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CONTENTS
EDITORIAL
DECEMBER 2018/JANUARY 2019
16
32
Ringing in the new year
A
08 FACETIME
David Kitchen, Founder of Kanguru
12 STORE REVIEW 7-Eleven CBD
16 AACS
Surviving and thriving in the future means embracing change
20 CATEGORY FEATURE: WATER
Water sales continue to ride the health and wellness wave
24 CATEGORY FEATURE: NON-DAIRY MILK Drinks made from soy, almonds and coconut make an impact in the dairy fridge
28 CATEGORY FEATURE: FROZEN BEVERAGES Frozen summer treats are heating up
nother year has rolled right past and what a year it’s been! 2018 has seen some of the highest petrol prices in years and Kombucha has practically taken over as the new ‘it’ beverage. As C&I prepares for another year of excitement and industry growth, it’s also important to look back on the year that was and see how far we’ve come within the industry. At the beginning of 2018 we wrote about the health conscious and the common newyear goal to lose weight. In response to that, this year there have been many companies actively cutting their sugar content from their products to align with this trend. Coffee has been a constantly hot topic this year, with many brands actively working on their offering to deliver fresher and better
tasting brews whether that be cold brew in the fridge or hot, on-the-go coffee. The C&I Expo took place in Melbourne this year and we eagerly await August 2019 so that we can be back in Sydney for the Expo and also jet-set off to New Zealand for the launch of the C&I NZ Expo. As usual, our end of year edition looks back across the C&I Choice products of the year and we get the chance to remember why we loved them to begin with. And let’s not forget the incredible achievement that was C&I’s 30th birthday. That’s at least five more birthdays than I’ve had at this point! From all of us at C&I we wish you the best, and look forward to what the industry has in store for 2019. Lucy Marrett Editor
32 SPECIAL FEATURE: KOMBUCHA This year’s most popular beverage
36 PRODUCT NEWS
All the latest in NPD and 2018 roundup
50 OPINION PIECES
Darren Park, Brett Barclay, Charles Watson
56 UK INSIGHTS
Polly Simons on Ubamarket
60 PETROL NEWS Dan Armes, Dover
64 SUPPLY FIND 4 December 2018/January 2019 | C&I | www.c-store.com.au
Safa de Valois
James Wells
Keith Berg
Ben Curtis
Jeremy Gough
PRIME TIME
New Vitasoy Whole flavoured plant milk
Chill, it’s legal!
Vitasoy has launched Vitasoy Whole – a range of on the go, 330mL flavoured plant-based milks. Made with premium quality, Australian grown whole soy beans and almonds, the products are available in three delicious flavours – Almond Double Espresso, Almond Chocolate and Soy Vanilla Chai. Chris Gillard, General Manager, Vitasoy, said: “With plant milk making its way into one in three households in Australia*, the plant milk category is well poised for expansion outside of its traditional strength being the 1L format. “We are excited to be offering existing and new consumers a delicious and convenient way to experience the Vitasoy portfolio." The Vitasoy Whole range is vegetarian and vegan friendly and free from gluten, dairy and lactose. Visit the product section at www.soy.com.au For ranging opportunities, contact your local distributor or the Lion Dairy & Drinks customer service team on 1800 000 570. *Source- IRi Homescan, AU Plant Milk Household penetration MAT To 22/07/18
Taylor’s icy expansion With record-breaking summer heat just around the corner, food and beverage leader J.L.Lennard is enhancing the profitability of slushies and frozen beverages for convenience retailers, by extending the variety of drinks available through a single machine. Iced drinks, smoothies, gourmet shakes and slushies are some of the most popular summer beverages, with their popularity increasing every year, and by being able to vary between several quick, convenient and readily-available options, convenience retailers can maximise their profitability this season. J.L.Lennard’s Taylor 430 Beverage Freezer is approved for both dairy and non-dairy products and is specially designed for the perfect Shake, Smoothie, Frozen Coffee or a healthy Acai Bowl. Convenience retailers can produce all these high profit products in seconds, reducing staff labour and improving food quality, food safety and consistency. Gourmet Shakes, Smoothies and Acai Bowls have never been so easy.
Published by C&I Media Pty Ltd (A division of The Intermedia Group) 41 Bridge Road (PO Box 55) Glebe NSW 2037 Tel: 02 8586 6292 Fax: 02 9660 4419 E: magazine@c-store.com.au
Hemp Kombucha is the exciting new alternative to sugary or alcoholic drinks from Hemp Oz this summer. Since becoming legal only a year ago, Hemp Kombucha has shown itself to be an outstanding health drink with no high. When you combine the gut-health benefits of kombucha with the super-food health kick of hemp, this could possibly be the world’s best health drink. Unlike most other kombuchas which are pasteurised (so they can be stored at room-temperature), Hemp Oz crafted their kombucha to still contain the live probiotics in their light-resistant black bottles which are always kept chilled – from brew to you. Hemp Oz also have a zero-sugar, hemp-infused water available too. As more people are looking for alcohol-free and sugar-alternative drinks (and becoming health conscious too) it’s hard to go past these new hemp drinks packed with fibre, amino fatty acids, omega 6 and 3 – and it tastes sensational! Chill, it’s legal!
Pressels Introduction
Pressels are a healthier snack, both crunchy and tasty, with less fat than potato chips, and much less sodium than other pretzel snacks. They are based on classic pretzels, only pressed flat, flavoured with herbs, spices and seeds, and baked instead of fried. Available in three savoury flavours, Sea Salt is bursting with crispiness and coated with sea salt granules to create a great taste; Sesame is coated with the finest sesame seeds from Gujarat in India; and Garlic Onion & Seeds are your New York deli snack Pressels - coated in garlic, black caraway, sesame and onion. Pressels contain up to 75% less fat than salted potato chips; they do not contain additives including MSG and trans fats; and they contain no colours, artificial flavours and preservatives, or GMOs. Available in 60g and 200g pack sizes via The Distributors and Campbells nationally. For more information info@grocerycorp.com.au
Publisher: Safa de Valois
Editor at Large: Keith Berg
Features Editor: Jeremy Gough
Commercial Director: Safa de Valois
Editor: Lucy Marrett
Graphic Designer: Adrian Tipper
Editorial Director: James Wells
National Sales Manager: Ben Curtis
DISCLAIMER This publication is published by The Intermedia Group Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2018 - The Intermedia Group Pty Ltd.
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December 2018/January 2019 | C&I | www.c-store.com.au 5
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FACE TIME
D
DAVID KITCHEN’S, KITCHEN DREAM Dr David Kitchen, Founder of Kanguru
8 December 2018/January 2019 | C&I | www.c-store.com.au
avid Kitchen was born in Adelaide, South Australia where he completed all of his schooling and medical training including Flinders University. After working as a general doctor for a few years, he decided to do further training as an eye specialist. He developed the idea for his revolutionary energy drink, because of how busy his life became. “I always wanted to work somewhere regional, somewhere out in the country and there’s not really anywhere big enough in South Australia. I looked around and a friend had just moved up to QLD and so I ended up moving this way in 1996. I’ve been up working in Rockhampton and Gladstone as well as a few other towns. I’ve been doing that as an eye surgeon for 20 years now. “In terms of length of training in the medical field of eye surgery, you’ve got to add another five years to medical training; you can’t just go straight from medical school. It’s 13 years in total, and that’s very quick. “I’m married and I’ve got four young girls aged ten, seven and twins that are six, so it’s very busy with the family. I met my wife up this way, but she was originally from Adelaide as well, she was working as an eye nurse. “The idea for Kanguru came along because I’m busy, I work a lot and I’m the only person on staff full-time, it’s also very busy with my family and I used to drink energy drinks and coffee. I’m also trying to keep my weight down which isn’t helped by adding sugar and cream to my coffee. So that was my starting point – I started to look around and really see products on offer, people say energy drinks are bad for you but if you ask them why, they don’t know. So I looked at what I could do to make a ‘better-for-you’ energy drink. There’s a quote from Albert Einstein that I like: “If at first the idea is not absurd, then there is no hope for it”. “One of my things that I tend to do is, I don’t ever think that I can’t do something, I just think, ‘well how can I do that?’. The next thing I knew, I was doing research about energy drinks and what’s behind them and I put on my medical approach to figure it out. We call it an evidence based approach – what’s the evidence and the science behind it? People say ‘I’ve got ingredient X and it does these wonderful things for you’ but how do we know that? You’ve got to find the evidence to support it, there has to be something to substantiate that so I took an evidence based approach and looked at what ingredients could I put into what I ended up calling Kanguru. How do those ingredients interact with each other and are there synergistic benefits? Then also, what the ingredient amount was, some are in tiny amounts but they don’t do anything. You’ve got to have the right ingredients and the right amounts. “That’s how I started developing the formula and it took me a long time to research that. I didn’t really stop to think, ‘can it be made?’. To get it into the drink was a whole other process because the herbs are quite bitter. It’s about functionality and taste, and that’s why we talk about real energy and real benefits. “There’s nothing to hide with Kanguru, it’s all there. It’s the best formula I could put together and I think it’s unrivalled. It’s got more ingredients than what is around, and it’s based around our Australia and New Zealand Food regulations. It’s being made in Australia and it meets our strict regulations as well. It’s good for you, and safe and approved.
FACE FEATURE TIME David's daughters Piper, Holly, Daisy and Matilda L-R.
David conducting surgery
“It took me two years to get the formula and then once I knew I what I wanted, I got in touch with a food scientist who helped actually put the ingredients together. I started off doing it myself, but that was very hit and miss. Then I came in contact with a man who was a former employee at Coke and he was the one who made up samples for me and sent them up. I would then critique them for taste, look, clarity and sweetness. I had an idea of what sweeteners I wanted to use but he fine-tuned that for me. “Because it’s an Australian made beverage and the kangaroo is an Australian icon, we wanted to come up with something and be able to trade mark and protect it. It’s amazing once you start looking, how many things around the world preclude you from using something. As far as I know, the word Kangaroo used to be spelt Kanguru and the more I thought about it, I kept coming back to it. I liked the fact that when Sir Joseph Banks was on the Endeavour and it was around this time that they first heard the local indigenous Aboriginals call the Kangaroo, and the botanist with him wrote it down as Kanguru. It is the first documented spelling of the word. It’s simply Australian and that’s how it got its name.
David and his family
“I want to make the beverage successful, both internationally and in Australia, so I want to take on the global players down the track. Part of my philosophy is the ethos about being more which is more than just a catch-cry. We want to do more outside the can, so we’ve developed as an extension of that – the ‘Be More Collective’. It’s just recently launched online and we had our office launch in November. It’s a way to help everyday Australians to do something that they’re trying to achieve, help them to ‘Be More’ and it’s a way that they can apply for a grant, some funding and every couple of months we’ll look at the submissions and we’ll award a grant to them. “We’re growing quickly and I’ve got a good team around me from the industry. We’ve got a sales team out and about now, and we’re getting good reception from the community, and we’ve got over 800 stockists now and we only launched properly a couple of months after Easter. We’d like to have 5000 stockists by the middle of 2019. We want to take Kanguru to the world. “It so much more than just an energy drink, it’s not just caffeine and sugar because there is no sugar, the energy is derived from the botanicals.” C&I
It took me two years to get the formula and then once I knew I what I wanted, I got in touch with a food scientist who helped actually put the ingredients together.”
December 2018/January 2019 | C&I | www.c-store.com.au 9
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STORE REVIEW FEATURE
CLARENCE STREET CBD The refurbished stores taking over the CBD
A
number of 7-Eleven CBD stores in Melbourne, Sydney and Brisbane have been transformed over the past 18 months into sleek and stylish stores with an inviting new layout.
The central business district stores are focused on customers’ specific needs for those locations, with increased space allocated to food and drinks, including coffee. 7-Eleven GM Corporate Affairs Clayton Ford said: “The format gives more space for coffee and 7-Eleven fresh food such as sandwiches, sushi, hot pastry, sweet treats and Krispy Kreme Doughnuts. There is also a specialised bakery range, delivered fresh into store each day”. The 7-Eleven convenience store on Clarence Street in Sydney is one such store which has been refurbished and is thriving from the changes. The Clarence Street Franchisee Reasat Reza said there were a lot of things that she liked about the new store layout. “Firstly, the colour of the store stands out and looks very stylish,” she said. “The sound-system makes the store ambience very lively. The new layout of the store makes it more spacious and inviting to customers. “The transformation has had a positive impact on the brand name of 7-Eleven as a whole. Customers expect better service from the store and a higher quality product. “Since the transformation, the layout of the new store and the colour makes it more appealing. “For all my employees, since the transformation, they feel happier and proud to be part of this store. They are more enthusiastic and motivated, minor changes like the introduction of a sound-system makes the workplace livelier.” Reasat said she’s noticed that customers are appreciative of the spaciousness that came with the new store layout, saying products were now easier to find.
Reasat Reza, 7-Eleven Franchisee
12 December 2018/January 2019 | C&I | www.c-store.com.au
The new bakery range has also been a hit with customers, along with the renewed focus on food. The ‘red’ food zone includes a new hot pastry cabinet, the Krispy Kreme doughnut cabinet and the sandwich fridge which Resat said are all very appealing to customers.
STOREFEATURE REVIEW The coffee zone in the Clarence Street store has also seen an upgrade. Resat said customers love the new coffee zone with three coffee machines which equates to less wait time during rush hours. Customers can easily get their caffeine fix in a much shorter amount of time than in previous times with only one or two machines. In an interview, 7-Eleven CEO Angus McKay told C&I that the company sells a lot of coffee and is aware that the product and offer are unique in its own right.
“The location of the store is very prominent, on the corner of two busy streets, next to a major train station.
OWNING A SMALL BUSINESS Ms Reza is just one of many Franchisees who run their own small business. However, she said it never feels like she’s on her own due to the support that she receives. Resat credits the smooth running of her business 24/7, 365 days, to the support system that comes from the 7-Eleven organisation.
“It is good coffee and it is a good offer, so that is our general marketing message,” Mr McKay said.
“For instance, in any emergency or during any technical or maintenance issue, one call to 24/7 support ensures the issue is dealt with right away,” she said.
“The core issue for us is actually making sure that stores can cope with that kind of volume,” he said.
“And then there is the marketing, merchandising and business development matters which 7-Eleven provides direct assistance.”
“We have some stores that have still only got one machine, and we know the math of what a machine is capable of doing. We know what the customer wants in terms of service expectation which is how long they wait for a cup of coffee.”
“The one on one meeting with the Retail Business Manager to help grow the business and performance of the store means that I can focus on looking after my customers and develop the performance of my team.”
Ms Reza said the new look store has a wider variety of food on offer, resulting in customers coming in for breakfast from the bakery and the coffee machines.
“To be honest, the best part of this business is that myself and 7-Eleven,we both are working together for a common goal.”
“They come during lunch for hot pastties and a sandwich,” she said.
One thing that 7-Eleven is known for, is its portfolio of new and exclusive products. Marketing helps to create excitement with customers, who then come to the store to try these new and exclusive products. A recent example is the Krispy Kreme Maxibon and Maxibon Krispy Kreme, which was distributed through 7-Eleven stores. C&I
“There are many regular customers who come almost two-tothree times every day at different parts of the day for the different offers. Some even have their favourite product which they come to purchase every day.
The new bakery range has also been a hit with customers, along with the renewed focus on food.”
MARKETING AND EXCLUSIVE PRODUCTS
“For my store, morning is the busiest time, mainly for coffee and breakfast items. Followed by lunch and then during late afternoon for drinks and tobacco. “There has also been a slight increase on the weekend traffic for foodservice and drinks on Saturday and Sunday lunch.
Clarence Street Store
Fresh bakery items
Ice Cream Coffee Melt
Fresh fruit available December 2018/January 2019 | C&I | www.c-store.com.au 13
The peak body for the Australian Convenience Store industry, celebrating over 25 years of working for the industry.
AACS: EVENTS • AACS supplier round table meetings • AACS State of the Industry Report launch • AACS Convenience Leaders Summit • AACS Gala and Awards Dinner • AACS Education • AACS CEO Forum • AACS Overseas Study Tour • AACS Peter Jowett Industry Award • AACS Women in Convenience program • AACS weekly e-newsletters
Established in 1990, the Australasian Association of Convenience Stores (AACS) is the peak body representing the interests of the retailers, suppliers, distributors and employees in Australia’s convenience industry. AACS takes its responsibility to be the voice of convenience in a crowded political and media
landscape seriously. From independent stores to larger franchise or corporate networks, AACS advocates for everyone in the convenience industry. Convenience stores understand the need to innovate, to create new and compelling ways to engage with their customers, and prioritise above all else a convenient, positive service
experience. The comprehensive suite of AACS programs has been designed to empower convenience professionals to fulfil their potential. To enjoy the diverse benefits of AACS membership, contact AACS CEO Jeff Rogut on jeff@aacs.org.au for more information. Visit www.aacs.org.au.
The AACS Gala Awards are a great way to remind ourselves of the talent and innovation that’s driving our industry forward”
AACS: SURVIVING AND THRIVING IN THE FUTURE MEANS EMBRACING CHANGE Written by Jeff Rogut, AACS CEO
L
ike all service-based businesses, convenience is evolving at speed. Changing consumer preferences, increased demand for personalised offers, coordinated omni-channel experiences, new technologies like artificial intelligence and a host of other disruptors are re-shaping our industry. The AACS has for many years emphasised the need for operators to innovate to stay relevant. Both our Convenience 2020 and Convenience 2030 research projects1 articulate the opportunity-threat scenario associated with innovating to survive. Standing still is not an option and everyone in the convenience supply chain must embrace change or face disruption at a minimum, or ultimately, obsolescence. And we must do so now. Especially if we are to resonate with the millennials we need to engage with.
REDEFINING CONVENIENCE TO PRESERVE BRICKS AND MORTAR
The rise of ecommerce was initially touted as the nail in the coffin for bricks and mortar retail. Now, most retail experts recognise that physical retail has a strong future. Store rollout programs progress in our industry and others. But it means redefining the role convenience stores can play in people’s lives. This role must embrace the potential of ecommerce and combine – not isolate – this with new, more relevant in-store experiences. 16 December 2018/January 2019 | C&I | www.c-store.com.au
Focusing on this point has the potential to unlock new opportunities in-store that have to date remained dormant. If the store is no longer the place where the transaction takes place, what is it then? It’s an interesting question open to many different interpretations. Either way, the need to redefine convenience is obvious. Consider that it was once thought convenient to pop down to the corner shop, grab the bread, milk and other items you needed, then be back home within 20 minutes. Today, that’s longer than people expect to wait. In fact, you may be able to have it delivered sooner. It also fails to maximise add-on purchase opportunities.
REALITY BYTES
The concept of connecting and establishing a digital relationship with our customers is an important one. It means collecting and utilising data in a cost-efficient, and targeted way. It requires an investment in time, energy and money. But we can’t afford to delay these conversations at the boardroom level. Harnessing the power of data will be the catalyst for the birth of artificial intelligence solutions for our industry. Machines with behaviour prediction and learning capabilities have been developed and deployed in other industries and it’s a widely held view that AI will disrupt every industry in some way, shape or form.
The outcome, ideally, is a better understanding of our customers, who they are and what they expect from us, so we can tailor a service to fit. How this manifests in the physical form will be fascinating. Imagine plugging your electric vehicle into the forecourt charge points and walking into a bricks and mortar convenience store, where a machine recognises your face, generates personalised offers based upon your previous purchases, to which you reply “yes”, “no” or even “later” depending on what you need and when, then being presented with your items to walk straight out the door because of the autonomous, frictionless check out. Or, as we saw during our AACS Study Tour to China recently, accessing an unstaffed store with an app, then shopping and paying with an app, before exiting the store in minutes. No queue, no waiting. All this is theoretically possible today. There are countless permutations of what the disruptors to convenience are capable of.
AN INTERNATIONAL MOVEMENT
The need to embrace change was laid out at the recent 2018 NACS Show in Las Vegas and the recent AACS Study Tour to China provided an interesting glimpse to a possible future of convenience closer to home. Consumers today want retailers to know who they are and provide them with personalised deals. They want retailers to give them the option to shop whenever and however they want: instore, online, mobile, by voice order, via connected car, through delivery, click-and-collect, via autonomous check-out and more. By providing more options, centred around the key commodity we already own – time – we can build loyalty. How we leverage this loyalty through programs and offers we know resonate with our customers will determine our success. Then understanding how our customers respond to these offers, through the collection of data, means we can tinker and tailor. If we get it right, it will be a wheel that never stops turning. And we don’t need to restrict ourselves to looking within. We can familiarise ourselves with the ideas and actions of progressive operators outside convenience to understand what can be applied, re-worked and re-imagined for our channel.
The AACS is focused on understanding the possibilities and communicating these with our members. We want to open avenues to understanding and empower our members to head down new paths of exploration. I love this quote from retail expert and author Kevin Coupe, in response to the question “Are we looking for solutions for problems that don’t currently exist?”, that came from a retailer at the NACS Show. “That’s the definition of innovation” was his response. And it’s true. We need to prepare solutions for the problems we’re yet to face, so they don’t cripple us. Change is already upon us. As an industry, we must embrace it. C&I *1. Both these comprehensive reports are available to AACS members
FURTHER INFORMATION: Jeff Rogut Chief Executive Officer Australasian Association of Convenience Stores Ph: +61 467 873 789
MEDIA ENQUIRIES: Stephen Naylor Wise McBaron Communication Ph: +61 (2) 9279 4770
December 2018/January 2019 | C&I | www.c-store.com.au 17
“NZACS are thrilled to partner with C&I Australia to bring the first show targeted at the convenience channel to New Zealand. We have already had interest from suppliers and significant retail groups in our sector around bringing large groups to the show� Dave Hooker, Executive Director NZACS
www.candiexpo.co.nz 0800 455 785
ORGANISED BY Interpoint Events Pty Ltd in conjunction with C&I Media Pty Ltd and the New Zealand Association of Convenience Stores. 41 Bridge Road Glebe NSW 2037 Ph: 1300 789 845 Fax: 02 9660 4419 Email: exhibition@c-store.com.au www.c-store.com.au
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CONVENIENCE & IMPULSE NEW ZEALAND EXPO 2019 THE CLOUD, AUCKLAND
18-19 SEPTEMBER 2019
SAVE THE DATES
WATER
STILL MAKING A SPLASH Water sales continue to ride the health and wellness wave
T
he rise and rise of bottled water as a convenience store powerhouse looks set to continue as ever-busier, evermore health conscious consumers look to satisfy their hydration needs in the channel.
In its recent report into Bottled Water in Australia, market research company, Euromonitor International, said bottled water had grown by 6% in off-trade current value terms last year, and 7% in volume terms. “Health and wellness trends have had a positive impact on impulse purchases of bottled water, largely through convenience stores and forecourt retailers, as consumers continue to seek out healthier beverages while on the go,” the report said. “A significant part of bottled water’s growth is due to consumers turning away from carbonates and juice due to concerns about sugar intake.” While Australia’s tap water is basically safe to drink, many Australians enjoy drinking bottled water simply because they like the taste and the consistent quality. Bottled water can also provide a refreshing and convenient no-sugar, no-calorie option for consumers. Asahi Lifestyle Beverages (ALB) – which sells a range of hydration options from still plain water to value-added functional and sparkling waters – says the total water category is predicted to become the number one beverage category by 2022, with 37% volume of the total non-alcoholic ready-to-drink beverages, up from 16% in 2012. On the face of it then, the future of bottled water in the channel looks very bright indeed. According to Convenience Measures Australia, water is now the number three cold beverage in terms of basket penetration and is represented in 14% of convenience beverage baskets. However, there are some challenges ahead. Increasing focus has been placed on environmental concerns around bottled water packaging, and margins are also becoming tighter as consumers become more price aware, particularly in grocery. “Average unit price in bottled water remained under pressure in 2017 as private label products continued to experience strong growth,” said the Euromonitor International report. “The growing shelf space occupied by private label products has also led to the commoditisation of bottled water and intensified competition and promotional activity within the category.” 20 December 2018/January 2019 | C&I | www.c-store.com.au
The growing shelf space occupied by private label products has also led to the commoditisation of bottled water and intensified competition and promotional activity within the category.”
Convenience Measures Australia said that 29% of water shoppers now browse the category for price and promotions, which is 20% higher than the total cold beverage average. “In 2018 water shoppers were spending less per transaction than in 2017,” said Brett Barclay, Director of Convenience Measures Australia. “However, visit frequency increased by 22%.” As consumers embrace the concept of buying bottled water and become more knowledgeable, it is important for stores to range a wide variety of product. Not all bottled waters are created equal and varieties sold include spring water, purified water, mineral water, alkaline water and sparkling water. There has also been strong growth in fruit flavoured waters. Plain still bottled water is important in sustaining volume growth, and other types like sparkling and functional waters offer opportunities to drive value growth by encouraging shoppers to expand their water repertoire. Water customers come to convenience stores on a variety of drinking occasions. These may include single-serve on-the-go hydration, meal accompaniment, a healthy treat via a lightly sparkling water, hydration with a hint of natural flavour, or a multi pack of bottles to share on the job site or in the office. Single-serve packs are more popular than multipacks in convenience. The different bottle sizes offer consumers variation
WATER in their water needs, with the best-selling pack formats in the channel being one litre and below. Convenience stores can also do quite well in the sales of larger bottles such as 1.25l and 1.5l, which some customers choose to pick up on their way home, or to take to a social event. Like other bottled water suppliers, Coca-Cola Amatil is seeking to minimise its products’ environmental impact. Its approach includes improving recyclability, recovery and reuse, alongside lightweight PET, employing world leading water efficiency in production processes, and using blow fill bottling technology. The company – which boasts brands such as Pump, Mount Franklin, Mount Franklin Lightly Sparkling, Deep Spring, Neverfail, Peats Ridge and Glaceau Smart Water – says it is essential that convenience store operators understand their consumers, and can therefore stock the right brands. “The bottled water market has value and premium ranges which suit different occasions and we aim to offer choice to our customers and their consumers with our range of products,” said David Burton, Coca-Cola Amatil’s General Manager – Petrol and Convenience. “Consumers do show strong preference between chilled and ambient water, so it is important to have both available in store.” Asahi Lifestyle Beverages – which sells bottled water brands, Cool Ridge, Voss, and G-Active in convenience – says shoppers in the channel have a 50-50 preference for ambient and chilled bottled water. “This provides the opportunity for off-location displays rather than ranging bottled water exclusively in store fridges,” said Brad Gaunt, the company’s National Sales Manager – Convenience &
Indirects. “Water has strong co-purchase with hot coffee, snacks and fuel, therefore effective bundling deals offer opportunities to lift average value transaction; basket penetration of key categories; and sales overall.” As coffee sales continue to grow in the channel, many retailers are also benefitting from dual locating water alongside coffee to drive additional sales. A strong shelf and/or fridge presence is critical when looking to improve sales, and retailers should keep bottled water options ranged in the refrigerator near the point of sale. Operators should also try to merchandise water at eye level, and block and merchandise the category together.
While Australia’s tap water is basically safe to drink, many Australians enjoy drinking bottled water simply because they like the taste and the consistent quality.”
The effective use of point of sale materials can also help communicate brand personality and functionality, drive trial, and influence the decision to purchase. Water is seasonally sensitive and sells most strongly in the warmer months, so summer is a great time for C&I operators to increase promotional activity and drive sales. Innovation is important in the water category and Coca-Cola Amatil is confident its recently released Mount Franklin 600ml Still Water with a hint of natural flavour will be a huge summer hit. The product has no sugar, no
December 2018/January 2019 | C&I | www.c-store.com.au 21
WATER sweeteners and no preservatives and is available in pineapple & mint, lemon & lime and strawberry flavours.
sugar, zero calories, zero artificial or natural sweeteners, and zero preservatives.
Similarly, Bickford's has just launched a sugar-free range of its popular Fruit Splash water in both still and sparkling versions. The range includes tropical, wildberry, no sugar raspberry & orange, no sugar peach & mandarin, no sugar sparkling peach & mandarin, and no sugar sparkling lemon, lime & cucumber.
The company’s founder, Karen Foelz, said store owners should allow more space for the different varieties and flavours of water, including flavoured sparkling water.
With recent Nielsen data indicating that consumers are making the switch from sugar-loaded drinks to healthier alternatives, Bickford's said it was an important time for flavoured water, particularly sugar free and lower sugar options. “It’s important to have a few different variations to offer customers as one shoe doesn’t fit all,” said Bickford's marketing coordinator, Candice Belperio. “However, I also think it’s important to ensure that the shelves are not flooded with products that are very similar, hence why I think Fruit Splash will be the perfect addition to the shelves as it offers something different.” As shoppers become more health conscious, there are certainly opportunities for both retailers and manufacturers to expand product ranges to include low sugar or no sugar alternatives in order to attract new customers looking for healthier options. Spring & Grove sells naturally flavoured, carbonated Australian spring water with zero
AT A GLANCE • Water is now the number three cold beverage in terms of basket penetration and is represented in 14% of convenience beverage baskets. • As well as being kept chilled in fridges, water should be offered at ambient temperature in off-location displays. • Point of sale materials can also help communicate brand personality and functionality, drive trial and influence the decision to purchase. • Water has strong co-purchase with hot coffee, snacks and fuel, so effective bundling deals offer opportunities to lift average value transaction. 22 December 2018/January 2019 | C&I | www.c-store.com.au
“It is an emerging category and more and more customers are making the move away from sugary drinks but customers need to be encouraged to try these new products,” she said. “Newcomers to this category are often surprised at how much flavour they can still get and also how much more hydrating sugar free products are.” Spring & Grove water is available in glass as the company believes this is a more environmentally friendly option than plastic. “Packaging is evolving and overseas markets see a lot more sales in cans,” said Ms Foelz. "We are yet to see strong adoption of sparkling water in cans in Australia but slowly more and more products are being offered in this format." Another innovative company, Alka Power, said it boasts Australia’s first and only true ionic alkaline water, Alka Power, as well as another first to market, Pete Evans pH10+ structured alkaline water. “These two alkaline waters have a real point of difference compared to any other alkaline water,” said the company’s CEO, Steve Pettaras. “We have a new bottling facility located in the Southern Highlands of New South Wales where we draw our natural spring water and infuse with natural marine minerals, and these minerals become bio-available, so these absorb and rehydrate more efficiently.” Alka Power says it is not just a bottled water, but an active mineral/ structured alkaline water with a stable pH like no other. “Pushing the unique benefits would certainly open the eyes for impulse buyers and those who suffer any acidic ailments,” said Mr Pettaras. “This would grow the category and also be a great grab and go, especially in the summer months.” While bottled water may have been around for a while now, it is then still creating an enormous amount of excitement and activity. Convenience store operators who recognise the ongoing potential, and seek to offer a full range of well-displayed water options supported by strong point of sale will find the category making a sales splash for many years to come. C&I * Convenience & Impulse Retailing magazine would like to thank Coca-Cola Amatil, Asahi Beverages, Bickford's, Spring & Grove, Alko Power, and Euromonitor International for supplying information for this article.
NON-DAIRY MILK
A NEW MILKY WAY? Drinks made from soy, almonds and coconut make an impact in the dairy fridge.
S
ales of non-dairy milks are continuing to boom in Australia and around the world, but there is a growing feeling that the convenience channel is still failing to capitalise on the segment’s full potential.
The opportunity is clear. An audit carried out by the Grains and Legumes Nutrition Council (GLNC) found that the number of plant-based milk products in Australia’s four major supermarkets had grown by 58% in two years. Since the last audit in 2016, the number of coconut milk products has grown by 220%, nut milks have increased by 90%, and the legume milk category has lifted by 36%. It’s a trend that even Dairy Australia has acknowledged. In its latest Situation and Outlook report, the organisation noted that back in 2015, sales of non-dairy ‘milks’ represented just 5.8% of total milk sales. In the 12 months to September 2018, non-dairy alternatives had grown to account for 7.9% of total supermarket milk sales by volume, and 12.4% by value.
definitely under-developed in convenience. It says that while grocery plant milk retail sales exceed $300 million annually and are growing at 13% (Australian Grocery Aztec MAT 14/10/18), sales in convenience are just $1 million per annum. “It’s a staggering difference,” said Vitasoy’s Managing Director, Chris Gillard. “The category’s growth and prevalence in Australia’s changing dietary choices means it’s important for convenience to stock it…or miss an opportunity for growth.” The limited amount of fridge space available to most convenience and impulse operators may in part explain why the channel is ‘lagging’ in non-dairy milk, but the significant upsides of the emerging segment are that it can attract new customers. It has higher margins than fresh milk, and is easier to manage thanks to its significantly longer shelf life. The first step towards capitalising on the opportunity is for convenience to understand the new products, and why people are gravitating towards them in such numbers.
Grocery has since reacted quickly and positively to the growing demand for non-dairy milks, stocking more product and making more sales. However, many feel that the convenience channel has not been quite as proactive.
“Many people think that plant-based milk is a niche category,” said Vitasoy’s Mr Gillard. “But the reality is that more than 35% of Australian households have bought the category in the last year.”
Vitasoy which produces a popular range of plant milks – made from soy, almond, coconut, and oats – says the category is
Non-dairy drinks are bought by a range of consumers, including those who choose to avoid dairy products due to ethical or
24 December 2018/January 2019 | C&I | www.c-store.com.au
NON-DAIRY MILK environmental concerns. The rise in veganism explains at least some of the growing demand for non-dairy milk but it is far from the whole picture. A growing number of consumers identify themselves as flexitarian or lessitarian, meaning that they’ve cut back on their consumption of animal-based foods and beverages, and there are also consumers are looking for an alternative to dairy due to allergies or intolerance. For many others, it is the perceived health benefits that draw them to non-dairy milk. Most alternative milks are lower in energy, or kilojoules, and can contain a lot less fat than cow’s milk. However, a lot are also considerably lower in protein and calcium, and some are therefore fortified with key nutrients. Vitasoy says consumers who enjoy plant-based milk are typically adding it to their dairy consumption rather than replacing dairy, which means overall purchase and consumption is increasing.
to be driven by consumers who love flavoured milk, but are monitoring how much dairy they consume.” This explains why the company is so confident that its recently released Vitasoy Whole range of flavoured non-dairy milks will sell well in convenience. “Popular milk beverage flavours married to popular plant-based milks seems obvious but was a very effective innovation,” said Mr Gillard. “Vitasoy Whole allows these consumers to enjoy more flavoured milk consumption because it is seen by these people as a healthy option with the goodness of plants.” Other leading companies that have been enjoying good success with non-dairy milks include Australia’s Own Organic which is
Consumer choice and range is really important for the convenience sector as it moves to compete with grocery as a destination for everyday purchases.”
Plant-based milks, of course, aren’t technically milks at all. Nut milks, for example, are essentially crushed nuts with water added. It has led to a bit of a debate about whether these products should be allowed to call themselves milks. Australian dairy advocacy group, Dairy Connect, has suggested that almond milk, for example, should be labelled as ‘almond juice’ or ‘almond water’ to help consumers recognise them as separate products. Among the most popular plant-based milks are those made from soy, almond, coconut, hazelnut, rice, oat, and macadamia. According to Dairy Australia, soy drinks make up roughly 43% of the non-dairy beverage market, while almond beverages have grown to account for more than 35% of the market. “Consumer choice and range is really important for the convenience sector as it moves to compete with grocery as a destination for everyday purchases,” said Vitasoy’s Mr Gillard. “This includes stocking a good variety of plant-based milks for a range of consumption occasions, and we believe there is considerable growth still to come for the category generally, but more specifically, within convenience which is coming off a very low base.” New product development is crucial to driving sales in the category, and Vitasoy says customers are increasingly looking for products that are better suited to on-the-go consumption, an area in which plant-based milks have traditionally lagged. Vitasoy says it will continue to innovate and deliver new products and line extensions, and it believes its 330ml pack size is ideal for on-the-go consumption. “Interestingly, flavoured plant milk is the largest segment of plant milk in convenience,” said Mr Gillard. “Non-dairy flavoured milks have mainstream appeal to a wide range of consumers for a whole host of reasons and, generally, consumption of non-dairy milks seems December 2018/January 2019 | C&I | www.c-store.com.au 25
NON-DAIRY MILK
Grocery plant milk retail sales exceed $300 million annually and are growing at 13%, sales in convenience are just $1 million per annum.”
AT A GLANCE • While plant milk sales in grocery exceed $300 million annually and are growing at 13%, sales in convenience are just $1 million per annum. • More than 35% of Australian households have bought plant-based milk in the past year. • Consumers who enjoy plant-based milk are typically adding it to their dairy consumption rather than replacing dairy • The most effective way to lift sales of dairy-free milks is to display them next to, and with, fresh cow’s milk in the dairy cabinets.
part of the Freedom Foods Group of brands that specialises in food focused on health and nutrition. Products include its highly successful almond milk, as well as a coconut almond milk blend, rice milk, and unsweetened soy milk.
had grown 61% in the US over the past five years. Mintel said that while almond, soy and coconut, were still the biggest sellers, new non-dairy milk types such as pecan milk and quinoa milk were sparking excitement and driving further growth.
Similarly, Sanitarium has been seeing sales of its dairy free milks under the So Good brand soar. These include soy milk, coconut milk, almond & coconut milk, and a range of flavour variants including Almond Milk Dark Chocolate Flavoured, Almond Vanilla Coconut, and Almond Milk Date & Caramel Flavoured.
With the plant milk category in Australian grocery enjoying sales figures 300 times higher than in convenience, Vitasoy says the channel has a real chance to make inroads.
As convenience wakes up to the potential of non-dairy milk and seeks to replicate the success the segment has had in grocery, operators needs to focus more attention on the way it is managed. Dairy-free milk producers say the most important thing that convenience can do to capitalise on the growth potential is to simply improve ranging of dairy-free milks and to better alert shoppers to the offer. The most effective way to lift sales of dairy-free milks is to display them next to, and with, fresh cow’s milk in the dairy cabinets rather than perhaps hide them amongst the ‘super-healthy’ products. Plant-based milks are rapidly entering the mainstream, so it makes sense to us that they are merchandised prominently and in the higher traffic areas. In its latest Situation and Outlook report, Dairy Australia noted that non-dairy milks are substantially more expensive than fresh white milk, with an average retail price ranging between $2.19 a litre and $3.60 a litre. It said that among non-dairy beverages, soy drinks are generally the most affordable option while macadamia milk is the most expensive. “Due to the high purchase price, retail data suggests customers are more likely to purchase non-dairy beverages when they are part of a promotional offer,” the reports said. “Sales generally spike as soon as the price goes down, indicating that customer demand for non-dairy alternatives is fairly elastic.” The future then looks bright for non-dairy milks. Recent data from market research company Mintel revealed that sales of the products
26 December 2018/January 2019 | C&I | www.c-store.com.au
“It’s an exciting and rapidly evolving category and we see a huge opportunity for convenience to grow plant-based milks from their current low base,” said Vitasoy’s Chris Gillard. “With the emergence of ready to drink flavoured variants and increased consumer interest, we believe plant-based milks will become an important sales contributor for convenience.”
WATCH THIS SPACE: LEADING DAIRY-FREE MILKS Soy milk – contains more protein than most dairy free milks. Most soy milk brands are also fortified with similar levels of calcium to dairy milk. Some also contain vitamins D, B2 and B12. Almond milk – lower in kilojoules than dairy milk, and also low in saturated fat. It has lower amounts of protein than soy and not all brands contain similar levels of calcium to dairy milk. Varieties with no added sugar are also available. Coconut milk – has higher amounts of saturated fat (from the coconut) and compared to many other dairy free milks, is lower in calcium and protein. Rice milk – most brands are fortified with calcium. Rice milk is low in saturated fat, but also low in protein. It also tends to have a high level of natural sugar, almost double that of soy milk. Oat milk – low in saturated fat but it also has lower protein. Not all oat milks are calcium-fortified and may not be suitable for those sensitive to gluten. C&I * Convenience & Impulse Retailing magazine would like to thank Vitasoy, the Grains and Legumes Nutrition Council, and Dairy Australia for supplying information for this article.
FROZEN BEVERAGES
28  December 2018/January 2019 | C&I | www.c-store.com.au
FROZEN BEVERAGES
DIY FROZEN SUMMER Frozen summer treats are heating up
C
ooling down in the summer heat has never been easier since the introduction of frozen beverages into the convenience space.In addition to fast-food restaurants having these beverages literally on-tap, petrol and convenience stores have seized the opportunity to have various flavours and promotions on rotation.
Across the category, frozen beverages are worth $51million, and a total of 4% of the ready-todrink market in convenience, IRI told C&I.”
According to Compare the Market, teenagers are the main demographic for slushies but kids in particular “take great delight in pressing each button, creating a rainbow drink to combat the Aussie heat”. The Australian Bureau of Statistics surveyed Australians in 2012 on their sugar-sweetened beverage consumption, finding that 61% of 14-18year olds had consumed a sweet beverage as recently as the day before.
STORE VS. STORE In 2016, Coles Express took frozen beverages to new heights with the introduction of ‘Big Yum at Little Coles’. The small-form stores were rolled out with cheap coffee and its own branding on the classic frozen beverage. The ‘Guzzle Bomb’ frozen beverage counter became home not only to frozen treats, but also an impressive line-up of flavoured popcorn, ice cream and various lollies to add to the top of the slushies. Coles Express Frozen Coke manager Marcus Walta said: “The Guzzle Bomb machines were a trial in a handful of stores that launched a few years ago. At this stage we are not looking to extend the concept.” Some of the Guzzle Bomb stations are still in action, including one in the Coles Express Wattle Grove store. According to IRI, private label accounts for 84% of dollars sold in the category, and is led by 7-Eleven’s brand Slurpee. 7-Eleven spokesperson said: “Slurpee is a genuine Australian icon that has been enjoyed by generations. “We’ve listened to what our customers want from Slurpee – a fun, pour-your-own experience..."the spokesperson said. Low prices, and two focused Slurpee events per year including ‘7-Eleven Day’ and ‘BYO Cup Day’ all contribute to the solid following that Slurpee continues to have.
DRINKING UP THE NUMBERS Across the category, frozen beverages are worth $51 million, and a total of 4% of the ready-to-drink market in convenience, IRI told C&I. Despite these statistics, the category has seen a slight dollar decline of -1.4% which was driven by the consolidation of multiple pack sizes in an effort to make the offering more accessible. According to Convenience Measures Australia (CMA), frozen beverages represent 10% of all beverage baskets. The two highest December 2018/January 2019 | C&I | www.c-store.com.au 29
FROZEN BEVERAGES
According to IRI, private label accounts for 84% of dollars sold in the category, and is led by 7-Eleven’s brand Slurpee.”
factors that contribute to shoppers and their frozen beverage purchases are price and promotion.
clean it, but our expectation is well over a week. This is a huge benefit as most dairy products have to be cleaned daily."
CMA said that the frozen beverage category has the lowest average age of any beverage category at 29 years old. By contrast, it also has the highest percentage of females purchasing at 48% of any beverage category.
Alexander Christie has taken over the distribution of Polar Krush for Australia, New Zealand and the Pacific Islands. Polar Krush is a UK based company and their products are sugar free.
FROZEN AND CREAMY SPM Drink Systems is recognised as one of the most innovative companies in its field of frozen beverages and recently became part of the Electrolux Group. SPM said the landscape of the frozen beverage category has changed over the last four years with the introduction of $1 large frozen beverages by fast food giants Hungry Jacks, McDonalds, KFC as well as 7-Eleven. There has also been a push for frozen dairy beverages in the form of Frozen Chocolate Oak and Ice Break by Parmalat and Frozen Dare by Lion Dairy and Drinks. SPM established the company C5 Beverages in 2015 in order to have its own granita products that are complimentary to the equipment sold by SPM. A spokesperson for SPM said: “What was apparent is that healthier frozen products are not readily available in Australia”. “Therefore we developed a non-dairy; chocolate frozen mix and a non-dairy coffee base (add your own espresso coffee). Both products are also gluten free,” the spokesperson said. “The non-dairy products took months of development to ensure the product actually tastes great. “Feedback at the 2018 Melbourne Fine Food Show was extremely positive. These types of products provide a different result depending on the equipment used. The focus has been to develop a product with the SPM I-Pro equipment in mind. The main reason being the I-Pro has an insulated bowl that provides a more consistent product. We have not completed testing of how long the product can be kept in the equipment before having to 30 December 2018/January 2019 | C&I | www.c-store.com.au
“With the focus on reducing sugar intake, we believe this is a great opportunity to introduce a product that tastes good, is refreshing and contains no sugar. When Polar Krush introduced sugar free and took over large accounts such as theme parks, in some instances sales went up as high as 55%. We are extremely pleased with the opportunity of being part of the Polar Krush family and providing customers with a healthier frozen drink option.”
HEALTHY ALTERNATIVES 7-Eleven’s Slurpee Zilched is Australia’s only low-sugar frozen carbonated beverage. With less than 1% sugar, a large cup of Slurpee Zilched contains less than half a teaspoon of sugar. 7-Eleven’s head of marketing Julie Laycock said: “Slurpee Zilched is proving to be extremely popular with consumers of all ages, and growing strongly”. “One in every five Slurpees sold is a Slurpee Zilched containing less than 1% sugar,” she said. J.L.Lennard National Sales Manager Malcolm Stirling said: “Frozen Beverage has been a growth market over the past few years, especially in the Frozen Coffee, Gourmet Shakes and healthier Smoothies”. “Frozen Acai bowls have also seen a huge growth with customers wanting healthier treat options. “Customers want these indulgent treats and are prepared to pay higher prices for these type of products though a lot of businesses may not add these to their menu as they believe they are too hard to make, slow and labour intensive. “J.L.Lennard has designed equipment that can make consistent shakes, smoothies and Acai bowls in just a few seconds as well as reduce labour and waste.” C&I
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KOMBUCHA
KOMBUCHA CATCHUP S
Kombucha has broadened its own definition
ince C&I first reported about Kombucha’s deep dive into the convenience market earlier in 2018, many brands and bottled teas have joined in on the trend; Mojo Kombucha, Tonicka Kombucha, Remedy Kombucha and Amplify Kombucha – just to name a few. Along with new brands, have come new variations and flavours including Remedy Kombucha’s Ginger Berry flavour as well as Coca-Cola purchasing the Mojo Kombucha brand, the first Kombucha brand owned by the company. Amplify Kombucha was the brainchild of beverage company Frucor Suntory, the idea started out as the side project of two product developers before it was taken on by the marketing team, and it was decided to bring it into the market. The Amplify website stated that as a brand the company had spent “enough years bringing great-tasting drinks to the lips of thirsty Aussies and Kiwi’s everywhere to know that our big idea was going to take a little elbow grease and a lot of passion”. “After numerous rounds of experimenting and countless taste tests, we finally had our perfect
32 December 2018/January 2019 | C&I | www.c-store.com.au
brew – full to the brim with natural and organic ingredients, infused with your favourite fresh fruity flavours and just the right level of fizz,” Frucor Suntory said. According to Nexba, the Australian market is experiencing an unprecedented boom in the beverage market as more health conscious Aussies are ditching sugar-laden soft drinks for healthier alternatives. “Australia has seen a 700% increase in kombucha sales within the last two years,” Nexba said. “This translates to a whopping 173.8% growth rate in consumer choice for choosing kombucha over sugary carbonated beverages and is forecasted to experience a further 25% growth year on year.” Nexba has formulated its own kombucha that uses a unique strain of “smart & robust probiotic” that is designed to survive the unique conditions of the stomach, ensuring that the probiotic can actually reach the stomach. Nexba’s Kombucha beverages are brewed for 40 days, to allow for the sugar to be consumed during the fermentation period. Another Australian beverage start-up, HempOz, has introduced a way for hemp to be consumed legally. The HempOz beverage is bursting with flavours from the Australian Outback with two original flavours and at its core, is helping consumers quit sugar with its hemp kombucha and hemp infused water.
KOMBUCHA With its signature ingredient being hemp oil, these sparkling refreshments are an excellent source of magnesium and omega 3 & 6, and 9 to name a few, which may promote cardiovascular health and strengthen your immune system. They’re also an excellent source of dietary fibre which may be vital for keeping your digestive system healthy and in check. Currently available in two delicious products, its Hemp Kombucha and Hemp Infused water ranges are an Australian first of its kind, offering Aussie drinkers a creative and unconventional way to consume hemp in a liquid form. With only 1.8 grams of natural sugar per serving, HempOz kombucha tonic is a healthy, vibrant and revitalizing drink that suitable for quenching all types of Aussie thirst. Due to its probiotic properties, this natural tea mixture has been formulated with living probiotics and Australian ingredients direct from the Outback. Creator John Leith stated that: “Our purpose is to provide the best organic, natural products to health-conscious consumers. They’re perfect to enjoy at all scenarios and seasons and are quite refreshing to have after a long, hard day”. “Our purpose is to provide the best organic, natural products to health-conscious consumers”, Mr Leigh said. “They’re perfect to enjoy in all occasions and seasons and are a good alternative to help you quit sugar.” C&I
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PRODUCT NEWS
Karats of KitKat Gold
The C&I choice for December/January is the smooth and luscious, KitKat Gold. This limited edition KitKat contains the unique wafer fingers known to the Nestlé brand, covered in a golden, caramelised chocolate. While caramelised white chocolate is not new, it’s recently shot up in popularity and has resulted in many happy customers. Caramelised chocolate occurs when white chocolate is cooked/baked for a period of time, until it caramelises. While the initial packaging said the product was limited edition, Nestlé said if it received enough positive feedback that it could potentially become a permanent fixture. The flavour reportedly came about from the company’s development work in Australia. “We have a lot of fun exploring different flavour profiles, and when we tasted this one, we knew we were on to a winner,” Nestlé said. “We’ve ensured we’ve got the taste of the wafer in the finger right with the right chocolate flavour to go with it. “This one is distinct because it’s made by caramelising the butter to give it its distinct flavour.” KitKat Gold is available in a 170gram block and a 45gram block.
Feb/ Mar 2018
Tart fit for a King – Long live the Custard Tart In France, this 600 year-old delight was originally known a croustade, then a doucette, and a few other names since the Middle Ages. Henry IV loved it so much that it was one of the dishes prepared for his coronation banquet in 1399. Centuries later it’s marvellous to see old recipes still being used, because they’re just SO good. The small puff pastry case filled with a mixture of cream, milk, or broth with eggs, sugar or honey, and spices like nutmeg and vanilla. Simple. Ancient. With this long history, a modern custard tart has a lot to live up to. Balfours Custard Tarts are as true to the tarts of yore as King Henry would have wished, made simply from egg, milk, cream and vanilla with a dusting of nutmeg in a perfectly balanced, delicate pastry shell. Best eaten at room temperature or straight out of the fridge, these favoured treats are a perfect convenience purchase, on their own or with a freshly made coffee to go. Their wide appeal makes them ideally suited to all independents and major retailers in Petrol and Convenience, like BP, Caltex, United, IGA, Foodworks and Spar, just to name a few. To fill your fridge with Balfours Custard Tarts, go to www.balfours.com.au or call them on 08 8368 5300. 36 December 2018/January 2019 | C&I | www.c-store.com.au
Rolling through the ages Since ancient times, pastry wrapped around meat has been a staple go-to easy meal. After a little refinement in France along the way, the humble sausage roll has become as iconic to Aussies as the Koala Bear, and just as loved. Luckily for us, Balfours understands the high expectations when it comes to our favourite snack and they’re constantly seeking ways to delight us. Now Balfours have given us a new and delicious country style Beef Sausage Roll. Using only 100% quality minced beef meat, freshly diced carrot, onions and seasoned to perfection, this tasty treat comes wrapped in their new and much more flaky pastry. With this new variety, Balfours has proven again they truly deliver on their promise of baking people happy – satisfying hungry tums on the run everywhere. As a petrol and convenience store owner/manager, I would say this is a no-brainer… Contact your local Balfours rep and get them into your ovens, quick! www.balfours.com.au, 08 8368 5300
Apr/ May 2018
PRODUCT NEWS
Shine Drink’s new tropical range Jun/Jul 2018 Nestlé Milkybar Nutty & Crunchy Nestlé Milkybar’s newest offering – Nutty & Crunchy has taken the coveted C&I Choice spot for this edition. Combining the smooth and well-loved Milkybar chocolate with delicious roasted almonds, Italian almond biscotti, and biscuit pieces, the Milkybar Nutty & Crunchy is as tasty as it is intriguing. Biscotti is an Italian biscuit, and the word in English translates to twice-cooked. The biscuits are cooked twice, giving them a distinct dry texture, making them a non-perishable food. Available in both a block and bar format, it is ideal for a tasty afternoon snack or as a delightful treat for the whole family. Leap into your nearest store to catch Milkybar Nutty & Crunchy bar 45g (RRP $1.99) and block 170g (RRP $5.19)
Shine Drink has taken what it does best and made it even better. The new Shine+ range is a carbonated 400ml beverage available in three SKUs. Each SKU is a different colour and provides a different level of caffeine which means you can choose which product is best for you depending on what you are facing in the day. Each bottle is a delicious and refreshing wild tropical flavour, delivered in a premium custom glass bottles in clear glass, matt white and matt black colours. Shine+ 400ml functional & natural ingredients: • Ginkgo Biloba • Turmeric • Green Tea • L-Theanine • Green Coffee Beans* • Natural B Vitamins Choose the white bottle for a caffeine free beverage, the clear bottle for a moderate amount of caffeine and the black bottle for double caffeine! When you’re done, you can reuse the style glass bottles, and be reminded to Shine.
Aug/Sep 2018
Lindt Fruit Sensation Oct/Nov 2018 Yogurt on the go Dec/Jan 2017-18 The Lindt Fruit Sensation chocolate bites are addictive! You take a handful, put them away and then get them out again to have another handful – they’re too good stop eating. Each Lindt Fruit Sensation bite is a unique combination of fine dark chocolate wrapped around a soft, fruit flavoured centre. If you think you don’t like dark chocolate, you will change your mind when you eat these. These chocolate bites are different from what Lindt fans are accustomed to – Lindt chocolate balls. The chocolate bites have a chewy and a sugary berry sweetness as opposed to the dark shell and milky centre of traditional Lindt chocolate balls. The innovative chocolate bites are sealed in pouches for freshness and cater to a previously unmet demand for a premium chocolate snack for adults. Consumers love the new products with research reflecting that 91% love the taste, and 82% saying they would buy it again. Since the range launch in early 2018, the products have performed within the top 20 SKUs in category and are proving to be must-have inclusions on any confectionery shelf. Available in three flavours – Blueberry and Acai, Orange and Pink Grapefruit and Raspberry and Cranberry, the latter of which, are the cream of the crop or in this case, the best pick of the bunch!
When anyone mentions yogurt they should immediately thinks of Australia’s No 1, Greek Style Farmers Union Natural Yogurt. Now Farmers Union has harnessed the goodness of what they do best and simplified it to create the perfect on-the-go yogurt snack in a convenient, portable, easy to eat resealable pouch. A great healthy snack that is good for you, has no artificial colours or flavours, no artificial sweeteners and all the goodness of calcium. This is the snack yogurt lovers have been waiting for. Millions across Australia that enjoys the simple delicious goodness of Farmers Union Greek Yogurt. With on-the-go pouches, consumers can say goodbye to spoons and plastic containers, and hello to convenience. These resealable 130g pouches are a game changer for on-the-go snacking. Farmers Union are giving us four delicious flavours to be eaten anywhere. They come with a hint of honey, a hint of vanilla, a hint of coconut, or the original plain Greek yogurt. Enjoy them at your desk, on the way to work, on the way to the gym. And let’s not forget the kids! These are the healthy dairy snack option. With no artificial colours, flavours, or sweeteners there’s no need to feel guilty about the kids tucking into these delicious, wholesome yogurt treats. These beauties have a RRP between $2.25 and $2.50. To get them into your fridges and into the hands of your customers visit the Farmers Union website to find out more. www.farmersunionyogurt.com.au December 2018/January 2019 | C&I | www.c-store.com.au 37
PRODUCT NEWS
Gatorade Launches New Low Sugar Formula Gatorade has launched G2, a new sports drink formula with less than two percent sugar. G2 has been scientifically designed to provide low sugar fuel for your workout along with electrolytes to help replace what is lost in sweat. G2 is available in three refreshing flavours: Glacier Freeze, Raspberry and Citrus Burst. “G2 is an exciting new addition to the Gatorade portfolio. We now have a range of options to meet your needs, depending on your level of exercise intensity. G2 contains the same level of electrolytes as regular Gatorade, however the reduction in sugar means that one bottle contains less than 55 calories, making it perfect for those looking to reduce their energy intake, whilst keeping hydrated,” said Jamie Bruce, Marketing Manager PepsiCo ANZ. The new G2 range is currently in stores nationally across all major retailers, as well as petrol and convenience. RRP $3.50 Contact the call centre on 1300 133 144 or your Schweppes Territory Manager for details.
Daily Dose of Byron Culture The Bucha is a sparkling, raw kombucha brewed in Byron Bay using the finest locally sourced ingredients. In a category that can take itself pretty seriously, the Bucha takes a more relaxed approach. Our mission is to bring kombucha beyond the yoga studio and into all parts of people’s day, because we see it as a highly versatile and delicious drink that everyone can enjoy. Brewed in Byron Bay using the finest locally sourced ingredients, The Bucha of Byron is a great tasting raw kombucha, brimming with probiotics and enzymes. For thousands of years people have been drinking kombucha to promote gut health, aid digestion and liver function – or simply to alleviate a guilty conscience. It makes us happy to see people bringing kombucha into their lives and replacing regular consumption of high-sugar soft-drinks. Much like the premise of our brand, we believe in a life of balance. For more details about ranging contact Sam Haritos on +61 409 282 678. For marketing Information contact Cam MacFarlane on +61 477 771 336. 38 December 2018/January 2019 | C&I | www.c-store.com.au
Creamery & Co Dairy Farmers are introducing their newest dairy products, Creamery & Co, a flavoured milk range like no other. Inspired by Australia’s generous terrain and stunning landscapes, the luxurious collection takes customers on an indulgent taste journey across the country. From mouth-watering Great Southern Caramel to decadent Murray River Salted Chocolate and delicious Raspberry Pavlova – Dairy Farmers Creamery & Co has paired fine ingredients, with full cream Australian milk and added cream, for the ultimate indulgent treat. Available in VIC, NSW, SEQ and SA since November, the range consists of: • Raspberry Pavlova • Murray River Salted Chocolate • Great Southern Caramel Available in 300ml bottles, the flavours are inspired by the land of plenty, created from over 97% Australian ingredients. Darryn Wallace, Marketing & Innovation Director at Lion Dairy & Drinks, said the range is an exciting addition to the Dairy Farmers portfolio, building on the recent success of the Dairy Farmers Thick & Creamy Australian Fruits Yoghurt range.
PRODUCT NEWS
Energizer® Introduces Its Longest-Lasting AA Alkaline Battery Ever
Energizer Holdings, a leading innovator in the battery industry, has introduced a new addition to its portfolio, Energizer® MAX PLUS™ alkaline batteries. Energizer® MAX PLUS™ AA batteries are the brand’s best performing, longest-lasting alkaline batteries ever. “Energizer® MAX PLUS™ underscores our commitment to innovation and providing consumers with long-lasting, reliable power,” said Lori Shambro, Vice President, Global Marketing at Energizer Holdings, Inc. “Our performance AA alkaline batteries power the devices consumers use most with the best performance from Energizer® yet, so you can feel confident knowing you have power when you need it.” Energizer® MAX PLUS™ AA batteries are the brand’s No. 1 longest-lasting AA alkaline battery, and they hold power for up to 12 years in storage. The new AA batteries also feature the leakage protection customers have come to expect from Energizer. Energizer® MAX PLUS™ will replace the Energizer® Eco and Eco Advanced product offerings to streamline and improve consumers’ shopping experience. Energizer® will introduce Energizer® MAX PLUS™ through an integrated marketing campaign featuring Mr. Energizer™, who has been updated for the digital age. His unstoppable power and energetic spirit will bring to life the strength and endurance of Energizer® MAX PLUS™ batteries through digital ads, social engagement and a new television ad.
ABOUT ENERGIZER HOLDINGS, INC.
Energizer Holdings, Inc. (NYSE: ENR), headquartered in St. Louis, MO, is one of the world’s largest manufacturers of primary batteries and portable lighting products and is anchored by its two globally recognized brands Energizer® and EVEREADY®. Energizer is also a leading designer and marketer of automotive fragrance and appearance products from recognized brands such as Refresh Your Car!®, California Scents®, Driven®, Bahama & Co.®, LEXOL® and Eagle One®. As a global branded distributor of consumer products, our mission is to lead the charge to deliver value to our customers and consumers better than anyone else. Visit http://energizer.asia/en-au/ for more details.
SUGAR
FREE NOW AVAILABLE IN AUSTRALIA
100%
NATURAL
COLOURS* *except blue
POLAR KRUSH BEVERAGES T: 02 9316 7878 • E: info@polarkrush-aus.com.au www.polarkrush-aus.com.au December 2018/January 2019 | C&I | www.c-store.com.au 39
Belong mobile Unlimited national calls & text
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Unlimited data banking Switch & keep your number
10
Unlimited national calls & text
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1GB
SIM only mobile pla
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Unlimited International calls & text to 36 selected countries
Unlimited International calls & text to 36 selected countries
Unlimited International calls & text to 36 selected countries
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Unlimited International calls & text to 36 selected countries
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Unlimited calls & text to 36 selected countries
Afghanistan, Austria, Bangladesh, Cambodia, Canada, Chile, China, Colombia, Cro France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Jap Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Turkey, United Kingdom, USA, Vietnam and Zimbabw
For use in Australia. Must be over 18. Active account needed to keep banked data. Calls and text to standard landline and mobile numbers.
Launching soon through epay and Afterpay Touch retailers, stay tuned for more information!
Available through epay and Afterpay Touch retailers. Contact your Telstra distributor for more information SimConnect 1300 378 390 or Pacific Optics 07 5631 1090.
PRODUCT NEWS
Pepsi Max Raspberry – fruity, fresh and sugar-free Pepsi Max Raspberry is the newsest member of the Pepsi Max family and has been making waves in the beverage segment. It was developed following the success of Pepsi Max Vanilla which has been a huge hit with Austrailan consumers. It is an innovative and bold product that provides consumers with an exciting flavour experience that delivers on maximum taste without the sugar. Brad Van Dijk, PepsiCo Senior Director ANZ Beverages, explained: “This product will delight consumers who seek out no sugar alternatives. It delivers on taste and we are pleased to provide even more choice in the no sugar cola category”. The initial launch of Pepsi Max Raspberry was supported by in store advertising, out-of-home advertising and social and consumer activations. Pepsi Max Raspberry can be purchased now from independent and major retailers, as well as petrol and convenience stores Australia wide in 600mL and 1.25L bottles, as well as a 375mL can. Pepsi Max is the largest brand in PepsiCo’s beverage portfolio and is the number one no sugar cola beverage in Australia.* * IRI Market Edge Grocery & Convenience, YTD May 2018
PRODUCT NEWS
Kanguru was born out of the question: can an energy drink be good for you? The answer is – yes! Kanguru has evolved what consumers have come to expect from the energy drink category. It took four years of research and development to create Kanguru, a product that’s entirely evidence-based, offers a zero-sugar and anti-crash formula. Meaning that Kanguru delivers more than just a hollow energy hit, the combination of ingredients allows it to play a functional role in consumers' lives. Kanguru has lots to celebrate and nothing to hide, listing the amounts of each of the botanicals and B-Vitamins on the can! Each ingredient used in Kanguru has been scientifically selected and is used in beneficial not token amounts. Kanguru’s smart energy comes from the combination of 5 botanicals – Korean Red Ginseng, the most premium ginseng variety available, Yerba Mate, Guarana, Schisandra and Green Tea. Along with 6 complex B-vitamins, chosen because B-vitamins help the body convert food into fuel, which the body uses to produce energy. With over 90% of the caffeine in Kanguru being delivered directly from the botanicals, it truly is clean energy. Kanguru is designed for consumption of two 250mL cans daily, which provides the optimum amount of each ingredient for beneficial delivery. The result is a refreshing tasting, highly functional energy drink to vitalise both body and mind. Kanguru – it’s the smart energy that allows you to Be More everyday.
Quality and Safety is BIC’s #1 Priority BIC® is No. 1 worldwide in branded pocket lighters. For more than 40 years BIC® Lighters have been loved by customers and consumers. Since the launch of our first pocket Lighter in 1973, BIC® has produced and sold over 40 billion lighters. The particularity of the BIC® lighter manufacturing process is that it is completely integrated: from the conception of the molds, machines and tools to the assembly line and final control of products on BIC® machines. This is the starting block of the BIC® lighter safety guarantee. BIC® uses the best raw materials, the best components and the best manufacturing processes to design and produce lighters. To ensure the BIC® quality standards, the factory has implemented a video control system, electronic tests and more than 50 individual automatic checks. 100% of the production is controlled. • BIC® lighter Maxi, Slim™ & Mini formats provide up to 2x more lights than other flint lighters of the same format • All BIC® lighters meet or exceed the requirements of the ISO 9994 safety standard • All BIC® lighters are conform to the EN 13869 standard (Child Resistant) • All BIC® lighters undergo more than 50 automatic quality checks before leaving the factory • All BIC® lighters 100% manufactured by BIC® in Europe This persistent drive for high quality has made BIC® No. 1 worldwide and your best business partner.
44 December 2018/January 2019 | C&I | www.c-store.com.au
PRODUCT NEWS
Moccona Ice Brew makes a refreshingly unexpected debut Australia’s number one and most loved instant coffee brand*, Moccona, is going cold this Summer with the launch of its refreshing ready-to-drink cold coffee, Ice Brew. This summer, Australian consumers will be refreshingly surprised by the unexpected. Moccona Ice Brew is a new take on cold coffee with its light and delicate thirst quenching flavour. This really is like nothing you’ve tried before. This unique and refreshing cold coffee is dairy-free, low calorie, contains nothing artificial and is made with at four - five ingredients. Available in an easy to hold 390mL bottle perfect for on the go, with two refreshing varieties, Single Shot and Single Shot with Coconut Flavour.
46 December 2018/January 2019 | C&I | www.c-store.com.au
Moccona Ice Brew is a refreshing innovation for the cold coffee category, answering the consumer need for stimulating and energising refreshment with nothing artificial. Moccona’s newest ready-to-drink NPD will launch with the support of a massive integrated campaign across OOH transit, digital, social, publisher partnerships and experiential sampling touchpoints, focusing on key CBD hubs and iconic summer precincts. This summer, Moccona wants to make consumers think differently about cold coffee with Ice Brew. Put your expectations on ice and discover a new take on refreshment. New Moccona Ice Brew is available nationally to purchase (RRP $4.50) at selected independent retailers now. *IRI MarketEdge Total Instant Coffee MAT 30/9/18 & Colmar Brunton Instant Coffee Tracker September 2018 Brand Affinity (T2B)
A delicious new range of flavoured milks. The latest addition to the Dairy Farmers much loved portfolio of quality dairy products is here, introducing Creamery & Co, a flavoured milk range like no other. Inspired by Australia’s generous terrain and stunning landscapes, the luxurious collection takes customers on an indulgent taste journey across the country. From mouth-watering Great Southern Caramel to decadent Murray River Salted Chocolate and delicious Raspberry Pavlova - Dairy Farmers Creamery & Co has paired fine ingredients, with full cream Australian milk and added cream, for the ultimate indulgent treat. Available in 300ml bottles, the flavours are inspired by the land of plenty, created from over 97% Australian ingredients. Available in VIC, NSW, SEQ and SA from November, the range consists of:
AVAILABLE NOW. CONTACT LION CUSTOMER SERVICE ON 1800 000 570
PRODUCT NEWS
PayPod™ – for saving time and securing cash Cash is inconvenient. It takes time to process. Time which could be better spent on core business activities. But cash is here to stay... at least for the foreseeable future. In fact, the value of cash in circulation is at an all-time high with over $70 billion in circulation and use in Australia today, all of which needs to be counted, transported and banked. Prefect Agencies has a solution. Let us introduce you to PayPod™, a self-service cash payment system, which allows customers to pay by cash, receive change automatically and quickly move through the check-out. Innovatively designed for busy venues, PayPod™ has been proven to increase customer flow and reduce queues. Shrink is eliminated and Cash-in-Transit costs are significantly reduced by Paypod’s™ cash-recycling capability. Made of quality European components, PayPod™ delivers immediate business benefits on installation and slashes end-of-shift cashhandling costs and enhancing cash security.
BUSINESS BENEFITS AND PAYPOD™
PayPod™ increases customer flow during peak times, speeding up customer interactions, increasing staff productivity and allowing more customers to be served during the height of rush hour increasing turnover and providing a sharp increase in profits. PayPod™ accepts and dispenses change automatically, allowing staff to concentrate on customer engagement instead
of counting out change, alleviating hygiene concerns, eliminating shrinkage and enhancing the customer experience, an important factor in repeat business.
THE CUSTOMER AND PAYPOD™
Offering a convenient and seamless payment experience, PayPod™ allows customers to obtain their change quickly and accurately ensuring that they move through the check-out process faster, eliminating time-draining change disputes.
PAYPOD™ AND YOUR POS
The benefits of PayPod™ are instant. No development work, no complex integration and no need to change your existing Point-of-Sale software. PayPod™ integrates effortlessly into your existing Point-of-Sale, providing all the benefits without any of the usual pain-points. The benefits are clear; PayPod™ increases customer flow, enhanced cash-security, reduced shrinkage and increased staff productivity. Why wouldn’t you install one today? Call us now to see how PayPod™ can help your business. Join the Smart business revolution. Tel : 07-3700 4662 email : richard@prefectagencies.com.au www.prefectagencies.com.au
C5 Beverages – non-dairy and gluten-free NON-DAIRY, GLUTEN FREE PRODUCTS
C5 Beverages is proud to announce the launch of their new non-dairy and gluten-free chocolate and coffee base frappe mix. Designed to be dispensed through a slushy machine, C5 Beverages now provides a healthier option to add to your menu.
WHY C5 BEVERAGES?
With people being diagnosed lactose intolerant and gluten sensitive on the increase, C5 Beverages has developed a frozen beverage offering that not only caters for this demographic but also everyone that loves a great tasting drink.
BUSINESS BENEFITS
The new C5 Beverages non-dairy and gluten free chocolate and coffee base frappe mix offers the opportunity to cater for a much wider market. Businesses can now have a product offering with a point of difference, making their business a destination point. A long shelf life and high profit margin makes these products a must have.
OPERATION
• Dispensing through a slush machine will increase the speed of service and offer the opportunity for self-serve or crew serve application. • The chocolate product is ready to go. Simply mix with water and pour into the machine. • The coffee base allows you to create your own flavour by mixing the product with water and your favourite coffee blend. • Shelf life in the slushy machine is increased due to the product being non-dairy. This results in less cleaning and less wastage. The duration of time the product may be kept in the slushy machine will depend on the type of machine it is run in.
THE CONSUMER
With a great tasting product that is non-dairy and gluten-free coupled with increased speed of service, customers are sure to come back for more. Enquires can be made by email sales@c5beverages.com.au or phone 02 9316 7878. 48 December 2018/January 2019 | C&I | www.c-store.com.au
OPINION
DARREN PARK CEO United Convenience Buyers
If they won’t eat their own food for free, why would you expect a customer to pay?”
EAT YOUR OWN DOG FOOD OR DRINK YOUR OWN CHAMPAGNE?
BECOME A TRUSTED FOOD DESTINATION
S
everal of the opinion pieces I have contributed across 2018 have focused on Food. More than that, I’m on a mission to support all Australian Convenience operators in becoming a trusted food destination and a great place for all things convenience. As I look more deeply into how other businesses improve their consumer offers, I came across two terms; • Eating your own dog food • Drinking your own Champagne
Do you eat what you sell?
50 December 2018/January 2019 | C&I | www.c-store.com.au
As with many cool descriptions, both of these are apparently from the Software industry. It means using what you create. To put it in Convenience Food Retailing language it means, “Do you eat what you sell?” Most times when I visit a UCB member’s store I buy a heap of food and then ask the owner or manager to join us, have a chat and eat. Many times, the offer is taken up and we learn a little more about the store’s food offer from the shopper’s perspective. Often they decline...and not because of the conversation, I’ll talk to anyone. In many cases, they won’t eat the food. If they won’t eat their own food for free, why would you expect a customer to pay?
On a recent trip back from Melbourne, I was fortunate to run into Neil Perry. Neil is an Australian chef, restaurateur, author and television presenter. Neil also has a 21-year long partnership with Qantas, where he and his team oversee the design of the domestic and international in-flight menus, as well as the food served in Qantas’ first and business class lounges. Many of us have a million stories of how bad airplane meal has been and that surely all of these great chefs that design these menus must not ever see the final meal that is served. Do you know what he was doing? He was eating his own food creations off the buffet. He was drinking his own Champagne, so to speak. I was lost for words. He was proud to be sitting there, eating what was being served to every other person. Part of the constant focus on making your Convenience Store a trusted food destination is eating what you sell. To really get into the shoes of your shopper, you need to try and see the world through their eyes. That means, drinking your own Champagne or eating your own dog food. Whatever you choose to call it, make it a regular habit to do it. If your staff or you don’t want to eat your food for free, how can you expect a customer to pay for it. Sometimes less is more, a smaller cabinet filled more frequently always ensures freshness, most importantly be proud of what you are selling. You can sell an average product once, but that person will never come back. In this day and age of social media, average can only survive in business a short time. The voices of shopper experience can spread fast and make you, or break you. And as we always say, whatever you do, do it amazingly well. Your shoppers will thank you for it. C&I
OPINION
BRETT BARCLAY Director - Convenience Measures Australia
The other feature we see more of today is interactive screens allowing Shoppers the opportunity to order and even personalise what they want to purchase, an opportunity again today. ”
WHAT ROLE DOES TECHNOLOGY PLAY IN THE STORE OF THE FUTURE?
W
hile I don’t ever believe we can predict the future, what we can be sure of is that technology will play a bigger role in our lives and certainly the lives of the next generation in the future. Today your face can unlock your mobile phone, or your fingerprint unlock your computer, or you can tell Alexa to turn on your oven. All technological advances using you. Stuzo, a digital technology company based in the United States, released a video in August of what a suburban store could potentially look like by 2025. While it is out there and very different to what we see today, the whole basis of the use of technology is about making the experience frictionless. Now we know that technology can be amazing, with the internet and mobile phones allowing you to communicate anywhere at any time. We also appreciate the challenges it brings! The short video is worth watching to understand what is being predicted. The reality of this video is that all this technology is available today in some form or another however, is quite expensive. The 3 key advances that I see that will impact this channel are: Electric Vehicles: Already building momentum in terms of purchases and creates an opportunity for other retailer formats to compete in the 'refuelling' space in the future. Frictionless Shopping: Amazon has recently announced that they expect to have 3,000 Amazon Go Sites in the next 5 years, and we saw in our recent AACS Study Tour to China development of this offer by JD.com. Personalised Communication: With the use of smart phones exploding, the expectation is that the ability to personalise and build shopper loyalty through web and app based platforms, is only going to increase especially to the next generation. We sent the video to our Shopper Matters community with a short survey to engage with them on their thoughts
52 December 2018/January 2019 | C&I | www.c-store.com.au
on the store. Initially the idea of not having any staff in the store evoked a negative response, with many expressing concerns over security issues (especially with current issues) and the loss of jobs. While this was strong, the community did highlight that as long as these stores were manned, 80% found it appealing. This highlighted that the need for human interaction was important to shoppers. We see this even today, where Independent retailers can have some of the highest satisfaction scores due to the level of customer service they provide. Overall 50% of convenience shoppers found the store appealing while 23% were neutral and 27% were negative. Males were more likely to find the store appealing with 56% saying so however, the most compelling was that of those aged 18-25 years old 75% found the store appealing. This shows the future generations being more accepting of the role technology plays in their lives and the willingness to embrace change. Finally, we asked convenience shoppers what they liked and disliked about the concept with drive-through being the most appealing. This is something that could be implemented today in some stores especially as we focus on food and hot coffee. The other feature we see more of today is interactive screens allowing shoppers the opportunity to order and even personalise what they want to purchase. The automated payment option was liked, however, with the technology quite new I believe that this will become stronger in the near future. In terms of dislikes Biometric screens, automated dry cleaning and Banking Kiosks weren’t as appealing. In summary the reality is that the way we communicate with shoppers is changing and we have to be prepared to change our behaviours to ensure we remain viable in the future. Investing in your business is going to keep you relevant to future generations. C&I
OPINION
WHEN A CASUAL EMPLOYEE ISN’T REALLY CASUAL
CHARLES WATSON Senior Adviser Workforce Guardian
charles.watson@workforceguardian.com.au
The Fair Work Act – the primary piece of workplace relations legislation does not define either “casual employee” or “casual employment”. Another hole in the legislation that needs some clarity.”
I
n the last edition of C&I magazine I wrote on the new right casual employees have to request conversion to permanent status after they have been employed regularly and systematically for the previous 12 months. Add to this the recent coverage over a decision of the Federal Court of Australia that determined an employee of a labour hire company wasn’t really a casual employee under the Fair Work Act, despite the employee receiving a casual loading. In light of this decision it’s appropriate to review the background issues and reiterate what a casual employee actually looks like, and when they are something else.
determinative factor. Relying on previous authoritative decisions, the court said, “the essence of casualness” is “the absence of a firm advance obligation to provide ongoing work and therefore a capacity for the employee to have access to rest and recreation”. Further, the court held that where an employee successfully establishes an entitlement to annual leave but has been paid a casual loading an employer may be able to claim a set-off against the amount. However, in this case WorkPac was unsuccessful in offsetting because the enterprise agreement did not specify the flat hourly rate WorkPac paid included a casual loading amount.
A SNAPSHOT OF CASUAL EMPLOYMENT
HOW DID WE GET TO THIS POINT?
Australia has a long history of temporary and shortterm employment across a range of industries. Certain controls have been used in the past to limit the use of casual employment such as quotas and requiring union permission, both of which are no longer seen as acceptable under the law. Further, casual conversion clauses have existed in certain industry Awards for some time and are now de-rigueur across the modern Award system. There are generally three industry sectors that together account for almost half of all casual workers. These are retail trade (19%), accommodation and food services (19%) and health care and social assistance (10%). The share of casual workers of other industry sectors is considerably smaller, often less than 5%. Some commentators have stated the number of casual employees in Australia are galloping away. However, fact-checking evidence shows there has been no significant increase since the 1990s, although a number of those casual employees may now have been engaged for longer than a 'short term' period.
THE WORKPAC DECISION
In this recent decision, the court found a labour hire employee engaged as a “casual” under an enterprise agreement, was not truly casual because his employment was: • regular, predictable and generally continuous (his rostered shifts were set 12 months in advance); • not clearly defined as a casual under the company’s enterprise agreement; and • the employee was provided with accommodation as part of the FIFO work arrangements. These factors were viewed as inconsistent with the notion the employee can choose or choose not to work on any day thus making the relationship somewhat more exclusive. Additionally, the court disagreed with the company view and found that although the payment of a casual loading is a relevant indicator of a casual status, it is not the only 54 December 2018/January 2019 | C&I | www.c-store.com.au
Well there are a few factors and causes, most of which are definition and drafting related oversight. Long term casuals – besides being an oxymoron, the use of this term by employers has overlooked and drifted away from the very nature of casual employment. The Fair Work Act – the primary piece of workplace relations legislation does not define either “casual employee” or “casual employment”. Another hole in the legislation that needs some clarity. Modern Awards – the General Retail Industry Award 2010, and most other Awards, defines a casual employee as ‘one who is employed and paid as such’. That’s form overriding substance, and provides no real clarity. This lack of specificity, along with overlooking the common law definitions, have created a situation whereby employers have understandably moved in a direction that has stretched an employment relationship beyond the limits of the laws of elasticity. Such relationships are no longer short term, temporary or irregular which is at the heart of a true casual employment relationship.
IMPACT ON THE RETAIL INDUSTRY?
Given the size of the casual workforce in the retail industry, the new conversion clause within the industry Award, along with the outcome of the WorkPac decision, it is a most appropriate time for industry participants to consider this issue. Employers should compare the reality of their workplace arrangements against relevant terms within Awards, contracts and the common law. Are those employees really casuals? Further, ensure contracts of employment clarify the relationship as casual, that there is no guarantee of ongoing employment, the employment ceases at the end of each and every engagement, and that a separately identifiable casual loading is being paid in lieu of accruing paid personal and annual leave. C&I
UK INSIGHTS
POLLY SIMONS C&I Contributor
A lot of retailers think they will do this sort of thing ‘in the future’, but what they don’t realise is the technology is here right now,” he said. So what is Ubamarket – and do you need it?”
56 December 2018/January 2019 | C&I | www.c-store.com.au
UK INSIGHTS
MEET THE NEW APP SHAKING UP ENGLISH C-STORES – AND IT COULD BE COMING TO AUSTRALIA Ubamarket and its potential
S
IX years ago, entrepreneur Will Broome found himself staring at his smartphone in the middle of his local supermarket. Trying to navigate the store and decipher a text messaged shopping list, it occurred to him there must be a better way to find the items he needed. “I saw so many people with a traditional shopping list on their phones, and I thought ‘Wouldn’t it be easier if you had a list that jumped into the right order as you walked around?’ he said. “Even if you know the layout of the store really well, there’s always something you forget.” That idea became Ubamarket, the retail app currently revolutionizing UK convenience stores and being tipped as the independent retailers’ answer to Amazon Go. Since launching in 2016, the app has been steadily rolling out in stores across the UK, and international retailers are finally starting to take note – including in Australia. “A lot of retailers think they will do this sort of thing ‘in the future’, but what they don’t realise is the technology is here right now,” he said. So what is Ubamarket – and do you need it? We find out more.
THE NEED FOR SPEED It’s no surprise that grocery shopping isn’t up there on anyone’s fun list. In fact, a recent survey of 2000 British shoppers by Ubamarket and global insights group Kantar Worldpanel found that 30 per cent of Brits regarded grocery shopping as “one of the most inconvenient things I have to do”. Their main frustration? Long checkout queues, with 35 per cent of respondents saying that a lengthy waiting time to pay for goods could deter them from shopping at that store in the future. Not surprisingly, finding ways to speed up the checkout process and make the grocery shopping experience more efficient for customers has been a top priority for retail technologists. “The quest for speed while shopping is the focus of development in the convenience channel, and especially taking the friction out of the experience during checkout and payment,” said Patrick Mitchell-Fox, senior business analyst at insights and research group IGD. At the same time however, customers aren’t prepared to give up the in-store experience entirely, with 78 per cent of shoppers in one 2016 survey saying they still prefer to shop in-store. “People want a hybrid experience – the convenience of shopping online, but with the physical experience of being in a
Vegan and vegetarian options are on the rise and gluten-free products are still popular, even among those who aren’t glutenfree for medical reasons.”
store,” said Broome. Ubamarket aims to combine the best of both worlds, offering in-app payment alongside features designed to streamline the in-store experience, from building a shopping list to navigating the aisles and applying store promotions and loyalty points. “The key at the heart of Ubamarket is that unless one app does everything, people won’t use it,” Broome said.
SCAN AND GO SHOPPING So how does Ubamarket work? After downloading the app through the App Store or Google Play, customers input their shopping list and their chosen supermarket. The app then re-arranges items according to the store layout, and directs customers where to find them as they navigate the aisles. Using their smartphone camera, customers scan items – including those by weight – as they go, with store promotions and customer loyalty points added automatically. They can also scan barcodes to check a product’s ingredients listing, allergy alerts, nutritional information and environmental impact. A recipe component, where customers can upload ingredients for a specific meal, is also in the works.
FIVE NEW TECHNOLOGIES THAT WILL CHANGE CONVENIENCE
1. In-car fuel ordering is already taking off, with Shell launching an app last year allowing Jaguar and Land Rover drivers to pay for fuel at Shell service stations using their car’s touch screen 2. Facial recognition will replace in-person age checks when purchasing tobacco and alcohol. Earlier this year, self service till manufacturers NCR announced they had teamed up with technology company Yoti to trial facial recognition on selected tills across the UK 3. Digital shelf-edge labels will become mainstream, providing alerts for low stock, allowing retailers to adjust prices on-the-go, and providing product details and price comparisons 4. Micro-location technology will send customers push notifications when their orders are ready to collect, and alert the store when customers are within 400 metres. Already used by Macys and Ikea, liquor retailer Dan Murphy’s introduced it as part of their app last March 5. Not just useful for customer loyalty programs, EpoS (electronic point of sale) data will be used to streamline back office systems and create more detailed budgets and cash forecasts
Will Broome
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UK INSIGHTS
The thing is about Amazon Go is that it’s like a crazy concept car. It’s so prohibitively expensive because of the camera infrastructure, the gates, the app and the sensors; it can only deal with one type of each product and can only be used by Amazon. Whereas for us, retailers can have Ubamarket for £25 ($45AUD) a week, and it’s much more flexible, more intuitive and much simpler to operate.”
Customers finish their shop by tapping their smartphone at a payment point, without the need to unpack or re-scan purchases. Currently, the app only allows customers to pay at self-checkout areas, but Broome hopes they will soon be able to check out anywhere in store. “I think it will happen, but probably not for a couple of years. We’re ready to push the button when retailers are,” he said.
WHAT RETAILERS SAY For Lucy Worrall, marketing manager of Warner’s Budgens, which runs six independent supermarkets in England’s picturesque Cotswolds region, the initial drawcard of Ubamarket was that it could be rebranded to fit the Warner’s Budgens name and incorporate its existing Taste Club loyalty program. The group’s Moreton-in-Marsh supermarket was the first store in the UK to use Ubamarket when it launched in 2016, but Worrall said customers were initially skeptical. “We have a large percentage of older customers who do not have a mobile phone, or if they do have a mobile phone, it certainly isn’t a smartphone,” she said. Introducing the app under the Warner’s Budgens name meant that customers already trusted the app, and now older shoppers are some of its most frequent users. “It gives our customers access to an app that is not only a place where they can write their shopping list and use as a scanner, they can also view the exclusive promotions and offers they receive, how many points they have earned as a shopper and what this is worth in monetary terms,” Worrall said. Since its introduction, basket spend for users of the app has increased by 21 per cent compared to non-users and Worrall has noticed an increase in the number of Taste Club members redeeming offers, something she attributes to customers being able to view them on their phone rather than struggling to remember what they are. “That’s definitely a big benefit in our eyes,” she said.
THE FUTURE OF RETAIL TECH Worrall is not the only one singing Ubamarket’s praises. Since Amazon Go’s first store opened in the US, Broome said he has been inundated with calls. “It’s really piqued interest in us,” he said. 58 December 2018/January 2019 | C&I | www.c-store.com.au
“The thing is about Amazon Go is that it’s like a crazy concept car. It’s so prohibitively expensive because of the camera infrastructure, the gates, the app and the sensors; it can only deal with one type of each product and can only be used by Amazon. Whereas for us, retailers can have Ubamarket for £25 ($45AUD) a week, and it’s much more flexible, more intuitive and much simpler to operate.” Last month, Ubamarket launched its 'flagship' London store in the upmarket suburb of Islington, and the app recently landed at its first non-Budgens store, opening as part of the Londis group of convenience stores in Southampton on England’s south coast. More stores are on the way, including one at Leeds University. And as for Australia? Well, Broome will only reveal that he has interest from a major international forecourt chain and a UK-based symbol group with more than 100 stores across the country. “The possibilities are huge and we are talking to absolutely everybody,” he said. For retailers, experts say the rise of Ubamarket is simply a sign of what is to come for c-stores, as owners find new ways to connect with customers and make their in-store experience easier and more efficient. “It’s important for smaller retailers to keep track of what larger convenience retailers are doing,” says IGD’s Patrick Mitchell-Fox. “The developments in the mass market will quickly start to drive shoppers’ expectations, so it’s important for smaller retailers to try to keep up.” C&I
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PETROL NEWS ROUNDUP
APPs to keep everyone hAPPy
N DAN ARMES Founder of ServoPro
In today’s world, we have an app for everything. You can use an app to go shopping, do your banking, keep in touch with your friends, check your email, the list goes on.”
early every week I get pitched another smartphone app that promises to be a ‘game changer’ for the fuel industry. If you look at any of the successful smartphone apps available they all solve a key issue, problem or challenge. They make people’s life easier and saves them time. In the fuel industry, we have privately owned apps like MotorMouth, GasBuddy, FuelMapAustralia, PetrolSpy, NRMA and Fuel Ninja. We then have State Government owned apps like FuelCheck (NSW) and FuelWatch (WA). We have also seen larger fuel retailers like 7Eleven, BP, Caltex & Shell all create their own apps. In today’s world, we have an app for everything. You can use an app to go shopping, do your banking, keep in touch with your friends, check your email, the list goes on. The apps that I use regularly either save me time or money or they provide useful information at my fingertips. At ServoPro we are all about the independents. The independents need an app that benefits them and gives them a competitive advantage as well as making their customers’ lives easier. A lot of the apps I have seen promise to save their customers time by allowing them to pay for their fuel through an app. This solves a problem for the customer but creates a problem for the petrol station owner. All petrol station owners know that in order to run a profitable business you need customers in the shop buying food and drinks. If the customers are not entering the shop you miss out on valuable business. This has been the case with most of the apps
60 December 2018/January 2019 | C&I | www.c-store.com.au
I have seen for the fuel industry. They solve one problem but create another. The privately owned apps use people power to provide consumers with fuel pricing. While this is a great idea, in theory, we have seen that because the data is updated by users, it is most often out of date. The government-owned apps provide real-time pricing – but do consumers really use these apps? Consumers see buying fuel as a grudge purchase and are frustrated by fluctuating prices. In recent months we have seen prices at record highs across the country. Consumers are frustrated because they have to buy fuel and they feel like they are forced to buy fuel at whatever price the fuel retailer sets. Because of the fluctuating price of fuel we see petrol station forecourts filled with cars when the price is low and when the price begins to rise there is no one to be seen. This makes it difficult for petrol station owners to have enough staff to cope during the busy times and less staff on during quieter periods. When prices are lower, consumers often become frustrated with long queues at the bowsers, usually driving past and perhaps not returning. Independents also struggle to compete with larger competitors because of cent per litre discounts available through the majors. Consumers love discounts and will drive ten kilometres out of their way to save four cents a litre. What they don’t realise is that this equates to two dollars on an average tank and they just spent five dollars in fuel to get the discount. Another area in which we see the independents struggling to compete with their larger competitors is through loyalty programs. Through their apps, the majors are promoting their products and services to encourage their customers to return. Many independents are supporters of making fuel prices available to the public through smartphone apps. This is because in most cases they are cheaper, which attracts new customers. The problem consumers have is that they may fill up on a Tuesday, knowing they will need to again fill up
PETROL NEWS
An app for the fuel industry needs to help the independents remain competitive with the majors. It also needs to solve key problems and issues for not only the fuel retailer but their customers.”
on Friday to go away for the weekend. On Wednesday they drive past their local independent petrol station and see the price has dropped further but because their tank is full they are unable to purchase any more fuel and end up having to pay a higher price leading up to the weekend. This is where many consumers become frustrated because they are forced to buy their fuel on the weekend when the prices are typically higher. Consumers are often too busy during the week to fill up their tanks and only have time to do so during the weekend. So, when I came across a fuel app that solves these problems I took notice! As I said, an app for the fuel industry needs to help the independents remain competitive with the majors. It also needs to solve key problems and issues for not only the fuel retailer but their customers. A new app, Refueler, ticks all the boxes. At ServoPro we are getting behind this app because it helps our members. Like other apps, Refueler gives consumers access to real-time fuel prices but ALSO allows them to pre-purchase fuel, with 7 days in which to take delivery of that fuel. Daniel Devine, co-founder at Refueler said: “Our app solves the frustration consumers have with not being able to purchase fuel at the time when it is at its cheapest”. “Customers can purchase fuel from their home or office and pick up the fuel whenever it suits them. They can even get an alert when the price is low”, Daniel said. When consumers pay for the fuel through the app they also have the ability to share the fuel. This is a great solution for parents who want to give their kids some money for fuel. It is also a great solution for businesses who have a fleet of vehicles who want to beat the price cycle. According to Daniel, “Consumers are also able to collect points on purchases which enable them to redeem these points for fuel”. Consumers are used to purchasing products and services through apps so it makes sense that they can purchase fuel through an app. Smartphone Apps are challenging industries all around the world, so it will be interesting to see how new apps, such as Refueler, affect the fuel industry in Australia. With these challenges come many opportunities, and it’s great to see our industry enjoying the benefits of these exciting times. C&I
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Accurate, Reliable, Timely December 2018/January 2019 | C&I | www.c-store.com.au 61
PETROL NEWS “I want some answers out of the ACCC. They’re the cop on the beat, they’re the ones we fund to go out there and monitor why prices are moving up and down and how they’re timed,” Mr Morrison told the K Rock 95.5 radio morning. Mr Morrison said certain factors including the international cost of oil cannot be helped, but said the ACCC could investigate if consumers were being hard done by. “What we can ensure is the people who are selling it here behave,” he said. “I’m expecting some action.” Previously when Mr Morrison was treasurer, he directed the ACCC to monitor prices, costs and petrol profits across Australia.
High petrol costs could affect food cost The Master Grocers Association has warned that rising petrol costs may lead to a rise in the price of fresh foods, the ABC reported. Jos de Bruin, CEO of the Master Grocers Association (MGA), which represents supermarkets like IGA, Foodworks and Foodland, said that as well as the general public paying more for fuel, the cost for delivery drivers has gone up too, the ABC said. “As drivers experience massive increases in diesel prices, they are starting to pass these costs on to our member,” Mr de Bruin said. “For fresh fruit and vegetables, they have to come from the farm to the wholesaler, and then to the store, and there are likely fuel levies all along that chain.” According to the ABC, the price of diesel, in particular, has an impact upon the fresh food industry. “Diesel powers the farming and transport economies [and] it’s now at the highest price I think I’ve seen it for many years,” Mr de Bruin said. “I’ve seen it anywhere from $1.65-$1.75 — that’s a 40 cent difference on where it was three or four months ago. “You can’t expect small businesses to absorb that, so that’s passed on to us in the form of a levy, and we have a few of our members who have already faced a 15 percent levy, and that ultimately will be passed on to consumers.” “The flip side is that consumers are watching their dollars every day, and they’re now seeing that their tank of petrol has increased by $20-30 per week, and that’s money that is no longer disposable income,” he said. “For fresh fruit and vegetables, they have to come from the farm to the wholesaler, and then to the store, and there are likely fuel levies all along that chain.” Fresh fruit and vegetables, and more expensive meat cuts are the first to be cut from the shopping list, according to the Master Grocers Association. “It’s not as if people eat less, what they do is eat differently,” Mr de Bruin said.
PM calls watchdog over petrol Prime Minister Scott Morrison has contacted the competition watchdog regarding rising petrol prices. Last month, prices hit a 10-year-high in Melbourne, with prices on the rise across the nation. 62 December 2018/January 2019 | C&I | www.c-store.com.au
Expanded Caltex and Woolworths partnership Caltex and Woolworths launched an expanded loyalty partnership in November, to deliver more value and savings to Australian consumers. The new partnership allows Woolworths Rewards’ 11.2 million members to earn Woolworths Points on fuel and in store purchases at over 680 newly participating Caltex locations across Australia. These stores join an existing network of 538 Caltex Woolworths Petrol sites where Rewards members are already earning points. Woolworths and Caltex are also working together to co-create and rollout a co-branded market-leading convenience offering at select locations in 2019.
PETROL NEWS
Dover Fueling Solutions is Reducing Queues on Forecourts Dover Fueling Solutions (DFS), a Dover company that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging and wetstock management is using the FairbanksTM Station Manager 365 online web portal to help reduce queues on forecourts. The power of Station Manager 365 comes from centralising and interpreting data from many sources. It can identify the strengths and weaknesses of an operation to give complete visibility and control by delivering accurate information straight to the user’s fingertips. Recent advancements in technology have seen a rise in customer expectations – they want instant access to information presented in an uncomplicated manner. Fuel retailers now demand more insight into consumer behaviour, pump activity, competitor pricing, margin management and historic sales trends. Station Manager 365 delivers all this and more, but it’s not only the retailers who can benefit from this intelligent software solution. Forecourt service providers can take advantage of Station Manager 365’s ability to identify potential problems, such as slow nozzle flow rates, ensuring that they can carry out the necessary, preventative maintenance before it becomes an issue. Early indication that a filter needs replacing or cleaning will help to minimise dispenser downtime, drive fuel sales and improve the customer experience. Pump maintenance contractors will benefit from the ‘nozzle usage’ report which details pump activity, highlighting any inactive pumps,
showing the number of idle days and displaying the time they were last used. This invaluable information will help the contractors to react swiftly to problem pumps and therefore provide a better service to the forecourt owners. Similarly, by understanding the volume dispensed by each nozzle, contractors can ensure that pumps are serviced at the appropriate time intervals which will help to reduce overheads and prolong the life of the units. Future developments will see Station Manager 365 responding to diagnostic codes from the pump and relaying them directly to the maintenance centre before the forecourt owner is even aware of the problem, hence allowing contractors to resolve the issue promptly and increasing the guaranteed percentage uptime. Finally, petroleum officers can gain access to service reports, compliance audits and risk assessments which are hosted on the system; easy access to documents such as these can help facilitate the swift issuance of petroleum licences. Station Manager 365 can help users gain a thorough understanding of equipment activity on the forecourt, take any necessary action to prevent problems occurring and, as a consequence, reduce queues on the forecourts. For more information about DFS products and solutions, visit www.doverfuelingsolutions.com
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December 2018/January 2019 | C&I | www.c-store.com.au 63
Petroleum equipment and services
Action Installation & Services
ELGAS SWAP’n’GO®
Action Installation & Services was formed in 2006 when Michael Mintilakis and Ron van der Meer decided to create an installation and service company that was second to none. Over 50 years of combined fuel industry experience and knowledge has enabled them to build a business which continues to lead change in the downstream petroleum industry. Action Installation & Services continually strive to achieve the highest standards of environmental and safety performance, through the use of well informed, highly trained people. Action currently employs 40 staff across admin, installation, pump and electronic service. Action Installation & Services strives to satisfy the requirements and expectations of every client every time in a professional and cost effective manner. Regular reviews ensure the quality of all products and services and business operations; and that all employees have appropriate job skills training; and quality management, contractual obligations and ongoing process improvement is maintained.
Elgas SWAP’n’GO® is the leading BBQ gas exchange program brand in Australia. The program offers your business the opportunity to increase sales and profits with a very well-known and respected brand. SWAP’n’GO® also provides your customers with fast, safe and easy transactions. Out-of-date bottles are accepted at no extra charge. You can add to or replace your declining refill sales, and low margins, with a reliable, convenient and secure swap program that has low labour costs for you. SWAP’n’GO® maintains a record of excellence in safety, with comprehensive staff training in the safe handling of LPG. Elgas SWAP’n’GO® is backed by a national network of refilling plants and branches to ensure that your business receives quality service. SWAP’n’GO® also creates a massive summer stockpile to provide uninterrupted service during the seasonal peak periods. Contact Elgas today to become a SWAP’n’GO® dealer.
Contact: Steve Crispin Brown Phone: 1300 785 425 Email: stevecb@actioninstall.com.au Web: www.actioninstall.com.au
Phone: 1300 652 003 Email: swapngo@elgas.com.au Web: www.elgas.com.au/swapngo
Cardtronics
Gallagher Fuel Systems
When you see an ATM in a supermarket, convenience store or Petrol location, there’s a good chance it’s from Cardtronics, a proud supporter of the convenience, café and fuel industries. Cardtronics understand the needs of a variety of establishments and the commercial environments that retailers in the P&C channel face. Cardtronics know that you need your ATM up and running without any issues to service your patrons and provide them with safe and easy access to cash. For your business premises a Cardtronics ATM will mean more customers with cash to spend in store, reduced eftpos fees, 24-hour service and support. It is a fact that a percentage of the cash withdrawn from a Cardtronics ATM is spent on the premises, which will improve your revenue streams. At Cardtronics we know from proven experience that an ATM can deliver more sales to your business. If you want to create more foot traffic in your business, an ATM does that. Cardtronics is Australia’s largest independent ATM provider and part of the global Cardtronics brand. We operate a real 24 hour service, we operate our own technically trained help desk, offering nationwide support with a national network of spare parts warehouses and dedicated in-house technicians.
Gallagher Fuel Systems is a designer, manufacturer and supplier of quality fuel dispensing systems. The innovative PULSE fuel dispenser range combines advanced electronics, corrosion resistance metal work, the highly accurate Tatsuno meter and a modular design that provides flexibility like nothing else on the market today. Demand for on-site comprehensive Vapour Recovery (VR) solutions continues and Gallagher Vapour Recovery solutions comply with the most stringent regulations, provide compliance reporting and significantly reduces greenhouse gases on the forecourt. Gallagher Data Centre makes visible via any internet enabled device, real-time transaction information from any dispenser. This is a real game changer in terms of how we view servicing and maintenance, allowing the industry to adapt a proactive approach reducing overall servicing costs. Gallagher’s latest edition to the PULSE range are the 5 product suction pumps and dispensers. The pressure only model offers one of the smallest footprints at only 2100mm. Mixed pressure and suction model options are available with a footprint of 2375mm. Integrated LPG is an added option.
Phone: 1300 305 600 Email: sales@cardtronics.com.au 64 December 2018/January 2019 | C&I | www.c-store.com.au
Contact: Derek Hjelm, Business Development Manager Australia Phone: 0424 164 814 Email: derek.hjelm@gallagher.com Web: www.gallagher.com
PRODUCT SUPPLY-FIND NEWS
Flowsell Flowsell, providers of an innovative gravity-based drink merchandising system, say that when it comes to saving staff time, managing stock and increasing sales, “it’s all about gravity”. Cool rooms with flat shelving, incur a range of ongoing and unnecessary costs. By comparison, Flowsell’s drink merchandising system, reduces labour costs removing the need to double handle products and continually face up product. The system also ensures proper FIFO (first in, first out) stock rotation, reducing product wastage and – better still – fridges maintain an attractive, fully stocked appearance as customers buy throughout the day. The Flowsell full rack drink system is used extensively in all areas that retail drinks from a cool room. This includes service stations, convenience stores, bottle shops and function centres. Other options available from Flowsell include a specialised Retrofit Bottle Slide Kit. This kit enables a customer to convert an existing flat shelf into a gravity feed system. This system has been successfully used in convenience stores, bars, sporting clubs, cafes, bakeries, fast food outlets and anywhere that has a fridge with flat shelves. Flowsell also supplies a gravity feed milk trolley for use in supermarkets with a dedicated cool room. Free your staff to deal with customers in store and let gravity do the grunt work. Contact Flowsell on www.flowsell.com.au or Ph: 03 9708 2276 to find out how you can start saving today.
10 Sonia Street, Carrum Downs, VIC 3201 Phone: (03) 9708 2276 Fax: (03) 9708 2279 Hours: Mon - Fri: 9am - 5pm www.flowsell.com.au
Gascorp Pty Ltd – Budget Petrol
North Cross Australia Pty Ltd
Budget Petrol, established in 1985 is one of the oldest and largest groups of independent service stations in NSW, with over 60 locations in the Sydney Metropolitan area. Our Retail stores strive to provide our customers with Quality Fuel at Budget Prices. Our Wholesale arm – Gascorp Pty Ltd offers independent operators a business model which enables them to run their own business without interference, while utilising the backing of a competitive, professional and reliable brand. We offer competitive Mobil supplied fuel prices, Valvoline Oil, LPG Supply, In Store Programs, ATMs, Banking Partners and Environmental Regulation Support. We also operate our own fuel transport company which allows us to offer the highest levels of service for fuel deliveries and logistics.
North Cross Australia Pty Ltd is a multi-disciplinary firm that has offered a wide range of services to the Service Station Industry since 1990. Our body of work is impressive and ranges from design, construction, civil, environmental, specialist petroleum services, demolition and local & statutory authority compliance. We have worked with property owners and site operators for: • Underground Petroleum Storage System (UPSS) compliances. • Fuel System Modifications. • Design, Installation and Commissioning of new Fuel Systems. • De-commissioning and Demolition (Unrestricted Licence) of existing fuel systems (incl Tank Removal or Abandonment). • Asbestos Removal. • General Construction Work. • Civil Work. • Environmental and Remedial.
We can help independents looking to: • Lease their property to a reputable company • Sell their property freehold • Reimage and brand their site • Change fuel supplier and retain their independent brand
Contact: Diann Melas Phone: (02) 9564 2355 Email: fuels@gascorp.com.au Web: budgetpetrol.com.au
To be listed here, please contact Safa de Valois on 0405 517 115 or email safa@c-store.com.au
North Cross Australia Pty Ltd ABN 30 130 834 329 Unit 14, 54 – 60 Links Rd, St Marys NSW 2760 Phone: (02) 9673 4004 Fax: (02) 9623 5823 Mobile: Norman Badaoui 0401 564 566 Email: norm@northcross.com.au Web: www.northcross.com.au
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SUPPLY-FIND
Shipman King Pty Ltd Shipman King Pty Ltd is an Australian designer, manufacturer and distributor of equipment for the service station forecourt industry. Under their ESKAY brand, Shipman King’s long history has enabled the company to become a major supplier of this equipment throughout Australia, New Zealand and the Pacific region. With an extensive product range and ability to service the whole of Australia, Shipman King is truly your one stop shop. Australian owned, Shipman King’s product range includes: • Fill Adaptors and Caps, Dip Cap Assemblies • Upflow Vents, Pressure Vacuum Vents • Dip and Fill Product Markers • Vapour Recover Equipment, Stage 1 and 2 • Overfill Prevention Valves complete with aluminium tube ready for retro fitting • Monitoring Wells and Ground Boxes • Durapipe PLX Polyethylene Piping System • Underpump Containment Sumps and Browning Spill Safe Boxes • Adblue Equipment • Aluminium and Composite Manway Covers • Aboveground Tank Equipment For a complete product range please visit Shipman King’s web site.
Contact: Nigel Howlett Phone: (03) 9459 9900 Email: sales@shipmanking.com.au Web: www.shipmanking.com.au
Other suppliers Abacus Stocktaking Services Pty Ltd Accor Action Installation & Services Pty Ltd Active Eye Advanced Lighting Technologies Australia Inc Aitken Rowe Testing Laboritories PtyLtd Augusta Properties AusSport Pty Ltd Australian Enviro Services B&B Industrial Benchmark Business Sales & Valuations BP Australia Caltex Australia Capricorn Society Ltd Cavvanba Consulting Pty Ltd Coffey Environmental Services Commercial Indemnity Pty Ltd Compac Sales Pty Ltd Conservelec Pty Ltd Douglas Partners Earth Air Water Consulting & Monitoring P/L ECL Group Energy Action Environmental Monitoring Solutions Pty Ltd Envirotank Pty Ltd Envirowest Consulting Pty Ltd EquipCo ETP International Pte Ltd F&M Supplies Fuel Data Solutions Fuelgear Geo-Logix Pty Ltd
Gilbarco Australia HMC Pty Ltd Intertek Testing Services Jeffery & Katauskas Pty Ltd Jon Jen Trading Pty Ltd Leighton O'Brien Pty Ltd Liberty Oil Liquip International Pty Limited Metro Petroleum Mobil Oil Australia MPHP Architects Pty Ltd MTAA Superannuation Fund Pty Limited North Cross Australia Pty Ltd Northern Petroleum Equipment Services Pacific Guage Park Pty Ltd Perich Constructions Pty Ltd Perisale Australia Pty. Ltd. Petroleum Tank Technology Precision Stocktaking Services Puma Energy RCA Australia Pty Ltd SGS Australia Pty Ltd Spill Station Australia Pty Ltd Tank Solutions Pty Ltd Tennco Pty Ltd The Remediation Group Trans Tasman Energy Group Trax Retail Solutions Unigas Pty Ltd United Petroleum Urth Energy Valvoline Wayne Fuelling Systems
SI Retail SI Retail is an Australian owned family business that has been operating since 1974. With extensive technical knowledge, their professional team have developed a range of versatile shop fittings and point of sale solutions to suit a variety of retail industries. With the petrol and convenience industry in mind, SI Retail has created a range of displays for retailers to showcase their products in the most costeffective and efficient ways. This will assist your business by driving product sales, whilst decreasing operational costs and maintaining a neat and attractive environment to promote a positive shopping experience for your customers. Whether you require signage, shelving, shelving accessories (such as roller gravity shelves, LED lighting or shelf management), shopping baskets, hooks or data strips, SI Retail have the solutions for you!
Phone: 1300 434 775 Email: info@siretail.com Hours: Mon - Fri (8.30am - 4:30pm) Web: www.siretail.com
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Petroleum equipment and services C&I Supply-Find is a detailed listing of suppliers of products for resale, business services, maintenance providers, and manufacturers and suppliers of capital equipment for shop and forecourt. It is included in every issue of C&I Retailing Magazine, six times per year to a circulation of around 22,795 businesses. The rate for posting in C&I Supply-Find is $2,950 + GST for one full year (six print issues and 12 months on our website). Bookings are a minimum of one year. For a 1/2 page, the rate is $5,900 + GST per year.
For all advertising enquiries with C&I Media, please contact
Safa de Valois
Mobile: 0405 517 115 Email: safa@c-store.com.au
AUSTRALIA’S #1 NO SUGAR COLA* *SOURCE: IRI AZTEC SCAN DATA NAT GROCERY & CONVENIENCE (SEPT 2018) VOL YTD
Launch Offer Available through epay and Afterpay Touch retailers
75
%
text al calls & n io t a n r e int ies, including: tr nlimited +$5/mth u to 36 selected coun
Contact your Telstra distributor for more information SimConnect 1300 378 390 or Pacific Optics 07 5631 1090.
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