C&I Retailing Magazine October-November 2024

BLACKCURRANT & YUZU NEW

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Safa de Valois

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Safa de Valois

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Alyssa Coundouris alyssac@intermedia.com.au

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An industry united

Welcome to the October/ November issue of Convenience & Impulse Retailing magazine, your go-to source of insights, news, and trends in the petrol and convenience channel.

Firstly, it was great to catch up with some you at the recent AACS Down Under Study Tour, which you can check out from page 78. The two days provided an enjoyable and educational experience, checking out the best Adelaide has to offer in P&C and small format grocery, and really emphasised the unique togetherness this industry has.

In this issue we meet Stavroula Drakos, Head of Petrol and Convenience at Patties Food Group. Stav discusses her upbringing, career, and the importance of working collaboratively. We then head to Adelaide, where we check out one of Drakes’ latest sites, Drakes Lightsview, and how it works to serve its community.

In our first feature, we take a look at the growing world of functional beverages. This category is gaining momentum in P&C, capturing the interest of health-conscious customers seeking more from their on-the-go refreshment options.

We then turn our attention to pet care in the channel. As more pet

owners treat their furry friends as family members, the opportunity for convenience retailers to offer a wider range of pet products and services – from treats to dog washing bays – is greater than ever.

Fresh, high-quality bakery products have become a key offering for stores looking to elevate their food-to-go options. Our bakery feature explores how enhancing your in-store offer can increase customer experience and loyalty

Finally, security gets put under the microscope. We speak to retailers about pressing issues such as fuel drive-offs and theft and examine the latest technologies and strategies that can help retailers protect their business, inventory, and staff.

As always, we are grateful for our columnists Theo Foukkare, CEO of AACS, Jason Joukhador, GM Merchandise and Dealer Channel at Ampol, Tom Vo, HR Manager at Bowser Bean Café / Vantage Fuels, Brad Jones, Owner of Fuel Retail Solutions, and Michael Brick, Partner and General Manager of Meris Food Equipment.

Finally, I look forward to seeing you all at the 2024 C&I Expo in Melbourne on 29-30 October. If you haven’t registered, then hop to it – it’s sure to be a cracking few days!

Cheers, Thomas Oakley-Newell

Safa de Valois

James Wells

MEET THE TEAM

Alyssa Coundouris

Thomas Oakley-Newell

KitKat inspired by Drumstick chocolate block

No need to worry about finishing this one before it melts! The new chocolate block is everything you love about a Drumstick Classic Vanilla; boasting an indulgent double filling of creamy vanilla and delicious choc sauce, on top of KitKat’s iconic oven-baked wafer and coated in smooth milk chocolate. No matter how you like to eat it, the KitKat inspired by Drumstick chocolate block is decadent with a creamy double filling and made to be enjoyed and shared all year round. The KitKat inspired by Drumstick chocolate block is now available nationwide.

www.kitkat.com.au

Sweet & Sour Killer Pythons slither into store

Slithering in with six new killer flavours – Raspberry, Cola, Creaming Soda, Sour Grape, Sour Watermelon, and Sour Lemon – the team behind Allen’s is on a mission to make life a little less sour. With some bites a little sweet, and some a little sour, every bite of the new Allen’s Sweet & Sour Killer Pythons is different from the last. The team at Allen’s believes that fun shared is fun doubled and these delicious sweet and sour delights are perfect for blind taste tests, knot-tying contests and sharing! Allen’s Sweet & Sour Killer Pythons are now available nationwide.

allenslollies.com.au

Stroll down memory lane with Milkybar Biscoff®

The new Milkybar Biscoff® bar combines the iconic creamy, white choc of Milkybar with the crunchy caramelised biscuit of Lotus Biscoff®, creating a cool twist on two old favourites.

Melanie Chen, Head of Marketing Confectionery at Nestlé, said the new Milkybar Biscoff® choc bar is a collaboration of two iconic and nostalgic brands.

“Growing up, many Aussies fondly remember visiting their local milk bar, a fun and joyful experience to share treats – so what better way to celebrate this flavour collaboration than by recreating a bit of milk bar nostalgia.”

The new Milkybar Biscoff® bar is now available nationwide. www.nestle.com.au/en/brands/milkybar

TIME PRODUCT PICKS

Starbucks Doubleshot: Whenever, wherever

Starbucks Doubleshot Caramel is a café inspired Starbucks coffee blend with double the shots of coffee, for when one isn’t enough.

Delicious caramel flavour is combined with the signature rich, full-bodied Starbucks espresso swirled with milk to form a deliciously intense drink. The buttery and sweet caramel notes work perfectly to elevate the delicious coffee taste.

1800 015 777

www.starbucksathome.com

A team player

Coming from a tight-knit family, Stavroula Drakos, Head of Petrol and Convenience at Patties Food Group, brings that same comradery every where she goes. This is her story…

I WAS BORN and raised in Melbourne, and I’ve always lived here. I grew up as the youngest of three children, with an older brother who is eight years my senior and an older sister, four years ahead of me. Yes, I was what you might call an accident!

My family was always tight-knit, and growing up was filled with love and plenty of laughter. We were very supportive of each other and other families, preparing and sharing food together, or gathering for massive family events. These events were full of food, dancing and joy, always just loads of fun.

As for school, I absolutely loved it and everything to do with it – learning and just being with my friends. Saturday Greek School, not so much though. Outside school, I watched lots of TV and read books all night. My dad worked night shifts, so I would make sure I turned off the light before 12:13am so he wouldn’t yell at me for still being awake. When it came to sports, much like I am today, I’m an avid watcher (go the baggers) but not so much an avid participant.

My mum worked from home as a clothes machinist, and as kids, my siblings and I would help her with her work. We’d fold the fabric pieces she was sewing and, once she finished, we’d turn them, fold them into bundles, and get them ready for collection.

When I was 14 years and 9 months old, I started working at Target Waverley Gardens in the Menswear, Footwear, and Seasonal departments. It was my first taste of the retail world. I’ll tell you this much – I’m not a fan of Christmas carols starting in September!

I’ve been fortunate enough to travel overseas for both pleasure and work. The travel bug was sparked by a family trip to Greece in 1986 that lasted three months. Since then, I’ve had the chance to travel to many places. Greece, due to my heritage, is where I’ve visited the most, but I’ve also been to Italy, England, France, Spain, Morocco, the Netherlands, and Belgium, to name a few. I’ve been fortunate enough to visit New Zealand, China, South Africa, Thailand, and really enjoyed travelling to America and Canada as well.

Next up on my travel itinerary are Sri Lanka and the Maldives in early 2025, and who knows where after that!

Currently, I’m the Head of Petrol and Convenience at Patties Food Group. My career has taken me down an interesting path, starting as a Quality Control Officer at Coles while finishing my science degree. From there, I moved into Product Development and Category Management roles, then onto BP Australia as a Business Manager for Food Service. After that,

Above: The Patties Food Group team celebrating its AACS 2024 Supplier of the Year award for Food on the Go

“Seeing people in my team achieve recognition for their work with their customers has been an absolute highlight for me.”

I shifted to the supplier side as a Coles Supermarket National Account Manager, working with Lynch Group and Kailis Bros, including a short stint with Foodbank Australia between those roles.

For anyone in retail or on the supplier side, my advice is simple: work together. The best successes I’ve had have come from collaboration, when both sides shared the challenge ahead, analysed, collaborated and built a plan for both parties to execute. Constant challenging and curve-ball ideas will always help find a pathway. I’m a big fan of talking through scenarios and ideas and utilising all the information and experience you can for every decision, whilst never losing focus of the consumer.

Ultimately, the best career highlights for me are the ones where there has been a sense of achievement and reward for the people I work with, whether it be internal or external. Seeing people in my team achieve recognition for their work with their customers has been an absolute highlight for me.

Outside of work, life is not all that different from my childhood. I still spend a lot of time with family, read books, watching television and sports. I love attending concerts, small gigs, exhibitions, wineries, and theatre shows, and I make time for walking, swimming, and just chilling out.

In five years, I’d love to be beachside with a good book and a nice glass of wine – life’s simple pleasures. ■

In Paros with cousins from Greece

Horseriding in the rain

With her brother supporting the Socceroos

Day out with her niece and nephew

(S tand K13)

Drakes Delivers Delight

A solid and diverse food offering paired with a customer-centric approach has made Drakes Lightsview a cornerstone of the community.

Words Thomas Oakley-Newell

“Drakes is built on supporting our ecosystem first – our team, our suppliers, our customers and the communities in which we operate. Any decisions we make hinge on what is best for our ecosystem first, because when the ecosystem wins, we all win.”

- John-Paul Drake, Director, Drakes

SITUATED IN THE bustling inner-northeastern suburbs of Adelaide, Drakes Lightsview has carved a niche in the competitive supermarket landscape, focusing on providing exceptional value and a personal touch.

John-Paul Drake, Director at Drakes, explained that they always want to surprise and delight their customers.

“Lightsview is a growing suburb in South Australia’s inner north-eastern suburbs, with lots of young families and professionals who live a busy lifestyle, so we really took the time to canvass the area and listen to what our customers wanted before we set out to design the store.

“Good old customer service was what they missed in the area, so we made sure that was a core focus for us.”

Focus on food

At the heart of Drakes Lightsview's appeal is its food offering, which has been designed to cater to the fast-paced lifestyles of the local community.

“We have a full-service delicatessen, including our The Little Kitchen and Nonna’s Pasta options, where customers can grab a quick hot meal, customised salad or pasta cooked fresh in-store,” said Drake.

Drakes Lightsview also features unique offerings such as the F’Real thickshake machine and a popcorn machine, both of which have become hits with younger families in the area.

Drakes Lightsview

Drakes Lightsview cheese bar

L-R: Chris Carpenter, Store Manager, Brenton Stehniak, Store Supervisor, Phil Shayler, Operations Manager, and John-Paul Drake, Director

“We are constantly looking for new concepts to add even more value to the shopping experience.”

The store has also expanded its food and drink offerings to cater to a diverse customer base, with its international food section growing in response to customer requests.

“We’ve expanded our international range, particularly our Asian food offering, as our customers requested the products that they would normally pick up from a specialty store.”

This open dialogue between customers and staff is highly encouraged at Drakes. If a customer can’t find a product in the store, the team will do their best to source it.

“We always encourage our customers to speak to our in-store team if there’s a product they can’t find on the shelf, and we’ll try our hardest to source it for them.”

Customers also have access to freshly prepared hot meals throughout the day, including roast dinners and fresh pasta made in-store, with Drake highly recommending the roast pork stating that the crackling is perfection.

A cornerstone of the community

Having a connection with the community is important to Drake, which is evident through customer feedback playing a pivotal role in the design of the store, but also in ensuring that customers have a personalised shopping experience.

“Customers want value for money, but at the same time they’re looking for a personal touch to their local supermarket – they want to know who they’re being served by, who’s making their dinner, who they’re supporting.

Drake explained that at Drakes they are customerled, and the main priority is to give its customers a choice in how they spend their money.

“Listen to your customers and empower your team. Drakes is built on supporting our ecosystem first – our team, our suppliers, our customers and the communities in which we operate. Any decisions we make hinge on what is best for our ecosystem first, because when the ecosystem wins, we all win.”

Building relationships

Alongside its commitment to quality customer service, Drakes has the same mantra with its suppliers. The company has built strong relationships with supplier partners, which has been a cornerstone of the company’s success.

“At Drakes, our relationship with the people we do business with is absolutely critical – people do business with people they like. We focus on building long-term relationships with our supplier partners, as well as working out fair deals for all; everyone needs to win along the way.

“We are constantly looking for new concepts to add even more value to the shopping experience.”

- John-Paul Drake, Director, Drakes

“We encourage open communication – they can pick up the phone and give Dad or myself a call if something doesn’t feel right. We would not be where we are without the support of our suppliers. At the end of the day, they are the ones who spend money doing the Research and Development (R&D) for the products we sell, and we recognise the importance of this.”

The quality R&D that suppliers do is evident to Drake in the demand for new products by customers in-store.

“Our customers are keen to try new things, so New Product Developments (NPD) from our suppliers is critical, as is speed to market. If they see it on social media, they expect it on our shelves straight away.”

As with everything Drakes does, the customer is at the centre, and Drake believes other retailers need to recognise this if they want to stay relevant.

“Customer-driven retailing will ramp up in the coming years, and if retailers want to be successful, they will listen to what their customers are telling them.” ■

L-R: Gary Patel, Managing Director of Lofty Group, Kris Antczak, General Manager of Lofty Group, Phil Shayler, Operations Manager, John-Paul Drake, Director, and Chris Carpenter, Store Manager

The team at Drakes Lightsview

Fuelling wellness

The functional beverages category is rapidly expanding, driven by consumer demand for healthier options and innovative products from both established brands and new entrants.

Words Deb Jackson

THE FUNCTIONAL BEVERAGES category is evolving within the petrol and convenience (P&C) sector, propelled by growing consumer demand for healthier options. Key players, including Suntory Oceania and emerging brands like Mellows and Uthrive, LeVel, Ārepa, and Martay are adapting to these trends and shaping the future of the market.

Strong market performance

Suntory Oceania offers a diverse lineup that includes V Zero Sugar, V Refresh, Maximus Zero Sugar, and Rockstar Zero Sugar. And as the exclusive distributor of Celsius energy drinks in Australia, the company is well-positioned to capitalise on the functional beverage trend.

Chris Burgon, Sales Director at Suntory, notes the success of their products in the P&C space, saying: “V Energy, Australia’s leading energy drink, is also the top performer in the P&C channel.” He highlights that energy drinks are a key growth driver, with Maximus rapidly gaining traction.

Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), backs this observation, saying that the packaged beverage category is now the number one shop category in both sales and profit contribution.

“Energy drinks have seen a stellar increase year on year and is the largest sub-segment within beverages... driven by the consumer appetite to consume products that provide a functional benefit to their everyday life and routine,” he says.

Emerging brands and unique offerings

New entrants in the functional beverage space, such as Mellows and Uthrive, are adding diversity to the market.

Mellows offers lightly carbonated, all-natural drinks featuring L-Theanine, an ingredient known to assist with

anxiety. Uthrive provides Australia’s first all-natural hydration drinks, which are isotonic and formulated for quick rehydration.

Lisa Schilling-Thomson, Business Development Specialist for these brands, highlights their unique propositions and innovative edge.

“Mellows uses the world’s purest form of L-Theanine amino acid sourced from Japan and includes the highest dose available of 132 mg per can.”

She adds that Uthrive drinks are 100 per cent natural, composed of coconut water and natural flavourings, which position them as true health-benefiting options.

In another notable addition to the functional beverage landscape, Asembl has partnered with Onest Health to launch a limited-edition line of health and fitness supplements inspired by the Transformers franchise. Featuring two special flavours – Decepticons Dark Fusion and Autobots Raspberry – the collection is available in more than 350 retailers across Australia and the US.

Onest Health’s range includes Hyperload: Explosive Pre-Workout, designed to enhance workout performance, Hyperburn: Thermogenic Fat Burner for natural calorie burning, and Hyperform: Sugar Free Energy + Nootropic Ready to Drink, perfect for those seeking clean energy.

The appetite for low and no sugar products continues to grow, now accounting for 49 per cent of all volume sold within packaged beverages in the channel. Functional beverages such as sports drinks and protein drinks are experiencing significant growth, with high double-digit increases over the past two years.

LeVeL Lemonade, for example, has transformed its packaging from bottles to sleek cans. With the tagline

‘Your daily magnesium, deliciously delivered,’ LeVeL Lemonade stands out with its high magnesium content, crucial for muscle and nerve function, energy production, and overall health.

Since its launch, LeVeL has seen significant success with more than five million units sold, and following a successful crowd-funding campaign, LeVeL’s Founder Chrish Graebner is planning a significant brand awareness campaign to help boost the profile of LeVeL as we approach summer.

He explains that LeVeL Lemonade is unique not just for its refreshing taste but also for its high magnesium content, which plays a crucial role in various bodily functions.

“Magnesium is essential for muscle and nerve function, protein synthesis, and energy production. It is particularly important for athletes and active individuals, helping to regulate heart rhythm, maintain healthy bones, and reduce muscle fatigue,” he says.

LeVeL Lemonade positions itself as a perfect choice for anyone looking to boost their health and wellbeing. As Graebner puts it, “LeVeL Lemonade is magnesium made delicious”.

Moving from the body to the brain, in the functional beverage landscape, Ārepa has made significant strides since its launch in Australia in 2020, and is now available across more than 1,000 retail outlets including Woolworths, Ampol and bp.

Co-Founder Angus Brown notes, “As convenience and supermarket retailers create more room on their shelves for functional beverages, we’re excited to offer our grab-and-go brainfood drink that’s all about boosting mental performance and enhancing wellbeing – naturally.”

Formulated in conjunction with neuroscientist Professor Andrew Scholey, Ārepa’s drinks contain unique ingredients, including neuroberries, known for maintaining dopamine levels in the brain and enhancing focus under stress. Other key ingredients like l-theanine promote calming effects, making these beverages an appealing choice for consumers seeking mental clarity and focus.

Strategic positioning in retail Visibility is crucial for brands in the P&C channel, as Suntory’s Burgon explains that it helps cater to spontaneous purchasing behaviour prevalent in P&C.

“The most important factor is to be present and visible when and where consumers need our products,” he says.

Foukkare elaborates on the market’s growth potential, indicating that functional beverages could soon dominate the $3 billion packaged beverages market in Australia. However, he warns of challenges related to fridge space and the need to accommodate popular brands. →

Above: Martay stands out for its use of the plant species yerba mate

Below: Uthrive is formulated for quick hydration

Fast facts

Sales Growth: Energy drinks are the largest sub-segment within the packaged beverage category, with strong year-on-year increases (Theo Foukkare, AACS).

Value Shift: The packaged beverage category is now the number one shop category in terms of sales and profit contribution in P&C (Theo Foukkare, AACS).

Emerging Trends: Low and no sugar products account for 49 per cent of all volume sold within packaged beverages in the channel (Theo Foukkare, AACS).

New Market Potential: The global functional beverages market reached USD $175.5 billion in 2022 and is expected to hit USD $339.6 billion by 2030, with a CAGR of 8.6 per cent (Lisa Schilling-Thomson).

Consumer Demographics: The lifestyle and active consumer segments represent over 75 per cent of functional beverage purchasers, with a near-equal gender split (Lisa Schilling-Thomson).

Retail Dynamics: Multi-pack purchases (four-pack) have grown their share of sales over the last 12 months, reflecting consumer demand for value amid rising living costs (Theo Foukkare, AACS).

Future Projections: The functional beverage market in Australia is expected to experience significant growth, with new brands anticipated to enter by 2025 (Lisa Schilling-Thomson).

“Consumers are busy, on-the-go, time-poor. They want to be able to purchase a truly healthy beverage while doing their day-to-day activities.”

- Lisa Schilling-Thomson, Business Development Specialist, Mellows and Uthrive

Schilling-Thomson also underscores the importance of positioning within this fast-paced environment, saying: “Consumers are busy, on-the-go, time-poor. They want to be able to purchase a truly healthy beverage while doing their day-to-day activities.”

She highlights the rise of health-conscious lifestyles as a driving force behind market demand.

Brown highlights that while price remains a significant factor for consumers, many are choosing Ārepa as a caffeine-free alternative to combat mid-morning or afternoon slumps. He notes that a lot of drivers, especially those on long trips, are turning to Ārepa to help them stay alert during quick stops for refreshments.

“They’re using us for those important moments or to maintain focus while on the road,” he explains.

Another exciting addition to the functional beverage landscape is Martay, a yerba mate-based energy drink Co-founded by Eva Hutchinson. Launched two years ago, Martay stands out for its use of yerba mate, offering health benefits and a sustained energy boost without the crash often associated with traditional energy drinks.

“It’s excellent for cardiovascular health and fat metabolism,” Hutchinson explains. “Research shows that drinking yerba mate before exercising can help you burn 26 per cent more fat.”

Currently available in Queensland with plans for expansion, Martay targets health-conscious individuals across various demographics and is sold in two flavours: Tropical and Original.

Hutchinson notes, “Sampling has been our greatest ally. Once people try it, the repurchase rate is remarkably high.”

Collaborating for success

Collaboration with retailers is crucial for optimising shelf placement and in-store promotions. Hutchinson emphasises the role of retailers in fostering innovation.

“It takes one retailer to take that leap and give consumers that alternative beverage they might be looking for to grow the space,” she says.

Suntory Oceania focuses on a consumer-first mindset, ensuring that their products are easily accessible and prominently displayed to cater to on-the-go consumers.

Schilling-Thomson stresses the need for retailers to understand the growth potential of the functional beverage category.

“When category managers do their research and truly understand the category, they will quickly realise that these products need to be placed front and centre so consumers can easily grab-and-go,” she said.

Burgon and Foukkare also emphasise the importance of strategic promotions. Multi-pack options and value-driven sales strategies are known to resonate well with consumers seeking healthier alternatives.

Foukkare notes that, “multi-pack purchases (four-pack) continue to grow their share of sales over the last 12 months,” driven by rising living costs and a quest for value.

Future outlook

The future of functional beverages in the petrol and convenience sector is promising. Burgon anticipates sustained growth in the energy drink segment, while Foukkare predicts a significant expansion of the functional beverages market.

“We will continue to see the functional beverages offers continue to grow,” says Foukkare.

Schilling-Thomson echoes this sentiment, suggesting an upcoming wave of innovation.

“Australia does indeed follow the US trends... expect an explosion of new brands to start entering Australia in 2025,” she says.

As functional beverages gain traction in the P&C sector, adapting to consumer needs and fostering innovation in product offerings will be crucial. The landscape is evolving, and the demand for healthier, functional options is set to shape the future of the market. ■

Mellows uses L-Theanine amino acid sourced from Japan

Ārepa offers a caffeine free alternative to boost energy

P&C and pets: A pawsitively perfect pairing

With pet ownership in Australia continuing to rise this presents significant opportunities for P&C retailers to capture new revenue streams.

Words

Deb Jackson

AS THE LANDSCAPE of retail continues to evolve, petrol and convenience stores (P&C) are presented with significant opportunities in the burgeoning pet care category. With pet ownership rising steadily across Australia, P&C retailers can capitalise on this trend by expanding their offerings to cater to the needs of pet owners seeking convenience, value, and quality.

The growing pet ownership landscape

Recent data from Animal Medicines Australia reveals that pet ownership in Australia has reached unprecedented levels. More than two-thirds of Australian households (69 per cent) now own a pet, which translates to an estimated 28.7 million pets residing in approximately 6.9 million homes.

The financial implications of this trend are significant. Australians are estimated to spend more than $33 billion annually on their pets, underscoring the importance of pet care in everyday spending. This figure includes costs associated with food, veterinary care, grooming, toys, insurance, and other pet-related expenses.

Consumer trends and preferences

Understanding consumer behaviour is critical for retailers looking to tap into the pet care category. Pet owners are increasingly prioritising quality and

convenience, often seeking products that align with their values. A significant segment of pet owners is driven by affordability, making price a key factor in purchasing decisions. Many pet owners are also focused on ensuring high-quality nutrition for their pets, often gravitating toward trusted brands that offer specialised options.

Joshua Sexton, Senior Customer Business Manager at Nestlé Purina Petcare, highlights the crucial role of the P&C channel in providing convenience when primary shopping options are unavailable.

“Pet owners are likely to visit the petrol and convenience channel looking for an emergency pet food top-up. Owners are likely to be looking at times when their main pet shop destination is unavailable, so the channel plays an important role in providing this convenience,” he says.

In this context, convenience stores can meet the growing demand for pet care products by strategically placing these items in high-traffic areas, ensuring visibility and accessibility for shoppers.

“To attract customers outside of this shopper mission, it’s important to place our products next to high foot traffic food and beverage areas to remind shoppers of their pet’s needs when thinking of their own,” says Sexton.

The opportunity for convenience retailers

Another opportunity for retailers to enhance their offerings is by incorporating innovative services such as pet washing facilities. OTR, a leader in the convenience space, has successfully implemented a DIY Happy Dog Wash service, providing a convenient and hygienic grooming solution for pet owners. This service not only addresses practical needs but also creates a positive customer experience, making their convenience stores a go-to destination for pet care.

Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), highlights the potential of the pet care category for P&C retailers.

“I see a significant opportunity in pet care for the P&C industry, particularly around everyday pet meal needs, treats and toys,” he says. “And for retailers that have DIY car wash facilities and available space, adding a service like dog washing bays is a commonsense opportunity especially in high density population areas.”

He notes that the rising trend of pet humanisation – where pets are treated as family members – has significantly contributed to increased spending on premium products. This shift in consumer sentiment presents a valuable opportunity for convenience retailers to offer higher-quality options that meet the needs of discerning pet owners.

Marketing strategies and best practices

To successfully engage customers in the pet care category, retailers should focus on effective in-store marketing strategies. Price promotions at shelf, especially in high-traffic areas, can attract shoppers looking to explore new products or flavours. In-store displays featuring pet care products, along with informational signage that highlights the benefits of specific brands, can help inform customer choices.

Sexton adds: “Price promotions play an important role in supporting consumers in finding and exploring new products or flavour varieties in the range.”

This strategic focus on pricing not only encourages exploration of new offerings but also boosts overall sales within the pet care category.

Fast Facts

• More than two-thirds of Australian households now own a pet.

• An estimated 28.7 million pets are now calling home to around 6.9 million households across Australia.

• Australians are estimated to be spending more than $33 billion annually to keep their pets fed, healthy and well-accessorised.

Source: Animal Medicines Australia (2022) Pets in

Australia: A national survey of pets and people

“Pet owners are likely to visit the petrol and convenience channel looking for an emergency pet food top-up.”

- Joshua Sexton, Senior Customer Business Manager, Nestlé Purina Petcare

The role of sustainability in consumer choices

Over the past five years, global online searches for sustainable goods have surged by 71 per cent, as reported by the Economist Intelligence Unit. Consumers are engaging with sustainable businesses more than ever and aligning themselves with brands that are compatible with their values and priorities.

P&C stores can expand their product ranges to include a variety of pet foods, treats, and accessories that cater to different pet needs. For instance, Schmackos has recently introduced packaging made from 60 per cent recycled plastic, which underscores Mars Petcare’s commitment to sustainability while appealing to environmentally conscious consumers.

Mark Harry, Mars Petcare’s Research and Development Director, emphasises the importance of this initiative.

“We’re proud to be one of the first in our industry to make such a large, quantifiable change in our packaging.”

As consumers become increasingly environmentally conscious, sustainability plays a pivotal role in purchasing decisions. Retailers that prioritise eco-friendly products and practices can differentiate themselves in a crowded marketplace. The introduction of sustainable packaging, like that of Schmackos, signals to consumers that a brand is committed to environmental responsibility, aligning with the values of many modern pet owners.

As Foukkare notes: “The rising trend of pet humanisation has also contributed to higher spending on premium products and services for their pets.” This sentiment indicates that pet owners are willing to invest in quality products that not only benefit their pets but also align with their personal values regarding sustainability and ethical practices. →

Retailers can enhance their sustainability efforts by offering a range of eco-friendly pet products. This commitment to sustainability can attract environmentally conscious consumers, boosting sales and fostering brand loyalty.

Consumer behaviour insights

To fully grasp the dynamics of the pet care category, retailers should consider how consumers typically interact with it. Pet food purchases are often planned; pet owners tend to stick to preferred brands and products. However, in the convenience channel, many purchases are made out of necessity, driven by last-minute needs for food or treats.

This indicates that convenience stores should not only stock staples but also offer a range of innovative products that may encourage impulse buys. For instance, featuring limited-time flavours or exclusive treats can entice customers to make unplanned purchases.

“We know value is top of mind for pet owners shopping in impulse and convenience channels, and that’s why we continue to tailor our product ranging for the shoppers who seek more accessible price points,” says Sexton.

“We also observe many pet owners seek out variety to treat their pets and use the convenience channels to trial new flavours and formats. Friskies and Lucky Dog continue to provide variety of flavour and format options to suit pet owners looking to explore ways to delight their pets.

“Lastly, the channel plays an important role in providing food in emergency or distressed situations, where food may not be made available through the night immediately in other channels. In these situations, many pet owners often ‘trade up’ to brands with higher nutrition credentials to care for their pets in moments of need. This is an important factor in why we continue to provide our ranging of brands such as Supercoat and Purina ONE which focus on high quality nutritious ingredients.”

“I see a significant opportunity in pet care for the P&C industry, particularly around everyday pet meal needs, treats and toys.”

- Theo Foukkare, CEO, AACS

Looking ahead

As the pet care market continues to evolve, P&C retailers must remain agile and responsive to changing consumer preferences. The increasing pet population and the rising trend of humanisation signal a promising future for the pet care category within convenience stores. By adapting their strategies and offerings, retailers can foster loyalty and drive sales in this lucrative segment.

As Foukkare says, “Pets really are humans’ best friends and discretionary spend on pets has continued to grow – a recent report detailed that on average Aussies spend over $3000 per annum on their pets.

“While this category isn’t detailed in the AACS State of Industry report, anecdotal feedback from retailers is that sales continue to grow year on year. While there are major retail chains that are destination retail environments for all pets, they are not open 24/7 and they do not have the same level of foot traffic as the P&C channel. For retailers that have invested in creating a dedicated pet category within their overall customer offer, they have seen the results and ongoing consumer demand.”

This adaptability will be key for convenience retailers as they navigate the changing landscape of pet care. With the growing number of pet owners in Australia, there is a clear demand for convenient, high-quality pet products. By expanding their offerings and incorporating innovative services, retailers can enhance the shopping experience for pet owners and capture a larger share of this lucrative market. ■

Baked to perfection

As more people seek quick, high-quality snacks and meals, petrol and convenience retailers are transforming their offerings to include freshly baked goods, from artisanal breads to indulgent pastries.

AS FOODSERVICE CONTINUES to play an integral role in redefining the customer offer in the petrol and convenience channel, bakery has an important role to play in the overall mix of food sales.

This is according to Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), who highlights the bakery category within foodservice which has delivered double-digit growth over the last two years.

“With recent announcements by some retailers around new partnerships, I see this as a sub-category that will only continue to deliver good growth and incremental sales to retailers,” he says.

One such example was a collaboration between Coles Express and Reddy Express with renowned Melbourne bakery, Bistro Morgan.

The partnership has seen Morgan Hipworth, a 23-yearold baker and founder of Bistro Morgan Bakehouse, and his team baking products daily including doughnuts, cookies, cinnamon scrolls, and muffins, and delivering them fresh to more than 100 Express stores across Melbourne.

Anna McDonald, Fresh Food Category Manager at Viva Energy, said the collaboration is another way Viva is providing a point of difference to its Coles Express and Reddy Express customers in the Food to Go space.

“Whether you’re looking for a sweet treat for yourself, your friends or family, or a snack to enjoy with coffee, there’s something for everyone in our Bistro Morgan range,” she said.

Hipworth, who has a viral social media following of more than one million people, is a French-trained pâtissier and one of Australia’s rising culinary stars.

“This collaboration represents an exciting step for Bistro Morgan, and we can’t wait to share our passion for quality baked goods with a wider audience,” said Hipworth.

Baked bliss on the go

According to Foukkare, the early morning trade presents a key opportunity for P&C retailers to bundle bakery items with coffee or other beverages.

“For stores located in suburban areas with a strong local community and high repeat purchase customers, the bakery offer can play a very important role in building customer loyalty and retention,” says Foukkare.

“These days most quick service restaurant chains have a good bakery offer to cater to the morning on the go customer, and this is where the real opportunity lies for the P&C channel. Being able to offer freshly baked in-store, or daily delivered bakery items, can help drive bundled purchases with coffee or beverages through the 5am – 9am morning trading period.”

Foukkare notes that bakery sales now account for almost 13 per cent of all foodservice sales in the channel, and this is made up of things like doughnuts, croissants, muffins, and banana bread to name a few.

“As this space has developed over the years, some retailers have chosen to introduce exclusive brands for

Words Deb Jackson

their customers, which has delivered significant results and has helped drive repeat purchase when the brand partnership is executed well,” he says.

Alexa King, Head of Merchandise at Viva Energy Retail, echoes this sentiment, also noting that stores located in high commuter areas see stronger sales in the mornings and during lunch hours.

“We’ve seen an increase in sales, particularly in the morning hours, as more customers opt for convenient breakfast solutions. Seasonal items and limited time offers have also contributed to this growth. More than ever, we have seen customers seeking value, with our bakery/coffee co-buys becoming an invaluable addition to our customers morning routine.”

One of life’s simple pleasures is walking into a bakery and being engulfed by the comforting aroma of freshly baked goods. The sweet, spiced scent of cinnamon scrolls wafting from the oven draws you in, instantly evoking a sense of nostalgia and indulgence.

This is an experience that Suprima Bakeries – a member of The Prima Group – is bringing to the P&C channel with its specialised frozen dough products that just need to be proved and prepared fresh in-store with minimal baking skills.

While still at a relatively small scale within the channel, Suprima has been supplying to around 300 P&C outlets and has found notable success, with the highest performing stores selling around 30-40 cinnamon scrolls per day, delivering great margin to the retailers.

Mark Stone, Business Development Lead at Suprima Bakeries, discussed how simple the proving and baking process is for their frozen dough products, and how successful they’ve been, particularly in the bp stores they work with.

“The process is simple and can be easily implemented without taking up a lot of room. It’s just following a standard operating procedure –you defrost overnight in a baking tray, and then you prove and bake, and then decorate,” he says,

“We have a strong cohort of loyal customers who purchase our bakery range as part of their everyday routine.”

- Alexa King, Head of Merchandise, Viva Energy Retail

mentioning that a lot of the bp service stations that they work with keep the freshly baked cinnamon scrolls on display right at the till.

“With the fresh products being right there, it’s very much a discretionary, ‘oh, I’ll take that fresh cinnamon scroll because it looks delicious, and it’s just come out the oven’. Most of the feedback we’re getting is all their sales are in the morning, obviously, because when they come out, customers can smell the freshly baked products and it’s hard to resist.”

Quality is key

As the bakery landscape continues to evolve, Cremorne Street Bakers is making strides in the P&C sector, with Managing Director Michelle Blyth sharing insights into their innovative product offerings and the trends shaping consumer preferences.

Cremorne Street Bakers is perhaps best known for its Mini Munch Brownies, available in three flavours: Salted Caramel, Raspberry White Chocolate Burst, and Peppermint Cloud.

Fast facts

• Bakery now accounts for 13 per cent of all foodservice sales in the P&C channel.

• The bakery category within foodservice has delivered doubledigit growth over the last two years.

Blyth proudly notes, “We were once awarded the title of ‘Best Brownies in Australia’, and we still bake with the same high-quality ingredients and passion.”

The Melbourne-based bakery has also launched a new range of ‘Seriously Good Cookies’, designed to meet the growing demand for café-style snacks.

“Our cookies have been a staple in over 200 cafés in Victoria for the past eight years. Our PB Choc Chunk cookie, for instance, makes up 60 per cent of our café sales,” Blyth says. →

Suprima Bakeries’ items on display

Bistro Morgan has partnered with Coles Express and Reddy Express

While Cremorne Street Bakers is newer to the P&C space, early feedback has been overwhelmingly positive. Their products are designed for convenience, with a shelf life of 10 to 40 days, thanks to high-quality packaging that preserves freshness.

“Consumers are gravitating towards premium quality and innovative flavours, particularly in high-traffic environments.

“We’re a baking company with qualified pastry chefs who infuse care and creativity into every product,” Blyth says.

As for trends, Blyth has noticed a dual demand for both indulgent and healthier options.

“Consumers are seeking comfort in highquality baked goods while also leaning towards nutritious choices,” she says. This balance is evident in their new offerings and their commitment to exploring seasonal varieties, such as Easter and Christmas cookies.

At Viva Energy Retail, King says they have also noticed an increased demand for convenient but high-quality bakery products.

“Convenience remains a key factor, with many purchases being impulse buys. Additionally, the coffee co-buy occasion is crucial, as many customers pair their morning bakery purchases with a coffee. Customers are also showing a preference for fresh products over frozen thaw-back items indicating that quality is key when it comes to attracting customers,” she says.

King says that at Viva Energy Retail, they select bakery products based on a combination of factors including customer preferences, sales data, seasonal trends, and supplier partnerships. She also flags that bakery products tend to sell particularly well during the holiday seasons, such as Christmas and Easter, when customers are looking for festive treats.

“We also consider feedback from store managers to ensure we are meeting local

“Being able to offer freshly baked in-store, or daily delivered bakery items, can help drive bundled purchases with coffee or beverages through the 5am – 9am morning trading period.”

– Theo Foukkare, CEO, AACS

demands. Products are put through an extensive evaluation process, including blind panel testing and shelf-life validation to ensure we are delivering a delicious quality product for our customers.

“We have a strong cohort of loyal customers who purchase our bakery range as part of their everyday routine. Impulse buys, driven by the convenience and immediate availability of the products, also make up a significant portion of category interactions,” she says.

Looking ahead

Both Foukkare and King agree that we can expect to see continued growth in the bakery category, driven by innovation in product offerings and a focus on healthier options.

King says: “The integration of technology, such as mobile ordering, will likely enhance the customer experience. Sustainability and locally sourced ingredients will also become more important to consumers.

“We’re committed to continuously improving our bakery offerings to meet the evolving needs of our customers. We strive to provide a diverse range of high-quality, convenient, and delicious bakery products.”

While Foukkare looks to international trends to predict the future of the bakery category in P&C in Australia.

“In international markets we have seen P&C retailers become famous for selling fresh bread from their outlets given the proximity of stores to large communities, which has provided a base to further build their overall bakery offer. As the Australian P&C channel continues to invest in their foodservice capabilities, I believe that bakery will continue to deliver good results,” he says. ■

What’s working well within the channel?

Alexa King, Head of Merchandise, Viva Energy Retail, says it’s all about quick and easy, high quality baked goods that can be easily grabbed by a consumer on the run.

“Grab and go items such as doughnuts, muffins, slices, and prepackaged pastries tend to perform exceptionally well. These products cater to the convenience-seeking behaviour of our customers who are often looking for quick snacks or breakfast options,” she says.

“We use a variety of marketing strategies including clear point of sale, co-location with the coffee area and social media to highlight new products and key promotions. Digital signage and coffee loyalty programs have also been effective in driving sales in the business. We also leverage our supplier partnerships to collaborate on their social media channels to drive new customer interactions and awareness.”

29-30 October 2024 • MCEC, Melbourne

WIN

AN ALL-EXPENSES PAID TRIP TO AACS CONNECT 25

To be in the running for this prize, worth $4,000, simply attend the 2024 C&I Expo at MCEC Melbourne on 29-30 October and visit at least 10 exhibitors. The expo is free to attend for all retailers.

Attend the 2024 C&I Expo for your chance to win flights, accommodation, and two tickets to AACS Connect 25, the industry’s largest educational Summit and Gala Awards night. Scan here to register for the 2024 C&I Expo!

Also at the 2024 C&I Expo:

• Over 120 exhibitors

• Industry symposium

• Networking drinks

• Latest trends and innovations

• Exclusive deals

The cost of crime

As retailers struggle with an increase in retail crime, including fuel drive-offs and shoplifting, we examine the causes and possible solutions retailers can implement.

Words Tom Oakley-Newell

AS THE COLLECTIVE purse strings of a nation tighten as they find themselves struggling to survive a cost-of-living crisis, desperation is rising, and the effects are being felt across the country.

From heightened customer aggression to an increase in retail and fuel theft, the P&C channel is at the forefront of an alarming trend.

Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), calls the rise in aggressive behaviour and theft, including shoplifting, aggravated burglaries, and fuel drive-offs, as one of the most pressing concerns for AACS members.

“Over the past few years, we have seen these crimes evolve from petty theft to more organised and brazen incidents, where offenders show little concern for consequences. Unfortunately, there has been a noticeable increase in violent incidents where staff and customers are put at risk.

“The biggest challenge is the evolving nature of crime, where offenders are becoming more brazen and organised, along with the continued aggression and actions by youth offenders. They seem to know how the system works when they are young and think they can continue to get away with this.”

Nick McDonnell, Senior Director Trust, Safety and Global Public Policy at Auror, believes team safety and customer experience are paramount for retailers.

“Petrol and convenience stores often have sole workers who work throughout the night, and that presents further challenges in terms of safety. These stores need technology that not only protects their employees from potential violence, but also ensures a positive and safe experience for customers.”

Auror’s Automatic Number Plate Recognition (ANPR) technology allows team members to instantly identify any vehicles that have previously been involved in a drive-off or a possible theft in the store – as soon as the vehicle pulls into the forecourt.

“By deploying this at their sites, retailers can capture and analyse data about vehicles entering their forecourt. If a vehicle has a history of driveoffs or is linked to violent incidents, team members get immediate alerts. This allows them to take appropriate actions, which can include reporting to law enforcement,” explains McDonnell.

Retail crime

According to the Victoria’s Crime Statistics Agency (CSA) incidences of theft from a retail store in the state increased 38.8 per cent to 14,078 alleged incidents for the year ending 31 March 2024.

Haydn Tierney, Managing Director of Bowser Bean, which has a number of stores in Victoria, noted an increase of forced entry while the store is closed.

“These type of security incidents used to happen once or twice a year across the network. We are now dealing with this issue at least once a month.”

Tierney explained that Bowser Bean uses fog cannons in its stores, and when these devices are activated, the shop fills with a thick fog in a matter of seconds, making further theft and damage difficult for the criminal.

“Fog cannons were an excellent means to minimise losses after the break-in occurred as escape became the criminal’s primary concern once they were triggered. Unfortunately, the criminals have evolved and now have strategies and counter measures to negate these cannons. They are organised and know where and what inside the store they want to target and can be in and out in a short period of time.”

Due to the criminals smartening up, Bowser Bean has now started to implement further measures at its stores such as roller shutters and reinforced doors, although Tierney is just grateful most of the break-ins are out of staff hours.

“We train our crew to not put themselves in harm’s way and minimise times of heighten risk. Fortunately, the recent wave of break-ins has occurred outside of staff hours.”

The mental and emotional toll on staff that experience break-ins and general consumer aggression is equally as damaging as the tens of millions of dollars it costs the industry annually, explains Foukkare.

“We are seeing our retail members forced to invest in expensive security measures, and the need for increased vigilance can significantly affect the day-to-day running of their stores. This is also being supported through ongoing training and mental support programs to ensure the safety and ongoing wellbeing of teams.”

Fuel theft

Petrol theft is costing Australian retailers as much as $82 million annually and is believed to be on the rise according to SenSen, who offer a solution to retailers suffering from petrol theft with their Scancam technology which uses artificial intelligence to help prevent theft at the bowser.

Nathan Rogers, Chief Commercial Officer at SenSen, believes that the cost-of-living crisis seems to have driven an increase in fuel theft.

“Fuel is the most expensive and high-risk product that petrol stations offer. It is also one of the smallest profit margin products, so even small losses can have a big impact.”

Over the past two months, SenSen has seen a 38 per cent growth in new orders of the Scancam technology, facilitating the recovery of more than $2.5 million for retailers, including 7-Eleven, Ampol, bp, Caltex, EG, Liberty, Metro, OTR, Puma, S24, United and Vibe.

“Fuel is not a pleasant customer purchase, and the customer is a lot more aggressive and vocal towards staff. Our front counter staff get a lot of flak, and it upsets them for the remainder of the shift.”

- Jason Webb, Retail Co-ordinator, Webbs Petroleum

“The Scancam system scans licence plates as vehicles approach the fuel pump. Within seconds, it alerts the operator if the motorist is a known offender who should not be allowed to post-pay. Additionally, Scancam displays licence plate information prominently on-site to ensure motorists know they’re being monitored and to deter opportunistic drive-offs. If a drive-off occurs without payment, Scancam generates an incident report, including video footage, with minimal management follow-up,” said Rogers.

According to the NSW Bureau of Crime Statistics and Research, fuel theft in the state has increased 23 per cent between July 2023 and June 2024 from the previous year, with instances rising from 11,698 to 15,204. →

The Halo Effect

“What you tend to find is that larger stores (like supermarkets and fuel retailers or chains) will have a halo effect in the community, so while a smaller, owner-operated store may not have Auror, they’ll likely be part of a community where the product exists – which has broader benefits. The consistent thing across retailers – large or small – tends to be the small number of offenders causing the majority of the crime. In a very real sense then, smaller, owner operated stores do benefit from Auror’s presence in the community,”

– Nick McDonnell, Senior Director Trust, Safety and Global Public Policy at Auror.

Above: Auror’s Automatic Number Plate Recognition technology in use

One NSW retailer that has felt the impact of fuel theft is Webbs Petroleum. Webbs operates seven retail sites and one depot across the state and has highlighted drive-offs as a continuing issue for its stores, with these incidences costing the business on average $20,000 a year.

Jason Webb, Retail Co-ordinator at Webbs Petroleum, explained that it would cost a further $20,000 to process claims, copy USB sticks and maintain camera facilities, with the recovery percentage of drive-offs sitting at just 15 per cent.

“Most are either stolen number plates or interstate travellers, which the NSW police have no jurisdiction over. Night and early morning are the most common times for drive-offs, when lighting is low and there are minimal people around.

“To minimise this, we have pre-pay at the pumps from 9.00pm-5.00am. We close off three pump islands to bring customers into the centre of the forecourt and we have installed the Auror system which the NSW Police have endorsed.”

While drive-offs are costing the business money, it’s not just the monetary impact affecting the business, Webb explains that they have seen a recent change in customer’s attitude.

“Fuel is not a pleasant customer purchase, and the customer is a lot more aggressive and vocal towards staff. Our front counter staff get a lot of flak, and it upsets them for the remainder of the shift. The tolerance level of customers has declined considerably.

“Implementing pre-pay has been a way to reduce drive-offs within the night time window, but customers’ perceptions are now that we are treating them like criminals for the minority that do the crime.”

Finding a solution

The advancement of technologies has allowed some retailers to reduce the amount of crime in their stores, but the general sentiment is that more is needed to be done in punishing those who commit such crimes.

AACS advocates for stronger laws and penalties for offenders across the country, and provides its members with resources, such as training programs and security best practices, to help them better protect their businesses.

“Through our ongoing engagement with government and law enforcement, we aim to ensure that retail crime is treated with the seriousness it deserves for frontline staff and offences against our retail workers be treated the same way as if an essential worker like police or ambulance are assaulted,” said Foukkare.

He explained that by working collaboratively with government, law enforcement, and the community, a safer environment for both staff and customers can be created.

“The biggest challenge is the evolving nature of crime, where offenders are becoming more brazen and organised, along with the continued aggression and actions by youth offenders.”

- Theo Foukkare, CEO, AACS

“Government policy is critical, and it is their responsibility to have the frameworks in place to keep all communities safe. We need stronger legislation to ensure that retail crime is dealt with swiftly and harshly. This includes better enforcement around fuel theft, stronger penalties for offenders, and greater support for retailers who are repeatedly victimised.”

*Victoria’s Crime Statistics Agency (CSA)  ■

By The Numbers

NSW: Fuel theft increased 23 per cent between July 2023 and June 2024 vs the previous year.1

VIC: Theft from a retail store in the state increased 38.8 per cent for the year ending 31 March 2024.2

SA: Theft from retail shops increased 9 per cent on a rolling year average to July 2024.3

QLD: Stealing from a retail shop increased 21.6 per cent between August 2022 –August 2024.4

1NSW Bureau of Crime Statistics and Research

2Victoria’s Crime Statistics Agency (CSA)

3SAPOL – Crime Statstics

4Queensland Police

Pre-paying at the pump is an option some retailers are turning towards

choice

KitKat enters the cereal category

This issue’s C&I Choice is an innovative new release from Cereal Partners Worldwide – the all-new KitKat Cereal.

The new cereal contains whole grains and offers a chocolatey taste and wafer-like texture, bringing the iconic KitKat brand to consumers’ cereal bowls.

Suzanne Poezyn, Marketing Manager at Cereal Partners Worldwide, said they are sure the new cereal will delight KitKat fans and make a great addition to consumers’ breakfast repertoire.

“When you’re looking for something different to start your day, KitKat Cereal is the perfect option for an occasional, indulgent breakfast.”

KitKat Cereal contains cocoa sourced through the Nestlé Cocoa Plan, a program aimed to improve the lives of cocoa farmers and provide sustainably sourced cocoa, certified by the Rainforest Alliance.

KitKat Cereal will be available nationwide from early September at independent stores and major grocery for RRP $9.50 for a 330-gram box.

The original and best clear protein water

Experience the original and best clear protein water with BODIE*Z, established in 2014. The premium protein water is made with 100 per cent whey protein isolate to provide you with pure, high-quality nutrition. Ideal for pre, during, and postworkout, each bottle contains 30 grams of protein to help build and maintain lean muscle mass without the heavy, milky texture of traditional protein drinks.

BODIE*Z Clear Protein Water is your trusted choice for hydration and energy, with flavours that delight your taste buds while offering the nutrients your body needs. Choose from the Optimum range for a complete BCAA profile, the Endurance

range with added electrolytes, or the Energy+Protein range for a caffeine boost.

BODIE*Z drinks are low in sugar, fat-free, and free from artificial colours and flavours, making them a healthier alternative to conventional sports drinks. Stay hydrated, energised, and strong with BODIE*Z.

Visit bodiez.com to explore the full range and shop today. Don’t miss the special offer: get 20 per cent off your first order plus free shipping with code BODIEZ20 + FREESHIPPING. Support your health with BODIE*Z, whether for fitness, weight loss, or healthy ageing.

Changing the game with PROH2O

Meet PROH2O, the game-changing protein water that’s shaking up the way we hydrate. With 20 grams of clean whey protein in every bottle, zero sugar, and low calories, it’s the perfect blend of refreshment and nutrition – ideal for busy, active people.

Thanks to a breakthrough cold fusion technology, PROH2O managed to lock in all the essential amino acids while keeping the taste clean and refreshing.

The functional beverage market is exponentially growing, and PROH2O is ready to take the lead. It is filling the gap that traditional protein and energy drinks leave behind, and with rapid growth in Australia, New Zealand and beyond, the time to get on board is now.

PROH20 has got the savvy team and the right momentum. PROH2O is already hitting shelves at top retailers, and they’re just getting started. If you’re a brand looking to align with the next big thing in hydration, this is your moment.

Let’s take PROH2O global and transform the way people feel about functional drinks.

Hussmann is leading the cold chain

Hussmann, A Panasonic company, is a trusted name in the world of commercial refrigeration, cold chain solutions and food services equipment, known for its commitment to sustainability and innovation. With a strong focus on energy efficiency and quality, Hussmann continues to lead the industry with its latest product offerings in self-contained merchandising solutions and commercial food service appliances.

The expanded product portfolio includes the self-contained H2T multideck, SGN semi-vertical, Panasonic Upright and Underbench Freezers and Fridges, Commercial Microwaves and Rice Cookers ideal for convenience and petrol outlets looking to have quality equipment suitable for high impulse and optimal storage and display solutions.

One of the key standout products in range for convenience is the Panasonic NE-SCV2 oven, offering increased cooking efficiency without compromising food quality, ideal for convenience outlets aiming to serve great food quickly.

Andrew Ross, Hussmann Commercial Business Manager, highlights the importance of these product solutions.

“Our focus on energy efficiency, quality and extensive portfolio allows us to be competitively placed for the convenience and petrol industry allowing for a one stop shop for all format applications.”

With a long-standing reputation for excellence and a dedication to sustainability, Hussmann continues to be a leading supplier of commercial refrigeration, food services equipment and cold chain solutions. Their innovative products are setting new standards in the industry and are sure to elevate the merchandising experience for businesses.

For more information, contact Gregory Heath – IRC National Key Account Manager on 0438 268 305 or gregory.heath@hussmann.com. Or contact Marcel Willems, National Corporate Account Manager, on +61 408 639 028 or marcel.willems@hussmann.com. Hussmann.com.au.

ILLICIT TOBACCO IS THREATENING THE SAFETY OF ALL AUSTRALIANS.

There have now been over 100 arsons connected to the illicit tobacco trade, with organised crime using violence and intimidation to protect their profits.

FTI Consulting’s Illicit Tobacco in Australia report found that illicit tobacco continued to grow last year, from 23.5% in 2022 to 28.6% in 2023.

Illicit tobacco’s share of market more than doubled in the five years between 2018 and 2023.This has seen tobacco excise revenue fall by over $5.5 billion despite a near doubling of the excise rate. At least 80% of this $5.5 billion dollars has been diverted into the illicit market – to organised crime.

Criminals who sell illicit tobacco use profits to put drugs and guns on streets, and sustain serious criminal activity like human trafficking.

Without urgent action by all governments, illicit tobacco will continue to grow in scale and market share – and bring more violent crime into Australian communities.

Philip Morris takes a zero-tolerance approach to illicit tobacco. Through our StopIllicit program, legitimate retailers can report suspected illicit tobacco for investigation.

All reports are anonymous and referred to law enforcement.

Together, we can help stop the threat of illicit tobacco.

If you suspect it REPORT

Boost sales with ByteFederal Australia’s crypto solutions

ByteFederal Australia empowers retailers, shop owners, and convenience stores to embrace the future of payments with its innovative smart crypto kiosks and integrated point-of-sale (POS) systems. Its solutions enable businesses to tap into the growing demand for digital currency transactions, attracting a wider customer base and increasing foot traffic.

ByteFederal Australia’s smart crypto kiosks are more than just ATMs – they are a comprehensive tool that allows customers to easily buy and manage cryptocurrencies in-store, driving additional revenue streams. By offering crypto services, position your business as a forwardthinking, customer-centric destination.

ByteFederal Australia’s proprietary POS system and payment gateway, complete with an integrated dashboard, simplify your payment processes. This streamlined system provides real-time insights into

transactions, helping you manage your business more efficiently and securely. It reduces transaction costs, speeds up the checkout process, and enhances the overall shopping experience.

Partner with ByteFederal Australia to differentiate your store, attract new customers, and stay ahead of the competition with our cutting-edge and innovative crypto solutions. Transform your business with ByteFederal Australia.

To learn more about partnering with ByteFederal Australia, contact Ace Georgievski, Head of Partnerships, on (02) 9100 0010 or 0407 797 259, or email Ace at ace@bytefederal.com.au

Feel full and focussed with Dare Protein Double Espresso

Dare, Australia’s favourite iced coffee brand*, introduces its latest innovation - the Dare Protein Double Espresso iced coffee.

Designed for those who need a powerful pick-me-up, this new beverage packs a punch with 30 grams of protein, 160mg of caffeine and no sugar added in every 500mL bottle, making it the perfect choice to fuel your morning, beat the afternoon slump, or energise your day**.

The Dare Protein Double Espresso not only offers a kick of espresso for that muchneeded caffeine boost, but it also helps keep you feeling fuller for longer**. With no added sugar, it caters to health-conscious consumers who don’t want to compromise on taste or quality. Whether you’re heading into a workout, managing a busy day, or

simply seeking an alternative to sugary drinks, Dare’s Protein Double Espresso is the ultimate companion.

Now available nationwide, the Dare Protein Double Espresso is an iced coffee that’s as functional as it is flavourful. If you’re looking for a drink that delivers on both taste and nutrition, Dare Protein Double Espresso is the perfect choice to keep you going.

*Circana, AU Convenience Scan, MAT to 28/07/24

**Dare Protein contains 160mg caffeine and protein, which increase short-term mental alertness and satiety in adults compared to no/low caffeine drinks or no/low protein drinks. Consume as part of a balanced diet

BSc Energy: Sugar-free focus and performance

Open a can of BSc Energy and enjoy sharpened focus and improved mental performance, with zero sugar, zero carbs and the highest quality assurance, via HASTA testing.

Boasting 160mg of caffeine, added B vitamins, Taurine and Glucuronolactone, this powerful formula will fuel whatever the day ahead holds, whether that be a game, meeting, work-out, adventure, or just a big day.

Packed with the added benefits of B vitamins, including B3 (niacin), B6, and B12, which play a crucial role in converting food to energy, consumers can take their energy levels to new heights.

Cashzone makes transactions easy

NCR Atleos, with its retail ATM brand ‘Cashzone’ operates 300,000+ ATMs throughout the world and is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences.

NCR Atleos is not only the largest deployer of ATMs in Australia and NZ, but also the manufacturer of the NCR ATMs they place in the retail sector with the Cashzone branding.

Cashzone, with NCR manufactured ATMs, now enable transactions using your digital card from your wallet on your mobile phone. This is currently live and available, and has been for over 12 months, for cardholders of CBA, Bankwest,

Don’t just take BSc Energy’s word for it, here is what consumers are saying:

“5 stars: Energy with all the flavour and none of the sugar. Yessss! Good work, BSc,” said Anna C.

“5 stars: Clean Energy. Really good product. Great taste and no crashing afterwards,” said Zamir H.

“5 stars: Buzz, Flavour, must have! I love these in my routine. Can’t wait for more flavours,” said Michael J. Available at The Distributors 1800 989 022. www.the-distributors.com.au

ME Bank, St George Bank, Bank of China, Suncorp, Mutual Bank, Beyond Bank. Also, ING and U Bank customers are now live and able to complete a transaction on the ATMs using their digital card with more banks continuing to be added over the coming months.

Cashzone listened to the feedback from its customer base that were concerned that potential customers that no longer carry a wallet, and therefore physical card, could not get access to cash and were missing out on potential sales and revenue for their business. Cashzone reacted swiftly and were able to bring this to market and have since seen a dramatic increase in usage of ATMs with this digital functionality.

“We are thrilled to announce the return of V Black, an iconic flavour that has stood the test of time.”

- Josh Wheeler, Head of Marketing Transformation,

Suntory Beverage & Food Oceania

V BLACK IS a full flavour energy drink with a smooth and invigorating taste that has maintained intrigue with V Energy drinkers for nearly two decades. The cult-classic flavour made its debut in 2006, returning for a limited-edition release in 2018 for V’s 21st birthday celebrations, which rekindled excitement among aficionados. V Black is the brand’s most requested flavour return.

Josh Wheeler, Head of Marketing Energy and Transformation at Suntory Beverage and Food Oceania, said: “We are thrilled to announce the return of V Black, an iconic flavour that has stood the test of time”.

“Loyal fans of V Energy have waited patiently for its return, sharing stories with our newer fans about its memorable, now almost mythical taste. The product is regularly referenced on the V

V Energy brings back fan favourite V Black

The drink is officially returning to Australia and New Zealand and will soon be available nationwide for energy lovers to enjoy.

Energy social media channels, averaging over five requests a day, six years on since it was last available.

“All V Energy lovers will now be able to experience this unique energy drink flavour all over again – and newer drinkers will finally be able to see what all the fuss is about.”

V Black will be joining the full V Energy range, a line-up which includes Original, Blue, Raspberry Lemonade, Zero Sugar Original, Zero Sugar Blue, and the V Refresh sub-range.

V Black is currently available in 250 mL and 500 mL formats at major supermarkets and convenience stores across Australia and New Zealand.

For more information about V Energy and its products, please visit www.v-energy-drink.com.

Style meets protection: Elite Eyes Array

Step up your eyewear game with the IPL Optics Elite Eyes Array, the perfect blend of fashion-forward design and uncompromising eye protection.

“With premium craftsmanship, advanced UV protection, and designs that set trends, IPL Optics is the ultimate choice for individuals who prioritise both style and eye health.”

THE IPL OPTICS Elite Eyes Array combines style, functionality, and superior protection, making it the perfect choice for any occasion.

Compliant with AS/NZS 1067.1 2016 standards, each pair offers enhanced UV protection and durability. Whether at the beach, driving, or strolling, this unisex collection ensures a fashionable and practical look.

A closer look at the Elite Eyes Array

Each pair in the Elite Eyes Array blends unique features with high-quality polycarbonate lenses for premium clarity, glare reduction, and enhanced contrast

Blackberry Breeze Sunglasses: Featuring gradual grey lenses and a matte black frame with white accents, these sunglasses offer a modern edge. Matte gunmetal temples and black tips provide comfort and style, perfect for any occasion.

Fiery Gold Sunglasses: With a matte brown frame and yellow accents, these sunglasses radiate warmth and style. The gradual brown lenses boost contrast, while matte gold temples add a touch of luxury.

Navy Inferno Sunglasses: A classic matte navy frame paired with grey lenses for a timeless look. Red rubber accents

and gunmetal details add subtle uniqueness, making it versatile for any outfit.

Scarlet Shade Sunglasses: Bold and modern, these sunglasses feature green lenses with a matte grey frame. Red rubber accents on the temples add a pop of colour, ideal for standing out.

Smokey Edge Sunglasses: Matte black frame with grey lenses for ultimate versatility. The double injection temples ensure a comfortable fit, making them perfect for everyday wear.

Phantom Blue Sunglasses: Green mirror lenses and a matte black frame create an eye-catching design. The green double injection temples balance sleek and vibrant for a bold statement.

The Elite Eyes Array is more than just a collection of sunglasses – it’s a statement. With premium craftsmanship, advanced UV protection, and designs that set trends, IPL Optics is the ultimate choice for individuals who prioritise both style and eye health. Certified to meet the highest standards, each pair guarantees long-lasting quality and unparalleled protection. Make your mark with IPL Optics today.

Please visit www.iplretail.com.au for more information on IPL Optics.

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Innovative shelving solutions with Lane retail equipment

Adding to its wide range of retail solutions, Lane retail equipment has an innovative new shelving solution from EasyFill to improve both efficiency and visibility.

LANE RETAIL EQUIPMENT is a retail equipment supplier to a wide variety of independent, franchise and corporate customers. Lane offers customers a full 360-degree solution to their needs in store, from one off fixture requirements to full store design, project management, fabrication, procurement and installation. Working closely with clients’ architects and interior designers to get the best outcome in store, Lane supplies an extensive range of retail equipment including shelving, checkouts, merchandising solutions, produce displays, and LED lighting solutions.

“EasyFill’s advanced turning shelves are designed to tackle common retail challenges such as food waste, labour shortages, and poor product visibility, ultimately driving higher profitability for stores.”

One innovative shelving solution offered by Lane is EasyFill. EasyFill’s advanced turning shelves are designed to tackle common retail challenges such as food waste, labour shortages, and poor product visibility, ultimately driving higher profitability for stores.

Traditional retail shelving often leads to expired products, inefficient restocking, and wasted labour hours. Retailers face substantial losses due to ineffective product rotation, with older items frequently being overlooked and left to expire. The result? Higher operational costs, frustrated employees, and dissatisfied customers.

EasyFill’s turning shelves provide a smart, innovative solution that ensures First In, First Out (FIFO) product rotation. This not only minimises food waste but also keeps products fresh, resulting in better customer satisfaction. The turning mechanism allows for easy restocking from behind the shelf, cutting labour time by up to 50 per cent. With the growing issue of labour shortages in retail, these shelves offer a vital advantage, helping stores run more efficiently with fewer staff.

EasyFill’s turning shelves don’t just improve efficiency – they also boost product visibility. Each shelf is reclined with excellent sliding performance, ensuring products are always front-facing and easy for customers to see and access. This significantly increases product sales by making items more attractive and accessible, while also reducing the time employees spend restocking. Retailers using EasyFill’s shelves can expect a noticeable improvement in both sales and overall operational costs.

In chilled environments, such as beverage aisles, the turning shelves ensure the coldest products are always in front, giving customers the freshest items available. This not only improves customer satisfaction but also reduces spoilage and waste. EasyFill’s shelving solutions are an essential investment for retailers looking to reduce waste while optimising the shopping experience.

Want to improve store efficiency, reduce labour costs, and minimise waste? Visit Lane retail equipment at Booth J25 to discover how EasyFill’s innovative shelving can transform your store. Don’t forget to ask about the TurnLoader Ambient solution for dry goods, which is perfect for optimising non-chilled products as well.

Turning Shelves

and the First In, First Out principle

The principle behind our shelves is easy enough to understand: You turn the shelf to be able to refill from behind. A slightly reclined shelf with a high sliding performance means that your products are always fronted.

Always in Front

Fronted products sell more! Our shelves are angled and have a great sliding performance, which means always fronted shelves without manual work.

Warm In, Cold Out

Put the room tempature beverages at the back and let the customers reach the cold ones at the front, with no extra effort.

Work more efficiently! No need to remove the current products just to put them back again at the front, or to check the expiration date on every single package. Rotate the shelf and put the products in their lanes and they will neatly slide into the right position.

Fight Food Waste

Food waste is an economical and environmental disaster. With the FIFO principle, you fill from the back and keep the oldest expiration dates in front.

Filling Selling Turning

Lake Press has all your children’s book and activity needs

Discover ways to expand your children’s book and impulse activity purchases at the Lake Press stand at C&I Expo.

An independent publishing house based out of Melbourne, Lake Press offers a diverse range of formats – including colouring and activity books, board books, picture books and flash cards.

The innovative and high-quality titles feature popular brands such as Andy Lee’s ‘Do Not Open This Book’ series, as well as well-known licensed properties like Paw Patrol, Hello Kitty, and Spidey & His Amazing Friends, all of which are fantastic products to expand any store's impulse activities.

Get paid to host a Localcoin ATM

Join EzyMart, TSG, Jasbe and United Petroleum in hosting a Localcoin Bitcoin ATM at your store and benefit from guaranteed rental income.

Localcoin, Australia’s fastest-growing Bitcoin ATM network, is making cryptocurrency more accessible to everyday Australians.

By hosting a Localcoin ATM, you not only generate extra revenue with rental income but also attract more foot traffic, bringing new customers through your doors.

Localcoin handles all the heavy lifting, ensuring maximum uptime with comprehensive machine maintenance and dedicated customer support. With over $1,000,000 invested annually in marketing initiatives, Localcoin drives customers directly to your store, increasing in-store sales and providing your business with free advertising.

Join Localcoin’s expansive network and position your store at the forefront of the digital currency revolution.

To find out more, contact Localcoin on sales@localcoinatm.com or call 1800 953 282.

By dealing directly with the publisher, receive an ongoing trade discount of 60 per cent off RRP. There are no minimum quantities required and no minimum spend. Free shipping Australia-wide for orders over $100 from Lake Press’ warehouse in Melbourne, and you can check out with credit card or 30-day terms.

To take advantage of these favourable terms, simply set up an account at lakepress.com.au/account/register. Once logged into Lake Press’ website with your email and password, the 60 per cent discount is displayed in red.

Lake Press looks forward to showcasing its range at the C&I Expo in Melbourne.

Mellows, a new functional beverage assisting with anxiety

Mellows is more than a refreshing sparkling water; it’s a product with a purpose. The idea for Mellows came from founder Sam Gibson’s personal journey. A decade ago, while managing a business and raising a family, Sam experienced a panic attack that turned his world upside down.

After trying countless remedies, it was L-Theanine – a natural supplement found in green tea – that finally helped him find calm and regain balance. This life-changing experience led him to create Mellows, a nootropic beverage infused with L-Theanine to help others manage stress.

L-Theanine is a powerful amino acid known for promoting relaxation without drowsiness. It helps release feel-good hormones like dopamine and serotonin while enhancing mental

Upgrade your offer with Moka Foods

Moka Foods is a proud Australian owned company that has been operating for over 35 years. It is a family business built on passion for crafting exceptional food.

Since 1988, it has been creating a range of frozen foods, including its celebrated Potato Cakes/Scallops (made from real fresh Australian potatoes), Battered Fish, Battered Hot Dog range, Battered Seafood Sticks, and Battered Burgers.

Moka Foods pride itself on using only the finest Australian produce and its authentic family recipes.

Customers can be assured that when buying Moka Foods’ range of products, they are buying consistent and superior quality.

Moka Foods’ focus is to work with customers to unlock growth opportunities by providing meal, snaking and Hot Box options, in line with the ever-changing consumer needs.

Moka Foods does not substitute quality for price. Its range of products are stocked with Australia’s leading food distributors to ensure national coverage.

To find out more, contact Harry Saris, Director, on 0413 884 966 or harrysaris@mokafoods.com.au

clarity. Mellows uses the purest form of L-Theanine from Japan, with each can delivering 132 mg – the highest dose available. The result? A zero-sugar, low-calorie drink that offers real mental wellness benefits.

Mellows isn’t just about hydration; it’s about creating a movement around mental health. Through the Mind Wellness Club, the brand provides resources, events, and discussions that support those dealing with anxiety.

Featured in top wellness spaces across Australia, Mellows is leading a new wave in functional beverages – helping people stay grounded and feel good, one sip at a time.

To find out more about Mellows or how to range Mellows, visit www.mellows.com.au or call 0477 720 304.

Marquise Baby launches on-the-go nappies

Marquise Baby, a beloved name in Australian baby products since 1932, is thrilled to announce that its premium range of nappies and water wipes is now available nationally BP and 7-Eleven. Across the two banners over 1000 stores will now stock Marquise Nappies and wipes, marking a significant milestone for the brand.

Sam Griffin, Director of Marquise Baby, said partnering with P&C retailers such as BP and 7-Eleven on their range of nappies and wipes is a significant achievement for Marquise.

“Being new to the category, we were able to think about what formats suit what channels best. We saw a gap for a six pack of nappies for the P&C channel which has been really well received

by the retailers. On average babies go through six to eight nappies per day so we know this offer will help out parents when they might be caught out on the go with no nappies.”

In a market dominated by multinational and private label brands, Marquise nappies stand out by offering high performance products that are sustainable. Dermatologically tested and hypoallergenic, these nappies are free from harmful chemicals, latex, chlorine, and dioxins. Crafted from 73 per cent plant-based materials, the range features designs printed with food-safe inks, ensuring both safety and eco-friendliness.

For more information, contact Sam Griffin, Director at Marquise Baby, on 0412 957 131 or sam@marquise.com.au.

Allen’s launches new Monopoly-inspired lollies

It’s game on for iconic brands Allen’s and Monopoly who have collaborated to launch new lollies inspired by Aussie favourite Monopoly tokens.

Enjoy the jelly deliciousness of Allen’s iconic fruity flavours including the classic Strawberry Hotel, the playful and Pink Raspberry Dog, the lightning-fast Green Apple Car, the zesty Orange Top Hat and the delightful Pineapple Duck.

With the launch of Allen’s inspired by Monopoly lollies, games night prep just got easier. Simply stock up on the Allen’s x Monopoly lollies, pick up your favourite board game and let the good times roll!

Melanie Chen, Head of Marketing

Confectionery at Nestlé said buying, selling, dreaming and scheming just got sweeter.

“By combining the beloved tokens from Monopoly with the delightful taste of Allen’s, it’s a great excuse to get friends or family around the table to sweeten the fun. We know everyone has their favourite Monopoly token and we’re sure you’ll find the same love for the Allen’s inspired by Monopoly lollies.”

Take a chance on the new limitededition range, available now from all major retailers. Find out more at allenslollies.com.au

Let VDMS protect your most valuable stock

Rising tobacco taxes and skyrocketing prices in Australia are pushing consumers towards the black market, escalating gang conflicts over illegal sales. For criminals, robbing stores of highvalue tobacco is a quick profit route. As theft becomes more prevalent, protecting tobacco is essential.

Cigarette vending machines by Vend Data Media Solutions (VDMS) offer a robust solution, with tamper-resistant designs that secure valuable inventory from theft, safeguarding retailers from significant losses.

With tobacco often making up 50 to 70 per cent of a store’s stock value, the importance of protecting tobacco was

highlighted in a recent robbery at a store in Numurkah, VIC in which $30,000 worth of cigarettes were stolen.

Internal shrinkage can also drain store profits over time. VDMS’ vending machines offer stock control, drastically reducing opportunities for theft by staff or customers.

With over 10 years’ experience in the market, 2000+ stores across Australia and New Zealand, VDMS is the right choice for you. Let VDMS help you secure your most valuable category and choose the right solution for your store.

Visit www.vdms.com.au, email VDMS at sales@vdms.com.au, or call +61 (02) 8507 3009 to learn more about their solutions.

Australia’s sparkling disruptor – Oh Bubbles

Oh Bubbles’ story began in 2018 – with a belief in the enchantment of effervescence.

The journey started with a humble adoration for sparkling beverages, igniting a vision to craft a brand that resonates locally while embracing a global footprint, all the while prioritising eco-friendliness and sustainability.

“From our sparkling drink makers to our award-winning soda syrups and locally refilled soda gas bottles, every facet of Oh Bubbles reflects our commitment to customer satisfaction. As a familyowned business, we prioritise personalised service and aim to exceed your expectations at every turn,” explained Daniel Gogna, Founder and CEO.

Oh Bubbles’ gas cylinders are compatible with all soda

makers in Australia, due to Gogna recognising how frustrating and difficult it can be to get hold of gas cylinders for soda makers.

“We have revolutionised the way gas bottles can be delivered to your door then collected and replaced once finished. We’re dedicated to sustainability and community support. That’s why we proudly refill our gas bottles locally in Australia, ensuring a reliable source of effervescence while reducing our carbon footprint.”

For retail enquiries, contact Daniel Gogna on contact@ohbubbles.com.au or +61-03-91162650, or contact Deva Dhar on devadhar2@gmail.com or +64-21-245 2363.

Meet the sparkling duo, Daniel Gogna and Deva Dhar, at Stand C4 at the C&I Expo.

Unlock your natural potential with Uthrive Hydration

Uthrive Hydration, founded by Dan Burnett, is revolutionising the hydration industry with an unwavering commitment to wellness and sustainability. Drawing from Dan’s transformative experiences in Bali and his diverse background in fitness and firefighting, Uthrive stands as a proud Australian-made and owned brand dedicated to authentic, effective hydration.

Breaking away from conventional sports drinks, Uthrive dispels the myth that sodium is detrimental. By using Celtic sea salt instead of common table salt, Uthrive provides essential electrolytes that are crucial for optimal fluid absorption into cells. This natural salt, rich in vital minerals, supports superior hydration and muscle function, countering the negative effects of refined salt.

Uthrive is free from synthetic chemicals, preservatives, and refined sugars, focusing on the purest

ingredients. Each 100ml serving contains 109mg of sodium and 96.8mg of potassium from Celtic sea salt and coconut water – key electrolytes that help prevent cramps and fatigue.

With 4.73g of carbohydrates per 100ml, Uthrive provides effective energy replenishment for extended activity. Its carefully balanced electrolytes and carbohydrates ensure rapid absorption and hydration.

Uthrive isn’t just another sports drink; it’s a genuine step towards improving hydration standards.

As an Australian-owned leader in the industry, Uthrive sets a new benchmark in performance and purity, empowering you to unlock your natural potential with honesty and integrity.

To find out more about Uthrive or to range Uthrive, visit www.uthrivehydration.com or call 0409 754 077.

“Uthrive isn’t just another sports drink; it’s a genuine step towards improving hydration standards.”

Seamless visibility to maximise sales potential with GlideTrack

Introducing GlideTrack™, a revolutionary glide front-facing beverage merchandising system designed to enhance your retail performance. GlideTrack™ offers numerous benefits, including improved product visibility, enhanced shelf organisation, and an enhanced customer experience.

By ensuring consistent front-facing and aligned product placement, GlideTrack™ prominently displays each can or bottle, grabbing customers’ attention and encouraging impulse purchases. This organised presentation makes it easier for customers to find what they need and maintains product freshness through first-in-first-out rotation.

Additionally, GlideTrack™ reduces shelf-stocking time and effort, leading to significant labour cost savings and allowing staff to focus on more critical tasks. It also minimises the risk of products being overlooked or left at the back of the shelf, helping to reduce product waste due to expiration.

Optimise your shelf space, boost product visibility, and streamline operations to drive increased sales. Implement GlideTrack™ today and witness the difference it makes in transforming your retail space.

Upgrade your chillers with GlideTracks and experience the difference!

Contact Juan Illidge on (02) 8883 1157 or 0417 316 037. www.hl-display.com

Weight loss that works

Fuel your day the healthy way with The Man Shake and The Lady Shake’s on-the-go range, a convenient way to keep on track of your health and weight loss goals.

“The Man Shake and The Lady Shake is dedicated to fostering a community committed to better health.”

THE MAN SHAKE and The Lady Shake is dedicated to helping everyday Australians maintain a healthy lifestyle amid their busy schedules. The products offer a practical, nutritious solution that fits seamlessly into any routine, making it simple and convenient to manage weight and stay healthy on the go. Whether you’re a busy professional, a parent on the run, or someone simply trying to maintain a balanced diet, The Man Shake and The Lady Shake provide support with scientifically formulated products tailored to meet the nutritional needs of both men and women.

Product Highlights:

• High in Essential Nutrients: The bars and shakes are loaded with high quality protein and fibre, essential for keeping you satisfied longer and effective at managing weight. This nutrient-rich composition supports a full feeling that lasts.

• Low Sugar Content: The sugar content is carefully controlled in the products to avoid the energy spikes and crashes typical of high-sugar snacks, aiding in maintaining steady energy levels throughout the day.

• Flavour Variety: With options like Chunky Choc, Choc Berry, Rocky Road, and Choc Hazelnut, the range ensures that healthy eating never becomes boring. These flavours cater to diverse taste preferences while aligning with health goals.

• Trusted Quality: The Man Shake and The Lady Shake are backed by superior formulations and a 5-star health rating, making them leaders in dietary support. A commitment to quality ensures you’re consuming the best.

The Man Shake Fuel ready to drink range, is available in Chocolate and Iced Coffee, and is perfect for those needing a quick, protein-rich drink on the move. Each serving packs 20 grams of protein, and is low in sugar, keeping you energised and focused.

The Man Shake and The Lady Shake is dedicated to fostering a community committed to better health and the brand continues to expand range, with the goal of encouraging healthier choices.

The Man Shake and The Lady Shake has helped over one million Aussies lose weight and get healthy. It’s weight loss that works.

Boost your profits with hot dogs

Hot dogs are a classic ‘grab-and-go’ favourite that has recently experienced a resurgence in popularity. Known for their convenience and simplicity, hot dogs offer operators an easy way to boost food-togo sales with minimal effort. High-margin and low-cost, they provide a fuss-free solution for businesses seeking to maximise profits.

Made in the heartland of hot dogs, the USA, Nemco, is a trusted name in hot dog equipment, and is now available exclusively through Meris Food Equipment.

Designed to suit any operation, Nemco’s equipment range includes roller grills, steamers, and heated and ambient bun warmers. With a wide variety of options, from traditional dogs to plant-based alternatives, operators can cater to diverse customer preferences.

Why invest in hot dogs? They require no skilled staff to prepare, offer a high-profit margin, and low overheads – no need for a canopy or exhaust. Plus, Nemco’s equipment is easy to clean and maintain, making it an ideal choice for any business looking to expand their menu with minimal change to business as usual.

Explore the Nemco range and watch your profits roll in. Contact Meris today for a complimentary product demonstration. 1800 265 771. www.meris.com.au

Experience the future of connectivity with Vodafone

Vodafone SIM cards offer a seamless mobile experience that combines cutting-edge technology with sustainability.

With Vodafone, you're not just getting a SIM card – you're tapping into a world-class mobile network that's owned and operated by Vodafone itself. Say hello to lightning-fast speeds with Vodafone's 5G network, now available in selected areas of over 3000 suburbs across Australia. In fact, Vodafone boasts the biggest 5G network globally, ensuring you stay connected wherever you go.

Worried about coverage? Don't be. Vodafone's extensive network covers 96 per cent of the Australian population, so you can enjoy crystal-clear calls and reliable data wherever life takes you. Plus, with all Vodafone SIMs being 5G enabled, you'll be future-proofing your mobile experience.

But that's not all. Vodafone is committed to sustainability, with their new ECO SIM card range crafted from 100 per cent recycled plastic. So, you can stay connected while reducing your environmental footprint.

And when it comes to flexibility, Vodafone has you covered. Their prepaid products offer the freedom to choose short or long-term recharges, with options ranging from 10 days to 365 days. Whether you need a quick top-up or long-lasting connectivity, Vodafone has the perfect plan for you.

Experience the future of mobile connectivity with Vodafone SIM cards – fast, reliable, and eco-friendly. Join the Vodafone family today and stay connected with confidence.

Turn treat time into playtime with Felix Treats

Discover fun, flavourful snacks in each bag of Felix Treats, full of appetising aromas and unique shapes that are bound to shake up your cat’s treat time. Give your cat the same irresistible Felix flavour that it knows and loves, now available in Treat form.

Party Mix

An irresistible, colourful mix of meaty treats in different shapes that are full of enticing aromas, delicious flavours and crunchy textures. With three flavours in every bag, they’re triple the treat! Made with no artificial colours or preservatives, each bag of Party Mix cat treats contains proteins, vitamins and omega-6 fatty acids to ensure your cat gets the nutrients it needs.

Play Tubes

Felix Play Tubes Cat Treats are a delicious way to share a moment of fun with your cat. Irresistibly playful with their unique rolling shape and exciting flavour combinations, your cat will find these crunchy treats irresistible. For tasty ways to play, simply grab a treat, toss or roll it on the floor and watch your little rascal chase the flavour. Made with no artificial colours or preservatives, each bag of Play Tubes cat treats contains proteins, vitamins and omega-6 fatty acids to ensure your cat gets the nutrients he needs.

To learn more, call Anthony from Purina on 0437 858 598.

Make eating healthy easy

Macros and Soulara are Australian-loved and owned ready-meal businesses. Macros specialises in high-protein ready-meals, whereas Soulara meals are completely plant-based, catering to consumers seeking a well-balanced diet. Both brands are known for their handmade meals making them stand out with excellent taste and presentation, and 20-day shelf life.

Both Macros and Soulara have recently launched pea protein bars too in three flavours: Nutty, Berry, and Cacao. The pea protein makes the bars allergen friendly (dairy free, gluten free, soy free, wheat free) whilst also not having a chalky taste or texture. The bars are available now.

Soulara is available to make it easier for Australians to eat more plant-based meals. Many of its customers are vegans and vegetarians in need of a convenient way to live their values. But Soulara also serves many thousands of flexitarians looking to live cleaner and healthier lives.

Macros is here to make it easy for Aussies to eat better thanks to its healthy, pre-prepared meals. Macro-optimisation means cleverly balancing proteins, carbs and good fats to help people hit their health and fitness goals.

Wilmot Harvey keeps your memories alive

Wilmot Harvey has been supplying souvenirs and giftware to tourist destinations, convenience stores, petrol stations, roadhouses and other retailers since 1976. Its products are curated to capture the essence of the consumer’s travels and experiences.

The extensive range of products include generic designs that are fit for any retailer, specifically themed designs created for popular cities or towns, and bespoke products for those who want their own exclusive range.

Wilmot Harvey understands the importance of aesthetics and how products are displayed so when designing products and ranges they keep the retailer at the forefront of their minds.

United Snacks of America

Smooth Wholesales bring the bold, the wild, and the downright irresistible to your shelves.

Like Takis, with their explosive flavours that hit hard and leave customers craving that next fiery bite, or Cheetos with their iconic crunch. Pair that with the legendary fruity punch of Mike & Ike’s, and you’ve got a winning combination of snacks that excite.

But the excitement doesn’t stop at snacks.

In today’s world, your drinks need to pop – literally. From the buzz around the resurgent Dr. Pepper to the timeless refreshment of Cherry Coke, Smooth Wholesales has got the range to keep your fridge stocked with the fizziest, most iconic soda brands that keep your customers refreshed and coming back for more.

“Retailers need stock that excites – and that’s where we come in,” says Tal Avrahami, Managing Director of Smooth Wholesales.

From crowd-pleasers like classic Big Red gum to the growing sensation of Mr. Beast’s Feastables and the timeless Haribo gummies, Smooth Wholesales will keep your store 10 steps ahead of the snack game.

Don’t settle for ordinary. Let Smooth Wholesales help you create an experience that keeps customers hooked. With bespoke plan-o-grams designed for your needs and a constantly evolving range, your store will be the go-to for anyone looking to break out of the same-old snack routine.

Register on www.smoothwholesales.com.au and get access to 5000+ products at competitive prices – everything you need, all in one place.

Wilmot Harvey are excited to announce the release of its collaboration with iconic Australian artist, Pete Cromer, for the 2024 C&I Show.

The range combines Pete’s contemporary and vibrant representations of Australian wildlife with Wilmot Harvey’s fun range of products, resulting a quirky and memorable range of giftware that consumers get really excited about. Products in the range include novelty socks, woven patches, reusable shopping bags and a “3D” lenticular range in keyrings, magnets, rulers and postcards.

Contact richie@wilmotharvey.com.au to set up an online account.

Reliable and versatile vending solutions from Ventrader

Ventrader is a non-operational company in Australia, that provides quality, reliable and versatile vending machines, along with full technical support and spare parts.

VENTRADER HAS ESTABLISHED itself as a trusted provider of vending machine solutions across Australia. Known for delivering high-quality, reliable, and versatile vending machines, Ventrader also offers comprehensive technical support and spare parts, ensuring seamless operations for businesses nationwide.

Since its founding in 2003, Ventrader has become a key player in the vending machine industry, supplying drink machines and food vending solutions that meet the needs of businesses both large and small. The company’s commitment to excellence and customer satisfaction has fuelled its rapid expansion across Australia, with distribution and support services now available in every state.

Ventrader offers a diverse selection of vending machines, from standard drink machines to customisable frozen vending solutions. Clients can rely on their expertise to find the right equipment for any requirement. For more information about their products or services, businesses can contact Ventrader directly.

Ventrader’s product range is designed to accommodate various business needs, with customisable units available to fit specific product lines or configurations. Their offerings include:

• Food dispensers

• Drink machines

• Combination models

• Second-hand vending solutions

• Frozen vending machines

• Customised merchandise dispensers for safety equipment, helmets, and more

“The company’s commitment to excellence and customer satisfaction has fuelled its rapid expansion across Australia.”

In addition, Ventrader offers secondhand vending equipment, fully tested and ready for deployment. These options are ideal for businesses seeking a quick return on investment or requiring vending solutions for short-term use.

Ventrader is known for its top-tier technical support, providing a network of

factory-trained technicians and qualified refrigeration mechanics across Australia. With a large stock of spare parts on hand, Ventrader is able to address almost any issue quickly and efficiently, ensuring minimal downtime for its clients.

For added convenience, Ventrader offers online access to vending machine manuals, enabling customers to troubleshoot issues before contacting their support team. For more complex problems, Ventrader’s team is available to provide assistance or arrange on-site repairs.

Ventrader serves businesses of all sizes, with vending machines to fit every budget and venue. As members of key Australian industry associations, Ventrader stays informed about the latest trends and developments in the industry.

Ventrader continues to be a leading provider of reliable and versatile vending solutions. For more information or to explore their product range, businesses are encouraged to reach out.

Visit Ventrader at A113 booth at the 2024 C&I Expo for further information and show specials.

Vending Supply Specialists

Ventrader specialises in providing versatile, reliable, and efficient vending machines since 2003, catering to many sectors – workplaces, healthcare, retail, and education.

Offering a wide range of vending machines, including snack machines, drink machines, frozen machines, specialty equipment, and combination machines.

Ventrader provides exceptional aftercare services, including replenishment, maintenance, and dedicated account management.

Our head office is located in Hallam, VIC. Reach us at 1300 660 519 or via email at admin@ventrader.com.au

Keep your cool with Slush Puppie

The nostalgic brand is finding its way into new hands with an innovative new packaging solution.

“Everybody from the 70s, 80s, and 90s have at least one cherished moment with a Slush Puppie!”

Slush Puppie was established in Australia in 1978 and was the first to do it in Australia, so the brand will always be cherished.

The only way to keep up that momentum is through innovation and retailers will always appreciate that.

Slush Puppie was a fledgling business through the 80s and has now transformed into a stable, growing business, that not only does machines and syrups, but is still growing through major retail, independents and the P&C sector with its convenient six flavour profile.

Flavours in the range include Blue Raspberry, Grape, Cola, Bubblegum, Fairy Floss, and Strawberry, which comes in a 250ml pouch that is taken home, frozen then enjoyed.

In the coming months, ready to drink options will be rolled out across P&C, which will enable consumers to grab their favourite flavour in a pouch, already frozen, ready to drink and enjoy.  All the retail products are made around

convenience, great taste and getting a good size slush in every pouch.

The pouch is perfect for the impulse RTD market. It’s an incremental purchase that consumers can’t walk past without wanting to pick one up and have a nostalgic moment remembering those days as a child on a family holiday, at the beach, or just hanging with friends. Almost everybody from the 70s, 80s, and 90s have at least one cherished moment with a Slush Puppie!

Today, packaging has somewhat taken products to new heights, and the same is expected of Slush Puppie with this new packaging being more functional, efficient, and readily available. That means Slush Puppie can reach more areas of this widespread country and get in more hands of Australians.

The pack options currently include a sixpack with the vision of a moving to a 12-pack for the impulse channel. Slush Puppie sells for RRP $4.20 - $5.20.

Sweet treats delivered fresh daily

That’s Alotta Donuts offers a delicious selection of freshly baked goods, made locally and delivered to stores across Australia.

“What sets That’s Alotta Donuts apart is not only its commitment to quality but also the dedication to customer satisfaction.”

THAT’S ALOTTA DONUTS is dedicated to creating and delivering a delightful selection of baked goods that make every day a little sweeter. Based in Somerton, Victoria, the family-owned and operated business focuses on producing high-quality products that are freshly baked, packed with flavour, and designed to satisfy. They’ve built a reputation for delivering a consistent and delicious range of treats to convenience stores and service stations, ensuring that customers have access to fresh, local baked goods whenever they need a snack.

The diverse product line includes Signature Donuts, Muffins, Apple Cakes, Banana Bread, and the beloved Vanilla Slice – all made fresh each day in the Somerton location. They’ve perfected the art of combining premium ingredients with traditional recipes to deliver treats that everyone can enjoy. Whether you’re looking for a quick snack or something to complement your coffee break, That’s Alotta Donuts products cater to a wide range of tastes and preferences.

What sets That’s Alotta Donuts apart is not only its commitment to quality but also the dedication to customer satisfaction. They personally manage the delivery of the freshly baked goods to individual stores to ensure

they arrive in perfect condition. This handson approach allows That’s Alotta Donuts to maintain the high standards that customers expect, making it a trusted supplier across the region.

In addition to the fresh baked goods, they are excited to offer a frozen thaw-back range, which allows That’s Alotta Donuts to ship its products nationwide while maintaining their flavour and quality. This convenient solution provides businesses across Australia with access to the full range, ensuring that no matter where your store is located, you can offer your customers the best in sweet treats. From bustling city centres to remote regional areas, the frozen thaw-back range delivers the same delicious experience.

That’s Alotta Donuts is your one-stop shop for fresh and frozen baked goods. If you’re interested in stocking your shelves with the mouthwatering selection, don’t hesitate to reach out for more information. That’s Alotta Donuts will be happy to provide you with a wholesale brochure and answer any questions you may have about its products and services. For enquiries, please contact Chris Bartalotta at 1800 256 882 or via email at sales@thatsalottadonuts.com.au

Get nostalgic with Freeze & Squeeze Slush pouches

This summer just got a whole lot cooler! Swizzels have launched its brand into a range of ice confectionery products.

Swizzels Freeze & Squeeze Slush pouches are available in three flavours including the nostalgic Fizzers and Love Hearts flavours, along with firm favourite Squashies original flavour. Made with fruit juice, these Slush Pouches are designed to keep you feeling fresh and cool during the warmer months.

Perfect for long hot days at the beach, by the pool or picnics. Great for school lunchboxes, after school refreshments, or an on-the-go snack. Simply freeze at home, then rest out the freezer for 30 minutes before use, crush the slush, and enjoy. Now that is eezy freezy!

To stock, contact CTC Australia at sales@ctcaustralia.com or call (02) 9743 8631.

Enhance your storefront with Mats R us branded mats

Mats R us is a leading provider of custom-branded floor mats, anti-fatigue mats, and counter mats in Australia. Since 2006, the company has been serving businesses of all sizes, offering solutions for both small and large orders.

Their product range includes premium heavy-duty carpet dyed mats for indoor and outdoor entrances, anti-fatigue mats for counter staff, and counter mats with changeable graphics. This year, Mats R us is unveiling their latest innovation – the Waterhog outdoor mat, specifically designed for heavy, muddy conditions.

Using advanced carpet printing technology, Mats R Us ensures vibrant colours, sharp lines, and precise PMS colour

matching, guaranteeing that every logo mat reflects the brand accurately. Their Muscle Pod anti-fatigue mats enhance staff comfort while meeting OH&S standards, and their counter mats allow businesses to update graphics based on current promotions.

Mats R us products are easy to clean, whether by hosing, machine washing, or dry cleaning, and they come with a 3-year guarantee under normal foot traffic. Businesses can rely on Mats R us to create inviting entrances, maintain clean floors, and reinforce their branding.

To find out more, contact Mats R us on 1300 669 413.

TIKO – Jet and USB lighter specialist

For over a decade, TIKO has established itself as Australia’s leading brand for Jet and USB lighters, committed to delivering innovative, eco-conscious products. Crafted from premium materials and components, each TIKO lighter is designed for reliability and sustainability.

TIKO, which prides itself on innovation and employs advanced technology to distinguish itself from competition, has an impressive range that includes windproof single-jet models and powerful two, three, and four-jet variations, all featuring refillable designs. Their rechargeable USB lighters utilise advanced coil technology, with premium models offering dual Arc technology. Some USB Arc models even come with a waterproof case and torch.

Recently, TIKO introduced new additions, with striking designs and superior performance, to the popular TK1002 single-jet lighter series, including Doodles, Graffiti 2, Skulls, Tattoo, and Mexican designs.

TIKO lighters are now available in one of Australia’s largest petrol station chains, which has over 720 locations nationwide. Positioned at the front counter, they have become a popular impulse buy.

With over 100 models, TIKO caters to a broad audience, from casual campers to professional chefs. Based in Victoria, TIKO products are available nationwide through stores and distributors. Peleguy Distribution holds exclusive importation rights to the brand. Contact Peleguy at 1300 377 341, orders@peleguy.com.au, or visit www.peleguy.com.au.

It’s a Vibe – The must-have phone cable

In today’s tech-centric world, having a reliable charging solution is essential. Enter the Vibe Cables family, retailing between $16.95 to $17.95 and now sold in over 1,000 Australian stores. Vibe cables have quickly become top sellers in petrol and convenience stores due to their impressive sales figures.

What makes Vibe stand out is the wide variety of lengths and striking designs that cater to all tastes. Constructed with highquality components, Vibe cables are strong, durable, and stylish offering fast charging and high-speed data transfer, combining functionality with fashion.

The new Type C to Type C cables are designed for ultra-fast charging and data transfer for the latest devices. The Classic 1m Cable is a best-seller, ideal for on-the-go use, offering the same durability and performance as pricier alternatives. For added flair, check out the new 1m LED Cables, featuring LED lights that indicate charging and change colours when plugged in, built with premium braided synthetics for extra toughness.

Vibe also offers 2m and 3m lengths, as well as a versatile 3-in-1 cable. With vibrant designs that go beyond basic black-and-white, Vibe cables let customers express their personality and provide the extra wow factor.

Elevate your accessory game with Vibe. Order a display with trendy designs or refresh your stock by contacting your Peleguy Representative at 1300 377 341 or visiting www.peleguy.com.au

Vodafone Prepaid

Vodafone Prepaid

Vodafone Prepaid

Prepaid Mobile Broadband

Connect your world with our Prepaid Mobile Broadband plans, with flexible expiry options from 7 to 365 days. Perfect for tablets and portable modems. Available as Starter Packs and Recharges.

6¢/MB.

or stream. Rollover Credit Rollover unused credit if you recharge before your next expiry. Our great national rates on Pay and Go Our great international rates on Pay and Go Head to vodafone.com.au/prepaid-idd-rates for a full list of our international call rates.

Heaps of Included Data

Heaps of Included Data

Packed with heaps of included data you can use at Vodafone’s fastest available speeds.

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Data that never runs out on Prepaid Plus with 28 day expiry.

Data that never runs out on Prepaid Plus with 28 day expiry. First use all other data, then use infinite data at speeds up to 1.5Mbps. With 1.5Mbps you can check your socials, browse the web and stream music but its not suitable for HD videos.

First use all other data, then use infinite data at speeds up to 1.5Mbps. With 1.5Mbps you can check your socials, browse the web and stream music but its not suitable for HD videos.

Flexible Expiry

Flexible Expiry

With recharges from 7 days to 365 days.

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*See vodafone.com.au/prepaid-idd-rates

Get $5 off every recharge when you set your

Get $5 off every recharge when you set your $35 , $45 & $55 Prepaid Plus on Auto Recharge. You can opt-in to Automatic Recharge when saving your payment details when you activate your SIM or by texting ‘ATR’ to 1263 or through My Vodafone.

, $45 & $55 Prepaid Plus on Auto Recharge. You can opt-in to Automatic Recharge when saving your payment details when you activate your SIM or by texting ‘ATR’ to 1263 or through My Vodafone.

Data Rollover

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Rollover up to 200GB of unused data each time you recharge before expiry on any Prepaid Plus plan.

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International Calling

Stay in touch with your friends and family with your included international minutes. See Zone 1 and Zone 2 countries at vodafone.com.au/prepaid-idd-rates

Stay in touch with your friends and family with your included international minutes. See Zone 1 and Zone 2 countries at vodafone.com.au/prepaid-idd-rates Save $5 on

vodafone.com.au/prepaid-idd-rates for countries.

Stop the tobacco excises, it’s time to rethink

Set up as a tool to curb smoking rates in Australia, the tobacco excise is no longer working as intended and is having devastating effects on legitimate retailers.

By Theo Foukkare, CEO, Australian Association of Convenience Stores (AACS)

TOBACCO EXCISE IN Australia has been a tool used by government to reduce smoking rates and raise revenue. Initially, this approach worked, however in recent years, we have seen a flatlining of adult smokers, significant write downs in tobacco excise, and thousands of illegal operators seize the moment.

“The time has now come to review its effectiveness and consider the broader implications it has on both the legal market and the explosive rise of illegal tobacco.”

– Theo Foukkare

The time has now come to review its effectiveness and consider the broader implications it has on both the legal market and the explosive rise of illegal tobacco. The current excise policy is not only inadvertently fuelling the illegal tobacco trade but also placing immense pressure on legitimate retailers who play by the rules. Continuing to apply the same approach and expect a different outcome is pure insanity.

A comprehensive review of the excise is urgently required as a strategy to reduce demand for illegal products, protect the community from the crime associated with illegal tobacco sales, and protect the ongoing viability of retailers operating within the law.

Since 2010, federal excise increases have driven the price of legal tobacco to exorbitant levels, making Australia the most expensive country in the world to purchase cigarettes. While the original intent behind these price hikes was to discourage smoking and improve public health outcomes, this policy has led to an unintended and growing consequence: a booming illegal tobacco market and flatlining of smoking rates. The price disparity between legal and illicit tobacco has created attractive opportunities for criminal syndicates, who exploit the situation by selling significantly cheaper alternatives.

For the convenience retail industry, this is not just a financial concern – it is a matter of fairness and community safety, given the more than 100 fire-bombings that have happened over the last 18 months. Legitimate retailers who comply with the strongest tobacco regulations in the world, who pay their taxes, and employ tens of thousands,

simply cannot compete with illicit operators who face no such constraints or consequences.

Legitimate retailers, many of which are small family-owned businesses and serve as vital parts of their local communities, are being undercut by an illegal market. Without intervention, these law-abiding retailers will continue to lose customers, income, and their livelihoods.

The revenue loss to the government is staggering – over $4.5 billion in lost excise annually. These funds could otherwise be invested in public services. Instead, they are being siphoned off into the pockets of criminals that have no regard for the laws or the well-being of the Australian community.

The Federal Government must address this through an urgent review of the current tobacco excise policy. While the goal of reducing smoking prevalence remains valid, the approach must evolve. A more balanced and nuanced strategy is required – one that continues to discourage smoking but does so without fuelling the illegal market or punishing legitimate retailers.

This could involve exploring a freeze on excise increases or considering excise reductions to bridge the gap between legal and illegal products.

At the same time, a National Licensing and Enforcement framework with significant penalties is required to put an end to the blame game between State and Federal governments.

By addressing both supply and demand, Australia can start to restore fairness to the market and ensure that legitimate retailers are not forced to pay the price for a policy that, while well intentioned, has had serious unintended consequences.

A review of the tobacco excise is not just about adjusting tax rates – it is about ensuring that we protect legitimate businesses, reduce the demand for illegal products, and protect communities. It is time for the government to act, protect our retailers, and send a clear message that illegal tobacco will not be tolerated. ■

AACS Members are invited to attend industry events, training session, workshops, seminars, and networking events held throughout the year around the country and beyond. Find out more here: aacs.org.au/events.

To expand or not to expand? That is the question…

Expanding into new product categories can open new revenue streams and boost customer loyalty, but it requires careful planning.

EXPANDING INTO NEW products and categories can offer growth and opportunities for convenience retailers, but it also comes with some risk. It’s important to weigh several critical factors before making the leap. Here are five considerations before jumping in.

1. Is The Trend Your Friend?

Identifying market trends in the convenience retail sector involves monitoring consumer behaviours, sales data, and emerging innovations. To distinguish between genuine trends and fleeting fads, assess whether the trend addresses a longterm need or solves a persistent problem for customers. Look for consistent growth over time and broad adoption across different demographics. Additionally, analyse whether the trend has staying power by evaluating its alignment with broader industry shifts and economic factors. Engaging with industry reports and consumer feedback can also provide valuable insights into the trend’s sustainability. As the saying goes “the trend is your friend until it ends”.

2. Know Your Customer and Brand

Before venturing into new product categories, it’s crucial to thoroughly research and understand your customer base. Identifying the types of products your customers are likely to purchase helps prevent investing in items that might languish on the shelves. By aligning new offerings with customer preferences, you enhance the likelihood of seeing that offering be a success.

Equally important is considering how these new categories will affect your brand identity and if you have the right to play. It is important not to confuse your brand, integrating new products that align with your brand’s core values and strengths can reinforce your store’s reputation and foster greater customer loyalty.

3. Financial and Operational Feasibility

Entering new product categories requires financial investment and logistical planning. The costs involved include sourcing new suppliers, updating inventory systems, staffing, potential renovations (for example, if you’re adding a fresh food section), and marketing to promote the new offerings. It’s essential to assess whether your current business model can support these changes. Consider if the return on investment (ROI) is high enough to justify the expense. Running a small test with limited exposure before fully committing can help gauge customer interest and reduce financial risk.

4. Supplier and Distribution Challenges

Partnering with the right suppliers is critical for the success of any new product line or category. Ensure that you choose suppliers who can consistently meet demand while maintaining product quality. This is particularly important in categories like fresh food, where stockouts or poor quality can quickly erode customer trust. For smaller convenience retailers, establishing partnerships with suppliers who can offer favorable terms and consistent supply is often a challenge. Additionally, it’s important to evaluate the logistics of handling new product categories, especially if they require different storage or transportation solutions.

5. Impact on Store and Customer Experience

Introducing new products can affect your store’s layout, which in turn influences the customer experience. If you’re expanding into larger categories like fresh food, consider whether you have enough space to display these products effectively. A poor layout can deter customers and reduce the overall shopping experience. You may need to reorganize or invest in new shelving, refrigeration units, or other equipment to ensure your store remains accessible and visually appealing. ■

Words Jason Joukhador, GM Merchandise and Dealer Channel, Ampol

Investing in people to create long-term sustainability

“Aligned values between employer and employee are key to job satisfaction and retention.”

– Tom Vo

A look at how to retract and retain talent, while also offering them a rewarding and purposeful career.

“WHY DOES NO one want to work anymore?”, “Why can’t we find experienced staff?”, “Why can’t we hold onto our staff?” – these questions might sound familiar if you’re in the workforce, especially over the last few years.

The latest Australian Bureau of Statistics (ABS) figures show a slight rise in the unemployment rate to 4.2 per cent, up by 0.1 percentage points from the previous month1. Though this uptick might seem like a positive for recruiters, the reality is that many people are still employed and actively finding new jobs, making recruitment competitive.

So, as managers and HR professionals, the questions remain: how do we attract, retain, and provide rewarding careers? At Bowser Bean Café, we don’t for one second think that we’ve cracked the code but, but we’ve learned a few things that might help with your strategic people planning.

Vision and Values

Let’s face it. Working at a servo is not as sexy or an attractive proposition as other businesses.

But our values define us, helping us connect with both our employees and customers. Aligned values between employer and employee are key to job satisfaction and retention. We have strong connections to our local community where our sites operate, and we are always there to serve the community when needed. We find this resonates well with our team who often put their hand up to participate in community engagement events.

Training

“No experience? No worries.” A statement we often remind our managers when they recruit as with experience comes learnt behaviours that may not align with our values. We’ve invested heavily in our Learning Management System (LMS), which we call “The Daily Grind”. Accessible via an app, it lets us customise and update training content based on evolving business needs.

Training is time-sensitive and must be relevant to the employee’s immediate role, so we ensure that content is regularly updated. The platform also encourages two-way communication, fostering an open feedback culture.

Development

A clear career pathway is crucial. At Bowser Bean, no matter where you start, there are opportunities to grow. Alongside our in-house training, we offer accredited courses like a Certificate III in Business and a Diploma of Leadership and Management through our training partners. Employees eager to advance into leadership roles are given the chance to do so. We also hold monthly training sessions for our managers, covering topics like Finance and Employment Relations to build their confidence and capability. We’re proud that over 70 per cent of our leadership team started as entry-level team members.

Health and Wellbeing

Poor physical and mental health impacts productivity and may lead to unnecessary and prolonged Workcover cases, which is why Bowser Bean invest so heavily and are proactive in this space. All employees receive a yearly health and gym subsidy, and we offer free virtual Pilates classes via The Daily Grind. We also provide free meals from our “Healthy Beans” range for staff during shifts to promote healthy eating. Additionally, we offer a free Employee Assistance Program (EAP) and access to mental health courses on the Daily Grind to build awareness and resilience.

The employee experience is critical. Employees leave when they don’t feel valued. Packaging the above together has allowed us to offer a strong employee proposition which has helped us navigate through the turbulence of labour shortages in recent times. Give it a go and invest in your people. ■

Tom Vo, HR Manager, Bowser Bean Café / Vantage Fuels

Owning the eCommerce customer

As the P&C channel faces performance challenges, how can eCommerce help retailers increase their value.

Words Brad Jones, Owner, Fuel Retail Solutions

“Creating first-party platforms can require time and marketing effort to build brand awareness and develop a loyal customer base.”

– Brad Jones

LAST MONTH I attended the AACS State of the Industry mid-year briefing, and it was highlighted that 2024 has commenced under challenging conditions, marked by a notable decline in performance compared to 2023, and the short-term outlook is less than favourable.

To illustrate the current landscape, last year the industry saw a 4.3 per cent increase, but in the first half of this year, growth has been limited to a modest 0.7 per cent1. Furthermore, unit sales, which decreased by 0.1 per cent in 2023, have now fallen by an additional 1.2 per cent2.

With no timeline for an easing of conditions, retailers must proactively seek innovative opportunities to grow their businesses.

eCommerce

An immediate and overlooked growth opportunity lies in eCommerce, allowing retailers to expand their reach and take advantage of changing consumer shopping habits.

A recent study by Vroom Delivery in the U.S. found over 80 per cent of customers would not have otherwise shopped in-person, if home delivery not been available3

This underscores the growing importance of eCommerce to attract new customers.

eCommerce Strategies

There are two core strategies that retailers are pursuing: 1) partnering with marketplaces and 2) developing first-party platforms.

By collaborating with established marketplaces like UberEats, retailers can leverage extensive customer bases and trusted infrastructures to enhance visibility and sales without the burden of building their own audience from scratch.

Conversely, creating first-party platforms – such as user-friendly mobile apps and websites – retailers can craft a unique brand experience and foster direct relationships with customers.

Challenges with Marketplaces

However, the challenges of using marketplaces are significant and multifaceted.

Managing large inventories manually can be cumbersome. Additionally, juggling multiple marketplaces can overwhelm retailers, as each platform has its own rules. High fees often force retailers to raise prices, which can reduce basket sizes and overall unit sales. The visibility of competitors adds further difficulty, as retailers constantly compete for attention.

Perhaps most concerning is that marketplaces own the customer, limiting retailers’ ability to build direct relationships and gain insights into customer preferences and behaviours.

Building First-Party Platforms

Creating first-party platforms presents an opportunity for retailers to build a strong, lasting brand and foster deep connections with customers. While the initial stages may involve a period of lower sales, these efforts lay the foundation for future success. The rewards of direct customer connections far outweigh the challenges, positioning the brand for long-term success.

A Dual Approach

While there are challenges associated with marketplaces, they remain mature and wellestablished, providing retailers with access to a vast and diverse customer base.

This underscores the necessity of a dual strategy for eCommerce that integrates both marketplaces and first-party platforms.

Retailers should view marketplaces as a source of leads and develop strategies to direct customers to their first-party platforms. For example, they can encourage this transition by including flyers with orders or placing QR codes on receipts that promote their mobile app. Additionally, marketplaces can serve as a pure delivery service for first-party platforms. ■

The real cost of equipment

While the upfront price of cooking and foodservice equipment is often the first thing operators look at, it doesn’t always tell the whole story.

“The cheapest equipment is rarely the most costeffective in the long run. Spending more upfront can save significant amounts in the future.”

– Michael Brick

WHEN SELECTING COOKING and foodservice equipment, many operators in the petrol and convenience sectors tend to focus on the upfront cost. In a budget-conscious industry, this is understandable; the initial price tag often seems like the clearest indicator of value. However, this narrow focus overlooks the true cost of equipment, which extends far beyond its purchase price. Failing to account for hidden factors can result in significantly higher expenses over time.

One key factor often ignored is lifecycle costing. This concept accounts not just for the initial price but also the costs of maintaining, operating, and eventually replacing equipment. Cheaper equipment may have a shorter lifespan, higher repair costs, and be more prone to breakdowns. These issues add to overall costs, often surpassing what you would pay for a more reliable product. Moreover, equipment failures in fast-paced environments like petrol stations and convenience stores lead to downtime, lost sales, and damaged customer loyalty. When an oven breaks during a rush or a refrigeration unit malfunctions, it’s not just the repair fee – it’s missed sales and lost customer loyalty.

Operational efficiency is another overlooked factor. Many modern equipment lines are designed with automation, reducing the need for human intervention. Automated equipment can perform multiple tasks, lowering labour costs and freeing up staff for customer service roles. By choosing cheaper, less advanced equipment, operators miss out on long-term savings from increased productivity. In sectors like convenience retail, where speed and consistency are critical, the return on investment from automation can quickly outweigh the higher initial cost, particularly with rising wage expenses.

Ease of cleaning and maintenance is another consideration. Time-consuming cleaning

procedures may not seem critical at first, but over time, they accumulate into higher labour costs. Equipment that’s difficult to clean also poses a higher risk of food safety issues, which can harm a business’s reputation. Labour costs are among the biggest operational expenses, so choosing equipment that’s easy to maintain delivers longterm savings and can improve staff morale.

Food wastage is another hidden cost. Poorquality equipment, especially in areas like hot food displays, can reduce product shelf life, leading to waste. Inefficient heating technology increases waste and limits product range. This, in turn, can cause staff reluctance to fill cabinets due to wastage concerns, resulting in lost sales. Increased food waste not only hurts profitability but also undermines sustainability goals, which are increasingly important to consumers and regulators.

Energy consumption and space efficiency are also crucial. Equipment that uses excessive electricity or takes up too much floor space can subtly drain profits. Energy use, often overlooked, significantly impacts operational expenses. Additionally, bulky or inefficiently designed equipment can occupy valuable retail space that could be used for other profitable items. The loss of retail space is an indirect cost that reduces revenue potential over time.

In summary, when selecting cooking and foodservice equipment, it’s essential to look beyond the upfront price. Considering factors like lifecycle costs, operational efficiencies, ease of cleaning, potential downtime, food wastage, energy consumption, and space efficiency helps operators make smarter, more sustainable purchasing decisions. The cheapest equipment is rarely the most cost-effective in the long run. Spending more upfront can save significant amounts in the future. ■

Words Michael Brick, Partner and GM, Meris Food Equipment

D O W N U N D E R

S T U D Y T O U R

C H R I S T C H U R C H

29th April - 1st May, 2025 2 0 2 5 R E T A I

I N T E R N A T I O N A L

S T U D Y T O U R

C H I C A G O

9th - 17th October, 2025 + 1 Other East Coast State

AACS Study Tour heads to Adelaide

The Australian Association of Convenience Stores (AACS) recently hosted its sold out Down Under Study Tour, with the event a resounding success.

Sites Visited

• Drakes Distribution Centre (SA)

• Liberty Oil Edinburgh

• X Convenience Eyre

• Drakes Eyre

• X Convenience Elizabeth South

• Coles Express Hope Valley

• Ampol Foodary Holden Hill

• Foodland Lockleys

• OTR Fulham Gardens Drive Thru

• AMPM St Peters

• Carl’s Jr. St Peters

• OTR Linden Park

• OTR Trinity Gardens

Delegates outside AMPM St Peters

Drakes Distribution Centre Liberty Oil Edinburgh

“With a wealth of new ideas and a renewed sense of inspiration, attendees are sure to return to their own stores and organisations with fresh perspectives and practical strategies to implement.”

– Theo Foukkare, CEO, AACS

OVER THE COURSE of two days, 90 enthusiastic attendees toured through Adelaide’s most interesting, innovative, and impressive convenience and grocery stores.

The tour left attendees with a wealth of new insights and the opportunity to meet and network with industry peers. All attendees were extremely impressed with the level of maturity and offer development in the Adelaide market.

The two days were packed with visits to a range of innovative convenience and grocery stores along with the state-of-the-art Drake’s Supermarket distribution centre providing attendees an understanding of the latest store formats and offers, and the chance to witness first-hand how industry leaders are pushing the boundaries of convenience retailing. Each stop was an opportunity to delve deeper into what makes these stores stand out in a competitive market.

The highlight of the tour, for many attendees, was meeting and engaging with their industry colleagues. These conversations provided valuable insights into emerging trends and best practices, and forged connections with their peers. This experience was extended as the tour enjoyed a group dinner at one of Adelaide’s premier restaurants, 2KW.

Theo Foukkare, CEO of AACS, said the AACS Down Under Study Tour has once again proven to be a beneficial learning and networking experience for all involved.

“With a wealth of new ideas and a renewed sense of inspiration, attendees are sure to return to their own stores and organisations with fresh perspectives and practical strategies to implement.

“A big thank you to everyone who participated and contributed to the success of this year’s tour. We look forward to continuing to explore and innovate together in the ever-evolving world of convenience retailing. Here’s to the next opportunity to come together, learn, and grow as an industry!”

The 2025 Down Under Study Tour will take place in New Zealand in April/May, with expressions of interest to open soon. ■

Carl's Jr St Peters

X Convenience Eyre

Learning about Drakes Eyre

OTR Fulham Gardens Drive Thru

OTR Trinity Gardens

SPAR’s night of nights

The 2024 SPAR Australia trade show and award night was a grand celebration of independent retailers and how SPAR

stands out from the crowd.

THE 2024 SPAR Australia Trade Show was held from 15-17 August on the Gold Coast, where winners of its Retail Awards were also announced.

Following a successful trade show at the Gold Coast Convention and Exhibition Centre, the Gala Awards Dinner brought together retailers, suppliers, directors, and staff of SPAR Australia to celebrate the achievements of the past year.

Hosted by Scott Williams, better known as The Doctor, the evening commenced with the presentation of the ‘Little SPAR Award’ named after its inaugural winner Bob and Judith Little from SPAR Maclean.

This year, Miles Hedge, former Chairman of SPAR Australia, was recognised for commitment and actions many years ago that allowed a smooth transition to the current ownership structure, with SPAR stating that without Hedge’s dedication, the SPAR we know today would not be here.

Taking out the Store of The Year awards was SPAR Tweed Heads, which won SPAR Store of the Year 2024,

and SPAR Express Morpeth, which won SPAR Express Store of the Year 2024.

These awards were presented by Lou Jardin, Managing Director of SPAR Australia, and Dimitri Spyrakis, SPAR Guild Council Deputy Chair.

SPAR Australia’s Retail Awards Program, which recognises retailers who are excelling in their business, were presented by Mark McGuinness, Chief Operations Officer of SPAR Australia, to the below retailers.

• SPAR Grocery Award – SPAR Tweed Heads

• SPAR Express Grocery Award – SPAR Express Morpeth

• Dairy / Freezer Award – SPAR Ballina

• Fresh Food Award – SPAR Malanda

• Food To Go Award – SPAR Express Oxenford

The Store Manager of the Year award was won by a very deserving Anastacia Riley, from SPAR Express Granville, who has climbed the ranks over five years from team member to store member to now area manager, where she is a trusted mentor and resource for her store managers, always ready to offer assistance and guidance.

SPAR Australia Retail Award Winners:

• SPAR Grocery Award – SPAR Tweed Heads

• SPAR Express Grocery Award – SPAR Express Morpeth

• Dairy / Freezer Award – SPAR Ballina

• Fresh Food Award – SPAR Malanda

• Food To Go Award – SPAR Express Oxenfor

Riley’s door is always open, and she is known for her problem-solving skills and her ability to turn challenges into opportunities for growth. Her tireless effort, dedication, and genuine care for her colleagues and customers alike make her a standout leader and a deserving team member for recognition.

The Community/Partnership/Foundation (CPF) Award was presented and awarded to SPAR Bourke, who has embraced the CPF concept and is an example for the rest of the network to follow.

Being one of the two supermarkets in town, SPAR Bourke need to ensure they understand their customers. What sets SPAR Bourke apart from their competition is being able to build long term relationships with both customer and suppliers, ensuring open communication where all benefit.

The store supports the local community that supports them, sponsoring many local community groups and schools, through fundraising and donations they maintain a strong community presence, supporting the organisations is crucial to the survival of smaller country towns.

Three suppliers from the trade show were also recognised for their stands, with Jardin and Colin Dwyer, National Merchandise Manager, presenting and thanking the suppliers for the effort they put into the event.

• Small Supplier Stand 2024 – Penfield Olives

• Medium Supplier Stand 2024 – Calbee Australia

• Large Supplier Stand 2024 – Suntory Beverage & Food ■

Pictured (l-r) are Colin Dwyer (National Merchandise Manager), Jo Goston, Angela Deale & Warren Jones (Suntory Beverage & Food) and Lou Jardin (Managing Director)

Pictured (l-r) are Mark McGuinness (SPAR Chief Operations Officer) and Rebecca Padovan & Jeff English (SPAR Malanda)

Pictured (l-r) are Dimitri Spyrakis (SPAR Guild Council Deputy Chairman), Sharon & Jason Bull (SPAR Express Morpeth) and Lou Jardin (Managing Director)

Pictured (l-r) are Mark McGuinness (SPAR Chief Operations Officer) and Grant Hawker & Duncan Harvey (SPAR Express Oxenford)

Pictured (l-r) are Mark McGuinness (SPAR Chief Operations Officer) and Anastacia Riley (SPAR Express Granville)

Pictured (l-r) are Mark McGuinness (SPAR Chief Operations Officer), Chandra Kollipara & Ramya Peddi (SPAR Bourke)

Pictured (l-r) are Colin Dwyer (National Merchandise Manager), Charmaine Witt & Gavin Witty (Penfield Olives) and Lou Jardin (Managing Director)

Pictured (l-r) are Dimitri Spyrakis (SPAR Guild Council Deputy Chairman), Prue & Jeff Sykes (SPAR Tweed Heads) and Lou Jardin (Managing Director)

Pictured (l-r) are Lou Jardin (Managing Director) and Miles Hedge

Pictured (l-r) are Mark McGuinness (SPAR Chief Operations Officer) and Anusha Ayileni & Sagar Madarapu (SPAR Ballina)

Mars to acquire Kellanova in AUD $55 billion deal

MARS HAS ANNOUNCED they have entered into an agreement to acquire Kellanova for USD $83.50 per share in cash, totalling USD $35.9 billion (AUD $55 billion).

The price of USD $83.50 represents about a 33 per cent premium to Kellanova’s unaffected 52-week high as of August 2, 2024. The deal will bring together some of the world’s largest confectionery and snack brands, with Kellanova owning brands such as Pringles and Cheez-Its.

Since splitting from WK Kellogg last October to focus on snacks and other foods, Kellanova shares have risen but were still trading at less than some of its peers such as Mondelēz International and Hershey, which made it an attractive acquisition target.

Poul Weihrauch, CEO and Office of the President of Mars Inc, said they have a substantial opportunity for Mars to further develop a sustainable snacking business that is fit for the future.

“We will honour the heritage and innovation behind Kellanova’s incredible snacking and food brands while combining our respective strengths to deliver more choice and innovation to consumers and customers. We have tremendous respect for the storied legacy that Kellanova has built and look forward to welcoming the Kellanova team.”

Upon completion of the transaction, Kellanova will become part of Mars Snacking, led by Global President Andrew Clarke and headquartered in Chicago. Mars intends to apply its brand-building approach to further grow Kellanova’s brands, including accelerating innovation to meet evolving consumer tastes and preferences, investing locally to expand reach and introducing more better-foryou nutrition options.

Steve Cahillane, Chairman, President and CEO of Kellanova, called it a truly historic combination with a compelling cultural and strategic fit.

“We are excited for Kellanova’s next chapter as part of Mars, which will bring together both companies’ world-class talent and capabilities and our shared commitment to helping our communities thrive. With a proven track record of successfully and sustainably nurturing and growing acquired businesses, we are confident Mars is a natural home for the Kellanova brands and employees.”

Kellanova currently makes its products in 21 countries and markets them in over 180 countries, with brands in Australia including Pringles, Nutri-Grain, Pop-Tarts, and LCMs. Mars has a number of brands in Australia, spanning the confectionery, food, and pet care categories.

Suntory Oceania’s new $400m facility starts production

PRODUCTION HAS OFFICIALLY started at Suntory Oceania’s new $400m+ beverage manufacturing facility in Queensland, which will be the production and distribution hub for over 40 brands coming from the new Suntory Oceania partnership.

The 17-hectare site has the capacity to hold over 50,000 pallets of product as well as a high-speed bottling line and two canning lines that can fill 180,000 cans per hour.

As part of the new $3 billion partnership, the new facility will produce Suntory’s RTD portfolio of brands including -196, Canadian Club and Dry, and Jim Beam and Cola, as well as a variety of soft drinks including V Energy which was the first product off the line.

Darren Fullerton, CEO of Suntory Beverage & Food Oceania, said the start of production at the world-class facility represents a pivotal moment for Suntory Oceania.

“We are excited about the growth this will unlock for Suntory in the region, and the opportunities we will be able to offer our people, our customers, and our consumers.

“Full ownership of our supply chain will enable more capacity, more control and most importantly, more opportunity to innovate. With this new site we are well positioned to disrupt and ignite the category with our full multi-beverage offering.”

The facility also possesses stateof-the-art sustainability credentials including 14kms of solar panels, sustainable heating and cooling technology and onsite waste management and water recycling facilities setting a benchmark for sustainable manufacturing.

Suntory’s Queensland facility is set to officially open in mid2025 in line with the commencement of alcohol production and the Suntory Oceania partnership.

L-R: Darren Fullerton, CEO of Suntory Beverage & Food Oceania, and Mark Hill, Managing Director, Suntory Global Spirits Oceania.

Stuart Alexander & Co appoint Caroline Waite as new ANZ CEO

C&I speaks to Caroline Waite, new CEO of Stuart Alexander & Co, about what she brings to the role and her plans moving forward.

STUART ALEXANDER & CO has appointed experienced FMCG leader Caroline Waite as the new CEO of the business for Australia and New Zealand.

Bringing a wealth of experience in both sales and marketing, Waite is set to lead the 140-year-old company into its next phase of growth and innovation.

Waite’s career journey spans across various sectors within the consumer industry, including healthcare and fast-moving consumer goods (FMCG). She began her career as a marketing graduate with Bayer Consumer Care, where she spent nearly eight years in various marketing roles. Her career then took her to Hong Kong, where she worked for a branding agency in the consumer space. Upon returning to Australia, she joined Frucor Suntory, spending a decade in marketing and sales roles, ultimately rising to the position of Sales Director for Australia.

Speaking to C&I, Waite shared her excitement about her new role at Stuart Alexander & Co, reflecting on her 12-month tenure with the company.

“The opportunity captures putting sales and marketing together for a broader leadership impact, which ultimately has been part of being appointed into this role.”

Describing her leadership style, Waite emphasised her passion for ideas and her focus on building strong teams.

“I’m a catalyst; I love ideas and am probably most known for my passion and energy. I lead

with a broad team around me that can help turn ideas into actions and plans.

“I’m about building really good teams that can help execute your vision, because everyone has their limitations, including me. I like to lead from within the team, side by side with people that are doing great things. Ultimately in our business, it starts at the store and works back from there, so prioritising team on the front-line is a big part of what I’m about.”

Looking ahead, Waite’s vision for Stuart Alexander & Co involves leveraging the company’s unique position as a service provider in the consumer goods industry.

“We’re one of Australia’s oldest familyowned businesses, with a history of entrepreneurialism that has allowed us to evolve with the times. My vision is to help the business take the next step in that evolution.”

Waite highlighted the company’s role in taking other brands to market, providing a wide range of services beyond traditional distribution.

“There’s a lot of room for us to grow our service offer much broader. That unique spot in the middle has so much opportunity to further the business. We could really expand on any sort of level of service provision that meets the market need and the brand partner need.”

Waite’s appointment comes after Nick Nairn’s decision to step down, following eight years in the role of ANZ CEO. Waite and Nairn will work together to ensure a smooth transition before Nairn’s departure in mid-October. ■

“I’m a catalyst; I love ideas and am probably most known for my passion and energy. I lead with a broad team around me that can help turn ideas into actions and plans.”

– Caroline Waite, CEO, Stuart Alexander & Co

L-R: Gagan, Robby, and Garry Sawhney

The rise and rise of IPL Retail

Driven by a clear strategy and a focus on delivering high-quality products, IPL Retail has gone from strength to strength.

OVER THE PAST few years, IPL Retail has seen significant growth, and Robby Sawhney, Corporate Relations Head at IPL Retail Group, discusses what he believes is behind this impressive rise, highlighting several key factors behind the company’s success.

“Staying ahead of market trends and adopting the latest technology, a dedicated research and development team driving innovation, rigorous quality control combined with competitive pricing, ongoing market trend analysis for informed decision-making, and a focus on efficiency and proactive problem-solving. Maximising value for both retailers and end customers through shared benefits has also been a priority.”

A key driver of this success has been IPL Retail’s ability to adapt its product range to market needs. Starting with mobile accessories, the company has expanded to offer a diverse selection, which includes plush toys, sunglasses, thongs, caps, beanies, and socks.

“This growth has been driven by market demand, in-depth research, and valuable feedback from our sales and research teams. We continually strive to identify products that best fit the market’s needs. By positioning ourselves as a one-stop shop, we empower retailers to benefit from a broad range of high-quality products at competitive prices, with quality always as our top priority.”

The company’s recent milestones are also a testament to its impressive growth. IPL Retail has seen steady monthly expansion, requiring it to relocate to a third warehouse within just four years of operation.

“We have seen consistent monthly growth and continue to add new retailers to our network by offering unique solutions that set us apart from the competition. Additionally, we’ve forged strong partnerships with major corporations such

“By positioning ourselves as a one-stop shop, we empower retailers to benefit from a broad range of high-quality products at competitive prices, with quality always as our top priority.”

as Pearl Energy, Vibe Petroleum, and Metro Petroleum, and recently became part of the UCB buying group.”

Despite its rapid success, IPL Retail has faced challenges, as any growing business does. However, Sawhney points out that the company’s ability to tackle these challenges efficiently has been key to its continued progress.

“From product improvements to servicing clients more effectively and enhancing our logistics, we’ve continuously

worked to overcome these obstacles. Our ability to solve these challenges efficiently has been a key driver of our growth and success,” he says.

Looking ahead, IPL Retail plans to continue expanding by staying adaptable and focused on emerging trends.

“In addition to expanding our current product offerings and enhancing our service quality, we are also working on a few exciting new categories that are a little surprise for now but will soon be available to our retailers.”

Sawhney also acknowledges the dedication of the IPL Retail team, whose efforts have been crucial in driving the company’s success.

“Gagan, leading operations and product development, brings innovation and excellence to our offerings. I focus on managing corporate relations and external market strategies, which are key to expanding our market presence and building strong partnerships. Garry supports these efforts with a strong emphasis on sales and market strategies. Our backend and sales teams have also been instrumental in achieving our goals. Together, our combined expertise and dedication are essential to our ongoing growth and success.”

With a focus on innovation, quality, and strong partnerships, IPL Retail is well-positioned to continue leading in a competitive market.

Beston Global Food Company enters voluntary administration

BESTON GLOBAL FOOD Company has entered voluntary administration after an attempt to sell the South Australian dairy company failed.

Beston, a major processor of dairy products available in OTR, Metcash, and Woolworths, said in a statement that it had experienced “a perfect storm of adverse events in recent times”.

Megmilk Snow Brands, a Japanese company made an offer to acquire Beston’s cheese and lactoferrin production facility in Jervois, but that sale did not eventuate.

Fabrizio Jorge, CEO of Beston, said he regrets the Megmilk Snow Brands offer could not be progressed through to completion.

“The Megmilk offer would have enabled all of the jobs at Jervois to be preserved and would have led to an increase in demand for milk for processing at the Jervois factory over time.

“It would have represented a win for the workers, a win for our loyal dairy farmers and ultimately would have been a win for the whole of South Australia as the significance of the Jervois plant in producing premium quality, health enhancing products from dairy have become increasingly recognised around the world via the global marketing and distribution networks of Megmilk Snow Brands.”

Beston entered Covid with relatively little debt and came out the other side with a debt burden that weighed heavy as interest rates and operating costs increased and global dairy commodity prices remained volatile.

The company has appointed KPMG’s Tim Mableson, James Dampney, Gayle Dickerson and David Kidman as administrators.

The administrators have just commenced the administration process where they now control the assets, trading, and day-today operations of Beston, with the priority being to undertake an immediate assessment of the business and its operations to assess options and notify stakeholders of the appointment.

The administrators’ current intention is to continue to trade Beston while an assessment of trading is undertaken and options for its sale and/or recapitalisation are explored.

Skyrocketing cocoa prices set to hit Australia soon

Chocolate producers in Australia are bracing for the impact of skyrocketing cocoa prices, with significant price hikes expected to be passed on to consumers.

According to a new report by Rabobank, a specialist in food and agribusiness banking, the worst of the cocoa crisis is yet to come as the global chocolate industry grapples with a supply shortage and rising production costs.

In the report titled Soaring Cocoa Prices: The Worst is Yet to Come, Rabobank warns that the true impact of the cocoa crisis has not yet fully materialised, with many companies hedging prices and supply contracts up to a year in advance.

“Significantly higher chocolate prices will likely hit shelves over the coming months and into 2025, providing a major challenge for the chocolate sector, which is already battling a longer-term structural decline in demand,” the report states.

Paul Joules, Analyst at RaboResearch, said since January 2023, cocoa futures have shattered the calm of their previous trading range, peaking at nearly USD $12,000 per metric ton in the first half of 2024.

“This dramatic increase, fuelled by a global cocoa shortage, is primarily due to a disappointing harvest in West Africa, the source of 70 per cent of the world’s cocoa.

“The International Cocoa Organisation (ICCO) reports a 14.2 per cent drop in global cocoa production for the 2023/24 season, leading to a shortage of approximately 462,000 metric tons and the lowest cocoa stocks in 22 years.”

Joules said chocolate manufacturers are struggling with cocoa costs, which are reflected in higher local retail prices.

“This is illustrated in the most recent quarterly (June) Consumer Price Index data, from the Australian Bureau of Statistics, which showed year-on-year inflation in the Snacks and Confectionery category – of which chocolate is part – was at 4.6 per cent.”

Despite these rises, the full effect of the cocoa crisis has yet to hit Australian shelves. The steepest price increases are expected in the second half of 2024 and into 2025, with dark chocolates containing higher cocoa content likely to be most affected.

The sale to Megmilk Snow Brands did not eventuate

Cocoa was trading at nearly USD $12,000 per metric ton in the first half of 2024

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Australia on track to sell 100,000 electric vehicles in 2024

THE AUSTRALIAN AUTOMOBILE Association’s EV Index shows there were more than 30,000 EV sales in the second quarter of this year.

This is the first time Australia has cracked that figure in a single quarter, with the Index showing that battery electric (BEV) and plugin hybrid vehicle (PHEV) sales represented 9.6 per cent of new light vehicles sold in Q2.

Samantha Johnson, Chief Executive of the Electric Vehicle Council, said these sales figures are without precedent, which is extremely encouraging given the broader economic pressures with high interest

rates and the cost of living limiting people’s ability to purchase new cars.

“The continuing strength of electric vehicle sales means Australia remains on track to hit the 100,000 EV annual sales target in 2024.

“These figures demonstrate that Australians want more electric cars and governments need to listen to this demand by continuing to provide support for electric vehicles.

“We have seen several states prematurely withdraw incentives – it is critical that governments implement targeted programs

New hydrogen fuel station to be built in Brisbane

A GREEN HYDROGEN hub set to be built at the Port of Brisbane is expected to create a blueprint for other hubs across eastern Australia.

A joint collaboration between Lion Energy, Mitsubishi, and Samsung, the hub, which consists of a green hydrogen production and dispensing infrastructure has a total production capacity over 300 tonnes per annum.

Tom Soulsby, Executive Chairman at Lion, said they are delighted to partner with DGA Energy Solutions Australia Pty Ltd (DGA), a wholly owned subsidiary of Mitsubishi Corporation, and Samsung, who bring a wealth of experience in their respective fields.

“Their interest reflects a confidence not only in the significant potential for green hydrogen in Australia but also in Lion’s capabilities. For Lion, the transaction results in the Project being funded and will allow us to allocate existing and future capital for new projects.”

Under the signed agreement, DGA and Samsung will initially pay a total of A$3.7 million to Lion for historical and ongoing pre-construction costs. In return, DGA and Samsung C&T will each become entitled to 25 per cent interest in the project, while Lion will own 50 per cent.

Lion has already entered procurement agreements with key equipment providers which has enabled the company to secure the supply of two electrolysers and a refuelling

that enable more Australian households and businesses to make the switch to electric vehicles.”

Johnson believes misinformation is hampering the EV transition.

“The facts are that EVs are cheaper to own and run than ICEs, they reduce air pollution and they’re essential to reducing our carbon emissions.

“We need the EV market to grow to meet our climate targets – the National Vehicle Efficiency Standard will play a role but there is much more that needs to be done to reduce the nation’s transport emissions.”

package. Two hydrogen tube trailers have already been secured and are currently being leased to third parties at commercial rates until required for the Project.

“We are now quite confident that our initial markets for our green hydrogen production will be the displacement of grey hydrogen to green hydrogen for industrial customers, fuel cell gensets (which displace oversized and inefficient diesel gensets at construction, mining and event sites) and heavy mobility players such as bus operators and truck fleet managers. We expect to update the market on offtake agreements in Q3 2024,” explained Soulsby.

BEV and PHEV made up 9.6 per cent of new light vehicles sold in Q2 2024

RAA installs new EV charging sites across South Australia

THE ROYAL AUTOMOBILE Association (RAA) has installed four new RAA Charge EV charging sites in SA, bringing the total network to 138.

The four sites, at Port Augusta South, Coober Pedy, Coonalpyn, and Meningie, feature 200kW Ultra Raid or 150kW Rapid charging stations, bringing the network four closer to its planned 140 site network.

Nick Reade, CEO of RAA, said demand for the network continues to grow, particularly in regional areas.

“To date, RAA Charge has powered more than 50,000 charging sessions across South Australia, with 57 per cent of those charging sessions occurring in regional areas. We continue to see spikes in interstate and international users during peak holiday times and during major events, but overall, 85 per cent of network users are from SA.

Port Augusta, as a prominent gateway to the north of the state and West Coast, now has five charging sites, providing locals and tourists multiple charging options.

“We now have more than 10,000 registered EV drivers on our roads in SA.”

- Nick Reade, CEO, RAA.

In addition, the new site in Coober Pedy completes the network's northern route via the Stuart Highway, through to the Northern Territory.

“We now have more than 10,000 registered EV drivers on our roads in SA, and we’re proud to be playing a lead role in keeping them moving across our great state,” said Reade.

United Petroleum to offer discount fuel to seniors in WA

UNITED PETROLEUM IS partnering with the WA State Government to offer WA Seniors Card members discounts on fuel.

The discount will see WA Seniors Card members save four cents per litre on fuel, with an estimated average saving of $70 a year.

Judith Russell, Head of Loyalty at United Petroleum, said they were thrilled with the new partnership providing seniors with the opportunity to save money.

“United is 100 per cent behind helping seniors save at the bowser. Our already low fuel prices together with this discount helps provide further relief to the cost of living. We’re proud to be the go-to fuel service station of choice for thousands of seniors right across WA.”

There are 34 United Petroleum fuel outlets in Western Australia, including 11 in regional areas, and more than 400 around Australia.

Don Punch, Seniors and Ageing Minister, said the Cook Government is committed to supporting older Western Australians with the rising cost of living, and to ensure they stay connected to their community.

“Rising fuel costs can put pressure on household budgets, and I would like to thank United Petroleum for their commitment to reducing the cost of living with this new fuel partnership.”

Russell explained that WA Seniors Card members simply need to register online for the United app or plastic United fuel discount card.

“If seniors choose the United app, this can be downloaded into a smartphone and used straight away, while the plastic card will be delivered within five to 15 business days.

“Members need to show the barcode in the United app or swipe the magnetic stripe on the back of the plastic card at the time of purchase at participating United service stations to save the 4 cents per litre.”

The discount can be used once a day for a purchase of a maximum of 150L in a single transaction across United Petroleum’s entire range of fuel.

Seniors will save an estimated $70 a year on fuel

RAA now has 138 South Australian EV charging sites in its network

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