Emerald Waterways - Dalmatian Coast

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n VE ER o SI F rs U OF p e CL H er EX NC p U 00 LA £5

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2019

The Dalmatian Coast

by Luxury Yacht

Trogir • Hvar • Split • Dubrovnik 1

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ou will have an amazing experience exploring the Y breath-taking coastline on-board your intimate luxury yacht.

Peter, European Cruise Planner 2

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Welcome Let us take you on an adventure to the magnificent Dalmatian coast, in Croatia’s beautiful south. Where the yacht-friendly waters of the Adriatic Sea plays host to thousands of off-shore islands, breath-taking mountain ranges and ancient towns and cities, having preserved their authenticity.

A unique way to see Croatia We’ve taken our expertise in deluxe river cruising and created this wonderful 8-day itinerary, travelling in unrivalled luxury on-board our exclusively chartered yacht. New for 2019, the MV Adriatic Princess II is a sleek, intimate yacht with sumptuous cabins, a restaurant, al fresco lounge and sun deck.

To celebrate the launch of our special 2019 itinerary, we are offering generous savings of £1,000 per couple. Simply call our friendly cruise experts on 0800 810 8222 to secure your place.

EmeraldEXPLORER Loyalty Scheme New for 2019, upon returning from your first cruise, you will automatically become a member of our EmeraldEXPLORER loyalty club, entitling you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and more.

For every subsequent cruise you take with us, you will earn extra points.

We look forward to exploring the Dalmatian coast with you.

David Winterton

1 Your luxury yacht 2 Split

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ailing into picturesque harbours and stepping off your S luxurious yacht will be moments you will never forget.

Mary, European Cruise Planner 4

Discover the Dalmatian coast UKRAINE SLOVAKIA AUSTRIA HUNGARY SLOVENIA

ROMANIA

CROATIA

N IA AT LM DA

SERBIA

Split

A CO

ITALY

BOSNIA & HERZEGOVINA Dubrovnik

ST

MONTENEGRO

ADRIATIC SEA

BULGARIA

KOSOVO ALBANIA GREECE

Contents Your luxury yacht – MV Adriatic Princess II

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Explore Croatia & the Dalmatian coast

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Exceptional EmeraldVALUE

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Dalmatian Coast Luxury Cruising 8-Day The Islands of Dalmatia Trogir to Dubrovnik

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Useful Information Deck plans

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Terms & conditions

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1 Sunrise in Split

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MV Adriatic Princess II Launching in 2019, the 5-star MV Adriatic Princess II has been designed to specifically navigate the Dalmatian coast and its many small ports.

An intimate 18 cabins, each complete with en-suite, provide for a maximum capacity of 36 guests.

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Complete with LCD TV and free Wi-Fi, you can unwind in your home away from home, before making your way to the open-plan restaurant.

Perhaps conclude an exciting day with a favourite tipple in the bar, or enjoy the warm evening breeze on the lounge terrace as you get to know your fellow guests.

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A floating boutique hotel

crystal-clear waters of the Adriatic Sea.

This exquisite yacht has been created to make the most of the beautiful weather. Enjoy the Mediterranean sun as you recline on your lounger, or get comfortable on a deck chair.

Specially fitted pool ladders at the rear are perfect for slipping into the sea for a swim or snorkel while the yacht is stationary, so you can explore the

You’ll be welcomed on-board by knowledgeable and friendly crew who will be available to answer any questions you have and point you in the direction of the best onshore restaurants and bars to spend your free evenings in, dining on excellent cuisine, mixing with the locals and getting to know the spectacular history of this truly breath-taking part of the world.

Space to relax Spacious, luxuriously designed public areas include an air-conditioned restaurant, a well-stocked bar and al fresco lounge with comfortable seating.

On the sun deck, unwind on the loungers as you enjoy the magnificent views.

Dine in luxury Enjoy a buffet breakfast in the on-board restaurant every day, as well as lunch and dinner on selected days. Enjoy complimentary wine, beer or soft drinks with your meal, as your dedicated team help you to pair the perfect beverage.

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The suite life Unpack once and settle into your sumptuous cabin, complete with en-suite. Appreciate the passing scenery from your window or porthole and, in the evening, retire to your queen-size bed (or twin-share), complete with high quality linens.

1 Your luxury 5-star yacht 2 The stern of the MV Adriatic Princess II 3 Enjoy a drink on-board

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Explore Croatia & the Dalmatian coast A taste of island life

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In the east of Europe, Croatia’s long coastline stretches along the Adriatic Sea, encompassing thousands of islands which dot the remarkably clear azure waters.

Having long served as an enticing holiday destination, it’s not hard to see what it is that attracts so many each year. From its sun-kissed pristine landscapes and fortified towns, to the outdoor café culture, by luxury yacht is the only way to explore the Dalmatian coast.

Explore independently You’ll have plenty of time to explore independently and, because we are able to dock centrally, the sights, sounds and tastes of the region will be at your fingertips. From local restaurants serving traditional cuisine, to historic landmarks, you’ll enjoy the true Mediterranean way of life.

No matter where you are in Croatia, you can expect exquisite views at every turn. Whether that’s the sea stretching out to a seemingly endless horizon, a pebbled cove

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to paddle in or a somewhat unexpected mountain range in the distance. Unsurprisingly, the surrounding sea provides much in the way of fresh seafood, a firm favourite with the locals, who use such ingredients to create dishes with heavy influences from Italian, Turkish and Hungarian cuisine.

With a rich history, dating as far back as the 7th century, each picturesque island boasts its own ancient sites which have been lovingly taken care of and are now tourist hotspots.

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Our top destinations to explore on your own...

Hvar Discover exactly why this beautiful island is considered the ‘queen of the Dalmatian islands’.

■ Fortica: The medieval fortress, looking over the town ■ St. Stephen’s Square & Cathedral: Reaching from the harbour to the cathedral, it comes alive at night ■ Pakleni Islands: Explore the clear waters of each hidden beach or secluded lagoon

Split The largest city on the Adriatic coast, a wonderful combination of architecture, dining and nightlife has given Split its own identity.

■ Riva: A harbourside promenade lined with restaurants and bars ■ Diocletian’s Palace: This World Heritage site is fascinating to explore ■ Marjan Hill: Climb to the top for spectacular city views 4

Dubrovnik ‘The pearl of the Adriatic’, peruse this dazzling city, with its exquisitely preserved ancient landmarks.

■ City walls & forts: Take in the city views and the Adriatic Sea ■ Rector’s Palace: Now home to the Cultural History Museum ■ Franciscan Monastery: View its cloister, pharmacy displays & library

1 Hvar 2 Take a dip in the azure waters 3 Mediterranean cuisine 4 Relax onshore

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Exceptional EmeraldVALUE We’ve hand-crafted a range of included excursions, led by expert guides, consisting of tours to UNESCO World Heritage-listed towns and cities, national parks and beaches.

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Selected breakfast, lunch and dinner options are included in the price, as well as complimentary drinks with your meals.

And, you’ll be able to enjoy the freedom to explore independently, with your Cruise Director on-hand to steer you in the direction of the best restaurants, bars and shops to explore by day and night.

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Swimming in the presence of the stunning waterfalls of Krka National Park will be an experience not to be missed.

Ray, Cruise Director

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So much is included…

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Return flights from London or Manchester. Other airports may be available, please call for details.

7 nights on-board the brand-new MV Adriatic Princess II in a luxury cabin, complete with en-suite and queen-size bed (or twin share).

15 on-board meals: 7 breakfasts, 6 lunches, 2 dinners.

2 complimentary drinks with every on-board lunch and dinner.

Excellent on-board amenities, including an al fresco lounge, fully-stocked bar, air-conditioned restaurant and sun deck.

Complimentary tea and coffee.

Complimentary water included for every excursion.

7 shore excursions, including guided tours of Hvar, Split, Dubrovnik, Korčula and Ston. Plus a visit to Krka National Park.

2 EmeraldPLUS activities, including a visit to a Stone Masonry School.

Swim stops in idyllic locations.

Complimentary Wi-Fi on-board.

First-class service from an English-speaking crew and knowledgeable local guides.

All port charges, airport taxes and transfers within Europe.

All tips included.

ABTA and ATOL protected.

Included highlights St. Stephen’s Cathedral, Hvar

Exclusive Launch Offer Save a guaranteed

£500

per person

■ Typical Dalmatian Renaissance exterior & Baroque interior ■ Nine 17th century decorated alters ■ Prominent painting by Palma the Younger on the main altar

Cathedral of St. James, Šibenik ■ UNESCO World Heritage-listed ■ Designed by Juraj Dalmatinac ■ Unusual caricature-like frieze heads on the exterior walls, depicting 15th-century life

Krka National Park, Skradin ■ Krka Monastery, with a unique blend of Byzantine & Mediterranean architecture ■ Seven waterfalls, including Skradinski Buk ■ Visovac Monastery, a Catholic monastery on the island of Visovac, in Krka National Park

1 Swimming in the Krka National Park waterfalls 2 Your floating boutique hotel 3 Admire the stunning scenery of the Dalmatian coast

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8-Day The Islands of Dalmatia Trogir to Dubrovnik Departing April - October 2019 1

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CROATIA Skradin Šibenik Trogir

BOSNIA & HERZEGOVINA

Split Omiš

7 ADRIATIC SEA

Pučišća Hvar

ITALY

Korčula Slano 7

Mljet

Number of nights

Ocean cruise Coach transfer Map is a guide only

Day 1 UK – Split – Trogir

Dubrovnik

Day 5 Omiš –Pučišća – Korčula

Day 2 Trogir – Šibenik

Day 6 Korčula – Mljet – Slano

Day 3 Skradin – Hvar

Day 7 Slano – Dubrovnik

Day 4 Hvar – Split

Day 8 Dubrovnik – UK

Explore Croatia like never before, as you cruise the coast on-board a beautiful boutique-style yacht with Emerald Waterways. Intimate and luxurious, this unique way of combining visits to a number of historic sites including Split, Dubrovnik, Korčula and Hvar, enables you to sail between some of the most spectacular destinations of the Adriatic coast, including World Heritage-listed sites like that of Trogir and Šibenik as they reveal the true beauty that has existed seemingly forever in this beautiful part of the world.

MONTENEGRO

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1 Brac Island 2 Dubrovnik

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8-Day The Islands of Dalmatia 1

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DAY 1 ARRIVE SPLIT – TROGIR Return economy flights from Manchester or London are included in the price of your holiday. You will be met at Split and transferred from the airport to your luxury yacht in Trogir, where a warm welcome awaits you from your captain and crew.

Welcome to Trogir. Designated as a UNESCO World Heritage site in 1997, the town is home to a number of fascinating historic sights. This evening, settle into your sumptuous cabin aboard the MV Adriatic Princess II. Get to know your fellow guests or take the opportunity to explore the local surroundings as we dock overnight.

Meals: Dinner

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DAY 2 TROGIR - ŠIBENIK Start your day with a guided tour of Trogir.

Its small, historic town centre resembles that of an outdoor museum, and the medieval streets boast magnificent Romanesque churches, as well as beautiful examples of Renaissance and Baroque architecture.

Later, sail towards one of the oldest towns on the Adriatic coast, Šibenik for a guided tour. Boasting fantastic monuments, dating back to Venetian times, like that of the marble Cathedral of St. James, a UNESCO World Heritage site.

Inclusions: Excursion: Guided tour of Trogir and Šibenik Meals: Breakfast and lunch

DAY 3 SKRADIN - HVAR A short distance from the small town of Skradin, Krka National Park, named after the Krka River, covers an area of just over 142 square km and includes two thirds of the river itself. The top attraction of the park is its magnificent waterfalls, including the famous Skradinski Buk falls which are one of Croatia’s most famous sights. You can even swim in some parts of the park, so be sure to pack your swimwear.

After the tour, return to the ship for an afternoon cruising.

Inclusions: Excursion: Guided tour of Krka National Park Meals: Breakfast and lunch DAY 4 HVAR - SPLIT Enjoy a guided tour of Hvar. With its beautiful lavender fields and cultivated vineyards, the island is considered to be one of the most beautiful in the world. Carpeting the hillsides around its cosy harbour are terracotta-roofed villas, Gothic palaces and 13th-century ramparts rising towards an impressive citadel. See the bell towers of the Franciscan Monastery, St. Mark’s Church and Cathedral of St. Stephen, before returning to your ship for an afternoon of sailing towards Split, where you will enjoy a guided tour. The largest city on the Adriatic coast, it boasts a fantastic contrast of Roman and modern architecture.

Inclusions: Excursion: Guided tour of Hvar and Split Meals: Breakfast and lunch

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DAY 5 OMIŠ - PUČIŠĆA - KORČULA Pučišća is a coastal town on the island of Brac, known for its white limestone, used to build part of the White House in Washington DC and, on your EmeraldPLUS included excursion, you’ll have the opportunity to visit a stonemason school. Founded in 1909 the school provides educational support for local students, producing quality religious icons, fountains and statues.

Inclusions: EmeraldPLUS Visit to a Stone Masonry School in Pučišća Meals: Breakfast and lunch

town, marvelling at its typical medieval architecture, including ancient towers and red-roofed houses. Marco Polo, the famous world-traveller and writer, as well as a Venetian merchant, is reputed to have been born in Korčula.

Inclusions: Excursion: Guided tour of Korčula Meals: Breakfast, lunch and dinner Optional: DiscoverMORE Guided tour of Mljet (extra expense) DAY 7 SLANO – DUBROVNIK As the gatekeeper of Pelješac peninsula’s wine empire, Ston is a jewel of the Adriatic Coast. Begin your day with an included EmeraldPLUS guided tour, including a wine-tasting session. Later, cruise to Dubrovnik and witness the beauty of its Old Town, its charm lying on its white limestone streets, Baroque buildings and ancient city walls. A UNESCO World Heritage site, known as ‘the pearl of the Adriatic’, it is sure to amaze you.

Inclusions: Excursion: Guided tour of Dubrovnik EmeraldPLUS Guided tour of Ston, with wine-tasting Included meals: Breakfast and lunch DAY 8 DEPART DUBROVNIK After breakfast, it’s time to say farewell to your fellow guests and transfer to Dubrovnik airport for your homebound flight.

Included meals: Breakfast 4

Optional: DiscoverMORE Guided tour of Cetina with boat ride and local tasting (extra expense) DAY 6 KORČULA - MLJET - SLANO The island of Korčula is one of the greenest islands in the Adriatic Sea. Begin your day with a guided tour of the

1 Mljet 2 EmeraldPLUS visit to a Stone Masonry School, Pučišća 3 Split 4 Enjoy a drink as you explore the Dalmatia region

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8-Day The Islands of Dalmatia 1

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Exceptional EmeraldVALUE It’s all included in the price ■■ ■■ ■■ ■■ ■■ ■■ ■■

Return flights from London or Manchester.

7 nights in a luxury cabin.

15 on-board meals: 7 breakfasts, 6 lunches, 2 dinners.

2 complimentary drinks with every on-board lunch and dinner.

Complimentary tea and coffee.

Complimentary water included for each of the excursions.

7 shore excursions.

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2 EmeraldPLUS activities, including a visit to a Stone Masonry School.

Swim stops in idyllic locations.

Complimentary Wi-Fi on-board.

First-class service from an English-speaking crew and knowledgeable local guides.

All port charges, airport taxes and transfers within Europe.

All tips included.

ABTA and ATOL protected.

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Exclusive Launch Offer Save a guaranteed £500 per person

2019 Departure Date Tour Code: EWDC

20, 27* Apr

Lower Deck

Middle/Upper Deck

Middle Deck

Category C

Category B

Category A

WAS

NOW

WAS

NOW

WAS

NOW

£2,145

£1,645

£2,345

£1,845

£2,545

£2,045

04, 11*, 18, 25* May

£2,245

£1,745

£2,445

£1,945

£2,645

£2,145

01, 08*, 15, 22*, 29 Jun

£2,445

£1,945

£2,645

£2,145

£2,845

£2,345 £2,245

06*, 13 Jul

£2,345

£1,845

£2,545

£2,045

£2,745

24*, 31 Aug

£2,345

£1,845

£2,545

£2,045

£2,745

£2,245

07*, 14 Sep

£2,445

£1,945

£2,645

£2,145

£2,845

£2,345

21*, 28 Sep

£2,345

£1,845

£2,545

£2,045

£2,745

£2,245

05*, 12 Oct

£2,045

£1,545

£2,245

£1,745

£2,445

£1,945

To help you select your cabin, a detailed deck plan can be found on page 18 *These departues operate in reverse from Dubrovnik to Trogir

1 Hvar 2 Dubrovnik town square 3 Dubrovnik 4 Korčula

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Extend your stay On selected dates, those wishing to extend their adventure can do so with an additional four-day city stay in the Croatian capital Zagreb, where you’ll enjoy three nights in a luxurious hotel, a range of included excursions and a selection of dining options. Alternatively, if you want to experience even more of this beautiful country, embark on our eight-day Discover Croatia land tour from Opatija to Zagreb.

4 Days in Zagreb

8-Day Discover Croatia tour

From only £435 per person

From only £1,225 per person

Available as a pre or post cruise extension on selected dates, Croatia’s capital, recognised for its 18th and 19th-century Austro-Hungarian architecture, café culture and art scene, is yours to explore. Enjoy the perfect balance of guided tours and time to explore independently.

Available as a post-cruise extension on selected dates, this eight-day land tour encourages you to explore Croatia’s unique inland beauty during included guided excursions.

You’ll also have plenty of opportunity to discover its many hidden charms independently.

Day 1 Arrive Zagreb

Day 3 Zagreb

Day 1 Trogir – Opatija

Day 5 Lake Bled

elcome to Zagreb, Croatia’s W lively capital. You will be met at the airport and transferred to your hotel. Included is a three-night stay in Zagreb.

Meals: Dinner

Today, you'll enjoy some free time to discover more of the beautiful capital city, independently.

Meals: Breakfast

Transfer to Opatija for your three-night stay.

Meals: Dinner

Enjoy a boat ride to Lake Bled.

Meals: Breakfast and dinner

Day 2 Zagreb The northwestern capital is a sensory combination of Gothic architecture, providing a wonderful insight into times past. Also considered the contemporary heart of Croatian culture, witness ancient cathedrals, insightful museums and bustling café-lined streets.

Excursion: Guided tour of Zagreb Meals: Breakfast

Day 2 Opatija

Optional: DiscoverMORE Excursion to Trakošćan Castle

Excursion: Guided tour of Rovinj and Pula.

Meals: Breakfast

Day 4 Zagreb

Day 3 Opatija

Board your MV Adriatic Princess II, where a warm welcome awaits you from your captain and crew.

Meals: Breakfast

Enjoy time to explore.

Meals: Breakfast Optional DiscoverMORE Guided tour of Istria

Day 4 Opatija-Lake Bled Today you cross into Slovenia, for a two-night stay in Bled.

Excursion: Guided tour of karst caves in Postojna.

Meals: Breakfast and lunch

Optional: DiscoverMORE Guided tour of Ljubljana

Day 6 Lake Bled – Zagreb Today you travel to Zagreb for your final two-night stay.

Excursion: Guided tour of Zagreb Meals: Breakfast

Day 7 Zagreb Explore the vibrant capital city.

Meals: Breakfast Optional: DiscoverMORE Excursion to Trakošćan

Day 8 Zagreb – Budapest After breakfast, transfer to Budapest airport for your homebound flight.

Meals: Breakfast

For full details of our all 0808 302 4433 for further details

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MV Adriatic Princess II deck plans Built: 2018

Length: 148ft (45m)

Guests: 36

Cabins: 18

Crew Members: 8

Sun Deck

1

2

Upper Deck 5

1 1 1 1

4

3

1

Middle Deck

6

10 10 10 10

8 8 8 8

11 11 10 11 11

9 9 8 9 9

11

9

4 4 4 4

2 2 2 2

7 7 7 7

4 5 5 5 5

2 3 3 3 3

7

5

3

Lower Deck 18 18 18 18

16 16 16 16

14 14 14 14

12 12 12 12

18 19 19 19 19

16 17 17 17 17

14 15 15 15 15

12 13 13 13 13

19

17

15

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Cabin Categories Upper Deck CAT B

Double cabin with window Middle Deck

1 Size ft2 (m2) 139-161 ft2 (13-15m2)

3

Size ft2 (m2)

4

CAT A

Twin cabin with window

139-161 ft2 (13-15m2)

5

CAT B

Double cabin with oval window

139-161 ft2 (13-15m2)

6

Lower Deck CAT C

Twin/Double cabin with port hole

Size ft2 (m2) 150-172 ft2 (14-16m2)

Please note: The cabin and deck plans, sizes and photographs are an indication only and are subject to variation.

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Sun deck with sun loungers Sun deck canopy Navigation Bridge Restaurant & Bar The Terrace Platform

Booking conditions Important: The following terms and conditions together with the general information contained in our tour brochure form the basis of your contract with Scenic Tours (UK) Limited trading as Emerald Waterways. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. Except where otherwise stated, these booking conditions only apply to tour arrangements shown in this brochure (including pre and post tour accommodation, activities and other services) which you book with us in the UK and pay for before departure from the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you.

All references in these booking conditions to “holiday”, “booking”, “tour” or “arrangements” mean such tour arrangements unless otherwise stated. In these booking conditions: “You”, “your” and “yourself” means each person who makes a booking with us for a tour and/or who is named on the booking (including anyone who is added or substituted at a later stage) or any of them, as the context requires. “We”, “us” and “our” means Scenic Tours (UK) Limited trading as Emerald Waterways.

1. Making your booking Subject to availability, we will confirm your holiday by issuing a confirmation invoice to the party leader who confirms they have authority on behalf of the Booking Party including minors (under the age of 18) and are responsible for obtaining and providing all information and payments required by us in accordance with these booking conditions.

2. Payment To secure a booking, you must pay the applicable deposit of a minimum of £500 per person or full payment if booking 90 days or less before the start of the cruise. The deposit or full payment, as applicable.

3. Your contract A binding contract comes into existence when we issue the confirmation invoice.

4. Special requests Must be advised at the time of booking. Unless specifically confirmed by us in writing, all special requests are subject to availability.

5. Changes by you Any amendments and transfers we agree after issue of the confirmation invoice will cost £50 per person plus any costs incurred by us and or charged by our suppliers. A change of holiday dates is a cancellation of the original booking and the cancellation charges in clause 7 apply.

All costs must be paid before the transfer can be effected.

6. Risk and travel insurance You acknowledge and accept that there are inherent risks associated with our tours for example events of Force Majeure, hazards of travelling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation particularly in underdeveloped countries or more remote locations, forces of nature, political unrest and accident, illness, epidemics or pandemics in regions without means of rapid evacuation or medical facilities. Baggage is entirely at your risk during the tour.

We cannot accept any liability regarding the provision of medical care or the adequacy of any care that may be rendered.

Except as expressly set out in these terms and conditions you agree that we cannot accept any liability for, and you discharge and release us from all claims arising from or connected with any loss or harm suffered by you arising from any risk referred to in clause 35 or any other risk which you should have reasonably recognised as being inherent to your tour.

We strongly advise you to take out adequate and appropriate travel insurance to cover as a minimum cancellation by you, loss of luggage, early return following death of a relative as defined in the respective proposal forms or emergency repatriation in the event of accident or illness for example. Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

7. Cancellation by you Cancellation Fees Period before your tour commences within which written notification of cancellation is received by us Cancellation period Fee per person Loss of Deposit 91 days and over 90 days to 60 days 35% of tour price 50% of tour price 59 days to 30 days 29 days or less 100% of tour price 8. Changes or cancellations by us We plan holidays many months in advance. Occasionally

for reasons of force majeure or other circumstances beyond our control it is necessary to make alterations to the arrangements. We reserve the right to alter or cancel itineraries, accommodation or other arrangements at any time.

9. Force majeure We cannot accept liability or pay any compensation where the performance of our obligations are prevented or affected, as a result of force majeure. Force majeure includes any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events will usually include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, closure, restriction or congestion of airspace, airports and ports and all other events outside our control or the UK Foreign Office advice.

10. Arbitration We are a Member of ABTA, membership number Y6328.

We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

Disputes arising out of, or in connection with your booking which cannot be amicably settled may be referred to arbitration under a special independent scheme arranged by ABTA which provides for a simple arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or obtained from www.abta. com. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this.

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa. eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

11. Conditions of suppliers You are bound by the terms and conditions and conditions of carriage of our suppliers and independent contractors which we incorporate into these booking conditions which may limit or exclude liability to you.

12. Passports, visas and health requirements For guidance we have details on our website of passport and visa requirement for British citizens booking our holidays, together with details of any compulsory health requirements. It is, however, your responsibility to ensure you have and comply with passport and visa requirements.

13. Foreign Office advice The Foreign and Commonwealth Office publishes regularly updated travel information on its website www. gov.uk/foreign-travel-advice which we recommend you consult.

14. Financial security and ABTA membership We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 9294). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate.

This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You

also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. *The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

We are a member of ABTA (number Y6328). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com. For further information about ABTA, the Code of Conduct and the arbitration scheme contact ABTA at 30 Park Street, London, SE1 9EQ. 15. Flights In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at https:// ec.europa.eu/transport/modes/air/safety/air-ban/ search_en . We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 Changes and cancellation by us will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight.

The flight timings shown in our brochure, website and/ or on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions and the ability of passengers to check in on time.

16. Health and safety You must attend all mandatory safety briefings and drills at the commencement of the holiday and any subsequent briefings or drills required during the holiday by any carrier or supplier.

17. Indemnity You must indemnify us and the carrier for all penalties, fines, charges, losses or expenses incurred or imposed upon us, the carrier or our suppliers by virtue of an act or violation of law by you and or any breach of these terms and conditions or any carrier’s or suppliers terms and conditions of conditions of carriage.

18. Medical facilities There are no doctors on board any of the ships, yachts.

Should you require medical attention during your holiday then local medical services can be contacted for emergency treatment. The cost of such treatment is your sole responsibility. In relation to your own medical equipment, there are limited storage facilities on board ships and in hotels. You must check prior to booking if the equipment is allowed on board aircraft, ships or hotels.

Scooters cannot be carried on board ships due to space limitations and reasons of safety.

19. Mobility During our holidays, we visit many historical sites and often enjoy walking tours of various places of interest.

Some holidays, therefore, may not be suitable for clients of impaired mobility.

20. Data Protection For the purposes of the Data Protection Act 1998 we are a data controller. Our privacy policy is available to view on our website www.emeraldwaterways.co.uk and sets out how we collect and use the personal information you provide us with. We will only process personal data as set out in our privacy policy (as amended or added to) or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with the Data Protection Act 1998.

Full Terms & Conditions can be viewed and downloaded on website www.emeraldwaterways.co.uk Published March 2018.

The Foreign and Commonwealth Office may have issued information about your cruise/tour destination. You are advised to check this information at www.gov.uk/foreign-travel-advice.

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For more information or to book contact The Cruise Village on:

0800 810 8222 thecruisevillage.com

Promotional offer terms and conditions: Prices shown are correct at the time of going to print (March 2018) with all prices per person based on two people sharing. The £500 per person saving is valid for new bookings only made between 19th March 2018 and 31st December 2018. Flights are subject to availability and may incur a supplement. The deposit required at the time of booking is £500 per person with full payment required before 90 days of departure. Please note, MV Adriatic Princess II is not an Emerald Waterways Star-Ship and facilities and inclusions differ from those of our European Star-Ship Fleet. Our offers are not combinable and we reserve the right to withdraw our offers at any time. For full terms and conditions visit emeraldwaterways.co.uk. E&OE.

Other Emerald Waterways brochures available European River Cruising • Russian River Cruising • Southeast Asia River Cruising