HM DECEMBER 2024

CULTURE ofGrowth

The Foxtel Business iQ elevates your in-room entertainment experience, offering your guests an unrivalled range of content options alongside a fully customisable engagement platform.

Digital concierge: provide your guests with access to all your hotel information including local attractions, dining options and in-house services

Upsell platform: promote your amenities, offers and loyalty programs to guests to help drive incremental revenue

Customisable Interface: add your logo, branded background screens and send personalised welcome messages to reinforce your brand personality

Book an in-person or online demo today

Call 1300 792 883

Or visit www.foxtel.com.au/biq for more information

Display your hotel’s offerings

Promote hotel services

Highlight dining options

Boost upsell opportunities

Advertise offers and promotions

Drive in-house transactions

Customise the interface to reflect your hotel’s brand

Send welcome messages

Insert your hotel’s branding

Customised background screens

Give your guests access to Foxtel’s unrivalled entertainment

20,000 hours of movies and TV shows

50+ sports live

24-hour Global news coverage

PRESENTED BY Thank You to Our Sponsors

HOSTED BY

CO-HOSTED BY

EMERALD SPONSORS

SILVER SPONSORS

GOLD SPONSORS

BRONZE SPONSORS

SUPPORTING PARTNERS

ORGANISED BY

A renewed optimism in New Zealand’s hotel sector.

Relive the 2024 HM Awards – catch up on all the winners and highly commended from the ceremonies in Auckland and Sydney.

Hotels are turning to innovative uniform suppliers to create stylish sustainable garments for their teams.

The emergence of “sleep tourism” presents a lucrative opportunity for hotels.

Hotels are giving back with charitable partnerships that are making an impact.

How experienced hotel leaders could benefit from professional development opportunities.

Luxury and lifestyle hotels continue to be in hot demand as travellers seek curated and personalised experiences.

Small Luxury Hotels of the World SVP Asia Pacific, Mark Wong,

Accor’s Global Chief Development Officer

Sofitel, Emblems, MGallery, Xavier Grange, on the evolution of luxury lifestyle hotels.

The

The value of in-person events rises sharply as our portfolio grows

As we say goodbye to 2024, what was undoubtedly a fantastic year for the travel industry with a continued industry recovery that saw many pre-pandemic numbers finally reached again, all eyes are turning to what is in store for the coming 12 months.

For the team at HM magazine, 2024 was a year of new events – we launched AHICE conferences in Singapore, Fiji, the Maldives and Tokyo, debuted our all-new networking focused AHICE Social brand in London and held our first ever HM Awards ceremony in New Zealand for the Aotearoa-Pacific winners – and these were on the back of demand for more face-to-face connecting.

We most definitely saw the demand for new in-person conferences and events at the start of the year. AHICE South East Asia had almost 600 for its debut, AHICE Fiji had over 350, AHICE South East saw close to 200, the Maldives over 150 and London almost 100 for a cocktail party, all of which exceeded expectations, as did the HM Awards Aotearoa-Pacific, which had over 200.

All-up in 2024 we had about 5400 people attend our global conferences and events, which is almost double what we had in 2023 and there’s more to come in 2025. A lot of the feedback we have had over the year has been attendees wanting to meet and do business face-to-face and the value of that can never be underestimated.

The value of in-person events was the subject of a recent Accor study and the numbers truly see what we have been experiencing.

The Accor study gathered insights from 9,000 professionals around the world and it indicated a strong belief among professionals in the power of face-to-face meetings to drive revenue growth.

A striking 85% of respondents expect that prioritising in-person meetings would significantly boost their revenue, with an average projected increase of 36% over the next year.

Accor says this statistic highlights the tangible business benefits of face-to-face meetings, suggesting that companies looking to enhance their commercial performance might want to rethink their approach to client interactions and attending conferences.

One respondent stated, “Business professionals expect to close 37% more deals if they were able to conduct all their important meetings face-to-face”.

This sentiment was shared by a majority of the professionals surveyed, with 81% indicating they believe they would achieve better business outcomes if they could prioritise in-person meetings.

In fact, respondents believe that one in-person meeting has the same impact as three virtual meetings, a clear indication that face-to-face communication fosters deeper connections and more successful business outcomes.

Nearly 40% of respondents emphasised the importance of in-person meetings for their work, with 38% noting that the investment in time and costs is worthwhile.

With that in mind, I look forward to seeing you at one of our AHICE conferences and HM Awards events and here’s to another exciting year head for the hotel industry.

Happy Holidays and I wish you all the best for the festive break.

Yours in hospitality,

James Wilkinson Editor-In-Chief, HM magazine Chair & Convenor, AHICE global conferences

Face-to-face meetings have never been so important to the

HM Awards held its first ever satellite event in Auckland this year

What a year that was

As 2024 draws to a close, it’s a good time to stop and take stock of what has been a significant year for the hotel industry.

Economic pressures, such as inflation and fluctuating travel demand challenged hoteliers. Independent operators gathered pace. Major conferences and events drove bookings. And all the while, new hotels opened, deals were signed, and hotel refurbishments were unveiled.

In our next edition we will unpack the highs and lows of 2024 and look to what’s ahead in our annual Industry Leaders Forum in February – you don’t want to miss it.

In this edition, we have a big focus on luxury and lifestyle hotels – and for good reason. Just about every hotel group is reaping the rewards of this lucrative segment.

Development experts unpack the opportunities ahead in luxury and lifestyle (p93), while Accor’s Global Chief Development Officer Sofitel, Emblems, MGallery, Xavier Grange, (p30) and Small Luxury Hotels of the World SVP Asia Pacific, Mark Wong, (p28) both offer interesting perspectives on this booming market.

Also in this issue, we discover how hotels are tapping into sleep tourism (p88), designers share how to style team members with sustainable garments (p85), and we unpack the importance of upskilling at every age (p92).

I would like to take a moment to say a special thanks for your support of HM this year – whether that is reading our stories, attending our events, or placing an ad in our magazine – we greatly appreciate it.

Wishing you a very merry Christmas, a restful break, and a wonderful 2025.

Ruth Hogan Editor, HM magazine

Stressful lifestyles are prompting travellers to seek out restorative sleep stays

Luxury and lifestyle hotels continue to lure travellers who would rather spend money on experiences than things

MEET THE HM TEAM…

Managing Director Simon Grover

Publisher James Wells

Editor–In–Chief James Wilkinson jwilkinson@intermedia.com.au

Editor Ruth Hogan rhogan@intermedia.com.au

Group Commercial Manager Tara Ducrou tducrou@intermedia.com.au

Production Manager Jacqui Cooper jacqui@intermedia.com.au

Graphic Designer Ryan Vizcarra

Photography Cover photography by Oneill Photographics.

Subscription enquiries 1800 651 422

Subscribe to HM magazine –6 issues for AU $88 (inc. GST) subscriptions@intermedia.com.au

Published by

41 Bridge Road, Glebe NSW 2037, Australia. (PO Box 55, Glebe NSW 2037, Australia) Tel: +61 (0) 2 9660 2113 Fax: +61 (0) 2 9660 4419 ABN 940 025 836 82

In association with

James Wilkinson Editor-in-Chief

Renita Collins Director, Events and Marketing

Tara Ducrou Group Commercial Manager

James Wells Publisher

NEED TO KNOW

The essential hotel and travel industry news and trends from across the globe. Read more at HotelManagement.com.au

Mondrian to debut in 2025

The ‘forward-thinking’ lifestyle brand is set to launch in Queensland next year.

ENNISMORE’S IS GEARING up for the Australian debut of Mondrian Hotels and Residences in 2025 with the opening of Mondrian Gold Coast.

Located on the beachfront at Burleigh Heads, the 208-room hotel stands at 24 floors, offering expansive ocean and hinterland views.

“Australia has long been a strategic focus for

Mondrian’s growth, and the Gold Coast was a focal point thanks to its phenomenal natural setting, rich cultural landscape, and vibrant social scene,” said Mondrian Hotels and Residences Brand COO, Chadi Farhat.

“Over the last couple of years, we have seen a rising demand for lifestyle brands, where locals and international guests are looking

for authentic, creative and immersive experiences – all the hallmarks of the Mondrian brand.

“It felt a natural choice to bring Mondrian to the Gold Coast and we believe it will resonate strongly with the local market and lend something entirely new to the hospitality space.”

Iwan Sunito launches One Global Resorts

Skye Suites Green Square is the first of several properties to be rebranded under One Global Resorts.

ONE GLOBAL CAPITAL Chairman and Group CEO, Iwan Sunito, has introduced a new hotel brand to the market, One Global Resorts, with the official rebranding of his Skye Suites Green Square property.

Designed by acclaimed Koichi Takada Architects, the multi-awardwinning Infinity mixed-use precinct is the most celebrated of Sunito’s projects developed under his Crown Group business.

It will be the first of several properties to come under the brand.

“We are looking to take the Skye Suites hotel to the next level, under a new brand One Global Resorts,” said Sunito.

“We have elevated the guest experience more along the lines of luxury international hotels. We will embark on developing a new hotel chain beginning with Skye Suites Green Square, followed by our site at Macquarie Park with more planned.”

The property will welcome a AU$20 million state-of-the-art conference centre with capacity for 650 seated and 1200 standing by mid-2025.

Skye Suites Green Square has rebranded to One Global Resorts Green Square

Since its 2018 launch, Voco has become the fastest-growing brand within IHG Hotels and Resorts’ Premium collection

IHG signs 153-key Sunshine Coast property

Felix Capital has partnered with IHG Hotels and Resorts on a new-build Sunshine Coast property.

IHG Hotels and Resorts is set to introduce its Voco hotel brand to the Sunshine Coast under an agreement with Sydney-based developer Felix Capital.

The new 153-key Voco Maroochydore Sunshine Coast, located within a mixed-use development on Ocean Street, is slated to open in 2028.

With the 2032 Brisbane Olympic and Paralympic Games just eight years away, the upscale property meets a need for four- and five-star full-service hotels in the region and will support a growing domestic and international tourism market.

“This is an incredibly exciting time for the Sunshine Coast,” said IHG Hotels and Resorts Director of Development, Australasia and Pacific, Cameron Burke.

“The region desperately needs new

accommodation product, and hotel developments like Voco Maroochydore will play a vital role in stimulating the local economy.

Voco Maroochydore Sunshine Coast marks the second hotel partnership between IHG and Felix Capital, following the signing of Holiday Inn and Suites Caloundra, Sunshine Coast in the first quarter of this year. The Caloundra property is set to open in 2030.

Located just over an hour’s drive from Brisbane, the hotel will feature “lifestyleled and locally inspired guestrooms” with water views; “wellness-focused public areas” including a podium-level outdoor pool, spa and sauna; as well as a 140-seat specialty restaurant and 65-seat lobby bar, located on the ground floor.

There will be over 510sqm of modern

conference and event spaces, including a ballroom with capacity for 250 people, in addition to a 130-seat all day dining restaurant and pool.

Separate to the hotel operations, the mixeduse development will also include nine luxury residences above the hotel on Levels 10 to 12.

Since its global launch in the Gold Coast in 2018, Voco has quickly become the fastestgrowing brand within IHG Hotels and Resorts’ Premium collection, with a presence in 18 countries, and five now in the pipeline for Australia, including Voco Gosford, which is set to open in 2025.

“The Voco brand is a perfect fit for what is set to be a vivid lifestyle destination on the Sunshine Coast, at a time of significant need for new hotels in the region,” said Felix Capital CEO and Founder, Michael Maroun.

Big Enough to Deliver, Small Enough to Care

INNOVATION WITH PASSION

Global network of 8 brands | 550 properties 80,000+ rooms | Operating in 56 countries

Oaks Cypress Lakes Resort

Avani Riverside Bangkok Hotel

Anantara Kihavah Maldives Villas

CULTURE OF GROWTH MarriottInternational' s

MWith Jason Nuell at the helm as the new Area Vice President for Australia, NZ and the Pacific (ANZP), Marriott International is reigniting its founding principles of putting people first.

ost people know the name Marriott, but not everyone knows the incredible story of how it came to be the world’s largest hotel company with over 700,000 associates globally across over 9100 properties. In 1927, a young man named J. Willard Marriott opened a nine-stool root beer stand in Washington D.C, that grew into the Hot Shoppes Restaurant chain and later into a small hotel business, before evolving into Marriott International hotel company as we know it today.

Over the next 58 years, J. Willard built the Marriott brand on a foundation of guiding principles that remain embedded in the company’s culture today – “we put people first” and the belief that when we “take care of associates, they will take care of the customers”.

Today, this culture within the company ensures there are opportunities for associates, and that customers and stakeholders are well taken care of.

Marriott International’s new Area Vice President for Australia, NZ and the Pacific

(ANZP), Jason Nuell, says this philosophy will be a core foundation of his vision for the company in ANZP.

“We want our people to be inspired by what’s possible and discover their own future, and there’s no better example of this than my own personal journey with Marriott,” says Nuell.

“My career with Marriott over 20 years has seen me grow my skills and venture into new disciplines. I’ve moved around the world, learning and carving out a career path that has now led me back home to Australia.”

Born in Sydney, Nuell started out in

Marriott’s Queensland properties in Food and Beverage roles and GM roles before moving around the globe taking up leadership positions in India, China, and Europe, with a decade long tenure at Marriott headquarters in Bethesda, USA in a Brand role, where he was instrumental in the development of new brands such as Moxy and AC Hotels and the transformation of the Sheraton brand.

Nuell will lead Marriott International in ANZP in delivering the ‘People First’ culture, spanning across its teams, the owner community, and stakeholders.

“We want our people to be inspired by what’s possible and discover their own future, and there’s no better example of this than my own personal journey with Marriott.”

Jason Nuell, Area Vice President ANZP, Marriott International

Marriott International associates and executive team members

Marriott’s employer brand leans into its associates being part of something bigger than themselves, to belong to a global community, and become ‘the best version of you’, which is demonstrated via a strong ethos on training and development and promoting from within.

When it comes to culture, Marriott International in Australia has already been recognised with a #4 placing in the ‘Great Places To Work’ 2024 awards, large companies category.

In 2025, Marriott will need even more people in even more places, as it implements its strategy of offering the best brands and experiences and continue to expand locations with the goal to have a Marriott hotel in every location their members wish to travel.

“This year, we expanded our footprint and added properties and people to Papua New Guinea with Marriott Executive Apartments;

Adelaide with the new Marriott Hotel; and in Perth’s city fringe with Courtyard by Marriott, Perth, Murdoch,” says Nuell.

After two years of luxury and new-build hotel openings for Marriott in Australia, the future vision to ‘be in more places’ for Marriott International will embrace change along with the changing face of guest needs. The next phase in ANZP will see Marriott continue to expand into gateway cities and regional locations –with the Sheraton Stanley Suites in Papua New Guinea opening mid-2025, with other developments soon to be announced.

“Delivering this expansion will mean we need more people in new locations, bringing the global opportunity of a career with Marriott International to people in new places, where they can start their journeys with us,” says Nuell.

Marriott International’s commitment to the training and development of their

associates, combined with a focus on diversity and inclusion and creating a space where people ‘Belong’ is critical to the growth of the company.

Marriott International ANZP’s Area Director of HR, Nastasha Rasheed, says: “Building a workplace where every individual can thrive is our ultimate goal at Marriott International. We believe that by fostering an environment of inclusivity, empowerment, and continuous growth, we create a foundation for our employees to excel personally and professionally.”

Along with its focus on culture, Marriott’s portfolio of leading global brands is a leading factor in attracting the best staff to their hotels. “We have 17 of Marriott’s 30 brands represented in ANZP currently ranging from award-winning luxury brands – such as Ritz-Carlton, W Hotels and The Luxury Collection – our Australian properties, which have each taken home prestigious awards in 2024, through to flagship brands like Marriott, Westin and Sheraton,” says Nuell.

“Newer brands to the Australian market –like AC Hotels, Aloft and Moxy – are suited to the needs of a Gen Z-minded customer and we look forward to continuing to expand our offering. Hospitality professionals want to work for the best brands in the world, and we are home to many,” Nuell says.

“As the #1 leader in hospitality worldwide, Marriott International has 30+ brands in its portfolio — and we’re still growing here. I invite industry professionals and new starters to explore our global hotel brands and consider where their own Marriott journey might begin.” n

Brands like AC Hotels offer carefully crafted, purposeful design, well-suited to the Gen Z traveller

The new Adelaide Marriott boasts numerous events and meeting spaces

Hotels across the nation have seen a slight improvement on last year’s performance

HOTELS hold steady

ACCOMMODATION AUSTRALIA CEO JAMES GOODWIN REFLECTS ON THE YEAR THAT WAS IN HOTELS AND TRAVEL.

IF YOU ASK hotel managers across the country what they want for Christmas this year, their answer would be ‘just a little bit more’.

Like the year so far, the outlook for the Christmas/New Year period is positive, but it is still down on previous years.

We have seen some domestic consumers book early for the best value rooms and locations, but in general people remain cautious about their holidays – and who can blame them.

It is clear that cost-of-living pressures are slowing growth and keeping some international tourists away.

Cities across the nation have seen a slight improvement on last year with domestic tourism solid albeit flat and the predicted resurgence in international tourists just did not happen.

ABS research from August show there were 658,810 short-term visitor arrivals in Australia, an increase of 9.2% compared to August 2023 but 16.5% below pre-Covid July 2019 arrivals. This figure is typical of most months this year.

The good news is that hotel share of the number of nights is up for both domestic and international. This is a good thing as there has been an increase in supply as new hotels came online but there has been a rise in market share and supply, resulting in occupancy rates staying

relatively stable as tourists look for the best value and getting the most from their stay when they do holiday.

It’s been a tough operating environment for hoteliers when you add rising labour and energy costs, but they have kept room rates steady despite inflation.

Airline access generally is a major issue for the accommodation sector, and developments this year haven’t helped.

We started the year with the excitement of a new airline, Bonza, in full swing and flying new and regional routes but we’ve ended the year with higher airfares and reduced competition with Bonza gone and Rex in administration.

On the positive side, the federal government has announced new agreements that deliver increased and then unrestricted capacity with Canada and Malaysia, the first such unrestricted agreements since that struck with India in 2018.

It’s been a big year of changes for our Association and we have been working hard since I took on the CEO role in September.

We have been closely following, advocating for and supporting our industry around the implementation of industrial relations reforms, like the definition of casuals and the right to disconnect. And we have been deeply involved in migration reforms as they are closely tied to what still remains our biggest challenge, staffing shortages across the country.

Heading into 2025, we face a federal election, and I urge hotel and motel providers to be active and engage with candidates, to share your stories and your concerns.

This is a busy time for everyone in hospitality so to those that will be working over the holiday season, thank you, but I hope each of you get a break to spend time with those important to you and to reflect on the great work you have done this year.

1834 Hotels secures Elanor portfolio

1834 Hotels has secured a management deal encompassing the entire Elanor Investors accommodation portfolio.

ELANOR INVESTORS GROUP has appointed 1834 Hotels to manage all 18 hotel assets within the Elanor Hotel Accommodation Fund amid an ongoing divestment process.

The strategic arrangement aims to leverage the strength and resources of 1834 Hotels to maintain operational efficiencies and maximise the value of assets during this time.

“We are pleased to appoint 1834 Hotels, whose expertise and scale will ensure our hotels continue to operate at the high standards our investors and guests expect,” said Elanor Investors Group Managing Director, Tony Fehon.

“As previously announced, we are conducting an orderly divestment process for all of the hotel assets within the Elanor Hotel Accommodation Fund.

“1834’s robust

will allow us to continue to drive

performance to maximise the

to the Fund’s security holders.”

Several experienced Elanor team members will join 1834 Hotels to ensure a seamless management process for each hotel.

“We are proud to be entrusted with the custodianship of some of Australia’s most iconic hotel assets within the Elanor portfolio,” said 1834 Hotels CEO, Andrew Bullock.

“Our team looks forward to supporting the operational needs of these hotels and aligning with Elanor’s strategic goals during this transition.

“1834 Hotels is honoured to contribute to the next chapter for the Elanor Hotel Accommodation Fund, supporting the Elanor Investors Group as they continue to achieve positive outcomes across the group’s renowned Australian properties.”

management capabilities

asset

return

Adelaide’s Mayfair Hotel is among the 18 hotel assets in the Elanor Investors Group Accommodation portfolio

RUN(A)WAY SUCCESS

Accor’s airport hotels are taking off with a 144% increase in openings across the Pacific since 2014.

Accor, Australia and New Zealand’s largest hotel operator, is redefining the airport hotel experience across the Pacific.

Once purely functional stopover spots, airport hotels are now being reimagined as vibrant, multi-use developments at the heart of thriving precincts.

With a 144% increase in airport hotels across the Pacific since 2014 - from nine hotels a decade ago to 22 today – Accor’s rapid expansion reflects the growing demand for more sophisticated, multi-purpose accommodation within airport grounds.

This transformation is driven by changing traveller needs, growing passenger traffic, and the evolving role of airport precincts as critical hubs of economic and social activity.

Accor’s newly opened dual-branded Novotel & ibis Styles Melbourne Airport exemplifies this shift. The $230 million project boasts 464 rooms (248 in Novotel and 216 in ibis Styles), three food and beverage outlets, function spaces for up to 330 people, a two-storey Aerofoil co-working space, and Melbourne’s first airport health and wellbeing club, Higher State, which brings a unique wellness angle to the airport hotel experience.

Accor Pacific’s Chief Operating Officer PM&E, Adrian Williams, said: “Airport hotels are no longer just about transiting travellers; they’re now engines of integrated multi-use developments, with a complete mix

of business, retail, industry, and tourism activities. Airport precincts are transforming into mini-cities with their own demand drivers and we are committed to driving growth and development at these essential gateways.”

Accor’s expansion is helping to reshape other major airport precincts across the Pacific as well. In Perth, Accor recently announced that it has partnered with Perth Airport to launch Pullman Perth Airport, the first hotel on the airport estate. Slated for completion in 2027, this eightstorey, 240-room property will feature high-end amenities, including a rooftop restaurant and bar, a lobby café, and extensive meeting and co-working spaces. With architecture that reflects the unique Western Australian landscape, this flagship Pullman hotel will join Pullman Sydney Airport, Pullman Brisbane Airport, and the recently opened Te Arikinui Pullman Auckland Airport, establishing Pullman as a major presence in airport precincts in Australia and New Zealand.

Australia’s first airport ‘resort’ also launched in December 2023, following the $30 million investment by Airport Development Group in the upgrading and integration of the award-winning Novotel & Mercure Darwin Airport hotels. The reimagined resort property added a 61-metre swimming pool, new pool villas, additional food and beverage outlets, an integrated arrivals and welcome area, extensive Indigenous artwork and murals, as well as an Indigenous training academy.

Accor is set to operate Perth Airport’s first hotel with the opening of Pullman Perth Airport in 2027

“Airport precincts are transforming into minicities with their own demand drivers.”

Adrian Williams, Chief Operating Officer PM&E, Accor Pacific

Accor’s Mantra hotel at Tullamarine is about to undergo a multimillion-dollar refurbishment. The comprehensive project involves upgrading executive, premier, and deluxe studios and suites, including new furniture, bedding, and interior design. The hotel’s restaurant and bar will also be refreshed in the process.

In New Zealand, the opening of Te Arikinui Pullman Auckland Airport Hotel, the first five-star property at the airport, offers a sophisticated option just steps from the international terminal. The new Pullman complements Accor’s existing Novotel and ibis hotels within the Auckland precinct, creating a robust network of options to meet the needs of a diverse traveller base. As Auckland Airport grows as a transit hub, Accor’s mix of premium and midscale offerings are well positioned to meet the increasing demand for quality airport accommodations.

Accor’s ALL loyalty program has also seen strong growth across the Pacific, offering members more options and enhanced experiences at every stage of their journey. As Accor redefines the airport hotel landscape, members of ALL benefit from a wider array of accommodation choices, rewards, services and experiences. Whether it’s a stopover, a business stay, or a gateway to exploring new destinations, members of ALL enjoy personalised, rewarding experiences from takeoff to touchdown.

With each new project, the playbook for airport hotel experiences is being rewritten, creating spaces that blend convenience with innovation and merge leisure with business. From high-end wellness centres to coworking spaces and thoughtfully curated dining, these hotels anticipate the diverse needs of modern travellers, turning airport stops into memorable experiences. n

Novotel and Mercure Darwin Airport Resort opened in 2023 as Australia’s first ‘airport resort’

ibis Styles Melbourne Airport opened as part of a dualbranded development in 2024

In support of a NZ$1.3 million Christmas tree

By James Doolan, Strategic Director, Hotel Council Aotearoa

AUCKLAND COUNCIL IS under fire over spending NZ$1.3 million on a Christmas tree. The tree in question is 18 metres tall and made of steel. It has recently been erected in a public square at the foot the Queen Street, the main thoroughfare in Auckland’s CBD.

Hotel Council Aotearoa is happy to come out in support of the tree. Auckland has just limped through a 2024 winter season that was substantially down on 2023. RevPAR in October was just NZ$127, or 19% below October the year prior.

Of course, the reasons for the hotel sector’s underwhelming performance are many and complex. The overall Kiwi economy is sluggish and domestic leisure travel is battling headwinds due to a stubborn cost of living crisis. Auckland has an apparent oversupply of hotel rooms still.

Let’s not pull punches, however. One reason for underperformance of the city’s visitor economy is Auckland Council’s decision to dramatically reduce investment in event attraction and destination marketing from NZ$30 million annually pre-Covid, to just NZ$7 million, mainly on local cultural events. The latest “Mayoral Proposal” – a precursor to next year’s Council budget – proposes completely dis-establishing Auckland’s destination marketing organisation.

This tourism-connected cost-cutting has gone too far. If you stop advertising, demand is affected.

Auckland’s new 18m Christmas Tree is designed to last for 10 years. It’s funded in large part by private donations and money contributed by Heart of the City, which itself is funded by a targeted rate on centre-city businesses.

If Auckland Council has decided to abandon event attraction, then anything that attracts more foot traffic into the city should be welcomed.

Atura Oran Park slated for 2026 opening

Construction has commenced on a 184-room Atura hotel in Sydney’s southwest.

CONSTRUCTION IS NOW underway on EVT Hotels and Resorts’ latest urban lifestyle hotel, Atura Oran Park, in Sydney’s southwest.

Slated to open in 2026, the 184-room hotel will meet the rising demand for quality accommodation, conference facilities, and leisure amenities in the area amid rapid population growth and the upcoming Western Sydney Airport.

A partnership with Greenfields Development Company, the hotel is part of a larger multi-million development program for Oran Park Town Centre, which will unfold over the coming years.

“Atura Oran Park is an exciting development that will not only grow the Atura Hotels brand, but also EVT’s wider portfolio,” said EVT Director of Commercial, Mathew Duff.

“With its prime location, modern facilities, and commitment to sustainability, this hotel will be the first of its kind in the region and will serve as a key asset for both leisure and business travellers.

“We are excited to partner with Greenfields and Infinity Construction on this significant development project, and to bring EVT’s world-class hospitality management to Oran Park.”

The hotel will feature expansive conference and meeting facilities, an outdoor pool and terrace, and a locally inspired restaurant and bar.

Greenfields Project Director, Mark Perich, said the project will be a key milestone in the ongoing transformation of the area.

“The hotel will not only provide a much-needed hospitality offering in the area but will also complement the growing retail, leisure, and residential developments within the Podium precinct,” he said.

Atura Oran Park is a partnership between Greenfields Development Company and EVT

WITH IMPACT PERFORMANCE

After a rapid rise in its first year, Trilogy Hotels will enter 2025 managing 13 hotels, with over 2,500 rooms, overseeing $165 million in revenue. Here, the group shares a selection of case studies.

Afundamental benefit of the Independent Hotel Management model is the ability to apply increased focus on the key levers underpinning hotel performance. This includes harnessing the power of a global distribution engine, recalibrating how revenue is derived through segmentation, negotiating more favourable contract terms, increasing labour efficiencies, bringing exceptional talent together, and the strategic deployment of capital to enhance the product. Whatever mechanism is used, the result is higher profitability and returns to the owner, as well as capital appreciation and wealth creation.

Below is a selection of tangible examples of improvements achieved under the Independent Hotel Management model.

HARNESSING DISTRIBUTION

After commencing under independent management, a hotel with a global distribution brand improved occupancy performance yearon-year by 44%, with an increase in the average rate of $10. Loyalty revenue increased 24.5% year-on-year. Harnessing the power of a brand delivered growth in gross operating profit of 122% for the same period.

RENEGOTIATING CONTRACTS

A key service contract for a large-scale branded asset was renegotiated, removing services that did not provide commercial benefit. While efficiency was enhanced, the cost was reduced by 14% annually, which exceeded $500,000 in dollar terms.

LABOUR EFFICIENCIES

A detailed analysis of labour utilisation in tandem with the guest experience and feedback can identify key opportunities to improve labour cost efficiency. Process diagrams are an excellent way to expose gaps in the

quality of service provided, over-rostering and new revenue prospects. A marquee asset reduced labour costs by 11% year-on-year whilst improving top-line revenue and maintaining guest satisfaction metrics. In dollar terms, this is a reduction of $1.2m in labour costs annually.

STRATEGIC DEPLOYMENT OF CAPITAL

An opportunity arose for an owner of a high-end asset to invest capital into new infrastructure and facilities, creating an innovative revenue stream previously unavailable. In full consultation and alignment with this entrepreneurial owner, and backed by a sound business case, investment was deployed to provide additional facilities in a condensed time frame. The resulting new market segment provides a consistent stream of additional room nights annually.

BRINGING EXCEPTIONAL TALENT TOGETHER

Independent Hotel Management enables investors with multiple assets to create dedicated, cost-efficient operating hubs while leveraging different branded distribution platforms. This allows for brand decisions to be location and market-based, which can be highly beneficial where one brand platform has multiple existing assets in an area.

A key benefit to the multi-branded hub approach is the opportunity to assemble high-calibre teams that drive performance across an owner’s entire portfolio. The hub approach provides a unique opportunity for team members to hone their expertise across multiple brand platforms. Two specialised hubs have been established for separate portfolio owners, offering growth opportunities for existing team members and new talent. The result has been improved market performance, top and bottom-line execution, owner satisfaction, and remarkable career development for portfolio teams.

IN CONCLUSION

The flexibility and agility of the Independent Hotel Management model when focused on a specific asset or a portfolio of assets is compelling, with the ability to increase profitability and, ultimately, the asset value. Hotels are an exciting asset class to invest in and the Independent Hotel Management model is ideally suited to today’s knowledgeable and passionate hotel owner. n

Trilogy Hotels has established a team of experienced hospitality executives

LITTLE luxuries

SMALL LUXURY HOTELS OF THE WORLD (SLH) IS SET TO EXPAND ITS FOOTPRINT IN AUSTRALIA AND NEW ZEALAND WITH A GROWING TEAM EYEING FRESH OPPORTUNITIES, SVP, ASIA PACIFIC, MARK WONG, TELLS RUTH HOGAN.

Following a landmark year for Small Luxury Hotels of the World (SLH), which saw 80 new additions to its global portfolio of ‘independently minded’ boutique properties, SLH is looking to expand its footprint in Australia and New Zealand.

Starting with the reopening of its Australian office on Pitt Street in Sydney, SLH is building out its team on the ground to support growth in the market next year.

“We are gaining momentum in Australia,” SLH SVP Asia Pacific, Mark Wong, told HM.

“We’ve signed a new property down in the Barossa Valley, Le Mas Barossa, and we also have one coming up in the Yarra Valley, at Levantine Hill Estate.”

Levantine Hill Hotel, a new boutique hotel complex designed by Fender Katsalidis to fit naturally within the landscape, is slated to open in June 2025.

“We’re starting to build outside of the city centres,” Wong said, pointing to its existing partnership with Ovolo hotels in key cities, and regional accommodation in Australia, including the newly renovated Islington Hotel Hobart and Chalets at Blackheath in the Blue Mountains of New South Wales.

“We are quite fortunate that we’ve been able to sign about 20 new member properties in Asia Pacific this year.

“Next year, we’ll get more signings into Australia and New Zealand.”

On the consumer side, Wong is eager to drive brand awareness in these markets and increase direct bookings through SLH.

“The travel trade is almost 80% of our business right now, so that’s why we decided to reinvest in the reservation and our sales for Australia,” he said.

STRATEGIC PARTNERSHIPS

In 2024, SLH embarked on a strategic partnership with Hilton, tapping into a database of more than 200 million Hilton Honors members, who can now earn and redeem loyalty points for stays at participating SLH properties.

“We have uploaded over 400 hotels onto the Hilton channel in the last three months, and it’s working quite well in terms of the reservations coming through,” Wong said.

SLH also launched a revamped customer loyalty programme, SLH Club, and app with innovative features to facilitate a faster reservation process.

Such developments have fuelled growth for SLH, resulting in a 5% increase in revenue across all channels compared to 2023, marking its most successful year in history.

Amid an evolving hotel management landscape, SLH is also embracing the

opportunity to partner with independent hotel operators, such as La Vie Hotels and Resorts.

“In the past, we have tended to deal directly with owners,” Wong said.

“Over the last few years, these boutique management companies have popped up and they are acquiring and managing properties on behalf of owners.

“For us, it’s a good partnership, because they do not have the distribution network, and we provide them with this so-called plug-andplay solution that makes their proposal to owners much sweeter.”

Following the successful launch of its Considerate Collection – a collection of GSTCcertified hotels targeted to break 100 hotels next year – SLH is set to unveil a new offering centred around wellness in early 2025.

“We are now looking into products and properties more focused on mind, body and soul, rather than just the spa experience –spiritual wellness and reawakening,” Wong said.

Beyond Australia and New Zealand, SLH is set to grow its portfolio of over 600 member hotels globally with an eye on adventure-filled destinations around the globe such as Anguilla, Ecuador, Guatemala, India, Lithuania, Pakistan, Sri Lanka and Tanzania. n

Le Mas Barossa in South Australia is among the latest to join the SLH portfolio

Mark Wong, SLH

Classic meets creativity

ACCOR’S GLOBAL CHIEF DEVELOPMENT OFFICER SOFITEL, EMBLEMS, MGALLERY, XAVIER GRANGE, SPOKE TO RUTH HOGAN ABOUT THE EVOLUTION OF LUXURY LIFESTYLE HOTELS, GROWTH IN BRANDED RESIDENCES AND EMERGING MARKETS.

Since Accor’s global restructure in early 2023, Xavier Grange, has narrowed his focus from 40 brands across southern Europe to four favourable brands in the luxury lifestyle segment as Global Chief Development Officer Sofitel, Emblems, MGallery.

With a portfolio of 250 hotels globally, Grange – alongside Sofitel, MGallery & Emblems CEO, Maud Bailly – is on a mission to grow this lucrative division globally.

Xavier, with the growth of luxury lifestyle hotels in recent years, what are owners and guests looking for today?

We’ve seen this trend with lifestyle very strongly over the last few years – that’s why we have created this luxury lifestyle division. When there is a new project, very often, we propose both scenarios – one with a classical brand and one option with a lifestyle brand. It works quite well.

This year, I was amazed by the relaunch of Sofitel. A classic brand, 60 years old, and we have never seen so many Sofitel signings.

It means that there is the market for both lifestyle and classical brands. This year, we’re going to sign 12 new Sofitel globally, which I think will be a record.

With this latest evolution of Sofitel, tell us about those conversations with owners to bring properties up to this new standard.

Development is key. If you want to keep the brand at the right level, you need to grow fast.

We also need to renovate the hotels that are not up to the standard that we want. Over the last two years, in our meetings with owners, not only have we convinced them to renovate a lot of hotels, but we have also convinced them to sign new projects with us.

More than 80% of the signings are with new owners, which is very interesting because you can see that there is a real attraction.

Now we have this focus with a dedicated organisation, it means that we have more signings for all the brands. We announced the development of Sofitel Legend one year ago, and this year we will sign three new Sofitel

Legend internationally – in India, Egypt, and Europe. It shows that that is a real market for high quality, luxury, more upscale than Sofitel.

Is India now an important focus for luxury lifestyle development?

It’s very important and, to be honest, we didn’t develop enough in the country in the past. There was a strong push over the last few months. We had only one Sofitel in India – in Mumbai – and this year we’re going to sign between three and four new Sofitel in the market, for the first time in 12 years. It’s a fastgrowing market. Of course, we want to launch a Collection brand like MGallery or Emblems, but Sofitel and Sofitel Legend are really what the market is looking for.

What

about the China market?

MGallery and Sofitel are very strong in China. We signed five MGallery hotels since the beginning of the year in China. The last few months, I can see a real push for unique, curated hotels in resort destinations in China, not just city centre.

Tell us about the rise of branded residences within the portfolio

If you look at the market over the last few years, approximately 70% of the new luxury hotels that have been developed globally have included branded residences.

Being able to sell those units up front helps the developer to finance the project so it is

A Classic Room at Sofitel Sydney Wentworth

Xavier Grange, Accor

a key component for the development of luxury hotels. But we also have standalone branded residences with no hotel facilities, or very limited.

We are developing a branded residences project with Sofitel. We signed three this year with more than 800 units. When you look at the interior design of the one in Dubai, as an example, it’s really amazing, because you can feel that you are in Dubai, but you can also feel the Sofitel DNA.

Development of branded residences is very precise, very technical – even more so than hotel development. Local developers have the experience. We signed one in Vietnam recently, a few hours from Hanoi, because the developer knew that people are going there for the weekends, for holidays.

Where are you seeing the most opportunity, in conversion or new-build projects?

Over the last few years, we were thinking that conversion would be the majority of development. That’s not the case. Outside of

Europe, the portion of new build is quite high, even higher than conversion. But we’re pushing for conversion. It’s better for us. It’s quicker completion, it’s better for the planet.

Tell us about your expectations for 2025 and any development targets you are working towards. The growth of collection brands will continue to accelerate. More than 30% of the signings of

all the international groups are coming from collection brands because owners and guests want unique hotels. Here in Australia, there’s only a few projects, but more will come.

I strongly believe in the growth of the ultraluxury segment of these collection brands. People are looking for 60-70 rooms maximum, resort destination, with a strong ADR potential. We are signing Emblems with ADR of more than €1,000. n

from across

to your inbox twice weekly.

For advertising enquiries, contact Tara Ducrou on +61 2 8586 6285 or tducrou@intermedia.com.au

Club Millesime at Sofitel Sydney Wentworth

ON THE UP Aotearoa

AHICE AOTEAROA RETURNED IN SEPTEMBER, BRINGING RENEWED OPTIMISM TO NEW ZEALAND’S HOTEL SECTOR.

Over 550 key hotel executives, owners and suppliers were in attendance for the third annual AHICE Aotearoa, which took place in Christchurch for the first time, at the Te Pae Convention Centre in September.

In his opening address, AHICE Group President James Wilkinson, highlighted the economic impact of the event on the city.

“We’re very proud of the economic contribution to the city that this event will have,” he said.

“We’re estimating that NZ$600,000 is being spent this week by people attending AHICE Aotearoa, and I think that’s exactly the boost Christchurch needs.”

Over two days, hoteliers, real estate

experts and tourism leaders took to the stage to share business updates and insights into the local market.

STR Regional Director, Matthew Burke, set the scene with a detailed presentation on the New Zealand market.

The presentation showed New Zealand’s tourism industry is grappling with a stalled recovery in 2024 with RevPAR YTD August -3.8%, primarily due to a combination of increased supply (+2.7%) and softening demand (+1.4%).

Winter was particularly challenging for the market with August down 17% in RevPAR compared to the year prior, when the FIFA Women’s World Cup of 2023 was in action.

“While supply growth is expected to moderate over time, the industry’s immediate challenge lies in stimulating additional demand,” said Burke.

“All tourism segments will need to surpass pre-pandemic levels to absorb the increased supply in the market.

“Queenstown and Christchurch have outperformed North Island centres, with Auckland experiencing the most significant impact of additional supply and why occupancy is 18% behind 2019.

“While average rates have risen in recent years, they are showing signs of weakening amid softening demand.

“Events and experiences, such as the FIFA Women’s World Cup 2023 and World Choir Games 2024, have played a crucial role in supporting demand, particularly during winter.

“Future occupancy booked across New Zealand is approaching back to 2023 levels and the important October-November and Q1 demand pacing on par to same time prior year.”

MINISTER’S ADDRESS

New Zealand Minister for Tourism and Hospitality, the Hon. Matt Doocey, joined the conference via video link and answered some questions from delegates.

The Minister highlighted the importance of international visitors to New Zealand’s economy.

Former All Blacks captain Kieran Read captivated delegates in a keynote presentation

MM:NT BERLIN LAB

AN INNOVATIVE MINI-HOTEL LAB CURRENTLY IN BETA MODE. WITH A DIGITAL-FIRST APPROACH, INTUITIVE DESIGN, AND SMART USE OF SPACE, MM:NT EMBODIES THE FUTURE OF HOSPITALITY. BY INTEGRATING CO-LIVING PRINCIPLES AND FOCUSING ON SUSTAINABILITY, COST, SPACE, AND ENERGY EFFICIENCIES, THIS CONSCIOUSLY CRAFTED CONCEPT ADDRESSES EMERGING TRAVEL TRENDS. MM:NT IS SET TO REDEFINE THE HOSPITALITY EXPERIENCE FOR FUTURE GENERATIONS, PROVIDING A SEAMLESS, MODERN, AND SUSTAINABLE SOLUTION FOR TRAVELLERS.

MMNT-INTIME.COM

“The latest International Visitor survey results show that in quarter two for 2024, 34% of international visitors stayed in a hotel at some point during their travel in New Zealand,” he said.

“This is the highest accommodation type after staying with family and friends. So, it’s critical infrastructure for our international visitors.

“The same survey also reported 3.21 million international visitors arriving to New Zealand for the year ending June 2024, up 27% from the previous year and reaching 83% of 2019 tourism levels.

“Australia made up the majority of international visitors arriving to New Zealand. For the year ending June 2024, international tourism contributed NZ$11.6 billion to New Zealand’s economy – this is about 85% of international visitors spend for the same period in 2019, up from 80% for year end March 2024.”

The Minister also referenced the recentlyannounced increase to the International Visitor Levy.

“Earlier this month, I announced, along with the Minister for Conservation, the Hon Tama Potaka, an increase to the International Visitor Levy, the IVL, to NZ$100.

“[This] received wide public support, but I recognise the concerns from the industry around this decision.

“We considered many factors when making the decision, and ultimately believe that NZ$100 best balances the various factors with

Over 550 people were in attendance for the third annual AHICE Aotearoa

the need to address the costs of tourism in our communities.

“I do not consider that this increase to the IVL will have a significant impact on demand from international visitors. This decision will support a sustainable growth in tourism, and it is appropriate that international visitors contribute more towards the world class public services they use and the high-quality visitor experiences they have while in New Zealand.”

‘TALE OF TWO ISLANDS’

Hoteliers that took to the stage, cited a ‘tale of two islands’, referencing the challenges of

oversupply in the Auckland hotel market, and eagerly anticipating the arrival of the new convention centre, which is expected to bring a boost to business travel.

South Island growth was a hot topic with talk of increasing leisure and corporate demand. Christchurch, in particular, is expected to be a hot market for development, along with Wellington, Queenstown and secondary cities.

While the South Island poses additional development challenges, given stringent building regulations, owners and operators are not shying away from this market.

Russell Group Managing Director, Brett Russell, spoke to several recent conversion projects including under the Four Points by Sheraton, QT and Adina brands, as well as the iconic Noahs/Rydges Hotel in Christchurch which was devastated in the 2011 earthquake and has remained derelict since.

“These days, a new-build hotel is pretty tough work to make it stack up with the numbers,” he said.

“In Christchurch, we had the opportunity to grab an existing building, that’s got a lot of good history, and we’re bringing it back to life, which we’re pretty excited about.

“We’re going to give it a new facade and a rooftop bar and tidy up the exterior and connect it to the footpath with some alfresco dining.”

In a Hotelier Q&A with James Wilkinson, TFE Hotels Chief Executive Officer, Antony

Ritch, announced the signing of a multiproperty management agreement with New Zealand’s Heritage Hotels which spans both islands.

Under the partnership, half of the Heritage portfolio will be refurbished and rebranded under the Adina and Rendezvous brands.

“We’ve just finalised our partnership with Heritage Hotels in New Zealand,” said Ritch.

“Heritage will maintain ownership over their portfolio and TFE will become the manager of the five Heritage Hotels throughout New Zealand, including the wonderful Heritage Christchurch just next to the cathedral.

“It will also see the reintroduction of the Rendezvous brand to New Zealand, which will be great.

“It will be the Rendezvous Heritage Christchurch as well as Auckland and the beautiful property in Queenstown that sits just up the hill on Fern Hill Road there, with magnificent conferencing and wedding spaces throughout there as well.”

THREAT OF APTR

Hotel Council Aotearoa Chair Lani Hagaman, spoke to some of the challenges the hotel sector is facing in New Zealand, particularly the importance of pushing back on The Accommodation Providers Targeted Rate (APTR), describing it as “the world’s worst tourism”.

“Our ultimate goal is to have an infrastructure funding mechanism that works for the entire country, not just some regions that want to bully us into acceptance,” she said.

“If we are going to reform tourism funding, let’s do it once and for goodness’ sake, let’s do it properly.”

ahiceconference.com/aotearoa

Leading suppliers from across the Pacific were in attendance, showcasing their products and services to a room full of hoteliers

The event kicked off with a pōwhiri Māori welcoming ceremony and cultural performance

AHICE Aloha takes centre stage in Hawai’i

THE ALOHA HOTEL INDUSTRY CONFERENCE AND EXHIBITION MADE A SPECTACULAR RETURN TO THE HAWAI’IAN ISLANDS IN NOVEMBER, WITH KEY EXECUTIVES FLYING FROM ACROSS THE WORLD TO SPEAK AT THE 2024 EVENT.

The tourism sector in Hawai’i is critically important to the state’s economy and the growth and recovery of the industry was the key theme at the 2024 Aloha Hotel Industry Conference and Exhibition (AHICE Aloha), held in November at the Ala Moana Hotel by Mantra.

AHICE Aloha kicked-off with a welcome event at the Outrigger Waikiki Beachcomber hotel, sponsored by Outrigger Hospitality Group and Ohana Beverage Co, which was headlined by fantastic beverages by Ohana and an appearance by cast members of the upcoming hit show Cirque du Soleil ‘Auana.

The next morning it was on to the Ala Moana Hotel by Mantra, where over 140 delegates heard from some key industry executives, including Outrigger Hospitality Group President and CEO, Jeff Wagoner; Accor Chief Development Officer Pacific and

Head of Apartments and Leases, Lindsay Leeser; Pono Wines’ Chief Winemaker, Dave Sedeno; THSA Managing Director, Rodger L. Powell; Ala Moana Hotel by Mantra General Manager, Daniel Barnard; Hawaii Visitors and Convention Bureau Chairperson, Sean Dee; Hawaii Hotel Alliance President, Jerry Gibson; Powell and Aucello Principal F. Kevin Aucello; Outrigger Hospitality Group VP Global Communications and Social Responsibility, Monica Salter; Ohana Beverage Co CEO Elizabeth Haak; KHON2 Vice President and General Manager, Kristina Lockwood; Outrigger Hospitality Group Vice President Sales – The Americas, Angela Murphy; Luxury Escapes Partnerships and Contracting

Manager, David Callan; Tourism Fiji Head of Destination Development Lucia Zeeard; and more.

All-up, over 60 hotel and tourism leaders took to the stage to discuss hot topics in hotel investment and operations including top industry figures from across the Hawai’ian Islands, the United States and globally.

Thanks to key partnerships with the Hawaii Visitors and Convention Bureau and the Hawaii Hotel Alliance, AHICE Aloha featured senior leaders as speakers who looked at top-line informative topics, including the rebounding of tourism, the impact of recent industrial action, top food and beverage trends, aviation and attracting new investment.

AHICE Aloha opened with a traditional welcoming ceremony

The event featured three keynote speakers, including KIA Enterprises President Blaine Kamalani Kia, Los Angeles-based Somatic Sound Practitioner and Wellness Regenerative Coach Briana Spencer and The Real McCoy Rum Founder and CEO, Bailey Pryor.

Kia led the day off with Hawaiian blessings and a cultural ceremony before later talking about the importance of Hawai’ian Culture in hotels and resorts and some of the unique ways properties are doing it well.

Pryor, who has worked as a writer, producer and director in the film and television industry for over 25 years including winning seven Emmy Awards, is also the Founder and CEO of The Real McCoy Rum, which is based on a film he produced, of the same name.

In his keynote, Bailey looked at the clear need for transparency in the liquor industry.

He looked at how consumers and the hospitality industry are largely unaware that some alcohol producers regularly use carcinogens, allergens and meat-based products in their beer, wine and spirits, without informing the public.

Spencer was one of the event’s most popular speakers and took delegates through two Somatic body healing sessions, while also delivering a keynote speech on how hotels should increase holistic programs and look beyond the day spa.

Offerings such as sound healing events, meditation, yoga, reducing stress levels, focusretention and overall body health should be front and centre and Spencer looked at why and importantly, how.

After a fantastic day of discussion, the event concluded with a networking event sponsored by Accor and Ohana Beverage Co at the Ala Moana Hotel by Mantra before a VIP dinner at Monkeypod Kitchen by Merriman, which showcased some of the best wines and cocktails available in the Hawaiian Islands.

“The calibre of speakers was world class.”

James Wilkinson, AHICE Group President

“From our evocative keynotes to our insightful panels, the Somatic body healing sessions and the fantastic networking our events are well-known for, we were thrilled at the successful return of AHICE Aloha in November,” said AHICE Group President and HM Editor-In-Chief, James Wilkinson.

“The calibre of speakers was world-class, the quality of beverages was top shelf and the cultural elements of the event made AHICE Aloha uniquely Hawaiian and we can’t wait to put on another fantastic event in 2025.”

AHICE Aloha was hosted by HM and Wayfarer magazines and had some fantastic sponsors and supporters for the 2024 event, including Foundation Partner Outrigger Hospitality Group; Principal Partner Accor; Affiliate Partners the Hawaii Visitors and Convention Bureau and the Hawaii Hotel Alliance; Emerald Sponsor Ohana Beverage Co; Platinum Sponsor THSA; Gold Sponsors Hilton Grand Vacations, IHG Hotels and Resorts, Luxury Escapes and Seibu Prince Hotels and Resorts; and Silver Sponsors Hotel Emporium, KHON2, The Orchard Lei Company, Shakabots and Travmedia.

AHICE Aloha is set to return to Hawai’i next year, with the event set to return to the Ala Moana Hotel by Mantra in Honolulu in early December 2025. n

ahiceconference.com/aloha

Over 60 hotel and tourism leaders took to the stage to discuss hot topics in hotel investment and operations

Outrigger Hospitality Group Vice President Group President and CEO, Jeff Wagoner, speaking at AHICE Aloha

Los Angeles-based Somatic Sound Practitioner and Wellness Regenerative Coach, Briana Spencer

Cast members from the hit show Cirque du Soleil ‘Auana made an appearance at the AHICE Aloha welcome event

The Star Brisbane General Manager of Hotels, Rikesh Rajakulasingham and Foxtel Business National Manager for Accommodation, Scott Wiedemann

STAR QUALITY

Foxtel’s recent partnership with The Star Grand Brisbane has set the standard for the premium in-room entertainment experience throughout the group.

It was a chance meeting over networking drinks at the Asia Pacific Hotel Industry Conference and Exhibition (AHICE) in 2022 that was the start of a great working relationship between Foxtel Business and The Star Grand Brisbane.

Now, following the successful integration of Foxtel Business across all 340 guest rooms at the recently opened five-star hotel, The Star Entertainment Group is set to roll out the technology next at The Star Residences Gold Coast Tower 2, with more expected to follow.

“We just bumped into each other and started talking,” said Foxtel Business National Manager for Accommodation, Scott Wiedemann, of his first meeting with The Star Brisbane General Manager of Hotels, Rikesh Rajakulasingham.

“Rikesh had a genuine desire to enhance the in-room experience for his guests; he didn’t want to put the expectation on guests to bring their own content.”

Several demonstrations later with a number of The Star stakeholders, and following testing at a mock guest room, the installation process got underway, with a tight deadline of an August 29 opening looming.

A project of this size would typically take five weeks to install; Foxtel delivered it in just 2.5 weeks, navigating various challenges in the preopening stage to ensure that the system was up and running seamlessly for the arrival of guests.

“Scott and their dedicated technicians went above and beyond

during the installation process, which shows the value that Foxtel offers its customers,” Rikesh said.

“Despite having our fair share of challenges, as you would expect at this stage of a major project like this, they rose to the challenge and got it done.”

SATISFIED GUESTS

Ensuring guest satisfaction is the top priority for Rikesh and his team, and this was no different when it came to upgrading the in-room entertainment experience at the hotel.

Rikesh said it was important to have a fully integrated system that offered guests live television, a wide selection of sport, video on demand, and the ability to cast easily from their device, should they wish to continue watching a particular show they have been enjoying at home.

It was essential that it operates seamlessly.

“Guests have a high bar for their in-room entertainment system at a five-star property – it needs to be better than what they have at home,” Rikesh said.

“With in-room televisions, you only tend to hear from guests if they are having difficulties – and we have yet to hear from them which is testament to how seamless the technology is.”

Foxtel Business informs its hotel partners about guest engagement with the platform through detailed analytics reports, something that gives Rikesh a greater understanding of what guests want.

“We find that not a lot of guests are casting, and that’s a direct correlation to the quality of the content available.

“They tend to cast if there is nothing on TV, but if they have access to the premium library of content and live sport like Foxtel provides, they don’t often cast.”

‘ENDLESS POSSIBILITIES’

Beyond entertainment, Foxtel Business iQ (BiQ) provides a platform to directly inform guests about various products and services on offer and ultimately drive revenue through increased transactions – whether it’s in-room dining, restaurant bookings or spa treatments.

The Star Grand Brisbane has used it to promote events for Melbourne Cup and for the sale of Christmas hampers, as well as to run a timelapse video of the precinct construction.

“There are endless possibilities with customising our own channels,” he said.

“BiQ PMS integration allows us to push real-time onscreen messages to all rooms or a selection of rooms or all rooms within the same group.

“For in-room dining, we have QR codes that are specific to each room, so that guests don’t need to input the room number.”

By removing the need for guests to input room numbers, personal information and passwords, guests can safely enjoy content and services without any cyber security risks. n

Foxtel technology has been introduced to all 340 guest rooms at five-star hotel, The Star Grand Brisbane

Installation of Foxtel technology was completed in record time to ensure a seamless entertainment experience for guests on opening

GOLDstandard

Outstanding people, properties and projects were once again in the spotlight at the annual HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic.

Now in its 22nd year, the 2024 HM Awards was bigger than ever, with over 1000 people joining the celebrations across two events – in Sydney and, for the first time, in Auckland, at the inaugural HM Awards Aotearoa-Pacific gala ceremony.

There was much cause for celebration with close to 100 winners across the two events.

Hilton’s Paul Hutton was named HM Magazine’s Australian Hotelier of the Year, while the Global Hotelier of the Year award went to Pan Pacific Hotel Group CEO Choe Peng Sum.

QT Hotels and Resorts was named Hotel Brand of the Year, while Accor was awarded

Accommodation Chain of the Year for the third consecutive year.

“To receive this award is a tremendous honour and a reflection of the exceptional talent and commitment of our people at Accor,” said Accor Pacific Chief Operating Officer PM&E, Adrian Williams, who accepted the award on behalf of the team.

“We love what we do, and this recognition is not only a testament to the respect our industry peers have for us but also highlights the privilege we have in working alongside our owners and partners, whose trust and collaboration are key to our continued success. We are deeply humbled by this acknowledgment.”

Accor celebrated a further 12 wins in Sydney, including the Environmental Program award for its sustainable tourism certification program across the Pacific region, and nine wins in Auckland.

Marriott International was a big winner at both events with 19 wins – including Asia Pacific Hotelier of the Year for Rajeev Menon, and Fijian General Manager of the Year for Silvano Dressino – as well as 20 Highly Commended awards.

Marriott Bonvoy’s 2024 partnership with the Australian Open, awarded joint winner of the Marketing Campaign category alongside Travel + Leisure Co.’s Culinary Journeys with Peter Kuruvita.

“The recognition received from HM Magazine is a testament to Marriott’s leading global brands, and our peoplefirst culture,” said Marriott International Area Vice President - Australia, New Zealand and Pacific, Jason Nuell.

Former Accommodation Australia CEO Michael Johnson was acknowledged with the Ashley Spencer Service to the

Industry award, while Howard Kemball of KCom was inducted into the Hall of Fame.

Quest Apartment Hotels was honoured with the Innovative Collaboration Award in recognition of Quest becoming the first major accommodation provider to adopt Accessible Accommodation’s threetiered rating accreditation system, setting a new standard for inclusivity in the tourism industry.

“Accessibility is not just about meeting standards; it’s about opening doors – both literally and figuratively – to experiences, independence and dignity for everyone,” said Quest GM of Brand and ESG, Anthea Dimitrakopoulo.

“Our commitment to providing accessible accommodation ensures that no one is left behind and every guest feels truly welcomed and valued.”

Capella Sydney took home the award for

best Luxury Hotel and Australian Hotel of the Year, alongside The Calile Hotel, while W Sydney won best New Hotel and best Hotel Interior Design.

SUPPORTING A GOOD CAUSE

In a major win for HM Awards charity partner, Sala Baï Hotel and Restaurant School, this year’s event raised over AU$25,000 for the Cambodian hospitality training school.

The funds raised through HM Awards Silent Auction, Sparkling Bar and pledge cards will support young underprivileged Cambodians to access professional hospitality training, providing them with a solid career path to fight poverty and human trafficking.

In addition, several hotel businesses have committed to bringing Sala Baï graduates to Australia in 2025.

Trilogy Hotels CEO Scott Boyes took to the stage on the night to announce that Schwartz Family Company (SFC) and Trilogy Hotels will sponsor a Sala Baï graduate to start their hospitality career in Australia learning from world-class hoteliers.

“Together with Dr Jerry Schwartz, we wanted to do something meaningful and make a real difference,” Boyes told HM.

“We know hotels change lives, and hotels changed our lives, and together, we want to pass that on to graduates of great hotel schools like Sala Baï.

“We are so proud of our hotel teams and are delighted to provide the opportunity for a graduate of the amazing Sala Baï to learn from the very best.”

Turn over for the full list of winners and highly commended in the 2024 HM Awards. hmawards.com.au

Over 1000 people attended HM Awards in Sydney and Auckland

1. Apartment Hotel

Sponsored by

WINNER: Crystalbrook Bailey

HIGHLY COMMENDED: Adina Apartment Hotel Brisbane Quest North Sydney

Award accepted by Carl Taranto, Crystalbrook Bailey

3. Midscale Hotel

Sponsored by

WINNERS:

Hotel Morris SydneyHandwritten Collection TRYP by Wyndham Pulteney Street Adelaide

HIGHLY COMMENDED: Moxy Sydney Airport

Holiday Inn Express Newcastle

Award presented by Mitchell Ferguson, Ozone CPS, and accepted by Chris Ronalde, Travel + Leisure Co and Nathan Cox, Hotel Morris Sydney

2. Economy Hotel

Sponsored by

WINNER: Hilton Garden Inn Busselton

HIGHLY COMMENDED: ibis Styles Melbourne Airport YHA Sydney Harbour

Award presented by Martin Baer, fbm, and accepted by Sharnie Ferguson, Hilton

4. Upscale Hotel

Sponsored by WINNER: Little National Hotel Sydney

HIGHLY COMMENDED: Midnight Hotel, Autograph Collection Pullman Melbourne on the Park

Award accepted by Sandra Bellamy, Little National Hotel Sydney

5. Upper-Upscale Hotel

Sponsored by WINNERS: Pan Pacific Melbourne Hotel Indigo Melbourne on Flinders

HIGHLY COMMENDED: Spicers Guesthouse Ovolo Nishi

Award accepted by Joseph Simmons, Hotel Indigo Melbourne on Flinders

6. Luxury Hotel

Sponsored by WINNER: Capella Sydney

HIGHLY COMMENDED: The Calile Hotel

The Tasman, a Luxury Collection Hotel, Hobart Award presented by Ramon Fernandez, Silant and accepted by Anthony Metcalfe, Capella Sydney

7. Lodge

Sponsored by WINNER: Sequoia Lodge

HIGHLY COMMENDED: Spicers Sangoma Retreat Wildlife Retreat at Taronga

Award accepted by Cedric Lootvoet, Annabelle Vingta and Christopher Speck, Sequoia Lodge

9. Resort

Sponsored by WINNER: The Langham, Gold Coast

HIGHLY COMMENDED:

InterContinental Sorrento Mornington Peninsula Sheraton Grand Mirage Resort Port Douglas

Award accepted by Megan Reid, Gerrard McNamara and Jeffrey van Vorsselen, Langham Hospitality Group

8. Business Hotel

Sponsored by WINNER: Brisbane Marriott Hotel

HIGHLY COMMENDED: Hyatt Regency Sydney Lancemore Crossley St. Shangri-La Sydney

Award accepted by Jason Nuell, Marriott International

10. Hotel Interior Design

Sponsored by WINNER: W Sydney

HIGHLY COMMENDED:

ADGE Hotel + Residences

Hotel Indigo Sydney Potts Point

Award accepted by Titus Rosier and Montana Daly, W Sydney

12. New Hotel

Sponsored by WINNER: W Sydney

HIGHLY COMMENDED:

Adelaide Marriott Hotel

Little National Hotel Newcastle

Award

11. Boutique Hotel

Sponsored by WINNERS: QT Sydney

The Tasman, a Luxury Collection Hotel, Hobart

HIGHLY COMMENDED:

The Porter House Hotel Sydney - MGallery Lancemore Lindenderry Red Hill

Awards accepted by David Sude, QT Hotels and Resorts, and Jason Nuell, Marriott International

presented by Daniel Amos, Sealy Posturepedic (centre) and accepted by Sophie Meng and Bennath Evea, W Sydney

Rylstone, NSW Burgundy, France

We searched for a location in Australia that shared Burgundy’s cool, inland climate and limestone-rich soils – a ‘terroir’ that produces some of the best wines in the world. We found it above the historic village of Rylstone in NSW. Our family’s range of award-winning wines harness Old and New World winemaking techniques to create wine that is truly one of a kind

13. Meetings & Conferencing Property

Sponsored by

WINNERS:

InterContinental Sydney Novotel Wollongong Northbeach

HIGHLY COMMENDED: Hilton Sydney Novotel Sydney Olympic Park

Award accepted by Chris Meyer and Mark Newey, InterContinental Sydney; and Therese Ly, Felicity Gallegos, Ajay Vaid, Rohit Sinwar, Yasmin Roberts and Elicia Ignjatovic Novotel Wollongong Northbeach

15. Day Spa

Sponsored by WINNER: Crown Spa Sydney

HIGHLY COMMENDED:

The Day Spa By Chuan, The Langham Sydney The Ritz-Carlton Spa, Melbourne

Award presented by Kym Cowper, SPA + CLINIC (right), and accepted by Sophie Bruneau, Crown Spa Sydney

14. Regional Property

Sponsored by

WINNERS: Lancemore Milawa

The Tasman, a Luxury Collection Hotel, Hobart

HIGHLY COMMENDED: Islington Hotel Quest Orange QT Newcastle

Award presented by Simon Pawson, BMIHMS (centre), and accepted by Jason Nuell, Marriott International, and Robert Williams on behalf of Lancemore Hotels

16. Hotel Bar

Sponsored by WINNER: Rooftop at QT, QT Melbourne

HIGHLY COMMENDED:

Cameo, The Ritz-Carlton, Melbourne

Whiskey & Wine, Crystalbrook Flynn

Award presented by William De Beaurepaire, De Beaurepaire Wines (left) and accepted by David Sude, QT Hotels and Resorts

2024 HM Awards Presentation Partner Message

FOR 16 WONDERFUL years, Sealy Posturepedic has had the honour of being the presenting partner and sponsor of the HM Awards. We’re proud of our journey together, celebrating the passion and innovation within the hospitality industry.

We congratulate all nominees and winners. You exemplify the spirit and creativity that define the hospitality industry. Your achievements fuel our passion for fostering innovation and excellence. The shared commitment to elevating standards and crafting unforgettable guest experiences is truly inspiring.

We’re honoured to stand alongside such talented individuals and organisations and look forward to celebrating your future successes.

Thank you to everyone who attended on the night and a special thank you to those who donated to the Sala Baï Hotel & Restaurant School . We look forward to the future and to continuing our support for this dynamic and inspirational industry. We’re excited to continue supporting this vibrant community and look forward to many more years of groundbreaking achievements.

17. Hotel Restaurant

Sponsored by WINNER: Hardy’s Verandah Restaurant, Mount Lofty House

HIGHLY COMMENDED:

Lona Misa, Ovolo South Yarra Peppina Restaurant, The Tasman, a Luxury Collection Hotel, Hobart

Award accepted by Cedric Lootvoet, Annabelle Vingta and Christopher Speck, Mount Lofty House

PROPERTY

19. New Zealand

Apartment Hotel

Sponsored by WINNER: Nesuto Stadium Hotel and Apartments, Auckland

HIGHLY COMMENDED:

Swiss-Belsuites Victoria Park, Auckland The Pacifica by Urban Rest, Auckland

18. Tech Hotel

Sponsored by

WINNERS: Crown Towers Sydney Sofitel Sydney Darling Harbour

HIGHLY COMMENDED: Moxy Sydney Airport

Award accepted by Sophie Bruneau and Matthew Bampton, Crown Towers Sydney

Award presented by Armand Bezuidenhout, dormakaba, and accepted by Homyar Desai, Nesuto Stadium Hotel and Apartments, Auckland

20. New Zealand Regional Property

Sponsored by WINNER: Novotel Hamilton Tainui

HIGHLY COMMENDED: Rydges Rotorua

The Theatre Royal Hotel, Kumara

21. New Zealand Boutique Hotel

Sponsored by

WINNER: QT Auckland

HIGHLY COMMENDED: Fable Dunedin

The Mayfair, Christchurch

22. New Zealand Midscale Hotel

Sponsored by WINNER: Drifter Christchurch

HIGHLY COMMENDED: Abstract Hotel, Auckland Club Wyndham Wānaka

Award presented by Adam Jones, Linenmaster, and accepted by Noah Taylor, Drifter Christchurch

Award presented by Grant Harris, The Source Co., and accepted by Jodi Brown, QT Auckland

Award presented by Rowena Miller, Big Save, and accepted by Daniel Oh, Accor, and Glenys Taylor, Novotel Tainui Hamilton

23. New Zealand Upscale Hotel

Sponsored by

WINNER: Te Arikinui Pullman Auckland Airport

HIGHLY COMMENDED: Crowne Plaza Queenstown Hilton Lake Taupo

24. New Zealand Luxury Hotel

Sponsored by

WINNER: Park Hyatt Auckland

HIGHLY COMMENDED: InterContinental Auckland Sofitel Queenstown Hotel and Spa

25. New Zealand Lodge

Sponsored by

WINNER: Wharekauhau Country Estate, Featherston

HIGHLY COMMENDED: Delamore Lodge, Waiheke Island Grand Mercure Puka Park, Pauanui Beach

Award presented by James McShane, Planit (right) and accepted by James Doolan, Hotel Council Aotearoa, on behalf of Wharekauhau Country Estate

Award presented by Peter Wilson, Sealy Posturepedic, and accepted by Brett Sweetman, Park Hyatt Auckland

Award presented by Justin De Lille, Liverton - Assa Abloy, and accepted by Paul Columbus, Te Arikinui Pullman Auckland Airport

26. New Zealand Hotel Bar

Sponsored by WINNER:

The Churchill, Four Points by Sheraton Auckland

HIGHLY COMMENDED:

Captain’s Bar, Park Hyatt Auckland

The Aviary Cocktail Bar, Grand Millennium Auckland

27. New Zealand Hotel Restaurant

Sponsored by

WINNER:

Esther Restaurant, QT Auckland

HIGHLY COMMENDED:

Alla Prossima, Abstract Hotel, Auckland

Onemata Restaurant, Park Hyatt Auckland

28. New Hotel –New Zealand and Pacific

Sponsored by

WINNERS:

Crowne Plaza Fiji Nadi Bay Resort and Spa

InterContinental Auckland

HIGHLY COMMENDED:

Abstract Hotel, Auckland Te Arikinui Pullman Auckland Airport

Awards presented by James Wilkinson, Wayfarer (centre), and accepted by Shaun Parsons, Crowne Plaza Fiji Nadi Bay and Ryan South, InterContinental Auckland

Award presented by Shannon Herrell, Southern Hospitality, and accepted by Jodi Brown, QT Auckland

Award presented by Vee Kessner and Monique Enoka-Davidson, Space Studio, and accepted by Ciaran O’Hanlon and Jai Leighton, Four Points by Sheraton Auckland

29. Fijian Boutique Resort

Sponsored by WINNER: Royal Davui Island Resort

HIGHLY COMMENDED: Castaway Island Maui Palms

30. Fijian Upscale Resort

Sponsored by WINNER: Fiji Marriott Resort Momi Bay

HIGHLY COMMENDED: Crowne Plaza Fiji Nadi Bay Resort and Spa Outrigger Fiji Beach Resort

31. Fijian Luxury Resort

Sponsored by WINNER: Sofitel Fiji Resort and Spa

HIGHLY COMMENDED:

InterContinental Fiji Golf Resort and Spa Vomo Island Fiji

Award accepted by Eshni Chetty, Sofitel Fiji Resort and Spa

Award accepted by Farrah Shazleen, Marriott International

Award presented by Nick Thompson, JLL (right), and accepted by Ginni Post on behalf of Royal Davui Island Resort

32. South Pacific Property

Sponsored by WINNER: Holiday Inn Resort Vanuatu

HIGHLY COMMENDED:

Pacific Resort Aitutaki, Cook Islands

The Stanley Hotel and Suites, Port Moresby, Papua New Guinea

Award presented by Dean Davis, Robertson Bathware (right) and accepted by Ryan South, InterContinental Auckland, on behalf of Holiday Inn Resort Vanuatu

2024 HM Awards Co-Host Message

FBM IS PROUD to have been co-host of the 2024 HM Awards, celebrating the exceptional talent, dedication, and innovation within the hospitality industry. Our sincere congratulations to all of the winners, highly commended, finalists and nominees this year.

As specialists in outsourced housekeeping, we understand the vital role that behind-the-scenes excellence plays in creating memorable guest stays. It’s this shared commitment to excellence

that makes us honoured to stand alongside this year’s remarkable nominees and winners.

To all the individuals, venues and teams recognised this year –congratulations on your well-deserved success, and thank you for setting the benchmark for excellence in hospitality!

Here’s to another year of outstanding achievements in the industry we all love.

GENERAL AWARDS – AUSTRALIA, AOTEAROA AND SOUTH PACIFIC

33. Marketing Campaign

Sponsored by WINNERS:

AU: Culinary Journeys with Peter Kuruvita, Travel + Leisure Co.

AU: Marriott Bonvoy x Australian Open

NZ: Decade of Decadence by Bloody Mary’s, EVT Hotels and Resorts

SP: Sofitel Fiji Resort and SpaDiamond Jubilee Campaign

HIGHLY COMMENDED:

AU: Centenary Stories, Hyatt Hotel Canberra - A Park Hyatt Hotel

AU: Electric Escape, Ovolo Hotels

NZ: Bellini’s Contemporary Afternoon Tea, Hilton Auckland

NZ: Puppy Playcation, Hilton Lake Taupo

Award presented by James Wilkinson, Wayfarer (far right) and accepted by (above L-R) Catherine McLaughlin, Nick Sanders and Deb McDiarmid, Marriott International; Sophia Rodwell, Travel + Leisure Co.

Award accepted by Eshni Chetty, Sofitel Fiji Resort and Spa, and Sherelle Schmulian and Georgia-Rae Paxton.

Sponsored by WINNERS:

AU: Accessible Accommodation, The Ascott Limited

AU: Hair Service Menu, Ovolo Hotels

NZ: The Hotel Britomart, Auckland

HIGHLY COMMENDED:

AU: Hotel Etico x Fairmont Resort Blue Mountains

AU: Melbourne Food and Wine Festival x Hilton Melbourne

Little Queen Street

NZ: Pullman Rotorua

NZ: The Mayfair, Christchurch

Award presented by Hayden Aust, Mews, and accepted by Toby Franklin and Bec Griffiths, Ovolo Hotels

Award accepted by Ciaran Molloy, Tanya Pucher, Rochelle Gray and Clinton Farley, The Hotel Britomart

Award accepted by David Mansfield, The Ascott Limited

35. Environmental Program

Sponsored by

WINNERS:

AU: Sustainable Tourism Certification Program –Australia, Accor Pacific

SP: Castaway Island, Fiji

NZ: Scenic Hotel Group, New Zealand

HIGHLY COMMENDED:

AU: Hotels for Trees, The Ascott Limited

AU: Think Green, Act Green, Element Melbourne Richmond

NZ: Park Hyatt Auckland, New Zealand

SP: Sofitel Fiji Resort and Spa, Fiji

Award presented by Melissa Starbuck, Sealy Posturepedic, and accepted by Anne Gill, Accor

Award accepted by Richard Hayman, Scenic Hotel Group

Award presented by Peter Wilson, Sealy Posturepedic (right), and accepted by Ginni Post, on behalf of Castaway Island, Fiji

Co-hosted by

36. Concierge

Sponsored by

WINNERS:

AU: Emma Trinidad, W Sydney

NZ: Rick Karsten, Grand Millennium Auckland

SP: Osea Sivonalewa Duguniyaaqona, Sheraton Fiji Golf and Beach Resort and Sheraton Denarau Villas

HIGHLY COMMENDED:

AU: Jonathan Fambart, Capella Sydney

AU: Peter McBrearty, The Langham Melbourne

NZ: Ciaran O’Hanlon, Four Points by Sheraton Auckland

SP: Oswald Chambers, Sofitel Fiji Resort and Spa

37. Hotel Chef

Sponsored by

WINNERS:

AU: Juin an Lin, Pullman Sydney Olympic Park

AU: Cameron Tabe, The Playford Adelaide – MGallery

NZ: Anton Pochtar, Cordis Auckland

SP: Anesh Anushal Goundar, InterContinental Fiji Golf Resort and Spa

HIGHLY COMMENDED:

AU: Kaushik Aiyer, Mount Lofty Estate

AU: Ondrej Urbanovsky, The Reef House Adults Retreat

NZ: Gabriele Marangoni, Abstract Hotel, Auckland

SP: Malakia Raoma Biloni, Sheraton Resort and Spa Tokoriki Island, Fiji

Award presented by William De Beaurepaire, De Beaurepaire Wines, and accepted by Juin an Lin and Cameron Tabe

Award presented by Paula Formella, Hostplus, and accepted by Emma Trinidad, W Sydney

Awards accepted by Ryan South on behalf of InterContinental Fiji, and Anton Pochtar, Cordis Auckland

Awards accepted by Rick Karsten, Grand Millennium Auckland, and Farrah Shazleen, Marriott International

38. Food and Beverage Associate

Sponsored by WINNERS:

AU: Daniele Campo, The Porter House Hotel Sydney - MGallery

NZ: Alice Parimbelli, ibis Wellington

SP: Iliana Arei, Sheraton Fiji Golf and Beach Resort and Sheraton Denarau Villas

HIGHLY COMMENDED:

AU: Peter Tzimos, Crown Sydney

AU: Tunya Lusic, Hilton Sydney

NZ: Gianella Rimas, Hilton Auckland

SP: Semesa Kunadua, Castaway Island, Fiji

Award presented by Benjamin Krieg, FutureLog, and accepted by Daniele Campo, The Porter House Hotel Sydney MGallery

Award accepted by Daniel Oh, Accor

39. Human Resource Associate

Sponsored by

WINNERS:

AU: Bethany Flynn, Fairmont Resort Blue Mountains

NZ: Genny Kim, Movenpick Auckland Hotel

SP: Ana Nasilasila, Hilton Hotels Fiji Properties

HIGHLY COMMENDED:

AU: Amanda Isacson, Pro-invest Group

AU: Laurence Luxford, Meriton Suites

NZ: Kathryn Jenkins, Scenic Hotel Group

SP: Venina Tuikenatabua, InterContinental Fiji Golf Resort and Spa

40. Sales Associate

Sponsored by

WINNERS:

AU: Mely Liu, La Vie Hotels & Resorts

NZ: Tuané Olivier, EVT

SP: Lavon Achari, Marriott International Resorts, Fiji, Samoa and New Caledonia

HIGHLY COMMENDED:

AU: Blair Weir, Hilton

AU: Narelle Welsh, Novotel & ibis Styles Melbourne Airport

NZ: Marion Bausse, Pullman Auckland Hotel and Apartments

SP: Darshita Naidu, Outrigger Fiji Beach Resort

Award presented by Alison Eastway, Hostplus, and accepted by Mely Liu, La Vie Hotels & Resorts

Award presented by Dan Cockerell, Torrens University, and accepted by Bethany Flynn, Fairmont Resort Blue Mountains

Award accepted by Sherelle Schmulian and Tracy Martin, EVT

Award presented by Sean Slattery and Genny Kim, Mövenpick Hotel Auckland, and Joanne Craughwell, Accor Pacific

41. Marketing and Communications Associate

Sponsored by

WINNERS:

AU: Chris Logan, Travel + Leisure Co.

NZ: Ginni Post, GP Communications

SP: Sally Yuen, Marriott International, Fiji

HIGHLY COMMENDED:

AU: Andre Jacques, Langham Hospitality Group

AU: Toby Franklin, Ovolo Hotels

NZ: Stephanie Tan, The Mayfair, Christchurch

SP: Sarah Aitken, Sofitel Fiji Resort and Spa

42. Front Office Associate

Sponsored by

WINNERS:

AU: Brian Hansen, Pullman Sydney Hyde Park

NZ: Claire Simpson, Hotel St Moritz Queenstown –MGallery Collection

SP: Brooke Jolly, Sofitel Fiji Resort and Spa

HIGHLY COMMENDED:

AU: Rafael Del Santos, Hyatt Regency Sydney

AU: Yasmin Schreiter, Crystalbrook Collection

NZ: Silvia Chen, InterContinental Auckland

SP: Taina Diratu Tauyavu, Outrigger Fiji Beach Resort

Award presented by Kimberley Roberts, BMIHMS, and accepted by Brian Hansen, Pullman Sydney Hyde Park

Award presented by Dominika Dryjski, Travmedia, and accepted by Chris Ronalde, Travel + Leisure Co.

Awards accepted by Claire Simpson, Hotel St Moritz Queenstown, and Eshni Chetty, Sofitel Fiji Resort and Spa

Awards accepted by Ginni Post, GP Communications and Jai Leighton, Four Points by Sheraton Auckland, on behalf of Sally Yuen

43. Finance Associate

Sponsored by

WINNERS:

AU: Ayesha Amjad, Hyatt Centric Melbourne

NZ: Tejasvi Sawant, InterContinental Auckland

SP: Rashida Bi, Marriott International Fiji Resorts

HIGHLY COMMENDED:

AU: Patrick Wyatt, Sheraton Grand Mirage Resort Port Douglas

AU: Pum Wathanyu, Sofitel Sydney Wentworth

NZ: Rebecca Mangan, Scenic Hotel Group

SP: Leena Pillay, Hilton Fiji Beach Resort and Spa

Award presented by Paula Formella, Hostplus (right), and accepted by Jane Lyons, Hyatt Regency Sydney

Award accepted by Russel Goodison, Four Points by Sheraton Auckland, on behalf of Rashida Bi

Award accepted by Tejasvi Sawant, InterContinental Auckland

Co-hosted by

44. Revenue Management Associate

Sponsored by

WINNERS:

AU: Andrew Brown, Minor Hotels

NZ: Rahul Pereira, Accor Managed CP Hotels

SP: Navneel Prasad, Fiji Marriott Resort Momi Bay

HIGHLY COMMENDED:

AU: Anthony Kaminski, Doma Group

AU: Chloe Schulz, Salter Brothers Hospitality

NZ: Mike Godfrey, Swiss-Belhotel International

SP: Arieta Ieli, Sheraton Fiji Golf and Beach Resort

45. Housekeeper

Sponsored by

WINNERS:

AU: Harini Garladinna, Abode Hotels

NZ: Helen Faga, Hilton Auckland

SP: Makereta Sabeta, Castaway Island Fiji

HIGHLY COMMENDED:

AU: Christina Liew, Capella Sydney

AU: Dayna Palmer, Peppers Beach Club

NZ: Chantelle Osko, Wharekauhau Country Estate, Featherston

SP: Leba Kalo Silikanibobei, Sheraton Resort and Spa Tokoriki Island

Award presented by Jeremy Ryan, fbm (right), and accepted by Harini Garladinna, Abode Hotels

Award presented by Melissa Kalan, ARMA, and accepted by Andrew Brown, Minor Hotels

Award accepted by Jason Cleasby, Hilton Auckland

Award accepted by Ginni Post on behalf of Castaway Island Fiji

Awards accepted by Christopher James, Accor Pacific, and Ciaran O’Hanlon, Four Points by Sheraton Auckland, on behalf of Navneel Prasad

46. Hotel Engineer

Sponsored by WINNERS:

AU: Matthew Bampton, Crown Sydney

NZ: Mohammed Mattathoor, voco/Holiday Inn Express

Auckland City Centre

SP: Moses Ormend Eyer, Sheraton Resort and Spa Tokoriki Island

HIGHLY COMMENDED:

AU: Chris Puplet, Minor Hotels

AU: Jose Leonardo Faustino Viegas, Mercure Sydney

NZ: David Slight, Hilton Auckland

SP: Paul Raju, Marriott International Fiji Resorts

Award presented by Scott Wiedemann, Foxtel Business, and accepted by Matthew Bampton, Crown Sydney

2024 HM Awards Co-Host Message

HOSTPLUS IS A very proud partner of the HM Awards and would like to congratulate all the 2024 winners and finalists.

The HM Awards provide an opportunity to reflect and celebrate the success of industry over the past 12 months.

The Awards also enable us to recognise the talent and diversity of the people, teams and organisations who make up the hospitality and accommodation sector across Australia.

We look forward to continuing to show our support for the important work you do in 2025.

On behalf of Hostplus, congratulations to all the 2024 HM Award recipients.

Awards accepted by Farrah Shazleen, Marriott International, and Mohammed Mattathoor, voco/Holiday Inn Express Auckland City Centre

47. Rising Star

Sponsored by

WINNERS:

AU: Cailea Atkinson, The Calile Hotel, Brisbane

AU: Georgia Mayne, Accor

AU: Nicole Burg, La Vie Hotels & Resorts

NZ: Amanda Miyagusuku, Novotel Queenstown Lakeside

SP: Ashneel Adrash Swamy, Castaway Island Fiji

SP: Navneel Prasad, Fiji Marriott Resort Momi Bay

HIGHLY COMMENDED:

AU: Serena Sykes, Lancemore Hotels

AU: Vindylia Tanaya, Hotel Indigo Sydney Potts Point

NZ: Brooke Lawry, Wharekauhau Country Estate

NZ: Daulet Duisenov, Cordis Auckland

and

Award presented by Alison Eastway, Hostplus,

accepted by Nicole Burg, Georgia Mayne and Cailea Atkinson

Award accepted by Daniel Oh, Accor, on behalf of Amanda Miyagusuku Award accepted by Ginni Post on behalf of Ashneel Adrash Swamy

49. Fijian

General Manager

Sponsored by WINNER:

Silvano Dressino, Fiji Marriott Resort Momi Bay

HIGHLY COMMENDED:

Lachlan Walker, IHG Hotels & Resorts

Carey Osborne, Hilton Fiji Beach Resort & Spa

Award presented by William De Beaurepaire, De Beaurepaire Wines, and accepted by Jason Nuell, Marriott International

48. Ashley Spencer Service to the Industry

Sponsored by RECIPIENT: Michael Johnson

Award accepted by Michael Johnson

50. New Zealand General Manager

Sponsored by WINNER: Ryan South, InterContinental Auckland

HIGHLY COMMENDED:

Jeremy Black, EVT

Jo Finnigan, Hotel St Moritz, QueenstownMGallery Collection

Award presented by Jeremy Ryan fbm (right), and accepted by Gareth Long, IHG

51. Australian

General Manager

Sponsored by

WINNER:

Saraid Carey, Hyatt Regency Brisbane

HIGHLY COMMENDED:

Jeroen Meijer, Pan Pacific Hotels Group

Nicole Williamson, Mantra Mooloolaba Beach

Award presented by Paula Formella, Hostplus (right), and accepted by Jane Lyons, Hyatt Regency Sydney

Co-hosted by

52. Service to the Community

Sponsored by

WINNER:

Wishes by Wyndham, Travel + Leisure Co

HIGHLY COMMENDED:

Te Arikinui Pullman Auckland Airport, Auckland Quest Apartment Hotels

Marriott International Fiji Resorts

Award presented by Mila Todorovic, Sealy Posturepedic, and accepted by Sophia Rodwell, Travel + Leisure Co.

Sponsored by

INDUCTEE: Howard Kemball, KCom

Award presented by James Wilkinson, HM Magazine (right), and accepted by Scott Boyes, Trilogy Hotels, on behalf of Howard Kemball

53. Hall of Fame

54. Hotel Brand of the Year

Sponsored by

WINNER: QT Hotels and Resorts

HIGHLY COMMENDED: Hilton W Hotels

2024 HM Awards Co-Host Message

BLUE MOUNTAINS INTERNATIONAL Hotel Management School (BMIHMS) is immensely proud to co-host the 2024 HM Awards for Excellence. Over the past year, we have continued to support our industry colleagues and alumni, and it was wonderful to celebrate their achievements at the annual awards ceremony.

The successes of our students, alumni, and the rapidly growing hospitality industry are why we continue to champion the importance of quality hotel management education. Since the School was established in 1991, our purpose has remained unchanged: to create the world’s best hoteliers through

transformational learning and industry experiences. The accomplishments of our alumni are a testament to the quality and value of our educational programs.

Our unique Three Pillars Approach balances academic and practical skills development with personal and professional growth, ensuring that our students and graduates are the preferred employees in the industry.

We at BMIHMS congratulate the 2024 HM Award winners and those recognised as nominees. We applaud your successes and look forward to supporting you in 2025.

Award accepted by Chris Lee, Hana Kiddle and David Sude, QT Hotels and Resorts

55. Accommodation Chain of the Year

Sponsored by

WINNER: Accor

HIGHLY COMMENDED: IHG Hotels and Resorts TFE Hotels

56. Fijian Hotel of the Year

Sponsored by WINNER: InterContinental Fiji Golf Resort and Spa

HIGHLY COMMENDED: Fiji Marriott Resort Momi Bay Sofitel Fiji Resort and Spa

Award presented by William De Beaurepaire, De Beaurepaire Wines (right), and accepted by Gareth Long, IHG

Award presented by Alison Eastway, Hostplus, and accepted by Adrian Williams and Accor Pacific team members

58. Australian Hotel of the Year

Sponsored by

WINNERS:

Capella Sydney

The Calile Hotel

HIGHLY COMMENDED: Crown Sydney

The Tasman, a Luxury Collection Hotel, Hobart

Sponsored by WINNER: Paul Hutton, Hilton

HIGHLY COMMENDED: Andrew Bullock, 1834 Hotels

Matthew Tripolone, IHG Hotels and Resorts

Award presented by Tara Ducrou, HM Magazine, and accepted by Mary Hogg, Hilton

Award accepted by Chris Kemlo, Cailea Atkinson, Catherine Malouf, Jessica Wulf and Karla Rosenzweig, The Calile Hotel

Award accepted by Anthony Metcalfe and Ken Cheng, Capella Sydney

6-8 MAY 2025

GRAB YOUR EARLY BIRD TICKETS NOW FOR ASIA PACIFIC’S LARGEST & LEADING ACCOMMODATION INDUSTRY EVENT

Sponsored by WINNER:

Rajeev Menon, Marriott International

HIGHLY COMMENDED: Alan Watts, Hilton Rajit Sukumaran, IHG Hotels and Resorts

Award presented by Ruth Hogan, HM Magazine (right), and accepted by Jason Nuell, Marriott International

Sponsored by WINNER: Choe Peng Sum, Pan Pacific Hotels Group

HIGHLY COMMENDED: Kevin Goh, The Ascott Limited Sébastien Bazin, Accor

Award presented by James Wilkinson, HM Magazine, and accepted by Jeroen Meijer, Pan Pacific Hotels Group

Sustainable

STYLE

HOTELS

ARE TURNING TO INNOVATIVE UNIFORM SUPPLIERS TO CREATE STYLISH SUSTAINABLE AND ETHICAL GARMENTS FOR THEIR TEAMS. RUTH HOGAN REPORTS.

Hotels that are striving to reduce their environmental footprint can often cut corners when it comes to a crucial aspect of hotel operations – staff uniforms.

For many years, uniforms have been made from synthetic fabrics that can contribute to environmental degradation through resource-intensive production processes, waste, and chemical use.

Now, innovations in the way uniforms are designed, produced, and maintained are shifting the way hotels approach staff apparel.

Dallen Design Creative Director, Paul Fitzpatrick, who has championed sustainable fabrics for well over a decade, says sustainability starts with purchasing.

Staff at the newly launched Melbourne Place boutique hotel are wearing Cargo Crew’s Oeko Tex certified shirting and dresses

“For us, it’s always been about manufacturing and delivering garments of a high quality that last the distance,” he said.

“While there is a temptation to purchase inexpensive, off-the-shelf uniforms, in the long run, they just don’t cut it. I really find the whole idea of disposable clothing completely unacceptable.”

Dallen Design sources top quality fabrics to build garments that will go the distance.

“We encourage our clients to order the best possible quality they can afford. It pays off in the long run and limits landfill.

“I visited a client last week whose team members were still wearing our vests from seven years ago.”

When uniforms do eventually reach the end of their lifecycle, Fitzpatrick points to a recycling solution offered by Textile Recyclers Australia, which sees uniforms cleaned and shredded before being upcycled as new fibres.

Fitzpatrick says sustainable fabrics have come a long way in recent years.

“There are some misconceptions that they are either too delicate to withstand the rigours of a hotel laundry, too expensive by comparison, or that they are not sophisticated enough for a fashion uniform,” he said.

“We have been working with mills who limit their impact on the environment during textile production processes and create beautiful, comfortable fabrics that anyone would love to wear.”

Australian uniform brand, Cargo Crew spends over 10,000 hours each year on apparel research and design to ensure safe, sustainable and ethically created fabrics and uniforms.

The business pioneered Fight The Fade fabric – a durable linen-look fabric that it says withstands heavy wear and maintains a fresh look after each wash.

“Our Fight The Fade garments have a longer-thanaverage lifespan, meaning less replacements required and ultimately, less environmental impact,” said Founder and Chief Creative Officer, Felicity Rodgers.

Focused on utilising recycled yarns within its fabrics and avoiding virgin synthetics where possible, the majority of Cargo Crew’s Apron collection is now made using Repreve recycled performance fibre.

“Each of these aprons are made from at least four plastic water bottles and produces fewer carbon emissions compared to virgin polyester,” Rodgers said.

Cargo Crew conducted laboratory and wear trial tests to ensure the durability and washability of the fabric created from the recycled yarns had no impact on the quality of the end product.

The uniform business has partnered with EVT to dress its team across Rydges, QT and Atura properties, as well as its new Ode Hotels collection.

“Across all Rydges sites you’ll find the Tom apron, Cargo Crew’s Oeko Tex certified, recycled polyester apron with vegan leather straps,” said Rodgers.

Oeko Tex standard 100 is a globally recognised certification system that evaluates and regulates textile products for their safety and sustainability.

Staff at the newly launched Melbourne Place boutique hotel are wearing Cargo Crew’s Oeko Tex certified shirting and dresses, alongside aprons from the brand’s Conscious Collection made with their patented, durable Fight The Fade fabric and Repreve recycled polyester. n

The majority of Cargo Crew’s Apron collection is now made using Repreve recycled performance fibre

A new style by Dallen Design using fabric made from recycled plastic bottles

Dreams SWEET

IN AN ERA OF WELLNESS AND SELF CARE, THE EMERGENCE OF SLEEP TOURISM PRESENTS A LUCRATIVE OPPORTUNITY FOR HOTELS. RUTH HOGAN REPORTS.

As more travellers prioritise rest and relaxation, sleep-focused accommodation experiences are gaining significant attention. For hoteliers, this offers a unique opportunity to cater to guests’ increasing need for highquality sleep, positioning their establishments as sanctuaries for rest and an escape from a stressful world.

Hotels are providing specialised environments that promote deep, restorative sleep from adopting advanced sleep technology and specialised bedding to sleep-focused spas, soundproof rooms and personalised sleep plans.

Here are a few simple ways to ensure guests can have a quality night’s sleep.

QUALITY BEDS

According to the experts at Sealy, sleep is the most important investment you can make.

“Quality of sleep is a key factor that guests consider when they are evaluating the satisfaction with their stay, reaffirming that investing in durable, quality sleep solutions for your guests is crucial,” said a representative for Sealy.

“Investing in quality bedding, like a Sealy Posturepedic mattress, can significantly impact guest satisfaction for hotels and the results speak for themselves; 89% of Sealy Posturepedic customers are satisfied with their mattress.”

Sealy Posturepedic is the world’s most sold mattress brand and comes with a 10-year guarantee.

LUXURY LINEN

Luxury linen transforms the sleep environment, bringing a tangible sense of comfort and indulgence to each night.

Sleep tourism represents a lucrative opportunity for hoteliers

Sleep sprays can create a relaxing sensory experience

Bemboka’s luxury linen is celebrated for its exceptional softness and breathability, crafted from premium natural fibres.

With a reputation for durability and elegance, Bemboka linen aims to offer a sensory experience for an elevated sleep environment.

SLEEP MISTS

Sleep mists have become a popular way to set a peaceful mood before sleep, helping to quiet the mind and guide guests gently into rest.

Hotel amenities supplier Swisstrade points to the Elemis Quiet Mind Pillow Spray, which combines thyme, basil, and neroli for an “invigorating blend of essential oils that uplifts the senses while calming the mind”.

“This unisex fragrance, gentle on both skin and hair, brings a touch of sophistication to every night, making relaxation effortlessly luxurious,” according to Swisstrade.

Jing Pillow and Body Mist by Rituals Cosmetics is enriched with sandalwood and lavender, known for their soothing, sleepenhancing properties.

“With its warm, herbal-woody aroma, this mist offers a serene wind-down experience, helping guests find calm, centered relaxation for a restorative night’s sleep,” Swisstrade adds.

CALMING TEAS

Those in the know claim no nighttime ritual is complete without a calming tea blend, helping guests transition smoothly into sleep.

T2’s Sleep Tight Tea is a carefully crafted herbal blend featuring chamomile, lemon balm, and lavender.

This caffeine-free infusion invites relaxation, offering a warm, sensory experience that aims to gently prepare guests for a restorative, natural sleep. n

DO good

HOTELS ARE GIVING BACK THIS FESTIVE SEASON AND ALL YEAR ROUND, WITH CHARITABLE PARTNERSHIPS THAT ARE MAKING AN IMPACT. RUTH HOGAN REPORTS.

RUNNING FOR RESULTS

Accor partnered with 24-year-old electrician-turned-running sensation Nedd Brockmann in September for ‘Nedd’s Uncomfortable Challenge’ at Sydney Olympic Park, where he completed a gruelling 1,600-kilometre run in 12 days to raise money for homelessness charity, We Are Mobilise.

“Watching Nedd push his limits day after day was nothing short of inspiring,” said Accor Pacific Chief Operating Officer PM&E, Adrian Williams.

“His strength, resilience, and dedication to such an important cause captivated us all. Nedd’s determination to make a real impact on homelessness is exactly the kind of spirit we’re proud to stand behind at Accor.

“We loved every moment of being part of Nedd’s Uncomfortable Challenge – from providing a touch of hotel comfort to his trackside room to accommodating his team at ibis Sydney Olympic Park and keeping everyone fuelled and motivated along the way.”

At the time of publication, Nedd’s Uncomfortable Challenges has raised $4,844,375.

FIGHTING FOOD INSECURITY

IHG Hotels and Resorts is advancing its efforts to combat food insecurity on a global level through a multi-year partnership with NGO Action Against Hunger.

IHG is supporting and funding its nutrition programmes, which been preventing, detecting and treating hunger across East Africa, Central Africa, West Africa, Asia, the Americas, Middle East and Europe for decades.

“This is a problem the world can solve if societies, organisations and businesses work together. IHG Hotels & Resorts is proud to partner with Action Against Hunger on their life saving work, in addition to the many other longstanding partnerships we have with incredible charities in local markets,” said IHG Hotels and Resorts, CEO, Elie Maalouf.

“Collectively we want to help create lasting change in a world where people are nourished, always welcome, and always respected.”

REFURBISHMENTS WITH RELOVE

Toga Group, Adina Town Hall, Holiday Inn Sydney Airport and former Accommodation Australia CEO, Michael Johnson, are just a few of those in the hotel industry getting behind ReLove – a charity that helps those in need rebuild their home.

ReLove provides good quality rescued furniture and household items at nocost, direct to families in crisis – whether that’s women and children impacted by domestic violence, people experiencing homelessness, men and women coming out of incarceration, or people seeking asylum.

Donations from hotels help ReLove support an average of 25 families per week –and ensures furniture is saved from landfill.

SPIRIT OF GIVING

Oaks Hotels, Resorts & Suites has introduced ‘giving trees’ in hotel lobbies throughout December to encourage guests to make a donation to Habitat for Humanity – one of the world’s largest not-for-profit housing providers for lowincome families and vulnerable groups.

Oaks Hotels also undertakes financial fundraising to facilitate Habitat for Humanity building programs and team volunteering activities including helping with landscaping, renovations and gardening.

Since partnering with Habitat for Humanity, Oaks Hotels has helped 160 vulnerable families, including women and children, escaping domestic violence.

UNITED FOR GOOD

Ovolo Hotels teams across Australia, Bali and Hong Kong came together alongside suppliers for the company’s fourth Annual Ovo-Walk on October 26 to raise funds for The Bali Children Foundation.

The partnership between Ovolo Hotels and the Bali Children Foundation (BCF), established in 2022, is aimed at improving the lives of disadvantaged children in Bali through education – including the renovation of classrooms and providing funds for the children to attend school – sustainable and holistic support and community involvement.

“Across our three regions we had nearly 550 people take part, and we raised AUD$35,000 for the Bali Children Foundation,” said Ovolo Hotels Group Director of Marketing Stephen Howard

“This included Walks across Australia – in Sydney, Melbourne, Brisbane and Canberra –Hong Kong and the Mamaka ‘Miles for Smiles’ Fun Run.” n

There is a growing emphasis on technology in the hotel sector

KNOWLEDGE is power

AMID THE RISE OF AI TECHNOLOGIES AND EVER-EVOLVING GUEST DEMANDS, EVEN EXPERIENCED HOTEL LEADERS COULD BENEFIT FROM PROFESSIONAL DEVELOPMENT OPPORTUNITIES, EXPERTS SAY.

BLUE MOUNTAINS INTERNATIONAL HOTEL MANAGEMENT SCHOOL

Associate Dean, Associate Professor, Simon Pawson

Professional development opportunities for our hotel leaders should be considered a priority in this increasingly uncertain world. As the hotel sector faces rapid changes driven by technological advancements, generational diversity and

shifting consumer expectations, the need for skilled hotel leadership in Australia and internationally has never been more critical. Conveniently for us, Australia is renowned for some of the world’s best hotel leadership training programs.

The sector’s shift towards hybrid work environments and digital transformation requires leaders to cultivate a blend of traditional and contemporary skills. Emotional intelligence (EQ) stands out as a key skill, enabling leaders not only to connect with their teams and guests meaningfully, but also to effectively lead teams.

Adaptability and resilience are equally vital, allowing leaders to manage complex unexpected challenges and guide their teams through periods of uncertainty effectively. Additionally, strategic thinking will be imperative for recognising future trends and developing innovative strategies that align with evolving market demands.

While there is a growing emphasis on technology, specifically artificial intelligence, there remains a leadership focus on the balance between technology integration and the human touch that is essential for guest service, competitiveness and differentiation. Technological

advancements will certainly enhance operational efficiency, but we must remember that these tools complement rather than replace personal interactions within the hotel sector. This balance is key in ensuring a seamless yet personal contemporary guest experience.

So why should our current leaders consider engaging in further professional development such as a postgraduate qualification in hotel leadership? Looking to the future, emerging leadership skills such as emotional intelligence, strategic thinking, digital literacy, inclusivity and a commitment to sustainability will be ever more important.

As we strive to create inclusive environments that value diversity and engage in lifelong learning, we must also advocate for sustainable practices that resonate with the values of the workforce. Professional development opportunities specialising in hotel leadership at hotel schools and universities will help hoteliers to ensure leadership remains effective and relevant in a rapidly changing industry landscape. n

There is a growing emphasis on The balance between technology integration and the human touch that is essential for guest service, competitiveness and differentiation in the hotel sector

A bird’s-eye view of JW Marriott Gold Coast Resort and Spa

expectations GREAT

LUXURY AND LIFESTYLE HOTELS CONTINUE TO BE IN HOT DEMAND AS TRAVELLERS SEEK CURATED AND PERSONALISED EXPERIENCES.

ACCOR

Brett Forer, Vice President Development, Pacific

Accor stands as the world’s second-largest operator in luxury hospitality. Driven by our esteemed luxury brands as well as lifestyle with Ennismore, the fastest-growing lifestyle hospitality company where Accor holds a major share, Accor has curated a remarkable global network of iconic, stylish and memorable properties.

The Pacific region has long been a strategic focus for Ennismore’s growth, and its entry into the region aligns with the unique attractiveness of the market. In recent years, there has been a rising demand for lifestyle brands, where locals and international guests are looking for authentic, creative and immersive experiences.

In 2025, Ennismore will introduce three highly anticipated hotels in Australia – 25hours Hotel The Olympia in Sydney, Mondrian Gold Coast Hotel and Residences at Burleigh Heads, and Hyde Perth – all making their Australian brand debuts.

We also recently announced the signing of The Hoxton in Melbourne’s historic Cremorne suburb, which is a melting pot for creativity and innovation and a natural fit for the brand. The Hoxton Melbourne is set to open in 2027.

In New Zealand, Ennismore will open Jo&Joe Auckland and Hyde Queenstown in the coming years.

Sofitel, the first name in French luxury hotels, celebrates its 60th anniversary in 2024, with the brand currently undergoing a major renovation program globally. Around 26% of the network is committed to upgrading works. Sofitel Sydney Wentworth just unveiled a $70 million transformation including four new bars and restaurants, opened in collaboration with House Made Hospitality.

Sofitel Noosa Pacific Resort is set to begin renovations, promising a renewed ambiance of coastal elegance. Meanwhile, the recently launched L’Occitane spa at Sofitel Queenstown offers a one-of-a-kind,

rejuvenating experience, blending French beauty and wellness with local traditions. Sofitel Fiji Resort and Spa also recently completed a refurbishment, including to the popular adults-only Waitui Beach Club.

Manly Pacific Sydney MGallery Collection also recently emerged from a significant transformation, enhancing its oceanfront appeal. This summer, the hotel will launch the new Cibaria restaurant by renowned chef Alessandro Pavoni of Ormeggio fame.

There is strong interest in our luxury and lifestyle brands, and we are actively exploring numerous opportunities to expand these unique offerings across the Pacific. As we continue our growth, we remain dedicated to delivering exceptional experiences that resonate with today’s discerning travellers.

EVT

Norman Arundel, Director of Hotels and Resorts

The luxury sector is continuing to boom across a range of industries, from fashion to entertainment to travel. At EVT, we are seeing this filter through our network with a steady increase in demand for our luxury and lifestyle hotel experiences. Despite increased interest rates globally, demand for this sector continues to grow, with guests prioritising memorable getaways and more indulgent experiences, such as spaQ at QT Sydney or a private mountain sunrise breakfast at Thredbo.

Sofitel Sydney Wentworth recently unveiled a new look following a major $70 million refurbishment

We are also seeing a growing divide between rates at our lifestyle hotels and other segments of the market. At EVT, we’re determined to stay at the forefront of this opportunity as we continue to expand our premium lifestyle hotel network via our QT, Atura and Independent Collection brands. We remain focused on constantly sharperning our hotel operational and management skills to ensure we deliver the experience our guests desire and leave long-lasting memories for them.

Importantly, we find the appeal of luxury isn’t limited to lifestyle hotel brands. More traditional hotels such as Rydges are also seeing a surge in demand for high-end offerings, with guests increasingly booking suites and opting for tailored luxury packages. Our recent refurbishments at Rydges Melbourne and Rydges North Sydney now both offer suites and apartments, which are seeing strong occupancy and return for the business.

This continued momentum across luxury and lifestyle underscores EVT’s premiumisation strategy, not only across our hotel network, but also throughout our cinema division and Thredbo Alpine Resort.

HILTON

Tushar Raniga, Regional Director, Development – Australasia

Increasingly, we are seeing our guests wanting authentic experiences with the ability for local exploration and adventure.

Luxury travellers are seeking hotels that tell their own stories. Personalised design and décor reflecting the essence of the destination with features like original art from local artists and localised hotel experiences are just as important as the hotel’s core luxury offering.

The Tapestry Collection by Hilton features over 135 distinctive hotels across 16 countries and territories all designed with this personalised and tailored touch.

In December, The Motley Hotel Richmond will become the first Tapestry Collection by Hilton hotel in Australia and perfectly encapsulates the intrinsically unique Richmond community it sits in. With its bohemian and eclectic vibe nestled amidst historic Federation Terraces, its rich and storied past is perfectly woven into the hotel’s fabric.

Hilton also exclusively partnered with Small Luxury Hotels of the World this year dramatically expanding our portfolio of luxury hotel

The Old Clare Hotel joined EVT’s Independent Collection this year

experiences by nearly 400 boutique properties. This partnership offers our guests new ways of staying with Hilton, from rustic huts and woodland treehouses to rainforest retreats and coastal villas.

Despite cost-of-living pressures, occupancy levels remain high and in demand both from a leisure and business perspective. However, travellers are more discerning about their travel experiences looking for value and holistic experiences.

Finally, labour is, and will likely always remain as, the single most challenging area in the hospitality industry. Finding and retaining quality team members is the backbone of delivering a calibre of service expected by luxury travellers. n

IHG HOTELS & RESORTS

Cameron Burke, Director of Development – Australasia and Pacific

As one of the world’s leading hospitality companies, IHG Hotels & Resorts is strategically positioned to capitalise on shifting consumer travel preferences targeting the discerning and experientially inclined. Hotel guests are increasingly demanding stylish design, personalised service, and locally-loved experiences. To deliver on these demands, we’re in close collaboration with key stakeholders to optimise performance and future development outcomes throughout our growing luxury and lifestyle estate in the Australasia and Pacific region.

As a testament to the strong resonance of our brands within this segment, and in support of our commitment to meeting contemporary expectations across urban and leisure destinations, over 30% of IHG’s pipeline now comprises luxury and lifestyle hotels, resorts and branded residences in Australasia and Pacific.

Earlier this year at AHICE Asia Pacific, we announced the signing of the 155-key Kimpton Teneriffe in Brisbane – marking an exciting milestone as Kimpton continues to gain traction across the region. We also opened InterContinental Auckland to much fanfare and have been delighted with the level of trans-Tasman anticipation surrounding the 2025 openings of Hotel Indigo Little Collins and Hotel Indigo Auckland – both of which are set to elevate their locality and offer distinctly upperscale lifestyle-led hospitality experiences.

Our commitment to growth throughout Australasia and the Pacific

underscores our confidence in the region’s potential, and our dedication to driving optimal outcomes for the benefit of our owners, guests, and IHG One Rewards members. We are looking forward to sharing more regarding our robust pipeline in the luxury and lifestyle space – with several landmark projects, poised to set new standards in luxury, scheduled for unveiling next year.

LANGHAM HOSPITALITY GROUP

Alison Hulm, Director of Development, Australasia, For Langham Hospitality Group, demand for luxury accommodation remains robust but subject to evolving dynamics. Key among these is the growing appetite we’ve seen among guests for curated and transformative travel experiences. It’s very much a global phenomenon, which we’re actively catering to through our concierge teams and – to an increasing extent – through our budding loyalty and experiences platform, Brilliant by Langham.

At the same time, guests have come to expect all our offerings to be supported by sustainable and eco-conscious practices. This is a priority that we share and have long been addressing at our luxury properties, almost all of which are EarthCheck certified.

As a result of our efforts, interest levels in our luxury and flagship brand, The Langham Hotels and Resorts, have been notably resilient –notwithstanding the labour and supply chain cost pressures that have challenged Australasia of late.

Those same pressures, which are starting to subside, have interestingly bolstered performance and demand for luxury hotels due to the resulting construction slowdown and supply constraint. As such, expect to see lots of new and exciting luxury segment openings in this part of the world through 2026 and 2027.

We very much expect to see The Langham benefitting from this shift together with the remarkably positive buzz being generated by its latest properties, The Langham, Gold Coast and The Langham, Jakarta; and its upcoming properties of note, namely The Langham, Venice, The Langham, Riyadh, The Langham, Bangkok, and The Langham, Kuala Lumpar.

MARRIOTT INTERNATIONAL

Richard Crawford, Vice President of Hotel Development ANZP AS THE WORLD’S largest hotelier, Marriott International manages and franchises hotels across all tiers of accommodation. Most notably, we are recognised as the global leader in the luxury accommodation segment, with Ritz-Carlton, St. Regis, JW Marriott, W Hotels, Edition, The Luxury Collection, and Bvlgari brands enjoying dominant market profiles and growing footprints.

Lifestyle brands, however, are not exclusively the domain of luxury accommodation, with Marriott’s Select brands including AC Hotels, Aloft and Moxy offering distinctive contemporary accommodation at affordable price points. And, our upper-upscale brands including Westin, Le Meridien, and Autograph Collection provide engaging lifestyle offerings in the traditional five-star segment.

A feature of Marriott’s current period of growth in Australia has been reinvigoration in the luxury accommodation segment, buoyed by a resurgent affluent domestic travel market, in what our industry is widely terming a “flight to quality”. Our Ritz-Carlton, JW Marriott, W, and Luxury Collection branded hotels in Australia have been amongst our

Langham Hospitality Group recently signed its second hotel in South East Asia, The Langham, Kuala Lumpur

highest performing assets in recent years, demonstrating evidence of strong travel demand for luxury experiences with global pedigree.

Record average room rates at these hotels has given confidence to hotel developers, who recognise there is now a strong business case for luxury hotels in Australia. This investor appetite has seen Marriott recently announce St. Regis, Ritz-Carlton, and Luxury Collection resorts to be built on the Gold Coast. Of note, global demand for luxury travel is expected to grow by 9% over the next three years, whilst new hotel supply in this segment will only increase by 5%, signaling a favourable outlook for hotel investors.

Importantly, at Marriott, we are focused on satisfying the changing needs of travellers in the luxury and lifestyle segments, who we know through our research, such as the Luxe Landscapes Report, demand oncein-a-lifetime experiences, hyper-personalisation, authenticity, wellness, and sustainability. Our commitment to honouring these trends includes specialised attention to operations, design, food and beverage, and talent.

In the last two years, Marriott International has added three luxury hotels to our Australia Pacific portfolio, with the opening of W Sydney (the world’s largest W hotel), The Ritz-Carlton Melbourne, and JW Marriott Auckland. In the same period, hotel openings in the Select and Premium lifestyle segments have included Le Meriden Melbourne, Moxy Sydney Airport, and AC Hotel by Marriott Melbourne Southbank. These advancements reinforce Marriott’s position as the leader in luxury and lifestyle hotels in Australia, and provide further world-class examples of how we are reshaping the quality and diversity of our local industry.

RADISSON HOTEL GROUP

Danilo

Curcuruto,

Director of Development Australasia

The luxury and lifestyle hotel sector continues to experience significant shifts in demand and occupancy patterns as travellers seek high-quality, personalised experiences, with an increased focus on unique and immersive offerings that cater to both leisure and business guests.

One of the ongoing challenges for luxury developments remains the high construction and operational costs, as well as the need for constant innovation to meet evolving traveler expectations. However, these pressures also present opportunities for brands to stand out by delivering luxury with a sustainable edge and authentic local

experiences. For projects to be financially viable, a strong positioning within the luxury and lifestyle category is essential to achieve both high performance and revenue.

Radisson Hotel Group’s upcoming openings in Australasia illustrate this trend, with a focus on personalised service and advanced technology to elevate guest experiences. Notable new signings, including the Radisson Blu Mirage Resort Naisoso Island, Fiji, and Radisson RED in Auckland, reflect a growing demand for hotels that appeal to luxury and lifestyle travelers. The Radisson RED brand, known for its bold design, vibrant social spaces, and focus on art and music, captures the energy of modern, experience-seeking guests, setting it apart as an exciting option in the lifestyle segment. These projects represent a shift toward properties blending modern amenities, design-conscious elements, and local cultural immersion.

As demand increasingly shifts towards unique, experience-driven stays, brands that adapt quickly to these changing preferences are wellpositioned to capture substantial market share in the future.

TFE HOTELS

John Sutcliffe, Director of Development Travellers continue to seek genuinely unique luxury hotels when they travel, whether for business or leisure, and for their meetings and events. TFE’s one-of-a-kind collection properties continue to lead the way for boutique luxury hotels across Australia and New Zealand and we’re excited to see The Eve Hotel Sydney (which opens this summer), and Hannah St Hotel (which joins the portfolio at the end of next year), join the network in the coming months.

Whilst the status and performance of our Collection properties means that they remain in high demand, we remain cognisant that our Collection owners are committed to creating the best hotel in their specific location – a destination in its own right so to speak. This commitment to creating a legacy hotel is paramount to their success and TFE is diligent in ensuring that additions to our portfolio align with this ethos. Our commitment to maintaining the Collection’s exclusivity, results in us declining to pitch the brand when requested more often than not.

That said, there are many opportunities for the expansion of our Collection properties, and we look forward to making further announcements across Australia and New Zealand in the next 12 months. n

There are now three W hotels in Australia

The Eve Hotel Sydney is set to open in early 2025

ON THE

M ove

YOUR ROUNDUP OF THE LATEST KEY APPOINTMENTS ACROSS THE HOTEL INDUSTRY.

MANDARIN ORIENTAL

MANDARIN ORIENTAL HAS appointed Amanda Hyndman to the position of Chief Operating Officer following the retirement of Christoph Mares.

Hyndman, who commenced the role on November 1, will also continue in her current role as Chief People & Culture Officer.

In a career spanning over 30 years in the luxury hotel industry, Hyndman has spent 18 years with Mandarin Oriental.

During her time with the group, she has held several senior management roles in hotels in the UK, Hong Kong, Bangkok and Washington DC as well as Area Vice President roles overseeing hotels in the UK, Germany, Czech Republic and Switzerland and thereafter Hong Kong, Macau and Southern China.

“I am passionate about this iconic brand that I have served for 18 years and am confident that we are in a strong position to deliver our legendary service to many more fans around the world.”

LA VIE HOTELS & RESORTS

INDEPENDENT HOTEL OPERATOR

La Vie Hotels & Resorts has appointed experienced hotel executive Marcus Hanna as Chief Operating Officer, amid a major expansion of the group.

Hanna brings over 25 years of highlevel experience, joining from Accor where he has spent nearly two decades, most recently as Vice President Operations Pacific, Sofitel, MGallery and Emblems.

He has opened and operated several award-winning hotels and worked as Project Manager for Sofitel on the opening of the Qantas First Class Lounges in Sydney and Melbourne.

Before joining Accor, Hanna spent nearly a decade with InterContinental in Sydney.

His hospitality career has taken him to key cities around Australia, London, Malta, San Francisco and Singapore, where he was Managing Director for Fairmont Singapore and Swissôtel The Stamford.

Hanna takes charge of La Vie’s growing senior leadership team across Sydney and Bangkok.

SEIBU PRINCE HOTELS & RESORTS

SEIBU PRINCE HOTELS & Resorts has named Lee Richards as the new Chief Executive Officer of its hospitality arm outside Japan, taking the reins from Simon Wan who is set to retire after 17 years at the helm.

Richards brings over 30 years of experience in strategic growth and operational excellence, from previous roles at SwissBelhotel International and Millennium Hotels and Resorts.

He will drive the operational excellence and expansion of Seibu Prince Hotels and Resorts’ international portfolio.

“We are thrilled to welcome Lee Richards to the Seibu Prince Hotels Worldwide family,” said Seibu Prince Hotels Worldwide Global President and CEO, Yoshiki Kaneda.

“His proven track record in the hospitality industry, coupled with his passion for innovation and guest-centric approach, makes him the ideal leader to guide our global expansion.”

LANGHAM HOSPITALITY GROUP

LANGHAM HOSPITALITY GROUP (LHG) has appointed Angela Zhou as its new Senior Vice President – Finance, based at the company’s headquarters in Hong Kong.

Zhou will oversee global Hotel Finance Operations, Corporate Finance, Legal, and Financial Planning and Analysis functions, reporting directly to CEO, Bob van den Oord, and will also serve as a member of LHG’s Executive Committee.

“Angela’s global hospitality finance skill set combined with her hotel operations knowledge will be invaluable as we continue to grow our footprint worldwide,” said LHG Chief Executive Officer, Bob van den Oord.

“Her proven ability to drive financial excellence, conduct informed analysis and create synergies between hotel and corporate teams makes her well-suited to lead our Finance department.”

Zhou brings a wealth of experience from key finance positions at Marriott International, Fairmont Hotels and Resorts and Rosewood Hotels and Resorts, where she recently served as Vice President of Finance.

Marcus Hanna

Amanda Hyndman

Lee Richards

Angela Zhou

Catch over 50 TV episodes of Wayfarer Series 1, 2 & 3 now on our website and YouTube channel.