The Carer Digital - Issue #230

“Who Cares? We Care!”

ProvidersUnite Day of Action Sends Stark Message of Sector on the Brink

Care providers and organisations gathered at Westminster yesterday (February 25) to deliver a stark message to the government, the UK social care system is "at breaking point" as it struggles with rising demand and high costs. Care providers, sector leaders, and advocates gathered outside of parliament for a historic protest organised by ProvidersUnite, a “grassroots coalition” fight-

to save the UK’s social care sector. The demonstration, which drew thousands of participants, highlighted the dire state of social care and called for urgent government action to address the looming financial crisis set to worsen in April.

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EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital!

Editor

Peter Adams

PROVIDERSUNITE’S DAY OF ACTION - SHOULD IT REALLY HAVE COME TO THIS? REALLY?

A sector that provides vital care for society’s most vulnerable, operating in some of the most challenging and demanding conditions, forced to take time out of already stretched schedules to travel to Westminster just to state the obvious.

The obvious being? That burdening an already struggling sector—one that has faced years of chronic underfunding and staffing shortages—with an additional £2.8 billion in costs, without any extra support, is a complete recipe for disaster.

It is astonishing, and frankly, outrageous, that care providers had to stage a Day of Action simply to make this clear to those in power.

When we elect politicians, we entrust them with a difficult job, no doubt about that. But we also have expectations, and they have responsibilities.

And now, after decades of mismanagement and waste, as they run out of our money, their solution is to tax businesses into closure.

What they are demanding of the care sector is simply unsustainable. That was the message loud and clear from ProvidersUnite’s Day of Action on February 25.

The sector cannot afford what the government is imposing—it really is that simple. The event was a warning: proceed with your planned attack on the sector, and watch it implode.

Yet, despite the frustration, the protest itself was nothing short of extraordinary. It was passionate, energetic, and at times fiery—a real testament to the dedication and commitment of those who work tirelessly to care for others.

And the public took notice. Support came not just from those within the sector but from everyday people passing by.

Farmers protesting their own grievances stood with us. Lorry drivers, taxi drivers, bus drivers, and countless members of the public honked their horns, cheered, and made it clear that they stand with care workers. It was a serious day, but a joyous one, too.

A heartening development following the protest is the news that the House of

Lords has voted in favour of exempting the health and social care sector from the upcoming National Insurance increase. In a significant victory, peers supported an amendment to the National Insurance Contributions (Secondary Class 1 Contributions) Bill by 305 votes to 175—a majority of 130.

The amendment, put forward by Baroness Barker, ensures that care providers, NHS GP practices, NHS-commissioned dentists, NHS-commissioned pharmacists, charitable health and care providers, and hospices will continue to pay their current National Insurance contributions.

Now, I’ve never been a huge fan of the House of Lords—the libertarian in me wants to elect those who make decisions—but I’ll save that argument for another day. What matters today is that this vote sends a clear message to the government: think again. And think again, it should.

The care sector has spoken. It has shown its strength. And if those in power fail to listen, they do so at their own peril.

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“Who Cares? We Care!”

ProvidersUnite Day of Action Sends Stark Message of Sector on the Brink

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Planned increases in national insurance contributions for employers combined with the increase in the national minimum wage will protesters say, lead to some providers going out of business, and those that survive unable to maintain current levels of care.

Research by the independent think tank The Nuffield Trust estimates that the rises, announced by Chancellor Rachel Reeves last October, could cost the sector an extra £2.8bn a year, with the think tank predicting that care homes will have to foot about £2bn themselves.

BREAKING POINT

Nadra Ahmed, Chair of the National Care Association and a key figure behind ProvidersUnite, addressed the crowd, stating: “The social care sector is on its knees. These increases, coming at a time when providers are already struggling to make ends meet, will be catastrophic. We cannot continue to deliver high-quality care without adequate funding and support.”

“"It is inconceivable that politicians fail to understand that a lack of investment will impact heavily on both the NHS and local government," she said.”

"It is this lack of recognition or investment which has led to a watershed moment at a time when the need for our services continues to grow. The sector is at breaking point."

Katrina Hall, also from ProvidersUnite, said the march was "all about providers uniting" with one voice as care providers risked going out of business.

She said: "We show up for the people we care about, we show up because we love what we do, and we're showing up today because we want to make a stand.

"We need the sector to be valued."

VOICES FROM THE FRONTLINE

The protest saw powerful speeches from care providers, staff, and families who rely on social care services. Many shared personal stories of the impact underfunding have had on their lives, from reduced staffing levels to the closure of vital services.

Protesters spoke with Carer Editor Peter Adams: Kim Northwood manager of The Gables care home in Kidderminster said: “We are here today to fight to save social care. Three businesses within a mile of us have gone out of business already, and this has to stop, and we are calling on the government to stop the national insurance rises in April which will lead to more closures”.

A manager from Austen Allen Home Care said: “We are here to raise awareness of the damage the budget will create for social care providers, we are contracted to local authorities and they are not able to meet these increases. These increases are going to impact on training, how we pay staff, the additional resources needed but more importantly its damaging for the people that we care for, they will have less choice and smaller providers will not be able to sustain these increase at all.”

Toby Gavin of social enterprise care agency We Are Care said: “We too are here to lend our voice and support the social care sector, which for too long has been underappreciated and undervalued, we are proud to be part of such a passionate demonstration today”

Support and care provider Outward part of Newlon Group said: “ We are here on this day of action to raise awareness on increased national insurance costs, and government funding which is not going to cover it!”.

CLEAR MESSAGE

Mr Padgham, Chair of the provider organisation, The Independent Care Group (ICG), said: “This was an overwhelming show of support for action and sent a very clear message to the Government that we cannot wait any longer for reform.”

“The numbers and the emotions on show demonstrated a real depth of feeling and desire for things to change.”

A group of staff and management from Mr Padgham’s company, Saint Cecilia’s Care Group, gathered at its nursing home in Scarborough to stage their own protest and support the day.

Mr Padgham, who is Executive Chairman of Saint Cecilia’s Care Group, joined Aaron Padgham, a Saint Cecilia’s Director and ICG Board Member, at the national Day of Action in London.

“Saint Cecilia’s Care Group and the ICG were proud to be a part of the Day of Action and hope it helps bring about long-awaited change,” added Mike.

“This was about giving a voice to people who rely on social care and those who provide it.

“What we want to see now is the Government respond, to bring forward social care reform and to properly fund the sector so that we can get care to the 2m people who currently can’t get it and pay staff properly for the amazing work they do.”

“We need to see some action, especially in the light of reports that the start of cross-party talks on social care has been delayed. It speaks volumes that politicians can’t even make a start on talking about reform, let alone taking action. Social care deserves better.”

Professor Martin Green, chief executive of Care England, said: “Today’s demonstration by Providers Unite showed the depth of feeling there is in the care sector and reinforced the need for the government to take urgent action before it’s too late. What was great about today’s rally was that the sector came together with people who use services to demand a better deal for care.”

THE APRIL CLIFF EDGE

The April increases have been described as a “cliff edge” for the sector, Baroness Barker, a Liberal Democrat peer and long-time advocate for social care reform, warned: “If the government fails to act, we will see a wave of care home closures and a further decline in the quality of care. This is not just a financial issue—it’s a human one. Vulnerable people will suffer if we don’t get this right.”

A CALL FOR GOVERNMENT ACTION

ProvidersUnite is calling on the government to:

1. Fully Fund the April Increases: Provide additional funding to cover the rising costs of wages and National Insurance Contributions.

2. Reform Social Care Funding: Develop a sustainable funding model that ensures high-quality care for all.

3. Recognise the Value of Social Care: Acknowledge the critical role social care plays in supporting vulnerable individuals and reducing pressure on the NHS.

A Department of Health and Social Care (DHSC) spokesperson said the government "inherited significant challenges facing social care" and had taken action, including a £3.7bn "funding boost" and a £2,300 increase to the Carers' Allowance.

The DHSC also said it had also introduced plans to make physical adjustments to 15,000 disabled people's homes to allow them to live independently and was introducing an "independent commission" to help futureproof the sector.

See more from the Day of Action on the following page.

A Powerful Show of Unity and Celebration

In a remarkable display of solidarity and passion, care providers, organisations and spokespeople from across the UK gathered at Westminster for a vibrant and uplifting day of action organised by ProvidersUnite.

The event, which was attended by The Carer editor Peter Adams, highlighted the sector’s deep concerns over the upcoming increases in National Insurance and the National Minimum Wage—set to take effect in April without additional government support.

Yet, far from being a sombre occasion, the protest was a joyous and spirited gathering, filled with camaraderie and a shared sense of purpose.

As demonstrators made their voices heard, they were met with resounding support from the public, with passing cars, lorries, buses, and taxis enthusiastically honking in solidarity.

More than just a protest, the event became a powerful recognition and celebration of the dedication, resilience, and respect that the care sector continues to inspire nationwide.

Care England Launches The ‘Care Financial Health Check’ Survey

Following the joint 2024 Sector Pulse Check Report with Hft, Care England has launched the ‘Care Financial Health Check’ survey to gather providers’ input on the effects of the changes in Employer’s National Insurance Contributions (ENICs) on their business.

With providers shutting their doors, handing back contracts, and struggling to make ends meet, the time for action is long overdue. We want to hear your voice to help challenge the government around the impact of the ENICs changes from April 2025.

Government action has consequences, yet they believe social care can absorb the impact of national insurance (ENICs) increases on top of the national living wage increase from the 6th of April 2025.

The Care Financial Health Check will allow researchers to see the real extent of the measures providers will have to take as a result of the changes

to ENICs, and more importantly, will present the sector’s case for change to the government and Parliament. However, this cannot be done without your support.

The 2024 Sector Pulse Check Report provided a snapshot of the financial health and workforce of our sector prior to the Autumn Budget Statement. The findings painted a dire picture – 96% of providers outlined that increases in the national minimum and national living wage was a top cost pressure, with three in ten providers closing parts of their organisations and 37% curbing investment into building future capacity for care.

In light of the Autumn Budget,the sector is pushed even closer to the brink, and the further financial burden of the ENICs changes is yet another blow to a sector already knocked down.

Professor Martin Green OBE, Chief Executive of Care England commented: “This Care Financial Health Check survey is a crucial opportunity for the adult social care sector to present its views on how the recent changes will affect providers, staff and people drawing on care and support. The government needs to understand the real-word impact of their decisions, and gathering these results will help ensure the sector unites with a strong voice. By taking part in the survey, you will be helping to ensure that policymakers and Parliament have a clear and comprehensive understanding of the challenges the sector faces.”

To help gather as much data and information as possible, please answer survey which involves three simple questions, which you can access at: https://www.surveymonkey.com/r/7HDDP8C

Workplace Investigations in the Care Sector

by Avril England, employment partner at Gateley Legal (https://gateleyplc.com/gateley-legal/)

If concerns are raised about issues that may have arisen in a care facility, these will need to be investigated. Where the issue relates either to a complaint by an employee and/or about the conduct of an employee, there could well be employment law implications or claims further down the line.

This means that it is important that the issues are investigated in a reasonable manner and without delay.

Here are the steps required for a workplace investigation in the care sector. Note that if the organisation has a union agreement, the employer should check the terms of the agreement for any specific provisions relating to investigations.

PLANNING

Starting an investigation can be a daunting prospect. Planning how an investigation is to be conducted can really help keep it on track. Top tips for planning include:

Ensure that the investigator appointed to conduct the investigation is suitable for the role with the right skills and experience, bearing in mind the nature of the issues to be investigated, the people to be interviewed and who might need to be involved in any subsequent disciplinary process.

• Appoint someone impartial where possible.

Scope of work - identify the issues raised that need to be investigated. If investigating a complaint raised by an employee, agree with the employee the key issues to be investigated.

Plan the order of interviews – in a complaint raised by an individual, this will usually mean starting with the individual who raised the concern in the first place.

Plan who needs to be interviewed about which allegation or concern. Think about the arrangements for interviews and how questions will be asked.

Documents/Evidence – think about what documents might already be in existence about any of the issues to be investigated. What about other evidence, e.g. CCTV footage, witness evidence? Think about how evidence should be obtained and preserved.

• Don’t forget in a disciplinary investigation, an investigator’s role is to gather evidence and reach a conclusion as to whether there appears to be a case to answer, not to make a final decision as to whether a person has been guilty of misconduct.

Suspension in potential disciplinary situations should be considered where (a) the allegation is sufficiently serious, (b) there are health and safety concerns of any employee or other individual, or (c) there is a risk that the employee being investigated may interfere with the process.

INTERVIEWS

As part of an investigation, the investigating officer is likely to need to interview employees, whether they are the complainant, accused or witnesses. Whoever is being interviewed, the meeting should be handled in a polite, sensitive and unbiased manner. We

recommend considering the following:

• A note-taker should attend where possible, so the investigator can concentrate fully on the conversation.

Any notes being taken should be an accurate account of the conversation but don’t need to be a verbatim record.

The notes should be sent to the individual following the meeting to agree to the notes being an accurate summary.

Right to be accompanied – legally it is only the person who has raised a formal complaint (such as a grievance) who is entitled to be accompanied by a union representative or work colleague in an investigation. There is no legal right to be accompanied at a disciplinary investigation (however union agreements should be checked if applicable). A right of accompaniment may be a reasonable adjustment to make where the individual being interviewed is a disabled person, or where the individual is under 18.

Also consider an interpreter where there are language barriers.

• Try to ensure interviews are conducted in a discreet location, potentially offsite from the workplace, so it’s not obvious an investigation is taking place.

A mixture of open and closed questions should be asked to obtain a detailed statement from the individual. Remember this is not a criminal interrogation.

Some witnesses may be reluctant to give evidence. An investigator should encourage an employee to cooperate as this is deemed a reasonable management instruction. Witnesses should also be advised that their evidence may be used in the internal process.

INVESTIGATION REPORT

Finally, the investigator should prepare a report which brings together all the evidence obtained and sets out the investigator’s conclusions as to whether any of the issues investigated appear to be substantiated or not. In a disciplinary investigation, it will set out whether there is a disciplinary case to answer. The report should not make conclusions as to what the outcome or penalty of any disciplinary hearing should be; those are decisions for the disciplinary officer. A report may also set out recommendations, or instance whether any remedial actions or improvements are needed.

Here are suggestions for the structure of an investigation report:

The context and reason for investigation.

Details of the person who is carrying out the investigation and their previous experience.

A summary of what has been investigated and who has been spoken to.

A chronology of events.

• A summary of the investigation findings broken down by each allegation or concern and a conclusion for each allegation.

As appendices to the report, attach copies of the evidence that was gathered during the investigation, but consideration should be given to any confidentiality or GDPR issues.

Investigations are a key aspect of handling workplace issues properly, but they can be stressful and time-consuming exercises, requiring skill and experience so hiring external, impartial support may be worthwhile.

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House of Lords Votes to Exempt Health and Social Care from National Insurance Increase

The House of Lords has voted in favour of exempting the health and social care sector from the upcoming National Insurance increase, which is due to take effect in April.

In a significant development, peers supported an amendment to the National Insurance Contributions (Secondary Class 1 Contributions) Bill by 305 votes to 175—a majority of 130. The amendment, proposed by Liberal Democrat peer Baroness Barker, aims to ensure that care providers, NHS GP practices, NHS-commissioned dentists, NHS-commissioned pharmacists, charitable health and care providers, and hospice services will continue to pay their current National Insurance contributions.

Baroness Barker highlighted the financial strain that the increase, combined with the rise in the minimum wage, would place on health and social care providers. She cautioned that these additional costs could threaten the sustainability of many essential services.

She remarked: “The Government has acknowledged the impact on parts of the public sector and introduced some exemptions. However, these exemptions do not extend to all providers, including dentists, pharmacists, care services, and hospices—organisations that are integral to both the health service and wider social care provision.”

Baroness Barker also pointed out that social care represents a substantial proportion of local authority budgets, and councils have limited resources to absorb these financial pressures.

In a further challenge to the Government, the House of Lords also voted for a more detailed assessment of the impact of the National Insurance increase. Peers supported a Conservative-led amendment by 182

votes to 144, requiring the Government to review and report on the effects of the rise on specific sectors within six months.

The decision by the Lords reflects ongoing concerns within the sector about the financial sustainability of care services and the potential knock-on effects on the NHS and local authority-funded care. Stakeholders in health and social care will now await the Government’s response to these votes and any potential changes to policy as a result of these legislative developments.

In response, Professor Martin Green OBE, Chief Executive of Care England, said: “This is a huge moment for the social care sector and a testament to the relentless campaigning from care providers, local trade associations, national bodies, the Care Provider Alliance, and Providers Unite. For too long, social care has been overlooked, but yesterday’s vote proves that when we come together, our voices can no longer be ignored. This exemption would be a vital lifeline for thousands of providers already on the brink, and will recognise the essential role social care plays in our society.

But let me be clear – this fight is not over. The Bill now returns to the House of Commons, and it is up to the Secretary of State, the Prime Minister, and every MP to decide whether they will stand with social care or allow a sector that millions rely on to collapse under the weight of unsustainable costs. They must be on the right side of history and act now to protect the future of care in this country.”

Care England urges MPs to uphold the Lords’ exemption and demonstrate their commitment to a sustainable social care system. The Government must act decisively to shield the sector from further financial strain and ensure providers can continue delivering the care that people desperately need.

Brownies Bring Joy to Rosedale Court Care Home

Residents at Rosedale Court Care Home, part of the Runwood Homes Group, were treated to a heartwarming visit from the girls at the 3rd Downhall Brownies Rayleigh on 20th February. The event, which was organised by Lifestyle Coordinator Louise, aimed to bring the community together and create special memories for residents.

The Brownies spent the day baking delicious chocolate brownies with the residents and later performed a lively singing and dancing routine in the home’s lounge. The visit sparked joy among both the residents and staff, filling the hallways with music and laughter.

Jean, a resident at Rosedale Court, expressed her delight, saying, “I love seeing and listening to the Brownies as I was a Girl Guide.” Another resident, Lorna, added, “Thank you for bringing them in to sing to me. It was very spe-

cial.” The wider community also shared their appreciation. The idea for this visit came from Louise, who has fostered a relationship with the Brownies and their leaders. Thanks to this connection, the young visitors will now be making regular trips to Rosedale Court, bringing even more joy to the residents.

“The visit was a fantastic opportunity for our residents to feel part of the wider community and reminisce about their own childhood,” said Louise. “The atmosphere was full of fun and energy, and it was wonderful to see the smiles on everyone’s faces.”

One of the standout moments of the visit was a special dance performance by the Brownies in the lounge, which was met with applause and enthusiasm from the residents.

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So What Is the Labour Government Doing for the Future of Social Care?

By Joanne Searle, Associate in the Real Estate team of law firm Charles Russell Speechlys

It’s been all change at the government over the last year, and the care industry had waited with bated breath to see if they were going to get much needed lifelines. The industry was sorely disappointed by the measures included Labour's autumn budget which reportedly risk the closure of many existing services. One glimmer of hope is Labour’s focus on planning reform which might make development of new care sites easier.

WHY CARE HAS TO BE A PRIORITY FOR LABOUR

With the population of those over 85 projected to double to around 3.1 million by 2045 an additional 30,000 - 50,000 social care beds will be needed each year. The current feeling in the market is not particularly optimistic about being able to service these needs. Organisations who are jointly responsible for the care of 128,000 people in England reported that 3/10 had been forced to close parts of their organisations or hand back contracts to local authorities and 1/3 are considering leaving the market entirely. If we are to get close to meeting the needs of the nation we have to start building this infrastructure now.

Lord Darzi’s 142-page report commissioned by the health and social care secretary warned that the “dire state of social care” is among the reasons that the NHS is in such a “critical condition” and it’s a safe assumption that the situation will continue to worsen with 44% of providers turning away packages of care last year - many of those seeking care will be forced to remain in hospitals, blocking NHS beds.

The Homecare Association, which represents care providers, said Lord Darzi’s report illustrated the need to invest in the sector “with 13% of hospital beds occupied by people waiting for social care, it’s clear that investing in our sector can contribute directly to reducing waiting lists for NHS treatment.” A benefit to us all and an easy win for a Labour government who self proclaim they want to “build an NHS fit for the future”. THE COST OF PEOPLE

The development of a sustainable social care system hinges critically on its workforce. It is ever more important that those currently employed on the front lines of this industry feel valued, fairly remunerated and are retained. In an already understaffed sector, visa restrictions have resulted in a 70,000 drop in health and care worker applications from overseas workers, so an even greater staffing crisis is looming. Without a sufficient, skilled and valued workforce to operate new facilities, then any proposed planning reforms and policy adjustments to make way for increased capacity will fall flat.

The independent commission to transform social care has confirmed that the national career structure for care staff will be expanded, ensuring there are opportunities for career progression and development path-

ways. They are hoping that by upskilling carers it will help boost morale and the retention of care staff. However, these initiatives are insufficient on their own.

While Labour’s increase of National Minimum Wage & National Living Wage is further welcome news to staff in an underfunded sector that continues to face recruitment and retention challenges, the financial implications for the sector are significant and potentially destabilising. Someone has to foot the bill for these pay rises and the changes to Employer National Insurance Contribution thresholds alone will cost the adult social care sector an additional £940m in 2025-26 according to the Nuffield Trust. Care England has this figure closer to £2.4bn between pay rises and national insurance. When the health and social care secretary was asked on BBC Radio 4’s World at One programme whether private social care companies would have to pay the increased national insurance rate he referred to the £600m allocated for the sector, which on our maths isn’t enough to bridge the gap.

The funding shortfall raises concerns about the sector’s ability to absorb these increased costs without compromising service quality or, in the worst cases, closing care services altogether. The increase in outgoings cannot be borne by the care providers alone and so an increase in care fees to already stretched local authorities and self-funders seems likely.

Care operator budgets will be hit by these increases and providers are concerned that the costs will severely impact their ability to meet their capital expenditure requirements to invest in new development.

GETTING MORE CARE HOMES BUILT

The current sentiment is that the Labour government is making the right noises about taking action to unlock the local plan stand-off and the issues preventing sites being developed. The care sector now has a proper name check in the National Planning Policy Framework compelling the consideration of “retirement housing, housing-with-care and care homes” in all areas. This could be key to pushing through an increase in care home numbers as it will oblige this to be considered and makes it easier for planning applications for care development to go through.

Suitable land is however hard to come by. The push to utilise brownfield sites is largely agreed by everyone as a wise idea, however care properties need access to amenities within a relatively short radius and this is not necessarily found in brownfield sites. It is more often the greenfield sites on the edges of settlements that provide what is needed by the care sector and there isn’t certainty that these can (or should) be unlocked. The updated NPPF still prioritises brownfield over green belt.

One of the reform suggestions from the taskforce set up by the previous conservative government to assist with this is to update guidance on CIL “to encourage spending on local infrastructure which will improve the age-friendliness of the area” and this may help unlock some of the brownfield land that care home developers would previously not have considered. This could be a vital lifeline to unlocking more financially viable development.

FINANCIAL BACKING

The cost of staffing, land and construction is high and it seems likely that investment capital is needed to get this sector in a position to expand. The growing shortfall in fees and staffing costs will erode providers profitability and could hinder their ability to secure funding for capital projects or invest in long-term growth.

Those care operators with a proven track record of stable accounts and smart expansion should be in a good position. The private capital market does have an appetite for the care sector and given the sheer volume of demand predicted, it is a sector which more and more investors are considering.

There was a suggestion that boosting private investment in the care sector would happen with government support but no meaningful strides to allow the private sector to work with the government have yet materialised. There has however been repeated reference to the NHS and the potential to review whether private investment can be used to solve issues there. Given this is likely to be met with fierce opposition and the NHS is having capacity blocked by the lack of social care, redirection into care home development might be a more appropriate approach.

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Social Care TV

Social Care TV continue to fly the flag for highest quality online training for Health and Social Care, after unwavering commitment to excellence within the sector for over 25 years.

Their widely-used health and social care specific courses - produced and edited in-house - are expertly designed to make learning engaging, informative and, therefore, highly effective for learners.

Accredited by CPD and endorsed by Skills for Care, training with Social Care TV is quality assured, comprehensive and relevant.

As one of the leading online training providers in the health and social care sector in the UK, they supply training for local authorities, recruitment agencies, care home groups and other health and social care organisations.

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance, reporting and trainee management. Features now available include:

• Compliance Dashboard with Traffic Light System

• Downloadable Trainee Matrix

• Custom Bundles

• Trainee Groups

• Bulk Uploads

• Bulk Enrolment Onto Custom Bundles

• Course Enrolment Notifications

• Course Reminders

SCTV regularly release new and updated high-quality courses. Previews for all courses can be viewed at: Courses - Social Care TV (www.social-care.tv/courses/course-details)

To enhance their learners' experience further they have created free, comprehensive subject-specific workbooks which were rolled out across all courses this year. This unique addition provides excellent value and a fully robust training package.

SCTV are delighted to have won several awards over the last 12 months including:

• Best Online Health and Social Care Learning Platform’ – Global

Health & Pharma Social Care Awards 2024

• ‘CPD Provider of the Year’ – The CPD Awards

• Social Care Training Provider of the Year’ - Corporate Livewire

Innovation & Excellence Awards

Gold standard customer service remains a core staple of the business, with expert support and guidance provided via telephone, email and live chat. They place great importance on the training and development of their customer services team to ensure that they continue

to provide a personal, friendly and knowledgeable service.

Their much-loved ‘Care Worker of the Month’ award recognises and rewards the selfless dedication shown by care workers across the UK and they proudly support the Care Workers Charity who aim to advance the financial, professional and mental wellbeing of social care workers.

SCTV believe that high quality training should be accessible to all and offer regular, free courses which include a digital certificate accessible via their website.

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it. These can be viewed at: Mission Statement and Core Values - Social Care TV

(www.social-care.tv/about/mission-statement-and-core-values) Social Care TV are a responsible business, committed to ensuring that their actions have a positive impact on their employees, customers, the wider health and social care community and the environment.

Above all, SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for.

For more information please see: Homepage - Social Care TV (www.social-care.tv) and see advert on the facing page.

Nearly A Million Individuals Voices Muted By Streeting Scrapping Dementia Targets

Care England has raised grave concerns over the announcement made by Wes Streeting removing dementia diagnosis rate targets from the NHS Operational Planning Guidance for 2025-26. This decision has not only muted the voices of around 982,000 people living with dementia, but also reflects a backward step in the progress of dementia care.

Care England is now seeking to capture information from those impacted to help influence the future dementia care landscape and invites people living with Dementia, their family and friends, and staff caring for people living with dementia to answer a short questionnaire here.

The recent announcement is another devastating blow to the nearly one million people living with dementia in the UK today, as well as their families, carers and the staff that support them. Dementia is Britian’s biggest killer, and has been the leading cause of death in Britain for the last 10 years.

When the Health and Social Care Secretary outlines that “if everything is a priority, then nothing is”, we understand why the health secretary said this, but are at a loss to know why the UK’s biggest killer is not a priority for the NHS and the Government.

The government’s commitment to shifting to prevention is unclear how compatible it is with this recent announcement, without these diagnosis targets, individuals won’t have access to support which will ultimately cause concerns further down the line – pushing people living with Dementia to a breaking point where they do not seek support until they are in crisis.

These targets were introduced to ensure that people living with dementia were identified as soon as possible; to get them an early diagnosis so they have access to the appropriate support and care. Late diagnosis means individuals do not get access to the high-quality care needed to help slow down the progression or achieve the support they need to thrive in society.

Professor Martin Green OBE, Chief Executive of Care England commented: “This decision is both unacceptable and offensive to a large section of our society. The government must commit to a clear, robust plan for dementia care. Removing these targets eliminates accountability, allowing individuals to fall through the cracks and be denied the care and support they need and are entitled to. Right now, some people wait years for a dementia diagnosis before they can access vital

services. The abandonment of these targets will only exacerbate an already escalating crisis as our population ages. In 2023, we saw the government scrap the Dementia Strategy, and now this—step by step, the voices of those on the dementia pathway are being erased due to government inaction.”

In response to this, Care England alongside sector experts, is seeking to gather insights from individuals living with dementia, their friends and family members, as well as their carers about their experiences with diagnosis, care, and support. The data collected aims to identify gaps and opportunities in the current dementia care pathway and to charge government with the necessary improvements to dementia care support services and is encouraging those living with dementia, their friends and families to provide this essential information to shine the light firmly in the faces of those in government who appear to have forgotten them and the value they add to our society.

THE QUESTIONNAIRE LOOKS AT ADDRESSING THE FOLLOWING POINTS:

• What support did a dementia diagnosis unlock?

• How important is a dementia diagnosis to you/your friend/relative or the person you care for?

• How do you expect the removal of the dementia diagnosis rate target will impact those seeking a dementia diagnosis?

To fill in the full survey, please follow this linkhttps://www.surveymonkey.com/r/M5QQPDT

Zach’s Life Transformed at Hornchurch Care Home

Since moving to Fairkytes Residential Care Home near Hornchurch, operated by Salutem Care and Education, Zach’s life has undergone a transformation.

Before his arrival at Fairkytes, 20-year-old Zach, had experienced multiple failed placements that severely impacted his confidence and left him feeling isolated from others. But today, Zach’s journey is one of hope and progress, thanks to the compassionate care and support provided at Fairkytes.

His parents, Linda and Richard Nicholls are overjoyed with the changes they’ve seen in their son. “Fairkytes have changed his life,” they shared. “For example, Zach’s ability to communicate through Makaton and Picture Exchange Communication Systems (PECS) have broadened his world. He can now engage in activities that make him feel in control of his life such as getting involved in cooking, shopping and trips to the gym and barbers.”

Perhaps the most remarkable milestone in Zach’s journey came just six months after his move to Fairkytes, when he achieved a long-term goal: a fun trip away to Lincoln to visit a farm park and Lincoln Cathedral. For Zach, who once faced limitations to engage with the world around him, this trip marked a new chapter of independence and adventure.

The manager of Fairkytes, Tina Mgbachi, praised Zach’s remarkable progress, saying, “The improvement is incredible. His confidence was rock bottom when he came, but now he has a vibrant outlook”.

Zach’s story is a powerful reminder that with the right care, encouragement, and communication tools, individuals can overcome past challenges and achieve goals once thought impossible.

Carers Week 2025 Launches Theme - ‘Caring About Equality’

Carers UK, in partnership with supporting charities, has announced the theme for Carers Week 2025, running from 9th15th June.

This year’s campaign will focus on ‘Caring About Equality’, highlighting the disparities and disadvantages faced by unpaid carers across the UK and calling for a fairer society where they have access to greater support.

There are 5.8 million people in the UK caring for a family member, friend or neighbour who is ill, older or disabled. Unpaid carers save the UK economy an estimated £184 billion each year – the equivalent of a second NHS– yet many feel undervalued and unsupported.

Caring for someone can have a significant impact on your own health, finances, employment and education opportunities. 70% of carers report a long term physical or mental health condition, disability or illness, compared to 50% of non-carers.

Carers UK and charity supporters Age UK, Carers

Trust, MND Association, Oxfam GB, Rethink Mental Illness, The ME Association and The Lewy Body Society are inviting the public to join them, helping to raise awareness of these inequalities by supporting Carers Week 2025 and take actions to address them.

Helen Walker, Chief Executive of Carers UK, said: “Caring for a loved one should never be a reason for facing inequality, but sadly this is a reality for many in the UK. Unpaid carers are desperate for a break, for better health and social care provision, financial support and equality in the workplace. Over half say they need better understanding and recognition from the public.

“Carers Week 2025 is a crucial opportunity to increase awareness, highlighting those who provide vital care to family members, friends or neighbours when they need it most. We want to see a future where they have the right support and the same opportunities to lead healthy and financially secure lives alongside their caring role.”

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Navigating Disputes in the Residential Nursing Care Sector

Hannah Strawbridge is an employment law specialist and Founder and CEO of Han Law (www.hanlawco.com). Here she provides essential advice on how to manage and settle disputes.

As an employment lawyer specialising in the care sector, I understand the unique challenges employers and employees face in residential nursing care. Ensuring compliance with employment laws while fostering a supportive work environment is crucial for the well-being of both staff and residents. Here are some key areas to focus on to navigate employment law effectively when it comes to handling disputes:

SETTLING DISPUTES

Disputes in the workplace can arise for various reasons, but having clear procedures in place can help resolve issues efficiently. Employers should establish and communicate disciplinary and grievance procedures to ensure fairness and transparency. Addressing the root causes of disputes, whether related to performance, conduct, or other factors, is essential for maintaining a harmonious work environment.

DEALING WITH POOR PERFORMANCE

If you need to tackle poor performance, a structured approach is required. The first step is to establish whether the issue stems from capability or conduct. Support, training, and reasonable adjustments can all help employees improve their performance, and it's crucial to follow a fair procedure, including regular performance reviews and clear communication of expectations.

STAFF SUPPORT

Promoting the well-being and job satisfaction of staff is essential. This can involve providing training opportunities, and counselling services, fostering a healthy work-life balance, and making reasonable adjustments for employees with disabilities. Creating a supportive work environment not only boosts employee morale but also leads to improved care for residents.

RESTRICTIVE COVENANTS

Restrictive covenants in employment contracts protect the business from competition. However, these covenants must be reasonable in scope and duration to be enforceable. Common types include noncompete clauses, non-solicitation clauses, and confidentiality agreements. Employers should ensure these clauses are clearly defined and necessary to protect legitimate business interests.

FROM POACHING

PROTECTION

In the competitive care sector, safeguarding against poaching is essential. Employers can implement restrictive covenants to prevent employees from joining competitors or soliciting clients. However, it's crucial to ensure these clauses are fair and do not excessively limit employees' future employment opportunities. I would always advise seeking legal advice before drafting any contract.

DUTIES UNDER THE HEALTH AND SAFETY AT WORK ACT

Employers are legally obligated to ensure the health, safety, and welfare of their employees. This involves conducting risk assessments, providing necessary training, and implementing safety measures to prevent accidents and injuries. Adhering to the Health and Safety at Work Act is not only a legal requirement but also a moral duty to protect both staff and residents.

CONTRACTUAL REQUIREMENTS

Clear and comprehensive employment contracts are crucial for outlining the terms and conditions of employment. These contracts should specify duties, salary, working hours, and any restrictive covenants. Well-drafted contracts help prevent misunderstandings and disputes in the future. Keeping up with changes in employment law is also essential.

STAFF RETENTION

Staff retention is a significant challenge in the care sector. Focus on creating a positive work environment, offering competitive salaries, and benefits, and providing opportunities for career development. Recognition and appreciation of employees' hard work also play a crucial role in improving staff retention and reducing turnover to ensure the delivery of high-quality care to residents.

Navigating employment law in the residential nursing care sector requires a balanced approach that prioritises both legal compliance and employee well-being. By focusing on these essential areas, employers can foster a supportive and legally compliant work environment that benefits all involved.

Free Recreo VR Headsets Available to All Care Homes

This winter, Recreo VR is offering care homes an exciting opportunity to enhance resident wellbeing through the power of Virtual Reality (VR). By signing up for one of our 24-month Recreo Theatres packages, you’ll receive a free VR headset and staff training.

Our platform provides person-centred, budget-friendly activities that are fun, engaging, and accessible, especially for residents who are bedbound or socially isolated. Co-created with Alzheimer’s Society and individuals with dementia, our service empowers staff to deliver personalised reminiscence and one-to-one sessions that promote memory recall and connection.

Our VR headsets have been recognised as good practice by the Care Quality

Commission (CQC), further validating their impact on care. Regular use of Recreo VR has a proven positive effect on wellbeing, with residents reporting increased activity, engagement, and social connection, often leading to a reduction in the need for PRN medication.

Whether combating loneliness, promoting relaxation, or enhancing cognitive health, VR offers a non-pharmacological solution to enrich care and elevate quality of life. Don’t miss out! Take advantage of this exclusive offer and see how VR can transform your care home experience.

For more information, visit recreovr.co.uk. Or contact us at info@recreovr.co.uk or 01482 526940.

Glasgow Carer Shares His Apprenticeship Journey To Encourage More Young Men To Join The Profession

Jahmal Winter, Carer, at HC-One Scotland’s Highgate Care Home in Uddingston, Glasgow, has been sharing his own personal apprenticeship journey to encourage more young men to consider an apprenticeship and career within the Social Care Sector.

With just 18% of the current social care workforce consisting of men, Jahmal believes that the inclusion of more young men like himself can have a positive impact for both the sector as a whole and those who choose to take the rewarding career path within care.

To mark Scottish Apprenticeship Week from 3rd – 7th March 2025, Jahmal has been reflecting on how apprenticeships are a great alternative to the traditional college routes available for young people wishing to pursue a career in the Social Care Sector. Jahmal, aged 26, is currently completing his Level 2 Social Services and Healthcare Foundation Apprenticeship.

Before joining the sector as a Care Assistant, Jahmal worked as a Psychiatric Patient Care Assistant where he spent a year in a psychiatric unit supporting patients with a variety of mental health conditions, providing emotional support and assisting them with their daily needs before transitioning to the Accident and Emergency unit.

Working in a fast-paced and unpredictable environment helped Jahmal to develop strong problem solving, de-escalation and crisis intervention skill which have been invaluable in his current role at Highgate. Jahmal chose to complete an apprenticeship to expand his knowledge and qualifications within the social care sector, as the idea of gaining hands on experience alongside his studies appealed to him.

Whilst his career background in psychiatric care provided him with a strong foundation, Jahmal wanted to develop his experience further in general patient care, elderly care and holistic support. Jahmal has always been passionate about supporting vulnerable individuals and his experience working in psychiatric and emergency care has shown him how vital compassion, patience and training are in helping people through difficult times.

Jahmal joined HC-One Scotland’s Highgate Care Home in May 2023 when he was aged 24. Since starting his apprenticeship in August 2024 which he is due to finish in June 2025, Jahmal has expanded his skills beyond psychiatric care and developed expertise in personal care, medication administration, dementia care and palliative support.

Jahmal has gained some valuable skills throughout his apprenticeship journey, learning how to effectively communicate with residents, families and healthcare professionals; how to provide compassionate personal care whilst maintaining residents’ dignity; handling challenging situations such as supporting residents with

dementia or behavioural difficulties; understanding care plans, risk assessments and safeguarding procedures; and building trusting relationships with residents to ensure they feel safe, comfortable and valued.

In the future, Jahmal hopes to pursue further qualifications that will allow him to specialise in mental health care, dementia care or nursing, building on his psychiatric and emergency care knowledge to provide the best possible support for residents living at Highgate. Jahmal strongly encourages his fellow colleagues to explore an apprenticeship as it’s a great stepping stone for career progression and offers a lot of personal and professional growth development.

Jahmal Winter, Care Assistant at HC-One Scotland’s Highgate Care Home, commented:

“Pursuing an apprenticeship has provided me with the perfect opportunity to enhance my skills, gain qualifications and progress in my career, all whilst receiving mentorship and structured learning. It has allowed me to continue to make a real difference to people’s lives.

“Every day I gain practical experience that strengthens my confidence and abilities. The guidance I’ve received from colleagues whilst completing my apprenticeship has been invaluable, as they’ve shared their knowledge and best practices with me.

“I love being able to make a different to the lives of residents, whether this is by helping with daily tasks, having meaningful conversations or simply being there to listen to them – it’s incredibly rewarding knowing that I can improve their wellbeing.”

HC-One Scotland apprenticeships are offered to both newly recruited and existing colleagues to help develop their skills, knowledge, and confidence. HC-One Scotland currently offers 9 different apprenticeship programmes from Scottish Credit and Qualifications Framework (SCQF) level 5 through to SCQF level 10.

In 2024, HC-One Scotland saw 209 colleagues successfully complete their apprenticeship or qualification in Scotland and are currently supporting over 280 colleagues across Scotland to complete an apprenticeship or qualification within the next two to three years.

Laura Turnbull, Home Manager at Highgate Care Home, stated:

“It is important that our colleagues feel valued, and they are provided with the right support and opportunities to learn and progress in their careers.

“As a leader at HC-One, I know how important apprenticeships are in supporting our colleagues to improve and grow their careers in care. I am extremely proud of the commitment Jahmal gives to his learning as well as all our other colleagues currently completing an apprenticeship at Highgate.”

Susan Beasley, HC-One’s Apprenticeship and Qualifications Manager, stated:

“It’s so important that our colleagues’ apprenticeship journeys like Jahmal’s are shared and celebrated as well as Jahmal being recognised as a role model, so that as a sector we are raising awareness or the potential for career progression and job satisfaction opportunities available through apprenticeships, not only for young people but also men.

“This is particularly important as we know that younger workers are under-represented in adult social care with only 8% of the workforce under 25. In sharing Jahmal’s apprenticeship experience we hope this will encourage others to explore opportunities available to them across the Social Care sector, encouraging and attracting a diverse workforce.”

Wigan Care Home In Top 10%

A Wigan-based dementia care home has achieved the highest possible accreditation for its outstanding commitment to dementia care.

Worthington Lake Care Home, part of the family-run Millennium Care Group, is the first care home in 2025 to receive a prestigious three-star accreditation from the National Dementia Care Accreditation Scheme (NaDCAS), an accolade placing it among the top 10% of care homes assessed nationwide.

NaDCAS evaluates care homes through a rigorous nine-point framework, covering 140 assessment criteria designed to enhance dementia care delivery.

Worthington Lake was initially assessed in 2024 and achieved its final three-star rating following a comprehensive review in January 2025.

The pobroll® is the invention of Pat O’Brien, a physiotherapist, Moving and Handling trainer, and Conflict Management tutor with over two decades of experience in care homes and nursing homes

Care home managers often face challenges in delivering intimate care while balancing efficiency and managing costs, particularly when these essential tasks provoke behaviours that can be challenging to safely manage. Traditional methods—especially for bed-bound residents—often lead to lengthy processes and frequent linen changes, driving up costs and consuming valuable staff time. The pobroll® provides a transformative solution that supports dignified care, achieves significant cost savings, and reduces the need for additional staffing.

Kim Jones, Home Manager at Worthington Lake Care Home, said:

“Achieving a three-star accreditation for dementia care validates our dedication to excellence and ongoing improvement. It strengthens our commitment to providing the highest standards of support, ensuring our residents live in a safe, engaging, and supportive environment.

“This recognition also offers families peace of mind, knowing their loved ones are receiving expert care every day.”

Claire Reading, Director of Partnership at NaDCAS, said: “Achieving NaDCAS accreditation is a testament to the exceptional standard of care provided at Worthington Lake Care Home. This three-star rating reflects their unwavering commitment to excellence and to enhancing the lives of those living with dementia.”

The pobroll® is an innovative bed-bathing wrap specifically designed to enhance comfort and dignity during personal washing for individuals who require in-bed care. Centred on the resident’s experience, it minimizes distress by providing sensory comfort. Crafted with two layers of high-quality cotton-terry toweling and a waterproof layer in between, it delivers a soothing, calming experience while keeping the bed completely dry. Sized for a standard single bed, the pobroll®’s dual-layer design offers warmth and a sense of security and privacy, allowing residents to maintain comfort and dignity during bed-based bathing routines.

AND OPERATIONAL EFFICIENCY

BOOSTING COST SAVINGS

The pobroll®'s waterproof design enables caregivers to provide a complete wet wash without the risk of soaking the bed, minimising the need for frequent linen changes. This leads to fewer laundry loads, reducing labour and utility costs, as well as wear on linens. By reducing logistical tasks, caregivers have more time to focus on direct resident care, enhancing productivity overall. Additionally, reduced reliance on disposable wipes results in further cost savings and supports environmentally sustainable practices. With its durable, reusable design, the pobroll® maintains hygiene standards and allows for extended use across multiple residents. As care homes face increased pressure to adopt sustainable practices, the

pobroll® provides an effective solution that supports both economic and environmental goals.

REDUCING STAFFING COSTS AND TRAINING REQUIREMENTS

Managing resident agitation—particularly for those with dementia—often requires specialised training in restraint techniques. The pobroll® significantly reduces the need for physical intervention by providing a warm, secure covering that alleviates resident distress. This gentle approach minimizes aggressive or defensive reactions, reducing the number of staff needed for these interactions. As a result, facilities can potentially lower staffing levels without compromising care quality, yielding substantial cost savings. Additionally, reduced dependence on physical intervention decreases training costs associated with restraint techniques. By simplifying the process of intimate care, the pobroll® reduces the need for specialised training, making onboarding smoother and lowering turnover-related training expenses.

ENHANCING SAFETY, COMPLIANCE, AND RESIDENT SATISFACTION

The pobroll® supports compliance with restraint reduction guidelines, helping facilities minimise documentation burdens and regulatory liabilities linked to physical interventions. This non-invasive solution improves safety for both residents and caregivers, fostering a culture of dignity and respect that boosts satisfaction among residents and their families.

CONCLUSION: A VALUABLE ASSET FOR QUALITY CARE AND COST MANAGEMENT

For care homes, the pobroll® represents a strategic investment, offering measurable savings by reducing reliance on disposable products, lowering laundry and training costs, and enabling efficient staffing. Most importantly, it prioritises resident dignity and comfort, setting a high standard for compassionate, personcentred care. For facilities seeking to enhance financial performance and care quality, the pobroll® is an invaluable addition to their resources.

Fof further information, see the advert on the facing page.

CHD Living Urges Government to Act Now as April Cost Increases Push Social Care to Breaking Point

Family owned and operated care provider, CHD Living, is calling on the Government to immediately address the funding crisis in adult social care, warning that inaction will force providers into closure and leave the UK’s most vulnerable without essential care. With Local Authority (LA) rates failing to keep pace with rising costs, the sector is now in financial freefall.

From April 2025, Government-mandated cost increases – including the National Minimum Wage and National Insurance hikes – will impose an unprecedented financial strain on care providers. Yet, Local Authorities and Integrated Care Boards (ICBs) continue to offer below-cost fees, leaving providers with no ability to adjust rates to reflect their escalating expenses. The result? Care homes shutting their doors, staff leaving in droves, and thousands of people left without the care they need.

A CRISIS THAT CAN NO LONGER BE IGNORED

• The financial burden facing care providers is now unsustainable, and without Government action, social care will collapse.

• Local Authority rates are not increasing in line with real costs, meaning providers are expected to operate at a loss.

• Employer National Insurance contributions are rising from 13.8% to 15%, with an additional financial hit from the reduced per-employee NI threshold.

• National Living and Minimum Wage increases will add millions in costs across the sector, while Local Authorities refuse to match these increases.

• Staffing shortages are already at crisis levels, and without the ability to offer competitive wages, providers will struggle to retain their workforce.

“This is not just a financial issue – this is about people’s lives,” said Shaleeza Hasham, Commercial Director at CHD Living. “Care homes are being pushed into impossible positions, expected to absorb rising costs while funding from Local Authorities remains woefully inadequate. If this continues, the result will be catastrophic – homes will close, hospital discharge backlogs will spiral out of control, and vulnerable people will be left without the care they so desperately need.”

We need urgent intervention. We need Local Authority rates that reflect the real cost of care. And we need the Government to recognise that without social care, the entire healthcare system is at risk.”

GOVERNMENT MUST ACT BEFORE IT’S TOO LATE

CHD Living is calling on the Government to:

• Urgently review Local Authority funding to ensure fees reflect the true cost of providing care.

• Provide immediate financial relief to offset the National Insurance and wage increases coming in April.

• Deliver a long-term funding plan that ends the cycle of underfunding and ensures sustainable, high-quality care for those who need it.

Failure to act will destabilise the entire healthcare system, forcing vulnerable individuals into hospitals, exacerbating NHS capacity issues, and driving skilled care professionals out of the sector.

“This crisis has been looming for years, and now we are at a tipping point,” Shaleeza added. “We cannot continue to prop up an underfunded system while costs keep rising. The time for debate is over – we need action, and we need it now.”

Local Volunteer Group Donates To Chater Lodge

Chater Lodge care home in Ketton, Stamford recently received a cheque from the Round Table Stamford 611 for £500 for the home to install a water feature in our grounds for the residents to enjoy in the summertime.

The care home welcomed James Wright Chairman of the Stamford Round Table and Stewart Humm to a the home for a coffee morning with our residents and enjoy a selection of sweet treats and refreshments with our residents during the cheque presentation.

James Wright, Chairman of the Stamford Round Table 611, said: “As a group of volunteers we take great privilege in assisting our local community, including children charities, local groups, local sports

groups and we are now delighted to assist Chater Lodge in helping them to develop a stunning water feature for the residents and their loved ones enjoyment in the summer months”.

Chater Lodge care home has built up excellent reputations within its local community, regularly holding events and activities for residents and surrounding neighbours.

Zoe Postgate, General Manager at Chater Lodge care home said: “We are incredibly grateful to James and the volunteers at the Round Table for this incredibly kind gesture. We can’t wait to welcome them back to the home for the opening of our water feature.

The Rank Group And Carers Trust Hit £4m Fundraising Milestone To Support Carers

The Rank Group Plc (‘Rank’) and Carers Trust are delighted to announce their partnership has now raised an incredible £4m to support unpaid carers.

This major milestone has been reached thanks to the dedicated fundraising of both the team and customers of Rank, including Mecca Bingo, Grosvenor Casinos, digital and support offices since the partnership began in 2014.

The money has been used to provide over 14,418 unpaid carers with support from Carers Trust’s UK wide network of over 130 local carer organisations. These vital organisations provide unpaid carers with support and much-needed respite breaks.

Money raised from the partnership is also funding grants for carers to buy essential household items like fridges and washing machines, as well as the chance to develop new skills.

Research shows carers – people who look after friends or family with an illness, disability or addictions –are more likely to live in poverty than the wider population. Alongside the high cost of living, that means many essential household items can be unaffordable for them without some financial help.

One person who made use of a grant was Evelyn, 47, from Leeds. She is a carer for her 12-year-old daughter who has an autoimmune disease which affects her muscles and joints, alongside sclerosis and arthritis.

This huge responsibility takes up all of Evelyn’s time and the worry over her daughter can be very stressful, causing her insomnia among other challenges. So when she had the added stress of having to move out of her rented flat into a new property that had no fridge-freezer, cooker or other important items, the Rank grant was vital.

Evelyn, who secured the grant through local carer organisation Carers Leeds, said: “I had to prioritise the cooker because I have to prepare food for my family. Without it I just couldn’t look after my daughter. The grant was so important to me.

“There were so many things I needed to buy when we moved because there was nothing inside and all the money we had went on furnishing the house. If not for the grant, I wouldn’t have been able to afford to

look after my family. The grant came at just the right time, it has helped us so much.”

Rank’s money for carers has been raised through a host of activities including sports challenges, donations, payroll giving and venue fundraising.

As they enter into the partnership’s 12th year, they already have team members taking part in the London Marathon, the Big Half and the Great North Run, with many other big challenges planned.

They are also going to be entering into new ways of working with Carers Trust which will include volunteering opportunities for the team to help boost carer employability.

Rank’s partnership with Carers Trust was recognised in the European Casino Awards as they were crowned winners of the Corporate Community

Engagement Awards in both 2023 and 2024.

Carers Trust’s CEO, Kirsty McHugh, said “Raising £4m for carers is a huge achievement by Rank’s staff and customers. That money has been a lifeline for thousands of people up and down the country who work so hard to look after friends and family. With the rising cost of living and increasing numbers of us becoming carers, that support is needed now more than ever. We’re delighted and very grateful to Rank for being such a steadfast supporter of our work to transform carers’ lives.”

John O’Reilly, CEO of Rank Group, said: “Raising £4m for Carers Trust is an incredible milestone, and one that simply would not have been possible without the generosity of our colleagues and customers who have contributed over the past 11 years.

“Supporting our community is central to Rank’s core value of responsibility, and with this in mind, we are now exploring how we can further build on our partnership with Carers Trust, including initiatives like skillsbased training and work placements for carers who are looking to get back into work.

“I want to extend a huge thank you to everyone who has played a role in this partnership. Your support for carers across the UK makes a really big difference.”

Meet Fred: The Care Home Resident Turned Tour Guide And

At Arkall Manor Care Home in Tamworth, a star is born. Care home manager Kim Dean noticed resident 94 year old Fred enjoyed chatting to people looking around the care home so much, that he was offered an honorary role as a volunteer tour guide of the home. Fred proudly shows potential future residents around the home, answering any questions they might have, and giving them an honest and real view of life at Arkall Manor.

“Living here at Arkall Manor is first class and 5 stars. I like the friendliness and the teamwork that goes on between the staff. The thing I like the most about giving tours is meeting people and presenting my home to prospective new residents and their families,” says Fred.

Residents are encouraged to get involved with personalised activity schedules or everyday tasks at the care home as much or as little as they wish. This can be in the kitchen helping prep meals, cleaning or gardening in the grounds. For Fred, his passion is talking to people and striking up conversation (as well as his love of Aston Villa!). Tour Guide was therefore the perfect newly created volunteer role, and the internet thinks so too. To make it official, he even received his own name badge!

“Kim ordered Fred his name badge and he was proud as punch to wear it. He has told all his family about his new role since moving into Arkall Manor,” says Richard Lawson, Regional Manager.

“Anyone who has a tour with Fred loves it – he sells the home and the lifestyle

Social Media Star

they can have here. He reassures everyone that they would be making the right decision by moving into the home.”

“Being an internet star doesn’t worry me – I am happy to do whatever to help promote the life that anyone could have if they come to live at Arkall Manor!” says Fred. Fred’s tours have been streamed on Facebook Live, receiving thousands of views.

“We share moments from the home on Facebook to give prospective and current resident’s families a feel for the home, and to keep them up to date with what we are up to. With Fred’s excellent tours, we decided to stream them on Facebook Live, to give people virtual tours. They have been very successful, with thousands of views, and each post we do about Fred is very popular” says Richard.

“I have been an Aston Villa for 80-plus years. I was age 11 when I first started, and my family also supports them too. I am very proud of my signed shirt and program!” says Fred.

With all his hard work and enthusiasm for the home, care home manager Kim knew she had to organise something to say thank you. Fred is an Aston Villa fan, and so he was presented with a shirt signed by the current squad, as well as a signed programme. Fred has since had the shirt framed and put up in his room at Arkall Manor.

Experts to Discuss AI’s Impact and Sustainability Regulations at The Cleaning Show 2025

The Cleaning Show 2025 will return from 18-20 March at ExCeL, London, with industry leaders set to tackle the cleaning and hygiene industry’s biggest challenges in this year’s Conference programme. The 2025 theatre will see expert speakers from across the sector sharing insights on pressing topics from sustainability, education and workforce development to technological advancements and future preparedness.

SUSTAINABILITY: DRIVING CHANGE FOR A GREENER FUTURE

Sustainability remains a top priority for businesses, consumers and regulators alike. The Cleaning Show 2025 will dedicate several sessions to exploring innovative solutions and practices to help the sector reduce its environmental footprint. Attendees will gain valuable insights into the practical steps required for compliance and the long-term benefits of adopting sustainable practices.

Education and development: building the workforce of tomorrow

Recruitment, education and training remain pivotal for the growth and resilience of the cleaning and hygiene industry. This year’s programme will address the challenges of attracting and retaining talent and the importance of upskilling to meet future demands.

Delia Cannings, Chair of the British Cleaning Council (BCC), will open the show and announce the launch of a new website called the UK Cleaning Career Development Zone, a significant new initiative which will bring training and career development information from across the cleaning and hygiene industry sector together into one easily-accessible place, for the first time. TECHNOLOGY AND AI: EMBRACING INNOVATION

The rise of artificial intelligence (AI) and technology presents transformative opportunities for the cleaning sector. Attendees will discover how these advancements can enhance productivity, efficiency and innovation in the sessions “AI in the Cleaning Sector – Change is a Fact… But How Do We Embrace It?” and “The Evolution of Cleaning in FM”.

PREPARING FOR THE FUTURE

As the world continues to navigate the aftermath of COVID-19, the conference will also examine how the cleaning industry can be ready for future challenges.

In “Preparing for the Next Pandemic – Lessons Learned”, industry leaders including Neil Nixon, Conference Director of The Cleaning Show and Duncan Holdsworth, Head of Technical at GV Health, will reflect on the successes and shortcomings of the industry’s pandemic response and identify steps to improve resilience and readiness for potential future crises.

Paul Sweeney, Event Director of The Cleaning Show, said: "We’re proud to welcome the industry’s leading voices to the conference stage at The Cleaning Show this March. From tackling recruitment challenges and embracing sustainability, to keeping up with technological advancements, it’s vital for businesses to learn from experts and apply these insights to their operations. This year’s Conference will deliver practical strategies to address the key trends and opportunities shaping the sector, and we’re excited to showcase the latest innovations driving the future of the cleaning and hygiene industry." For further information, please see the advert on page 11 or visit www.cleaningshow.co.uk/london

Government’s Failure to Utilise Social Care Deepens NHS Bed Crisis

The latest NHS England figures reveal that nearly one in seven hospital beds (13,767) are occupied by patients who no longer require acute care yet cannot be discharged due to an “apparent” lack of social care capacity. Care England denies this, warning that this is not a capacity issue; care homes across the country have thousands of vacant beds that could accommodate these individuals – but systemic failures in assessment, rehabilitation, and funding are leaving them trapped in hospital unnecessarily.

Professor Martin Green OBE, Chief Executive of Care England, said: “This is not a new crisis. It is a predictable consequence of failing to use the social care system effectively. Older people in hospital beds, unable to be discharged, are deteriorating physically every day. Studies show that prolonged hospital stays accelerate muscle loss, reduce mobility, and increase the risk of falls, often leaving people unable to recover to their previous level of independence. The cost of this failure is enormous, both financially and in terms of human health.”

“The Government continues to talk about NHS pressures in isolation, ignoring the clear and urgent role social care plays in freeing up hospital capacity. If social care providers were properly funded and

resourced, thousands of patients could be discharged safely and quickly, preventing unnecessary decline and ensuring hospital beds are used for those who truly need them.”

Care England warns that this alarming statistic reflects a fundamental failure to incorporate social care into the Government’s winter planning strategy. TO FINALLY PUT AN END TO THIS RE-OCCURRING PROBLEM, CARE ENGLAND IS CALLING FOR THE GOVERNMENT TO:

• Implement a national strategy that utilises existing care home capacity to ease NHS pressures.

• Introduce a national discharge tariff of £1,500 per week to streamline hospital discharges, saving up to £587 million annually.

Professor Martin Green OBE, concluded: “This problem is solvable, but it requires a coordinated approach where social care is recognised as a vital partner in NHS recovery, not just an afterthought. Until then, we will continue to see avoidable hospital bed shortages, unnecessary patient deterioration, and rising costs across the system.”

Rosedale Court Care Home Celebrates Unity With Cultural Extravaganza

Rosedale Court Care Home, part of the Runwood Homes Group, was alive with colour, music, and delicious aromas as staff, residents, and the local community came together to celebrate United in Culture Day on 22nd February. The event aimed to honour and embrace the diverse traditions of the care home’s staff and residents, creating a joyful and inclusive atmosphere.

Organised by Lifestyle Coordinator Louise, the day featured an array of cultural highlights, from traditional cuisine to vibrant performances. The lounge was adorned with flags representing the various nationalities within the care home, setting the scene for a truly global celebration. Care staff prepared authentic dishes from Nigeria, the Philippines, and the UK, offering residents and guests a taste of diverse flavours. Even those hesitant about certain foods were pleasantly surprised, with resident James commenting, “I don’t eat spicy food, but this was all delicious.”

The entertainment was equally captivating. Staff members donned traditional attire from their respective countries, showcasing the beauty of different cultures. Residents and guests were treated to traditional music and dance performances, with Shirley from the South Essex African Caribbean Association mesmerising the audience with the soothing sounds of the steel pan.

The event was met with overwhelming enthusiasm from attendees. Community member Jill praised the day, saying, “Brilliant afternoon at Rosedale Court—good company, good food, and good entertainment!” Meanwhile, resident Jean reflected, “That was beautiful, I didn’t know what to expect.”

The idea for United in Culture Day originated from care staff members Helen and Olu, who collaborated with Louise to bring the vision to life. “It’s so important to recognise and celebrate the traditions of our diverse staff and residents,” said Louise. “It’s all about being united as a team.”

Two Somerset Care Homes Visit Twinnies Petting Farm,

Shepton Mallet

The minibus was filled with singing to old-timey favourites as residents, fondly referred to as family members, from Catherine House and Frome Nursing Home set off for a day out at Twinnies Petting Farm in Shepton Mallet.

TIME WITH ANIMALS AND FAMILIAR PASTIMES

On arrival, the group was welcomed and given shelter before taking part in a lamb-feeding session. For many, this brought back memories of time spent around animals in earlier years. While waiting, some took a break with a cup of tea, while others joined in with arts and crafts or spent time with the farm’s miniature goats, Shetland pony Dinky, and guinea pigs.

Being around animals has been shown to have significant benefits for those on a Dementia journey. The experience of stroking, holding, or feeding animals can be calming and reassuring, helping to reduce anxiety and encourage communication. Many people find that interacting with animals sparks long-held memories. Feeding the lambs and goats created plenty of conversation about past experiences and the enjoyment of being around ani-

mals again.

A CHANGE OF SCENERY AND A CLASSIC MEAL

Getting out and about is just as important for people living in a care home as it is for anyone, as they keep people connected to their local community, offering a change of scenery and a chance to revisit places that feel familiar. Whether it’s chatting with new people, taking part in activities, or simply watching the world go by, outings bring variety to the week and plenty to talk about afterwards.

Before heading back, the group stopped for fish and chips, the perfect way to round off the day.

George summed it up simply: “Thank you, it’s been a fabulous day out.” Michael was already looking ahead, asking, “When’s the next trip?” while Wendy and Sue agreed, “It was a really nice day.”

Whether it’s feeding lambs, sharing a meal, or just getting out for a few hours, these trips make a difference, bringing a sense of routine, familiarity, and the chance to experience something a little different.

Berkshire Care Home Resident And Local Celebrity Enjoys 106th Birthday

Some people say: “Age is just a number.” But is it really true? For Irene Muggeridge, that certainly is the case!

She has just celebrated her 106th birthday at RMBI Care Co. Home Prince Philip Duke of Edinburgh Court, in Wokingham, surrounded by fellow residents and her family. She also enjoyed her toy cat Toby’s company. “I always had a dog, so I thought it was the right time in my life to have a cat!” she joked. Irene was presented with many birthday cards from her family, residents and staff members.

At her age, Irene joins in many activities at the care home, especially singa-longs. “I usually know all the words!” she says with a cheeky smile. “Irene has a fantastic sense of humour and a kind word for everyone. She’s such a

valued person at the Home,” says Sharon, one of the Activities Coordinators at Prince Philip Duke of Edinburgh Court.

A couple of years ago, Irene became famous in the local area. Her Home had joined the Unit Award Scheme (UAS), which allows student residents to engage with learning and have their achievements formally recognised. Under this scheme, Irene took up arts and crafts lessons to create her own woollen pom-pom, an accomplishment that came with an official certificate. Irene’s achievement made it to the local press. Everyone at the care home was elated for her. She said: “I don’t think of my age. I put it out of my mind. I don’t think about me being over a 100. You are only as young as you feel, and I feel young. Even at my age, I am happy to have a go at anything.”

Unlocking Occupancy Growth – Prioritising the Prospect Experience for Sustainable Success

The latest UK Care Homes Trading Performance Review 2024 shows occupancy levels rising to 88.3%, a positive sign of market recovery. However, while this progress is encouraging, it reveals significant untapped potential in how care homes attract and convert prospective residents.

Presenting care homes effectively is not just about showcasing services—it's about creating emotional connection and trust. Families are making difficult decisions in emotionally charged situations, which requires a sophisticated approach to relationshipbuilding and conversion. Care homes are offering something no one truly wants to need, making the challenge even greater.

To truly drive sustainable occupancy growth, care homes must focus on transforming the customer journey—from raising awareness to handling enquiries and guiding families through to admissions. Many providers are still missing key opportunities. Too often, care homes fall short in delivering the basics well, leading to lost enquiries and missed revenue potential.

CRITICAL AREAS NEEDING IMPROVEMENT INCLUDE:

Generating Quality Leads: It's essential to attract the right audience from the outset through targeted campaigns, high-value content, and strategic outreach across multiple channels, including community outreach, digital marketing, partnerships, referral networks, local events, print ads, and door drops.

• Empathetic First Contact: Enquiries must be handled with care, expertise, and emotional sensitivity, recognising the difficult decisions families face.

Personalised Tours: Showrounds should go beyond listing services, highlighting quality of life benefits such as personalised care plans, engaging activities, and the warmth of community life.

By Ali Powell, CEO and Founder at

Clear Value Communication: Families need transparent, outcome-driven explanations of the value of care— focusing on dignity, well-being, and peace of mind, not just amenities.

• Consistent Post-Visit Engagement: Many care homes neglect follow-up strategies after visits, losing potential residents who may need further reassurance or time to decide.

TRACKING THE RIGHT METRICS:

To ensure the customer journey is effective, care homes should track key performance metrics, including: Monthly Lead Generation: Number of leads that meet predefined criteria indicating genuine interest or fit.

Monthly Visits: The number of on-site or virtual tours conducted within the month.

• Monthly Admissions: The total number of new residents admitted each month.

Lead Source Performance: Breakdown of leads by marketing channel (e.g., online ads, social media, referrals, events) to identify the most effective sources.

Average Admission Cycle Length: The average time from initial lead generation to a confirmed admission.

Monthly Marketing Spend: Total amount spent on marketing each month.

Website Traffic: Total visitors to the website and engagement rates for the month.

Social Media: Total followers and engagement on platforms like Facebook, LinkedIn, and Instagram.

THE OPPORTUNITY:

Investing in marketing and relationship-building efforts is not a luxury—it's essential. The cost per acquisition is often minimal compared to the hundreds of thousands in lifetime revenue generated from new residents. By focusing on consistency and excellence throughout the entire customer journey, care homes can significantly impact both occupancy rates and short- and long-term growth. The data is clear: doing the fundamentals well is not just good practice—it’s essential for both immediate results and lasting success. It’s time for care homes to move beyond filling rooms and start focusing on creating an inspiring customer journey that builds confidence, trust, and emotional connection with families.

If you need an expert in this area, contact Ali at Commercial Acceleration—specialists in strategy and implementation for transformational and turnaround results.

ali@comaccel.co.uk | comaccel.co.uk

Over £8k Raised For Veterans’ Charity At Birmingham International Tattoo

The Birmingham International Tattoo has raised over £8,100 for Royal Star & Garter.

The military extravaganza took place on 8-9 February, and was attended by residents and staff from the charity’s Home in Solihull.

The total of £8,116.56 was raised for Royal Star & Garter through bucket collections, programme sales and contactless payments.

Royal Star & Garter has been one of the Birmingham International Tattoo’s chosen charities since 2007. During that time, more than £140,000 has been raised for the charity.

Volunteers, including Department for Healthcare Education (DHE) tri-service nurses, members from Co-op Funeralcare branches in Wednesbury and Wednesfield, and defence company MBDA helped fundraise for Royal Star & Garter.

The two-day event included marching bands from across the UK, displays and all the military pomp and ceremony associated with the prestigious annual event.

Shirley

was a privilege to attend the Birmingham International

The event was spectacular, and I’d like to thank the organisers for the continued support Royal Star & Garter receives. Our gratitude must also go to the generous audience and all our volunteers, who helped raise such a fantastic amount. This considerable sum will help us continue supporting the Armed Forces family in our Homes, in the community and across the country.”

Producer Norman Rogerson MBE said: “At the Birmingham International Tattoo we are proud to once again support Royal Star & Garter as one of our chosen charities. Their local home in Solihull provides excellent care for veterans and their partners and thanks to the generosity of our audiences we are able to assist them in this worthwhile endeavour.”

Social Care Technology Supplier Launches New ‘Customer

Checklists’ Tool To Help Care Teams Stay Organised

and

The latest feature from PASS by everyLIFE helps care managers stay on top of important tasks, such as compliance checks, onboarding new clients and health monitoring – all in one place.

The checklist ensures that nothing is missed – if a task isn’t completed, carers get an automatic reminder so they can follow up. This helps keep care on track, reduces mistakes and gives carers more time to focus on the people they support instead of paperwork. Key benefits of the Customer Checklists tool, include: Easier onboarding – Helps new customers settle in smoothly by guiding care teams through every step, from first assessment to first visit. Better compliance – Makes sure important care plan reviews and tasks are completed on time, reducing the chance of anything being missed.

thing on track.

Duncan Campbell, Director of everyLIFE Technologies, said: "We’ve always been committed to putting people first in care. Customer Checklists is another way we’re helping care professionals with the tools they need to provide great, person-centred care. We believe this feature will make a real difference to the people they support.” Founded in 2014, PASS by everyLIFE is a digital platform designed to make managing home care easier. PASS includes tools for care planning, tracking progress, mobile access and real-time

Personalised care – Checklists can be customised for each person, ensuring their care meets their specific needs.

Clear team roles – Tasks can be assigned to the right

Hall, Royal Star & Garter’s Director of Care & Wellbeing, addressed the auditorium on Sunday 9 February. She later said: “It

Tattoo.

Three In Four Elderly People Admit They Were Cold In Their Own Homes In January

New research for the Charity Age UK has revealed that 3 in 4 (75% – equivalent to 9.1 million) aged 66 and over said that their homes were colder than they would like them to be some, most of or all of the time.

For those pensioners on low to modest household incomes of £20,000 or less, a massive one in three (35%) said their home was too cold most or all of the time.

A similar proportion of older private renters, 1 in 3 (34% ), also said their home was cold most or all of the time.

On the day Age UK delivered its 650,056 strong Save the Winter Fuel Payment for struggling pensioners petition to No.10 Downing Street, the findings for the Charity highlighted the significant pressures being felt by many pensioners this winter. Two in five (41%) pensioners said that they had recently had to cut back on heating or powering their home – equivalent to 5 million.

Nearly half (48%) of people aged 66+ revealed they were worried about being able to heat their homes when they wanted to, and 44% told Age UK they’re worried about the impact of energy prices on their health – noticeably higher than last year (January 2024) when 1 in 3 (33%) said they were worried about this.

As part of its campaign, Age UK launched a nationwide petition calling for the Government to halt their proposed change to the Winter Fuel Payment (WFP) and think again. The Charity strongly opposed the cut to the WFP and repeatedly warned that at least 2.5 million older people would struggle without it and wouldn’t be able to afford to stay adequately warm in their homes.

Age UK’s Save the Winter Fuel Payment for struggling pensioners petition has captured hundreds of thousands of people’s views and experiences and shows the depth of feeling among the older population about the policy change.

New research for the Charity Age UK shows that there is broad public support for policy changes to help older people to stay warm. Eighty-five per cent (85%) agreed that pensioners with a disability should get the Winter Fuel Payment and 72% thought that the Government should provide additional funding to households on lower incomes so they can gain access to household energy efficiency improvements.

Caroline Abrahams, Charity Director at Age UK said: “This is the first January since the Government decided to means-test the Winter Fuel Payment (WFP) and it is a national scandal that so many older people are saying they are cold in their own homes, some, most or all of the time. The position of those on lower incomes is worse still, with one in three saying they are cold at home most or all of the time. Rising energy prices are an important reason for this, but there’s no doubt that the changes to eligibility for Winter Fuel Payment are also contributing, both directly and also through sapping the confidence of many older people

to run their heating when it’s bitterly cold, for fear of an unaffordable bill.”

“Today we will present Age UK’s #SaveWinterFuelPayment petition to No 10, backed by 650,056 people. Our petition shows the strength of support behind our Winter Fuel Payment campaign and we hope the Government will listen and commit to further action so we don’t see a repeat of this fiasco next year.”

“We cannot and we must not go through this all over again next winter. Energy prices continue to rise and struggling older people must be better protected now and in the years to come. The Government must ensure that older people are able to be sufficiently warm through the colder months –something that clearly isn’t the case for millions at the moment.”

“There are several ways for it to do this: it could re-instate the Winter Fuel Payment for older people who receive a wider range of benefits than just Pension Credit; it could reform and significantly extend eligibility for the Warm Home Discount; it could bring in a social tariff to give people on low incomes or those with high costs due to disability a guaranteed discounted energy deal; or it could pursue a combination of these kinds of measures.”

“Doing nothing would however be completely unacceptable in the face of the evidence we are presenting today. Government spokespeople continue to assert that poor pensioners are being protected but that is simply not credible when there are still 700,000 pensioner households who are eligible for Pension Credit but not receiving it, according to the latest Government statistics, and when you consider the human reality behind the statistics we are releasing today.

“This winter has shown beyond any doubt that older people on low incomes and in vulnerable circumstances need more support with high energy prices that are expected to remain high for years to come, and the Government must respond.”

THE CHARITY IS CALLING ON THE GOVERNMENT TO:

• Extend eligibility for the WFP to other pensioner benefits, including Housing Benefit, Council Tax Support, Attendance Allowance (and other disability benefits) and Carer’s Allowance.

• Adopt a sustained and strategic approach to tackle the persistently low take-up of Pension Credit and other pensioner benefits.

• Implement an energy social tariff which provides a unit-based discount to those with low-incomes, disabilities and for carers. It should also facilitate the continued funding of independent energy advice and support services.

• Bring forward the Warm Homes Plan as soon as possible, and ensuring those living in cold, damp and mouldy homes are prioritised for support.

Kneading The Way, Care Home Residents Celebrate Real Bread Week

Staff and residents at Barchester’s Elm Bank care home in Kettering had a fantastic time celebrating Real Bread Week, surely one of the best weeks of the year!

We all understand the importance of life enriching activities for all our residents here at the home. Many of the residents at Elm Bank would have created delicious homemade bread back in the day, for some it was a first. It was an afternoon of mixing and kneading, with flour and herbs and some tantalising toppings. The homes chefs were delighted to bake up the creations for all to enjoy.

Marvellous Bindura, General Manager said, “It is lovely to see our residents enjoying activities that enrich their lives, for some it brought back

memories of when they baked and for others it was something new for them to try. To see the engagement of on the faces of the residents was heartwarming”.

Our varied life enrichment programme keeps residents active, and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents’ interests and abilities.

Elm Bank care home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Elm Bank provides residential and dementia care for residents from respite care to long term stays.

Enhancing Care Through Excellence: The Role of a Dedicated Pharmacy Partner

The foundation of exceptional care home service lies in collaboration, efficiency, and reliability. For over a decade, Care Quality Pharmacy (CQP) has stood as a trusted partner for care homes across England, Scotland, and Wales. With a specialised approach to care home pharmacy services, CQP ensures residents receive timely and accurate medication, allowing carers to focus on what truly matters: quality time with their residents.

One of the most significant challenges for care homes is navigating missing or out-of-stock medications. CQP’s proactive system addresses this with precision. Their team checks prescriptions, liaises with GP services on behalf of the care home, and resolves discrepancies swiftly. Additionally, CQP’s access to national wholesale suppliers and long-standing relationships ensures a robust strategy for managing short supply issues, keeping residents’ needs a top priority.

Medication errors, often a stress point for staff, are almost eliminated thanks to CQP’s cutting-edge systems. Medications are picked using robotic technology, followed by a meticulous two-stage accuracy check by a pharmacist. This stringent robotic process has achieved an impressive error rate of less than two parts per million. Furthermore, integrations with market leading eMAR providers and coloured paper MAR entries are handled by CQP, reducing the administrative burden for care home teams. Timely delivery is another hallmark of CQP’s service. Monthly deliveries are scheduled up to six days in advance, and their teams ensure precision and dependability making the booking-in process hassle free. For urgent needs, a 4pm interim cut-off guarantees next-day delivery, including Saturdays. CQP’s commitment to care extends beyond medication. Their open communication lines, available seven

days a week, foster seamless interactions. Moreover, their Quality Assurance Team conducts annual face-to-face compliance audits, enhancing regulatory compliance and resident satisfaction. Added services, such as guidance on covert medicine administration and homely remedies advice, showcase their dedication to meeting every need.

Leading national care home partners trust CQP completely to manage pharmacy services across their entire estates. This unwavering confidence is a testament to the expertise, efficiency, and reliability that CQP brings to the table. Care homes also benefit from no-cost residential returns collection and free online medication training sessions. CQP supports staff development, ensuring a high standard of care using the CQP systems and processes.

By embracing the ethos of collaborative working, Care Quality Pharmacy sets the benchmark for care home pharmacy services. Their efficiency, responsiveness, and focus on compliance empower care homes to achieve the best outcomes for their residents. In an ever-demanding sector, CQP remains a steadfast partner, proving that the right support makes all the difference.

NHS prescription item dispensing data from October 2024 shows CQP to be the 6th largest distance selling pharmacy in England and therefore possibly making it the largest independent specialist care home pharmacy in the country.

Care Quality Pharmacy can be contacted by telephone on 0800 970 8844, online at cqpharmacy.co.uk/care or by contacting the National Partnerships

patrick@cqpharmacy.co.uk

National care home only pharmacy operating since 2011, based in the Midlands – serving England, Scotland and Wales.

Missing medication? Our team checks all your prescriptions for you and informs you of missing medication - huge time and cost saving to the home, freeing up your quality time with your residents.

Out of stock medication? We manage the entire short supply and out-of-stock medication process. Medication errors? Our resident order is picked by robots, then a 2 – stage independent accuracy check by pharmacists ensures you have the right medicine, on time, every time.

eMAR Integrations - Our systems work alongside all major eMAR providers

Are your deliveries on time? Our monthly deliveries are up to 6 days in advance, giving you plenty of time to book in medication. Saturday deliveries included.

Open Communication - One direct communications team, answering calls & responding to emails giving you one SLA for all of your homes.

Compliance - Quality Assurance Team – guaranteed face-to-face annual compliance audits. Consistency of service and delivery with audit trail.

We are Specialists in care home only dispensingDouble labels, Covert administration and Homely remedies advice.

Free Residential Returns Residential home’s returns are collected – no cost implications to you.

Free Medication Training – Both online and face-toface options available.

Become part of the care home pharmacy delivering excellence in medication management across the country.

References available on request.

To organise an introductory meeting please contact National Partnerships Director, Patrick Bell: Email: patrick@cqpharmacy.co.uk

Tips For Efficient Yet Person-Centred Care Operations

As 2025 gets into full swing, the social care sector finds itself grappling with the lingering challenges of a difficult 2024. In response, Log my Care, the intuitive care management platform, has launched Shaping Social Care 2025, a new e-book full of expert perspectives and strategies to support the sector. This article by Mark Topps is an extract from the report, which features six additional chapters of predictions and advice from leading experts covering topics across legal, CQC, HR, complex care, and technology. When discussing efficiency, we often focus on time savings, which shifts our attention from evaluating existing processes. Additionally, we must consider our teams and those we support, balancing efficiency with quality. Here are practical strategies to achieve both.

ADMINISTRATION AND EVALUATIONS

A large part of social care involves administration, making it an ideal area for streamlining. However, social care often lags in adopting digital tools and AI. While technology isn’t a cure-all, it’s an accessible way to improve workflows without hefty costs.

Many providers already use Digital Care Planning systems, but are these systems being fully utilised? Often, key features are disabled during setup, integrations face challenges, and tools go unused due to limited training. Revisiting these systems and addressing gaps can unlock untapped efficiencies. Proper training can save time, reduce manual work, and allow teams to focus on high-quality care. Here are some strategies and tools to enhance efficiency:

● Digital Care Planning and EHR Integration: Integrating Digital Care Planning systems with electronic health records (EHRs) ensures quick access to essential information, improves accuracy, and reduces time spent on communication with healthcare professionals.

● Digital Rostering: Tools like Log my Care’s Rostering add-on simplify rota creation, optimise staff deployment, and align carers with service users’ needs, improving both efficiency and care quality.

● Process Mapping: Visualise workflows to identify inefficiencies and bot-

tlenecks. Regular updates ensure relevance and provide clarity for teams.

● Simplify Workflows: Eliminate redundant tasks and combine actions where possible. Streamlined workflows save time and reduce errors. These strategies help create efficient systems, allowing more focus on delivering quality care.

TRAINING, DEVELOPMENT, AND HORIZON SCANNING

Time management is crucial for productivity and quality care. Investing in training and development can significantly enhance efficiency. Consider the following:

● Time Management Training: Tools like the Eisenhower Matrix help staff prioritise tasks based on urgency and importance, ensuring critical items are addressed promptly.

● Goal-Setting and Task Management: Training staff to set realistic goals, break projects into manageable steps, and establish achievable deadlines fosters accomplishment and reduces burnout.

● Continuous Learning: Encourage staff to stay updated on best practices and emerging technologies. This keeps teams engaged, skilled, and ready for challenges.

● System Reviews and Innovations: Regularly evaluate current systems and explore new technologies to identify tools that enhance both efficiency and care quality.

Investing in these areas builds a proactive, capable team ready to meet the demands of modern social care.

PERSON-CENTRED CARE

While most claim to deliver person-centred care, it’s worth reflecting on whether unique needs are genuinely met. Consider the following:

● Reflect on Care Delivery: Imagine care without constraints like cost or staffing—what would you change? Use these insights to identify actionable steps, such as adopting new technology, reviewing care plans more frequently, or increasing staffing levels.

● Feedback Utilisation: Evaluate how feedback is gathered, analysed,

and acted upon. Effective systems not only highlight improvements but also show service users and staff their input is valued.

● Rethink Staffing Ratios and Rostering: Analyse staffing data to identify needs and explore different shift patterns or task-sharing opportunities. Involving staff in this process can lead to innovative solutions that enhance care and efficiency.

By reflecting, gathering feedback, and actively involving your team, you build a foundation for continuous improvement.

TEAM COLLABORATION AND COMMUNICATION

Streamlining communication is critical for operational efficiency:

● Consolidate Communication Tools: Using multiple systems can cause confusion and duplication. Centralising tools enhances coordination and reduces administrative burdens.

● Optimise Meetings: Regular, focused meetings with clear objectives are more effective than broad, infrequent gatherings. Purpose-specific meetings foster engagement and clarity.

● Collaborative Culture: Streamlined communication and purposeful meetings build trust and morale, empowering teams to work together effectively. This enhances processes and ensures exceptional personcentred care.

FINAL THOUGHTS

Efficiency in social care goes beyond saving time—it’s about maximising resources, eliminating unnecessary tasks, and streamlining processes.

The ultimate goal is improving outcomes for the people we support. By fostering collaboration, leveraging technology, and focusing on quality, we can create a system that balances efficiency and care excellence.

Scan the QR code to read the full ebook for free

Greenholme House Care Home Celebrates Grand Opening with Spectacular Event

Greenholme House Care Home in Ilkley, celebrated its grand opening with a lively and memorable event on Thursday 20th February 2025.

The newly built 71-bed Avery Healthcare-owned care home represents a significant investment in the local community, providing exceptional residential, respite, and dementia care services in a high-quality and comfortable environment for older adults.

Located near the River Wharfe on Ilkley Road, Greenholme House Care Home officially opened its doors in January 2025.

The grand opening welcomed over 100 guests, including Deputy Lord Mayor Cllr Mohammed Shafiq, Avery Healthcare executives, local residents, and community leaders. Attendees enjoyed an elegant event with canapés, live music, a harpist, a magician, and a casino table, creating a lively and welcoming atmosphere.

Councillor Bob Felstead, who attended the event, said in an online post, “I attended the opening for several reasons, principal amongst which is the opportunity for local people to apply for jobs. The care home will, once fully occupied, create around 50 full-time roles. The facilities are stunning and there’s a variety of rooms, great catering, [and] extremely well-appointed communal spaces including an outdoor area, dining rooms, and a cinema room.”

Currently, four residents have moved into Greenholme House Care Home and 26 staff members have been hired to provide compassionate and professional care.

Resident, Sue Goodall, shared her experience on the event. She said, “The grand opening was wonderful. They did a great job. I came to look around the home with my daughter before it was open and decided I wanted to stay here.”

This latest addition to Avery Healthcare’s portfolio further solidifies the company’s commitment to excellence in person-centred care, bringing its total to over 100 care homes and four independent living communities across the UK.

Donna Laird, Home Manager at Greenholme House Care Home, said,

“Thank you to everyone for attending our event! It was a pleasure to welcome so many members of the local community to Greenholme House Care Home.”

“Providing exceptional care and supporting the well-being of our residents is at the heart of everything we do, and we are proud to have an amazing team dedicated to making a real difference every day.”

“We’d love for you to book a visit to look around and see first-hand the warm, welcoming environment we’ve created. Stay tuned for more upcoming events by following our Facebook page!”

Thomas Bampfield: Leading Holistic Care at Bishops Manor

Bishops Manor care home, led by General Manager Thomas Bampfield, has revolutionised its approach to resident care by championing a holistic model that has seen spiritual and wellness initiatives introduced to empower residents.

Thomas, a qualified nurse himself, has empowered his nursing, care, and wider teams to innovate and implement changes that directly benefit residents. The initiative began with the goal of enhancing the overall quality of life for residents at the Sutton Coldfield care home, particularly those living with dementia. Thomas has fostered an environment where each team member has the autonomy to think creatively and work collaboratively to ensure that every resident's physical, emotional, and social wellbeing are prioritised.

Thomas said, “As a nurse, I have witnessed first-hand how care in many settings can become task-oriented, driven by numbers, targets, and statistics. While these metrics have their place, I have always been convinced that true care goes far beyond ticking boxes or completing a list of tasks. Care UK believes it’s about seeing the person behind the care plan, valuing their individuality, and recognising their lived experience. We are committed to fostering a holistic approach that places the person at the heart of everything we do.”

Thomas understands that each resident has their own unique story, preferences, and needs. It is about prioritising dignity, emotional well-being, and quality of life alongside physical health and about cultivating an environment where residents feel valued, respected, and truly at home.

One of Thomas’ significant accomplishments has been the creation of a wellness and multi-faith centre, designed through consultation with residents themselves. This space has provided opportunities for reflection, physical activity, and spiritual fulfilment, contributing to residents’ overall happiness. Thomas said, “This

centre offers a private and safe space for individuals to actively practice the five specific faiths present in our home. It also allows members of the community to visit the home to share their faith and practice with residents.”

In addition, the care team holds Namaste sessions daily for residents. They use the Relish app to identify the positive impact of their lifestyle activities, whilst enabling families to see what activities their loved ones have enjoyed during the course of their day. This allows both residents and relatives to use this data as talking points during family visits or phone calls. Additionally, through the adoption of a holistic approach, the nursing team has seen a dramatic reduction in challenging behaviours amongst residents, with incidents decreasing to zero in the past eight months.

Under Thomas's leadership, the team has cultivated a culture of innovation, support, and community engagement. Bishops Manor has established and maintained strong ties with the local community, such as collaborating with local charities. Bishops Manor’s approach delivers a model of care that attracts professionals from other homes and local authorities seeking guidance on best practices.

Looking to the future, Thomas and his team remain committed to maintaining this success, with plans for continued innovation that will benefit both residents and the wider community. The teams are utilising the bistro area by decorating it regularly to reflect that time of year, which gives extra support to those living with dementia, and offers talking points to residents and families. The memory care floor and workstations are currently being redesigned to support residents’ reminiscence and empower them to focus on small, manageable tasks such as folding their own clothes.

Through his leadership, Thomas has demonstrated that with the right support, empowerment, and commitment, care can be both compassionate and transformative.

NHS Confederation Responds To Amanda Pritchard’s Resignation

Responding to the announcement that NHS England’s chief executive Amanda Pritchard will step down at the end of March Matthew Taylor, chief executive of the NHS Confederation, said:

“On behalf of our members, I would like to thank Amanda for her leadership of NHS England over the last three and a half years.

“During her tenure, she has helped the NHS to navigate pivotal moments including the COVID-19 pandemic and subsequent recovery efforts, the advent of integrated care systems and primary care networks, the NHS’s first workforce strategy and dealing with the impact of industrial action and significant funding boosts. As the first woman in the NHS’s history to hold this post, her appointment was a landmark occasion for the sector and its staff.

“While her role has seen her face many challenges, including constraints on capital, rising demand for services and ill-health, the large-scale restructuring of NHS England, and navigating six health secretaries, her commitment to the service has been evident in everything she has done.

“I have enjoyed the opportunity to work closely with Amanda and hope that she will be able to continue supporting the NHS.

“As we look to the future, we remain committed to working collaboratively with NHS England and Jim Mackey as its transitional chief executive to continue building on the progress made to support the NHS and as work continues to develop the ten-year plan.”

Woodland View Care Home Announced as Community Partner for Rik Mayall Comedy Festival

Woodland View Care Home are excited to be a community partner for the inaugural Rik Mayall Comedy Festival, taking place in Droitwich Spa from 31 May to 7 June 2025.

As a key part of the local community, Woodland View Care Home will support the festival’s volunteers throughout the event, helping to ensure a smooth and enjoyable experience for attendees and performers.

Julian Powell, Finance Director of the Rik Mayall Comedy Festival, said: “We are delighted to have Woodland View Care Home as a community partner for this year’s festival. Their commitment to supporting volunteers highlights their dedication to the local community, and we greatly appreciate their involvement in making this event a success.”

Abigail Hargreaves, Front of House Manager at Woodland View Care Home, added: “Being involved in the Rik Mayall Comedy Festival is a fantastic opportunity for our residents and staff to connect with the wider community. We know how important volunteers are to an event like this, and we are proud to help support them throughout the festival.”

The Rik Mayall Comedy Festival will feature a variety of performances, screenings, and workshops, with events taking place at the Norbury Theatre and other venues across Droitwich Spa. The festival is volunteer-led, supported by Rik Mayall’s family, and aims to celebrate his legacy while bringing new visitors to the town, cementing it’s reputation and a great place to live, work and visit.

Elevate Your Care Sector Brand with DAPS Agency Ltd

In an industry as vital and challenging as the care sector, having the right communications partner can be the difference between being just another provider and becoming a recognized leader. At DAPS Agency Ltd, we understand the intricacies of the care sector and are uniquely positioned to help organizations like yours achieve exceptional visibility, build trust, and celebrate success. With our deep expertise and proven strategies, we help care providers not only meet their immediate goals but establish long-term reputations as thought leaders in the industry.

A Partner That Understands Your World

At DAPS, we know the care sector isn’t just about providing services—it’s about creating communities, supporting families, and delivering dignity. We recognize the challenges you face every day: driving occupancy, retaining talented staff, building strong stakeholder relationships, and responding effectively to ever-changing regulations. Added to this are industry-specific hurdles such as financial constraints, technology adoption, and navigating complex regulatory landscapes.

DAPS Agency specializes in translating the incredible work you do into compelling stories that resonate with your target audiences. From securing positive media coverage to celebrating milestones within your organization, we ensure your message is heard by the people who matter most. Whether it’s families searching for the perfect care home for a loved one, investors considering innovative care sector technologies, or policymakers shaping the future of social care, we’ll position your organization as a trusted, forward-thinking leader.

THOUGHT LEADERSHIP: YOUR VOICE, AMPLIFIED

We believe that the care sector deserves more champions and fewer misconceptions. Our team at DAPS knows how to position key players in the care industry as authoritative voices in the press and broadcast media. We work with you to identify the stories that set you apart, whether it’s groundbreaking innovations in care delivery, inspiring resident stories, or your commitment to employee well-being. For example, care home groups face mounting pressure to balance

resident care with financial sustainability. By showcasing cost-effective solutions or new approaches to care delivery, we can elevate your reputation and highlight your innovation. Similarly, if you’re a care technology provider, we’ll craft narratives around the life-changing impact of your tools, making it clear how your solutions address real-world challenges in the sector.

Through carefully crafted opinion pieces, insightful white papers, and impactful interviews, we’ll ensure your expertise reaches a wide audience. Our goal is to not only highlight what you do but to frame it within the broader context of the care sector’s most pressing issues, cementing your reputation as a thought leader.

A COMPREHENSIVE COMMUNICATIONS PARTNER

DAPS is not just a public relations agency; we are your end-to-end communications partner. With decades of experience across various disciplines, we bring unparalleled expertise to every project. Our services include:

Media Relations: Running global press offices and securing high-profile coverage that aligns with your goals.

Crisis Communications: Managing sensitive issues with precision and professionalism to protect your reputation.

• Content Creation: Developing engaging content for social media, websites, newsletters, and more to keep your audiences informed and inspired.

• White Papers and Lobbying: Crafting authoritative documents and campaigns that influence policy and stakeholder opinion.

• Stakeholder Relations: Building and maintaining strong relationships with key stakeholders to support your long-term objectives.

For care home groups, this might mean helping you navigate negative media coverage or shaping narratives around resident-focused innovations. For technology providers, we can highlight the real-world impact of your solutions. And for care sector financiers, we can position your role as a critical enabler of growth and innovation.

No matter the challenge, DAPS delivers tailored solutions that drive results. Our ability to pivot across these areas ensures that you’re always prepared and positioned for success.

WHY CHOOSE DAPS AGENCY LTD?

DAPS was founded by Anneli Lort and Firgas Esack, two communications veterans who bring a wealth of experience and passion to the table. Having worked with some of the world’s leading brands and organizations, Anneli and Firgas understand what it takes to cut through the noise and make an impact.

Our unashamedly remote working model means that every penny

you spend goes directly toward securing top-tier results. We don’t carry the overheads of a traditional agency, and because we’re made up of senior professionals only, you can trust that your account will always be handled by experts. This streamlined approach saves you time, money, and ensures consistent excellence.

CELEBRATING THE POSITIVE

In a sector that often grapples with scrutiny, DAPS focuses on creating feel-good coverage that highlights the incredible stories within your organization. For care home groups, this might mean showcasing innovative resident programs or celebrating staff achievements. For care technology providers, it could involve spotlighting the human stories behind your solutions. And for financiers, it’s about demonstrating the positive impact of your investments on care delivery.

We believe that celebrating success is as important as addressing challenges. Whether it’s a heartwarming initiative that brought joy to residents, a new service that’s improving lives, or an award that recognizes your hard work, we’ll make sure these moments receive the recognition they deserve.

THE DAPS DIFFERENCE

Our clients choose DAPS because we deliver:

• Tailored Strategies: Every organization is unique, and we take the time to understand your specific goals and challenges.

• Proven Expertise: With a track record of delivering exceptional results, we’re trusted by clients across industries, including the care sector.

• Proactive Partnership: We don’t just react; we anticipate. Our team stays ahead of trends and opportunities to keep your communications fresh and relevant.

• Human-Centric Approach: At the heart of everything we do is a commitment to authenticity and empathy, ensuring your stories connect with audiences on a deeper level.

YOUR NEXT STEP TOWARD SUCCESS

The care sector is a complex and ever-evolving landscape, but with the right communications partner, you can navigate it with confidence and clarity. DAPS Agency Ltd is here to help you amplify your voice, celebrate your successes, and tackle your challenges head-on. If you’re ready to elevate your brand and make a lasting impact, contact us today. Let’s work together to showcase the incredible work you do and position your organization as a leader in the care sector. To book a free, no-obligation one hour consultation with DAPS to discuss your communications challenges and needs, go to daps.life/DAPS60 www.dapsagency.com

The NACC Backs the Love British Food Campaign

The National Association of Care Catering (NACC) has signed up to support the influential campaign, Love British Food.

Love British Food is a leading player in effecting change in the way that food is sourced. It also leads British Food Fortnight, the national food celebrations that take place every autumn. *

Both organisations believe in nutritionally sound, seasonal menus with as much of the ingredients as possible being gathered from within Great Britain, ideally locally. Going forward, the NACC will co-chair the Hospital and Care Catering working group.

Neel Radia, National Chair of the NACC said: “We are delighted as an Association to be working in partnership with Love British Food and being part of their Hospital and Care Catering working group.

Now that sustainability is high on the agenda in care homes, there has never been a more relevant

time to be in partnership with Love British Food, so that we can support our members in accessing more resources and knowledge to achieve a more sustainable future.”

Alexia Robinson, Founder and CEO of Love British Food was equally as enthusiastic, saying: “There is a huge appetite for buying British, particularly in the public sector.

We have worked with lots of the leading care home organisations and the NACC for many years and are delighted that with Neel’s leadership, he wants to take our partnership to a new level.

We have appointed him Joint Chair of the Love British Food Hospital & Care Catering Working Group and are now working closely together on plans for British Food Fortnight. We will be encouraging all care homes across the UK to take part in the national food celebrations this year.”

Poole Care Home Resident’s Guide Dog Reunion Wish Comes True

A resident of a care home near Sandbanks received a surprise visit from a group of guide dogs to celebrate her birthday.

Myrna Chave MBE, who lives at Marjorie House care home on Crichel Mount Road, told the care home team about her special birthday wish which was to meet some dogs from the charity where she volunteered as a fundraiser with for over 50 years. Marjorie House runs a ‘Make A Wish’ initiative which enables residents to share their wish, which the care home team will try and make happen.

Myrna was awarded an MBE in 2006 for her work for Guide Dogs and the wider community, which included working with 30 schools in the Poole area.

The team at Marjorie House got in touch with Guide Dogs, whose volunteers were more than happy to enable Myrna’s special wish.

The volunteers and dogs gathered in one of the home’s three dining rooms, alongside Myrna’s son, her friends, the Mayor of Poole, Cllr Pete Miles, and her fellow residents, ready to surprise her. Myrna said: “It was the biggest surprise of my life. I never expected to enter the room and have a special

surprise like that, with so many kind people and so many lovely dogs. It was lovely to see them all again.”

John Oldridge, Volunteer Puppy Raiser at Guide Dogs, visited Marjorie House with Lorenzo the 16-month-old guide dog puppy.

John said: “It was wonderful to be invited to Myrna’s birthday surprise after she volunteered as a fundraiser for us for 50 years, which is a phenomenal achievement.

She loved seeing the guide dog puppies and our ambassador dogs who came along to surprise her.”

Sebastian Wincelewski, Home Manager at Marjorie House, said: “Volunteering for Guide Dogs was Myrna’s lifelong passion, so we thought that it would be nice for her to see the dogs and volunteers again.

It was lovely to see her happy tears and a beautiful smile to her face, when she saw them. At Care South, we love to make the special wishes of our residents come true, which may not be possible without our help and assistance.”

Extra Care Residents In Telford Celebrate Diamond Wedding Anniversary

Celebrations are in full swing at Sandstone Court in Telford where a sparkling couple mark their diamond wedding anniversary. The two residents at the Extra Care scheme reflect on six decades of love and companionship.

Maureen and Len met while they were both members of the Walsall Operatic Society. They were performing in the production of The Land of Smiles, when their relationship blossomed, and in January 1964, Len proposed to Maureen.

The couple got married at the Methodist Church in Willenhall, on 27 February 1965 and celebrated the rest of their special day at the Victoria Hotel in Wolverhampton.

Maureen added: “The church was special to me, I would sing in solos when there was anniversaries taking place”.

“On the day of the wedding, it was cold, but the sun was shining. It was beautiful. My cousin had to remind me to keep the bouquet still as I was shivering from the cold. The wedding was medium-sized, and the women wore sage green dresses”

Later that year, Maureen and Len found out they were expecting their first child, and their son Adrian was born in April 1966.

Maureen officially retired at the age of 67 and Len retired at 68. They decided to settle on a bungalow

on Keepers Lane, Tettenhall and spent the next 10 years exploring the world.

Over the years, Len started to struggle with stairs, so they continued to live in their bungalow for the next ten years.

During their years here, the couple took a one-month cruise on the Queen Mary 2.

“We sailed past the Empire State Building”.

In 2024, the couple then decided to move to Housing 21’s Extra Care scheme in Telford. They both said: “Moving here was brilliant, absolutely brilliant! I don’t think I would have coped at my previous property, the move was a must”.

“We been here since March 2024 and have settled in well”.

When asked what the secret to a long-lasting marriage, they laughed and said: “patience”.

The couple will celebrate their Diamond Wedding Anniversary on 27 February with fellow residents at their scheme.

Regulators Praise Priory Mental Health Services

Throughout the UK Following New Inspections

Inspectors from regulators across the UK have praised mental health services run by Priory in a series of new inspection reports.

Reports for a range of Priory services have been released, including for specialist mental health hospitals, a hospital school for children with complex mental health support needs and adult social care services.

Priory is the UK's largest independent provider of mental health and adult social care services, supporting 26,000 people at 280 hospitals and care homes nationwide.

Praise from regulators includes the Care Quality Commission (CQC), which inspects hospitals and care homes in England; Healthcare Improvement Scotland (HIS), which inspects hospital services in Scotland; and Ofsted, which inspects education services in England.

In total, 86% of Priory services are now rated good or better by regulators, which is above the national average for equivalent services, including in the NHS.

Priory Hospital Glasgow has been rated 'exceptional' by HIS, highlighting the outstanding care and support provided to patients. The inspection report noted that "patients were positive about their stay and were actively consulted and involved," and that "staff showed care and compassion, as well as a high level of specialist knowledge". The report also commended the hospital for its "clear focus to deliver safe, quality and evidence-based patient care".

Child and Adolescent Mental Health Services (CAMHS) at Priory Hospital Roehampton have been rated 'good' by the CQC, resulting in the overall hospital rating improving to 'good'. The CQC report, issued on 17 February, highlighted that "the service supported patients to be safe," and that "staff were caring towards patients". The report mentioned that "the wards were kept clean," "there were sufficient staff to support patients within the service," and "staff demonstrated an understanding of patient's needs".

Roehampton Hospital School, inspected by Ofsted, has been rated 'outstanding' across all categories, including overall effectiveness, quality of education, behaviour and attitudes, personal development, leadership and management, and sixth-form provision. The school provides education for pupils who are inpatients at Priory Hospital Roehampton, while they are supported for eating disorders and other mental health needs. The Ofsted report praised the school as "a happy, calm and welcoming space," where "pupils, and students in the sixth form, enjoy their time in the school". The report highlighted that "the school’s approach

expertly blends excellent provision for pupils’ academic education and well-being," and that "pupils rise to these expectations and achieve exceptionally well during their time at the school". It also noted that "the school provides clear routines and expectations," and that "the respectful culture and the nurturing relationships between staff and pupils help pupils to feel safe".

Priory Hospital Norwich, an inpatient acute mental health unit for up to 34 adults, was rated ‘good’ by the CQC, following an inspection report released in February. Inspectors praised staff and management at the service, with a ‘good’ rating across all five assessment areas. “People and communities were at the centre of how care was planned and delivered at all times,” according to the report.

Inspectors also said: “People were always treated with kindness, empathy and compassion. They felt valued and understood that their experience of care and support was important. Their privacy and dignity were respected, and every effort was made to consider their wishes and respect their choices to achieve the best possible outcomes. This included supporting people to live as independently as possible.”

Priory Oak House care home has been rated 'good' by the CQC. The home is a residential service in Diss, Norfolk, supporting autistic adults with complex needs and people with a learning disability or difficulties with communication. The CQC report highlighted that "people were treated kindly and supported individually to meet their needs". One person said, "I like the staff, they are kind to me" and a relative added, "The registered manager is astounding, I have so much praise for them". The report also noted that "staff were knowledgeable of people’s needs and able to communicate information well with healthcare professionals".

Priory Charles Court care home has also been rated 'good' by the Care Quality Commission (CQC). The home provides care and support for older adults, including those with dementia. The CQC report noted that "people and relatives told us they were supported by staff to be independent and have choice and control where possible". The report also highlighted that "people had opportunities and access to social events," and that "staff understood the importance for people to maintain relationships with people who were important to them".

Priory's Chief Executive Officer, Rebekah Cresswell, said: "These ratings reflect the hard work and expertise of colleagues across all our services, who provide the highest standards of care and treatment every day, as we strive to support people to live their life to the fullest."

Castle View Hosts A Day Of Opera To

Celebrate Community And Culture In Windsor

Castle View Retirement Living, Windsor has hosted a spectacular day of operatic performances in the company of homeowners and special guests including Councillor Simon Bond, Mayor of Windsor together with those representing local organisations such as Stepping Stones, Royal Ascot Golf Club, Probus, U3A and Windsor Rotary Club.

Showcasing the vibrant lifestyle and sense of community that Castle View embodies, the day began with an afternoon tea extravaganza where attendees enjoyed a delightful spread of treats while being serenaded by two exceptional vocalists – a soprano and a mezzo-soprano.

The intimate setting allowed for an up-close experience that resonated with everyone present, creating a magical atmosphere filled with music and laughter.

The evening then moved on to a dinner & cabaret spectacular, a three-hour event featuring a star-stud-

ded lineup of four talented vocalists – soprano, mezzosoprano, baritone and tenor, who performed a captivating evening complemented by dinner.

Commented Karl Hallows, managing director of Castle View, “Our homeowners, their guests and local dignitaries all enjoyed this cultural highlight which helped reinforce Castle View’s valued positioned within the Windsor community. We are committed to providing wonderful experiences that enrich the lives of our homeowners to create moments that foster connections, build friendships and celebrate life.”

UK Care Week: Empowering Care Professionals

UK Care Week is an event exclusively for care professionals, designed to empower and equip you with the skills to enhance the lives of those in care. This event provides a vital platform to explore industry-leading content, innovative solutions, and hands-on product demonstrations.

With 100+ CPD-accredited sessions, innovative products from 150+ top suppliers, and tailored guidance at the CQC Inspector Hub, you’ll find resources to meet the highest standards. Dive into interactive features like the Virtual Dementia Tour and expert-led training to elevate care.

WHAT’S ON THE AGENDA?

The event features an impressive lineup of sessions, workshops, and opportunities to engage with the latest developments in the care sector. Key highlights include:

THE CARING VIEW THEATRE

Hosted by the passionate team behind the Caring View Podcast, this theatre promises engaging discussions and insights into the latest care practices and strategies. Meet over 150 exhibitors showcasing solutions designed to stimulate business growth and help implement sustainable care models. Discover cutting-edge technologies and practical tools to elevate your care services.

Attend interactive seminars hosted by industry experts. These sessions tackle real-world challenges in care settings and offer actionable solutions to overcome them. Gain up to 12 CPD points across 2 days. CQC INSPECTOR HUB

Book a 1-2-1 meeting with a CQC Inspector to discuss any queries you may have; local inspectors will be

able to answer any queries, as well as dealing with registration advice.

CO-LOCATED EVENTS

Gain access to additional CPD sessions and resources through co-located events, including The Alzheimer’s & Dementia Show, Neuro Convention, and Naidex. These events create a collaborative environment that unites aspects of health, social care, rehabilitation, inclusion, and diversity.

EXCLUSIVE TRAINING OPPORTUNITIES

In partnership with Training2Care, co-located event The Alzheimer’s & Dementia Show offers unique experiential training sessions tailored to dementia care:

• Virtual Dementia Tour: £60 + VAT per session

• Dementia Interpreters Workshop: £45 + VAT per session

• DIET, Dining Immersive Experiential Training: £60 + VAT per session

• Autism Reality Experience: £60 + VAT per session

Spaces for these sessions are limited, so early booking is highly recommended. Uk Care Week visitors can book onto these sessions via the Alzheimer’s & Dementia Show website - www.alzheimersshow.co.uk/train-

West Parley Care Home Supports Dignity Action Month

Parley Place Care Home in West Parley, launched Dignity Action Month with a fun and all-inclusive activity for our residents to take part in and encourage the community to contribute!

The home celebrated and raised awareness of the importance of delivering dignified care by talking about what dignity means to us and creating a Dignity Tree. On the tree we placed leaves with the key words on explaining what word we think of when we think of our dignity. The trees are placed in our reception area and we encourage visitors to add their leaves to the tree throughout the month.

Parley Place Care Home prepared lots of treats for the people

receiving their care as well as their valued staff members, we all talked about things that were important to us. This was a really successful way to encourage group interaction through shared conversations and ensure dignity is at the forefront of the care we deliver.

Gina Smith, General Manager, said: “Bringing staff, residents and members of the community together to make a difference to our residents is what our home is all about. We want to ensure our residents feel heard and are part of the discussions we have in the home.”

Swindon Care Home Creates Vibrant Nature-

Themed Mural For Neighbouring Primary School

Willowbrook View care home in the Connaught Care Collection, recently created a nature-themed mural for Kingfisher CE Academy in Swindon to brighten one of its main corridors. It was designed and painted by staff from the home, who were enthusiastically assisted by a group of students, teachers, and parents over a marathon 2-week project.

The brainchild of Chris Guest, Customer Relationship Manager at Willowbrook View, it was intended as a bridge-building exercise to help deepen ties between the home and the school. In addition, the mural will help teach youngsters about all the rich wildlife around Wichelstowe canal; which is just a short walk from the school grounds.

Sharon Bishop, Headteacher of Kingfisher CE Academy, was very pleased with the result: “We are delighted with the work Chris and co. have done designing and painting the new mural. Watching the scene develop has been a talking point for all the children; from Nursery to Year 3! The children linked the image of trees planted by the canal to their own learning, and how as a community we are 'Discovering and Learning together, so all can flourish'. Spotting the new animals and all the additions to the landscape have even inspired some budding young artists across the school!”

Willowbrook View, which will officially open its doors in early 2025, wants to be a cornerstone of the Wichelstowe community by building strong intergenerational connections. Last month, the home opened a community garden (also with Kingfisher CE Academy); a shared green space where residents and students can meet and grow their own flowers and vegetables together.

Both the mural and the garden are aimed at inspiring students to spend more time outdoors playing and experiencing nature. Studies show this kind of ‘outdoor learning’ can help foster essential life skills for school students; including improved communication, critical thinking, and problem-solving abilities. Time in nature has also been found to reduce anxiety and emotional distress amongst children.

Chris Guest, Customer Relationship Manager at Willowbrook View, offers is thoughts:

"At Willowbrook View, we firmly believe in the idea of ‘community spirit’; and this mural is that philosophy in action. We were simply bowled away by the level of creativity and passion the kids brought to the project. These are truly some talented youngsters, and we can’t wait to keep working with Kingfisher on initiatives like the community garden once we open our doors.”

allmanhall Deliver Savings And Improvements For A Growing Care Group – Is It Time To Find Out How You Could Benefit Too?

Taylor & Taylor, a group of family-owned residential care homes approached food procurement experts, allmanhall to achieve scalable cost savings and efficiencies to support their growth plans. They needed to ensure no detrimental impact to the excellent quality of their food offering and their residents’ dining pleasure.

Their desire was to achieve a 5% food cost saving and to ensure ongoing effective management of catering budgets and invoicing. Operationally, access to reports and insights were key, as was ease of ordering and management of stock and deliveries.

allmanhall undertook a like-for-like benchmark and identified achievable food cost savings of 11.4% - more than double the initial objective!

allmanhall delivered tech demos of the catering control platform for Taylor and Taylor, ensuring it met their needs and provided training for the team. As well as providing useful operational functionality like stock taking and standing orders, the catering control platform proposed would also give access to management reports and facilitate central billing and conversion of all supplier invoices in to 1 per month. Samples and on-site supplier meetings were also arranged on behalf of the homes, to confirm that the quality was to the required standard. allmanhall have also supported Taylor and Taylor with the launch of a community engagement event for one of their newest homes.

A few months into the contract, the actual results were found to be an 18% food cost saving! You can watch this short video on You Tube to find out more…

“From day 1, the care and attention provided by allmanhall has been exceptional. The team truly listen to us, to what our challenges are and are always willing to help in any way they can. Their approach is thorough and responsive, meaning we feel fully supported. Everyone we’ve met from allmanhall has been hands-on, down to earth, genuine and considerate.

I’ve been impressed by the savings we’ve already seen, the flexibility regarding suppliers and by the excellent quality. The consolidation of invoices into 1 per month is a huge win.

We have relationships and contact with people across the allmanhall team – all there to help and to advise or resolve depending on what we need. With challenges around labour shortages and food inflation, this is hugely valued. It frees up the team and gives us peace of mind.

I would wholeheartedly recommend allmanhall’s services to others in the care sector and I look forward to continuing to grow our offering and provide outstanding food for our residents, with allmanhall as our trusted partners.”

– Chris Rees, Group Executive Chef

allmanhall is an owner-managed, award-winning and trusted food procurement partner for care organisations across the UK. We help clients with a range of needs, including cost savings, administrative efficiencies, supplier management, dietetics and nutrition support, and sustainability goals. Get in touch to find out

more:

Email: hello@allmanhall.co.uk

Telephone: 01225 745520

Website: allmanhall.co.uk

Care South's Community Fund Donates £500 to The Henhayes Centre

Residential and care at home provider and registered charity, Care South, has donated £500 to The Henhayes Centre.

The charitable organisation based in Crewkerne aims to support older people to keep active, healthy and socialising, while also being available to the whole community.

The Henhayes Centre has been chosen as the latest beneficiary of the Care South Community Fund after being nominated by Sarah Broom, Care South at Home Manager for Somerset, whose office is located just a short walk from the centre. Sarah wanted to recognise the support that the five members of staff and 25 volunteers provide to older people, including clients supported by Care South at Home’s Somerset office. The Care South Community Fund gives back to community groups, services and organisations which directly benefit Care South’s care home residents, care at home clients or staff.

Activities organised and run by The Henhayes Centre include a computer group offering help with smart phones, tablets and laptops, chair yoga, chair-based PhysioFit, groups for people living with dementia, games sessions and lunches.

Martin Ross, Director of Care at Home, handed over the £500 donation with the help of Sarah Broom, Care South at Home Manager for Somerset, to Stephanie Upton-Pittaway, Manager of The Henhayes Centre. The presentation was made during one of the centre’s Live at Lunch sessions, featuring music from Peter Burns,

Connect

before the members sat down for a two-course lunch together.

Martin said: “Through our Care South Community Fund, we enjoy supporting initiatives that make a real difference to our clients as well as other people living in the local community. The Henhayes Centre is the perfect example of a community hub that brings people together, promotes wellbeing, and provides vital opportunities for older people to socialise. We are proud to contribute to their incredible work and help ensure these valuable activities continue to thrive.”

Stephanie said: “We are extremely grateful for the donation from the Care South Community Fund so that we can reach out to more older people to welcome them in to enjoy our activities. There are no other centres like ours, as we are not a day centre but simply organise and run activities for older people, so we have members who travel from Yeovil, Chard and Bridport.”

Sandra, who previously worked for Care South at Home’s Somerset office, enjoys attending The Henhayes Centre at least twice a week. She said: “I enjoy coming here to play cards and scrabble with my friends. I like having coffee and a chat or a roast dinner on a Sunday. It’s just lovely.”

The team based in Care South at Home’s Somerset office provides a range of services to older people living in their own homes including personal care, companionship, housekeeping, collecting prescriptions and shopping, and complex care including dementia and end-of-life care.

And Play: Weekly U3A Bridge Club

Taking Place At Wisbech Care Home

Rose Lodge Care Home in Wisbech is excited to announce that the U3A Bridge Club will be hosting a weekly event every Wednesday from 2pm to 4:30pm. This event is open to the wider community, and we are actively seeking new members to join us.

The U3A Bridge Club is looking forward to engaging with the home’s residents and welcoming members of the local community to join them. Whether you are an experienced player or new to the game, everyone is welcome. For those unfamiliar with Bridge, we offer the opportunity to learn and enjoy this classic card game.

Rose Lodge Care Home and the U3A Bridge Club have built up excel-

lent reputations within their local communities. Both groups regularly hold events and activities for residents, members, and surrounding neighbours.

A representative from the club said: “We’ve had a wonderful time bringing the U3A Bridge Club to Rose Lodge and we look forward to visiting the home weekly and continuing to grow our relationship. For anyone wanting to take up Bridge, whether young or old, we offer a welcoming environment to learn and play.”

General Manager, Meg Jones of Rose Lodge Care Home said: “It has been wonderful to see our residents enjoy themselves at the U3A Bridge Club, and it has been great fun for everyone. We’re looking forward to welcoming the club into our home and continuing our relationship.”.

The Alzheimer's & Dementia Show - Covering All Aspects of the Fight Against Alzheimer’s & Dementia

If you’re involved in caring for others – whether you’re a care provider, a health and social care professional seeking the latest products and services, a family carer in need of support, or simply someone passionate about care – the Alzheimer’s & Dementia Show is the event for you.

As the UK’s leading dementia event, it offers a unique opportunity to explore a wide range of care exhibitors, hear from expert speakers, and experience innovative training sessions. This event is more than just an exhibition; it’s a platform for learning, discovering solutions, and connecting with people who share a commitment to improving dementia care.

Taking place at the NEC in Birmingham on 19-20 March 2025, the Alzheimer’s and Dementia Show provides a vital space for families, carers and healthcare professionals to access resources and knowledge that can transform the lives of those affected by dementia.

WHAT’S ON THE AGENDA?

The show is packed with insightful sessions designed to address key aspects of dementia care. Discover the latest diagnostic tools and treatment options that are revolutionising early intervention and improving patient outcomes!

CAREGIVER SUPPORT AND EDUCATION

Access practical strategies and resources that empower caregivers to provide compassionate and effective care, ensuring the well-being of those they look after.

DEMENTIA-FRIENDLY ENVIRONMENTS

Learn about innovative designs and technologies that create safer, more comfortable living spaces for individuals living with dementia.

WHY ATTEND?

For those seeking specialised training, the show offers sessions delivered by Training2Care. These experiential programs provide actionable insights tailored to dementia care. Sessions include:

+

• Autism Reality Experience: £60 + VAT per session

Spaces are limited, so early booking is highly recommended. Book your space here - www.alzheimersshow.co.uk/training.

EXPERT-LED SESSIONS

Gain insights from top researchers, clinicians, and advocates. Key speakers include:

• Prof Fiona Ducotterd "Putting tools in the toolbox to treat dementia." Chief Scientific Officer, Alzheimer’s Research UK, UCL Drug Discovery Institute

• Hannah Gardner "Supporting children and young people living within families affected by dementia." Consultant Admiral Nurse for Children and Young People, Dementia UK

• Prof Nathan Davies "Supporting people living with dementia through to end of life" Professor of Ageing, Applied Health and Care Research, Colead Centre for Psychiatry and Mental Health, Queen Mary University of London 1-TO-1 DEMENTIA CLINICS WITH ADMIRAL NURSES

For personalized advice and support, visit Dementia UK’s Admiral Nurses. These 1-to-1 clinics provide tailored guidance to address your specific questions and concerns.

NETWORKING OPPORTUNITIES

Connect with a diverse community of caregivers, healthcare professionals, and innovators. Share experiences, exchange ideas, and build valuable relationships within the dementia care sector.

EXHIBITOR HIGHLIGHTS

Explore an extensive range of exhibitors showcasing products and services designed to enhance the quality of life for individuals living with dementia. From cutting-edge technologies to practical caregiving tools, find innovative solutions to meet your needs.

DON’T MISS OUT!

Running alongside UK Care Week, Naidex, and the Neuro Convention, the Alzheimer’s and Dementia Show unites interconnected aspects of health, social care, rehabilitation, inclusion, and diversity. This collaborative environment provides a comprehensive look at the broader care community. Find out more - www.alzheimersshow.co.uk

The Joint Impact of Caregiving: New Research Reveals Over Half of Caregivers Live in Pain

New survey insights reveal the far-reaching impact caregiving can have on physical and mental well-being, with over half (54%) of caregivers reporting weekly back, joint or muscle pain, and 1 in 5 (19%) experiencing daily stress or anxiety.[i] Dr Dawn Harper shares her tips to help cope.

There are approximately 4.7 million unpaid carers in the UK,[ii] defined as those who provide unpaid care for someone who is ill, disabled, older, has mental health issues or struggles with addiction. However, this figure excludes the many who regularly care for children, neighbours or friends and family needing support beyond the traditional definitions. Carers UK estimates that the number of unpaid carers could be as high as 10.6 million, highlighting a significant lack of personal and societal recognition of what it truly means to provide care.[iii]

A new survey, commissioned by GOPO® Joint Health – a leading supplement proven to reduce pain and stiffness and improve mobility – polled 1,001 self-defined caregivers. The findings reveal the true impact of caregiving on mental, emotional and physical health. Over one-third (37%) have experienced significant strain, discomfort or injury to their joints as a result of assisting or lifting the person they care for, and almost half (47%) frequently endure persistent aches, stiffness or pain that lingers long after caregiving tasks.i As a result, one-third (32%) rely heavily on pain medication, putting their own long-term health at risk.

The mental toll of caregiving is profound, with almost half (46%) of caregivers feeling emotionally drained by the relentless stress it brings. One in seven (13%) rely on support services for their well-being, while nearly half (44%) experience loneliness or isolation at least once a week, often facing the demands of caregiving alone.

Despite these challenges, almost half (49%) of respondents cannot remember the last time they practiced self-care, admitting that their own needs always come last.i While caregivers devote themselves to others, acknowledging the importance of self-care, and setting aside time for their own well-being is vital.

Dr Dawn Harper, formerly a caregiver to her mother, NHS doctor for over 30 years and author of ‘Live Well to 101’, comments: “Caregiving is a labour of love, but the selfless nature of the role puts many caregivers at serious risk of poor health. As a GP I see first-hand the impact that caring can have on both physical and mental ill health. To continue supporting others, it’s vital to care for yourself first. Just like the safety advice on an aeroplane – put on your own oxygen mask before helping others. Prioritising your own wellbeing ensures you have the strength, resilience and capacity to provide the care your loved ones need in the long-term.”

Dr Dawn Harper provides her top tips to support caregivers’ health and well-being: Seek support from peers: “It can be easy to lose your identity when providing care, so it’s important to connect with peers who are in a similar situation. If you are unable to leave the house often, online forums or virtual coffee sessions can provide an outlet to enable you to open up to someone who understands exactly what you’re going through. Their acceptance and understanding can be a great way to support your emotional health and leave you feeling less alone.”

Schedule self-care: “Caregiving often leaves little time for personal well-being, but self-care isn’t a luxury, it’s a necessity. Schedule self-care just like any essential appointment and if you’re struggling to find the time, start with small manageable breaks of just 5-10 minutes and commit to doing one thing that makes you feel recharged. This could be as simple as having a cup of tea in silence or reading a few chapters of your favourite book.”

Build your mental resilience: “Mental resilience helps caregivers manage stress, maintain emotional balance and continue providing care without burning out. Incorporate techniques such as mindfulness, deep breathing, yoga or meditation, all of which can be practiced in as little as 15 minutes. If you are struggling with your mental health, make sure to reach out to mental health helplines or listening services, or discuss your feelings with your GP or pharmacist.”

Prioritise your physical health: “Caregiving is a physically demanding role, and these survey findings reveal the true toll caregiving can take on your physical health. Protect your joints and posture by using proper lifting techniques when assisting with mobility, and address any aches and pains early to help prevent chronic conditions from appearing later down the line. A joint health supplement such as the galactolipid, GOPO, a compound derived from rose-hip, may be of great benefit, with research indicating that it can effectively relieve joint pain.[iv] The natural anti-inflammatory properties of GOPO make it a viable replacement to pain killers,iv without the risk of harmful side effects, and a sustainable way to manage pain long-term.”

Extensive studies involving over 400 patients with chronic pain conditions, such as osteoarthritis, have shown that GOPO® produces significant and consistent pain relief and improved joint function. In one study, 8 out of 10 patients reported a significant reduction in pain after just 3 weeks of GOPO®.[v]

GOPO® Joint Health is available from Boots, Amazon, and independent chemists and retailers nationwide. Visit www.gopo.co.uk for further information.

[i] GOPO® Joint Health survey on 1,001 caregivers in the UK. January 2025.

[ii] The Kings Fund. 2024. What are unpaid carers, who are they and how often do they provide care? Available at: https://www.kingsfund.org.uk/insight-and-analysis/data-and-charts/unpaid-carersnutshell#:~:text=According%20to%20the%202021%20Census,females%20from%20the%202011%20Census. (Accessed: January 2024).

[iii] Carers UK. 2023. Annual Report 2022-2023. Available at: https://www.carersuk.org/media/ynfpnjwk/carers-uk-annual-report-22_23 (Accessed: January 2025).

[iv] Winther, K et al. “A powder made from seeds and shells of a rose-hip subspecies (Rosa canina) reduces symptoms of knee and hip osteoarthritis: a randomized, double-blind, placebo-controlled clinical trial.” Scandinavian journal of rheumatology vol. 34,4 (2005)

[v] Winther, K et al. “A powder made from seeds and shells of a rose-hip subspecies (Rosa canina) reduces symptoms of knee and hip osteoarthritis: a randomized, double-blind, placebo-controlled clinical trial.” Scandinavian journal of rheumatology vol. 34,4 (2005)

[vi] Rein E, Kharazmi A, Winther K. A herbal remedy, Hyben Vital (stand. Powder of a subspecies of Rosa canina fruits), reduces pain and improves general wellbeing in patients with OA – a double-blind, placebo-controlled, randomised trial. Phytomedicine 2004.

[vii] Christensen R et al. Does the hip powder of Rose canina (rosehip) reduce pain in osteoarthritis patients? – a meta-analysis of randomised controlled trials, Osteoarthritis Cartilage (2008)

[viii] Schwager J, Richard N, Wolfram S. Anti-inflammatory and chondro-protective effects of rosehip powder and its constituent galactolipids GOPO Poster presentation at the World Congress of Osteoarthritis (OARSI) 2008

Saltburn Care Home Residents’ Holiday Inspired

Wooden Dolls For

International Exhibition

The National Association of Care Catering (NACC) has signed up to support the influential campaign, Love British Food.

Love British Food is a leading player in effecting change in the way that food is sourced. It also leads British Food Fortnight, the national food celebrations that take place every autumn. *

Both organisations believe in nutritionally sound, seasonal menus with as much of the ingredients as possible being gathered from within Great Britain, ideally locally. Going forward, the NACC will co-chair the Hospital and Care Catering working group.

Neel Radia, National Chair of the NACC said: “We are delighted as an Association to be working in partnership with Love British Food and being part of their Hospital and Care Catering working group.

Now that sustainability is high on the agenda in care homes,

there has never been a more relevant time to be in partnership with Love British Food, so that we can support our members in accessing more resources and knowledge to achieve a more sustainable future.”

Alexia Robinson, Founder and CEO of Love British Food was equally as enthusiastic, saying: “There is a huge appetite for buying British, particularly in the public sector.

We have worked with lots of the leading care home organisations and the NACC for many years and are delighted that with Neel’s leadership, he wants to take our partnership to a new level.

We have appointed him Joint Chair of the Love British Food Hospital & Care Catering Working Group and are now working closely together on plans for British Food Fortnight.

We will be encouraging all care homes across the UK to take part in the national food celebrations this year.”

Care Tech Leader Sensio Announces Partnership with Lovett Care

Care tech leader Sensio are proud to announce a strategic long-term partnership agreement with Lovett Care for their sensor technology RoomMate and digital Nurse Call system to be rolled out across their estate.

Sensio is a leading provider of care technology through pioneering software and products, solving today's and tomorrow's care challenges for the benefit of residents, relatives, care teams and society.

The long-term partnership agreement encompasses a roll out of Sensio’s digital Nurse Call system and the multi-sensor RoomMate and digital supervision to Lovett Care’s portfolio of care homes in 2025. Since Lovett Care acquired New Care in October 2024, the technology will also feature in all New Care facilities too.

RoomMate is a privacy first multi-sensor that alerts care teams when a resident is at risk of a fall and helps ensure staff are available to prevent a fall before it happens. RoomMate also captures valuable activity datat that is fed directly through to care planning software to enrich care plans and drive better quality evidencebased decision making.

The digital Nurse Call system is a wireless, silent nurse call system that transforms care home environments by removing noisy call bells. Sensio Nurse Call sends alerts directly through to care teams handheld devices, enabling teams to triage support to those most in need. Both of these solutions are designed

specifically for those living with dementia where traditional forms of alerting are not always appropriate or workable.

Lisa Delaney, Country Manager Sensio UK, says: “We are very excited to be partnering with Lovett Care and this is an important step for Sensio in the UK. We have really enjoyed working with the team so far and have been impressed by their eagerness to embrace new technology. I look forward to growing our partnership further over the next few months and help Lovett Care to deliver the best care possible for their residents.”

Following a successful pilot which demonstrated a significant reduction in falls, highlighted positive outcomes for residents, and fostered a better working environment for care teams, Lovett Care has made the decision to roll out the technology across its homes.

Keith Crockett, CEO of Lovett Care, commented: “Both Lovett Care and New Care are already leading care home operators in technology advancements, so adopting Sensio’s RoomMate and digital Nurse Call system will further enhance and improve our residents’ experiences. The trial was a success, and RoomMate proved to be highly effective in reducing falls. We’re excited to partner with Sensio to integrate this technology into our homes, further enhancing the safety and support we provide to our residents.”

For further information on Sensio please visit www.sensio.io

To find out more about Lovett Care please visit www.lovettcare.co.uk

KITCHEN DESIGN AND EQUIPMENT

Commercial Kitchen and Laundry Solutions (CKLS)

Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK's leading suppliers of commercial kitchen and laundry equipment.

Whether you are a small sized residential home or large scale nursing home group, CKLS has the expertise and equipment you need to keep your operations running smoothly.

At CKLS, we understand that the success of your business depends on the quality of the equipment you use. That's why we've made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available. We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible.

Our commitment to our customers doesn't end with the sale of our equipment. At CKLS, we know that maintenance and repairs are crucial to keeping your equipment functioning at its best. That's why we offer

a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week.

We believe that our success as a company is measured by the success of our customers. That's why we're constantly striving to provide better products and services to help our customers achieve their goals. We're proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK.

So, if you're looking for reliable, high-quality commercial laundry and kitchen equipment, look no further than CKLS. With our extensive range of products and services, we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come.

Visit our website www.ckls.co.uk contact by phone on 01200 411914 or email at sales@ckls.co.uk.

Temporary Catering Facilities from MK

Mobile Kitchens Ltd specialises in the hire or sale of temporary catering facilities and foodservice equipment.

Ideal for events or to provide temporary catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economic solution to the caterers’ needs.

Production Kitchens, Preparation Kitchens, Warewashing Units, Dry Store Units, Cold Rooms and Restaurant Units are available as individual units in their own right or they can be linked together on site to form a complete complex.

Alternatively, we can offer modular, open-plan facilities, usually for larger, longer-term hires.

We offer a free design service, and project management from concept through to delivery and installation on site, plus full technical support throughout the hire period.

The standard specification of our smallest Production Kitchen unit includes a six burner oven range, salamander grill, twin basket fryer, upright fridge, hot cupboard, single bowl sink unit with integral hand wash basin, plus ample power points to plug in Microwaves, Food Processors, Toasters etc. Internal equipment can be interchanged and clients can effectively specify their preferred layout.

We have many tried and tested design layouts and would be pleased to put forward our recommendations for your project. So if you’re planning a refurbishment or need to cater for an event then why not give us a call and we’ll be happy to provide advice and put forward a competitive proposal. For further information or to arrange a site visit, email: sales@mk-hire.co.uk or call us on 0345 812 0800, or visit our website: www.mk-hire.co.uk

Forbes Advises Upon Ensuring CQC Requirements for Infection Control LAUNDRY SOLUTIONS

Infection control is critical in care homes, where laundry processes play a vital role in hygiene management. Care homes face increased pressure and scrutiny with changes to the Care Quality Commission inspection framework, and it is absolutely fundamental that care homes know how to safely ensure efficient infection control across all areas. CQC inspections place heavy emphasis on evidence-based infection control practices, including rigorous checks on laundry processes. Compliance with these standards is essential to safeguard residents, maintain trust, and achieve strong CQC ratings.

There are various way to ensure the right levels of hygiene control; you should employ thermal and/ or chemical disinfection. Ozone is one of the disinfection options that can be successful, but it is essential to adhere to HSE recommendations, take appropriate safety precautions, and use control measures as outlined by COSHH as use of this powerful oxidant does carry potential health risks. Forbes Professional offers care homes alternatives to Ozone systems, that still meet the most exacting hygiene requirements. Their

Miele commercial laundry machines enable sluice, thermal and chemical disinfection, to meet all the industry requirements of WRAS and CQC. When paired with Forbes’ advanced chemical detergents, which kill pathogens even at low temperatures, these commercial machines deliver a complete laundry solution for optimal infection control.

Forbes understands that care homes require tailored solutions. Their industry specialists work closely with operators to recommend the right commercial machines to meet their specific needs. Beyond installation, they offer award-winning service support to ensure ongoing compliance and operational efficiency.

For any care home, laundry is a key part of infection control. It is imperative that appropriate commercial laundry equipment is used within a care setting, and that there is a reliable partnership in place for service and maintenance. By choosing Miele’s technology and Forbes Professional’s expert support, care homes can safely and effectively meet stringent hygiene standards.

See the advert on the facing page for further information on Forbes.

Machines for Care Homes

MAG Laundry Equipment is a multi-award-winning supplier of commercial washing machines & tumble dryers that supports over 10,000 care homes across the UK. Clean laundry and bedding is critical for care homes, hospices, nursing homes, hospitals and other healthcare organisations. With a nationwide fleet of accredited engineers MAG Laundry Equipment has successfully assisted over ten thousand care homes with their products, services, information and support.

MAG’s product range includes commercial washing machines, tumble dryers, ironers, presses and detergents. For 100 years, since 1922, MAG’s products have been developed and improved to become some of the most reliable, energy-efficient and

the machines, and giving them a check-over, to see which parts, if any, can be carried over the refurbishment. Lavamac will only carry over the highest-quality parts from the machine from pre to post refurbishment. The machine then undergoes an extensive refurbishment, with almost all the parts being replaced, with the refurbished machines being given specialist parts based on the model type.

not only contributing to a greener way of

but also saving our customers money!

We have recently set up a specialist facility in St. Neots, near Cambridge, in which we are going ahead with this specialist refurbishment programme. This programme involves purchasing existing machines, and replacing the parts on them, so that they are as good as new, whilst retaining the look and feel that existed before, but with a massively increased lifespan, and a warranty on the machines that’s as good as a warranty on a new machine to go with the refurbishment too. Our refurbishment programme in our specialist facility includes stripping down

We recently have been awarded a bronze award in sustainability by the groundworks trust, affirming our commitment to the sustainability industry – however, as much of a compliment as it is, it does not mean that the hard work stops there! The next step on our journey is to hopefully be awarded the prestigious silver sustainability award! For this, we need to ensure that our carbon emissions are being cut down from our vans, continue our sustainability and refurbishment programme and to keep making green decisions within the company! 0151 317 3127 info@laundrytec.com www.lavamac.eu

FALL SAVERS ® WIRELESS MONITOR

Eliminate all cables with our new generation falls management solutions!

Upgrade your falls programme with the latest technology from Fall Savers®.

eliminates the

between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.

BENEFITS INCLUDE:

Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager

Stay Safe with Smart Wireless Nurse Call

In the post pandemic world, we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors, ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years. The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled. This, of course, has impacted the end user. The most dramatic impact has been on the Care Industry. An industry that has lacked the support it desperately needs in these trying times.

Courtney Thorne, at the same time, took a strategic decision to take a close look at our core products, right down to component level, the objective being to make us less vulnerable to future global supply chain issues, and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price. We had to ensure that this would happen without jeopardising the superb lev-

els of support we provide to our valued customer base.

This ground up review involved all departments from Research and Development right through to the Field Service team (and everything in-between). This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements.

Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges. With flexible terms, full integration with Care Apps, celebrated service delivery and the most reliable and robust solution now at a new lower price, there has never been a better time to talk to us about a new nurse call system.

For more information email us at: info@c-t.co.uk or see the advert on this page.

Blaucomm Ltd - Telecommunications & Networks

Blaucomm’s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software, which delivers the alerts straight to the care staff who need them. Care homes are rapidly introducing smartphones for digital care planning and eMarnow, the same devices can be used to receive the nurse call alerts they need for the residents under their care.

Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans. This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance.

The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major

brands such as Aidcall, ARM, Courtney Thorne, C-TEC, ENS, Intercall, Medicare, SAS and TeleAlarm.

Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions.

Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS:

“We find Blaucomm is a genuinely fantastic company with a reliable product.

"We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!”

To find out more about Blaucomm NMS, visit

www.blaucomm.co.uk/healthcare

See the advert page 5 for more details.

Crash Mats Designed to Reduce Injuries from Bed Falls

Medpage Limited has collaborated with a leading UK manufacturer of crash mats to deliver a cost-effective tool for falls management strategies. The inclusion of the new TumbleCare full-length pressure mat sensor ensures that should a patient tumble out of bed, an alarm signal is generated to alert care staff to the incident, resulting in a recordable improvement to patient safety and service.

Crash mats act as a protective barrier, absorbing the impact of a fall and reducing the risk of serious injuries when a person tumbles out of bed. Beneficial for individuals who are at high risk of falling, such as older adults, patients recovering from surgery, or those with neurological conditions such as epilepsy.

Falls can pose significant risks, especially in healthcare settings and senior care facilities. Every year, thousands of people suffer injuries due to falls from beds and other furniture. To prevent these accidents and ensure the safety of patients and residents, it is essential to implement effective falls and safety management strategies.

Further details can be obtained by telephoning 01536 264 869 or emailing sales@easylinkuk.co.uk

See the advert on page 2 for details.

NURSE CALL AND FALLS MONITORING

Reimagining Care in the Digital Age: How Technology Supports a Human-Centric Approach

The care sector faces unprecedented challenges. A growing elderly population with increasingly complex needs, coupled with a shortage of qualified staff, puts immense pressure on care homes. But amidst these difficulties, technology offers a beacon of hope. We at 9Solutions, want to be at the forefront of tackling these issues, providing innovative solutions designed to empower caregivers and enhance the quality of life for residents.

Our location-based solution, with customizable safety zones and realtime alerts, allows for proactive intervention, ensuring resident safety while preserving their independence. Picture a fall occurring in a quiet corner. Instant notifications, pinpointing the exact location, enable staff to respond swiftly, minimizing potential harm.

Efficiency is key in today's demanding care environment. Care home staff are bombarded with alarms, leading to "alarm fatigue" and delayed responses. Our system personalizes alerts, directing them to the right caregiver, reducing workload and improving efficiency. One app manages calls, tracking, and tasks, allowing staff to focus on providing care.

Remote communication tools allow staff to check on residents virtually, reducing unnecessary physical rounds and minimizing disruptions. This frees up valuable time for personalized care and meaningful interactions – the heart of quality caregiving.

We understand that technology should be a support, not a burden. That's why our user-friendly system, developed with care professionals, combines diverse functionalities into a single intuitive platform. This min-

imizes the learning curve, allowing staff to focus on providing exceptional care. Crucially, it also integrates with Care Management softwares, ensuring smooth workflows and easy adoption.

BENEFITS OF 9SOLUTIONS TECHNOLOGY

Reduced workload: Automation and intelligent systems streamline tasks, easing the physical and emotional burden on caregivers.

Enhanced safety: Proactive alerts and location tracking ensure resident wellbeing and peace of mind for families.

Improved efficiency: Optimized workflows and personalized task management empower staff to deliver timely and effective care.

Increased resident satisfaction: Technology fosters independence while ensuring prompt assistance when needed.

THE FUTURE OF CARE

The future of care is not about replacing human touch with technology, but about using technology to create space for more of it. It's about empowering caregivers, promoting resident well-being, and reimagining care in a way that prioritizes human connection.

Read more or contact us at www.9solutions.com or sales@9solutions.com

Frequency Precision - Sensors and Pressure Mats to Monitor Those in Care

Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment. These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives. They allow you to care for your elderly whether they are travelling in the city for errands, staying alone at home, or staying in the same home as you. They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies.

If you’re looking for these kinds of assistive care devices for your loved ones or nursing home, Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring, ranging from bed, chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems.

Phone: 01837 810590

Email: contact@frequencyprecision.com

Website: www.frequencyprecision.com

PRODUCTS AND SERVICES

Activities to Share

Since our founding in 2010, Activities to Share has been dedicated to enhancing the lives of those in care by providing thoughtfully designed activity products. Our mission is to support activity coordinators in delivering uplifting, engaging experiences that foster connection, joy, and well-being.

We achieve this by listening closely to your feedback and evolving with your needs. Whether over the phone, via email, WhatsApp, or Live Chat on our website, our team is always ready to offer advice and help you find just the right products to bring your ideas to life.

While we embrace the convenience of technology to expand our resources and share knowledge, we remain firm believers in the irreplaceable power of sensory

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem. As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the world’s first proven Antimicrobial PVC with silver

ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%.

For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags.

You can order Angloplas products directly from its website at www.angloplas.co.uk See page 6 for details.

MOWOOT II for Constipation Free Life

MOWOOT II – proven solution to chronic constipation without medication

Developed by a team of doctors and other healthcare professionals, MOWOOT II performs gentle abdominal massage to speed up intestinal passage in people experiencing chronic constipation.

Clinically proven, safe and effective, relaxing and sideeffects free, MOWOOT II Abdominal Massage Therapy System combats constipation and provides soothing relief to affected people.

Easy to use and comfortable, the MOWOOT II treats and manages constipation in people with spinal cord injuries, multiple sclerosis sufferers, Parkinson’s Disease patients and people with constipation related to prescription medication. MOWOOT II also helps to relieve idiopathic constipation experienced by menopausal and post-menopausal women

Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range. These cutting-edge heaters offer unparalleled convenience and efficiency. The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app. With a comprehensive 7-day timer, which allows 24 individual heating periods per day, and features such as a lock function, open window detection, and custom automation, users can tailor their heating needs to their preferences. Adding to the ease of use, users can view the

and older and elderly people.

In clinical studies

MOWOOT II increased evacuation frequency, softened stools, improved regularity, reduced gasses, relieved bloating and eased off abdominal discomfort.

10 to 20 minutes daily of relaxing abdominal massage with MOWOOT II rapidly reduces symptoms of constipation. Evident results are experienced only a few days after the first treatment. Regular abdominal massage with MOOWOOT II ensures lasting health benefits and better quality of life.

MOWOOT II – effective solution to chronic constipation for better quality of life!

Supplied by Win Health Medical Ltd - 01835 864866 - www.win-health.com

See page 3 of this issue for other Win Health products.

energy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings. The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability. They utilise inbuilt occupancy sensors to detect and learn a user’s weekly presence in a room, creating an intuitive heating schedule. When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode.

BIM (Building Information Modelling) objects for the heaters are available for download from Consort’s website. 01646 692172 | sales@consortepl.com | www.consortepl.com See the advert on page 6.

engagement. That’s why we continue to make our Reminiscence Kits and Sensory Bags with real, tactile items that stimulate the senses. Some experiences—like popping bubbles for the splash, breathing in a familiar scent, or piecing together a puzzle with others—simply can’t be replicated on a screen. These sensory moments are invaluable in encouraging storytelling, sparking memories, and fostering conversation.

Our values remain rooted in this commitment to meaningful connection. We’re here to partner with you—the professionals on the front lines of care—to create a sense of structure, well-being, and fun for those who need it most.

Are you longing for your activity diary to be full? Look no further www.activitiestoshare.co.uk are here for you! See the advert on page 7 or: customers@activitiestoshare.co.uk

0117 966 6761

07900 6751 50

C&S Seating Ltd

C&S Seating Ltd have provided postural control equipment to residential homes, hospices, medical equipment services and NHS trust hospitals nationwide since 1991.

With 9 different sizes of TRolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material. These rolls are used to control posture and position of the body in either supine or side lying. Our Knee & Leg support wedges are

“Jolly

Journey” from Little Islands

The new “Jolly Journey” from Little Islands is designed to simulate an old-fashioned travel carriage, featuring real wood panelled wall, brass luggage racks, ornate wall lights and table lamp, opposite-facing seating for four, including cushions, ‘First Class’ antimacassars and period memorabilia.

The Jolly Journey creates a familiar and stimulating environment for ‘passengers’ to return to their fondest memories, sparking conversations of time gone by. Reminisce about travel and holidays with loved ones

and furnish your opulent ‘First Class Carriage pod’ with all accessories and footage. All we require is 2.5M of clear wall space, a power socket and good access, to create your very own Jolly Journey. For more information please contact Little Islands: 01828 869802 or see the advert on page 5.

Maintenance Free Makes for Cost Effective Wall and Door Protection

TECHNOLOGY AND SOFTWARE

Pass by everyLIFE

PASS supports over 1,000 care providers every day, giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team.

Assured by NHS Transformation Directorate, PASS provides a secure platform that allows you to plan, record and evidence the care you deliver. The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports.

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM

To meet the wider needs of the PASS community All-in-one PASS has recently been launched , bringing advanced rostering functionality to our established digital care planning platform. As a result advanced staff scheduling, payroll and invoicing functionality is now seamlessly linked with care planning and reporting, reducing the technical complexity, risk and overhead associated with integrating two separate systems.

As a result, PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to:

Save you time

Increase the efficiency of your teams

Improve the quality of care

Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE

Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect. The first product of its type to offer this feature, PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration, and is the only one offering it to the home care market. PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records. It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes:

Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information

Using medical information to inform care planning

Ensuring that the right medication is delivered to the right person in the timeliest manner. In one case, this allowed the administration of antibiotics on a Friday evening, aiding the service user’s swift recovery from infection

Available to all PASS users at no additional cost, PASS GP Connect is significantly more efficient than waiting for a GP response. It’s also a positive step forward on the path to the DHSC’s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone.

Get in touch: www.everylifetechnologies.com hello@everylifetechnologies.com

Mainteno Facilities Management Software

Envivo Group is at the forefront of care and support sector, driving innovation that enables people to live lives full of choices and opportunities. They have 202 locations that are now using Mainteno Facilities Management software.

“Our experience with Mainteno at TLC/Envivo Group has been really positive already. Since its rollout it has shown real and measurable benefits and has had a marked impact on the workload and assurance of our operations team.

"We can now raise issues whether large or minor, almost the instant they are spotted. We can denote the priority with which they need to be tackled and track the progress of works to rectify them. It has reduced almost completely the need to be directly contacting people to resolve issues. It has been obvious that the streamlined approach that it provides helps in prioritising works for maintenance teams and contractors, gives them plenty of detailed information

as to the exact issue and has given us an evidence base to show that issues are resolved in a consistent and effective timeframe.

"The details that are available once a job is logged are invaluable. We can evidence to regulators etc that there are plans to rectify any outstanding works that they may pick up. I've been very impressed with the details that are passed back to me through the platform as works are ongoing and also when they are completed. It's proved to be a valuable reference to ensure that we are not doubling up requests, working through tasks in a logical way and also to confirm the completion of works remotely.

"For a site of our size and complexity especially, a toolkit with this level of effectivity and scope has been an incredible help.”

Group Facilities Manager sales@redro.uk www.mainteno.com

TECHNOLOGY AND SOFTWARE

Digital Transformation in Social Care: Enhancing Services for a Sustainable Future

The social care sector is evolving at an unprecedented pace, driven by increasing demand, tightened budgets, and the need to deliver exceptional care outcomes. At the heart of this shift lies digital transformation—a holistic approach to overhauling care operations, processes, and culture through the integration of modern technologies.

Far from simply replacing manual tasks, digital transformation reimagines how organisations operate. Tools like Digital Social Care Records (DSCRs) represent just the beginning. By adopting interoperable systems and cloud-based solutions, care providers can achieve seamless coordination across departments, optimise resource allocation, and ensure high-quality care. Processes such as care planning, rostering, compliance reporting, and data management become more efficient, freeing up teams to focus on providing person-centred care.

Digital solutions also offer significant benefits. Faster service delivery reduced administrative burdens, and more informed decision-making results in better care experiences for service users and care providers alike. For instance, interoperability enables real-time data sharing across platforms, reducing errors while providing a unified view of the organisation’s operations. This empowers leadership to make critical decisions backed by accurate, holistic insights. Additionally, tools like single sign-on (SSO) and multi-factor authentication bolster security, ensuring confidential data remains protected while reducing day-to-day inefficiencies for users.

For social care providers, the move toward digitalisation represents an investment in long-term sustainability. Enhanced efficiency helps reduce operational costs, allowing resources to be reinvested in vital areas such as workforce development or service user engagement. Standardised digital frameworks also simplify the complexities of acquiring new services or locations, ensuring continuity of care during periods of growth. Choosing a digital partner who understands the complexities of care is essential to navigating this transformation successfully and tailoring solutions to the unique needs of the sector.

However, the path to digital transformation requires a clear roadmap. Providers must assess their needs, define a vision, and secure stakeholder buy-in. Selecting the right software and delivering effective training is equally critical to ensuring a smooth transition. Continuous monitoring and adjustment allow providers to refine their approach, fostering a culture of improvement and resilience.

By adopting integrated intuitive software solutions, social care providers can not only stay ahead of industry challenges but also lead the way in delivering exceptional, sustainable services. Digital transformation may not solve every challenge, but its potential to enhance care quality, operational efficiency, and financial health is undeniable.

Visit OneAdvanced at stand H24 at UK Care Week to learn how we can support your journey or download our guide to digital transformation with the QR code.

SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes

Designed to deliver simplicity and ease of use coupled with speed, flexibility and accuracy, SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use.

Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud, so is available 24/7 from anywhere in the world.

As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system.

Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships, and as any number of charge codes may be defined, this allows complete flexibility of service user/sponsor /charge code definition.

Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a

cashbox module are available for incidental expenses (either or both can be used).

Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just ‘six clicks’ makes SFIncS r/3 almost effortless to use.

Paula, who owns and operates Monkstone House Residential Home in Porthcawl testifies to it’s incredible prowess: “With 41 partly private and partly sponsored service users, some of whom are multiply funded, it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly, I never need to worry about underpaid or overpaid fees - everything is always spot on. And the invoices and statements produced let me present the polished and professional image I need.”

SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike.

For more information email benjones@intracare.co

Better by Design: A Fee Income System especially for Residential and Nursing Care Homes

We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package.

SFIncS r/3 is the ultimate fee income management and control system.

• Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles.

• Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist.

• Unique continuous billing functionality provides the most efficient charge definition possible. Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen.

• Completely flexible invoicing. Invoice any sponsor at any time for any charges for any service user for any period of time.

• Super fast receipt entry including ‘Six clicks’ copy functionality.

• Balance forward accounting means you can forget laborious invoice matching.

• Ad hoc charges functionality.

• Cashbox module included.

• Works for multiple or single home operators.

• Integrates with any accounting system.

• Plus all the reports, views and graphs you’ll ever need.

• In use for over 12 years.

• Free training and help with system set up.

• Historic data loading option available (charges may apply).

• 30 day free trial.

For a demo, free trial or for further information please email benjones@intracare.co or visit https://intracare.co/

RECRUITMENT AND TRAINING

Why 2025 Must Be a Year for Care

By Dr Angela Brown, Founder and Chief Executive Officer of Training

several quick and easy changes which the government

could swiftly implement to significantly improve the sector in the shortterm.

A start would be to focus recruitment on the individual progression plan of the care worker. Afterall, surely a sector which traditionally has poor pay and responds to ever changing societal needs, deserves some control over what are perceived are important skills.

The sector still relies on recruitment via word of mouth and offers low pay and low recognition of the skills required in adult care as an incentive. While the workforce needs to respond to the needs of employers, we have a duty to understand the needs of the carer by providing progression of their own career pathway.

The early years sector faced a similar challenge with public perception. Since no one needs a qualification to have a child, it was perceived by many – and even some in government – that the skills required to work in the sector simply came natural.

Although the early years sector has not yet chased all of its demons, public perception of the skills required undertook a change andlargely helped by the excellent Sure Start system - parents began to understand the value of having a skilled workforce to look after our children. It seems an alien concept to us now, but it is very much where we’re at with care, and it doesn’t need to be that way.

In care today, we’re constantly seeing headlines of endemic staff shortages and staff burnout, but this could be significantly improved if the expectations of the sector are proactive rather than responsive.

This is what the Commission may conclude, but in the short-term, we need to invest in the current army of the workforce whose goodwill and compassion is relied upon to respond out of decency rather than an identified societal need.

Demands on the NHS can also only be supported by an adult care sector which is respected for the skills they possess.

For 2025 to herald in some immediate change, let’s utilise Government skills funding and Department of Social Care workforce development programmes to really drive the sector forward.

Let’s find out what the people receiving care really want from their care plan and let them have a say in what the devolved authorities are spending on.

Let’s be ambitious and listen to the sector, use its expertise and plan for a service which not only works well in conjunction with the NHS, but one which is respected and rewarded.

Let’s make 2025 the year we start seeing real change in the care sector.

Empowering Care Staff and Residents Through Aligned Training

In the ever-evolving landscape of adult social care, it is essential to ensure that training initiatives not only equip care professionals with the necessary knowledge and skills but also nurture an environment where they feel confident and supported to deliver their best.

As a Registered General Nurse with over two decades of experience in the care industry, I have seen first-hand how thoughtfully designed training programmes can bring about meaningful changes that resonate with both staff and residents. These programmes, when aligned with the real-world needs of care professionals, have the power to transform not only the quality of care but also the overall morale and satisfaction within the care setting.

One of the key features of impactful training is its accessibility, relevance, and applicability to the challenges faced by care staff on a daily basis. From comprehensive first aid instruction to specialised courses on dementia care, well-designed training modules can provide care professionals with the tools and techniques required to respond effectively to a variety of situations. By prioritising the development of our staff's clinical proficiency, we enable them to deliver high-quality, person-centred care that focuses on the well-being and dignity of residents.

However, building confidence and capability goes beyond technical skills alone. It is equally vital to focus on the interpersonal skills that underpin meaningful relationships with residents and contribute to their overall happiness and fulfilment. Training programmes that emphasise relational care, for instance, can help care staff appreciate the importance of creating an atmosphere of trust and understanding. By

encouraging staff to focus on these human aspects of care, we cultivate a setting that radiates warmth and kindness, ensuring that residents feel valued and respected.

Moreover, to ensure that staff can consistently provide the best possible care, our training must remain adaptable and responsive to emerging trends and best practices in the sector. By implementing regular refresher courses, we reinforce foundational knowledge, address any skill gaps, and ensure that care professionals are up to date with the latest advancements. Similarly, ongoing supervision and performance evaluations play a vital role in identifying opportunities for professional growth, creating a framework of accountability and continuous development. This commitment to lifelong learning not only enhances the quality of care but also reinforces a sense of purpose and pride among staff.

The ripple effect of robust training programmes extends far beyond individual care professionals. When staff feel confident, valued, and well-equipped, they are better positioned to deliver exceptional care that is tailored to the unique needs and preferences of each resident. This, in turn, results in improved well-being for residents, greater peace of mind for their families, and stronger outcomes for the care community as a whole.

At the core of our training philosophy lies the understanding that empowered staff lead to empowered residents. When care professionals are equipped with the knowledge, skills, and assurance to excel in their roles, they are better able to encourage residents to maintain their independence, involve them in decision-making, and take the time to truly listen to their stories and concerns.

In conclusion, aligning training with the practical needs of both staff and residents goes far beyond fulfilling regulatory requirements—it is the foundation for fostering confidence, compassion, and excellence in adult social care. As we look ahead to the challenges and opportunities of the future, let us remain steadfast in our commitment to investing in our staff, enabling them to make a lasting difference in the lives of those they care for.

By Elena Martin, Director

of

Operations

and Commissioning, Langdale Care Homes Group (www.langdalecarehomes.co.uk)

Data Security and Protection Leads: As Critical As a Health and Safety Lead

By Daniel O’Shaughnessy,

You wouldn’t run a care home without a health and safety lead, and the same should apply to data security and protection leads. Losing access to critical data, even briefly, can be devastating for residents’ welfare and your business’s viability. If care plans and medication records are unavailable due to a cyber incident or software issue, residents’ wellbeing is at risk.

Finance system failures can disrupt payroll, invoicing, and payments.

While data protection is everyone’s responsibility, having a named individual to lead on data security and protection is essential. This role provides senior leadership and ensures good practices are followed across the organisation. At Digital Care Hub, we use the term data security and protection lead to describe this role.

The lead should champion data security policies and set an example. While daily tasks can be delegated, the lead ensures standards are met. This role doesn’t have to fall to the Registered Manager but should be assigned to someone senior enough to oversee responsibilities effectively. In larger organisations, aspects of the role can be shared – for instance, one person might manage risks while another handles information governance.

It’s vital that leads have the right knowledge and skills. To address training gaps, Digital Care Hub’s Better Security, Better Care programme has launched a free, open-access elearning course tailored for data security and protection leads. This complements an existing course for all staff, which we recommend completing first.

The course, launched in January 2025, supports continuing professional development (CPD) and meets the training requirements of the Data Security and Protection Toolkit (DSPT). It is the only free resource designed specifically for this role in adult social care.

The training reflects real-world scenarios across care homes, supported living, home care, and community services, covering all client groups. The course includes four modules:

1. Data protection rights and responsibilities

Covers the lead’s responsibilities, other specialist roles, and key skills and

support needed for the role.

2. Keeping data secure

Explores managing data, understanding personal data rights, access to data, Information Asset Registers, and Data Protection Impact Assessments.

3. Threats to data security

Focuses on recognising, preparing for, and recovering from cyber incidents; reducing threats to digital systems, devices, and supply chains.

4. Data breaches

Explains how to differentiate between breaches, incidents, or near misses; record and learn from incidents; and respond to and report breaches appropriately.

By completing this course, data security and protection leads will enhance their knowledge of data protection and cyber security, ensuring they can safeguard their organisations, staff, and the people they support.

For more information about the course and other resources, visit www.digitalcarehub.co.uk/elearning.

Head of Programme Delivery, Digital Care Hub

It doesn't take a government report to confirm what everybody in adult social care already knows and can evidence. While a commission for strategic long-term change is welcome, there are also

RECRUITMENT AND TRAINING

Celebrating 20 Years of Local Care Force: A Reflection on the Healthcare Industry and the Challenges of Running a Nursing Agency in Times of Crisis

Leanne Silverwood is the Founder and Managing Director of Local Care Force

As Local Care Force celebrates 20 years of business, we look back on two decades of momentous changes in the health and social care sector. From technological advances to ongoing recruitment and retention issues, supply chain management companies driving down prices and quality, and changes to the agency landscape, the health, and social care sector, post-pandemic, has not only had to adapt but has also needed to rise to meet these challenges.

In 2020 the health & social care sector faced a devastating crisis in Covid19.

Care home staff were under unimaginable pressure, working long hours, managing PPE shortages, and the emotional toll of caring for residents who were isolated from their families. We had to adapt quickly, deploying staff where they were most needed, while maintaining their safety, and that of the residents they cared for. It demonstrated the resilience and dedication of our workforce - and we are so incredibly proud of the commitment they showed throughout this difficult time.

Post pandemic the issue of recruitment worsened. In 2023 the health & social care vacancy rates stood at 152,000 roles (9.9%) substantially higher than the overall UK rate of 3.4%. It was a challenging time, to say the least. Alongside issues around recruitment, were problems with retention which significantly impacted the health and social care landscape, with 390,000 (28.3%) leaving the sector in 2022/23. (The Kings Fund 2024).

As a health & social care agency, Local Care Force has been at the forefront of this ongoing crisis. The ever-growing demand for qualified healthcare professionals has proven to be a difficult obstacle to over-

come. Our role in providing experienced, skilled, and compassionate staff has never been more critical, or difficult, and it is the reason we offer specialist in-house training led by our clinical lead nurse, who also acts as a mentor to our team.

The agency sector has not been immune to challenges post-pandemic. In the past, agencies were regulated by the CQC, but for several years now, they have been unregulated. This lack of oversight has led to a surge in "back bedroom" agencies, which supply staff without conducting the necessary checks to ensure resident safety. Additionally, these agencies often disregard tax regulations when paying staff, leaving care homes liable for tax shortfalls. Consequently, we advise all clients to question any £14 hourly carer charges, as it has become easier for anyone to recruit and place nurses in care homes. This trend is particularly concerning, as we pride ourselves on our robust recruitment and safeguarding processes to ensure the wellbeing of the residents our staff support.

The Work Rights Centre report has highlighted another troubling issue within the industry: the flawed sponsorship visa system and the exploitation of foreign workers in the health and social care sector.

Migrants constitute 32% of care worker roles in England, many of whom face excessive hours or underemployment, struggling to change visa sponsorship, and fearing reprisals if they voice their concerns. As an agency, we cannot recruit staff requiring visas. However, we are disheartened to see hundreds of people on sponsorship visas applying for work with us due to unscrupulous agencies exploiting legal loopholes. We frequently hear from individuals who aren't receiving enough work from their sponsors to sustain themselves, yet they cannot legally work elsewhere without invalidating their visas. The well-being of our workforce has always been paramount at Local Care Force. We firmly believe that protecting our staff, which in turn, protects the residents they support, a principle on which Local Care Force prides itself.

As we reflect on our two-decade journey, acknowledging the significant challenges we have faced, it's equally important to celebrate the positive advances we have made during this time.

We know that with dedication, collaboration, and a focus on innovation, we can continue to weather the storm. As we celebrate this milestone, we are committed to providing the highest standard of care and supporting the health & social care sector in whatever challenges the next 20 years may bring.

Policies and Procedures Within Social Care

The delivery of safe care is the paramount responsibility of social care providers. Central to achieving this is the governance framework adopted by service providers. And at the core of this framework are policies and procedures. These enable the provider to comply – and evidence compliance – with relevant legislation and regulations, as well as facilitating best practices, supporting business needs, and assisting in recognising and managing risks.

Providers have a legal duty of care to the people they employ. Policies and procedures should provide clear guidelines to staff on how the organisation operates, as well as informing them of best practices and processes to be followed.

Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements. They should be reviewed not only by employees of the business, but also by experts in various subject matters (e.g.,

infection control or medicines management).

For many small- to medium-sized providers, there may not be the in-house skills, knowledge, and experience to complete such a robust annual review. Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training, who will also complete reviews and ensure their policies and procedures remain up to date. This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff.

Ben Erskine – Director at W&P Compliance & Training www.wandptraining.co.uk | Tel: 01305 767104 See the advert on page 2 for further information.

Transforming Care Home Training:

Rethinking Restrictive Practice Education

Training care home staff is vital for delivering high-quality care, especially when managing complex resident needs such as dementia, frailty, and mental health challenges. However, traditional methods often fall short in engaging staff, leaving critical gaps in understanding and preparedness. Innovative approaches, such as game-based learning and peer-to-peer collaboration, are revolutionising training, particularly in addressing the ethical and legal challenges of restrictive practices.

Restrictive practices—measures that limit an individual’s freedom—are sometimes necessary to ensure safety. However, they must be applied with great care, adhering to legal frameworks and ethical guidelines to protect residents’ dignity. A groundbreaking digital training resource, codesigned by Queen’s University Belfast and Focus Games, exemplifies this innovation. The resource uses interactive, expert-driven content to help staff navigate restrictive practices responsibly and effectively.

Game-based learning plays a central role, transforming topics like restrictive practices into engaging,

real-world scenarios. Simulations allow staff to explore ethical dilemmas, practice decision-making, and test alternative solutions in a safe, low-pressure environment. This approach enhances critical thinking, teamwork, and retention of essential knowledge.

Peer-to-peer learning further strengthens the training by encouraging staff to share experiences and insights, fostering collaboration and practical problem-solving. This creates a dynamic learning environment where staff feel supported and empowered to deliver compassionate care. By integrating these modern approaches, care homes can elevate training into a meaningful experience, equipping staff to balance safety with residents’ autonomy and dignity. At Focus Games, we are proud to offer tools designed to empower care home teams through innovative training. Visit www.FocusGames.com or email info@focusgames.com to learn more about our Restrictive Practice resource and how it can enhance care home outcomes for

How Healthy and Happy is Your Team?

At Meaningful Care Matters, we have the privilege of working with health and care teams across the UK, Ireland, Canada, Australia and more recently Singapore.

It is no surprise that those who can embrace the culture change of our ‘Butterfly’ and ‘Dragonfly’ Approaches - in terms of reducing the institutional and task-focused aspects of care in favour of creating a sense of fun, friendship and true belonging - have leaders who are very self-aware and emotionally intelligent. What does that look like in practice? It involves being genuine as a person, being able to acknowledge mistakes, and taking time to really get to know your team members as individuals and what makes them tick. Our team are Authorised Partners in delivering the methodology of the DiSC personality profiling assessments and the Five Behaviours of a Cohesive Team™ programme (Lencioni, P) to help support teams to work together more positively and ultimately productively. Having been through the process myself, it was striking how accurate the analysis was of what motivates and what stresses me. It also helped me to know those stressors and motivators for my peers and how to adapt my approach to better look out for each other.

ESTABLISHING TRUST

our own relationship with trust, based on experiences in our lives? Do we find it easy, or does it take us time? Being in touch with your own vulnerability is not about spilling out all your deepest, darkest secrets to the people you support! But it is about being able to reflect on times in your life when you have felt lonely, scared or lost, and for these reflections to enhance our empathy for those who are struggling. Once we have established trust and a sense of belonging in our teams, we can more easily be open about the things we disagree about, and for those differences or conflicts to be regarded as healthy rather than threatening to the stability of a team - provided they are talked about openly and kindly. Many teams flounder because there is an artificial harmony i.e. conflicts are under the surface and gossip and cliques can create an unsafe and unhappy work culture.

A recent social media post caught my eye which said “Your company culture is not words on your website or posters on the wall. It’s how your people feel on a Sunday night.”

What is your response to that question, and do you think you and your team might need some time and attention in 2025 to get back on track and unlock your full potential?

Coping with Professional Grief Workshop

People working in care homes often experience the deaths of residents but this doesn’t mean each death is easier to cope with.

Hospice UK’s Compassionate Employers Programme deliver workshops to help care professionals manage recurring and often overlooked experiences of grief through their work.

Our next virtual session will be on: Wednesday 5 March 2025, 10.00 - 12.30

The cost is just £120 +VAT per person.

At the foundation of a good team is what Patick Lencioni describes as vulnerability-based trust, and this is something we talk about a lot in training for leaders and their teams. People who we care for, and their families put a lot of trust in us. So, what is

Sally Knocker is a Consultant Trainer with Meaningful Care Matters www.meaningfulcarematters.com

Book your space or find out more at: www.hospiceuk.org/coping-professionalgrief-workshop-march

FINANCE AND PROFESSIONAL

A Legal Victory for the

Care Sector: The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department

In a landmark ruling, the High Court delivered a significant judgment on 14 January 2025, in favour of Hartford Care Group Limited (HCG), challenging the Secretary of State for the Home Department's (SSHD) decision to reject HCG's application for 70 Defined Certificates of Sponsorship (DCoS). This case, The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department, sets a crucial precedent for how the Home Office assesses applications for Defined Certificate of Sponsorship (DCoS), particularly in the care sector.

THE CASE BACKGROUND

HCG, a prominent provider of care services in the UK, has held a sponsor license since April 2019. On 8 January 2024, Aston Brooke Solicitors applied for 70 DCoS on behalf of HCG. These certificates are vital for nonUK workers to obtain a visa to work in the UK. However, on 29 January 2024, the SSHD rejected HCG's application, citing insufficient evidence to demonstrate a genuine need for additional staff.

Aston Brooke Solicitors swiftly initiated a Judicial Review, challenging the legality of the decision, which could have significant consequences for the care sector, heavily reliant on overseas workers to meet staffing demands and stating HCG contracts with their service users and the Local Authority did not state the number of hours.

THE LEGAL CHALLENGE

Aston Brooke Solicitors argued that the SSHD’s decision was unlawful, irrational, and inconsistent with the Immigration Rules. Aston Brooke Solicitors contended that the Home Office had imposed requirements not set out in the rules, relied on unpublished policies, and failed to assess the evidence properly. In particular, the SSHD insisted on receiving contracts that guaranteed specific hours of work, which Aston Brooke Solicitors argued were not standard in the care sector.

The SSHD defended its position by stating that additional information could be requested to validate the applications THE ADMINISTRATIVE COURT'S RULING

Eden Alternative

"23 years, operating 4 Devon Nursing homes, has been pretty tough, as anyone in social care, knows, only too well. And if it was hard already, after 2024 budget, it's just got harder.

Anyway, at heart, I am just customer of Eden Alternative, and it was a stroke of luck to come across this whilst on holiday in New Zealand in 2009. It started in USA in 1994 and now runs in 22 countries.

The fact that I am now involved with this not-forprofit organisation (in the UK area) came about when one of the 2 main UK directors died suddenly just before Covid. But it's something I have run with for 11 years to help make 'vision' a reality, not a struggle. So,

On 14 January 2025, the High Court ruled in favour of HCG, stating that it was irrational for the SSHD to require contracts with guaranteed hours to prove the genuineness of care worker vacancies. The Judge highlighted that flexible contracts are standard in the care sector, where the demand for staff can vary depending on factors such as local authority funding and service user needs.

The Judge also criticised the SSHD’s assumption that local authorities impose staffing quotas, pointing out that care providers have discretion over how many workers they need to meet demand. Furthermore, the Judge found that HCG’s evidence adequately demonstrated the genuine need for additional staff, rendering the SSHD’s rejection of the application irrational.

The Judicial Review application was supported by Care England and Professor Martin Green OBE chief executive of Care England stated after the verdict was delivered: “In winning the Judicial Review, Aston Brooke Solicitors has done a great service to the care sector because this victory will cause The Secretary of State for the Home Department to rethink how they behave towards the independent care providers. No one should be in any doubt that when we see unacceptable behaviour, we will be prepared to challenge it and use the law to enforce our rights.”

Gemma Melhuish, People and Culture Director at HCG said: “We are thrilled the court ruled in our favour and agreed their decision was unlawful as it is important for other Care Providers to challenge decisions that are morally not correct. We are now looking forward to welcoming new starters to our Homes from our overseas recruitment campaign undertaken last year and continuing to provide high-quality care to our residents. “

THE OUTCOME AND ITS SIGNIFICANCE

The High Court granted a quashing order of the SSHD’s decision, declaring it unlawful. Aston Brooke Solicitors will now reapply for the DCoS for HCG without the commercial risks associated with the initial rejection.

being both a customer and helping the admin seems quite natural.

It is a modern philosophy of care, but moreover, it's a programme that is straight forward, tried and tested for 30 years and really works.

Its member care organisations generally become trainers for their own teams, and run it themselves.

The programme is run in person over 2-3 days or online 1 hr a wk for 7 weeks. You choose.

It addresses loneliness, helplessness and boredom and operates through 10 principles to underpin 7 critical domains of wellbeing.

Moreover, it's effective, transformational and really works. As residents, and team members wellbeing, matter so much , it's a must, in my opinion.

Geoffrey Cox Southernhealthcare.co.uk eden-alternative.co.uk"

Kashif Majeed, Head of Corporate Immigration at Aston Brooke Solicitors said, “For the care sector, the decision has significant implications. It emphasises that the Home Office must assess applications based on realistic criteria that reflect the sector's operational practices. While the SSHD can request additional information to verify the authenticity of job vacancies, it cannot impose unreasonable or unattainable requirements, particularly when those conditions do not align with the realities of the care sector.”

THE BIGGER PICTURE: IMPLICATIONS FOR THE CARE SECTOR

This case highlights the essential role that international workers play in the UK’s care sector, especially in light of the growing demand for care services due to an aging population. The judgment provides clarity for care providers seeking to hire overseas workers, reassuring them that their flexibility in staffing and contractual arrangements will be recognized.

The ruling also sets a precedent for future DCoS applications, ensuring that care providers are not burdened with unrealistic requirements. This decision affirms that decisions made by the SSHD must be grounded in the reality of the care industry, where staffing needs are often dynamic and flexible.

CONCLUSION

The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department is a major victory for the care sector, ensuring that the Home Office’s decision-making process is fair and aligned with the sector’s operational realities. The case reinforces the importance of reasonable and consistent policies in assessing DCoS applications and provides a vital precedent for care providers looking to hire international workers to meet the UK's growing care needs.

For further information on Ashton Brooke see the advert on the facing page.

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