epay November 2015 by The Intermedia Group

NOVEMBER 2015

Yes! To Optus Prepaid INSIDE: Christmas Bonus Introducing our extended range of gift cards

Win with epay!

Win great prizes this Christmas on our website

TOP REASONS TO GET ON BOARD WITH OPTUS

Great choice of prepaid plans for your customers For plan info go to optus.com.au/prepaidplans

Product range

$2 SIMs are a great product to kick start your Optus range in your store. $10 and $30 SIM Starter Kits are available to order. Our great range of handsets start from $29, like the ZTE F286 and Samsung E3309T for $29 each.

PREPAID MOBILE SIM + $30 RECHARGE

STANDARD/MICRO SIM

CHOICE OF DAILY OR MONTHLY PLANS GREAT VALUE CALLS, TEXT & DATA LOW INTERNATIONAL CALL RATES

Our awesome mobile network We cover 98.5% of the Aussie population with 3G. Our 4G Plus network keeps expanding, so you can enjoy superfast downloads, uploads and web browsing in more places.

We’ve got your back Burning questions about sales? Need to order stock? Want a point of sale solution that suits your store? Have a chat with our contact centre on 1300 30 79 79. They can take your call 8am to 6pm AEST Monday to Friday.

Build customer awareness with POS Point of sale plays a key role in getting the attention of your customers. We’ve got solutions to suit your business and build awareness.

Counter SIM Stands

Flags

Hangsells & SIM Stands

Give us a buzz on 1300 30 79 79 or visit prepaidservices.com.au to find out more.

NITTY GRITTY. Handsets: prices correct as at 12 October 2015. Mobile phones may be network locked. For unlocking fees see optus.com.au/unlock Coverage: The Optus 4G Plus network is available in parts of all capital cities and selected metro, regional and holiday towns with a compatible device and plan. Check coverage at optus.com.au/coverage

NOVEMBER 2015

www.epayaust.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayaust.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome S

eason’s greetings everyone. Well the year has disappeared on us again and Christmas is undoubtedly the most demanding time of the year for all of us, but similarly it can be the most rewarding as well. Therefore, all of us here at epay are committed to making the upcoming period the best ever – for both you, our retailers, and the consumers alike. To coincide with the gift buying season we have just released an amazing expanded range of gift card content that feature some of the biggest names in entertainment and Australian retail. We are delighted to announce that we now offer gift cards from entertainment provider Google Play and streaming services Stan and Netflix. In addition to these, we also now range gift cards from retail giants David Jones, Myer, Westfield and movie theatre heavyweights Hoyts, Event Cinemas and Village Cinemas. Alongside our core range of gift cards, that include Sony PlayStation, Xbox and JB Hi-Fi, we’re sure this expanded range will ensure it is a bumper few months. Check out our comprehensive Christmas feature that begins on page 14 that details the complete gift card range, and how they can help you secure more sales this Christmas. We’re also giving back to you this Christmas with a range of great prizes to be won

“To coincide with the gift buying season we have just released an amazing expanded range of gift card content that feature some of the biggest names in entertainment and Australian retail.” on the new promotions page on our website. Go to page 28 for all the details, or visit epaywin.com.au/promotions/. You’ve got to be in it to win it! In other key features inside, I’m sure our two supplier interviews will make excellent reading to many of our retailers. On page 6 we talk in depth with paysafecard’s CEO Udo Müller and on page 12 with Xbox’s Tim Hunt – about the continual popularity of their respective products that are available with epay and how retailers can maximise this. Both paysafecard and Xbox products will be very popular gift options for consumers this Christmas so make sure you get ready for more sales. Finally, I would like to thank you for your continued support this year. We trust you will have a very successful Christmas and a happy New Year and we look forward to seeing you again in 2016. Kind regards, Matt Blayney Country Manager

ep ay N OV EMBER 2015

CONTENTS

20 FEATURES

SUPPLIER PROFILE We chat with paysafecard CEO Udo Müller

SUPPLIER PROFILE Xbox’s Tim Hunt and what will be hot this Christmas

CHRISTMAS BONUS Our brand new range of gift cards will ring the tills this Christmas

TOURIST TIPS How to target epay products to travellers these holidays

WIN WITH epay Check out the amazing prizes up for grabs on our website

REGULARS 8

THE TECH SPACE The latest gadgets and devices on the market

WHAT’S HOT The big ticket items right now with consumers

26 INTRODUCING Retailer profile – Jan De Lai Leading Edge Electronics, Mareeba

ep ay N OV EMBER 2015

TERMINAL NEWS The latest epay news for retailers

GAME REVIEWS The new Xbox and PlayStation titles on the market

Online Prepaid pays off.

Online cash for everyone. paysafecard allows customers to pay online quickly, simply and safely as if they were paying in cash. paysafecard is the perfect solution for customers who value their data security, wish to limit their spending or simply don’t have a credit card.

Win new regular customers and generate additional revenues as an official sales outlet of paysafecard – the world’s leading provider of online prepaid solutions.

Selling paysafecard is so easy:

A customer asks to buy paysafecard in a certain amount (10, 25, 50 or 100 AUD)

You print out paysafecard via the familiar menu option for prepaid products, such as for telephony and other payment methods.

You hand over the voucher printout once the customer has paid.

Additional benefits for you: Raise your profile. Your sales outlet is actively promoted by paysafecard via a range of communication channels.

Increase your customer frequency and crossselling potential. With new regular customers.

Profit from the commission. Not only generate new revenues, you also profit from the commission on each paysafecard sold.

Our paysafecard sales team is happy to answer any questions: success@paysafecard.com | www.paysafecard.com

SUPPLIER PROFILE

ep ay N OV EMBER 2015

SUPPLIER PROFILE

SPOT LIGHT... Udo Müller – paysafecard CEO Why has paysafecard become so popular? Because it allows customers to pay online quickly and just as simply, safely and fast as if with cash. To pay at an online shop, for an online game or the latest music, the user simply selects paysafecard as the payment option at one of our official partner websites. paysafecard works in a similar way to mobile prepaid cards. By entering the unique 16 digit PIN that comes with each voucher, the customer approves and completes the payment. Any remaining credit remains valid and can be used at a later stage. Customers can purchase their vouchers in denominations of 10, 20, 50 and 100 AUD from one of 500,000 physical retail outlets in 40 countries worldwide like newsagents and petrol stations. The vouchers are more popular now than ever before, partly because paysafecard is now fully customised for mobile devices.

giving consumers greater payment security and cost control. The security aspect is definitely one of the main reasons why paysafecard is the prepaid online payment method of choice for millions of consumers across the world when it comes to shopping and paying online. paysafecard is also suitable for micropayments as little as one cent. paysafecard gives consumers who are unwilling to share their personal details, bank or credit card information online, a way to pay at thousands of online shops and digital goods vendors. The financial privacy of customers remains completely protected at all times. paysafecard also offers an additional advantage; should you ever lose your voucher, the maximum amount you can lose is the actual amount on the paysafecard at the time. It is simply impossible to connect paysafecard to any bank account or credit card details.

What are the key factors to being a successful retailer of paysafecard? Make sure all members of staff know that you offer paysafecard. As the vouchers are not on display like other products, retailers who use our marketing material to advertise paysafecard attract more users and sell more vouchers. Our app “360° paysafecard” is also a great tool. It not only allows users to find the nearest retailer but also enables them to rate sales outlets to let other users know where purchasing a paysafecard is easy and convenient.

What types of things can people use paysafecard for? Thousands of online shops use our service. These online shops are mainly from the online games, Internet telephony, community & dating, entertainment, social media and music industry.

What are the benefits in being a paysafecard retailer? With the rise of the internet, more and more consumers spend their money online, whilst many brick and mortar retailers struggle to attract new customers. But by selling paysafecard, retailers can get a share of that business. paysafecard will not only help shop-owners to hold on to their existing customers, but will also increase the customer satisfaction and revenues. For consumers, what are the key benefits of using paysafecard? The absolute security paysafecard offers, thanks to the prepaid principle, is key. paysafecard was founded with the goal of

What is the key benefit of having epay as a partner? With epay we had a strong distribution network right from the start in Australia. Since the launch of paysafecard in Australia at the end of 2013, this network has increased significantly. The majority of consumers in Australia still rely on cash. Many Australians also have safety concerns when it comes to paying online. This makes our product particularly useful for Australia. epay is an important partner for us to reach all our partners and customers with our prepaid voucher. Together, we will make sure that as many consumers as possible in Australia can enjoy easy and secure purchases on the Internet. Udo Müller has been with paysafecard since 2000 and joined the board in 2006. In March 2014, he was appointed as CEO. His objective is to strengthen the company’s growth in existing markets, to open new markets and to expand the network. ep ay N OV EMBER 2015

TECHNOLOGY SPOTLIGHT

THE TECH SPACE Check out some of the exciting new items on the market consumers can use in conjunction with the epay products available in your store.

Pendulumic Stance S1+ Wireless Headphones Designed for long-haul trips, the battery will last up to 30 hours while the naturalfeeling ear cups are ultra-comfortable. You can also choose from four playing modes, including wireless, wired, amplified and phone mode. The in-line remote with a microphone has universal multi-function controls with a single button for play, pause and call. pendulumic.com/stance

Philips Fidelio B5 Soundbar Offering the ideal solution to a surround sound cinema experience at home, the Soundbar delivers crystal clear performance for TV, movies, gaming and music. A wireless subwoofer and main speaker bar with detachable speakers can be independently paired via Bluetooth. The speakers offer a five hour music and 10 hour movie mode battery life. philips.com

Sony Hi-Fi System MHC-GT5D TV and movies come to life with the MHC-GT5Dâ&#x20AC;&#x2122;s three versatile setup options: Sound Bar, Table Top and Line Array Style. Sound Bar and Table Top Style provide a fully immersive cinematic sound experience. While the portable Line Array Style blasts and projects music at optimum heights. With handles and wheels, itâ&#x20AC;&#x2122;s super easy to move too. sony.com

iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products. Available in amounts of: $20/$30/$50/$100

ep ay N OV EMBER 2015

TECHNOLOGY SPOTLIGHT

VPAY Visa online credit Load up a VPAY Visa Card and start purchasing apps or music to enjoy on the latest Moto E smartphone. Available in amounts of: $50/$75/$100/$200/$250/$300 + $5.50 activation fee

Moto E The new Moto E delivers 4G LTE speeds and comes with a 4.5-inch HD display, front-facing camera, full day battery life, and Lollipop Android software. Switch back and forth between apps or listen to music and surf the web at the same time. Moto Display means users can receive notifications and updates without interruptions and Moto Migrate allows users to easily transfer contacts, photos and videos. motorola.com

Xbox Live Spend hours playing the latest Xbox One games on the Sony BRAVIA 75” Android TV. Grab a Xbox Live Gold Membership card to get started. Membership cards available: $10.95 for one month $29.95 for three months $79.95 for 12 months

Sony BRAVIA 75” Android TV This Android TV delivers a smarter experience with smooth and intuitive access to a world of apps, games, movies, Internet and videos. It enhances picture quality and makes visuals appear so realistic on screen, you’ll feel as though you are viewing the actual object. The class-leading slim design and aluminium frame maximise room space and accentuates style to any living space. sony.com

Asia P lus

just

$19 .00 y ! a d o eT t a Global 1000 Activ

All

/30 da ys

just

29.90

All offers for Mobile & Landline for more information visit our website www.lycamobile.com.au or call 1300 854 607

/30 days

just

in O ne

49. 90

Inte / to 4rnatio 30 day s 4 C nal oun call trie s s!

You must have a minimum account balance of the desired plan to activate the chosen plan. The plan enables customers to call and send SMS messages to any standard mobile and landline numbers in Australia also to countries listed on the dedicated offered plan in which may also include bundled data pack valid for 30 days. Other services such as roaming, data usage exceeding the allowance of data offered in the plan , calls or SMS to other international destinations or premium service numbers will be charged at our standard rates (data is charged at 5ct/MB – see www.lycamobile.com.au/en/nationalrates for our current rates). A customer may have only ONE Plan per mobile number at any one time. If there is enough credit in your Lycamobile account, your plan will automatically renew at the end of the 30 day period. If you do not want your plan to renew, simply respond (for free) to the reminder SMS we will send you a few days before the plan renewal date, following the instructions to opt out. The Lycamobile service is only for personal use. If you use the service unreasonably (e.g. fraudulently or for business purposes), we may suspend or cancel your service. All plans are valid for 30 days from activation date. We may remove this plan by giving 7 days’ notice on our website at lycamobile.com.au. Any plans already activated at time of withdrawal shall continue until expiry of 30 days from activation.

LEADING EDGE

ep ay N OV EMBER 2015

LEADING EDGE

Leading Edge Electronics and Leading Appliances Tradeshow Conference The Pullman Albert Park in Melbourne was the scene of the 2015 conference attended by over 200 delegates from across Australia, comprised of Leading Edge Electronics (LEE) and Leading Appliances (LA) retailers and suppliers. Delegates enjoyed quality tradeshow time, training sessions as well as keynotes from Hayley Lewis, Amanda Stevens and Scott Henderson. Delegates also had the opportunity to hear from the LEE and LA 2014 Stores of the Year, Electrolux Home Products and Swann Security. The conference was an overwhelming success and delegates are already looking forward to 2016â&#x20AC;&#x2122;s conference. Leading Edge Group were happy to have epay in attendance this year and look forward to working on new endeavours in this partner space inÂ 2016.

ep ay N OV EMBER 2015

SUPPLIER PROFILE

XBOX We chat with Tim Hunt – the Xbox Live Category Manager – about how retailers can make the most of their products and what will be hot this Christmas.

What are the keys to being a successful retailer of Xbox gift cards and Xbox Live Gold Membership? Our most successful retailers play to their strengths, and do one of two things really well, either: 1) Attach Xbox Live to gaming sales: Of our retailers who sell Xbox consoles and games, the most successful are able attach Xbox Live to help customers get the most out of the purchase they are already making. Xbox Live Gold helps customers get the most out of their new console by allowing them to play online with their friends, and Xbox Live gift cards help customers get the most out of their new game by giving them access to add-on content, season passes, and consumables. 2) Make it convenient: Of our retailers who do not sell Xbox consoles or Xbox games, the most successful are those that can offer our cards in the most convenient locations. We have millions of customers across the country that routinely pick up Xbox cards to top up their digital wallets, and top up their membership. Many retailers have had great success out of making this a more convenient experience, by ranging in all stores, in multiple locations in store, and with seasonal placements at the front of store in key gifting times. What changes in the gaming industry should retailers be aware of when selling your products? One big change we have observed in this generation of gaming is the shift to digital purchase. From addon content, to consumables, to full digital games, the amount of gaming content that is available for digital download has exploded, and we are seeing consumer spending beginning to reflect that. This is particularly relevant to our Xbox Live retailers, because the best way for our retailers to monetise this growing digital opportunity, is with Xbox Live gift cards, and Xbox Live Gold. Why do you offer these products to consumers and what are the benefits of doing so? To give our customers choice. Choice to purchase

ep ay N OV EMBER 2015

directly with Microsoft via our store, or with their favourite retail partner. In addition, our retail cards make the perfect gift for any Xbox fan – particularly coming into Christmas. Why do your products make perfect gift ideas at Christmas? They come in all types of denominations, from $15 to $100, can be used for all kinds of content across gaming, music, movies and TV, plus they can be used to purchase content on the Windows and Windows Phone stores also. Also, because our fans really identify with the Xbox brand, Xbox Live gift cards are still very personal, while offering great flexibility for the recipient. What types of things can people use the Xbox gift cards and Xbox Live Gold Membership for? Xbox Live gift cards can be redeemed for any content available on our digital Xbox store. This includes add-on and consumable content for your favourite games, full game downloads, music, movies and TV shows. Xbox Live Gold allows you to play online with your friends, and among the world’s premier gaming community. Plus you get access to free games every month, and great discounts on games and gaming content. What is the key benefit for Xbox having epay as a partner? epay has a really big, really diverse network of retail partners. This is perfect for us, because we have a really big, really diverse base of customers. With epay and the retail partners they unlock for us, we are able to reach our customers wherever they are in the country, and wherever they choose to shop.

SUPPLIER PROFILE

Xbox’s Top 3 Games this Christmas “Christmas is going to be a very exciting time for us at Xbox, and for our fans,” Xbox Live Category Manager Tim Hunt said. “This year, we have what is undoubtedly the greatest games line-up in Xbox history, headlined by 3 massive exclusives.”

Halo 5: Guardians

Built from the ground up to take advantage of the Xbox One and Xbox Live, Halo 5: Guardians is the next video game instalment of the legendary sci-fi franchise, featuring the most ambitious campaign and multiplayer experience in franchise history, all running at 60 frames per second.

Forza Motorsport 6

Experience unrelenting action in the most beautiful and comprehensive racing game of this generation. Collect, customise, and race over 450 cars, all with working cockpits, opening doors and full damage. Master wet weather and night racing on your road to victory.

Rise of the Tomb Raider

Lara must explore the most treacherous and remote regions of Siberia to find the secret of immortality before a ruthless organisation known as Trinity. Lara must use her wits and survival skills, form new alliances, and ultimately embrace her destiny as the Tomb Raider.

ep ay N OV EMBER 2015

RETAILER TO DO LIST Stock up on epay gift card products Order epay’s latest POS material Display our products in prominent places in your store Talk to your customers about the great products that epay offers Have a Merry Christmas!

ep ay N OV EMBER 2015

CHRISTMAS FEATURE

CHRISTMAS BONUS epay’s brand new range of gift cards are here, and alongside our classic gift cards, we’ve made shopping for all the family even better this Christmas.

s an epay retailer this Christmas, you have a world of great gift buying solutions at your disposal. No matter who someone is buying for, epay has the products that not only take the hassle out of shopping but also guarantee the recipients will be anything but disappointed. So now is the time for you to really drive our gift card products in your store – both

visually, via our various POS merchandised options, and by offering shoppers great gift buying solutions when you interact with them. Ensure you display our products in high traffic places – like at the front of store, near other popular items and at the point of sale. epay’s gift card products are household names and will resonate with shoppers

when they are thinking of what to buy that special someone. And don’t be afraid to spark up a conversation with shoppers about who they are buying for and what that person’s interests are. The epay range of gift cards feature something for everybody and your helpful tips will make their Christmas shopping a breeze.

OUR NEW RANGE

Turn over for more information about these, and epay’s other gift card products, that will be the perfect solutions for shoppers this Christmas

ep ay N OV EMBER 2015

CHRISTMAS FEATURE

OUR NEW RANGE Landing just in time for the Christmas gift buying rush, epay’s new range of gift cards will become customer favourites in no time. Featuring household names in the retail industry, David Jones, Myer and Westfield, Australia’s leading cinema providers, Hoyts, Event Cinemas and Village Cinemas, as well as Google Play and streaming service Stan, these gift cards will be the ultimate gift buying solution for just about everyone.

GOOGLE PLAY

STAN

MYER GIFT CARD

The perfect gift for any occasion – these gift cards can be used to purchase a massive range of digital entertainment in the Google Play store. And best of all, someone who unwraps one of these this Christmas can redeem it immediately online or on any Android device.

The onset of streaming services like Stan have changed the landscape in Australian TV and movies forever, making this new gift card very popular this Christmas. TV and movie lovers can binge to their heart’s delight without the need of a credit card or debit account.

Is there someone in your store that can't decide on the perfect gift for that special someone? Then bring their attention to the Myer Gift Card this Christmas. It lets the user choose the gift they really want, from the amazing range of items available in store and online at Myer.

DAVID JONES GIFT CARD

WESTFIELD GIFT CARD

MOVIE GIFT CARDS

Shopping at David Jones is synonymous with Christmas, making this gift card the ultimate treat. It offers shoppers the flexibility to choose from their favourite brands across fashion, beauty and home. They can be used to purchase products and services both in store and online.

This is the perfect gift as it’s accepted at 8,000 participating stores in Westfield Shopping Centres nationwide. Retailers include Woolworths Group, David Jones, JB Hi-Fi, Target, Kmart and Rebel Sport. The cards can be loaded with any dollar value between $10 and $995.

With the latest Star Wars movie due for release in cinemas on December 17 a movie gift card would be a wise choice for just about everyone this Christmas. The Hoyts, Village Cinemas and Event Cinemas gift cards allow people to purchase movie tickets as well as items at the candy bar.

ep ay N OV EMBER 2015

CHRISTMAS FEATURE

OUR CLASSIC RANGE At the heart of epay’s gift card range are products that have been bringing Christmas cheer to people for years. They are products both you the retailer and shoppers can depend on to deliver what people want. Our classic range of gift cards have every age group and interest covered, while our prepaid credit cards are the perfect answer for those hard-to-buy-for members of the family.

GAMING GIFT CARDS

MUSIC GIFT CARDS

Xbox, PlayStation or MOL Points? Any one of these will do when a shopper in your store is looking for a great Christmas gift idea – especially for the younger generations. People can use these gift cards to buy games and make ingame purchases to keep them entertained these holidays.

Gift cards from iTunes and Spotify make the perfect stocking fillers so make sure you are displaying them on one of epay’s merchandised stands prominently in your store. These products are always big ticket items at Christmas and will often be purchased impulsively or last minute.

KOBO GIFT CARD Whiling away the holidays stuck in a good book is a pastime for many of us, so a Kobo gift card could be the perfect Christmas gift idea to suggest to your customers. Recipients can freely choose which book they want to purchase from the thousands available on www.kobo.com.

JB HI-FI GIFT CARD With a massive range of products available, both in store and online from the biggest brands, shoppers can be guaranteed a JB Hi-Fi gift card will be the gift that everyone wants. From music to hi-fi equipment, to TVs and DVDs, JB Hi-Fi has something for everyone.

PREPAID CREDIT CARDS More and more people these days are making the most of the Boxing Day sales to grab a bargain and epay’s range of prepaid credit cards from VISA will make a smart choice this Christmas. These are a great product to recommend to shoppers who are struggling to find the right gift for someone.

ep ay N OV EMBER 2015

PRODUCT SPOTLIGHT

WHAT’S

HOT

These are the big ticket items with consumers right now. VISA mygift2u With Christmas upon us, it’s little wonder this prepaid credit card is proving popular as a gift. The VISA mygift2u card can be used just like a normal credit card anywhere prepaid VISA is accepted. It’s not linked to a particular chain of stores and users can make as many transactions they like until the value on the card is used up. A $5.95 activation fee is required.

iTunes This card is proving to be the ultimate stocking filler this Christmas. They make the perfect gift for just about everyone, but are ideal for the younger generations wanting to enhance their music library or catch the latest movie release. The cards are available in amounts of 20, 30, 50 and 100 AUD, making them just right for a small or more sizable gift.

Myer A recent release for epay, the Myer gift card is the latest hot product to make an impact with consumers ahead of Christmas. Myer is one of Australia’s flagship department stores and anyone would be thrilled 18

to receive one of their gift cards as a present. The card can be used both online and in store to spend on anything from the vast range of products Myer stocks.

Hoyts Another one of epay’s new products, the Hoyts Cinemas gift card is sure to become even hotter than it already is. Now is the time of the year when some of the biggest movies get released, including the upcoming Bond film ‘ Spectre’, so consumers can’t go wrong with one of these as a gift. They can be used to purchase movie tickets as well as food and drink.

Event Cinemas Boasting the amazing cinema experience ‘Gold Class’, the Event Cinemas gift card gives the recipient access to a touch of luxury this Christmas. The ‘Gold Class’ experience features a gourmet food and beverage menu as well as private, fully reclining leather seats and table service. The Event Cinemas gift card is another one of epay’s amazing new products this Christmas.

ep ay N OV EMBER 2015

PRODUCT SPOTLIGHT

NEW PRODUCT ROLLOUT Online Cash Products Product Type

Product Name

RRP

Barcode

e-voucher

Flexepin $20 AUS

$20.00

9350233001024

e-voucher

Flexepin $30 AUS

$30.00

9350233001031

e-voucher

Flexepin $50 AUS

$50.00

9350233001048

e-voucher

Flexepin $100 AUS

$100.00

9350233001055

e-voucher

Flexepin $200 AUS

$200.00

9350233001062

e-voucher

Flexepin $300 AUS

$300.00

9350233001079

e-voucher

Flexepin $500 AUS

$500.00

9350233001086

Gift Cards Product Type

Product Name

RRP

Barcode

POSA

Stan TV $30 POSA AUS

$30.00

9337694028883

POSA

Stan TV $50 POSA AUS

$50.00

9337694028890

POSA

Event Cinema $30 POSA AUS

$30.00

0076750039843

POSA

Event Cinema $50 POSA AUS

$50.00

0076750039850

POSA

Event Cinema $100 POSA AUS

$100.00

0076750039874

POSA

Hoyts Cinema $30 POSA AUS

$30.00

0076750043475

POSA

Hoyts Cinema $50 POSA AUS

$50.00

0076750043482

POSA

Hoyts Cinema LUX $100

$100.00

076750043505

POSA

Hoyts Cinema $100 PK10

$100.00

0076750043499

POSA

Village Cinema $30

$30.00

0076750059285

POSA

Village Cinema $50 GOLD

$50.00

0076750086304

POSA

Village Cinema $100 GOLD

$100.00

0076750039188 ep ay N OV EMBER 2015

TOURIST TIPS

ep ay N OV EMBER 2015

TOURIST TIPS

HAVE CARDS, WILL TRAVEL It’s holiday time and Australia is the destination for a myriad of international travellers all needing products that are available with epay.

apitalise on the approaching bumper holiday season by making sure you are targeting sales to all the tourists visiting these shores. With epay, you have a wealth of products at your fingertips that are not only convenient for travellers, but they can also make the difference between them having a great holiday and a

fantastic one. And by targeting certain epay products to the specific needs of tourists, you can boost your returns while still looking after your regular, domestic audience. Make sure you enquire about what a tourist needs while they are on holiday. Let them know about all the great Telco options we have in Australia to deliver all

the talk, text and data needs they have. And like most travellers, carrying large sums of cash is often a concern, so make them aware of the great products available with epay to solve that problem. paysafecard prepaid vouchers or prepaid VPAY Visa cards are the perfect solution and can be used widely in Australia.

Online payments for all!

10AUD 20AUD 50AUD 100AUD Buy paysafecard for cash and pay online quickly, simply and safely without a bank account or credit card.

GET YOUR PIN AT THE TILL! www.paysafecard.com This card has no value.

Telcos Some of us know only too well the frightful bill shock of using your mobile phone overseas. Do it once and you’ll never do it again and travellers are now becoming savvy to this. It’s often much more economical to purchase a new SIM card when travelling and to top it up as required. epay’s Telco products are also a great way for tourists to buy data to use with their devices.

paysafecard Travellers are often wary of carrying too much cash but they have the perfect solution for their concerns with paysafecard. Working much the same as a mobile top-up, paysafecard allows customers to pay online quickly – and it’s just as simple, safe and speedy as it is with cash. paysafecard is the ideal way to purchase online goods and services while overseas

Data Bundle ay! d o T ate g i v Na

VPAY Visa In a similar fashion as paysafecard, the VPAY Visa card takes all the hassle out of carrying large amounts of cash with the added benefit of being used just like a credit card anywhere that prepaid Visa is accepted. Visa is one of the most trusted names in credit cards globally and people, whilst in a foreign country, are naturally drawn to brands they know they can count on.

NOW High Speed surfing

with

Data

250MS B $5

30 Da ys

Text 30

13 to

Dat

3535

3G L B

Data M

1GB $10

30 Days Text 3020 to 3535

Tex t

$25

303

Day

0 to

353

for more information visit our website www.lycamobile.com.au or call 1300 854 607 The Lycamobile Data Pack costs (Promotional Price) $5.00 and gives 250MB + 250MB bonus of Mobile Internet data, or $10.00 for 1GB + 1GB bonus of Mobile Internet data, or $25.00 for 3GB of Mobile Internet data in Australia for 30 days from the day purchased. All the Data Packs will be auto subscribed on expiry. Customers must keep the required balance to activate the bundle. The Data Pack is purchased via a one-off payment, taken from the customers recharge balance. Usage beyond the bundle allowance Up/Download limit is free,$0.15/MB will be charged after the free allowance of the particular bundle. This Data Pack is a promotional offer and is available from 01/06/2015 to 31/07/2014.

POS ORDERS

ORDER YOUR NEW LOOK POS TODAY Does your point of sale need a revamp? Follow the instructions below to order your new range of POS material

ur products are highly valuable to you and your customers. They draw visitors to your store, allowing you to become a one-stop destination for purchasing a variety

of prepaid products, from mobile recharge, toll passes and various gift cards. The popular brands on the epay Network are true revenue-driving products that increase your customersâ&#x20AC;&#x2122;

basket spend and encourage them to visit your store timeand-time again. It is therefore important to highlight the fact that you sell these popular brands by showing off their recognisable logos.

epay Australia has recently developed a new range of attractive POS items for you to order, free of charge. Our point of sale features recognisable supplier logos to appeal to your customers.

A3 Counter Mat

All your prepaid needs

Available here 22

ep ay N OV EMBER 2015

POS ORDERS A4 Window Decal

Order your POS today A3 Poster

All your prepaid needs

Customers visit you for convenience products including mobile top up, toll passes and various gift cards, which Available here Counter Stand are available through epay. Many of these products are not physical stock on yourA5shelves, but virtual stock, dispensed through your epay terminal or integrated POS System. Available here

Let your customers know that you range these products and more by displaying point of sale in your windows, at your register and around your store.

All your prepaid needs

Flag

A6 Wobbler

All your prepaid needs

Available here A3 Counter Mat 420mm x 297mm

Available here

A3 Poster 297mm x 420mm

Available here

Flag 420mm x 680mm

A4 Window Decal 210mm x 297mm

Available here

MAXIMISE YOUR SALES IN 3 STEPS

Ensure you display epay’s vibrant point-of-sale material in store

Display epay gift cards in a highly A5 Counter Stand 148mm x 210mm visible area. We recommend a display by the counter. Displays are also successful at the entry point of your store

Ensure your epay stock is continually replenished and offer an epay recharge, along with other sales, to increase your basket spend A6 Wobbler 148mm x 105mm

POS ORDER FORM Point of Sale (POS) material is a great way to drive foot traffic into your store and lets your customers know you are selling prepaid products. POS material comes in a vast range of shapes and sizes. To order POS, fill out the form below and email back to marketing@epayaust.com.au or fax back to 02 8117 9867. Store Name RID/TID

A3 poster (portrait)

A3 counter mat

A4 window decal

Store Address Contact Person Contact Number/Email Please place an ‘X’ in the corresponding box on the right to identify which item you would like.

flag

A6 Wobbler

A5 counter stand

Total

Your personal and business foreign exchange specialists

As a sister company of epay we are proud to be able to offer preferential currency services to all of their partners and suppliers. We are one of Australia’s largest non-bank currency providers and a part of the Euronet group, a global leader in money transfer services. Whether you’re a large business entity, small to medium sized enterprise or a private client, the underlying commitment is the same to all. We offer better rates and great customer service! As one of the world’s largest deliverable foreign exchange providers, you can rest assured your funds are safe and secure.

Benefits HiFX offers you: Highly competitive live exchange rates A 24/7 secure online platform and access to a dedicated dealing team Zero or low transfer fees First ranking security over your funds in HiFX’s client trust accounts Access to both domestic and offshore foreign currency accounts for deposits Payment processes and solutions to make your transactions more efficient (money and time) It doesn’t cost anything to open and have an account with us

Referral code:

epay

For a free trade audit or any questions please call Stuart Talman on:

+61 (0) 2 8270 4500 or 1800 006 592 currency services eXpertly done

alternatively, email stuart.talman@hifx.com.au

Disclaimer: Unless otherwise expressly indicated, to the extent that any information contained in this flyer may be construed as advice, HIFX Ltd has not considered your objectives, financial situation and needs and you should, before acting on the advice, consider its appropriateness to your circumstances. You should obtain and read our Financial Services Guide and Product Disclosure Statement, available at www.hifx.co.nz, before making any decision regarding HIFX Ltd's products or of its associated companies. Unless expressly indicated to the contrary, the contents of this flyer and any accompanying material are not intended to be a solicitation of funds, or a recommendation to trade a financial product. To the extent permissible at law, HIFX Ltd expressly disclaims all, or any liability and responsibility to any person in respect to anything (and the consequences of anything) done or omitted to be done by any person in relation to the whole or part of the material contained in this flyer. HIFX Ltd ABN 54 106 779 953 / AFSL No 240914 | HIFX Australia Pty Ltd ABN 78 105 106 045 / AFSL No 240917 is regulated by the Australian Securities and Investments Commission (ASIC). You can view a copy of both our Financial Services Guide and Product Disclosure Statement at www.hifx.co.nz or www.hifx.com.au .

Cash Top-up Vouchers

Step 1

Step 2

Step 3

Customer buys a Flexepin cash top-up voucher from 10 to 500 dollars

Print the Flexepin cash top-up voucher from your epay terminal

Collect cash and give customer the Flexepin cash top-up voucher

Customers can then redeem the Flexepin cash top-up voucher online!

This is your opportunity to take advantage of the massive online growth. See how Flexepin can increase your sales with more customers! Flexepin drives your profit growth Increase your profit today earn commission on every Flexepin sold

Increased store visibility Your store will be promoted by Flexepin marketing activities

New customer segment Increase your customer traffic and obtain a new customer base

Zero stockholding costs Offer a new product without prepayment or shelf space

To find out more, contact epay Customer Service on 1300 301 408 www.flexepin.com

ep ay N OV EMBER 2015

RETAILER PROFILE

SPOT LIGHT... Jan De Lai – Store Owner Leading Edge Electronics Mareeba, QLD

How long have you been stocking epay products and why did you start? We started when we were a Tandy Store back in 2007 and then changed over to using epay through Leading Edge Group in 2010. epay is a cash flow positive business, which allows me to gain extra store traffic and have impulse purchases at the point of sale. Which epay products do you stock? We stock everything that’s on the terminal, including gaming, software, telco recharge and prepaid VISA. We also have clip strips that we move around the store and the Xbox Live strip in the gaming section. We offer software POSA cards, including Microsoft Office and anti-virus products, along with iTunes and PlayStation cards at our counter. How have these benefitted your store? There’s no initial outlay, which is great. Having epay products brings extra people in the store, who then go on to buy our regular stock. Software used to be a huge outlay for us for the boxed products, which could then sit on the shelf for months. But with the epay version, we don’t need to pay that initial outlay and worry about the stock turns. How do you let people know you stock these products? The hanging strips we use in store are a visual prompt that we have the epay stock in range. We also have Telstra flags, so customers can see that we do recharge, and epay have a great range of POS material as well. What type of people purchase your epay products and what are the products that are most popular? Telstra $30 and $50 mobile top-ups are probably our biggest sellers, but we get a fair few people buying the software and gaming products. We actually recommend the software as an add-on to every computer we sell – both anti-virus and Microsoft Office. The prepaid mobile products are usually more popular with younger people and also the elderly, who use their phone for emergencies. What is the POS experience like in relation to these products? The selling process is very straight forward. We key it in and it spits out the barcode, which we then scan into our point of sale. It makes it really easy for new staff to pick up the process and makes for a quick sale. What would you say to a retailer thinking about selling the epay range of products? As long as they’re not my opposition I’d highly recommend it! The foot traffic, the quick turn over – it’s really just all added bonuses. ep ay N OV EMBER 2015

WIN WITH

Visit epaywin.com.au/promotions

ENTER ONE OF OUR GREAT PROMOTIONS TO WIN!

WIN $1000 CASH!

WIN AN iPad AIR 2!

WIN AN iPhone 6!

WEâ&#x20AC;&#x2122;RE GIVING AWAY AMAZING PRIZES IN TIME FOR CHRISTMAS Visit epaywin.com.au/promotions to enter for your chance to win the great prizes above. Simply select a promotion and complete the entry form. You can also access exclusive discounts, services and special offers. And remember to regularly visit the promotions page on our website to take advantage when new prize giveaways become available 28

ep ay N OV EMBER 2015

NO FEES. NO CONTRACT. REAL-TIME COMMS. ALL YOUR PREPAID NEEDS. webPOS is our online application that can be accessed from your computer, laptop or tablet and can be used to sell the epay product range.

What do I need to start using webPOS? Getting started is easy. You will need a computer (PC or laptop), internet/ broadband and a printer. We will set your account up and provide training over the phone. If you would like to sell our range of swipe cards, you will also need a swipe card reader.

OUR PRODUCT RANGE

What are the benefits of webPOS? Itâ&#x20AC;&#x2122;s easy to use! You can see all the brands on the screen, which makes it a much faster process. New product rollouts are much faster on webPOS and product information will be available in conjunction. You can run real time reports and various other reports are available for your convenience.

and more... ep ay N OV EMBER 2015

EPAY NEWS

TERMINAL NEWS

epay is constantly improving its technology and providing advice to its many customers. Read on and stay ahead of the curve.

FRAUD ALERT A s a retail owner you should always keep your eye out for any suspicious activity – and train all staff to do the same. Recently released Visa statistics showed 40,000 small and medium-sized businesses in Australia and New Zealand were considered the highest risk for victims of fraud. Such businesses were large enough to process about 20,000 eCommerce transactions each year, but too small to adequately protect their systems – which meant that criminals could spy on customers’ credit card details. So stay safe by staying smart! The National Australia Bank (NAB), for example, in their advice to merchants titled Credit Card Fraud Protection, lists five high risk transactions to be wary of as they may indicate that the customer is attempting fraud. These are: • Card not present • Card number is manually keyed in • No authorisation obtained • Card is not swiped through EFTPOS terminal • Fall-back transactions (a transaction processed when the terminal is offline) Credit cards need to be kept in a secure place, ATMs should be checked for any unusual attachments, personal details including PIN numbers should be protected, financial statements should be checked continuously, and chip and pin security should be implemented on credit cards when possible. Being wary of possible fraud is the best defence against your business becoming a victim. To combat fraudulent behaviour always ensure that you and all the staff in your store follow these steps: • Never provide your five-digit sales code to anyone or let them operate your terminal alone

ep ay N OV EMBER 2015

• epay will never conduct a live transaction in your store (or ask you to do so in person or over the phone). If you do get asked, report it immediately to epay customer service on 1300 301 408 • Ensure that the customer has paid in full before processing the payment • Do not give vouchers to the customer until you are satisfied that the full valid payment has been received • NEVER give out voucher numbers over the phone, even if they claim to be from epay • If you suspect fraud, please call the epay customer service team on 1300 301 408 and report it to the police immediately We recommend for cash collection products (including Visa) that you only accept cash as payment. This will limit the potential for credit card fraud. If you fall prey to fraud, please call Crime Stoppers on 1800 333 000 and epay Customer Service. For more information on fraud, visit www.scamwatch.gov.au. Here you’ll find

everything you need to know regarding the most common fraudulent behaviour and scams, as well as details regarding the Australasian Consumer Fraud Taskforce, made up of 22 government regulatory agencies and departments with responsibility for consumer protection.

ASK YOURSELF Please pay close attention to these questions that have been added to terminals when processing a transaction. If you answer any of these questions unfavourably, you are likely to be experiencing a fraudrelated transaction. • Confirm the customer is in store? Yes/No • Confirm the customer has paid for the product? Yes/No • Is this voucher being printed in response to a telephone call? Yes/No

EPAY NEWS

TERMINALS • Does your store regularly sell over $1,500 in gross sales per week? • Does your site have internet connectivity? • Is the internet router located at the front counter near your epay machine? • Is there an available port on the back of your router? • Does your firewall allow outbound connectivity? If you answered YES to the above questions you may be able to upgrade your epay system. The new epay terminals don’t require an analogue phone line and operate using your store’s internet connection. If you’re interested in upgrading to an IP terminal today please contact us on devicemgt@ epayaust.com.au for more information.

NEED CLEAR REPORTING? To ensure that your sales are matching your reports, make sure that you regularly run reports through your epay terminal. Reports that are available through the terminal include: Shift Totals – If your store runs across multiple shifts, you can produce reports for each shift by selecting this option. Ensure your shift is closed off by selecting End Shift. Day Totals – If you need a running report of sales since the last report was closed off, the day

totals report will run this option. It can also be printed throughout the day without closing it off. Operator Totals – To keep track of your individual operator totals, this report will produce everything, broken down by the operator that made the sales. If you want to incorporate KPIs or staff incentives, this is the perfect way to keep track of your operators. It is strongly recommended that only a supervisor or manager ever requests these reports.

EPAY

EXTRANET Have you ever wanted to check your sales totals online? Looking for more information about a sale? Want to look at historical data? Then we have the tool for you! epay’s Extranet online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account Email extranet@epayaust.com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password Log on to www.epayaust.com.au, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts. It’s as easy as that.

HAVE WE GOT YOUR EMAIL ADDRESS?

To ensure we have your correct email address please log onto www.epayaust.com.au and follow the links: Retailer > Retailer Support > Electronic Invoicing. This will ensure you receive all of epay’s communications, including invoices, promotions, surveys and the latest products. You will also join epay in reducing our carbon footprint.

ep ay N OV EMBER 2015

GAME REVIEWS

RISE OF THE TOMB RAIDER $99.95 on Xbox One Due for release in early November comes the return of the critically acclaimed Tomb Raider series and the mercurial Lara Croft. Here she must explore the most treacherous and remote regions of Siberia to find the secret of immortality before a ruthless organization known as Trinity. Experience high-octane action moments, conquer beautifully hostile environments, engage in brutal guerrilla combat, and explore awe-inspiring deadly tombs.

XBOX – WHAT’S HOT FORZA MOTORSPORT 6 V8 SUPERCARS CAR PACK $5 on Xbox One

QUANTUM BREAK RELEASED EARLY 2016 $89.95 on Xbox One XBOX LIVE GOLD MEMBERSHIP

Drive as your favourite V8 Supercars Championship driver on the legendary Mount Panorama circuit in this new add-on pack featuring the latest Holdens, Fords and more. V8 Supercar champion and 2014 Hall of Fame inductee Mark Skaife even does the voiceover for the Bathurst track.

ep ay N OV EMBER 2015

In the aftermath of a major disaster two people find they have changed and gained extraordinary abilities. One of them travels through time and becomes hell-bent on controlling this power. The other uses these new abilities to attempt to defeat him – and fix time before it tears itself apart.

Xbox users can connect and play with friends around the world, access game addons, full game downloads and exclusive discounts. Plus get early access to some of the best new content. MEMBERSHIP CARDS AVAILABLE: $10.95 for one month $29.95 for three months $79.95 for 12 months

GAME REVIEWS

MAD MAX $99.95 on PlayStation 4 Become Mad Max, the lone warrior in a savage post-apocalyptic world where cars are the key to survival. In this action-packed third person game, you must fight to stay alive in The Wasteland via brutal hand-to-hand or vehicular means against vicious gangs of bandits. Players are challenged with treacherous missions as they scavenge the dangerous landscape for supplies to build the ultimate combat vehicle.

PLAYSTATION – WHAT’S HOT BATMAN: ARKHAM KNIGHT CRIME FIGHTER PACK $2.95 on PlayStation 4 Grab this Crime Fighter Challenge Pack and receive six new challenges for Batman, Nightwing, Robin and Catwoman for this insanely popular game. This expansive challenge pack allows focused training in free-flow combat and invisible predator stealth incursion.

PLAYSTATION NETWORK CARD PlayStation users can purchase content including games, game add-ons, tracks from the SingStore (PS3 only), subscription to Music Unlimited and movies to own or rent via the PlayStation Store. AVAILABLE IN AMOUNTS OF: $30/$50

Asia P lus

just

$19 .00 y ! a d o eT t a Global 1000 Activ

All

/30 da ys

just

29.90

All offers for Mobile & Landline for more information visit our website www.lycamobile.com.au or call 1300 854 607

/30 days

just

in O ne

49. 90

Inte / to 4rnatio 30 day s 4 C nal oun call trie s s!

ON THE NET

BLOG IT

Retail blogs allow quick, easy access to a world of expert know-how. Whether you want to increase sales, find new ways to merchandise or simply deliver better customer service, these examples are worth checking out.

newsagencyblog.com.au Operated by an Australian newsagent who also runs a newsagency software company, this blog couldn’t be more on the money for many of epay’s retailers. It delivers the latest news and views specific to small businesses like a newsagent as well as offering clever tips on merchandising.

shopify.com.au/blog Brought to you by the Canadian start-up success story that is Shopify, this site is literally brimming with upto-the-minute trends in the retail sector. From how to take photos for your business that look professional to key trends in customer service, Shopify is retailing blog brilliance and should be a daily read.

buildmyonlinestore.com Wanting to invest more time and effort into your online presence but unsure where to start? This could be just the place to set you right. Run by two e-commerce store owners who want to share their experiences, it’s full of advice and tips which are backed up by realworld examples.

retaildesignblog.net/tag/Christmas The Retail Design blog is a great destination for retailers full stop, but their section on Christmas merchandising is particularly useful at this time of year. Learn from global brands and experts in their fields about all things from window displays to in-store seasonal style tips.

ep ay N OV EMBER 2015

National Plan

$29.90 /30 days No lock in contracts

2.5GB Plus unlimited talk, text and MMS in Australia

Low cost international calls from 0c/min. 29c Flagfall. India

China

Bangladesh

Pakistan

Thailand

Poland

Malaysia

Singapore

Hong Kong

Canada

Buy a SIM in store or online today Lebara $29.90 & $39.90 plans include unlimited talk, text & MMS within Australia (including 13, 1300 and 1800 numbers but excluding Pivotel). The National Plan offers 2.5GB data and Mega plan offers 5GB data and (charged in KB increments). Recharge an extra $10 and get great international minutes from 0c/min plus 29c flagfall applies. See http://www.lebara.com.au/30-day-plans for specific rates to international destinations and other terms and conditions. Lebara National plan and Mega Plan and credit is valid for 30 days from recharge. Lebara reserves the right to amend or withdraw any plan inclusions, promotional offers and/or pricing by giving at least 7 daysâ&#x20AC;&#x2122; notice on our website.