة اللحم‬

Bedrock mortar

Is an anthropogenic circular depression in a rock outcrop or naturally occurring slab, used by people in the past for grinding of grain, acorns or other food products.

‫مطحنة خصرية‬

Butcher block

Is a style of assembled wood (often hard maple, teak, or walnut) used as heavy duty chopping blocks, table tops, and cutting boards.

‫الاورمة لتقطيع اللحوم‬

Bain-marie

A hot water bath – Used to keep food warm on top of the stove. It’s purpose is to keep sauces and such from separating.

‫حامم املاء الساخن حلفظ الطعام‬ ‫ساخنا‬

Bake

To cook by dry heat, usually in the oven

Baking stone

Is a portable cooking surface used in baking . It may be made of ceramic, stone or, more recently, salt.

‫بالطة اخلزب‬

barbeque

Usually used generally to refer to grilling done outdoors or over an open charcoal or wood fire. More specifically, barbecue refers to long, slow direct- heat cooking, including liberal basting with a barbecue sauce.

‫الشواء‬

‫يزب‬

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Baste

To moisten foods during cooking with pan drippings or special sauce to add flavor and prevent drying.

‫الرتطيب‬

Batter

A mixture containing flour and liquid, thin enough to pour.

‫خليط مامتسك القوام‬

beat

To mix rapidly in order to make a mixture smooth and light by incorporating as much air as possible.

‫يلط بشلك رسيع‬

Beurre manie

Equal amounts of softened butter and flour mixed together and then added in small amounts as a thickening agent to hot sauces or soups.

‫مغلظ قوام‬/ ‫الرو‬

Bind

To add eggs, cream or liquid to a recipe to make the other ingredients hold together

‫الربط‬

Blanch

To plunge food (usually vegetables) into boiling water briefly. The food is then removed and placed into cold water to stop the cooking process. This is often to help loosen their skins or to par-cook prior to freezing.

‫التبييض‬

blend

To incorporate two or more ingredients thoroughly.

‫ ميزج‬/ ‫يلط‬

Blind bake

To bake a pastry before it is filled to create a crisper crust and to prevent puffing during baking. The pastry is poked with a fork along the sides and bottom and then lined with foil and filled with pie weights, dry beans or uncooked rice.

‫خترمي العجني‬

Boil

To heat a liquid until bubbles, break continually on the surface.

‫السلق‬

Bone

To remove the bones from meat, poultry, or fish, using a thin boning knife.

‫التشفية واذاةل العظام‬

Bottle opener

Is a device that enables the removal of metal bottle caps from bottles.

‫فتاحة اوين زجاجية‬

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Bouquet garni

Braise

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Herbs, usually parley, thyme and bay leaf tied together (or contained in a small muslin bag) added to soups and stews and removed before serving.

To cook slowly in a very small amount of liquid in a dish with a tightly sealed lid.

‫الباقة العطرية لكساب النكهةة للطعام‬ ‫التدميس‬ )‫التتبني (البانية‬

Bread

To coat with bread crumbs.

Broil

To cook on a grill under strong, direct heat.

‫الشواء‬

Brown

To cook food quickly in a preheated oven, broiler, or hot skillet to “brown” the outside and seal in the juices.

‫حتمري الوجه‬

Butcher paper

Is a Kraft paper. Originally sold to butchers for the purpose of wrapping meat and fish.

‫ورق اللحمة‬

Butter curler

Is a kitchen tool designed to produce decorative butter shapes for use in food decoration. It can also be used to make chocolate and wax shavings.

‫أداة مطبخ مصممة لنتاج أشاكل‬ ‫الزبدة الزخرفية‬

Butterfly

To horizontally split open a food such as shrimp, chicken breast, pork chops, or boneless leg of lamb, cutting almost but not quite all the way through, like an open book.

‫تشكيل الطعام عىل شلك فراشة أو‬ ‫كتاب مفتوح‬

Candy

To cook and coat ingredients in sugar or simple syrup.

‫التحلية ابس تخدام احمللول السكري‬

Capers

Small green flower buds of a Mediterranean plant which are preserved in salt or vinegar and used to give a sharp burst of flavor in dishes.

‫نبات الكربى‬

Cube

To cut food into cube-shaped pieces, usually ranging in size from 14-inch to 1 inch.

‫(مكعب) نوع من اانوع التقطيع‬

Candy thermometer

Is a cooking thermometer used to measure the temperature and therefore the stage of a cooking sugar solution

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caramelize

To heat sugar in order to turn it brown and give it a special taste

‫ حيرق السكر‬/ ‫يكرمل‬

Cheesecloth

Is a loose-woven gauze-like carded cotton cloth used primarily in cheese making and cooking.

)‫مقاش تغطية اجلبنة (القامش اجلبين‬

Cherry pitter

Is a device for removing the pit from a cherry, leaving the cherry relatively intact.

‫حفار الكرز‬

Chinois

Is a conical sieve with an extremely fine mesh. It is used to strain custards, purees, soups, and sauces, producing a very smooth texture.

‫الش نوا ويطلق عليه بعض الاحيان‬ )‫ش نوار (مصفاه خمروطية الشلك‬

chop

To cut solids into pieces with a sharp knife or other chopping device

‫يقطع‬

Chopsticks

Are shaped pairs of equal-length sticks that have been used as kitchen and eating utensils in virtually all of East Asia for over two millennia.

)‫عيدان خشبية (شوب ستيك‬

Church keys

Are any of various kinds of bottle openers

‫فتاحة‬

Chushkopek

is a uniquely Bulgarian kitchen appliance for roasting peppers, aubergines or potatoes, generally used in salads.

‫محمصة توابل‬

Citrus reamer

Is a small kitchen utensil used to extract the juice from a lemon or other small citrus fruit.

‫عصارة امحلضيات‬

clarify

To separate and remove solids from a liquid, thus making it clear

‫يصفي‬

Cocktail stick

Is a short cylindrical stick, made of wood, that has a somewhat sharp point on both ends.

‫عصا الكوكتيل‬

Coddle

To poach in slowly simmering water.

‫السلق البطئي‬

Coffee filter

A coffee-brewing utensil, usually made of disposable paper. This enables it to trap the coffee grounds and allow the

‫فلرت القهوة‬

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liquid coffee to flow through.

Colander

is a bowl-shaped kitchen utensil with holes in it used for draining food.

‫مصفاه‬

Combine

To mix two or more ingredients together.

‫ مزج‬/ ‫ خلط‬/ ‫دمج‬

Cookie cutter

is a tool to cut out cookie/biscuit dough in a particular shape.

‫قطاعة البسكويت‬

Cookie press

is a device for making pressed cookies such as spritzgebäck. It consists of a cylinder with a plunger on one end.

‫ضاغط البسكويت‬

Core

To remove the center or core of various fruits and vegetables, such as apples, pears, pineapple, lettuce or cabbage.

‫ازاةل النواة من الامثر‬

Coulis

A strained sauce made from purée fruit or vegetables.

‫كوليس(صلصة بيورية مثار الفواكه‬ )‫أواخلرضوات‬

Court bouillon

A broth made of water, wine, herbs and spices used for poaching fish or as a base for fish soups.

‫كورت (نوع من انواع حساء‬ )‫السمك‬

Crab cracker

Is a specialized food utensil, similar in construction (and sometimes appearance) to certain types of nutcrackers, used to crack the hard shells of crabs and lobsters by pulling the two handles together to access the flesh inside, while preparing or eating them.

‫كسارة الصدفيات‬

cream

To soften a fat, especially butter, by beating it at room temperature. Butter and sugar are often creamed together, making a smooth, soft paste

‫القوام الكرميى‬

Creme fraiche

A dairy product that is similar in taste to sour cream but a bit more tart.Used as a dessert topping or in soups.

‫كرمي طازج‬

Crimp

To decorate the edge of a pie crust by pinching dough together with fingers.

‫شلك جمعد‬

Curdle

The separation that occurs in egg or cream-based mixtures when they are

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heated to quickly. cure

To preserve meats by drying and salting and/or smoking

‫ ميلح‬/ ‫يقدد‬

Cut in

To combine butter or shortening with dry ingredients until the mixture resembles coarse meal by using a pastry blended, to dinner knives,fingers, or a food processor.

‫تقصري العجني‬

Cutlery

Includes any hand implement used in preparing, serving, and especially eating food in Western culture.

‫ادوات املائدة‬

Cutting board

Is a durable board on which to place material for cutting.

‫لوحة التقطيع‬

Dash

A small quantity.

Deglaze

To add wine, stock or other liquid to the sediment and cooking juices left in a pan after roasting or sautéing –which is then heated to make a jus.

‫الاطفاء ابس تخدام النبيذ‬

Dropping consistency

The consistency of cake batter when the mixture drops off the spoon with some reluctance.

‫تناسق الانسجام‬

degrease

To remove fat from the surface of stews, soups, or stock. Usually cooled in the refrigerator so that fat hardens and is easily removed

‫ازاةل ادلهون‬

Devein

To remove the dark intestinal vein from a shrimp by using a sharp knife to slightly cut through the back and then the tip of the knife to remove the vein itself.

‫تنضيف امجلربي من الاحشاء‬

Dice

To cut food in small cubes of uniform size and shape.

‫مكعبات‬

Diffuser (heat)

Is a cooking utensil that is placed on top of a ring on a cooktop in order to separate the pan/pot from the direct source of heat.

‫ش ياطة‬

dissolve

To cause a dry substance to pass into

‫ يذيب‬/ ‫يذوب‬

‫مكية صغرية‬

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solution in a liquid Dot

To scatter small pieces of butter over the top layer of a prepared dish.

‫تقطيع الزبدة بأجحام صغرية عىل طبق‬ ‫جاهز‬

Dough scraper

Is a kitchen implement made of metal, plastics (such as polyethylene, nylon, or polypropylene), wood, rubber or silicone rubber.

‫مكشطة العجني‬

Drain

To remove liquid or fat from food through a strainer or by absorbing on paper towels.

‫التنش يف من ادلهون‬

dredge

To sprinkle or coat with flour or other fine substance

‫(يعفر) يرش ادلقيق او السكر عىل‬ ‫الطعام‬

Drippings

The juices, fat and brown bits that are left in a pan after meat or poultry has been roasted or sautéed

‫الاجزاء احملروقة ابملقالة‬

drizzle

To sprinkle drops of liquid lightly over food in a casual manner

‫رذاذ‬

dust

To sprinkle food with dry ingredients.

Use a strainer or a jar with a perforated cover, or try the good, old-fashioned way of shaking things together in a paper bag

‫ يغلف الطعام ابملقادير‬/ ‫يغطى‬ )‫اجلافه (اكدلقيق مثال‬

Egg slicer

Is a food preparation utensil used to slice peeled, hard-boiled eggs quickly and evenly. An egg slicer consists of a slotted dish for holding the egg and a hinged plate of wires or blades that can be closed to slice.

‫اداة تقطيع البيض اىل رشاحئ‬

Emulsify

To bind liquids that usually do not blend together smoothly, such as oil and water or vinegar.

‫الاس تخالب‬

Ferment

To bring about a natural chemical change in food or beverages. Such items as beer, wine, vinegar, cheese and yeast bread all get their distinctive flavors from fermentation.

‫ختمر‬

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fillet (v.)

As a verb, to remove the bones from meat or fish. A fillet (or filet) is the piece of flesh after it has been boned

‫يىل "السمك مثال " من العظم‬

Filo pastry

Paper thin sheets of pastry commonly used in greek, eastern european and middle eastern cuisines. Filo is brushed with oil or butter and layered. Found in the refrigerated section of the supermarket.

‫معجنات رقيقة‬

Fish slice (kitchen )utensil

A fish slice is a kitchen tool with a wide flat blade with long holes in it, used for lifting and turning food while cooking.

‫رشحية السمك (أواين املطبخ لرفع‬ )‫الطعام وتقلبية‬

flake

To break lightly into small pieces

Flambé'

To flame foods by dousing in some form of potable alcohol and setting alight.

‫ الشعال‬/ ‫فالميب‬

Flesh-hook

Is a term for a variety of archaeological artifacts which have metal hooks and a long handle, or socket for a lost wooden handle.

‫خطافات معدنية‬

fold

To incorporate a delicate substance, such as whipped cream or beaten egg whites, into another substance without releasing air bubbles. Cut down through mixture with spoon, whisk, or fork; go across bottom of bowl, up and over, close to surface. The process is repeated, while slowing rotating the bowl, until the ingredients are thoroughly blended.

‫يطوي‬

Food mill

Is a food preparation utensil for mashing and sieving soft foods.

‫ هراسة الطعام‬/ ‫طاحونة الطعام‬

Fork

An implement with two or more prongs used for lifting food to the mouth or holding it when cutting.

‫الشوكة‬

Freezing

Make sure that anything you put into the freezer is tightly sealed as it’s easy for air to get in and cause freezer burn on your food.

‫جتميد‬

‫ يفصل اىل رقائق‬/ ‫يقرش‬

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Fricassee

To cook by braising; usually applied to fowl or rabbit.

‫قلىطى ادلواجن أو الرانب ىف عصارة‬ ‫التسوية‬

Frosting spatula

Is a kitchen utensil designed especially for the use of spreading a substance onto a flat surface, such as frosting on a cake.

) ‫الاس باتيول (أداه لفرد املكوانت‬

Fry

To cook in hot fat. To cook in a fat is called pan-frying or sauteing; to cook in a one-to-two inch layer of hot fat is called shallow-fat frying; to cook in a deep layer of hot fat is called deep-fat frying.

‫يقىل‬

Funnel

Is a tube or pipe that is wide at the top and narrow at the bottom, used for guiding liquid or powder into a small opening.

‫مقع‬

Garlic peeler

Is a kitchen utensil used to take off the skin off the garlic cloves.

‫مقرشة الثوم‬

Garlic press

Is a kitchen utensil to crush garlic cloves efficiently by forcing them through a grid of small holes, usually with some type of piston. Many garlic presses also have a device with a matching grid of blunt pins to clean out the holes.

‫حساقة الثوم‬

garnish

To decorate a dish both to enhance its appearance and to provide a flavorful foil. Parsley, lemon slices, raw vegetables, chopped chives, and other herbs are all forms of garnishes.

‫يزين الطبق‬

Glaze

To cook with a thin sugar syrup cooked to crack stage; mixture may be thickened slightly. Also, to cover with a thin, glossy icing.

‫تغطية الطعام بطبقة رقيقة من السكر‬

Grater

Is a kitchen utensil used to grate foods into fine pieces.

‫املبرشة‬

Gratin

From the french word for "crust." term used to describe any oven-baked dish-usually cooked in a shallow oval gratin dish--on which a golden brown crust of

)‫حتمري الوجه (ذهىب‬

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bread crumbs, cheese or creamy sauce is form.

Grease

To lightly coat a pan with some fat to prevent foods from sticking and to help with the browning.

‫اكساب الطعام لون ذهىب‬

Greaseproof paper

Is paper that is impermeable to oil or grease and is normally used in cooking or food packaging.

‫ورق غري انفذ للزيت أو ادلهون‬

grill

To cook on a grill over intense heat

grind

To process solids by hand or mechanically to reduce them to tiny particles

‫ حيرش‬/ ‫ يسحق‬/ ‫يطحن‬

Herb chopper

Is a cooking tool specifically designed for chopping fresh herbs.

‫مفرمة العشاب‬

Honey dipper

Is a kitchen utensil used to collect viscous liquid (generally honey) from a container, which it then exudes to another location.

It is often made of turned wood.

‫أداة للتنقيط ابلعسل‬

Husk

To remove the outside leaves from an ear of corn.

‫يقرش الوراق اخلارجية من اذلرة‬

Juicer

Is a tool used to extract juice from fruits, herbs, leafy greens and other types of vegetables in a process called juicing.

‫عصارة‬

JULIENNE

To cut vegetables, fruits, or cheeses into thin strips

‫تقطيع ايل رشاحئ رفيعة‬

Kitchen utensil

Is a small hand held tool used for food preparation. Common kitchen tasks include cutting food items to size, heating food on an open fire or on a stove, baking, grinding, mixing, blending, and measuring; different utensils are made for each task.

‫اداوات املطبخ اليدوية‬

knead

To work and press dough with the palms of the hands or mechanically, to develop

‫ لت العجني‬/ ‫يعجن‬

‫يشوى‬

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the gluten in the flour Lemon squeezer

is a small kitchen utensil designed to extract juice from lemons or other citrus fruits such as oranges, grapefruit, or lime

‫عصارة اليميون‬

Leaven

To cause a mixture to rise while it is baking by adding baking powder, baking soda, or yeast.

‫مملية الرفع للعجائن‬

Line

To cover the surface of a baking sheet or roasting pan with foil, waxed, or parchment paper to prevent sticking

‫التغطية اثناء الشوى‬

Loose-bottom tin

Cake or flan tin with a removable base which allows the cake to be lifted out cleanly and served directly off the base.

‫التبطني ملنع الالتساق‬

lukewarm

Neither cool nor warm; approximately body temperature

‫فاتر‬

Macerate

To cover fruits or vegetables with a liquid, often a liqueur or lemon juices and sugar,and let them rest until the flavor has been absorbed and the fruits or vegetables softened

‫لتغطية الفواكه أو اخلرضاوات مع‬ ‫سائل حىت متتص النكهة‬

Mallet

is a kind of hammer, often made of rubber or sometimes wood, that is smaller than a maul or beetle, and usually has a relatively large head. is a cooking utensil used for slicing and for cutting juliennes; with suitable attachments, it can make crinkle-cuts

‫ اليت غالب ًا ما تكون مصنوعة‬, ‫املطرقة‬ ‫من املطاط أو اخلشب‬

Marinate

To leave meat, poultry, fish, or sometimes fruit to soak in a ‘marinade’.

Most often a combination of liquid ingredients and other flavourings. Used to tenderise and add flavour.

‫التتبيل‬

Masala dabba

is a popular spice storage container widely used in Indian kitchens

‫وعاء التوابل الهندية وخصوصا املسال‬

Measuring cup

Is a kitchen utensil used primarily to measure the volume of liquid or bulk solid cooking ingredients such as flour

‫كوب القياس‬

Mandoline

‫أداة لتقطيع اخلرضوات اىل رشاحئ‬

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and sugar Measuring spoon

Is a spoon used to measure an amount of an ingredient, either liquid or dry, when cooking. Measuring spoons may be made of plastic, metal, and other materials

‫معلقة القياس‬

Meat tenderizer

Is a hand-powered tool used to tenderize slabs of meat in preparation for cooking

)‫أداة ترقيق اللحم (املبط‬

Meat thermometer

Is a thermometer used to measure the internal temperature of meat, especially roasts and steaks, and other cooked foods.

‫ترمومرت اللحوم‬

Melon ball

Are balls of melon made using a melon baller that varies from around 1 centimeter to 3 centimeters (about 3/8 inch to 1 inch). They are generally used in fruit salad

‫كرات من البطيخ مصنوعة ابس تخدام‬ ‫معلقة نوازيت اليت ترتاوح من حوايل‬ ‫ بوصة‬8/3 ‫ مس (حوايل‬3 ‫ مس اىل‬1 ‫ ويه تس تخدم عادة يف‬.)‫ بوصة‬1 ‫اىل‬ ‫سلطة الفواكه‬

Melt

To change solids into liquids by use of slow heat.Such as with butter or chocolate

‫يذوب‬

Meringue

Egg whites beaten stiffly with sugar and then baked in a low oven

‫املارجن‬

Mesclun

A mixture of young shoots lettuces, herbs and leaves used in a salad. Available prepacked at the supermarket.

‫مذجي من اخلس والتوابل املعبأ‬

Milk watcher

Is a cooking utensil placed at the bottom of a pot to prevent boiling over of liquids, and especially the burning (scorching) of milk

‫الفوارة (احلارقة) ملنع فوران السوائل‬

Mince

To cut or chop food into extremely small pieces.

‫يفرم‬

Mix

To combine ingredients usually by stirring.

‫ميزج‬

Mixer

is a kitchen device that uses a gear-driven mechanism to rotate a set of "beaters" in a bowl containing the food or liquids to

‫خالط‬

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be prepared by mixing them Mouli grater

Muddler

Is a hand-operated kitchen utensil designed for grating or pureeing small quantities of food.The device consists of a small metal drum with holes that grate the food and a handle for turning the drum.

A long pestle shaped bar tool that is commonly made of wood, but can be found in stainless steel or plastic with teeth on the bottom

‫مبرشة يدوية‬

‫اخلالط اليدوى (تس تخدم للمكيات‬ )‫الصغرية‬

Mushroom cloth

Is a specially selected piece of fabric whose abrasive properties are particularly useful for removing the outer layer (and soil) from edible mushrooms.

‫مقاش الفطر (يس تخدم لتقشري الفطر‬ )‫واذاةل التربة‬

Nutmeg grater

is a device used to grate a nutmeg seed.

Nutmeg graters are normally metal, cylindrical or half-cylindrical, the surface perforated with small rasped holes

‫مبرشة جوزة الطيب‬

Oven bag

Is a bag used for the roasting of meat or other food in an oven. They may be made of durable plastic or culinary parchment To cook uncovered in a hot fry pan, pouring off fat as it accumulates.

‫كيس فرن‬

Pan-broil

Pan-fry

To cook in small amounts of fat.

Parboil

To partly cook in boiling water. In the case of vegetables, they should still be very firm, but not crunchy.

Are cellulose-based papers that are used in baking as a disposable non-stick surface

Parchment paper

‫الشواء ابملقاله‬

‫القيل بمكية دهن قليةل‬ ‫سلق جزىئ‬ ‫ورقة ملنع الالتصاق مصنوعة من‬ ‫السليلوز‬

Pare

To remove the outermost skin of a fruit or vegetable.

‫حلج) لزاةل اجلدل اخلاريج من‬ (.‫الفاكهة أو اخلضار‬

Pastry bag

Is an often cone- or triangular-shaped, hand-held bag made from cloth, paper, or plastic that is used to pipe semi-solid foods by pressing them through a narrow

‫كيس احللواىن‬

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opening at one end, for many purposes including cake decoration Pastry blender

Is a cooking utensil used to mix a hard (solid) fat into flour in order to make pastries

‫جعان احللوي‬

Pea sheller

is an apparatus designed to take out the peas from their pods

‫مقرش البازلء‬

Peel

To remove the peels from vegetables or fruits.

‫يقرش‬

Peeler

is a kitchen tool consisting of a slotted metal blade attached to a handle that is used to remove the outer skin or peel of certain vegetables, often potatoes and carrots, and fruits such as apples, pears.

‫مقرشة‬

Pesto

Traditionally pesto refers to an italian paste of basil, oil, pinenuts, garlic and parmesan, but can also be made from a variety of herbs and different nuts.

Served with pasta, vegetables or breads.

)‫بيس تو (صوص الرحيان والصنوبر‬

Phyllo

A Tissue-thin sheet of dough

Pickle

To preserve meats, vegetables, and fruits in brine.

‫ التخليل‬- ‫المتليح‬

Pinch

A pinch is the trifling amount you can hold between your thumb and forefinger.

)‫القرصة (التقريص‬

Pipe

To decorate food with a stiff smooth mixture, such as frosting, by forcing it through a pastry bag

‫يضخ‬

Planked

Cooked on a thick hardwood plank.

Plastic wrap

Is a thin plastic film typically used for sealing food items in containers to keep them fresh over a longer period of time

)‫غالف بالستييك (علب ثالجة‬

Plump

To soak dried fruits in liquid until they swell.

‫النقع‬

Poach

To cook very gently in hot liquid kept

)‫البوش يه (طريقة طهيي‬

) ‫فيلو (نوع رفيع من العجني‬

.‫مطبوخة عىل لوح خشب مسيك‬

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just below the boiling point.

Potato masher

is a food preparation utensil used to crush soft food for such dishes as mashed potatoes

‫هراسة البطاطس‬

Potato ricer

Is a kitchen implement used to process potatoes or other food by forcing it through a sheet of small holes, which are typically about the diameter of a grain of rice

‫مرضب البطاطا‬

Pothook

is an S-shaped metal hook for suspending a pot over a fire

S ‫بوتوك (خطاف معدين عىل شلك‬ )‫لتعليق وعاء فوق النار‬

Pound

To flatten or tenderize meat with a heavy mallet or pan, often between to sheets of waxed paper

‫(التبطيط) لتسطيح أو طحن اللحم‬ ‫مبطرقة‬

Prick

To pierce pastry or food with the tines of a fork or a knife to prevent it from bursting or rising during baking.

‫ يرم‬/ ‫يوخز‬

Pudding basin

is a bowl or vessel that is specifically used to steam puddings. Typically made of glazed earthenware or tempered glass, this kitchen vessel may also be used as a mixing bowl

‫وعاء خللط احللوى‬

Pudding cloth

Is a culinary utensil similar to a cheesecloth or muslin. It is a reusable alternative to cooking in skins made of animal intestines

‫مقاش لتصفية البودنغ‬

Puff pastry

Light, flaky pastry of many thin layers of flour, butter, water and salt.The layers are made by repeatedly rolling and folding the dough, causing it to “puff up” when baked.

‫جعني الفطري‬

Pureé

To mash, sieve or blend well-cooked vegetables or fruit to create a thick smooth paste.

‫هريس‬

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Reconstitute

To rehydrate dry food by soaking in a warm liquid.

‫لرتطيب الطعام اجلاف عن طريق‬ .‫النقع يف سائل دائف‬

refresh

To run cold water over food that has been parboiled, to stop the cooking process quickly

‫يصدم ابملاء البارد‬

Render

To make solid fat into liquid by melting it slowly.

‫الصهر البطئ لدلهون‬

Rice-cooking utensils

are tools used for cooking rice and similar foods.

‫أواين طبخ الرز‬

Roast

To cook by dry heat in an oven.

Roasting jack

is a machine which rotates meat roasting on a spit

‫أداة حتميص اللحوم‬

Roulade

Refers to something that has been filled or stuffed and rolled. In particular meats, pastries and sponge cakes.

‫ش ئي مت تعبئتعه او حشوه‬

Roux

A method of thickening a sauce by cooking flour and butter together, then gradually stirring in the liquid ingredients.

)‫رو (عامل مغلظ للصوص‬

Rub into

A method of combining flour and butter, by rubbing or pressing the butter into the flour using the finger tips. The butter is ‘rubbed in’ when the mixture reaches the consistency of breadcrumbs.

‫يفرك‬

Salsa

A mixture of finely chopped vegetables or fruit combined with other flavourings and served cold – usually with spicy food.

‫نوع من السلطة الس بانية‬

Salt and pepper shakers

are condiment dispensers used in Western culture that are designed to allow diners to distribute grains of edible salt and ground peppercorns.

‫موزعات الهبارات املس تخدمة ىف‬ ‫الثقافة النوبية‬

Sauté

To fry food quickly in a hot pan, stirring or shaking the pan.

‫يقىل ابلزبدة‬

‫الطهيي ابلفرن‬

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Scald

To heat liquids, (usually milk) until they are just at the point of boiling.

‫يسخن حىت نقطه الغليان‬

Scallop

To bake a food, usually in a casserole, with sauce or other liquid. Crumbs often are sprinkled over.

, ‫ عادة يف طبق خزيف‬, ‫خلزب الطعام‬ .‫مع صلصة أو سائل أخر‬

Score

To cut the surface of meat, pastry, or fruit with a sharp knife, without cutting right through it.

‫كشط سطح اللحم أو املعجنات أو‬ ‫ دون قطعه‬, ‫الفاكهة بسكني حاد‬ ).‫مبارشة‬

Scraper (kitchen)

is a kitchen implement made of metal, plastics (such as polyethylene, nylon, or polypropylene), wood, rubber or silicone rubber

(‫مكشطة (مطبخ‬

Shuck

To remove the shells from oysters, mussels or clams. Also to remove the husks and silk from corn

‫ازاةل القشور من السامك القرشية‬

Simmer

To cook in liquid that is heated to the point where little bubbles rise to the surface.

‫طبخ بنار هادئة‬

Simple syrup

A boiled mixture of water and sugar.

There are several thicknesses of simple syrup and they have different uses. is a thin metal or wood stick used to hold pieces of food together.

To remove impurities, whether scum or fat, from the surface of a liquid during cooking, thereby resulting in a clear, cleaner-tasting final produce is a flat, sieve-like scoop or spoon used for skimming cooking liquids or lifting ripened cream from milk, such as a spider used in Chinese cuisine

‫(الرشابت) رشاب بس يط من‬ ‫السكر واملاء‬

Soup spoon

is a type of spoon with a large or rounded bowl, used for consuming soup

‫ملعقة حساء‬

Spatula

is a broad, flat, flexible blade used to mix, spread and lift material

‫امللعقة املسطحة‬

Skewer skim

Skimmer (utensil)

‫س يخ‬ ‫يقشد‬

‫مقشدة‬

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Spiral vegetable slicer

are kitchen appliances used for cutting vegetables, such as zucchinis, potatoes, cucumbers, carrots, apples, parsnips, and beetroots, into linguine-like strands which can be used as an alternative to pasta.

‫اةل تقطيع الرشاحئ‬

Spoon and chopstick rest

is a piece of is tableware for resting a spoon and chopsticks without touching the table.

‫ملعقة و اعواد الطعام‬

Spurtle

is a wooden Scottish kitchen tool, dating from the fifteenth century, that is used to stir porridge, soups, stews and broths.

‫معلقة خشبية‬

steam

To cook in steam in a pressure cooker, deep well cooker, double boiler, or a steamer made by fitting a rack in a kettle with a tight cover. A small amount of boiling water is used, more water being added during steaming process, if necessary

‫يطهيى ابلبخار‬

Steam juicer

is a household kitchen utensil for separating juice from berries, fruits, and some types of vegetables in a process called steam juice extraction that is primarily used for preserving harvests faster than they can be consumed when fresh.

‫(اجملفف) عصارة البخار‬

Steep

To stand food in hot liquid in order to extract the flavour.

‫طهيي الطعام لس تخراج النكهه‬

Sterilize:

To destroy microorganisms by boiling, dry heat, or steam.

:‫تعقمي‬

Stew

To slowly cook meats and vegetables in liquid in a covered pan, either in the oven or on top of the stove.

‫الطهيي البطيء‬

Stir

To mix ingredients with a circular motion until well blended or of uniform consistency

‫يقلب‬

Stir-fry

Method of cooking – traditionally in a wok, but also in a pan, where small

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pieces of food are cooked at a high temperature while turning and tossing constantly until just cooked.

Stock

Used as the base of soups, stews and in risottos – can be home made or packaged.beef, chicken, vegetable and fish stocks are the most common.

‫خمزون‬

Sweat

To cook vegetables, particularly onion, until the juices just run and the vegetable softens without colouring.

‫يطهيى اخلرضوات ىف عصارهتا دون‬ ‫تلوين‬

Toast

To brown by baking , as for nut and seeds, or to brown by placing food under direct heat.

‫حتميص اخلزب‬

Tomato knife

is a small serrated kitchen knife designed to slice through tomatoes

‫سكني الطامطم‬

Tongs

are a type of tool used to grip and lift objects instead of holding them directly with hands.

‫ملقط‬

Toss

To combine ingredients with a lifting motion.

.‫دمج املكوانت مع حركة الرفع‬

Trivet

is an object placed between a serving dish or bowl, and a dining table, usually to protect the table from heat damage.

‫ عازل‬/ ‫حامل ثالىث القوامئ‬

truss

To secure poultry with string or skewers, to hold its shape while cooking

‫ يكتف‬/ ‫حيزم‬

Vinaigrette

A salad dressing made from oil, vinegar and seasonings.

‫تتبيةل السلطة‬

Water bath (or french term bain-marie )

A method of cooking whereby food is placed in a dish, pan or bowl and is sat in a large pan of warm water which surrounds the food with gentle heat.

‫حامم مايئ (أو املصطلح الفرنيس ابين‬ (‫ماري‬

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sauces without breaking or curdling them.

Wax paper

is paper that has been made moistureproof through the application of wax.

‫ورق مشمع‬

Whip

To beat rapidly to incorporate air and produce expansion, as in heavy cream or egg whites

‫يفق‬

Wok brush

is a kitchenware that is used to clean a wok. It is made of a bundle of split bamboo stalks tied at the top.

‫فرشاة ووك (تس تخدم لتنظيف‬ )‫الووك‬

Zest

The outer rind of citrus fruit containing essential oils. Must be removed with care – avoiding removing the white pith with it.

‫تقشري‬

Zester

is a kitchen utensil for obtaining zest from lemons and other citrus fruit

‫قشارة امحلضيات‬

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Port & Sea Travel

A stern

May refer to either the back end of the ship or behind it.

‫مؤخره السفينه‬

ABS

American Bureau of Shipping: A U.S.-based private

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classification, or standards setting society for merchant ships and other marine systems.

‫سمل الاقامة‬

Accommodation Ladder

A portable flight of steps down a ship's side.

Aft

The back end of the ship.

AGENCY FEE

A fee charged to the ship by the ship's agent, representing payment for services while the ship was in port. Sometimes referred to as the attendance fee.

Amidships

The middle area of the ship.

AUTOMATIC PILOT

An instrument that controls automatically a vessel's steering gear to enable her to follow a pre-determined track through the water.

‫القائد الآيل‬

Bank

A large area of elevated sea floor.

‫ضفه‬

Beam

The ship at its widest point usually in the middle.

‫احلزم‬

Berth

A bed, but may also refer to the docking space of a ship.

‫مرىس‬

Bow

The front of the ship.

Brand

A promise of what you are going to deliver. It is an identifiable trademark, characteristic or association that becomes the primary recognition of a product or service

Cabin Steward

Someone who cleans the rooms (cabins).

‫اخللف‬ ‫رسوم الواكةل‬

‫وسط السفينة‬

‫مقدمه السفينه‬

‫العالمات التجارية‬

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)‫(تنظيف الغرف‬ Channels of distribution

How travel is sold. Products or services can be sold directly to the consumer (direct distribution) or through the travel trade (indirect distribution

‫قنوات التوزيع‬

Chassis

A frame with wheels and container locking devices to secure the container for movement.

‫هيلك معدين‬

Commission

A fee paid to an agent for transacting a piece of business or service. In the travel business, commissions are paid to travel agents, and tour operators or wholesalers as compensation for marketing and selling products or services to their market

‫معوةل‬

Cruise Association

A non-profit or not-for-profit organization of cruise homeports and ports-of-call joined together for the promotion of their destinations to the cruise lines and the cruising public. An example of this is Cruise BC. A cruise association can also be a nonprofit or not-for profit organization of cruise lines and related organizations and businesses

‫ رابطه الرحالت‬/ ‫مجعية‬ ‫البحرية‬

Cruise Director

The person who directs the entertainment staff and activities on the cruise ship.

Cruise tourism

Means the arrival of large and small cruise line vessels and “mega yachts” that are chartered.

The term used here does not

‫مدير الفندق العامئ‬ ‫س ياحه الفنادق العامئة‬

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include private boats and their owner passengers although they are a great addition to community tourism and can use many of the same facilities Demurrage

A penalty charge against shippers or consignees for delaying the carrier’s equipment beyond the allowed free time.

The free time and demurrage charges are set forth in the charter party or freight tariff.

‫غرامة التأخري‬

Deployment

The distribution of cruise ships by cruise itinerary and ports of call, generally based on seasonality and consumer demand.

‫نرش برانمج الرحهل‬

Displacement

The total weight of the vessel, the amount of water the vessel will displace.

‫الزاحه‬

DMO (Destination Marketing Organization)

An organization whose primary function is to attract visitors to its locale for the purpose of enhancing the local economy through purchase of room nights, food and beverage, retail items, transportation, visitor services

Dock

A structure built along or at an angle form a navigable waterway so that vessels may lie alongside to load and discharge cargo.

‫حوض السفن‬

Draft (or draught)

The depth of a ship while in the water. Measured as the vertical distance between the waterline and the lowest edge of the keel.

‫غاطس السفينه‬

EDIFACT

Electronic Data Interchange for Administration, Commerce and Trade.

International data interchange standards sponsored

‫تبادل البياانت الرمقية‬

‫املنظمة الرمسية لتسويق‬ ‫املقصد الس ياىح‬

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by the United Nations.

Eminent domain

The sovereign power to take property for a necessary public use, with reasonable compensation.

‫حق الامتالك‬

Experiential Product

A tourism product that provides personal development opportunities, recreation activity training or simply an enhanced interactive involvement.

‫منتج لكتساب اخلربات‬

Familiarization

Free or reduced-priced trips given to travel agencies, tour wholesalers and operators, travel writers and others by destination marketing organizations and travel suppliers. “FAM Tours” helps stimulate sales and cultivate positive media coverage of an area or product.

Custom designed travel itineraries designed by travel agents or tour operators for travelers who prefer to have a fully planned vacation but do not want to be part of a group tour.

‫رحالت تعريفية‬

(FAM) trips

FIT (Fully independent tour)

)‫(جوةل مس تقةل ابلاكمل‬

Fleet

Number of ships owned by the same line.

‫اسطول‬

Gateway

A point at which freight moving from one territory to another is interchanged between transportation lines.

‫بوابة‬

Group age

The grouping together of several compatible consignments into a full container load. Also referred to as consolidation.

‫معر اجملموعة‬

Harbor Dues

The tariff charged on a vessel when it enters the harbor limits.

It is calculated as the current published tariff rate per GT.

‫الرسوم الواجب سدادها‬ ‫للمرفأ‬

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Harbormaster

An officer who is in charge of vessel movements, safety, security, and environmental issues within a port.

‫رئيس املرفأ‬

Homeport

Port from which a cruise ship loads passengers and begins its itinerary, and to which it returns to disembark passengers upon conclusion of voyage. Sometimes referred to as embarkation port and turn around port. It is also where the cruise ship’s supplies are loaded for the cruise, which includes everything from fresh water and fuel to fruits, vegetable, champagne, and any other supplies needed for the cruise.

‫مربط السفينة‬

Main port

A large multipurpose port serving a number of countries and regions.

‫امليناء الرئييس‬

Non-sanctioned Tour Operator

A company that sell tours directly to the passengers (often over the Internet) as opposed to selling through the cruise line’s pre sailing booked or on board excursion program.

‫مشغيل اجلولت الس ياحية‬ ‫غري املعرتف هبا‬

On-carrier

Person or company who contracts to transport cargo from the port or place of discharge of a sea-going or ocean-going ship to another destination by a different means of transport, such as a feeder vessel, truck, train, or barge.

‫الشخص او الرشكه الناقةل‬

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Body Sculpting

Fitness program using weight, flexibility, and endurance training; but not running or jumping, to shape hips, thighs, upper arms, and buttocks without creating bulk.

‫حنت اجلسم‬

Body Wrap (also Herbal Wrap)

Treatment in which strips of cloth are soaked in herbal teas and cocooned around the body.

‫لف اجلسم ابلعشاب‬

Botanicals

Plant part or extract used in hair or skin products.

Caldarium

Hottest room in ancient Roman baths where people would soak in steaming water to detoxify. Modern versions may not have a pool of hot water, but all use humidity or steam, sometimes infused with essential oils.

)‫الاكدلاريوم (امحلام الروماىن‬

Casino Spas

Spas with a casino on premises.

These spas tend to be luxury-oriented and often do not admit guests under 18 years of age.

‫اكزينو حصى‬

Circuit Training

Exercise plan utilizing six to ten exercises that are completed one after another on weight-resistance equipment to increase mobility, strength, and stamina. Each exercise is performed for a certain number of repetitions.

‫خطة التدريب‬

Collagen Therapy

Injection of collagen beneath the skin with a fine needle to fill out wrinkles and lines.

‫عالج الكولجني‬

Color Therapy (also Chromotherapy)

Based on the concept that color has vibrational energy that can help correct imbalances in the body, color therapy uses color in rooms, lights, crystals, fabrics, etc., to treat mental and spiritual health. Dates back to ancient Egypt.

‫العالج ابلضواء امللونة‬

Cranio-sacral Therapy

Treatment that aims to improve function of the central nervous system by balancing the fluid and membranes that surround the brain

‫خالصه النبااتت املس تخدمه ىف منتجات‬ ‫العنايه ابلشعر و البرشه‬

)‫عالج قرشى (عالج للجهاز العصىب‬

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and spinal cord. Performed through gentle palpitations of specific areas.

Used to treat a range of conditions, including stress, insomnia, headache, anxiety, fibromyalgia, and head, neck, and back pain.

‫منتجع اليوم الواحد‬

Day Spa

Establishment that provides beautifying, relaxing, or pampering experiences that can last an hour or may take a whole day. Can be freestanding or connected to health clubs, hotels, or department stores.

Dead Sea Mud Treatment

Application of mineral-rich mud from the Dead Sea in Israel. Used to detoxify skin and body and to ease painful symptoms of rheumatism and arthritis.

‫عالج طني البحر امليت‬

Deep-tissue Massage

Massage method focusing on aligning the deep layers of muscles and connective tissue (called fascia) through kneading and applying slow, intense pressure. Benefits include improved range of motion and posture, and stress and pain relief.

‫تدليك النسجة العميقة‬

Destination Spa

Establishments that focus exclusively on lifestyle improvement, health enhancement, and self-renewal in the company of like-minded people.

‫منطقة منتجعات حصية‬

Detoxification (also Detox)

General term used to describe a variety of treatments intended to cleanse the body of poisons or toxins.

‫ازاةل السموم‬

Dry Brush

Procedure using a natural-bristle brush to remove dead skin and impurities while stimulating circulation. This is one of many exfoliating techniques used prior to mud and seaweed body masks.

Duo Massage

Massage treatment performed simultaneously by two therapists.

Ecospa

Spas set in natural or protected areas that incorporate organic landscaping, water conservation, and ecological

‫الفرشاة اجلافة لزاةل اجلدل امليت‬

‫التدليك الثنايئ‬ ‫منتجع بييئ حصى‬

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building design. They encourage sensitivity to the natural environment and wildlife, and may also promote the traditions of local people and culture by preserving indigenous healing rituals and ingredients.

Electrolysis

A method of lasting hair removal that involves the use of electricity or radio wave energy to damage hair follicles. This method can sometimes require some form of pain relief.

‫اتالف وازاةل الشعر‬

Essential Oils

Aromatic liquids extracted from flowers, grasses, fruits, leaves, roots, or trees. The oils maintain the odors and tastes, and thus the essence, of the plant they are extracted from.

‫الزيوت العطرية الساس ية‬

European Facial

Treatment that begins with deep cleansing, steam, exfoliation, and professional massage of the face, shoulders, and chest area, followed by special mask that hydrates the skin.

Exfoliation

Procedure to slough top layer of dead skin cells off the face or body. Dry brush, loofah scrub, and salt glow are among the techniques used in conjunction with ingredients including grape seed, sugar, clay, and salt.

‫تقشري اجلدل امليت‬

Fango

FAN-go Italian for “mud.” Treatment in which mineralized mud, mixed with oil or water, is applied to the body as a heat pack to detoxify skin, stimulate circulation, and soothe muscles.

‫فاجنو الطني اليطاىل‬

Fitness Profile/Assessment

A test administered by a fitness instructor to evaluate aerobic capacity, flexibility, and strength, as well as resting heart rate, resting blood pressure, and body composition.

Functional Foods

Foods that have been fortified with herbs, vitamins, minerals, or other

‫تنظيف الوجه ابلطريقه الوروبيه‬

‫تقيمي اللياقة البدنية‬

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supplements.

‫املامرسات اخلرضاء‬

Green

Concerned with or promoting environmentalism by recycling, making biodegradable products, or limiting pollution.

Green Tea

Tea whose leaves come from the same shrub as black tree but are heated before oxidation (called fermentation) is complete. It may reduce risk of cancer and help prevent cardiovascular disease.

Henna

Dye from a natural plant substance used especially in Middle East in many cultures to decorate skin as part of ceremonial rituals. It is used also to color hair in West.

‫احلناء‬

Hot Stone Massage

Treatment in which smooth heated stones are placed on or used to stroke areas of the body, such as the back, palms, and between the toes. This type of massage is intended to relax tight muscles.

‫تدليك ابحلجر الساخن‬

Hot Stone Therapy

Relaxing, therapeutic treatment in which dark, smooth stones heated in hot water or hot spring pools are placed or stroked with light pressure on areas of the body such as the back, in the palms, and between the toes.

Cold stones may also be used.

‫العالج ابحلجر الساخن‬

Hydrotherapy

General term for therapeutic procedures that use water for a variety of purposes, from relaxation to disease treatment. Methods can include Kneipp baths, underwater jet massage, specialized or experience showers, mineral baths, thalassotherapy, and more.

Massage based on Ayurvedic principles that focuses on the scalp, face, neck, and shoulders to relieve stress and tension and nourish the scalp.

Indian Head Massage

‫شاي اخرض‬

‫العالج املايئ‬

)‫تدليك الرأس ابلطريقه الهنديه (اليورفيا‬

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Infrared Treatment

Treatment that uses far-infrared light to mimic sunlight without the exposure to harmful ultraviolet light.

Applied using lamps or through infrared saunas to relieve sore muscles and joints and to detoxify.

‫العالج ابلشعة حتت امحلراء‬

ISPA

International Spa Association, a professional organization representing all aspects of the spa industry: club spas, cruise ship spas, day spas, destination spas, resort/hotel spas, medical spas, and mineral springs spas.

‫مجعية املنتجعات الصحية ادلولية‬

Jacuzzi

The first free-standing whirlpool bath was introduced by Roy Jacuzzi in 1968, of the famous inventing Jacuzzi family, whose members were also responsible for advances in agriculture and aviation. Though many companies manufacture whirlpool baths today, Jacuzzi is the trademarked name for the invention.

Loofah Scrub

Exfoliation with a sponge made of the fibrous skeleton of the loofah, a vegetable from the gourd family.

Loofah is used extensively in Europe and Asia because of its effectiveness in removing dry skin and stimulating circulation.

Massage

Manipulation of tissues, usually manually, to improve health and well-being by relaxing muscles, relieving tension, and improving circulation.

Medical Spa

Destination or day spa that offers traditional and complementary medical services supervised or administered by medical professionals. A spa may specialize in diagnostic testing, preventive care, cosmetic procedures, or a combination.

‫جاكوزي‬

‫س نفره بس تخدام اللوفه‬

‫تدليك‬

‫منتجع طيب‬

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Medical Tourism

Practice of traveling to a medical facility outside one’s home country to seek quality, yet less expensive, health-care services.

‫س ياحة طبية‬

Meditation

Practice of using mental skills to perform such feats as focusing attention on a single object for a long period of time; cultivating compassion, which involves the transforming of negative events; and creating a state of pure awareness of thoughts, emotions, and sensations without reacting. Meditation is said to increase emotional well-being and is being studied for alleged benefits to physical health.

‫تأمل‬

Metabolism

Rate at which a body burns up fuel and transforms it into energy.

Mindfulness

Non-judgmental, undistracted state that is a goal of meditation and involves being aware of oneself and one’s surroundings.

Naturopathy

Holistic medical system based on the healing power of nature and the ability of the body to heal itself.

Naturopathy focuses on prevention and treating causes, not symptoms, using natural foods, vitamins and supplements, exercise, herbal medicine, lifestyle changes, homeopathy, hydrotherapy, and mind-body therapies.

‫العالج الطبيعي‬

Organic

Food produced with the exclusive use of feed or fertilizer of plant or animal origin and without the use of chemicals in any fashion, including growth hormones, pesticides, fertilizers.

‫الطعام العضوي‬

Oxygen Facial

Treatment that involves oxygen and other nutrients being applied or sprayed onto the face. Said to reduce the signs of aging.

‫المتثيل الغذايئ‬ ‫تركزي اكمل لذلهن‬

‫تنظيف الوجه ابلكسجني‬

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‫اس تعاده النشاط؛ جتديد؛ جتديد الش باب‬

Photo Rejuvenation

Series of gentle laser treatments that stimulate new collagen, smooth fine wrinkles, and diminish the appearance of age spots, broken capillaries, and rosacea.

Polarity Massage

Therapeutic, relaxing treatment involving hands placed along the energy meridians, stretching, and light rocking to bring the body’s own energy into balance.

‫تدليك قطيب‬

Portion-Controlled Meals

Weight-loss program technique used to limit the amount of calories or fat consumed.

‫الوجبات اليت يمت التحمك فهيا ابملاء‬

Power Yoga

Energetic workout involving a sequence of postures that flow into one another and that emphasize building body heat and breaching mindfully. Stretches and strengthens muscle while creating a calm and clear mind.

‫قوة اليوجا‬

Practitioner

Person who administers any of a number of spa or medical therapies on a professional level in such modalities as reiki, acupuncture, energy healing, reflexology, and more.

‫ممارس املهنة‬

Race Walking

Aerobic, energetic, exaggerated form of fast walking to maintain cardiovascular health, burn calories, and develop stomach, thigh, and buttock muscles

‫س باق امليش‬

Relaxation Response

A simple form of meditation that encourages a restful physical state in order to manage the physical and emotional responses to stress.

‫اس تجابة الاسرتخاء‬

Resort Spa

Spa facility offering treatments and services at a vacation destination that also offers activities, such as golf, tennis, horseback riding, skiing, water sports, and children’s programs.

‫منتجع حصي‬

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Restorative Yoga

Passive yoga poses lasting up to 20 minutes, supported by pillows, towels, etc., and meant to encourage relaxation via the release of tension in the muscles and spine. Also quiets the mind, rejuvenates the body-mind connection, and doesn’t require flexibility or athletic ability of other forms of yoga.

‫اليوغا التصاحلية‬

Rosacea

Common facial skin disorder characterized by redness on the cheeks, nose, chin, or forehead; small visible blood vessels on the face, bumps, or pimples, and water or irritated eyes that usually affects people over 30.

‫الوردية‬

Sand Painting

Tantric Buddhism artistic tradition involving the use of colored sand on a wooden platform to create a design according to ancient iconography.

Also, a Native American tradition.

The paintings are destroyed after a short period as a metaphor for the transitory quality of life.

‫اللوحة الرملية‬

Sauna

An enclosed, heated room designed to promote sweating and boost circulation, relax muscles, and release toxins. Often followed by a shower or a dip in a pool to cool off.

The Finnish sauna, which is heated by hot rocks, is the most common; other cultures have similar concepts, including Native American temazcals, Turkish hammams, and Roman laconiums and caldarium’s.

‫ساوان‬

Seaweed Wrap

Body treatment using concentrated seawater and seaweed that contains nutrients including minerals, rare trace elements, vitamins, and proteins. Said by proponents to detoxify, increase circulation, and improve appearance of cellulite.

‫التفاف العشاب البحرية‬

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SensoryDeprivation Flotation Capsule

Enclosed tank filled with warm water and Epsom salts in order to create a dark, peaceful environment, similar to that in the womb, to promote total relaxation.

‫كبسوةل التعومي ابحلرارة‬

Silent Hikes

Leisurely solo walk or guided journey in natural setting in which participants make as little sound as possible in order to connect with their surroundings.

Treatments and programming specifically designed to address the bodys sleeping processes and improve the quantity and quality of sleeping hours, as well as remedy conditions like sleep apnea and insomnia.

‫صامت الارتفاعات‬

Sleep Health Therapy

‫العالج ابلنوم الصحى‬

The International Spa Association (ISPA) defines the word spa in the following way: “Spas are devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit.”

A seamless treatment experience, rather than a perfunctory service, that might include a consultation, welcome foot bath, scrub, and massage in the same treatment room, thus aiming to improve the service quality of a spa treatment for guests (no switching rooms; cross training therapists in aesthetics and massage, etc.) as well the relaxation benefits.

‫منتجع حصي‬

Steam Room

Room where temperatures are kept at 110 to 130 F and humidity is generated in order to soften the skin, clean the pores, calm the nervous system, and relieve tension.

‫غرفة البخار‬

Stress Management

Combination of physical exercise, deep relaxation techniques, and visualization techniques meant to reduce the ill effects of stress on the body.

‫ادارة الاهجاد‬

Spa

Spa Journey

‫رحةل س با‬

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‫متارين اطاهل العضالت‬

Stretching

Extending and lengthening muscles slowly, then in a static manner when hitting resistance. Meant to increase flexibility and relieve stress by improving circulation, and facilitating blood flow to the muscles, heart, and brain.

Swedish Massage

Classical European massage technique manipulating muscles with the use of massage oils and five different movements: long strokes, kneading, tapping, friction, and vibration. Used to soothe tense muscles, increase circulation and flexibility, and de-stress.

‫التدليك عىل الطريقه السويدية‬

Swiss Shower

Treatment that involves powerful shower jets directed at the body from various heights and at different temperatures to simulate an invigorating massage.

‫دش سويرسي‬

Thai Massage

Full-body treatment that involves passive, yogalike stretching and pressure-point massage along the body’s major energy channels to release blocked energy, relieve tension, align the skeletal structure, and increase flexibility. Traditionally done on the floor with client wearing loose clothing.

‫تدليك ابلطريقه التايالندي‬

Thalassotherapy

Umbrella term describing variety of treatments that use seawater, seaweed, and other natural elements from the ocean for therapeutic benefits. Treatments include underwater jet massage, different types of showers, mineral baths, and seaweed or algae wraps. (See also hydrotherapy.)

‫العالج مبياه البحر‬

Turkish bath

Bathing procedure that involves going through a series of steam rooms of increasing elevated temperature, followed by a rubdown and massage and finished off with a cold shower.

‫امحلام الرتيك‬

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Vegetarian

One who eats only fruits, vegetables, grains, nuts, and sometimes eggs or dairy products.

‫نبايت‬

Vichy Shower

A shower treatment, often enjoyed after a body wrap or scrub, in which five to seven water jets spray water on the back of a client lying prone on a cushioned table. Inspired by treatments in the French thermal spa city of Vichy, it is meant to reduce stress, hydrate, and improve circulation.

‫دش فييش‬

Weight Training

Use of free weights or weight machines in a series of repetitive exercises meant both to tone the body and add or replace lean muscle mass and also to raise metabolism.

‫متارين الوزن‬

Wellness

An individual's state of being that signifies positive health and quality of life, including physical, mental, spiritual, and emotional components.

‫العافية‬

Yoga

Ancient art and philosophy that involves both mind and body and is aimed at self-development and selfrealization. The physical practice of yoga involves performing postures and using controlled breathing and meditation to stretch and tone the body and improve circulation.

‫اليوغا‬

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Tourist Information

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‫س ياحة املغامرات‬

adventure tour

a tour designed around an adventurous activity such as rafting or hiking

airline classes of service

variety of terms used to express a particular type of aircraft cabin service

Accommodation capacity

The measure of accommodation stock at a defined destination

‫القدرة الستيعابيه لالقامه‬

air sea

A cruise/travel program which includes both air/sea arrangements.

‫برانمج سفر حبرى جوي‬

airline fare

Price charged for an airline ticket.

‫أجرة الطريان‬

airline reporting conference (ARC) All-inclusive travel

a consortium of airline companies,

‫مؤمتر تقارير رشاكت الطريان‬

attraction

a place, event, building or area which tourists want to visit

average room rate

the total guest room revenue for a given period divided by the number of rooms

back to back

Term used to describe tours operating on a consistent, continuing basis, usually without time between.

Benchmarking

Measuring performance against that of best in class companies

bias

Preferential display on a reservations computer of a host carrier flight schedule.

‫ نزعة‬,‫احنياز‬

bulk fare

fare available only to tour organizers or operators who purchase a specified block of seats

‫أجرة ابمجلةل‬

‫درجات اخلدمه الىت تقدهما رشاكت‬ ‫الطريان‬

‫سفر شامل‬

A form of package holiday where the majority of services offered at the destination

‫عنارص اجلذب الس ياىح‬ ‫متوسط سعر الغرفة‬ ‫متتاىل‬

‫القياس المرجعى‬

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‫رحةل معل‬

Business travel

Travel for a purpose and to a destination determined by a business, and where all costs are met by that business.

Best Practice

Operational standards considered the most effective and efficient means of achieving desired outcomes.

bonding

the guarantee of protection for a supplier or consumer. In the travel industry

booking form

a document which tour purchasers must complete which gives the operator full particulars about who is buying the tour a food-service operation of a limited menu, in which customers carry their own trays to seating

‫اس امترة احلجز‬

Capacity management

A process that seeks to ensure that their organizations operate at optimum capacity

‫ادارة القدرات‬

Carrying capacity

The amount of visitor activity that a site or destination can sustain.

carrier

transportation company such as an airline, motor coach, cruise line

cash flow

monies available to meet the company’s daily operating expenses

Chain of distribution

The means by which products (package holidays in this instance) are distributed from producers

city guide

a person who has a specialty of guiding in the city only

Coach Tour

A guided bus tour for a group of holiday makers that follows a scheduled itinerary

Cafeteria

‫افضل املامرسات‬

‫الرابطة‬

‫الاكفيرتاي‬

‫القدرة عىل التحمل‬ ‫الناقل‬ ‫تدفق مايل‬ ‫سلسةل التوزيع‬ ‫مرشد متخصص فقط ىف مدينه ما‬ ‫جوةل ابلتوبيس‬

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‫سعر جتاري‬

commercial rate

a special rate agreed upon by a company and a hotel.

commission

the percentage of a selling price paid to a retailer by a supplier

sustainable

something which can be kept in the same or a better condition for the future

‫مس تداما‬

Sustainable development

Development carried out in such a way as to meet the needs of the present without compromising the ability of future generations to meet

‫تمنية مس تدامة‬

their needs

‫معوةل‬

. ‫الس ياحة املس تدامة‬

Sustainable tourism

According to the World Tourism Organization, this is "envisaged as leading to management of all resources

tour broker

a person or company which organizes and markets tours

tour catalog

a publication by tour wholesalers listing their tour offerings

‫دليل اجلوةل‬

tour menu

a menu that limits group clients to two or three choices at a special price

‫قامئة اجلوةل‬

tour operators

a person or company which creates and/or markets inclusive tours and subcontracts with suppliers to create a package

tour organizer

A person who locates and creates groups for preformed tours.

tour vouchers

documents issued by tour operators to be exchanged for tour components, also called coupons

Tourism Demand

Tourism Demand is defined as the spending of Canadian and nonresident visitors on domestically produced commodities

‫وس يط س يايح‬

‫مشغىل الرحالت‬

‫منظم جوةل‬ ‫فواتير الرحلة السياحية‬

‫الطلب الس ياىح‬

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Tourism Domestic Demand

Tourism Domestic Demand is the spending in Canada by Canadian visitors on domestically produced commodities

‫الطلب عىل الس ياحه ادلاخليه‬

Tourism income multiplier (TIM)

Exaggerated effect of a change in tourism expenditure on an area's income.

‫مضاعف ايرادات الس ياحة‬

Tourism Employment

Tourism Employment is a measure of employment in tourism and nontourism industries

‫العامةل الس ياحية‬

Tourism flows

The major movements of tourists from specific home areas to destinations.

‫تدفقات الس ياحة‬

tourism geography

the knowledge of countries, regions, major cities, gateways, famous icons, monuments

‫اجلغرافيا الس ياحية‬

tourism infrastructure

roads, railway lines, airport runways, water, electricity, other power supplies, sewerage disposal systems and other utilities

tourism product

Different things to the various

.

Tourist attractions

members of the tourism industry Tourist attractions are defined as being destinations for visitors' excursions which are routinely accessible to visitors during opening hours.

‫البنية التحتية الس ياحية‬

‫منتج س يايح‬ ‫عنارص اجلذب الس يايح‬

tourist card

A kind of visa issued to tourists prior to entering a country (required in addition to a passport or other proof of citizenship).

‫بطاقة س ياحية‬

tourist trend

a general tendency to visit a country, region or destination or to pursue a specific tourist activity

‫الاجتاه الس يايح‬

tourist facility

a feature created for utilization by tourists

‫مرفق س يايح‬

tourist route

a route developed to attract tourists to an area to view or experience something unique to that area

‫مسار س يايح‬

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‫وس يهل انتقال‬

transfer

local transportation, sometimes including porter age

tracking

a cause of action or method of monitoring, such as tracking the number of tours that come into a specific destination

travel agent/agency

a person or firm qualified to arrange for all travel components

‫ واكةل‬/ ‫وكيل سفر‬

trip director

an escort for an incentive company

‫مدير الرحةل‬

tour order

a coupon given to the purchaser of a tour package, identifying the tour, the seller, and the fact that the tour is pre-paid Travel offered as a reward for top performance and the business that develops, markets and operates these programs

‫ترتيب جوةل‬

Incentive Travel

‫تتبع‬

‫س ياحة احلوافز‬

‫مجعية الس ياحة الوطنية‬

NTA

National Tour Association comprised of domestic tour operators

Press Trips

Organized trips for travel writers and broadcasters for the purpose of assisting them in developing stories about tourism destinations

‫رحالت منظمة لكتاب السفر‬

Visitors Center

Travel information center located at a destination to make it easier for visitors to plan their stay

"‫مركز الزوار "مكتب اس تعالمات‬

Retailer

Another term for travel agents who sell travel products directly to consumers

"‫مصطلح أخر ل "وكيل السفر‬

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Travel Agency

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Actual Time of Arrival

Literally, the actual time of arrival. As opposed to the ETA (Estimated Time of Arrival).

‫اترخي الوصول الفعيل‬

Add-on

An optional extra that a customer can add to their basket during the booking process and add value to a tour or activity.

‫اضافة‬

Adjoining rooms

Two hotel or accommodation rooms that have a door connecting them from the inside, allowing the guests to combine the two rooms into one larger room.

‫غرفتان متجاوراتن‬

Adventure tour

A tour designed around an adventurous activity such as rafting, hiking, or mountain climbing.

‫رحةل املغامرات‬

Adventure travel

adventure travel is category of travel involving exploration or travel with perceived (and possibly actual) risk, and potentially requiring specialized skills and physical exertion

‫س ياحة املغامرات‬

Adventure Traveler

Adventure travelers travel to destinations with the specific purpose of active physical participation and exploration of new experiences.

‫ساحئ حمب للمغامرات‬

Affinity group

A group of people that share a common hobby, interest, or activity, or that are united through regular participation in shared outings. Also see preformed group

‫مجموعة متجانسة من الفراد‬

Agent

– A person who has the power to act as the representative for another person.

Most frequently in travel, a specific kind of agent such as a travel agent.

‫وكيل‬

Air Travel

air travel is the action or process of making a journey by aircraft

‫السفر ابلطائرة‬

Air Travel Card

A credit card sponsored by the airlines, for the purchase of air travel only.

‫بطاقة ائامتنية للسفر‬

Air/sea

– a term referring to tickets, trips, fares, etc. that include both air and land-based travel arrangements, such as a cruise package with air included.

– Travel that is not conventional in nature, though that is hard to define. It can be a niche kind of tourism.

‫جوي –حبرى‬

Alternative Tourism

Amenities

a desirable or useful feature or facility of a building or place

American plan

a hotel’s meal plan that usually includes all three meals each day

‫الس ياحة البديةل‬ ‫تسهيالت؛ وسائل الراحة أو‬ ‫املتعة‬ ‫اقامة اكمةل ابلوجبات‬ 133

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AMEX

American Express (AX).

Amidships

– toward the middle of a ship – usually the most stable part of the vessel.

– a type of milestone travel celebrating a date that is remembered or celebrated because a special or notable event occurred on that date in a previous year, such as a wedding anniversary.

Anniversary travel

Archipelago ARTA AST

An archipelago is a grouping of islands, essentially. Indonesia and Japan are both archipelago countries

– Association of Retail Travel Agents – professional trade group of travel agents only.

– Atlantic (or Alaska) Standard Time .

‫بطاقة أمرياكن اكسربيس الئامتنية‬ ‫يف منتصف السفينة‬ ‫رحالت اذلكرى الس نوية‬

‫مجموعة جزر حبرية‬ ‫احتاد والكء السفر‬ ‫توقيت الاساك‬ ‫احتاد والكء السفر الامريكيني‬

ASTA

– American Society of Travel Agents – trade group consisting of travel agencies, travel agents, and allied members (suppliers, etc.). ‫ة‬

Attractions

An item or specific interest to travelers, such as natural wonders manmade facilities and structures, entertainment, and activities.

AUTOMATED EMAIL

- email that is automatically sent out to your customers, for instance to confirm a booking or share a pre- or post-trip message. We recommend scheduling a post-trip email that thanks your customer, encourages them to leave a review on Trip Advisor, and links to your social profiles so they can stay in touch.

‫بريد الكرتوين يرسل أآلي ًا‬

Availability

The total number of seats allowed to be sold at a particular rate

‫ااتحة؛ توافر‬

Average room rate

The total guest room revenue for a given period divided by the number of rooms occupied for the same period.

‫متوسط سعر الغرفة‬

Baggage Allowance

The amount of baggage a passenger may transport without having to pay extra charges, determined by carrier.

‫الوزن املسموح بة لالمتعة‬

Bell man/ captain

The person in charge of luggage at a hotel.

Berth

– usually refers to the space at which a ship is docked.

– a tour that is customized, personalized and tailor-made for the traveler.

Bespoke tour Biking Trips and tours

– Bicycle trips and touring means self-contained cycling trips or pleasure, adventure and autonomy rather than sport, commuting or exercise. Touring can range from single to multi-

‫أماكن س ياحيه‬

‫حامل المتعه داخل الفندق‬ ‫مرىس السفن‬ ‫برانمج س يايح حسب الطلب‬ ‫رحةل ركوب ادلراجات الهوائية‬

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Blackout dates

Block

Booking form

Break-even point (BEP)

Bucket list destinations

Bulk fare Cabin

E-A Dictionary for Tourism and Hospitality

day trips, getaways or vacations.

– Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.

– A number of rooms, seats, or space reserved in advance, usually by wholesalers, tour operators, or receptive operators who intend to sell them as components of tour packages.

– A document which purchasers of tours must complete to give the operator full particulars about who is buying the tour. It states exactly what is being purchased (including options) and must be signed as acknowledgment that the liability clause has been read and understood.

– The point at which revenues and expenses are the same. For example, the BEP is the number of products (or seats, cabins, tickets, etc.) that must be sold for a company to break even. The BEP is calculated as fixed costs divided by the selling price less variable costs. See reasonable number.

– Bucket list travel is a list of destinations a person wants to travel to and experience before reaching a certain age or dying.

– A reduced fare for purchases of a large number of tickets.

– A sleeping room on a ship.

‫توارخي توقف احلجوزات‬ ‫ املقاعد احملجوزة‬/‫عدد الغرف‬ ‫مقدم ُا‬ ‫منوذج احلجز‬

‫نقطة التعادل ( عندما تتساوى‬ ‫النفقات اللكية مع العائد اللكي‬

‫قامئة املزارات‬ ‫سعر امجلةل‬ ‫ اكبينة‬/ ‫غرفة‬ ‫عامل نظافة‬

Cabin steward

– the person responsible for maintaining/cleaning the cabins aboard ship.

Carrier

generic term for any company that transports passengers and/or freight

‫رشكة طريان؛ متعهد نقل‬

– celebrity and high net worth travel is an ultraluxurious travel category describing the highly demanding travel requirements of celebrity and high net worth travelers characterized by the ultra-luxurious travel modalities and destinations with attention to privacy, security and confidentiality.

Counselor – A designation attesting to professional competence as a travel agent. It is conferred upon travel professionals with five or more years of industry experience who compete a two-year graduate-level travel management program administered by the Institute of Certified Travel Agents (Wellesley, MA).

– To hire the exclusive use of any aircraft, motorcoach, or other vehicle.

‫رحةل املشاهري‬

Celebrity Travel

Certified (CTC)

Travel

Charter

Circle trip

Any trip that involves more than a single destination, but which returns to the initial point of departure.

( ‫استشاري رحالت معمتد‬ ‫شهادة متنح لوالكء السفر بعد‬ ‫دراسة أحواهلم يف معهد والكء‬ ) ‫السفر املعمتدين‬ ‫الطريان العارض؛ اجيار؛ تأجري‬ ‫رحةل دائرية ( تعود مره أخري‬ "‫اىل نفس نقطه البدايه‬ 135

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Circle trip

City guide

City Pair City tour

Class of Service

CLIA Client list Client mix

Commission Common carrier Comp policy

E-A Dictionary for Tourism and Hospitality

– any trip that involves more than a single destination, but which returns to the initial point of departure.

– A tour guide who points out and comments on the highlights of a city, usually from a motor coach or van.

The departure and destination points of an air or rail journey.

– A sightseeing trip through a city, usually lasting a half day or a full day, during which a guide points out the city’s highlights.

– The inventory in which a passenger is booked according to the fare purchased. (E.g. a full fare coach class cabin is usually Y class of service) – Cruise Lines International Association, located in New York City, NY. – A printout of the names of all tour participants.

– Objectives set by companies to achieve percentages of customers from different market segments.

– A small fee that a travel agency or services adds to the total fee in order to make money.

– Any person or organization that offers transportation for a fee.

– Arrangements for free tickets, rooms, meals, etc.

– Items provided free of charge, such as rooms, meals, tickets, airfare, gifts, souvenirs, etc.

Computerized reservation – An automated system used by travel agents system (CRS) that contains pricing, availability and product descriptions for hotels, car rentals, cruises, and air transportation.

Conditions – The section or clause of a transportation or tour contract that specifies what is not offered and that may spell out the circumstances under which the contract may be invalidated (in whole or in part).

Confirmed reservation – An oral or written statement by a supplier that he has received and will honor a reservation. Oral confirmation has virtually no legal weight. Even written or faxed confirmations have specified or implied limitations. For example, a hotel is usually not obliged to honor a reservation if a guest arrives after 6 p.m., unless late arrival has been guaranteed.

‫رحةل دائرية تعود اىل املاكن‬ ‫نفسه‬ ‫مرشد س يايح خاص ابملدينة‬ ‫ من‬, ‫ قطبا الرحةل‬, ‫طرفا الرحةل‬ ‫واىل‬ ‫جوةل يف املدينة‬ ‫درجة اخلدمة‬ ‫امجلعية ادلولية خلطوط السـياحة‬ ‫البحرية‬ ‫كشف ابلعمالء‬ ‫مزجي من العمالء‬ ‫معوةل‬ ‫رشكة نقل عام‬ ‫اتفاقية للحصول عيل تذاكر او‬ ‫غرف جمانية‬ ‫مقدم كهدية‬

Complimentary (comps)

‫نظام احلجز ابلمكبيوتر‬ ‫أوضاع؛ َج ّو؛ رشوط؛ ظروف‬

‫جحز مؤكد‬

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Connecting room Consumer Continental breakfast –

Contract Control Tower

Cooperative advertising Corporate agency Corporate Rate

Corporate Travel Costing

Cruise

Cuisine

Custom tour Customer Customized tours

Customs

E-A Dictionary for Tourism and Hospitality

– Two rooms that are connected to each other by a door.

– The actual user of a product or service. See also customer.

At a minimum, a beverage (coffee, tea, or milk) and rolls and toast, with fruit juice sometimes included.

– A legally enforceable agreement between two or more parties.

– Often referred to as simply the tower, the people in the Control Tower oversee aircraft movements at the airport, including ground traffic. (co-op) – An agreement between two parties to share the cost of placing an advertisement.

– A travel agency that usually caters to mediumlarge sized businesses.

– a hotel rate that is designed to appeal to the needs of the business traveler. It is not necessarily a discounted rate or the minimum rate offered by the hotel. Corporate rates normally guarantee the best available room at a fixed cost for a specific period of time, typically outlined in a contract between the hotel and company.

– Corporate Travel is travel arranged by a business for business purposes.

– The process of itemizing and calculating all the costs the tour operator will pay on a given tour.

– A cruise is a voyage on a ship or boat taken for pleasure or as a vacation and usually docking at several port destinations.

– a style of cooking characterized by distinctive ingredients, techniques and dishes associated with a specific culture or geographic region.

– A travel package created specifically for a preformed group or niche market.

The buyer of a product or service.

– a customized tour is a tour category where an independent travel plan is designed and arranged just for the traveler’s needs, goals and desires. This type of travel includes private airport/hotel transfers, hotels, internal airfare, trains, cruises, performances, events, activities and privately guided tours.

– The common term for U.S. Customs Service, the federal agency charged with collecting duty on specified items imported into the country.

‫غرفتان متصلتان‬ ‫املس هتكل‬ ‫افطار اورويب ( طعام افطار‬ ‫يشمل القهوة و اخلزب و املرىب و‬ (‫اجلنب اخل‬ ‫عقد‬ ‫برج املراقبة اجلوية‬ ‫اعالن مشرتك‬ ‫ واكةل‬, ‫واكةل سفر مبقر الرشكة‬ ‫خدمات سفر للرشاكت‬ ‫السعر خاص ابلرشاكت‬

‫السفر التجاري‬ ‫حساب التاكليف‬ ‫نزهة حبرية او هنرية؛ يطوف يف‬ ‫البحر‬ – ‫املطبخ الفرنيس – العريب‬ ‫ اخل‬.. ‫الصيين‬ ‫رحةل خمصصة‬ ‫العميل‬ ‫رحةل حسب الطلب‬

‫رسوم مجركية‬

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The agency also restricts the entry of forbidden items.

Database

– A computerized, organized collection of individual customer information.

‫قاعدة بياانت‬

Day rate

– Also called a day room. A reduced rate granted for the use of a guest room during the daytime, not overnight occupancy. Usually provided on a tour when a very late-night departure is scheduled.

‫سعر يويم‬

Day tour

– An escorted or unescorted tour that lasts less than 24 hours and usually departs and returns on the same day. See sightseeing tour.

– The floor area of a ship. Some cruise liners have as many as 11 to 14 decks or more.

– A consumer’s wants backed by the ability to purchase.

– The location or destination from which a tour officially begins.

‫جوةل س ياحية ( اذلهاب و‬ ) ‫الرجوع يف نفس اليوم‬

– Fee collected from a traveler by the

‫رضيبة املغادرة‬

Deck

Demand Departure point

Departure tax

‫سطح السفينة‬ ‫الطلب‬ ‫ن ُ ْق َط ُة الان ِْطالق‬

host country at the time of departure

Deposit policy

– A specified amount or a percentage of the total bill due on a specified date prior to arrival.

‫عربون مكقدم للحساب؛ مقدم‬

Destination

– The geographic place to which a traveler is going.

Direct access

– Refers to a travel agent’s ability to get directly into an airlines database to get true last-seat availability and correct pricing – a big difference between internet fare ” quotes ” and an agent’s CRS ( Computer Reservations System ).

‫ادلوةل هجة القصد؛ املقصد ( هجة‬ ‫القصد )؛ وهجة الرحةل‬ ‫الوصول املبارش‬

Double occupancy

– the way in which almost all cruise fares and tour packages are quoted, that is, based on two people traveling together. Most hotel rooms are quoted based on two adults to a room.

‫ اشغال غرفة‬- ‫اشغال مزدوج‬ ‫مزدوجة‬

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Double-occupancy rate

– The price per person for a room to be shared with another person; the rate most frequently quoted in tour brochures.

‫سعر الغرفة املزدوجة‬

Double-room rate

‫سعر الغرف املزدوجة‬

Downgrade

– The full price of a room for two people (twice the double-occupancy rate.)

– To move to a lesser level of accommodations or a lower class of service.

‫ختفيض املس توي أو ادلرجة‬

Driver-guide

– A tour guide who does double duty by driving a vehicle while narrating.

‫سائق و مرشد يف ان واحد‬

Duty-free imports

– Item amounts and categories specified by a government that are fee of tax or duty charges when brought into the country.

‫معفى من امجلارك‬

Eco tour

– A tour designed to focus on preserving the environment, or to environmentally sensitive areas.

‫جوةل بيئيه (ىف الاماكن الىت‬ )‫تلزتما املعاير البيئية‬

Educational tour

– A tour designed around an educational activity, such as studying art.

‫جوةل تعلميية‬

Embark

– to board a plane or cruise ship

)‫يركب ( سفينة او طائرة‬

– Insurance coverage equivalent to malpractice insurance, protecting an agent’s or operator’s staff if an act of negligence, an error, or an omission occurs that causes a client great hardship or expense.

– A group tour that features a tour director who travels with the group throughout the trip to provide sightseeing commentary and coordinate all group movement and activities.

‫تأمني السهو واخلطأ؛ تأمني ض ّد‬ ‫اخلسارة اليت ترتت ّب عىل اخلطأ‬ ‫والسهو‬

Estimated Time of Arrival

– Literally, the estimated time of the transport’s arrival. As opposed to the ATA (Actual Time of Arrival), the ETA is the time that the flight or transport arrives.

‫الوقت املقدر للوصول‬

ETD

– Estimated time of departure.

‫الوقت املقدر للمغادرة‬

Errors and Insurance

Omissions

Escorted group tour

‫جوةل بقيادة مرشد‬

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Excursion

– a side trip from a main destination, usually at added cost and optional

‫س ياحة قصرية؛ فسحة‬

Fare Aggregator

– Fare aggregators’ redirect the users to an airline, cruise, hotel, or car rental site or online travel agent for the final purchase of a ticket. Aggregators’ business models include getting feeds from major OTAs, then displaying to the users all of the results on one screen.

The OTA then fulfills the ticket.

Aggregators generate revenues through advertising and charging OTAs for referring clients.

‫سعر مجمع‬

Fare basis (code)

– The code that determines the price of an airline ticket.

Fishing Trips and tours

– a fishing trip or fishing tour is a travel tour category where groups of fisherman are provided guided tours and typically lodging with the overall purpose of catching fish.

‫كود من خالهل يمت حتديد سعر‬ ‫تذكرة الطريان‬ ‫رحةل صيد‬

FIT

– foreign independent tour – actually used generically now for a travel package put together by a travel agent from separate components such as car, hotel and airfare, adjusted exactly as the traveler wishes. May include city tours, theater tickets, and other “independent ” options, and may also include custom mapping/routing to accomplish the client’s goals. It now is more commonly used as an acronym for Flexible Independent Travel. It describes a type of travel or tourism that does not incorporate a packaged tour but is nonetheless customized by a travelselling professional.

‫ رحةل‬, ‫رحةل س ياحية قامئة بذاهتا‬ ‫س ياحية غري مشموةل خبدمات‬ ‫أخرى‬

Fly/drive tour

– An F.I.T. package that always includes air travel and a rental car and sometimes other travel components.

‫ابكدج يشمل طريان و س يارة‬

Gateway

– City, airport, or area from which a flight or tour departs.

‫بوابة – مدخل – مدينة يمت من‬ ‫خاللها املغادرة‬

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Global distribution system (GDS)

– An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabre.

‫نظام جحز عاملي‬

Group

– several persons, usually 10 or more, traveling together. Group travel is often available at discounted rates.

‫مجموعة من الاشخاص‬

Group leader

– An individual who has been given the responsibility of coordinating tour and travel arrangements for a group. The group leader may act as a liaison to a tour operator or may develop a tour independently (and sometimes serve as the tour director).

‫قائد اجملموعة‬

Group Rate

– A negotiated rate on travel, perhaps a stay or vacation plan, that incentivizes for a large crowd or group that books together.

‫سعر اجملموعة‬

Group tour

– A travel package for an assembly of travelers that has a common itinerary, travel date, and transportation. Group tours are usually prearranged, prepaid, and include transportation, lodging, dining, and attraction admissions. See also escorted group tour.

‫جوةل جامعية‬

Guaranteed tour

– A tour guaranteed to operate unless canceled before an established cutoff date (usually 60 days prior to departure).

– A person or company qualified to conduct tours of specific localities or attractions.

– A local sightseeing trip conducted by a guide.

– a printed version of a document, such as an airline ticket or hotel voucher.

‫رحةل مؤمن علهيا‬

Guide or guide service

Guided tour Hard-copy

High season

– the time of year when a destination gets the greatest crowds, and thus can increase hotel and rental car rates, etc.

As an example, summertime is high season for travel to Europe (just check the airfares!).

‫خدمة الارشاد‬ ‫رحةل مبرشد س يايح‬ ‫نسخة مطبوعة؛ ورقية‬ ‫ذروه املومس (اوقات يكون هبا‬ ‫الطلب عايل عيل اخلدمات‬ )‫الس ياحية‬

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– Honeymoon travel is a category of travel where a newly married couple travels while celebrating their marriage.

– an inexpensive accommodation, usually dormitory style, popular with the student crowd – thus the term “youth hostel”.

‫رحةل شهر العسل‬

– a hotel is an establishment providing accommodations, meals, and other services for travelers and tourists.

‫فندق‬

An airport or city in which an airline has a major presence and many flights to other destinations. As an example, Delta has a hub in Atlanta. Many carriers use the hub-andspoke system to maximize profits by keeping the aircraft in the air as much as possible. Flights to the hub are many, and from there flights too many other destinations are scheduled.

‫مطار حموري‬

In season

– meaning only available at certain times of the year.

‫يف مومسه‬

Incentive travel

– travel as a reward for an employee’s outstanding performance.

‫رحةل تشجيعية أو حتفزيية‬

Incidental Charge

– Items and services billed to a room after their use, such as movies, phone calls, etc.

‫مرصوفات أو نفقات طارئة‬

Incidentals

– Charges incurred by the participants of a tour, but which are not included in the tour price.

‫نفقات طارئه‬

Inclusive tour

– a package tour that bundles transportation, accommodations, transfers, sightseeing, possibly some meals, etc.

‫رحةل شامةل للمجموعات‬ ‫الس ياحية ( ذات سعر خاص و‬ ‫تشمل السكن و الوجبات و‬ )‫تذاكر الطريان‬ ‫جوةل حرة‬

Honeymoon Travel

Hostel

Hotel

Hub

Independent tour

A travel package in which a tour operator is involved only with the planning, marketing, and selling of the package, but is not involved with the passengers while the tour is in progress.

‫بيت ش باب‬

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Intercontinental

– Having to do with two continents. In travel, transit from one continent to another. Not to be confused with transcontinental.

Itinerary

– A list of a tour’s or entire trip’s schedule and major travel elements.

‫عابر للقارات‬

‫برانمج الرحةل ( الماكن و‬ )‫املواعيد‬ ‫الساعة البيولوجية ( نتيجة‬ (‫اختالف التوقيت‬

Jet lag

An upset of one’s biological clock, due to travel across many time zones; not all folks are affected by it.

Jump Seat

A flight term referring to an auxiliary (extra) seat for persons who are not operating the aircraft, such as the cabin crew or perhaps a trainee.

Kilometer

– a measure of distance used in almost all other countries, at about 5/8 mile.

‫كيلومرت‬

Knot

– a nautical measure of speed equaling approx. 1.5 mph. A ship traveling at 15 knots is traveling at about 22 mph.

– All non-flying reservations upon arrival such as car rental, hotel, and tourist reservations.

= ‫(عقدة حبرية ) مقياس للرسعة‬ ‫ كيلومرت يف الساعة‬1.58 ‫ الرتتيبات‬, ‫الرتتيبات بعد الوصول‬ ‫بعد الهبوط‬

– travel by train, bus, limo or taxi to and from an accommodation, plane or cruise ship. a rate that does NOT include airfare; usually includes most other land-based charges such as accommodations, transfers, taxes, and perhaps other optional items like theme park tickets, rental care, etc.

‫النتقال عن طريق وسائل نقل‬ ‫أرضية‬ ‫رسوم لك ما هو خارج نطاق‬ ‫الطائره‬

Land arrangements

Land Transfers

Land-only

‫مقعد متحرك او قابل للطي؛‬ ‫مقعد نقايل او قابل للطي‬

Last-seat availability

– the ability of a travel agent to get, literally, the ” last seat ” for you on a particular flight, either at a certain fare or actually the last remaining seat on an aircraft. See “direct access”.

‫اخر مقعد متاح ابلطائرة‬

Late booking fee

– a fee due if travel arrangement are made at the last minute. Normally covers express delivery of documents and other last-minute arrangements that may have to be made by a tour operator.

‫تلكفة التأخر يف احلجز‬

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a period of time spent during a trip, sometimes overnight, while waiting for a transportation connection – usually a change of planes.

‫ت َ​َوق ُّ ٌف ِيف ِر ْح َةل‬

LDW

- loss damage waiver – Supplementary car rental insurance that covers theft, vandalism, and accident damage.

‫تنازل يف حاةل الفقدان أو الرضر‬

Leeward

– the side of a ship or an island that is located opposite from the direction of the prevailing wind -the “Leeward Islands” in the Caribbean for example.

( ‫عىل اجلانب احملمي من الرحي‬ )‫البعيد عن الرحي‬

Leisure travel

– Usually signifies traveling for relaxation, vacation, or to visit friends/family. Travel for pleasure as op Leisure travel posed to business.

‫سفر ترفهييي أو من أجل الرتفيه‬

Letter of agreement

– A letter from the buyer to the supplier accepting the terms of the proposal. This may also be the supplier’s first proposal that has been initialed by the buyer.

‫خطاب موافقة‬

Limited service hotel

– A hotel without a restaurant on the premises.

‫فندق حمدود اخلدمات‬

Locater map

– A map of an area or a city, showing locations of attractions and hotels.

‫خريطة للمدينة يظهر علهيا اماكن‬ ‫املزارات و الفنادق و غريها‬ ‫ مأوي‬- ‫ َم ْسكَن‬.

Layover

Lodging

Low season

Luxury class

Luxury Cruise

Luxury Ocean Cruise

– Any establishment that provides shelter and overnight accommodations to travelers The period when a destination experiences its lowest prices and the fewest number of guests. the most expensive, high-class accommodations or category of fare – Luxury cruises are the most comfortable and convenient way to see the world. Ships are usually smaller in size so the ratio of crew and staff to guests is generally higher than other cruise ships offering that premium service and attention to detail to be expected of exquisite vacations.

– a luxury ocean cruise is an ocean cruise on a luxury cruise ship or luxury

‫مومس كساد‬ ‫ادلرجة الوىل الفاخرة‬ ‫رحةل حبرية او هنرية فاخرة‬

‫ رحةل فاخرة ابحمليط‬.

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Luxury River Cruise

Luxury travel

Management Company

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cruise liner or passenger ship used for pleasure voyages, where the voyage itself and the ship’s amenities are a part of the experience, as well as the different destinations along the way – a luxury river cruise is a river cruise on a luxury cruise ship or luxury passenger ship used for pleasure voyages, where the voyage itself and the ship’s amenities are a part of the experience, as well as the different destinations along the way.

– while luxury travel is completely subjective to the traveler, it can be loosely defined at travel that constitutes the state of great comfort and extravagant living.

A firm that owns several lodging properties.

‫رحةل هنرية فاخرة‬

‫رحةل فاخرة‬

‫رشكة ادارة‬

Manifest

– Final official listing of all passengers and/or cargo aboard a transportation vehicle or vessel.

‫قامئة راكب‬

Market demand

– The amount of a specific product or service that may be purchased during a certain period of time in a particular geographic area.

– The realistic demand within a given time period for the products produced by all companies within a certain industry or product category.

‫طلب السوق‬

Market forecast

‫التنبؤ حبجم الطلب ابلسوق‬

Master account

– The guest account for a particular group or function that will be paid by the sponsoring organization.

Maximum stay

– The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare

Meet-and-greet service

– A pre-purchased service for meeting and greeting clients upon arrival in a city, usually at the airport, pier, or rail station, and assisting clients with entrance formalities, collecting baggage, and obtaining transportation.

‫خدمة الاس تقبال والرتحيب‬

Meeting/conference tourism

– A tour designed around a specific meeting or conference for the

‫س ياحة املؤمترات‬

‫احلساب الرئييس ( احلساب‬ ‫الفنديق اذلي تدفعه الرشكة‬ ‫املتعاقدة للزنيل او اجملموعة‬ )‫الس ياحية‬ ‫اقيص مدة لالقامة‬

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participants.

Mission statement

Motor coach

– The concise description of what an organization is, its purpose, and what it intends to accomplish.

A large, comfortable bus that can transport travelers and their luggage long distances.

‫بيان ابملهام‬ ‫حافةل س ياحية‬

Multi-day tour

– A travel package of two or more days.

Most multi-day tours are escorted, allinclusive packages.

‫جوةل س ياحية لكرث من يوم‬

National tourism organization (NTO)

A federal-government-level DMO that promotes country as a travel destination.

Net fare, net rate

Implies the commission has not already been added to the price of the fare.

‫هيئة الس ياحة القومية ( الرمسية‬ ) ‫سعر الصايف ( بدون الرضيبة أو‬ ) ‫رضيبة اخلدمة‬ ‫قطاع التسويق املتخصص‬

Niche market

No show

Non-refundable

Nonstop Occupancy

Occupancy rate OCV Operations OTA

– A highly specialized segment of the travel market, such as an affinity group with a unique special interest A passenger who doesn’t show for a flight, hotel, or rental car booking. A guest with confirmed reservations who does not arrive and whose reservation was not canceled. a fare that cannot be refunded either in cash or via a credit card credit; very seldom is there an exception.

A flight that travels directly to its destination without connections or layovers.

– The percentage of available rooms occupied for a given period. It is computed by dividing the number of rooms occupied for a period by the number of rooms available for the same period.

– The proportion of reservations expected during any given period.

– ocean view, usually in reference to a hotel room.

– Performing the practical work of operating a tour or travel program.

– Online travel agencies, examples include Priceline, Expedia and Orbitz

Outbound

The departure leg of a journey.

Overbook

Accepting reservations for more space than is available.

‫ مل حيرض و مل‬:‫نزيل مل يظهر بعد‬ ‫يقم ابلغاء جحز‬ ‫غري قابل لالسرتداد‬ ‫رحةل بال توقف‬ ‫الشغال‬

‫نس بة اشغال الغرف‬ ‫غرفة تري احمليط‬ ‫التشغيل‬ ‫ عيل‬/‫رشاكت س ياحية الكرتونيه‬ ‫ش بكة الانرتنت‬ ‫متجه اىل اخلارج‬ ‫حيجز لعدد أكرث من املتوفر‬ 146

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– When a carrier books reservations than available seats.

Overbooking Passenger name (PNR) Peak season

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record

Point-to-point

more

– The official name of one's reservation in a computer reservation system (CRS).

– A destination’s high season when demand is strong. Also called the high season.

– Refers to the fares between two cities.

Rack rate

– the place where a ship docks; a place visited by cruise ship; the left side of a vessel.

– fees levied by local authorities upon the cruise lines for each passenger visiting a port of call, normally added to the total cruise fare.

– The price of a hotel prior to discount.

Reconfirm

– to double-check a reservation.

Port

Port charges/taxes

Reservation fee

Rollaway

Romantic Destinations

Room rates

– A customer payment for a certain percentage of the travel package price that’s made immediately after booking.

A cot or other bedding that can be added to a hotel room to accommodate another guest.

There is often an extra charge for this – romance destination and romance travel is a category of travel that involves travel involving a feeling of excitement and mystery associated with love and often refers to travel associated with a wedding, honeymoon, wedding anniversary, babymoon or another type of romantic getaway.

– The various rates used by lodging properties to price rooms. These includeday rate (usually one half the regular rate for a room used by a guest during the day up to 5 p.m.-sometimes called a use rate), flat rate (a specific room rate for a group agreed upon by the hotel and group in advance), group rate (same as flat rate), net group rate ( a wholesale rate for group business to which an operator may add a markup if desired), net wholesale rate ( a rate usually lower than the group rate and applicable to groups or individuals when a hotel is

‫جحز زائد ( لعداد أكرث من‬ ) ‫املتوفر‬ ‫قامئة بأسامء املسافرين‬ ‫ذروة املومس ( الس يايح )؛‬ ‫مومس اذلروة‬ ‫السعر اخلاص ابلنتقال ما بني‬ ‫مدينتني‬ ‫ميناء‬ ‫رسوم ميناء‬ ‫السعر اجلاري؛ السعر العادي‬ ‫بدون ختفيضات‬ ‫اعادة اتكيد‬ ‫مصاريف احلجز‬ ‫رسير متحرك‬ ‫ مقاصد رومانس ية‬/ ‫وهجات‬

‫سعر الغرفة‬

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Rooming list

Safaris

Sightseeing tour

Single Room

Sleeper

E-A Dictionary for Tourism and Hospitality

specifically mentioned in a tour folder), and published rate ( a full rate available to or advertised to the public-also called the rack rate.)

– A printout of the names of all tour participants that also lists special lodging requests and provides a spot for the hotel or cruise ship to fill in the passenger’s room number.

– Today the negative hunting connotations of the word ‘safari’ are being rapidly replaced by more modern associations with socially and environmentally responsible travel.

Safari travel typically implies that the journey will include game viewing and some time spent in wilderness areas (game reserves and national parks).

– Short excursions of usually a few hours that focus on sightseeing and/or attraction visits.

– A room that is only guaranteed to comfortably accommodate one guest.

May also be called a “Standard Room.”

The sleeping compartment aboard a train.

Spa

A resort area centered on a mineral springs, hot springs and the like, typically where one can find massage, hydrotherapy, exercise, steam baths, etc.

Special fare

– Any fare that deviates from normal pricing (typically discounted).

A private cabin or compartment with sleeping accommodations on a ship or train.

Stateroom Stopover

Student visa

Tariff Terminal

Tiered pricing

A planned stay over in a city for a day or more, while enrooted to another destination.

Sometimes adds significantly to the cost of an air ticket.

– permission to enter a country, issued to a student, normally for the purpose of attending school in that country.

A schedule of prices/fares.

A building where clients report for trips via train, plane, etc.; also called a depot or a station.

When suppliers offer different prices to receptive operators, tour operators, and

‫قامئة بتسكني الغرف‬

‫رحالت سفاري‬

‫جوةل لزايرة املعامل الرئيس ية‬ ‫غرفة فردية‬ ‫عربة النوم‬ ‫منتجع حصى‬

‫سعر خاص‬ ‫اكبينة خاصة ( لكبار الشخصيات‬ )‫يف سفينة او قطار‬ ‫حمطة توقف ( لفرتة )؛ وقفة‬ ‫قصرية‬ ‫اتشرية دخول خاصة للطالب‬ ‫تعريفه مجركية‬ ‫مبىن الراكب‬ ‫تسعري متدرج‬ 148

The Faculty of Tourism and Hotel Management (PUA)

E-A Dictionary for Tourism and Hospitality

group leaders, so each party can earn a profit by marking up the supplier’s price while still offering a fair price to customers.

Tour

A prearranged, prepaid journey to one or more destinations that generally returns to the point of origin, is usually arranged with an itinerary of leisure activities, and includes at least two travel elements.

‫جوةل‬

Tour guide

A person qualified (and often certified) to conduct tours of specific locations or attractions.

‫املرشد الس يايح‬

Tour series

Multiple departures to the same destination throughout the year.

Tourism

The business of providing marketing services and facilities for leisure travelers.

‫سلسةل رحالت س ياحية لنفس‬ ‫الرشكة‬ ‫س ياحة‬

Tourist

– This is the majority of adult travelers, when not vacationing. Tourists may be couples, families, or just a person or two who visit locations.

A card issued to a visitor in lieu of a visa, usually for a short duration visit.

Tourist card

‫الساحئ‬ ‫بطاقة س ياحية‬

Tours

A tour is a journey for pleasure which includes the visiting of a number of places in sequence, especially with an organized group often led by a guide.

‫جولت‬

Transfers

Local transportation and porter age from one carrier terminal to another, from a terminal to a hotel, or from a hotel to an attraction.

‫النتقالت‬

Transient

A person who stays in a place for just a short while; not a permanent resident, such as a visitor or tourist.

‫نزيل مؤقت‬

Transit visa

A visa allowing the holder to stop over in a country or make a travel connection or a brief visit.

‫تأشرية العبور‬

Transportation

Any method of moving travelers from one point in a journey to another, such as air, ship, rail, and motor coach travel.

‫ النتقالت‬/ ‫وس يةل املواصالت‬

Travel advisory

A travel warning issued by the US Department of State, indicating a special

‫حتذير سفر‬ 149

The Faculty of Tourism and Hotel Management (PUA)

E-A Dictionary for Tourism and Hospitality

caution should be taken in a country due to political unrest, natural disaster, or other special situation. These can be obtained from any good travel agent, on any area you are considering visiting.

Travel agency

Usually used in the travel industry to refer to an ARC-appointed storefront retailer.

‫واكةل السفر؛ واكةل س ياحية‬

Travel agent

A person or firm qualified to arrange for lodging, meals, transportation, cruises, tours, and other travel elements, typically on a commission basis. A travel agent simplifies the time-consuming and complicated process of planning travel for their customers in addition to providing consultation services and entire travel packages. They may book flights, cruises, rental cars and hotels, as well as resort stays and events. Agents cater to a wide demographic, serving both individuals and corporations. They may also concentrate in a special segment of travel; many agents specialize in leisure, business or group travel, or destination-specific journeys.

‫وكيل سفرايت؛ وكيل س يايح‬

Travel Destination

a place to which one is journeying.

Travel Experience

– A travel experience or experiential travel (also known as immersion travel) as it is commonly referred to, is a form of tourism in which people focus on experiencing a country, city or particular place by connecting to its history, people and culture.

Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one’s own country

Travel Insurance

Travel Itinerary

a travel itinerary is a travel plan or organization of your travel and involves all of the details, times and dates concerning things like airline, cruises and train transportation confirmations, hotel, villa and accommodation reservations, rental car information, restaurant reservations and much more.

‫وهجة الرحةل‬ ‫خربة السفر‬

‫تأمني السفر‬

‫خط سري الرحةل‬

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The Faculty of Tourism and Hotel Management (PUA)

Travel rewards

Travel Tours

E-A Dictionary for Tourism and Hospitality

– Travel reward programs are often referred to as a loyalty rewards program, and they are generally a campaign devised to generate repeat customers for a particular company by offering a point gratification system for the customers’ business. They are also meant to provide customers with a “thank you” for their loyalty to a company’s product or service. That benefit is typically some sort of discount on certain items or services. a travel tour is a journey for pleasure which includes the visiting of a number of places in sequence, especially with an organized group often led by a guide.

‫برامج ملاكفئة العمالء املوالني‬ ‫للرشكة‬

‫جولت‬

‫مسافر‬

Traveler

One who travels

Turn away

A potential reservation that couldn’t be satisfied because the tour (or hotel, ship, etc.) was fully booked.

‫حتويل احلجز اىل فندق اخر‬

Unlimited mileage

No mileage restriction when renting a car.

Upgrade

To move to a better accommodation or class of service.

A type of tax system which adds a fixed percentage of taxation on products and services at each step of production or service delivery.

‫تأجري س ياره "غري مقيد بعدد‬ "‫الميال‬ ‫ترقيه‬

Value-added tax (VAT)

‫رضيبة القمي املضافة‬

Visa

Usually a stamp in a passport allowing entry into a country for a specific purpose and a finite amount of time.

‫تأشرية‬

Voucher

– Documents that are exchanged for goods and service to substantiate payment that will be or already has been made.

A voyage is a long journey involving travel by sea or in space.

One who purchases an air ticket at the last moment, usually at the airport ticket counter?

)‫ايصال؛ قس مية؛ مستند ( ادلفع‬

Voyage Walk-up

Wants

Ways in which a person satisfies a basic need.

‫رحهل حبريه‬ ‫معيل اللحظه الخريه "يصل اىل‬ ‫املطار دون جحز مس بق ويقوم‬ "‫برشاء تذكره طريان‬ ‫احتياجات املس هتكل‬ 151

The Faculty of Tourism and Hotel Management (PUA)

Wellness Travel

E-A Dictionary for Tourism and Hospitality

wellness travel is a category of travel for the purpose of promoting health and well-being through physical, psychological, or spiritual activities

‫الس ياحه الستشفائيه‬

152