epay May 2016 by The Intermedia Group

MAY 2016

EOFY MADE EASY

We’ve got your end of financial year needs sorted

ALSO INSIDE: Opal shines Sydney’s travel card is booming Mother’s Day Spoil mum with one of our gift cards

BOOST YOUR BUSINESS WITH PREPAID TOP REASONS TO GET ON BOARD WITH OPTUS

Great Prepaid plans for flexibility and freedom There is no better time to be an Optus Prepaid retailer! Optus has a range of different plan options, with features like long expiry through to awesome data inclusions, to suit the needs of your customers. For plan info go to optus.com.au/prepaidplans

Product range $2 SIMs are an essential item for your Optus range in store. Build on this with $10, $30 & $40 SIM Starter Kits. We also have a great range of handsets including the 4G ALCATEL Pixi 4.5” RRP $69 and the affordable ZTE F286 RRP $29.

Network you can rely on We cover 98.5% of the population with 3G, and our superfast 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns. With a compatible 4G device and plan, your customers can enjoy superfast downloads and web browsing on the 4G Plus network.

We’ve got your back Burning questions about sales? Need to order stock? Want a point of sale solution that suits your store? Have a chat with our contact centre on 1300 30 79 79. They can take your call 8am to 6pm AEST Monday to Friday.

Build customer awareness with POS Telco is proven to drive more foot traffic, but only achieve if people know it’s there. In other words, merchandising is critical. We’ve got solutions to suit your business and build awareness.

Give us a buzz on 1300 30 79 79 or visit prepaidservices.com.au to find out more.

Counter SIM Stands

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Fair Go Policy applies. THE NITTY GRITTY. 4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device. Check coverage at optus.com.au/coverage and our Prepaid plans at optus.com.au/prepaidplans Compatibility: If you bring your own device, make sure it’s not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility SIM Starter Kits: Credit expiry and included value will depend on your plan. General: Availability of products and devices may vary based on location, retailer and stock. Mobile phones may be network locked. For unlocking fees see optus.com.au/unlock

MAY 2016

www.epayaust.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayaust.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome G

reetings everyone and I trust our latest edition of epay World magazine finds you all having a successful 2016 so far. Inside you’ll find what’s trending right now in the world of prepaid and which epay products will drive your sales even further at this time of year. Our software range will be especially popular for our electronics retailers in the coming months as consumers look to get all of their finances in order ahead of the end of the financial year. People will be looking to purchase epay’s software products to assist with their tax return or as a business expense that can be written off. From page 6, our four-page EOFY feature details what electronics retailers can do to maximise EOFY sales as well as some key epay products to promote in store. On page 16, we continue to focus on the EOFY, and we offer some great tips on how people can get the best possible return come June 30. Also inside this issue we highlight how epay has Mother’s Day covered this year with our comprehensive range of gift card products from the likes of Myer, David Jones and Westfield. See page 20 for what to spoil Mum with this year, while on page 22 we feature the latest gadgets that can be used in conjunction with the epay products available in your store.

“Our software range will be especially popular for our electronics retailers in the coming months as consumers look to get all of their finances in order ahead of the end of the financial year.” For our Sydney convenience retailers, it’s all good news in terms of the Opal travel card as it goes from strength to strength as the dominant public transport payment method. On page 18 we chat with the NSW Minister for Transport and Infrastructure Andrew Constance about how the Opal card is far superior to the old paper tickets. The success of the Opal card in recent years has definitely been enhanced by its relationship with epay and the broad range of independent retailers it has on its network. The retailer profile in this edition sees us catch up with Kristen Robb, Store Manager at Leading Edge Computers in Dubbo. Since adding the epay software category to his store, Kristen has been able to sell a larger range of software products with no financial risk and with no upfront costs. See page 26 for the full interview and an insight to how epay’s software products could work for you as well. Kind regards, Matt Blayney Country Manager

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CONTENTS

FEATURES

COVER FEATURE We’ve got people’s software needs covered for the end of the financial year

UCB CONFERENCE We attended the United Convenience Buyers Conference

STORE OPENING Microsoft opened its flagship Sydney store

EOFY TIPS How to make this time of year hassle free and rewarding

REGULARS 5

WHAT’S HOT The big ticket items right now with consumers

26 INTRODUCING Retailer profile – Kristen Robb Leading Edge Computers, Dubbo

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TERMINAL NEWS The latest epay news for retailers

GAME REVIEWS The new Xbox and PlayStation titles on the market

BLOG IT Great ways for you to get online assistance for your business

PRODUCT SPOTLIGHT

WHAT’S

HOT

These are the three big ticket items with consumers right now.

1. Trend Micro

The Trend Micro range of products enable people to work online with peace of mind and hence why, as we approach the end of the financial year, they are hot products for our software retailers. If you’re looking to work, socialise, browse or learn online, Trend Micro have the security products for you. They also have iOS and Android devices covered, safeguarding against lost devices and data as well as viruses, spyware, dangerous websites, malicious apps and more.

2. iTunes An iTunes gift card lets you shop at the iTunes Store – 24 hours a day, seven days a week, including music, movies, TV shows, apps, audiobooks and more. iTunes cards are available in denominations of 20, 30, 50 and 100 AUD. These have become so popular now that it is a given that retailers display them clearly in-store, in prominent places like on an epay merchandised stand near your point of sale or in high traffic areas.

3. Microsoft Office Featuring some of the most trusted and widely used software applications in the world, the Microsoft Office suite are always hot products. But at this time of year, when people are getting all of their software needs in order, they are extremely popular. Turn to page 6 to check out our end of financial year software cover feature which details different types of Microsoft Office POSA products on the market.

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RETAILER CHECK LIST

✓ Stock up on epay’s software range

✓ Keep the epay merchandised stands well stocked

✓ Be up-to-date about what the software products are

✓ Talk to your customers about their software needs

✓ Trial new software products to test the market

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COVER FEATURE

With the financial year ending, now is the time for electronics retailers to benefit from epay’s range of software products as people look to get their finances in order.

ith time passing quicker than ever, people often find that the end of the financial year creeps up on them faster and faster. Because of this, the time and work involved in sorting one's finances can seem bigger than it really is. But epay’s range of software products have people’s needs for the EOFY covered. They take the hassle out of the process and our electronics retailers should be promoting them front and centre in their stores to bring their attention to shoppers. When someone is purchasing a new computer, phone or tablet, or they are simply shopping in your store, make sure you are investigating their needs and whether any of epay's software products could help them with the EOFY or any other of their software needs. Do they need to upgrade or renew their Microsoft Office suite? Will they require the type of protection that Trend Micro offers via their online security products when they are working online? Or do they need the latest MYOB products, which are perfect for the EOFY, to ensure all the day-to-day running of their businesses are in order?

It is also a great idea to order one of epay’s merchandised stands – to display the software range either on your shop floor, in high foot traffic areas, or at the point of sale via our counter-top spinner stands. These will easily identify your store as stockists of these great products and may just inspire a lastminute purchase. If you haven’t already, talk to our customer service team about getting on board with our software products, or if you already stock them, why not try an all-new product to test the market. One of the key aspects of our products is that you only pay for what you sell, when you sell it. Therefore you don’t have to worry about loss of revenue if a product doesn’t prove popular with consumers. They also take up minimal space, as opposed to boxed, physical versions of software products, so they can be trialled in-store without disruption. To find out more about our software range and how it can work for you, or to trial new software products in your store, contact our customer service team today on 1300 301 408.

Turn over to check out the Trend Micro and Microsoft Office software products that will be useful items as people get their finances in order e p a y M AY 2 016

COVER FEATURE

NOW TRENDING We chat with David Sexton, Trend Micro’s Retail Channel Manager, about why their products are so useful at this time of year and how retailers can benefit.

Why are Trend Micro products useful at this time of year as people sort out their end of financial year requirements? Trend Micro products allow users to do great things online safely and are designed to help protect you when doing your day-to-day online activities. With Trend Micro you can: • Socialise online, knowing your privacy is better protected on social networks • Browse online with protection against dangerous websites and malware • Work online with the peace of mind that your business and data are protected • Learn online knowing you’re protected from online threats How is Trend Micro solving issues around security for iOS and Android devices such as tablets and phones? Trend Micro Mobile Security provides data and privacy protection for your Android and iOS devices, safeguarding against lost devices and data, viruses, spyware, dangerous websites, malicious apps and identity theft on Facebook. What new and exciting innovations has Trend Micro made in the POSA product category? Trend Micro has introduced a new larger format POSA card that comes with a CD. The card is still a hang-sell, but now gives the customer the choice to install their software via disc or download. What are the keys to being a successful retailer of Trend Micro products? The feedback we have received from retailers is that having trained and knowledgeable staff on the sales floor has been the key to their success. This allows the staff to explain the real-world risks of being online and why it is important to protect all your devices. Why do you offer POSA products to consumers and what are the benefits of doing so? The major benefit is really to the retailer more than the customer. Zero-cost inventory and smaller packaging are major draw-cards to retailers. For the consumer, there is a bigger range on offer and the products are always in stock. What is the key benefit for Trend Micro having epay as a partner? Being able to offer a consignment model to our retailers, allowing them to be cash-flow positive when selling our products. 8

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MAXIMUM SECURITY 10 For users with multiple devices Trend Micro’s Maximum Security 10 offers comprehensive protection for PC, Mac, Android and iOS devices. For six different devices across a one year period, users can protect themselves against viruses, cyber-criminals, identity theft, ransomware and other online threats. With Maximum Security 10 you can shop, bank, browse and share online safely. MOBILE SECURITY Whether you’re an iOS or Android device user, Trend Micro has the mobile security product for you. Protect your phone or tablet for a year against phishing and identity theft. This product blocks fraudulent websites, protects your privacy on Facebook and Twitter, lets you back up and transfer your contacts, locates a missing device and monitors your daily data usage.

COVER FEATURE

SUITE DEAL!

The Microsoft Office suite of products are just the ticket for a multitude of people at this time of year as they look to update their software needs.

OFFICE 365 HOME Built to help you and your household get things done from nearly anywhere on your favourite devices. Get the Office experience on 5 PCs or Macs, 5 tablets and 5 phones.

OFFICE HOME & STUDENT This product is perfect for a student whose needs may change from yearto-year. A subscription can be bought or renewed for one year and can be used for both Windows and Mac.

OFFICE HOME & BUSINESS Create and communicate faster with time-saving features, a new modern look, built-in collaboration tools, and the power of Outlook for email, calendars and contacts.

Visit epayworldwide.com.au to find out more

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On $30 and above Prepaid Combos.

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For assistance with sales, merchandising and product information, we have a national sales team offering regular service calls. Contact YES Distribution: t 1300 730 343 w yesdistribution.com.au e sales@yesdistribution.com.au

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The nitty gritty: 1: Offer available to customers who activate or recharge on a $30 or above Vodafone Combo Starter Pack or recharge before 31.05.16 (inclusive). Bonus data has the same limitations, conditions and expiry as your standard data inclusion. Data for use in Australia only. Once data inclusion is used, you will need to purchase a data add-on or recharge to continue using data. Not for commercial or resale purposes. Offer not transferrable or redeemable for cash. Subject to change. 2: Excludes Premium services and video calls. Standard voice calls to selected list of countries. Countries may change from time to time, see www.vodafone.com.au/internationalcountries for list of current countries. Fair use policy applies. See vodafone.com.au/fairuse. Calls to other countries deducted from combo credit. 3: Excludes premium services and video calls. Countries are China, Hong Kong, India, Malaysia, NZ, Singapore, South Korea, Thailand, UK and USA. Fair use policy applies. See vodafone.com.au/fairuse. Calls to other countries deducted from combo credit. All inclusions expire after 28 days or upon next recharge, whichever occurs first. MV00986 03.16

SPECIAL EVENT

UCB CONFERENCE epay Australia recently attended the United Convenience Buyers (UCB) Conference at the Royal Pines Resort on the Gold Coast as a 'silver sponsor'. This annual event brings together the managers and owners from the stores under the UCB group, as well as UCB staff and suppliers who distribute the vast range of products sold through these stores. As usual there was a lot happening throughout the three day conference, including the Coca-Cola welcome dinner, a business session, the trade show and the gala dinner on the closing night. UCB CEO Darren Park was the first speaker during the business session, and even shared his own survival experience

epay’s James Cowlishaw (far left) and Kim Cousins with BP North Urunga’s Terry Flynn and First Choice Convenience Store’s Sudheer Guduru receiving their $100 Visa gift cards 12

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SPECIAL EVENT

The trade show provided attendees the opportunity to visit the supplierâ&#x20AC;&#x2122;s stands and learn more about their products, as well as sampling the produce

The Coca-Cola welcome dinner included fireworks and an array of special guests who entertained the crowd

Finance expert Michael Pascoe gave insights on the current economy

The closing night gala dinner provided the opportunity for everyone to let their hair down and enjoy the Survivor-themed evening e p a y M AY 2 016

SPECIAL EVENT

NEW MICROSOFT STORE PARTNERS WITH EPAY Microsoft opened their first flagship store outside of North America at Sydneyâ&#x20AC;&#x2122;s Pitt St Mall in November last year, where a crowd of over 2000 queued for hours for the chance to be the first people in the doors. The new store has been designed over two floors and features plenty of space for customers to explore and experience the many Microsoft products. epay has been partnered with Microsoft for over five years and the new store provides a great opportunity to display the full range of Microsoft POSA products. epay continues to expand its retail footprint by partnering with major retailers to bring Microsoft products such as Office, Windows, Xbox 360 Live and Xbox MusicÂ to stores across Australia. 14

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EOFY SPOTLIGHT

TOP EOFY TIPS It’s that time of year again and to ensure you’re getting what you’re entitled to and the best possible return come June 30 there are a few simple things you can do at tax time. Take a look at our list of top tips to help navigate the end of financial year hassle free and to maximise your tax return.

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EOFY SPOTLIGHT

Tip #1

Health Insurance

Tip #2

Get organised

Tip #3

Give to charity

Tip #4

Spend to save

Tip #5

Boost your super

Individuals and families on incomes above the Medicare levy surcharge (MLS) thresholds are liable to pay the MLS for any period during 2015–16 that they did not have private patient hospital cover. But this can be avoided if people take out the appropriate level of hospital cover with a private health insurance provider. If you need it, make sure you shop around and get the best cover for your needs. There are excellent health insurance comparison websites online to help with this process.

If you’ve got receipts and files lying all over the house, or in your car or office, now is the time to get all your tax-time documents in order to ensure you’re claiming for everything you are entitled to. That means making sure anything related to expenses, insurances and investments are safely filed away ready for when you undertake your tax return. It’s also a good idea to ask the experts at this time of year. There’s a reason three-quarters of Australians use a tax accountant every year – they know the system better than the rest of us. If you’ve had a straight-forward return, you might want to go for the DIY option, but most people could benefit from the help of an expert.

A gift to those in need is not only a really positive thing to do as a business or as an individual, but it will also help reduce your taxable income. So before June 30, think about giving to a charity and you could even consider setting up regular payments to claim for next year’s tax return. For a list of great charities to get involved with, visit the Government’s Australian Charities and Not for Profits website at acnc.gov.au.

It may be time to update certain things in your work environment to be eligible for extra deductions come tax time. Make sure you actually need the item and that it’s related to your profession to be able to claim a tax deduction. Check the Australian Taxation Office website for more details.

If you’ve got any spare cash, extra savings or a bonus coming up, think about contributing extra into your super. You can sacrifice up to $30,000 of your before tax income into super which will only be taxed at 15 per cent. You can also contribute up to $180,000 of your after-tax income as well and you won’t get hit by any further taxes. And even though there’s not long left, it’s not too late. If you can spare the cash you could contribute some or even all of your June pay to super.

Why should retailers stock Lycamobile? Grow your business with the world’s largest international MVNO Range of international, national and data bundles available to suit all customer needs.

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One number to call for all support, ordering and POS solutions.

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PRODUCT SPOTLIGHT

OPAL CONTINUES TO SHINE It’s only been a few short years since Opal arrived, but it’s transformed how people travel on public transport for the better.

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PRODUCT SPOTLIGHT

ith most paper travel tickets now no longer sold, Opal is the first choice of public transport travellers in Sydney, Newcastle, Wollongong and surrounding regions. In fact there are now more than six and a half million cards in use – keeping epay retailers busy across the NSW Opal network. Minister for Transport and Infrastructure Andrew Constance explains why the Opal card is so popular. "Opal is simple and convenient to use and has many advantages over the oldstyle paper tickets, including daily and weekly fare caps, free travel after eight paid journeys each week, and 30 per cent discount off-peak train fares.” It’s these features, plus lower single fares, that make it so easy for all public transport customers to benefit, no matter how often they travel. Most paper tickets went out of circulation on New Year’s Day this year, and the only ones still in use across the NSW Opal network are single Adult and Concession singles and returns. This means Pensioner Excursion Tickets, TravelTens and MyMulti Weekly paper tickets are no longer available across the transport network. The success of the Opal card in recent years has definitely been enhanced by its relationship with epay and the broad range of independent retailers it has in its network. Independent retailers have the ability to reach a wide demographic of people and, traditionally, they are open for longer hours. There are now over 2,000 epay retailers who are official Opal sites, where

"Opal is simple and convenient to use and has many advantages over the old-style paper tickets, including daily and weekly fare caps, free travel after eight paid journeys each week, and 30 per cent discount off-peak train fares,” Minister for Transport and Infrastructure Andrew Constance customers can get Opal cards and top up when they need to. Opal sites are prioritised based on location, but if you’re interested in becoming a possible future site, you can call our customer service team on 1300 301 408 or email epaysupport@epayaust. com.au.

Opal sites are prioritised based on location, but if you are interested in becoming a possible future site, you can call our customer service team on 1300 301 408 or email epaysupport@epayaust.com.au. e p a y M AY 2 016

GIFTING SPOTLIGHT

MOTHER’S DAY GIFT GUIDE Wow your Mum or wife this Mother’s Day with this selection of great gift ideas that are available to purchase with our latest range of epay gift cards.

BENEFIT TOTAL MOISTURE AT MYER Have Mum say goodbye to dry skin and hello to total moisture with Benefit’s facial cream that provides concentrated immediate and long-term hydration. With a Myer gift card, Mum can purchase this in store.

TOM FORD AT DAVID JONES White Patchouli – the note synonymous with earthy beauty and non-conventional glamour – is one of Tom Ford’s latest fragrances that will make Mum feel even more special this Mother’s Day. With a David Jones Gift Card, Mum can purchase this, or any one of the hundreds of the world’s best perfumes in store or online at davidjones.com.au.

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LET HER DECIDE WITH VISA Can’t decide what to get Mum this Mother’s Day? Look no further than a prepaid credit card from Visa. They can be used just like a credit card anywhere prepaid Visa is accepted on a whole range of things, from a spa treatment to a long lunch. A $5.95 activation fee is required.

GIFTING SPOTLIGHT

SHOPPING SPREE AT WESTFIELD Rather than make a decision on a specific gift, let Mum spoil herself and buy something she’ll really love with a Westfield Gift Card. Westfield Gift Cards can be used at over 8,000 participating retailers in Westfield centres Australia wide, and can be used just like an EFTPOS card. They can also be loaded with any value between $10 - $995.

INSIDE AMY SCHUMER ON STAN Give Mum a break from everything this Mother’s Day and let her binge out on her favourite shows, like Inside Amy Schumer, or movies with a gift card from streaming service Stan. Stan gift cards can be used to start a new subscription, applied to a current subscription and even to reactivate a suspended or cancelled account.

MOTHER’S DAY AT EVENT CINEMAS What could be better for Mum on Mother’s Day than a night at the cinema to catch the new film that just happens to be titled ‘Mother’s Day’ – starring Julia Roberts and Jennifer Aniston. Grab an Event Cinemas gift card to purchase movie tickets and food from the candy bar, or splash out and treat Mum to the amazing Gold Class experience.

Why should retailers stock Lycamobile? Grow your business with the world’s largest international MVNO Range of international, national and data bundles available to suit all customer needs.

LOW COST INTERNATIONAL CALLS FROM

China

India

Hong Kong

Malaysia

Landline & Mobile Flagfall 29¢

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One number to call for all support, ordering and POS solutions.

SIMs now available for all smart phones

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RETAILER PROFILE

SPOT LIGHT... Kristen Robb – Store Manager Leading Edge Computers Dubbo and Orange

How long have you been stocking epay product and why did you start? For the last seven years, and we started selling through epay to get access to pre-paid credit for telecommunication companies and as another source of revenue. Which epay products do you stock? The main products we sell are: phone and internet prepaid credit, Apple iTunes gift cards, Microsoft Office, Trend Micro Security, Adobe Software, MYOB and Xbox Live. How have these benefitted your store? We don’t have to purchase the stock up front and therefore we effectively buy the stock as we sell it. This allows us to hold a lot more products and to also try out new products that we may not have stocked if we had to purchase them up front. We also never run out of stock. This has brought in additional revenue streams that we would not have had before dealing with epay. How do the epay merchandised stands benefit your business? The stands that epay provide are perfect at getting the cards in front of the customer and letting them know what products are available. We have the large floor stand on the sales floor and we have the smaller counter stand on our sales counter to capture those impulse purchases. How else do you let people know you stock these products? We use custom POS signage for our demo stock, that outlines the products available. We also bundle Microsoft Office POSA cards with every

computer we sell. We use Facebook and Twitter to let our customers know about these products as well. What type of people purchase your epay products and what are the products that are most popular? We have a large variety of clients that purchase epay products, from home-users up to small and medium-sized businesses. Our best-selling epay products would be the Microsoft Office range, as we proactively sell this with every new computer sold. Also iTunes and prepaid services are selling very well. What is the POS experience like in relation to these products? Selling products through epay is very simple. The customer chooses the card, we swipe it through the epay terminal to activate it, we get payment, and that’s it. Since we have a large selection of epay cards on display, it also gives the customer the impression of a fully-stocked business, which gives them more confidence in making that purchase. What would you say to a retailer thinking about selling the epay range of products? I highly recommend selling epay products. It has allowed us to extend the range of products we sell and also increase the stock levels on display with no financial risk. The sales process could not be easier and if you are not using epay you really need to call them and get on board. Or don’t sign up, and send all your customers to us!

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PRODUCT SPOTLIGHT

NEW PRODUCT ROLLOUT RECKON POSA AUS Product Type

Product Name

RRP

Barcode

POSA

Reckon Accounts EasyStart 2016 POSA VV AUS

$400

9337694031579

POSA

Reckon Accounts Plus 2016 POSA VV AUS

$1,200

9337694031586

POSA

Reckon Accounts Premier 2016 POSA VV AUS

1,650

9337694031593

POSA

Reckon Accounts 2016 - Trial $9.95 POSA VV AUS

$9.95

9337694031609

XERO POSA AUS Product Type

Product Name

RRP

Barcode

POSA

Xero Standard POSA AUS

$540

9337694028845

POSA

Xero Premium 10 POSA AUS

$756

9337694028852

BLACKHAWK VILLAGE CINEMA POSA AUS Product Type

Product Name

RRP

Barcode

POSA

BH Village Cinema Standard $50 POSA AUS

$50

076750039164

BLACKHAWK WILLIAM HILL POSA AUS Product Type

Product Name

RRP

Barcode

POSA

BH William Hill $50 POSA AUS

$50

076750221453

POSA

BH William Hill $100 POSA AUS

$100

076750221460

SWISS NBA AUS Product Type

Product Name

RRP

Barcode

POSA

Swiss NBA 1 Game AUS

$9.99

9337694031685

POSA

Swiss NBA 1 Month AUS

$35.99

9337694031692

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NO FEES. NO CONTRACT. REAL-TIME COMMS. ALL YOUR PREPAID NEEDS. webPOS is our online application that can be accessed from your computer, laptop or tablet and can be used to sell the epay product range.

What do I need to start using webPOS? Getting started is easy. You will need a computer (PC or laptop), internet/ broadband and a printer. We will set your account up and provide training over the phone. If you would like to sell our range of swipe cards, you will also need a swipe card reader.

OUR PRODUCT RANGE

What are the benefits of webPOS? Itâ&#x20AC;&#x2122;s easy to use! You can see all the brands on the screen, which makes it a much faster process. New product rollouts are much faster on webPOS and product information will be available in conjunction. You can run real time reports and various other reports are available for your convenience.

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EPAY NEWS

TERMINAL NEWS

epay is constantly improving its technology and providing advice to its many customers. Read on and stay ahead of the curve.

FRAUD ALERT A s a retail owner you should always keep your eye out for any suspicious activity – and train all staff to do the same. Recently released Visa statistics showed 40,000 small and medium-sized businesses in Australia and New Zealand were considered the highest risk for victims of fraud. Such businesses were large enough to process about 20,000 eCommerce transactions each year, but too small to adequately protect their systems – which meant that criminals could spy on customers’ credit card details. So stay safe by staying smart! The National Australia Bank (NAB), for example, in their advice to merchants titled Credit Card Fraud Protection, lists five high risk transactions to be wary of as they may indicate that the customer is attempting fraud. These are: • Card not present • Card number is manually keyed in • No authorisation obtained • Card is not swiped through EFTPOS terminal • Fall-back transactions (a transaction processed when the terminal is offline) Credit cards need to be kept in a secure place, ATMs should be checked for any unusual attachments, personal details including PIN numbers should be protected, financial statements should be checked continuously, and chip and pin security should be implemented on credit cards when possible. Being wary of possible fraud is the best defence against your business becoming a victim. To combat fraudulent behaviour always ensure that you and all the staff in your store follow these steps: • Never provide your five-digit sales code to anyone or let them operate your terminal alone

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• epay will never conduct a live transaction in your store (or ask you to do so in person or over the phone). If you do get asked, report it immediately to epay customer service on 1300 301 408 • Ensure that the customer has paid in full before processing the payment • Do not give vouchers to the customer until you are satisfied that the full valid payment has been received • NEVER give out voucher numbers over the phone, even if they claim to be from epay • If you suspect fraud, please call the epay customer service team on 1300 301 408 and report it to the police immediately We recommend for cash collection products (including Visa) that you only accept cash as payment. This will limit the potential for credit card fraud. If you fall prey to fraud, please call Crime Stoppers on 1800 333 000 and epay Customer Service. For more information on fraud, visit www.scamwatch.gov.au. Here you’ll find

everything you need to know regarding the most common fraudulent behaviour and scams, as well as details regarding the Australasian Consumer Fraud Taskforce, made up of 22 government regulatory agencies and departments with responsibility for consumer protection.

ASK YOURSELF Please pay close attention to these questions that have been added to terminals when processing a transaction. If you answer any of these questions unfavourably, you are likely to be experiencing a fraudrelated transaction. • Confirm the customer is in store? Yes/No • Confirm the customer has paid for the product? Yes/No • Is this voucher being printed in response to a telephone call? Yes/No

EPAY NEWS

TERMINALS • Does your store regularly sell over $1,500 in gross sales per week? • Does your site have internet connectivity? • Is the internet router located at the front counter near your epay machine? • Is there an available port on the back of your router? • Does your firewall allow outbound connectivity? If you answered YES to the above questions you may be able to upgrade your epay system. The new epay terminals don’t require an analogue phone line and operate using your store’s internet connection. If you’re interested in upgrading to an IP terminal today please contact us on devicemgt@ epayaust.com.au for more information.

NEED CLEAR REPORTING? To ensure that your sales are matching your reports, make sure that you regularly run reports through your epay terminal. Reports that are available through the terminal include: Shift Totals – If your store runs across multiple shifts, you can produce reports for each shift by selecting this option. Ensure your shift is closed off by selecting End Shift. Day Totals – If you need a running report of sales since the last report was closed off, the day

totals report will run this option. It can also be printed throughout the day without closing it off. Operator Totals – To keep track of your individual operator totals, this report will produce everything, broken down by the operator that made the sales. If you want to incorporate KPIs or staff incentives, this is the perfect way to keep track of your operators. It is strongly recommended that only a supervisor or manager ever requests these reports.

EPAY

EXTRANET Have you ever wanted to check your sales totals online? Looking for more information about a sale? Want to look at historical data? Then we have the tool for you! epay’s Extranet online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account Email extranet@epayaust.com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password Log on to www.epayaust.com.au, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts. It’s as easy as that.

HAVE WE GOT YOUR EMAIL ADDRESS?

To ensure we have your correct email address please log onto www.epayaust.com.au and follow the links: Retailer > Retailer Support > Electronic Invoicing. This will ensure you receive all of epay’s communications, including invoices, promotions, surveys and the latest products. You will also join epay in reducing our carbon footprint.

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GAME REVIEWS

GEARS OF WAR ULTIMATE EDITION $49.95 on Xbox One Experience the game that launched one of the most celebrated sagas in entertainment. Gears of War defined a generation of HD gaming and has been painstakingly remastered in 1080P and modernized for Xbox One. It’s now packed full of new content, including five campaign chapters never released on Xbox. Gears of War thrusts gamers into a deep and harrowing battle for survival against the Locust Horde, a nightmarish race of creatures that surface from the depths of the planet.

XBOX – WHAT’S HOT FORZA MOTOR SPORT 6 $99.95 on Xbox One

RECORE $69.95 on Xbox One

XBOX LIVE GOLD MEMBERSHIP

Collect and customize over 450 Forzavista cars in the most beautiful and comprehensive racing game of this generation. Compete in epic multiplayer races on world-famous tracks all experienced in breathtaking graphics at 1080p resolution and 60 frames per second.

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From the legendary creator Keiji Inafune comes ReCore, an action-adventure crafted for a new generation. As one of the last remaining humans, forge friendships with robot companions and lead them on an epic adventure through a mysterious, dynamic world.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content. MEMBERSHIP CARDS AVAILABLE: $10.95 for 1 month $29.95 for 3 months $79.95 for 12 months

GAME REVIEWS

NEED FOR SPEED 4 $99.95 on PlayStation 4

PLAYSTATION – WHAT’S HOT

Get ready to tear through the city streets in a driving experience that has car culture at its core. Guided by over 20 years of pedigree and impassioned player feedback, Need for Speed 4 delivers the series’ best and most hotly-demanded features direct to PS4.

FALLOUT 4 $99.95 on PlayStation 4

JUST CAUSE 3 $99.95 on PlayStation 4

Brave the mutant-infested, radiation-riddled wastes of the Fallout universe once more. From the team behind the critically-acclaimed Fallout 3 and The Elder Scrolls V: Skyrim, Fallout 4 transports you to an America devastated by nuclear war. As a lone survivor, you must scavenge resources, craft crude armaments and do whatever you can to stay alive. Players have the ability to construct and deconstruct buildings and items, and use them to build a settlement. Strap in for the biggest, most chaotic ride of your life as Rico Rodriguez pulls out all the stops to bring down a corrupt dictator. Rico’s new wingsuit, grappling hooks, parachutes, motorcycles and off-road vehicles are all yours as you tear through an island paradise.

PLAYSTATION NETWORK CARD PlayStation users can purchase content including games, game add-ons, tracks from the SingStore (PS3 only), subscription to Music Unlimited and movies to own or rent via the PlayStation Store. AVAILABLE IN AMOUNTS OF: $30/$50

Why should retailers stock Lycamobile? Grow your business with the world’s largest international MVNO Range of international, national and data bundles available to suit all customer needs.

LOW COST INTERNATIONAL CALLS FROM

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Build brand awareness via standout POS material, including: window decals, counter mats, brochures, product displays, display signage.

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ON THE NET

BLOG IT

Retail blogs allow quick, easy access to a world of expert know-how. Whether you want to increase sales, find new ways to merchandise or simply deliver better customer service, these examples are worth checking out.

creativewomenscircle.com.au A woman’s eye for detail is priceless in the retail industry, especially when considering your shop layout and merchandising techniques. The Creative Women’s Circle blog is full of such expert guidance as well as help about growing your business and social media advice.

blog.rakutenmarketing.com.au Rakuten Marketing is a leading provider of full-service online marketing solutions and their blog delivers helpful tips to all levels of business. Whether you want help establishing an online shopping portal or the latest Australian retail news, this will be a great daily destination.

retailworldresourcing.net.au Check out this great blog from Retail World Resourcing – a recruitment agency for the retail industry. Get the latest news pertinent to you from around the world, plus plenty of helpful insights about how to attract great employees.

smh.com.au/small-business The Sydney Morning Herald’s small business destination is your one-stop shop for all the latest industry news, trends to watch out for and government policy changes. There are also multiple blogs here from industry experts.

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AVAILABLE THROUGH TAPPP NBA, THE NBA LOGO AND TEAM IDENTIFICATIONS ARE THE EXCLUSIVE INTELLECTUAL PROPERTY OF NBA PROPERTIES, INC., AND THE RESPECTIVE MEMBER TEAMS. ©2016 NBA PROPERTIES, INC. ALL RIGHTS RESERVED.