FMCG BUSINESS Nov-Dec 2020 by The Intermedia Group

fmcgbusiness.co.nz

L E A D I N G

I N D U S T R Y

N E W S

NOV/DEC 2020 – Volume 7 – No 10

PLUS! FESTIVE DRINKS n SUMMER ENTERTAINING n SUPER SNACKS n NZ EVENTS & AWARDS NEW ZEALAND’S LARGEST FMCG AUDIENCE

NE INTRODUCING THE NEW RANGE OF FEVER-TREE SODAS ~ AVAILABLE IN THREE MOUTH WATERING FLAVOURS.

FEVER-TREE ITALIAN BLOOD ORANGE SODA

FEVER-TREE LIME & YUZU SODA

FEVER-TREE PINK GRAPEFRUIT SODA

contents NOVEMBER/DECEMBER 2020

UP FRONT

GOOD BUSINESS

EDITOR’S NOTE

INDUSTRY NEWS

34 INDUSTRY NEWS AND INSIGHTS 36 SUSTAINABILITY Better for the planet

SPECIAL FEATURES 10 HEALTH & WELLNESS

39 PROFILE A big plastic promise that didn’t go to waste

16 LET’S GO OUTSIDE! Exciting new products for easy summer entertaining

40 MINTEL The future arrives in November

22 DRINKS News, awards and inspiration for the festive season

41 JAMES & WELLS Avoiding common legal traps with the online sale of food and beverage

26 SUPER SNACKS

42 FGC Tackling grocery sector competition problems

30 BACK TO SCHOOL Top tips and lunchbox fillers

REGULARS 9

43 LEGAL ADVICE

WHAT’S HOT New products in store

44 EXPORT

EVENTS

14 BEST IN SEASON Fresh produce update

46 NZACS AWARDS

15 PROFILE 4 ways to optimise your ecommerce fulfillment process

52 NZ ICE CREAM CHAMPIONS 2O2O

21 PROFILE Aoraki’s limited edition Pohutukawa hot smoked boneless salmon fillet

53 OUT & ABOUT Our people at work and events around the country

29 PROFILE Giannis – a story with full flavour

54 CELEBRATING NZ FOOD HEROES

33 FMCG BUSINESS PRODUCT OF THE YEAR

55 WHAT’S ON Events for your diary

46 10

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ editorial ]

HERE’S TO A HAPPY, HEALTHY NEW YEAR! 2020 has brought us many unexpected challenges and suddenly forced us all to do things differently. We connected with one another in new ways, dug deep and found courage, strength and resilience to face the COVID-19 pandemic. We turned our focus to local businesses and travelled in our own country more than ever, to support their recovery. What kind of world are we likely to create in the near future, given current trajectories? Turn to pg 40 to see Mintel’s predictions, and discover inspiring 'Better For The Planet' initiatives on pg 36-39. Some of the industry heroes who went above and beyond during the pandemic were celebrated at the New Zealand Food Heroes Awards. You will find the highlights on pg 54-55. I was humbled and honoured to be among the Awards judges for the event, which was powered by Massey University. FMCG Business proudly supports many local industry awards every year, and we bring you exclusive insights in every issue. Find out all about the NZACS Awards on pg 46-48 and see who scooped the NZ Ice Cream Awards Trophies on pg 52. You can also discover new products for BBQs and Summer entertaining in this issue, plus refreshing new drinks and sparkling wines for the festive season (as seen on our cover). We hope you enjoy this special edition and wish you and your families all the best for a safe and healthy new year. Our team is now taking a well-deserved break over Christmas. Look out for our Leaders Forum and the next issue of FMCG Business in February. Happy holidays,

PUBLISHED BY C&I Media (NZ) Ltd PO Box 109 342 Newmarket, Auckland 1149 MANAGING DIRECTOR Simon Grover COMMERCIAL DIRECTOR Safa de Valois safa@c-store.com.au EDITORIAL DIRECTOR James Wells james@intermedia.com.au HEAD OF CONTENT Tamara Rubanowski trubanowski@intermedianz.co.nz ph: 027 278 4761 NATIONAL SALES MANAGER Vicky Bennett vbennett@intermedianz.co.nz ph: 021 626 115 SALES DIRECTOR Wendy Steele wsteele@intermedianz.co.nz ph: 021 300 473 ART DIRECTOR Leanne Hogbin leanne@intermedia.com.au PRODUCTION MANAGER Jacqui Cooper jacqui@intermedia.com.au PUBLISHING ASSISTANT Eclypse Lee elee@intermedianz.co.nz SUBSCRIPTION ENQUIRIES Eclypse Lee elee@intermedianz.co.nz

Tamara Rubanowski trubanowski@intermedianz.co.nz www.fmcgbusiness.co.nz

p.s For more updates, new product launches and industry insights subscribe to our e-news via www.fmcgbusiness.co.nz and join our conversations on social media.

C&I Media takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities. As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine is printed on Impress stock from Spicers Paper using FSC-MIX source pulp from responsible sources and other controlled sources. We print using BIO-inks that contain base materials from renewable resources including wood resin (rosin, colophony), vegetable oils, linseed oil and soy bean oil. This magazine is printed by ICG, an Toitu enviromark gold certified printer. The wrapping used in the delivery process of this magazine is biodegradable. ISSN 2382-1663

ON THE COVER Heading into the peak Christmas and New Year holiday period, Veuve du Vernay is available in four delicious styles across eight different SKUs. Find out more on pg 23.

FMCG BUSINESS IS PROUDLY ASSOCIATED WITH

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

FMCG Business is audited and verified by ABC. DISCLAIMER This publication is published by C&I Media (NZ) Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by New Zealand and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2020 - C&I Media (NZ) Ltd

[ news ]

STRONG CHRISTMAS SPENDING PLANNED The Christmas period is fast approaching, and while New Zealand’s SMEs are cautious about what the season will look like for them, Kiwi consumers are looking to embrace the Christmas spirit and spend their money locally. MYOB’s latest Holiday Trading Snapshot – based on research which polled 1,000 local consumers and over 500 SMEs nationwide – found that just over a third (35%) of New Zealand’s SMEs expect their revenue to be reduced over the Christmas and New Year period, compared to the 2019/2020 season. Encouragingly however, 44% percent of business owners and decision makers said they expect their revenue over this time to be about the same, while one-in-10 are expecting their returns to increase. The snapshot also revealed that nearly two thirds (64%) of consumers expect to spend the same on gifts as they did last year and 10% are anticipating they’ll spend more. With most businesses expecting similar performances, and customers looking to spend the same – if not more than in 2019 – there are positive signs for a solid Christmas trading period for New Zealand SMEs. MYOB New Zealand Country Manager, Ingrid Cronin-Knight, says despite COVID-19 delivering unprecedented challenges for businesses

“MORE THAN A QUARTER OF CONSUMERS ARE LOOKING TO BUY LOCALLY”

of all sizes throughout the year, news of consumers’ local spending intentions across the Christmas and New Year period will be welcomed by many SMEs. More than a quarter of consumers are looking to buy locally, with 27% of those surveyed saying they intend to purchase gifts from homegrown New Zealand businesses. Over half (55%) of those expecting to purchase from a local business are doing so because they believe it is important to support local business owners and operators. Having an online retail presence is still proving to be an important consideration for New Zealand’s SMEs, with more than half (55%) of consumers planning to do at least a third of their Christmas shopping online. However, online shopping overall this Christmas is down 17% on 2019 levels. The research also highlighted that shopping in-store still holds appeal for a majority of Kiwi consumers (70%). “Consumers are looking to both in-store and online retailers this year, with in-store shopping being the more preferred option for Kiwis this Christmas,” says Cronin-Knight. “However, online shopping is still a popular channel for New Zealanders looking to buy Christmas gifts, and as we saw during the COVID-19 lockdowns, if an online store is within the financial means of a business, then taking advantage of this as we enter the festive season could open some SMEs up to a lot more customers.” A significant 60% of SMEs surveyed said they have made changes to their business operations to prepare for the upcoming holiday season. Of this group, 24% are planning to extend business hours, however 13% plan to reduce business hours, and 15% have planned to close over Christmas and New Year. More than half (58%) of those looking to change their business hours or close over the holidays, said this year is the first time that they’ve made such changes to their operations.

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FMCG BUSINESS - NOVEMBER/DECEMBER 2020

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[ news ]

ALEXIS NASARD TO JOIN KANTAR AS CEO Kantar, the world’s leading data, insights and consulting company, has appointed Alexis Nasard as Chief Executive Officer, effective 30 December 2020. Alexis Nasard joins Kantar with almost 30 years’ experience in the FMCG and retail world. Nasard is currently CEO of Bata. Prior to that, he spent six years at Heineken, culminating in the position of President of Western Europe Business and Global Chief Marketing Officer. Earlier, he worked for 17 years with Procter & Gamble, in a variety of marketing and general management roles. Nasard holds an MBA degree from UC Berkeley’s Haas School of Business, USA and an MS/BS degree in Civil Engineering from Saint Joseph University, Lebanon. Of his appointment, Nasard said: “Throughout my career Kantar has been a trusted advisor. Kantar’s data, insights and advice informed many of the strategies, as well as communication and commercial plans my teams and I led. As much as I understand Kantar’s heritage and reputation today, it is our future that excites me most. The combination of Kantar’s deep understanding of consumers around the world, our proprietary data sets and our growing expertise in advanced analytics and artificial intelligence puts us in a leading position to reshape the insights and consulting market, whilst offering clients superior analytics they can monetize. This will be all the more relevant in the volatile and fluctuating environment we are living in as a consequence of the COVID-19 health and economic crisis, as clients need to operate on very steep learning curves.”

Alexis Nasard

PEPSICO ANZ INTRODUCE ‘FLEXTIME’ POLICY In recent months, many organisations have One employee who has already reaped evolved at a rapid rate with the onset of the the benefits of PepsiCo ANZ’s new flextime COVID-19 pandemic demonstrating just how policy is CIO Brian Green. Being part of the IT adaptive and resilient the workforce can be. department, Green is often required to be online As a company that prides itself on its 24/7 to accommodate the broad range of time innovation, PepsiCo has always sought to be zones PepsiCo ANZ operates in, meaning much ‘people-centric’, implementing policies built of his workload begins after 5:00pm. around the needs of its people. The internal With the new flextime policy, Green can Human Resources team at PepsiCo ANZ are stagger these hours to assist with later start continually searching for ways to ensure their and finish times, meaning his daily schedule people are happy and motivated in their work now involves bug catching with his son around environment. midday, and taking his daughter to soccer Their latest policy, flextime, removes official practice right after school. start and finish times – allowing people to “I am really fortunate to be working for choose their work hours and balance personal a company that is able to acknowledge the responsibilities and lifestyle with work. needs of not just my role in IT but also my PepsiCo ANZ CEO Danny Celoni said this personal life,” Green said. “Time with your kids new policy allows people to build their work life is something you are never able to get back, around their personal needs and encourages so I’m enjoying my new weekday routine and PepsiCo ANZ CEO Danny Celoni everyone to embrace all of the flexible working taking full advantage of the flextime policy.” options that are available to them. PepsiCo ANZ’s leadership team believe that “We completely recognise that a one size fits all work model does not offering flexibility in the workplace is critical to attract and retain good suit everyone in our diverse organisation,” said Celoni. talent. The flextime policy is just the latest in a string of well-established “Our commitment to fostering a culture of flexible working for all diversity and inclusion initiatives designed to help people find a work-life ensures we have the best people doing their best work every day.” balance that suits them. 8

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Merry Cheesemas New Zealand! Kiwis are in for a cheesy treat this festive season. After a long wait, one of the world’s first cheese advent calendars finally hits New Zealand shelves from the UK. A great alternative to chocolate, the Ilchester Cheese Advent Calendar comes with 24 individually wrapped mini cheeses, across nine varieties. Calendars are available from supermarkets nationwide, limited edition while stocks last. RRP $30. For more information contact the Customer Services Team at NZCustService@hutchinsons.co.nz or phone 0800 555 258

Paseo 360, Recyclable Paper Pack NZ’s #1 Toilet Tissue brand is now available in NEW recyclable paper packaging. TV, magazines & digital billboards nationwide launch November 14th and like the product, helps NZ reduce plastic waste. Paseo 360 is made by Cottonsoft Ltd in Auckland & Dunedin. Paseo - luxury without compromise. Paseo.co.nz Phone 0508 COTTON (268 866)

Yum - Breakfasts with a conscience! Yum Granola is a range of delicious handmade breakfasts, made fresh in Nelson using organic local ingredients that are naturally gluten and dairy free. Now offering sustainable packaging with zero plastics, Yum is certified Carbon zero + Climate positive. Yum’s latest creation, the No.8 Granola, is the country’s first 100% NZ Grown granola, as a support-local tribute to NZ farmers. https://yumnz.co.nz/ sarah@yumnz.co.nz Phone 021 474 909

Great summer flavours with Farrah’s Wraps The uses for wraps are limitless – they make perfect thin and crispy pizza bases, folded into a pocket they make burgers into a lighter option for your summer bbq, cutting and baking into chips, and so much more! Visit www.farrahs.co.nz for tips on how to do this, along with loads more recipe ideas to try. info@farrahs.co.nz Phone +64 4 934 3829

NZ’s favourite cheese now available in convenient snack-sized portions Want something luxurious for the weekend, or just need a weekday treat? This Mini Cheeses box provides five delicious individually wrapped minis of Castello Creamy Blue cheese. Soft and smooth blue bites with a hint of sharpness from blue mould. It doesn’t matter the occasion, these little delights create moments. Perfect served with pear, butter roasted walnuts, salad and Pinot Gris or an IPA. RRP $8 www.facebook.com/castellocheesenz For more information contact the Customer Services Team at NZCustService@hutchinsons.co.nz or phone 0800 555 258

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

HEALTH & WELLNESS Top trends and new personal care products for summer.

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ category insights ] Only Good Only Good are switching things up this summer, releasing new and vibrant LimitedEdition label designs. “All of our bottles through hand wash, body wash and baby ranges are getting a makeover!” says Project Lead, Demelza Duder. “This year we wanted to focus on something we are really proud of and something people love us for – our scents,” says Duder. The feature ingredients and natural fragrances of each variety in the Only Good range will be brought to life in fun, vibrant, playful labels that are sure to stand out on shelf. Only Good worked with New Zealand Graphic Designer, Daniel Ward, to create something eye-catching and colourful across the range, with clearer ingredient and fragrance call outs and icons to match. “We kept our colours consistent with our regular labels so shoppers will still be able to find their favourites,” says Duder “and we added a playful touch to celebrate the arrival of summer.” For years Only Good have helped shoppers embrace a kinder way to care for their skin. Kind on the environment too, the entire Only Good range is free from palm oil, cruelty free, and made in New Zealand. “It is a large departure from our regular labels,” says Senior Brand Manager Stacey Solomon, “but that is half of the fun!” Only Good Limited Edition will launch early December in stores so keep an eye out. Same barcodes, same supplier codes, all new labels.

Ahhh “At Ahhh we handcraft our delectable products to make you fizz with anticipation no matter what your day throws at you,” says Managing Director Sophie Cooper. “Imagine this. Your busy day is nearing its end. You’ve successfully juggled the “urgent” demands of work, family and life’s unexpected quirks, and now you’re ready for me time. This is your Ahhh moment. The exhale you deserve. Ahhh is a vibrant, playful, luxurious range of bathroom beauties handmade with love in New Zealand for exactly this moment. With names like Coco Lime Lollipop, Lemon Meringue, Peach Smoothie and Raspberry Marshmallow, our Ahhh range is designed to indulge your senses to elevate your mind, body and soul.” Passionate founder Sophie Cooper uses the best of modern scientific knowledge and wisdom handed to her by generations of

New Zealand beauty manufacturers to create the colourful, bold and bright Ahhh bars and sensational fizzalicious bath bombs. “As you cleanse, bathe and relax and soak in the delicious scents of Ahhh, New Zealand’s highest quality ingredients sourced from nature will nourish, rejuvenate and invigorate your skin leaving it deliciously clean, buffed and polished, and deeply hydrated,” says Cooper. “At Ahhh, we believe that your pamper should not only nourish you, but our planet as well. So we’re on a mission to make all our packaging home compostable, and we’re nearly there! All but one of our products are contained in home compostable cardboard, and we’re midway through testing our home compostable wrap for our deliciously fizzy bath bombs. “Handmade in New Zealand, Ahhh bath bombs have been thoughtfully created with beautiful scents to suit your aromatic preference. Made from natural ingredients, the bath bombs combine the sensation of a traditional fizz bomb with deeply nourishing coconut oil to hydrate skin. Adorned with bold fun designs, you’ll want to draw a bath every day to experience the joy of Ahhh.”

“THE ENTIRE ONLY GOOD RANGE IS FREE FROM PALM OIL, CRUELTY FREE, AND MADE IN NEW ZEALAND”

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ category insights ]

“THE SCHWARZKOPF CARES RECYCLING PROGRAMME ALLOWS CONSUMERS TO RECYCLE ALL BRANDS OF RETAIL HAIR CARE AND STYLING PRODUCTS”

Schwarzkopf X TerraCycle Haircare giant Schwarzkopf has joined forces with TerraCycle to launch a free nationwide recycling programme to divert tonnes of hair products from landfill. The Schwarzkopf Cares Recycling Programme allows consumers to recycle all brands of retail hair care and styling products (including competitor products) through TerraCycle’s innovative recycling platform. Individuals, households, schools, offices and community groups are invited to recycle these products and raise money for charities and notfor-profit organisations. To get involved in the programme, consumers simply sign up through the TerraCycle website, download a free shipping label and place their used hair care products into a cardboard box to send back to TerraCycle for free through New Zealand post. Once received, the items are cleaned and melted into new materials, which can be moulded into

a variety of new products, like benches, picnic tables, and even playgrounds. The Schwarzkopf Cares Recycling Programme accepts hair care product packaging including trigger heads, pumps, tubes, caps and tubs along with hair colour products, including bottles, pumps, sachets, globes, plastic stirrers and tubes. This exciting new initiative, also rolling out across Australia, takes the company one step closer to its goal of ensuring all packaging is 100% recyclable or reusable by 2025. Now there is a way to keep the environment looking as beautiful as your hair.

Marzena Tranquility Marzena has a 30-year heritage in providing quality at home hair removal products, with their Natural Facial and Body Wax Strips being the latest innovation. The certified 100% bio-compostable clear strips feature next generation ingredients,

“MARZENA HAS A 30-YEAR HERITAGE IN PROVIDING QUALITY AT HOME HAIR REMOVAL PRODUCTS” 12

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ category insights ] including hemp seed oil to help calm the skin and sustainably sourced natural pine tree resin wax formula. Marzena is delving into new territory by bringing the physical experience of at home hair removal into the digital realm, by providing its users with a self-care health and wellness gift to enhance the hair removal treatment and escape everyday monotony. Marzena is the first in the depilatory category to offer this type of digital innovation to consumers. Introducing … Marzena Tranquility. Users can enjoy a 15-minute specialised sound frequency, accompanied by a visual journey of beautiful and tranquil New Zealand landscape. Marzena Tranquility has been created to ease the user into a journey of relaxation and feelings of wellbeing. It is the perfect companion for their home beauty regime, to help with reducing pain or discomfort. Subconsciously the user will want to breathe deeper and slower, reconnecting them to an inner life that often goes unnoticed. Marzena Tranquility will be available for consumers to use at their discretion. The definition of personal health has now expanded to include emotional and mental wellness, welcoming a wave of health care products and services catered to the evolving needs of today’s consumers. Consumers are adopting a more holistic ‘clean’ lifestyle,

Before you colour, go

Colourless

with beauty and personal care products feeding into this. The health and wellness trend has certainly secured its place and looks like it’s here to stay for the long-term.

Colourless Hair Colour Remover Ensure your store has the complete ‘at home’ hair colour regime available to your shoppers. Introducing Colourless Hair Colour Remover: Max Effect & Max Condition. We like to change our look; we like to keep it fresh. We want to be able to play with our hair in the comfort of our home. But, when it goes wrong, or it stops looking as good as it first did, the solutions needed are not always common knowledge. Colourless Hair Colour Remover is a product specifically designed to remove artificial colour pigments from the hair. It does so by breaking the bonds of the colour molecules, shrinking them, allowing them to be washed away. No bleach or ammonia is used in this product, making it the safe and gentle option for ‘at home’ use. Because of how it works, Colourless is ideal for removing colour build up from the hair, meaning that using Colourless on a regular basis gives the hair an optimal base for the most vibrant and fresh-looking colour. Colourless is also ideal for any hair regrets from impulsive decisions, or just a simple change of mind.

Source: NIELSEN SCANTRACK Total Supermarkets - MAT to 04/10/2020 Val $ Sales

Val % Chg YA

TOTAL PERSONAL CARE

$1,057,564.99

6.41

ORAL CARE

$152,061.99

7.51

HAIR CARE

$148,273.57

5.35

PERSONAL WASH

$127,455.85

22.41

HEALTH SUPPLEMENTS

$126,634.93

9.99

PATENT MEDICINES REMEDIES

$105,845.24

11.37

SANITARY PROTECTION

$84,866.72

1.92

SKINCARE

$78,766.91

5.19

DEODORANTS FRAGRANCES

$63,397.59

-0.12

SHAVING NEEDS

$50,823.65

1.32

SUNNING PREPARATIONS

$33,276.58

-4.63

HAND AND BODY EXCL BABY

$26,632.07

7.22

FAMILY PLANNING

$16,436.82

5.54

COTTON WOOL PRODUCTS

$7,359.63

2.16

FMCG Business produces a monthly snapshot of category news and highlights, based on information from participating clients and Nielsen data available at time of print. To showcase your products in upcoming category reports, please contact trubanowski@intermedianz.co.nz.

A premium companion product for ‘At Home’ hair colourants.

Colourless HAIR COLOUR REMOVER

Safe & Gentle. No Bleach or Ammonia.

Allows consumer to remove permanent hair colour at home Drives incremental sales for the Hair Colourant category Ensure your store has the full ‘At Home’ hair colour regime – contact us today! sales@marzena.com 0800 146 279 colourless.co.nz

[ fresh produce ]

BEST IN SEASON All new season summer berries including raspberries, blueberries, blackberries and boysenberries will be abundant from November. Strawberries have been available since September and will continue to be plentiful in the lead up to Christmas and beyond. New Zealand Navel oranges tail off in December but high Brix, Valencia oranges (which have excellence juice content) become available. In the New Year, sweetcorn season begins and this popular vegetable is around for a short window from January to April.

Potatoes Potatoes are grown and harvested yearround and in New Zealand around 525,000 tonnes or 3 billion potatoes are grown annually. They are one of our most popular vegetables and make a significant contribution to Kiwi diets due to their valuable nutrition status and accessibility to the population in terms of cost. What to look for: Look for clean, smooth, firm-textured potatoes with no cuts, bruises, discoloration or sprouting. Storage/handling: Store potatoes in a cool, dark, dry and well-ventilated location.

Tomatoes Tomatoes are in the same category as potatoes when it comes to popularity and annual household spend. Prices are higher in winter and begin to fall in spring, with lowest prices available over the summer months. Consumers can be persuaded to buy multiple pack types and varieties to accommodate individual preferences if they are merchandised well. What to look for: Tomatoes should be plump and heavy with smooth skins and no soft spots. Offer a range of varieties as there are plenty to choose from including cherry, Roma, heirloom, vine and plum. Storage/handling: Tomatoes produce a flavour enzyme as they ripen and if they are refrigerated the

“STRAWBERRIES ARE HIGHLY PERISHABLE AND NEED TO BE HANDLED VERY CAREFULLY.” 14

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

enzyme stops producing any more flavour. To avoid this, do not refrigerate tomatoes.

Strawberries Strawberries are in season now and hit an intense peak in mid-November/early-December. Consumer demand for them skyrockets at this time too, so ensure you keep a good, fresh supply during peak season, especially in the week before Christmas. What to look for: Choose bright red, plump strawberries with fresh green leaves. They don’t continue to ripen after they are picked so what you see is what you get. Storage/handling: Strawberries are highly perishable and need to be handled very carefully. They should be displayed under refrigeration where possible, unless you are moving large volumes and re-stocking regularly.

Summerfruit Superb New Zealand summerfruit, including apricots, peaches, nectarines, plums and highly seasonal cherries all begin to become available in December. The majority of fruit comes from just two regions – the Hawkes Bay and Central Otago and growers in these areas are under pressure to manage harvesting well in order to deal with the huge volumes of fruit. What to look for: Select fruit that is fragrant, plump, unblemished and unbruised. Unlike other summerfruit, cherries do not continue to ripen once harvested. They should be firm, heavy for their size with good colouration, glossy skins and fresh stems. Storage/handling: Summerfruit is incredibly delicate and needs to be handled carefully and correctly. All summerfruit can be stored at 00C and all except cherries can be displayed between 10-180C. Cherries should be kept refrigerated even when displayed. To view a comprehensive guide on how to handle and store summerfruit visit https://www.summerfruitnz.co.nz/publications/

Join us on

www.unitedfresh.co.nz

[ profile ]

4 WAYS

TO OPTIMISE YOUR ECOMMERCE FULFILLMENT PROCESS COVID restrictions have caused soaring online demand, putting pressure on SME’s existing manual systems. Investing in automation will give businesses an edge in an ever-increasingly competitive eCommerce environment. Crossfire has worked with FMCG businesses every day for the past decade. Using our in-depth industry knowledge, we’ve helped businesses streamline their back-end processes to cut down business costs and wasted time. We’ve outlined four ways to optimise your eCommerce fulfillment process below:

1. Invest in a 3PL warehouse Any successful FMCG business will be focused on product and sales/ marketing focused. Product fulfillment is complex and to do it well requires great systems and expertise that many FMCG businesses don’t have, which is why many FMCG businesses utilise third-party logistics. We manage a number of EDI integrations for businesses that use eCommerce and use a 3PL. 3PL’s act as a command center for all your order prepping and shipping needs. Other benefits include flexible pricing, expert service, and freeing up your time to grow the business.

2. Choose the best 3PL, not the cheapest Don’t fall into the trap of ‘getting the best deal’ when you’re scoping out a 3PL to warehouse your products and fulfill customer orders. From our experience and customer feedback, paying more sometimes means that you get more; including better capabilities, less damaged stock, meeting delivery targets, and other features that ultimately serve your business better. Don’t allow for delayed or short-shipped orders to be the reason a customer doesn’t order from you again.

3. Integrate with your 3PL warehouse Get the most out of your 3PL arrangement by integrating your systems to streamline the fulfillment process. Integrated well, there are a number of business benefits. You’ll get real-time inventory feeds to optimise sales, accurate tracking details, and improved customer experience.

If you’re ready to integrate with your 3PL warehouse, you’ll need an integration provider to connect your systems to start reaping the benefits of supply chain automation. Choose a provider that has implemented a number of integrations with a range of 3PL’s, so they understand nuances and can develop the best solution for your business.

4. Integrate with your suppliers There are a number of reasons why you might want to consider integrating with your suppliers. The most common is if you operate a dropshipping model. To make this business model work, you need a tight eCommerce fulfillment process with end-to-end visibility across orders and shipments. If this process isn’t automated via system integration to minimise manual error, then a smooth customer experience is risked and all the benefits of dropshipping is offset by a clunky process. Integrating with suppliers (and 3PL’s) also gives you a complete view of your supply chain; from supply to order, to product delivery. This visibility enables accurate business decisions on the fly, improved supply, and demand planning while identifying optimisation opportunities.

Embrace online demand The COVID-triggered surge in online orders is seeing ‘big business’ invest to meet demand. ‘Dark stores’ continue to be built by supermarkets, dedicated entirely to eCommerce trading. These investments are a clear sign that the businesses that will thrive will be those leveraging integration and technology.

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

LET’S GO

OUTSIDE! It’s time to celebrate summer with exciting new products for easy entertaining. We all know shoppers are looking for quick and convenient meal ideas that don’t require time-consuming prep or complicated recipes. This is where Raptor Naturals Herb & Spice Rubs step in to help with the “What’s for dinner?” stress. From finnicky foodies to fussy flexitarians, they’ve got everyone covered with 10 unique blends to please grownups and kids of all ages. It only takes a few minutes to add that missing magic to the family favourites to get the ‘mmm, that’s so good’ seal of approval. Since 2005, thousands of Kiwi fans have been sprinkling the Raptor deliciousness over their breakfast, lunch and dinners and, just in time for summer, are two brand new flavours that are sure to impress. ‘Handle The Jandal’ is Kiwi-as, bursting with rich, smoky chipotle and tenderising kiwifruit power, kawakawa and peppery horopito. Riding the recent wave of love for DIY fried chicken, ‘Lucky Kentucky’ is Raptor’s mouth-watering new, natural version of the classic (except there’s no secret ingredients in here because everything’s listed on the jar!). With 100% natural, freshly ground ingredients and no hidden flavour enhancers, shoppers can feel confident they’re making a healthy choice at mealtimes. The Raptor Naturals range is all vegan and free from gluten, soy, dairy, eggs, sesame and nuts. Beautifully packaged in premium glass jars with eye-catching colours, 16

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

your customers will be proud to have these in their pantry. Don’t miss out on the Limited Edition Kiwiana summer Gift Boxes! For your free samples contact hello@raptornaturals.co.nz or call 0800 116 115.

Pams makes life a whole lot more yum “With staycations the theme for summer 2021, New Zealanders will be out in force at their favourite summer spots making the most of time with friends and family,” says Melissa Steffensen, Head of Brand and Channels at Foodstuffs Own Brands. “With value the predominant focus for New Zealanders this year, Pams is focused on styling up the basics, making life a little bit easier and a whole lot more yum. “Pams has easy as entertaining options this summer with a range of affordable recipes with no more than six ingredients. Think simple Blini

[ category insights ] made from Pams puff pastry, Pams smoked salmon, cream cheese and Pams capers. Kiwis will love this delicious and fresh entrée, which is perfect for summer dining. “For customers wanting to spice up their summer salads and celebrate New Zealand’s juicy citrus, Pams is teaming up oranges and carrots in a couscous salad. Ensure you have Pams oranges, Pams carrots, Pams couscous and mint, on your shopping list for a perfect summer salad with a crunch. “Kiwis with a sweet tooth can indulge in some delicious desserts, like a crowd-pleasing ambrosia made with Pams cream, Pams finest custard, Pams pavlova and Pams festive marshmallows.”

“ANGEL BAY PRODUCTS ARE ALL MADE IN NEW ZEALAND”

Angel Bay – perfect for easy Summer meals Angel Bay makes mealtimes and BBQs easy, fun and enjoyable with their everyday delicious range of products, for the real burger connoisseur to the most discerning Kiwi kids. The Angel Bay range includes Premium Angus Beef Patties, Super Gourmet Beef Patties, Gourmet Lamb Patties, Gourmet Gluten Free, Gourmet Lite Beef Patties, Gourmet Beef & Cheese Patties and Gourmet Beef Meatballs. With this range the options are endless when it comes to recipe ideas, throw them on the BBQ, put them in a pita pocket, or sprinkle the meatballs on a pizza. Angel Bay products are all made in New Zealand at their factory in Green Island, Dunedin and have been for more than 20 years. They create quality, homestyle products that are succulent, mouth-wateringly good, packed full of flavour and use 100% New Zealand beef and lamb. It’s a premium protein option that can always be relied on.

Meaty St Louis Pork Rib goodness!

“SWIFT PORK ST LOUIS RIBS COME IN TWO VARIETIES” 18

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

With summer just around the corner, the demand for BBQ meat always increases, meaning products like Swift Pork St Louis Ribs will be in hot demand. Hailing from the USA, Swift Pork St Louis Ribs live up to their reputation as being the meatiest pork ribs on the market, as well as being presented in a retail friendly format which has seen very good sales growth and popularity on the NZ market. Fern Ridge are the local company behind Swift Pork St Louis Ribs in NZ and have been very active within the low and slow BBQ scene, sponsoring both leading competition BBQ teams and ‘Low and Slow’ BBQ competitions, such as Meatstock and the Kumeu BBQ Championship.

[ category insights ] Swift Pork St Louis ribs come in two varieties either natural (add your own rubs such as Rum & Que Rib Rocker), or a value-add pre-dry rubbed Memphis BBQ or Kansas BBQ, which are super easy to prepare! With consistent sizing, quality and packaging, the Swift Pork St Louis Rib range is a retail and wholesale leader in both NZ and USA. The range is available from specialty butchers, Foodstuffs and Gilmour’s stores. For trade enquiries please contact: Wanlop Paunovic - wanlop@fernridge.nz – www.fernridge.nz

Rum and Que In the beginning we made our own rubs and seasonings based on the flavours we grew up with, says Matthew Melville, Owner at Rum and Que. “We started with a basic understanding of the common spices, and then fine tuning them for the proteins and the style we were cooking. Today those flavours are widely used among the BBQ community, whether it be a fellow competitor or the backyard warrior. “Those backyard warriors are who have driven us to extend our product range. We all love a great steak on the BBQ, but we all know that doesn’t make up the

ANGEL BAY. EVERY DAY DELICIOUS.

Angel Bay provides customers with a range of New Zealand-made, homestyle products that are mouth-wateringly good and packed full of ﬂavour. Perfect for that weekly burger night! www.angelbay.co.nz

NZ BEEF & LAMB

PART COOKED

READY IN MINUTES

[ category insights ]

“THOSE BACKYARD WARRIORS ARE WHO HAVE DRIVEN US TO EXTEND OUR PRODUCT RANGE.”

entire meal. So, this inspired us to bring out products like mustard, chilli caramel and Char Siu sauces. These condiments allow every backyard gathering the opportunity to become a feast.” • Bull Dust – All purpose rub for anything from steak to potatoes • Ramrod – A nice warm rub designed for lamb, venison and also goes great on chicken • Soft Coq – All purpose white meat rub, including seafood and vegetables • Black Out – A black rub designed for beef. The contrast between cooked meat and the bark is amazing! • Rib Rocker – A hint of bacon flavour, designed for any cut of pork. • Meat Juice – An all-round beautiful BBQ sauce. Great as a glaze or a dipping sauce for the dinner plate.

Source: NIELSEN SCANTRACK Total Supermarkets - MAT to 04/10/2020 Val $ Sales PREPACK. SAUSAGES/SAUSAGE MEAT

$139,930.34

FRESH SAUSAGE ROLLS & SAVOURIES

$2,052.21

TOTAL FROZEN FISH

$120,296.00

TOTAL FRESH MUSSELS

$13,792.29

TOTAL VACUUM PACKED FISH AND SEAFOOD

$74,451.06

• Slap it on Mustard – Perfect for sandwiches, salads, pizzas and a tasty binder • Slap it on Chilli Caramel – Ideal for dressing that crispy pork belly • Slap it on Char Siu – Perfect marinade and finishing sauce for all cuts of white meat For trade enquiries please contact: rumandque@gmail.com, ph 0211418449.

BBQ season will never be the same!

Adding more than just a little ray of sunshine, the new Food Nation Happy Patties are set to liven up fiestas all summer long. Just announced as our FMCG Business Product of the Year, this proudly NZ-made range has been recognised for how the products celebrate the plants they are made of. This plant-powered range is jam-packed full of fresh, delicious NZ ingredients you can actually see. The newly launched Happy Patties and Amaze Balls add colour and a taste extravaganza to any BBQ. These variants will challenge even the staunchest meat eater to give them a try and add some plant-powered goodness to their plate. With almost 50% of New Zealanders agreeing they need to change their diet to save our environment*, this move to plant-powered foods makes Food Nation a popular choice for young and old alike. The range has been developed to be food for people of all dietary persuasions - be they vegan, vegetarian, or just looking to cut back on their meat. With no added gluten, soy, dairy, eggs or nuts, these are truly food everyone can enjoy. With a fresh, fun take on the category, the Food Nation packaging is in itself encouraging consumers to buy plant-powered as well as livening up chillers and BBQ’s across NZ this summer. Val % Chg YA Make sure you are part of 15.19 this globally exploding category 17.72 and ready to see your sales sizzle 26.50 this summer. Contact 4.31 buds@foodnation.co.nz for 9.28 sales queries. *Colmar Brunton: Better FutureReport 2020

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ profile ]

LIMITED EDITION POHUTUKAWA HOT SMOKED BONELESS FILLET Aoraki’s Freshwater King Salmon are responsibly farmed in the glacial canals that flow from Aoraki/Mt Cook. The result is a very special salmon with a light, subtle taste and delicate texture. In the smokehouse, Aoraki’s passionate team take their time to craft the smoked flavour and bring out the subtle unique taste of Freshwater King Salmon. They also love the chance to get creative and try something new, looking around the world and close to home for taste inspiration. Their limited edition Pohutukawa Hot Smoked recipe was inspired by the black sand beaches of the North Island's West Coast. A place where smokehouse manager Luke has fond memories of fun family holidays at the beach. Pohutukawa wood has a long tradition of being used to smoke fish at the Bach; for many it’s the taste of kiwi summer. (Rest assured, the team at Aoraki Smokehouse love this special tree as much as you do! The woodchips used are sustainably harvested from windblown Pohutukawa stands on the North Island’s East Coast. The harvest is fully compliant with MPI regulations.) Blackstrap molasses is used to add a mouthwatering sweetness, with a subtle bite. Together these ingredients create a summer sensation that gently enhances the taste of Freshwater King Salmon.

Freshwater King Salmon from the glacial waters that flow from Aoraki/ Mt Cook.

Aoraki’s Pohutukawa Hot Smoked is rich and smoky - perfect for sharing with family and friends, wherever they gather this summer! Contact your Alliance Marketing Rep for ranging details.

LIMITED EDITION

P OH UTU K AWA HOT S MOKED H

TAINABL US

RMED

ZEALAN D

CRAFT

H OKE OUS M

100% O

KI O RIG

READY

T O E AT

Contact your Alliance Marketing Rep for ranging details Visit www.aorakisalmon.co.nz for more info

AOR 20550 Hospitality Business Ad_Ref Vƒ.indd 1

4/11/20 10:05 AM

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ drinks ]

FEVER-TREE LAUNCHES LOW CALORIE SODA COLLECTION FOR SUMMER Fever-Tree, the world’s leading producer of premium tonics and mixers, is boosting its mixers range with a new collection of three low-calorie sodas just in time for summer. The Soda Collection is Fever-Tree’s answer to the rising popularity of the spritz. With each soda under 40 calories, they have been crafted to transform a variety of different premium spirits into sophisticated lighter summer drinks. Matthew Jamieson, Fever-Tree New Zealand Brand Manager, says The Soda Collection was crafted to offer healthier, lower calorie mixers without compromising on taste. “Our research tells us that over summer New Zealanders look to lighter, healthier drinks and at the same time we’re seeing a resurgence of simple, fuss-free drinks, both in the bar and at home. “Fever-Tree’s philosophy is simple – to create the best-tasting mixers to complement the world’s finest spirits. If three quarters of your drink is the mixer, mix with the best,” he says. Made with naturally sourced ingredients and sweetened with fructose (fruit sugars), The Soda Collection includes Pink Grapefruit Soda, Lime & Yuzu Soda, and Italian Blood Orange Soda. Created using the same approach to craft its range of tonic waters and ginger mixers, Fever-Tree’s flavoured sodas pair perfectly with vodkas and gins, through to vermouths and Italian liqueurs. Rose Cottingham, Head of Innovation at Fever-Tree, says, “Our new flavoured sodas elevate popular serves to create delicious and

sophisticated low-calorie mixed drinks. Take our Italian Blood Orange Soda, which is great mixed with vodka or Italian aperitifs. “It can be an interesting twist on the classic vodka soda and can also stand with the summer spritzes we enjoy out at pubs, bars and restaurants. The simplicity of these delicious-tasting drinks means we can make them at home with little on hand,” she says. Fever Tree soda signature serves include: • Vodka Lime Spritz – 50mL Premium Vodka, 200mL Lime & Yuzu Soda, served over lots of fresh ice and garnished with a wedge of lime • Italian Blood Orange Spritz – 50mL Premium Vodka or Italian Aperitif (like Campari), 200mL Italian Blood Orange Soda, served over lots of fresh ice and garnished with a slice of Blood Orange • Pink Grapefruit Paloma – 50mL Premium Tequila or Mezcal, 200mL Pink Grapefruit Soda, served over lots of fresh ice and garnished with a wedge of grapefruit Fever-Tree Yuzu & Lime Soda, Italian Blood Orange Soda and Pink Grapefruit Soda will be available from November 2020 from all good retailers, pubs, and bars nationwide (RRP $9.99 per 4 x 200mL pack). Fever-Tree was recently voted as the bestselling and top trending tonic water brand in the Drinks International Annual Brands Report 2020 for the sixth year running.

“FEVERTREE’S FLAVOURED SODAS PAIR PERFECTLY WITH VODKAS AND GINS...”

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ cover story ]

VEUVE DU VERNAY SALES IN NEW ZEALAND HIT RECORD HIGH Sales of sparkling wine the world over have long been a barometer of the human spirit. Rising and falling in tandem with good times and bad. In New Zealand this has been no different with Kiwis following this trend over the many years of their enduring love affair with sparkling wine. In 2020 COVID-19 has made its mark on the sales of bubbly the world over. And in New Zealand, the Level 4 lockdown earlier this year sadly made a significant dent in sparkling wine sales. Our motivation to celebrate was tragically blunted and with restaurants and bars closed, sales plummeted as a result. It seemed hard to find a reason or an occasion to celebrate during those uncertain months. Fortunately, as we moved out of those tough weeks in April and May, a mood of optimism quickly emerged and our thirst for something bubbly soon returned. So much so, that EuroVintage, the New Zealand importer of French sparkling Veuve du Vernay, has struggled to bring shipments

from Europe quickly enough to meet what has fast become record demand for the brand. With a lengthy history in New Zealand, Veuve du Vernay (as seen on the cover of this issue) had already become a success story in this part of the world. EuroVintage could not be happier with the French brand’s performance, averaging 12% annual growth for the last five years running. This trend has been closely matched in the U.S., Veuve du Vernay’s largest international market, where average annual growth has hit 20% over the last two years. Heading into the peak Christmas and New Year holiday period, Veuve du Vernay is available in four delicious styles across eight different SKUs; in 200ml, 750ml and magnum formats. Limited Edition bottles of the Brut and Brut Rosé are available on retail shelves nationwide. Veuve du Vernay is also partnering with prestigious German glassware producer Spiegelau in a consumer retail promotion - giving shoppers the opportunity to win 1 of 50 Spiegelau Celebration Glassware packs, each with a retail value of over $500. What better way to enjoy New Zealand’s favourite French sparkling than from a glass crafted by one of Europe’s oldest and most experienced premium glassware companies. Look out for neck-tagged Veuve du Vernay bottles displayed nationwide during November and December.

“VEUVE DU VERNAY IS AVAILABLE IN FOUR DELICIOUS STYLES”

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ drinks ]

CELEBRATING

WINE CHAMPIONS

Annie & James Millton

(L to R) Bob Campbell MW, Andy Reid (EuroVintage), Sam Kim (Wineorbit)

The 2020 New Zealand International Wine Show has been completed and for the 16th consecutive year it is the country’s largest wine judging competition. The Trophies were announced at an Awards Function held recently at Auckland’s Hilton Hotel. One of the highlights of the Awards Event was the announcement of this year’s recipient of the prestigious Sir George Fistonich Medal – James & Annie Millton from Gisborne based Millton Estate – Legends of NZ Wine. The Champion Winemaker of the Show was Nick Picone, the Chief Winemaker for Villa Maria Group. Champion Wine Company of the Year was won for the third time by EuroVintage. Iconic Hawkes Bay winery Clearview Estate won the supreme award as Champion Wine of the Show with their 2019 Beachhead Chardonnay. In total there were 24 Trophies, 74 Double Gold medals and 230 Gold medals awarded.

The Varietal Trophies for 2020 are: • Champion Champagne - Pommery Brut Royale Champagne NV • Champion Chardonnay - Clearview Beachhead Chardonnay 2019 • Champion NZ Sparkling - Tohu Rewa Rose Methode Traditionelle 2016 24

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Bob Campbell MW & Champion Winemaker of the Show Nic Picone

Villa Maria Founder Sir George Fistonich and Lady Gail Fistonich

• Champion Sauvignon Blanc - Matua Lands & Legends Awatere Valley Sauvignon Blanc 2020 • Champion Pinot Gris - Mount Michael Pinot Gris 2020 • Champion Gewurztraminer - Johanneshof Cellars Gewurztraminer 2019 • Champion Riesling - Two Rivers Juliet Riesling 2020 • Champion Viognier - Askerne Viognier 2019 • Champion Other White Wine - Blackenbrook Nelson Pinot Blanc 2020 • Champion White Wine - Te Awa Single Estate Hawkes Bay Chardonnay 2019 • Champion Sweet Wine - Riverby Estate Noble Riesling 2019 • Champion Rose - Mount Brown Estates Rose 2020 • Champion Pinot Noir - Mount Riley 17 Valley Pinot Noir 2019 • Champion Syrah - Church Road McDonald Series Syrah 2019 • Champion Shiraz - Dandelion Lioness of McLaren Vale Shiraz 2019 •C hampion Merlot - Villa Maria Cellar Selection Hawkes Bay Merlot 2019 • Champion Cabernet Sauvignon - Serafino Cabernet Sauvignon 2018 • Champion NZ Bordeaux Red Wine - Villa Maria Cellar Selection Hawkes Bay Merlot 2019 • Champion International Red Varieties - Fanitini Edizione 19 • Champion Commercial Red Wine - Three Dark Horses Shiraz 2019 • Champion Fortified Wine - Lustau Pedro Ximenez San Emillo

[ sponsored news ]

PHORIC – REMOVES YAWNING AND STARING BLANKLY OUT OF WINDOWS People are hooked on additive and preservative-filled energy drinks, using them to boost attention and concentration to get through their busy lifestyles. Phoric was founded on a desire to change the world for the better, by giving Kiwis the choice of an elixir that provides a cleaner-feeling energy. Phoric is the brainchild of two university students, Holly Sutich and Brad Hagan. Not satisfied with the options on the market, the duo worked to create a clean, natural alternative, that gives the energy boost without the artificial ingredients and refined sugars, as well as having a social impact. These drinks offer a refreshing boost, utilising the power of the Guayusa leaf (pronounced gwy-yoo-sah) an organic, fair trade and sustainably farmed ingredient from the Amazon. This super leaf contains

organic caffeine and antioxidants for a cleaner-feeling boost. Phoric, with its fresh-off-the press new look, offers a refreshing alternative to a hot coffee on a summers’ day, as well as a natural replacement for artificial energy drinks. Phoric is 100% New Zealand made and owned, with the drinks bottled in Tauranga. Mental health is a cause very close to Holly and Brad’s hearts, and so 5c from every bottle sold goes towards Yellow Brick Road, a charity doing incredible work in the mental health space. Phoric offers three flavours; Original (Apple & Lemon), Elderflower Lime, and Ginger Turmeric. These are currently available in select New World, Four Square, Fresh Choice and On The Spot stores, as well as independent cafes and convenience stores.

Energy never felt so natural.

5 ¢ from every bottle sold goes to Mental Health in NZ

Made in NZ using organic guayusa leaf

Available in three flavours – Original (Apple & Lemon), Elderflower & Lime, Ginger & Turmeric For enquiries, contact Bradley Hagan at bradley@phoric.co.nz

Side effects include extreme ambition.

Natural energy drinks, proudly NZ made & owned

SUPER

SNACKS Delicious flavours, healthy and allergy-friendly options are among some of the key trends driving sales in snacking. We caught up with local suppliers to find out more about their innovations and best sellers in New Zealand supermarkets.

Bluebird launches new oven baked potato chip with 50% less fat Chip lovers across the country can rejoice as Bluebird launches new Bluebird Oven Baked – a chip with 50% less fat than Bluebird Original Cut potato chips. The news is sure to be welcomed by snack-loving Kiwis looking for a chip option that is better for them, while not compromising on taste, flavour, or crunch. The new Bluebird Oven Baked chips have been created using an oven baked cooking method, rather than the traditional frying method. The Kiwi brand’s Lead Nutrition Scientist & Dietitian, Vered Moses, said the company was excited to announce this innovative product, which provides Kiwis with a ‘better for you’ potato chip. Bluebird General Manager, Dan Engeman, says Kiwis can now enjoy

their favourite snack with a little less guilt. “We’re a nation of chip fanatics – a snack that is known to bring everyone together as soon as the rustle of a Bluebird chip pack is heard.” “Bluebird chips are synonymous with fun and exciting times. As we count down to Christmas and summer, it’s great to know Kiwis can enjoy a healthier alternative of the Bluebird flavours they know and love while celebrating the festive season with their loved ones.” Bluebird’s Oven Baked range will be available in three mouth-watering new flavours – Sea Salt, Sour Cream & Chives, and Roast Chicken & Thyme. You can try out these delicious new products at leading supermarkets and independent retailers now, at RRP $3.79.

Sunbites Grain Waves now better for you! Following a reformulation, Sunbites Grainwaves multigrain chips now have a 4 Health Star Rating with the same great taste and 70% wholegrains. • Made from 70% wholegrain • 30% less fat than regular potato chips • Natural colours & flavours • 4 Health Star Rating Sunbites Grainwaves are available in three flavours: Sour Cream & Chives, Salsa and Golden Cheddar.

Innovation from Tasti Innovation and great tasting snacks have always been at the heart of Tasti. “We understand as our consumers’ needs adapt and grow, we need to be able to evolve with them,” says Jodene Nigro, Marketing Manager of Tasti. “Our recent launches of Tasti Fruit + Vege Wholefood balls 26

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ category insights ] and we know this innovation will be beneficial to our consumers.” The new range is available in three flavours including: Manuka Honey + Almond, Mango + Coconut and Red Berries.

Allergen free snacking with Eat Real

“ALL EAT REAL SNACKS ARE FREE FROM THE 14 MAJOR ALLERGENS” CHANNEL & BRAND MANAGER JOANIE NEL

and Tasti Protein+ Probiotics bars highlights our commitment to innovation and providing consumers with healthier snacking options.” Tasti Fruit + Vege Wholefood balls launch is a world-first, made with New Zealand apples and a combination of five natural ingredients, with no added sugar, colours or preservatives. Unlike other snacking balls, Tasti’s Fruit + Vege Wholefood Balls consist of an apple puree base rather than dates, and are complemented by fruit, sunflower seed butter, coconut and freeze-dried vegetables. “We’re delighted with consumers’ response to-date and the resurgence it’s bringing back to the wholefood balls segment.” In August, Tasti launched Tasti Protein+ Probiotics bar. The new Protein+ Probiotics bar combines carefully selected superfood ingredients with a natural source of plant protein, leaving consumers feeling fuller for longer, as well as combining the power of probiotics to aid digestion, explains Nigro. “We saw a gap in the market to introduce a new bar which combines protein and probiotics in an easy on-the-go snack. This is the first time we’ve combined protein and probiotics,

Source: NIELSEN SCANTRACK Total Supermarkets - MAT to 04/10/2020

Recent research shows that the current global pandemic has caused consumers to be more focused on health and wellbeing. With 65% of Kiwis focusing on eating and drinking healthily, it is no wonder that this category is seeing such excellent growth1. Channel & Brand Manager Joanie Nel explains: “Here at Eat Real we acknowledge this need and have based our whole proposition around it – providing real taste, with real nutrition and real ingredients. Our desire is to create a snack that is an enjoyable, healthier alternative to standard chips. This range of better for you snacks is lower in salt, has no added sugar and no nasties (free from artificial flavours, colourings and preservatives). This approach has paid off as the brand is seeing triple digit growth year on year and is adding good value growth to the Snacks Category3.” “Paired with the trend around health, 38% of New Zealanders report to be suffering from some form of food allergy2. Therefore, to ensure we cater to all - all Eat Real Snacks are free from the 14 major allergens – the only snack on the market with this benefit. “We have something for everyone to enjoy and are certified gluten free, kosher and halal with all products being suitable for a vegan diet. With firm favourites such as Sour Cream & Chives, Sundried Tomato & Garlic and Veggie Straws, there is something to suit every tastebud!” For sales enquiries, call 09 410 1066; email sales@houseff.co.nz or visit https://houseff.co.nz

Val $ Sales

Val % Chg YA

TOTAL SNACKFOODS

$541,461.78

12.67

NUTS

$122,919.39

16.11

PREMIUM POTATO CHIPS

$103,455.57

13.21

MAINSTREAM POTATO CHIPS

$94,313.55

10.87

CORN CHIPS

$60,531.65

15.11

MULTIPACKS

$41,968.10

-7.96

EXTRUSIONS

$27,756.20

17.97

ETHNIC SNACKS

$23,127.78

79.18

POPCORN MAKE AT HOME

$14,885.01

23.73

POPCORN READY TO EAT

$14,744.95

-4.51

MEAT SNACKS

$13,546.42

5.81

BREAD SNACKS

$10,713.48

4.52

CEREAL SNACKS

$5,940.68

-8.93

VEGE CHIPS

$4,137.35

3.67

OTHER SNACKS

$3,421.65

30.72

Sources: 1 IRi Thought Leadership – COVID-19 Recession Series, 2020 2 Allergy New Zealand (http://www.allergy.org.nz/site/allergynz/What%20 is%20the%20prevalence%20of%20food%20allergy%20in%20New%20 Zealand.pdf ) 3 IRi Big Picture Data, MAT to 13/09/2020

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

CMY

[ profile ]

A STORY WITH FULL FLAVOUR A family-owned company of Mediterranean origins, Lahmajou’s rise from honest, humble beginnings to become one of New Zealand’s largest specialised flat bread manufacturers and a major supplier to the New Zealand food industry is a tale of Kiwi ingenuity and authenticity. Giannis Michaelides set sail from Cyprus in 1966. He arrived in Christchurch with only the clothes he stood in, a wonderful smile and a healthy appetite for leavened bread his mother had taught him to make. But Giannis brought with him more than just his love of pita, he introduced to our pantries other wholesome, ethnic flatbreads from exotic lands and earlier times. The Giannis brand was established in 1991 and continues to go from strength to strength nearly 30 years on. Giannis-Trade-Ad-2020-11.pdf 1 extensive 6/11/20 range 12:24 Giannis produce and supply an of PM Pita Bread, Wraps,

Pizza Bases, Tortilla and Naan bread products that are available in the New Zealand market, including gluten free options. Giannis are always looking closely at the market and consumer trends and will continue to develop new products to meet the market supported by an extensive marketing programme across their social media platforms. This kind of honest-togoodness philosophy, Kiwi No. 8 wire mentality, and refusal to compromise the quality and integrity of the products is fundamental to the way the Giannis family will continue to run the business in 2021. For more background on the Lahmajou story go to www.giannis.co.nz https://www.facebook.com/GiannisPitaBread/ https://www.instagram.com/giannisbreads/ For sales enquires contact Lahmajou Sales and Marketing Manager Simon Rangihaeata ph 021 854 091, simon@giannis.co.nz

MADE IN

Giannis Breads are created from our own authentic Mediterranean family recipes using only the highest quality ingredients, making them...

New Zealand’s Favourite Flat Breads. Email: simon@giannis.co.nz www.giannis.co.nz

Honest food, made well.

BACK TO SCHOOL Lunchbox inspiration for all ages. Some kids prefer to pack their own lunches for school, while others love some help from their caregivers. Either way, it’s important to make sure their lunchbox is filled with nutritious, healthy food and tasty treats for the day. Here’s some inspiration for all ages, from local suppliers and the parents on our team.

Farmland launches Lunch Club 2.0 Hot on the heels of increased demand for pre-packaged meats during the recent lockdown, Farmland Foods are excited to launch their new LUNCH CLUB© ‘redeveloped’ range of sliced ham. Developed to provide a wider range of flavours in the pre-packed ham category, currently worth $50.77 million and growing at 26.5% (IRi Total NZ Grocery MAT data to 21/09/20), Brand Manager Steven Young says it has been a busy few months developing new and exciting flavours in a short space of time. “During the first lockdown we saw a huge demand spike for this type of product and with extra shifts and willing staff, we were able to maintain our supply in all stores stocking our pre-packaged lines. With many retailers being ‘customer-led’, we as producers have to be able to provide options for them to meet those needs.” 30

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ feature ] With Farmland’s new LUNCH CLUB© 2.0 range being all ham based, it brings new flavours to the largest pre-packed category and adds excitement to the upcoming summer months with its typical seasonal demand. From the ever-popular Champagne Ham to more exotic flavours including Maple Ham and both Bell Pepper and Cracked Pepper Ham, the range will please your taste buds, with real flavour dispersed throughout the meat, not just around the slice. “Flavours were developed to bring real taste and a point of difference to the category”, points out Young, “whilst making sure they are appealing to a wide range of taste buds, including kids.” To ensure alignment with Farmland’s ongoing commitment to sustainability this range will come in trays produced using 100% NZ recycled #1 RPET plastic sourced from NZ manufacturers. Customers will notice clear recycling instructions added to the pack. As part of the LUNCH CLUB© 2.0 redeveloped range rationalisation, previously available flavours will be deleted to make room for the new. To secure allocations for the new range please contact your local Farmland representative or email sales@flf.nz

as a mid-morning/afternoon snack. The delicious taste of Nutella B-ready will sure be loved by the whole family.” Launching January 2021. For more information contact DKSH Services New Zealand cs.servicesnz@dksh.com

Love it in a jar! Try it in a bar! New B-ready is a light crunchy baked wafter biscuit, filled with signature Nutella and sprinkled with puffed crispies. Each bar is individually wrapped for consumption throughout the day, anytime and anywhere. Senior Trade Marketing Specialist Jenna McCormick explains: "With a Biscuit category that is in growth and more people snacking more often, Nutella’s iconic hazelnut and cocoa taste can be enjoyed in biscuit bar form, perfect while on-the-go or simply

TOP BACK TO SCHOOL TIPS ✓ P reparation is important, just starting out with the basics (i.e. snack/fruit/sandwich) for the first week and then keeping it fresh and mixing things up from there. ✓ I nclude fresh seasonal fruit, cherry tomatoes or veges (carrot sticks or similar) every day. ✓ F reezing baking to pop into the lunchbox makes life easier. Have a plan of what you’ll include to mix it up. ✓ M ake sandwiches more fun by cutting them into shapes (try using a big star or heart shape or unicorn sandwich cutter). ✓ L unch boxes with compartments are much easier than individually wrapping each item. ✓ M ake sure the kids always go to bed at the usual time - don’t let them stay up all hours during the holidays because then they can’t get back into a routine.

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ innovation ]

FMCG BUSINESS PRODUCT OF THE YEAR

Food Nation Co-Founders Josie Lambert (L) and Miranda Burdon (R) with their FMCG Business Product of The Year Trophy.

The inaugural winner of the FMCG Business Product of the Year Award is Food Nation, who stood out for their philosophy to make new products full of fresh local vegetables, mushrooms, legumes, herbs and spices, and pack them together in joyous harmony. Their products are gluten free, dairy free, soy free, suitable for vegans, and a fun, fresh take on the category with vibrant packaging that is encouraging new consumers to buy plant powered meat alternatives. The FMCG Business team presented the award to Co-founder Miranda Burdon in Auckland, congratulating her on Food Nation’s excellent concept, which is not only a convenient plant-based meal, but is better for us and better for the planet. Fresh off their win at the World Plant-Based Awards in New York and only a few months after launch, these proudly NZ-made products have now also been recognised by FMCG Business for celebrating the plants they are made of. To add to the Food Nation Magic Mince range, the company recently launched Kumara, Beetroot & Kiwi Quinoa Amaze Balls, as well as the new Happy Patties, which come in Kumara, Beetroot & Kiwi Quinoa, the exotic Cauliflower, Turmeric & Ginger and one that boasts “all the taste of summer” Broccoli, Pea and Hemp. Check out this innovative new range of plant-powered goodness at www.foodnation.co.nz Congratulations to the Food Nation team and all the amazing finalists, which were showcased in FMCG Business magazine throughout the year!

• • • • • • • • •

The 2020 FMCG Business Product of the Year Finalists were: Food Nation Tasti Fruit + Vege Wholefood Balls Essano natural deodorants Glow Lab Age Renew Earthsmart 360 with recyclable paper packaging Tuffy Double Length Animals Like Us Lee Kum Kee Slow Cook range Compostic 100% Home Compostable Cling Wrap FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ good business ]

REFRESH FOR HARRAWAYS OAT-ACTIV® In 2018 Harraways launched a new oat food range branded Harraways Oat-activ®. The launch tapped into the opportunity for naturally fortified health foods lowering harmful, low-density (LDL) cholesterol levels. Blending oats (containing naturally occurring beta glucan/soluble fibre content) and natural plant sterols (long proven in lowering LDL cholesterol) delivers the ‘double action’ in LDL reduction. Nonclinically trialled in 2016 and 2017, Harraways Oatactiv® on average (after 4-6 weeks of use) drove LDL levels to fall by 9%! About 450,000 New Zealand people are presently recorded to be on medication for LDL cholesterol control. This is a key contributor to heart disease, that drives 33% of NZ deaths. Tasty, versatile creations that make taking a Harraways Oat-activ® oat food serving very easy, can be found at: https://www.harraways.co.nz/recipes A range refresh/update in 2020 means users now only need 1 x 45g serving per day with a daily serve cost of <$1. Available in convenient 450g resealable pouches (10 easy serves), Simply Original and (new) Almond, Chia and Linseed is in the range. The range provides a source of fibre and protein. It has no added

salt, no added sugar, and no artificial flavours. It is made with premium quality South Island oats. The refreshed range is available to order now.

[ profile ]

THE MOST EFFECTIVE, EASIEST WAY TO TRAIN YOUR DRIVERS Earlier this year, Fleetcoach asked its customers what they wanted most from their driver training programmes. The answer was simplicity, flexibility and cost-effectiveness. “Based on customer feedback, we came up with a new range of options for delivering driver training,” says Fleetcoach COO Craig Cockerton. “We wanted to make it easier for companies to provide their drivers with safe, effective, evidence-based driver training – accessible at their home or office.” One of Fleetcoach’s key new introductions is flexible seat-based annual subscriptions. Rather than subscribing individuals, companies purchase a certain number of ‘seats’ annually. This means that team members who leave or change roles can be swapped out at no additional cost. A choice of training plans also takes into account companies’ major 34

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

driver training priorities: fleet management, driver safety, and wellbeing. While each have a specific focus, all were developed for driver safety. Companies can even select a combination of plans, and upgrade at any time. There’s a subscription plan to suit all training budgets. Fleetcoach’s plans start at $29.50 per driver, with volume discounts and no minimum quantities. Simplicity is the aim – training can begin as soon as the subscription has been purchased. “Fleetcoach’s main objective is always to support companies as they keep their drivers safe. Training is fully online, it’s backed by science, and it’s a fun way for drivers to gain and build the skills to keep them safe,” says Cockerton. To discover more about Fleetcoach’s driver safety training programmes, visit www.fleetcoach.com/driver-training

[ good business ]

ECOSTORE AND NEW WORLD EXPAND REFILL STATIONS TO EIGHT MORE STORES Ecostore and New World have continued their partnership to offer more sustainable options to shoppers by expanding their refill offering to eight additional stores in the South Island – and the first ecostore refill station in a supermarket in the North Island, at New World New Lynn, Auckland. The eight ecostore refill stations in the South Island include New World Blenheim, Wakatipu, Timaru, and Christchurch’s Wigram, Halswell, IIam, Preston and Ferry Road. This expansion follows the overwhelming feedback by customers embracing the existing ecostore refill stations at New World stores in Wanaka and Christchurch’s St Martins,

Pablo Kraus, CEO ecostore

Northwood and Fendalton and Durham Street. This was the first partnership of its kind in New Zealand between ecostore and a supermarket chain. Ecostore CEO Pablo Kraus says ecostore is committed to implementing more refill stations at supermarkets to minimise packaging waste via bulk formats and refill solutions. “We’ve led the refill model in New Zealand, invested heavily in the

growth of our refill stations, making them more accessible to customers across the country, and now have over 70 throughout New Zealand. “This is one way that we help Kiwis reduce the amount of plastic packaging they consume. We’re also stepping up and taking responsibility for our plastic waste through our new plastic return programme.” Ecostore also recently announced their Plastic Return Programme, encouraging their customers to use their products and then return the bottles to one of their 100 collection points in specialty stores and schools nationwide. The company will collect, process, and remake their bottles right here in Aotearoa, effectively using their plastic bottles over and over again, in New Zealand’s first comprehensive closed loop system for home, body, and baby products. Locally, the average New Zealand household uses 941 plastic containers or bottles a year, amounting to a staggering 1.76 billion plastic containers disposed of around the country annually.

[ profile ]

BEST EMPLOYER ACCREDITATION FOR COCA-COLA AMATIL NZ Coca-Cola Amatil New “We set our business a Zealand (Amatil NZ) is the only challenge back in 2015, to create organisation to receive the a five-year plan to become one Best Employer accreditation of the best bottlers in the world. for five consecutive years in an To do that, we needed the best announcement by Kincentric. team in the world,” says Litchfield. Ten organisations across “Having our people so New Zealand and Australia involved and empowered has achieved the Kincentric Best helped us with our engagement Employers accreditation with scores, and as leaders, we are Coca-Cola Amatil New Zealand always focused on listening the only on the list for five to our people right across our years in a row. organisation. Their engagement According to Kincentric’s is a critical component of latest study the 10 accredited our success. They know our Fatu Patolo, Auckland Distribution Centre Manager Best Employers score 21 customers, our brands and our points higher in employee business better than anyone.” engagement than market average with Amatil NZ achieving an incredible The Best Employer accreditation is not the only recognition Cocastaff engagement score of 83%. Cola Amatil NZ has received in recent years. The company continued its Coca-Cola Amatil NZ Managing Director, Chris Litchfield, is proud Gender Tick accreditation received in 2018, maintained Rainbow Tick of his company’s achievements and is honoured to receive this status for the past five years and won the prestigious Gold medal in accreditation once again. HRD’s Employer of Choice Awards 2020. FMCG BUSINESS - NOVEMBER/DECEMBER 2020

BETTER FOR THE PLANET Are all plastics created equal? Not when it comes to recyclability. That’s why the Government is currently out to consultation on whether to ban plastic packaging made from PVC, polystyrene and expanded polystyrene (EPS). Plastic #3 PVC is commonly used to make cracker and biscuit trays, plastic #6 polystyrene is used to make six-pack yoghurt containers, sour cream containers and sushi containers and EPS is sometime used for instant noodles. These plastics are difficult to recycle with the markets for #3 and #6 recycled plastics almost non-existent. Industry body WasteMINZ has conducted research into the recyclability of plastic packaging for food and beverage containers. Clear PET #1 (e.g. soft drink bottles), clear or natural HPDE #2 (e.g. milk bottles) and any colour of polypropylene #5 can be easily recycled onshore here in NZ with strong overseas markets as well. However, plastic packaging made from plastics #3, #4, #6 and #7 are produced in low volumes and can’t be recycled in New Zealand or overseas. The study also found that many packaging techniques to improve aesthetics such as adding plastic sleeves, or using coloured PET, also limit the recyclability of plastic. With growing demand from the public for sustainable packaging, ensuring that it can actually be recycled at end-of-life is key. WasteMINZ encourages all brands and manufacturers to talk to the recycling sector when considering packaging options. The Government consultation closes on 4 December. https://www.mfe.govt.nz/node/27007 WasteMINZ research, titled The Truth about Plastic Recycling can be downloaded here. https://www.wasteminz.org.nz/2020/01/ redesigning-your-packaging-can-solve-nzs-recycling-issues/

and resource use to become a more sustainable business. She says “Dr. Feelgood is a range of fantabulously flavoured frozen pops with no weird stuff, with organic ingredients and 100% home compostable packaging. Being the first to offer this no plastic, environmentally friendly option within our category is a massive milestone worth celebrating”. “There is continued growth in consumer awareness of where our food comes from and the importance of organic ingredients, buying local, and environmentally better packaging.” She explains the trends that led to the changes happening within the Dr. Feelgood Frozen Pops business. “Initially the single pop packaging was marketed as being recyclable, but as education is happening around compostability we are now not only pointing out the packaging has no plastic and is recyclable, we are also telling the story of how the packaging is 100% home compostable. On top of this we have created a new multipack box that means the entire packaging from the warehouse in Nelson Tasman to the supermarket and then onto the consumer is all home compostable or recyclable. The packaging can be popped into home compost bins, bokashi or worm farms.” Following their recent launch, the range of three flavours Chocoholic, Banoffee and JellyTop Passionfruit & White Chocolate are rolling out into PAK’nSAVE, New World, Countdown, Fresh Choice, Farro Fresh, and Huckleberry stores. Better for you, better for the planet, good as! To become a stockist or learn more contact us at Tasman Bay Food Co. hello@drfeelgood.co.nz or call 03 543 5340.

A first for the ice cream category

Countdown’s latest report

Marina Hirst Tristram, Managing Director of Dr. Feelgood Frozen Pops, was conscious of people’s environmental impact from a young age. Growing up surrounded by orchards and seeing her family make the most of the resources within her home region of Nelson Tasman laid the foundations for taking on the challenge of continuously improving products, packaging

Countdown recently released its 2020 Sustainability Report, which details the significant progress it has made at the end of its three-year sustainability strategy set in 2017. In that time, Countdown has: • Reduced its emissions by 33.9% • Provided the equivalent of 49.5 million meals to Kiwis in need

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

OUR PLASTIC PACKAGING: OUR BUSINESS THE TRUTH ABOUT RECYCLING PLASTIC CONTAINERS

HOW MUCH PLASTIC DO WE USE IN NZ?

EACH YEAR,KIWI HOUSEHOLDS GET THROUGH A STAGGERING

854 MILLION

1.76 BILLION

767

MILLION

87% OF PLASTIC CONTAINERS ARE EASILY RECYCLED NO!

THERE ARE

LIMITED MARKETS FOR PLASTICS

46%

NO!

26% THAT'S

2678 TONNES

OF NZ'S PLASTIC CONTAINERS THAT DON'T ALWAYS GET A SECOND LIFE

YET ONLY

NO!

62% OF PLASTIC CONTAINERS ARE PLACED IN RECYCLING BINS

NO!

WHY AREN'T MORE PLASTICS RECYCLED IN NZ? IT'S NOT JUST CONSUMER ERROR

181 MILLION CONTAINERS IN NZ LACK VISIBLE INFORMATION ON WHETHER THEY ARE RECYCLABLE!

46 MILLION

CONTAINERS ARE MADE FROM

ARE COVERED BY PLASTIC SLEEVES, WHICH PREVENT THEM BEING RECYCLED CORRECTLY

COLOURED PLASTIC

PREVENTING THEM FROM BEING RECYCLED INTO LIKE-FOR-LIKE ITEMS. THEY MAY ONLY BECOME BINS OR PALLETS, WHICH MAY NOT BE RECYCLED AGAIN

SLEEVELESS

CLEAR

HOW CAN YOU MAKE YOUR PLASTIC PACKAGING MORE RECYCLABLE? BY MAKING IT:

258 MILLION

ADD

LABELLING

1 +

AVOID

MIXED MATERIALS E.G.

PLASTIC STUCK TO CARDBOARD

FOR MORE INFORMATION ON HOW TO DESIGN FOR RECYCLABILITY GO TO WASTEMINZ.ORG.NZ

[ sustainability ] • Achieved and maintained its Rainbow Tick certification • Donated $31.6 million of rescued food and funds to local charities and communities • Made 13,010 of its frontline team shareholders in the business. Countdown’s General Manager Corporate Affairs, Safety and Sustainability, Kiri Hannifin, says there is plenty in the report to be proud of, but the good work doesn’t finish there. “We’re incredibly proud of what we have been able to achieve for our team, our customers and the environment, but we’re now turning our minds to the coming years and what we can do as a business to contribute to a better, healthier Aotearoa. Our soon to be released 2025 Commitments are shaping up to be even more ambitious and impactful!” The release of the 2020 report comes as the Science Based Targets initiative (SBTi) has endorsed Countdown’s new emissions target, which will form part of the new 2025 Commitments.

Marzena - the world’s first sustainable at-home wax strips! Marzena Natural Facial and Body Wax Strips are made using certified 100% Bio-Compostable (domestic and commercial) clear strips, making them the most sustainable at home hair removal option available on the New Zealand market. In addition to the strips themselves, the retail packaging and shipper carton is made using recycled paper. Launched in New Zealand in 1989, Marzena has developed some revolutionary hair removal products, with the Natural Wax Strips being their latest innovation. The strips feature next generation ingredients including hemp seed oil to help calm the skin, and sustainably sourced natural pine tree resin wax formula - ensuring even stubborn short hairs are gripped. The strips are dermatologically tested, cruelty free and free from fragrance, preservatives, colours, parabens and mineral oils. Marzena Natural Wax Strips are a premium offering to drive positive value growth and consumer interest in the depilatory category. When developing products, Marzena applies the latest technology, blended with the use of natural ingredients, wherever possible. Marzena is pro-actively reducing plastic from packaging and reducing their carbon footprint. They are dedicated to ongoing research to make products that are sustainable and natural, without compromising on results. 38

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Consumers are becoming far more environmentally aware, with a recent Australian-based survey finding 9 in 10 consumers are more likely to purchase products that are ethically and sustainably produced*. The same survey noted 85% of consumers want retailers and brands to be more transparent about the origins and sustainability of their products and whether they are engaging in ethical practices*. Local consumers are also willing to pay more for ethical and sustainable products. *Source: Miragenews.com

Compostic Home Compostable Cling Wrap and Resealable Bags Customers are increasingly mindful of their purchasing habits and more attentive to the impact their choices have on the environment. With 69% of Kiwis stating they are concerned about the build-up of plastic in the environment, it’s no wonder that 48% have deliberately switched to brands that demonstrate clear sustainable benefits (Better Futures 2020). Last year, Kiwi start-up Compostic developed the world’s very first home compostable cling wrap, followed by a range of home compostable resealable sandwich and snack bags. Unlike other products making sustainability claims, the Compostic range has been independently certified by Din Certco to the Australian Home Composting Standard (AS5810) and breaks down in a home compost environment within 12-24 weeks - faster than an orange peel! The global launch of the Compostic range is supported by an extensive marketing campaign, including widespread influencer marketing, PR, online and retail advertising, earning huge success to date. CEO and Founder Jon Reed says: “When we spoke to consumers about products like cling wrap, we found that the product wasn’t the problem, it was what it was made out of. So we developed a truly sustainable alternative that doesn’t compromise on quality, whilst retaining the convenience of cling wrap and resealable bags.” With consumers making a concerted effort to move away from traditional non-sustainable plastic products, Compostic provides a great opportunity to reinvigorate the wrap category by offering sustainability, functionality and convenience, retaining the increasingly eco-conscious customer whilst adding value and exciting innovation to the category. Compostic can now be found in all of New Zealand’s top retail banners, and in over 50 smaller boutique retailers. Compostic has also just launched into Australia and will be available in the USA by Christmas 2020. Compostic Wrap is available in both 30m and 50m sizes, and Compostic Resealable Bags in snack size (20 pack) and sandwich size (15 pack).

[ profile ]

A BIG PLASTIC PROMISE THAT DIDN’T GO TO WASTE

Coca-Cola Oceania and Coca-Cola Amatil NZ have significantly reduced their use of virgin plastic in 2020 by using only recycled plastic across some of New Zealand’s best-known drinks brands. All plastic soft drink bottles smaller than 1 litre and water bottles in all sizes produced by Coca-Cola Amatil NZ are now made from recycled plastic. Twelve months ago, the companies jointly announced a commitment to significantly increase their recycled plastic use. In 2020, major brands such as Coca-Cola, Fanta, POWERADE and Sprite are now made from 100% recycled plastic in all its plastic bottles smaller than 1 litre. Water brands such as Pump, Kiwi Blue and Pure Drop are now using 100% recycled plastic across all its bottles in every size. The plastic used is high-quality recycled PET, meaning bottles can be recycled over and over again. This will reduce the amount of new plastic used by around 2700 tonnes. Managing Director of Coca-Cola Amatil New Zealand, Chris Litchfield, said: “When we made this commitment a year ago, we were determined to follow through and we’re very proud to have achieved it. We’ve heard the community loud and clear – we need to reduce the impact of our business on the environment. Using packaging that is not only recyclable but made from recycled plastic. This is a major step in our efforts to do so.” He said both companies are working with Government, industry and community stakeholders to help develop a best in class container return scheme for NZ. Richard Schlasberg, Country Manager of Coca-Cola Oceania said he was proud of what the company had achieved since the recycled plastic goal was announced in July last year, but this was just the start of the journey.

“We want to help create a truly circular economy in New Zealand, where every plastic product we use is not only recyclable, but actually gets recycled so nothing goes to waste.” “Not only are we using more recycled plastic in our brands, we’ve put our money where our mouth is in our advertising. In 2019 we invested in the first Coca-Cola TV ad in New Zealand, that doesn’t focus on our products. Instead it shares the message about the importance of recycling. “And while we hope our plastic packaging never makes it into our waterways, through The Coca-Cola Foundation we have donated more than $300,000 each year to local environmental group Sea Cleaners, which removes more than 4.8 million pieces of litter a year from Kiwi waters,” says Schlasberg. The Coca-Cola Company has a global goal of reducing waste and collecting and recycling as many cans and bottles as it sells each year by 2030. To learn more about Coca-Cola’s sustainable packaging goals and initiatives, visit coca-colajourney.co.nz/sustainability. FMCG BUSINESS - NOVEMBER/DECEMBER 2020

THE

FUTURE

ARRIVES IN NOVEMBER

Matthew Crabbe Mintel APAC Trends Director

“The future cannot be predicted, but futures can be invented,” said Dennis Gabor (“Inventing the Future”, 1963), electrical engineer, physicist and Nobel laureate for his invention of the holograph. The future cannot be predicted, so we’ll invent it… While we have learned a lot from 2020, what the future holds remains uncertain, with myriad variables, constant changes in society, technology, the environment, politics and, of course, pandemics. But Mintel is duty-bound to speculate for our clients what the future will hold, applying our tried-andtested research methodology. Back in November 2019, we launched our 2030 Global Consumer Trends*. We had no idea then of the pandemic that would sweep across the world, creating a whole new ‘next normal’. Mintel updated those 2030 Trends in May this year, and called them “How COVID-19 brought the future forward”**, demonstrating that while our predictions were not incorrect, the world had moved faster than we (or anyone else) had expected. The point of these predictions was not to be absolutely right, but to reflect the big trends already playing out, and speculate what kind of world we are likely to create, given current trajectories. These projections were part warning and part aspiration towards the kind of world and futures we want to invent.

Careful what you wish for! The next line of Dennis Gabor’s quote reads: “It was man’s ability to invent which has made human society what it is”. Let us now think more about the societies we want to create and live in, and from that, decide what technologies we need to create that vision. For much of history, society was shaped by the technology we invented – the plough, printing press, telegraph, telephone, etc. Existential threats from climate 40

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

change, environmental degradation, over-population and pandemics are no longer just side-effects of rapid human ‘progress’, but are now the focus of our future. The pandemic sharpened that focus. What may have seemed small, fleeting changes in mood among people and societies, are seeds of ideas that are growing stronger, putting down penetrating roots, growing branches that will eventually eyeshadow other, until now more prominent considerations. Consumers are changing their minds about what they want, and why. Governments and brands are adapting their strategies to meet those new wants. But governments and brands also shape what consumers want. Brands can lead with better products and provide better choices, offering a vision of the world they foresee being better for not just their profitability, but also their customers.

Taking control of the future’s steering wheel Mintel’s seven Consumer Drivers were designed to help brands understand what consumers want and why. They help brands envision what the better future consumers want looks like, so brands can align their own visions to those of their customers. Mintel is again inventing the future. This time we are framing our predictions at the “now” (the next 12 months), the “next” (2 to 3 years) and the “future” (5 years plus). Mintel is creating a living, growing document that will adapt with the unforeseen, and can be accelerated or decelerated, allowing us to be adaptive and reactive to change, and help our clients focus on the futures we (humanity) want to invent. The new forecasts remain embedded within our system of seven Consumer Drivers and their supporting pillars; because they work. Mintel will launch its new Global Trends very soon, please visit Mintel.com for more information, or drop us an email to anz@mintel.com.

[ James & Wells ]

AVOIDING COMMON LEGAL TRAPS WITH THE ONLINE SALE OF FOOD AND BEVERAGE In the global COVID-19 environment, we have seen the growth of online sales of food and beverage products as Kiwis eat more local rather than imported product. As a result, a number of wholesalers have also been forced to change their business models to sell direct-to-consumer. While the online sale of products is not new, the way in which businesses are engaging with consumers has also led to an increase in collaboration and innovation in the food and beverage sectors. It will be important for businesses who are adapting in this way to also re-evaluate their legal obligations and compliance within the online environment. Where businesses are collaborating and/ or innovating, it will be important from the outset to consider what Intellectual Property (“IP”) exists with the new product offering. For example, whether any new IP has been created in the collaboration or innovation and who will own this, what the product is going to be called and what steps you can take to protect this. The sales and marketing strategy should also be reviewed for legal and regulatory compliance. When a product is sold via retail channels in a shop, it is required to display certain mandatory information on the label (under the Australia New Zealand Food Standards Code). However, when selling the product online, there is no similar proposition that the mandatory information likewise needs to be displayed – although it is becoming more common for businesses to do so. This means that in some cases consumers can’t ascertain the important information

about a food product until they have received the physical product. Our consumer laws still protect us from businesses misrepresenting their products to consumers when they are selling online. But with today’s conscious consumer wanting to know more about the nutritional content and country of origin of the products to make more informed choices, there is often a gap in this flow of information. For others, such as wholesalers selling direct to consumer, country of origin information may be at the forefront of their online marketing campaign. Health claims about products are a particular area of concern in the online world, where businesses appear to take a less strict approach compared with the physical product labelling. Lastly, good cybersecurity and data collection processes, including an up to date privacy policy on a business’s website is a must. This is particularly important with the huge number of scams and cybersecurity breaches during COVID times. Recent changes to New Zealand privacy laws with the Privacy Act 2020 coming into effect 1st December 2020, now require business to mandatorily report any breaches. These things should be considered in the early stages of development, prior to the product being launched. It makes good business sense to both protect your investment and maximise its commercial value, or risk something going wrong in the process which could ultimately devalue the product or your businesses reputation.

Stephanie Hadley Associate, James & Wells James & Wells is one of New Zealand’s largest, privately owned, patent and trade mark attorney firms. Their award-winning team is widely recognised as one of the very best in Australasia.

“HEALTH CLAIMS ABOUT PRODUCTS ARE A PARTICULAR AREA OF CONCERN IN THE ONLINE WORLD” FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ FGC ]

TACKLING GROCERY SECTOR COMPETITION PROBLEMS

Katherine Rich Chief Executive NZ Food & Grocery Council www.fgc.org.nz

“THE MARKET FOR GROCERY SUPPLIERS IS A DUOPSONY – TWO BUYERS WITH IMMENSE BUYING POWER”

Before the election, the Labour Party said it would get the Commerce Commission to undertake a market study into grocery pricing. Jacinda Ardern said there is “some evidence to suggest competition problems exist in these markets.” Though the Food & Grocery Council had not lobbied for such a study, we believe it’s time to have a look under the bonnet of the grocery sector machine, so we welcomed the announcement. The two main retailers are like prize fighters in the ring following each other’s prices and calling manufacturers every time there’s a better price in a flyer or on a shelf. But from suppliers’ viewpoint, there’s limited competition. Many supply one supermarket chain or the other. In economic terms, the market for grocery suppliers is a duopsony – two buyers with immense buying power. We have the most concentrated market in the world and that’s why the treatment of suppliers is so important. In markets of such extreme dominance, special oversight can be required to ensure it doesn’t deteriorate into supplier bullying and abuse. Again, in economic terms, where there is healthy competition, there is bargaining power on both sides – a willing seller can sell to a willing buyer or go elsewhere – which, in theory, results in profits a manufacturer can put into innovation and investment. In a duopsony, when suppliers have little or no bargaining power, price can be struck well below the market price because the supplier has no choice. I regularly hear of real-life examples of this. As a result, suppliers’ margins are squeezed, but the margins expected by supermarkets have been constant and remain some of the highest in the developed world. This privileged position has led to hikes in margin expectations over the past decade.

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

A good example is a recent tender opportunity from Foodstuffs North Island for pasta, noodles and oils, which asked for applications offering double the current margins. Attempts like this would not happen where there were many suppliers and many retailers, because competition would prevail. The supermarkets work hard to emphasise the importance of professional and respectful behaviour. For example, Foodstuffs has an excellent Supplier Relationships Charter, which includes commitments to: • act ethically, in good faith, and with honesty, fairness, integrity and courtesy in all dealings with suppliers • work with suppliers to build long-term business relationships where mutual benefits exist • honour payment terms and timeframes • base business decisions on evidence and sound economic criteria, and take into account genuine social and environmental considerations • respect freedom of association between supply partners • respect suppliers’ intellectual property rights in branding, packaging and advertising. Head office has done an excellent job developing commitments that embody these values. If it was a living document implemented by all stores, an Australian-style Grocery Code of Conduct would not be as relevant here. Unfortunately, a minority of stores seem to have missed the memo and regularly conduct themselves in a manner that breaches parts of it. Due to immense market power and fear of retribution, suppliers seldom take a stand. It’s time to implement our own Grocery Code of Conduct. Woolworths support the Australia Code and it seems Woolworths NZ are already running their approach under such an umbrella. Recently, Australia improved their code to include: • tough restrictions on retrospective and unilateral variations to supply agreements • greater transparency around shelf allocation for branded and private label products • a low-cost, fast-track dispute resolution mechanism. Each of these and more would go a long way to reducing friction for grocery supply and knock the worst store behaviour on the head. A Code would always preserve robust and professional business dealings between parties, and FGC members would not have it any other way. But it would set clearer rules around behaviour, and that would only enhance the culture and health of our industry.

[ legal advice ]

PRIVACY ACT 2020

KEY CHANGES AND WHAT THEY MEAN FOR BUSINESSES New Zealand’s new Privacy Act (the “Act”) will commence on 1 December 2020. This Act will replace the Privacy Act 1993 (“Prior Act”) and modernises New Zealand’s privacy framework in response to international law changes. The Act largely reaffirms the existing privacy principles which are central to the Prior Act. So what are the key changes?

of other causes. As such, the requirement does not discriminate between large entities or small. If information about an identifiable individual is compromised and could cause “serious harm” then the obligations will fall on the responsible entity. The fine for failing to act on a notifiable breach is $10,000.

Notifiable Privacy Breaches

A new Privacy Principle under the Act regulates personal information being sent overseas. Under this new principle an entity can only send information outside of New Zealand if the receiving entity is subject to safeguards similar to the Act. It is also noteworthy that the Act has extraterritorial effect meaning that an overseas entity will be caught by the Act if it is carrying on business in New Zealand, even if it does not have a physical presence here.

The Act introduces a privacy breach notification scheme. If an entity suffers a notifiable privacy breach then that entity must generally notify the Privacy Commissioner and the affected individuals of that breach. A privacy breach means the entity being unable to access for a period of time or any unauthorised access, disclosure, alteration, loss, destruction of, personal information held by that entity. Not all privacy breaches require notification however and the requirement to notify for a privacy breach turns on whether the breach is one that would reasonably be considered to cause “serious harm” to an affected individual or would be likely to do so. The Act provides some factors that must be considered when deciding whether the breach will cause “serious harm” and therefore whether an entity has to notify. These include actions taken to remedy the breach, sensitivity of information, nature of the harm, the person that obtained the personal information, whether the personal information was protected by a security measure or other relevant matters. Where it is not reasonably practicable to notify each individual the entity must generally give a public notice of the privacy breach. A notifiable privacy breach could occur from hacking, a rogue employee, accident or a number

Application to Overseas Entities

James Stewart is a Director at Steindle Williams Legal specialising in the areas of commercial law and property. swlegal.co.nz

New Tools Available to the Privacy Commissioner The Act will now have more teeth with the Privacy Commissioner being able to issue compliance notices and enforceable access directions, requiring an entity to comply with the Privacy Act or to direct an entity to provide individuals access to their personal information respectively. There are also new criminal offences codified in the Act. The Act places new obligations and new mechanisms to enforce obligations against an entity. Businesses should now be considering the compliance risk that accompanies the Act and taking stock of its privacy policies, procedures and insurances before the Act’s implementation in December 2020.

“BUSINESSES SHOULD NOW BE CONSIDERING THE COMPLIANCE RISK THAT ACCOMPANIES THE ACT”

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ export ]

ACCIDENTAL ENTREPRENEUR

BUILDS GLOBAL HEALTHCARE BRAND

Catherine Beard is Executive Director of ExportNZ, which serves its members via regional offices throughout the country. To find your nearest office go to www.exportnz.org.nz

“BE CLEAR AND HONEST ABOUT WHERE YOUR BUSINESS HAS TRUE COMPETITIVE ADVANTAGE ON A GLOBAL SCALE.”

When medical herbalist and health scientist Sandra Clair settled in Dunedin from Switzerland and decided to start a health clinic in 1995, she was surprised that plant or herbal medicines were not an option in New Zealand’s mainstream health system. “They were almost nowhere to be found,” she recalls. Since launching her brand Artemis in 1998, she has played a key role in the growing acceptance of plant-based medicine in New Zealand. She says medicinal plants have unique active compounds with scientifically confirmed effectiveness to treat common ailments - including reducing anxiety, improving sleep, aiding digestion, and assisting with immunity and detoxification. Artemis wasn’t so much a big bright idea but emerged out of demand from her clients. “I am an accidental entrepreneur. My clients asked me to start retailing the products that I was prescribing for them and I was happy to do so.” Launching a global health brand hasn’t been without its challenges. She says unlike in Australia, Canada, the EU and Switzerland, New Zealand’s current Medicines Act 1981 does not permit legitimate health claims or the discussion of scientific results. So, it is difficult to communicate the benefits of New Zealand’s medicinal plants, even if they are scientifically proven. In addition, New Zealand has not yet established a strong medicinal herb growing industry as is the case in Europe, where local governments subsidise organic agriculture to provide pesticide and herbicide free medicinal plants. Clair says as we look to rebuild New Zealand’s economy, more investment in R&D around locally-grown plants would open up opportunities to establish new markets for premium Kiwi-made products for the global stage. The company is working towards a model where 10% of Artemis sales are local and 90% in overseas markets, mostly China. While 2020 has thrown curveballs, Artemis is now benefiting from the early economic recovery in China. “The year has been anything but predictable and we are riding with agility the rollercoaster that is our world with Covid as best we can,” says Clair. The early outbreak in China disrupted business and caused the opening of its Tmall Flagship store to be delayed. That set Artemis back in its build-up to the important peak selling season and winter in China. “There are definitely challenges, with closures during

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Medical Herbalist and Health Scientist Sandra Clair

periods of lockdown among our New Zealand retail partners, and with the costs of international freight.” But as a smaller business, it has been nimble, resilient and able to adapt. “A good example of how we’ve adapted is with the freight cost challenge. Our hero export product for China is Artemis Thyme Lemon Tonic, packaged in a heavy 250ml glass bottle. “We knew we needed to find a better way, so we worked with our manufacturing partners to create a lightweight single serve sachet format, boxed in convenient quantities.” The business is two years into a three-year project with funding from Callaghan Innovation, working with Plant & Food Research at the University of Otago that evaluates the properties of fresh Central Otago Thyme extracts. In 2019 Artemis received an NZTE International Growth Fund grant to support its China growth plan. Clair says there are several benefits to being a Kiwi exporter, including access to incredible natural resources and the reputation and standards that New Zealand has as an export business. But being a Kiwi company can also be a challenge as the market is small and the geographical distance can be tough. Clair has some strong advice for other Kiwi exporters and entrepreneurs. “Look at opportunities in a global context. Be clear and honest about where your business has true competitive advantage on a global scale. “Tap into expertise early and listen. Really listen. Define your end users and identify why they need what your business is good at, and what is important to them.” Selecting a board that helps to reduce knowledge gaps is crucial, she says. “Last, but definitely not least, you need tenacity.”

Export sustainably in ways that are Better, Faster, Smarter CHEP move more goods to more people in more places than any other company. Our global network enables New Zealand exporters to use a single pallet from manufacturer to retailer in key export markets, reducing waste and costs in the supply chain.

To find out more visit www.chep.com or contact Customer Service on 0800 65 CHEP (2437)

NZACS AWARDS 2020 The New Zealand Association of Convenience Stores (NZACS) Supplier Awards and the Peter Jowett Award for young industry leaders were presented on 27th October at the Cordis Hotel in Auckland. More than 90 industry members were in attendance, including the teams from Bluebird, Coca-Cola Amatil, British American Tobacco (BAT), Frucor Suntory, and Tip Top. After the official Welcome and a brief AGM, NZACS Executive Director Dave Hooker introduced the four Peter Jowett scholarship finalists who presented on the topic: “In a world where fuel prices are on the rise, the cost of living is increasing, the call to look after our natural environment is getting louder, the biggest dollar sales c-store category (tobacco) is decreasing in sales, what does the c-store industry need to do – other than food-to-go and coffee – to have a sustainable future in New Zealand?”

The Peter Jowett Competition Rowan Lowe, a 23-year-old Trade Marketing Representative from BAT suggested a new revenue stream, with an easily identifiable area in store that allows consumers to browse sustainable local products. Lowe was awarded the Peter Jowett Scholarship for her ECOCERY concept, which would offer a product range that is ethical and sustainable, made locally and is environmentally friendly with recyclable packaging. Runner-up was Tom Daglish from Frucor, who identified a gap in c-stores for a Health & Wellness offer. Daglish suggested charging stations for hybrid and e-vehicles, combined with a gym on the top floor of the store – a multipurpose “Power Hub”. NZACS has been running the Peter Jowett Scholarship competition annually for over 10 years. It is designed for up and coming young people within the convenience industry under the age of 35 to showcase their ideas in front of an audience and be judged. The topic can change from year to year and it’s designed to encourage new and trendsetting ideas to bring to market. 46

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Rowan Lowe, winner of the Peter Jowett Scholarship

PJ Scholarship finalists (L to R) Matthew Judd, Rowan Lowe, Tom Daglish, Chris Wilson

[ events ] Networking drinks at the Cordis Hotel

Mark Scott (Bluebird), Helen Wolfgram (BP), Anil Nathoo (BP), Deva Dhar (Remedy)

NZACS Executive Director Dave Hooker & Michele Hooker Comedian Nick Rado was MC at the event.

The British American Tobacco team (L to R) Adam Brill (Key Account Executive), Nicola Cook (Human Resources Manager), Ash Dearmer (Key Account Manager)

The judging this year was on the following criteria: Addresses the question Innovative thinking Could be implemented Quality of presentation Only one vote from each company could be submitted and at the end of the evening the runner up and winner were announced. In past years, the winner and runner up have won a trip to the annual NACS show, which rotates from Las Vegas, Chicago and Atlanta. This is an enormous trade show with over 25,000 attendees each year. Dave Hooker explains: “The experience for young people of the convenience industry is often a sensory overload – at one of the biggest trade shows in the USA. It showcases new products to the market, equipment for c-stores and has education sessions and guest speakers daily. “Our winners can attend any session they wish and typically see world class speakers within the industry. There are cocktail events and international get togethers to meet industry members. “However, this year it has been very different. COVID has seen the cancellation of NACS and travel to the USA. So, our association had to adjust our winners’ prizes to $4,000 personal travel and professional development grants for both the winner and runner up.” With regards to the Scholarship presentations, Hooker says: “We understand and appreciate the significant work, effort and time that goes into producing a presentation of this standard and it requires support from competing companies staff and management. “Once all the research and presentations are compiled, they then practise for weeks and often months to deliver a confident and thoughtprovoking presentation. This year our four finalists from a larger group of • • • •

Steve Laurenson (Z Energy) and Dave Hooker (NZACS) with the Best National Retail Brand Store Compliance Award Mark Scott (L) accepts the Best Admin Support Award for Bluebird.

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

[ events ]

Tracey Fookes accepts the Best Service To C-Stores (Chilled / Frozen Category) Award for TipTop.

The Frucor team, Best New Product Launch 2019 Winner for Boss Coffee. (L to R) Gwen Foong, Latherine Ledger, Robert Woodward, Thomas Daglish, Christopher Wilson, Ryan Preston, Robyn Wake.

entrants were facing lengthy delays due to COVID and Level restrictions and our date was moved several times. This just adds another level of complexity that they all had to manage. “The day of the event is challenging for each person who has to deliver a confident presentation to 70 plus judges in 10 minutes. “It’s a great opportunity for young people in our industry to get front and centre and showcase their ideas and ability to a wide audience of Convenience retailers and suppliers.” Hooker adds: “NZACS is proud to offer this opportunity to young members of our association and we see from past results that our entrants move quickly into or onto more challenging roles. We also enjoy the fact that it encourages new ideas and enthusiasm within our industry. We also welcome family, friends and colleagues to attend the evening to support and encourage the contestants. We would like to thank all our finalists this year and we look forward to next year’s event.”

Carl Bringans (Regional Sales Manager – Upper North Island) accepts one of many awards for Coca-Cola.

Supplier Awards Suppliers from all over New Zealand attended the NZACS Awards dinner, where they were celebrated for their outstanding achievements. The following Awards were presented by Dave Hooker and MC Nick Rado: •B EST SERVICE TO C-STORES Winner: Coca-Cola Amatil •C HILLED / FROZEN CATEGORY Winner: Tip Top •B EST ADMIN SUPPORT Winner: Bluebird •B EST DELIVERY SERVICE TO STORES Winner: Coca-Cola Amatil •B EST STOCK SUPPLY TO STORES Winner: British American Tobacco •B EST HEAD OFFICE SERVICE AND SUPPORT Winner: Coca-Cola Amatil •B EST HEAD OFFICE SERVICE AND SUPPORT FOR A MEDIUM SUPPLIER Winner: Signature Marketing •B EST NATIONAL RETAIL BRAND STORE COMPLIANCE Winner: Z Energy •B EST REGIONAL BRAND STORE COMPLIANCE Winner: Nelson Petroleum •B EST NEW PRODUCT LAUNCH 2019 A tie between Tip Top Ice Cream Company for Goody Goody Gum Drops and Frucor for Boss Coffee •S UPREME SUPPLIER AWARD Winner: Coca-Cola Amatil 48

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

The Coca-Cola team (L to R) Dean Wallace (Sales Manager – Petroleum Upper North Island), Bevan Woodgate (Logistics - Field Operations Manager), Carl Bringans (Regional Sales Manager – Upper North Island), Steve Fielder (National Business Manager), Jenn Allan (Customer Business Manager), Drew Adams (Customer Business Executive), Ella Johnston (Customer Business Manager) Mike Luck (L) accepts the Best Regional Retail Group for Store Compliance Award for Nelson Petroleum.

If you own or work in independent grocery or a convenience store, service station, dairy, corner store or mini-mart, C&I NZ is the one event you should not miss in 2021.

SAVE THE DATES

ADMISSION IS FREE! OWNED BY: C&I Media Pty Ltd and organised by Interpoint Events Pty Ltd 41 Bridge Road Glebe NSW 2037 P: 1300 789 845 F: 02 9660 4419 E: exhibition@c-store.com.au

W: www.c-store.com.au

Association Partner

WED 8 - THU 9 SEPTEMBER 2021 Convenience & Impulse New Zealand Expo 2021 The Cloud, Auckland

The Convenience & Impulse New Zealand Expo brings together New Zealand convenience retailers and suppliers from all banners and brands to gather for two days of education, networking and business building.

For more information visit www.candiexpo.co.nz

[ events ]

NZ ICE CREAM CHAMPIONS 2020 Some of Aotearoa’s best ice creams and gelatos made by a selection of boutique and large producers have been named Champions at the NZ Ice Cream Awards 2020. In October, FMCG Business Editor Tamara Rubanowski joined 16 other judges who assessed 316 products to find New Zealand’s best ice creams, gelatos, sorbets and dairy-free frozen products. Following the announcement of gold and silver medal winners, two People’s Choice Winners, 14 Champions and two Supreme Champions were revealed at the NZ Ice Cream Awards on Wednesday 4 November. Top gongs were awarded to Much Moore Ice Cream Co, Much Moore Awesome Vanilla Ice Cream and Lewis Road Creamery, Double Mint and Dark Chocolate Ice Cream. Announcing the 2020 Champions, Chief Judge Jackie Matthews said: “Trophy winners have perfected all aspects of their product, including ingredients used, recipes, processing controls, packing, and freezing. It’s the attention to detail in every aspect and bringing it together with the right balance which achieves excellence.” She said the Supreme Champion, Much Moore Awesome Vanilla Ice Cream was an excellent ice cream with fresh vanilla flavour which is superbly smooth and creamy. Much Moore Awesome Vanilla Ice Cream was also named Givaudan/IMCD Champion Premium Vanilla Ice Cream. Much Moore is a family-owned New Zealand ice cream company, which has been making award-winning ice cream and frozen treats for over 30 years. Lewis Road Creamery, Double Mint and Dark Chocolate Ice Cream was a superbly crafted delicious ice cream according to Matthews. “The flavour was fresh peppermint with a hint of spearmint, perfectly balanced with chocolate flakes. Rich and creamy, it had a lovely chocolate melt.” The Awards, owned and run by the NZ Ice Cream Manufacturers Association, have been held since 1997.

NZ ICE CREAM AWARDS 2020 TROPHY WINNERS Supreme Champions • N Z Ice Cream Manufacturers Association - Supreme Champion Much Moore Ice Cream Co, Much Moore Awesome Vanilla Ice Cream • Formula Foods - Supreme Boutique Champion Lewis Road Creamery, Double Mint and Dark Chocolate Ice Cream

Category Champions • F onterra New Zealand - Champion Standard Vanilla Ice Cream Award Tip Top Ice Cream Company, Tip Top French Vanilla Ice Cream • ALTO/Pact Group - Champion Standard Ice Cream Award Tip Top Ice Cream Company, Tip Top Crave Peanut Butter Cup Ice Cream • Synergy Champion Best of Fruit Award Gellicious Gelato, Black Doris Plum Sorbet • Givaudan/IMCD - Champion Premium Vanilla Ice Cream Award Much Moore Ice Cream Co, Much Moore Awesome Vanilla Ice Cream • Chelsea Sugar - Champion Premium Ice Cream Award Lewis Road Creamery, Double Mint and Dark Chocolate Ice Cream 52

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Talley's Blueberry Ice Cream

Chief Judge Jackie Matthews with Supreme Champion Award winner Marcus Moore from Much Moore Ice Cream Co.

• N ew Zealand Food Safety - Champion Export Ice Cream Award Dairyworks, Newlait Choc Caramel Brownie Ice Cream • S ensient Technologies - Champion Gelato Award Little ‘Lato, Speculoos Gelato • I nfruit - Champion Sorbet Award Patagonia Chocolates, Chocolate Sorbet • N Z Life & Leisure - Champion Open Creative Award Lewis Road Creamery, Lemon & Gin Botanicals Ice Cream • K iwi Labels - Champion Low Fat or Frozen Yoghurt Zany Zeus, Passionfruit • K iwi Labels - Champion Low Fat or Frozen Yoghurt Tip Top Ice Cream Company, Tip Top Mango Lassi Frozen Yoghurt • H awkins Watts - Champion Dairy-Free Award Little Liberty Creamery, Almond Mocca • Tetra Pak - Champion New to Market Little Liberty Creamery, Almond Mocca • P acific Flavours & Ingredients - Champion Kids’ Choice Award Talley’s Ice Cream, Blueberry Ice Cream • N Z Ice Cream Manufacturers Association - People’s Choice Favourite NZ Ice Cream Duck Island Fairy Bread • D KSH Performance Materials New Zealand - People’s Choice Favourite NZ Scoop Store Duck Island Grey Street - Hamilton East

Out & About

ived several The Villa Maria team rece

Awards at the 2020 New

Zealand International Win

Harraways, alongside the Salvation Army, will provide over 100,000 South Islanders with a serve of nourishing porridge, and help to manage a 300% increase in food parcel demand.

e Show.

Ben Tombs, Assistant Winemaker at Peregrine Wines, is the first young winemaker from Central Otago to win the Tonnellerie de Mercurey NZ Young Winemaker of the Year competition.

$50,000 wo m gave away ld Southmall tea ut October. ho The New Wor ug ro th ity e commun members of th

SNAP

Has your team moved to new premises, or been part of a fun event, great harvest, or promotional activity? Send us your favourite snapshots to be in to win the full FreshLife Best Quality range along with a ClickClack 10-piece container set valued at $208.Â

WIN!

Just email your high res image with a caption to trubanowski@intermedianz.co.nz

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FMCG BUSINESS - NOVEMBER/DECEMBER 2020

serving

[ events ]

CELEBRATING NZ FOOD HEROES

Massey University Supreme Winner NZ Food Heroes Award: Fair Food Charitable Trust

“FAIR FOOD CHARITABLE TRUST WAS CHOSEN AS THE SUPREME WINNER”

Transforming tonnes of supermarket surplus food – including 26,000 eggs – into fresh food parcels for thousands of people in need during lockdown has seen West Auckland-based Fair Food Charitable Trust named the country’s top 'food heroes'. The trust took out the Massey University Supreme Winner NZ Food Heroes Award title in the New Zealand Food Awards’ ‘food heroes’ campaign. Winners in seven categories were announced from 48 finalists selected from over 340 nominations. They represent Aotearoa’s unsung food heroes – including a tourism company, industry bodies, community groups, small-town supermarket workers and cafés. The unique awards have shone a light on the phenomenal nation-wide, behind-the-scenes efforts of volunteers and staff from charities, businesses and individuals to ensure kindness and kai were in plentiful supply during New Zealand’s COVID-19 response. Winners of the Greater Good NZ Food Heroes Award, Fair Food Charitable Trust was chosen as the Supreme Winner for “the way it demonstrated excellent team work and leadership in order to significantly upscale a food rescue and distribution service to provide food for over 20,000 people in need a week.” 54

FMCG BUSINESS - NOVEMBER/DECEMBER 2020

Due to the huge impact of the COVID-19 pandemic, the New Zealand Food Awards powered by Massey University shifted from their usual programme this year to instead delivering a community-focussed celebration of innovators across all sectors of the food and beverage industry. The aim was to showcase and celebrate the unsung heroes who worked hard behind the scenes in unprecedented circumstances to make sure people everywhere had food on the table. An online campaign was launched in July to call for nominations, and the results of public voting culminated in a gala dinner in Auckland’s Cordis Hotel to announce and celebrate the winners. The Dream Team NZ Food Heroes Award Winner Waitarere Beach Four Square were honoured for their unique, local and amazing story of Kiwi community spirit. Catering to their small community of approximately 700 people, Waitarere Beach Four Square was open every day managing the needs of their residents so that the community could ‘remain a bubble’ for a lengthy period of time. “This would not have been possible without the dedication shown by all the Waitarere Beach Four Square staff. To us they are the heroes who

[ events ]

New Zealand Food Safety Outstanding Service NZ Food Heroes Award: New World Foxton

The C&I EXPO is back in 2021!

WHAT’S ON Countdown People’s Choice NZ Food Heroes Award: Supreme Sikh Society

NOVEMBER

APRIL

4 NZ ICE CREAM AWARDS GALA DINNER Auckland, NZ www.nzicecream.org.nz

9-11 THE FOOD SHOW Horncastle Arena, Christchurch www.foodshow.co.nz

14 THE GROCERY CHARITY BALL Auckland, NZ www.grocerycharityball.org/

AsureQuality The Dream Team NZ Food Heroes Award: Waitarere Beach Four Square staff

kept our sanity, provided a smiling face every day and maintained the calm which was all important during this stressful time,” says their nominator.

CATEGORY WINNERS • Massey University Supreme Winner NZ Food Heroes Award: Fair Food Charitable Trust •C ountdown People’s Choice NZ Food Heroes Award: Supreme Sikh Society •N ew Zealand Food Safety Outstanding Service NZ Food Heroes Award: New World Foxton •C uisine Local Hero NZ Food Heroes Award: Diana Greer • J ames and Wells Innovators NZ Food Heroes Award: SOS Café •N ew Zealand Trade and Enterprise Industry Supporter NZ Food Heroes Award: Restaurant Association of New Zealand •P almerston North City Council Greater Good NZ Food Heroes Award: Fair Food Charitable Trust •A sureQuality The Dream Team NZ Food Heroes Award: Waitarere Beach Four Square staff The New Zealand Food Awards will be back to celebrate Aotearoa’s food and beverage supply chain in 2021 with a revitalised programme. For more information, please visit www.foodawards.co.nz

13-15 FOODTECH PACKTECH Auckland, NZ www.foodtechpacktech.co.nz/

MAY

14-15 THE CHOCOLATE & COFFEE SHOW Auckland, NZ www.chocolatecoffeeshow. co.nz/

5 NZ CHAMPIONS OF CHEESE AWARDS DINNER SkyCity, Hamilton https://nzsca.org.nz/cheeseawards/

19-22 THE FOOD SHOW Auckland, NZ www.foodshow.co.nz

AUGUST

2021

FEBRUARY 3 NZ CHAMPIONS OF CHEESE AWARDS Entries close https://nzsca.org.nz/cheeseawards/

11-12 C&I EXPO Melbourne, Australia www.candiexpo.com.au

SEPTEMBER 8-9 C&I EXPO NZ Auckland, NZ www.candiexpo.co.nz

Visit the websites and contact the event organisers for further details and updates. To have your event listed in FMCG Business email: trubanowski@intermedianz.co.nz. FMCG BUSINESS - NOVEMBER/DECEMBER 2020