Bwrdd Iechyd Prifysgol Bae Abertawe Swansea Bay University Health Board
Bwrdd Iechyd Prifysgol Caerdydd a’r Fro Cardiff and Vale University Health Board
Video consulting in NHS Wales rated highly by patients and clinicians Bwrdd Iechyd Prifysgol Aneurin Bevan University Health Board
Bwrdd Iechyd Prifysgol Cwm Taf Morgannwg University Health Board
Bwrdd Iechyd Prifysgol
Bwrdd Iechyd Prifysgol
Cadwaladr Hywel Dda There has been significant increaseBetsi To paint a realistic picture of how VC NHS Wales, and the sustainable use of VC University Health Board University Health Board in the uptake of video consulting in was being used and received in Wales, moving forward. This wouldn’t have been health and care services across Wales the team was keen to capture qualitative possible without such a detailed evidence as a result of COVID-19. However this and quantitative data, enabling them to base of real life data. widespread transformation has created identify ways to continually improve the Bwrdd Iechyd Iechyd Cyhoeddus Addysgu Powys Cymru the need for consistent and objective service. Powys Teaching Public Health evaluation of the use, benefits and Health Board Key results from the latest Wales Gemma Johns, TEC Cymru’s Research challenges of digital innovations in evaluation report show that & Evaluation Lead said: “In our latest healthcare across Wales. the most reported benefits by report, we have been able to deep-dive Ymddiriedolaeth GIG patients were ‘lowered infection As part of the nationwide rollout of the Ymddiriedolaeth into patient and clinician experiences, Gwasanaethau Ambiwlans Cymru GIG Prifysgol Felindre rate’ (94.2%) and ‘saved travel Welsh Ambulance Services NHS Wales Video Consulting (VC) Service, identifying how the benefits clearly Velindre University NHS Trust NHS Trust and parking’ (92%). Clinicians the TEC Cymru team embedded evaluation outweigh the challenges. We have agreed with these benefits, but right from the start to understand how been able to demonstrate how well also noted other benefits such as it was being used, as well as challenges, VC is working for our Welsh patients benefits, user satisfaction and frustrations. and clinicians, and have also had ‘reduced waiting times’ (68.6%) This was delivered by a programme of and ‘more efficient use of their the opportunity to challenge many end-of-call surveys for both patients clinical time/space’ (74.8%). assumptions on digital exclusion in and clinicians, as well as conducting 1:1 Wales.” interviews. The team has had an incredible Insight from this wealth of data meant 50,000+ user responses from an the team could go back to policy makers increasingly wide range of health and care “This useful evaluation shows settings, including dental practices, prisons to help inform future decisions on how promising results on the use of VC was impacting ways of working in and care homes. video consultation in healthcare settings. It’s encouraging to see that this service has been highly rated by both patients and clinicians and I hope that it will continue to be used and developed beyond the pandemic to allow wider access to healthcare services.”
Eluned Morgan Welsh Government Minister Health & Social Services
With over 250,000 video consultations having taken place so far and the consistently high satisfaction rates among clinicians and patients, Welsh Government are looking at the longer term options for the sustainable use of video appointments as one of the ways health and care services will be delivered in Wales.
www.digitalhealth.wales/tec-cymru
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