Welcome to Telitec /Hits Mobile Service
www.telitec.com
Thank you for choosing Hits as your new mobile service provider. Please read through the following, which provides you with some useful information to help you enjoy our fantastic service. Do not insert your new SIM card into your phone until the porting date, unless you have lost service with your current provider. This could be up to 48/72 hours. The SIM card will not activate when the phone is on please switch off your mobile phone and replace the SIM. Remember to use the new PIN code on the reverse of the new SIM card, as your previous one will be invalid. Please make sure you keep this card as it has your pin code as well as your PUK code and sim card number on it. If you have any problems, contact Hits on free phone number 800654321. Once your service is active, you can dial 1212 to contact Hits directly from your mobile, or 34 634 301 212 from any other mobile operator. If you are expecting delivery of a mobile or telephone handset; Contact Telitec SL on 965 743 473 or Email customerservice@telitec.net We strongly advise that you save all your contact details onto your phone before the porting date. If you do this, you can then transfer them back to your new SIM card when you are ready. Please see your mobile phone user guide for details on how to do this. UNLOCKED PHONES As previously advised, you must have an unlocked mobile phone to use this service. "Unlocked" means that you can use the phone with a SIM card from any service provider. This is very important. "Unlocked" does not mean that you lock or unlock your keypad. Please note that due to national postal regulations we are required to insert the battery in to any mobile or handset device prior to shipment. This will affect the seal on the packaging and the seal will be broken, however rest assured that the seal is broken by Telitec in order to insert the battery. CREDIT ON PHONE As soon as your SIM card is active and you have inserted it into your phone, you will have 5 â‚Ź credit. You can check your balance by dialling 1200. You will then receive a text message with your balance. This service is free of charge, for the first 3 messages per month. Please note that IVA is charged on top-ups and not on calls, which is why the credit appears less than the actual amount added.
1. Topping up your credit You can easily top up by: Calling Telitec on 96 574 3473 In our Communication Centre in Moraira Logging on to www.telitec.com Logging on to www.hitsmobile.es At any Spanish Post Office (Correos) At any Cash Machine where you see the Servired sign At Opencor Supermarkets At many Repsol garages, locotorios and Internet cafes where you see the Hits logo 2. Making a Call For national mobile or landline calls, simply dial the number required, with no prefix. For international calls, dial the country code followed by the number required. When calling the UK remove the first “0� either off the area code, or mobile number (ie 0044 1753691669). 3. Voicemail Service Never miss a call with the Hits voicemail service. Calls can leave a message if your mobile is out of coverage or switched off. This service allows you to store voice messages which have been left for you while your mobile is turned off, out of coverage or engaged. You can activate this service by calling 177 or 1212 To listen to your messages, call 22177 from your mobile phone, Your voicemail service will send you an SMS to let you know how many messages you have, from whom and when they were left. Your messages are protected by a 4-digit code which will be sent to you by an SMS the first time you call the service and you can change this code within your voicemail service options. Currently the voicemail service is only available in Spanish. We will inform you once it is available in other languages. 4. Roaming You can make and receive Calls, SMS and MMS with your new mobile when you are abroad. To ensure that the service is active, we recommend you to call 1212 from your Hits mobile before going abroad. This will connect you to an operator who speaks your language. They will be able to confirm that your roaming service is active.
5. Call Waiting This service lets you know by means of a beep that you have an incoming call while you are speaking on another call. You can activate or deactivate this service from your mobile To activate, dial *43# then press the call button To deactivate, dial #43# then press the call button 6. Balance Enquiry You can check your balance at any time by calling 1200. You will receive a SMS with your remaining balance. You can do this 3 times a month after that you will be charged 9cents per balance check. You can change your default language for your Balance Consultation service (1200) by calling 1216 or 1212 from your Hits mobile. 7. Validity Period It is important to remember the following points to keep your SIM card active: If you do not top up you mobile for three months, you have no credit remaining or there is no consumption your SIM will become inactive. You will only be able to receive calls and text messages, and any credit you have will be frozen until you top up again. If you do not top up for a further two months, your card will become inactive and you will lose any remaining balance that you had. If you top up during this period, your service will be reconnected. If you do not top up or if there is no consumption for a further month, you will lose the service and the telephone number completely. There is nothing that can be done to re-activate after this time. 8. Useful Numbers Please use the following numbers from your Hits mobile to contact us: 1212 177 1210
Customer Services Voicemail service Information
1216 1200
Manage your line Balance Consultation
9. Other Information If for any reason you appear to have lost your signal, try turning your mobile off and removing the battery and SIM card. Then replace these and turn the mobile on again. This normally rectifies the problem. If you still experience problems, please call 800654321 to speak to customer services. Please note that calling numbers that begin with 90 (ie 900/901/902 etc.) are charged at a premium rate by Telefónica and this is not included in our offer. Should you forget or lose your PIN/PUK number, please call free phone 800654321 to obtain them. When you travel to another country, Hits will send you a text message detailing information about costs to call Spain, receive calls, send a text messages and connecting to the internet. If you have requested the Flat Rate Service, this will be active upon registration on the Hits system. We still however require you to sign and return the requested documentation. If you do not wish to continue the Flat Rate Service, this can be cancelled by calling Hits directly. The payment will not be refunded and the said package will run until the foreseen renewal date. If you have any queries about calling rates when you are abroad, you can contact Hits on 0034634301212. 10. Your rates You can check your call rates by logging onto the hits website at www.hitsmobile.es Rates will vary for porting numbers and new numbers. Don’t forget if you log onto Hits website into "Hits Space" you can manage your sim card/roaming/call reports and other services from there. 11. Configuration (If required for data service) If you wish to use this SIM card in a mobile telephone for internet / data purposes, the APN (Access Point Name) is tel.hitsmobile.es. You shouldn´t require other parameters. If you experience problems, please call customer services on 96 574 3473 for advice or Hits customer services direct from your mobile on 1212 or alternatively from a landline on 800654321 / 960850850 or any other mobile provider 634301212. www.hitsmobile.es/en/ayuda/configuracion-internet
USEFUL INFORMATION Access your Hits Space online account: Go to www.hitsmobile.es Select Ingles in the top right hand corner, then underneath click new user, before imputing the following details, for each line – your password will then be sent via SMS. Number: Mobile Number ID number: NIE/Passport Once received, go back to www.hitsmobile.es, then in the right hand corner input your phone number and new password to access your online account. You then will be able to monitor/check your call/data usage, balance or packages on the line Activate the Data on your line: To activate the data on your phone you will need to input the following settings: IPhone: Go to Settings > Cellular > Cellular Data Network. – under APN input tel.hitsmobile.es Android/ Samsung Phone: Go to your Android’s main Settings. Under Wireless & Networks, go to “mobile networks.” You many need to hit “more settings” to get to this option. Tap on Access Point Names (that’s what APN stands for). Press menu, and then hit “New APN.” Under name input: Hits Mobile, under APN input: tel.hitsmobile.es After you’ve finished entering all the settings, press menu again and then Save. NOKIA: Go to Settings>cellular and tap "edit Internet APN" for data settings – under name enter Hits Mobile, and under APN enter tel.hitsmobile.es, then save APN. Once save the 3G service should then be active.
Activate the Voicemail Service: To activate your voicemail you must call Hits Mobile on 1212 from the handset. Once activated you can access this service by calling 22177 To change this service to English please follow the step below: Dial 22177 Dial 9 Dial 2 Dial 2 The voicemail service should now be in English Activate SMS Service: This should be automatic, however if you have any issues sending or receiving texts please ensure in your message settings, on your handset, the SMS Message Centre Number is shown exactly as follows : +34607000952 Unable to dial out: All Hits Mobile lines must be topped up by a minimum of 5€ every 90 days, to ensure they remain active. If not the lines will be frozen until a top up is made. After two further months if the line is not topped up, the number and any credit remaining will be lost, and irretrievable. Please note your automatic top up service only activates when your credit on the line drops below a fixed amount (10€/4€). If the credit does not drop below this fixed amount in a 90 day period it will not automatically top up, and the line will be frozen until a manual top up is made. You can make a manual top up by calling 1212 from a Hits Mobile or on 965743473, online at www.hitsmobile.es, or at any local Hits agent. clientes@hitsmobile.es We are here to help, so please feel free to contact us on 965743473 or email customerservices@telitec.net
Office Hours: Monday to Friday 09:00 - 18:00
********************************************************* R.M. de Alicante, Hª A98216, Fº 41, Tº 3038, inscripción 1ª, CIF Nº B-54106257 De conformidad con lo que establece la Ley Orgánica 15/1999 de Protección de datos de Carácter Personal, le informamos que sus datos personales serán incluidos dentro de un fichero automatizado bajo la responsabilidad de Telitec Connections, S.L., con la finalidad de poder atender los compromisos derivados de la relación que mantenemos con usted. Puede ejercer sus derechos de acceso, cancelación y oposición mediante un escrito a la dirección Ctra. Moraira-Calpe 82-B, 03724 Moraira, Alicante. Si en el plazo de 30 días no nos comunica lo contrario, entenderemos que los datos no han sido modificados, que se compromete a notificarnos cualquier variación y que tenemos el consentimiento para utilizarlos a fin de poder fidelizar la relación entre las partes.