Australia’s largest distributor of sustainable printable materials and consumables Ball&Doggett_AustralianPrinterAD_Cover.pdf 1 8/9/22 1:05 pm LEADING THE INDUSTRY FOR OVER 70 YEARS IN PRINT | SPRINTER.COM.AUSEPTEMBER 2022 DuPont’s Lucy Chen on Women in Print Print underpinnedexcellence,byquality How to be an expert in print: Posterboy Printing The many advantages of workflow/MIS technology
Thank you for being absolute legends as always. We got the flyers delivered yesterday and they are great. Lis
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Just wanted to let you know that we have had a great response to the latest brochure you printed. The retailers love it! Thanks for another great printing job!Nicole
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Thanks for your assistance with this print job. All received and printing looks great! Really appreciate the speedy turnaround.
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SEPTEMBER 2022
CONTENTS ABC Copier Solutions 51 Adco International 51 Admag 55 Accura 27 All Work Crane Services 10 Allkotes 10 Ball & Doggett OFC,14,15,16,17 Bottcher Australia 40 Central Commercial Printers 51 CTI Colour Printer 56 Currie Group 23 Cyber (Aust) OBC D&D Mailing Services 50 Dataflow Business Systems IBC DFLOW 29 Dockets and Forms Australia 58 DuPont 19 Durst Oceania 31 EH Manufacturing & Alltab 54 Epson Australia 7 Foxcil (Kirwan Print Group) 49 FUJIFILM Australia 13 Gecko Sticker Signage 57 Giga Print Silverwater 52 Hero Print 2, 3 JTS Engineering 11 Labelline 54 Lifhart Pty Ltd 51 Marvel Bookbinding & Print Finishing 53 National Auctions 58 Optimus Group 37, 39, 41 Periodical Press 56 printIQ 35 Screen GP (Aust) 5 Top Line Binding 54 Advertiser’s Index To advertise call Carmen on 0410 582 450 or carmen@proprint.com.au 18 LEADING A GLOBAL BUSINESS TEAM: DUPONT’S LUCY CHEN 20-26 DELIVERING ON PRINT EXCELLENCE 6-12 NEWS: Australian Printer’s comprehensive industry news 18 WOMEN IN PRINT: DuPont’s Lucy Chen 20-26 DELIVERING ON PRINT EXCELLENCE: Some of the award-winning work from the 2022 National Print Awards 20 Lighthouse Print Group 21 Rawson Print Co. 22 Carbon8 24 Southern Impact 25 Greenridge Group 26 Sunprint 27-36 WORKFLOW/MIS: Software finds its spot in the printing industry 27 Accura 28 DFLOW 30 Durst 32 Esko 33 Kissel + Wolf 34 printIQ 36 Optimus Group 37 DEBORAH CORN: Building the future with print 38 DAVE FELLMAN: Beware of shiny things! 39 MEQA SMITH: Why your people don’t want to come back to the office 40 PRINT DIARY: All the upcoming events 41 THE REAL MEDIA COLLECTIVE: The value and relevance of print 42-43 POSTERBOY PRINTING: How to be an expert in print 44-48 WIDE FORMAT +PLUS: Australian Printer’s comprehensive wide format news, powered by Wide Format Online 51-58 CLASSIFIEDS: The Australian print industry’s biggest marketplace 42-43 HOW TO BE AN EXPERT IN PRINT
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CommentEditor’s
The current annual revenues of Ovato’s Australian web offset printing operations are estimated to be around $160 million.
IVE Group has openly discussed plans to move into packaging as a strategic move in the coming 12 months, but Aitken said the Brisbane packaging operation of Ovato’s was small and not what IVE is looking for.
Sure, there are many print service providers out there across the country, but not all of them possess the relevant tools and skills to be amongst the cream of the crop. That’s because excellence in print is never easy to achieve and takes time to finesse.
By Sheree Young
This issue of Australian Printer showcases the fine work of some print service providers in Australia, delving into how they created some of their multi-award winning projects and manage to and stay ahead of the game. Have a read to learn a thing or two, and adopt it into your practices. authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2022 — Charted Media Group Pty Ltd
This ruling now allows IVE Group to acquire Ovato’s print site at Warwick Farm in Sydney and Bibra Lake in Western Australia. The Queensland print site at Geebung will be
Print is an art – having the knowledge of printing and its processes is one thing, but actually being able to create the artwork as per the customer’s requirements and exceeding their expectations is another.
we consider the proposed acquisition is unlikely to substantially lessen competition.”
Managing Director James Wells / 02 8586 james@intermedia.com.au6101 Editor Hafizah Osman / 0431 466 140 hosman@intermedia.com.au National Sales Manager Carmen Ciappara / 0410 582 450 carmen@proprint.com.au Design and Production Manager Sarah Vella / 0406 967 sarahvelladesigns@gmail.com559 Subscriptions / (02) 9660 Subscriptionsubscriptions@intermedia.com.au2113rate(5issues)Australia $79 Printed by Hero Alexandria,Print NSW, 2015 Cover treatment by Silverwater,Allkotes NSW, 2128 Mailed by D&D Mailing Services Wetherill Park, NSW, 2164 Australian Printer is published bi-monthly by Printer Media Group (a division of Charted Media Group and The Intermedia Group). This publication may not be reproduced or transmitted in any form in whole or in part without the written permission of the publishers. While every care has been taken n the preparation of this magazine, it is a condition of distribution that the publisher does not assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication. ThisDISCLAIMERpublication is published by The Intermedia Group Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are
“While in some cases the liquidation of assets can result in a more competitive outcome than a sale to a competitor… in this case, we concluded that Ovato’s printing assets would be sold to overseas purchasers or sold for scrap. The ACCC considered there was not a real chance the heatset web offset printing assets would continue to be operated by any other firm.
CEO Matt Aitken said the supersite at Warwick Farm, which features seven heatset web presses, will run for the next 18 to 24 months as the company assesses the business and commences the movement of machinery to its sites at Huntingwood and AitkenSilverwater.saidmost of the staff of the sites it is acquiring will be retained. The purchase does not include Ovato’s New Zealand businesses, nor its packaging business in Brisbane or its printing operation in Cairns.
IVEclosed.Group
The Australian Competition and Consumer Commission (ACCC) has approved IVE Group’s proposed $16 million acquisition of parts of troubled catalogue and magazine printer, Ovato.
It takes years of built expertise, lots of trial-anderrors, skilled staff, and a deep understanding of one’s customer. Not to forget having the latest technologies that will enable you to produce what your customer wants in a fast, timely manner – and with quality – is a must!
“The feedback we received from several customers was that while they were concerned that IVE would be their only option, they were more concerned with the impact on printing capacity if Ovato’s assets were liquidated.
ACCC clears IVE’s $16m bid for parts of Ovato
“Despite the proposed acquisition combining the two largest providers of heatset web-offset printing in Australia, we reached the view that IVE was the only viable purchaser of Ovato, and that if this acquisition did not go ahead, the administrators would have to liquidate Ovato’s assets,” ACCC deputy chair Mick Keogh said.
“As there was no real chance that Ovato or its assets would continue operating in the market without the proposed acquisition,
IVE Group CEO Matt Aitken
The approval comes after IVE Group entered an agreement to acquire substantially all the assets of Ovato for a net purchase consideration of about $16 million after Ovato was placed in voluntary administration on July 21.
6 | AUSTRALIAN PRINTER SEPTEMBER 2022 SPRINTER.COM.AU NEWS
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build a new stadium to house the Penrith Panthers. As a result, our expected move from our current site has suddenly turned into a real possibility in less than a year.”
SPRINTER.COM.AU8 | AUSTRALIAN PRINTER SEPTEMBER 2022 NEWS
“If somebody’s got space –anything around 600 square metres – that can accommodate us rent free for the long-term, that’d be wonderful.”
The Penrith Museum of Printing is seeking urgent help from the print and visual communications industry as its need to seek a new home has come sooner than expected.
Penrith Museum of Printing volunteer and former group director of print and distribution at Fairfax, Bob Lockley, said with the announcement of the NSW Government looking at acquiring The Paceway, which is where the museum has been situated since 2001, the need for the museum to find a new home has been
By Hafizah Osman
“Butsaid.since then, the situation has changed as the NSW Government has announced that it intends to purchase The Paceway to
“If we can’t get into an existing site and find the need to seek a government grant to build elsewhere, this comes with a time factor, whereby we would have
“During this time, we could also lose our dedicated team of volunteers with their invaluable knowledge, who may find other interests. So, we need to save the museum and we’re desperately seeking a new a new home, hopefully within the Penrith area as it was born out of the closure of a local newspaper, The Nepean Times.
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“The bottom line is, we’re a not-for-profit association that funds ourselves entirely with no government support – we get aid from the industry, industry associations and companies donating to us but that’s not going to pay for a new building and/or a new site.
“Thefast-tracked.museum has been in operation since 2001 and we’ve been living on the Penrith Paceway site for all that time rent free. About two years ago we realised that we might be out of The Paceway in four to five years. So, we started looking at future opportunities,” he
Lockley said the Penrith Museum of Printing could potentially be out of a home in as soon as six months following the NSW Government proposed acquisition of The Paceway.
Penrith Museum of Printing volunteers – front: Nichanan Peters, Graham Elphick, Stephanus Peters, and George Gearside. Back: Peter Butterworth, Stephen Boyd
MuseumPenrith of Printing seeks urgent help for new home
“Closing our doors would also mean that we would lose the history of the museum and the educational facilities that it provides – we’re the only live printing Museum in Australia.
to close and store equipment while a build takes place. But where can we store all the equipment?
The Australian Competition and Consumer Commission (ACCC) launched the action in the Federal Court in October 2020 against Fuji Xerox Australia Pty Ltd (now Fujifilm Business Innovation Australia) and Fuji Xerox Finance (now Fujifilm Leasing Australia) after several small businesses complained that the contract terms were causing significant financial harm.
this large company to leverage the significant power imbalance between it and small business customers to impose unnecessary and unjustifiable terms on these businesses,” ACCC deputy chair Mick Keogh said.
The spokesperson said Fujifilm Business Innovation Australia has also “introduced new contracts which are more balanced and beneficial for Fujifilm BI customers”.
“Fuji’s unfair contract terms were imposed on many small businesses who had signed contracts containing these terms, and Fuji took action, including litigation, to enforce these terms.
By Hafizah Osman
For more information about becoming a sponsor and to nominate please visit: www.proprintawards.com.au Sponsors announced so far Platinum Gold Silver DecemberpublishedonbeAllwinnerswillannouncedthenightandintheissueofProPrint
Fujifilm Business Innovation Australia also acknowledged “ it had not met its own high standards in the instances identified by the Court”.
The ACCC said the unfair contract terms included terms providing for automatic renewal, excessive exit fees and unilateral price increases.
The orders apply only to contracts entered into with small businesses, which are businesses employing fewer than 20 staff.
SPRINTER.COM.AU AUSTRALIAN PRINTER SEPTEMBER 2022 | 9 NEWS
The Federal Court has ruled that 38 terms contained in 11 small business contracts with Fujifilm Business Innovation Australia or Fujifilm Leasing Australia (identified as Fuji below) are unfair.
ACCC deputy chair Mick Keogh
“Existing small business customers on one of the contracts identified by the Court will soon be contacted by Fujifilm BI and advised of the terms of their contract. Fujifilm BI hopes these orders will act as a catalyst for all traders in the print industry to review their standard form contracts and make any changes necessary to remove unfair contract terms,” the Fujifilm Business Innovation Australia spokesperson said.
“We continue to strongly advocate for law reform to prohibit unfair contract terms and enable the Court to impose penalties in cases where such terms are imposed and enforced against small businesses, as here, or consumers.”
“We took this court action because Fuji’s unfair contract terms allowed
A spokesperson for Fujifilm Business Innovation Australia said the orders made by the ACCC have been voluntarily consented to by Fujifilm Business Innovation Australia. The spokesperson also confirmed the company is no longer entering into contracts with small business customers based on any of the contracts identified by the Federal Court.
Federal Court rules on ACCCcontractsFujiinaction
Since then, the Federal Court has ruled the contract terms, which relate to the supply of printers and software for small businesses, “void and unenforceable”.
“I am always impressed by how the Australian and New Zealand communities come together. It emphasises the sense of community that we’ve got in this industry. I’ve also got many great memories from working in this region. While I’ll soon be
By Hafizah Osman
www.allkotes.com E: ben@allworkcranes.com.au Complete factory relocations: Specialising in a wide range of machinery from Engineering, Metal Work, Printing & Packaging Providing a full rage of services including: 3 Machinery handling 3 General crane hire 3 Forklift hire and transport 3 Packing and unpacking of containers Established 7 years. Serving a wide range of customers we pride ourselves on punctuality, reliability and customer satisfaction. All aspects of printing machinery
HP A/NZ vice-president and managing director Mike Boyle was recently promoted to the role of global head of large format, with Boyle saying that his passion for and background in the trade will support him in this role.
“They are two different but complementary portfolios. From a technology standpoint, they come from the same R&D environment based in Barcelona,” he said.
“Ultimately, what we aim to do with HP technology, particularly in the Latex business, is to be that differentiator in terms of sustainability,” he said.
Boyle has been with HP for about seven years, starting off as its vice-president of APAC based in Singapore before taking up the role of vice-president and managing director in A/NZ. Before joining HP, he spent five years at Canon and eight years with Océ, which Canon acquired in 2010. In this global role, Boyle will be responsible for all of the go-to-market for HP’s large format machines, including its Latex and DesignJet portfolios.
Boyle takes on new global role at HP
HP also confirmed that its managing director of Africa Brad Pulford will take on the role at HP A/NZ, replacing Boyle, from 1 November.
“I’ve always had a background in large format and bring to my new role a deep experience of about 25 years. Large format is certainly something that I know well and love, and I’m excited about where I can help take this business,” he said.
“Longer term, we have some new products that we want to introduce to the market but more importantly, find out from our customers what are the products of the future that they want to see so that we can deliver on them.”
overseas, I’ll still be keeping an eye on the Australian markets as well,” he added.
“I’ll be working with our category teams on overall pricing, strategy, motion, marketing and the work that we do with our channels since we predominantly use a channel-based model. That means I’ll be involved in formulating programs and making sure that we have an effective channel. I’ll also be able to get down to the customer level in this role as it’s important to see the business from all aspects.”
SPRINTER.COM.AU10 | AUSTRALIAN PRINTER SEPTEMBER 2022 NEWS
HP’s new global head of largeMikeformatBoyle
In the short-term, Boyle aims to gather an understanding of how HP’s large format customers perceive the business and what it needs to do to support its channel.
Boyle said he has some wonderful memories from working in A/NZ and that he will continue to monitor the region’s activities in the industry.
Currie Group has officially launched HP xRServices across its entire product range
“Within weeks, we will also move to a ‘24/6’ support model which will see customers able to access technical advice and support 24 hours a day, six days a week, with our expanded technical support team.”
According to Robinson, the technology is a ‘game-changer’, with the virtual support person able to display on-screen information, photos or drawings, circle or highlight various things in the user’s field of vision, identify parts, share documentation or provide other commentary – while
Currie Group director of operations Marcus Robinson said the company has been working for 12 months to implement this unique support platform that connects print service providers directly with Currie Group and HP product specialists at the touch of a virtual button.
The system has also proven valuable for installation and training purposes – an application that was successfully piloted during lockdown when technicians from Israel and Singapore collaborated with Currie Group technicians and CMYKhub staff on its installation of Australia’s first HP Indigo 100K Digital Press in Victoria.
SPRINTER.COM.AU AUSTRALIAN PRINTER SEPTEMBER 2022 | 11 NEWS
Currie Group adds mixed reality to its service support
Following a hugely positive response to its debut at PacPrint, Currie Group has officially launched HP xRServices, a mixed reality platform which it says will transform not only service delivery on the company’s range of HP Indigo digital presses, but its entire product range.
“We’ve listened to our customers and responded with a differentiated service model which takes into account the delivery metrics businesses are subject to, and provides genuine value,” Robinson mentioned.
HP xRServices is just one example of how Currie Group is bringing even more resources to bear on supporting print service providers as they seek to successfully deliver on higher production targets in even shorter turnaround times.
also giving real-time feedback on the operator’s actions and adjustments.
Contact us today for all service and guillotine requirements JTS Engineering Services Pty Ltd Jim Strounis, Owner Mobile: 0433 100 243 Email: jim@jtsengineering.com.au Scott Mohammed, Service & Account Manager Mobile: 0431 887 501 Email: scottm@jtsengineering.com.au Unit 5, 80-82 Seville Street, Fairfield, NSW, 2165 Web: jtsengineering.com.au JTS Engineering servicing the industry has partnered with Longer Machine Industrial Co Ltd to supply the specialised range of paper guillotines systems featuring high speed, precision and safety.
By Hafizah Osman
“If you attended PacPrint in Melbourne, you may well have been able to experience HP xRServices or have seen other visitors on the Currie Group stand deeply engaged in activity using what appeared to be a set of virtual reality goggles. These were, in fact, possible with the Microsoft Hololens 2 headset which gives users the feeling
of actually being physically present with a virtual HP technical expert, who can guide them through basic service tasks, production troubleshooting or training on HP and other equipment, in real time,” Robinson said.
Like other augmented reality platforms, the headset combines real-world visuals with superimposed information, allowing the virtual coach to see exactly what the user sees, and collaborate to diagnose, identify and workshop issues.
elevated, it is considered manageable and its growth rate did decline quarter over quarter reflecting a slowing increase as product supply improves. Post-sale revenue grew in actual and constant currency, due to growth in IT services, which included the benefits from recent acquisitions, and print activitydriven revenue, such as consumables and services.”
Xerox added that it expects profitability to improve sequentially for the remaining two quarters of the year as supply chain costs normalise, particularly freight costs, and through an easing of product supply
By Hafizah Osman
During the second quarter 2022, the company said it continued to see strong demand for its products and services despite a challenging operating environment.
Amcor 18.54 1.54 18.98 14.63 IVE 2.12 0.55 2.32 1.38 News Corp 26.82 3.01 35.04 21.89 oOh!media 1.26 0.22 2.04 1.04 Ovato 0.089 0.00 - 0.35 0.087 Redbubble 0.96 2.69 4.69 0.78 Adobe 437.82 188.95 699.54 338.00 Apple 174.55 28.19 182.94 129.04 Canon 25.67 1.96 25.79 21.00 Fujifilm 55.89 25.06 91.87 50.52 News Corp 18.64 0.26 24.75 15.18 Xerox 18.59 0.65 24.14 13.24 Agfa 3.55 0.84 - 4.58 2.92 Heidelberg 1.60 0.62 3.14 1.35 Koenig & Bauer 13.48 15.47 32.65 12.80 Metsa Board 8.45 0.71 10.49 7.50 UPM 33.80 0.77 35.68 24.85 NYSE (US$) ASX (AUD$) DAX (EURO) PRINT STOCK WATCH: JUL 01 TO SEP 01 PricePricePrice ChangeChangeChange Year High Year High Year High Year Low Year Low Year Low
“Supply constraints continued to inhibit our ability to fulfill demand, resulting in the growth of our backlog to US$440 million, a 4.3 per cent sequential increase and more
expected to continue in the near-term, but we expect to offset a large portion of inflation-related cost growth with price increases for our products and services. The effects of our price increases will compound over time, particularly for our contractual business, where price increases are enacted at specific times throughout the year, or upon contract renewal,” it added.
Xerox interim CEO Steve Bandrowczak
“Inflation and supply chain challenges affected margins this quarter, but we expect sequential margin improvement throughout the remainder of the year as we realise further price increases, Project Own It savings, and benefits from a more favourable supply chain environment. Strong demand and line of sight to margin improvement give us confidence to reiterate full-year guidance,” Xerox interim CEO Steve Bandrowczak said.
12 | AUSTRALIAN PRINTER SEPTEMBER 2022 SPRINTER.COM.AU IVE OOH!MEDIA SEP 2021 2.42.22.01.81.61.4 SEP 2022 SEP 2021 2.01.81.61.41.21.0 SEP 2022 CANON FUJIFILM SEP 2021 262524232221 SEP 2022 SEP 2021 2.01.81.61.41.21.0 SEP 2022 AGFA METSA BOARD SEP 2021 5.55.04.54.03.53.0 SEP 2022 SEP 2021 121110987 SEP 2022 NEWS: BUSINESS
than double prior year period’s levels,” it “Althoughsaid.backlog remains
The company also provided an update with respect to the war in Ukraine, during which it halted shipments to Russia when sanctions were imposed. It said the resulting financial impact has thus far been itinflationarygeopoliticalmeasuresaresecondofficechainweandareoperating“Despiteminimal.thischallengingenvironment,wemaintainingourrevenuecashflowoutlook,ascontinuetoexpectsupplyconstraintsandreturn-to-trendstoimproveinthehalfoftheyear,andweimplementingcounteractiveinresponsetouncertaintyandpressures,”said.
Xerox has revealed its financial results for the second quarter of 2022, reporting a decline in revenue of 2.6 per cent –from US$1.79 billion (A$2.56 billion) in Q2 2021 to US$1.75 billion (A$2.5 billion) in the reported quarter.
“Inflationaryconstraints.pressures are
Xerox Q2 2022 revenue takes a dip of 2.6 per cent YoY
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of the global suppliers with the broadest offering covering home and office, commercial and packaging and textile, from which I witness the fast growth of digital printing technology.
“The external world is dynamic, so businesses need to continually keep making the necessary changes to their business models to keep ahead of the curve,” she said.
Having worked at DuPont for almost 20 years in a variety of roles, its current global business leader for advanced imaging technologies
“My belief is that life is short. We use over 30 years of our lives working so to make our careers fruitful, we need to ensure that people are happy, and things are right. Only then will business goals be achieved,” she said.
“There will always be tough decisions to make, especially in areas that we choose to deprioritise. But as women, we should not shy away from making those decisions.
DuPont Industrial Solutions global business leader for advanced imaging technologies Lucy Chen
“I have gained and continue to gain tremendous value and experiences in this Strivingrole.”tomake her career a content one, as a leader, she believes strongly in supporting a happy team and has made it part of her agenda to make her workplace as inclusive as it can be.
SPRINTER.COM.AU18 | AUSTRALIAN PRINTER SEPTEMBER 2022 WOMEN IN PRINT
Chen has also made her mark by actively engaging with her colleagues in open discussions and debates that have resulted in smarter decision-making.
“I strongly believe in mentorship for the future of our industry. I had several mentors in my career, some of whom have become good friends of mine. A good mentor not only inspires mentees, but also helps them realise their full potential, picks up their ‘blind spots’ if any, and provides critical advice.”
She started working at DuPont’s printing business in 2016, for both Artistri Digital Inks and Cyrel Flexo plates, which was a new industry that she had no experience in Withpreviously.DuPont’s guidance and opportunities, she quickly advanced in the field.
increase its representation of women in leadership roles to more closely reflect the communities in which we live, work, and serve. It takes more deliberate steps to identify and develop women in senior level roles.
“Every leader is required to show their commitment by getting involved and making DE&I an on-going task. As a senior female leader, I actively participate in the DuPont Women Network (DWN) event to share my career experiences and mentor young women.
Lucy Chen moved up the ranks with perseverance and breaking the bias of the industry.
“At DuPont, we have lots of Diversity, Equity, and Inclusivity (DE&I) opportunities, of which one of the key elements is supporting women’s career growth,” she “DuPontmentioned.aimsto
Even though Chen finds that the print and visual communications industry is still male dominated, she said many businesses such as DuPont have made efforts to groom women into leadership roles.
Leading a global business team: DuPont’s Lucy Chen
“It is my first time leading a global business team. The opportunities and challenges are very different across my business lines, but the experiences in leadership, management process, building team, and culture cultivation are well shared.
To achieve that, she understands her team members’ needs, supports them to remove hurdles in their path and provides them with resources to help them reach business goal together, enabling them to grow in their desired career paths.
“And for me, leadership is a two-way street – I have a great team of staff including experts and passionate young colleagues, from which I myself often gain insightful wisdom and aggressive spirit.”
Chen held roles in business management, sales, marketing, and product management across multiple industries like consumer electronics, packaging and printing, display, LED, and various industrial applications.
“In recent years, I have worked closely with my team to keep upgrading our Inks business strategy to prioritise our focus. We engage in a thorough internal and external assessment and adjust our resource plans accordingly so that we can provide differentiated offerings to targeted customers.
“I rarely see the difference in capabilities between males and females in the printing industry, or in most other industries. Women need to break the bias, lean in and step ahead to demonstrate our value.”
“DuPont offered me many opportunities, so I was able to step into printing quickly and smoothly, and soon found it interesting and fun. I lead three very different lines of businesses – Artistri Digital Printing Inks, Display Materials and Duroptix LED Silicone. They are totally different businesses in different markets, value chains and customers,” Chen said.
“I feel fortunate working for DuPont’s Artistri Digital Inks business, which is one
Brilliant Colors. Unrivaled Quality. From apparel to home décor, from roll-to-roll to direct-togarment and direct-to-film printing, DuPont™ Artistri® inkjet inks provide optimal balance of print quality, productivity and reliability for sustainable digital printing. © 2022 DuPont. All rights reserved. DuPont™, the DuPont Oval Logo, Artistri® and all trademarks and service marks denoted with ™, SM or ® are owned by affiliates of DuPont de Nemours, Inc., unless otherwise noted.
The company’s Portman House book won the gold award in the leaflets, flyers and brochures – offset category at the 2022 National Print Awards
And winning a gold award at the National Print Awards for this project was the cherry on top the cake for the company.
(l-r) The cover of the Portman House book that the Lighthouse Print Group created for Mirvac, and a s election of pages from the Portman House book
“Other processes that were used in the production of the brochure included gold foiling of the logo with the use of hand sculptured blocking dies that enhanced the fine detail in the logo and type.”
“With white inks, the challenge lies in knowing how much to put down to give the opaqueness without setting it off on the below sheets. The same applies with gold inks on transparent tracing paper,” he “Withmentioned.theprinting on uncoated coloured stocks, reproduction and output of printing plates is important to ensure the correct dot percentage is used to allow for images to be kept open and printed as vibrant as possible.
“As such, we had to include several quality inclusions and details to achieve this, especially with the depiction of the fine,
Lighthouse Print Group sales manager Paul Richardson, who oversaw the project, said, “The Portman House book is a collection of images and explanation of its boutique Portman House building plan, which salutes the ‘30s era style of apartments while incorporating modern designs.
The book was perfect bound using a Horizon binding line.
However, most print jobs that involve speciality papers, inks and finishes do face a degree of challenges, according to Richardson.
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“In line with that, the client wanted a 70page book-style brochure that reflected the idea of ‘compendium for living’ –incorporating the art deco feel shown in the images of the book and the notion of what sustainable luxury looks like.
“As Lighthouse Print Group has been in operation for 41 years, two generations of directors and skilled craftsmen by training, we honed our expertise to ensure that we easily avoided these challenges.”
The cover of the book was unprinted with gold foil and hand engraved with an embossing block. As for the text, it used CMYK for white stock, dense black for grey stock, opaque white for claret stock and gold ink for translucent stock. All of the stock used was from Ball & Doggett.
“Winning the gold for this job was a reflection on the work that the Lighthouse team applied to the brochure. All details and processes were carried out as planned. In the end, the gold was just the finishing touch that it deserved. The client was equally thrilled,” he added.
“The team at Lighthouse knew that we had covered all concerns prior to going to press. Importantly, our client was the one that needed to be pleased. Initial production meetings outlining any major print project is a necessity before proceeding,” Richardson said.
The result of this printed product exceeded any expectations and won the gold award in the leaflets, flyers and brochures – offset category at the 2022 National Print Awards.
“The remaining text pages were printed on a Knight Smooth 120gsm stock and were also aqueous coated to avoid scuffing.
print registration monitoring and an aqueous coater, which aided the printing and drying process of the gold on the translucent paper and white ink on the claret stock,” Richardson said.
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sculptured brick pattern that was included in the logo and the use of gold printed tracing paper on the first and last page of the Lighthousebrochure.”PrintGroup used a Heidelberg XL 75-5 + L (coater) press, a five-colour offset machine to print the book. This unit is a machine that delivers high efficiency, productivity, and ease of operation.
“The run length of the brochure was too excessive for digital production, which was the reason for us to produce it on an offset machine,” Richardson said.
aving worked with some of the biggest names in the design, fashion, pharmaceutical, industrial, not-for-profit, real estate, cosmetic, finance and banking sectors, the Lighthouse Print Group has always delivered on quality for its end products.
With Push to Stop, the efficiency of print production (OEE) can be raised to a high level and the new Intellistart 3 assistance system aids job changes with comprehensive, time-optimised automation.
Lighthouse Print Group delivers on detail
“The win is a testament to the quality of work that we provide our clients and that’s how we end up forming long-term relationships with them.”
After working on the project for 10 days, the final printed and finished result was very pleasing to not only the Lighthouse Print Group but also the client.
Mirvac is one of the companies that the Lighthouse Print Group has produced various print projects for across many years. So, with the understanding of the quality required, the company was tasked with the role of creating its Portman House book.
Push to Stop and the implementation of artificial intelligence offered the Lighthouse Print Group with a unique user experience (UX): autonomous and navigated printing across the entire printing process.
“The Heidelberg has outstanding print capabilities, in particular Inpress Control,
“With this brief in hand, the folder needed to support the elegance of the brand, co-existing with its existing website, and online marketing platforms to create seamless continuity in brand experience for the customer, which ultimately creates brand trust.”
The stock chosen for this project was Mohawk Via Felt Bright White 270gsm from Ball & Doggett, as Rawson Print Co. felt it was the ideal option to match the client’s desired brief for a premium textured organic and elegant stock.
“While this press has many features and benefits (not least being its versatility) what best suited this project was the ability to produce a clean and consistent solid Pantone Matching System (PMS) colour that wasn’t over-inked or washed out, while still being able to hold such fine detail in the type.
“Rawson Print Co. has a longstanding heritage of delivering beautifully crafted print. Our decade’s worth of experience and knowledge is second to none and is reflected in the quality of the work our customers have come to expect,” Finch said.
Whilst simple in colour choice, Fraser’s vision came to life on a speciality uncoated paper when printed on Rawson Print Co.’s Heidelberg CX five-colour A1 press which was installed at its production facility in Macquarie Park in January 2019.
Rawson Print Co.’s dedication to the Dr Van Park Folder won it the gold award in the 123 Print! category at the 2022 National Print Awards
“Every person who visits Dr Van Park’s clinic has their own story, hopes and visions. For this reason, every face is unique and our approach to the project needed to reflect this.
“We like to see challenges as opportunities to help our clients achieve their desired results, which reiterates their trust in us and partnership with us. This project did not present any other challenges and gave us the opportunity to demonstrate how
PRINT EXCELLENCE
a beautifully designed and crafted piece can engage and emotionally connect with customers to build brand trust.”
“As such, from a print perspective, we knew the stock would perform well for this purpose. So, it was an excellent choice for all involved in the project.”
“Any accolade at a national level is always something to be proud of and for our staff, it is an external recognition of the effort and attention to detail they have put into our work every single day.
r Van Park is a boutique, solutionsfocused aesthetic clinic located in Sydney. Rawson Print Co. collaborated with Dr Van Park’s designer, Alex Fraser, from the Department of Public Consumption, to create a bespoke presentation folder that could put into paper its vision and services.
The foiling work on the project was then outsourced to Goldcraft Embossing, a house of embellishment that provides quality hot foil stamping and embossing to the local printing industry.
As evidenced by the gold medal it received within the 123 Print! category at the 2022 National Print Awards, the end result was a stunning piece of print.
The Dr Van Park Folder won the gold award in the 123 Print! category at the 2022 National Print Awards
“Fine print matters and that’s why we chose to produce this project on our Heidelberg press. It allowed us to deliver on our attention to detail and outcomes to enhance the Dr Van Park brand. We wanted the product to effortlessly engage with their customers,” Finch said.
“On a company level, it reinforces our reputation as a printer of the highest quality and propels desire for excellence. For our clients, it vindicates their choice and trust in us, but more so provides them with a measure of quality that can be shared with their clients.”
Rawson Print Co.’s Lani Draheim and Cory Garrard in front of the company’s Heidelberg CX Press
“Our client’s philosophy is to see, feel and embrace the natural beauty that surrounds us. Our brief was to create a natural and organic folder to compliment the Dr Van Park brand and ethos,” Rawson Print Co. director Lachlan Finch said.
The only other machine used was Rawson Print Co.’s die cutting machine to create the beautiful curves and shape of the presentation folder.
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“It was such a beautiful and elegant folder that met every requirement for the customer and exceeded everyone’s expectations from the initial plan,” Finch said.
Rawson Print Co. meets the needs of every client
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“This was a key consideration. A challenge we faced was with the cover wrap, as the ‘v channel’ routed sheet took a few revisions before we landed on the final successful piece. The celloglazed outer layer protected the ink and allowed us to print on the same branded paper used for the internal sheets – which when mounted to the 3mm board became indistinguishable from the thick board,” he
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development it is marketing in Sydney
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Carbon8 produces yet another award-winning marketing project for property group, Aqualand, and its development, Aura
“Findingsaid.
And this is what was delivered for the Aura by Aqualand project, which won silver in the Digital Printer of the Year category at the 2022 National Print Awards.
Beck-Pedersen said one of the special requirements from Aqualand was for the book to open as flat as possible to allow the page spreads to function with maximum intent.
arbon8 is no stranger to the printing industry. Since the business was created in 2007, it has grown to become Australia’s most awarded fullservice print house. By utilising a mix of traditional print machinery and techniques with the most modern of digital print equipment, the company has been able to offer unparalleled levels of service and finish.
Beck-Pedersen also said this accolade, amongst the eight other wins it received at the 2022 National Print Awards, reaffirms its investments over the last three to five years as they have allowed the business to help its clients achieve positive, lasting results in their marketing.
a way to join the section-sewn book block to the cover wrap was also a little tricky. But having all our own
A polished piece, produced by Carbon8
this machine and then celloglazed for maximum protection, before being mounted onto a 3mm board which was ‘v channel’ grooved to allow a modern take on Canadian binding to encase the book. Carbon8’s in-house bindery sectionsewed and bound the book with exposed calico and then glued it into the cover wrap. The final product also included an additional prototype, which was a clear acrylic slip case produced by Carbon8.
Carbon8 co-director Kenneth BeckPedersen said, “Our client, Aqualand, briefed the team to produce a unique and premium book, mirroring the originality of its development – Aura. The creative and design was done by The Property Agency. With the customer top of mind, we focussed on delivering a beautiful and high spec book that served to wow its clients. Being a work of art, functional and vibrant are some of the ambitions of the build itself, so we wanted to embody that in our product, as well as create something that excites clients. It was a well-deserved win at the National Print Awards for both its unique bind but also the overall execution that compliments Aqualand’s design.”
bindery and case-making production inhouse paid for itself when producing work like this. We found a way to join the calico to the cover wrap, allowing it to flex back 180 degrees but not pull itself out of the attachment point on the cover wrap. The book, when finished, must be amongst the most polished pieces we’ve ever had the pleasure to be a part of.”
“We are also very excited to be upgrading the insides of this machine further in the next month or so to the 15000HD version. This HD writing head allows line screens up to 300, which is about a 40 per cent improvement in effective resolution. We are convinced that our customers will love the added clarity and sharpness that this will deliver for us. The ability for this in-field upgrade has further justified our significant investments in this series purchased as new from HP.”
“It shows that we have made the right decisions for our customers and their requirements for premium marketing collateral. Our machines are delivering increasingly more elaborate, customised and polished solutions for our clients’ campaigns and collateral. Our extensive experience, capability and in-house machinery allows us to take on a vast array of projects, safe in the knowledge that we can deliver work that is unparalleled,” he said.
One of the requirements was for the book to open as flat as possible for the page spreads to function with
Beck-Pedersen said the HP Indigo 12000 allowed Carbon8 to fit the imposed sections required for the binding into the printer. This press also boasts quality and consistency for longer runs, especially for section spreads that traditionally can be tough to manage digitally. Carbon8 has owned the HP Indigo 12000 since mid-2019 and it recently upgraded the machine with the 15000 Value Pack, which allows for 600um printable medias, includes premium white ink which is significantly denser than before and upgraded inline calibration scanning to speed up production and improve colour registration and consistency.
“We control both process and quality, keeping everything within our own production facility, which means that we retain and build on our skills with every project.”
“The HP Indigo 12000’s ability to consistently calibrate and remain in colour is definitely a big improvement that HP has delivered with this latest platform,” BeckPedersen said.
All of the printing was done on Carbon8’s HP Indigo 12000, which is a B2-sized press. The cover was also printed on
https://reinvent.hp.com/HPxRServices www.curriegroup.com.au
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“We chose our Heidelberg XL106 press as it’s a five-over-five perfecting press running at 16,000 sheets an hour. The job was printed on CMYK plus sealer, so this press configuration was perfectly suited for this job,” Nankervis said.
“Given the filters applied to the images, as well as resolution and allowances for various stocks, prepress was a critical part of the process. A few elements were highlighted by our skilled team to correct image quality and enhance the resolution with some images. Ball & Doggett even recreated a recipe to ensure we achieved the right resolution for output,” he mentioned.
“Engagingdeserved.ourstaff throughout this process was also key. From seamless press checks between Ball & Doggett’s Zaidee Jackson and our press operators, through to the communication with our bindery and fulfillment team to pack and distribute Australia wide – it was a team effort.
“The digital component was printed on our HP Indigo 7800. This is a SRA3 press that can print CMYK plus white plus indichrome. This press can print on highly specialised stocks including the translucent stock seen in the cookbook.”
Southern Impact has owned both presses for a little under 10 years, with the business having just purchased a replacement for the Heidelberg to arrive in March 2023. Other major machinery used to produce this cookbook were Southern Impact’s Stahl folders, which can also fold 16pp sections at 16,000 sheets an hour, and its Muller Martini PUR binder. The company also forme cut the seed boxes on its Horizon Rotary Diecutter.
“Southern Impact was proud to be asked by Ball & Doggett to engage in this special book. The importance of strong supplier/manufacturer relationships is vital in reaching successful outcomes that can be enjoyed by all.”
Southern Impact’s From our Family to Yours project for Ball & Doggett won gold for commercial printing at the 2022 National Print Awards
outhern Impact was engaged by the team at Ball & Doggett in mid-2021 to produce a cookbook. However, this was no ordinary cookbook, rather a beautiful collaboration between their industry supply partners; bringing people, their families and colleagues together in the name of delicious food and recipes.
“In particular, we ran print tests on our Rives Tradition Bright White 120gsm and Rives Design Bright White 120gsm.
“Given the tactility of the sheets, we were in a prime position to choose the best stock for the project, and in particular to elevate the images and work cohesively with our design
“Given the various shades of stocks and tactility within the book, the customer needed to be flexible and open to tweaks. Considerations for the filters on images were made to create a mutual look and feel throughout the cookbook, along with the layout and typesetting.
Accordinglayout.”toNankervis, Southern Impact worked through some challenges in the prepress process of this project.
Nankervis said receiving gold for this project at the National Print Awards recognises the craft that is print and the quality produced by Southern Impact’s team.
“At Southern Impact, we aim to work collaboratively with our customers and always want to exceed all expectations. We are happy when our customer is happy and, in this instance, our customer was also a major supplier,” Nankervis mentioned.
This inspiring, premium cookbook was designed for all to enjoy – long beyond the pandemic. Recipes from Ball & Doggett colleagues were compiled in this project to warm the hearts of families at a time where the country was dealing with a health pandemic.
A stunning creation by Southern Impact
Southern Impact used its Heidelberg XL106 10-colour press for most of the printing of this project and its HP Indigo 7800 for the Curious Translucent tip-in, which was printed in white only.
The cover of the cookbook and some of the pages within show the quality of the print
The Southern Impact team ensured the look and feel of the book matched quality
“Pleasingly, the result exceeded our expectations of the initial brief. A brief that is this design-led and tactile really comes to life in the final product –particularly when combined with custom shippers, stickers and wraps.”
As for stock, it used Curious Matter Goya White 270gsm for the cover and Curious Translucent 112gsm for the tip-in. Curious Skin Extra White 135gsm, Rives Tradition Bright White 120gsm and Conqueror Wove Diamond White 120gsm were used for the other pages. All stock was from Arjowiggins Creative Papers, exclusively available through Ball & Doggett.
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“The concept for the project was to create memories at home, deliver a good tactile feel, and be a keepsake booklet for people to have for years to come,” Southern Impact sales director Heath Nankervis said.
“From a stock perspective we discussed our specification in detail. We decided on running test prints on the five selected grades, ensuring the stock supported our look and feel was pertinent to the desired result,” Ball & Doggett national business development manager of sustainable packaging Zaidee Jackson said.
“The team at Southern Impact worked closely with Ball & Doggett testing different substrates, unique print methods (digital and offset print) and making sure the overall look and feel matched the quality this book
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“The print quality was excellent as expected, and the finishing was superb. The tactile effect created on various images was strong and really showcased what can be done with print. If anyone is keen to see the various effects we managed to create, reach out to us,” Osborne said.
But no project is without its challenges, with Osborne saying that timing was against the team.
The Greenridge Group won the gold award for Regional Printer of the Year – Over 12 Employees at the 2022 National Print Awards for the innovative calendar it created
“While the printing was quick, the finishing required on every page was time consuming, and they then had to be spiral bound with a central hanger. These processes are also costly and we were under pressure to get them out on time. In fact, most of our calendars were hand-delivered by our sales team to their customers prior to Christmas.”
Group general manager Kyal Osborne said he wanted to showcase the various ways to enhance printed pieces for “Wecustomers.partnered with Vivid Print Finishing in Brisbane to produce a series of pictures that were enhanced in various ways by the application of spot UV, with finishes in various thickness and textures,” he said.
busy, who has time to produce your own promotional material? It always has to be meeting customer needs first,” he said.
“We wanted to create tactile effects where the images could be felt by touch. The idea was to get our customers thinking about the effects that are possible to create. All the artwork was done in-house by our own graphic designers.”
But the result was everything the Greenridge Group could have hoped for.
However, the company decided on creating something different at the end of last Greenridgeyear.
“It enables future customers to trust us on our results and reputation so that transferring their work to us may just that little bit easier,” Osborne said.
“Towards the end of last year, we were incredibly busy as we had a record month in December and this calendar production was time consuming. When a company is
“We are also promoting this win locally through various business groups that we are a part of including the local Chamber of Commerce and informing all of our customers. We are and have been a family company and winning these awards goes to show the quality of our work and is part of the celebration of us being in business for 30 years this year.”
585 info@greenridgegroup.com.au Freighter Toowoomba PO Box 9211, Wilsonton Q 4350GREENRIDGEwww.greenridgegroup.com.auGROUPINCORPORATING:PRESS 4659 131 4661 3865 1300 GROUP july 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 School
With a run of around 2000 calendars for distribution, the group has typically focused on reproducing scenic pictures for each month in the calendars it created in the past. These pictures were taken by the group’s staff members.
He also mentioned that the win, along with its other silver and bronze wins at the 2022 National Print Awards, enhances the business’ reputation with its existing customers and gives it a new opportunity to push its credentials when dealing with new clients.
(l-r) Greenridge Group’s Kyal Osborne and Lyndon Baker with a couple of the National Print Awards it won
A few pages of the calendar that the Greenridge Group created for its customers
he Queensland-based Greenridge Group is a collection of commercial printing companies, specialising in a wide variety of promotional and business printing services. As a group, its capabilities include all aspects of print, communication, creative design, signage and display, wide format print and Consistingdistribution.ofGreenridge Press and Cranbrook Press (in Toowoomba), Westminster Print and UltraPrint (in Brisbane) and Creed and Lang Printers (in Warwick), the group traditionally produces a large calendar of 12 pages and cover each year to hand out freely to all its customers.
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Apart from the RMGT 920 used to print the calendar, a few other machines were used by Vivid Print Finishing to put the final touches on the product.
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Greenridge enhances visuals with tactile effects
“This is our newest machine, and the job was treated with the same respect our operators give to each job they do. We have had this machine for 18 months and it complemented this job as we could run it four-up,” Osborne said.
“The 920 is our main workhorse and it does the lion’s share of our colour production. It’s a versatile press and we’ve used it to print on a variety of substrates. So, we knew this would be the best press for this project.”
This job was produced on the Greenridge Group’s RMGT 920 PF eight-colour LED UV press that it purchased from Cyber in November 2020.
1200x1200 dpi resolution. This, combined with the features of the GX Rip (that comes standard with the machine), enabled the operator to fine tune the colour control, sharpness, and accuracy.
The Sunprint team (with their cute pup Eva) next to its Fuji Xerox Versant
He turned to multi-award winning Sunshine Coast-based printing specialist SunPrint to deliver this project, with the requirements of vibrant colour and clear reproduction. This project went on to win the regional printer of the year – up to 12 employees gold award at the 2022 National Print Awards.
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SunPrint has owned the Fuji Xerox Versant for a little over a year. The features of the press that best suited this project was its ability to handle 10-bit information at
“One of the main challenges with this project was to ensure the result looked as good as the proofs. To guarantee this kind of consistency, the machine was calibrated using a photo spectrometer and calibration chart regularly,” Hall said.
“The binding was contracted to Brisbane company Miniature Print Finishing Australia (MPFA). It provides excellent quality binding on digitally produced projects, such as this. We always discuss each project with them prior to commencing, to ensure correct grain direction of the stock, spine widths, gutters, and ‘turn ins’. By working with the binder this way, we achieved this great result.”
“After 40 years of being in the industry, it is testament to the experience we have gained. We are truly a regional printer that has a passion for print,” he said.
Vet eran professional photographer Darran Leal with some of the pages from the book
“We supplied several hard copy proofs with varying levels of sharpness to meet the client’s exact specifications. Many of these reproduced images date back nearly 40 years – these were scanned some 20 years ago from transparency on a drum scanner,” SunPrint owner Steve Hall said.
SunPrint also chose Ball & Doggett Silk HD for the stock because it offered the best reproduction quality on a tone-based machine.
“The client chose the prints on the Fuji Xerox Versant in preference over the HP Indigo. This doesn’t mean that the HP Indigo is of lower quality, it just met his requirements better and goes to show that lower investment equipment, when used by experienced operators, can equal or better equipment costing much more,” Hall said.
“All consumable parts, such as drums and transfer belts, are changed within the specified service period by our local dealer. In other words, the machine is always kept in ‘as new’ condition. This preventative maintenance reduces challenges associated with this level of reproduction.”
“Our 250sqm factory is based on the family property, just a short drive from Noosa. It has 80 solar panels and uses around 60 per cent of the power generated to run the factory. The awardwinning book for our client was printed with 100 per cent solar generated power. We are always attempting to improve our sustainability footprint.”
“The end result was very much in line with what we set out to achieve for the client. This is mainly due to the planning and testing process undertaken prior to commencing the job. We met the client’s brief, achieving vibrant colours that display the excellence of his photography, and the beauty of wildlife and nature.
Its Wild Visions 40 Year Anniversary Book of Darran Leal’s photography won the gold regional printer of the year –up to 12 employees gong at the National Print Awards
“SunPrint came from a background of prepress and offset printing. So, we harness our experience and knowledge across a range of print devices, from offset to wide format, providing the highest quality possible.”
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The machine also features an air feeder, which gives consistent trouble-free feeding, and is capable of printing sheets of up to 1200mm long. In this case, the cover was printed on an oversized sheet at 700mm long and 330mm wide, with relative ease.
“Quality print, no matter what method, is no accident. It involves careful planning
eteran professional photographer Darran Leal recently decided to celebrate 40 years as an international wildlife photographer and educator by presenting a selection of his work in a coffee-table style book.
Hall mentioned that the press used for this project was a “very interesting choice” as the SunPrint team produced two sets of proofs – one on a HP Indigo 7900 and the other on a Fuji Xerox Versant. The client then selected the preferred option.
Hall added that winning a 2022 National Print Award for this project shows the quality of workmanship by SunPrint.
But pushing the equipment to its maximum capacity did result in some challenges, which SunPrint overcame.
“The key to getting the most out of any equipment is knowledge of colour, colour management, how to print, and knowledge of image on paper.
SunPrint’s Wild Visions project presents a unique story
and testing. That way, there are no compromises at the end of the job.”
“Its smooth surface and level of whiteness works well on a project such as this. We also used our cello machine to gloss cello the cover,” Hall said.
Having fully integrated systems
Web2Print, MIS and downstream workflow systems need to be fully integrated to reduce admin time, processing times, and errors thus increasing margin per job
Accura360 is an end-to-end MIS, Web2Print and CRM solution for printers. It is fully integrated – one solution from one vendor – and offers an array of modules including: estimating, production, proofing, invoicing, dispatch, purchasing, stock control, job costing, CRM and B2B/B2C Web2Print. Accura360 can operate on-premise or on a cloud-hosted server. It doesn’t require any integration of Web2Print with MIS, uses in-house technology without the need for multiple plug-ins, has a low cost of ownership, is easy to setup and use, and comes with on-site training from a print professional instead of a programmer.
This can be achieved through streamlined automated processes, with minimal physical “touches” i.e. Web2Print, Management Information System (MIS) and downstream workflow systems need to be fully integrated to reduce admin time, processing times, and errors – thus increasing margin per job.
This causes a squeeze on profits in the middle. Presented with this challenge, printers need to ensure that their in-house production systems are as efficient as possible.
Migration involves data export from legacy systems into Accura360. Accura has a full pre-implementation process and systembuilt service available, so the client spends the least time possible on migration.
One example of a company that installed Accura’s software was No Time to Lose
It took the company only three months to customise Accura to its business requirements and incorporate it into its ISO 9001 Quality Assurance processes.
Through feedback from clients worldwide, as well as its own market research and innovations, Accura aims to consistently re-invest in R&D, and introduce new features and modules into its software to keep Accura360 at the forefront of technology and market trends as well as meet the needs of clients.
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in Sydney. Previously, all of its processes were manual and as business grew, it could not keep pace, resulting in bottlenecks. It needed an MIS system to improve efficiencies. Accura was presented to this business in a professional manner, and it met all the requirements. Since installing Accura, No Time to Lose has dramatically improved its business efficiency, which has meant that it can take on a greater capacity of work with ease.
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rinters around the world are all facing a “margin-squeeze” today –their bottom-line costs are rising in terms of materials, outwork, and labour costs, but their clients are resistant to this being reflected in the selling price.
By Accura managing director Trevor Cocks
Transferring data from one system to another is incredibly efficient when successfully implemented.
The goal of a modern print company should be to ensure that production is managed efficiently and profitably
Art Fixes – Corrects common artwork issues, quick and easy Proofing – Provides direct to customer online proofing Imposition – Enables repeatable precision for every print production method and press RIPping – Replaces the need for an inhouse RIP, saving money and simplifying DFLOWoperationsSynergy also creates scalable production capacity, reducing the burden of staff resourcing and overtime expenses with a predictable ‘pay for use’ costing model.
Not only does DFLOW provide an outsource solution for prepress automation and workflow, it also has skilled prepress staff for situations where automation can’t be achieved. This allows the company to tailor the perfect mix of technology and staffing to meet customer requirements.
The process of DFLOW’s Synergy solution
Connectivity to other production systems and software should also be high on the list, with the ultimate connectivity utilising an Application Programming Interface (API) which allows applications to talk directly to each other. By asking the MIS or workflow vendor if they have API connectivity, a developer can utilise this to implement data interchange.
DFLOW Synergy can provide the five key processes found in any prepress workflow using: Preflight – Migrates manual preflighting to automation
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By adapting to printers both large and small, Synergy shifts the prepress technology and resource burden away from the customer. Working within the scope of the printer’s workflow, Synergy seamlessly integrates into existing systems to augment or even completely remove the requirement for onsite prepress.
ombining a data-rich, modern Management Information System (MIS) and an automated production workflow simply leads to a competitive advantage. When used together, they can drive cost savings, operational efficiencies and improve customer satisfaction.
CMYKhub, one of Australia’s largest trade printers, is benefiting from the scalability of the DFLOW Synergy workflow solution. With over 10,000 orders per month and a product range with 24-hour turnaround, its production workflow needed to be highly efficient. CMYKhub now uses DFLOW Synergy to improve scalability, increase efficiency and reduce costs.
By DFLOW chief executive Doug Robey
Because DFLOW Synergy is not just an off-the-shelf software, the company also works in partnership with the printing business, ensuring it achieves the workflow and efficiency goals set out by the printer.
It’s also worth noting that it is particularly important to choose a system which has an open and modularised architecture, ideally cloud based, delivered through a web browser and capable of utilising industry standards for data interchange such as JDF, XML or JSON at a minimum.
It’s DFLOW’s role to keep up with industry changes and always provide effective, modern, best practice methods and software to help keep printers at the top of their game.
DFLOW alleviates these challenges with its Synergy product – a prepress workflow solution that provides efficiencies across the traditional prepress workflow. Leveraging intelligent process automation to collect jobs and return print-ready files through to a production workflow, Synergy comes full circle in providing an end-toend cloud based prepress solution.
DFLOW needed to understand its production scheduling and machine capabilities to align file processing through the network, so print-ready files were always ready as soon as possible for the next stage of imposition or printing. As CMYKhub implement new production capabilities and its workload or processes changed, DFLOW worked with the business to find the best automation or prepress staffing method to cater to its high-volume business.
DFLOW is a print technology company that believes in continually evolving and improving the solutions offered to customers. Its solution experts work with printers to create the production flow that works best for their current systems and any future efficiency goals.
Every touchpoint in a production workflow should be reviewed for its effectiveness in producing work and streamlining the workflow for maximum throughput and profitability. Using the data contained in a MIS to drive automated processes and reduce the bottleneck caused by legacy high-touch processes is key to keeping up with production demands and business needs.
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DFLOW recommends starting with a nocharge trial period (which runs between two to three weeks), where it gets the printer set up to submit files to DFLOW Synergy for testing. With these files, DFLOW learns its production requirements and ensures it can produce the work to a high and repeatable standard. With a point of contact on the printer’s side who can submit files, answer questions, and give feedback, DFLOW moves through this stage smoothly with an effective transfer of knowledge.
The solution is cloud-based, meaning an ease of use and adoption for the printer. Essentially, DFLOW is offering Prepress-as-a-Service.
Helping printers to be at the top of their game
As such, the goal of any modern print company should be to ensure that production is managed efficiently and as profitably as possible. Without using a MIS and a modern automatised workflow, it is increasingly challenging to control costs and reduce production inefficiencies.
DFLOW’s Synergy interface on a dashboard
Integrating seamlessly with your MIS and current production workflows, DFLOW Synergy lifts the burden of prepress from your print business.
“Great to have resource options for busy periods.”
“Wish I knew about this 3 months ago.”
“Pay per use is a great way to manage business cost.”
Make your workflows work for you
DFLOW Synergy reimagines the process of prepress and creates a more sustainable approach to delivering greater production efficiency and cost savings.
Durst Software & Solutions offers a powerful and flexible suite that optimises the entire digital printing process
management and output preparation to ensure efficient production with optimal results in the shortest possible time.
Durst has one overriding goal at LIFT ERP –creating a workflow management system flexible enough to meet a print service provider’s needs, so they don’t have to force their process to conform to the software.
With all the complexities and ever-growing needs of a modern business, Durst LIFT ERP is a comprehensive Cloud-based system that aims to reduce IT infrastructure and costs while managing a printer’s technology securely. This enables the business to view their information from anywhere, at any time.
From order creation to shipment, it lets businesses keep their customers and themselves in the loop with real-time reporting and push notifications. In addition, it is flexible enough to work across all segments including LFP, digital labels and corrugated.
Durst Workflow can also be integrated into an existing ERP/MIS environment. This allows for the exchange of information between these systems automatically to avoid redundancy and ensure correct data is recorded.
All of Durst’s software solutions are server based, so can be accessed by anyone in the business on any computer. Plus, the systems integrate with each other and Durst’s printing devices (along with all thirdparty printers), offering a seamless solution.
Its integrated Harlequin RIP is optimised for parallel processing of multiple production jobs, allowing customers to provide faster turnaround times across multiple jobs.
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about uptime, machine status, ink consumption, usage, status of sensors, and more. This has been used by Mediapoint to make business decisions.
Migration across to Durst software is simple if a business has an MIS installed. If not, there will be a period of evaluation and set up that analyses all parts of the business that Durst LIFT ERP will manage. As for Durst Workflow, it can be up and running in a Whenday.looking
A company in Australia using Durst Workflow is Mediapoint. When the company invested in its Durst 512R LED five-metre roll-to-roll printer in 2020, it also installed the Durst Workflow system. Prior to this, it used its own workflow Mediapointsystem.decided to adopt this Durst software as it was looking to add value across its whole supply chain. Since using the software, it has saved Mediapoint time and valuable resources as automation is used to standardise processes.
By Durst Oceania managing director Matt Ashman
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The modern and easy to use interface allows multiple users with customisable permissions to work in parallel on the same database.
As for the Durst LIFT ERP software, it provides a single integrated platform to run every aspect of a print business. The process is automated and streamlined, from taking a customer’s order online, into pre-flight and manufacturing, and all the way though to customer delivery.
It is a paperless workflow, meaning no more paper job tickets are required. Durst LIFT ERP uses screens and devices so every participant gets the information that they need. A new Online PDF approval streamlines the approval process from customer to printer, too.
to implement workflow/MIS into a business, a print service provider needs to pick a system that has automation with intelligence and some degree of machine learning to streamline mundane tasks. It needs to be a helpline for customers by understanding and managing their business. It should also automate the mundane tasks that would have prepress operators tied up for hours. Print service providers should also look out for CMS and ink saving solutions as they actively save money on production print runs.
The company has also been able to extract valuable information for their business needs, such as information
aving a good and combinesTheandautomateapplication.andwhichDurstofhavingthusestablishERPasWiththeirfinalcreationThetakeWorkflow/MISoptimisingsolutionsdigitalespeciallybecomeInformationworkflow/ManagementreliableSystem(MIS)hasessentialforanyprintingbusiness,onethatdealswithsomuchorigination.Thesesoftwareneedtobepowerfulandflexible,theprocessfrompixeltooutput.systemsoftodayneedtoprintmanufacturingtonewheights.solutionsneedtodeliverfrominitialfilethroughprepress,toproductionandanalysis–helpingcustomersimproveprintingandsimplifyingtheirbusinesses.agoodworkflowsoftware,suchtheDurstWorkflowandDurstLIFTsolutions,aprintserviceprovidercanprotocolsforefficienthandling,savingmoneyforthebusinessandtheabilitytofocusonotherpartstheirbusinessthatneedsattendingto.Workflowisanall-in-onesolutionincludesallstepsoftheprepressproductionprocessinasingleItenablesbusinessestoproduction,customiseprocessesbringtheirproductivitytoanewlevel.browser-basedsoftwaresolutiondatapreparation,colour
Streamlining automated processes with Durst
For more information, please visit durst-group.com/software DURST SOFTWARE & SOLUTIONS
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The promise of today’s prepress software
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the specific capability required for the prepress part of the overall converter’s operations. By implementing a solution such as Esko WebCenter – a labels and packaging management and collaboration platform – all stakeholders can work on the same version of an artwork and its constituting components, avoiding unnecessary duplications and versioning errors. Artwork approval is a key feature of the collaboration workflow, bringing brand owners and their suppliers closer together around a single version of the truth.
Management software solutions have become integral to most modern businesses too, so gathering data – from customers during the job onboarding process and from multiple online systems in the company during production – then analysing this information and producing reports to aid management decisionmaking, has led to contemporary MIS solutions being viewed as the backbone of any Feedbackorganisation.fromtheindustry
By using WebCenter, it was able to not only make sure that its message to the customer was clear and comprehensible, but it also brought the company closer to the customer’s needs and wants. QuarterPack’s entire release process is now managed by WebCenter. That makes the business flexible when it comes to serving its customers, and has allowed it to prepare print data for customers, with benefits including traceability and speed.
Further digitisation, automation and improved connectivity across a business are key to enabling converters to achieve more with less. Integrated systems and software can now manage everything from accepting an order and assigning the design task all the way through to obtaining approval and organising shipping of finished products to the customer.
Software solutions must also be tailored to the specific business operations, skills and competencies, as well as the individual’s requirements. As an example, Esko’s recent User Experience (UX) improvements in
WebCenter were geared at optimising the experience of non-expert users.
Esko works with customers worldwide and a recent example of a company that has integrated Esko WebCenter into its prepress is an Austrian packaging services provider, QuarterPack.
has shown that in terms of speed, quality and consistency, workflow automation at the very start of a project – especially with the integration of automated data exchange between Management Information Systems (MIS), Enterprise Resource Planning (ERP) systems and the prepress workflow – are the areas with the biggest potential for delivering efficiency gains.
The QuarterPack team has worked with Esko technology for many years, typically operating PDF based workflows. In 2018, the company began a project using software to deliver a customer-oriented project management solution, with the aim of streamlining and smoothing the complexity of operations in the company.
By Esko Oceania regional marketing and channels manager Scott Thompson Esko solutions integrate with all MIS systems on the market today to bring the specific capability required for the prepress part of the overall converter’s operations
Esko software covers the entire journey of packaging print, from inspiration to artwork to press-ready separations. It scales along with a business’ requirements and enables converters to tackle the most urgent problems first and scale up their software capabilities as the business grows.
Fundamentally, a connected workflow simplifies, streamlines and standardises each step of the prepress process, making it easier to manage, identify issues and resolve problems before they occur. It delivers proactive, positive control and ultimately optimises headcount to minimise operational costs and waste.
A connected workflow simplifies, streamlines and standardises prepress processes, making it easier to manage, identify and resolve problems before they occur
The latest version of the Esko workflow server software Automation Engine includes the option to host the workflow automation server in the cloud. Under this Software-as-a-Service model, companies can avoid IT overhead costs and complexity by standardising workflows, even across multiple geographically distant production sites, further driving up efficiency and performance.
Esko solutions integrate with all MIS systems on the market today to bring
With the latest software release, Esko addresses today’s market needs and ensures its innovations significantly improve customer outcomes. It is also focused on helping customers make the best use of it to deliver immediate results and meet the challenges they face in the long-term.
The most important consideration for any business should be – through a process of value stream mapping and comprehensive research – to ensure that the deployment, installation and configuration of any given solution meets their specific business and operational requirements. This is particularly the case with integrating MIS/ERP with prepress automation. Esko engages with its customers in ‘Discovery Workshops’ to help them deploy the best workflow implementation.
ith today’s brands and retailers seeking more versatility from their suppliers, there is only one way for print and packaging converters to thrive – through improving operational efficiencies. This means to digitise, automate and connect. Processes need to become more integrated to create a smooth workflow from incoming artwork to product shipment. Avoiding manual intervention in the process, optimising production efficiency, and ensuring right first-time manufacturing to minimise waste and costs, are all key. This is the promise of today’s prepress software.
As such, when evaluating different workflow/MIS systems, printers need to look beyond their current needs. Settling for a solution that mainly solves an existing problem is a short-term fix.
Choosing a workflow/MIS solution with a history of continuous development and a focus on R&D is crucial
During this call, pain points will be identified, existing workflow/MIS systems mapped out and the desired end state discussed. The basic features should include estimating, order management, financial management, scheduling, shop floor data collection, mobile views, vision dashboard and if opting in for a Web2Print module, integrated credit card processing.
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As ESKO is well-known for its structural design software ArtiosCAD and the ArtPro+ native PDF prepress editor, the powerful solution printers want to consider and investigate is ESKO’s Automation Engine. This solution allows printers to automate, standardise, and improve their prepress workflows with accelerated benefits across the entire organisation.
A commercial printer was running an old DOS-based estimating system. After stumbling along for a couple of years, the printer decided the time was right to install a complete, integrated MIS system.
Kissel + Wolf Australia has partnered with best-in-class workflow and MIS solutions from ESKO and the team at eProductivity Software Solutions.
As a cloud-managed solution, there is no need to worry about server availability or uptime. The professional services team keeps the solution up-to-date and running smoothly, alerting you to potential threats and providing 24/7 monitoring. The open architecture and connectivity are also unique and allow for seamless integration.
The printer was familiar with the ePS PrintSmith Vision management information system, and after a review of several options, decided it was the best solution for the business.
The customer was impressed with the capabilities of PrintSmith Vision, and they knew the system had the ability to grow along with their business. A few years later, the commercial printer added additional modules to further automate the operations.
Our workflow/MIS systems offer the widest breadth of features, which are uniquely suited to commercial printers, in-plant print centres, franchise print operators, digital print shops, sign and display graphics as well as labels and packaging converters.
And with technology changing at a very fast pace, the modular architecture of software solutions offers the opportunity for additional revenue-generating modules, such as Web2Print.
For printers to overcome these challenges and grow their business by adding little to no additional staff, implementing a solid workflow should be top of minds and a priority. MIS systems are crucial to delivering a fully automated print production environment that also involves digital front ends and digital presses.
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Web2Print is designed to power customers’ print businesses online. With simple intuitive tools supporting a wide range of products and applications, printers can grow their businesses and sell more online, offering customers the most convenient and intuitive online print-buying tools available.
By Kissel + Wolf A/NZ industrial print and packaging business managerdevelopmentJamieWeller
Delivering on the best-in-class workflows
PrintSmith Vision is the affordable print-management software solution that understands and automates print operational processes in franchise shops, small print shops, print-on-demand, and in-plant facilities, including print estimating, production, accounting, sales management, and e-commerce.
All the solutions offered are open and flexible, meaning depending on the customer’s requirements, the migration and implementation are manageable.
onsidering supply chain deficiencies, price increases in materials and global challenges around transportation, everyone is trying to do more with less. The same is true when it comes to the shortage of skilled labour in the printing industry and the challenges around COVID, creating an unpredictable business environment.
Together with the ESKO and eProductivity Software Solutions teams, it is paramount for Kissel + Wolf to provide local support.
PrintSmith Vision enabled the customer to get their arms around costing and ensure they have consistent pricing. The scheduling module is now a critical component of their operations. They no longer have the whiteboard on the wall, but instead, a computer-based schedule that everyone can see. This has brought huge gains in efficiency and automation.
Choosing a workflow/MIS solution with a long history of continuous development and a strong focus on R&D investment is crucial. Many of these modules have been developed over a long time and now allow for customisation using professional services.
Before deciding on the required features, the recommendation would be to schedule a discovery call.
Here is an example of how a customer massively benefitted from using the eProductivity Software Solutions workflow/MIS technology:
technology purpose-built for the print and packaging industry. One of its solutions we offer is PrintSmith Vision.
As for eProductivity Software Solutions, it is a business and production workflow
The Cutting Edge in Sydney is an example of a business that adopted printIQ’s solutions. Prior to using printIQ, when the COVID pandemic hit, the company’s outdated system couldn’t handle digital transformation after employees had no choice but work from home.
printIQ understands that the success of a business depends on having a reliable and efficient system. That’s why it offers a comprehensive MIS solution that covers every stage of the printing process – from estimating and ordering to production and printIQe-commerce.iseasytouse,
For starters, printIQ has a team of industry experts who understand the processes involved in various segments and put us in a better position to offer IT solutions that are both effective and efficient. It also has an in-house development team, so if a client needs a custom solution, it can develop it.
In addition, it can provide valuable insights into the performance of the business, helping to identify areas where managers can make improvements. Most importantly, an MIS can help to streamline the printing process, making it quicker and easier for printers to produce high-quality products and help enhance communication and coordination between different departments within a printing company.
The Cutting Edge soon realised another benefit of the system – providing clients with accurate and quick quotes. Without adding more estimators to its workforce, The Cutting Edge enhanced productivity and efficiency, which caused the business to double its quoting pace.
But as the printing industry evolves, so must the technology supporting it. MIS is vital in streamlining production, inventory management, and quality control.
However, as printers increasingly rely on digital technology, MIS must evolve to meet their changing needs.
One key area of change is data collection and analysis. Rather than relying on paper forms and manual data entry, an MIS must collect data electronically, allowing for real-time analysis and faster decision-making. In addition, MIS systems must be able to integrate with other digital tools, such as accounting software and CRM printIQsystems.ispassionate
n today’s fast-paced business world, efficiency is vital, and a Management Information System (MIS) can offer printers several benefits to achieve this goal. By automating tasks and consolidating data, MIS can help printers to improve efficiency and reduce costs.
about continually developing products that empower printers to overcome any obstacle they may face, and believes that its technology is the key part of that success.
By printIQ chief operating officer Rachel Davis
printIQ has been continually developing its systems and aims to implement the most comprehensive workflow in the market
accessible from anywhere, and provides complete visibility of business, allowing printers to make decisions that will help them grow, scale and succeed.
The right MIS will provide accurate data tracking and reporting. But what features should printers look for in an MIS solution?
First and foremost, it should be userfriendly and easy to learn. Even the most sophisticated software won’t do any good if employees can’t figure out how to use it. It should also be highly customisable so that a business can tailor it to its specific needs.
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printIQ is constantly being updated with the latest security features to ensure that data is always protected.
Finally, it should be able to integrate with existing systems and software to avoid disruptions in a workflow. By keeping these factors in mind, businesses should choose an MIS solution that will help take business to the next level.
As the competitive landscape in the printing industry continues to evolve, those who invest in MIS will be well-positioned to succeed
The Cutting Edge now has a solution that keeps it at the top of the packaging game and can adapt to any challenges it could face now or in the future.
But with MIS solutions, not all options are created equal. That’s why printIQ offers a comprehensive print management system that can be customised to fit any business’ needs.
To stay competitive, The Cutting Edge knew it needed to implement a new system, enabling its employees to work remotely while ensuring high-quality control standards. It looked for a partner with experience in MIS that could help it design and implement a custom solution.
That’s when printIQ came in. Its easy-touse cloud solution, which can be accessed from an internet browser anywhere and at any time, attracted The Cutting Edge, making it easy for production staff to manage the factory once it was installed.
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As the competitive landscape in the printing industry continues to evolve, those who invest in MIS will be well-positioned to succeed and it has become one of the most critical factors when running a print operation.
Finally, the printIQ system offers a wide range of features and options that makes it an ideal choice for businesses of all sizes.
Grow, scale and succeed with printIQ
When a business migrates over to printIQ’s MIS, they can be confident that their data will be secure and accessible. Its team works with printers to ensure an untroubled transition, and provides ongoing support to ensure their business runs smoothly.
printIQ.com
PrintIQ is a dedicated print MIS that does so much more than you imagine. It can help shape the future success of your print business.
PrintIQ is easy to use and accessible from anywhere meaning you can be effective and attentive no matter where you’re working from or what device you’re using – with no installation required. Leaving you to focus on taking care of your customers.
GROW SCALE SUCCEED
PrintIQ does the work for you. All our key software modules are fully integrated into one core ecosystem, making managing every aspect of your business much easier, and allowing you to consolidate your objectives across all areas of operations efficiently and intelligently.
As is the nature of all software, it never stands still. At Optimus, we are always looking for ways of improvement and advancement that can evolve our software over time to suit the needs of printers going into the future.
At the heart of this, from our perspective, is the provision of a first-class architectural foundation to ensure that flexibility and connectivity are baked into any of the solutions we provide to our global customer base. We believe we already have the right architectural structures in place now to ensure customers can indeed adapt and connect their Optimus MIS in an ever changing, fast-paced world.
This is a highly configurable solution, not a customised one. This means that long after the initial implementation of the system, when a print service provider is faced with the task of managing inevitable change with regards to either adding a new product or process, their Optimus dash MIS software suite can adapt and grow with the business.
From a workflow perspective, we are an MIS company. That’s our core activity; so, we look to combine with best-of-breed workflow software solutions. Optimus has first-class integration capabilities that allow us to combine bi-directional processes with a variety of global products and services.
Prior to this, numerous spreadsheets with manual intervention and potential for error handling was the way these processes were managed. Challenges were orientated around managing a wholesale change in process and ensuring staff were well-supported to get the results they needed. But now, this new automation has provided the business with the foundations for delivering instant, trusted data.
Just look around the society we live in. Most everyday consumers get all the information they ever want from mobile devices on the palms of their hands. So, it’s only logical that this expectation exists when dealing with print service providers.
At Optimus, we sell MIS software. Our primary offering to the wider market is our award-winning Optimus dash MIS.
However, a good Management Information System (MIS) is one that’s properly configured and provides accurate and incisive data on sales, production, and financial and delivery information in an easy and accessible way. The savings achieved from automation and efficiencies can often help the investment to be fully paid off within months.
WORKFLOW/MIS
We believe the uniqueness of an Optimus dash MIS lies in its ability to offer great flexibility in adapting business rules and different manufacturing methodologies. So, whatever a print service provider produces or needs managed, an Optimus dash MIS can handle it.
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Critically, Optimus can run a highly configurable process-led approach,
The Optimus MIS home screen showing tickertape alerts
When it comes to migration from one software system to another, this requires a great deal of common-sense planning and clear dialogue about the possibilities of the solution. As a business, we are always seeking to be as accommodating and creative as possible, but in equal measure, the team at Optimus Australia will advise straight away if something can’t be easily done. We say this, because not all software systems have equivalent fields and structure.
The most recent integration delivered was in combination with Enfocus Switch, but we can work with any workflow solution that has an API. When providing MIS and workflow, we also provide extensive professional services and consultancy to ensure a desired outcome.
n today’s world, a print service provider needs to have digital foundations in place to be far better equipped to rapidly respond to the pressures and immediacy of most customers’ modern-day demands. Having an integrated workflow/ MIS for some printers can transform their business capability – by enabling them to instantly provide a level of transparency that most of their customers assume they already have.
An Australian packaging printer recently invested in our Optimus dash MIS. The install has revolutionised their ability to analyse real-time data efficiently and easily. By fully automating with Optimus, which included combining estimating with a fully integrated imposition suite to gang jobs, they have transformed their operations.
It can now plan and output jobs in a far more efficient and transparent way. This new functionality has also been designed to work in conjunction with a new warehouse management system for pallet tracking. The bottom line is, their profitability and performance are now up!
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By Optimus Group commercial director Steve Richardson (l) and Australian business manager Con James (r)
Having an integrated workflow/MIS can transform a printer’s capability – by enabling them to provide a level of transparency that their customers assume they have
We can typically always import customer, supplier, and stock item information into a new Optimus MIS from an older system; we have well-established routines for migrating this data. We would always suggest that having access to your old legacy software, with one or two users, for a limited period is good practice. This can often help smooth the transition process to the new MIS/workflow investment.
The Optimus MIS showing data of overall equipment effectiveness
Ensuring flexibility and connectivity
meaning that steps can be mapped into the workflow and the level of complexity or simplicity that is deployed is up to the end user. We take our inspiration from a lean manufacturing-led approach, which seeks to ensure maximum information for the minimum number of clicks.
Now is the time to invest in the future of your customer base – with those investing in the future of the world.
We need to look beyond the ‘essential spend’ crowd and infiltrate the spaces where the future of print is being realised
Remote work is here to stay
But it goes way beyond retail. Any business you can think of that has a physical presence can have a digital presence. And when the boundaries are crossed print is an essential factor in the process, and printed goods can be sold in both places.
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Do your crises?becomebottlenecksproduction
Start doing your research and find the developers and municipalities that are investing in remote working complexes. These mini-cities will have state-of-theart technology, commercial and retail businesses, childcare, and schools. Strategise; develop a pitch and pitch the essential power of printing to bring these communities to life.
Follow the science, health, and technology sectors for insight into what is coming and tailor your services and offerings to be essential for their success.
It is a marketing and sales strategy. Consumers exist in both the physical
Plan the future with print
Deborah Corn is the Intergalactic Ambassador to The Printerverse at Print Media Centr, a Print Buyerologist, international speaker and blogger, host of Podcasts From The Printerverse, cultivator of Print Production Professionals, Head Girl in Charge at Girls Who Print, host of #PrintChat, the founder of International Print Day and the founder of #ProjectPeacock.
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Building the future with print
he viable future of print business is dependent upon how print is used, and what it’s used for. We saw this firsthand in 2020. If printing wasn’t essential, it wasn’t produced. And when things started to open, ‘essential’ was applied to the spending, not the materials; was/is it essential to spend money on this?
and digital worlds, and they can buy things in both places. Meta Commerce, aka m-Commerce, is coming. Think online storefronts transformed into digital spaces you (or your avatar) can enter and recreate the in-store experience, virtually.
To get our power back, we need to look beyond the ‘essential spend’ crowd and infiltrate the spaces where the future is being realised.
According to projections by Ladders, “25 per cent of all professional jobs in North America will be remote by the end of 2022, and remote opportunities will continue to increase through 2023”. This is a situation many countries are experiencing worldwide.
The essential spend scenario which continues today has shifted industry focus to justifying the use of printing to anyone who will listen. That is not a position of power, and we know print is a potent and powerful communications device.
For that much impact, we need to look to the future and become part of building it. Here are some things to consider:
Phygital = physical + digital
Once you have mastered m-Commerce, you can educate your customers and help them migrate to the metaverse. There is a NEXT LEVEL out there, and next-level companies are working on reinventing experiences – not pricing out brochures with six printers for the lowest price.
Now is the time to invest in the future of your customer base
S
It’s a request from a lower-tier customer –low volume, low profit, low potential and high maintenance. It expresses some level of urgency on the part of the customer, but it’s not really important in terms of the salesperson increasing sales, profits and/ or Butcommissions.it’sthere–bright and shiny – so the salesperson abandons his/her prospecting and tends to the request. And by the time that’s completed, the time set aside for prospecting has passed, and the salesperson has to move on to other things.
And the time spent tending to the request didn’t turn into nearly as much money as it might have, and that’s what I’m really talking about here. Let’s make it a simple question.
Here’s a classic example. The salesperson’s plan for the day includes a block of time for making prospecting calls. Just after the start of that block, an e-mail arrives.
teven Covey was an educator and author, probably best known for his book, The Seven Habits of Highly Effective People. He covered a lot of ground in that book, but there’s one element I think is more important than any Coveyother.wrote about urgency and importance, and specifically about how any task on your plate can be both of those things, just one of them, or neither of them. If you have more tasks on your plate than you have time in your day, it’s really important to know exactly where each one fits in terms of importance and urgency.
Here’s something I’ve been teaching in my seminars for close to 30 years. Make yourself a little card, that can fit in your pocket. On that card, draw a four-quadrant matrix, and in each of the quadrants, write in one of Covey’s four Pullcategories.itoutas you plan your day, and evaluate each task on your plate to assign it the correct amount of urgency and importance. In other words, plan your day around your priorities. And then, when one of those ‘shiny’ things appears, pull it out again and evaluate before you let yourself get distracted from anything more important.
Dave Fellman is the president of David Fellman & Associates, a graphic arts industry consulting firm based in the US. His Sell More Printing book is now available in both print and eBook formats through amazon.au. Contact Dave at dmf@davefellman.com Visit his website at www.davefellman.com.
And I’m sure you see that something that’s neither urgent nor important should sit at the very bottom of your priority list. (I’m sure you see it, but I’m not sure you really embrace it. More on that to follow.)
Something that’s neither urgent nor important should sit at the very bottom of your priority list
Distractions – described as ‘shiny’ things in this article – deflect your attention away from the more important things
Beware of shiny things!
The real killer for most printing salespeople is the things that are urgent but not important, although in this case, urgent may not be quite the right word. Let’s substitute a word one of my clients like to use – ‘shiny’ – as in he (or she) is easily distracted by shiny things.
The combination of urgency and importance yields four possibilities.
Let me be clear on something. If this same request had come from a top-tier customer, it might have been urgent and important. But coming from the low-tier customer I described, it was not.
Something can be (1) urgent and important, (2) important but not urgent, (3) urgent but not important, or (4) neither urgent nor important.
Which is better for you? Spending your time on maintenance activities for lowvalue customers or spending that same time trying to maintain or develop highvalue customers? Time is money!
It’s pretty obvious, I think, that anything urgent and important should sit at the top of your priority list. But what about something that’s important but not urgent?
I hope you’ll see that any task in this category should sit lower on your priority list. It needs to be done, but it doesn’t need to be done now.
That’s a serious problem, especially in any circumstance where time is money –like printing sales, or probably any other aspect of managing a printing company.
Four possibilities
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Too many salespeople are guilty of putting time into activities that aren’t going to generate revenue, profits, or commissions.
even though our world doesn’t work that way anymore. We crave a shared sense of purpose (mission), a clear role (being valuable), and the ability to achieve our mission (belonging).
The only real way to engage your people is through the ‘Human Operating System’
The only way you’ll ever get people back in the office is to create a sense of shared purpose, show them how they are each valuable and give them the chance to experience belonging.
Good luck.
The only way to get people back in the office is to create a sense of shared purpose, show them how they are each valuable and give them the chance to experience belonging
If you’ve got money to burn, spend it on employee salaries and bonuses. Think creatively about amazing experiences you can offer your people to say thank you. Experiences leave lasting positive impacts on employees where cash bonuses do not. If you can, come up with an experience that helps your team to understand what it feels like to be a customer, in a way that helps them experience the value that they deliver and the impact of this not being done in the way you need it to be delivered.
The only real way to engage your people is through the ‘Human Operating System’.
This process has been going on for decades and is the underlying cause of so many of our social problems of today including depression, anxiety and addiction. Why? It’s because human beings are hard-wired to live in a world where each person belongs to a tribe of about 35 to 50 people, has a specific valuable role in the survival of the tribe and each tribe is 100 per cent focused on Fast-forwardsurvival.
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For our brains, having no value means rejection. These primal needs, even without us knowing, drive our behaviour. We want the people we feel are important, to see us as valuable. We also want to be accepted; to belong.
The reason people don’t want to come back to the office is because they don’t have that sense of belonging, that sense of shared purpose, nor do they feel valuable.
Caveat – this won’t mean everybody rushes back full-time. But it will mean that you’ll be able to have some in-office days in the mix and you won’t need to waste money with ridiculous ideas like office Mardi Gras and ineffective bribes.
Why your people don’t want to come back to the office
T
to today though and our brains are still craving the same things,
But, they have to work to live. So, if they can do that in a more convenient way, which is by not coming into the office, then of course they will.
To unlock profitability through emotional engagement in marketing and communications, Meqa Smith launched The Unforgettable Agency, which she currently heads as its strategist.
Would you like to increase cashflow?your
he way human beings are hardwired, ‘The Human Operating System’, hasn’t changed since we lived in tribes, but our world has changed so dramatically and so fast that it no longer resembles the environment we’re hard-wired for.
40 | AUSTRALIAN PRINTER SEPTEMBER 2022 SPRINTER.COM.AU • Near total coverage of roller requirements for the graphic arts sector • Wide range of rollers for printing and packaging, laminating, gluing, transport and nip • Specialised services for non-standard applications • In-house expertise to help you achieve your production goals Systems Printing Böttcher Australia: the experts in new rollers and replacements THE SMART WAY TO SAVE ON ROLL ERS Talk to us about the range of services we offer for all your roller maintenance needs. National Free Call 1800 204 102 WWW. BOTTCHERSYSTEMS . COM.AU * event dates correct at time of publishing Labelexpo Americas 2022 September 13-15, 2022 Chicago, labelexpo-americas.comUS The Print Show September 20-22, 2022 Birmingham, theprintshow.co.uk/UK FPLMA Victoria Golf Day October 13, 2022 Knoxfield, fplma.org.au/vic-golf-day.htmlAustralia Printing United 2022 October 19-21, 2022 Las Vegas, printingunited.comUS Letterheads October 21-23, 2022 Hamilton, New letterheads.co.nzZealand 2022 ProPrint Awards October 27, 2022 Sydney, proprintawards.com.auAustralia FESPA Australia Conference 2022 October 27, 2022 Sydney, sgiaa.asn.auAustralia Visual Impact Sydney May 3-5, 2023 Sydney, visualimpact.org.auAustralia Labelexpo Europe 2023 September 11-14, 2023 Brussels, labelexpo-europe.com/Belgium Got an event? Send an email toputwithhosman@intermedia.com.auallthedetailsandwewillyoureventonthepagePRINTDIARY PRINT DIARY
he 2022 Industry Insights report looks at the successes and opportunities of real media channels that deliver results from a consumer’s lens. We know print media channels remain stable and effective whilst carrying the strongest credential of all – being preferred by consumers across many engagement points along the path to Thepurchase.reportidentified that globally, three out of five of the top media channels that consumers find most effective are print. These include magazines, POS and newspaper advertisements. Catalogues also sit as a highly effective sales driver with the weekly highest reach across all media channels across the region.
Readers spend about 30 minutes a week engaging with brands through print magazines, compared to three minutes a month through online magazines – so how can we have the two interact more Researchintelligently?acrossmail shows a highly engaged audience with 80 per cent of people reading their mail immediately compared to 63 per cent who open emails immediately.
Mail also carries a high trust index and emotionality, with the report finding that nearly two-thirds of respondents in a study by Accenture suggest that receiving mail provides a sense of affirmation that
Kellie Northwood is the executive secretary of Women in Print, the CEO of The Real Media Collective and incoming CEO of the Print and Visual Communications Association. For more information contact: 03 94212206 or hello@thermc.com.au. www.therealmediacollective.com.au.
And, almost as a disclaimer, I always feel compelled to highlight, this report is not anti-digital, in fact online and offline channels work in a complementary fashion. No channel needs to be replaced by another, nor does one channel suit all audiences at each point of engagement.
digital communications lack, making them ‘feel important’.
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We know print media creates higher levels of engagement, trust, and emotional connection with consumers than digital
channels, yet the opportunity to pair these two in a strong marriage is endless and provides analytical metrics we can replicate through a multi-channel universe.
The 2022 Industry Insights report explores why print is such an important piece in the marketer’s tool-kit
T
Print also holds a sense of legitimacy for customers as incidences and anxieties regarding scams and cybercrime increase. In 2022, 59.4 per cent of reported scams were through digital channels, as compared to 1.3 per cent through physical mail.
We have seen the errors of a one-or-theother approach and this report is here to assist the thinking across the channels that brands have ready, and new, access to.
Optimus dash is the fast flexible MIS for all that you produce. Any substrate, any process, any product. Call us on +61 (0)422 210876 Click www.optimusmis.com With Optimus, you can lead your business not manage it
As an industry, we must continue to uphold and strengthen the sustainability values of our channels, especially as consumers become increasingly eco-conscious and aware of media’s ecological footprint.
2022 InsightsIndustryreport
The recently-released
The value and relevance of print
Not long after we arrived, she pulled on my hand and informed me that she ‘had to go’. She was at a precarious age, having transitioned from nappies to undies mere days before.
How to be an expert in print
PRINT EXPERTISE
I had maybe two minutes to get her to the toilet, or our day trip would be over.
I looked desperately for a wayfinder, hoping for directions to the nearest toilet. As luck would have it, there was one in view hanging from the ceiling.
Wasting no time, we waded our way through the crowd and made it to the toilet, dignity intact. Thank you, wayfinder.
When we sell print and signage to our customers, what are we actually selling?
In marketing, there is a theory known as ‘jobs to be done’. To understand what our customers want, we must understand the job we do for them. The classic example is that people don’t buy ¼-inch drill bits; they buy ¼-inch holes. Job is shorthand for what an individual really seeks to accomplish in each circumstance.
I visited a shopping centre with my young daughter a few years ago.
Posterboy Printing’s Daniel Edwards explains how print service providers need to offer more than just pricing to thrive in the new digital and automated world
Daniel Edwards is the account manager at Posterboy Printing. He has worked in the printing industry since 2002. He has worked on thousands of print jobs with hundreds of Australia’s top marketers, and is also the author of The Power of Print.
The real trick with being an expert is this – you don’t need to know more than anyone else. You just need to know more than the customer
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It’s not just good news for the customer; it’s good for you as well. Spending a few minutes considering a new piece and looking for ways to improve it is much more fun than pricing up another batch of A4 whatevers. We need to offer more than just pricing to thrive in the new digital automated world.
So, stop competing on price and start competing on value. Remember, we sell communication, not print. Help your customers craft a better communication tool to convey their message. You are an expert, so don’t be afraid to offer your advice confidently. Don’t just take the specs and punch out a price. Add value to your offering by pushing back and making suggestions.
Print sellers should view every job that comes across their desk as a piece of communication first, not a physical piece to be crafted. You can think about how to make it later. This doesn’t mean editing, copywriting or critiquing the graphic design. It means asking questions to understand the message the customer is trying to communicate to their audience. Then use your expertise in print to suggest changes that will communicate that message more clearly.
If a high-end architect hands his customer a 400gsm card, it will not communicate bespoke craftsmanship. It will communicate average, forgettable, unremarkable. In contrast, an 800gsm gold embossed cricket bat of a card will communicate quality and beauty with unspoken Communicationauthenticity.through
In a recent customer survey, I asked my customers, “what job does print do for you?”. Admittedly, this probably isn’t the best way to try to approach this, but I had to start somewhere. One answer summed up the responses nicely. “Print advertises to market”. But what does that mean? What is advertising to market?
Yet, in Moesta’s conversations with actual buyers, the dining table in their existing home kept coming up.
My story about my daughter and the wayfinder would have played out almost the same had I swapped “wayfinder” with “information desk”. I would have asked the staff member the same question, which way to the facilities and received the same answer.
However, the conversations with the buyers revealed one clue – the kitchen table. Prospective buyers and focus groups repeatedly asked for larger lounge rooms and large second bedrooms for guests. But they never asked for a formal dining room.
Adding a moving service, two years of storage and a sorting room within the development for new owners to tackle the job of deciding what to keep and what to discard, he increased their prices to cover these new services profitably.
everywhere. Printers are experts in print and keen observers of it. So yes, your opinion is informed, current, and relevant.
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With this understanding, Moesta redesigned the condos to include a slightly smaller second bedroom to make space for a small dining room. Then he approached the problem of moving to a new home.
print also happens through the design – review their artwork. Does it include addresses, contact details, and QR codes? Check out their website; if it is a good one, and they aren’t using print to get people there, it is a missed opportunity. Tell them about it.
What job are we doing for them?
It is a mistake to consider your expertise limited to operating the machinery. The opinions “I can only make good print if I get good artwork” or “I’m a printer, not a marketer or a designer or a copy writer” are a liability. They undervalue the massive amount of practical experience and awareness you have of the printed medium.
It is communication. The print communicates a message to the market. We don’t sell ink on a substrate. We sell communication.
Harvard Business Review published a case study about Detroit-based property developer Bob Moesta, who sold condos to people looking to downsize, like empty nesters. Moesta’s company had a well-staffed sales team and a generous marketing budget. But despite all the foot traffic it got through its display home, it could not improve sales.
“People kept saying, ‘As soon as I figured out what to do with my dining room table, then I was free to move’,” Moesta said.
Before joining the industry in 2002, I never noticed a single print. Afterwards, I was suddenly surrounded by it. I remember stumbling across one of Cactus Imaging’s award-winning building wraps in Sydney’s CBD and I geeked out. I stood still on a busy footpath taking photos, then I half climbed up some scaffolding to touch it. People are wired like that. Once we become aware of something, we see it
The answer is that if we understand what we are selling, then we can add value, and customers will be happy to pay more. The value you add is your expert advice.
While the industry faced a 49 per cent drop in sales, Moesta enjoyed a 25 per cent increase.
The wayfinder communicates all day, answering the same question – which way to the toilet? It is the same with any other print or signage – it provides communication between the author and the Hard-nosedaudience.printers
The insight Moesta gained was that he wasn’t competing with other builders. Instead, he was competing with customers not moving at all.
Starting somewhere
The real trick with being an expert is this – you don’t need to know more than anyone else. You just need to know more than the customer.
A lesson to learn from
The first time feels like a risk as you are putting yourself out there. But there is nothing to lose and much to gain. Suggestions are usually accepted with gratitude, even if they ignore them. The attitude of a customer helped by an expert will flip from uncertain to enthusiastic. Time pressure will disappear, and budgets will increase because they are developing something cool. The conversation changes from ‘how fast and how cheap’ to ‘take as long as you need, it’s worth the price’.
Focus groups suggested bay windows, granite countertops and steel appliances. Moesta redesigned the condos to include these, but still, sales did not improve. So, he took another approach.
He contacted past customers to see what he could learn about the journey these customers had followed to purchase. Moesta found these people matched none of the customer avatars he had worked with, nor was there a definitive set of features in the homes that closed the sales.
are rolling their eyes at the idea of selling communication, asking, ‘How does that help me win business with higher prices? I am sure paying for ink, paper, and people to put the two together. With players like Vista Print and Officeworks in the market charging rock bottom prices, how can I just put prices up?’
“I went in thinking we were in the business of new-home construction. But I realised we were in the business of moving lives,” Moesta said.
How to be an expert
If we know the answer to those questions, we will provide better solutions to our customers. Better solutions equal greater value, and greater value equals larger invoices and happier clients.
Marine wraps are riding a wave in signage Inkjet acceleratesgrowthprintingrate September 2022 I powered by Wide Format Online DTG Digital’s new Q2 printer wins nod from Keypoint LED displaydrivinginnovationlargeformatmarket
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The Q2 delivers industrial level production speeds of 100 dark and 150 light garments per hour and has a footprint of only 42-inches by 55-inches by
“I see great potential for our company. I am humbled by the board’s decision to appoint me as chief executive officer. I see great potential for our company, and I’m honoured to work alongside all of my Xerox colleagues as we build momentum toward the future,” Bandrowczak said.
“If you’re like many apparel decorators, you’ve seen the DTG portion of your business grow during the past several years. Now you may be faced with the dilemma of purchasing additional printers to keep up with demand. Those of you who have commercial printers may be frustrated with the slower print speeds, while those who own one or two Industrial printers may be upset by not having enough redundancy and suffering during production stops caused by machine issues.
chief information officer. He previously served as senior vice president for Global Business Services at Hewlett-Packard and held leadership positions for multi-billion-dollar global companies Avaya, Nortel, Lenovo, DHL and Avnet.
Xerox Holdings has appointed interim CEO Steven Bandrowczak as its new chief executive officer to replace the late John Visentin.
DTG Digital’s new Q2 printer wins nod from Keypoint
Xerox chairman James Nelson said, “Steve has a proven track record of delivering results by leveraging digital platforms to drive market share and increase profitability. He also has continually stepped up when Xerox needed him most and demonstrated his ability to lead with passion and empathy. The Board has full confidence that Steve is the right leader to move Xerox forward.”
“If you’ve been paying attention to some of the new direct-to-garment (DTG) printer launches this year, you may have noticed that the gap between commercial and industrial printers appears to be closing. DTG machines are typically divided into segments based on a percentage of the maximum print speeds,” the report stated.
As president and COO, Bandrowczak was responsible for developing a global operations strategy for Xerox’s Software and Innovation businesses, as well as the company’s business support functions, including business strategy, product and service delivery, customer billing, and information technology.
Xerox confirms Steven Bandrowczak as CEO
The76-inches.printer
Bandrowczak joined Xerox in 2018 as the company’s president and chief operations officer. He has served as Interim CEO since the passing of John Visentin in June.
DTG Digital (a subsidiary of Pigment Inc.) spent the last two years developing its new Q2 DTG printer. This printer is configured for hybrid capability to print direct onto a finished garment as well as direct-to-film transfers on a single platform.
announcedmeetingdown,hasTheprintingcombininginvitationintocompanysaidAtpressSM74companyatItitsAccurioPressaAllcraftIn12whoBilalofTheenvelopesposters,flyers,andinthanItdigitalPrintingLakemba-basedrogerandcarson.com.au.HisNSWPOandNatkunarajahadvisedInterestedandNatkunarajahNicarsonofRogerCarsonasliquidator.partiesaretocontactatRogerCarsonPty.Limited,Box272,Drummoyne2047.emailisinfo@Allcraftwasaninnovativeandoffsetbusiness.wasinoperationformore25years,specialisingarangeofproductssolutionsincludingbrochures,signage,businesscards,andstickers.mostrecentownerstheprintshopwereandEmmaKayal,tookoverthebusinessyearsago.2019,atPrintEx19,PrintingaddedKonicaMinoltaC3080totechnologyline-up.wasalsorevealed,thattime,thatthehadaHeidelbergfive-colouroffsetatitspremises.PrintEx19,theKayalstheplanforthewastoexpandbespokeweddingproductionbyoldandnewprocesses.company’swebsitenowbeentakenwithacreditors’expectedtobeshortly.
Bandrowczak joined Xerox from Alight Solutions, where he was the chief operating officer and
US-based industry researcher Keypoint Intelligence has highlighted four new DTG printers – including DTG Digital’s “robust” new Q2 – in a report by Johnny Shell that looks at the closing gap between commercial and industrial segments, titled ‘New DTG Printers Are Blurring the Lines.’
Sydney’s Allcraft Printing calls in liquidator
“The newest DTG printers are delivering faster print speeds, higher print accuracy, and are incorporating advanced technologies… all with
Xerox’s new CEO Steven Bandrowczak
also incorporates some robust features like a linear motion platen carriage guide with auto height adjustment, two stage ink mist extraction, and a staggered four printhead array. A unique aspect of the Q2 is the simultaneous printing of both platens.
A ‘Notice of Appointment as Liquidator’ on the ASIC site said a meeting of company directors held on 6 August decided to wind up the business of Allcraft Printing and appointed
a smaller footprint and price tag – closing the gap between commercial and industrial printers.”
Harrold told the meeting that some of the current challenges for the Australian sign industry include: lack of staff; attracting people to the industry; up to date qualifications; short course training; and lack of government support.
Australian sign industry hits $4B in turnover:annualASGA
“We are a bigger industry than we realise and if we add our numbers to the print industry, we are the largest manufacturing industry in Australia,” ASGA president Mick Harrold, who recently delivered a revealing snapshot of the Australian sign industry, said.
“The growing Australian sign industry now has 8,000 to 10,000 businesses employing 25,000 people, with a total annual turnover of $4 billion. But we are poor communicators. We must blow our own trumpet and think bigger. We are the most visible invisible industry,” he said.
He said issues facing the Australian Sign & Graphics Association (ASGA) included: membership numbers; providing benefits that members think are worth paying for; too many industry bodies not working together; lack of money; no good access to data about our industry; no representation in government; not enough paid staff.
It’s hard to find direct comparisons on what inks last longer on the water based on aging and wear tests that involve high UV and saltwater but talking to sign printers, there is still a bias towards using solvent and eco-solvent inks as they penetrate further into the vinyl or polypropylene and have more vivid colours. UV printers and inks are coming into the marine wrap sector too now that flexible inks are widely available. Don’t use ‘hard’ UV inks designed for flat surfaces as these will
trailerable and sports boats. Others include Sydney’s Provinyl based in Artarmon, Autowrapz based at Brookvale in Sydney, and Marine Graphics Ink.
Of course, not all marine wraps are printed; it may be just a paint (gelcoat) protection job, colour change or restoring faded coatings. While basic skills and tools to wrap boats are very similar to vehicle wrapping – surface preparation, tape, squeegees, heat guns, and an extra pair of hands – there are some differences. Wrappers will often be printing extra-long graphics – the fewer seams the better as water ingress can cause peeling.
One notable sign printer who has a distinct service for boat wraps is Melbourne’s Glenbrae Signs, focusing mainly on
or another. They range widely in size for larger corporates like CV and Signcraft, all the way down to small one-person shops running a Roland in the shed. The average member is one with a turnover of about $1 million with five staff members.
“On the print front, we don’t really target print only companies as members, more as suppliers to the industry. Print is a part of our industry. It isn’t our whole industry. Suppliers in our industry are treated as partners, not our core constituency. We see groups like the PVCA/TRMC as key partners and a symbiotic one with a clear point of difference, but a great many common goals,” Harrold said.
Any seams and edges must be very tightly sealed. Lamination with a quality UV laminate is a must and it may be accomplished better using a long flatbed applicator. Surface preparation is critical as it has to literally be ‘ship-shape’. Measuring and allowing for bi-directional curves is essential.
If using solvent or eco-solvent inks, allow 24 hours for out-gassing before laminating, even if the ink spec says shorter than that. Likewise, a beautifully wrapped vessel should wait 24 hours before being returned to the water, to allow adhesives to onecure.way
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UV printers and inks are coming into the marine wrap sector too
ASGA president Mick Harrold
All aboard – marine wraps are riding a wave
This presents good opportunities for signees to use existing digital print, vinyl cutting, application and wrapping knowledge, to offer marine wrapping services. Some already have, while a few marinas who offer coating and antifouling have moved into digital print and wrapping, such as Sydney’s Innovative Marine Coatings, which has since rebranded as Innovative Wraps.
ASGA’s target members are businesses that call themselves signage shops in
crack and water will get in between the ink and substrate.
“Our primary aims are to build a professional industry through providing a useful resource identity and providing ongoing education and training. We advocate for our industry at all levels. ASGA members are represented in every state of Australia and beyond,” he said.
Harrold was a guest speaker at the NZSDA AGM held in Queenstown, New Zealand, where he outlined some interesting key facts that currently reflects the Australian sign industry.
Fleets of another kind are now promising extra revenue streams – if you can wrap a car, you can wrap a boat – with a bit of extra care. The Boating Industry Association values the overall industry at $8.83 billion in 2021, with over five million Australians – one in five –participating in some form of boating and registered vessels now over one million.
Harrold also outlined that the key goals for the ASGA in the next six to 12 months include: the modernisation of the ASGA into a fighting fit unit; updating constitution; connecting with its core constituency by opening up places to get together; establishing state committees, specialist committees and education committees; adding more social functions (on the back of golf days); getting AusSIP funding; attracting people to the industry; looking at education’s wider picture and providing guidance and support where needed; educating the industry though output of targeted materials; and increasing representation of ASGA on national and state bodies.
Owner Nick Greally and his family have relocated to be near the new operation and new employee Mick Makewell has recently returned from overseas to install signage wherever the call is.
is a global online marketplace for print-on-demand products based on user-submitted artwork. It allows users to upload images to be printed on items including posters, stickers, mugs, t-shirts and masks, which are then offered for sale. The company uses a keyword filtering system to identify uploads that may violate copyrights.
Mackay Council’s outdoor screen by Brisbanebased LED signage manufacturer Voxson
“These characteristics make these LED displays an excellent choice for large-scale digital signage and other applications.”
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It’s amazing who you can bump into when getting out and about around our capital cities. Signage is being installed and refreshed
“Some of the major factors driving the growth of large format displays are the increasing technological innovations in the direct-view technology primarily in the LED type displays, the technological advantages they present, and the rapid adoption of highly bright HD large displays which offer better flexibility, stability, sustainability, and environment resistant features,” according to SDKI’s latest Large Format Display Market report.
down in the Federal Court of Australia (Queensland), Justice Andrew Greenwood said Redbubble’s copyright detection system had failed.
After spotting the Apex van, we ran into Makewell, carrying a big box of Orafol SAV. Our honed powers of deduction judged that he must be installing some signage. We had a quick chat as he was off to the next job.
Hells Angels Motorcycle Corporation (Australia) launched legal action last year after finding items for sale on Redbubble bearing the Hells Angels logo. The court heard that the Hells Angels’ trademark officer in Australia was able to buy several items featuring the Hells Angels logo – despite a previous court ruling in 2019, when Redbubble was ordered to pay the club $5,000 for copyright Ininfringement.hisjudgement handed
ran into Mick Makewell on his way back from a job at Chatswood Chase shopping centre in NSW. We passed his Apex Signage van in the car park and wondered if an installation was afoot.
Out and about – Apex spottedSignageinstalling
infringementoverAngelstoRedbubblepayHells$78klogo
Weeverywhere.recently
Apex Signage is a well-known business on Sydney’s Northern Beaches and has recently opened a Queensland operation based at Robina on the Gold Coast.
“The previously used bulky and spaceconsuming displays have evolved into bezel-less and slim displays.
universities and more. Names such as Foxtel, Colliers International, Raine & Horne, Laverty Pathology, Manly Sea Eagles, KPMG, Western Sydney University, as well as many Sydney small businesses have all had signage and fit-out work carried out by Apex.
Apex offers everything from poster signage to complete builds and fit-outs – “Design-PrintBuild-Install” as its own van motto goes.
The Asia Pacific region is expected to witness the highest market growth primarily owing to the presence of major large display manufacturers which are providing innovative products to the domestic as well as to the international market, according to the report.
The team even wrapped Northern Beaches Council’s fleet of 40 garbage trucks in multiple colours with graphic messages against domestic violence. Forty big trucks were wrapped on-site in three weeks.
LED displaydrivinginnovationlargeformatmarket
The Federal Court of Australia has ordered Redbubble to pay the Hells Angels Motorcycle Club more than $78,000 for using the club’s iconic logo without permission. The company lost a similar case in Redbubble2019.
He awarded the club $8,250 in damages, as well as $70,000 in additional damages.
The large format display market is expected to expand at a robust annual growth rate of 6.6 per cent from 2022 to 2031, according to new data from global researcher Shibuya Data Count (SDKI), and bezel-less LED panels are the driver.
“Clearly enough, they do not operate so as to bring about the result that infringements are always promptly detected and removed from the website,” Greenwood said.
Its wide range of clients include retail chains, corporates, real estate, governments, clubs,
“The display devices currently being used for various purposes have improved contrast ratio, high resolution and consume less power as compared to the traditional displays.
“The high-definition LED displays currently being offered in the market have minimal bezels that allow it to be tiled together to form a completely immersive and limitless video wall.
Apex’s Mick Makewell at work
“The large display market has witnessed many crucial technological advancements in the past few years, such as direct-view fine-pixel LED display technology and the narrow bezel LCD displays,” the report said.
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Faster, higher dpi, wider and more diverse is inkjet’s promising future
increase but profits took a 21 per cent dive. Domino Inkjet imprinters are sold by Trimatt Systems in Australia, while GJS and Emroidery Source handle the Brother GTX series of t-shirt and direct-to-film printers.
Brother’s latest results once again reflect the durable demand for print technologies – and the changing trend towards alldigital inkjet production across many other Marginsindustries.maybe
Brother’s GTXpro DTG printer is a popular choice in textile printing
Brother’s Print and Solutions (P&S) division turned in a strong performance for the Japanese giant’s first quarter results, with a 23 per cent increase in sales revenues, translating into a nine per cent increase in the segment’s profit.
• The wider uptake of inkjet will see ink prices fall from their current premium.
Brother Industries’ sales up, profits down a little
under pressure due to rising raw material, freight and foreign
Inkjet peracceleratesgrowthprintingrateby60cent:Smithers
as packaging, direct mail, transactional and wide format where equipment is being used for output far beyond signage and posters – even into textiles.
First made famous for its sewing machines, Brother is now a diversified conglomerate with footprints in machine tools, injection molding machines, personal and home products, networks and karaoke tech. However, it is print and print-related technologies that generate by far the bulk of revenues.
Studies by several reputable sources confirm that inkjet is the fastest growing printing process in the world, with AsiaPacific leading the way. Up until last year, the compound annual growth rate (CAGR) of the overall inkjet printing sector was calculated to be around 5.1 per cent. That CAGR is now 8.32 per cent, according to a new report using 2021 data, issued by Smithers research, and paralelled by Mordor Intelligence.
Sales revenues were just over $2 billion in Australian dollars – a rise of 14.8 per cent over 2021 first quarter – but profits took a slight hit, reflecting the global business costs environment. Print and inkjet were star performers.
Brother Industries, which owns Domino inkjet and makes direct-to-garment printers, industrial labelling printers, coding and marking equipment as well as MFPs, has posted encouraging results for its first quarter of the Japanese 202223 financial year from April to June.
Domino, which is listed as a separate segment, saw a 14.5 per cent sales
On releasing its report, Smithers said supply chain and print buying changes, combined with technology advances mean digital print – and inkjet in particular – is now the most important print segment for innovation and market growth.
It’s a phenomenal increase and, most likely, is driven by higher inkjet volumes from installed equipment, confirmed by volume growth being two per cent higher than average growth; and also the uptake of faster, more industrial inkjet in sectors such
The greatest expansion will come in packaging applications with installations of the latest dedicated presses for corrugated, carton board and flexible substrates.
Inkjet is also broadening its market with double-digit growth forecast across the same period in commercial print, books, catalogues, magazines and directories. As the technology suite for inkjet improves, it is increasingly pushing electrophotography (toner) print out of several core markets.
The inkjet printing market was valued by Smithers and Mordor Intelligence at US$86.29 billion in 2021, and it is expected to reach US$138.81 billion in 2027. The market is expected to register a CAGR of 8.32 per cent during 2022-2027. This contrasts with the last survey period published in 2019, of 5.1 per cent CAGR.
• Press speeds and resolution will continue to increase. Over five years, the 200m/ min presses and printheads offering 1200dpi in 2022 will improve to a standard of 300m/min and resolution of 2400dpi in 2027. The segment will benefit from greater integration of robotics using smart monitoring.
In contrast to competing analogue processes, inkjet is forecast for strong future growth for a global market worth $86.8 million in 2022. While inkjet is well-established in some lower-run applications, faster presses mean that it is becoming more cost-competitive for longer print runs, even as many customers have revised their print buying strategies. This is reflected in the volume of inkjet prints, which will rise from 1.0 trillion A4
• This productivity will be available in a wider range of press formats, including larger format sheet-fed machines, able to produce up to 10,000 A4 impressions per hour.
exchange costs, but the business sector is robust. Brother is also moving towards a CO2 neutral business platform, with the UK and Slovakia branches already having achieved this.
print equivalents (2022) to 1.7 trillion (2027) – equivalent to a 10.0 per cent CAGR for 2022-2027.
Smithers’ market data is combined with critical analysis of the technical developments that will shape and support the future evolution of inkjet printing, which include:
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