The Carer Digital - Issue #231

Avoid Return To Social Care

‘Doom Loop’…

Says Latest Social Care 360 Report

EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital!

Editor

Peter Adams

A FUNDING BOOST FOR NURSING CARE –A STEP FORWARD, BUT NOT A SOLUTION

This week brings welcome news for the care sector, as the government has announced a boost in funding for care homes that provide nursing.

This additional support is undoubtedly a positive step, recognising the vital role these homes play in delivering high-quality care to some of the most vulnerable individuals in our society.

However, as Professor Martin Green, Chief Executive of Care England, rightly points out, this funding must not be seen in isolation. It is a small piece of a much larger puzzle that remains unsolved.

Our lead story this week highlights the findings of the Social Care 360 report by The King’s Fund, which paints a stark and troubling picture of the sector.

The report reveals that the social care system is stuck in a “doom loop,” with local authorities struggling to balance care provision against a perfect storm of rising staffing costs, increases to the National Living Wage, and higher National Insurance Contributions (NICs).

THE DOOM LOOP EXPLAINED

The Social Care 360 report underscores how the increasing cost of paying staff has led to a decline in the number of people receiving publicly funded long-term care. Between 2015/16 and 2021/22, the number of people receiving care fell from 873,000 to 818,000, with older adults disproportionately affected. This trend, driven by unfunded cost increases, has left local authorities with no choice but to ration services to balance their budgets.

The report serves as an urgent warning to the government: repeating the mistakes of the past—loading unfunded costs onto care providers—will only deepen

the crisis. With providers already facing escalating costs this year, the sector is at a tipping point.

Last week, we reported on the passionate and vibrant demonstration organised by ProvidersUnite outside Parliament, which laid bare the dire state of the sector. The message was clear: without adequate funding, care providers cannot continue to deliver the level of support that vulnerable individuals and families rely on.

The Social Care 360 report reinforces this message, highlighting the real danger that people who need social care will suffer if the government fails to act. The combination of rising wages and NICs is unsustainable, and the consequences of inaction will be devastating.

My main concern is this: where will any additional funding come from? The increases in NICs and the National Living Wage don’t just affect the adult social care sector—they impact every business.

As publishers of a title for the hospitality and pub trade, I know all too well that this sector, along with many others, is bracing for staff layoffs and closures. These cuts will reduce revenue for the Treasury, creating a vicious cycle that undermines the government’s growth mission.

The sensible solution would be to delay the NIC increases across the board. While one increase might have been manageable (albeit difficult), the combination of multiple hikes is unsustainable.

By postponing these changes, the government could provide much-needed breathing space for businesses and care providers alike, allowing them to plan and adapt without facing immediate financial ruin.

While the funding boost for nursing care homes is a step in the right direction, it is not enough to address the systemic challenges facing the sector. What we need is long-term reform and a sustainable funding model that ensures highquality care for all.

The government must listen to the warnings from ProvidersUnite, The King’s Fund, and countless others who have sounded the alarm. The time for action is now. Without it, the doom loop will continue, and the people who rely on social care will pay the price.

I would also like to encourage our readers to sign up for our bi-weekly digital newsletter at www.thecareruk.com and follow us on social media for all the latest news.

I can always be contacted at editor@thecareruk.com

Carer is published by RBC Publishing Ltd, 3 Carlton Mount, 2 Cranborne Road, Bournemouth, Dorset BH2 5BR.

damage. Views expressed within this publication are not necessarily those of the publisher or the editorial team. Whilst

responsibility for any effects, errors or omissions therefrom. All rights reserved, reproduction is forbidden unless written

Avoid Return To Social Care ‘Doom Loop’

(CONTINUED FROM FRONT COVER)

Local authorities, which fund most social care in England, have been forced to pay much higher fees for care because the introduction of the National Living Wage in 2016 has pushed up the cost of providing it. While the pay increase for care workers has been welcome and necessary, to balance their books local authorities had to reduce the number of people they support, despite increasing demand for social care services.

“DOUBLE WHAMMY”

This trend has changed in the past two years thanks to increased funding, but The King’s Fund warns that the cycle may be about to repeat itself because local authorities are now seeing increasing financial problems and face a ‘double whammy’ of staffing costs, with minimum wage increases combined with the rise in National Insurance contributions that the government announced in the Autumn Budget. There are also fears from care providers that a planned ‘fair pay agreement’ in social care, while welcome, will further add to costs unless it is fully funded.

The new analysis shows that although councils spent more on care, the number of people they could afford to support with long-term care actually fell between 2015/16 and 2023/24. Social Care 360 finds that: between 2015/16 and 2023/24, care worker pay increased by 17% in real terms, due to the National Minimum Wage. over the same period, 2015/16 to 2023/24, the fees local authorities had to pay to independent care providers increased by 33% in real terms for older people’s care homes, by 13% for working-age adults care homes, and by 18% for homecare.

however, across those same eight years, the number of people supported with long-term care by local authorities fell, from 873,000 in 2015/16 to 859,000 in 2023/24. The fall was driven by a 4.8% reduction in support for older people, from 587,000 to 559,000.

Figures in the report show that the decrease in people receiving long-term support from their local authority comes despite an increase in people requesting help, up from 1.8 million new requests in 2015/16 to 2.1 million in 2023/24.

“DOOM LOOP”

Simon Bottery, Senior Fellow at The King’s Fund and lead report author, said:

‘The increase in the minimum wage has been richly deserved by care workers but hasn’t been fully funded by government. As a result, we have seen a ‘doom loop’ in which social care providers have sought large fee increases from local authorities, which in turn have had to cut the number of people they support to make ends meet.

‘Now, just as that situation was starting to improve, it runs the risk of worsening again because of the big increase in staffing costs stemming from the rise in employers’ National Insurance contributions, which has

hit social care particularly hard. Unless the government makes sure local authorities have enough money, there is a real risk that even more people who need care will have to go without.’

Together the findings paint a picture of a social care system under immense strain, with local authorities struggling to meet demand, providers worrying about staying in business, and many people in need of care forced to either pay for their own care, rely on family and friends or go without. Yet the government has cancelled reforms that were due to be introduced in 2025. Instead, it has appointed a commission to be led by Baroness Louise Casey, which will not fully report until 2028.

Bottery added: ‘The timescale of the commission is disappointing, but it presents the best available opportunity to bring about the vital reform that is needed. The issues themselves are not hard to identify; many of them are set out in our new analysis. The real challenge is to agree on solutions and for the government to have the political will to implement them.’

BRUTAL REALITY

Professor Martin Green OBE, Chief Executive of Care England, said: “The King’s Fund report paints a bleak but accurate picture of a social care sector at breaking point. While the increase in the National Living Wage was both necessary and well-deserved for care workers, it has not been fully funded by the Government. This has created an impossible situation for providers, who are being forced to choose between financial survival and maintaining the level of care that individuals and families rely on.”

“The Government’s failure to fully fund wage increases, alongside its decision to delay critical reforms, is forcing care providers into an impossible corner. The notion that the sector can simply absorb rising costs without additional support is not only unrealistic but fundamentally negligent. Cancelling planned reforms and instead commissioning another review, one that won’t report until 2028, shows a complete disregard for the urgency of this crisis. The social care system does not have the luxury of time”.

“This report lays bare the brutal reality of the social care funding crisis. The Government’s refusal to prioritise adult social care is not just short-sighted; it is actively contributing to the deepening collapse of the sector. Without urgent intervention, we will see a wave of provider closures, increasing unmet care needs, and more pressure on families and the NHS. The Government cannot continue to turn a blind eye. It must act now to break this ‘doom loop’ and give social care the investment it so desperately needs, because the cost of doing nothing is simply too high.”

REIMAGINE CARE

Kathryn Smith, Chief Executive of the Social Care Institute for Excellence (SCIE)said: “The report lays bare the stark reality of unmet

need in adult social care. With 2.1 million new requests for support in 2023/24—a 15% increase since 2015/16—it is clear that demand is rising rapidly. Particularly concerning is the 31% increase in requests from working-age adults, a group too often overlooked in discussions about social care. Yet, despite this surge, access to support remains deeply uneven, with many individuals falling through the cracks.”

“The report also highlights that the reliance on means-testing and local funding variations means that where you live and what you earn can determine the level of support you receive. This leaves many without the care they need to live with dignity and independence.”

“Although social care spending has risen to £32 billion, this increase has not been enough to close the widening gaps in provision. Persistent workforce shortages—exacerbated by low pay and a lack of recognition—further deepen these disparities.”

“The forthcoming Casey Commission is a critical moment for change. SCIE welcomes this opportunity to reimagine a care system that is fairer, more sustainable, and focused on tackling inequality. The Commission’s ambition to establish a National Care Service with consistent national standards is an important step in addressing the postcode lottery that leaves too many without the care they need.”

OCCUPYING NHS BEDS

Royal College of Nursing General Secretary and Chief Executive Professor Nicola Ranger said: “Social care has long been the forgotten part of the health and care system. Today thousands of people well enough to leave are occupying hospital beds due to a lack of suitable care at home or in the community, while patients being treated in hospital corridors has become routine.”

“At the heart of this is a social care system with funding falling increasingly short while the number of nursing staff is not keeping pace with demand. We must urgently see investment to boost the community nursing workforce, or the pressures on the NHS will only get worse and the most vulnerable in society will continue to pay the price.”

Other findings from Social Care 360, which looks at requests for support, usage with age and staff vacancies, include: requests for support continued to rise in 2023/24, reaching 2.1 million. The highest increase was among working-age adults, which rose 8% to 658,000. Requests from older people rose 3% to 1.43 million new data shows how usage of social care increases with age: around 1.5% of the population is receiving publicly funded social care but this varies, from 0.7% of 18-24 years old to 11.7% of people over 85 • care worker vacancies fell to 8.3% in 2023/24, driven by a large increase in the number of overseas staff. Between March 2022 and March 2024, around 185,000 people started direct care roles after arriving from abroad.

Key Challenges in 2025

The health and care system is grappling with financial deficits, an aging population, and staff shortages. How is My Choice Healthcare tackling these pressures on a daily basis?

“My Choice Healthcare is committed to tackling these challenges head on to ensure we can continue to grow and evolve as an organisation, while delivering the best possible standards of resident/client care.

“We are fortunate that our staff turnover is lower than the sector average, as is our vacancy rate. To help maximise retention we prioritise supporting and demonstrating appreciation of all staff members, with key examples being long service awards, employee and manager of the month awards together with free healthcare plans.

“Financial deficit is a growing challenge throughout the industry, but we are working collaboratively with commissioners to share information and show them the true cost of care to help drive forward the required fee uplifts.

“In addition to this, we are constantly reviewing our approaches and models of care delivery to ensure we can achieve any efficiencies where possible without adversely affecting the quality of our care.

“We take a similar approach in accommodating and caring for an aging population, ensuring regular communication with local commissioners to understand their pressure points and which categories of care they are struggling with and then – subject to affordability – we do work hard to extend our existing provision to fulfil this demand.”

The recent protest at Westminster highlights a critical £2bn funding gap in social care. What message do you hope the government takes away from this demonstration?

“It’s no secret that the autumn budget will place significant financial pressures on care providers once key changes come into force this April – predominantly being the rise in the National/Real Living Wage and Employer National Insurance contributions.

“This is particularly concerning for care providers already grappling with financial pressures. Therefore, if the Government doesn’t plan to exempt the care industry from this increase in tax, it does need to have a solution or plan in pace to protect it. Without one, many providers are likely to face the sad reality of having to close their doors which will be devastating for patients, staff and the sector as a whole." Do you believe there is an appetite within the government for meaningful reform, or do you fear social care will continue to be deprioritised?

“As it stands, the Government have issued plans for new reforms and independent commission to transform social care, which – although is certainly encouraging to see –primarily focuses on keeping adults or elderly people in need of care at home for longer.

“While this will help relieve the burden on care providers if successful – particularly with an aging population – it doesn’t account for increased support for the individuals who aren’t able to stay at home, such as those living with mental health conditions or dementia.

“As such, I hope to see reforms for support and funding for these individuals in the new policy framework for the Better Care Fund due to be published in the coming months. It is also crucial for Health and Social Care to work collaboratively and co-produce new approaches.”

With ongoing staffing shortages and increasing stress levels, how is your organisation prioritising staff wellbeing and preventing burnout?

“At My Choice Healthcare we have worked incredibly hard to build a positive and supportive company culture and work environment where all our staff feel valued and appreciated.

“As such, we operate with an open-door policy and provide all staff with a dedicated ‘health cash’ plan, which not only includes financial support for meeting essential health related costs and access to free confidential counselling services but also provides significant shopping discounts – something many of our staff have enjoyed and benefitted from amidst the cost-of-living crisis.

“Our mantra is to ‘put people at the heart of all that we do’ – be that the individuals we support or staff we employ and, as such, we take time to listen and communicate with our people so we understand their difficulties.”

Are there specific policy changes you’d like to see from the government to attract and retain care workers in the sector?

“Just like the wider healthcare sector, more does need to be done to attract and retain workers to the care industry. It’s about creating a public culture whereby people value highly the impact staff working in this space have and where the rewards for this align with the same value.

“Whilst many people are attracted to working in social care because they truly want to make that difference and for them it is a vocation, we must ensure they are well supported – financially and emotionally –to continue making this difference.

“Ultimately, I think more individuals are likely to join the care industry and stay in their role if they perceive it as a rewarding career path where they feel valued and appreciated instead of being overworked and underpaid.

“More often than not there is a lot of negative media attention around the industry, but if there was an increase in funding with access to the right support, resources and consistent training, not only would more individuals choose it as a career path, but they would quickly see the difference they can make to people’s lives in doing so – all while helping close the staff shortage gap.”

Beyond funding, what preventative measures should be introduced to reduce the long-term strain on the social care system?

“One key approach is shifting the culture and public perception of social care roles. By professionalising the sector and ensuring care workers are appropriately rewarded for their highly responsible and essential work, the field can become more attractive to skilled professionals.

“This would help improve recruitment and retention, ultimately leading to a more stable and effective care system.”

Care Home Calls For Local Support To Help Ukrainian Dog Shelter With Urgent Supplies

Kind-hearted residents and colleagues of Paddock Stile Manor Dementia Care Home have teamed up with a local dog boarding company to collect urgently needed supplies for an animal shelter in Ukraine. The care home, based in Newbottle near Houghton-le-Spring, is working with Penshaw Dog Boarding and is collecting items on behalf of the Happy Tails shelter in Mykolaiv.

The non-profit shelter has saved more than 250 dogs and cats from the dreadful conditions brought about by the three-year conflict in the country.

Paddock Stile Manor has joined forces with Penshaw Dog Boarding several times in the past; the company regularly organises vans full of food, equipment and greeting cards to go to Ukraine for dogs made

homeless by the conflict and the people caring for them.

Adele Peterson, Activities Co-ordinator at Paddock Stile Manor said: “Everyone at the home has sprung into action whenever Penshaw Dog Boarding launches an appeal for Ukraine. Many residents have owned animals in the past and want to do what they can to help our furry friends.”

Clara, who lives at the home added: “I always had animals growing up so being able to help out feels right. We wish them all a happy future.”

The donation drive is open to everyone in the local community, with a drop-off point at the care home's reception in Philadelphia Lane, Newbottle, until March 28th. They are especially looking for dog and cat food, blankets and flea and worm treatments.

Avery Healthcare Achieves 5-star Rating for Food Standards Across All Care Homes

Avery Healthcare has reached a remarkable 5-star rating from the Environmental Health Officers (EHO) for food standards across all 102 care homes.

This milestone 5-star rating was also achieved in 2017 and 2022.

The 5-star rating is the highest level awarded by the EHO, underlining Avery Healthcare’s commitment to public health and safety.

This commendation comes from the EHO following unannounced inspections of all of Avery Healthcare’s homes.

Led by Simon Lawrence, Director of Culinary and Hospitality, and Greg Simmonds, Senior Regional Culinary and Hospitality Manager, both at Avery Healthcare, the organisation has built a culture of excellence in food safety and hygiene.

Avery Healthcare’s commitment to achieving this sector-leading milestone has been driven by investments in high-quality commercial kitchens and the recruitment of highly trained culinary staff.

Simon Lawrence expressed his admiration for the hard work and dedication of the culinary teams, stating,

“It is crucial when working with vulnerable residents that a consistently high standard of food hygiene and safety is always upheld. This can only be achieved through outstanding leadership, development, and teamwork from our Head Chefs and culinary departments.”

Allan Brazier, Director of Resident Experience at Avery Healthcare, remarked,

“We are dedicated to maintaining these high standards and ensuring our residents receive the best possible dining experience.”

Avery’s culinary teams have also earned award-winning recognition for their dedication, winning the Care Home Award for Best Food Nutrition and Dining Services in both 2022 and 2023.

Government Announces Boost in Funding for Care Homes

Providing Nursing

The government has announced a 7.7% increase in funding for care homes providing nursing care in the community, which is tailored to an individual’s needs and health outcomes. This includes administering medicines and performing procedures. The funding will help reduce the pressure on hospitals by preventing unnecessary admissions and supports the discharge of individuals into social care settings to free up hospital beds.

The uplift for 2025 to 2026 means the standard weekly rate per person provided for NHS-funded Nursing Care (FNC) will increase from £235.88 to £254.06 from 1 April 2025, with funding paid by the NHS directly to care homes which provide nursing care. The higher rate will increase from £324.50 to £349.50.

Care homes play a vital role in our healthcare system, providing specialist nursing care to some of our most vulnerable citizens.

The uplift follows the government’s immediate actions to improve adult social care, as part of the Plan for Change, to help create a sustainable care system for the future. This includes making available £3.7 billion to local authorities, and providing a total of £172 million in additional funding for the

Disabled Facilities Grant to deliver around 15,000 new adaptations to help disabled people live safely and independently in their own homes.

In the longer-term, Baroness Louise Casey is leading an independent commission to develop recommendations for a National Care Service which will provide high quality care for everybody who needs it and rebuild the sector so that it is fit for the future

Professor Martin Green OBE, Chief Executive of Care England, said: "This increase is a step in the right direction, but it cannot be viewed in isolation. The pressures on the social care sector are relentless; rising National Insurance Contributions, the increasing burden of delegated healthcare tasks, and a shrinking pay gap between nurses and those on the National Minimum Wage all threaten the sustainability of nursing care. Unless ICBs follow suit and uplift CHC rates by at the very least the same amount, we risk a system where providers simply cannot afford to provide nursing care which will add to hospital discharge challenges. This must be the start of a much broader commitment to funding care properly by both ICBs and wider local authority commissioners, not just a one-off adjustment."

Employee Ownership Trusts In The Care Sector: A Smart Exit Strategy For Founders?

Article by Samantha Lenox, Partner and Head of Employee Share Schemes at Harper James

Employee ownership trusts (EOTs) are emerging as an increasingly popular method of succession planning and business growth. In today’s competitive market, particularly within the UK care sector, EOTs offer a pathway not only for preserving a company’s legacy but also for driving long-term stability and enhanced employee engagement.

AN EMPLOYEE OWNERSHIP TRUST

EXPLAINED

An EOT is a setup where a trust owns the majority of a company’s shares on behalf of all employees. Instead of giving shares directly to individuals, the trust manages ownership collectively, protecting the company’s future and values. This approach allows founders to smoothly pass on ownership while ensuring employees benefit from the company’s success, without the hassle of traditional share transfers. WHAT ARE THE BENEFITS OF IMPLEMENTING AN EOT?

tion to reflect the organisation’s values and commitment. This approach doesn’t just improve how things run day-to-day – it can also boost the provider’s reputation locally. Exiting via an EOT can be a smart way to strengthen financial stability and community support.

WHAT ARE THE KEY PROCESS CONSIDERATIONS?

For founders thinking about using an employee ownership trust as an exit option, there are a few key things to think about.

First off, you need to check that the business structure meets the requirements for EOT benefits. Generally, only limited companies that are actively trading can take advantage of the tax perks that come with employee ownership. In some cases, this might mean making some changes to the company to make sure it ticks all the boxes.

The advantages of adopting an EOT extend beyond a simple exit strategy. One significant benefit is the enhanced financial stability observed in employee-owned companies. Research (from Ownership at Work and ThinCats) suggests that businesses transitioning to employee ownership are over 50% more likely to achieve consistent growth in sales, profits, and headcount while maintaining financial resilience, making EOTs an appealing choice for founders who want to protect their legacy and share success. EOTs offer favourable tax treatment; founders can sell their shares without facing capital gains tax on an uncapped basis, while companies benefit from the ability to pay tax-free bonuses to employees. These incentives are instrumental in encouraging a stable and motivated workforce, contributing to both improved business performance and a supportive corporate culture. This exit strategy not only preserves the company’s heritage but also empowers employees, ultimately strengthening community ties, as mentioned in the People Powered Care Report by Care England.

THE CARE SECTOR AND EOTS

The care sector faces challenges like workforce retention, high demands, and maintaining quality standards – making an EOT a valuable option. An ownership mindset can boost employee investment, accountability, and engagement, with a stronger employee voice potentially driving better care outcomes. Employee ownership also supports retention by aligning rewards with business success, fostering a stable and committed workforce.

On top of the internal perks, selling to an EOT in the care sector can build trust in the community. When employees own the company and are the ones delivering the care, they’re in a great posi-

Financing the transition is another important consideration. Unlike other exit strategies such as trade sales, EOT transactions are primarily funded through the company’s available cash and future revenue streams. You can use money on the balance sheet to fund the transaction, take out a bank loan to buy the shares, or pay in instalments from the company’s profits. If you go down the borrowing route, just make sure there’s enough profit to cover the loan repayments, including interest. Repayments typically take five to ten years, with the EOT using profits paid into the trust to cover them.

While an EOT gives employees ownership benefits, it doesn’t mean they take over management duties. The company board still runs day-to-day operations. To make sure employees have a voice, it’s a good idea to set up things like employee councils or trustee director roles when the time is right. Clear communication and support are key to making shared ownership work. It’s also important for everyone to understand and be ready for the cultural shift that comes with this model.

IN CONCLUSION

Employee ownership trusts represent a compelling option for care sector businesses seeking to blend legacy with sustainable growth. By offering improved financial stability, tax benefits, and enhanced employee engagement, EOTs can transform the way companies in the care sector operate. As the UK care sector continues to evolve, adopting an EOT model may well prove to be a forward-thinking strategy that secures long-term success for both the business and its workforce. By aligning with public interest, promoting long-term decision-making, and enhancing resilience, EO offers a sustainable solution that contrasts with extractive private equity models – a strategic move for growth.

Expert Water Sampling Services Throughout The UK

Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational and analytical scientist in the water supply industry. The company gained engineering and further management knowledge when David Hunt joined in 2012. Since then, other water industry professionals have added to the breadth of knowledge and experience within the company.

We have always provided high-quality consultancy, testing and remedial services in a professional but personable manner. Our steady growth has reflected our clients' trust in our services. Our current clients include large housing associations, pharmaceutical companies and facilities management companies, as well as individual landlords and small businesses. We ensure all our customers receive the same level of care and attention to detail.

Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required. The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations. We have clients throughout the South East, London and the Midlands, and carry out water tests nationally and internationally. We currently provide regular water sampling and testing for over 500 sites. Tel: 01844 347678

Email: info@chilternwater.co.uk www.chilternwater.co.uk

“Move Faster” on Social Care Reform Government Urged

UNISON has told the government that it needs to move faster in reforming adult social care, general secretary Christina McAnea has said.

Ms McAnea was speaking to delegates at the UNISON community seminar, in Bristol, ahead of its community conference which was held on March 1st.

Her remarks came just weeks after health and social care secretary Wes Streeting announced an independent commission into reform of adult social care, chaired by Baroness Louise Casey, that will not publish its final report until 2028.

“I know how important social care is to this service group,” Ms McAnea said. “A huge number of our care worker members are employed by charities and notfor-profit organisations.

“This service group has always led from the front when it comes to social care – sometimes when others were not so vocal. Campaigning for sick pay, against violence at work, and supporting our campaign for a national care service.”

UNISON had successfully pushed for the such a service to be included in Labour’s 2024 general election manifesto, Ms McAnea said.

“I think we have all been disappointed by the timescales announced for the Casey Commission, which will develop the plan for addressing the problems in social care, its funding and delivering a national care service.

“There is a crisis in social care, both for people working in the sector but also for people who need care and their families.

“And I have told government that it needs to move faster. But I also want ministers to get this right, so UNISON will be fully engaging, pro-actively, with the Casey Commission and pushing our vision of a fully funded, fully functioning national care service.”

She added that the “first and toughest building block” of a national care service is a fair pay agreement for social care, negotiated between employers and unions and providing new legally enforceable minimum

Knowle

Gate

standards for workers in the sector.

And the government is “pushing ahead with this”, independently of the timetable of the Casey Commission.

“The negotiating body to make it happen was in the Employment Rights Bill. We made sure it was. And we are working with government now to shape the details of how negotiations and enforcement will work.

“Don’t underestimate what a huge achievement this would be for our union and our care members – new national collective bargaining covering a workforce bigger than the NHS, and growing fast.”

Ms McAnea spoke of the recent UNISON report that revealed that overseas care staff were having to share beds with other workers, sleep rough, and pay huge fees to rogue employers to work in the UK.

She also drew attention to Home Office figures published yesterday, showing visa applications for health and care workers have plummeted – down 81% last year on the previous 12 months.

“I’ve been shocked by the stories of cruel exploitation experienced by overseas care workers. It is totally unacceptable,” she said. “None of us could blame them for wanting to head to more welcoming parts of the world.

“But the UK care sector is already thousands of workers short. It can’t provide support to all those who need it. That’s why these latest visa figures are so worrying. And why overseas workers deserve support and thanks for the contribution they make.

“Conference, we want our members to live without the fear that their employer can have them deported if they don’t comply with unreasonable requests or challenge exploitation.

“UNISON will campaign to take the power of visa sponsorship away from employers in the social care sector, so that workers have the choice to move to a new employer, and will no longer be threatened with removal from the country.”

Care Home Spreads Kindness to Marie Curie Hospice

In celebration of Random Acts of Kindness Day, Knowle Gate Care Home recently visited Marie Curie Midlands Hospice to show appreciation for the incredible work of its staff and volunteers. Courtney Norton, Client Liaison Manager and Gaynor Lucey, Knowle Gate’s Wellbeing and Activities Coordinator, delivered beautiful flowers as a token of gratitude, bringing smiles to those who dedicate their time to caring for others. They visited Ben Thomas, Community Fundraiser for Marie Curie, to discuss how Knowle Gate could support the hospice throughout the year. As part of this new collaboration, the care home has pledged to assist with donation collections in March and will host a dandelion badge collection kit to raise funds for the hospice.

Courtney, from Knowle Gate Care Home, said:

"This was a truly special experience for us. The staff and volunteers at Marie Curie Hospice do such important work; we’re grateful for the opportunity to express our appreciation. Supporting their fundraising effort is something close to our hearts, and we look forward to working together."

Ben Thomas, Community Fundraiser at Marie Curie, shared his gratitude:

"It was so lovely to meet the Knowle Gate Care Home team and for Courtney and Gaynor to drop in some flowers for patients, visitors, and staff at the Marie Curie Hospice in Solihull. It lifted all our moods and was a great opportunity to continue building community in our local area. We are very thankful for their generosity and kindness."

•

• They can be bought as seen or refurbished and sign-written to your own requirements.

•

•

•

Compassion-Driven Workplaces: Retaining and Attracting Top Talent

By Lucy Carpenter, Compassionate Employers Lead, Hospice UK (www.hospiceuk.org)

Burnout has reached crisis levels, with 41% of the health and social workforce reporting burnout in the past year. This staggering statistic is only expected to rise, intensifying recruitment and retention challenges across the sector. In response, it has never been more crucial to rethink how we support employees to retain and attract top talent.

At the heart of this solution lies compassionate leadership. Research indicates that compassionate leadership is centred on building strong relationships by listening, empathising, and offering support. Through compassionate leadership, employees feel valued, respected, and cared for, enabling them to reach their potential and deliver their best work. Evidence consistently shows that this approach not only fosters higher engagement and motivation among staff but also boosts their wellbeing—resulting in improved quality of care.

However, leadership is just one piece of the puzzle. To truly build a sustainable, compassion-driven organisation, we must address broader organisational practices and cultures. Three essential pillars for success include visibility, education, and connection.

VISIBILITY: SHINING A LIGHT ON WORKFORCE CHALLENGES

Raising visibility and awareness around key workforce issues is critical for fostering a compassionate environment. This includes normalising healthy conversations about mental health and shifting the narrative away from the constant expectation of "resilience." Instead, organisations should create safe spaces where employees feel comfortable expressing vulnerabilities, including how their day-to-day work affects their well-being.

Visibility also plays a vital role in prevention and early intervention. By identifying the signs of burnout and compassion fatigue early, organisations can implement measures that mitigate these challenges before they compromise employee well-being and patient care.

EDUCATION: EQUIPPING MANAGERS AND STAFF

The complex challenges faced by the health and social care workforce require managers who are confident and skilled in leading with compassion. Investing in training programs that equip managers with these essential skills is vital for creating flourishing teams. Compassionate leaders serve as role models and foster environments of trust, collaboration, and respect.

Education shouldn’t stop with leadership. Educating all employees about burnout, compassion fatigue, and their early warning signs is equally important. A culture focused on prevention and awareness empowers employees to recognise and address challenges early, reducing the long-term impact on their wellbeing and the quality of care provided.

CONNECTION: BUILDING BRIDGES OF SUPPORT

Connection is a powerful force for enhancing employee well-being. The NHS in England offers a noteworthy example of this, with over 700 staff networks providing protected spaces for employees to share their experiences. These networks cultivate belonging and trust, fostering a culture where individuals feel seen, heard, and supported.

Encouraging peer networks and support groups can also help employees navigate the emotional challenges of their roles. Providing spaces where individuals can openly discuss professional grief - such as the grief stemming from experiences in acute hospital settings or palliative care - reduces isolation and helps employees build resilience together.

KEY TERMS TO UNDERSTAND

To fully grasp the scope of compassion-driven workplaces, it's essential to recognise key concepts such as:

Professional Grief: The type of grief employees experiences due to the nature of their work. Commonly encountered in acute hospital settings, intensive care units, or palliative care, it can manifest as secondary or vicarious trauma.

Burnout: A state of physical and emotional exhaustion caused by prolonged stress in demanding roles.

• Compassion Fatigue: A specific form of burnout marked by emotional and physical exhaustion, reducing the ability to empathise or feel compassion for others.

THE PATH FORWARD

Five years on from the COVID-19 pandemic, the urgency of addressing workforce well-being in health and social care has never been greater. By embedding visibility, education, and connection into organisational strategies, leaders can create workplaces that truly value their employees. Compassionate organisations not only retain and attract top talent but also ensure that their workforce is equipped to deliver exceptional care—today, and in the years to come.

Rescue Dogs Bring ‘Heartwarming’ Joy To Kendal Care Home Residents

Residents at HC-One’s Summerhill care home, in Kendal, Cumbria welcomed Animal Rescue Cumbria’s Wainwright Shelter rescue dogs back for a ‘heartwarming’ visit earlier this month.

The special event brought the joy of two lovable rescue dogs – Storm, a shy yet beautiful collie, and Monty, a spirited and playful companion – into the lives of Summerhill residents, which sparked emotional and joyful connections. For many of the residents, their love for animals runs deep, and the chance to spend time with these adorable dogs was nothing short of magical.

The visit was a chance for residents to reconnect with fond memories of their own pets while enjoying affectionate moments with Storm and Monty. Laura, from Animal Rescue Cumbria, took the time to engage with each resi-

Social Care TV

Social Care TV continue to fly the flag for highest quality online training for Health and Social Care, after unwavering commitment to excellence within the sector for over 25 years.

Their widely-used health and social care specific courses - produced and edited in-house - are expertly designed to make learning engaging, informative and, therefore, highly effective for learners.

Accredited by CPD and endorsed by Skills for Care, training with Social Care TV is quality assured, comprehensive and relevant.

As one of the leading online training providers in the health and social care sector in the UK, they supply training for local authorities, recruitment agencies, care home groups and other health and social care organisations.

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance, reporting and trainee management. Features now available include:

• Compliance Dashboard with Traffic Light System

• Downloadable Trainee Matrix

• Custom Bundles

• Trainee Groups

• Bulk Uploads

dent individually, fostering rich conversations about the special bonds formed with pets over the years.

The event also inspired plans for expanding the partnership between Summerhill and Animal Rescue Cumbria. Future activities include creative crafts, such as making pom-poms for cats and designing snuffle boxes to stimulate dogs with hidden treats, which will provide fun and engaging ways for residents to stay connected to animals.

Lynsey Wood, HC-One Summerhill Care Home Wellbeing Coordinator, stated: “Hearing about the dogs our residents have owned and loved was truly special. It was also heartwarming to see how many of them would choose to support rescue dogs rather than buy. Their compassion is inspiring.”

• Bulk Enrolment Onto Custom Bundles

• Course Enrolment Notifications

• Course Reminders

SCTV regularly release new and updated high-quality courses. Previews for all courses can be viewed at: Courses - Social Care TV (www.social-care.tv/courses/course-details)

To enhance their learners' experience further they have created free, comprehensive subject-specific workbooks which were rolled out across all courses this year. This unique addition provides excellent value and a fully robust training package.

SCTV are delighted to have won several awards over the last 12 months including:

• Best Online Health and Social Care Learning Platform’ – Global

Health & Pharma Social Care Awards 2024

• ‘CPD Provider of the Year’ – The CPD Awards

• Social Care Training Provider of the Year’ - Corporate Livewire

Innovation & Excellence Awards

Gold standard customer service remains a core staple of the business, with expert support and guidance provided via telephone, email and live chat. They place great importance on the training and development of their customer services team to ensure that they continue

to provide a personal, friendly and knowledgeable service.

Their much-loved ‘Care Worker of the Month’ award recognises and rewards the selfless dedication shown by care workers across the UK and they proudly support the Care Workers Charity who aim to advance the financial, professional and mental wellbeing of social care workers.

SCTV believe that high quality training should be accessible to all and offer regular, free courses which include a digital certificate accessible via their website.

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it. These can be viewed at: Mission Statement and Core Values - Social Care TV (www.social-care.tv/about/mission-statement-and-core-values) Social Care TV are a responsible business, committed to ensuring that their actions have a positive impact on their employees, customers, the wider health and social care community and the environment.

Above all, SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for.

For more information please see: Homepage - Social Care TV (www.social-care.tv) and see advert on the facing page.

National Audit Office Report On Councils’ Financial Sustainability

The National Audit Office has released a new report, Local Government Financial Sustainability.

The independent public spending watchdog’s report delves into the challenges faced by local authorities, and analyses what is driving costs. It concludes that market-related challenges and economic factors such as inflation are the major reasons in driving costs.

It finds costs are concentrated in adult social care, children’s services, special educational needs and temporary accommodation.

The review found that while core spending power has increased by 4% between 2015-16 and 2023-24, when population growth and service pressures, particularly in social care and housing, were factored in this becomes a 1% fall.

The NAO said demand increases were making it harder for people to access services and that when they do they face delays. For example, only half of education, health and care plans for special educational needs were issued within the 20-week limit.

Cllr Tim Oliver, Chairman of the County Councils Network, said: “Today’s report from the National Audit Office (NAO) reveals how unsustainable local authority finances are, and follows our own analysis which found that councils face major funding shortfalls over the next

five years. As we have warned, councils have little choice but to spend more and more on the most demand-intensive services, at the expense of everything else – leaving them providing little more than care services.”

“The government has committed to a review of local authority funding, which is long overdue. But for county and unitary councils – who face the biggest financial pressures – the review could actually take money off these areas, rather than begin to solve their challenges, if government choses to distribute money exclusively based on deprivation.”

“As this NAO report shows, it is market-specific cost pressures, mainly in adult social care, children’ services, and special educational needs, that are driving councils’ costs rather than deprivation. Therefore government must recognise and address these pressures in its fair funding review, otherwise it will push many well-run councils to the brink.”

“We also support the NAO’s calls for government to address the deficits built up by councils in their special educational needs budgets. These deficits are unmanageable and projected to rise to £5.9bn next year but are kept off councils’ budget books currently due to the ‘statutory override’. With the clock ticking until the override expires in March

2026, councils need clarity and urgently.”

Pete Marland, Chair of the Local Government Association’s Economy and Resources Board, said: “Councils in England face a funding gap of up to £8 billion by 2028/29. While they continue to innovate and transform services to deliver for communities and provide greater value for money, they desperately-need a significant and sustained increase in overall funding in the Spending Review to meet the requirements being placed on them.”

“Without adequate funding, councils will continue to struggle to provide crucial services – with devastating consequences for those who rely on them – and it will be impossible for them to help the Government achieve its reform and growth agenda.”

“The NAO rightly highlights that funding pressures are being exacerbated by a lack of reform which has weakened the financial sustainability of councils and left them with a complex, outdated funding system. Creating an improved and a more sustainable funding system for local government is also critical to strengthen the value for money of local spending and, most importantly, improve services for communities.”

Care Assistant Celebrates 10 Years of Service with Rose Lodge

A much-cherished Care Assistant at Rose Lodge in has received a prestigious Service Award in celebration of working at Barchester Healthcare for 10 years.

Mandy Diggle, started at Barchester in March 2014 and has worked with residents and their relatives to ensure that their needs have been met over the years.

Adele Keenan, Employee Services Director at Barchester said: “I’m always pleased to hear stories about the long service of Barchester staff and am

delighted Mandy has achieved this milestone. It is dedication like this that ensures our residents are provided with a happy place to live.”

Meg Jones, General Manager of Rose Lodge said: “We’re delighted to be celebrating 10 years of loyal service with Mandy. she has demonstrated her dedication and loyalty to this home and its residents year after year. I speak for all of us here at Rose Lodge when I say that I’m looking forward to many more years of working with Mandy!”

Report Reveals “Worrying Increase” In Social Care Pension Opt-Out Rates

Care workers are at risk of a pensions ‘black hole’, Care England has warned in a new report.

Care England, and insurance broker Caunce

O’Hara Insurance Brokers Ltd (COHIBL) have launched a new report highlighting the alarming rate of pension opt-outs in the care sector and the urgent further need for action to safeguard the financial future of care workers.

Despite their vital role in supporting some of the most vulnerable people in society, care workers face significant financial inequality now and financial insecurity in retirement. High rates of pension opt-outs mean many will be left without adequate savings in later life, forcing them to rely solely on state support. While auto-enrolment (AE) has boosted pension participation across industries, care workers face financial challenges leading to higher opt-outs. Many are the main earners in their families, earn low wages, work unstable hours, and are forced to prioritise immediate financial needs.

A lack of awareness about pension benefits and a predominantly female workforce balancing caregiving responsibilities further contribute to low participation.

Adult social care is the UK’s largest and most essential workforce with 1.5 million people working across the sector. To address this issue, sector-specific solutions are paramount. These must include comprehensive strategies that combine enhanced data collection, targeted financial education initiatives, and policy interventions designed specifically for the care sector.

George Bentham – Head of Employee Benefits, COHIBL said:

“Reducing Pension Opt-Out Rates in the Care Sector’ highlights a critical issue—too many care workers are opting out of pensions, jeopardising their

long-term financial security. Low wages, job instability, and a lack of awareness mean many see pensions as an unaffordable luxury rather than an essential safeguard for their future. If we want to support and retain the people who provide vital care to our communities, we must act and improve financial education, enhance pension participation, and ensure care workers aren’t left behind in retirement.”

Professor Martin Green OBE, Chief Executive of Care England, said:

“Every day, care workers dedicate themselves to supporting others, yet when it comes to their own futures, too many are left financially vulnerable. The reality is stark: low wages and insecure work mean many care staff feel they have no choice but to opt out of pensions to focus on meeting day-to-day living costs, putting them at significant risk of poverty in later life.”

“This report is a wake-up call. If we do not take urgent action, we will condemn thousands of care workers to financial hardship in retirement, despite their years of service to society. We must do better. Employers need support to help staff engage with pensions, policymakers must introduce reforms that reflect the realities of care work, and the Government must recognise that securing the financial future of care workers is essential to the sustainability of social care itself.”

“A workforce that cannot afford to retire is a workforce in crisis. This is not just a financial issue—it is a moral one. The people who dedicate their lives to caring for others deserve dignity and security in their own later years.”

“If left unaddressed, this trend will deepen financial hardship for thousands of care workers, while making it even harder to attract and retain staff in an already overstretched sector.”

One in Five UK Employees Silently Suffering with Their Mental Health

New research reveals that 7.5 million UK employees feel unable to discuss their mental health in the workplace

The analysis, conducted by RRC International, found that more than 22 percent of workers in the UK suffer with their mental health every day at work, but do not feel able to tell their employers. These individuals are struggling with anxiety, depression, and stress caused or made worse by work.

The research, which analysed mental health data from the Health and Safety Executive (HSE) and the Chartered Institute of Personnel and Development (CIPD), also reveals a gender divide when it comes to discussing mental health at work. In the last year, there were more than 3.9 million men who experienced mental health challenges at work, but felt unable to ask for help. This was 8% (328,000) more than women (3.5 million).

When it comes to industries most at risk, the research found that people working in the automotive and health/social work sectors were most likely to suffer in silence. The automotive sector topped the list with 1.13 million people experiencing unnoticed mental health issues, with healthcare and social workers coming in second with 1.11 million people suffering.

The least affected industries are the arts, entertainment and recreation industry, and those working in financial and insurance roles. These have 264,000 and 256,000 individuals struggling respectively.

Richard Stockley, Managing Director at RRC International, comments: “It’s shocking that so many people working in the UK are suffering with their mental health in silence, and that their jobs are making it worse.

“Mental health has too long been a taboo subject in the workplace. Even with significant improvements and efforts from HR departments across industries, there is clearly still a long way to go. Not being able to freely discuss mental health struggles with your HR team, or even a close colleague, can affect productivity, job satisfaction, purpose, and overall fulfilment in life. The numbers uncovered in our research need to be fully addressed, and can be helped with mental health training and through policy changes.

“Our research shines a very necessary light on the issue to help employers, and especially HR teams, better understand just how widespread mental health challenges are. Change begins in the workplace, and with the right culture and training, employers can ensure their businesses are safe spaces for all who work there.”

Find out more about RRC and how to promote and protect workers’ psychological health.

TOP FIVE MOST AFFECTED INDUSTRIES

1.13m

1.

Free Recreo VR Headsets Available to All Care Homes

This winter, Recreo VR is offering care homes an exciting opportunity to enhance resident wellbeing through the power of Virtual Reality (VR). By signing up for one of our 24-month Recreo Theatres packages, you’ll receive a free VR headset and staff training.

Our platform provides person-centred, budget-friendly activities that are fun, engaging, and accessible, especially for residents who are bedbound or socially isolated. Co-created with Alzheimer’s Society and individuals with dementia, our service empowers staff to deliver personalised reminiscence and one-to-one sessions that promote memory recall and connection.

Our VR headsets have been recognised as good practice by the Care Quality

Commission (CQC), further validating their impact on care. Regular use of Recreo VR has a proven positive effect on wellbeing, with residents reporting increased activity, engagement, and social connection, often leading to a reduction in the need for PRN medication.

Whether combating loneliness, promoting relaxation, or enhancing cognitive health, VR offers a non-pharmacological solution to enrich care and elevate quality of life. Don’t miss out! Take advantage of this exclusive offer and see how VR can transform your care home experience.

For more information, visit recreovr.co.uk. Or contact us at info@recreovr.co.uk or 01482 526940.

Celebrating Women In Healthcare - But Where Are The Men?

As we mark International Women’s Day this March 8, it’s the perfect time to recognise the incredible contribution of women in healthcare. Across the UK, women make up over 75% of the health and care workforce, with almost 90% of nurses being female. Care work, in particular, has long been seen as a female-dominated profession, but things may be starting to shift.

For the first time since records began, men now account for 21% of England’s care workforce, breaching the one-fifth threshold, according to figures released by the government-funded agency Skills For Care.

While women still form the clear majority of workers in the sector, this shift raises important questions: why do so many women choose care roles? And why have men historically been less likely to?

The traditional face of care

There’s no denying that care work has historically been viewed as ‘women’s work’. The traits most commonly associated with these roles - compassion, patience, emotional intelligence - have traditionally been linked to women. From nurses to carers to hospice workers, women have always played a central role in looking after society’s most vulnerable. But care is not just about kindness; it requires skill, resilience, and expertise. It’s an industry that demands dedication, yet still faces challenges with recognition and pay; factors that may contribute to why it has been seen as less attractive to men.

A CHANGING LANDSCAPE

The fact that men now make up more of the care workforce suggests perceptions may be changing. A greater focus on the importance of care work, combined with recruitment campaigns aimed at attracting a more diverse workforce, may be breaking down outdated gender stereotypes.

However, challenges remain. Research suggests that male carers are often perceived as being promoted more quickly into senior roles than women; and some report feeling that care work is still regarded as a ‘female profession’.

The Investing in the Power of Nurse Leadership report found that 52% of nurses said the preferential treatment of men for promotion was a significant barrier to women obtaining leadership positions.

The survey of 2,537 nurses from 117 countries, including the UK, revealed that the perception of nursing as a ‘feminine’ or ‘nurturing’ profession was one of the major factors behind women struggling to progress into leadership roles.

LEADING THE WAY

Liz Searle, CEO of Keech Hospice, based in Bedfordshire, said: “We’re incredibly proud that women don’t just make up the majority of our workforce at Keech - they lead from the top, too. Women have always been the driving force in healthcare, bringing not just compassion but also skill, innovation, and leadership.

“Yet despite making up the vast majority of the sector’s workforce, too many women still face barriers to progression. That’s something we need to address— by ensuring women, and minority communities, are given the same opportunities to advance.

“At Keech, we’re proud to have strong female leadership, but this isn’t the case everywhere. We need to break down the outdated idea that care work is ‘women’s work’ while also making sure that the women already in these roles are properly recognised, supported, and valued. True progress in healthcare will only happen when there is equity of opportunity building career success.”

WHAT NEXT?

While International Women’s Day is a time to celebrate the women who have shaped and continue to shape healthcare, it’s also an opportunity to push for progress by:

• Recognising care work for the skilled profession it is.

• Encouraging more men into care roles, while ensuring that women remain supported and valued at every level.

• Ensuring fair pay and career progression for all, regardless of gender.

Music For Dementia Supports Frontline Care Staff

To Harness The Power Of Music

Care staff can look forward to free tickets to an award-winning play about the power of music and an innovative partnership with Care Home Open Week Music for Dementia has launched two new initiatives aimed at recognising the outstanding work of frontline social care staff and supporting them to use the power of music to deliver even more person-centred care.

Sarah Metcalfe, MD at Music for Dementia says: Music can bring a care home alive, and it’s why we’re investing time and resources to educate and inspire the professional care sector to give it a go.”

“Music can manage stress and agitation, spark memories and create moments of joy. For care staff, switching on the radio or having a sing-a-long are simple ways to lift resident’s moods and make day to day tasks a bit easier.”

The Music for Dementia campaign is sponsoring a nationwide tour of Matthew Seager’s award-winning play, In Other Words, which explores the transformative power of music to help reconnect those living with dementia to their loved ones and the world around them.

The tour visits 30 venues across the UK, starting in Reading on March 12 and

The pobroll® is the invention of Pat O’Brien, a physiotherapist, Moving and Handling trainer, and Conflict Management tutor with over two decades of experience in care homes and nursing homes

Care home managers often face challenges in delivering intimate care while balancing efficiency and managing costs, particularly when these essential tasks provoke behaviours that can be challenging to safely manage. Traditional methods—especially for bed-bound residents—often lead to lengthy processes and frequent linen changes, driving up costs and consuming valuable staff time. The pobroll® provides a transformative solution that supports dignified care, achieves significant cost savings, and reduces the need for additional staffing.

ending during Dementia Action Week at London’s Arcola Theatre on May 24. Music for Dementia is giving away hundreds of tickets so social care staff can have a work’s night out with colleagues and see the play.

It’s a way to say thank you for their undervalued work, and is also an immersive way to raise awareness about music’s unique power to improve health.

As part of the nationwide tour six Gala events* are being held for care staff in which guests will be offered a free ticket, drinks, goodie bags, and the opportunity to stay for a special post-show discussion with the play’s writer and star, Matthew Seager.

Sarah continues: “We’re thrilled to be supporting In Other Words for a second year. It is a fantastic production – brilliantly written and performed. It addresses an important topic with accuracy and sensitivity, showing the heartbreak of dementia but also flashes of hope in the power of music and human connection. We’re delighted to be supporting free tickets for people working in social care, whose work is skilled, essential, and undervalued, to give more of them the chance to see this tender and beautiful play.”

The pobroll® is an innovative bed-bathing wrap specifically designed to enhance comfort and dignity during personal washing for individuals who require in-bed care. Centred on the resident’s experience, it minimizes distress by providing sensory comfort. Crafted with two layers of high-quality cotton-terry toweling and a waterproof layer in between, it delivers a soothing, calming experience while keeping the bed completely dry. Sized for a standard single bed, the pobroll®’s dual-layer design offers warmth and a sense of security and privacy, allowing residents to maintain comfort and dignity during bed-based bathing routines.

BOOSTING COST SAVINGS AND OPERATIONAL EFFICIENCY

The pobroll®'s waterproof design enables caregivers to provide a complete wet wash without the risk of soaking the bed, minimising the need for frequent linen changes. This leads to fewer laundry loads, reducing labour and utility costs, as well as wear on linens. By reducing logistical tasks, caregivers have more time to focus on direct resident care, enhancing productivity overall. Additionally, reduced reliance on disposable wipes results in further cost savings and supports environmentally sustainable practices. With its durable, reusable design, the pobroll® maintains hygiene standards and allows for extended use across multiple residents. As care homes face increased pressure to adopt sustainable practices, the

pobroll® provides an effective solution that supports both economic and environmental goals.

REDUCING STAFFING COSTS AND TRAINING REQUIREMENTS

Managing resident agitation—particularly for those with dementia—often requires specialised training in restraint techniques. The pobroll® significantly reduces the need for physical intervention by providing a warm, secure covering that alleviates resident distress. This gentle approach minimizes aggressive or defensive reactions, reducing the number of staff needed for these interactions. As a result, facilities can potentially lower staffing levels without compromising care quality, yielding substantial cost savings. Additionally, reduced dependence on physical intervention decreases training costs associated with restraint techniques. By simplifying the process of intimate care, the pobroll® reduces the need for specialised training, making onboarding smoother and lowering turnover-related training expenses.

ENHANCING SAFETY, COMPLIANCE, AND RESIDENT SATISFACTION

The pobroll® supports compliance with restraint reduction guidelines, helping facilities minimise documentation burdens and regulatory liabilities linked to physical interventions. This non-invasive solution improves safety for both residents and caregivers, fostering a culture of dignity and respect that boosts satisfaction among residents and their families.

CONCLUSION: A VALUABLE ASSET FOR QUALITY CARE AND COST MANAGEMENT

For care homes, the pobroll® represents a strategic investment, offering measurable savings by reducing reliance on disposable products, lowering laundry and training costs, and enabling efficient staffing. Most importantly, it prioritises resident dignity and comfort, setting a high standard for compassionate, personcentred care. For facilities seeking to enhance financial performance and care quality, the pobroll® is an invaluable addition to their resources.

Fof further information, see the advert on the facing page.

Stigma And “Stiff-Upper Lips” Preventing People From Seeking Support For Mental Health Conditions

New research published by the International Longevity Centre UK (ILC) finds that serious mental health conditions are hampering people’s ability to live more fulfilling long lives.

While there is increasing attention globally on mental health and wellbeing, people living with serious mental health conditions – such as major depressive disorder (MDD), post-traumatic stress disorder (PTSD) and schizophrenia – remain underserved and are less likely to receive the tailored support they need.

Already, one in every eight people around the world currently suffers from a mental health condition. The Mind the age gap report estimates that the average person spends over a week (7.2 days) with a mental health-related disability every year. This is only set to increase as we live longer lives: half of us will experience a mental health condition at some stage during our lives, but we are less likely to seek or get support as we age.

The report highlights that older people are less likely to seek support for mental health due to stigma and generational taboos, with internalised ageism adversely affecting the psychological wellbeing of older people. This can further compound older people’s mental health issues and highlights inequitable access to mental health support between different age groups.

The key drivers of poor mental health – including adverse childhood events, bereavement, caring respon-

Chislehurst Care Home

sibilities, a lack of social infrastructure, stigma and discrimination – have an impact and occur right across our long lives, argues ILC.

As such, the report urges policymakers to adopt a life course and person-centred approach that allows for better mental healthcare access and support throughout every stage of people’s longer lives.

Alongside this, the authors call for greater investment in mental health care and infrastructure. As global heads of state and government prepare to meet for the UN High-Level Meeting on non-communicable diseases later this year, ILC urges mental illness to be recognised as a fifth major NCD to receive the policy attention and investment it deserves.

Patrick Swain, ILC’s Research and Development Manager and report coauthor commented: “As increased longevity continues to reshape our societies and demographics, mental ill health poses a huge barrier to realising the opportunities of longer lives.”

“We know all too well about the mental health crisis affecting young people. But unfortunately, it doesn’t end there. Poor mental health can come at any time. And adverse events in childhood stay with us for life.”

“The good news is that with the right support, people can live well even with serious mental health conditions. But we need targeted, personalised support at all stages of life.

“Mental health has fallen short of physical health for far too long – from accessibility, to funding, to attention. That needs to change now.”

Celebrates Dementia

Staff at Prince George Duke of Kent Court, a care home in Chislehurst, Kent, have received an EMBRACE Dementia Accreditation for outstanding support, care and attention dedicated to residents living with dementia and their loved ones.

The accreditation was revealed by The Mayor of Bromley, Councillor Dr David Barrington Jeff-erys, in an official ceremony. He says: “Securing Dementia accreditation for the Home is a great achievement and it was most impressive to see what this means to both the staff and to the residents.

He added: “It was a privilege to talk with the residents and to hear from the wonderful staff their initiatives and plans to further improve the care they are offering. Also, how they are driving care forward and sharing innovations with other care homes and providers in Bromley and beyond. This visit was yet another example of how Bromley is leading in the development of care for the elderly and especially those living alongside dementia.”

Accreditation Award with the Mayor

Prince George Duke of Kent Court is the second Home to receive the dementia accreditation, with Zetland Court in Bournemouth as the first Home to receive it last year; and Prince Philip Duke of Edinburgh

Court, in Berkshire as the third Home to receive it recently.

Nina Stephens, Prince George Duke of Kent Court’s Home Manager, says: “We are delighted to be awarded with the dementia accreditation. We wouldn’t have obtained this accreditation without the continuous support from our team of staff. They run our dementia house with absolute dedication, making sure that our residents have meaningful experiences at every stage of life.”

The Dementia Accreditation has been created by Anne Child, RMBI Care Co.’s Pharmacy and Dementia Specialist Lead. Anne has received an MBE for her services to dementia and is a special advisor to the Care Quality Commission. Together with Lucy Tupenny, RMBI Care Co.’s Assistant Director of Quality and Governance, they aim to raise and maintain high standards of dementia care using a suite of dementia modules to support care staff. Some of the modules have also been externally accredited by the CPD Certification Service.

Anne mentions: “We have seen our residents find a new lease of life during this culture and environment change and we have created strong emotional connections with them.”

Staff Leaving the NHS Among Lowest in Over a Decade

NHS staff retention schemes have helped cut the number of workers leaving the health service to one of its lowest levels in over a decade, according to new analysis.

1 in 10 (10.1%) hospital and community healthcare workers left the NHS in the 12 months up to September 2024 – nearly 21,300 fewer than in the same period up to September 2022, when 1 in 8 (12.5%) left the health service.

The proportion is the lowest since the pandemic, when the leavers rate fell to 9.2%, and the second-lowest since 2010 when the rate was at 10.0%.

The fall in the number of leavers has been supported by an initial 2-year programme aimed at finding new ways to improve retention in the NHS. There has also been a reduction in sickness and absence rates, and an improvement in productivity.

A new review published today of the NHS’s People Promise staff retention initiative found that the number of leavers fell by an average of 11.8% for organisations involved in the pilot – with those implementing

more interventions improving their leaver rates the most.

The programme, which has been led by NHS England since April 2022, supported 23 NHS organisations and has since been expanded to support a further 116 organisations – including more mental health and community trusts, as well as primary care and ambulance services.

Around 4,500 staff members were supported to stay in the health service thanks to the programme. The report found that efficient use of e-rostering, supporting flexible working and flexible retirement, and local listening sessions for staff had the biggest impact on improvements to leaver rates.

Minister for Health, Stephen Kinnock, said: “NHS staff have been overworked for far too long, but it’s great to see initiatives like these keep thousands of them in the workforce.

“We know there’s still a lot to be done to alleviate pressures on staff and to fix the broken NHS.”

“Through our Plan for Change we are turning the NHS around, boosting productivity and giving staff the tools they need to deliver the best possible care for patients.”

Blackpool Home Sets Up Coffee Shop As Focal Point To Strike Conversations

A Blackpool home has set up a new coffee shop to encourage residents, staff and loved ones to use the space as a venue to engage in conversations.

MHA Pennystone Court have utilised the foyer area at the home to set up a coffee shop.

The shop includes various types of coffees and syrups and enables those using the area to get a feel of a coffee shop without leaving the home.

“The drinks are free for residents and the home encourages a donation of £1.50 for visitors and loved ones.

The home offers 36 places for dementia and residential care.

Lisa Robins, home manager said: “All in all it took around two months to revamp the area into a coffee shop.

“We purchased a high-end quality machine, set up some tables and

chairs and put up a menu board.

“The aim was to give residents an additional space to sit down, have conversations and enjoy a hot drink.

“We want to bring in that coffee shop vibe and have residents and loved ones having a coffee with a paper or just simply chatting.

“Currently we have two tables, which is plenty of room for a number of people to use the space in one go.

“We wanted to offer our residents, staff and loved ones a coffee shop feel and from where we have set the shop up, you can see the hustle and bustle of what goes on in the home.

“We have received some great feedback from residents and their loved ones, complimenting the quality of the coffee beans and the smell.

“So far we are very happy with the conversion and look forward to adding items as time progresses.”

Alma Court Staff Unite for Race for Life in Support of Cancer Research

A team of 14 staff members from Alma Court Care Home in Cannock is gearing up for a life-changing challenge to support Cancer Research UK.

In May 2025, the team will take part in the Race for Life Pretty Muddy event at Weston Park, Staffordshire, a 5k or 3.1 mile course, to raise vital funds for cancer research.

The team, known as The OTT Girls, is led by receptionist Theresa Faulkner, a breast cancer survivor whose journey has inspired her colleagues to join the cause.

Theresa’s strength and determination to make a difference inspire the team as they push forward with their fundraising goals.

To date, The OTT Girls have raised an impressive £852, 63% of their £1,350 goal. In the UK, breast cancer remains the most common cancer, accounting for 15% of all new cancer cases.

This challenge serves as a reminder of the widespread impact cancer has on

individuals and families across the country.

The race has sparked a friendly rivalry with Heath Hayes Tesco, whose team is also working hard to raise money for the same cause.

The team is receiving incredible support from Alma Court’s residents, many of whom have shared their own personal experiences with cancer, providing words of encouragement as the team prepares for race day.

“We are incredibly proud of the team for joining together to support such a vital cause,” said Rachel Hammond, Home Manager at Alma Court Care Home, owned by Avery Healthcare.

Rachel continued, “Theresa’s strength and determination have inspired us all to get involved and raise funds for cancer research. This challenge not only allows us to honour those affected by cancer, but it also highlights the true sense of community we have here at Alma Court. We’re all united in this.”

Experts to Discuss AI’s Impact and Sustainability Regulations at The Cleaning Show 2025

The Cleaning Show 2025 will return from 18-20 March at ExCeL, London, with industry leaders set to tackle the cleaning and hygiene industry’s biggest challenges in this year’s Conference programme. The 2025 theatre will see expert speakers from across the sector sharing insights on pressing topics from sustainability, education and workforce development to technological advancements and future preparedness.

SUSTAINABILITY: DRIVING CHANGE FOR A GREENER FUTURE

Sustainability remains a top priority for businesses, consumers and regulators alike. The Cleaning Show 2025 will dedicate several sessions to exploring innovative solutions and practices to help the sector reduce its environmental footprint. Attendees will gain valuable insights into the practical steps required for compliance and the long-term benefits of adopting sustainable practices.

Education and development: building the workforce of tomorrow Recruitment, education and training remain pivotal for the growth and resilience of the cleaning and hygiene industry. This year’s programme will address the challenges of attracting and retaining talent and the importance of upskilling to meet future demands.

Delia Cannings, Chair of the British Cleaning Council (BCC), will open the show and announce the launch of a new website called the UK Cleaning Career Development Zone, a significant new initiative which will bring training and career development information from across the cleaning and hygiene industry sector together into one easily-accessible place, for the first time. TECHNOLOGY AND AI: EMBRACING INNOVATION

The rise of artificial intelligence (AI) and technology presents transformative opportunities for the cleaning sector. Attendees will discover how these advancements can enhance productivity, efficiency and innovation in the sessions “AI in the Cleaning Sector – Change is a Fact… But How Do We Embrace It?” and “The Evolution of Cleaning in FM”. PREPARING FOR THE FUTURE

As the world continues to navigate the aftermath of COVID-19, the conference will also examine how the cleaning industry can be ready for future challenges.

In “Preparing for the Next Pandemic – Lessons Learned”, industry leaders including Neil Nixon, Conference Director of The Cleaning Show and Duncan Holdsworth, Head of Technical at GV Health, will reflect on the successes and shortcomings of the industry’s pandemic response and identify steps to improve resilience and readiness for potential future crises.

Paul Sweeney, Event Director of The Cleaning Show, said: "We’re proud to welcome the industry’s leading voices to the conference stage at The Cleaning Show this March. From tackling recruitment challenges and embracing sustainability, to keeping up with technological advancements, it’s vital for businesses to learn from experts and apply these insights to their operations. This year’s Conference will deliver practical strategies to address the key trends and opportunities shaping the sector, and we’re excited to showcase the latest innovations driving the future of the cleaning and hygiene industry." For further information, please see the advert on page 11 or visit www.cleaningshow.co.uk/london

Age Cymru Launches Groundbreaking Toolkit

to Place Residents at the Centre of Their Care

This month, Age Cymru is launching Supporting the wellbeing of older care home residents - A toolkit, which brings together cutting-edge resources to enable care homes, families, friends and residents to create the ideal environment for supporting resident wellbeing.

Funded by the Welsh Government, the toolkit has been informed by conversations with residents and professionals across care homes in Wales, as well as local authorities and health boards, drawing on a huge wealth of knowledge and experience.

The toolkit is designed to focus on the four main stages of life in a care home experienced by residents: moving successfully into a home; taking part in meaningful activities; finding a sense of purpose; and having a dignified end of life.

Mirroring the principles underpinning the Welsh Government’s Social Services and Well-being (Wales) Act 2014, the toolkit strives for residents to feel safe and protected, able to learn new things, and have personal dignity throughout their time at the home.

MOVING INTO A CARE HOME

When someone moves into a care home, it’s a time of significant change. To help new residents settle into a care home the toolkit suggests looking beyond just their personal and medical care and to try to get to know what matters to the resident by, for example, learning about their identity, occupation, and their family trees.

Feeling at home with meaningful activities

Access to meaningful, person-centred activities can help improve a resident’s sense of wellbeing. So, the toolkit suggests that care homes set up pen-pal schemes with local schools, host community coffee mornings, or encourage local community groups to showcase their activities in the home. It also suggests enabling family members to see what’s going on to encourage their involvement.

The research found that many care homes are already deploying a wide range of innovative activities. One care home regularly hosts silent discos where the residents get to choose the music they want to hear. Other homes were offering pet therapy or using special celebrations to serve up new foods and provide experiences of different cultures.

DEVELOPING A SENSE OF PURPOSE

Everyone’s wellbeing benefits from having their voice heard, and from having a sense of purpose. The

toolkit provides examples of how residents can feel part of the home by finding jobs such as cooking in the home’s kitchens.

END OF LIFE CARE

The toolkit says providing a good ending for a resident can have a positive impact on the wellbeing of the resident’s friends and family, as well as the care home staff. It suggests relaxing visiting hours to allow family members to be there when they wish, offering to clear a resident’s room if it is distressing for the family to do so, and honouring the resident by placing their photograph in a prominent place and lighting a candle during their funeral.

Age Cymru’s Kelly Barr, who co-ordinated the toolkit, said:

“Care homes have faced unimaginable pressures and challenges over the last few years, and despite this, we have heard incredible examples of how care homes continue to put residents at the centre of their care.

Staff are recognising the impact that person-centred care can have on the wellbeing of their residents. They also want to integrate residents’ families and carers into their lives as well as those active in the local communities. Older residents should be able to take part in activities that matter to them, feel useful, learn new skills, and stay connected to people that matter to them.

This toolkit brings together a wealth of resources as well as examples from care homes themselves to help equip staff, residents, and communities with the means to provide the best possible experiences for older care home residents.”

Minister for Children and Social Care, Dawn Bowden said:

“Care homes play an invaluable role in our communities, and I am pleased that we are supporting them in enhancing the care they provide.

We know that person centred care can boost the wellbeing of older people, and this Toolkit will contribute towards a positive experience for residents and their families across Wales, throughout their time living in a care home.”

Care homes staff, friends and families can download a copy of the toolkit at: agecymru.wales/carehomes. For more information, please call 029 2043 1555, or email carehomes@agecymru.org.uk.

South Lodge Care Home Reunites Resident with Family After Years Apart

South Lodge Care Home in Leicester has helped one of its residents, Karen, reunite with her family in Essex after years of separation.

Karen Rennie moved to South Lodge Care Home in 2019 to be closer to her daughter, while most of her family remained in Essex. Distance and circumstances made visits difficult, leaving Karen longing to see her loved ones.

With nearly two million older people in the UK experiencing loneliness (Age UK, 2018), South Lodge Care Home, part of Avery Healthcare, prioritises keeping residents connected to their families.

Recognising Karen’s deep desire to reunite with her family, the team at South Lodge Care Home made it their mission to make it happen.

After months of planning, Karen was able to visit Essex for ten days, staying at Brentwood Arches Care Home, another home within the Avery Healthcare Group.

During her stay, the 66-year-old spent cherished time with her

mother, brother, daughter, and close friends. They reminisced, shared laughter, and created new memories together.

She also enjoyed meals with her family, an experience she had longed for, and took part in various activities at Brentwood Arches Care Home.

Karen shared her joy, saying: “I’ve missed my family so much. Being able to spend time with them again was incredible. It’s something I’ll never forget.”

Brian Rennie, Karen’s brother, said, “It was emotional to be together again after so long. We’ve missed Karen being in Essex, and this visit gave us the chance to catch up on the years apart.”

Donna Bradley, Home Manager at South Lodge Care Home, added: “It’s been wonderful to see Karen reunited with her family. We always focus on the personal wishes of our residents, and this is a perfect example of how we go the extra mile.”

Karen’s story highlights the importance of family connections and the dedication of South Lodge Care Home in ensuring residents maintain their bonds, no matter the distance.

Premier Community Home Care Raises

Over £1900 In Aid Of Dementia UK

Premier Community Home Care have completed a 24-Hour Memory Walk at YourSpace Gym in Mansfield, raising over £1900 in aid of Dementia UK.

Starting at noon on Wednesday 26th of February, Premier Community staff, including Managers, Care Coordinators, and members of the finance and admin team, took turns walking on a treadmill for 24 hours straight to help raise awareness and honour loved ones and service users who have been affected by this devasting disease.

Twenty-six volunteers took part over the 24-hour period, and the team clocked up an impressive 128km – approximately the same distance from Mansfield, where the home care company is based, to Skegness!

Several team members also donned fancy dress to help create a talking point for gym-goers and encourage on-site donations. One of the participants, Ben Isterling, was fully committed to the role, and he decided to complete his 2-hour run in an inflatable alien costume!

“It’s hard work when you wear an alien suit, it’s a bit like doing it in a bin bag for 2 hours,” said Ben. He went on to explain that although it was hard work, it was definitely worth it, as a number of surprised

gym members kept asking him about the challenge and how they could donate. Ben concluded: “I’m pleased to have done it, and I would do it again as well!”

“As a community, we’re always eager to come together and make a difference. Dementia UK is a charity we’ve supported for the past 3 years, and this year, we’re once again standing behind their incredible work,” explains Tim Isterling, Communications Manager for the East Midlands-based care company.

“We witness the effects of dementia in the care we provide every day. But it’s not just a professional concern – many of us have personal stories of how dementia has affected our own families, robbing us of the people we love. It’s these personal connections that drive us to take on this challenge for them and all our amazing service users,” adds Tim.

Of course, none of this would be possible without the support of YourSpace – Mansfield

“Your Space Mansfield are happy to be able to support Premier Community’s charity event. We appreciate being able to give back to a company who do a lot in our community”. – Phil, Facilities Manager, YourSpace Mansfield.

Unlocking Occupancy Growth – Prioritising the Prospect Experience for Sustainable Success

By Ali Powell, CEO and Founder at Commercial Acceleration

The latest UK Care Homes Trading Performance Review 2024 shows occupancy levels rising to 88.3%, a positive sign of market recovery. However, while this progress is encouraging, it reveals significant untapped potential in how care homes attract and convert prospective residents.

Presenting care homes effectively is not just about showcasing services—it's about creating emotional connection and trust. Families are making difficult decisions in emotionally charged situations, which requires a sophisticated approach to relationshipbuilding and conversion. Care homes are offering something no one truly wants to need, making the challenge even greater.

To truly drive sustainable occupancy growth, care homes must focus on transforming the customer journey—from raising awareness to handling enquiries and guiding families through to admissions. Many providers are still missing key opportunities. Too often, care homes fall short in delivering the basics well, leading to lost enquiries and missed revenue potential.

CRITICAL AREAS NEEDING IMPROVEMENT INCLUDE:

Generating Quality Leads: It's essential to attract the right audience from the outset through targeted campaigns, high-value content, and strategic outreach across multiple channels, including community outreach, digital marketing, partnerships, referral networks, local events, print ads, and door drops.

• Empathetic First Contact: Enquiries must be handled with care, expertise, and emotional sensitivity, recognising the difficult decisions families face.

Personalised Tours: Showrounds should go beyond listing services, highlighting quality of life benefits such as personalised care plans, engaging activities, and the warmth of community life.

Clear Value Communication: Families need transparent, outcome-driven explanations of the value of care— focusing on dignity, well-being, and peace of mind, not just amenities.

• Consistent Post-Visit Engagement: Many care homes neglect follow-up strategies after visits, losing potential residents who may need further reassurance or time to decide.

TRACKING THE RIGHT METRICS:

To ensure the customer journey is effective, care homes should track key performance metrics, including: Monthly Lead Generation: Number of leads that meet predefined criteria indicating genuine interest or fit.

Monthly Visits: The number of on-site or virtual tours conducted within the month.

• Monthly Admissions: The total number of new residents admitted each month.

Lead Source Performance: Breakdown of leads by marketing channel (e.g., online ads, social media, referrals, events) to identify the most effective sources.

Average Admission Cycle Length: The average time from initial lead generation to a confirmed admission.

Monthly Marketing Spend: Total amount spent on marketing each month.

Website Traffic: Total visitors to the website and engagement rates for the month.

Social Media: Total followers and engagement on platforms like Facebook, LinkedIn, and Instagram.

THE OPPORTUNITY:

Investing in marketing and relationship-building efforts is not a luxury—it's essential. The cost per acquisition is often minimal compared to the hundreds of thousands in lifetime revenue generated from new residents. By focusing on consistency and excellence throughout the entire customer journey, care homes can significantly impact both occupancy rates and short- and long-term growth. The data is clear: doing the fundamentals well is not just good practice—it’s essential for both immediate results and lasting success. It’s time for care homes to move beyond filling rooms and start focusing on creating an inspiring customer journey that builds confidence, trust, and emotional connection with families.

If you need an expert in this area, contact Ali at Commercial Acceleration—specialists in strategy and implementation for transformational and turnaround results.

ali@comaccel.co.uk | comaccel.co.uk

Liverpool Care Home Residents Forge Friendships Through Pen Pal Initiative

Residents at Oak Springs Care Home in Liverpool, part of The Sandstone Care Group, have been embracing the joy of friendship and connection through a heartwarming pen pal initiative.

As part of the project, residents created thoughtful cards and exchanged messages of friendship with their fellow residents. They also penned heartfelt letters to residents at sister homes, Telford Hall and Burscough Manor, strengthening bonds across the Sandstone Care Group family and fostering new friendships.

The spirit of kindness and companionship extended to staff, who joined in by sharing treats with residents and colleagues, further enhancing the sense of community within the home.

Andrea Lyon, home manager at Oak Springs, said: “This initiative has been a wonderful way for our residents to celebrate friendship and connect with others. It’s truly heartening to see the joy that comes from a handwritten letter or a thoughtful card. These small gestures create lasting connections, not just within our home but across our sister homes as well.”

Residents Relish Bugs Life Encounters

A recent visit to a local dementia care home by Plymouth-based Bugs Life had residents captivated by the reptiles and animals they were able to meet, handle and feed.

Sarah McCaffrey, deputy manager at Butterfly Lodge in St Budeaux, said: “Our ladies and gents were fascinated with their animal encounters and surprised us with their willingness to handle them – including some they’d never come across before.

“Pancake the crested gecko, Milly the millipede and Tiddles the tortoise were among their favourites.

“And Buckbuck the hen, Cummacumma the chameleon, and the impressive cornsnake and surprisingly friendly Brazilian whiteknee tarantula were also great hits – not just with the residents, but also with many of my colleagues.”

David “the bug man” Grimes, established his business offering educational animal encounters for parties, schools, youth groups and residential homes, eight years ago.

The idea came to him after he had provided a ‘show and tell’ session featuring his many pets at a summer fair held at his daughter’s school.

David said: “It was incredibly popular, so my wife Sue and I developed the idea of creating a business where we could take a selection of the reptiles and animals into local schools and homes or take them as special guests to children’s parties and other events, and we’ve honestly never looked back.

“I am really passionate about all our creatures, so being able to turn my hobby into a way of making a living has been a dream come true.”

Sandbach Care Home Residents Enjoy MP Visit

Elworth Grange care home, in Sandbach, Cheshire, was visited on Friday, January 10, by Member of Parliament (MP) for Congleton, Sarah Russell.

The MP for Congleton enjoyed a tour round the 66-bedded residential and residential dementia care home, including the luxurious social spaces, attractive décor and freely accessible gardens.

Residents and colleagues at the care home enjoyed meeting the MP for Congleton and spoke to her about what life is like at Elworth Grange Care Home – which is an integral part of the local Sandbach community.

Rachel McIntosh, Elworth Grange Home Manager, said: “We were delighted to welcome MP Sarah Russell to our home. Everyone had a great time,

chatting and discussing key issues they care about and what actions can be taken to overcome them.”

Sarah Russell, Member of Parliament for Congleton, stated: "Many thanks to Elworth Grange for inviting me along. It was great to meet staff and residents of this care home which displays a real commitment to engaging with the local community as well as providing a good experience for residents."

The MP for Congleton also agreed to chair one of the care home’s gardening committee meetings this year with residents. Elworth Grange is a lifestyle dementia care home rated ‘Good’ by the Care Quality Commission.

First Ever Cyber Game Launched For Social Care Staff

The Digital Care Hub has launched the first-ever Cyber Game designed specifically for adult social care providers, offering a fun and engaging way to learn about cyber security and data protection.

Cyber threats are a growing concern in social care, with data breaches, phishing scams, and cyber attacks putting sensitive information and care services at risk. However, learning about cyber security can often feel overwhelming or complex. The Cyber Game changes that by making learning interactive, accessible, and enjoyable for care managers, care workers, and other staff members.

WHY PLAY THE CYBER GAME?

It’s free – There is no cost to play, making it accessible to all social care providers.

It’s fun and interactive – Learning about cyber security has never been this engaging!

Designed for social care – The game is tailored specifically to the challenges faced by care providers. Play through multiple characters – Build up skills and knowledge by playing as different characters.

The game presents real-world scenarios relevant to adult social care settings, helping players identify and respond to cyber risks in a safe environment. Whether it’s spotting a phishing email or ensuring secure data sharing, players gain valuable skills that can protect their organisation from cyber threats.

IMMERSIVE LEARNING THROUGH REAL-LIFE SCENARIOS AND CHARACTERS

The Cyber Game features a range of relatable characters and workplace situations, bringing cyber security challenges to life. Players can take on the role of a registered manager, a data protection lead or a care worker dealing with realistic cyber threats.

Each scenario is based on actual cyber incidents. The aim is to manage the crisis effectively. Players need to contain the damage, notify the right people and implement improvements to prevent future incidents. Just as in real life, the decisions they make will impact security, time and cost. It is all about balancing risks and impact. Move too quickly and they might overlook a key security issue. Move too slowly and they could cause unnecessary and expensive disruption.

WHY GAMIFY CYBER SECURITY TRAINING?

Daniel O’Shaughnessy, from the Digital Care Hub, said:

“We created the Cyber Game because traditional cyber security training can sometimes feel dry or difficult to engage with. By turning it into a game, we make it more accessible, enjoyable, and memorable. Gamification encourages active participation, helps players retain information better, and provides instant feedback on decisions. This approach is especially valuable in social care, where staff are already juggling multiple responsibilities. The Cyber Game allows them to learn at their own pace in a way that feels rewarding and practical.”

Care staff who tested the game said were positive about the scenarios saying:

"These are good scenarios - typical and indicative of what may occur and give people an idea of what they need to be thinking about.''

Through interactive decision-making, players navigate challenges and see the impact of their choices, reinforcing key lessons in a way that traditional training cannot.

Play the game online at: www.digitalcarehub.co.uk/cyber-game

Watch our short video guide on how to play the game.

Hartford Care Acquires Newly Built Care Home In Eastleigh, Hampshire

Hartford Care has acquired a residential care home in Eastleigh, Hampshire and will partner with Highwood Group to develop the site. Construction on the new 70-bedroom care home, on Chickenhall Lane, will commence in the Autumn subject to planning and the home will be scheduled to open in Summer 2027.

The new home will offer dementia care, residential care, nursing care, respite breaks and end of life care, and will be positioned alongside landscaped green spaces. It will be built with industry-leading sustainability credentials and will be rated BREEAM Excellent, with significant renewable energy elements including solar panels, heat pumps and smart energy systems.

Highwood, an expert in delivering innovative and sustainable care homes, will be developing the home, in a continuing partnership between the two companies which already has two new schemes currently under construction in Alton and Southampton, both due to open to residents in May this year, and the acquisition of a care home in Fordingbridge, New Forest with construction due to begin this Summer.

Kevin Shaw, Chief Executive of Hartford Care, comments: “Fundamental to our growth strategy is the high quality of care we offer and the ways in which we enhance the lives of our residents. Our ongoing partnership with Highwood strongly supports this commitment through the delivery of exceptional, future-proof buildings and facilities. The new home in Eastleigh enables us to extend our expert specialist care and ‘home from home’ environment to even more people.”

Phil Prosser, Managing Director of Highwood Homes, says: “We’re delighted to add another home to the Hartford Care and Highwood partnership which spans over a decade. The delivery of a new care home in Eastleigh will build on the recent successes at Alton Place and Moorhill, both now close to build completion, and the recent acquisition of a care home in Fordingbridge. These new homes form a growing portfolio of best-in-class facilities for Hartford Care, with several more already in the pipeline.”

Enhancing Care Through Excellence: The

Role of a Dedicated Pharmacy Partner

The foundation of exceptional care home service lies in collaboration, efficiency, and reliability. For over a decade, Care Quality Pharmacy (CQP) has stood as a trusted partner for care homes across England, Scotland, and Wales. With a specialised approach to care home pharmacy services, CQP ensures residents receive timely and accurate medication, allowing carers to focus on what truly matters: quality time with their residents.

One of the most significant challenges for care homes is navigating missing or out-of-stock medications. CQP’s proactive system addresses this with precision. Their team checks prescriptions, liaises with GP services on behalf of the care home, and resolves discrepancies swiftly. Additionally, CQP’s access to national wholesale suppliers and long-standing relationships ensures a robust strategy for managing short supply issues, keeping residents’ needs a top priority.

Medication errors, often a stress point for staff, are almost eliminated thanks to CQP’s cutting-edge systems. Medications are picked using robotic technology, followed by a meticulous two-stage accuracy check by a pharmacist. This stringent robotic process has achieved an impressive error rate of less than two parts per million. Furthermore, integrations with market leading eMAR providers and coloured paper MAR entries are handled by CQP, reducing the administrative burden for care home teams.

Timely delivery is another hallmark of CQP’s service. Monthly deliveries are scheduled up to six days in advance, and their teams ensure precision and dependability making the booking-in process hassle free. For urgent needs, a 4pm interim cut-off guarantees next-day delivery, including Saturdays. CQP’s commitment to care extends beyond medication. Their open communication lines, available seven

days a week, foster seamless interactions. Moreover, their Quality Assurance Team conducts annual face-to-face compliance audits, enhancing regulatory compliance and resident satisfaction. Added services, such as guidance on covert medicine administration and homely remedies advice, showcase their dedication to meeting every need.

Leading national care home partners trust CQP completely to manage pharmacy services across their entire estates. This unwavering confidence is a testament to the expertise, efficiency, and reliability that CQP brings to the table. Care homes also benefit from no-cost residential returns collection and free online medication training sessions. CQP supports staff development, ensuring a high standard of care using the CQP systems and processes.

By embracing the ethos of collaborative working, Care Quality Pharmacy sets the benchmark for care home pharmacy services. Their efficiency, responsiveness, and focus on compliance empower care homes to achieve the best outcomes for their residents. In an ever-demanding sector, CQP remains a steadfast partner, proving that the right support makes all the difference.

NHS prescription item dispensing data from October 2024 shows CQP to be the 6th

pharmacy in England and therefore possibly making it the largest independent

pharmacy in the country.

Care Quality Pharmacy can be contacted by telephone on 0800 970 8844, online at cqpharmacy.co.uk/care or by contacting the National Partnerships Director, Patrick Bell directly at patrick@cqpharmacy.co.uk

National care home only pharmacy operating since 2011, based in the Midlands – serving England, Scotland and Wales.

Missing medication? Our team checks all your prescriptions for you and informs you of missing medication - huge time and cost saving to the home, freeing up your quality time with your residents.

Out of stock medication? We manage the entire short supply and out-of-stock medication process. Medication errors? Our resident order is picked by robots, then a 2 – stage independent accuracy check by pharmacists ensures you have the right medicine, on time, every time.

eMAR Integrations - Our systems work alongside all major eMAR providers

Are your deliveries on time? Our monthly deliveries are up to 6 days in advance, giving you plenty of time to book in medication. Saturday deliveries included.

Open Communication - One direct communications team, answering calls & responding to emails giving you one SLA for all of your homes.

Compliance - Quality Assurance Team – guaranteed face-to-face annual compliance audits. Consistency of service and delivery with audit trail.

We are Specialists in care home only dispensingDouble labels, Covert administration and Homely remedies advice.

Free Residential Returns Residential home’s returns are collected – no cost implications to you.

Free Medication Training – Both online and face-toface options available.

Become part of the care home pharmacy delivering excellence in medication management across the country.

References available on request.

To organise an introductory meeting please contact National Partnerships Director, Patrick Bell: Email: patrick@cqpharmacy.co.uk

Tips For Efficient Yet PersonCentred Care Operations

As 2025 gets into full swing, the social care sector finds itself grappling with the lingering challenges of a difficult 2024.

In response, Log my Care, the intuitive care management platform, has launched Shaping Social Care 2025, a new e-book full of expert perspectives and strategies to support the sector. This article by Mark Topps is an extract from the report, which features six additional chapters of predictions and advice from leading experts covering topics across legal, CQC, HR, complex care, and technology.

When discussing efficiency, we often focus on time savings, which shifts our attention from evaluating existing processes. Additionally, we must consider our teams and those we support, balancing efficiency with quality. Here are practical strategies to achieve both.

ADMINISTRATION AND EVALUATIONS

A large part of social care involves administration, making it an ideal area for streamlining. However, social care often lags in adopting digital tools and AI. While technology isn’t a cure-all, it’s an accessible way to improve workflows without hefty costs.

Many providers already use Digital Care Planning systems, but are these systems being fully utilised? Often, key features are disabled during setup, integrations face challenges, and tools go unused due to limited training. Revisiting these systems and addressing gaps can unlock untapped efficiencies. Proper training can save time, reduce manual work, and allow teams to focus on high-quality care.

Here are some strategies and tools to enhance efficiency:

● Digital Care Planning and EHR Integration: Integrating Digital Care Planning systems with electronic health records (EHRs) ensures quick access to essential information, improves accuracy, and reduces time spent on communication with healthcare professionals.

● Digital Rostering: Tools like Log my Care’s Rostering add-on simplify rota creation, optimise staff deployment, and align carers with service users’ needs, improving both efficiency and care quality.

● Process Mapping: Visualise workflows to identify inefficiencies and bot-

tlenecks. Regular updates ensure relevance and provide clarity for teams.

● Simplify Workflows: Eliminate redundant tasks and combine actions where possible. Streamlined workflows save time and reduce errors. These strategies help create efficient systems, allowing more focus on delivering quality care.

TRAINING, DEVELOPMENT, AND HORIZON SCANNING

Time management is crucial for productivity and quality care. Investing in training and development can significantly enhance efficiency. Consider the following:

● Time Management Training: Tools like the Eisenhower Matrix help staff prioritise tasks based on urgency and importance, ensuring critical items are addressed promptly.

● Goal-Setting and Task Management: Training staff to set realistic goals, break projects into manageable steps, and establish achievable deadlines fosters accomplishment and reduces burnout.

● Continuous Learning: Encourage staff to stay updated on best practices and emerging technologies. This keeps teams engaged, skilled, and ready for challenges.

● System Reviews and Innovations: Regularly evaluate current systems and explore new technologies to identify tools that enhance both efficiency and care quality.

Investing in these areas builds a proactive, capable team ready to meet the demands of modern social care.

PERSON-CENTRED CARE

While most claim to deliver person-centred care, it’s worth reflecting on whether unique needs are genuinely met. Consider the following:

● Reflect on Care Delivery: Imagine care without constraints like cost or staffing—what would you change? Use these insights to identify actionable steps, such as adopting new technology, reviewing care plans more frequently, or increasing staffing levels.

● Feedback Utilisation: Evaluate how feedback is gathered, analysed,

and acted upon. Effective systems not only highlight improvements but also show service users and staff their input is valued.

● Rethink Staffing Ratios and Rostering: Analyse staffing data to identify needs and explore different shift patterns or task-sharing opportunities. Involving staff in this process can lead to innovative solutions that enhance care and efficiency.

By reflecting, gathering feedback, and actively involving your team, you build a foundation for continuous improvement.

TEAM COLLABORATION AND COMMUNICATION

Streamlining communication is critical for operational efficiency:

● Consolidate Communication Tools: Using multiple systems can cause confusion and duplication. Centralising tools enhances coordination and reduces administrative burdens.

● Optimise Meetings: Regular, focused meetings with clear objectives are more effective than broad, infrequent gatherings. Purpose-specific meetings foster engagement and clarity.

● Collaborative Culture: Streamlined communication and purposeful meetings build trust and morale, empowering teams to work together effectively. This enhances processes and ensures exceptional personcentred care.

FINAL THOUGHTS

Efficiency in social care goes beyond saving time—it’s about maximising resources, eliminating unnecessary tasks, and streamlining processes. The ultimate goal is improving outcomes for the people we support. By fostering collaboration, leveraging technology, and focusing on quality, we can create a system that balances efficiency and care excellence.

Scan the QR code to read the full ebook for free

The Care Workers’ Charity Welcomes Government’s Workforce Survey

The Care Workers’ Charity (CWC) has welcomed the release of the Government’s Adult Social Care Workforce Survey, which it says, provides valuable insights into the challenges faced by those working in the sector. While this report has taken some time to be published, the charity said it is pleased to see these issues formally recognised and said it looks forward to working with policymakers to ensure meaningful improvements for the workforce.

THE FINDINGS HIGHLIGHT MANY OF THE KEY CONCERNS

INCLUDING:

• Low pay remains a significant issue, with two-thirds (67%) of care workers citing it as a reason for considering leaving the sector.

• Over half (52%) of care workers report worrying about work outside of working hours, illustrating the emotional demands of the role.

• Nearly half (49%) have experienced or witnessed physical violence in the workplace, demonstrating the urgent need for better protections and support.

The findings, the charity saaid align closely with the early findings of CWC’s own Wellbeing Survey, designed to capture the real-life experiences, challenges, and needs of care workers. Closing mid-March, the charity said: “we already have over 2000 and invite care workers across roles—

whether you’re a care assistant, support worker, outreach worker, registered manager, assistant manager, or personal assistant—to participate in our Care Worker Wellbeing Survey, part of The Care Workers’ Charity’s Advisory Board and Champions Project.”

Follow https://www.research.net/r/cwcmwbsurvey to find the survey.

The survey should take 10–20 minutes to complete.

“The publication of this survey provides a timely opportunity for government, employers, and charities to work together to address the challenges it outlines. We want to collaborate with policymakers and sector leaders to develop solutions that will support and sustain the workforce. “

“At CWC, we are already taking action to improve the lives of care workers through”:

Crisis grants for those facing financial hardship.

Mental health and wellbeing support tailored to the needs of care workers.

Advocacy and campaigning to ensure care workers’ voices are heard in policy discussions.

“We look forward to seeing how this data informs future workforce strategies and welcome discussions on how we can support efforts to improve the working lives of those in social care. Together, we can create a stronger, more sustainable future for the sector.”

Northumberland Care Home Residents Enjoy MP Visit

HC-One’s Ashington Grange Care Home, in Ashington, Northumberland, was visited on Friday, February 28, by Member of Parliament (MP) for Blyth and Ashington, Ian Lavery.

Residents and colleagues of the HC-One owned care home enjoyed meeting the MP for Blyth and Ashington and spoke to him about what life is like at Ashington Grange Care Home – which is an integral part of the local Ashington community. Ian enjoyed a tour around the 55-bedded residential, nursing and dementia care home, including the lounge, dining areas and landscaped gardens.

Ian took some time to meet and speak with residents and colleagues from different departments, who each explained their job roles and how each of the communities within the home contributes towards the health and wellbeing of residents

Ian visited Ashington Grange’s new sensory room and even held a small Q&A surgery with residents. All

residents spoke to their local MP, and Ian was open and honest in response to the questions.

Andrea Pringle, HC-One’s Ashington Grange Care Home Manager, said:

“It was nice to see that Mr Lavery was taking an interest into what our residents had to say, listening to their views and even saying he will take back some of their comments back to Parliament – which made them feel still part of the community.”

Ian Lavery, Member of Parliament (MP) for Blyth and Ashington, stated:

“It was a pleasure to visit Ashington Grange on Friday and spend time with both carers and residents. Having visited many times before, I’m always impressed by the incredible work being done.”

“This visit was especially enjoyable as I had the chance to sit with residents and discuss national and global politics. I’m continually moved by the dedication of the carers, who work tirelessly to maintain the dignity of residents and ensure their later years are fulfilling.”

Elevate Your Care Sector Brand with DAPS Agency Ltd

In an industry as vital and challenging as the care sector, having the right communications partner can be the difference between being just another provider and becoming a recognized leader. At DAPS Agency Ltd, we understand the intricacies of the care sector and are uniquely positioned to help organizations like yours achieve exceptional visibility, build trust, and celebrate success. With our deep expertise and proven strategies, we help care providers not only meet their immediate goals but establish long-term reputations as thought leaders in the industry.

A Partner That Understands Your World

At DAPS, we know the care sector isn’t just about providing services—it’s about creating communities, supporting families, and delivering dignity. We recognize the challenges you face every day: driving occupancy, retaining talented staff, building strong stakeholder relationships, and responding effectively to ever-changing regulations. Added to this are industry-specific hurdles such as financial constraints, technology adoption, and navigating complex regulatory landscapes.

DAPS Agency specializes in translating the incredible work you do into compelling stories that resonate with your target audiences. From securing positive media coverage to celebrating milestones within your organization, we ensure your message is heard by the people who matter most. Whether it’s families searching for the perfect care home for a loved one, investors considering innovative care sector technologies, or policymakers shaping the future of social care, we’ll position your organization as a trusted, forward-thinking leader.

THOUGHT LEADERSHIP: YOUR VOICE, AMPLIFIED

We believe that the care sector deserves more champions and fewer misconceptions. Our team at DAPS knows how to position key players in the care industry as authoritative voices in the press and broadcast media. We work with you to identify the stories that set you apart, whether it’s groundbreaking innovations in care delivery, inspiring resident stories, or your commitment to employee well-being. For example, care home groups face mounting pressure to balance

resident care with financial sustainability. By showcasing cost-effective solutions or new approaches to care delivery, we can elevate your reputation and highlight your innovation. Similarly, if you’re a care technology provider, we’ll craft narratives around the life-changing impact of your tools, making it clear how your solutions address real-world challenges in the sector.

Through carefully crafted opinion pieces, insightful white papers, and impactful interviews, we’ll ensure your expertise reaches a wide audience. Our goal is to not only highlight what you do but to frame it within the broader context of the care sector’s most pressing issues, cementing your reputation as a thought leader.

A COMPREHENSIVE COMMUNICATIONS PARTNER

DAPS is not just a public relations agency; we are your end-to-end communications partner. With decades of experience across various disciplines, we bring unparalleled expertise to every project. Our services include:

Media Relations: Running global press offices and securing high-profile coverage that aligns with your goals.

Crisis Communications: Managing sensitive issues with precision and professionalism to protect your reputation.

• Content Creation: Developing engaging content for social media, websites, newsletters, and more to keep your audiences informed and inspired.

• White Papers and Lobbying: Crafting authoritative documents and campaigns that influence policy and stakeholder opinion.

• Stakeholder Relations: Building and maintaining strong relationships with key stakeholders to support your long-term objectives.

For care home groups, this might mean helping you navigate negative media coverage or shaping narratives around resident-focused innovations. For technology providers, we can highlight the real-world impact of your solutions. And for care sector financiers, we can position your role as a critical enabler of growth and innovation.

No matter the challenge, DAPS delivers tailored solutions that drive results. Our ability to pivot across these areas ensures that you’re always prepared and positioned for success.

WHY CHOOSE DAPS AGENCY LTD?

DAPS was founded by Anneli Lort and Firgas Esack, two communications veterans who bring a wealth of experience and passion to the table. Having worked with some of the world’s leading brands and organizations, Anneli and Firgas understand what it takes to cut through the noise and make an impact.

Our unashamedly remote working model means that every penny

you spend goes directly toward securing top-tier results. We don’t carry the overheads of a traditional agency, and because we’re made up of senior professionals only, you can trust that your account will always be handled by experts. This streamlined approach saves you time, money, and ensures consistent excellence.

CELEBRATING THE POSITIVE

In a sector that often grapples with scrutiny, DAPS focuses on creating feel-good coverage that highlights the incredible stories within your organization. For care home groups, this might mean showcasing innovative resident programs or celebrating staff achievements. For care technology providers, it could involve spotlighting the human stories behind your solutions. And for financiers, it’s about demonstrating the positive impact of your investments on care delivery.

We believe that celebrating success is as important as addressing challenges. Whether it’s a heartwarming initiative that brought joy to residents, a new service that’s improving lives, or an award that recognizes your hard work, we’ll make sure these moments receive the recognition they deserve.

THE DAPS DIFFERENCE

Our clients choose DAPS because we deliver:

• Tailored Strategies: Every organization is unique, and we take the time to understand your specific goals and challenges.

• Proven Expertise: With a track record of delivering exceptional results, we’re trusted by clients across industries, including the care sector.

• Proactive Partnership: We don’t just react; we anticipate. Our team stays ahead of trends and opportunities to keep your communications fresh and relevant.

• Human-Centric Approach: At the heart of everything we do is a commitment to authenticity and empathy, ensuring your stories connect with audiences on a deeper level.

SUCCESS

YOUR NEXT STEP TOWARD

The care sector is a complex and ever-evolving landscape, but with the right communications partner, you can navigate it with confidence and clarity. DAPS Agency Ltd is here to help you amplify your voice, celebrate your successes, and tackle your challenges head-on. If you’re ready to elevate your brand and make a lasting impact, contact us today. Let’s work together to showcase the incredible work you do and position your organization as a leader in the care sector.

To book a free, no-obligation one hour consultation with DAPS to discuss your communications challenges and needs, go to daps.life/DAPS60 www.dapsagency.com

Providers Welcome House of Lords’ ‘Clear Message’ on Care

Social care campaigners are hoping a House of Lords amendment, which would make social care providers exempt from the planned rise in Employer’s National Insurance Contributions, will be accepted by the Government.

Earlier this week the House of Lords supported a Liberal Democrat amendment to the National Insurance Contributions (Secondary Class 1 Contributions) Bill which would exempt social care providers, NHS GP practices, NHS commissioned dentists, NHS commissioned pharmacists, charitable providers of health and care, and those providing hospice care from the increase.

The social care provider organisation, The Independent Care Group (ICG) hopes the Government will have a rethink and accept the amendment.

ICG Chair Mike Padgham said: “The House of Lords has sent a clear message to the Government that it believes the health and social care sector should be exempt from the rise in Employer’s National Insurance Contributions.

“We hope that it prompts the Government to have a rethink and change the policy before it comes in this April.

“Many social care providers will face real financial difficulty if the increases go ahead and we hope there is a change of heart.”

The vote came on the same day that social care providers held a Day of Action calling on the Government to support the social care sector.The day of action, organised by Providers Unite, a coalition of social care representatives, included a march in Westminster.

It called on the Government to review the impact the proposed increase in Employer’s National Insurance Contributions and rise in the National Living Wage will have on social care.

Campaigners want the Government to make social care providers, including hospices, exempt from the National Insurance increase or make more funding available to help social care providers meet rising costs.

Secretary of State Names Sir Mike Richards for Chair of CQC

The Secretary of State for Health and Social Care, Wes Streeting MP, has named Professor Sir Mike Richards CBE as his preferred candidate for next Chair of CQC.

Subject to approval by the Health and Social Care Select Committee, Mike Richards will take over from the current Chair, Ian Dilks, once his appointment ends.

CQC welcomes this announcement and will issue a full statement following the Committee’s pre-appointment hearing.

Subject to approval by Parliament’s Health and Social Care Select Committee, Richards will take over from the current chair, Ian Dilks, once his appointment ends.

Richards became the CQC’s first chief inspector of hospitals in 2013 and led the development and implementation of a new approach to hospital inspection. He

retired from this role at the end of July 2017.

Sir Mike’s appointment marks an important moment for health and social care regulation. With a distinguished career spanning clinical leadership and regulatory roles, he brings not only expertise but also a deep appreciation of the challenges facing the social care sector.

Professor Martin Green OBE, Chief Executive of Care England, said: “Sir Mike Richards is an excellent choice to lead the CQC. He understands the vital role of social care and the need for a regulatory system that supports, rather than stifles, high-quality care. At a time when providers are under immense pressure, we need leadership that listens, engages, and ensures regulation is fair, proportionate, and focused on what truly matters – delivering the best possible care for those who need it. We look forward to working closely with Sir Mike and Sir Julian Hartley to build a system that works for both providers and the people they support.”

Dorset Care Home Residents Enjoy Flipping Good Time On Pancake Day

Eager care home residents flipped for victory when they joined in a community pancake race in Dorset.

An intrepid party from Colten Care’s dedicated dementia care home The Aldbury in Poole travelled to Wimborne for the town’s annual Shrove Tuesday fun.

Frying pan in hand and with cake on pan, residents joined fellow competitors, young and not so young, for the light-hearted competition involving a route round the famous Minster.

As participants raced, cheered on by wellwishers and town folk, the expectation was that they would flip their pancake as they passed each of the four corners of the iconic building.

Taking part in the wheelchair category, The Aldbury’s Valerie Sharp and fellow resident Cynthia Wood came in third and fourth respectively, with the pushing power supplied by Companion Pauline Gauden for Valerie and Minibus Driver Nick Meyers for Cynthia.

Valerie said of the spectacle: “An artist couldn’t paint this picture. It was such a memorable, fun day. This event gave everyone a lift.”

Cynthia said: “It was very good and I was so happy to see everyone enjoying themselves.”

The Wimborne Minster race was a traditional feature of the town’s countdown to Lent in ages past and was revived 27 years ago to become popular once again. The start of the first race of the day is marked by the tolling of the ‘pancake bell’.

The Aldbury Companion Melissa Siat said:

“This is a much-loved community tradition in Wimborne that guarantees plenty of fun and laughter, with a touch of friendly competition.

“Our Chef at The Aldbury made our pancakes specially and our residents were only too happy to pop them on the pan, flip them and race along.

“It was a lovely occasion that brought people in the community together for a day of friendship and fun."

The Aldbury is one of 21 Colten Care homes in Dorset, Hampshire, West Sussex and Wiltshire.

Among the other Dorset homes, there was Shrove Tuesday fun at Castle View in Poundbury where a game of pancake tossing had the lounge filled with laughter.

Companion Hayley Legg said: “The pancakes went everywhere and it was wonderful to see everyone enjoying themselves and sharing in the fun.”

UK Care Week: Empowering Care Professionals

UK Care Week is an event exclusively for care professionals, designed to empower and equip you with the skills to enhance the lives of those in care. This event provides a vital platform to explore industry-leading content, innovative solutions, and hands-on product demonstrations.

With 100+ CPD-accredited sessions, innovative products from 150+ top suppliers, and tailored guidance at the CQC Inspector Hub, you’ll find resources to meet the highest standards. Dive into interactive features like the Virtual Dementia Tour and expert-led training to elevate care.

WHAT’S ON THE AGENDA?

The event features an impressive lineup of sessions, workshops, and opportunities to engage with the latest developments in the care sector. Key highlights include:

THE CARING VIEW THEATRE

Hosted by the passionate team behind the Caring View Podcast, this theatre promises engaging discussions and insights into the latest care practices and strategies. Meet over 150 exhibitors showcasing solutions designed to stimulate business growth and help implement sustainable care models. Discover cutting-edge technologies and practical tools to elevate your care services.

Attend interactive seminars hosted by industry experts. These sessions tackle real-world challenges in care settings and offer actionable solutions to overcome them. Gain up to 12 CPD points across 2 days.

CQC INSPECTOR HUB

Book a 1-2-1 meeting with a CQC Inspector to discuss any queries you may have; local inspectors will be

able to answer any queries, as well as dealing with registration advice.

CO-LOCATED EVENTS

Gain access to additional CPD sessions and resources through co-located events, including The Alzheimer’s & Dementia Show, Neuro Convention, and Naidex. These events create a collaborative environment that unites aspects of health, social care, rehabilitation, inclusion, and diversity.

EXCLUSIVE TRAINING OPPORTUNITIES

In partnership with Training2Care, co-located event The Alzheimer’s & Dementia Show offers unique experiential training sessions tailored to dementia care:

• Virtual Dementia Tour: £60 + VAT per session

• Dementia Interpreters Workshop: £45 + VAT per session

• DIET, Dining Immersive Experiential Training: £60 + VAT per session

• Autism Reality Experience: £60 + VAT per session

Spaces for these sessions are limited, so early booking is highly recommended. Uk Care Week visitors can book onto these sessions via the Alzheimer’s & Dementia Show website - www.alzheimersshow.co.uk/training

Join us at UK Care Week 2025 and take part in this essential gathering of care professionals. Connect with experts, explore innovative solutions, and access tools to drive care excellence.

Register for your free ticket today and secure your place at the NEC Birmingham on 19-20 March 2025www.ukcareweek.com

A Raunds woman has celebrated her 102nd birthday surrounded by family and staff at a local care home.

Dora Hewitt, from Upper Dean in Huntingdonshire, enjoyed celebrations at Ashfield House along with fellow residents. Dora, who has lived at the home since 2018, joined the Women’s Land Army at 19-years-old, during which she marched in Bedford in front of Princess Elizabeth and Princess Margaret. During this time, she met Leslie – who became her husband – on a cycle ride. Dora is a proud mother of two daughters, grandmother to seven,

The Joint Impact of Caregiving: New Research

Reveals Over Half of Caregivers Live in Pain

New survey insights reveal the far-reaching impact caregiving can have on physical and mental well-being, with over half (54%) of caregivers reporting weekly back, joint or muscle pain, and 1 in 5 (19%) experiencing daily stress or anxiety.[i] Dr Dawn Harper shares her tips to help cope.

There are approximately 4.7 million unpaid carers in the UK,[ii] defined as those who provide unpaid care for someone who is ill, disabled, older, has mental health issues or struggles with addiction. However, this figure excludes the many who regularly care for children, neighbours or friends and family needing support beyond the traditional definitions. Carers UK estimates that the number of unpaid carers could be as high as 10.6 million, highlighting a significant lack of personal and societal recognition of what it truly means to provide care.[iii]

A new survey, commissioned by GOPO® Joint Health – a leading supplement proven to reduce pain and stiffness and improve mobility – polled 1,001 self-defined caregivers. The findings reveal the true impact of caregiving on mental, emotional and physical health. Over one-third (37%) have experienced significant strain, discomfort or injury to their joints as a result of assisting or lifting the person they care for, and almost half (47%) frequently endure persistent aches, stiffness or pain that lingers long after caregiving tasks.i As a result, one-third (32%) rely heavily on pain medication, putting their own long-term health at risk.

The mental toll of caregiving is profound, with almost half (46%) of caregivers feeling emotionally drained by the relentless stress it brings. One in seven (13%) rely on support services for their well-being, while nearly half (44%) experience loneliness or isolation at least once a week, often facing the demands of caregiving alone.

Despite these challenges, almost half (49%) of respondents cannot remember the last time they practiced self-care, admitting that their own needs always come last.i While caregivers devote themselves to others, acknowledging the importance of self-care, and setting aside time for their own well-being is vital.

Dr Dawn Harper, formerly a caregiver to her mother, NHS doctor for over 30 years and author of ‘Live Well to 101’, comments: “Caregiving is a labour of love, but the selfless nature of the role puts many caregivers at serious risk of poor health. As a GP I see first-hand the impact that caring can have on both physical and mental ill health. To continue supporting others, it’s vital to care for yourself first. Just like the safety advice on an aeroplane – put on your own oxygen mask before helping others. Prioritising your own wellbeing ensures you have the strength, resilience and capacity to provide the care your loved ones need in the long-term.”

Dr Dawn Harper provides her top tips to support caregivers’ health and well-being: Seek support from peers: “It can be easy to lose your identity when providing care, so it’s important to connect with peers who are in a similar situation. If you are unable to leave the house often, online forums or virtual coffee sessions can provide an outlet to enable you to open up to someone who understands exactly what you’re going through. Their acceptance and understanding can be a great way to support your emotional health and leave you feeling less alone.”

Schedule self-care: “Caregiving often leaves little time for personal well-being, but self-care isn’t a luxury, it’s a necessity. Schedule self-care just like any essential appointment and if you’re struggling to find the time, start with small manageable breaks of just 5-10 minutes and commit to doing one thing that makes you feel recharged. This could be as simple as having a cup of tea in silence or reading a few chapters of your favourite book.”

Build your mental resilience: “Mental resilience helps caregivers manage stress, maintain emotional balance and continue providing care without burning out. Incorporate techniques such as mindfulness, deep breathing, yoga or meditation, all of which can be practiced in as little as 15 minutes. If you are struggling with your mental health, make sure to reach out to mental health helplines or listening services, or discuss your feelings with your GP or pharmacist.”

Prioritise your physical health: “Caregiving is a physically demanding role, and these survey findings reveal the true toll caregiving can take on your physical health. Protect your joints and posture by using proper lifting techniques when assisting with mobility, and address any aches and pains early to help prevent chronic conditions from appearing later down the line. A joint health supplement such as the galactolipid, GOPO, a compound derived from rose-hip, may be of great benefit, with research indicating that it can effectively relieve joint pain.[iv] The natural anti-inflammatory properties of GOPO make it a viable replacement to pain killers,iv without the risk of harmful side effects, and a sustainable way to manage pain long-term.”

Extensive studies involving over 400 patients with chronic pain conditions, such as osteoarthritis, have shown that GOPO® produces significant and consistent pain relief and improved joint function. In one study, 8 out of 10 patients reported a significant reduction in pain after just 3 weeks of GOPO®.[v]

GOPO® Joint Health is available from Boots, Amazon, and independent chemists and retailers nationwide. Visit www.gopo.co.uk for further information.

[i] GOPO® Joint Health survey on 1,001 caregivers in the UK. January 2025.

[ii] The Kings Fund. 2024. What are unpaid carers, who are they and how often do they provide care? Available at: https://www.kingsfund.org.uk/insight-and-analysis/data-and-charts/unpaid-carersnutshell#:~:text=According%20to%20the%202021%20Census,females%20from%20the%202011%20Census. (Accessed: January 2024). [iii] Carers UK. 2023. Annual Report 2022-2023. Available at: https://www.carersuk.org/media/ynfpnjwk/carers-uk-annual-report-22_23 (Accessed: January 2025).

[iv] Winther, K et al. “A powder made from seeds and shells of a rose-hip subspecies (Rosa canina) reduces symptoms of knee and hip osteoarthritis: a randomized, double-blind, placebo-controlled clinical trial.” Scandinavian journal of rheumatology vol. 34,4 (2005)

[v] Winther, K et al. “A powder made from seeds and shells of a rose-hip subspecies (Rosa canina) reduces symptoms of knee and hip osteoarthritis: a randomized, double-blind, placebo-controlled clinical trial.” Scandinavian journal of rheumatology vol. 34,4 (2005)

[vi] Rein E, Kharazmi A, Winther K. A herbal remedy, Hyben Vital (stand. Powder of a subspecies of Rosa canina fruits), reduces pain and improves general wellbeing in patients with OA – a double-blind, placebo-controlled, randomised trial. Phytomedicine 2004.

[vii] Christensen R et al. Does the hip powder of Rose canina (rosehip) reduce pain in osteoarthritis patients? – a meta-analysis of randomised controlled trials, Osteoarthritis Cartilage (2008)

[viii] Schwager J, Richard N, Wolfram S. Anti-inflammatory and chondro-protective effects of rosehip powder and its constituent galactolipids GOPO Poster presentation at the World Congress of Osteoarthritis (OARSI) 2008

Mum Joins Her Son In Kings Lynn Care Home

A resident at Black Swan Care Group’s Kings Lynn care home has been joined by his mother at the home.

Gary Stevens, 74, moved into the care home on Kettlewell Lane in November 2022. Gary has Parkinsons’ and is supported by the care team at the home which supports up to 45 residents. Gary is an ardent West Ham United fan who enjoys watching his favourite team and most other sports on TV, along with crime dramas. He also enjoys jigsaw puzzles and reading John Grisham novels.

His mother, Rose, joined him at the home at the end of February. Aged 95, she enjoys quizzes and chatting with other people. She is

excited about moving into the home from her current home in Canvey Island in Essex.

Co-Manager at Kings Lynn care home Sally Haynes admits it’s an unusual situation: “I don’t think it’s something I’ve come across before in my long career in care. Gary’s been with us for two and a half years and we’re pleased to be supporting him. We were delighted when his family asked if Rose could come to live at the home. She is settling in well and it must be lovely for them to be back living together again. I’m sure she’s going to be keeping an eye on her son!”

Taylor & Taylor, a group of family-owned residential care homes approached food procurement experts, allmanhall to achieve scalable cost savings and efficiencies to support their growth plans. They needed to ensure no detrimental impact to the excellent quality of their food offering and their residents’ dining pleasure.

Their desire was to achieve a 5% food cost saving and to ensure ongoing effective management of catering budgets and invoicing. Operationally, access to reports and insights were key, as was ease of ordering and management of stock and deliveries.

allmanhall undertook a like-for-like benchmark and identified achievable food cost savings of 11.4% - more than double the initial objective!

allmanhall delivered tech demos of the catering control platform for Taylor and Taylor, ensuring it met their needs and provided training for the team. As well as providing useful operational functionality like stock taking and standing orders, the catering control platform proposed would also give access to management reports and facilitate central billing and conversion of all supplier invoices in to 1 per month. Samples and on-site supplier meetings were also arranged on behalf of the homes, to confirm that the quality was to the required standard. allmanhall have also supported Taylor and Taylor with the launch of a community engagement event for one of their newest homes.

A few months into the contract, the actual results were found to be an 18% food cost saving! You can watch this short video on You Tube to find out more…

“From day 1, the care and attention provided by allmanhall has been exceptional. The team truly listen to us, to what our challenges are and are always willing to help in any way they can. Their approach is thorough and responsive, meaning we feel fully supported. Everyone we’ve met from allmanhall has been hands-on, down to earth, genuine and considerate.

I’ve been impressed by the savings we’ve already seen, the flexibility regarding suppliers and by the excellent quality. The consolidation of invoices into 1 per month is a huge win.

We have relationships and contact with people across the allmanhall team – all there to help and to advise or resolve depending on what we need. With challenges around labour shortages and food inflation, this is hugely valued. It frees up the team and gives us peace of mind.

I would wholeheartedly recommend allmanhall’s services to others in the care sector and I look forward to continuing to grow our offering and provide outstanding food for our residents, with allmanhall as our trusted partners.”

– Chris Rees, Group Executive Chef allmanhall is an owner-managed, award-winning and trusted food procurement partner for care organisations across the UK. We help clients with a range of needs, including cost savings, administrative efficiencies, supplier management, dietetics and nutrition support, and sustainability goals. Get in touch to find out more: Email: hello@allmanhall.co.uk Telephone: 01225 745520

Rotherham Care Home Knows What Residents

“Knead” With New Dementia Care Space

tasks like baking and crafts, helping residents stay engaged and active.

Moorgate Hollow Care

Home is baking in new ways to support its residents after unveiling a newly renovated living space designed to support a wide range of activities for residents living with dementia.

The newly allocated space will be used for social gatherings, creative sessions, and hands-on

The renovation was marked with a baking session, where residents took part in kneading dough, decorating treats, and enjoying the familiar scents of fresh bread. Scientific research shows that activities like cooking can help reduce agitation, improve mood, and stimulate memory recall for individuals with dementia. Sensory experiences such as touch, taste, and smell play a key role in triggering positive emotions and longterm memories, providing comfort and familiarity for residents.

In addition to baking, the space will be used for other stimulating activities, including arts and crafts, music therapy, and gentle exercise sessions. These activities contribute to cognitive function, social interaction, and overall wellbeing. The aim is to create an environment that not only keeps residents engaged but also helps maintain their independence and sense of purpose.

Leighann Peace, manager at Moorgate Hollow said: “This new space will play an important role in daily life at Moorgate Hollow. Our goal is to provide the best possible care and new spaces like this allow us to create a stimulating environment where residents can participate in meaningful activities. We’re looking forward to welcoming families to join sessions and share these new experiences.”

Care Tech Leader Sensio Announces Partnership with Lovett Care

Care tech leader Sensio are proud to announce a strategic long-term partnership agreement with Lovett Care for their sensor technology RoomMate and digital Nurse Call system to be rolled out across their estate.

Sensio is a leading provider of care technology through pioneering software and products, solving today's and tomorrow's care challenges for the benefit of residents, relatives, care teams and society.

The long-term partnership agreement encompasses a roll out of Sensio’s digital Nurse Call system and the multi-sensor RoomMate and digital supervision to Lovett Care’s portfolio of care homes in 2025. Since Lovett Care acquired New Care in October 2024, the technology will also feature in all New Care facilities too.

RoomMate is a privacy first multi-sensor that alerts care teams when a resident is at risk of a fall and helps ensure staff are available to prevent a fall before it happens. RoomMate also captures valuable activity datat that is fed directly through to care planning software to enrich care plans and drive better quality evidence-based decision making.

The digital Nurse Call system is a wireless, silent nurse call system that transforms care home environments by removing noisy call bells. Sensio Nurse Call sends alerts directly through to care teams handheld devices, enabling teams to triage support to those most in need. Both of these solutions are designed specifically for those living with dementia where traditional forms of alerting are not always

appropriate or workable.

Lisa Delaney, Country Manager Sensio UK, says: “We are very excited to be partnering with Lovett Care and this is an important step for Sensio in the UK. We have really enjoyed working with the team so far and have been impressed by their eagerness to embrace new technology. I look forward to growing our partnership further over the next few months and help Lovett Care to deliver the best care possible for their residents.”

Following a successful pilot which demonstrated a significant reduction in falls, highlighted positive outcomes for residents, and fostered a better working environment for care teams, Lovett Care has made the decision to roll out the technology across its homes.

Keith Crockett, CEO of Lovett Care, commented: “Both Lovett Care and New Care are already leading care home operators in technology advancements, so adopting Sensio’s RoomMate and digital Nurse Call system will further enhance and improve our residents’ experiences. The trial was a success, and RoomMate proved to be highly effective in reducing falls. We’re excited to partner with Sensio to integrate this technology into our homes, further enhancing the safety and support we provide to our residents.”

For further information on Sensio please visit www.sensio.io

To find out more about Lovett Care please visit www.lovettcare.co.uk

The Alzheimer's & Dementia Show - Covering All Aspects of the Fight Against Alzheimer’s & Dementia

If you’re involved in caring for others – whether you’re a care provider, a health and social care professional seeking the latest products and services, a family carer in need of support, or simply someone passionate about care – the Alzheimer’s & Dementia Show is the event for you.

As the UK’s leading dementia event, it offers a unique opportunity to explore a wide range of care exhibitors, hear from expert speakers, and experience innovative training sessions. This event is more than just an exhibition; it’s a platform for learning, discovering solutions, and connecting with people who share a commitment to improving dementia care.

Taking place at the NEC in Birmingham on 19-20 March 2025, the Alzheimer’s and Dementia Show provides a vital space for families, carers and healthcare professionals to access resources and knowledge that can transform the lives of those affected by dementia.

WHAT’S ON THE AGENDA?

The show is packed with insightful sessions designed to address key aspects of dementia care. Discover the latest diagnostic tools and treatment options that are revolutionising early intervention and improving patient outcomes!

CAREGIVER SUPPORT AND EDUCATION

Access practical strategies and resources that empower caregivers to provide compassionate and effective care, ensuring the well-being of those they look after.

DEMENTIA-FRIENDLY ENVIRONMENTS

Learn about innovative designs and technologies that create safer, more comfortable living spaces for individuals living with dementia.

WHY ATTEND?

For those seeking specialised training, the show offers sessions delivered by Training2Care. These experiential programs provide actionable insights tailored to dementia care. Sessions include:

+ VAT per session

• Autism Reality Experience: £60 + VAT per session

Spaces are limited, so early booking is highly recommended. Book your space here - www.alzheimersshow.co.uk/training.

EXPERT-LED SESSIONS

Gain insights from top researchers, clinicians, and advocates. Key speakers include:

• Prof Fiona Ducotterd "Putting tools in the toolbox to treat dementia." Chief Scientific Officer, Alzheimer’s Research UK, UCL Drug Discovery Institute

• Hannah Gardner "Supporting children and young people living within families affected by dementia." Consultant Admiral Nurse for Children and Young People, Dementia UK

• Prof Nathan Davies "Supporting people living with dementia through to end of life" Professor of Ageing, Applied Health and Care Research, Colead Centre for Psychiatry and Mental Health, Queen Mary University of London 1-TO-1 DEMENTIA CLINICS WITH ADMIRAL NURSES

For personalized advice and support, visit Dementia UK’s Admiral Nurses. These 1-to-1 clinics provide tailored guidance to address your specific questions and concerns.

NETWORKING OPPORTUNITIES

Connect with a diverse community of caregivers, healthcare professionals, and innovators. Share experiences, exchange ideas, and build valuable relationships within the dementia care sector.

EXHIBITOR HIGHLIGHTS

Explore an extensive range of exhibitors showcasing products and services designed to enhance the quality of life for individuals living with dementia. From cutting-edge technologies to practical caregiving tools, find innovative solutions to meet your needs.

DON’T MISS OUT!

Running alongside UK Care Week, Naidex, and the Neuro Convention, the Alzheimer’s and Dementia Show unites interconnected aspects of health, social care, rehabilitation, inclusion, and diversity. This collaborative environment provides a comprehensive look at the broader care community. Find out more - www.alzheimersshow.co.uk

KITCHEN DESIGN AND EQUIPMENT

Commercial Kitchen and Laundry Solutions (CKLS)

Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK's leading suppliers of commercial kitchen and laundry equipment.

Whether you are a small sized residential home or large scale nursing home group, CKLS has the expertise and equipment you need to keep your operations running smoothly.

At CKLS, we understand that the success of your business depends on the quality of the equipment you use. That's why we've made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available. We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible.

Our commitment to our customers doesn't end with the sale of our equipment. At CKLS, we know that maintenance and repairs are crucial to keeping your equipment functioning at its best. That's why we offer

a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week.

We believe that our success as a company is measured by the success of our customers. That's why we're constantly striving to provide better products and services to help our customers achieve their goals. We're proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK.

So, if you're looking for reliable, high-quality commercial laundry and kitchen equipment, look no further than CKLS. With our extensive range of products and services, we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come.

Visit our website www.ckls.co.uk contact by phone on 01200 411914 or email at sales@ckls.co.uk.

Temporary Catering Facilities from MK

Mobile Kitchens Ltd specialises in the hire or sale of temporary catering facilities and foodservice equipment.

Ideal for events or to provide temporary catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economic solution to the caterers’ needs.

Production Kitchens, Preparation Kitchens, Warewashing Units, Dry Store Units, Cold Rooms and Restaurant Units are available as individual units in their own right or they can be linked together on site to form a complete complex.

Alternatively, we can offer modular, open-plan facilities, usually for larger, longer-term hires.

We offer a free design service, and project management from concept through to delivery and installation on site, plus full technical support throughout the hire period.

The standard specification of our smallest Production Kitchen unit includes a six burner oven range, salamander grill, twin basket fryer, upright fridge, hot cupboard, single bowl sink unit with integral hand wash basin, plus ample power points to plug in Microwaves, Food Processors, Toasters etc. Internal equipment can be interchanged and clients can effectively specify their preferred layout.

We have many tried and tested design layouts and would be pleased to put forward our recommendations for your project. So if you’re planning a refurbishment or need to cater for an event then why not give us a call and we’ll be happy to provide advice and put forward a competitive proposal. For further information or to arrange a site visit, email: sales@mk-hire.co.uk or call us on 0345 812 0800, or visit our website: www.mk-hire.co.uk

Forbes Advises Upon Ensuring CQC Requirements for Infection Control LAUNDRY SOLUTIONS

Infection control is critical in care homes, where laundry processes play a vital role in hygiene management. Care homes face increased pressure and scrutiny with changes to the Care Quality Commission inspection framework, and it is absolutely fundamental that care homes know how to safely ensure efficient infection control across all areas. CQC inspections place heavy emphasis on evidence-based infection control practices, including rigorous checks on laundry processes. Compliance with these standards is essential to safeguard residents, maintain trust, and achieve strong CQC ratings.

There are various way to ensure the right levels of hygiene control; you should employ thermal and/ or chemical disinfection. Ozone is one of the disinfection options that can be successful, but it is essential to adhere to HSE recommendations, take appropriate safety precautions, and use control measures as outlined by COSHH as use of this powerful oxidant does carry potential health risks. Forbes Professional offers care homes alternatives to Ozone systems, that still meet the most exacting hygiene requirements. Their

Miele commercial laundry machines enable sluice, thermal and chemical disinfection, to meet all the industry requirements of WRAS and CQC. When paired with Forbes’ advanced chemical detergents, which kill pathogens even at low temperatures, these commercial machines deliver a complete laundry solution for optimal infection control.

Forbes understands that care homes require tailored solutions. Their industry specialists work closely with operators to recommend the right commercial machines to meet their specific needs. Beyond installation, they offer award-winning service support to ensure ongoing compliance and operational efficiency.

For any care home, laundry is a key part of infection control. It is imperative that appropriate commercial laundry equipment is used within a care setting, and that there is a reliable partnership in place for service and maintenance. By choosing Miele’s technology and Forbes Professional’s expert support, care homes can safely and effectively meet stringent hygiene standards.

See the advert on the facing page for further information on Forbes.

Machines for Care Homes

MAG Laundry Equipment is a multi-award-winning supplier of commercial washing machines & tumble dryers that supports over 10,000 care homes across the UK. Clean laundry and bedding is critical for care homes, hospices, nursing homes, hospitals and other healthcare organisations. With a nationwide fleet of accredited engineers MAG Laundry Equipment has successfully assisted over ten thousand care homes with their products, services, information and support.

MAG’s product range includes commercial washing machines, tumble dryers, ironers, presses and detergents. For 100 years, since 1922, MAG’s products have been developed and improved to become some of the most reliable, energy-efficient and

the machines, and giving them a check-over, to see which parts, if any, can be carried over the refurbishment. Lavamac will only carry over the highest-quality parts from the machine from pre to post refurbishment. The machine then undergoes an extensive refurbishment, with almost all the parts being replaced, with the refurbished machines being given specialist parts based on the model type.

not only contributing to a greener way of

but also saving our customers money!

We have recently set up a specialist facility in St. Neots, near Cambridge, in which we are going ahead with this specialist refurbishment programme. This programme involves purchasing existing machines, and replacing the parts on them, so that they are as good as new, whilst retaining the look and feel that existed before, but with a massively increased lifespan, and a warranty on the machines that’s as good as a warranty on a new machine to go with the refurbishment too. Our refurbishment programme in our specialist facility includes stripping down

We recently have been awarded a bronze award in sustainability by the groundworks trust, affirming our commitment to the sustainability industry – however, as much of a compliment as it is, it does not mean that the hard work stops there! The next step on our journey is to hopefully be awarded the prestigious silver sustainability award! For this, we need to ensure that our carbon emissions are being cut down from our vans, continue our sustainability and refurbishment programme and to keep making green decisions within the company! 0151 317 3127 info@laundrytec.com www.lavamac.eu

Fall Savers - Affordable Fall Monitoring Solutions

FALL SAVERS ® WIRELESS MONITOR

Eliminate all cables with our new generation falls management solutions!

Upgrade your falls programme with the latest technology from Fall Savers®. The

Fall

eliminates the

between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.

BENEFITS INCLUDE:

Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager

Stay Safe with Smart Wireless Nurse Call

In the post pandemic world, we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors, ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years. The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled. This, of course, has impacted the end user. The most dramatic impact has been on the Care Industry. An industry that has lacked the support it desperately needs in these trying times.

Courtney Thorne, at the same time, took a strategic decision to take a close look at our core products, right down to component level, the objective being to make us less vulnerable to future global supply chain issues, and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price. We had to ensure that this would happen without jeopardising the superb lev-

els of support we provide to our valued customer base.

This ground up review involved all departments from Research and Development right through to the Field Service team (and everything in-between). This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements.

Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges. With flexible terms, full integration with Care Apps, celebrated service delivery and the most reliable and robust solution now at a new lower price, there has never been a better time to talk to us about a new nurse call system.

For more information email us at: info@c-t.co.uk or see the advert on this page.

Blaucomm Ltd - Telecommunications & Networks

Blaucomm’s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software, which delivers the alerts straight to the care staff who need them. Care homes are rapidly introducing smartphones for digital care planning and eMarnow, the same devices can be used to receive the nurse call alerts they need for the residents under their care.

Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans. This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance.

The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major

brands such as Aidcall, ARM, Courtney Thorne, C-TEC, ENS, Intercall, Medicare, SAS and TeleAlarm.

Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions.

Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS:

“We find Blaucomm is a genuinely fantastic company with a reliable product.

"We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!”

To find out more about Blaucomm NMS, visit

www.blaucomm.co.uk/healthcare

See the advert page 5 for more details.

Crash Mats Designed to Reduce Injuries from Bed Falls

Medpage Limited has collaborated with a leading UK manufacturer of crash mats to deliver a cost-effective tool for falls management strategies. The inclusion of the new TumbleCare full-length pressure mat sensor ensures that should a patient tumble out of bed, an alarm signal is generated to alert care staff to the incident, resulting in a recordable improvement to patient safety and service.

Crash mats act as a protective barrier, absorbing the impact of a fall and reducing the risk of serious injuries when a person tumbles out of bed. Beneficial for individuals who are at high risk of falling, such as older adults, patients recovering from surgery, or those with neurological conditions such as epilepsy.

Falls can pose significant risks, especially in healthcare settings and senior care facilities. Every year, thousands of people suffer injuries due to falls from beds and other furniture. To prevent these accidents and ensure the safety of patients and residents, it is essential to implement effective falls and safety management strategies.

Further details can be obtained by telephoning 01536 264 869 or emailing sales@easylinkuk.co.uk

See the advert on page 2 for details.

NURSE CALL AND FALLS MONITORING

Reimagining Care in the Digital Age: How Technology Supports a Human-Centric Approach

The care sector faces unprecedented challenges. A growing elderly population with increasingly complex needs, coupled with a shortage of qualified staff, puts immense pressure on care homes. But amidst these difficulties, technology offers a beacon of hope. We at 9Solutions, want to be at the forefront of tackling these issues, providing innovative solutions designed to empower caregivers and enhance the quality of life for residents.

Our location-based solution, with customizable safety zones and realtime alerts, allows for proactive intervention, ensuring resident safety while preserving their independence. Picture a fall occurring in a quiet corner. Instant notifications, pinpointing the exact location, enable staff to respond swiftly, minimizing potential harm.

Efficiency is key in today's demanding care environment. Care home staff are bombarded with alarms, leading to "alarm fatigue" and delayed responses. Our system personalizes alerts, directing them to the right caregiver, reducing workload and improving efficiency. One app manages calls, tracking, and tasks, allowing staff to focus on providing care.

Remote communication tools allow staff to check on residents virtually, reducing unnecessary physical rounds and minimizing disruptions. This frees up valuable time for personalized care and meaningful interactions – the heart of quality caregiving.

We understand that technology should be a support, not a burden. That's why our user-friendly system, developed with care professionals, combines diverse functionalities into a single intuitive platform. This min-

imizes the learning curve, allowing staff to focus on providing exceptional care. Crucially, it also integrates with Care Management softwares, ensuring smooth workflows and easy adoption.

BENEFITS OF 9SOLUTIONS TECHNOLOGY

Reduced workload: Automation and intelligent systems streamline tasks, easing the physical and emotional burden on caregivers.

Enhanced safety: Proactive alerts and location tracking ensure resident wellbeing and peace of mind for families.

Improved efficiency: Optimized workflows and personalized task management empower staff to deliver timely and effective care.

Increased resident satisfaction: Technology fosters independence while ensuring prompt assistance when needed.

THE FUTURE OF CARE

The future of care is not about replacing human touch with technology, but about using technology to create space for more of it. It's about empowering caregivers, promoting resident well-being, and reimagining care in a way that prioritizes human connection.

Read more or contact us at www.9solutions.com or sales@9solutions.com

Frequency Precision - Sensors and Pressure Mats to Monitor Those in Care

Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment. These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives. They allow you to care for your elderly whether they are travelling in the city for errands, staying alone at home, or staying in the same home as you. They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies.

If you’re looking for these kinds of assistive care devices for your loved ones or nursing home, Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring, ranging from bed, chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems.

Phone: 01837 810590

Email: contact@frequencyprecision.com

Website: www.frequencyprecision.com

PRODUCTS AND SERVICES Activities to Share

Since our founding in 2010, Activities to Share has been dedicated to enhancing the lives of those in care by providing thoughtfully designed activity products. Our mission is to support activity coordinators in delivering uplifting, engaging experiences that foster connection, joy, and well-being.

We achieve this by listening closely to your feedback and evolving with your needs. Whether over the phone, via email, WhatsApp, or Live Chat on our website, our team is always ready to offer advice and help you find just the right products to bring your ideas to life.

While we embrace the convenience of technology to expand our resources and share knowledge, we remain firm believers in the irreplaceable power of sensory

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem. As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the world’s first proven Antimicrobial PVC with silver

ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%.

For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags.

You can order Angloplas products directly from its website at www.angloplas.co.uk See page 6 for details.

MOWOOT II for Constipation Free Life

MOWOOT II – proven solution to chronic constipation without medication

Developed by a team of doctors and other healthcare professionals, MOWOOT II performs gentle abdominal massage to speed up intestinal passage in people experiencing chronic constipation.

Clinically proven, safe and effective, relaxing and sideeffects free, MOWOOT II Abdominal Massage Therapy System combats constipation and provides soothing relief to affected people.

Easy to use and comfortable, the MOWOOT II treats and manages constipation in people with spinal cord injuries, multiple sclerosis sufferers, Parkinson’s Disease patients and people with constipation related to prescription medication. MOWOOT II also helps to relieve idiopathic constipation experienced by menopausal and post-menopausal women

Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range. These cutting-edge heaters offer unparalleled convenience and efficiency. The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app. With a comprehensive 7-day timer, which allows 24 individual heating periods per day, and features such as a lock function, open window detection, and custom automation, users can tailor their heating needs to their preferences. Adding to the ease of use, users can view the

and older and elderly people.

In clinical studies

MOWOOT II increased evacuation frequency, softened stools, improved regularity, reduced gasses, relieved bloating and eased off abdominal discomfort.

10 to 20 minutes daily of relaxing abdominal massage with MOWOOT II rapidly reduces symptoms of constipation. Evident results are experienced only a few days after the first treatment. Regular abdominal massage with MOOWOOT II ensures lasting health benefits and better quality of life.

MOWOOT II – effective solution to chronic constipation for better quality of life!

Supplied by Win Health Medical Ltd - 01835 864866 - www.win-health.com

See page 3 of this issue for other Win Health products.

energy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings. The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability. They utilise inbuilt occupancy sensors to detect and learn a user’s weekly presence in a room, creating an intuitive heating schedule. When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode.

BIM (Building Information Modelling) objects for the heaters are available for download from Consort’s website. 01646 692172 | sales@consortepl.com | www.consortepl.com See the advert on page 6.

engagement. That’s why we continue to make our Reminiscence Kits and Sensory Bags with real, tactile items that stimulate the senses. Some experiences—like popping bubbles for the splash, breathing in a familiar scent, or piecing together a puzzle with others—simply can’t be replicated on a screen. These sensory moments are invaluable in encouraging storytelling, sparking memories, and fostering conversation.

Our values remain rooted in this commitment to meaningful connection. We’re here to partner with you—the professionals on the front lines of care—to create a sense of structure, well-being, and fun for those who need it most.

Are you longing for your activity diary to be full? Look no further www.activitiestoshare.co.uk are here for you! See the advert on page 7 or: customers@activitiestoshare.co.uk

0117 966 6761

07900 6751 50

C&S Seating Ltd

C&S Seating Ltd have provided postural control equipment to residential homes, hospices, medical equipment services and NHS trust hospitals nationwide since 1991.

With 9 different sizes of TRolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material. These rolls are used to control posture and position of the body in either supine or side lying. Our Knee & Leg support wedges are

“Jolly

Journey” from Little Islands

The new “Jolly Journey” from Little Islands is designed to simulate an old-fashioned travel carriage, featuring real wood panelled wall, brass luggage racks, ornate wall lights and table lamp, opposite-facing seating for four, including cushions, ‘First Class’ antimacassars and period memorabilia.

The Jolly Journey creates a familiar and stimulating environment for ‘passengers’ to return to their fondest memories, sparking conversations of time gone by. Reminisce about travel and holidays with loved ones

and furnish your opulent ‘First Class Carriage pod’ with all accessories and footage. All we require is 2.5M of clear wall space, a power socket and good access, to create your very own Jolly Journey. For more information please contact Little Islands: 01828 869802 or see the advert on page 5.

Maintenance Free Makes for Cost Effective Wall and Door Protection

TECHNOLOGY AND SOFTWARE

Pass by everyLIFE

PASS supports over 1,000 care providers every day, giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team.

Assured by NHS Transformation Directorate, PASS provides a secure platform that allows you to plan, record and evidence the care you deliver. The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports.

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM

To meet the wider needs of the PASS community All-in-one PASS has recently been launched , bringing advanced rostering functionality to our established digital care planning platform. As a result advanced staff scheduling, payroll and invoicing functionality is now seamlessly linked with care planning and reporting, reducing the technical complexity, risk and overhead associated with integrating two separate systems.

As a result, PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to:

Save you time

Increase the efficiency of your teams

Improve the quality of care

Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE

Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect. The first product of its type to offer this feature, PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration, and is the only one offering it to the home care market. PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records. It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes:

Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information

Using medical information to inform care planning

Ensuring that the right medication is delivered to the right person in the timeliest manner. In one case, this allowed the administration of antibiotics on a Friday evening, aiding the service user’s swift recovery from infection

Available to all PASS users at no additional cost, PASS GP Connect is significantly more efficient than waiting for a GP response. It’s also a positive step forward on the path to the DHSC’s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone.

Get in touch: www.everylifetechnologies.com hello@everylifetechnologies.com

Mainteno Facilities Management Software

Envivo Group is at the forefront of care and support sector, driving innovation that enables people to live lives full of choices and opportunities. They have 202 locations that are now using Mainteno Facilities Management software.

“Our experience with Mainteno at TLC/Envivo Group has been really positive already. Since its rollout it has shown real and measurable benefits and has had a marked impact on the workload and assurance of our operations team.

"We can now raise issues whether large or minor, almost the instant they are spotted. We can denote the priority with which they need to be tackled and track the progress of works to rectify them. It has reduced almost completely the need to be directly contacting people to resolve issues. It has been obvious that the streamlined approach that it provides helps in prioritising works for maintenance teams and contractors, gives them plenty of detailed information

as to the exact issue and has given us an evidence base to show that issues are resolved in a consistent and effective timeframe.

"The details that are available once a job is logged are invaluable. We can evidence to regulators etc that there are plans to rectify any outstanding works that they may pick up. I've been very impressed with the details that are passed back to me through the platform as works are ongoing and also when they are completed. It's proved to be a valuable reference to ensure that we are not doubling up requests, working through tasks in a logical way and also to confirm the completion of works remotely.

"For a site of our size and complexity especially, a toolkit with this level of effectivity and scope has been an incredible help.”

Group Facilities Manager sales@redro.uk www.mainteno.com

TECHNOLOGY AND SOFTWARE

Digital Transformation in Social Care: Enhancing Services for a Sustainable Future

The social care sector is evolving at an unprecedented pace, driven by increasing demand, tightened budgets, and the need to deliver exceptional care outcomes. At the heart of this shift lies digital transformation—a holistic approach to overhauling care operations, processes, and culture through the integration of modern technologies.

Far from simply replacing manual tasks, digital transformation reimagines how organisations operate. Tools like Digital Social Care Records (DSCRs) represent just the beginning. By adopting interoperable systems and cloud-based solutions, care providers can achieve seamless coordination across departments, optimise resource allocation, and ensure high-quality care. Processes such as care planning, rostering, compliance reporting, and data management become more efficient, freeing up teams to focus on providing person-centred care.

Digital solutions also offer significant benefits. Faster service delivery reduced administrative burdens, and more informed decision-making results in better care experiences for service users and care providers alike. For instance, interoperability enables real-time data sharing across platforms, reducing errors while providing a unified view of the organisation’s operations. This empowers leadership to make critical decisions backed by accurate, holistic insights. Additionally, tools like single sign-on (SSO) and multi-factor authentication bolster security, ensuring confidential data remains protected while reducing day-to-day inefficiencies for users.

For social care providers, the move toward digitalisation represents an investment in long-term sustainability. Enhanced efficiency helps reduce operational costs, allowing resources to be reinvested in vital areas such as workforce development or service user engagement. Standardised digital frameworks also simplify the complexities of acquiring new services or locations, ensuring continuity of care during periods of growth. Choosing a digital partner who understands the complexities of care is essential to navigating this transformation successfully and tailoring solutions to the unique needs of the sector.

However, the path to digital transformation requires a clear roadmap. Providers must assess their needs, define a vision, and secure stakeholder buy-in. Selecting the right software and delivering effective training is equally critical to ensuring a smooth transition. Continuous monitoring and adjustment allow providers to refine their approach, fostering a culture of improvement and resilience.

By adopting integrated intuitive software solutions, social care providers can not only stay ahead of industry challenges but also lead the way in delivering exceptional, sustainable services. Digital transformation may not solve every challenge, but its potential to enhance care quality, operational efficiency, and financial health is undeniable.

Visit OneAdvanced at stand H24 at UK Care Week to learn how we can support your journey or download our guide to digital transformation with the QR code.

SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes

Designed to deliver simplicity and ease of use coupled with speed, flexibility and accuracy, SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use.

Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud, so is available 24/7 from anywhere in the world.

As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system.

Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships, and as any number of charge codes may be defined, this allows complete flexibility of service user/sponsor /charge code definition.

Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a

cashbox module are available for incidental expenses (either or both can be used).

Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just ‘six clicks’ makes SFIncS r/3 almost effortless to use.

Paula, who owns and operates Monkstone House Residential Home in Porthcawl testifies to it’s incredible prowess: “With 41 partly private and partly sponsored service users, some of whom are multiply funded, it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly, I never need to worry about underpaid or overpaid fees - everything is always spot on. And the invoices and statements produced let me present the polished and professional image I need.”

SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike.

For more information email benjones@intracare.co

Better by Design: A Fee Income System especially for Residential and Nursing Care Homes

We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package.

SFIncS r/3 is the ultimate fee income management and control system.

• Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles.

• Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist.

• Unique continuous billing functionality provides the most efficient charge definition possible. Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen.

• Completely flexible invoicing. Invoice any sponsor at any time for any charges for any service user for any period of time.

• Super fast receipt entry including ‘Six clicks’ copy functionality.

• Balance forward accounting means you can forget laborious invoice matching.

• Ad hoc charges functionality.

• Cashbox module included.

• Works for multiple or single home operators.

• Integrates with any accounting system.

• Plus all the reports, views and graphs you’ll ever need.

• In use for over 12 years.

• Free training and help with system set up.

• Historic data loading option available (charges may apply).

• 30 day free trial.

For a demo, free trial or for further information please email benjones@intracare.co or visit https://intracare.co/

RECRUITMENT AND TRAINING

Why 2025 Must Be a Year for Care

By Dr Angela Brown, Founder and Chief Executive Officer of Training

several quick and easy changes which the government

could swiftly implement to significantly improve the sector in the shortterm.

A start would be to focus recruitment on the individual progression plan of the care worker. Afterall, surely a sector which traditionally has poor pay and responds to ever changing societal needs, deserves some control over what are perceived are important skills.

The sector still relies on recruitment via word of mouth and offers low pay and low recognition of the skills required in adult care as an incentive. While the workforce needs to respond to the needs of employers, we have a duty to understand the needs of the carer by providing progression of their own career pathway.

The early years sector faced a similar challenge with public perception. Since no one needs a qualification to have a child, it was perceived by many – and even some in government – that the skills required to work in the sector simply came natural.

Although the early years sector has not yet chased all of its demons, public perception of the skills required undertook a change andlargely helped by the excellent Sure Start system - parents began to understand the value of having a skilled workforce to look after our children. It seems an alien concept to us now, but it is very much where we’re at with care, and it doesn’t need to be that way.

In care today, we’re constantly seeing headlines of endemic staff shortages and staff burnout, but this could be significantly improved if the expectations of the sector are proactive rather than responsive.

This is what the Commission may conclude, but in the short-term, we need to invest in the current army of the workforce whose goodwill and compassion is relied upon to respond out of decency rather than an identified societal need.

Demands on the NHS can also only be supported by an adult care sector which is respected for the skills they possess.

For 2025 to herald in some immediate change, let’s utilise Government skills funding and Department of Social Care workforce development programmes to really drive the sector forward.

Let’s find out what the people receiving care really want from their care plan and let them have a say in what the devolved authorities are spending on.

Let’s be ambitious and listen to the sector, use its expertise and plan for a service which not only works well in conjunction with the NHS, but one which is respected and rewarded.

Let’s make 2025 the year we start seeing real change in the care sector.

Empowering Care Staff and Residents Through Aligned Training

In the ever-evolving landscape of adult social care, it is essential to ensure that training initiatives not only equip care professionals with the necessary knowledge and skills but also nurture an environment where they feel confident and supported to deliver their best.

As a Registered General Nurse with over two decades of experience in the care industry, I have seen first-hand how thoughtfully designed training programmes can bring about meaningful changes that resonate with both staff and residents. These programmes, when aligned with the real-world needs of care professionals, have the power to transform not only the quality of care but also the overall morale and satisfaction within the care setting.

One of the key features of impactful training is its accessibility, relevance, and applicability to the challenges faced by care staff on a daily basis. From comprehensive first aid instruction to specialised courses on dementia care, well-designed training modules can provide care professionals with the tools and techniques required to respond effectively to a variety of situations. By prioritising the development of our staff's clinical proficiency, we enable them to deliver high-quality, person-centred care that focuses on the well-being and dignity of residents.

However, building confidence and capability goes beyond technical skills alone. It is equally vital to focus on the interpersonal skills that underpin meaningful relationships with residents and contribute to their overall happiness and fulfilment. Training programmes that emphasise relational care, for instance, can help care staff appreciate the importance of creating an atmosphere of trust and understanding. By

encouraging staff to focus on these human aspects of care, we cultivate a setting that radiates warmth and kindness, ensuring that residents feel valued and respected.

Moreover, to ensure that staff can consistently provide the best possible care, our training must remain adaptable and responsive to emerging trends and best practices in the sector. By implementing regular refresher courses, we reinforce foundational knowledge, address any skill gaps, and ensure that care professionals are up to date with the latest advancements. Similarly, ongoing supervision and performance evaluations play a vital role in identifying opportunities for professional growth, creating a framework of accountability and continuous development. This commitment to lifelong learning not only enhances the quality of care but also reinforces a sense of purpose and pride among staff.

The ripple effect of robust training programmes extends far beyond individual care professionals. When staff feel confident, valued, and well-equipped, they are better positioned to deliver exceptional care that is tailored to the unique needs and preferences of each resident. This, in turn, results in improved well-being for residents, greater peace of mind for their families, and stronger outcomes for the care community as a whole.

At the core of our training philosophy lies the understanding that empowered staff lead to empowered residents. When care professionals are equipped with the knowledge, skills, and assurance to excel in their roles, they are better able to encourage residents to maintain their independence, involve them in decision-making, and take the time to truly listen to their stories and concerns.

In conclusion, aligning training with the practical needs of both staff and residents goes far beyond fulfilling regulatory requirements—it is the foundation for fostering confidence, compassion, and excellence in adult social care. As we look ahead to the challenges and opportunities of the future, let us remain steadfast in our commitment to investing in our staff, enabling them to make a lasting difference in the lives of those they care for.

By Elena Martin, Director

of

Operations

and Commissioning, Langdale Care Homes Group (www.langdalecarehomes.co.uk)

Data Security and Protection Leads: As Critical As a Health and Safety Lead

By Daniel O’Shaughnessy,

You wouldn’t run a care home without a health and safety lead, and the same should apply to data security and protection leads. Losing access to critical data, even briefly, can be devastating for residents’ welfare and your business’s viability. If care plans and medication records are unavailable due to a cyber incident or software issue, residents’ wellbeing is at risk.

Finance system failures can disrupt payroll, invoicing, and payments.

While data protection is everyone’s responsibility, having a named individual to lead on data security and protection is essential. This role provides senior leadership and ensures good practices are followed across the organisation. At Digital Care Hub, we use the term data security and protection lead to describe this role.

The lead should champion data security policies and set an example. While daily tasks can be delegated, the lead ensures standards are met. This role doesn’t have to fall to the Registered Manager but should be assigned to someone senior enough to oversee responsibilities effectively. In larger organisations, aspects of the role can be shared – for instance, one person might manage risks while another handles information governance.

It’s vital that leads have the right knowledge and skills. To address training gaps, Digital Care Hub’s Better Security, Better Care programme has launched a free, open-access elearning course tailored for data security and protection leads. This complements an existing course for all staff, which we recommend completing first.

The course, launched in January 2025, supports continuing professional development (CPD) and meets the training requirements of the Data Security and Protection Toolkit (DSPT). It is the only free resource designed specifically for this role in adult social care.

The training reflects real-world scenarios across care homes, supported living, home care, and community services, covering all client groups. The course includes four modules:

1. Data protection rights and responsibilities

Covers the lead’s responsibilities, other specialist roles, and key skills and

support needed for the role.

2. Keeping data secure

Explores managing data, understanding personal data rights, access to data, Information Asset Registers, and Data Protection Impact Assessments.

3. Threats to data security

Focuses on recognising, preparing for, and recovering from cyber incidents; reducing threats to digital systems, devices, and supply chains.

4. Data breaches

Explains how to differentiate between breaches, incidents, or near misses; record and learn from incidents; and respond to and report breaches appropriately.

By completing this course, data security and protection leads will enhance their knowledge of data protection and cyber security, ensuring they can safeguard their organisations, staff, and the people they support.

For more information about the course and other resources, visit www.digitalcarehub.co.uk/elearning.

Head of Programme Delivery, Digital Care Hub

It doesn't take a government report to confirm what everybody in adult social care already knows and can evidence. While a commission for strategic long-term change is welcome, there are also

RECRUITMENT AND TRAINING

Celebrating 20 Years of Local Care Force: A Reflection on the Healthcare Industry and the Challenges of Running a Nursing Agency in Times of Crisis

Leanne Silverwood is the Founder and Managing Director of Local

Care Force

As Local Care Force celebrates 20 years of business, we look back on two decades of momentous changes in the health and social care sector. From technological advances to ongoing recruitment and retention issues, supply chain management companies driving down prices and quality, and changes to the agency landscape, the health, and social care sector, post-pandemic, has not only had to adapt but has also needed to rise to meet these challenges.

In 2020 the health & social care sector faced a devastating crisis in Covid19.

Care home staff were under unimaginable pressure, working long hours, managing PPE shortages, and the emotional toll of caring for residents who were isolated from their families. We had to adapt quickly, deploying staff where they were most needed, while maintaining their safety, and that of the residents they cared for. It demonstrated the resilience and dedication of our workforce - and we are so incredibly proud of the commitment they showed throughout this difficult time.

Post pandemic the issue of recruitment worsened. In 2023 the health & social care vacancy rates stood at 152,000 roles (9.9%) substantially higher than the overall UK rate of 3.4%. It was a challenging time, to say the least. Alongside issues around recruitment, were problems with retention which significantly impacted the health and social care landscape, with 390,000 (28.3%) leaving the sector in 2022/23. (The Kings Fund 2024).

As a health & social care agency, Local Care Force has been at the forefront of this ongoing crisis. The ever-growing demand for qualified healthcare professionals has proven to be a difficult obstacle to over-

come. Our role in providing experienced, skilled, and compassionate staff has never been more critical, or difficult, and it is the reason we offer specialist in-house training led by our clinical lead nurse, who also acts as a mentor to our team.

The agency sector has not been immune to challenges post-pandemic. In the past, agencies were regulated by the CQC, but for several years now, they have been unregulated. This lack of oversight has led to a surge in "back bedroom" agencies, which supply staff without conducting the necessary checks to ensure resident safety. Additionally, these agencies often disregard tax regulations when paying staff, leaving care homes liable for tax shortfalls. Consequently, we advise all clients to question any £14 hourly carer charges, as it has become easier for anyone to recruit and place nurses in care homes. This trend is particularly concerning, as we pride ourselves on our robust recruitment and safeguarding processes to ensure the wellbeing of the residents our staff support.

The Work Rights Centre report has highlighted another troubling issue within the industry: the flawed sponsorship visa system and the exploitation of foreign workers in the health and social care sector.

Migrants constitute 32% of care worker roles in England, many of whom face excessive hours or underemployment, struggling to change visa sponsorship, and fearing reprisals if they voice their concerns. As an agency, we cannot recruit staff requiring visas. However, we are disheartened to see hundreds of people on sponsorship visas applying for work with us due to unscrupulous agencies exploiting legal loopholes. We frequently hear from individuals who aren't receiving enough work from their sponsors to sustain themselves, yet they cannot legally work elsewhere without invalidating their visas. The well-being of our workforce has always been paramount at Local Care Force. We firmly believe that protecting our staff, which in turn, protects the residents they support, a principle on which Local Care Force prides itself.

As we reflect on our two-decade journey, acknowledging the significant challenges we have faced, it's equally important to celebrate the positive advances we have made during this time.

We know that with dedication, collaboration, and a focus on innovation, we can continue to weather the storm. As we celebrate this milestone, we are committed to providing the highest standard of care and supporting the health & social care sector in whatever challenges the next 20 years may bring.

Policies and Procedures Within Social Care

The delivery of safe care is the paramount responsibility of social care providers. Central to achieving this is the governance framework adopted by service providers. And at the core of this framework are policies and procedures. These enable the provider to comply – and evidence compliance – with relevant legislation and regulations, as well as facilitating best practices, supporting business needs, and assisting in recognising and managing risks.

Providers have a legal duty of care to the people they employ. Policies and procedures should provide clear guidelines to staff on how the organisation operates, as well as informing them of best practices and processes to be followed.

Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements. They should be reviewed not only by employees of the business, but also by experts in various subject matters (e.g.,

infection control or medicines management).

For many small- to medium-sized providers, there may not be the in-house skills, knowledge, and experience to complete such a robust annual review. Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training, who will also complete reviews and ensure their policies and procedures remain up to date. This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff.

Ben Erskine – Director at W&P Compliance & Training www.wandptraining.co.uk | Tel: 01305 767104 See the advert on page 2 for further information.

Transforming Care Home Training:

Rethinking Restrictive Practice Education

Training care home staff is vital for delivering high-quality care, especially when managing complex resident needs such as dementia, frailty, and mental health challenges. However, traditional methods often fall short in engaging staff, leaving critical gaps in understanding and preparedness. Innovative approaches, such as game-based learning and peer-to-peer collaboration, are revolutionising training, particularly in addressing the ethical and legal challenges of restrictive practices.

Restrictive practices—measures that limit an individual’s freedom—are sometimes necessary to ensure safety. However, they must be applied with great care, adhering to legal frameworks and ethical guidelines to protect residents’ dignity. A groundbreaking digital training resource, codesigned by Queen’s University Belfast and Focus Games, exemplifies this innovation. The resource uses interactive, expert-driven content to help staff navigate restrictive practices responsibly and effectively.

Game-based learning plays a central role, transforming topics like restrictive practices into engaging,

real-world scenarios. Simulations allow staff to explore ethical dilemmas, practice decision-making, and test alternative solutions in a safe, low-pressure environment. This approach enhances critical thinking, teamwork, and retention of essential knowledge.

Peer-to-peer learning further strengthens the training by encouraging staff to share experiences and insights, fostering collaboration and practical problem-solving. This creates a dynamic learning environment where staff feel supported and empowered to deliver compassionate care. By integrating these modern approaches, care homes can elevate training into a meaningful experience, equipping staff to balance safety with residents’ autonomy and dignity. At Focus Games, we are proud to offer tools designed to empower care home teams through innovative training. Visit www.FocusGames.com or email info@focusgames.com to learn more about our Restrictive Practice resource and how it can enhance care home outcomes for

How Healthy and Happy is Your Team?

At Meaningful Care Matters, we have the privilege of working with health and care teams across the UK, Ireland, Canada, Australia and more recently Singapore.

It is no surprise that those who can embrace the culture change of our ‘Butterfly’ and ‘Dragonfly’ Approaches - in terms of reducing the institutional and task-focused aspects of care in favour of creating a sense of fun, friendship and true belonging - have leaders who are very self-aware and emotionally intelligent. What does that look like in practice? It involves being genuine as a person, being able to acknowledge mistakes, and taking time to really get to know your team members as individuals and what makes them tick. Our team are Authorised Partners in delivering the methodology of the DiSC personality profiling assessments and the Five Behaviours of a Cohesive Team™ programme (Lencioni, P) to help support teams to work together more positively and ultimately productively. Having been through the process myself, it was striking how accurate the analysis was of what motivates and what stresses me. It also helped me to know those stressors and motivators for my peers and how to adapt my approach to better look out for each other.

ESTABLISHING TRUST

our own relationship with trust, based on experiences in our lives? Do we find it easy, or does it take us time? Being in touch with your own vulnerability is not about spilling out all your deepest, darkest secrets to the people you support! But it is about being able to reflect on times in your life when you have felt lonely, scared or lost, and for these reflections to enhance our empathy for those who are struggling. Once we have established trust and a sense of belonging in our teams, we can more easily be open about the things we disagree about, and for those differences or conflicts to be regarded as healthy rather than threatening to the stability of a team - provided they are talked about openly and kindly. Many teams flounder because there is an artificial harmony i.e. conflicts are under the surface and gossip and cliques can create an unsafe and unhappy work culture.

A recent social media post caught my eye which said “Your company culture is not words on your website or posters on the wall. It’s how your people feel on a Sunday night.”

What is your response to that question, and do you think you and your team might need some time and attention in 2025 to get back on track and unlock your full potential?

Coping with Professional Grief Workshop

People working in care homes often experience the deaths of residents but this doesn’t mean each death is easier to cope with.

Hospice UK’s Compassionate Employers Programme deliver workshops to help care professionals manage recurring and often overlooked experiences of grief through their work.

Our next virtual session will be on: Wednesday 5 March 2025, 10.00 - 12.30

The cost is just £120 +VAT per person.

At the foundation of a good team is what Patick Lencioni describes as vulnerability-based trust, and this is something we talk about a lot in training for leaders and their teams. People who we care for, and their families put a lot of trust in us. So, what is

Sally Knocker is a Consultant Trainer with Meaningful Care Matters www.meaningfulcarematters.com

Book your space or find out more at: www.hospiceuk.org/coping-professionalgrief-workshop-march

FINANCE AND PROFESSIONAL

A Legal Victory for the

Care Sector: The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department

In a landmark ruling, the High Court delivered a significant judgment on 14 January 2025, in favour of Hartford Care Group Limited (HCG), challenging the Secretary of State for the Home Department's (SSHD) decision to reject HCG's application for 70 Defined Certificates of Sponsorship (DCoS). This case, The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department, sets a crucial precedent for how the Home Office assesses applications for Defined Certificate of Sponsorship (DCoS), particularly in the care sector.

THE CASE BACKGROUND

HCG, a prominent provider of care services in the UK, has held a sponsor license since April 2019. On 8 January 2024, Aston Brooke Solicitors applied for 70 DCoS on behalf of HCG. These certificates are vital for nonUK workers to obtain a visa to work in the UK. However, on 29 January 2024, the SSHD rejected HCG's application, citing insufficient evidence to demonstrate a genuine need for additional staff.

Aston Brooke Solicitors swiftly initiated a Judicial Review, challenging the legality of the decision, which could have significant consequences for the care sector, heavily reliant on overseas workers to meet staffing demands and stating HCG contracts with their service users and the Local Authority did not state the number of hours.

THE LEGAL CHALLENGE

Aston Brooke Solicitors argued that the SSHD’s decision was unlawful, irrational, and inconsistent with the Immigration Rules. Aston Brooke Solicitors contended that the Home Office had imposed requirements not set out in the rules, relied on unpublished policies, and failed to assess the evidence properly. In particular, the SSHD insisted on receiving contracts that guaranteed specific hours of work, which Aston Brooke Solicitors argued were not standard in the care sector.

The SSHD defended its position by stating that additional information could be requested to validate the applications THE ADMINISTRATIVE COURT'S RULING

Eden Alternative

"23 years, operating 4 Devon Nursing homes, has been pretty tough, as anyone in social care, knows, only too well. And if it was hard already, after 2024 budget, it's just got harder.

Anyway, at heart, I am just customer of Eden Alternative, and it was a stroke of luck to come across this whilst on holiday in New Zealand in 2009. It started in USA in 1994 and now runs in 22 countries.

The fact that I am now involved with this not-forprofit organisation (in the UK area) came about when one of the 2 main UK directors died suddenly just before Covid. But it's something I have run with for 11 years to help make 'vision' a reality, not a struggle. So,

On 14 January 2025, the High Court ruled in favour of HCG, stating that it was irrational for the SSHD to require contracts with guaranteed hours to prove the genuineness of care worker vacancies. The Judge highlighted that flexible contracts are standard in the care sector, where the demand for staff can vary depending on factors such as local authority funding and service user needs.

The Judge also criticised the SSHD’s assumption that local authorities impose staffing quotas, pointing out that care providers have discretion over how many workers they need to meet demand. Furthermore, the Judge found that HCG’s evidence adequately demonstrated the genuine need for additional staff, rendering the SSHD’s rejection of the application irrational.

The Judicial Review application was supported by Care England and Professor Martin Green OBE chief executive of Care England stated after the verdict was delivered: “In winning the Judicial Review, Aston Brooke Solicitors has done a great service to the care sector because this victory will cause The Secretary of State for the Home Department to rethink how they behave towards the independent care providers. No one should be in any doubt that when we see unacceptable behaviour, we will be prepared to challenge it and use the law to enforce our rights.”

Gemma Melhuish, People and Culture Director at HCG said: “We are thrilled the court ruled in our favour and agreed their decision was unlawful as it is important for other Care Providers to challenge decisions that are morally not correct. We are now looking forward to welcoming new starters to our Homes from our overseas recruitment campaign undertaken last year and continuing to provide high-quality care to our residents. “

THE OUTCOME AND ITS SIGNIFICANCE

The High Court granted a quashing order of the SSHD’s decision, declaring it unlawful. Aston Brooke Solicitors will now reapply for the DCoS for HCG without the commercial risks associated with the initial rejection.

being both a customer and helping the admin seems quite natural.

It is a modern philosophy of care, but moreover, it's a programme that is straight forward, tried and tested for 30 years and really works.

Its member care organisations generally become trainers for their own teams, and run it themselves.

The programme is run in person over 2-3 days or online 1 hr a wk for 7 weeks. You choose.

It addresses loneliness, helplessness and boredom and operates through 10 principles to underpin 7 critical domains of wellbeing.

Moreover, it's effective, transformational and really works. As residents, and team members wellbeing, matter so much , it's a must, in my opinion.

Geoffrey Cox Southernhealthcare.co.uk eden-alternative.co.uk"

Kashif Majeed, Head of Corporate Immigration at Aston Brooke Solicitors said, “For the care sector, the decision has significant implications. It emphasises that the Home Office must assess applications based on realistic criteria that reflect the sector's operational practices. While the SSHD can request additional information to verify the authenticity of job vacancies, it cannot impose unreasonable or unattainable requirements, particularly when those conditions do not align with the realities of the care sector.”

THE BIGGER PICTURE: IMPLICATIONS FOR THE CARE SECTOR

This case highlights the essential role that international workers play in the UK’s care sector, especially in light of the growing demand for care services due to an aging population. The judgment provides clarity for care providers seeking to hire overseas workers, reassuring them that their flexibility in staffing and contractual arrangements will be recognized.

The ruling also sets a precedent for future DCoS applications, ensuring that care providers are not burdened with unrealistic requirements. This decision affirms that decisions made by the SSHD must be grounded in the reality of the care industry, where staffing needs are often dynamic and flexible.

CONCLUSION

The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department is a major victory for the care sector, ensuring that the Home Office’s decision-making process is fair and aligned with the sector’s operational realities. The case reinforces the importance of reasonable and consistent policies in assessing DCoS applications and provides a vital precedent for care providers looking to hire international workers to meet the UK's growing care needs.

For further information on Ashton Brooke see the advert on the facing page.

Care Home Finance from Global Business Finance

Global assists clients throughout the U.K. who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance.

We have organised over £1.8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt, ease cashflow and develop businesses further.

From helping clients make their first purchase through to allowing groups to

grow significantly in size we assist at every stage of your business expansion. Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements.

Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance.net

ASTOn BROOKE SOLICITORS

CARE HOME SPECIALISTS

WHAT WE DO:

• Sponsor Licenses

• Skilled worker Visas ( Carers, Senior Carers, Nurses)

• Commercial Property, Leases, Developments, Sales & Acquisitions

• Commercial contracting & negotiating with Local Authorities regarding fees

• Refinancing

• Partnership agreements

• Dispute Resolution & Litigation

• Advice on Care Quality Commission (CQC) processes

• Assisting Care Providers to make License Applications, Registrations and Representation with CQC

• Wills, Probate & LPAs