epay world spring 2017

SPRING 2017

PURCHASING POWER The digital wallet revolution

ALSO INSIDE:

Spring Carnival Sportsbet joins our stable Meet Albert The all-in-one device to handle all of your sales

YOUR TV SHOWS & MOVIES. YOUR WAY.

STEP ONE Take the Netflix Gift Card to the counter and choose one of the following denominations: $20, $30, or $50

STEP TWO Go to www.netflix.com.au to redeem

STEP THREE Enter the PIN on your receipt - done!

TO ORDER YOUR NETFLIX GIFT CARDS Call epay Customer Service 1300 301 408 or email epayausupport@epayworldwide.com.au

SPRING 2017

www.epayworldwide.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome I

t’s great to bring you the Spring 2017 edition of the epayWorld magazine as we welcome the warmer weather and commence the countdown to Christmas.

Our cover feature this issue takes a look at the rise of digital wallet use in China and how epay retailers can capitalise on it here in Australia.

On page 8 we describe how 47 percent of all Chinese eCommerce transactions are made via a digital wallet which is now already common place for everyday purchases in China.

While digital wallet use in Australia (by Australian consumers) has been slow thus far, there is a bright future ahead as smartphone users increasingly use new payment technologies. Currently, $12 billion was spent in Australia via a digital wallet in 2016 but that is forecast to rise to $20 billion in 2020.

With epay’s recently announced strategic alliance with Alipay, and with several key Chinese holiday periods coming up, epay retailers can directly capture the Chinese tourist and student market, increasing sales in your stores by offering the Pay by Alipay service. See the Alipay feature on page 14 for more details.

"Currently, $12 billion was spent in Australia via a digital wallet in 2016 but that is forecast to rise to $20 billion in 2020."

On page 20 we introduce epay’s strategic relationship with The Commonwealth Bank of Australia that will bring epay retailers another flexible technology choice to transact your epay products via the Albert terminal. epay retailers can access the epay prepaid content suite via our application that can be downloaded from CommBank's 'Pi App bank' store. Therefore, it might be time to get your hands on Albert – the CommBank’s all-in-one EFTPOS tablet that handles all of your merchant services requirements plus epay’s prepaid content suite.

Albert connects via Wi-Fi or 3G, is compact, so it saves valuable space on your counter, while its easy-to-use interface makes it a hassle-free way to transact all of your sales.

If you already have Albert, download the epay app to access our comprehensive range of prepaid content or give CommBank a call on 1800 730 554 to find out more.

In this edition, we also head back to the races on page 18 as Sportsbet joins the Cash Top Up® stable just in time for the peak horse racing season – the Spring Carnival.

Sportsbet has now joined the likes of William Hill and bet365 Cash Top Up® products available via your epay terminal – which allows customers to make a deposit directly into their online sports betting account in your store.

Happy trading everyone and we’ll see you again soon in the Summer edition where we will focus on how to make the most of the Christmas sales period.

Happy trading!

Kind regards, Matt Blayney Country Manager e p a y S P RIN G 2 017

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CONTENTS

6

FEATURES 8

PURCHASING POWER We focus on the alternative payment industry and the rise of the digital wallet

18

OFF TO THE RACES Sportsbet has joined the Cash Top Up® stable in time for the Spring Carnival

20

34

12

MEET ALBERT The epay app is now available on the Commonwealth Bank’s EFTPOS tablet

REGULARS 6

THE TECH SPACE The latest gadgets and devices on the market

12

CONFERENCE SPOTLIGHT epay recently attended the i.c.e.works 17 conference

24

RETAILER PROFILE New Sunrise

28

WHAT’S HOT

The key epay products popular with consumers right now

34

GAME REVIEWS The new Xbox and PlayStation titles out now

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SPORTSBET CASH IS HERE! RETAILER BENEFITS • Earn commission • Store locator drives foot traffic into your store • Selling Cash Top Up is simple and fast • No stock required

HOW THE RETAILER LOADS A CASH TOP UP CARD STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

Customer presents card or mobile app.

Retailer collects payment using cash or card

Swipe the card or scan the barcode using your epay terminal. Repeat for multiple loads.

Wagering account is immediately credited for instant access to funds

Customer is provided with activation confirmation reciept.

Sportsbet Cash issued by EML Payment Solutions Ltd ABN 30 131 436 532 AFSL 404131. Consider if the card is right for you. Read the PDS at www.sportsbetcash.com.au

For more info or to get Cash Top Up activated in your store contact epay on

1300 301 408

TECHNOLOGY SPOTLIGHT

THE TECH SPACE Check out these great gift ideas consumers can purchase with the epay products available in your store.

iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products.

Available in amounts of: $20/$30/$50/$100

Sol Republic Amps Air In-Ear Wireless Headphones Be finally free from any cables or neckbands for unrestricted movement whether you’re working, working out or taking calls with integrated dual microphones. Compatible with all Bluetooth devices and Siri compatible. solrepublic.com

Bose SoundLink Revolve Plus Wireless Speaker Meet SoundLink Revolve, one of the best performing portable Bluetooth speakers from Bose yet. It delivers true 360° sound for consistent, uniform coverage where everyone in a room gets the same sound quality. bose.com

PlayStation VR Experience games in an entirely new way. You’ll be at the centre of the action, living every detail of extraordinary new worlds – and you’ll feel like you’re actually inside the game. playstation.com

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PlayStation Plus Membership Spend hours in new worlds with the PlayStation VR headset. Grab a PlayStation Plus Membership card to get started.

Membership cards available: $27.95 for 3 months $69.95 for 12 months

TECHNOLOGY SPOTLIGHT

DJI Inspire 1 RAW 4K Drone Imagine holding the future in your hands. Designed to be powerful while lightweight, flexible while providing the stability you need, the Inspire 1 is DJI’s most advanced complete package. dji.com

AVAILABLE AT JB Hi-Fi Get the DJI Inspire 1 with the JB Hi-Fi Gift Card or thousands of other gifts in store or online.

Available in amounts of: $50/$100

MICROSOFT OFFICE Make the Microsoft Surface Pro even better with the Office 365 Home software download available through epay electronics retailers.

Microsoft Surface Pro i7 512GB Tablet The new Surface Pro delivers the perfect balance of versatility and portability, without sacrificing the performance you need. No matter where you are, you'll have the power to capture your creativity and turn it into your next big idea. microsoft.com e p a y S P RIN G 2 017

7

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

PURCHASING POWER

We take a look at the rise of digital wallet use and detail how Chinese visitors can lead to new and lucrative opportunities.

THE DIGITAL WALLET The digital wallet allows consumers to pay for items using their smartphones rather than bank cards and cash by linking bank cards to apps on smartphones. Digital wallet customers can power their purchases in multiple ways. For example consumers can have their bank card linked to their digital wallet. The uptake in Australia has been slow but with more banks getting on board and innovators like epay driving in-store solutions it’s becoming easier to pay for things with a smartphone or to access discounts and member loyalties.

THE KEY PLAYERS Digital wallets are the fastest growing payment type around the world so it’s no surprise some of the biggest tech companies are in the mix. Young shoppers are driving their growth which is facilitated by the massive uptake of smartphone usage.

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TOP TIP Alternative payment methods are becoming increasingly mainstream so ensure the user experience matches that of cards to appeal to consumers.

21%

Of all eCommerce transactions are made via a digital wallet in Australia

$12 billion

Spent in Australia via mobile payments last year

$20 billion

Projected mobile payments spend in Australia in 2020

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

450 million WeChat 39.1%

Total Alipay users

Alipay 53.7%

300 million Total WeChat Pay users

CHINA FOCUS With high levels of internet and mobile penetration China is the world’s largest and most developed retail e-commerce market, accounting for 47 percent of global digital retail sales. Alipay and WeChat Pay dominate the market while Union Pay’s Quick Pass is getting a larger share.

Other 7.2%

47%

Share of Chinese mobile payments in first quarter of 2017

Of all eCommerce transactions are made via a digital wallet in China

DIGITAL IS NO.1 The digital wallet is China’s most preferred payment method and Australian retailers should expect the trend to continue to rise here as consumers seek faster and safer ways to pay for things.

CHINESE PAYMENT HABITS

48%

Of all Chinese purchases are made via a digital wallet

19%

5%

Via credit cards

12%

Via prepaid cards

Via bank transfers

19%

Via smartphones

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9

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

ALIPAY FOCUS

A DAY IN FOCUS

Alipay is China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments.

TOP TIP Australian retailers can capitalise on Chinese visitors by becoming an Alipay retailer. To sign up call 1300 301 408 or email signup@epayworldwide.com.au

1.2

million

$9.2 billion

Chinese visitors to Annual Chinese Australia every year spend in Australia

9

nights Average length of stay

$8k

7am

8.30am

wake up, connect with friends

travel to work, buy coffee

10.30am

12.30pm

work break, pay bills

lunch, buy street food

3.30pm

5.30pm

Average spend per person

170k The number of Chinese students in Australia

People in China are using Alipay as a one stop app to connect with friends as well as pay for a multitude of daily things.

When they travel, one of the first things on their mind is where is Alipay accepted, who is a top-rated store and what are the popular items? Take a look at how users can shape their entire lives around Alipay:

Direct flights to Australia daily

work break, shop online

taxi to restaurant

8pm

10pm

pay restaurant bill

bedtime, topup mobile

KEY DATES Hit the ground running with digital wallet payments in your store by capitalising on these key retail periods that will be popular with both Chinese visitors and domestic customers.

• Chinese National Holiday Golden Week October 1–7 • Double Eleven November 11 • Double Twelve December 12 • Christmas Day December 25 10

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• Boxing Day December 26 • New Year’s Day January 1 2018 • Australia Day January 26 2018 • Chinese New Year February 15-21 2018

CONFERENCE SPOTLIGHT

new

NEW SUNRISE I.C.E.WORKS 17

Earlier this year New Sunrise held their annual i.c.e.works conference in the US State of Texas – where convenience was established. epay account manager Kim Cousins attended the conference which brought together the top performing retail sites and suppliers to celebrate the year of achievement and to learn from the best in trade. The addition of a study tour this year meant all participants had the opportunity to meet some of the most innovative retailers in the US convenience market. The Snowball Awards evening was held in the 107,000 seat AT&T Stadium – home to NFL side the Dallas Cowboys. epay was nominated for Supplier of the Year Non Food 2017 but was just pipped at the post.

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CONFERENCE SPOTLIGHT

e p a y S P RIN G 2 017

13

Alipay, available now through epay What is Alipay?

Benefits for epay retailers

Alipay is China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments.

New alternative payment services coming with continual new launches.

Instant authorisation and confirmation through your epay terminal.

Our easy to use terminal also allows you to sell

450

#1

million registered Chinese users

China’s No.1 mobile payment market

epay’s prepaid products and services including:

Telco, Software, Music and Gaming, Online Cash, Transport and Tolling, Gift and more!

Why choose Alipay?

Benefits to offer Alipay in store

With 1.2 million Chinese visitors to Australia every year, rising to $14 billion annual spend by 2020, accepting Alipay as a new payment method can help you grow your foot traffic and sales.

• Access to an enormous base of loyal Alipay users

$8.9b

22%

$8k

$8.9 billion is the Chinese annual spend in AUS

Annual increase in Chinese tourists every year

average spend per person

• Build your own decal and display coupons to attract users • All settlement in AUD direct to your bank account from epay

Ongoing support

170k 170,000 Chinese students live here

• Location based services allow you to market to customers and bring them into your store

• Face to face retailer training and hardware installation is available Direct flights to Australia daily

Influx during Chinese New Year

• Ongoing service and support 24/7, 365 days a year

In-store experience

1. Customer to advise they would like to pay by Alipay

2. Customer to click the ‘PAY’ icon inside Alipay APP

3. Retailer to scan the QR code and finalise transaction

Free POS Materials • Counter Stand • Window Sticker • Till Topper For more info or to order FREE POS contact epay: 1300 301 408 or support@epayworldwide.com.au

TO SIGN UP NOW: Call 1300 301 408, fax 02) 8117 9869, email signup@epayworldwide.com.au Business name: Business address: Business type: CELLULAR / PETROLEUM / NEWSAGENT / SUPERMARKET / GROCERY / CONVENIENCE / ELECTRICAL / RETAIL / OTHER Operating as: INDEPENDENT STORE / FRANCHISEE / INDEPENDENT CHAIN / CORPORATE CHAIN No. of stores:

Estimated monthly prepaid sales (AUD):

Member of a buying group: YES / NO Contact name: Email:

If yes, group name: Phone:

Fax:

Prepaid Ultimate Plus

Unlimited international calls to standard numbers in 15 selected destinations Data offer extended

40 recharge

$

14GB

Anytime data

7GB + 7GB bonus on your first recharge

For details on standard and non-standard international calls go to optus.com.au/prepaidint

Recharge and activate by 29/10/17 All for use in Australia within 28 days. Fair Go Policy applies. 14GB Data Offer: From 30/10/17 included data will be 7GB. Customers who activate a SIM onto Prepaid Ultimate Plus and recharge $40+ until 29/10/17 will receive double the standard data inclusion on their first recharge only. May take up to 24 hours to be applied. Expires same time as recharge, unless data rollover applies. Excludes SIM swaps and Postpaid to Prepaid customers. Limit once per customer. Not to be used in conjunction with any other data offer. Unlimited Std Int’l Calls: Excludes premium/special/satellite/overseas toll-free numbers and video calls. Int’l destinations are mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK, & USA. Int’l Calls Offer: Ends 28/01/18. $40 recharges will also include unlimited std calls to Canada, France, Germany, Ireland and Sweden. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.

OPT0953 / OMC10372 (09/17)

Prepaid Ultimate Plus

Double data

14GB Offer extended

7GB + 7GB bonus

/

Continuous data rollover

/

up to 10GB when you recharge before expiry

Unlimited international calls / to standard numbers in 15 selected destinations, for details optus.com.au/prepaidint

Unlimited talk and text

/

to standard national numbers, for details optus.com.au/prepaidplans

First $40 recharge only

Recharge and activate by 29/10/17 All for use in Australia within 28 days. Fair Go Policy applies. 14GB Data Offer: From 30/10/17 included data will be 7GB. Customers who activate a SIM onto Prepaid Ultimate Plus and recharge $40+ until 29/10/17 will receive double the standard data inclusion on their first recharge only. May take up to 24 hours to be applied. Expires same time as recharge, unless data rollover applies. Excludes SIM swaps and Postpaid to Prepaid customers. Limit once per customer. Not to be used in conjunction with any other data offer. Unlimited Std Int’l Calls: Excludes premium/special/satellite/overseas toll-free numbers and video calls. Int’l destinations are mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK, & USA. Int’l Calls Offer: Ends 28/01/18. $40 recharges will also include unlimited std calls to Canada, France, Germany, Ireland and Sweden. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.

OPT0953 / OMC10376 (09/17)

SPRING CARNIVAL

OFF TO THE RACES

Sportsbet has joined the Cash Top Up® stable in time for the peak horse racing season.

S

portsbet has now joined the likes of William Hill and bet365 as Cash Top Up® products which allows customers to make a deposit directly into their online sports betting account.

Sportsbet is one of Australia’s leading sports betting agencies and make it even more imperative that epay retailers have the Cash Top Up service available in store.

The Cash Top Up store locator, which is available on the mobile app, drives

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foot traffic back into participating epay retailers and selling these products is simple and fast. There is also no need to hold stock and retailers earn a commission on every dollar loaded.

The Spring Racing Carnival gets underway in New South Wales and Victoria in September with iconic races such as the Melbourne Cup, Cox Plate and Caulfield Cup all set to draw punters in yet again.

But Sportsbet and the other Cash Top Up products are not just popular with race goers. They are widely used across the sporting landscape and there are huge events on the horizon. The AFL and NRL Finals play out throughout September, the Wallabies are in action in The Rugby Championship while American sports like NFL, which are some of the most wagered on events in the world, are in full flight.

SPRING CARNIVAL

TOP TIP Ensure your epay barcode scanner is plugged into your epay terminal as many Cash Top Up customers will be topping up their account using their mobile app.

HOW TO SELL THIS PRODUCT: STEP 1: Customer will present their Sportsbet branded card or present the Mobile Digital App to top up their account STEP 2: Perform the transaction by scanning the bar code on the Mobile Digital App or swipe the card through the epay terminal STEP 3: Collect payment from customer STEP 4: Follow the prompts on your epay terminal STEP 5: Sportsbet account is credited in real time so the cardholder can immediately access funds STEP 6: Ensure the customer takes their receipt as proof the account has been successfully topped up *Cash Top Up cards are NOT sold on the gift card stands. Card members receive the reusable Cash Top Up Card in the mail or a top up barcode is generated in the mobile app.

If a customer wants to top up more than what is printed on the card, simply repeat the sales process.

2017 SPRING CARNIVAL SEPTEMBER Saturday 9th Saturday 9th Saturday 16th Saturday 23rd Saturday 30th

Rosehill – Golden Rose Flemington – Makybe Diva Stakes Randwick – George Main Stakes Caulfield – Underwood Stakes Randwick – Epsom Handicap

OCTOBER Sunday 7th Saturday 14th Saturday 21st Friday 27th Saturday 28th

Flemington – Turnbull Stakes Caulfield – Caulfield Stakes Caulfield – Caulfield Cup Moonee Valley – Manikato Stakes Moonee Valley – Cox Plate

NOVEMBER Saturday 4th Tuesday 7th Thursday 9th Saturday 11th

Flemington - Victoria Derby Flemington - Melbourne Cup Flemington – Crown Oaks Flemington - Emirates Stakes

For more information, or to get Cash Top Up activated in your store, visit www.epayworldwide.com.au or call our customer service team on 1300 301 408 e p a y S P RIN G 2 017

19

The epay app is now available on Albert The Commonwealth Bank of Australia’s EFTPOS tablet that can improve business and increase customer satisfaction.

epay and CommBank have partnered to bring retailers a new selling experience

The benefits for epay retailers It’s time for your business to try Albert – the all-in-one device to handle all of your sales – including the epay product range.

20

Save space on your counter

Save money

Albert is great to look at, is compact and keeps everything looking tidy and neat

Retailers no longer need to pay the epay terminal rental fee

e p a y S P RIN G 2 017

Use Albert’s internet connection Process payments on Albert through Wi-Fi or connect to 3G via a SIM card

Modern User Interface Easy and fast navigation plus reduce customer waiting time by shortening the transaction process

Why choose Albert?

Albert is a 7-inch android touchscreen tablet

Accepts contactless payments, scans barcodes and email receipts

Features 41 apps including epay

Take it anywhere in store so customers can pay via 3G or Wi-Fi

Customers can split bills and choose if they pay debit, credit or cash

Receive same day settlement into your CommBank account on the credit and EFTPOS sales you make¹

Manage costs better as you pay a fixed monthly fee for one Albert device

Access all of epay’s categories including cash products

75,000+

More than 75,000 terminals in operation

Albert accepts MasterCard, Visa, American Express, Union Pay and many more ¹Everyday Settlement is available on transactions made until 10pm AEST for eligible customers with a CommBank business transaction account and a linked CommBank merchant facility.

View CommBank Terms and Conditions for Business Transaction Accounts and Financial Services Guide, and consider them before making any decision about these products.

Already have Albert?

Don’t have Albert?

Download the epay app today to access all of our categories

Call CommBank on 1800 730 554 8am – 6pm (AET) to order

Need help?

Call the epay 24/7 customer service line on 1300 301 408 or email us at support@ epayworldwide.com.au

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Optus Prepaid Mobile Now even better value In recent years, sales of prepaid mobile recharge and SIMs have continued to be one of the leading product categories for Epay retailers. And in the mobile category, both the phones and the consumers are getting smarter.

Prepaid customers are looking for the best value - whether they are looking for lots of data, talk, text, international calls, coverage, or a bit of everything.

Prepaid Mobile Handsets

Optus have released a new range of Optus branded Prepaid handsets this year, offering great benefits for prepaid mobile customers -whatever their needs and price range:

59

39

99

$

$

$

Optus X Lite

Optus X Play

Optus X Spirit

Camera Music player

4" display Camera

5MP rear and 2MP front cameras with flash

3G

3G

5” display 4G PLUS

129

$

Best mobile device 2017

149

$

Optus X Smart

Optus X Sleek

8 MP rear and 5MP front cameras with flash

Dual 13MP and 5MP front cameras with flash

5.5” HD display

5” HD display with glass and metal build

4G PLUS

4G PLUS

Fair Go Policy applies. For use in Australia.

4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device, location and other factors.

Check coverage at optus.com.au/coverage and our Prepaid plans at optus.com.au/prepaidplans Prepaid SIM: Includes SIM only and no recharge value. General: Mobile phones are network locked. For unlocking fees see optus.com.au/unlock

Optus Mobile Coverage

SUPPLIER PROFILE

Optus customers can now enjoy superfast mobile internet in all major cities and loads of metro, regional and holiday areas with a compatible 4G device - with 96.1% of Australia’s population now covered by Optus’ 4G Plus network. Optus spent $1.5bn last year on improving their network, and another $1.5bn due to be spent in 2017/18. You can check coverage in your area at optus.com.au/coverage

Experience our fastest network ever Live at the speed of Bolt with Optus 4G Plus Usain Bolt Olympic Champion

Our Prepaid Plans Prepaid Ultimate Plus

10

20

$

$

Double data bonus offer ends 29/10/17

30

$

40

$

50

$

$

60

Music Streaming on Data Free Offer ends 28/01/18

Anytime Data Charged per KB

Double Data Bonus Offer On first recharge of $40+ only.

Offer ends 29/10/17.

AutoRecharge Bonus Data AutoRecharge $30+ and get bonus data.

Offer available from 10/07/17 – 28/01/18

Talk Standard Australian mobiles and landlines, 13/1300 numbers and Voicemail (charged per min)

500MB

2GB

3GB

7GB

10GB

12GB

N/A

N/A

N/A

+7GB bonus

+10GB bonus

+12GB bonus

N/A

N/A

+500MB bonus

+1GB bonus

+2GB bonus

+3GB bonus

Up to 100 mins

Up to 200 mins

Text

UNLIMITED

Standard national SMS/MMS

The All Rounder

Extras Credit For standard international calls and messges, roaming and selected premium SMS services

N/A

International Calls

N/A

5

$

Standard Rates apply and call charges will be deducted from included Extras Credit.

From Australia to standard international numbers.

Offer ends 28/01/17 See optus.com.au/prepaidint for rates

10

15

$

$

20

$

Unlimited standard calls to 15 selected destinations: Canada, mainland China, France, Germany, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, UK and USA +5 more destinations Bangladesh, Indonesia, Pakistan, South Africa and Vietnam

Data Rollover Expiry

UNLIMITED

KEEP ROLLING OVER UP TO 10GB WHEN YOU RECHARGE BEFORE EXPIRY 7 days

7 days

28 days

All for use in Australia

All for use in Australia within 28 days. Fair Go Policy applies.

Prepaid Ultimate Plus 14GB Data Offer: From 30/10/17 included data will be 7GB. Customers who activate a SIM onto Prepaid Ultimate Plus and recharge $40+ until 29/10/17 will receive double the standard data inclusion on their first recharge only. May take up to 24 hours to be applied. Expires same time as recharge, unless data rollover applies. Excludes SIM swaps and Postpaid to Prepaid customers. Limit once per customer. Not to be used in conjunction with any other data offer.

Extras Credit and Extras Credit Add Ons: Can be used for premium SMS, standard international calls and messages from within Australia, and standard calls, SMS and data while roaming overseas. Non-standard international calls will be charged at different rates. See optus.com.au/prepaidint for details. Credit used while roaming cannot be used for MMS, and will be charged at standard rates which can be found at optus.com.au/travel Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Expires in 28 days or on next recharge, whichever is earlier. MyData Rollover: Unused included MyData will roll over to next recharge as MyData Rollover, and will continue to rollover, if you recharge before your credit expires. MyData Rollover is limited to 10GB. If you accrue over 10GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData you have on your current recharge.

AutoRecharge Offer: From 10/07/17 to 28/01/18, if you have an AutoRecharge set up on a $30 or above recharge, you will receive the bonus data amount specified for that recharge amount. Recharge vouchers: Must be redeemed by 28/01/18 in order to receive these offers. Unlimited Standard International Calls: Available with $40+ recharges on Prepaid Ultimate Plus. Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK, & USA. International Calls Offer: From 03/07/17 to 28/01/18, $40 recharges will also include unlimited standard calls to Canada, France, Germany, Ireland and Sweden. $50+ recharges will include unlimited standard calls to all the destinations listed above as well as to Bangladesh, Indonesia, Pakistan, South Africa and Vietnam. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device.

Check coverage at optus.com.au/coverage Music Streaming Data Free: Ends 28/01/18. Streaming services subject to change at any time. Downloads, video & non-music content incur data charges. Requires data balance or MyCredit. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. For eligible daily plans streaming will trigger a day’s usage. Full terms at optus.com.au/prepaidmusic

RETAILER PROFILE

SPOT LIGHT...

new Buy Better, Sell Smarter, Bank More

New Sunrise Australia’s Number 1 Buying Group

Who is New Sunrise?

We are one of Australia’s leading retail buying groups for independent petrol and convenience stores. New Sunrise combines the buying power of over 650 quality independent petrol and convenience stores to give its members access to exclusive rebates and discounts from all major suppliers – to help them Buy Better, Sell Smarter, Bank More.

What makes New Sunrise the ideal business opportunity for independent retailers?

At New Sunrise we are passionate about the independents and 24

e p a y S P RIN G 2 017

we recognises that independent retailers are the backbone of Australia. They employ locals, support their communities and are open when you need them. We are here to provide the independent retail operators of C-Stores, a world class retail system that will bring together the independents and drive profitability. This is done by integrating and coordinating the promotional, operational and merchandising activities between retailers and manufacturers.

What benefits does New Sunrise offer retailers?

We provide Independents the support they need to ensure

RETAILER PROFILE

Working with New Sunrise Group Leverage our network to accelerate your business growth

We’re serious about retail

We’re here to help you succeed

We’re food & beverage experts

Access large supplier network

Sales is our number one game

Flexible, scalable approach

Connecting businesses and customers

they remain competitive in the market by providing a retail program that increases store revenue and returns, while providing a premium shopping experience for our customers. As a member of New Sunrise you receive the benefits of a total retail system that is normally associated with a franchise system or large operated retailer network, such as: • Marketing and promotional support • Access to exclusive rebates and off invoice discounts from all major suppliers • Consumer engagement and conversion programs • Development of shop layouts and planograms • Market and channel trending • Staff training • Back of house support and management • Store branding options • Plus many more benefits which help retailers Buy Better, Sell Smarter and Bank More.

What are the benefits of having epay products in New Sunrise stores?

Sales! If you don’t have their products on offer you are missing out on sales which ultimately means customers will go elsewhere to shop. A customer through the door is an opportunity to increase their spend in store.

Which epay products are available in New Sunrise stores and which ones prove most popular? epay products that are ranged in the New Sunrise members are: gift cards from the likes of iTtunes, Xbox, Myer and David Jones, prepaid recharge and cash products like paysafecard. A growth area we are seeing is from paysafecard. More customers are looking for safe ways to pay for products over the internet without using their personal bank/credit cards. This is a fantastic and safe way for consumers to keep their personal information private but still enjoy purchasing goods online.

Give the Team at New Sunrise a call on 02 9417 6044 e p a y S P RIN G 2 017

25

MAXIMISE YOUR SALES IN 3 EASY STEPS

1

3

OUR NEW POS MATERIAL Ensure you have epay’s vibrant point of sale MAXIMISE material up in your store

e

er Mat

2

1

Ensure that your epay stock Display epay gift cards in is continually replenished a highly visible area. We YOUR SALES IN 3 EASY STEPS and offer an epay recharge, recommend a display by the along with other sales, to counter. Displays are also increase your basket spend successful at the point of entry to your store

2

3

Ensure that your epay stock Display epay gift cards in Ensure you have epay’s is continually replenished a highly visible area. We vibrant point of sale and offer an epay recharge, recommend a display by the material up in your store pay products are highly valuable to you and your with othera range sales, to counter. Displays are alsoAustraliaalong epay has developed customers. They draw visitors to your store, allowing increase your spend successful at the point of of attractive POS items for basket you to order, you to become a one-stop destination for purchasing entry to your store free of charge. Our point-of-sale features a variety of products: from mobile recharge to prepaid

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gift cards (including music, movies, game cards and prepaid Visa card), as well as internet/broadband, pay products are highly valuable to you and your tolling products and a wide variety of international customers. They draw visitors to your store, allowing calling cards. All of these and more are available to you to become a one-stop destination for purchasing A5-mobile Counter your customers through epay but it recharge can be hard to a variety of products: from to prepaid Stand communicate this message. gift cards (including music, movies, game cards and

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prepaid Visa card), as well as internet/broadband,

The popular brands on the epay network are tolling products and a wide variety of international true revenue-driving that increase calling cards. Allproducts of these and more are available to your customers’ basket spend, encouraging your your customers through epay - but it can be hard to Till Topper 160mm communicate this message. customers to visit your store time and time again.x 50mm It is therefore important to the highlight the fact The popular brands on epay network arethat you selltrue these popular brands.

By showing off their revenue-driving products that increase your customers’ basket spend, encouraging recognisable logos, these products will often your sell A3 Poster customers to visit your store time and time again. themselves.A4 Poster It is therefore important to highlight the fact that

However, such popular a diverse range products and youwith sell these brands.

By of showing off their recognisable logos, these products will often sell brands, you may find it difficult to prepare your own themselves. point-of-sale materials to alert your customers to the extensive selection offer.

However, with on such a diverse range of products and brands, you may find it difficult to prepare your own

Don’t worry - epay is here to help with a bright and point-of-sale materials to alert your customers to the eye-catching range of material extensive selection on offer.to suit every A6 Wobbler attractive range of pointretail environment.

A3 Counter Mat worry - The Don’t epay is here to help with External Flag a bright and of-sale items includes: instore wobblers, stickers eye-catching range of material to xsuit every 420mm 680mm and counter stands, along with a variety ofofoutward pointretail environment. The attractive range of-sale items includes: instoredecals, wobblers, stickers facing materials such as window flags and and counter stands, along with a variety of outward A4 Window petrol pump toppers.

Decal

facing materials such as window decals, flags and epay’s vibrant point-of-sale petrol pump toppers. tools will let your

customers know that you range epay products as well epay’s vibrant point-of-sale tools will let your as showcustomers off our fantastic driving foot traffic know thatbrands, you range epay products as well into your store and encouraging impulse purchasing. as show off our fantastic brands, driving foot traffic into storeTO and encouragingitem impulse purchasing.

And ofyour all, each point-of-sale is free when DObest YOU WANT REFRESH YOUR STORE’S And best of all, each point-of-sale item is free when POS DISPLAY? SEE THE OPPOSITE PAGE FOR you order from epay. you order fromBEST epay.

OUR POS

26

e p a y S P RIN G 2 017

PRACTISE GUIDE

recognisable supplier logos to appeal to your customers. Order now! epay Australia has developed a range of attractive POS items for you to order, free of charge. Our point-of-sale features recognisable supplier logos to appeal to your customers. Order now!

ORDER YOUR NEW POS TODAY! To order displays or POS material at any time you can contact epay Customer Service:

HOW TO ORDER Phone: 1300 301 408 YOUR FREE POS the form below) Fax: 02 8117 9869 (complete ToEmail: order displays or POS material at any time support@epayworldwide.com.au you can contact epay Customer Service:

Log on to: www.epayworldwide.com.au

Phone: 1300 301 408 Store Fax: 02 Name: 8117 9869 (complete the form below) Email: epaysupport@epayaust.com.au RID/TID: Log on to: www.epayworldwide.com.au Store Name: Store Address: RID/TID: Store Address:

Contact Person: Number/Email:

Contact Person:

Tick the items you would like to order:

Number/Email:

Wobbler TillTopper Topper A3 Counter Mat Wobbler Till Window Decal Tick the items you would like to A4 order: A3 Poster

A4 Decal A3 Poster A5 Poster A4 Poster Flag

A3 CounterTill Mat Wobbler Topper A3 Poster

A4 Decal

A5 Counter Stand

A3 Counter Mat

A5 Poster

Flag

Flag

POS BEST PRACTICE Highlight the fact you sell our recognisable brands by showing off their logos on our new range of POS material. epay has specific types of POS material to use in key areas of your store – as these pictures illustrate.

GREAT F O R WA L L S

A3 Poster

MA XIMUM IMPACT

HALF PRICE STANDS

A5 Counter Stand

SALES BOOSTER

A3 Counter Mat

EYE CATCHER!

Till Topper

ATTENTION GRABBER

A6 Wobbler

FIRST NS IMPRESSIO

A4 Window Decal

Pay half price for the fully loaded gift card stands advertised on page 33.

Simply take photos of our NEW POS material displayed in your store.

Email your photos to us at marketing@ epayworldwide. com.au

STREET PRESENCE

FRAME ME

A4 Poster

External Flag e p a y S P RIN G 2 017

27

PRODUCT SPOTLIGHT

WHAT’S

HOT

VIRGIN AUSTRALIA

Travel is a massive spending category for Australians and is only set to grow so Virgin’s Fly Away gift cards make the ideal product for your store to have in stock.

BARBEQUES GALORE With a network of 91 stores nationwide, Barbeques Galore is the market-leader with an extensive range of BBQs, furniture and a wide range of accessories.

MOL MONEY ONLINE The online currency zGold-MOLPoints can be used to pay for things online securely like games, smartphone apps, in-game purchases and gaming credits.

NETFLIX You can use Netflix gift cards to pay for a Netflix subscription or to give as a gift so friends and family can access some of the best television and movies available.

ORDER NEW SONY PLAYSTATION CARDS New Sony PlayStation gift cards will be available from September onwards. Replace the old cards by ordering the new ones from epay.

Phone 1300 301 408 or email us at support@epayworldwide.com.au 28

e p a y S P RIN G 2 017

These gift cards are the big ticket items with consumers right now.

PRODUCT SPOTLIGHT

NEW PRODUCT ROLLOUT JULY

Netflix Product Name

RRP

Barcode

Product Type

Netflix

$20

9337694034204

PIN

Netflix

$30

9337694034211

PIN

Netflix

$50

9337694034228

PIN

EA Origin Product Name

RRP

Barcode

Product Type

Origin Sims

$60

9337694041448

PIN

Origin Sims

$40

9337694041424

PIN

Origin Sims

$60

9337694041448

PIN

Origin Sims

$60

9337694041448

PIN

Origin Sims

$90

9337694041455

PIN

AUGUST Blackhawk BBQ Galore Product Name

RRP

Barcode

Product Type

BH BBQ Galore

$50

076750179013

POSA

BH BBQ Galore

$100

076750179020

POSA

Blackhawk Virgin Airlines Product Name

RRP

Barcode

Product Type

BH Virgin Airlines

$50

076750237669

POSA

BH Virgin Airlines

$100

076750237676

POSA

Acronis Product Name

RRP

Barcode

Product Type

Acronis True Image 2018 1C

$69.99

9337694041752

PIN

Acronis True Image 2018 3C

$109.99

9337694041769

PIN

EA Origin Product Name

RRP

Barcode

Product Type

EA Origin Battlefield

$30

9337694041530

PIN

EA Origin Battlefield

$60

9337694041547

PIN

EA Origin Battlefield

$90

9337694041554

PIN

EA Origin FIFA 18

$30

9337694041837

PIN

EA Origin FIFA 18

$60

9337694041844

PIN

EA Origin FIFA 18

$90

9337694041851

PIN

Amaysim Product Name

RRP

Barcode

Product Type

Amaysim

$40

9344286000158

PIN

e p a y S P RIN G 2 017

29

Fraud Alert DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your five digit sales code to anyone or let them operate your terminal alone.

Do not give vouchers to the customer until the full valid payment has been received.

Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.

EPAY WILL NEVER, IN PERSON OR OVER THE PHONE, ASK YOU TO PRINT A VOUCHER AND ASK FOR THE CODES ON IT!

THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

For more information on fraud, visit www.scamwatch.gov.au

WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

Contact epay customer service on 1300 301 408 immediately.

H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 1800 333 000.

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Key information for retailers

HOW TO DO A TERMINAL REFUND

If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed.

Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.

HOW TO REQUEST A REFUND

BY PHONE

Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted.

Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network.

Not all products can be refunded and will never be refunded if they have been used.

If you believe you have been defrauded, refer to the WHAT TO DO section

END OF DAY REPORT

O nly an operator with authority to print reports can run the reports.

Press the purple Totals key, enter your Sign-On code, press Enter.

Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)

EPAY EXTRANET

This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account.

Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password.

Go to www.epayworldwide.com. au, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.

Customer service 1300 301 408 e p a y S P RIN G 2 017

31

TELSTRA PRE-PAID DAY2DAY®

Easy Pre-Pay from $1 a day.

Recharges start from $5 for use up to 5 days.

On Australia’s largest mobile network.

TELSTRA PRE-PAID DAY2DAY® DATA per day

CALLS AND TEXT

$1

/day

100MB

Extra data is auto-added in 100MB blocks for $1 when you exceed your included data

Unlimited

To standard Australian numbers

TELSTRA AIR® WI-FI DATA At over 900,000 Telstra Air® hotspots across Australia

ADD INTERNATIONAL CALLS FROM AUSTRALIA To standard international numbers

Unlimited with every recharge until 27 March 2018

+$1

/day extra per destination

Unlimited standard calls that day to one of these destinations.

China, India, UK, New Zealand, Hong Kong, Malaysia, Singapore, South Korea, USA and Canada.

All for use in Australia.

Inclusions expire at 11:59pm AEST each day.

$1 drawn at the start of the day at midnight, regardless of usage that day. A day is 12:00AM to 11:59PM (AEST).

THINGS YOU NEED TO KNOW. Data: Extra Data charged $1 per 100MB via auto top-up. Recharge credit excludes content purchases such as Google Play. Unlimited Standard Calls & Text: Excludes usage such as calls/text to satellite numbers and premium numbers (e.g. 19xx numbers), operator-assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. Standard rates apply. See telstra.com/prepaid. Telstra Air: Available when recharge credit. For personal use only.

The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Ltd, ABN 33 051 775 556. EOFY17_PREPAID_D2D_A1P

STANDS Our range of gift card stands are available now for our epayWorld readers to order. The stands come fully loaded with gift cards and to order one or more fill in the form below and send back to our marketing team.

Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material. Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.

GO TO PG 27 TO SEE HOW TO GET THESE STANDS AT HALF PRICE

ALL STANDS COME LOADED! WITH CARDS

CLIP STRIP

16 HOOK STAND

32 HOOK STAND

NOW $35 + GST

NOW $75 + GST

NOW $279 + GST

STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products.

To order, fill in the form below and email back to marketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person

Clip Strip 16 Hook Stand 32 Hook Stand

Contact Number/Email Please place a tick in the corresponding circle to identify which item you would like. e p a y S P RIN G 2 017

33

GAME REVIEWS

FIFA 18 Available 29 September $99.95 on Xbox One EA SPORTS’ FIFA 18 blurs the line between the virtual and real worlds, bringing to life the heroes, teams and atmospheres of the world game. There are also three versions of FIFA 18 available, with a Ronaldo Edition, the Icons Edition and Standard Edition – with each package featuring different options for players.

XBOX – WHAT’S HOT MIDDLE EARTH: SHADOW OF WAR Available 11 October $99.95 on Xbox One

STAR WARS: BATTLEFRONT II Available 17 November $99.95 on Xbox One XBOX LIVE GOLD MEMBERSHIP

In the epic sequel to the award-winning Middle-Earth: Shadow of Mordor, go behind enemy lines to forge an army, conquer fortresses and dominate Mordor from within.

34

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Play as a fearless trooper, pilot a legendary starfighter, fight as your favourite character or forge a new path as an elite soldier through a gripping new Star Wars story.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus, get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

GRAN TURISMO SPORT Available 18 October $79.95 on PlayStation 4 The award-winning series speeds onto PlayStation 4 for the first time, putting you on course for high octane thrills to truly get your pulse racing. Every vehicle has been digitally recreated in remarkable detail, from the internal structure to even the stitching in seats while you can control the cars with increased sensitivity.

PLAYSTATION – WHAT’S HOT LIFE IS STRANGE: BEFORE THE STORM Available 1 September $37.95 on PlayStation 4

CALL OF DUTY: WORLD WAR II Available 3 November $99.95 on PlayStation 4 PlayStation®Store icon_R

Set three years before the original, this new chapter takes you back to Arcadia Bay where Chloe Price is drawn into an alliance with pretty and popular local girl Rachael Amber.

Embark on a journey across Europe’s theatre of war in a brotherhood of ordinary fighting men, struggling to preserve freedom as the world teeters on the brink of tyranny.

PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.

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35

New 35 Day Prepaid Data Combo.

With heaps of data and more time to use it.

+ infinite standard national calls & TXT All to use in Australia.

For assistance with sales, merchandising and product information, we have a national sales team offering regular service calls. Contact YES Distribution: t 1300 730 343 w yesdistribution.com.au e sales@yesdistribution.com.au

Vodafone Power to you

The nitty gritty: Not for commercial or resale purposes. All inclusions expire after 35 days or upon next recharge, whichever occurs first. Offer not transferable or redeemable for cash. Subject to change. Data for use in Australia only. Once data inclusion is used, you will need to purchase a data add-on or recharge to continue using data. 4G: 4G available with an active prepaid recharge and 4G device. 4G in selected areas in Australia. See vodafone.com.au/coverage.