AUSTRALIAN
AUSTRALIA’S NATIONAL HOTEL INDUSTRY MAGAZINE
Vol. 37 No. 2- March 2020
IN THIS ISSUE: PUB LEADERS SUMMIT PREVIEW | GAMING | ACCOMMODATION
CONTENTS & ED’S NOTE
WE ENCOURAGE RESPONSIBLE DRINKING Get the facts DrinkWise.org.au
Contents
P34 Regulars
14 Ed’s Pub Leaders Summit Preview: This year’s
10 News: What’s happening in pubs
event is looking outside the industry for inspiration.
across Australia. 34 Design & Build: The Prince in St Kilda
18 Gaming: Keep up with all the
innovations that help highlight a
enjoys a royal revival. 38 Tales from the Top: How to compete with
gaming offer.
the big groups when attracting
26 Draught Products: Tapping into craft
top talent.
beer culture. 28 Accommodation: A tough summer has
had significant impacts on pubs up and
Editor’s Note reaped the benefits of tapping into craft beer
for the pub industry this
culture on p. 24. For an even broader scope of inspiration,
tourism industries are hit
I highly recommend you attend the Pub
by the double whammy
Leaders Summit on 30 March in Sydney – we
of an unprecedented
have so many inspiring speakers to share
bushfire season, and the global health
their wisdom with you. More info can be
emergency of coronavirus. These two
found at www.publeaders.com.au.
confidence, and severely impact trade in
I hope to see you there! Cheers,
hotels – particularly in tourist centres. Check out our report on a few operators who are
Vanessa Cavasinni
feeling the pinch on p 28.
P: 02 8586 6201
In happier news, I hope you enjoy this
E: vcavasinni@intermedia.com.au
GROUP ART DIRECTOR – LIQUOR AND HOSPITALITY: Kea Thorburn kthorburn@intermedia.com.au
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issue of Australian Hotelier, and find some inspiration for your business in these pages.
‣ Pub Dining
Check out the latest gaming innovations from
‣ Property and Investment
p 16, and learn how one coastal pub has
‣ PLS Review
6 | Australian Hotelier
GENERAL MANAGER SALES – LIQUOR & HOSPITALITY GROUP: Shane T. Williams
SUBSCRIPTION RATES
It’s been a tough start
events have combined to batter consumer
NATIONAL SALES MANAGER: Jason Wild Tel: 02 8586 6213 jwild@intermedia.com.au
PRODUCTION MANAGER: Jacqui Cooper jacqui@intermedia.com.au
down the country.
year, as hospitality and
PUBLISHER: Paul Wootton EDITOR: Vanessa Cavasinni vcavasinni@intermedia.com.au
Special Features Pick
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“There will be so much knowledge in the room.� Mel Porter, Porters Plainland Hotel
Follow #PubLeaders for the latest
LAST CHANCE FOR TICKETS! Secure your spot at the Pub Leaders Summit to gain insights and inspiration to take back to your venue.
SUMMIT 2020
Monday 30 March Doltone House Darling Island, Pyrmont
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In the
news
WHAT’S HAPPENING IN PUBS ACROSS AUSTRALIA
Fanatics founder scores hat-trick with Captain Cook Hotel Warren Livingstone has added a third pub to his portfolio,
matches, as well as group travel to internationally-located events.
purchasing the Captain Cook Hotel in Sydney’s south-east.
After plenty of travel around the world, Livingstone told Australian
The Fanatics Group founder purchased the hotel off the long-time owners the Shannon family for $17 million in an offmarket deal. The Botany hotel operation includes a 24-hour trading licence,
Hotelier that he is keen to focus on business closer to home. “I’ll admit I live in a bit of a bubble these days. I’ve travelled a lot for the Fanatics business over the last 20-odd years, so now I like to stay local. I previously owned the Balmain Hotel and the
plus 18 EGMs. It also has an approved DA for a new gaming room
Greenwood in North Sydney, but I don’t like going over the bridge
smoking solution, designed by Paul Kelly.
these days so the Captain Cook suits me.”
“The hotel’s gaming performance is well placed to improve
Initial plans for the Captain Cook Hotel include an update to
following the introduction of a gaming room smoking solution,
the TAB facilities, and then activating the smoking solution plans.
especially when considering the already very strong and
Then the focus will be on completely overhauling the beer garden.
proximate competitor set,” commented HTL Property director
“A mate of mine, Will Dangar, is the gardener to the stars
Sam Handy, who presided over the transaction along with national
and he has a workshop 200 metres away. I’ve had him in and
director Dan Dragicevich.
his early plans for the beer garden are out of this world, so
This is the third pub for Livingstone, who also owns the Charing Cross Hotel in Sydney’s eastern suburbs, and the recently renovated Hyde Park House in the CBD. The publican is also the
hopefully we will have that finished for next summer. I’m hoping to pay him in schooners.” “It’s different to anything I have done previously as there is
founder of The Fanatics Group, which coordinates with several
an established clientele to build on, and I hope to keep them
national sporting bodies to arrange group events around sporting
engaged plus entice the other locals. Fingers crossed!”
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10 | Australian Hotelier
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NEWS
LEADER OF THE FREE WORLD
Gregory Hills Hotel
HPI buying up large-format assets Hotel Property Investments (ASX:HPI) has entered into agreements to purchase two largeformat venues – the Gregory Hills Hotel in Sydney’s south-west, and the Acacia Ridge Hotel in Brisbane – for a cumulative $60 million. “HPI has entered into agreements to acquire two of Australia’s most prominent large format hotels for AUD$60m, covering in excess of a combined 30,000 sqm of prime commercial property and positioning the company’s strategic interests in both Sydney and Brisbane’s respective growth corridors,” stated HTL Property’s managing director, Andrew Jolliffe. The two hotel sales are unrelated, with the Gregory Hills Hotel being sold by the Royal Hotel Group, and Acacia Ridge being sold by Balmoral Hospitality Group. Both are being sold by the vendors on a sale-and-lease-back basis. The two large-format hotels also have top-performing gaming streams, with the Gregory Hills Hotel ranked 37 in New South Wales for gaming as at December 2019, and Acacia Ridge Hotel being in the top 10 pubs in Queensland for gaming revenue. “The Acacia Ridge Hotel is firmly regarded as a top tier Queensland hospitality holding, and the price achieved is reflective of the high regard in which the market has valued the opportunity,” added HTL Property’s Glenn Price. The double acquisition was partially funded by a fully underwritten $30 million placement that was announced on 26 February. As a result, 9.3 million new securities will be issued at $3.23 per security.
Pilbara BDR welcomed by AHA WA The Australian Hotels Association WA (AHA WA), along with the Liquor Stores Association of Western Australia (LSAWA), have welcomed the State Government’s commitment to a two-year trial of a Banned Drinkers Register (BDR) in the Pilbara region. The BDR will require off-premise liquor retailers to reject sales to individuals who are listed on the register as a result of Prohibition Orders or Barring Notices. The technology is designed to target problem drinkers and avoid imposing blanket alcohol restrictions on entire communities. AHA(WA) CEO Bradley Woods said the concept of a BDR has been led by industry and has the support of the McGowan Government, who will now administer the trial through the Department of Local Government, Sport and Multicultural Industries. “Our surveys have shown that a BDR has the overwhelming support of the community. It is a targeted approach that does not penalise law-abiding citizens by
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preventing them from purchasing a legal product, as is the case with blanket liquor restrictions,” stated Woods. The University of Western Australia will be engaged to conduct an independent evaluation of the two-year trial, which will inform the wider roll-out of the BDR scheme.
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NEWS
The accommodation and gaming streams hold plenty of potential for the pub’s new owners
Harvest Hotels doubles its money on Yass pub Regional pub group Harvest Hotels have sold the Australian Hotel Motel in Yass, just two years after purchasing and
New owners for Hotel Victor Hotel Victor, on South Australia’s coastline, has been sold
renovating the hotel. The hotel was sold to a private family who own one other
by the Virgin family for the first time in 30 years. The Victor
regional hotel, for approximately $3.7 million. The sale price is
Harbor hotel was acquired by a consortium behind Corio
more than double the investment Harvest Hotels had in the hotel
Hotel in Goolwa for $9.3 million.
since purchasing it in November 2017.
The property consists of an accommodation hotel and pub
Situated on a 3,017 sqm block, the hotel recently underwent
offering, overlooking the ocean. The 3.5 star hotel comprises
a refurbishment. Its offer includes a bar, bistro and 10 EGMs. It
33 ensuited rooms, while the pub component consists of a
also has a significant accommodation offering, with 17 first-floor
large public bar, bistro, gaming lounge with 34 EGMs, and a
pub rooms, as well as 17 motel-style suites behind the hotel.
permit for six more. It also has a large conference/function facility and separate three-lane, drive-through bottle shop. JLL’s vice president of investment sales, Will Connolly,
The overall current weekly revenue for the pub is in excess of $30,000 per week, and there is significant opportunity in adding a smoking solution to the gaming room, and creating a
brokered the deal and said that the potential to develop the
comprehensive marketing plan for the accommodation offering,
approximately 4,500 sqm site had caught the attention of
which currently averages 60 per cent occupancy.
hoteliers and property investors alike. “The landscape is changing. Pubs are often located in
In a quick-fire campaign, the hotel was sold seven days after being placed on the market, with CBRE Hotels’ Kate MacDonald
prime spots – the beach front, in the CBD, and often corner
and Ben McDonald at the helm. MacDonald said the rapid sale of
blocks as well,” he said.
the Southern Tablelands pub was indicative of renewed interest in
“The future development potential is extending the attraction of these assets well beyond your traditional hotelier. “As is our normal process, we work closely with a national commercial metropolitan investment platform to ensure all markets are canvassed to optimise the sale.”
regional pubs. “We have been inundated with interest in regional hotels so far in 2020. These pubs are at the centre of their communities and, if managed properly, will yield strong returns for the operators.” “We’re delighted to have assisted Harvest Hotels with yet another successful sale, which formed part of their 2019/20 divestment strategy,” she stated.
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12 | Australian Hotelier
“We believe the investment universe for this category and type of hotel will continue to expand in 2020.” Harvest Hotels owns two venues in Tamworth: The Pig & Tinder Box restaurant and bar; and the Court House Hotel, which is currently undergoing a major refurbishment expected to be completed mid-year.
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PLS PREVIEW
New perspectives, new ideas
The Pub Leaders Summit returns to Sydney on Monday 30 March, bringing new perspectives to the event that will have attendees thinking differently about their venue operations.
HELD AT Doltone House Darling Island, the conference and expo will once more offer attendees insights and inspiration from operators and suppliers to the industry. In addition, this year’s Summit will also include plenty of innovative operators from outside the industry, offering their perspectives on everything from gaming, entertainment, retail and more. Topics for the day include sustainability, with a panel discussing implementing corporate responsibility
Jess Miller from the City of Sydney will
This year’s list of outside talent and their differing perspectives will give attendees an edge when it comes to new ideas for their venues. Paul Wootton, Pub Leaders Summit
strategies, as well as a case study
of sustainability, having directed several programs on the subject. “The Pub Leaders Summit has always offered the kind of insights that are useful to pub operators, but this year’s list of outside talent and their differing perspectives will give attendees an edge when it comes to new ideas for their venues,” stated Paul Wootton, publisher of Australian Hotelier and founder of the Summit. Respected industry operators will also
presentation from Alice Dahlberg, sustainability officer for Spicers Retreats.
also be sharing her expertise in the field
be discussing their experiences at the making the link between knowing what’s
Summit, including Chris Cheung (C!NC),
Essential pub operations will also be
actually in the future of an industry, and
Kent Anderson (The Glenmore), Stephanie
covered, with F&B, entertainment and
being able to navigate those changes by
Haile (Merivale) and Marcello Colosimo
retail streams all being discussed by expert
adjusting your approach to individual and
(Momento Hospitality).
panels. Presentations will also be made
business performance and growth. He
throughout the day, with John Musca of
speaks about the importance of finding
there is so much knowledge and
JLL Hotels & Hospitality explaining how to
meaning around business and life and how
inspiration to be acquired at the Pub
make sense of market evidence; Morgan
to inspire improved performance in business
Leaders Summit, as speaker Mel Porter of
Kelly of KPMG discussing the ins and outs
and with customers. His keynote at the
Plainlands Hotel attests.
of data accrual and utilisation; Stevan
Summit should not be missed! For a taste of
Premutico of me&u highlighting consumer
Nosworthy’s insights, check out p. 30.
Between the conference and expo,
“I’m a big believer in sharing knowledge within our industry. I’m super excited
behaviour trends; and Darren Kwan of the
Other external expertise will be shared
Australian Esports Association making an
by the likes of Kerri Glasscock, director of
environmental practices and the
argument that pub gaming offers should
Sydney Fringe Festival, who will provide a
accommodation space.
include esports.
different perspective on the entertainment
The keynote speaker for the conference
to share what we’ve learned about
“And I’m equally excited to learn from
landscape; and Julie Ryan, CEO of Retail
the other speakers, and the summit’s
is Phill Nosworthy, a futurist with a focus
Drinks Australia, whose insights into
attendees. There will be so much
on the future of work. His speciality is
liquor retail are invaluable. Councillor
knowledge in the room.”
14 | Australian Hotelier
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PLS PREVIEW
Our sponsors Thanks to our sponsors for partnering with the Pub Leaders Summit in bringing the industry this unmissable event.
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GOLD
GAGE ROADS BREWING CO is one of
about raising spirits through better drinks.
Australia’s leading craft breweries. Since
Their vision is to get people together for
commencing brewing in 2004, Gage Roads
drinks experiences they’ll love; known for
Brewing Co has been at the forefront of the
doing things differently to the rest,
thriving craft beer industry, producing a
building exceptional brands that
range of ales, lagers and cider all of which
consumers will love, and being innovative
are inspired by the brewery’s home on the
and entrepreneurial in their approach.
WA coast. The Gage Roads line-up includes
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some of Australia’s most popular beer and cider brands – Single Fin Summer Ale, Little
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Dove New World Pale Ale, Atomic Pale Ale and Hello Sunshine Cider. Gage Roads Brewing Co’s distribution reach extends across Australia through its national sales and marketing team, Good Drinks Australia,
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providing its portfolio of award winning beer and cider to Australia’s leading hospitality venues and liquor retailers.
ALM is supporting its on-premise customers
www.gageroads.com.au www.cellarcontrol.com.au
with the industry’s first online marketplace, ALM Agora. Agora connects all suppliers to on-premise venues with an ALM account across Australia. With over 50 suppliers and 250+ brands for the Phase 1 launch, and more suppliers to be on-boarded regularly, it’s of great benefit to on-premise venues. It provides venues with limited offers, need-to-know advertising, sales tools, event invitations, new product information, brand ambassador social media feeds and updates, trade presenters and product tasting notes. www.alm.pontoonx.io
16 | Australian Hotelier
JLL HOTELS & HOSPITALITY GROUP has completed more transactions than any other
www.meandu.com.au
hotels and hospitality real estate advisor over the past five years. Whether you’re looking at buying a hotel or are ready to sell, JLL’s national pubs team will provide you with an important strategic advantage, using industry knowledge and relationships to put the right parties together and execute bespoke deals that exceed objectives. www.jll.com.au/hospitality
Last chance for tickets! Nab your last-minute ticket now at www.publeaders.com.au When: Monday 30 March 2020 Where: Doltone House Darling Island, Pyrmont, Sydney
For the nation’s best with big
ideas
Hoteliers
The Elephant Hotel, Fortitude Valley
SOLD
Beach Hotel, Byron Bay
SOLD
Subiaco Hotel, Subiaco
SOLD SOLD Hotel Victor, Victor Harbor
The JLL Pubs Team
SOLD
Craig’s Royal Hotel, Ballarat
delivers beyond borders,
offering national market reach through local market leaders. For the right advice and best
NATIONAL John Musca +61 424 257 004 john.musca@ap.jll.com
QUEENSLAND Tom Gleeson +61 449 289 845 tom.gleeson@ap.jll.com
jll.com.au/hospitality
results, contact us today. VIC, SA, TAS Will Connolly +61 432 116 287 will.connolly@ap.jll.com
WESTERN AUSTRALIA Sean Flynn +61 412 779 987 sean.flynn@ap.jll.com
Achieve Ambitions
GAMING
A competitive gaming offer The gaming industry is constantly evolving, with new products to keep punters entertained and engaged. Take a look at the new products currently being showcased, and what’s forecast for the industry in the next twelve months. While initial investment is significant,
significant portion of hotel visitors,
gaming remains one of the more
these venues may observe a reduction
profitable revenue streams for operators.
in patronage this year. Australia’s recent
As such, operators with a gaming offer
and severe bushfire period received
in their hotel need to ensure that their
serious international attention; coupled
proposition is one that will continue to
with anxiety about the spread of the
attract punters, and that makes the best
novel coronavirus, international tourist
use of the space allotted.
visitation to Australia dropped off
While there is plenty of confidence in
significantly over January and February,
the sector, particularly with the large flurry
and is expected to remain depressed for
of top performing gaming pub sales in
the first half of the year.
the second half of 2019, there are some
With these factors affecting consumer
factors this year that operators need to
gaming expenditure — as well as capital
keep abreast of.
city saturation reducing player loyalty to
In CBD areas of capital cities, where international tourists can make up a
18 | Australian Hotelier
one venue only — investing in the best equipment is of more significance than ever.
1.8% Slow but steady
Decreases in international visitors and consumer spending are expected to dampen, but not altogether stifle, gambling expenditure in Australia this year, with a 1.8% increase in expenditure forecast for 2020.
Source: ’20 for 20’ report. J.P. Morgan, 28 January 2020.
AUSTRALASIAN HOSPITALITY & GAMING EXPO Brisbane Convention & Exhibition Centre
18 & 19 March
Visit us at Stand #1
GAMING
Show stoppers The gaming industry is constantly evolving, with new products to keep punters entertained and engaged. Many of these new products will be on display at this year’s Australian Hospitality & Gaming Expo (AHG) on 18-19 March.
Player-driven performance IGT’s performance-driven game strategy is front and centre at this year’s AHG in Brisbane on 18-19 March. IGT’s new direction has resulted in games that deliver more exciting player experiences with stronger operator performance. Fireball® is the key release for hotels – delivering ‘hold n spin’ gameplay but with a new twist, where line wins and the feature can be triggered together. Additionally, Fireball provides hoteliers with the opportunity for a better hold as it features a selection of lower jackpots. It suits every player type too, with a choice of denominations from 1c-$1 and a lower cost to cover. Tony Luu, IGT’s NSW hotel business manager believes that Fireball delivers just what hotels have been asking for: “Broadening our hotel game portfolio with the introduction of a new style of hold-n-spin game offers more choice for our customers,” explained Luu. “Most importantly, Fireball, with its express versions of three IGT proven performers, provides the opportunity for better hold with a choice of jackpots and reduced jackpot liability.” Another highlight will be Mighty Strike™ — an evolution of IGT’s successful Fortune Gong — with two new base games: Immortal Shogun and Black Knight. With a 3x5 line format, Mighty Strike
Fireball is IGT’s key release for hotels
features new maths for a more volatile player experience, and adds $1 & $2 denominations to the normal 1c-10c player selectable options. Other products at AHG: • Multistar Brilliant Diamonds™ with six new performers, variety and choice in one cabinet • Strong performers Fortune Coin™ & Fortune Charm™, with rapid hit progressive and bet-driven bonuses • Fortune Rising and Treasure Rising, with $1 denom option and high volatility play with scalable bonus prizes • The preview of a new rapid hitting link, Golden Palace™
Many hoteliers are looking for games that provide better hold and reduced jackpot liability, so we have designed our 2020 game roadmap to deliver this. Tony Luu, IGT
“Our Multistar products provide hotels with smaller VIP lounges the opportunity to offer players a choice of games with different gameplay to maximise precious floor space,” added Luu. “Many hoteliers are looking for games that provide better hold and reduced jackpot liability, so we have designed our 2020 game roadmap to deliver this – the release of Fireball is the start,” said Luu.
20 | Australian Hotelier
“Data is showing that players are looking for new types of game play and this is where IGT products like Fortune Coin and our multi-games deliver, offering solid performance and an alternative choice to keep players interested.” IGT will have its new releases on display at stand 280 at AHG.
Nordic folklore comes to life in this thrilling and highly thematic new game series with loads of character and a cracking new jackpot feature! KRAKEN UNLEASHED will be rolled out on ArgOS in the DualosX cabinet at AHG2020
See us at Stand #273
Head Office and Showroom 4 Newington Rd Silverwater NSW, 2128 Phone (02) 8707 6300
www.sggaming.com/australia
GAMING
Bigger and better Celebrating a year since it was first launched at the AHG in Brisbane, Scientific Game’s Dualos™X cabinet has been making inroads into gaming venues all around the country. DualosX features bigger screens, greater processing capabilities to handle more complex games and deliver crisper graphics and an LCD iDeck™ with a mechanical play button. Standing just under 2m, the DualosX is an impressive cabinet to showcase SG’s exciting new game content. The line-up of new games that hoteliers can look forward to boasts an exciting mix of classic style games aimed at regular hotel gamers together with a range of brand new game concepts to appeal to new players or those looking for something fresh. A new release that will be familiar to hoteliers is Drifting Sands™ X. This modern take on the hotel classic Drifting Sands™ is a wonderful revamp designed for the impressive DualosX cabinet.
In hotels, you’ve got a smaller machine base to work with so you have to be a lot more exciting. Russel Gartner, SG Gaming
Vice president of sales and marketing, Russel Gartner explained: “Our approach is to keep a consistent line of dependable games pumping through the pipeline which cater to a large proportion of hotels while adding an eclectic range of specialty products for those ready to incorporate something new. “In hotels, you’ve got a smaller machine base to work with so you have to be a lot more exciting. Our new persistent feature games and catalyst style games will offer something really unique and will be of interest to hotel operators at the show in Brisbane. Our latest link product Penny Pier™ Link will be bolstered with two entertaining new titles at the show — Golden Balloon and Sitting Ducks. And we are also excited by the forthcoming release of the new standalone series Kraken Unleashed™.” Kraken Unleashed is launching with three feature games, Wild Vikings™, Lobster Bay™ and Dive For Five™. Not only does Kraken Unleashed contain elements of current popular games, it brings a range of a new features into play and the dynamic sound and visuals really bring this game to life. For more information on the great new games available for hotels around Australia, visit SG at stand 273 at AHG.
22 | Australian Hotelier
Kraken Unleashed
GAMING
All Aboard for AHG
It’s all about what’s next
At AHG this year, Konami will showcase a wide range of products
The last decade
on the Concerto and Concerto Stack cabinet with multiple game
has been pivotal for
series and titles, including the well-known All Aboard and latest
Aristocrat, and with
innovation, Bull Rush.
AHG fast approaching,
Eighteen months since the first launch, the All Aboard series
the momentum
has demonstrated great performance and longevity. It has
continues into 2020.
been installed in all ANZ markets, including casinos, clubs and
Aristocrat invites you to
hotels. In the last 12 months, Konami had the second highest
join it at Stand 1 as the
slot machines ship share for NSW hotels. All Aboard Express has
company reveals that
combined three of the top performing titles from the All Aboard
“It’s All About What’s
series: Dynamite Dollars, Piggy Pays and Go West, and will debut
Next” on 18-19 March.
at AHG 2020.
With some of the
“I am pleased to see that All
industry’s best gaming
Aboard has been a success
talent on board, it will
in hotels and with a range of
showcase a portfolio
games in this series to come,
that offers more depth
there is much support for the
and diversity than
hotel market. Further to this
ever before. With over
we will have dedicated sales
25 titles on the stand
support in 2020 and with the
this year, Aristocrat
All Aboard Express and Bull
is confident that its
Rush series of games coming
portfolio will support
soon, we look forward to
the every need
continued growth in hotels,”
of venues.
said David Punter, Konami’s national sales manager. Built on the ongoing
Aristocrat’s 2020 portfolio demonstrates its investment in the
success of All Aboard, Bull
future of the gaming
Rush will satisfy both players
industry. The company
and operators alike with
will take you on a
popular repeat win and hold
journey illustrating advancements in platforms and technology.
‘n’ spin mechanics, two-
You can expect to see some big reveals, as the company
level progressive jackpots,
unveils the exciting products rolling out this year. You won’t
dynamic bonuses, multi-
want to miss the opportunity to get an exclusive tour from an
denomination and player
Aristocrat sales representative.
configurable lines and also
Whether you are looking to refresh your floor with new
introduces the new “X-TRA
content, support existing game families or offer a point of
HIT” concept.
difference on your floor – Aristocrat has you covered. Its
Visit Stand 268 at
talented team brings inspiration to every challenge in order to
AHG 2020
deliver the ultimate gaming experience – from next-gen products
to find
like Player’s Choice Royale to innovative content like Grand Star
out
Link, and highly anticipated brands including Dragon Link and
more for
Lightning Link. Aristocrat strives to quickly identify and adapt
Konami’s exciting
new opportunities based on the high value placed on customers.
new products.
With plenty more exciting products also on display at the show, AHG is shaping up to be Aristocrat’s most memorable yet. Visit Stand 1 at AHG 2020 where the Aristocrat team looks forward to strengthening relationships with its customers and gaining your valuable feedback on its portfolio.
24 | Australian Hotelier
GAMING
An award-winning gaming room Last year the Wentworth Hotel won the
decision that should be based on several
AHA NSW Award for the ‘Best Metropolitan
key factors.
Gaming Venue’. Its aim was to provide
You need to consider things like the
its patrons with a premium gaming room
material used in construction and if it
that offered plenty of comfort and privacy
provides the durability required of a
as well as creating a space that had good
busy gaming room. The construction of
room flow, making the space one which
the gaming furniture itself also requires
patrons would enjoy being in overall.
consideration – as with many things, the
To achieve this, the pub’s operators
difference in quality cannot always be
partnered with Capital Design Works to
seen right away but rather is evident in
develop the floor plan and construct the
the areas you can’t see.
gaming room. Proudly, Capital Design
Other important factors to consider
Works have been the gaming room
are how safely and easily technicians
transformation partner for the winning
can access machine bases to undertake
AHA NSW Gaming Room of the Year,
maintenance work. How easily can the
every year from 2013 to 2019.
gaming furniture be disassembled and
Choosing who you work with to
Wentworth Hotel was named AHA NSW’s Best Metropolitan Gaming Venue for 2019.
The Wentworth Hotel now has a
reassembled should you wish to change
gaming room that not only looks great
transform your gaming room is an
the layout of the room? Is the final
but also provides their patrons with the
important decision, as your gaming
product the same as what was quoted
comfort and privacy they require – and
room is a long-term investment, and is a
and what you wanted?
has the award to prove it.
VISIT STAND 268 AT Konami Australia Pty Ltd. 28 Lord Street Botany NSW Contact your Konami Sales Executive or call 02 9666 3111
www.konamigaming.com
Crafts on The Coast at Seabreeze Beach Hotel
DRAUGHT PRODUCTS
Tapping into craft beer culture As craft beer begins to invade the mainstream, beer events can bring whole sections of the community to your venue – just like they have at the Seabreeze Beach Hotel. ON THE Mid-North Coast of New South Wales, the Seabreeze Beach Hotel has
Teaming up with brewers Events like Crafts on the Coast or
served as a hub for locals and holiday-
smaller tap takeovers, are also beneficial
makers for many years with food, events,
to the breweries that work with publicans.
accommodation and family-friendly
“On premise is also a great opportunity
offering. Five years ago, it decided to
for companies like us to build brands.
create a special offering around craft beer
Consumers can trial different beers in a
as well, creating Crafts on the Coast, an
fun and engaging environment, at a fairly
annual festival celebrating craft beer.
affordable price point,” explains Aaron
Returning for its fifth year on 21 March, Crafts on the Coast has become a much larger event than when it first began thanks
Heary, chief strategy officer and COO of Gage Roads Brewing Co. “Tap takeovers have also worked well.
to the increasing acceptance of craft beer
They’re great for the venue as they create a
into mainstream consumption. For the first
special event and a buzz with punters. It’s
time, this year the event will extend on to
also a great opportunity for us to showcase
two of the pub’s street frontages with a
new beers and special releases.”
line-up of beer and cider brewers, gourmet food stalls and live entertainment. Troy de Luca, GM of the Seabreeze
De Luca agrees, suggesting that beer events can help make sense of an everexpanding beer category that continues
Beach Hotel, said the event has grown
its upward trajectory of popularity
with the popularity of craft beer.
with consumers.
“We started with humble beginnings
“Understanding the craft beer market is
within the venue, showcasing local breweries
a tough assignment but we’ve found that
and since then we have had a number of
having these breweries attend our festival
brewers from all over the country attend.
continues to appeal to our customers. We
This year we extend onto the street.”
have seen a huge increase in craft beer
The event helps not only get the local
consumption across our venue and it is
community and tourists involved, but
continuing to rise. Crafts on the Coast acts
it allows for the hotel and other local
as a platform to bring all the latest craft
hospitality offerings to showcase their wares.
trends and releases to our locals.”
26 | Australian Hotelier
We started... showcasing local breweries and since then we have had a number of brewers from all over the country attend Troy de Luca, Seabreeze Beach Hotel
You’re in good company.
ACCOMMODATION
A tough summer
IN FIRE-AFFECTED East Gippsland and the high country, accommodation providers surveyed by the Victorian Tourism Industry Council (VTIC) reported a 100 per cent cancellation rate for January. In the Blue Mountains, where 80 per cent of the world heritage area was affected by bushfire, mass cancellations have occurred even in destinations as far away as Daylesford, according to Blue
In the wake of the devastating bushfires, and amid coronavirus fears, many pubs with accommodation have struggled with a dramatic loss of revenue during the traditionally busy summer period. Helen Hawkes reports.
Mountains Tourism. Nationally, the devastation has surpassed six million hectares, taking at least 23 lives and more than 1700 homes in NSW, South Australia and Victoria. New South Wales has been the hardest hit, with towns such as Cobargo in the Bega Valley decimated by out-of-control bushfires. While the outlook has seemed grim, Stephen Ferguson, CEO of the Australian Hotels Association, says the AHA will do everything it can to prevent affected businesses having to cease trade. “These are unprecedented times and the AHA, as well as Federal and State Government and local councils, are putting considerable resources into getting cash flow back into affected areas,” he says. Ferguson, who visited bushfirestruck towns such as Cobargo, says the Federal Government’s announcement of $76 million through the National Bushfire Recovery Fund will provide critical support to the hospitality, accommodation and tourism industry. The majority of the money will be spent on marketing initiatives designed to drive tourism in both affected and non-affected fire regions. These include Tourism Australia’s ‘Holiday Here This Year’, which is being rolled out across several media avenues; and regional tourism bushfire recovery grants that will support events, concerts, festivals and visitor attractions in fire-affected regions.
28 | Australian Hotelier
Bermagui Beach Hotel
ACCOMMODATION
Bushfires hit the bottom line At Bermagui Beach Hotel, co-owners Yannis Gantner and Luke Redmond were enjoying a “fantastically busy” festive period before they “woke with a shock” on New Year’s Eve. “Twenty minutes away, Cobargo had suffered substantial losses and it seemed like the whole world was in Bermagui taking shelter,” Gantner recalls. “We opened the pub just as a place for people to sit
Now we’re trying to trade as normally as possible and hoping March is a great month. We’ve dropped prices to winter rates and we’re using social media to say we’re still here. – Yannis Gantner, Bermagui Beach Hotel
out of the heat, or use the bathrooms, and we served food until we ran out of power in the mid-afternoon.” What followed was a mass exodus of tourists and locals during what was supposed to be the hotel’s busiest week of the year with 100 per cent occupancy in its 18 rooms. “We didn’t get power back until January 7 and, by that time, we’d thrown out more than $20,000 worth of food.” The hotel has since purchased a $6000 generator to run the cool rooms and fridges but Gantner says it is yet to make up for losses, which also affected 45 staff. While the hotel reopened its doors on 8 January, visitors had already cancelled bookings and trade through the remainder of January remained thin. “Now we’re trying to trade as normally as possible and hoping March is a great month,” says Gantner. “We’ve dropped prices to winter rates and we’re using social media to say we’re still here. We’re also finding out what relief, if any, we can get from our insurance.” In Kurrajong Heights, between the Blue Mountains and Bilpin, the Archibald Hotel suffered substantial losses from being indirectly impacted by bushfires and directly impacted by flood. “During the bushfires, highway signs alerted motorists that Bells Line of Road was closed,” says owner James Grasso. “We’re two kilometres down the road from where it was closed and we lost 90 per cent of our business, affecting not just our trade but 24 staff.” The hotel initially offered refuge for local residents then, on January 3, it lost power for a few days and was forced to close. “We bought a small generator to run the water pump but to buy one that would run the whole hotel would cost $42,000, which we just do not have” says Grasso.
Luke Redmond (left) and Yannis Gantner have had to drop accommodation rates at the Bermagui Beach Hotel
March 2020 | 29
“After the worst of the bushfires, in early February, one storm destroyed all our air-conditioners, followed days later by another storm where water entered the hotel and caused significant damage including $50,000 worth of carpet that had to be ripped up. “Coronavirus hasn’t had an impact at this stage, but I’m wondering what else can happen. “While there’s plenty of help being offered for mental health, there’s nothing financial unless you have actually been burnt down.” While hospitality businesses are eligible to apply for government grants of up to $50,000 for costs associated with the clean-up and reinstatement of their
James Grasso was forced to shut the Archibald Hotel for a few days
operations, these do not include loss of income, and businesses must have been directly impacted by the bushfires. Chief executive of the Victoria Tourism Industry Council Felicia Mariani says while
Federal Minister for Trade, Tourism and Investment, Senator Simon Birmingham, says 1
in 13 Australian
jobs rely on tourism and hospitality.
some operators will use their business continuity insurance to cover revenue shortfall, those not directly affected by the fires are unable to access it. Ferguson says the AHA continues to
tourism dollar nationally, but in Victoria,
provider for pubs with rooms offers
that amount is 39 per cent, with $3.4
software that includes a front office
work in the interests of its members to see
billion coming from Chinese visitors,
management system of bookings, rates
that even towns not in the direct line of fire
according to the VTIC.
and room inventory and additional listings
are not forgotten. The AHA is also providing support
It found that, since the coronavirus outbreak, tourism operators have lost 45
on global booking sites. “Many of the pubs/motels affected
measures in affected communities, such as
per cent of business. With other tourism
by the bushfires or coronavirus are on
working with individual members to assist
councils across Australia, it has written to
a manual reservations system, which
issues such as power outages, staffing
the Federal Government, calling for urgent
doesn’t given them any online exposure,”
concerns, food deliveries and the future of
financial relief.
says Kelly.
businesses, says Ferguson.
Paul O’Connor, general manager of
For new clients, they are waiving their
the Apollo Bay Hotel on the Great Ocean
software fee, usually $99 a month for
Recovery impacted by coronavirus
Road, says the hotel is yet to see a
pubs with one to 10 rooms, and $149 a
significant drop in trade from coronavirus
month for those with 11 or more, for six
Tourism Accommodation Australia CEO
fears, but continues to monitor the
months. To be eligible for the offer, there
Michael Johnson says the coronavirus
situation with critical management
is a minimum sign up of 12 months.
outbreak has only added pressure to a
meetings and promotional activities.
sector already struggling. “TAA will continue to work side-
“There is a strong need to help
Gantner, who like other business owners has been researching assistance
yourself,” he says. “Operators need to
options, says any support is greatly
by-side with the NSW and Federal
stand on the roof and shout we are open.”
appreciated.
Governments on tourism recovery
They can also go digital with their office
programs which we hope will help offset
management system to increase bookings,
this additional setback.”
says Ralph Kelly, of Pub Rooms.
China makes up 25 per cent of the
30 | Australian Hotelier
The website and revenue management
“Everything will help,” he says. “I know Australians will get behind all these places that have been affected by loss of trade.”
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ON YOUR MARKS, GET SET... SAVE THE DATE 21 October 2020
2020
DESIGN AND BUILD
A royal revival St Kilda cornerstone The Prince Hotel has been restored to its former glory with a redesign that celebrates the long and rich history of the site. By Brydie Allen. When the Prince Hotel first opened
history. When they looked into redoing the
in St Kilda in the mid-1800s, it was
restaurant in the Prince complex, formerly
much different to what it is today, and
Circa, they realised that other parts of the
she used to work at the Prince around 20
throughout the years since then there’s
venue were in a “pretty depressed state.”
years ago,” Ryan said.
been many changes. In 1936, an art deco rebuild made it one
Managing director, Andrew Ryan, said:
Foschia’s history went deeper than that. “When I first gave her a call, I found out
“I sort of got the tingles and knew I had
“A lot of people have gone to the Prince
the right person. We had someone that
of Melbourne’s grandest hotels, then in
over the years, including myself, and
knows the heritage and how it was, but
World War II it was the unofficial base of
everyone talks about the public bar. But
also has a love and appreciation for it.”
the American Military. At one stage it was
they’re talking about it from 15 years ago.”
Foschia’s history with the venue, where
the literal centre of the red light district
“They talk about it fondly, but it’s sort
(thanks to an actual red light on top of
of more fond memories of a time that’s no
helped her bring a unique insight to a
the building), at another, it was one of the
longer there.”
project that celebrates the rich and diverse
state’s first LGBTQIA+ friendly venues. But when the Prince’s current owners
When Ryan set about its revival, he came across the work of Iva Foschia from
she worked while studying architecture,
history of a St Kilda community mainstay. “When I was a student and working there,
took to the helm a few years ago, a lot of
IF Architecture, drawn in by her work in
I used to think, ‘What if one day this was a
the history behind the pub was just that,
similar venues and art deco style. But
project I was working on?’” Foschia said.
34 | Australian Hotelier
DESIGN AND BUILD
Improving operations The project moved some processes from both front- and back of house, which Foschia said was done to capitalise on the space, but also increase operational capacity. She says it really shows what is possible on both the aesthetic and business side during a redesign. “The amount of seats and the floor area did change, because we actually gave more space to the venue. An area that was previously inaccessible is now actually part
“So when I met with Andrew and they said what they wanted to do with downstairs… it was, ‘Oh I’ve thought of this before’… it was one of those things that was once in a lifetime I think.”
Structural changes
of the Public Bar.” “I think the flow then, even from an operational point of view, has been greatly increased. Previously, they weren’t able to do a proper food offering, because they didn’t have the services down there. But now they can do a really good food offer…
changes, we’ve moved bathrooms, kitchens, created new areas, and put a staircase in that goes from the Public Bar up to the lobby of the hotel, which in the past, you literally had to go outside and then up,” Ryan explained. “Having this internal staircase just means if you want to come and have a quick beer, you can then decide to go and have a bite or a cocktail up at the Dining Room, you can just walk through… it’s changed the flow and you can come in and choose your own adventure.” Working with the structure of such a
and they can do that in a really efficient
historic building however, there were
A fluid and diverse history had created
operational way because the kitchen has
some challenges, as Foschia describes
several different spaces inside the Prince
been put in a good spot, the back of house
“Managing everything that we wanted
Hotel, each very segregated and coming
too, it’s all got a really nice flow.”
to do structurally, then having to deal
with their own connotations from the community. As Foschia reflects, the pub part of the
with a very old building that had a lot of Andrew Ryan
latent conditions.” The team had to be agile to work
complex was originally and fundamentally
with what they uncovered during the
two distinct spaces – the gay-friendly
demolition phase and still get the overall
saloon bar and the ‘rough and tumble’
design intent across in the final product.
public bar. That didn’t fit with Ryan’s
One of the things they uncovered was a
vision, to create an open and welcoming
load bearing wall that was to be removed,
space for all, so needed to change.
meaning columns had to be placed further
“Our approach was to make one holistic
into the space than first intended.
open space so that there would be no segregation between rooms and then
Same but different
potentially patrons,” Foschia said.
One of the goals of the Prince’s royal
Ryan said the structural changes in this regard have made the world of difference. “There’s been a lot of structural
revival was to celebrate its rich heritage, while also making it attractive as a modern pub destination.
March 2020 | 35
DESIGN AND BUILD
The art deco plasterwork ceiling
“It certainly has changed quite a bit over the
it has that familiarity, but without being a mock old-
that sense of inclusivity and we’ve certainly not
world pub.”
stopped that… we’re not trying to be themed, it’s
The melding of designs cues help appeal to a
more a nod to the heritage and a respect to it,”
wider demographic, in a way that meets Ryan’s
states Ryan.
desire to not pitch the venue to any one type
Reinstated elements of the design by architect Robert McIntyre in 1936 include the art deco
of customer. For example, outdoor spaces on the street have
plasterwork ceiling and the island bar shaped
been for the first time valued as a place to take in
and placed at its original location. The pub’s
the morning sun, expanding the offering of the pub
significance to the LGBTQIA+ community is
from “just a watering hole” to an all day, family
represented through an abstracted pride flag within
friendly, community hub.
dichroic glass over the bar, and a rainbow effect cast by brass table tops. There are also references to traditional pub
36 | Australian Hotelier
said: “It’s an old-worldy kind of tile. For the punter,
years, but the main part is that it has always had
Since the pub reopened its doors, locals are trickling back in and the feedback has been positive. And although it’s early days, the royal
design, with bottle-green glazed tiles reminiscent of
revival seems to have gone a long way to restoring
classic art deco pubs. Foschia described them and
the crown to St Kilda’s Prince.
61 2 9660 8299 paulkellydesign.com.au
Hotel Rose Bay
TALES FROM THE TOP
Attracting the best personnel Want to recruit the top talent, but can’t match the salaries of the big groups? Phill Nosworthy explains what else you can offer to attract talented personnel. ONE OF the biggest challenges for any
the rest. So get clear on what matters to
include them in the real stuff: leadership
small business is finding the right talent. In
you and how this connects to the decision-
meetings, executive coaching, exposure to
big cities, they must compete with large,
making process of potential recruits.
business planning and strategy plans and
well known or global organisations that
working closely with all departments.
4. Make them an insider
be intimidating and present challenges in
2. Commit to growing them as a professional and as a person
the recruitment process. However, there
People will work for you for less money if
looking for a pay cheque and a place
are distinguishable career rewards that
they know that they will grow massively
to clock hours - they are looking for a
set small venues apart from the big guns
during their time with you. So double
community to be part of. Welcome them
when it comes to employment offerings,
down on your commitments to invest in
into that community! Right from the start,
giving you a different currency to play with.
their skills as a budding entrepreneur or
connect them with your tribe and get them
Highlighting these incentives is key through
highly skilled contributor. Use your ‘low
plugged in to the circles that you move in. It
the recruitment process to ensure that top
process’ environments and ‘open door
will make them feel part of something much
talent gravitates your way instantly.
policies’ to their advantage. And take the
bigger than just your team, but it also will
time to understand where they want to
serve to keep them more securely attached
1. Make it about meaning, not just money
go in their life and career. Anything you
to your business over the long term.
There is solid research indicating that job
journey will be a reason for them to sign
Phill Nosworthy will be
seekers often look for roles that bring
up to work with you now.
delivering the keynote
are appealing to job seekers due to their competitive salaries and bonuses. This can
Your prospective employees aren’t just
can do to support them on that long term
meaning to their lives compared to those
presentation at the Pub
the past ten years, an individual’s career
3. Give them real work to do
has become an extension of their personal
By giving people real work to do, you
brand; people are yearning to connect the
can fast-track their career goals by years
dots between their values and their daily
compared to other larger organisations
actions, and work is a big part of this.
where they will have to ‘get in line and
Recognising and promoting your business’
wait their turn’. So share with your
purpose and values can set you apart from
prospective employees how you plan to
that pay more, particularly millennials. In
38 | Australian Hotelier
Leaders Summit on Monday 30 March at Doltone House Darling Island in Sydney. To hear more of his insights, register for tickets now at Phill Nosworthy Executive advisor
www.publeaders.com.au
Want the latest pub news as it happens? Subscribe to our newsletter to keep up with all things concerning the industry.
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