The Franchise Woman March/April Issue

Page 28

Customer Service

Making a

Great First Impression Matters by Nancy Friedman

How long does it take to make a GREAT first impression? A. 4 – 10 seconds. B. 10 – 20 seconds. C. More than 20 seconds. I’m betting you know the answer. Right? Not a long time (it’s “A” just in case there was any doubt).

28 The Franchise Woman


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