THE BUSINESS MAGAZINE FOR THE CE COMMUNITY / NOW IN ITS 20TH YEAR
RETAILER
APPLIANCE
NOVEMBER 2016
Coffee Feature
Achieving the café experience at home
+
Refrigeration Feature
FRENCH DOOR HIGH ON THE WISH LIST
Wine Cabinet Feature APPRECIATION OF WINE IS ON THE RISE
Microwave Feature
BUILT-IN MODELS OVERTAKE FREESTANDING
EDITORIAL AR Appliance Retailer is published by The Intermedia Group Pty Ltd ABN 940 025 836 82 41 Bridge Road, Glebe NSW 2037 Australia P 02 9660 2113 | F 02 9660 4419 E appliance@intermedia.com.au W www.intermedia.com.au ISSN: 1328-1852 Managing Director Simon Grover Editorial Director James Wells james@intermedia.com.au Deputy Editor Emily Bencic ebencic@intermedia.com.au Features Editor Kymberly Martin kymberly@intermedia.com.au General Manager – Sales Rod Riley rod@intermedia.com.au Art Director Alyssa Coundouris Prepress Tony Willson Production Manager Jacqui Cooper jacqui@intermedia.com.au Head of Circulation Chris Blacklock Subscriptions Ph 1800 651 422
Average Net Distribution per Issue: 6,076 AMAA/CAB Yearly Audit Period ending 31st March 2016.
Wine and dine with goldmine sideline
I
n 1997, Jean-Marie Simart was the Asian head of a Swiss Bank based in Singapore and he was presented with the wine opportunity of a lifetime. A businessman had $20 million worth of the rare French wine, Château Pétrus. Simart needed to fi nd an expert in Bordeaux wines to help understand more about these $10.000 bottles – and this was how he met Laurent Ducourneau. And while the $20 million deal in Château Pétrus never eventuated, Simart and Ducourneau bonded over their love of wine and created a $20 million business of their own selling products for up to $10,000. The business is Vintec and it was acquired by Electrolux earlier this year to complement its other portfolio of appliance brands. After decades in banking, Simart made a promise to himself that he would quit and never work for someone ever again. In February 1999, the fi rst container of wine cabinets arrived at his house in Rose Bay. His garage doubled as a showroom for his fi rst meeting with buyers from David Jones, and when they asked about the energy rating of the products, Simart had to admit he did not know what they were talking about. Over the last 18 years, Jean-Marie and his wife Leonie have incrementally improved their products with better compressors that deliver the specific temperature and humidity controlled environment suited to storing wine. Rather than following the traditional refrigerator business cycle, wine cabinet consumers behave differently, with many buying a second unit shortly after their fi rst or a couple of years later when larger capacity is needed. One of the hallmarks of the business has been service – from arguing with
multi-millionaires screaming down the phone after receiving the wrong coloured cabinet to quibbles from passionate wine connoisseurs who are quickly diffused once the topic of collecting is raised – the job description for the owner and operator of a wine cabinet businessman is diverse. Even with a history of back complaints, JeanMarie excused himself halfway through a lunch at a well-known Sydney restaurant when he noticed tradesmen were delivering one of his cabinets to the maître d’ and personally helped bring them in. As a dedicated specialist, Vintec was able to cultivate relationships with identities from the restaurant community such as Tetsuya Wakuda, Guillaume Brahimi and Neil Perry that would normally cost his competitors hundreds of thousands of dollars in endorsements. To take the business to the next level, Electrolux will look to refine the back end processes while keeping the specialist focus up front and the 11,000-member strong Vintec Club of loyal members consisting of previous purchasers is a key ingredient. Other opportunities include expanding the business into other parts of the world including the USA which represents unchartered waters or adding some more tech to Vintec with features such as appenabled temperature notifications. Until very recently the Vintec business was still a small business with daily sales tallied on an A4 sheet of paper. In the future, no doubt Electrolux will look forward to turning a new page.
Editorial Director James Wells
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Page 23
Page 38 Volume 22 / Issue #9
CONTENTS 04 Editorial
38 Refrigeration Feature
05 News
51 Wine Cabinets Feature
The history of the Vintec brand Exclusive interview with Ruslan Kogan; New and improved Good Guys Penrith store; Acquisition of Vintec by Electrolux
Embracing French door
A growing love and appreciation of wine
23 Coffee Feature
Page 64
55 Microwaves Feature
Innovation breathes new life into a relatively static category
64 New Products
The latest appliances and technology being rolled out to retailers
66 Retail Rules
Promotions go beyond price
Appliance Retailer November 2016
ď ˝
Automatic machines become preferred choice
ON THE COVER
Restructure plans and new recruits drive executive movements among retailers and suppliers
4
Uniden has introduced its new DIY Guardian G37xx digital wireless security systems with greater exibility as well as a range of intuitive and interactive features. The advanced G37xx series makes it easy to monitor the interior and exterior of residential property and can be expanded with an optional motion detection spotlight with a weatherproof outdoor camera. Unique to market, the spotlight enhances night vision significantly and deters unwelcome visitors by casting a bright light when movement is detected. The new models - the G3720 and G3710 - each include a seven-inch touchscreen tablet and weatherproof cameras (two and one, respectively). The Full HD screen displays details which could be used to report incidents such as theft or trespassing, and can be connected to the internet for remote access from a smartphone. Whether home or away, users can log-on remotely via an iOS/ Android app to watch and record footage.
22 On The Move
Page 23
Uniden shines spotlight on surveillance systems
NEWS AR
Ruslan Kogan on Dick Smith, Amazon and the JB Hi-Fi acquisition BY EMILY BENCIC
W
Kogan.com founder, Ruslan Kogan.
hen Dick Smith went into administration and stores around the country began closing their doors, Ruslan Kogan saw an opportunity to play a role in rescuing the brand in a mutually beneficial way that would grow his business and benefit customers. “DickSmith.com.au is a new channel to market for us that allows us to further leverage the existing operating platforms and infrastructure of Kogan.com. We are always open to acquisition opportunities but it’s not our focus,” Kogan told AR. “Dick Smith is an iconic Australian brand with close to 50 years of history and brand equity. It’s a brand we all know and have at some stage loved. I used to visit Dick Smith stores as a kid to compare computer parts all the time,” he continued. Consumer electronics is the flagship category for Kogan, despite the company selling over 20,000 products across a range of sectors. Apple, Samsung, Kogan, Sony, Komodo, LG, Fortis, Ovela and Canon are among the top selling brands.
PRIVATE LABEL A PROVEN SUCCESS
The private label business delivers healthy margins and enables a price leadership position to differentiate Kogan from its competitors. “Unlike many others, we started as a private label business and for the first four and a half years, Kogan.com was exclusively private label. It’s a pillar of our business. However, it does bring risks that many retailers are not equipped to handle. Because it is part of our foundation, our culture has grown to be a data analytics culture. We often joke that we are a statistics business masquerading as a retailer. To run a successful private label operation, you need to have your finger on the pulse. You need to know what’s in demand. You need to know what’s trending. We don’t create demand, we service demand,” Kogan said. When asked about the imminent arrival of global retail giants such as Amazon: “we are excited by that prospect because we think they will do great things to boost the profile of online retail locally. Amazon is already here in a big way and there has been talk for many years about their potential launch in Australia. They are a top 20 site in Australia with more traffic than news. com.au and realestate.com.au”.
“We see Amazon as an opportunity to supercharge the growth of the Australian online retail sector. A rising tide lifts all boats.”
eBay is the fifth most popular site in Australia and eBay is used as an additional channel by Kogan. “In the same way we are one of the biggest sellers on eBay Australia, we would be one of the biggest sellers on Amazon if they were to open local operations.” “We see Amazon as a real opportunity to supercharge the growth of the Australian online retail sector and deliver more choice to Australian consumers. A rising tide lifts all boats. Online retail is still under represented in Australia compared to other major developed economies. However, it’s predicted the Australian online retail market will
deliver 11.5% compound annual growth between now and 2019,” Kogan noted.
HOW KOGAN EXPECTS TO BENEFIT FROM THE JB AND TGG MERGER
Kogan told AR that he sees JB Hi-Fi’s acquisition of The Good Guys as an opportunity because he believes the first thing suppliers are going to do is diversify their channels to market. “Twelve months ago, brands had four big channels through which to retail their products – JB Hi-Fi, Harvey Norman, Dick Smith and The Good Guys. Now they have two and they are concerned. Consolidation usually means an increase in retailer margins at the outset and a squeeze on supplier margins. Savvy suppliers are already seeking more channels to reach their customers and Kogan.com will only benefit,” he explained. Kogan expects strong sales for smartphones, TVs, wearables and drones this Christmas as they creep to the top of consumer wish lists. AR www.applianceretailer.com.au
5
AR NEWS
Bissell celebrates 140th anniversary Fourth generation Bissell CEO, Mark Bissell has celebrated the company’s 140th anniversary as it prepares for further growth in the floorcare business. “The 140th anniversary was an exciting milestone for us and not one that a lot of companies get to,” he told Appliance Retailer. “First of all, just surviving through everything for 140 years, but secondly we are also still making the original products that the company was founded on which is the carpet sweeper. My great grandfather, Melville Bissell, invented the carpet sweeper and got the patent in September 1876, so we have always used that as the start date for the business. So to be in business for 140 years and still make the same product that the company was based on, and still be family owned – we feel this is noteworthy. “Melville Bissell died in his mid-40s, and his wife Anna Bissell fortunately was involved in the business with him. In 1889, she took over the company and became one of the country’s fi rst women CEOs of that era. She ran the company well, invested in products and was a proactive manager and a believer in people so a lot of our culture today comes from her.
BY JAMES WELLS
Fourth generation Bissell CEO, Mark Bissell.
“We think of her as the founder of the business even though her husband got the patent on the carpet sweeper that really got us going in the fi rst place. And today business is all about culture, and your brand is an extension of your culture and you can’t pretend to be outside something different than you are inside. This is something that came from Anna Bissell in the early days and is still with us. “To celebrate, we had a week-long party and went through our archives looking at our old product development and advertising throughout the eras. Some of the highlights were from the 1960s and 1970s which featured pop art and women in high boots cleaning deep shag carpet
GLEN DIMPLEX ACQUIRES TECHNIKA The Australian home appliance company Technika has been acquired by the Glen Dimplex Group. The acquisition combines Technika cooktops, built-in ovens, cookers, microwaves, rangehoods and laundry products as well as Bellissimo by Technika appliances with the existing Glen Dimplex brands of Belling and New World. The Technika range is stocked by The Good Guys. It is the second Australian acquisition for Glen Dimplex following the purchase of the family-owned fi replace heating company Real Flame earlier this year.
Technika appliances.
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Appliance Retailer November 2016
Technika, founded in 1998 by Craig Hucker and Mark Galea, was a privately owned Australian business. Commenting on the acquisition, Hucker and Galea said: “We are both delighted and humbled that our company Technika, had attracted interest from Glen Dimplex, an immensely successful and significant global entity, and was subsequently purchased”. Both will continue in their current roles as joint general managers. Their continued involvement was an integral part of the acquisition, Glen Dimplex Australia managing director, David Woodward said. “Technika have a different business model to our existing business and there is invaluable knowledge and experience within the existing team that we wanted to retain and preserve. I would like to assure the Technika team and all Technika customers that it will be business as usual.” Speaking to AR, Woodward confi rmed that the acquisition would have no impact on Glen Dimplex products or customers. “Technika have fantastic long term relationships with architects, interior designers, builders and retailers Australia-
which was the style at the time, but now you just look at it and laugh. “We have used the anniversary as a rallying cry for our organisation – to say this is who we are, here is why we have been in business all these years and let’s make sure we use the legacy as a foundation upon which to grow.” Throughout the decades, Bissell has focused on making cleaning easier. In 1956, the company introduced the manual carpet shampooer. During the 1960s, Bissell manufactured stick vacuums – the Bissell MultiVac and 3-Way Vac were two of many industry best sellers. In 1979, Bissell pioneered the home-owned carpet cleaner category with the introduction of the Carpet Machine and formally introduced its line of branded vacuums in 1996. In recent years, Bissell has focused on creating products specifically for families with pets. To further that commitment, in 2011, Bissell established the Bissell Pet Foundation, a non-profit organisation committed to supporting groups throughout the United States and Canada who are dedicated to helping reduce the number of animals in shelters and rescues through pet adoption, spay/neuter programs, microchipping and foster care. AR BY KYMBERLY MARTIN
wide. We look forward to introducing our other Group brands to these important decision makers in the near future,” Woodward said. “Technika’s distribution channels are very complimentary to Glen Dimplex Australia’s existing routes to market. The major synergies revolve around introducing other Glen Dimplex brands to Technika’s existing customers where it makes commercial sense to do so,” he added.
There is invaluable knowledge and experience within the
Technika team we want to retain and preserve.
Glen Dimplex Group CEO, Fergal Naughton commented: “We are proud to welcome Technika to the Glen Dimplex Group family. Technika represents our second Australian acquisition in 2016 and we are excited about the future growth opportunities for the business”. AR
Side By Side In The Best Taste
The coolest new addition to your kitchen. With its minimalist look, versatile shelving options and anti fingerprint stainless steel finish the LG Side by Side fridge has been crafted to make a lasting impression. Fridge design down to a fine art.
lg.com.au/fridges
AR NEWS
Smeg teams up with VIVE Cooking School Smeg has been chosen as the exclusive supplier of appliances for the recently opened VIVE Cooking School in the inner Sydney suburb of Rosebery. VIVE has been developed to help food artisans, chefs and experts who shape the food industry to connect and engage with consumers who buy their products. The kitchen features major Smeg appliances including the FAB 32 twodoor refrigerator-freezer both right-hand and left-hand hinge, Black Linear 60cm oven (SFPA130N), SmartSense Plus 90cm induction cooktop, and 90cm Island rangehood, in addition to sinks, taps and dishwashers. It is also home to Smeg’s small appliances range of stand mixers, kettles and blenders. Smeg Australia general manager for sales and marketing, Jim Kalotheos said, “Smeg’s commitment to the VIVE Cooking School was an easy decision to make. It encapsulates our brand’s passion for food, quality and meaningful interaction between the consumer and our products”. “We believe everyone can enjoy high quality, home cooked food; we just need to facilitate the means by which they achieve this. The VIVE Cooking School, together with Smeg, is inspiring consumers to share the passion for delicious, fresh, seasonal dishes,” he added. Furthermore, VIVE Cooking School COO, Martine Lafarges told AR that the response has been “really positive” with the look and feel of the kitchen designed to be less commercial and more homely.
VIVE Cooking School interior.
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Appliance Retailer November 2016
“Many Australians love to eat out because they are time-poor. However, consumers are becoming more aware of the real price of food by recognising the work put in to produce the food before it gets to the plate. Reality TV cooking shows help people realise that they can, and should, cook more,” Lafarges explained. The cooking school offers a wide range of cuisines from around the world and technique classes on knife skills and the fundamentals of sauce-making. “VIVE has just started its journey, with the intention to grow and share our passion and vision with as many people as possible,” she concluded. AR
“We also wanted to make sure that we had durable and reliable appliances, and after an extensive amount of research, our choice to go with Smeg was obvious,” Lafarges said. “Our kitchen had to look and feel extra special, and with the Smeg appliances’ retro look, it’s an instant hit with people and they want the same thing in their kitchen. We also love the fact that Smeg is still a family business, therefore it’s not just about the appliances but the level of service,” she added. VIVE also aims to teach students the importance of good produce, sustainable and organic ingredients, with a focus on health and wellness.
Hitachi re-enters Australian home appliance market Hitachi Australia is keen to secure its position in the Australian home appliance market and grow its business across the retail sector. In August, Hitachi strengthened its Australian team, appointing Frank Malcaus to head up the consumer electronics sales division. He was formerly head of sales for home appliances at Samsung Australia. “Over the last five years there has been a change in the way Australian consumers view their kitchens. The kitchen has always been the hub of the home as the gathering point for families and friends, but consumers are now seeking products that are superbly built, elegantly designed, energy efficient and have features that
BY EMILY BENCIC
BY EMILY BENCIC
Hitachi national sales manager consumer electronics, Frank Malcaus
will enhance their lives,” Malcaus explained. “Hitachi has re-entered the market as we feel that our core competencies of high-energy efficiency, engineering excellence, industry leading warranty (five years parts and labour, and 10 years warranty on the inverter compressor) and innovative design aesthetics will be appealing and well received by Australian consumers,” he said. Hitachi has introduced a range of glass door refrigerators in French Door and top mount designs. The range will continue to expand over the next six months.
“We have focused on products with features and fi nishes that fi ll a void in the market. An ideal example is the innovative 456LTR R-WB480PT2 series; a fully featured French Door fridge that will fit in the same size footprint as a large-sized top mount fridge. The products boast numerous features, excellent energy efficiency and a choice of glass door fi nishes in black, grey, silver and white. “Part of our marketing messaging will be to tap into the desire of consumers by reducing the amount of fresh food wastage and having a lower impact on natural resources by using more energy efficient products. This is something that more and more consumers are looking for in their products.” Read more on Hitachi’s latest refrigeration offering in this edition’s Refrigeration Feature. AR
AR NEWS The team at The Good Guys Penrith.
Behind the scenes at The Good Guys Penrith New store design enhances the customer shopping experience BY EMILY BENCIC
T
he Good Guys Penrith store executive manager, John Walford has opened the doors to his newly-designed store on Mulgoa Road in Sydney’s west. The team that designed and built the Penrith store was headed up by The Good Guys group general manager of retail, Peter Sinodinos. In response to customer feedback, the store has been designed with new and improved features and systems that better adapt and fit in with changing customer needs and market conditions.
The front counter of the Penrith store.
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Appliance Retailer November 2016
The Good Guys has introduced a ‘modular gondola’ system, which enables the team to put up or take down displays quickly to keep the store looking fresh and new with every customer visit. This flexibility also means that new brands and categories, such as wearables and home automation, can easily be fitted in around existing displays allowing The Good Guys to be more adaptive to trends when they hit the market. “The new design really works for us. We now work to what we call an Earned Space Model, which helps us plan the store space requirements based on performance,” Walford explained. The Good Guys’ customer shopping experience keeps the future wants and needs of customers front of mind with the Penrith store offering a softer and more family focused environment. This includes a refreshed colour pallette and lower
reception desk, enabling team members to connect with each customer throughout their shopping journey. “We know that our customer is predominantly the modern family, so everything we did in the store had to reflect best practice for this demographic,” Walford said. The Good Guys’ Kitchen Design Centre is a focal point within the store bringing to life the retailer’s ‘Everything for the Cook’ concept which combines kitchen design and cabinetry with appliances and kitchenware in one convenient location. “We are excited to be able to offer our customers an end-to-end solution for their kitchen, whether they are renovating or just upgrading. We have experienced in-store kitchen consultants who are well equipped to provide great advice and ideas,” he continued.
TV Zone.
The Good Guys Penrith store interior.
The Good Guys Penrith store front.
Kitchen Design Centre.
When designing the Penrith store, The Good Guys also took the opportunity to rethink the in-store signage to more efficiently and effectively deliver key messages to customers. This included better signposting to reflect the customer shopping journey, with destination categories adjoining the perimeter of the internal walls. A new impulse product area and product innovation stand are now prominently displayed at the front of the store. The new service counter has created a convenient and accessible central hub for all service-related activities from picking up an online order or applying for finance, to discussing concierge services. “It was crucial that we integrated the in-store and online shopping experience and provide a streamlined process for our customers no matter when, where and how they want to shop,” Sinodinos said.
The Good Guys recently partnered with UK leading kitchenware specialist, Lakeland, to launch the Lakeland brand in Australia. The Lakeland display was retrofitted into the Penrith store in late October. “When we were designing the store we needed to factor this in, not only in terms of making space for Lakeland products, but in rethinking the way our customers would interact with us and our products in a way that we had never done before,” Walford added. For the sixth year running, The Good Guys was named Most Satisfied Customers Electronics Retailer by consumer research company Canstar Blue and was the only electronic retailer to receive five stars for store layout. “Our customers have always trusted in The Good Guys – in the experience they have when they visit our store and in the service they receive – so when Peter and his team were designing the Penrith store, they looked for new and innovative ways to enhance the in-store shopping experience. The team has done such an amazing job – they put in so much effort and so many long hours – and I am so proud of what we have achieved, and I hope that our customers love it as much as we do,” Walford concluded. AR www.applianceretailer.com.au
11
AR PROFILE
GRAPE EXPECTATIONS BY JAMES WELLS
T
he acquisition of Vintec by Electrolux Home Products earlier this year represents an important milestone in the history of the climate controlled wine storage cabinet category. Almost 18 years after Jean-Marie Simart commenced Transtherm Australia, which became Vintec Australia in 2007, the specialist business that only sells wine cabinets has been purchased by Electrolux with a view to developing it into a global brand. The business consists of two brands – the French-made Transtherm wine cabinets and the Danish-designed Vintec cabinets, which target wine collectors and passionate enthusiasts who seek to age between 30 to 4,000 bottles of wine in a controlled and consistent environment replicating ideal cellaring conditions. The key advantages to using a wine cabinet over an alternative is that
Launch of Transtherm wine cellars in Singapore by Laurent Ducourneau, with creation of Corndale Marketing
Creation of the Vintec brand by Laurent and Jean-Marie, with design and manufacturing in Denmark.
12
2007 With success of the Vintec brand, the business name was changed from Transtherm Australia to Vintec Australia. Transtherm was a NSW/ACT Small Business Award finalist.
1998 Launch of Transtherm wine cellars in Australia by Jean-Marie Simart, with creation of Transtherm Australia.
with the BeefEater barbecues business which has now been successfully integrated into Electrolux operations where it continues to enjoy the profitable growth we anticipated when we purchased it three years ago.” Electrolux already supplies wine cabinets under the Electrolux brand in Europe and North America, and under the AEG brand in the UK. “Our strategy for some time has been to manufacture and supply beautifullydesigned, innovative cooking products with features which enable consumers to cook like a professional and deliver great tasting food and a remarkable consumer experience,” Putt said. “And generally, food lovers believe a fine bottle of wine, properly stored and served, goes hand in hand with good food. The elegant design and consumer benefits of the Vintec model range will complement our cooking and kitchen
2000
A STEP BACK IN TIME 1996
it eliminates temperature variations, humidity is maintained over 50% to assist with the longevity of corks and also keeping UV light from the wine using tinted doors to create a dark cellar-like environment. Since the acquisition of the Vintec wine cabinets business was completed in August, Electrolux has wasted little time integrating the business functions rather than the customer and market interface. “Electrolux is extremely mindful of the fact that the strength and reputation of the Vintec and Transtherm brands has been based on an exclusive focus on wine cabinets and the optimum storage and service of wine,” Electrolux ANZ managing director, Mike Putt said. “As such, Electrolux will continue to employ the appropriate people who will be dedicated to the Vintec and Transtherm product range across customer service, sales and marketing. This is similar to the approach we took
Transtherm team with James Halliday at Wine Australia.
Appliance Retailer November 2016
2004
2010
Launch of the Vintec underbench ‘lifestyle’ range.
2010: First Penfolds promotion with Fosters (ex-TWE).
products, particularly the high-end brands such as AEG and Electrolux,” he said. The integration of the two businesses is key to the future of Vintec under the new ownership. To run the new division, Electrolux has appointed Chris Horne, previously general manager at LG. Also within the team are four previous Vintec employees including marketing manager, Thomas
Benhamou who have all been brought over to Electrolux to ensure the successful business culture is maintained. According to Benhamou, the secret to a successful integration is maintaining a passion for the business and empathy for the consumers of this specialised product under the new organisation. “From the beginning, Electrolux has been concerned with maintaining the DNA and personality behind the brand. Electrolux is very conscious that they do not want to disturb what has contributed to Vintec’s success. Jean-Marie has done a very good job of passing on to me and my team his passion for wine and perpetuating the culture into the future.” One of Benhamou’s key projects is the Vintec Club which now boasts over 11,000 members and emotionally links customers back to the brand after purchase.
“The Vintec Club is not a loyalty program – it is a private club that helps maintain our DNA among Vintec owners through education and experiences. It is not about pushing promotions or discounts, it is focused on helping our customers enhance wine cellaring and collecting, along with events including private tastings. I believe a platform like this allows us to transmit the Vintec DNA, and despite initial concerns, Electrolux has been very supportive and has embraced this concept wholeheartedly.” Jean-Marie and Leonie Simart will remain attached to the business over the next two years providing consultancy services for Electrolux to ensure that their
knowledge and expertise is transferred. Jean-Marie believes that with the backing of such a large multi-national, the future of Vintec has enormous global potential. “Electrolux has a unique opportunity to create a worldwide brand as well as a global wine cabinet division which no one has successfully managed to achieve so far. If we can succeed with the transfer of our DNA and focused customer service into a powerful organisation like Electrolux – it will be very interesting to see what happens next,” Simart said. AR
June 2012
Nov 2012
Nov/Dec 2016
Launch of the Vintec Club.
Complete relaunch of the Vintec range, with new ‘NOIR’ and ‘Seamless Stainless Steel’ ranges.
Internationalisation of the Vintec Club with Singapore and Hong Kong.
Vintec Club.
2015
2016
Extension of the Vintec Club to New Zealand.
Acquisition of Vintec and Vintec Club by Electrolux Home Products.
Chris Horne.
Jean-Marie Simart.
Leonie Simart.
Thomas Benhamou.
Thibaut Caumont.
Nicholas Sellars.
Sujeeta Dangol.
Electrolux announces new Vintec team
A specialist team consisting of five team members will manage the Vintec Australia business within Electrolux. Former LG general manager, Chris Horne, has been appointed national sales manager and will work with the marketing team headed by Thomas Benhamou who joins Electrolux from the previous ownership. Within the marketing team are Thibaut Caumont – events and contents marketing manager, Nicholas Sellars – creative coordinator/graphic designer and Sujeeta Dangol – web project manager/senior web developer.
www.applianceretailer.com.au
13
AR HOT PRODUCT
Samsung breaks new ground with Family Hub refrigerator The Family Hub represents the latest in Samsung refrigeration technology with a customisable zone which can be transformed from a freezer into a fridge, counter-depth design, as well as triple-cooling to support stable temperatures and moisture levels. But its most noteworthy feature is the connected experience never before offered by Samsung in Australia. BY EMILY BENCIC
Refrigeration Performance
The FlexZone, located in the bottom right quadrant of the refrigerator, transforms from fridge to freezer by toggling between five customisable temperatures The 671L Family Hub also features a Triple Cooling system designed to maintain even humidity levels throughout the refrigerator to increase freezer space when entertaining or during the hot summer months
Connect With Your Family^
StickiBoard – Keep in touch with family members by sharing multiple calendars, posting photos and writing notes
^ Family Hub requires internet connection and a compatible device for full functionality. Apps may need to be downloaded. Internet connection required. Data charges may apply. Apps and services subject to change without notice. 14
Appliance Retailer November 2016
WhiteBoard – Write notes and draw pictures on the Family Hub and through a compatible mobile device to leave messages Photo Album – Display daily photos and iconic family images for all to see
Family Hub^
21.5 inch LCD touchscreen which serves as the refrigerator’s digital command centre, the Samsung Family Hub can also seamlessly connect to a compatible smartphone via the Samsung Smart Home app Grocery lists can be synced and the inside of the fridge can be viewed on-the-go, ensuring essential shopping items are not forgotten
Shop On The Spot^
Order groceries directly from the fridge via the Woolworths App
Compile and keep track of grocery lists, which seamlessly sync between fridge and compatible devices
“This product has helped generate entirely new conversations with customers about connected appliances and their role in the kitchen and home. From the shopping floor to the kitchen floor, the Family Hub is also connecting home cooking and food refrigeration with the grocery shopping experience through the Woolworths app integration.” Jeremy Senior – Samsung Electronics Australia
See What’s Inside^
Three cameras are positioned inside the refrigerator, which capture an image each time the doors close
Food reminders – Drag and drop expiration dates to the image of items inside to know what needs to be used, and by when.
Don’t Skip A Beat^
Pandora and TuneIn Radio –stream music directly from the fridge
Web Browser – Surf the Internet using a full browser for all family needs
Plan Ahead
AccuWeather – Get weather updates while multi-tasking in the kitchen
Jeremy Senior.
www.applianceretailer.com.au
15
AR NEWS
IFA 2016: Part Two
Major innovations from this year’s IFA in Berlin were revealed in the AR October edition, but there were more announcements. Emily Bencic reports. JURA PREPARES FOR MOTHER’S DAY Jura launched the successor to its Z6 coffee machine, the flagship Z8. The machine will be rolled out in Australia in time for Mother’s Day 2017, with pricing still to be confirmed. Jura Australia head of sales, George Liakatos told Appliance Retailer, “We are very excited to introduce the Z8, an excellent addition to our premium range of automatic coffee machines. With the unprecedented success of the Z6 in 2016, the Z8 takes coffee preparation to the next level”. For the first time, the temperature can be set for the foam and the milk individually from a range of ten different
Jura stand.
Jura Z8.
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Appliance Retailer November 2016
levels. The Z8 offers more specialty drink options, 21 in total, to suit all coffee preferences from Americano and lungo to ristretto and espresso. It sports a larger screen, two thermo blocks and two pumps. Users are able to program their own specialties, adjust the coffee amount and temperature. The aroma protection container helps to keep beans fresh.
Panasonic stand.
PANASONIC LAUNCHES FOOD PROCESSOR
Panasonic is expanding its food preparation range in time for Christmas with the introduction of a new food processor in diecast aluminium, the MK-F800. Panasonic Australia group manager of home appliances and air-conditioning, Emile Redden said, “This latest model is in line with the Panasonic philosophy of smart appliances for fresh, healthy living, from our inverter microwaves to our ‘Fresher than Fresh’ refrigerators”. With the MK-F800 glass touch control, matching the design of the latest microwaves and bread maker, the user can select from five auto-menus, to chop vegetables, mince meats, drain salad, turn nuts and pulses to paste, and handle frozen ingredients, at the touch of a button. It includes 13 versatile accessories with 33 functions from a French fry blade for creating chips to a salad spinner for making dry salad mixes, a dry mill for spices and a citrus press for juices. The MK-F800 will retail for $549 and Panasonic will also offer an entry-level food processor in white, the MK-F300 priced at $399.
Panasonic director of consumer electronics, Richard Tassone.
Panasonic is also rolling-out its latest bread maker, the SD-ZB2512, in a sleek stainless steel design that allows families to create tasty rustic sourdough bread, artisan bread and scone bread at home. Panasonic’s range of microwaves incorporating inverter and flatbed technologies continues to innovate with a new ‘pure steam’ model, the NNDS596BQPQ retailing at $859, due to land in Australia before Christmas. The oven boasts Turbo Steam. It injects steam directly into the top of the oven from its highly efficient boiler. By cooking with steam food retains more nutrients and natural flavours for a quicker, healthier and more delicious meal.
KENWOOD PACKS MORE PUNCH INTO KITCHEN MACHINES
The Kenwood Chef Titanium enables cooking precision with in-bowl illumination which allows the eye to control the mixing progress. It features a 1500 watt motor and can be complemented with performance tools such as the SystemPro bowl attachments including a spiral dough hook, power whisk, and K-Beater, designed for dicing, slicing, chopping and mincing to juicing, smoothie and ice cream making. The Chef XL Titanium has a 1700 watt motor, making it the most powerful kitchen machine on the market. It features a 6.7 litre mixing bowl and additional bowl tools. Both machines have a 10 year motor guarantee, splashguard and thermo-resist glass goblet with 1.6 litre capacity.
SONY BETS ON PREMIUM AUDIO CATEGORY
Samsung launch event.
Samsung Gear S3.
Kenwood stand.
The Kenwood Chef XL Titanium
has a 1700 watt motor, making it the most powerful kitchen machine on the market.
Kenwood Chef Titanium.
SAMSUNG GEARS UP FOR LATEST SMARTWATCH
Samsung held its official launch of the Gear S3 smartwatch at IFA. Samsung executive vice president of global marketing for mobile communications, Younghee Lee unveiled the smartwatch before ‘aBlogtoWatch’ founder Ariel Adams took the stage to speak to Switzerland-based luxury watch designer, Yvan Arpa, who was involved in the Gear S3 design process. Renowned artist and industrial designer, Arik Levy, who was also at the launch, has partnered with Samsung to develop and introduce watch faces and strap designs for the Gear S3. There will be two designs available to consumers: the Frontier and the Classic. The former is suitable for any setting with its rugged look, while the latter is more minimalist and elegant, influenced by the
design aspects of traditional, premium wristwatches. Its design was influenced by research and surveys from consumers, industry leaders and watch experts, globally. The stand-out feature which sets the Gear S3 apart from its predecessor, the Gear S2, is the Alti/barometer and speedometer that tracks altitude, atmospheric pressure, sudden changes in weather, distance travelled and speed. Commenting on the launch, Samsung Electronics Australia corporate vice president and chief marketing officer, Phil Newton said, “We have announced the global launch of two wristwatches that offer our most advanced wearable technology available today including GPS, heart rate monitor, on-board microphone, as well as a music streaming services. They are durable and built with IP68 water and dust resistance rating”. “For the first time on the Gear series, the Gear S3 features Corning Gorilla Glass SR+, which is specifically designed for wearable devices to help provide a tougher, more scratch resistant and crisp display than our previous Gear devices,” he said. The 16-megapixel full-color Always On Display (AOD) and Super AMOLED technology means the face will always show the time rather than automatically fading to black to closely mimic the look and feel of a luxury analogue watch.
“The best noise-cancelling headphones Sony has ever made”, the MDR-1000X, arrived in Australia in October, retailing for $699.95. The headphones have two microphones built-in, one on the outside and one on the inside. “We have responded to consumer feedback around noise-cancelling headphones, particularly with users having to take off their headphones when someone is talking to them,” Sony head of video and sound, Abel Makhraz told AR. “When users place their hand over the right ear-cup, the volume is automatically reduced, and ambient sound – including voices – can be heard without needing to shout or remove the headphones. When you take your hand away, music and noisecancelling resumes,” he explained. The new Signature Series range offers some of the company’s most premium audio products, two Walkman models, headphones and headphone amplifier. “The high resolution audio market is growing, particularly among the younger demographic, who want this quality on the go. The material is also premium with one model made of pure copper and gold plated. Not just for looks, it makes the device rigid and helps vibration of sound,” Makhraz said.
Sony stand.
Sony head of video and sound, Abel Makhraz.
“Consumers will always use their phone for convenience. However, those who want better quality sound, would purchase a Walkman,” he added. The NW-WM1Z gold plated Walkman retails for $4,299, the NW-WM1A aluminium Walkman retails for $1,349, while the retail price for the MDR-Z1R headphones is $2,999. AR www.applianceretailer.com.au
17
AR NEWS
Leading Electronics members awarded for their achievements
BY EMILY BENCIC
Lee Scott and James Kearney - Leading Edge Group.
Leading Edge Electronics Steering Committee.
I
n the October issue of AR, we announced the Leading Appliances award winners from the annual Leading Edge Conference held in September at RACV Royal Pines Resort on the Gold Coast. This issue, we would like to acknowledge the winners from the Leading Electronics business. The Gala Awards evening was the culmination of nominated suppliers, members and store owners who were recognised for their achievements during the past year. The winners included: • Supplier of the Year presented to Michael Carr from Electus Distribution • Brand of the Year presented to John Humphries from Uniden, which also received the Best Conference Tradeshow Stand award • Account Manager of the Year awarded to Fraser Kendall from Mindlab Electronics • James Kearney from Leading Edge Electronics support office awarded Team Player of the Year • Electronics Plus in Burnie, Tasmania received Store of the Year award. Select presentations introduced members to a number of new business platforms; from e-commerce and email direct marketing to online staff training. New growth opportunities were also introduced to members to facilitate interest and interaction within the Appliances and Electronics Group; most notably, Smart Choice Tech Repairs, designed specifically for the mobile device repair industry with a view to create an Australia-wide network of certified independent mobile repair businesses.
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Appliance Retailer November 2016
In summing up the three day conference, Leading Edge Group general manager for technology, Lee Scott, said: “the conference combines a range of businesses from both the retail and supplier sides to discuss business plans and to showcase distinctive opportunities. The networking occasions are centred around our partners, providing a more casual forum for members to comprehensively understand market disruption, increase industry specific knowledge and to shape opportunities in the future”. Leading Edge Electronics Group national group manager, James Kearney added, “This year’s conference was a great success across the board. We hosted the majority of our Leading Edge Electronics stores, along with our Leading Appliances group, and many of our key supply partners on the Gold Coast. “The tradeshow section of the conference gave members updates from preferred suppliers on the latest product releases and innovations, and uncovered new opportunities for their business and customers. For our suppliers, the conference brought together our stores, Australia-wide, into one location for the purposes of building partnerships and opportunities for both suppliers and stores alike,” he commented. “The event was made even more exciting with the launch of new digital initiatives which will provide benefits to our members and assist them to market their business and sell their products instore and online,” Kearney concluded. AR
James Kearney - Leading Edge Electronics, Leah McCarthy - Leading Appliances and Electronics and Nick Fry - Leading Appliances.
James Kearney - Leading Edge Electronics and Michael Carr – Electus Distribution.
James Kearney - Leading Edge Electronics and Alex Augustyn – AudioXtra, accepting the award for Uniden.
James Kearney - Leading Edge Electronics, Steve and Lindy Charles – Electronics Plus, Burnie TAS.
Hong Kong Fair embraces huge potential of virtual reality The annual Hong Kong Electronics Fair opened its doors at the Hong Kong Convention and Exhibition Centre last month. The Fair was host to over 4,200 exhibitors, in conjunction with electronicAsia. This year’s highlights included smart technology, virtual reality (VR) and wearable electronics. VR headsets were crowd favourites, which comes as no surprise with global research fi rms predicting 171 million active users by 2018, with hardware revenue tipped to reach $4.6 billion and an increase of a whopping 3,000% for VR software.
The Hong Kong Electronics Fair attracts thousands of attendees every year.
Speaking at the Hong Kong Electronics Fair was Industrial Technology Research Institute, industry analyst and project manager, Alex Hou. “Smartphones from key vendors could be packaged with VR headsets as soon as 2020. I also believe smartphones will have a 360-degree camera as a standard feature and VR displays will advance to 16K resolution within this time frame,” Hou told a group of attendees.
A number of smartphone manufacturers have already jumped on the VR bandwagon. In particular, Sony with its PlayStation VR (early shipments sold out prior to arriving in stores), the Gear VR from Samsung, the Microsoft HoloLens and the HTC Vive. Hou also believes intelligent personal assistants, such as Siri, could have a physical face through the use of VR in the near future. “You will be able to see Siri, not just talk or respond to her,” he said. This year’s Electronics Fair also debuted the Tech Hall with virtual reality and start up zones, smart tech, robotics and unmanned tech, as well as 3D printing. The startup zone had approximately 50 companies exhibiting from Hong Kong, Canada, Chinese mainland, Taiwan and the US. Meanwhile, the new virtual reality zone showcased a range of VR headsets and video cameras. Launched last year, the smart tech, robotics and unmanned tech zones offered robots with IoT technology, luggage tracking bands, drones and electric scooters. The Electronics Fair also provided insights into market trends through a symposium on innovation and technology with the Hong Kong Electronics and Technologies Association. Representatives from the world’s leading companies including Tesla, Amazon Web Services, HP and Qualcomm, shared their expertise on smart technology and IoT trends.
Visitors were eager to experience virtual reality.
Amazon Web Services solutions architect, Olivier Klein discussed how parent company and online retailer, Amazon.com, is maximising the value of its warehouse facilities through its investment in artificial intelligence. “Robots do the picking in our warehouses and the shelving is not as you would imagine in your traditional warehouse facility. Products in the same category are not necessarily stored together, they are all over the place,” Klein said. “Why do we do that? It is a perfect example of IoT. All of the robots are connected to a system. They know how to drive on highways and streets and how to navigate within the warehouse, knowing exactly where products are stored,” he explained. “We store them in a manner on how they are bought. We understand the buying patterns of our customers. The warehouse mechanism stores products with exactly the same logic as those after-sales emails, you receive that say, ‘You just bought this product, so we think you may be interested in these products.’ It’s all about efficiency and planning the route in accordance to the other robots,” he said. AR
Schweigen releases rangehoods through The Good Guys Schweigen has teamed up with The Good Guys 600mm motored undermount to create a new and rangehood, GC-6C. exclusive 600mm motored undermount rangehood. Available at a lower price point in the market, the GG-6C has been introduced to complement Schweigen’s lights, three speed levels in 900mm motored undermount rangehood a push button control panel, model GG-901 which has been on the a single dishwasher-safe market since 2014. aluminum mesh fi lter, and a The GG-6C features the same easytwo year warranty. to-use design with a stainless steel fi nish, “Home renovators choose Schweigen incorporating Schweigen’s hallmark motor because they know they can trust our offering a 700m 3 /hr airflow extraction, brand. They want a rangehood with a motor and operation system they can ideal for galley kitchens and apartment count on day-after-day, whichever model living. It features twin GU-10 halogen
BY EMILY BENCIC
BY EMILY BENCIC
they select, they also know the Schweigen brand will give them that performance and reliability,” Schweigen managing director Anthony Fletcher said.
900mm motored undermount rangehood, GG-901.
The GG-6C is available for purchase from The Good Guys stores nationally. Customers can request further information from a sales representative or visit www.schweigen.com.au for product specifications. AR www.applianceretailer.com.au
19
AR NEWS
APPLIANCE RETAILER
Gets Social BY EMILY BENCIC, JAMES WELLS AND KYMBERLY MARTIN
UE KNOWS HOW TO PARTY
The latest app feature from Ultimate Ears (UE) Party Up was launched in front of media, bloggers and retailers at Sydney’s Carriageworks. The feature allows users to wirelessly connect more than 50 UE speakers, a mix of UE Boom, UE Boom 2 and UE Megaboom speakers together. UE brand manager, John Paterson told AR: “For the last three years, the category had been experiencing strong hyper-growth, more than doubling yearon-year. Despite the rate of growth slowing this year, we believe continued innovation will enable good growth”.
DYSON PRESENTS AUSTRALIAN-FIRST AIR PURIFIERS Dyson launched its new range of Australian-fi rst connected air purifiers. The new Dyson Pure Hot+Cool Link purifier heater (RRP $749) can be used for room heating in winter, personal cooling in summer and intelligent purification all year round. The Dyson Pure Cool Link purifier fan, available in tower (RRP $699) and desk (RRP $549) models, projects purified air quietly, purifying all year round, and working as a cooling fan in summer. Both machines automatically purify the air in the home, whilst simultaneously reporting the live indoor and outdoor air quality to the Dyson Link app.
ASUS ADDS TO ZENBOOK LINE-UP
Asus hosted media and retailers at Sydney’s Doltone House to unveil its latest ZenBook 3, Transformer 3 Pro and ZenBook Flip UX360 laptops. The ZenBook 3 weighs just 910 grams and is 11.9mm in thickness, making it Asus’ slimmest and lightest laptop to date. Transformer 3 Pro is a Windows 10 2-in-1 device featuring the new Asus pen with 1,024 pressure levels. It has a stepless kickstand with 155 degree hinge. The ZenBook Flip UX360UA features a 360 degree flappable display with a stepless hinge to switch between laptop and tablet.
The Shriro team with Heston Blumenthal.
HESTON IGNITES BBQ CATEGORY
Heston Blumenthal and his team from The Fat Duck in the UK were in Sydney to launch the new range of Everdure by Heston Blumenthal barbecues now available through local retailers. The event held at The Grounds of Alexandria, demonstrated the versatility of the products with a five-course breakfast which emphasised the unique charcoal technology. Priced up to $2,000, the hero products in the range – the Hub and Fusion – use the patented Fast Flame Ignition System which is the fi rst open flame product to be boosted using electricity. 20
Appliance Retailer November 2016
MOTO MODS SNAP TO IT
Motorola Mobility converted the Cell Block at Sydney’s National Art School into a Creator’s Hub for tech media to catch the launch of its latest smartphones, the Moto Z and Moto Z Play with its range of Moto Mods, which are revolutionary interchangeable backs. These Mods instantly transform the smartphone into an entirely new device in literally the snap of your fi ngers from a powerful stereo or movie projector to true zoom camera and power pack charger. The Moto Z is currently the thinnest premium smartphone on the market.
Canon communications and public relations manager, Andrew Giles with journalist, Ray Martin.
CANON SHINES SOME LIGHT ONTO THE WORLD
Canon Australia announced Season 2 of Tales by Light, at Sydney’s Sun Studios, at a photographic industry event, hosted by journalist Ray Martin, pictured with Canon communications manager, Andrew Giles. Martin interviewed award winning photographers Jonathan and Angela Scott, Stephen Dupont, Eric Cheng and fi lmmaker Abraham Joffe about their respective roles in putting the series together. The locally developed photography adventure series is screening now on the National Geographic Channel.
A GENIUS AT THE POWERHOUSE
Oral-B has launched its latest innovation in its smart series toothbrush range, the Genius. The new toothbrush features revolutionary position detection technology that lets users know which parts of the mouth are being cleaned via built-in sensors tracked from a smartphone. Users stand in front of their smartphone, attached to the bathroom mirror with the suction-cup holder. Adding a personal touch is the SmartRing, a multicolour lighting system with 12 different coloured lights, customised via the Oral-B app.
Hisense general manager Tania Garonzi, head of marketing Andre Iannuzzi and TV presenter Karl Stefanovic who was MC for the event.
HISENSE UNVEILS NEW BRANDING CAMPAIGN
Hisense chose the Ovolo Hotel on the historic Woolloomooloo wharf in Sydney to launch its latest consumer marketing campaign, ‘Excite Your Senses’. MC for the evening was TV presenter Karl Stefanovic. Guests could visit five sensory zones that were set up to display the company’s range of products including the latest 70-inch 4K ULED TVs and the 701-litre French Door refrigerators which premiered at the event. The brand refresh takes in print, digital and radio advertising. “Every story we tell now showcases how Hisense products help excite the senses at home,” head of marketing, Andre Iannuzzi said. “The stories, tips and images will be available through our blog, social channels, national advertising campaign and new newsletter.”
Oral-B consultant and clinical associate professor Matthew Hopcraft.
www.applianceretailer.com.au
21
AR NEWS
| On the Move | BY EMILY BENCIC
WINNINGS TRANSITIONS APPLIANCES ONLINE MANAGER Alex Mackenzie has been appointed senior category manager for whitegoods at Winning Appliances. Mackenzie previously held positions at AIMIA and most recently Appliances Online as the small appliances category manager. He brings a decade of buying and merchandising experience to the role. Commenting on the appointment, Winning Appliances CEO, David Woollcott said: “We’re thrilled to have Alex join the Winning Appliances team. With an existing knowledge of the industry and Winning Appliances business, Alex will be key in helping us continue to bring Australians the world’s best range of appliances for every customer need.” Winning Appliances head of buying and merchandise, Sam Zalin said, “Alex has done a fantastic job in growing the small appliances category in the Appliances Online business and will be a great asset in the whitegoods category within Winning Appliances.” Alex Mackenzie added, “I am pleased to be joining Winning Appliances during such an exciting period and look forward to working with Sam and the team to achieve further success for the whitegoods category”.
HOME CLEARANCE HIRES NEW GM Winning Appliances has also appointed Adam Jones to general manager of Home Clearance, formerly Electro Seconds. Jones brings more than a decade of retail experience to his new role and previously held positions with Metcash and Dick Smith, and most recently The Co-op where he was general manager for merchandise, marketing and digital. John Winning said Electro Seconds has gone from strength to strength since joining Winning Group’s stable of brands and Jones’s appointment will prove invaluable for the new brand. Commenting on his appointment, Jones said: “I am joining at such an integral point of the company’s journey within the clearance market. Although Electro Seconds has a loyal customer base, the launch of Home Clearance provides an exciting opportunity to cater to a new and growing segment of the market”. 22
Appliance Retailer November 2016
GROUPE SEB MAKES STAFF CHANGES Marianne Arenas (pictured) has moved from her current role at Groupe SEB in the linen and breakfast category to be senior brand manager for kitchen electrics, supported by recently appointed junior brand manager for kitchen electrics, Tegan Bond. Meanwhile, Maggie See has moved from her current role in cookware to fill the position of senior brand manager for linen and breakfast. In a statement provided to AR, Tefal marketing director, Bruce McCarthy said, “Marianne achieved the number one position in linen care for Tefal during 2016 (GFK market share and Canstar Blue customer satisfaction) whilst growing category value. She will now focus on generating growth for kitchen electrics. Maggie also brought innovation and growth to premium cookware in 2016 and will now continue the momentum in linen care whilst bringing innovation to the breakfast market.” Groupe SEB will also be on the move in 2017 with the company’s proposed new head office at Sydney’s Macquarie Park. The move will provide Tefal with improved facilities, enable the head office team to be located in the same building and provide space to continue the company’s growth.
MANN & NOBLE APPOINTS THREE INDUSTRY EXECUTIVES Taking the reins for marketing at Mann & Noble, supplier of Ariete, Braun and Oral-B, is James Friess, who has 22 years’ experience in marketing for global brands, including Toni&Guy, Calvin Klein, and Babyliss Pro. As marketing director, he is responsible for strategic planning and implementation of all marketing activities across the portfolio. Hailing from Woolworths and Lego, Hugh Campbell has been appointed Mann & Noble’s new commercial director. Campbell will drive the Procter & Gamble business, focusing on the electrical channel and department store retailers. Michael Aquilina (pictured) has stepped into the role of national sales manager, responsible for the company’s electro channel offering to support Hugh Campbell. His most recent tenure was with Breville.
FEATURE
COFFEE OUTLOOK | TRENDS | RANGES | PRODUCT GALLERY | PROMOTIONS Why make coffee when you can
nespresso.com/creatista
AR COFFEE
OUTLOOK
Automatic coffee machines
drive demand BY EMILY BENCIC
T
he coffee machine category has seen a slight 1% increase in unit terms and a 5% jump in value, from September 2014-August 2015 to September 2015-August 2016, the latest GfK data has shown. Furthermore, Euromonitor data found that coffee machine sales in Australia reached 541,800 units and $160.6 million in 2015. Coffee machine sales have been primarily driven by growing demand for automatic machines as growth rates moved from negative to positive territory in 2015. Sales of pod coffee machines continued to decline as consumers sought to replicate the café experience at home. Automatic coffee machines were widely regarded as a premium product but
as consumers become more sophisticated in their coffee tastes, they seek greater control and more consistent results. Coffee is one of Australia’s favourite beverages – excluding tap water and alcohol – with 36% of consumers drinking coffee, in comparison to 24% tea, 16% juice, 12% soft drinks and 8% dairy drinks, according to a recent Australian Beverage Consumption study. The Nestle World of Coffee report found that on average 2.2 cups of coffee are drunk per day per person in Australia. This is high on a global average. For some emerging coffee drinking markets, such as China, the number is only 0.1 cups, but on the other end of the scale is Norway drinking five or more cups per person per day. It is estimated that in-home coffee in Australia still accounts for 62% of all cups drunk, the Nestle report found. Of
Why make coffee when you can
the in-home coffee market, the biggest share is still soluble or instant coffee accounting for 79% of all cups and over 55% of that is Nescafe, according to Nielsen scan data for FY15. Whilst instant still holds the majority of cups share in Australia, capsules is by far the biggest growth segment of the in-home coffee category. In 2015, capsules grew by 24.9%, in comparison to soluble coffee at 1.7%, the Nielsen data also found. This growth in capsules is driven by the trend toward premium and the desire to replicate a café quality cup of coffee in home. The capsules segment is expected to continue to grow over the next decade as capsule coffee machines grow in household penetration. Nielsen figures from December 2015 show that household penetration of capsule machines is 30%. AR
N
espresso, a key player in the coffee category, has identified a trend to coffee machines that offer a barista-style coffee experience at home. “To meet these demands, we have introduced the Creatista machine range, co-developed with Breville. Creatista enables consumers to recreate a personalised barista-style coffee experience at home, by allowing them to choose their preferred milk texture and temperature,” commercial manager, Nicole Parker said. As part of its 2016 strategy, Nespresso focused on morning coffee consumption by conducting extensive consumer research to better understand how Australians wake up every morning and how these daily routines influence their coffee drinking habits. “We found that, contrary to popular opinion, only 16% of Australians rise early to start their day with exercise. Instead, almost one-third of Australians are prompted out of bed in search for ‘me time’, using their morning coffee
Nicole Parker – Nespresso.
moment as a chance to relax ahead of their daily commitments,” Parker said. Nespresso has also found that sustainability is top of mind for consumers, and therefore the company has invested in an extensive range of recycling options. “In addition to our high quality coffee offering, through our newly announced collaboration with Australia Post, we are able to provide customers with the convenience of recycling their capsules from anywhere in Australia,” Parker explained.
TRENDS
Café quality from the comfort of the home Nespresso has two other existing recycling options including 18 collection points at Nespresso boutiques and over 300 drop-off locations at participating florists. Nespresso customers and club members can also establish a recycling point for their community through the bulk collection initiative. Over at De’Longhi, investment has been made in new initiatives, product launches and marketing activity, as well as its experiential experience, the barista-less café. “We conducted research to gauge the coffee drinking habits, purchase drivers, information sources and general
“With a popular Australian café culture and the increase of fresh bean machines, consumers are becoming more discerning.” Helen Finalyson – De’Longhi
Helen Finlayson – De’Longhi.
George Liakatos – Jura.
expectations of consumers. By delving into the insights we have been able to develop strong strategies and execute successful initiatives,” category marketing manager, Helen Finlayson said. “With a popular Australian café culture and the increase of fresh bean machines, consumers are becoming more discerning. They expect to replicate a real barista experience at home, and prepare their preferred coffee just the way they like it. “Recognising this trend, De’Longhi launched the PrimaDonna Elite range of fully automatic coffee machines, designed to create barista-quality coffee with the ability to create and personalise a variety of coffee recipes for multiple users,” she continued. Meanwhile, Jura has seen strong growth driven by the launch of its premium Z6 machine. Head of sales, George Liakatos said the new model has been the company’s best performer, not only in value but also units. He believes whilst strong trends like connectivity, Bluetooth and Wi-Fienabled appliances have been influential, the factors that have made the biggest impact relate to the quality of coffee.
AR COFFEE
Bryan Win – Nescafe.
“The new P.E.P. (Pulse Extraction Process) from Jura has revolutionised how coffee is prepared from a fully automatic coffee machine,” Liakatos said. “Current trends in home appliances are changing the way we order, prepare, cook and consume food in our kitchens with a large focus on simplicity, mobility, functionality, and convenience. Now more than ever kitchen appliances are smarter and more autonomous with features like voice activation, automated sensors and app controls just to name a few. The connected kitchen is well and truly upon us,” he added. Whilst the capsule system category is struggling to maintain the levels of growth experienced over the past few years in Australia, Nescafe Dolce Gusto machines sales have grown by 13% in the past 12 months. “This great result has been driven through a proven model of success for the brand, from a modern and innovative brand campaign, most recently ‘Reinventing classics’ featuring American hip hop recording artist, musician and record producer, Will.I.Am, to instore execution and support through permanent POS, demonstrations, pricing and field team,” sales and marketing manager, Bryan Win said. “From a capsule machine category perspective, we are starting to see a consolidation of players within the category. Bigger brands looking to drive long term category growth by investing in media, in-store execution, new product development and pricing are winning the game,” he said. “From a consumer perspective, great coffee is at the heart of the category – it’s non-negotiable. However, with the ever expanding coffee culture in Australia, consumers also want the variety they can get in the café, at home, at value for money,” he added. Contrary to the statistics, the biggest impact on the hot beverage category is the growth of manual espresso machines, according to Sunbeam beverage category manager Nicole Norton. 26
Appliance Retailer November 2016
“Taking value share from pod machines, manual machines are increasing in popularity, growing at 7% as consumers replicate café taste and quality in the comfort of their own home. In June and July 2016, manuals achieved 37% value share, surpassing pod machines at 35% to be the leading value segment – a trend not seen in many years,” she noted. “Café culture has become a part of Australian daily life and is the social meeting place of choice. This is leading to a more discerning consumer who better understands coffee taste and is demanding quality coffee. “Strong demand in the manual machine sector has been reflected in Sunbeam’s growth rate of 28% MAT,” Norton added. Sunbeam’s growth has been attributed to the launch of the Sunbeam Torino: “the only Italian inspired manual espresso machine in the domestic market today with traditional Italian looks and high performance. It is perfect for those passionate about superb coffee taste as well as being passionate about the machine looking great and unique in
“Australians seek coffee machines with the latest in technology with the best value for money.” Kylie Taylor – Miele
their kitchen,” she said. Miele believes the coffee category continues to experience strong growth as Australians seek quality coffee machines that not only produce perfect, great-tasting coffee, but are also easy to operate with minimal maintenance. “Today, purchasing decisions have become more considered as Australians seek coffee machines with the latest in technology and best value.
Nicole Norton – Sunbeam.
As a result, the most popular coffee machines deliver quality, ease of cleaning and maintenance, longevity, visual integration into the kitchen environment, and of course, great-tasting coffee specialties equal to those of the best cafés,” product manager for built-in and refrigeration, Kylie Taylor said. A surge in consumer interest in Smeg’s Compact ovens has had a knockon effect for its built-in coffee machines. “The success of the Smeg compact speed, steam, microwave and combi steam ovens in three aesthetics –
Kylie Taylor – Miele.
Classic, Linear and Victoria – has led to increased sales of the matching builtin coffee machines in the Classic and Linear design,” head of brand, Tamara Buchanan said. “The ability to completely personalise each cup of coffee at the touch of a button appeals to the home barista. The user can also select their preferred temperature, strength and length of coffee with their favourite beans or ground coffee. “Australia is the most sophisticated coffee market in the world so expectations for coffee machines are high. Style and technology are the key factors in a consumer’s decision-making process when buying all major electrical appliances,” she added. The future of the coffee category is based upon developing products that entice customers to enjoy fresh coffee at home, according to V-Zug sales and marketing director, Mark Tragear. “Products may revolve around the ability to customise beverages, add flavours easily, cater for pods, beans and ground coffee in the one machine and be small enough to fit into any kitchen design seamlessly. “The biggest challenge for this industry will be producing products that replicate the café experience at home. This means products need to be innovative, cater for a variety of spaces and sizes to fit varying cutouts and bench space, and components that can create other beverage types or flavoured coffees,” he said. AR
DISCOVER THE HOLIDAY JOY
Allow your customers to rekindle their sense of wonder this holiday season, with a new Nespresso machine, offering the finest Grands Crus and most unforgettable coffee moments. www.nespresso.com *When purchased from a participating retailer between 01/11/16 at 12.01am AEDT and 08/01/17 at 11:59pm AEDT. Claimant required to be or become a Nespresso Club member to redeem offer. Cannot be used in conjunction with any other Nespresso promotion, offer or discount. See full terms of offer at www.nespressopromotion.com.au. Offer 1 is for Pixie, CitiZ&milk, Prodigio&milk, Lattissima, Maestria, Nespresso by KitchenAid and Creatista machine ranges. Claimants must choose either $95 off their coffee order OR $70 cash-back. Offer 2 is for the Essenza, Inissia, CitiZ Single and U machine ranges. Claimants must choose either $65 off their coffee order OR $40 cash-back. Claim close date 31/01/17. Credit to be used in full single transaction by 28/02/17.
AR COFFEE
RANGES
Customised and convenient coffee BY EMILY BENCIC
N
espresso continues to bring ease of use and personalisation to coffee lovers around the world, and the latest addition to its range is no exception. The Creatista, which was launched in October, was co-developed with Breville for an Australian audience. It is the fi rst Nespresso machine that allows users to choose their preferred milk texture and temperature, and therefore, is ideal for customers looking for the next level of convenience and customisation. With unique automatic steam wand technology, the machine allows users to easily and conveniently create their favourite coffee and milk recipes. The machine comes equipped with a menu
of five recipes to choose from. It also includes options for different milk foam textures and temperatures so coffee drinkers can customise to match their preferences. De’Longhi also continues to upgrade its coffee machine range to include a variety of innovations and technological advancements. The company’s coffee app is just one example of how the coffee preparation experience is taken to a new level. Not only does it allow the user to remotely program and prepare their coffee via the app, it has numerous other
Nespresso Creatista Plus.
The Creatista is the first
Nespresso machine that allows users to choose their preferred milk texture and temperature.
Jura Z6.
De’Longhi PrimaDonna Elite Touch. 28
Appliance Retailer November 2016
features, including user tips, recipes, and product information. The program settings are easily adjusted to personalise the grind, length of pour, coffee strength and milk preparation, also connected remotely with the new Coffee Link app.
Beautiful design, the finest moments and an unparalleled experience. To celebrate the festive season, Nespresso is offering coffee lovers the choice of up to $95 Coffee Credit or $70 cash-back (via online redemption) on the purchase of selected Nespresso coffee machines. The consumer promotion will run between 1 November 2016 and 8 January 2017 (inclusive) and will be supported by an extensive media campaign including TV, print and digital advertising, as well as Point of Sale material to help you promote the campaign in your store. www.nespresso.com
AR COFFEE Coffee enthusiasts can create personalised coffee recipes with the PrimaDonna Elite Touch, which can be saved for up to six user profi les, including the Cappuccino Mix recipe that delivers the coffee before the milk. It is crafted with precision and delivers a perfectly-balanced coffee each and every time with the perfect grind of the beans, the pressure of the tamping, and the temperature and pressure of the water. It is also simple to clean with automatic prompts, automated rinsing and dishwasher safe components. In late 2015, Jura celebrated the milestone of its four-millionth coffee machine leaving the factory as the only manufacturer to focus exclusively on automatic speciality coffee machines. To celebrate, the company is presenting a wide range of new worldfirst innovations with coffee machines that move into completely new territory, including the Jura Z6. Taking the automatic category to the next level is the world-first Pulse Extraction Process (P.E.P.), which ensures optimum extraction time by pulsing the hot water through the ground coffee at the optimum frequency for the amount of water. Jura has also introduced Intelligent Water System (I.W.S.) to the Z6, which is the fi rst automatic coffee machine to feature automatic fi lter detection thanks to modern RFID technology. Following current trends of connectivity, Jura introduced Bluetooth compatibility with its most recently released automatic coffee machines. With the Jura coffee app, users can wirelessly operate and program the machine and link up to various accessories. The latest capsule machine from Nescafe, the Eclipse, has been designed with smooth edges and seamless curves with an integrated water tank and hand-designed brush effect for a premium look. There is an easy-to-use touch interface for cup personalisation, a descaling alert, automatic closing head and drip tray with four adjustable cup sizes. It is available in metallic silver and black brushed fi nish. Sunbeam’s latest coffee machine, the Café Series Espresso Machine plus Capsule (EM7100) is a high performance manual espresso machine, with triple twin technology and unique milk gauge to create coffee using fresh beans or 30
Appliance Retailer November 2016
Nescafe Dolce Gusto Eclipse.
The Sunbeam Café Series
EM7100 is perfect for capsule
convenience on week days, and weekend manual baristas.
convenient capsules. It is the only manual espresso machine that allows users to make coffee from beans and capsules, perfect for those that want the best of both worlds – capsule convenience for busy week days, and weekend manual baristas. Its Twin Thermoblock technology provides consistent temperature shot after shot for a café quality coffee each and every time. By only heating the water required for each extraction (30ml / 60ml), thermoblock machines ensure that water is only heated once, meaning fresh water every time. It also has an Italian 15 bar pump for extraction and Italian 4 bar pump for steam. Miele offers the world’s only built-in coffee machine, the CVA 6431, that incorporates the Nespresso system with a sophisticated capsule carousel for as many as 20 Nespresso capsules contained in five chambers. The range also includes the Miele CVA 6401, CVA 6800 and CVA 6805 built-in coffee machines which use a conical grinder to ensure even and
Sunbeam Café Series Espresso Machine plus Capsule.
Smeg coffee machine CMS6451X.
precise, freshly ground beans. Other innovations featured on these models include the OneTouch for Two function, EasyClick milk system and the automatic rinsing of the milk pipes. The Supremo CCSXSL60 Coffee Centre from V-Zug features a built-in automatic milk frother, achieving the perfect froth for a cappuccino, latte macchiato and hot milk at the press of a button. It has five adjustable coffee strengths from extra-mild to very strong, with hot water available for a cup of tea. It is also easy to operate and maintain with sensor buttons and a text display advising when the water tank needs fi lling or when descaling is required. The built-in milk frother is cleaned with the touch of a button and the milk container can be removed and stored in the fridge or cleaned in the dishwasher. AR
Why make coffee when you can
nespresso.com/creatista
AR COFFEE
De’Longhi PrimaDonna Elite Touch Create personalised coffee recipes which can be saved for up to six user profiles Automatic prompts Automated rinsing Dishwasher safe components
Co-developed with Breville, the intuitive colour display on this coffee machine offers step-by-step assistance for coffee personalisation and maintenance. It comes equipped with a menu of five recipes.
Nespresso Creatista Plus Adjustable automatic milk froth quality, including ‘micro-milk foam’ 11 adjustable milk temperatures Three second heat up time Automatic power off after 10 minutes of non-use
RRP: $799
Nespresso: 1800 623 033
RRP: $3,599
De’Longhi: 1800 126 659 The PrimaDonna Elite is a unique and revolutionary fully automatic coffee machine that produces barista-quality coffee. It has an intuitive, colour touch display with a Coffee Link app designed to connect multiple mobile devices to operate the machine remotely.
PRODUCT GALLERY BY EMILY BENCIC
The Z6 moves into completely new territory, taking the automatic speciality coffee machine to the next level. The state-of-the-art generation of coffee machines is an impressive showcase of Swiss innovation.
Jura Z6 World-first pulse extraction process (P.E.P.) for optimum extraction time Intelligent Water System (I.W.S.) for automatic filter detection Connects to the Jura Coffee app Removable water tank
RRP: $3,790
Jura: 1300 285 872
32
Appliance Retailer November 2016
Perfect barista-style coffee, every time.
The PrimaDonna Elite fully automatic coffee machines are designed with the discerning coffee-lover in mind. Just like a real barista, it delivers the coffee to the cup first, followed by the milk. With a huge variety of options to personalise your coffee, it allows you to set and save up to six user profiles, so your friends and family get their perfect coffee every time too. Use the simple and intuitive colour touch display, or communicate with the machine remotely using the clever Coffee Link app on your mobile device. Coffee has never been more personal. facebook.com/delonghiAU
@delonghi_au
pinterest.com/delonghi_au
Up to $250 CASHBACK* Via redemption on selected De’Longhi fully automatic coffee machines. Starts November 1, 2016 – Ends January 4, 2017.
*Conditions apply. Visit promotions.delonghi.com.au for more details. Hero machine featured: PrimaDonna Elite coffee machine ECAM65075MS.
www.delonghi.com.au
AR COFFEE
This built-in, satin stainless steel coffee machine offers five coffee strengths and three coffee lengths. It also boasts a 15 bar pump pressure. Users are able to use ground or coffee beans.
Smeg Classic Coffee Machine CMS6451X
Fully automatic Steam and hot water function 1.8 litre water tank Multi-language LCD screen
RRP: $4,690
Smeg: (02) 8667 4888
Nescafe Dolce Gusto Eclipse Coffee Machine
Automatic open/close functionality Premium brushed effect hand-designed Descaling alert One litre integrated water tank
RRP: $349
Nescafe: 1800 466 975 More of a design statement than a functional machine, the transparent tinted touchscreen communicates descaling mode and the push button offers hot/cold and start/stop manipulation.
PRODUCT GALLERY
Sunbeam Café Series Espresso Machine plus Capsule EM7100
A high performance manual espresso machine with twin Thermoblock technology and unique milk gauge makes coffee using fresh beans or capsules. An Italian 15 bar pump for extraction and Italian 4 bar pump for steam.
34
Appliance Retailer November 2016
Twin Thermoblock technology Unique milk gauge and pressure gauge Beans and capsules capability Two group handles
RRP: $999
Sunbeam: 1300 881 861
Coffee pleasure –
freshly ground, not capsuled.
Roger Federer Inspirational role model, world record holder of Grand Slam wins, greatest tennis player of all time – and coffee lover.
The perfect espresso thanks to P.E.P.®. The E8 from JURA wows even the most discerning coffee lovers like Roger Federer with its choice of coffees. The one-touch automatic coffee machine prepares twelve different specialities to professional barista standard. To create the perfect ristretto and espresso, it features a world first: the Pulse Extraction Process (P.E.P.®). A TFT display makes operation intuitive and convenient. All elements are easily accessible from the front, while the Intelligent Water System (I.W.S.®) detects the filter automatically. JURA – If you love coffee. www.jura.com
AR COFFEE
PROMOTIONS
Coffee lovers crave cashbacks and bonuses BY EMILY BENCIC
NESPRESSO
DE’LONGHI
SUNBEAM
JURA
NESCAFE
MIELE
Is offering a credit of up to $95 or up to $70 cashback on selected coffee machines from November 1 until January 8, 2017. With the purchase of a Pixie, CitiZ&Milk, Prodigio&Milk, Lattissima, Maestria, Nespresso by KitchenAid and Creatista coffee machine, consumers will receive either $95 coffee credit or $70 cashback. With the purchase of an Essenza, Inissia, CitiZ single and U machine ranges, consumers will receive either a $65 coffee credit or $40 cashback.
Is focusing on its accessories with a high-value offer of a bonus 0.6 litre Cool Control valued at $169 with the purchase of the Giga 5, Impressa Z9, J90, J500, F9, E8, Impressa A9, Impressa A5 or ENA Micro 90. All consumers who purchase its top two premium models are also eligible for a one hour complimentary in-home installation by a Jura representative. 36
Appliance Retailer November 2016
Will offer up to $250 cashback on selected fully automatic coffee machines from November 1, 2016 to January 4, 2017. Participating models for the $250 cashback include the EABI6600, ECAM65075MS and ECAM65055MS; receive $100 cashback for purchases made on an ETAM36365M, ECAM45760B, ECAM45760W, ECAM35075MS and ECAM35055B; and purchase an ECAM35015B and ECAM22110SB to be eligible for a $50 cashback.
The first 4,000 Nescafe Dolce Gusto Eclipse coffee machines sold at participating retailers between August 15, 2016 and January 4, 2017 are eligible for a $50 cashback. Consumers must register their claim online, create a recycling account, download a free shipping label and send their old machine to TerraCycle to receive the cashback.
Is offering a gift with purchase from November 1, 2016 to January 31, 2017. Purchase a Torino Espresso machine and grinder to receive a bonus Barista Kit valued at $200. It includes FreshSaver vacuum sealer and three canisters, Sunbeam Bang Bang, additional milk jug, cleaning tablets and descaling tablets. Purchase a Sunbeam Café Series Espresso machine plus capsule to receive a Barista Kit valued at $100. It includes Sunbeam Bang Bang, additional milk jug, cleaning tablets and descaling tablets.
Invests in dedicated CRM activities and targeted demonstrations in the Miele Experience Centres and selected chartered agents. Miele’s kitchen appliance package rebate offer enables customers to claim a rebate of 5% off their total purchase price, as long as the order includes at least three Miele kitchen appliances to the minimum order value of AUD $7,500.
AR REFRIGERATION
OUTLOOK
Cool results from value and volume growth BY KYMBERLY MARTIN
T
he refrigeration category continued to make solid gains in the past year, buoyed by positive sales for both refrigerators and wine cellars. Refrigerators rose 4% in volume, to reach 1.7 million units, just pipped at the post by a 5% increase in volume sales for wine coolers/chillers. (See Wine Cabinet Feature this issue). Leading manufacturers are now focusing on features that are kinder to household budgets by reducing wastage via innovations and improvements in energy efficiency. And demand for premium French door appliances continues to surge with the layout of these models giving easy, flexible access along with increased interior space for larger items. Commenting on the results, Euromonitor Research analyst Hianyang Chan said, “Fridge freezer formats and sizes continue to evolve in Australia, with more diversity being seen in this area following the introduction
38
Appliance Retailer November 2016
of the four-door French fridge freezer.” Chan added that despite top mount fridge-freezer models remaining the most common format with a 44% volume share, it came with a 3% decline over the course of the year. Electrolux Home Products is the leading brand with volume share of 26%, followed by Fisher & Paykel on 16%. “The Australian housing market remains strong as increasing technological innovation and design features derived from evolving consumer demand in recent years has influenced design and innovation trends in refrigeration appliances,” Chan said. GfK data for the year ending August 2016 was consistent with those of Euromonitor, showing a 4% increase in volume and a 6% rise in value for the refrigerator category. The French door and bottom mount market with 18% and 8% value growth respectively, contributing to the overall spike in sales. Demand for high-end kitchen appliances has increased strongly over
the past five years, as household incomes grow steadily and consumers look for ways to differentiate their kitchens with exclusive, high-priced European products, according to the 2016 IBIS World Industry Report on Domestic Appliance Retailing in Australia. This product segment has increased as a share of revenue over the past five years due to increased demand, higher prices for certain goods, and advances in product design and technology, the report said. While external competition from pure-play online retailers is expected to intensify, the limited scope to visualise the dimensions of larger appliances in the home is limiting the movement of the industry’s market base to the online shopping space. For a retail perspective, Con Verteouris from Winning Appliances is seeing more interest from consumers for integrated refrigeration. “It creates the most efficient use of space by maximising the internal cavity.” (See From the Floor this issue). AR
TRENDS
BOUGHT TO BE SEEN
S
uppliers contacted for this feature overwhelmingly nominated the French door fridge as the model of the moment. Other comments to emerge included the trend to glass doors on both French door and multi-drawer models, and the brisk activity for top and bottom mount fridges and side-by-sides. According to Electrolux Home Products senior category manager, Graham Ball, the refrigeration market is very competitive with more aggressive marketing campaigns from the Chinese
Graham Ball – Electrolux.
brands. “Our research has identified an overall trend showing that consumers want, and are buying, bigger fridges with more ergonomically-designed platforms to provide better and bigger access and features that keep their food fresher, longer.” Ball said there has been a steady and strong growth in the bottom mount category and interestingly side-by-side owners are moving across to French door models. “French door and bottom mounts are considered by consumers as the modern style in refrigeration.” He added that the market is being driven by the focus on fresh food, accessibility and having the main compartment at eye level. Overall, he said fridge sales follow population growth: “So it is not so much a state thing but more a big city drift which herald any sales increases.” He also suggested that refrigerators offer a timeless beauty. “It is going to last a long time and should not go out of fashion within a couple of years.”
There is a polarisation at the top and bottom ends of the market, with the French door segment sitting at the top and growing, Mitsubishi Electric national retail sales manager, Garth Hickey said. “The demand for larger French door models may also be attributed to changing household shopping growing habits and home cooking trends.” There is also demand for designer appeal, he said, for example colour coordinated kitchens. However, Hickey said the industry is facing some challenges with the number of kitchen design options available, “but retailers
“Consumers are after different colours and finishes. No longer does the refrigerator need to match other kitchen appliances.” Frank Malcaus – Hitachi
Garth Hickey – Mitsubishi Electric.
cannot support them all due to limited floor space.” He said this presents retailers with the opportunity to provide an ‘innovation area’ to showcase new designs and test the market. According to Hickey, customers are looking for products with improved energy efficiency and the challenge for brands is to have constant R&D to improve efficiency.
Frank Malcaus – Hitachi.
Making a re-entry into the local market is Hitachi, as it introduces French door, side-by-side and top mount models with a choice of glass door fi nishes. Sharing his thoughts on the market was national sales manager, Frank Malcaus who said: “The strongest trends for refrigeration in 2016 revolves around style, functionality, energy efficiency and build quality. Our market intelligence indicates the Australian consumer is more in-tune with health and wellbeing, reducing the amount of fresh food wastage and are mindful of having a lower impact on natural resources by using more energy efficient products.” Consumers are also after different colours and fi nishes. “No longer does the refrigerator need to match the other kitchen appliances.” Malcaus said the company has received a high level of interest from retailers in all states and expects a ramp up in the number of shop fronts carrying the range. Sharp credits its growth in the sector over the past year to the company’s J-Tech inverter technology found in both top mount and French door models. “The technology offers a fi ner level of temperature control, using less vibration and greater durability with its low speed compression operation,” national marketing manager, Halim Saliman told AR. He continues: “We have found customers wanting French door refrigerators with more intuitive designs that promote easy use while having strong energy saving features.” Saliman added that this strong trend to French www.applianceretailer.com.au
39
AR REFRIGERATION
Tamara Buchanan – Smeg.
door models is due to unique and stylish designs combined with practical features. The best performing states for Sharp are New South Wales and Victoria, “due to a strong ranging presence and close retailer relationships”. Range expansion is the biggest trend coming through from LG. “The options now available to consumers are very broad,” home appliances marketing manager, Brad Reed noted. “It is not uncommon for people to design kitchen cabinets and plumbing around a desired fridge purchase, when they fi nd a product that ticks all the boxes in terms of size, internal storage spaces, water dispensers and shelving layout.” Reed said this year has been strong for LG refrigerators. “We have made good progress in the bottom mount segment with an Australian-fi rst release of our 4-star energy efficient models. Additionally our side-by-side models underwent a refresh that has helped maintain our strong market position.” Findings from
Halim Saliman – Sharp. 40
Appliance Retailer November 2016
Brad Reed – LG.
The refrigeration market is
being driven by fresh food,
accessibility and having the
main compartment at eye level.
the LG 2016 Annual Household Survey revealed that 38% of people believe they spend more than nine years with their refrigerator before the need to upgrade. Bosch said its increased sales are coming from growing demand for French door models which have seen a 19% year-over-year volume growth, and although working from a small base, the French four-door segment has achieved 40% year-on-year volume growth. “That being said, two door fridges still continue to hold a significant portion of our total market with this figure sitting at 62% in 2015,” product manager, Nilouki Roland said. “The year-on-year volume growth for bottom mount fridge-freezers has increased to 18%.” Roland credits the trend to top and bottom mount fridges primarily to competitive product offerings in the top mount sector, followed closely by market growth for bottom-mount fridge-freezers. The majority of Australians want a fridge with customisable spaces, according to Samsung Home Appliances director, Jeremy Senior. Samsung recently partnered with Woolworths to give households the option to order groceries directly from the new Samsung Family Hub refrigerator via a customised Woolworths app. It can also connect to a compatible smartphone via the Samsung Smart Home app for viewing fridge contents from outside the home. “It breaks new ground for household technology that is designed to transform the way Australians manage their food and life around the kitchen,” Senior said. Defi nitely bought to be seen is the Dolce & Gabbana version of the iconic Smeg FAB 28 refrigerator. “Smeg’s refrigerator range has enjoyed heightened awareness amongst retailers and consumers this year, due in part to high profi le collaborations with the luxury Italian fashion house,” Smeg head of brand, Tamara Buchanan said. “This design focused initiative by Smeg has led to a higher level of consumer interest in the rest of the brand’s refrigerator collection with a corresponding spike in sales.”
Fresh ideas deserve the freshest ingredients
*Than all other top selling 450L brands.
Keeps your fruit and vegetables fresher for 7 days*. The new FreshZoneTM Crisper, only from Electrolux keeps your fruit and vegetables fresh and crisp for longer, so there will always be fresh ingredients waiting for when inspiration strikes.
electroluxlife.com.au
AR REFRIGERATION
Dijana Stangolev – Andi-Co.
Andi-Co is picking up on a trend to integrated refrigeration with its Liebherr brand. “Placing fully integrated appliances behind kitchen cabinetry is becoming more popular,” marketing executive, Dijana Stangolev told AR. “Consumers can personalise the fi nish of the cabinetry to suit the kitchen décor, as well as choose the fridge combination the family actually needs.” Another trend is a move away from less efficient refrigeration into food preservation. “Selling a box is no longer an option.” And the renovation market is still in full-force, particularly in the eastern states, although the slowdown in the mining industry in Queensland, Western Australia and South Australia has impacted on consumer confidence, she said. Echoing many of these industry comments was Panasonic, nominating “stylish design, the capacity to store food
and being energy wise,” as three key trends. This focus on style is exemplified with the popularity of French door fridges as the Panasonic full flat glass door model hit stores. “In addition, health-conscious and waste-averse Australians want fridges that keep food fresh and offer energy savings,” product marketing manager for whitegoods, Chasnyn Ousmand said. Strong growth in the top end of the market for built-in appliances is also being reported from Miele, with high-
value technologies such as PerfectFresh and DynaCool rating. “With the increasing focus on healthy living, consumers are drawn to refrigerators which will maintain freshness for longer,” product manager, built-in and refrigeration, Kylie Taylor noted. When it comes to state by state sales indications, ranking is broadly in line with current population shares.
LG research revealed that 38% of people believe they spend
more than nine years with their refrigerator before upgrading.
Kylie Taylor – Miele.
Andre Iannuzzi – Hisense.
“However, growth for Miele in NSW is currently outperforming some of the other states with the completion of a number of large residential building developments a major contributing factor.” One company shifting attention to the premium end is Hisense, notably with its glass door and French door models. “With a major focus on kitchen renovations currently taking place across Australia, we are seeing the French door become the fridge of choice,” head of marketing, Andre Iannuzzi said. “A workhorse of the kitchen, the fridge of today has become a showpiece, simultaneously catering to the capacity and versatility requirements of today’s home owners.” The strong performance of the French door sector is also evident at Fisher & Paykel. “It is the fastest
Kara May – Fisher & Paykel.
growing fridge category and certainly very popular with consumers at the moment,” marketing manager, Kara May said. “Visually appealing and functional design is what consumers are continually asking for with minimal gaps, a seamless design along with look and feel, tailored to their kitchen needs.” AR 42
Appliance Retailer November 2016
Refrigerators WX Multi Drawer Series
» Automatic Ice Maker
» Supercool Freezing Function
» 2 Way Flexible Glass Shelves
» 3.5 Energy Star Rating
» Soft Freezing Function
» Quiet at Only 15dB
NEW PRODUCT Now available in two sizes 743 and 627 litres Catering for various kitchen sizes. The new MR-WX627 is designed with a reduced width, to easily fit into a compact fridge cavity of 695mm width.
MR-WX743
800mm Width For more information on our products please contact the national retail manager
MR-WX627
685mm Width Please visit Phone: (02) 9684 7777
www.MitsubishiElectric.com.au
AR REFRIGERATION
RANGES
Electrolux FreshPlus French Door EHE5267SA.
Sharp French Door SJXE624FSL.
Mitsubishi French Door MR-WX627Z.
Hitachi French Door R-WB480PT2. 44
Appliance Retailer November 2016
A MARRIAGE OF MULTIPLE STORAGE OPTIONS AND ENERGY SAVING TECHNOLOGY BY KYMBERLY MARTIN
T
he sweet spot for Electrolux and its latest range of refrigerators is the 70cm and 80cm side models. These can be placed together to deliver up to 30 combinations when single door fridges and freezers are combined with top-mount and bottom-mount configurations. “Our research shows that consumers like to have a place for everything,” Graham Ball said. Other key features on the new Electrolux fridges include telescopic runners for storage bins, aluminium trims on shelves and LED lighting. With increasing electricity prices energy ratings have also become a very tangible feature. “We have made this range best in class in terms of energy efficiency and the integrated design means there is uniform design across the oven, dishwashers and fridges.” Mitsubishi Electric claims to offer the ultimate functionality in food preservation without losing moisture or taste with the Versa drawer that offers supercool and soft freezing options. This feature comes on the new multi drawer MR-WX627Z and the existing MR-WX743Y models with the glass door fi nish. Another popular feature is the non-plumbed automatic ice maker, with removable parts for easy cleaning that is also a hygienic solution for producing large quantities of ice cubes. Where space is an issue the WX627Z with a 685mm width delivers the same fi nish and features within a narrower footprint. “We had a tremendous response in the market to the WX Series 743 litre model so we developed the 627 litre version for smaller spaces,” Garth Hickey said. According to Frank Malcaus, engineering is in Hitachi’s DNA. “Our appliances use inverter dual fan cooling in conjunction with vacuum insulation panels to deliver industry leading energy efficiency. And given recent storm
events, the freezer will retain integrity for up to 15 hours, depending on model and ambient conditions,” he said. “The fridges work in temperatures in excess of 50 degrees Celsius and during voltage fluctuations between 13v and 300v.” As well as addressing consumer energy concerns, fresh food life is extended with Aero Care storage and nano titanium technology provide powerful antibacterial, anti-mould and dedorising. The latest fridges from Sharp bring major technologies and design advances that include J-Tech inverter systems with an extra cool function; premium glass styling; easy control
“We had a tremendous response to the WX Series 743 litre model so we developed the 627 litre version.” Garth Hickey – Mitsubishi Electric
setting and superior storage capacity. “The SJXE624FSL and SJXE676FSL French door models deliver on all these requirements,” Halim Saliman said. “Not only does the inclusion of the J-Tech inverter lower power consumption but the design means that customers can quickly access frequently-used items, reducing the level of cold air escaping from the refrigerator.” He added that this technology reacts more intuitively to temperature changes and is able to make fi ne adjustments to the RPM (revolutions per minute) of the compressor unit, allowing the fridge to use minimum power to keep the interior at an optimum and consistent level.
A FRENCH DOOR FRIDGE FOR A 700MM OPENING…
WOW!
And that’s not all: • Glass doors – black, grey, silver and white • 456 L – just 680mm wide (R-WB480PT2) 510 L – just 750mm wide (R-WB550PT2) • 5 year parts and labour warranty • 10 year Inverter Compressor parts warranty • Industry leading energy efficiency: 456 L – running cost: 371 kWh per year 510 L – running cost: 405 kWh per year al Inverter Compressor • Dual, dedicated fan cooling • 12 hours without power frozen food keeper • PLUS lots more WOW factor features
ng Warranty
r Fridge & Freeze Compartments
hold’s it’s temperature during storm black outs for Longer
GLASS GREY
GLASS SILVER
GLASS WHITE
GLASS BLACK
R-WB480PT2 Series: 680mm (w) x 1780mm (h) x 760mm (d) R-WB550PT2 Series: 750mm (w) x 1780mm (h) x 760mm (d)
With a respected engineering heritage and a focus on innovation, Hitachi is back with an expanding range of quality appliances that offer unique features and benefits for your customers! hitachi.com.au | 1800 HITACHI / 1800 4482244
AR REFRIGERATION
LG Dual Door-in-Door French Door 6D725BGL.
Smeg Dolce & Gabbana FAB 28.
Bosch Built-in Bottom Mount KIN34P60AU.
Samsung Family Hub SRF670HB. 46
Appliance Retailer November 2016
According to LG, the top end of the market continues to generate some great innovations. Fitting into this is LG’s latest entrant: the world-fi rst Dual Door-in-Door French door, the GF6D725BGL (RRP: $5,399). It gives easy access to regularly used items with the specially designed cooking space for culinary ingredients and the family space for snacks and drinks. It also features LG Bluetooth soundbar audio speakers for streaming music wirelessly. The curved glass door is fi nished in black mirror glass, embedded in a honeycomb pattern with silver particles to add a subtle sheen. There are 32 storage spaces, 20 in the fridge and 12 in the freezer section. Smeg unveiled its latest FAB 28 model, the limited edition Dolce & Gabbana fashion collaboration at the Milan design fair Eurocucina 2016 in April. Hand-painted by a traditional Sicilian artist, it reflects the colours and patterns of Sicilian folklore. Only 100 refrigerators will be available and no two are the same. Features on the 256 litre fridge include automatic cyclic defrost and quick chill crystal shelves. And in case you were wondering, one has already been sold to a consumer in New South Wales. Bosch will introduce new sideby-side fridges to its existing range, featuring an ice and water dispenser unit along with an innovative new feature called VitaFresh Plus. This allows longer freshness of food via a manual humidity control. “The benefits to consumers will make this an exciting new offering and will allow retailers to explore new selling angles,” Nilouki Roland said. The Samsung Family Hub is a multi-tasker with a 21.5-inch LCD touchscreen that serves as the fridge’s digital command centre, complete with a grocery-ordering app. More than half a million people shop with Woolworths online each month, with 200,000 taking advantage of the customised Woolworths app. The hub features more than 2,200 recipes with updates and new recipes added on a regular basis. Other features include photo sharing, surfi ng the net or streaming music. Also taking the fashionable French door runway for the fi rst time is Panasonic with a new 547 litre model, NR-CY54AGSAU (RRP: $2,499). A key feature is the full-flat, frame-free glass panel to give a seamless fi nish with recessed curved handles to match the flat design. This brings the total Panasonic fridge line-up to seven models that include four bottom mounts in 450 and 470 litre capacities in stainless colour or white.
Sharp brings major technologies and design advances that
include J-Tech inverter systems with extra cool function.
Hisense is adding to its French door collection in November with the 701 litre glass door model, BCD525WY (RRP: $2,999) with a fully integrated plumbed ice and water dispenser, touch electric controls and a customisable third drawer with a slide away glass shelf for storing taller items. This large capacity model delivers space and convenience. The message to consumers from Fisher & Paykel is the company’s Active Smart technology. It senses every time the fridge door is opened and helps maintain an even temperature, to deliver better food care. “One of the challenges with freestanding fridges is the space required around the appliances to allow for door clearances and ventilation. Our ActiveSmart 900mm French Door Slide-in minimises gaps through heavy duty hinges and adjustable doors, enabling gaps of only 4mm to create consistent lines throughout a kitchen,” Kara May said.
Hisense French Door BCD525WY.
Fisher & Paykel French Door Slide-In RS90A.
The K30000 fully integrated refrigeration range from Miele offers consumers technically advanced features as well as a broad selection of models to create a seamless kitchen design. It comprises a choice of fridge, freezer and fridge/freezer models that can be installed individually or side-by-side to achieve a harmonious appearance. Features include dishwasher-safe and scratch-proof door racks, SuperFreeze mode to retain food texture and prevent the formation of ice crystals and dedicated cooling zones. RRPs start from $3,299. The news from Andi-Co is the Liebherr big-bodied integrated bottom mount fridge, the ECBN 6156 (RRP: $14,057) with an internal ice-maker, LED lighting and GlassLine shelving. Liebherr is also collaborating with Microsoft in the development of Liebherr’s SmartDevice Box – a communication module that fits into Liebherr fridges and freezers, connecting them to the internet. This capability will help users to shop and plan meals with intelligent food management. Microsoft is providing computer vision capability as part of this collaboration. AR
AR REFRIGERATION
Electrolux FreshPlus French Door (EHE5267SA)
5-star energy efficiency FreshZone double-insulated crispers Inverter cooling system LED lighting
This flat door design refrigerator delivers on both energy efficiency and food freshness with a 5-star energy rating and double-walled crisper offering constant temperature and humidity environments.
RRP: $2,799
Electrolux Home Products: 1300 363 640
Sharp French Door (SJXE624FSL)
J-Tech inverter technology Extra cool function Plasmacluster ion technology Energy saving mode
RRP: $2,599
Sharp: 1300 135 022 Sharp’s J-Tech inverter controls the compressor rotation using low-speed operation in accordance with refrigerator use, so far less power is required to make precise adjustments.
PRODUCT GALLERY LG Dual Door-in-Door French Door (6D725BGL) Easy listening for playing favourite music tracks and easy access to food and drinks and specialty ingredients with special door-in-door storage spaces showcases the latest in fridge innovation.
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Appliance Retailer November 2016
Built-in Bluetooth soundbar audio speakers Separate spaces for culinary ingredients and snacks and drinks 32 storage spaces Contoured black mirror glass finish
RRP: $5,399
LG: 1300 542 273
Mitsubishi French Door (MR-WX627Z)
Smart cube design with glass door Multi airflow and fresh air filter Non-plumbed automatic ice maker Made in Japan
RRP: $4,299
Mitsubishi Electric: 1800 811 212 Carrying a 3.5 star energy rating it is claimed to be the most efficient fridge at this capacity while the convenient multi-drawer design offers Supercool, Soft Freezing and Standard freezing options.
Hitachi French Door (R-WB480PT2) Inverter compressor Dual fan cooling Smart open vegetable compartment Mould-proof door gasket
RRP: $1,849
Hitachi: 1800 448 224 For consumers aspiring to a French door fridge where space is an issue there is now a solution with this fully featured model that fits into the same area to an equivalent litre sized top mount fridge.
Samsung Family Hub (SRF670HB) 21.5-inch LCD touchscreen Triple cooling system for precise temperature control FlexZone can switch between fridge or freezer Black glass stainless steel design
RRP: $7,499
Samsung: 1300 362 603 The first connected appliance with a groceryordering app and Wi-Fi enabled touchscreen. As well as managing groceries, it connects with family and entertains with music and TV shows.
www.applianceretailer.com.au
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AR REFRIGERATION
PROMOTIONS
FROM THE FLOOR
LG is offering a bonus cash card up to $400 with the purchase of participating LG French door or bottom mount models. Extensive point-of-sale including posters, leaflets and catalogue starbursts are supporting the offer that runs until January 8, 2017.
Con Verteouris Winning Appliances BY KYMBERLY MARTIN
J
ust what is driving refrigeration sales? The answer according to Con Verteouris is “renovations”. However, this response comes with another observation as fridges take on a fashion status with customers upgrading their existing fridge for a model that reflects the latest design trends. When it comes to the status symbol of them all – wine cellars – there is a noticeable trend for these moving out of the niche market as more mainstream brands enter the category at lower price points. Beverage fridges are also gaining momentum as customers opt to have a ‘drinks fridge’ for a variety of beverages, as opposed to one just for wine. Strong sales are coming across for new Electrolux and Westinghouse models due to increased energy efficiencies and larger capacities within the same footprint. “The latest Fisher & Paykel fridges with integrated ice makers are also performing well and the launch of the new flat door models without handles have been well received by customers,” he said. As for the discerning customer, SubZero is a popular choice: “designed for a multitude of kitchen designs”. Interest is also accelerating for integrated refrigeration as customers opt for a seamless fi nish with their cabinetry. “Integrated refrigeration creates the
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Appliance Retailer November 2016
most efficient use of space as there is almost no gap between the wall and the appliance, meaning the internal cavity is maximised.” When it comes to finishes, if integration is not practical, stainless steel is the colour of choice, as in most cases it matches other appliances in the kitchen. “As Australians love to entertain, Winning Appliances’ clients are increasingly creating alfresco entertaining areas with integrated fridges, beverage centres and wine chillers as part of their renovation.” Asked about the importance of promotions, Verteouris noted that whether a product was on promotion or not did not influence the decision to make a standalone fridge purchase. “However, if the customer is renovating, promotion may come into play in conjunction with ordering the rest of the kitchen appliances.” Because Winning Appliances caters to the renovation market, customers typically use online as a research channel, but prefer to come to the store to speak to a sales expert, as well as to see and touch the products. Verteouris did express concern that the width of range is becoming harder to display in a retail setting as suppliers expand their offerings. As a result he said online will become increasingly important for retailers selling extended product ranges. It was also important to show genuine innovation that is beneficial to customers. AR
Hitachi has developed customised messaging with it ‘5+FIVE’ point of sale selling strategy, which highlights five key features of its fridge products and promotes the 5-year parts and labour warranty.
Mitsubishi Electric is using real life situations for its Work for Me TV campaign where users talk about the benefits of their Mitsubishi Electric fridges. The TVC is also supported by a digital campaign.
Miele is offering 5% off the total purchase price in an appliance package that includes at least three Miele kitchen appliances with a minimum order value of $7,500.
WINE CABINETS AR
OUTLOOK
Love and appreciation of wine is on the rise BY EMILY BENCIC
E
lectric wine coolers and chillers remain in their infancy in Australia, although sales have seen a recent upward trend, buoyed by the growing love of wine among Australian consumers and an appreciation of correct storage. This was a major driver of sales for electric wine coolers and chillers in 2015, with the category increasing by 5% in volume to 78,100 units and by 8% in value to $99.2 million, according to Euromonitor data. The category is set to post the strongest growth of any refrigeration appliance over the forecast period with a volume compound annual growth rate (CAGR) of 6%. The popularity of these appliances is set for growth as the
enjoyment of wine continues to develop among the Australian population and appreciation of the importance of storing wine appropriately, also rises with it. To capitalise on the forecasted growth of the category, Electrolux acquired the Vintec wine cabinets business in August, and has since been integrating it into its operations. Electrolux Home Products Australia and New Zealand managing director, Mike Putt, told AR that the integration process is more concerned with administrative, accounting and logistical efficiencies and economies of scale, rather than Vintec’s customer and market interface. “Electrolux is extremely mindful of the fact that the strength and reputation of the Vintec and Transtherm brands
has been based on an exclusive focus on wine cabinets and the optimum storage and service of wine,” Putt said. “As such, Electrolux will continue to employ the appropriate people who will be dedicated to the Vintec and Transtherm product range across customer service, sales and marketing. This is similar to the approach we took with the BeefEater barbecues business which has now been successfully integrated into the Electrolux operations where it continues to enjoy the profitable growth we anticipated when we purchased it three years ago,” he added. Electrolux already supplies wine cabinets under the Electrolux brand in Europe and North America, and under the AEG brand in the UK. AR www.applianceretailer.com.au
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AR WINE CABINETS
TRENDS
Growing interest beyond wine connoisseurs
U
nlike competing brands, Vintec exclusively manufactures climatecontrolled wine cabinets and over the past two decades has developed the largest and most specialised range of wine cabinets with storage solutions for 20 bottles to 4,000 bottles. Vintec marketing manager, Thomas Benhamou said this has been an important factor of the company’s ongoing performance and leadership in the category. “We cater to the many different wine storage requirements and specific needs of customers: i.e. occasional wine drinkers who like to entertain, budding wine enthusiasts, discerning wine lovers, and serious collectors and connoisseurs,” he explained. In 2016, the Vintec and Transtherm business continued to enjoy strong growth in line with social trends. “Consumers are gaining a true understanding and awareness of the wine storage cabinet category. They are recognising not only the value in terms of correct wine storage, but also the appeal these add when installed as a feature and practical appliance. “Traditionally, the category’s main customer base has been wine collectors and connoisseurs, but there is fastgrowing interest from a much wider group: those who simply love to cook and entertain at home and who want the convenience of having their wines readyat-hand, at the perfect serving/drinking temperatures,” he continued. Liebherr also has a broad range of freestanding, under bench and built-in
Thomas Benhamou – Vintec.
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Appliance Retailer November 2016
“Consumers who appreciate good wine know the importance of correct storage. Ideal conditions ensure wine will mature properly or keep without spoiling. Hence, more consumers are seeking wine storage solutions to eliminate detrimental effects to wine quality,” she added. Hisense is another category player who has recorded positive growth in its wine cabinet business.
wine cellars to help preserve wine for both the occasional wine drinker and connoisseur. “With the growing interest in wine and the wine-making industry, consumers’ knowledge is quite extensive these days. We have identified that wine cellaring is no longer limited to the wine connoisseur but also to more
Consumers are recognising
not only the value in terms of
correct wine storage, but also the appeal these add when installed as a feature and practical appliance.
Dijana Stangolev – Andi-Co.
mainstream consumers. Consumers are investing in a wine cellar to look after their assets, whether it be for serving or long-term storing,” Andi-Co marketing executive, Dijana Stangolev. Miele also continues to experience strong growth in wine coolers, driven by the breadth of range and design aesthetics which match other Miele cooking appliances. “There continues to be strong growth in built-in kitchen appliances at the premium end of the market. Increasingly, these consumers are looking for stylish, time-saving appliances with innovative technology, such as individual temperature zones,” product manager for built-in and refrigeration, Kylie Taylor commented.
Kylie Taylor – Miele.
“Homeowners are becoming more discerning when it comes to home and kitchen renovations. The addition of a wine cabinet offers ‘wow factor’ and is considered to be an aspirational product with a certain level of prestige. We expect this trend to continue,” head of marketing, Andre Iannuzzi said. Wine and beverage cabinets are a constant category each year for De’Longhi, according to category manager for MKA, comfort and benchtop, Jessica Hull. “We offer a variety of sizes and price points to suit an assortment of needs and expertise. From the beginner to the wine connoisseur, we have a selection for everyone,” Hull said. “The launch of De’Longhi’s new major kitchen appliance range has renewed interest in the brand. Customers who are renovating and updating their kitchen will be interested in our built-in offering, or those with outdoor alfresco areas may also be interested in our freestanding wine and beverage products. With the increase in interest in wine regions, tastings and tourism, consumers are becoming more educated in how best to store their wine,” she added. AR
Andre Iannuzzi – Hisense.
RANGES
Optimal temperature and protection high on the list
T
he Vintec Noir Large Beverage Centre (V190BVCBK) has a borderless black glass fi nish to match the flagship V190SG2EBK wine cabinet with a capacity to store and keep cold up to 10 cases of beer. The Vintec Noir V20 compact pair (V20SGEBK and V20BVCBK) is a matching 20-bottle wine cabinet and 40-beer-bottle beverage centre, also with a borderless black glass fi nish, designed to both fit in one standard 600mm cut-out. Liebherr wine cellars from Andi-Co include single, dual, multi and triple zone wine cellars, each with varying capacities. Features such as the activated charcoal fi lter ensures the quality of the air is decisive for preserving wine providing the correct environment; natural beechwood hand-crafted shelves to prevent unwanted odours and reduce any vibration during the maturing process; double glazed tinted glass fi lter harmful UV rays; a Ventilation Switch increases the relative air humidity to that of a traditional wine cellar. The Liebherr Freestanding Triple Zone (WTes 5872) boasts the aforementioned features, with a capacity to store 178 750ml Bordeaux bottles and three independent temperature zones. Miele’s wine conditioners are ideal for both long-term and shortterm storage. Each offers separate temperature zones to ensure red, rosé and white wines are consistently served at the right temperature. Tinted, tempered glass doors offer protection from UV light and interior lighting enables a clear view of the contents. Other features include an active charcoal fi lter in each zone and telescopic wooden shelves. The hero wine cooler KWT 6831 SG holds up to 178 bottles has electronic controls, dynamic cooling and 13 storage levels. Hisense wine cabinets have been purposefully designed in black and stainless steel to seamlessly blend into the kitchen. Interior LED lighting adds ambience to a room, also allowing for easy selection of wine when needed.
Red, white and sparkling
wines require precise storing temperatures and the dual
Vintec Noir V20 compact pair
temperature zone provide those optimal conditions.
Liebherr Freestanding Triple Zone.
Miele KWT6831SG.
Hisense HR6WC58D-20121611.
The company’s 36 and 58-bottle wine cabinets feature tripled glazed doors to protect wine from light. Coupled with dual temperature zones, users can choose to store two specific types of wine simultaneously. Red, white and sparkling wines require precise storing temperatures and the dual temperature zone provide those optimal conditions. De’Longhi has developed its wine and beverage cabinet range to cover all aspects of ideal wine storage. The internal cavities are made with vibration absorption pads to prevent deterioration of the fl avour. Shelving is made from beechwood with a stainless steel fascia which prevents mould, glass doors are UV-resistant and triple glazed to prevent sunlight spoiling wine fl avour. Premium models are also multi zone operational, which means white and red wine can be chilled in the same fridge at different temperatures. The hero model is the DEIBWC22B. Holding 22 bottles, it is perfect for small spaces, apartments, office kitchens and alfresco kitchens. It has triple glazed, UV-tinted windows. The LED light and electronic touch controls provide a sleek modern look and it is available in a sophisticated black frameless fi nish. Arisit offers a range of back bar and under counter refrigeration units, as well as the latest Vino Pro dual door wine cabinet and drink chiller – the HUS-WC66B-ZY in silver and the HUS-WC66B-BK-ZY in black. The Husky wine cabinet and drinks chiller has an array of features such as dual zone cooling, active carbon fi lter with triple ventilation system, digital temperature display and an anti-vibration system. AR www.applianceretailer.com.au
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AR WINE CABINETS
Husky Vino Pro Dual Door Wine Cabinet and Drink Chiller (HUS-WC66B-ZY)
The drinks chiller compartment offers an 87 litre capacity and a temperature range of 1-10 degrees Celsius. The wine cabinet compartment offers seven removable beechwood shelves which are for easy access. The capacity is 31 Bordeaux wine bottles.
Dual zone cooling Active carbon filter LED internal light Digital temperature display Three year warranty
RRP: $1,999
Arisit: 1300 815 589
Glen Dimplex Wine Cooler (DWF45DZ) Wooden shelves Electronic control for storing red, white and sparkling LED temperature display Anti-UV glass to protect wine Automatic interior LED lighting
RRP: $999.95
PRODUCT GALLERY
Glen Dimplex: 1300 556 816 An entrant into the category, this wine cooler has five wine racks and one wine basket, as well as two temperature zones that are separately controlled for red and white wine.
De’Longhi Wine Cabinet (DEIBWC22B) 22 bottle capacity Electronic touch controls Internal blue LED light Triple glaze, UV tinted, tempered glass doors Active carbon filter Ideal for small spaces, apartments, office kitchens and alfresco kitchens, it has triple glazed, UV tinted windows to keep the light and heat out. The LED light and electronic touch controls give it a sleek modern look to suit any home interior design.
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Appliance Retailer November 2016
RRP: $1,199
De’Longhi: 1800 126 659
MICROWAVES AR
OUTLOOK
Built-in models and grill segment pushing the market along
T
he good news is while microwaves are considered to be essential and ubiquitous, the bad news is suppliers have so far been largely unable to convince consumers to trade up to more advanced models. Sales rose 2% in 2015 to reach 1.2 million units as average selling prices increased 2%. Built-in microwaves are now the best performers in the category, according to the latest Euromonitor data, with a volume growth of 4%, leaving freestanding models set to increase in volume at a compound annual growth rate (CAGR) of 2%.
BY KYMBERLY MARTIN Panasonic held its position as the number one brand with a 20% market share, according to Euromonitor. “It is expected that leading manufacturers will seek to distinguish their brands and products through technological innovations such as multifunctional built-in models that combine steaming and baking with sleek design,” Euromonitor research analyst Hianyang Chan said. “This fits with the growing trend of having the kitchen as the centrepiece in the home.” Chan pointed out sales for built-in microwaves will continue to grow, driving volume in an otherwise mature market. “With growing
urbanisation and the shift towards apartment living and generally smaller living spaces, sales for compact built-in models are gaining momentum at the expense of freestanding microwaves.” GfK is picking up on a hike in sales for the grill segment, with a 16% value increase in the latest data (September 15 – August 16) with the total microwave segment growing 1% in value terms. LG marketing manager, Brad Reed, held a similar view. “Generally, consumers are price driven around the category, and microwaves can be seen as a ‘cash and carry’ type product with little differentiation among brands.” AR www.applianceretailer.com.au
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AR MICROWAVES
TRENDS
A variety of cooking options BY KYMBERLY MARTIN
T
he microwave category is becoming more active in developing new products, increasingly adopting smart technologies that deliver faster cooking times and better cooking results. Consumers can choose models that offer a multiple of cooking methods, including convection, grill, steam, microwaves and defrost features. Units have become more compact to cater for the space and style conscious apartment dwellers. According to Brad Reed, the category has been relatively quiet and is not generally accustomed to significant manufacturer investment other than seasonal price promotions and storebased activity. “Consumers are looking for ease of use and a visual look that
Brad Reed – LG.
“Consumers look for ease of use and a look that complements their kitchen, particularly as it is often in full view.”
complements their kitchen, particularly as the appliance is often in full view.” LG is hoping to modify this as it introduces NeoChef, a range Reed said “aims to take LG microwave ovens to a new level. “We want to position our microwaves as more modern and aesthetically pleasing appliances and help change how consumers see and use their microwaves.” The push for convenience cooking and features that allow consumers to prepare a range of meals quickly and conveniently is a trend Sharp has observed. “Features such as the weight scale on the recently released R34DM
Brad Reed – LG
Henry Chang – Bestlink.
Halim Saliman – Sharp.
microwave and pre-programmed menus have been “widely popular”, national marketing manager, Halim Saliman said. Unique features and stylish designs to enhance kitchen décor were also contributing to growth. “The midsize segment continues to grow as customers buy fewer compact models and are moving to microwaves that offer more interior cooking space.” He added that the biggest impact to growth has been towards paying close attention to features and designs that match what consumers are looking for.
Tamara Buchanan – Smeg. 56
Appliance Retailer November 2016
AR MICROWAVES
Kylie Taylor – Miele.
Nicolas Cauzac – Panasonic.
“Consumers want to be able to heat up food as quickly as possible,” according to Bestlink International managing director, Henry Chang. “Because of the shorter cooking time, cooking in a microwave helps to maintain the nutritional levels of food and is one of the best ways to preserve nutrients in vegetables. The microwave is an appliance asset in any kitchen especially when it comes to delivering healthy meals,” he continued. While stand-alone microwaves continue to perform strongly, it is the multi-function microwave that is the star performer at Smeg. “This new powerhouse of multi-function cooking is proving extremely popular,” head of brand, Tamara Buchanan said. “Not just for its cooking prowess but also for its choice of aesthetics, in Classic, Linear and Victoria Built-in.” For Panasonic, global leader in the category, the focus is on providing smart appliances for fresh, healthy living. In November, the company is launching a Combination Microwave that injects steam directly into an upper compartment to retain the natural flavour of ingredients. “Panasonic continues to respond to demand for convenient products that provide healthy and delicious results,” product marketing manager, Nicolas Cauzac said. 58
Appliance Retailer November 2016
“The new powerhouse of multi-function cooking is proving extremely popular.” Tamara Buchanan – Smeg
Microwaves have become essential household appliances, used on average twice to five times daily, according to GAF Control product and marketing co-ordinator, Jessica Dinh. “The microwave is usually one of the first items to be purchased in a new home due to its versatility. Most new kitchens have space designed for these appliances that form part of the whole kitchen functionality.” Dinh said while common uses of the appliance are cooking, re-heating and defrosting, the microwave technology performance has advanced over the past 10 years. “Now grilling, steaming and other multi-cooking features are able to create meals that are fast and convenient.” Built-in models sitting at the top end of the market are producing strong sales for Miele. “Increasingly, these consumers seek stylish, time and labour saving appliances that incorporate highvalue technologies,” product manager for built-in, Kylie Taylor noted. “Customers appreciate the quality and speed of food preparation that these ideal kitchen companions offer.”
Mark Tragear - V-Zug.
Jessica Dinh - GAF Control.
A large market for premium products, is the view from V-Zug sales and marketing director, Mark Tragear. “Products that are designed well, enable food to be cooked perfectly and are easy to use will continue to be in demand,” he said. Energy consumption is also playing a role in product design. And the industry will need to keep up-to-date with home automation technology. “As this technology becomes more popular products will need to be developed to meet consumers’ needs in this area.” AR
AR MICROWAVES
RANGES
Multifunctional and stylish design BY KYMBERLY MARTIN
T
he new NeoChef range from LG is designed to be eye-catching while providing strong features to fit versatile cooking needs. Design elements and features not seen before in an LG microwave include simplified controls to streamline operation, anti-bacterial EasyClean and inverter technology and a hexagonal turntable for greater stability, all contained within sleek, modern design lines. With a 10-product line-up consumers have many options across a portfolio comprising standard inverter and convection microwave models. With an expanded recipe range, the microwave/convection ovens reduce the reliance on traditional built-in ovens. Extensive promotion activity is underway for NeoChef. As well as print, digital and social media advertising, there will be a digital promotion
Midea Digital Microwave (EM720CL7/S).
The Sharp R34DM is set apart from the rest thanks to its
stylish mirrored finish and builtin weight scale.
LG NeoChef Smart Inverter Microwave (MS25960S).
attached to a product reviewer program along with media sampling and seeding. Extensive point-of-sale displays include new stands and a demo product that runs a promotional video on an LCD screen mounted on the oven door. To cater for the growing consumer trend to healthy cooking, Bestlink International has introduced compact, multifunctional and stylish microwaves to its extensive appliance range. The 20 litre stainless steel (EM720CL7/S, RRP: $129) is a 700W compact multifunction unit while the larger, 34 60
Appliance Retailer November 2016
Sharp Microwave (R34DM).
litre (EM134AL7, RRP: $229) delivers a powerful 1100W output. Features across both include digital controls, stainless steel front panel, 11 power levels, 99-minute cooking timer, six auto cook menus, child safety lock and defrost setting. “Consumers are after a nice looking every day necessity and these models are the perfect fit,” Chang said. The focus for Sharp with its latest range is convenience, especially when it comes to easy defrosting, cooking, reheating food and product design. The R34DM comes in black and white and what sets it apart is not only the stylish mirrored fi nish but the built-in weight scale, according to Halim Saliman. “The scale is a also a handy kitchen feature which can be used as a normal scale for measuring food with a weight range of 100g to 6kg. It is quick and easy to weigh a variety of foods before manually cooking, reheating and auto defrosting.” The latest addition to the Smeg compact oven range is the Linear Compact Speed Oven (SFA4130MC)
Smeg Linear Compact Speed Oven (SFA4130MC).
that combines all the assets of a multifunction oven with the speed and convenience of a microwave. According to Tamara Buchanan, these ovens are being sold as a companion appliance to a main 60cm, 70cm or 90cm oven. “They are providing increased convenience and efficiency for the consumer while creating an easy add-on sale for the retailer,” she said. Panasonic offers one of the largest microwave ranges on the Australian market, with models in capacities from 20 to 44 litres. The latest model to join the top selling range is the compact 27 litre Combination Microwave, (NN-DS596B, RRP: $859.) As well as steaming it
Heller Digital Microwave with Grill (HMW30SG).
Panasonic Combination Microwave (NN-SD596B).
grills, bakes and microwaves. Panasonic provides inverter technology for cooking food evenly and a flatbed design for more interior space without increasing the unit footprint on its advanced models. “Unlike traditional microwaves that pulse power on and off, Panasonic’s inverter technology provides continuous power for gentler cooking and more consistent results,” Nicolas Cauzac said. For Breville, the microwave focus is on its award-winning Quick Touch range. This year, Quick Touch collected a ‘recommended’ tick from consumer organisation Choice, for the ‘what to buy’ review. It was followed by a ‘Product of the Year’ shopper survey award given for product performance, value for money and overall satisfaction.
Breville also won the Small Kitchen Appliances ‘Most Trusted Brand’ in the 2016 Reader’s Digest awards. Breville is supporting the range in-store with point of sale highlighting these accolades to the attention of consumers. GAF Control is bringing two Heller microwaves to market this season. The hero of the two is the 30 litre digital model with grill that delivers 1000W of grill power and sports a 315mm glass turntable to ensure even heating. A smaller 25 litre black digital model (HMW25B, RRP: $159) comes with 900W power output, 10 power levels, a multifunction control panel and child safety lock.
Panasonic’s inverter technology provides continuous power
for gentler cooking and more consistent results.
If its colour for the kitchen, Miele has a selection of striking options that offer opportunities for truly tailored kitchen design, from its signature CleanSteel fi nish and Brilliant White to Obsidian Black and Mink. Innovative features include an integrated quartz grill for fast browning of food on the Generation 6000 Microwave and Speed ovens as well as built-in frames that can be installed above or below the bench with ventilation technology, so no additional venting at the rear is required. The prevalence of cooking shows is inspiring consumers to create recipes they may never have attempted before, Mark Tragear observed. “V-Zug Combi-Steamers are the perfect solution for those wanting to broaden their recipe base. Recipes from top chefs are already programmed into them so all the consumer has to do is simply select one and press the relevant button. As well as Combi-Steamers, the V-Zug microwave range comprises 38cm and 45cm models. The V-Zug Combi-Steam CSTMSLQZ60 was the fi rst appliance to combine three heating methods – conventional, steam and microwave – in a single appliance. AR www.applianceretailer.com.au
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AR MICROWAVES This versatile cooking solution in a comprehensive microwave range offers consumers capacity options from 25 to 42 litres with inverter technology for precise temperature control.
Smeg Linear Compact Speed Oven (SFA4130MC) Convection cooking with fan and static grill Microwave function plus grill 18 functions including Sabbath mode/defrost Three cooking levels
RRP: $3,390
Smeg: (02) 8667 4888 A compact 450mm configuration combines all the assets of a multifunction oven with the speed and convenience of a microwave oven and each function can be used separately.
LG NeoChef Smart Inverter Microwave (MS25960S)
Easy touch controls Tempered glass door front Anti-bacterial easy clean interior LED internal lighting
RRP: $269
LG: 1300 542 273
PRODUCT GALLERY
A competitively priced multifunction and compact microwave comes with an easy to use digital control panel and six automatic cooking menus for fast cooking requirements.
Midea Digital Microwave (EM720CL7/S)
Digital controls 700 watt output power/11 power levels Six auto cooking menus Child safety lock/defrost setting
RRP: $129
Bestlink International: 1800 886 010
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Appliance Retailer November 2016
Panasonic Combination Microwave (NN-SD596B) Steams, grills, bakes and microwaves Grill tray cooks top and bottom simultaneously Oven setting for baking and roasting Flatbed technology frees up capacity for larger dishes
RRP: $859
Panasonic: 132 600 At 27 litre capacity this microwave suits smaller benchtops and comes with a space-saving pulldown door for apartments and where space is limited.
PRODUCT GALLERY BY KYMBERLY MARTIN
Heller Digital Microwave with Grill (HMW30SG) 1000 watt power output and grill power 10 power levels Defrost function LED with clock and cooking end signal
RRP: $199
Sharp Microwave (R34DM)
Built-in weight scale 1000 watt/five power levels Eight auto cook menus Timer/child lock/memory key
For adding a touch of style to the kitchen, the R34DM comes in black or white with a sleek mirrored finish and the versatile industry-first weight scale which doubles as a normal kitchen scale.
RRP: $329
Sharp: 1300 135 022
GAF Control: 1300 659 489 A powerful grill function is a key feature on this 30 litre digital model that comes with a convenient grilling rack and features a multifunction control panel.
www.applianceretailer.com.au
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AR NEW PRODUCTS
Sony Z9D TV
he new Z9D series features a newly developed 4K image processor, the 4K HDR Processor X1 Extreme, and unique backlight technology, Backlight Master Drive, which was initially introduced as a prototype at CES 2016. The backlight boosting technology allows it to expand brightness and contrast even further to achieve the full potential of 4K HDR.
Whirlpool Induction Oven (AKZM8920HIX)
T
hirlpool 6th Sense technology automatically selects the optimal cooking parameters to deliver dishes in up to half the time and when the induction tray is removed, the user can revert to traditional cooking instantly. It has a 73 litre capacity and 30 pre-programmed recipes.
W
RRP: $2,199
Whirlpool: 1300 363 344
RRP: $6,999
Asus ZenBook 3
Sony: 1300 137 669
he ZenBook 3 weighs just 910 grams and is 11.9mm in thickness, making it the slimmest and lightest laptop from Asus to date. The 12.5 inch, full-HD display has Corning Gorilla Glass 4, framed by a bezel at 7.6mm wide for an 82% screen-to-body ratio.
T
RRP: $2,699
Asus: 1300 278 788
NEW PRODUCTS Miele Vacuum-Sealing Drawer (EVS 6114)
he latest addition to Miele’s Generation 6000 built-in appliance range will complement 45cm tall Miele steam and steam combination ovens to fit a 60cm recess. The vacuum chamber and controls are discreetly revealed when the drawer is opened. Users can then set the vacuum-sealing stage and duration to cater for different food and varying storage requirements.
T
RRP: $3,999
Miele: 1300 464 353
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Appliance Retailer November 2016
HoMedics LED Compact Mirror with Powerbank
his multi-purpose device features two mirrors, while acting as a power bank, providing up to 50% of charge to the user’s smartphone. It includes a USB Port to charge and built-in LED lights.
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RRP: $49.95
HoMedics: (03) 8756 6500
Panasonic BTS Bluetooth Sports Wireless Earphones
Vintec Noir V20 Compact Pair (V20SGEBK and V20BVCBK)
he series features two models, the BTS50 and BTS30, which feature 3D-Flex Sports Clips and new ear hook loops that can be bent into the desired shape. They support Quick Charge using the supplied USB cable and provide up to 6 hours of playback when fully charged.
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atching 20-bottle wine cabinet and 40-beer-bottle beverage centre, borderless black glass ďŹ nish, designed to both ďŹ t in one standard 600mm cut-out. It is ideal for modern apartment living or a sophisticated addition the kitchen.
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RRP: BTS50 $199.95
RRP: BTS30 $149.95 (pictured)
RRP: $1,325 per model
Panasonic: 132 600
Electrolux: 1300 363 640
Chef 60cm Electric Duo Wall Oven (CVE624SA)
he 80 litre top multifunction oven offers conventional and fan forced cooking, while the lower 46 litre conventional oven offers traditional baking and grilling, in addition to an EasyPizza mode. The oven also features cool touch doors and simple graphics with ergonomic controls, including the 24-hour programmable timer.
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RRP: $1,649
Electrolux: 1300 363 640
www.applianceretailer.com.au
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AR RETAIL RULES
POINT OF PURCHASE DRIVER: PROMOTION Norrelle Goldring from GfK discusses the role of promotions beyond price
P
romotions can help retailers drive traffic in store, increase average weight of purchase (AWOP), increase spend, improve frequency, and drive basket penetration in a category. However, promotions can be a double edged sword particularly if you’re offering promotions to new customers that loyal customers can’t access. Or if done too frequently, they become a form of drug the business thinks it can’t live without. You can’t meet all objectives at once with one promotion so you need to plan your promotional calendar based around achieving specific objectives in specific categories at different times throughout the year.
MATCHING PROMOTIONS TO RETAIL OBJECTIVES There’s more to promotions than simple price discounts. Price promotions may or may not drive traffic to your store or achieve an incremental or unplanned sale. They often trade shoppers down on a category they planned to buy anyway by switching them to the product that’s on special. On the other hand if what
you’re wanting is basket penetration of the product on special, then a price promotion could be seen to be achieving that objective.
WHO WILL YOUR PROMOTION ATTRACT?
You need to think about which type of customer you are targeting with your promotion. For example, if you’re running a promotion for regular or frequent customers in a category, then the mechanics need to be based around increasing their AWOP or spend, because they are already frequent visitors with high basket penetration. Conversely, if you want to drive sales from your lighter or less frequent category shoppers, then you would employ mechanics designed to drive traffic, frequency and basket penetration.
THE COMMUNICATIONS MEDIUM
The mediums you choose for your promotion need to reflect the mechanic and target market. It’s no good running an on-pack promotion with no other support if your objective is to drive traffic to the category.
ABOUT NORRELLE GOLDRING & GFK
Frequency based promotions can be done cost effectively via direct contact (mail, email, text, IM) to your regular customer base. Obviously having a database of your regular customers is a must, including their purchase history. Shoppers prefer to be contacted with relevant offers based on their purchase preferences, not spammed with offers on categories irrelevant to them. Traffic and penetration based promotions, particularly if targeting new or infrequent customers, typically require out-of-store communications ranging from outdoor to traditional media as well as digital and social media. AWOP and spend based promotions can be successfully executed at shelf and within store, and may or may not require out-of-store communication aside from direct contact with your regular customer base, depending on how spectacular the offer is. There are number of ways to approach promotions and mechanics. The key is to plan who you are targeting, with what objective in mind, so you can select the most effective mechanic rather than simply fi lling your promotion calendar. AR
Norrelle Goldring is Shopper Lead APAC at global consumer research and retail datahouse GfK. She has 20 years’ experience in retail research and marketing across manufacturer, retailer and agency roles with companies ranging from Diageo to Coca-Cola to Vodafone Stores. Norrelle helps improve shopping experiences by understanding how and why people buy things. Call Norrelle on 0437 335 686 or email norrelle.goldring@gfk.com
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Appliance Retailer November 2016
COMPANY INDEX AR COMPANY
PAGE #
READERSHIP GROUPS
Andi-Co ......................................................................................... 42, 47, 52, 53
Arisit ...........................................................................................................53, 54 Asus ............................................................................................................20, 65 Bestlink ......................................................................................... 57, 58, 60, 62
Bissell ...............................................................................................................19
Bosch ..........................................................................................................40, 46 Breville ............................................................................................ 9, 28, 31, 61
Canon ...............................................................................................................21 Cleanstar ..........................................................................................................65 De’Longhi....................................................... 16, 25, 28, 32, 33, 36, 52, 53, 54 Dyson ...............................................................................................................20 Electrolux ....................................................... 12, 13, 38, 39, 41, 44, 48, 51, 64
Eurolinx ............................................................................................................47 Euromonitor.................................................................................. 24, 38, 51, 55
Everdure ...........................................................................................................20
Fisher & Paykel.................................................................................... 38, 42, 46 GAF Control ......................................................................................... 58, 61, 63 GfK................................................................................................. 24, 38, 55, 66
Glen Dimplex ...............................................................................................6, 54 Groupe SEB ......................................................................................................22 Hisense ...................................................................................21, 42, 46, 52, 53 Hitachi .....................................................................................39, 44, 45, 49, 50
HoMedics .........................................................................................................65 Hong Kong Trade Development Council ........................................................15 IBIS ...................................................................................................................38 Jura ...................................................................................16, 25, 30, 32, 35, 36
Kogan.com ......................................................................................................... 5
Leading Edge .............................................................................................18, 36 LG ............................................................... 7, 40, 46, 48, 50, 55, 56, 59, 60, 62
Mann & Noble..................................................................................................22 Miele ........................................................26, 30, 42, 47, 50, 52, 53, 58, 61, 64
Mitsubishi Electric ..................................................................39, 43, 44, 49, 50
Motorola ..........................................................................................................21 Nespresso ............................................................ 23, 24, 25, 27, 28, 29, 32, 36
Nestle ......................................................................................24, 26, 30, 34, 37
Nielsen .............................................................................................................24 Oral-B ...............................................................................................................21 Panasonic ............................................................. 16, 42, 46, 55, 58, 61, 63, 64
Samsung ...........................................................................14, 17, 20, 40, 46, 49
Schweigen .......................................................................................................15 Sharp ..........................................................................IFC, 39, 44, 48, 56, 60, 63 Smeg ............................................................. OBC, 8, 26, 34, 40, 46, 58, 60, 62
Sony ...........................................................................................................17, 65 Sunbeam....................................................................................... 26, 30, 34, 36
The Good Guys ...........................................................................................10, 11 Uniden ...........................................................................................................OFC V-Zug ............................................................................................. 26, 30, 58, 61 Vintec ......................................................................... 12, 13, 22, 51, 52, 53, 64
Wesfarmers ......................................................................................................55 Whirlpool .........................................................................................................64 Winning Appliances ....................................................................... 6, 22, 38, 50
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