JUNE 2015
GET CONNECTED
THE FUTURE OF SELLING SOFTWARE
PLUS: Sign Right
Merchandising tips
Get Smart
Introducing Smartpay our new terminal fleet partner
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JUNE 2015
www.epaynz.co.nz
HEAD OFFICE 7a Pacific Rise Sylvia Park Auckland 1644 POSTAL ADDRESS PO Box 132122 Sylvia Park Auckland 1644 CUSTOMER SERVICE If your customer number (RID) starts with a 9 P. 0800 110 002 If your customer number (RID) starts with a 1 P. 0800 64 99 99 TO ADVERTISE P. 09 573 8350 Written and Produced by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra
Welcome T
he old saying goes “make hay while the sun shines” and as New Zealand enjoyed a golden summer this year, so too did our retail sector, with sales in Gift and Gaming witnessing a continuation of the strong growth we saw in 2014. To ensure our business partners continue to see this trend for the rest of 2015 and beyond, with or without the good weather, epay will carry on delivering new products, new categories and new growth. As epay retailers, you have the opportunity to sell more products this year than in any other year to date. To bolster our product range, we are launching a new range of Apple iTunes cards, while later in the year, we will release new anti-virus protection products for smart phones and devices. The Gift Station card range is also always increasing. There are now more opportunities for your store to stock these cards, which have the potential to open up new channels in your business. If you have any questions about this, please contact your local epay representative or call us here at the epay office. The new age of digital has most certainly reached these shores, and it’s a growth sector for our technology focussed businesses in the months and years ahead. We already provide a number of products across the digital spectrum, including music, gaming, software and mobile top-up and this sector will only continue to grow.
“We welcome this change with open arms as it provides a seamless, value-added service for both retailer and consumer, while taking both time and cost out of the equation.” Physical card stock and gifting is still a large part of our business. But more and more categories are making the shift from a physical, boxed product to Point of Sale activation or digital delivery methods. We welcome this change with open arms as it provides a seamless, value-added service for both retailer and consumer, while taking both time and cost out of the equation. As an example of how this can work for you, check out our software feature on page 10. Here we detail how the sale of software products has made this shift and how it can benefit your business. As always, my very best regards.
HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper
Roger Smith Managing Director epay New Zealand
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CONTENTS
10 22
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FEATURES 8
TANKS FOR THE MEMORIES World of Tanks is a gaming phenomenon set to get even bigger
10
UNBOXING THE FUTURE The shift to selling software electronically
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STAND & DELIVER The new epay display unit for all Telco SIMs
14
GET SMART Introducing Smartpay – our new terminal fleet partner
18
SIGN RIGHT Merchandising best practice tips so you can capture the customer’s attention
REGULARS
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5
WHAT’S HOT The big ticket items right now with consumers
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RETAILER PROFILE Satnam Bains – Clendon Food Market
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SUPPLIER FOCUS Vodafone’s Bruce McConnachie
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THE TECH SPACE The latest gadgets and devices to wow
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TERMINAL NEWS The latest epay news for retailers
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GAME REVIEWS The latest Xbox and PlayStation titles
PRODUCT SPOTLIGHT
WHAT’S
HOT
These are our Top 5 epay Gift Station gift cards. Make sure you’re stocking these brands in your gift card line up. Farmers Gift Card For over 100 years, Farmers have been bringing fashion and style to awesome Kiwis, just like you. The best of fashion, beauty, and more from Farmers your store.
Hunting & Fishing New Zealand Gift Card Treat the trout fisherman, saltwater fisherman, tramper, camper, hunter or farmer in your life so they can purchase the very latest gear for their favourite hobbies.
Mitre 10 Gift Card Mitre 10 has been a part of New Zealand’s DIY culture since 1974. Wholly New Zealand owned and operated with around 100 stores from Invercargill to Kaitaia.
Restaurant Gift Card The Restaurant Gift Card is brought to you by the Gift Station and the Restaurant Association and can be used at great restaurants, cafes, bars and eateries throughout NZ.
The Warehouse Gift Card Where everyone gets a bargain. The Warehouse is one of New Zealand’s largest retailers and is known and loved by Kiwis for its wide range of products from clothing, entertainment, technology and more.
Most of these cards can be loaded at POS with values between $20-$1000 and generally have an expiry date of 12 months, although some cards are longer.
Check out our full range of Gift Station gift cards at www.giftstation.co.nz ep ay JUNE 2015
5
PRODUCT SPOTLIGHT SPONSORED ARTICLE
CASH FOR THE INTERNET WORKS AROUND THE WORLD The popular prepaid solution paysafecard is secure and easy to use.
P
aysafecard is a prepaid online payment method which allows customers to pay online quickly – and it’s just as simple and safe as it is with cash. Issued by the company paysafecard.com Wertkarten GmbH since 2000, paysafecard was the first product of its kind, where users purchase goods online without any link to a bank account. paysafecard is popular throughout Europe as well as in Latin and North America and is available in 39 countries worldwide. At the end of 2013, the product was also launched in New Zealand. New Zealand is a worldleader in terms of digital development. Over 90 percent of the population use the Internet and the e-commerce market is steadily growing. With the launch of paysafecard, New Zealand companies and consumers have access to a secure prepaid payment method for the Internet which requires neither a bank account nor a credit card. paysafecard works in a similar way to mobile prepaid cards. Customers can purchase their vouchers in denominations of 10, 20, 50 and 100 NZD from retail outlets worldwide. To make a payment, the user simply selects paysafecard as the payment
option at one of paysafecard´s official partner websites. Then they enter the unique 16 digit PIN that comes with each paysafecard voucher. A wide range of online merchants use paysafecard to increase their revenue by reaching out to new target groups. paysafecard vouchers can be generated quickly at all epay terminals. Now fully customised for mobile devices, paysafecard has seen remarkable growth over recent years. The paysafecard App for Android and iOS is one of the first that use Augmented Reality. Finding the nearest outlet is therefore easier than ever before. The app also allows its users to rate sales outlets right away, thereby letting other users know where purchasing a paysafecard is easy and convenient. The app also supports several languages and features a QR scan function as well as a news and promotions section. paysafecard has received numerous awards over the years, including the Paybefore Award in the categories of "Best Digital Currency", "Best Virtual or Digital Program" and "Top Digital Dollars". In 2014, The New Economy recognised paysafecard as one of the 40 most innovative companies of 2013.
paysafecard is fully customised for mobile devices
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PRODUCT SPOTLIGHT
TOP 5 IN-GAME PURCHASES 1. $7.19 = 1250 pieces of gold 2. $16.80 = 3000 pieces of gold 3. $41.01 = Japanese Tier VIII tank 4. $71.79 = Soviet Tier II tank 5. $127.62 = 1 year access to Premium
TANKS FOR THE MEMORIES The massively popular World of Tanks multi-player shows no signs of abating as it celebrates its third anniversary in the Asia-Pacific region.
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here’s a good chance that customers buying online credit in your store through the likes of MOLPoints will be spending some of their hard earned money on the global phenomenon that is World of Tanks. Even before it made the leap to Xbox 360 from PC last year, World of Tanks was one of the hottest games on the market. Fans were captivated by the fact it was free to download and that they could outdo their rivals by purchasing in-game add-ons to give them that vital edge. And now that World of Tanks developer Wargaming has announced the game will be made available on Xbox One at some stage this year, you can expect its popularity to continue to grow. There were over 5 million downloads worldwide on Xbox 360 in the past year alone!
WORLD OF TANKS WILL BE MADE AVAILABLE ON XBOX ONE IN 2015 8
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MOL Points Use MOLPoints to purchase World of Tanks in-game add-ons. Available in amounts of: $10/$20/$50/$100
XBOX LIVE GOLD MEMBERSHIP World of Tanks is available now on Xbox 360 as a free download for Xbox Live Gold Members. Membership cards available: $29.95 for three months $79.95 for 12 months
XBOX GIFT CARDS Use Xbox gift cards to purchase World of Tanks in-game add-ons. Available in amounts of: $25/$50/$100
RETAILER PROFILE
SPOT LIGHT... Satnam Bains – General Manager Clendon Food Market, Auckland
We met up with Satnam recently at his bustling Manurewa store to get some insights into what makes the business tick and what his secrets are to running a successful retail outlet.
What are the keys to being a successful retailer? Giving great customer service and knowing the products you sell inside out. The Foodmarket has a Facebook presence. How does that benefit your business? Facebook has made a significant impact on my business. I no longer have to do weekly flyers as I can update everything online and draw customers into my store. I can let people know what specials I have in a way that is convenient for them.
How do you maximise the impact of the epay products? epay provide excellent resources to help with merchandising. Vivek (our epay rep) always ensures we have the latest Point of Sale products and that they are placed in the best possible places. And a final word from Satnam. I would just like to thank the support we have received from epay and I look forward to working with epay in the future and building a bigger and better relationship.
What are the epay products that prove most successful for your store and why? GLOBUG top-ups, Digicel top-ups, prepay phone top-ups and other gift cards. They draw customers into our store first and foremost. But people don’t just purchase a top-up, they also tend to shop around and make impulse transactions. What are the benefits of selling epay Gift Cards? They have really helped with sales as they provide a great range of options for our customers. And epay work really hard training my staff about how they work and how to offer them to customers.
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TECHNOLOGY SPOTLIGHT
UNBOXING THE FUTURE Get connected with the simple and flexible way to deliver software products to consumers.
L
ike most things in life, more convenient ways of doing things are discovered in time and we wonder how we ever managed in the past. In the case of software products, this couldn't be more true for retailers and consumers alike. The shift in the way software products are made available, from a physical, boxed product to electronic means, has revolutionised their trade. Retailers are now able to stock far more products while devoting less shelf space to them. While the consumer is now able to buy products in more places than
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“Most mobile devices rely on software being installed via download. This is set to increase in the future and we’re of the view that we need to include tomorrow’s style of trade into today’s strategies,” Kaspersky Lab ANZ General Manager Andrew Mamonitis
TECHNOLOGY SPOTLIGHT
THE BENEFITS TO YOU • No inventory costs • No forecasting required • Offer a wider range of products • Attract new or more customers • Less logistical effort • Less shelf space required • Theft reduction • Eco-friendly
THE BENEFITS TO THE CONSUMER • Product is ready for use immediately • Easy process at point of sale • No delays in stock availability
before and have them readily available. This shift has come about as people and their computing needs become more mobile. Software vendors and other retailers can address these shifts in customer behaviour by adjusting their business models to utilise electronic software delivery. It can increase customer satisfaction, reduce costs and grow revenue. epay distributes point of sale activated (POSA) products for software giants Trend Micro, Kaspersky, MYOB, Adobe and Microsoft. Previously, these products took up extensive shelf space, required man hours to stock and re-stock and were susceptible to theft. Now, retailers can dedicate far less space while increasing the amount of products they offer. Retailers no longer need to worry about theft as the cards are only activated once purchased at the register. epay New Zealand Managing Director Roger Smith said these products are the most flexible and cost effective way to deliver software to consumers. “Retailers only pay for what they sell, meaning they can get a broader range of products out to a wider range of customers at any time of the day,” Smith said. “Effectively, retailers can stock the entire range of a company’s products.” Smith added that the response from consumers had been “nothing but positive”. “It’s a really convenient way for consumers to access these products. They can be using them almost instantaneously.”
OUR PRODUCTS ADOBE Adobe offers a range of products that are highly sought after by creative types including designers, architects, photographers, digital artists and more. Adobe Photoshop or Adobe InDesign in particular are the go-to products of choice for designers and photographers worldwide.
MYOB MYOB solutions are built for businesses of all shapes, sizes and sectors – from start-ups to well established operations. Trusted by 1.2 million businesses, MYOB is Australia’s largest provider of business management solutions.
MICROSOFT OFFICE Over a billion people worldwide use the Microsoft Office suite of products and many people still rate it as the best product of its kind on the market. Take advantage of Microsoft’s respected name and market their Office products like their Home and Student package.
TREND MICRO Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information. The company is recognised as one of the market leaders in server security, cloud security, and small business content security.
KASPERSKY Over 300 million people worldwide are protected by Kaspersky Lab products and technologies. Kaspersky Lab is one of the fastest growing IT security vendors worldwide. Today it is firmly positioned as one of the world’s top four leading anti-virus vendors.
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PRODUCT SPOTLIGHT
STAND & DELIVER
Looking for a smart and innovative way to sell your Telco SIM cards? Look no further!
P
repaid mobile SIM cards are so popular they deserve their very own bold display unit to capture the attention of consumers. epay consulted with Vodafone, Spark, 2Degrees and Skinny to create this dynamic product that holds SIM cards
from each of the Telcos. The unit allows consumers to view all the SIM cards in one handy location which retailers can place on their counter. This innovative display unit has been specifically designed for epay convenience store customers.
It should sit high on the counter to allow for other produce to be stacked under it and so it’s easy for your customers to see the options. This stand will lead to a boost in Telco sales in your store. And best of all, it's free!
Contact vivek@epaynz.co.nz to organise delivery of your new SIM display unit. 12
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Want to Sell SIM Cards? Contact epay now!
epay SIM Order Form
Complete and return to epay, details below.
epay Account Number Store Name Address Phone Order Code
Product Description
Units of
Price
EP00000051FG00000
Vodafone Multi SIM Pack RRP $5
Pks of 10
$33.30 ex GST
EP00000045FG00000
Spark TRIO SIM Pack RRP $9
Pks of 10
$60.30 ex GST
EP00000048FG00000
Spark SIM TRIO RRP $19
Pks of 10
$127.20 ex GST
EP00000050FG00000
Skinny TRIO SIM Pack RRP $4
Pks of 10
$24.80 ex GST
EP00000052FG00000
2 Degrees Multi SIM Pack RRP $5
Pks of 10
$21.75 ex GST
EMAIL ORDERS: Send your complete order details to orders@epaynz.co.nz
Order
FAX ORDERS: Fax this completed form to 09 573 0756
TECHNOLOGY SPOTLIGHT
GET SMART
Smartpay and epay have teamed up, combining the very best in terminals with the great range of prepaid content to boost sales in your store.
e
pay extends a warm welcome to Smartpay as our new terminal fleet partner and to the retailers who were previously on the Smartpay mobile phone topup network. Now that you have been migrated to the epay network, huge benefits await your business. The epay network offers new and extensive prepaid content for you to sell in your stores, including gift cards, music, gaming, and, of course, mobile top-up. Smartpay offers the most feature-rich EFTPOS terminals available on the New Zealand market. The Countertop EFTPOS PAX S80 will replace all existing EFTPOS terminals over the next three months.
Countertop EFTPOS PAX S80 A one-piece counter-top, or handover EFTPOS terminal, suited to organisations of all types and sizes who operate single or split-level counters. The contactless payment technology available with the S80 allows the merchant to speed up the transaction process and enables the customer a fast and efficient experience.
UPGRADE YOUR EPAY TERMINAL AND GET SMART! If you want to take an advantage of Smartpay’s innovative payment solution, please contact your local epay representative today to discuss your options.
East / South Auckland / Lower North Island / Wellington Vivek 022 098 4268 CBD / North / West Auckland / Upper North Island Dennis 021 988 102 South Island Wendy 021 558 389 Hollie 021 558 183
TECHNICAL SUPPORT 24/7 – POWERED BY SMARTPAY You can call 0800 4 SMART (0800 476 278) and experienced technical staff will assist with your latest epay terminals. Look for the new stickers on your epay terminals for details.
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SUPPLIER PROFILE
SPOT LIGHT... Bruce McConnachie – Vodafone New Zealand Key Account Manager for Prepay Distribution and Prepay Channels
What are the keys to being a successful telco retailer for Vodafone? The key to great sales results is to keep it simple. Retailers need to ensure they have plenty of stock available, always have advertising posters or POS on display and a good understanding of the products.
focused on helping Kiwi’s stay connected, and helping New Zealand businesses embrace mobility. We’ve always challenged existing ways of doing things. From the very first TXT message in 1993 to being the first to bring super-fast mobile technology to New Zealand with 4G, we’re committed to bringing the best technology to New Zealand.
What changes do you see as important in the successful retailing of telco products in the New Zealand market? Ensure that the offers are well presented and easy for the consumer to understand. We’ve designed simple mobile plans so Kiwis’ can embrace the advantages of the latest technology. It’s important for customers to hear about benefits of being with Vodafone – like great deals on NEON or Netflix offers – and the advantages of being with New Zealand’s leading mobile network.
How would you describe Vodafone's relationship with epay and what is the key benefit for Vodafone having epay as a partner? The relationship is great – e-pay delivers a first-class service to the retail channel for the distribution of our prepay airtime and more recently the distribution of SIM cards.
What exciting Vodafone innovations do you think are important for our readers to know about? Innovation is in our blood at Vodafone New Zealand. We’re
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How long have you been Vodafone? What do you love the most about where you work? I’ve been with Vodafone for nearly two years. What I love the most about working for Vodafone is the people! We have a world class team and it’s amazing working alongside such great people every day.
Get a bite sized plan for chatting and TXTing with Prepay $9 Prepay $9
30 mins
to std NZ numbers
1000 TXTs
to std NZ numbers
A fantastic range of movie, music and sports experiences as well as Prepay Deals. See vodafone.co.nz/fantasticfridays
Vodafone Power to you are for personal use only. Prepay terms apply see vodafone.co.nz/prepay. Fantastic Friday terms apply, not available to business customers and some
FEATURE
SIGN RIGHT Shoppers are on the move and you have less than half a second to catch their eye with a display. Grab their attention with these great merchandising tips. By Norrelle Goldring.
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FEATURE
The old adage goes: ‘eye level is buy level’
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s people move around your store they are often displaying behaviours completely typical to the majority of shoppers. The key for you is to understand those behaviours and then capture their attention with merchandising techniques that work. WHAT TO CONSIDER Effective merchandise displays take into account a number of elements.
Placement: it’s one of the truisms of shopper behaviour that a bad offer in a good place will trump a great offer in a bad place, every time. Simply because the display needs to be somewhere visible and in an area with reasonable traffic. So make sure you place your epay Gift Station product stand where it will receive the highest amount of foot traffic. Great places are near where people enter your store or in close proximity to other popular items. Design: hanging signs promoting a product may get missed unless they hang quite low. This is because shoppers tend to only look upwards when entering a store to find out which aisle, for example, the product is in. When approaching displays, shoppers’ eyes typically have a slight downward glance angle. Once they are at their category, the old adage ‘eye level is buy level’ applies. Therefore, put the most popular items – like mobile sim cards or online credit cards – at eye level on display stands. Communication: if you have an offer, then it needs to be clearly communicated, ideally in a relevant way. Shoppers are on the move and you have less than half a second to catch their eye with a display, in which time they can only read a few words. So where you can, advertise your epay Gift Station products in windows, at the counter and elsewhere in your store.
THE OBJECTIVE When determining the need for a display, you need to think through what its objective is. Prompt and remind: so people think to purchase this item later in the shopping trip. epay Gift Station displays typically work best on a shopper’s way into the store, or on gondola end type displays. Uptrade: for when you are trying to get a shopper to buy either a more expensive or premium version of something they planned to buy. These types of displays work best in the aisle near the category, so there is a comparison against the mainstream or planned items. Also, make sure your staff are aware of the epay Gift Station products on sale so they can make customers aware of what else is on offer. Switch: for when you want them to buy a different product (often in the same category) than what might have been planned but makes you better margin. These displays can be in the aisle but also on the ‘way to’ the category as a form of prompt and remind. Incremental sale: for when you want shoppers to buy additional items, particularly not in their planned category. This all about strategic off-location display placement, often in the pathway between destination categories and the counter. This is because once shoppers have completed their main mission – that is, got their planned item in their hands – they’re more open to other things. In convenience stores, this might be the pathway between the drinks fridge and the counter. These displays, ideally, should be multi-sided.
Norrelle Goldring is Head of Shopper Insight & Retail Strategy at global research and retail data house GfK. She specializes in improving shopping experiences by understanding how and why people buy things.
Top Tips Take heed of these merchandising tips when it comes to the epay Gift Station range of products.
KEEP A NEAT DISPLAY KEEP IT WELL STOCKED POSITION THE DISPLAY IN A BUSY PART OF THE STORE PLACE THE MOST POPULAR ITEMS ON THE DISPLAY AT EYE LEVEL ADVERTISE YOUR EPAY GIFT STATION PRODUCTS BOTH IN THE WINDOW AND AT THE COUNTER
EDUCATE STAFF ON THE EPAY GIFT STATION RANGE OF PRODUCTS ep ay JUNE 2015
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TECHNOLOGY SPOTLIGHT
THE TECH SPACE Here's a range of the exciting new tech items on the market consumers can buy with epay products such as iTunes Gift Cards.
Philips Fidelio Headphones Hear nothing but first-class sound. Perfect for travellers, these balanced and richly detailed noise cancelling headphones are an international passport to listening pleasure. Compact foldability and longwearing comfort make them the best sound companion on long-haul or daily commutes. philips.co.nz
Marshall Monitor Headphones Resonating with the power of live performance, Marshall’s Monitor headphones produce deep bass with extended highs and natural, wellbalanced mids. They come embossed with a white script logo and black vinyl leather, evoking the spirit of those legendary vintage amps. marshallheadphones.com
iTunes GIFT CARDS Purchase songs and movies with the iTunes range of gift cards to listen to on these amazing headphones. Available in amounts of: $20/$30/$50/$100
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TECHNOLOGY SPOTLIGHT
Harman/Kardon Aura Wireless Home Audio System “The Aura is visually and digitally unlike any other audio system on the market,” said head of marketing Sohan Karunaratne. “The Aura brings together high art design with state-of-the-wireless-art sound in a single unit system.” harmankardon.com
Samsung Galaxy Note Edge After a series of delays, Samsung has finally released its long-awaited Note Edge smartphone, featuring a screen with a sloping edge for displaying notifications and other information. This could be a bold new step in how we use smart phones. samsung.co.nz
PREZZY CARD Load up a Prezzy card and start purchasing apps or music to enjoy on the latest Samsung Galaxy Note Edge or a Harman/ Kardon Aura system. Available in amounts of: $20-$1000 + $5.95 activation fee
UE Megaboom With IPX7-certified waterproof and stain-resistant acoustic skin, the Bluetooth UE Megaboom is the perfect solution for those that like their tunes loud, tough and wireless. Blasts massive sound 360 degrees and delivers deep, well-rounded bass. ultimateears.com
Sphero 2.0 This ‘appcessory’ can be used with smartphones to play tabletop and multiplayer games, learn programming and explore augmented reality. Sphero also glows in millions of colours, is pet proof, waterproof and quite possibly the future of gaming. gosphero.com/sphero
Available at JB Hi-Fi! Get the Megaboom or Sphero 2.0 with the JB Hi-Fi Gift Card or thousands of other gifts in store and online. Available in amounts of: $50/$100
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Terminal news epay is constantly improving its technology and providing advice to its many customers. Read on and stay ahead of the curve
IP TERMINALS 01. 02. 03. 04. 05.
Have we got your email address?
Does your store regularly sell over $1,500 in gross sales per week? Does your site have internet connectivity? Is the internet router located at the front counter near your epay machine? Is there an available port on the back of your router? Does your connectivity?
allow outbound
If you answered YES to the above questions you may be able to upgrade your epay system. The new epay terminals don’t require an analogue phone line and operate using your store’s internet connection. If you’re interested in upgrading to an IP terminal today please contact us on 0800 476 278 or epay@smartpay.co.nz for more information.
Ensure you receive all of epay’s communications including your invoices, promotions, surveys and our latest products. To ensure we have your correct email address please log onto admin@epaynz.co.nz and follow the links: Retailer > Retailer Support > Electronic Invoicing to join epay in reducing our carbon footprint.
NEED CLEAR REPORTING? JUST ASK EPAY To ensure that your sales are matching your reports, make sure that you regularly run reports through your epay terminal. Reports that are available through the terminal include: Shift Totals If your store runs across multiple shifts you can produce reports for each shift by selecting this option. Ensure your shift is closed off by selecting End Shift. Day Totals If you need a running report of sales
since the last report was closed off, the day totals report will run this option. It can also be printed throughout the day without closing it off. Operator Totals To keep track of your individual operator totals, this report will produce everything, broken down by the operator that made the sales. If you want to incorporate KPIs or staff incentives, this is the perfect way to keep track of your operators. It is strongly recommended that only a supervisor or manager ever requests these reports.
FRAUD ALERT! As a retail owner you should always keep your eye out for any suspicious activity – and train all staff to do the same. Recently released Visa statistics showed 40,000 small and medium-sized businesses in New Zealand and Australia were considered the highest risk to become victims of fraud. Such businesses were large enough to process about 20,000 e-commerce transactions each year, but too small to adequately protect their systems – which meant criminals could spy on customers’ credit card details. So stay safe by staying smart!
transactions to be wary of as they may indicate that the customer is attempting fraud. These are: Card not present. Card number is manually keyed in. No authorisation obtained. Card is not swiped through EFTPOS terminal. Fallback transactions (a transaction processed when the
sales code to anyone or let them operate your terminal alone. epay will never conduct a live transaction in your store (or ask you to do so in person or over get asked, report it immediately to epay customer service on 0800 110 002. Ensure that the customer has paid in full before processing the payment. Do not give vouchers to the
Credit cards need to be kept in a secure place, ATMs should be checked for any unusual attachments, personal details including PIN numbers should be should be checked continuously, and chip and PIN security should be implemented on credit cards when possible. Being wary of possible fraud is the best defence against your business becoming a victim of it. To combat fraudulent behaviour always ensure that you and all the staff in your store follow these steps:
Fraud prevention questions have been added to Terminals when processing a transaction
that the full valid payment has been received. If you suspect fraud please call the epay customer service team on 0800 110 002 and report it to the police immediately. We recommend for cash collection products that you only accept cash
1. 2. 3.
the customer is in store? Yes/No the customer has paid for the product? Yes/No Is this voucher being printed in response to a telephone call? Yes/No
Correct answers: 1) YES 2) YES 3) NO
as payment. This will negate the potential for credit card fraud. If you fall prey to fraud, please call Crime Stoppers on 0800 555 111 and epay customer service. For more information on fraud, visit www.dia.govt.nz/Services-Anti- SpamReported-Scams or take a look at www.consumeraffairs.govt.nz/ scams to know regarding the most common fraudulent behaviour and scams, as well as details about what steps to take if you fear you have had a scam committed against your company.
Please pay close attention to these questions, if you answer any of these questions incorrectly you are likely to be experiencing a fraud related transaction.
Refresh Your Prepay Point Of Sale! Does your point of sale need a revamp? Check out our ‘new look’ material and how to order some for your store. epay has developed a range of attractive Gift Station point of sale items for you to order, free of charge. Our point of sale features recognisable supplier logos and gift card images to appeal to your customers. epay New Zealand has recently created brand new POS material to brighten up your sites, epay POS is effective and eye catching. Place some posters in your window, a wobbler by the counter and a counter stand to display your Gift Station gift cards.
Left: 2 Prong Cardboard Counter Stand Above: A4 Counter Mat Right: EFTPOS Wobbler Far right: A3 Poster
MAXIMISE YOUR SALES IN 3 EASY STEPS Maximising sales with epay is a simple three step process:
1 Ensure you have epay’s vibrant Gift Station point of sale material up in your store.
2
3
Display epay Gift Station gift cards in a highly visible area. We recommend a counter stand. Displays are also successful at the entry point of your store.
Ensure that your epay stock is replenished and offer an epay recharge, along with other sales, to increase your basket spend.
POINT OF SALE Customers visit you for convenience products including mobile top up, gaming and music prepay and various gift cards, which are available through epay. Many of these products are not physical stock on your shelves, but
virtual stock, dispensed through your epay terminal or integrated POS System. Let your customers know that you range these products and more by displaying point of sale in your windows, at your register and around your store.
TO ORDER POS Call customer services or email us admin@epaynz.co.nz with your details: Store Name and Address Contact Name Phone Number Email address What POS you’d like to order and we’ll send it out to you!
epay.co.nz giftstation.co.nz
GAME REVIEWS
CALL OF DUTY – ADVANCED WARFARE On Xbox One As its title suggests, this is the most future-forward entry in the series to date. In fact, the action is so tech-centric that it treads well into a science-fiction scenario – albeit one that becomes more plausible every day. Powerful 'exoskeletons' augment and improve every aspect of a soldier’s abilities; enhanced player movement and verticality come in the form of boost jumps.
XBOX – WHAT’S HOT FORZA HORIZON 2 – TOP GEAR CAR PACK On Xbox One
MINECRAFT – STAR WARS REBELS SKIN PACK On Xbox One XBOX LIVE GOLD MEMBERSHIP
The Top Gear guys are famous for bringing fans the weird, wild and amazing from the world of cars and now Forza players can get in on the act. Choose from the likes of the exotic Jaguar XJ220, a beastly offroad Lamborghini, or try out, for free, the beautifully retro Ford Lotus.
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The hugely popular sandbox game goes intergalactic by teaming up with Star Wars. Minecrafters can now play as their favourite inhabitants of the starship Ghost, such as Ezra Bridger, Hera Syndulla, Kanan Jarrus and Chopper. The Star Wars Rebels Skins pack follows the Star Wars Classic Skin Pack for Minecraft released in November last year.
Xbox users can connect and play with friends around the world, access game add-ons, full game downloads, exclusive discounts. Plus get early access to some of the best new content. MEMBERSHIP CARDS AVAILABLE: $29.95 for 3 months $79.95 for 12 months
GAME REVIEWS
DYING LIGHT – SEASON PASS On PlayStation 4 Dying Light is a first-person, action survival game set in a vast open world. With the Season Pass add-on, gamers can linger in Harran – a city devastated by a mysterious epidemic – for longer. Skills can be put to the ultimate test in the exclusive Cuisine & Cargo challenge missions while additional weapons and skins are available. Also, The Bozak Horde – an entirely new competitive game mode – is available with the Season Pass.
PLAYSTATION – WHAT’S HOT EVOLVE – CARNIVORE MONSTER SKIN PACK On PlayStation 4
GRAND THEFT AUTO V – TIGER SHARK CASH CARD On PlayStation 4
The next generation of multiplayer shooters just got even more adrenaline pumping with the Carnivore Monster Skin Pack that includes the Carnivore skins for Goliath, Kraken, and Wraith. Fans of this game will need downloadable paid content to help destroy a menagerie of enemies in this classic cat versus mouse shoot ‘em up.
Cash is king on the streets of Grand Theft Auto. Gamers can solve their money problems and help unlock doors across Los Santos and Blaine County with the purchase of cash packs including the Tiger Shark Cash Card. All purchased cash is automatically deposited into the character’s bank account.
PLAYSTATION NETWORK CARD PlayStation users can purchase content including games, game add-ons, tracks from the SingStore (PS3 only), subscription to Music Unlimited and movies to own or rent via the PlayStation Store. AVAILABLE IN AMOUNTS OF: $30/$50
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CONTACT US
CONTACT US CUSTOMER SERVICE PHONES If your customer number (RID) starts with a 1 call 0800 64 99 99 OR If your customer number (RID) starts with a 9 call 0800 110 002
CUSTOMER SERVICE EMAILS epay - epayhelpdesk@epayaust.com.au epay/ezipay - helpdesk@epaynz.co.nz Giftstation, Genie, invoices/statements - epayadmin@epaynz.co.nz Card and sim pack orders ezipay - orders@epaynz.co.nz Mobile Top Up Files - pindelivery@epaynz.co.nz
EPAY – YOUR TEAM Roger Smith – Managing Director – rsmith@epaynz.co.nz Paul Woodhams – General Manager Sales – pwoodhams@epaynz.co.nz Mark Thompson – Supplier Manager – mthompson@epaynz.co.nz Daniel Kim – National Channel Manager – dkim@epaynz.co.nz Vivek Kommalapati – Account Manager – vivek@epaynz.co.nz Dennis Kumar – Account Manager – dkumar@epaynz.co.nz Jo Olsen – Corporate Account Manager – jolsen@epaynz.co.nz SOUTH ISLAND TEAM Kerri Quirke – National Channel Manager – kquirke@epaynz.co.nz Hollie Beeby – Account Manager – hbeeby@epaynz.co.nz Wendy McKenzie – Account Manager – wmckenzie@epaynz.co.nz HEAD OFFICE SUPPORT Belinda Hackett – Office Manager – bhackett@epaynz.co.nz Adam Sutherland – Provisioning & Product Manager – asutherland@epaynz.co.nz Julius Fox – Marketing Manager – jfox@epaynz.co.nz Denyse Stephens – Logistics Manager – dstephens@epaynz.co.nz FINANCE TEAM Windy Smith – Finance Manager – wsmith@epaynz.co.nz Phillip Liu – Senior Accountant – pliu@epaynz.co.nz Ellen Sun – Financial Accountant – esun@epaynz.co.nz Andrew Selyo – Reconciliation Officer – aselyo@epaynz.co.nz Dini Lal – Accounts Receivable – dlal@epaynz.co.nz Faisal Samut – Accounts Assistant/ Payables – fsamut@epaynz.co.nz
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