The Intermedia Group takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities.
As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody. PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.
DISCLAIMER
This publication is published by C&I Media Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials.
The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or reenactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication.
’day all and welcome to the latest issue of Convenience & Impulse Retailing magazine, your go-to source of insights, news, and trends in the petrol and convenience channel.
First up in this issue, we meet Olivia Mercer, National Account Manager of Petrol and Convenience at Suntory Oceania. Liv’s incredible work ethic and passion for life is palpable as she discusses her life and career that have led her to her current role.
Our Store Review for this issue is Ben Dunn’s, Managing Director of The Dunn Group, latest offering – SUPPLY Your Local Food Store in Wagga Wagga. The site, formerly a sheep paddock, is offering the community a one-stop shop for their daily needs and has set local’s tongues wagging.
In our first feature, we explore the ever-popular confectionery category, where new flavours, formats, and premium offerings are driving impulse sales. Whether it’s better-for-you treats or indulgent classics, we uncover how retailers can sweeten their bottom line.
Next, energy drinks remain a powerhouse in-store, with consumer demand for these beverages continuing to grow. We take a look at what’s driving this high-energy category and
how brands are innovating to stay ahead of the competition.
On the operational side, the right equipment can make all the difference in delivering a seamless shopping experience. From refrigeration and digital signage to shelving, we highlight the latest tech and tools designed to enhance efficiency and boost sales.
Finally, sustainability is no longer just a buzzword – it’s a business imperative. We examine how retailers and suppliers are embracing eco-friendly solutions, from reducing waste to energy-efficient store designs, and what it means for the future of convenience retail.
And if your whistle wasn’t suitably whetted by all of that, we also have a story review from the UK, where a savvy entrepreneur is doing interesting things with his petrol station-cum-hotel, as well as coverage of SPAR’s annual awards night.
A big thanks to our columnists for this issue – Theo Foukkare, CEO of AACS, and Tony Parry Chief Customer Officer at Shell Reddy Express / OTR Group – who share some great insights into what is happening in the industry and their business.
Enjoy the mag!
Cheers, Thomas Oakley-Newell
MEET THE TEAM
Safa de Valois James Wells
Alyssa Coundouris
Thomas Oakley-Newell
Fuel your business with Dover Fueling Solutions®
Dover Fueling Solutions® (DFS) is a trusted leader with over 100 years of experience in the fuel dispensing industry. Backed by a legacy of innovation and excellence, offering innovative equipment such as dispensers, electronic systems, payment solutions, automatic tank gauging, and wetstock management technologies.
DFS provides efficient, secure, and reliable solutions to meet your fuel dispensing needs. As your trusted partner, DFS offers a comprehensive range of choices and end-to-end services.
The company prides itself on delivering world-class support, helping you stay at the forefront of the industry.
For more information, contact Paula on paula.correa@doverfs.com or 0434398558. www.doverfuelingsolutions.com
Power redefined anywhere with PWB12
Stay connected with the IPL TECH 20,000mAh Fast Charging Power Bank PWB12. Featuring cutting-edge 22.5W fast charging, it keeps your devices powered up in record time. The sleek, durable design includes a digital display for real-time battery status, ensuring you’re always in control. Perfect for travel, work, or everyday use, this power bank delivers unmatched reliability and performance. Compatible with a wide range of devices, it’s the ultimate portable power solution. Power your world, wherever you go. www.iplretail.com.au
Ferrero launches frozen bakery delights
Ferrero is bringing the indulgent taste of Nutella to the frozen bakery aisle with the launch of the Nutella Croissant and Nutella Muffin – now available for convenience stores, cafés, and hotels. These premium, time-saving treats are delivered frozen for ultimate freshness and easy preparation. The Nutella Croissant boasts buttery layers filled with creamy Nutella, while the Nutella Muffin, made with sourdough and yoghurt, is bursting with flavour.
Available now from Campbells Wholesale and PFD Foods. www.ferrerofoodservice.com/au/en/products/nutella
Posca Hydrate – The gladiator’s secret
This reinvented ancient Roman sports drink, now sugar-free and sparkling, delivers essential electrolytes and a powerful boost of red wine vinegar, promoting gut health and blood sugar regulation.
Merrick Watts, the mastermind behind this all-natural, stimulant-free hydration revolution, recognized the need for a better sports drink. Backed by Dr. Dan Pronk, Posca Hydrate is the expert-approved choice for optimal hydration without the sugar crash.
Available in Grape, Yuzu, and Pineapple, Posca Hydrate is your refreshing ally for peak performance and everyday wellness - Join the hydration revolution today. poscahydrate.com
TASTES LIKE
The OG sports drink.
BEST FOOT FORWARD
Constantly challenging herself and with a zest for life, Olivia Mercer, National Account Manager of Petrol and Convenience at Suntory Oceania, is ready to tackle whatever life throws at her. This is her story…
I WAS BORN in Penrith, NSW. My parents moved into our family home when Mum was pregnant with me and my sister was about two years old. I was fortunate to spend my entire childhood and teenage years in that beautiful house.
I’ve always had a love for the ocean and being near water, so Penrith wasn’t exactly the ideal place for someone like me. At 18, I took a leap and moved to Bondi Beach, which became my home for the next eight years. It was there, on a random Saturday afternoon, that I fatefully met my now-fiancé, Steve, on Bondi Beach.
Growing up, my family consisted of Mum, Dad, my sister, and my brother. I’m the middle child, with my sister three years older and my brother three years younger. We were all very close, though my brother and I have always shared a special bond. People often say we look like twins, and when we’re together, you can’t stop us from laughing or being silly.
We always had animals growing up; from dogs to rabbits, guinea pigs, and birds. I think that’s why I’m such an animal lover today.
School was a joy for me. I attended public schools and loved subjects like dance, PDHPE, and English. In Year 11, I briefly tried a selective high school but missed
my old friends and teachers too much, so I returned after two terms. Even while working hard, having fun and being around people I love has always been a priority for me. It’s a value I hold dear to this day.
As a child, I took up figure skating with my best friend, who remains my best mate 31 years later. I enjoyed it but eventually grew out of it, partly because of the pressure of performing solo. In school, I was active in sports like hockey, netball, and soccer. However, dance was always my favourite and something I did inside and outside of school.
Mum and Dad both instilled a strong work ethic in us, and seeing Dad’s successful career in the building industry was a huge inspiration for me to get to work as soon as I could. That led me to starting my first job on the register at Pizza Hut as soon as I was legally old enough – 15 years and nine months.
As kids, my parents always encouraged us to explore different things. Their belief and support in me allowed me to try and fail with a safe place to land. Still to this day, I can try and fail and have the mindset of finding the lessons because of that safe supportive space my parents created.
After working for a few years, I begun saving so I could experience more of the world.
Above: Winning the Peter Jowett Supplier Award in 2024
“The growth and lessons that came from doing Peter Jowett are something I’ll carry on throughout my entire career.”
Travel is a big passion of mine. I love the experience of meeting different types of people, the exposure to different cultures, and of course the incredible food that you can encounter along the way.
Working in the travel industry, firstly at Flight Centre then a wholesale travel company, which created bespoke holidays for clients, allowed me to experience some incredible destinations. These jobs allowed me to go on some incredible, once-in-alifetime trips, experiencing the very holidays that I was creating for people.
South Africa and the Yukon are two of my favourite destinations from that time, and certainly two very different ends of the temperature scale!
Steve, my fiancé, and I travelled to Italy in 2023, where we got engaged on the Amalfi Coast. We ended that trip in Wales, where Steve grew up. Wales is one of my favourite places in the world, and I wish we could visit more often.
Currently, I’m the National Account Manager for Petrol & Convenience at Suntory Oceania. I’ve been with Suntory for over five years now. Initially, I wasn’t sure about my career path, but Steve, who’s been with Suntory for a decade, encouraged me to apply for a Territory Manager role. After shadowing one of the TMs for a day, I knew it was the right fit. Over the years, my leaders have consistently encouraged me to step out of my comfort zone. This support led me from being a Territory Manager to a National Account Executive, then to a Field Manager, and now to my current role.
One of my proudest achievements was winning the Peter Jowett Supplier Award in 2024 – a first for Suntory. The growth and lessons that came from doing Peter Jowett are something I’ll carry on throughout my entire career. These lessons have been a massive help for me in developing my selfconfidence and finding my voice.
Having progressed through five roles in six years, I’ve often asked myself questions like “am I good enough?” or “is this the right choice?”, and if I had to pick one lesson that stands out amongst them all, it would be “feel the fear and do it anyway”.
In my spare time, I love spending time with Steve and our four-year-old dog, Millie, a Standard Poodle x Golden Retriever. We recently moved to the Central Coast to be closer to the ocean. Most mornings, you’ll find us in the water. I’m also a fan of Reformer Pilates and enjoy hiking, waterfall hunting, and exploring nature.
Looking ahead, I’d love to be a Head of Channel or a Regional Business Manager leading a larger team. For retailers, my advice is to hone in on what you want to be known for and do it well, while staying agile and customer-focused. For suppliers, be curious and build partnerships rooted in mutual growth. Above all, whether you’re a retailer or a supplier, remember that your people are your biggest asset. Support and believe in them, and you’ll all continue to succeed. ■
Presenting at the Peter Jowett Awards With fiancé Steve atop Mount Kosciuszko
Christmas with extended family
A game changer in ice cream
Mini Melts revolutionising frozen treats with industry-first innovation—Mini Melts Slow and Mini Melts Big. These premium ice creams require no specialised freezers, making them easy to stock and sell.
FASTEST GROWING GLOBAL ICE CREAM
LAUNCHED IN AUSTRALIA
Mini Melts Slow and Mini Melts Big are a premium frozen treat that can be stored and served without specialised freezers. This breakthrough eliminates the need for ultra-low temperature storage, making it easier than ever for retailers to stock a high-margin, impulse-driven product.
Available in takeaway pouches and cups, or for scooping, Mini Melts offers intense flavour, smooth texture, and a melt-in-your-mouth experience. With dairy, sorbet, gluten-free, and vegan options, there’s a treat for everyone.
Our cryogenic technology creates perfectly frozen ice cream beads, offering a smooth and flavourful texture that’s unlike any other.
We use only high-quality, natural ingredients, ensuring every bead of ice cream is packed with delicious flavour and pure goodness.
One-stop shop
Setting up shop on a former sheep paddock may have raised the locals’ eyebrows but SUPPLY Your Local Food Store in Wagga Wagga has now certainly got their full attention.
Words Thomas Oakley-Newell
IN THE HEART of Wagga Wagga, a new retail destination has opened its doors, offering locals a one-stop shop for their daily needs. SUPPLY Your Local Food Store, under the leadership of Ben Dunn, Managing Director of The Dunn Group, brings together a diverse range of offerings that set it apart from its local competitors.
“Everything that is new and shiny is always popular, and a new business opening in a local regional area is extra popular given it was previously a sheep paddock!” says Dunn.
This store aims to serve as a convenient hub for the community, featuring bp fuel, an IGA Liquor bottle shop, Local Grocer offer, an NSW Lotteries Outlet, Balmain Coffee Company, a dog wash, and Australia Post Lockers for parcel collection.
Customer experience is at the core of SUPPLY Your Local Food Store’s mission, with Dunn explaining that he thinks the art of customer service is fading across a lot of retail, and this new site prides itself
on maintaining a welcoming atmosphere where shoppers can expect friendly and consistent service with every visit.
“We talk about giving our customers an experience when they visit our stores. Our new customers will be getting a good old dose of country hospitality.”
Food and drink offering
One of the standout features of the store is its food and beverage options, including The Balmain Coffee Company, which was founded by Dunn a decade ago, and has built a reputation for excellence.
“Our Balmain Coffee Company offer, and ‘SUPPLY Your Local Food Store’ offering will certainly be something much better an offer than anything that is available in Wagga Wagga currently.”
SUPPLY Your Local Food Store stands out not just for its offerings but also for its innovative approach to retail space. One of the key differentiators is the approval of an IGA Liquor store on the premises.
“We talk about giving our customers an experience when they visit our stores. Our new customers will be getting a good old dose of country hospitality.”
– Ben Dunn, Managing Director, The Dunn Group
“The only difference from this store to what we normally present is that we were able to get a bottle shop approved on the site. When I applied for a liquor licence there was none existing in the area and as a result we got approval. I have gone with IGA Liquor branding to tie in with the IGA Banner that we retail the groceries through, they have a strong loyalty program that now, in 2025, will carry across through their liquor store as well.”
To accommodate the diverse needs of the store, a partial second story was added, featuring a goods lift to move stock efficiently.
“Level one is used for storing large bulky items like coffee cups/lids and fresh juice bottle packaging plus pallets of drinks. There is also a training room and offices,” Dunn adds.
Adapting to emerging trends
Over the past year, consumer behaviour has evolved, with an increased focus on value for money and loyalty programs.
“In the last 12 months consumers have tightened up and I think this trend will continue for the next 12 months at least.
“This has led to a lot more of our regular customers taking up our Balmain Coffee loyalty card where perhaps previously they didn’t bother.”
Looking to 2025 and beyond, Dunn predicts a challenging retail landscape.
“While our November and early December trade was very strong, January has fallen away to what we would have hoped. I do think 2025 will be tight for most retail as we all continue to absorb increased running costs across our stores. There seems to be no end to these increases that are beyond our control.”
Keys to success
When asked about advice for running a successful store, Dunn is clear about the importance of consistency across the entire operation.
“I tell my staff whether it’s baristas behind the machines, managers on the shop floor, and even my operations team, that what we do at times is repetitive, and some days can seem monotonous. However, for us to be successful, this is what is required. It is being consistent each day with what excellent standards we present to our customers and every coffee we make. You need to be consistent and maintain the high standard.” ■
A former sheep paddock proved the perfect location
The site was approved for an IGA Liquor store Something for everyone - including four-legged friends
Delivering delight
Confectionery remains a top performer in the P&C channel despite cost pressures, with evolving consumer trends shaping its future.
Words Deb Jackson
THE CONFECTIONERY CATEGORY in the petrol and convenience (P&C) sector continues to demonstrate strong growth, with a notable 6.8 per cent increase in value for the first half of 2024, revealed in the 2024 AACS State of the Industry Mid-Year Report
This follows a +12.8 per cent rise in 2023, solidifying confectionery as one of the top-performing categories in the industry.
However, this positive performance comes with caveats, as rising costs and inflation pressures have significantly impacted unit sales, leading to a more complex landscape for retailers.
While the value of confectionery has grown, unit sales have experienced a decline, especially in the second half of 2024. This shift, according to Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), is indicative of growing consumer caution and price sensitivity.
“The ongoing cost pressures, particularly from rising commodity prices, are creating a complicated
environment for retailers and suppliers. The challenge is balancing the need for price increases while maintaining consumer demand,” Foukkare explained.
The rising cost of ingredients such as cocoa and sugar has particularly affected chocolate, the category’s most valuable segment. Despite value growth of 7.9 per cent, unit sales of chocolate have been negatively impacted by higher prices, reflecting the consumer trend toward purchasing less volume as budgets tighten. Sugar confectionery has seen similar trends, with a 6.2 per cent increase in value but a sharp decline in unit sales.
As Foukkare notes: “Consumers are purchasing fewer items, but those they do buy tend to be higher priced.”
In contrast, nutritional bars have not fared as well. After experiencing nearly 30 per cent growth in 2023, they saw both a decline in value and unit sales in the first half of 2024. This may point to a broader reassessment of consumer priorities, with healthconscious snacks becoming less of a priority as price sensitivity grows.
Opportunities for growth in the sector
Despite these challenges, the confectionery category presents substantial opportunities for growth within the P&C and independent grocery sectors. Retailers can look to innovative strategies to manage cost increases without losing consumer interest. Packaging, promotions, and bundling tactics are all potential avenues to maintain demand amid price pressures.
Foukkare highlights the importance of staying agile in the face of evolving consumer behaviours.
“The ability to offer value through smart pricing, loyalty programs, or limited-time promotions could go a long way in securing ongoing consumer loyalty,” he noted.
Retailers who can adapt their offerings to match the shift from larger purchases to smaller, premium-priced items will be well-positioned to capitalise on this trend. Bundling smaller treats or introducing high-quality, value-for-money options could be key to meeting consumer demand while addressing margin pressures.
Fast facts:
1. Chocolate’s continued dominance: While facing unit declines, chocolate continues to drive growth in the confectionery category, with a +7.9 per cent increase in value.
2. Impulse buys are key: Confectionery sales often peak in the afternoon and evening, when consumers are looking for a quick treat.
3. Healthier options on the rise: Products like low-sugar, dairy-free, and plant-based treats are becoming increasingly popular, especially in response to health-conscious consumer behaviour.
4. International flavours trending: The demand for US confectionery brands continues to grow, driven by social media buzz and consumer curiosity for new experiences.
“Social media has played a big role in driving demand for products like HI-CHEW, which has seen significant growth in Australia.”
– Louis Cannatelli, Sales Manager, GC Brands
One such new product making waves in the market is Allen’s Berry Bunch, a launch from Allen’s that debuted in early 2025. This vegan-friendly confectionery features a unique soft-jelly texture with a sugary coating and bursts with the flavours of ripe raspberry, sweet strawberry, and blackcurrant.
The Berry Bunch offers a fun new take on the classic berry flavour trio, providing plant-based fans with a tasty, guilt-free indulgence.
“Lolly lovers will be thrilled to see a reimagination of the Allen’s iconic berry flavour trio,” said Melanie Chen, Head of Marketing Confectionery at Nestlé. In-store placement and marketing also play an essential role in driving confectionery sales. Consumers continue to make impulse buys, with confectionery often positioned near checkout counters or in high-traffic areas. According to Alexa-Jane King, General Manager Merchandise at Reddy Express, confectionery sales peak during early mornings and late afternoons, especially in locations near busy roads.
“Convenience really plays a big role in when and where these products fly off the shelves,” she says.
Retailer strategies
When it comes to selecting confectionery for their stores, retailers are increasingly focusing on both popular, well-established brands and new, niche products. King explains that Reddy Express keeps a balance of tried-and-tested favourites like Cadbury, Mars, Nestlé, and Haribo, while also testing new products that align with consumer trends.
“If a new product is getting buzz, we’ll test it out in select stores, and if it resonates with our customers, we expand the offering,” she says.
Similarly, Sarah Robertson, Category Manager at APCO, emphasises the importance of offering a varied range.
“While evergreen confectionery lines are still bringing in sales, we’ve seen growth in a number of local and international niche brands,” she says. “These are utilised to highlight and create interest on the shop floor.” →
A wide selection of confectionery on offer at a Pump Group site Nestlé’s new vegan addition
Both King and Robertson highlight the importance of offering a range of options that cater to evolving consumer tastes, with a growing demand for healthier, lower-sugar, or plant-based treats. The shift towards health-conscious choices is particularly noticeable among younger customers, with items like protein bars and functional snacks becoming more prominent in confectionery aisles.
Another key aspect for retailers is strategic in-store marketing. According to Nick Talevski, Managing Director at Pump Group, positioning confectionery in high-traffic areas and near the checkout is an effective strategy.
“We conduct our own in-house promotions of healthy snacks and our barista-made coffee,” he explains. “We also look to get suppliers on board with promotions for new or niche products.”
Consumer trends shaping the category
In terms of consumer trends, the confectionery category is evolving rapidly. Rising health consciousness, coupled with growing price sensitivity, has led to a shift toward healthier alternatives and indulgent treats in smaller quantities.
As Talevski notes: “We’ve certainly identified a shift to more health-based confectionery – low-sugar lollies, protein/plant-based bars, etc.”
This trend is particularly evident among the younger generation, who are influenced by social media and global trends.
“While evergreen confectionery lines are still bringing in sales, we’ve seen growth in a number of local and international niche brands.”
– Sarah Robertson, Category Manager, APCO
According to Louis Cannatelli, Sales Manager at GC Brands: “Social media has played a big role in driving demand for products like HI-CHEW, which has seen significant growth in Australia.”
HI-CHEW, a chewy candy with a bold flavour profile, is marketed as an alternative to chewing gum, catering to a slightly older demographic with a taste for unique and high-quality products. Additionally, there has been increased interest in international confectionery, such as American brands like Herrs Cheese Curls, which are being launched in Australian stores by GC Brands.
“We’ve seen a rise in interest for USA confectionery in recent years,” says Talevski. “This is a great opportunity for retailers to tap into new, exciting trends from overseas.”
Confectionery in the P&C future
Despite ongoing inflation and cost-of-living pressures, confectionery remains a vital category within the P&C sector. As consumers continue to look for small indulgences and affordable luxuries, there is ample opportunity for retailers to continue innovating and adapting to their needs.
As Foukkare states: “Retailers who understand the balance between pricing, product mix, and consumer preferences will be best positioned to thrive in this evolving market.”
THE RISE OF PLANT-BASED CONFECTIONERY
The launch of Allen’s Berry Bunch is part of a growing trend in the confectionery market as more brands cater to plant-based and vegan consumers. With consumers seeking plant-friendly options, brands are introducing more innovative sweets that maintain the classic flavours and textures they love. Vegan-friendly lollies, like the Berry Bunch, offer indulgence without compromise, tapping into a market that’s predicted to continue expanding as plant-based diets gain traction globally.
The key to long-term success will be a combination of innovation, strategic pricing, and targeted marketing. As consumer demand for health-conscious options rises, alongside their desire for indulgent products, retailers must be agile enough to offer a diverse range of products while managing margin pressures.
As King sums up: “Confectionery is a fun and dynamic category to manage. It’s all about offering variety, staying in tune with customer preferences, and keeping things fresh with new products and flavours.” ■
Positioning confectionery near the checkout is an effective strategy
Social media helped drive demand for HI-CHEW
Enhancing P&C retail
Retailers must innovate with food-to-go, sustainability, and smart tech to meet evolving consumer demands in P&C.
Words Deb Jackson
TRENDS SHAPING THE P&C INDUSTRY
• Food-to-go: Consumers increasingly demand fresh, ready-to-eat meals, pushing retailers to invest in efficient cooking and display equipment.
• Sustainability: Energyefficient refrigeration and equipment using natural refrigerants like R290 are becoming crucial to meet eco-friendly goals.
• Increased competition: P&C stores are evolving into destination retailers, offering diverse food, drink, and service options to drive customer loyalty.
• Customer Experience: Enhanced product visibility, self-serve options, and technologydriven merchandising are key to improving customer satisfaction.
• Automation: As labour shortages persist, automated equipment is becoming essential for maintaining food quality and operational efficiency.
AS PETROL AND convenience retailers look to keep up with rapidly evolving consumer demands, the need for innovation and flexibility has never been more critical. The surge in demand for foodto-go options is particularly noteworthy, as busy consumers increasingly seek quick, high-quality meals that fit into their fast-paced lifestyles.
This shift has created a unique opportunity for P&C operators to diversify their offerings, but it also presents challenges around maintaining product quality while managing labour, operational costs, and energy efficiency.
The evolution of consumer preferences
The demand for fresh, ready-to-eat meals in P&C stores has never been higher. According to Janelle Frencham, Marketing Manager at Meris Food Equipment Experts, this shift is driven by consumer expectations for quality food offerings that rival those found in traditional foodservice settings.
“Consumers are increasingly looking for a wide variety of fresh, grab-and-go options – hot chips, burgers, and self-serve meals are all in demand,” Frencham explains.
As P&C stores seek to meet these needs, suppliers like Meris are offering automated, ventless cooking equipment that simplifies operations without compromising on quality.
Retailers can now offer food products like toasted sandwiches, pizza, and hot dogs, even in stores without the infrastructure for traditional kitchens. This is crucial for businesses that want to build a food-to-go offering but are limited by space, labour constraints, or capital expenditures. Frencham highlights that Meris provides not just the equipment, but a full solution, including menu development, packaging, and process support.
Hussmann Oceania, a global leader in refrigeration, has also witnessed a marked shift in consumer demand for products like fresh meals and chilled beverages. Nami Popat, Marketing and Communication Co-Ordinator at Hussmann, notes that sustainability has become an essential aspect of these offerings.
“We’re seeing more P&C stores investing in energy-efficient units with natural refrigerants like R290,” Popat says.
Products such as Hussmann’s H2T range – designed for hot and cold merchandising –maximises space while ensuring freshness. Technology is also enhancing operational efficiency. Automated cooking systems are increasingly sought after to deliver consistency with minimal human intervention. This is particularly important in the context of ongoing labour shortages, as automation allows stores to maintain high food quality with reduced staff.
Driving innovation
As convenience retailers strive to offer better customer experiences, operational efficiency is a key priority. Tony Hall, Country Manager at HL Display, emphasises that retail success is increasingly about reducing labour costs while improving product presentation.
“Our merchandising solutions, like gravity feed roller shelves and pusher systems, help stores organise and display products efficiently. These solutions not only reduce labour but also ensure perfect product presentation, which drives sales,” he says.
By using these systems, retailers can significantly reduce replenishment times and minimise out-of-stock situations, enhancing customer satisfaction.
For example, SPOS Group’s FlexRoller Gravity Feed systems have been shown to increase sales by six per cent and save 1.5 hours of labour per day.
As Jason Smith, Commercial Director at SPOS, explains: “We’ve provided end-to-end solutions for over 40 years, and products like FlexRoller ensure that retailers can optimise space, maintain accurate stock levels, and reduce operational costs.”
Additionally, Hall from HL Display sees a growing trend towards “fast-moving” products, particularly in beverages, where customers are now expecting an expanded range of options. This shift is pushing retailers to adopt smarter solutions that streamline inventory management and display, leading to improved sales and customer engagement.
To meet the challenge of increasing competition, P&C stores must adapt by offering diverse product ranges and services that
“By investing in high-quality equipment that enables P&C operators to offer diverse, fresh food options, retailers can increase basket size, improve customer loyalty, and drive repeat business.”
• Meris Food Equipment: Ventless deep fryers, automated ovens, and self-serve food display units designed for easy operation and minimal staff training.
• Hussmann Oceania: The H2T range, a hot and cold merchandising system, offers energyefficient refrigeration and seamless product display.
• HL Display: Gravity feed roller shelves (FlexRoller) and pusher systems that reduce labour costs and improve product presentation in-store.
• SPOS Group: FlexRoller Gravity Feed systems and Electronic Shelf Labels (ESL) that optimise space, streamline stock management, and improve pricing accuracy.
cater to consumer demand and operational efficiencies. This includes embracing technology that enhances customer experience and keeps operations smooth, such as smart digital displays and real-time stock management tools.
Embracing technology for the future Technology is reshaping the P&C industry, with advancements in both merchandising and food service equipment. One area of focus is the use of Electronic Shelf Labels (ESL), which have been embraced by forward-thinking retailers like Aldi and Dan Murphy’s. Smith of SPOS Group believes ESL technology will revolutionise pricing and stock management in P&C stores.
“With ESL, retailers can make up to 800 price changes per minute, ensuring that price integrity is maintained across all stores,” he says.
This technology helps reduce pricing errors and enables real-time stock management, improving operational efficiency and customer experience.
Hussmann has introduced innovations like the H2TH hot cabinet, which enhances the visibility and appeal of heated products in-store. Popat explains that the H2TH’s supermarket-style design, which includes features like video rails, makes it easier for customers to engage with the products, boosting impulse buys. →
Effective
In addition, Hall from HL Display points out the potential impact of in-store digital technology, citing OTR as a leader in leveraging such tools. The company’s extensive use of digital screens inside and outside its stores has proven effective in enhancing brand communication and increasing in-store conversions.
For retailers looking to future-proof their businesses, investing in technology that integrates seamlessly with daily operations will be key. Whether it’s automation in food preparation or leveraging digital technology for in-store communication, these tools will enable P&C stores to keep pace with evolving customer expectations.
The evolving demands of P&C retailers
With increasing competition and the evolving needs of consumers, P&C retailers must continuously innovate and adapt. The key to success lies in staying agile and offering products and services that align with both consumer preferences and operational efficiencies.
As Hall suggests: “To stand out in a crowded market, P&C stores need to offer a variety of products and services that appeal to today’s shopper. Retailers should focus on creating destination stores, where customers can access more than just fuel.”
Meris Food Equipment’s Frencham echoes this sentiment, noting that retailers can differentiate themselves by offering food products that keep customers coming back.
“By investing in high-quality equipment that enables P&C operators to offer diverse, fresh food options, retailers can increase basket size, improve customer loyalty, and drive repeat business,” said Frencham.
Popat from Hussmann adds that sustainability will play a key role in the future of the P&C sector. Retailers must consider energy-efficient solutions that reduce environmental impact while improving profitability.
“We’re already seeing many P&C stores embrace energy-efficient refrigeration units, which help reduce energy consumption by up to 20 per cent. This is a critical step towards meeting sustainability goals while maintaining operational efficiency.”
Sustainability and customer experience are now inextricably linked in the P&C sector. Retailers who prioritise both will be in a better position to build long-term customer loyalty while achieving operational success.
Future challenges and opportunities
“We’re already seeing many P&C stores embrace energy-efficient refrigeration units, which help reduce energy consumption by up to 20 per cent.”
– Nami Popat, Marketing and Communication CoOrdinator, Hussmann
Looking ahead, all the experts agree that the P&C sector will continue to grow, with food and beverage offerings playing a crucial role in this expansion. However, retailers must be mindful of the challenges ahead, particularly in areas like staffing, environmental impact, and meeting customer expectations.
Frencham from Meris notes that automation will become even more important in addressing the ongoing labour shortage.
“Products that require minimal human interaction, like automated cooking equipment, will be essential for ensuring that P&C stores can maintain high-quality food-to-go offers despite staffing challenges.”
Meanwhile, Popat from Hussmann and Smith from SPOS Group stress the importance of sustainability. As consumer demand for environmentally friendly practices increases, the P&C sector must adapt by offering solutions that support sustainability, from energy-efficient refrigeration units to reduced food waste and eco-friendly packaging.
As the industry looks to the future, the combination of innovative equipment, smart technology, and a commitment to sustainability will be the driving forces that shape the success of P&C retailers in Australia and beyond. ■
PREPARING FOR 2024 AND BEYOND
• Diversified Offerings: Retailers should focus on creating ‘destination’ stores with expanded product ranges, including food, drinks, and services.
• Sustainability Goals: Retailers should look to energy-efficient equipment and reduced food wastage to meet consumer expectations for environmentally friendly practices.
• Tech Integration: Adopting new technologies, like ESL and digital screens, will help P&C stores stay competitive and improve operational efficiency.
Customers are increasingly looking for fresh, grab-and-go options
Fuelling growth
The energy drinks category in petrol and convenience (P&C) retail continues to thrive, showing resilience despite a slowing market.
Words Deb Jackson
THE ENERGY DRINKS segment remains a dominant force within the packaged beverage category, with impressive growth rates outpacing other beverage sectors. Despite facing challenges such as healthrelated concerns and a slowing economy, energy drinks have proven their staying power in both the petrol and convenience (P&C) retail sector as well as in independent grocery stores across Australia. As of mid-2024, the market remains buoyant, driven by innovation and changing consumer preferences.
The 2024 AACS State of the Industry Mid-Year Report highlighted the importance of energy drinks within the overall packaged beverages category. The energy drinks market experienced a +11.1 per cent growth rate in the first half of 2024, which is impressive given the broader slowdown in beverage growth. While the wider packaged beverages sector grew by +5.5 per cent, the energy drinks segment continues to be a leading contributor, with both value and unit sales rising steadily1.
Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), pointed out that energy drinks have been a central driver of growth in the P&C sector.
“Energy drinks have proven to be a strong category, with ongoing growth despite softer performance in other beverage subcategories,” he said. “Consumers are still highly engaged with energy drinks, and the market shows resilience, driven by innovation and a demand for functional beverages that cater to a range of consumers.”
Innovation plays a key role in sustaining the growth of this category. As energy drinks evolve beyond their traditional image of offering just a quick energy boost, many are now perceived as functional beverages offering additional benefits like enhanced focus, hydration, and improved cognitive performance.
While energy drinks and sports drinks remain leaders in the market, other categories like juices and teas have faced challenges. These categories have struggled in the face of changing consumer preferences and the rise of functional and ‘better-for-you’ beverages. As a result, the P&C sector is focusing more on categories like energy drinks, where the consumer appetite remains strong.
Consumer trends shaping the market
Changing consumer preferences are the key drivers behind the growth of energy drinks. As consumers become increasingly focused on health and wellness, the demand for products with low or no sugar content has skyrocketed. Suppliers are responding by offering zero-sugar or low-sugar variants, which now make up a significant share of the market.
David Forde, General Manager of Convenience & Petroleum at Coca-Cola Europacific Partners (CCEP), highlighted this shift in consumer demand.
“A key trend we are observing is the rapid growth of the zero-sugar segment. This segment is expanding at a faster pace than regular products, currently capturing
29 per cent of the P&C market and experiencing a remarkable year-on-year growth of 26 per cent in the channel2.”
Suntory Beverage & Food Oceania has also seen strong growth in its V Energy and Celsius brands, which cater to these healthier, low-sugar demands. The launch of Celsius into the P&C sector was in response to the growing trend of functional energy drinks, offering consumers an option that aligns with both their energy needs and lifestyle preferences.
Additionally, the demand for smaller, more convenient can sizes is on the rise. The introduction of the 355ml can format by CCEP’s Monster Energy line, which debuted in 2024, addresses consumer preferences for smaller, more portable options. This format complements the growing popularity of compact, on-the-go solutions for busy consumers.
“We’re excited to continue this momentum with upcoming launches in the Monster range that feature bold, innovative flavours across both the fan-favourite Monster Ultra (Sugar-Free) and the vibrant Monster Juice lineup,” said Forde.
The evolving competitive landscape
Energy drinks, while experiencing strong growth, face challenges stemming from increased competition. Established brands such as Monster and V Energy are continuing to innovate and capture market share, but new entrants are also creating waves. As innovation is key to staying relevant in the sector, energy drink suppliers must remain agile and creative in order to meet shifting consumer needs and differentiate their products.
Phil Lovell, Head of Petrol & Convenience at Suntory Beverage & Food Oceania, pointed out the impact of new entrants.
“We’ve launched Celsius into this channel in the last few months, and we expect it to continue to attract a younger demographic,” he said.
Celsius, with its focus on functional benefits like energy and metabolism boosting, has resonated particularly with health-conscious consumers.
One of the most significant shifts within the sector is the broadening of the energy drink demographic. While energy drinks were traditionally targeted towards young, active, predominantly male consumers, this has changed in recent years. There is now a growing trend of women and older consumers seeking products that support their busy, on-the-go lifestyles without compromising on taste or health-conscious choices.
Ben Faulkhead, Category Manager for Energy Drinks at APCO, also observed this change, noting that women, particularly those seeking ‘betterfor-you’ options, have become more engaged with energy drinks.
“It’s important to maintain a solid foundation with the top-selling, trusted brands, but we also keep on the lookout for new or niche products that could be the next big thing.”
- Alexa-Jane King, General Manager Merchandise, Reddy Express
“We’re seeing zero-sugar variants gaining market share on full-sugar varieties,” Faulkhead said. “We also see excitement around new flavour variants, which is driving interest and purchases.”
Retail strategies and challenges
Retailers are continuously adapting, with strategies focusing on improving consumer engagement, optimising in-store displays, and leveraging promotional activity to increase sales. As Faulkhead explained, promotional uptake has been high, with customers increasingly attracted to ‘two-for’ offers, which drive impulse buying.
“There is quite a lot of excitement around new flavour variants coming into range,” he added.
For retailers, stocking a diverse range of energy drinks is essential, but it requires careful consideration due to the limited space available. As Forde explained, CCEP focuses on offering “bold flavours, zero-sugar options, and innovative limitededition collaborations” to keep consumers engaged.
Retailers must also balance popular, established brands with the introduction of niche and new products. The key is understanding the local market dynamics and ensuring the right products are stocked at the right time. For example, the rise of the zero-sugar trend has created opportunities for products like Monster Ultra and V Zero Sugar, both of which cater to health-conscious consumers. →
FAST FACTS ON ENERGY DRINKS IN P&C
• Monster Energy is the fastest-growing energy brand in P&C, with sales growing at twice the rate of the total category.
• Zero-sugar energy drinks now make up 29 per cent of the P&C market and are growing at a rate of 26 per cent year-on-year.
• V Energy is Australia’s leading energy drink in the P&C sector, driving substantial category growth.
A diverse range of energy drinks is essential for any P&C store
TRENDS INFLUENCING THE ENERGY DRINK MARKET
• Health-conscious consumers: Low-sugar and functional energy drinks are gaining traction among a broader range of consumers.
• Smaller can sizes: The introduction of 355ml cans caters to demand for more convenient, on-the-go options.
• Diverse demographics: Women and older consumers are increasingly embracing energy drinks, particularly low-sugar variants.
Insights from industry leaders
Retailers such as Alexa-Jane King, General Manager Merchandise at Reddy Express, provided additional insight into the growing energy drink market.
“We aim for a balance between well-established brands and new, innovative products. Popular, highdemand energy drinks like Red Bull and Monster are central to our offering, but we also stay on top of emerging trends and customer preferences. If a new brand or flavour gains traction or aligns with consumer demand, we’ll definitely consider adding it to the offering,” she said.
When asked about balancing popular brands with niche products, King emphasised the importance of variety. She also noted that customer demand is shifting towards products that provide more than just energy.
“It’s important to maintain a solid foundation with the top-selling, trusted brands, but we also keep on the lookout for new or niche products that could be the next big thing.
“Consumers are increasingly seeking energy drinks that offer more than just a caffeine boost. We’re seeing a shift towards options with functional ingredients, like added electrolytes, vitamins, or adaptogens.”
Nick Talevski, Managing Director of Pump Group, shared similar thoughts: “We find that over time, people often revert back to major/popular brands.
However, we’re always looking to introduce new and exciting products. As part of our overall selection process, we are mindful and careful to limit cannibalisation.”
He further elaborated on the growing demand for healthier options, saying: “We’ve definitely seen many customers happy to explore healthier and more pre-workout-based alternatives in the category. These have to an extent become a sub-category within energy drinks, helping to sustain the overall category despite economic pressures.”
What’s next for energy drinks?
“A key trend we are observing is the rapid growth of the zero-sugar segment. This segment is expanding at a faster pace than regular products.”
- David Forde, General Manager of Convenience & Petroleum, CCEP
Looking forward, the energy drink category within P&C is expected to remain a critical driver of growth, with several key trends shaping the future. As consumer preferences shift towards low-sugar, functional, and on-the-go beverages, suppliers and retailers must continue to innovate and stay ahead of market demands. The expansion of smaller can sizes, low-sugar variants, and functional products will ensure the ongoing growth of this category.
CCEP’s investment in a $100 million can line upgrade at its Richlands facility in Queensland demonstrates the company’s commitment to meeting rising demand for energy drinks. Similarly, Suntory’s planned product innovation pipeline, including the launch of V Grape Burst, will help further fuel the category’s success.
With continued growth and adaptation, the energy drinks category is set to remain a mainstay in both the P&C and independent grocery channels for years to come. ■
Sources: 12024 AACS State of the Industry Mid-Year Report 2Circana AU Convenience Scan, MAT to 1/12/24
A green future
The push towards creating a more sustainable future is well and truly underway, with commitments to climate change and waste reduction now seen by companies not as an optional extra but a burning necessity.
Words
Thomas Oakley-Newell
THE PETROL AND convenience (P&C) industry is currently undergoing a transformation as businesses respond to growing environmental concerns and regulatory pressures.
Companies across the sector are implementing strategies to reduce emissions, enhance waste management, and support a circular economy. From major retailers to fuel suppliers, organisations are integrating sustainability into their operations, driven by both regulatory changes and shifting consumer expectations.
Across the world, the impacts of climate change are being felt and seen in devastating measures, from floods, droughts, and bushfires.
With growing concern about how to not only manage, but prevent, these catastrophes, companies are under increasing pressure to reduce their impact towards climate change.
To do this, businesses must first measure their current environmental footprint, including the amount of greenhouse and carbon dioxide emissions they are responsible for, then identify a solution that reduces this impact but also does not considerably damage their bottom line.
This is not an easy process. But it is an important one.
Amanda Robertson, Head of Sustainability for Nestlé Oceania, said climate change is one of society’s greatest challenges and it’s also one of the greatest risks to the future of Nestlé’s business – so limiting its severity and impacts requires all of us to act with urgency.
“In 2020, we published the Nestlé Net Zero Roadmap and since then have transformed our ways of working to start reducing greenhouse gas emissions throughout our business and supply chains.
“Our efforts to create a sustainable food system are driven by the need to address climate change, preserve natural resources, and ensure food security for future generations. By adopting sustainable sourcing practices, reducing greenhouse gas emissions, and innovating in packaging and product development, we aim to minimise our environmental footprint and contribute to a healthier planet.”
Circular solutions
Across the P&C sector businesses are increasingly focused on promoting a circular economy. Cleanaway and Viva Energy are assessing the feasibility of a facility dedicated to recycling soft plastics into plastic pyrolysis oil (PPO), which can be processed into food-grade plastic resin.
Lachlan Pfeiffer, Chief Business Development and Sustainability Officer at Viva Energy, said for Australia to have the ability to recycle its own plastic – a true circular economy – we need to have a facility like this to convert waste plastic to pyrolysis oil on a commercial scale.
“If feasible, over time it will support a market for plastic collection and processing while also providing the pyrolysis oil we need to allow the refinery to produce recycled food-grade plastic.”
Metcash has also committed to increasing material recovery through its participation in the National Plastics Recycling Scheme (NPRS).
“We were also the first supermarket business to join the National Plastics Recycling Scheme (NPRS), supporting a community-wide effort to recycle soft plastics. This initiative aligns with our broader sustainability goals and supports national targets for increased material recovery,” a Metcash spokesperson said.
Above: Kellanova conducts a farm visit
Kellanova is also making strides in sustainable packaging and waste reduction and in 2021 switched to 100 per cent recyclable displays across retail stores nationwide – saving around 300kgs of plastic per year.
“In 2022, we also removed the plastic lids from Pringles 53g cans delivering a reduction of 26,000kgs of plastic per year in Australia,” said a Kellanova spokesperson.
At Suntory Oceania, one of the company’s key values is ‘Growing for Good’, which means ensuring its success helps to build a sustainable for its people and the world around them, as well as providing the freedom to give back to society.
Ian Goldschmidt, Sustainability Director at Suntory Oceania, highlighted the company’s new multi-beverage facility in Ipswich as key to delivering its sustainability goals in Australia and New Zealand.
“The $400 million carbon neutral facility is a leap forward in sustainable manufacturing that gives us the capability to deliver beverages that are made locally and sustainably.
“It operates with 100 per cent renewable power from its 7000 roof-top solar panels and a power purchase agreement with Queensland’s CleanCo.
“Investment has also been made in the latest efficient technologies, including an organic Rankine cycle generator to capture waste heat and turn it into green energy to put back into the grid,” explained Goldschmidt.
The energy transition
The transport sector is expected to become Australia’s largest source of greenhouse gas emissions by 2030, making decarbonisation a priority for businesses operating in the P&C space*.
The CEFC has announced a $100 million investment in Ampol to support clean energy solutions, including electric vehicle (EV) charging stations, green hydrogen refuelling infrastructure, and the development of biofuels.
Matt Halliday, Managing Director and CEO of Ampol, said the company is proud to be working with the CEFC to deliver solutions that will support the energy transition of our customers.
“Ampol’s rich history is cemented in supporting Australia’s diverse transport network and we are committed to working with the Government, our partners and our customers to invest in solutions for the energy transition that lies ahead for us all.”
Suntory Oceania has collaborated with consumers, customers, and its teams across Australia and New Zealand to create is new sustainability strategy.
“Our strategic pillars of Nature, Consumer and Community encourage us to think boldly, and we will be collaborating with our partners to identify solutions to meet our ambitious goals.
“Our efforts to create a sustainable food system are driven by the need to address climate change, preserve natural resources, and ensure food security for future generations.”
- Amanda Robertson, Head of Sustainability, Nestlé Oceania
“A couple of examples include working with transport providers to see where we can run electric and hydrogen trucks in our network and supporting our shipping provider to use biofuels,” said Goldschmidt.
Meanwhile, Metcash has met its interim 2030 emissions reduction target, cutting emissions by 5.2 per cent in FY24 and expanding its data tracking capabilities for Scope 3 emissions.
“Our dedication to climate action remains. We met our interim 2030 emissions target for FY24, reducing our emissions by 5.2 per cent from the previous year, bringing our total emissions down to 69,829 Tonnes of Carbon Dioxide Equivalent (tCO2e),” said a Metcash spokesperson.
Similarly, one of Nestlé’s key commitments is using renewable energy to manufacture its products.
“As the world’s largest food and beverage company, our manufacturing has a significant footprint,” explained Robertson.
“Cutting emissions in our operations begins with energy efficiency and continues with the move toward less energy-intensive processes. In Australia, 100 per cent of the electricity for our sites is generated using renewable energy sources. As we increase the use of electricity from renewable sources we also aim to increase market demand for renewables, supporting investment in new infrastructure such as wind and solar farms.”
Setting targets
To achieve their vision locally, Suntory Oceania’s sustainability strategy provides a set of targets and bold ambitions to under the strategic pillars of nature, consumer, and community. →
The Cool Soil initiative supports regenerative agriculture
“We’re determined to protect our environment, empower our consumers to make responsible choices, and to foster inclusivity and equity through our workplace and value chain,” explained Goldschmidt.
“Some specific targets include achieving net-zero GHG emissions throughout our value chain by 2050, as well as reducing water consumption by 50 per cent. By 2030, we aim to be replenishing more water that we use in our direct operations in water-stressed areas.
“Within the same timeframe, we are working towards zero food waste to landfill, 100 per cent sustainable bottles, as well as pro macro-nutritional and alcohol content information on pack or online for 100 per cent of our products.”
Nestlé also has an ambition of reaching net zero by 2050. This has required the company to examine each part of its value chain to understand and develop the right approach for each to reduce emissions.
“Emissions outside our direct control make up the most significant proportion of Nestlé’s total emissions, making it imperative we collaborate with our suppliers to reduce emissions in their operations as well. Since the launch of the Net Zero Roadmap we are working through our product portfolio to see how we can make each product better for the planet,” said Robertson.
Metcash’s commitment to waste reduction and responsible sourcing has led to a 65.9 per cent wasteto-landfill diversion rate, with a goal of reaching 80 per cent by 2028.
Beyond environmental goals, social responsibility is a growing focus, as Metcash highlights, stating that people are its greatest asset.
“We remain dedicated to creating an inclusive and equitable workplace, maintaining a neutral gender pay gap of ~1 per cent amongst our employees,” said a Metcash spokesperson. “We also achieved our gender diversity target of 40:40:20, with notable representation across various leadership levels, including 50 per cent female representation on the Metcash Board and ~50 per cent on the Group Leadership Team.”
Collaboration
is key
A common thread across all these initiatives is collaboration – whether through government partnerships, industry alliances, or cross-sector innovation. Companies are recognising that achieving sustainability goals requires cooperation at every level.
The Cool Soil Initiative, supported by Kellanova, PepsiCo, and others, is an example of industry leaders coming together to support regenerative agriculture and emissions reduction at the farming level.
“We need to be working with our suppliers and our customers to achieve our sustainability ambitions. We proactively engage across our own supply chain and with our retail partners to share our commitments and identify opportunities to work together to accelerate our collective goals,” said a Kellanova spokesperson.
Robertson says a key enabler for a big company like Nestlé is partnerships across its value chain.
“We work in collaboration with farmers, our customers and at time specialist suppliers for certain methods and technologies that will help us meet our commitments.”
A clean future
As regulations tighten and consumer demand for sustainable products increases, businesses in the P&C industry will need to continue adapting. Whether through reducing emissions, improving waste management, or transitioning to renewable energy, the sector is showing clear progress.
The next decade will be crucial in determining how well these efforts translate into long-term environmental and economic benefits, setting a benchmark for sustainability in the industry. ■
* Australian Government - DCCEEW: Australia’s emissions projections 2023 (published Nov 2023)
Above: Nestlé works in collaboration with its farmers
Below: Electric charging stations at Suntory's Swanbank facility
NT FESTIVAL OF FOOD
DARWIN || MAY 2–5 2025
Metcash, Campbells & Convenience & Independent Grocers NT are thrilled to invite you to join us at the 2025 NT Festival of Food!
This truly unique event is your chance to:
Meet & Greet our team and learn how to grow your business with us through an insightful business information session.
Learn & Connect t hrough customer immersion sessions featuring insights from our amazing customers.
Exhibit your products at our trade show and showcase the value of your brand.
Celebrate at a gala dinner with industry peers.
Experience unique, optional activities in the stunning surrounds of Darwin .
For More Information
Contact your Metcash Wholesale Manager or Independent Grocers Merchandise Manager, or scan the QR code to Register Now.
choice
Daniel’s Donuts launches Zooper Dooper range
Daniel’s Donuts has launched a new range inspired by Zooper Dooper’s most beloved flavours; Cola, Lime, Bubblegum, and Raspberry.
The limited-edition Daniel’s Donuts range brings Zooper Dooper’s cosmic flavours to life with each bite delivering the unmistakable taste Aussies know and love.
Adam Stapleton, CEO of Daniel’s Donuts, said they love putting smiles on customers’ faces and dreaming up crazy donut ideas and this collab does just that.
“Zooper Dooper is iconically Australian summer, and we’re thrilled to bring those flavours to life in a fun and innovative way at Daniel’s Donuts.”
Michelle Coleiro, Brand Manager of Zooper Dooper, said they’re really excited for this collaboration as they taste just like a Zooper Dooper.
“This launch extends Zooper Dooper’s iconic flavours beyond the home freezer and we encourage all Zooper Dooper lovers to do their own taste test with a Zooper Dooper & Donut in hand.”
The range will be available until March and will feature special activations and offers.
Astronaut Milk is ready for take off
This issue’s C&I Choice is Astronaut Milk, a new nutritious, green-rated beverage designed to meet the growing demand for healthier school drink options.
With no added sugar and a 5-star health rating, it provides a balanced choice for parents, schools, and students. Recognised for its high nutritional value, it is green certified, making it suitable for everyday consumption in schools.
Rich in fibre, Astronaut Milk supports digestion and gut health. It is a great source of calcium, essential for strong bones and teeth, while high-quality protein helps sustain energy and growth.
Added vitamin D boosts immunity and bone strength, making it a well-rounded option for school lunches and snacks.
With hydration playing a key role in children’s health, Astronaut Milk provides essential nutrients while keeping kids refreshed. Made in Australia by Tea Industries, it supports local farmers and businesses. The convenient 250ml cartons are perfect for school lunchboxes, ensuring a practical and nutritious choice. Loved for its taste, Astronaut Milk makes healthy hydration simple and enjoyable.
To find out more, contact Alexa at alexa@tea.industries
Feel good indulgence with Nice & Natural Deluxe
Indulge in a satisfying and convenient snack with Nice & Natural Deluxe Protein Bars. Full of all the naturally nice ingredients you love and crave, every bite is bursting with the good stuff.
Featuring indulgent layers of nuts, soy crisps and smooth white choc or caramel, all fully enrobed in rich milk or dark choc we might add!
Whether you’re on the go or taking a break, these bars are just what you need to add a little luxe to your day.
With a source of fibre, 8g of protein and no artificial colours or flavours, these Nice & Natural Deluxe Protein bars couldn’t be nicer.
Contact The Distributors through your local warehouse or nationally at 1800 989 022 or info@the-distributors.com.au
Drumstick launches two saucy new flavours
Drumstick has launched two new flavours, Drumstick Saucy Dulce De Leche and Drumstick Saucy Strawberry.
Drumstick Saucy Dulce De Leche features layers of sweet cream and butter caramel loaded with rich Dulche De Leche syrup and finished with Drumstick’s signature chocolate tip. The Drumstick Saucy Strawberry flavour offers a fruity twist with vibrant strawberry syrup swirled from the top to the chocolate tip finish.
Michael Dib, Drumstick Brand Manager, said summer is here and Drumstick is bringing the sauce.
“Whether you’re a die-hard caramel fan or sweet on strawberry, these overloaded Drumstick flavours bring double the sauce and double the fun. We guarantee they’ll hit the spot.”
With 285 Drumsticks sold per minute in 2024*, Peters expects this number to rise aided by the addition of the two saucy new flavours.
Drumstick Saucy Strawberry and Drumstick Saucy Dulce De Leche in packs of 4 for RRP $9.50 at Coles, Woolworths and Independent supermarket freezers, while individual serves of Drumstick Saucy Dulce De Leche are available for RRP $5 at petrol and convenience stores.
*Peters Ice Cream Sales Data, Fiscal Year 2024
“Whether you’re a die-hard caramel fan or sweet on strawberry, these overloaded Drumstick flavours bring double the sauce and double the fun. We guarantee they’ll hit the spot.”
– Michael Dib, Brand Manager, Drumstick
Minecraft partners with Norco to launch flavoured milks
“Milk is one of the most nutritious drinks available providing hydration that’s high in protein, an excellent source of calcium, vitamin B12 and contains natural electrolytes.”
– Ben Menzies, General Manager of Commercial and Strategy, Norco
Minecraft has launched a range of flavoured milks made by Norco Co-operative inspired by the video game.
Brokered by Asembl on behalf of Merchantwise, the brand licensing agency for Minecraft in Australia and New Zealand, the release sees four Norco Minecraft flavoured milks hitting shelves.
The range is available in a new 375ml single-serve size, has no added sugar, is lactose-free, and comes in the following four flavours – Choc Charger, Lime Lightning, Strawberry Slam and Caramel Chug – all with a four-star health rating.
Ben Menzies, General Manager of Commercial and Strategy at Norco, said Norco shares with Minecraft a mission to build a better world through the sustainability of the dairy industry, producing awardwinning milk, and creative innovation.
“We hope Minecraft fans enjoy exploring the world of flavour we have created. Milk is one of the most nutritious drinks available providing hydration that’s high in protein, an excellent source of calcium, vitamin B12 and contains natural electrolytes.”
The Norco Minecraft flavoured milk range is now available in independent supermarkets, Woolworths, and Coles and for RRP $3.60.
Jack Link’s launches Jalapeño Beef Jerky Down Under
Jack Link’s has launched its first spiced innovation in a decade, the all-new Jack Link’s Jalapeño Beef Jerky.
Jack Link’s Jalapeño Beef Jerky satisfies snack time with a zesty flavour that’s nothing short of smoky and spicy.
Dan Bitti, Asia Pacific Marketing Director at Jack Link’s, said it has been ten years since the first spiced innovation, and they can’t wait for the jerky community to get their hands on this new product.
“The Jalapeño Beef Jerky is a top-selling flavour in our birthplace of North America, so it was only right that we brought one of the biggest and best tastes down under. With the recipe that put us on the map long ago blended with unique spices and the zest of Jalapeño chilli peppers our Jack Link’s Jalapeño Beef Jerky are going to go like wildfire.”
Packed with 17g of protein, low in fat and damn tasty for crafty carnivores Jack Link’s Jalapeño Beef Jerky is a dynamic mix of savoury and spicy.
Jack Link’s Jalapeño Beef Jerky is now available from independent retailers and convenience stores for RRP $5.50.
Global ice-cream phenomenon Mini Melts arrives Down Under
Mini Melts, the internationally beloved cryogenically frozen ice-cream brand, is proud to announce its sweet introduction to the Australian market.
ARRIVING ON AUSTRALIAN shores late in 2024, with its unique and innovative production process, Mini Melts brings a new dimension to the ice cream experience, and its arrival in Australia is a testament to the brand’s global appeal and growing recognition of an insurgent brand.
The product is created through a cryogenic freezing process that results in tiny, flavour-packed balls of ice cream, creating a fun, easy-to-eat snack that is delighting customers around the world.
The cryogenic freezing process not only preserves the freshness of the ingredients but eliminates air and water, creating a taste sensation which then melts in your mouth. Nicole and Shaun Piggott, Australian entrepreneurs and siblings, have successfully brought this globally recognised brand to local shores, aiming to introduce Australians to the unique world of cryogenically frozen ice-cream.
“We’re incredibly excited to introduce Mini Melts to Australian ice cream lovers,” said Shaun. “We truly believe in the product and know Australians will love the fun and innovative sensation it offers. Our mission is to deliver exceptional ice cream experiences that bring fun, excitement, and premium taste to our customers.”
Mini Melts first originated in the United States, quickly captivating taste buds across Europe, North America and Asia with its smooth texture, intense flavours, and distinct presentation. Since launching in Australia, Mini Melts has already garnered a loyal following, and the brand continues to grow in popularity. Currently building their presence in NSW, South-East QLD and WA, the Piggotts’ passion for the brand and its quality is clear in every aspect of their business.
With its strong initial success in Australia, Mini Melts is setting its sights on further expansion throughout the country as well as New Zealand. The company is working on bringing the unique Mini Melts experience to even more people in every region, by joining forces with Hospitality, Distribution and Retail partners, here and across the Tasman.
Currently available in a range of 16 flavours, (soon to be 22), Mini Melts offers something for everyone, including dairy and sorbet varieties, gluten free and vegan options.
“Our mission is to deliver exceptional ice cream experiences that bring fun, excitement, and premium taste to our customers.”
– Shaun Piggott
Pringles launches two new limited-edition flavours
Pringles has launched two new limited-edition flavours inspired by overseas locations, Pringles Caribbean Spiced Chicken and Japanese Sticky Teriyaki.
The Pringles Caribbean Spiced Chicken flavour blends the sweet and warm flavours of Caribbean spices, complemented by fire-roasted chicken and zesty lime tang. The Japanese Sticky Teriyaki Flavour is bursting with sweet, sticky and tangy flavour notes inspired by a traditional chargrilled Japanese BBQ glaze.
Ileana Andrei, Senior Brand Manager at Kellanova, said she was excited to introduce the new limited-edition flavours.
“We know chip lovers across Australia and New Zealand love exploring new flavours, and with Pringles Caribbean Spiced Chicken Flavour and Japanese Sticky Teriyaki Flavour, we’re serving up two globally inspired classics with a delicious crunch.
“Whether you’re craving the warm spices of the Caribbean or the savoury-sweet tang of Japanese cuisine, these new flavours are a must-try. We’ve brought iconic, time-honoured recipes from around the world straight to your snack stash - perfect for adding a little international flair to your next snacking moment.”
The new flavours are available nationally at independent groceries, Coles, and Woolworths for RRP $5.50.
Feel full and
focused
with the new Dare Protein Double Espresso
Dare, Australia’s favourite ice coffee brand*, introduces it latest innovation – the Dare Protein Double Espresso iced coffee.
Designed for those who need a powerful pick-me-up, this new beverage packs a punch with 30 grams of protein, 160mg of caffeine and no sugar added in every 500mL bottle, making it the perfect choice to fuel your morning, beat the afternoon slump, or energise your day**.
The Dare Protein Double Espresso not only offers a kick of espresso for that much-needed caffeine boost, it also helps keep you fuller for longer**. With no added sugar, it caters to health-
conscious consumers who don’t want to compromise on taste or quality. Whether you’re heading into a workout, managing a busy day or simply seeking an alternative to sugary drinks, Dare’s Protein Double Espresso is the ultimate companion.
Now widely available, the Dare Protein Double Espresso is an iced coffee that’s as functional as it is flavourful. If you’re looking for a drink that delivers both taste and nutrition, Dare Protein Double Espresso is the perfect choice to keep you going. Call 1800 000 570 or visit myBega portal to place your order today.
** Dare Protein contains 160mg caffeine and protein which increases short-term mental alertness and satiety in adults compared to no/low caffeine drinks or no/low protein drinks. Consumer as part of a balanced diet.
“Lolly lovers will be thrilled to see a reimagination of the Allen’s iconic berry flavour trio - raspberry, blackcurrant and strawberry - with our new Allen’s Berry Bunch.”
– Melanie Chen, Head of Marketing Confectionery, Nestlé
The berry best of the bunch
Allen’s has launched a brand-new lolly for Australians to enjoy, combining three iconic berry flavours to deliver a tasty new plant-based addition.
“BERRY BUNCH HAS entered the chat” - Allen’s is kicking off 2025 in style by launching Allen’s Berry Bunch, a brand-new lolly for Aussies to enjoy!
Fans are sure to find a ‘soft spot’ for the new lolly which is bursting onto the scene with a unique soft-jelly texture, sugary coating. The taste packs a ‘bunch’ too, boasting ripe raspberry, juicy blackcurrant and sweet strawberry flavours.
It’s also berry good news for plant-based lolly-lovers as Allen’s Berry Bunch lollies are vegan-friendly too.
Melanie Chen, Head of Marketing Confectionery at Nestlé, said “Lolly lovers will be thrilled to see a reimagination of the Allen’s iconic berry flavour trio - raspberry, blackcurrant and strawberry - with our new Allen’s Berry Bunch. What’s more, a vegan-friendly flavour will bring a bit of fun to plant-based lolly fans.”
Find out more at allenslollies.com.au
Suntory Oceania launches new zero-sugar Maximus
Suntory Oceania has released Maximus Zero Sugar Grape, taking advantage of the popularity of the ‘better-for-you’ diet sports drink category.
The new release aligns with the rapidly expanding ‘better-for-you’ diet sports drink category, which has seen significant dollar share growth – from 9.5 per cent to 18.1 per cent of the sports drink market in just three years*.
Lisa Pearce, Head of Hydration and Nutrition at Suntory Beverage and Food Oceania, said they’re thrilled to introduce Australian consumers to Maximus Zero Sugar Grape, a product designed to exceed expectations.
“Maximus Zero Sugar Grape is a product that has been years in the making, capitalising on technological advancements to
Premium and sustainable intimate care with Tempt Wellness
Tempt Wellness, a proudly Australian brand, offers premium quality products for intimate and feminine health, distributed nationwide through PeleGuy Distribution, which has been in the industry for more than 25 years.
Tempt Wellness provides carefully tested premium products, including condoms, sanitary pads, and tampons, that prioritise safety, comfort, and reliability.
Using eco-friendly materials and packaging to reduce environmental impact, sustainability is at the heart of everything Tempt Wellness does. Choosing Tempt Wellness supports a greener future.
The sanitary pads feature Anion technology, which helps reduce odours and keeps users feeling fresh all day. The tampons are free from harmful chemicals such as pesticides, dioxins, fragrances, and chlorine, making them a healthier choice for the body.
Tempt Wellness’ TGA-approved condoms offer a safe and reliable option for intimate health.
The brand is committed to providing clear, honest information to help consumers make the best choices for their health and the planet.
Tempt Wellness has been featured on Channel 9, ABC News, and Channel 10, highlighting its dedication to quality, sustainability, and consumer empowerment.
deliver a delicious, zero sugar option that doesn’t compromise on taste.
“We’ve paid close attention to consumer feedback and the growing demand for low and no sugar beverages, while identifying grape as one of the fastest-growing flavours in the sports drink market.”
Maximus Zero Sugar Grape will be available nationwide in a 1-litre pack size, across independent grocery, petrol and convenience stores from today. It is the second Maximus zero-sugar offering and joins the full Maximus line-up of Zero Sugar Blue, Blue, Red, Grape, Passionfruit, Pine Lime, Lemonade and Lime.
*Circana Australia Grocery Convenience Dollars share of total sports drinks MAT to 04/08/24
As the main sponsor of Schoolies 2023, Tempt Wellness encouraged young people to make responsible, thoughtful decisions. Throughout 2025, the brand will be launching even more innovative products, working towards a healthier, more sustainable world—one smart choice at a time.
For more information about Tempt Wellness products or to place an order, contact a Peleguy representative at 1300 377 341, orders@peleguy.com.au, or visit www.peleguy.com.au
“With the new chocolate featuring classic flavours, it’s bound to spark a debate over which iconic ice-cream inspired flavour comes out on top.”
– Melanie Chen, Head of Marketing Confectionery, Nestlé
Name a more iconic trio
Why have one flavour when you can all three? KitKat launches its new ice-cream inspired flavour – KitKat Neapolitan.
NESTLÉ HAS LAUNCHED KitKat Neapolitan, in both block and bar form, inspired by the classic tri-colour ice-cream flavour.
Featuring creamy vanilla and sweet strawberry flavours, complemented by a smooth milk chocolate base and a crispy KitKat wafer, the new addition is sure to evoke a sense of nostalgia in consumers.
Break off a finger when you next need a break. Just unwrap, snap and savour the crisp oven baked wafer fingers all deliciously covered icecream inspired flavoured chocolate. Using piano technology to have a milk chocolate backing and alternating pink and white fingers, not only is the final product beautiful, it’s also delicious.
Melanie Chen, Head of Marketing Confectionery at Nestlé, said they are excited to launch KitKat Neapolitan for the summer season.
“With the new chocolate featuring classic flavours, it’s bound to spark a debate over which iconic ice-cream inspired flavour comes out on top.”
Made with 100 per cent certified sustainable cocoa, supplied through the Nestlé Cocoa Plan, at Nestlé’s Australian factory in Campbellfield in Victoria. KitKat is also the official chitchat partner of Australian charity R U OK?, designed to start meaningful conversations with colleagues, friends, and family.
Designed to take consumers back to cherished moments at the beach, KitKat Neapolitan is available in block and bar form in all major retailers nationwide. The KitKat Neapolitan Block has an RRP of $7 and the four-finger bar has an RRP of $2.50.
Visit www.kitkat.com.au for more information.
Dairy Farmers Classic launches two new limited-edition flavours
Dairy Farmers Classic has launched two new limited-edition flavours inspired by the classic ice-cream flavours Mint Choc Chip and Waffle Cone.
Created to spark a sense of ice-cream shop nostalgia with every sip, the two flavours are sure to evoke summer moods and memories.
Anne Scott, Senior Brand Manager of Dairy Farmers Classic, said if there are two things Australia loves, it’s flavoured milk and ice cream so they’re proud to bring these two delicious treats together to create the perfect flavour match.
“With summer just around the corner, we are excited to introduce two fun and refreshing limited-edition flavoured milks. Perfect for the sunny season, Aussies can look forward to enjoying our Mint Choc Chip and Waffle Cone flavoured milks for a deliciously smooth treat on the go or at the beach.”
Dairy Farmers Classic Mint Choc Chip has a cool and creamy mint choc flavour kick, while the Waffle Cone flavour blends fresh Dairy Farmers milk, with sweet vanilla ice cream and waffle cone flavours to transform the flavoured milk you know and love into a classic flavour twist.
Dairy Farmers Classic Mint Choc Chip and Waffle Cone flavoured milks will be available for a limited time only in NSW, QLD and SA.
CC’s launches new Four’N Twenty range
Two iconic Australian snack foods have joined forces, with CC’s launching two new Four’N Twenty-flavoured corn chips.
The collaboration will see CC’s corn chips topped with the flavours of a Four’N Twenty Classic Meat Pie and a Four’N Twenty Sausage Roll and Sauce.
James Deysel, Marketing Director at Snackbrands Australia, said he hopes customers love it as much as they do.
“As Aussies, we’re a footy-obsessed nation and with the new season approaching we wanted to bring together two Iconic Australian footy snacks to give fans something special.”
Anand Surujpal, Chief Marketing and Growth Officer at Patties Food Group, said the special-edition corn chips brought together some Australian flavour favourites in time for the upcoming football season.
“We’re so excited to kick off 2025 with this CC’s collaboration and we know footy fans won’t be able to say ‘no’ to the new CC’s Four’N Twenty Classic Meat Pie and Four’N Twenty Sausage Roll and Sauce flavours.
“They are a brand-new way for fans to enjoy the Four’N Twenty flavours they have loved for more than seven decades.”
The two new flavours are currently available in P&C, independent retailers, and Coles and Woolworths.
For more information, contact The Distributors through your local warehouse or nationally at 1800 989 022 or info@the-distributors.com.au.
Turn treat time into playtime with Felix Treats
Purina understands that your cat deserves nothing but the best, which is why they have captured the irresistible Felix flavour that your cat already adores and transformed it into a delectable treat form.
“Purina’s
treats are carefully crafted with unique shapes that add an element of excitement to your cat’s snacking routine.”
THE PERFECT WAY to transform your cat’s treat time into a playful and enjoyable experience! With Purina’s delightful range of snacks, each bag is packed with fun and flavour that will captivate your feline friend. Indulge your cat’s senses with our appetising aromas that are sure to entice even the pickiest eaters. Purina’s treats are carefully crafted with unique shapes that add an element of excitement to your cat’s snacking routine. Watch as your furry companion pounces, chases, and plays with these enticing morsels, turning treat time into a thrilling adventure.
Party Mix
An irresistible, colourful mix of meaty treats in different shapes that are full of enticing aromas, delicious flavours and crunchy textures. With three flavours in every bag, they’re triple the treat! Made with no artificial
colours or preservatives, each bag of Party Mix cat treats contains proteins, vitamins and omega-6 fatty acids to ensure your cat gets the nutrients they need.
Play Tubes
Felix Play Tubes Cat Treats are a delicious way to share a moment of fun with your cat. Irresistibly playful with their unique rolling shape and exciting flavour combinations, your cat will find these crunchy treats irresistible. For tasty ways to play, simply grab a treat, toss or roll it on the floor and watch your little rascal chase the flavour. Made with no artificial colours or preservatives, each bag of Play Tubes cat treats contains proteins, vitamins and omega-6 fatty acids to ensure your cat gets the nutrients he needs.
To learn more, call Anthony from Purina on 0437 858 598.
Enjoy healthy snacks on-the-go with JC’s Snack Cups
Introducing JC’s Snack Cups – the perfect grab-and-go treat for any craving.
JC’s fruit and nut blends come in convenient, resealable cups – perfect for onthe-go energy and satisfaction.
Now available in seven delicious mixes, there’s a flavour to suit every taste. From savory and spicy blends to sweet and indulgent combinations, each cup is packed with premium-quality fruit and nuts and carefully crafted ingredients, delivering delicious flavours and lasting fullness.
Whether you’re fuelling up for an adventure or enjoying a midday pick-me-up, JC’s Snack Cups offer something for everyone.
For more information, contact salessupport@jcsqualityfoods.com.au
Pop Fiction delivers blockbuster popcorn
When it comes to snacking, finding a treat that’s delicious, healthy, and guilt-free can feel like a tall order – but Pop Fiction Popcorn delivers on all fronts.
Made from 100 per cent Australian-grown corn and proudly Australian-made and owned, this popcorn is bound to get your taste buds talking.
Available in convenient 25g-30g snack-sized bags, Pop Fiction makes the perfect on-the-go companion, whether you’re at work, on a road trip, or just enjoying a cozy movie night at home.
With four irresistible flavours – Butter, Cheddar Cheese, Sweet & Salty, and Sea Salt – there’s a taste for every craving. Better yet, it’s completely gluten-free and contains no artificial colours, flavours, or preservatives, so you can feel good about every bite.
Crunchy, flavourful, and crafted with care, Pop Fiction is the snack that proves you don’t have to compromise on taste to make a healthier choice. So go ahead, grab a bag, and let your snacking story begin.
For more information, contact salessupport@jcsqualityfoods.com.au
Sesh Snacks:
Taste the Fun, Share the
Moment!
Sesh Snacks bring a premium nut blend with top-quality ingredients, bold flavors, and a fun twist on snacking! Inspired by Aussie larrikin spirit, they’re the perfect match for any social gathering Available in resealable share bags and on-the-go snack packs, they’re made for sharing, enjoying, and bringing the good vibes. Make every occasion a Sesh Snacks moment!
Australia’s tobacco excise mistake – only a U-Turn can fix this mess
Australia’s excessive taxation policy on tobacco is driving the illicit market to unprecedented levels, robbing legitimate retailers, and creating criminal empires that thrive on government inaction and failed policy.
By Theo Foukkare, CEO, AACS
“Australia must adopt a balanced, evidencebased approach that protects retailers, safeguards public health, and cracks down on the criminals profiting from failed policy decisions.”
– Theo Foukkare
The black-market explosion Australia has raised tobacco taxes so high and so fast that we’ve effectively created a massive black market. While the intention behind these tax hikes was to reduce smoking rates and boost government revenue, the reality is far different. The illegal tobacco trade is now literally on fire, controlled by crime groups who see it as an easy and highly profitable operation with minimal consequences.
With illicit tobacco now accounting for over 30 per cent of total consumption, it is clear that this excise strategy is failing. Retailers who follow the law are being undercut by criminals, and the government is losing billions in tax revenue that could have been used to fund essential public services. Treasury’s own figures reveal that tobacco excise revenue has plummeted, from a peak of $16 billion in 2019-20 to below $10 billion last year. This is not a sign of a successful public health policy – it’s a sign of a broken system.
At the going rate, the Federal Government has next to no hope of meeting their National Tobacco Strategy 2023–2030 which aims to reduce adult daily smoking prevalence to 5 per cent or less by 2030, its currently flatlined at around 10 per cent.
The impact on retailers and the public
For legal retailers of tobacco products, these excessive taxes have created an uneven playing field. As consumers increasingly turn to cheaper, unregulated alternatives, legitimate businesses continue to lose consumers to illegal operators, and communities are left exposed to witnessing crime play out in the streets literally every single day.
The problem is compounded by the lack of effective enforcement. While the government continues to raise taxes, it has failed to equip law enforcement with the resources necessary to combat the illegal trade. The penalties for selling illicit tobacco remain weak, and the proliferation
of illegal operators continues to rise. Some retailers caught selling illegal cigarettes have been fined multiple times and continue to operate.
The consequences go beyond economics –public health is at risk. Black market consumers have no idea what they’re smoking, and unregulated products may pose greater health risks than taxed cigarettes. Rather than cutting smoking rates, the government’s policy has made illicit tobacco more accessible and affordable.
A Policy Failure That Must Be Addressed
Unless the government takes immediate action to pair excise increases with strong enforcement, we will continue to see the illicit tobacco trade explode. The consequences are clear: billions in lost revenue, a thriving criminal industry, and a policy failure that does more harm than good.
Tobacco taxes were meant to reduce smoking, not fuel crime. The failure to properly enforce regulations while ramping up taxes has made smoking cheaper for many Australians through black-market channels, undoing the very health outcomes these policies aimed to achieve.
Meanwhile, legal businesses that have always played by the rules are being punished, while criminal enterprises flourish in plain sight.
It is time for a change. Australia must adopt a balanced, evidence-based approach that protects retailers, safeguards public health, and cracks down on criminals profiting from failed policies. Enforcement can only achieve so much when the price of illicit tobacco is half that of legal. The fact is, extreme excise on tobacco is working counter to the very principles it is designed to uphold.
In the interests of its own bottom line, as well as in the interests of safer communities, national health targets and the legal retail industry, it is time for the Government to seriously consider lowering the excise on tobacco. ■
“Apart from the ability to fundraise for this critical organisation, our quarterly Redkite Weeks provide a fantastic opportunity for engagement by our in-store team members.”
– Tony Parry
The power of giving back
Partnering with Redkite for the past five years, Reddy Express supports families of children with cancer through fundraising events that engage both employees and customers.
Words
Tony Parry, Chief Customer Officer, Shell Reddy Express / OTR Group
THERE’S NOTHING AS rewarding as seeing a child’s smile, knowing that you’ve done your part to add a little joy to their life. That’s why Coles Express – now Reddy Express – has officially partnered with Redkite for the past five years, raising over $10 million to support the families of children with cancer.
I first met the team at Redkite in mid-2020 and was both inspired and saddened to hear about the work they do with families facing some of the toughest situations any child and their parents can imagine.
When you think about terminal illness in children, your mind (and heart) automatically contemplates the physical challenges the sick child will face. But many do not realise the extensive flow-on impacts of illness on the families of these children. Often, one parent may need to leave work, reducing household income, while medical bills accumulate. Families can be separated as a parent and child travel for treatment and the stress of the child’s prognosis further strains relationships and the family unit. Redkite provides essential financial and practical support to help families navigate these overwhelming circumstances.
Reddy Express is a keen supporter of community partnerships and charities, so we were delighted to partner with Redkite in September 2020 for our first official Redkite week, raising more than $500,000 – a great way to kick off our partnership – which continues to grow year on year.
Apart from the ability to fundraise for this critical organisation, our quarterly Redkite Weeks provide a fantastic opportunity for engagement by our in-store team members. This has helped build a highly motivated team who continually go above and beyond to connect and inspire customers through their own creative flair and dedication. It is a celebration of fun, team camaraderie and commitment to the Redkite families who have been devastated by their child’s cancer.
In the lead up to each Redkite week, our teams get together with their Area Managers to create their costumes (they love a wig and tutu – even the men!) and the look and feel of their store, always with a healthy dash of red to draw it to the attention of customers. Giving our team the freedom to be creative has meant we’ve had had plenty of hair dye, head shaves and even a tattoo. As our teams tell us, they love to put the fun into fundraising.
We have also heard a number of personal stories from team members highlighting their link to the charity, which gives their work teams even more incentive to collect those donations across the week. Our friendly and engaged Reddy Express teams have made it clear they love being part of Redkite week.
Most importantly, our customers tell us that they appreciate our Redkite fundraising weeks and their generosity at the register attests to that. We are thrilled that they share our passion for giving back to the community, by making donations or simply stopping by to cheer our teams on; their support is invaluable. Our next Redkite week kicks off on 24 March – why don’t you drop in and help us celebrate? ■
Redkite
Redefining rest-stops
A Birmingham-based fuel station operator is expanding into the hotel business, with the opening of a nine-bedroom hotel above the forecourt. Following a successful first year in business, owner Danny Ahmed tells reporter Simon King about plans to expand the concept internationally.
WHILE STAYING THE night above a petrol station may not be everyone’s idea of the perfect luxury break, forecourt owners Rahila and Danny Ahmed insist their nine-bedroom boutique hotel, built over their Gulf site in Birmingham, has been so popular since opening in January 2024 that they intend to offer the template to other operators.
Hotel Holloway, a conversion of former office space, brands itself as an “oasis of comfort and sophistication” close to the city centre.
With a drop in demand for office space as many work from home, Ahmed, together with his late father-inlaw, Arshad Iqbal – a former director of Falcon Service Stations – came up with the idea of the vertical expansion into hospitality.
Ahmed bought out the tenants, a charity, in November 2022, and works began on the hotel the following January.
From the outside, the establishment, looks unprepossessing – a one-floor block running the entire width of the forecourt, with an entrance stairwell to the left.
Ahmed said the hotel uses what might have been dead space to create revenue for the business. As well as the hotel and forecourt, the site also includes a large convenience store, hand car wash and Bull Burgers, all of which are owned by the enterprising couple. In addition to this site, the Ahmeds also run three other petrol stations.
Ahmed, who has owned the busy Birmingham city centre forecourt for 13 years, said it took about a year to get planning and building consent for the project.
“Part of that was because of the administrative backlog from the pandemic, but also because of the potential hazards of accommodation above a petrol station,” he said.
“The building has concrete floor, ceiling and walls, fire resistant doors and windows which are 65mm thick.”
Ahmed said the £1.2 million investment is paying off, and is projecting turnover of £465,000 in its first year.
“We will achieve our return on investment much quicker than I had originally planned,” Ahmed said.
The hotel offers self-check-in with a unique AI-generated PIN number granting access to the hotel, and the room.
Serviced by daily linen deliveries, the third-party company has its own code to access the hotel.
“The linen is always fresh; we change everything in every room,” Ahmed said.
The hotel itself has no facilities other than the rooms, which list at between £99 and £180 for a night in February. However, guests receive 10 per cent discounts at the Bull Burgers fast food outlet on the forecourt, and 20 per cent reductions in the Costcutter convenience store, free parking, access to EV charging and a complimentary mini valet at their adjoining hand car wash with “signature” bookings.
The petrol station, with the hotel to the left Hotel Holloway hotel entrance
“Within the next 12 months, we’ll have another two more hotels above petrol stations; the first one will be in Old Trafford, Manchester and offer 23 rooms.”
- Danny Ahmed, Owner, Hotel Holloway
Reviews on online booking platforms such as TripAdvisor and Booking.com are positive, with scores of 5 stars and 8.3 out of 10 respectively.
As a spin-off initiative, Ahmed plans to help other forecourt operators use his experience to develop extra space on their sites into hotels. He also plans to showcase this project and the consultancy business by taking a stand at The Forecourt Show 2026, which is running between April 13-15 at the NEC in Birmingham next year.
“We have learned so much that we can pass on,” Ahmed said. “Within the next 12 months, we’ll have another two more hotels above petrol stations; the first one will be in Old Trafford, Manchester and offer 23 rooms. I won’t own the petrol stations, but I will own the hotel.
Ahmed says the retailer stands to benefit from an increase in potential customers on site.
“Almost every single guest who has stayed at Hotel Holloway has gone downstairs and used the facilities,” he said.
“When it’s time to leave, they hop in the car, fill up with fuel, buy something from the shop, and head off.”
Interest from the UK, and further afield “People have contacted me and asked to look at their sites, but they’ve got nothing of great interest in their location,” Ahmed said. “For sites near football stadiums, it will work, as people do travel to watch football.
“From Hotel Holloway, we’ve got music venues, theatres and shopping on our doorstep. The only things that we can’t guarantee about Birmingham a beach or the weather.”
Ahmed said that he’s had a few international enquiries, particularly from retailers in the Middle East and Asia.
Looking ahead
In early 2025, Ahmed is launching an app for Hotel Holloway, which will give guests even more control.
“With the app, customers will be able to change the channels on the TV, send notifications including requesting a room be made up, turning the lights off and change the air-con temperature,” Ahmed said.
He said that with Birmingham promoting more environmental transport, with a clean air zone already in place, he is taking further precautionary action to safeguard his business with plans to knock down and rebuild the site as a 14-floor hotel and spa with 170 rooms, and 40 apartments.
“The site sells 1.5 million litres of fuel currently, so we are in no hurry, but we need to future-proof ourselves and look after our assets,” Ahmed added.
“Within 10 years, I believe we’ll have multiple sites with hotels; however, we are still going down the petrol station route, bringing former sites back to life. ■
Hotel Holloway hotel lobby
Hotel Holloway room interior
The petrol station features a Costcutter convenience store
SPAR’s night of nights
SPAR Australia recognises its outstanding supplier partnerships at its 2024 Supplier Awards Gala Dinner.
SPAR AUSTRALIA’S 2024 Supplier Awards Gala Dinner, which brought together key industry leaders, was an opportunity to recognise those suppliers who have gone above and beyond in delivering excellence, innovation, and quality to Australian customers.
Mark McGuinness, Chief Operating Officer at SPAR, addressed the attendees with a powerful message about navigating today’s complex retail landscape.
“The global food supply chain continues to face disruptions caused by climate change, geopolitics, and technological challenges. At SPAR, it’s a proven formula: providing our customers with everyday value delivers clear benefits that drive our long-term business success.
“Tonight, we recognise the suppliers who have gone above and beyond to help us navigate these times. Your commitment to collaboration, innovation, and shared purpose is what sets you apart, and we are
grateful for your continued support.”
Lou Jardin, CEO of SPAR Australia, expressed his optimism for the future, noting the increasing interest from major multi-store operators and independent retailers in expanding their presence across regions such as New South Wales and Queensland. This expansion reflects the crucial contribution independent retailers make to Australia’s vibrant retail sector and local economies.
Picking up the SPAR Supplier of the Year 2024 award was Nestlé Aust Ltd, with the award acknowledging their exceptional performance, unwavering commitment to collaboration, and their integral role in helping SPAR achieve its long-term goals.
“To our supply partners, all of us at SPAR thank you for being here to celebrate with us. Let’s take this opportunity to reflect on the great work we’ve done together over the past year and look forward to the opportunities that lie ahead,” said Jardin. ■
SPAR Supplier of the Year 2024: Nestlé
Chargeback Supplier of the Year: Warwick Meats QLD
Mark McGuinness, Chief Operating Officer at SPAR
Lou Jardin, CEO of SPAR Australia
Sarah Wallace from Nestlé
2024 SPAR SUPPLIER AWARD WINNERS
SPAR Supplier of the Year 2024
Nestlé Australia
Chargeback Supplier of the Year
Warwick Meats QLD
Delicatessen Supplier of the Year
Primo Foods
Bakery Supplier of the Year
Gruma Oceania
Food for Now Supplier of the Year
Inghams Enterprises
Perishable Supplier of the Year
Bulla Dairy Foods
Freezer Supplier of the Year
McCain Foods
Grocery Supplier of the Year
Nestlé Australia
Non-Food Supplier of the Year
Duracell Australia
Convenience Foods Supplier of the Year
Asahi Lifestyle Schweppes
Private Label Supplier of the Year
Confectionery Trading Co
Promotional Support Supplier of the Year
Carman’s Fine Foods
Bakery Supplier of the Year: Gruma Oceania
Perishable Supplier of the Year: Bulla Dairy Foods
Freezer Supplier of the Year: McCain Foods
Grocery Supplier of the Year: Nestlé Aust
Non-Food Supplier of the Year: Duracell Australia
Convenience Foods Supplier of the Year: Asahi Lifestyle Schweppes
Private Label Supplier of the Year: Confectionery Trading Co
Promotional Support Supplier of the Year: Carman’s Fine Foods
Delicatessen Supplier of the Year: Primo Foods
Food for Now Supplier of the Year: Inghams Enterprises
CCEP named Top Employer in Australia for 2025
COCA-COLA EUROPACIFIC Partners (CCEP) Australia has been recognised as a top employer in Australia for 2025 by the Top Employers Institute, highlighting its strong workplace culture and commitment to employee wellbeing.
The certification is based on the Top Employers Institute’s HR Best Practices Survey, which evaluates organisations on areas such as diversity, equity and inclusion, wellbeing, learning, and talent acquisition.
Sally Byrne, Vice President of People and Culture at CCEP Australia, said they’re extremely proud to have built a culture where employees feel respected and empowered, and it’s a privilege for this to be recognised.
“Cultivating a strong sense of connection and community – where everyone feels welcome to be themselves, be valued and belong – not only supports individual performance, but also that of the collective.”
David Plink, CEO of the Top Employers Institute, praised the company’s efforts.
“The Top Employers Certification Programme highlights the dedication of our Top Employers as they continue to set the standard, consistently delivering world-class HR strategies and practices.
“Amidst constant change – through technological advances, economic shifts, and evolving social landscapes – it is inspiring to see people and organisations rise to the challenge.”
Globally, CCEP has set ambitious goals, including having 45 per cent of management positions held by women and 10 per cent of its workforce represented by people with disabilities by 2030.
Bowser Bean raises over $57,000 for Make-A-Wish Foundation
BOWSER BEAN, A LONG-STANDING supporter of the Make-AWish Foundation, has raised over $57,000 for the charity in 2024.
At a morning tea at Bowser Bean Kyneton, Alexandra Fotopoulos and Megan Johnson from Make-A-Wish were joined by members of the Bowser Bean support office team to hand over a $57,449.55 cheque.
Johnson, Group Head of Fundraising at Make-A-Wish, said they are so grateful for Bowser Bean’s ongoing support.
“With record numbers of new applications into our Wish program over the past year, Bowser Bean’s vital support continues to make an extraordinary impact in the community, allowing wish kids and their families to create moments to look forward to and memories that will last a lifetime. We are so grateful for their ongoing support.”
This significant contribution reflects the company’s ongoing commitment to giving back to the community and supporting a cause close to their hearts. Since 2011, Bowser Bean has raised over $800,000 for the charity, inching closer to their ambitious $1 million goal.
Haydn Tierney, Managing Director at Bowser Bean, said it is a privilege to partner with such a wonderful charity.
“Make-A-Wish makes a massive impact on the lives of sick kids and their families, and this cause resonates with our crew.”
The funds raised come from a variety of initiatives across Bowser Bean sites, including the sale of vintage-style A3 posters customised to showcase local areas, excessively packed lolly bags, and donation boxes.
The company also participates in World Wish Day each year, running a dedicated fundraising campaign. For every coffee sold on the day, $1 is donated, and a raffle is held featuring prizes sourced through supplier partnerships. Additionally, Bowser Bean offers advertising opportunities on selected site fences, with proceeds directed to Make-A-Wish.
CCEP has a goal of having 45 per cent of management positions held by women by 2030
Bowser Bean has raised over $800,000 since 2011
Morning tea was held at Bowser Bean Kyneton
Ampol appoints Executive General Manager to newly created role
AMPOL HAS ANNOUNCED experienced leader Brad Blyth as the Executive General Manager of Technology, Digital and Data.
Formerly Chief Information Officer at Kmart and Target AU/NZ, Blyth brings a wealth of experience in digital and IT in both B2C and B2B environments, having previously held positions at Flybuys, CommBank, Coates Hire, and Balfour Beauty.
Matt Halliday, CEO and Managing Director of Ampol, highlighted the importance of this new role.
“The creation of this leadership role acknowledges the crucial role of digital, data and technology in advancing Ampol’s strategy as we aim to stay ahead of evolving trends and demands of our customers and stakeholders.
“Brad’s experience and track record in driving digital transformation to achieve meaningful and sustainable growth is undeniable, and he is the ideal leader to guide the team through the evolution of our digital strategy.”
During his time at Kmart and Target, Blyth was responsible for the global technology teams across retail, online, manufacturing, and supply chain, driving business growth through digital strategies and the smart application of data and technology.
Blyth said he is honoured and excited to lead Ampol’s technology, digital and data team.
“Ampol has a rich history of success, and in an ever-changing industry, it is uniquely positioned to make a meaningful impact on the lives of everyday Australians and New Zealanders as we all navigate the energy transition.
“Having the right digital strategy and executing it effectively is essential to exceeding customer expectations in an ever-evolving environment, and I look forward to playing my role in helping to unlock Ampol’s next phase of success.”
SA Government bans “junk food” ads on public transport
THE SOUTH AUSTRALIAN Government is set to ban “junk food” advertising on Adelaide Metro buses, trains, and trams from 1 July 2025.
Data from Cancer Council SA shows that almost 80 per cent of food and drink advertisements on South Australian buses promote unhealthy food and drinks such as such as chocolate, lollies, confectionery, desserts, ice creams, soft drinks and chips.
Chris Picton, Minister for Health and Wellbeing, said banning these ads in some of the key places they are seen regularly –especially by children – is a sensible step towards a healthier South Australia.
“Each year, big brands spend millions of dollars on catchy slogans and appealing ads to encourage South Australian children to consume more highly processed foods containing high fat, high salt and high sugar.
“The rising rates of obesity are concerning, which is why we have developed an evidence-based policy to restrict the advertising of unhealthy food and drinks on State Government buses and trams.
“This policy recognises that the cumulative exposure of unhealthy food and drink advertising influences a child’s food preferences and intake and the associated pester power children use to persuade parents.”
In 2024, overweight and obesity attributed to the burden of over 30 diseases and accounted for 8.3 per cent of total disease burden in Australia, with obesity overtaking tobacco as the leading risk factor contributing to disease burden in Australia.
Preventive Health SA, in partnership with the Department for Infrastructure and Transport, are leading the implementation of this policy which aims to reduce exposure to unhealthy food and drink marketing which is associated with a reduction in the purchase of these products.
Marina Bowshall, CEO of Preventive Health SA, said unhealthy diets continue to be a leading public health risk.
“Reducing exposure to unhealthy food and drink marketing, promotion, and sponsorship, especially children’s exposure, is a focus for Preventive Health SA and is a key priority within the National Obesity Strategy 2022-2032.”
Brad Blyth, Executive General Manager, Technology, Digital, and Data at Ampol
Small businesses hit with higher card fees than big retailers
Small businesses in Australia are paying significantly higher debit and credit card fees compared to large retailers, according to submissions to the Reserve Bank of Australia’s (RBA) review of merchant payment costs and surcharging.
“This skewed approach to fees is a betrayal of small businesses and their customers who want to access their own money at the lowest possible cost.”
– Brad Kelly, cofounder, Independent Payments Forum
THE INDEPENDENT PAYMENTS Forum (IPF) has criticised banks and card schemes for maintaining what it describes as an unfair fee structure. IPF claims that small businesses are often charged three to five times more than major retailers, based on RBA data.
“This skewed approach to fees is a betrayal of small businesses and their customers who want to access their own money at the lowest possible cost,” said IPF co-founder Brad Kelly.
Some banks and US card schemes have pushed to protect all aspects of their fees – interchange, scheme fees and margin – while hiding them by banning surcharging, according to submissions made to the RBA. IPF argues that such a move would obscure the real cost of card payments for businesses and consumers.
“In the end, this is all about banks and card schemes maintaining their record profits and sweetheart deals with big retailers and supermarkets, while attempting to hide the high fees they levy on small businesses by banning surcharges,” Kelly said.
Despite an increase in card payments and regulatory intervention on interchange rates, debit card fees have remained high over the past decade. Australians now make 15.3 billion card payments worth $1.02 trillion annually, with debit card transactions accounting for 76 per cent of total purchases.
Warwick Ponder, co-founder of the IPF, warned that abolishing surcharging without addressing the underlying fees would harm small businesses.
“Abolishing surcharging without addressing fees will simply mask this market failure and result in price increases and job losses at small businesses that will ultimately be detrimental to consumers,” Ponder said.
The Australian Competition and Consumer Commission (ACCC) has also acknowledged the disparity, stating in its submission that “the current retail payments system appears to have shifted the greatest costs to small businesses and consumers, who are the actors in the system with the least bargaining power.”
Major retailers, including Coles, Woolworths, and Chemist Warehouse, have not provided public submissions to the inquiry. Meanwhile, the Australian Banking Association suggested that some merchants may use surcharging as a revenue stream rather than a cost-recovery mechanism.
Kelly rejected that claim, stating that small businesses do not profit from surcharges.
“When you tap your card for a $100 transaction at your local small business, that business gets $100. The $1.60 surcharge goes to the payment provider to cover the cost of acceptance. If we ban surcharging, the small business will only get $98.40. This is almost their entire profit margin.”
IPF has urged the RBA to intervene to ensure fairer payment conditions for small businesses, arguing that banks and card schemes have disproportionate power in the market.
“We need and rely on the RBA to step in and ensure those with the least market and bargaining power get a fair deal,” Ponder said. ■
Ü Envirotank double-wall tanks are fully compatible with all modern fuel types including alcohol blends and low sulphur diesel.
Ü Double-Walled Envirotanks fully comply with the secondary containment requirements of AS 4897. This is in addition to the design meeting AS 1940 and UL 1316.
Ü Two (2) 100% corrosion proof and structural walls provide the ultimate in leak protection.
Ü The Hydroguard® System is a proven hydrostatic testing system that continuously monitors the integrity of the inner and outer tank walls in all installed conditions. The
Clereflo™ Range of Oil Water Separators by Envirotank
Ü Clereflo™ forecourt and full retention separators.
Ü Third-party peer reviewed and certified by UniSA as exceeding BSEN-858 compliance.
Ü Suitable for use in all Australian conditions.
Lowes Petroleum recognises excellence with annual driver awards
LOWES PETROLEUM HAS recognised excellence in truck driving with its annual driver awards, highlighting the professionalism and dedication of its workforce.
The awards, now in their third year, aim to celebrate drivers not just for their transportation skills but for their contribution to enhancing the trucking industry’s reputation as a profession.
Bernie Morris, General Manager of Health, Safety, Security and Environment (HSSE) at Lowes, said the awards have had a transformative impact on the company’s culture, attracting younger and experienced drivers to the industry and elevating standards across the board.
“It was our hardest year yet to pick the winners. We started the awards because we understand how critical our drivers are to our industry. In acknowledging them, little did we realise the enormous and positive cultural effect it would have.
“The trucking industry is a professional industry, and these drivers want to be seen as professionals. When we award and recognise our drivers for professionalism, it creates an awareness outside of the industry that this is a long-term career. The way to address the national driver shortage, not to mention the ageing workforce, is by creating a culture of professionalism which will both retain and attract people to the sector.”
This year, nominations for the awards more than tripled, with drivers nominated by their peers across Lowes Petroleum’s 500plus staff. Judges noted that nearly every nominee displayed a commitment to best-practice standards, with many going above and beyond in their daily work.
One of the standout winners was Boggabilla Depot driver Jon Jon Charles, 39, who has worked with Lowes Petroleum for a decade
after transitioning from driving grain tipper trucks to fuel tankers. Charles, who emigrated from the Philippines to Goondiwindi as a child, was deeply moved by the recognition.
“Every day I work to the best of my ability. Driving carefully and being on time – taking pride in everything I do. I love this area –the community. I was speechless when the award was announced.
“I still don’t know who nominated me, but whoever saw me do the things I do, I am thankful for the recognition. I couldn’t believe I was nominated, and to win was just amazing.”
Charles’ journey in the trucking industry has not been without challenges. In 2017, he was involved in a serious head-on collision that claimed three lives, leaving him with significant physical and emotional scars. Despite not being at fault, the incident profoundly affected him and his family.
“It really affected me personally and my whole family,” he said. “The recovery was very long and painful: physically and mentally. It was a hard road, and to this day, I am still getting there.
“I am better than before though; I am very thankful to the people involved in my recovery – from the medical team of doctors and nurses, my friends and family, to the Lowes team and, of course, the Goondiwindi community. Even customers would ask me how I am going with what happened. I am very thankful to everyone.”
Charles remains passionate about his work, especially during busy harvest periods when he enjoys engaging with customers. He hopes the industry’s growing recognition of professionalism will inspire others to consider a career in trucking.
“I love driving,” he said. “Like any job, it does come with some risks, but if more people could see what a good job it is, they might find they enjoy it.”
Jon Jon Charles, a Boggabilla Depot driver, was recognised at the annual awards
BP Australia partners with carsales to offer fuel discounts
BP AUSTRALIA HAS partnered with carsales to offer its members a 6 cent per litre discount on fuel at over 900 BPs across the country.
By tapping into BP’s extensive network, carsales is offering its members a practical way to save on everyday expenses. The discount is seamlessly integrated into the carsales app, ensuring convenience and ease of use for members.
Rafael Constantinou, Executive General Manager of Marketing, Content and Customer at carsales, said they’re excited to be partnering with BP to bring real savings and value to its members.
“This collaboration reflects our commitment to supporting Australians throughout their car ownership journey. By integrating this offer into the carsales app, we’re making it easier than ever for our members to save at the pump while delivering added value through convenient and seamless solutions.”
Amanda Woollard, Vice President, Marketing Australia and New Zealand at BP, said by partnering with carsales, they’re bringing more rewards to Australian drivers every time they fill up.
“We’re keeping our customers at the heart of everything we do, and that means finding more opportunities to surprise and delight them with rewards while supporting their convenience and mobility needs.”
The offer applies to E10, 91, 95, Ultimate 98, Diesel, and Ultimate Diesel and is available to carsales members via the carsales app.
Viva Energy secures future of Melville Island Fuel Facility
VIVA ENERGY AUSTRALIA has announced a partnership that will ensure the continued operation of the Melville Island Fuel Facility.
The collaboration with Tiwi Port and Marine and the Department of Defence will bring together Australia’s leading energy provider with an Indigenous-led commercial business to ensure ongoing operations of the Melville Island Fuel Facility.
Located 80 km north of Darwin, the 30-million-litre fuel facility is a vital asset for the region, supporting industries and enhancing Defence’s fuel capabilities and resilience. The agreement comes at a critical time, as the facility faced closure following the previous operator’s administration.
Under the partnership, Tiwi Port and Marine will take over port operations. Viva Energy has secured a long-term exclusive licence
to manage the fuel facility, bolstered by a storage agreement with Defence. This collaboration guarantees the facility’s future and provides stability for the community.
Scott Wyatt, CEO of Viva Energy, said it was tremendously exciting to formalise this important partnership.
“This deal aligns closely with Viva Energy’s long-standing commitment to supporting reconciliation and positive outcomes for First Nation’s people and our obligations to Defence, which is one of our company’s most strategic customers. Through this longterm partnership, Viva Energy will utilise our core business skills and expertise in fuel supply chain operations to run the Melville Island Fuel Facility, providing long-term certainty for the business and Defence.”
Victoria to cap fuel price rises under new Fair Fuel Plan
VICTORIAN MOTORISTS WILL soon have fuel price rises capped and locked for 24 hours as part of the Labor Government’s cost-of-living relief efforts.
The Fair Fuel Plan will require fuel companies to publicly report price changes a day in advance and keep them fixed for 24 hours.
“You know how much fuel prices fluctuate – under our plan, you can find out tomorrow’s fuel price at every single servo on your route to work and make your decisions accordingly,” Premier Allan said.
The plan follows data from the Australian Competition and Consumer Commission (ACCC), which found that Melbourne motorists could have saved up to $333 annually by filling up at the lowest point of the fuel price cycle.
Under the plan, over 1,500 fuel retailers across Victoria will be required to report real-time pricing data, which will be integrated into a new fuel finder feature on the Service Victoria app.
Unlike commercial fuel price websites, the government’s fuel finder will include every provider, remain ad-free, and avoid favouring any particular outlet.
In addition to mandatory reporting, the plan will cap fuel price rises to once per day, with prices being set the day before and locked in for 24 hours. This will allow consumers to plan their fuel purchases without unexpected price hikes.
“To help you save money at the servo, we will require fuel companies to publicly report their price changes the day before –and lock them into that price for 24 hours,” Premier Allan said.
Fuel retailers will still have the flexibility to lower prices at any time throughout the day.
The Fair Fuel Plan will roll out in phases throughout 2025, with the Service Victoria fuel finder set to launch later this year. New regulations and legislation will be introduced to ensure compliance, with penalties for non-compliance currently under consideration.
ACCC clears Viva Energy’s acquisition of LOC Global
THE ACCC HAS given the green light for Viva Energy’s acquisition of the remaining 50 per cent stake in LOC Global from New World Corporation (NWC), after the fuel giant agreed to divest 14 retail fuel and convenience sites.
The court-enforceable undertaking addresses competition concerns related to the overlap between Viva Energy and LOC, which operates over 100 Liberty-branded retail sites across mainland Australia.
“Without the divestiture, the ACCC was concerned the proposed acquisition could increase prices and reduce service offerings, particularly in Adelaide and in certain local areas in Darwin, regional Queensland, and regional Victoria,” said ACCC Commissioner Dr Philip Williams.
The 14 sites, located in South Australia, Victoria, Northern Territory, and Queensland, will be transferred to Solo Oil Corporation, a wholly owned subsidiary of NWC. The divestments must occur on or before the finalisation of Viva Energy’s acquisition of LOC.
“We consider with the divestments, Solo will become a viable, effective, and long-term standalone competitor to Viva.”
As part of the proposed acquisition, Viva Energy will acquire 88 active LOC retail fuel sites and 10 planned sites across South Australia, Victoria, Western Australia, New South Wales, Queensland, and Northern Territory.
Viva Energy operates a nationwide fuel supply chain, including retail brands like Coles Express, Reddy Express, and OTR sites. Its acquisition of LOC initially raised concerns about competition in the retail fuel sector across metropolitan and regional areas in South Australia, Victoria, Western Australia, New South Wales, Queensland, and the Northern Territory.
The ACCC also assessed competition in Adelaide’s wholesale petrol market but concluded the acquisition would not substantially lessen competition in that segment.
Viva Energy initially proposed to divest 12 sites but increased the number to 14 in response to ACCC feedback. Additionally, 13 LOC sites excluded from the deal will continue to be operated by Solo.
With the divestment plan in place, the ACCC believes the acquisition will not harm competition in any market, paving the way for the transaction to proceed.
Ampol announces new additions to its Board of
AMPOL LIMITED HAS announced the appointment of Helen Nash and Stephen Pearce as Independent Non-Executive Directors, effective 1 March 2025.
Steven Gregg, Ampol Chairman, said the new appointments, along with the recent addition of Guy Templeton in December 2024, will strengthen the board’s expertise.
“We welcome Helen Nash and Stephen Pearce to the Ampol Board. Their experience and insights will be invaluable as Ampol executes its strategy.”
Helen Nash brings over 20 years of marketing experience across consumer goods, publishing, media, and quick service restaurants. She previously held senior roles at McDonald’s Australia and New Zealand, including Chief Marketing Officer and Chief Operating Officer.
Directors
Nash is currently Chair of Inghams Group Limited and a Non-Executive Director at Metcash Limited. She has also served on the boards of Southern Cross Media Group, Blackmores, and Pacific Brands.
Stephen Pearce has more than 30 years of financial and commercial experience in mining, oil and gas, and utilities, with over 20 years as a director of public companies. He was Finance Director at Anglo American plc for more than six years and previously served as CFO and executive director at Fortescue Metals Group. Pearce currently sits on the boards of BAE Systems, South32, and Wyllie Group.
Nash and Pearce are both members of the Australian Institute of Company Directors, with Pearce also being a Fellow of the Institute of Chartered Accountants.
CEFC partners with Metro Finance after boost for EV loans
THE CLEAN ENERGY Finance Corporation (CEFC) has once again teamed up with independent Australian non-bank lender, Metro Finance, saving eligible customers who finance a $60,000 electric vehicle about $1,700 in interest over five years.
This partnership follows the introduction of the Albanese government’s New Vehicle Efficiency Standard (NVES), which came into effect on 1 January 2025, delivering more choice of cleaner, cheaper-to-run cars.
The Standard will reduce emissions from new passenger vehicles by more than 60% by 2030 and roughly halve the emissions of new light commercial vehicles over the same period. In addition, motorists are predicted to save around $95 billion in fuel alone by 2050 and over the same period, transport sector carbon emissions are expected to be reduced by around 321 million tonnes.
“We are helping more Australian businesses into the EV market, with a new $50 million initiative for farmers, freight companies and other small and medium businesses to obtain cheaper finance for electric vehicles along with solar, batteries and more energy efficient equipment.
“Under the previous $50 million commitment announced in July 2024, the finance delivered over 4,000 EVs onto Australian roads as of December 2024,” CEFC said in a statement.
EVs made up 9.5 per cent of light vehicle sales in 2024, up from 8.4 per cent in 2023 and 3.8 per cent in 2022. Over 100,000 new EVs were sold in 2024 and there’s an estimated 283,000 EVs on Australian roads.
17
& 18 March 2026
ICC Sydney
Co-located with AACS Connect 26
In its 35th year, the Convenience & Impulse Expo continues to be the most powerful networking and product launchpad event in Australian C-retailing.
In 2026 we embark on an exciting new era of collaboration with the Australian Association of Convenience Stores.
Next March at ICC Sydney, C&I Expo will be co-located with AACS Connect, the industry’s pre-eminent educational members-only Summit and Awards evening. By aligning the two biggest events in the Convenience calendar, we're providing an unparalleled platform for success with three full days of knowledge sharing, exploration and networking.
C&I Expo is the only Convenience trade show to welcome exhibitors and retail visitors from all banners and brands. We attract attendees from across Australia and Asia Pacific eager to discover the newest trends in C-retailing products, technology and equipment.
We are now accepting stand bookings for 2026
Tuesday, 17 March • C&I Expo Day 1
Wednesday, 18 March • C&I Expo Day 2
Thursday, 19 March • AACS Connect 26 Summit & Gala Dinner Connect, learn and discover.
AACS vision is to champion convenience to enable its members to thrive.
AACS is the peak industry association representing convenience retailers and suppliers across the Australian Fuel & Convenience industry. With more than 100 supplier members and representing retailers that manage more than 6800 stores, AACS continues to be the leading voice for convenience.
The AACS Connect annual Summit and Black Tie Gala offers a full day of education, followed by the industry’s night of nights – truly the party of the year! Find out more at aacs.org.au
