IN FOCUS // Social distancing
Social distancing in venues If your venue is still offering takeaway or delivery, social distancing measures must be adhered to.
HOSPITALITY VENUES ARE strictly limited
Police now have special powers to enforce
dedicated apps such as Bopple, Hungry
to selling takeaway food and beverages,
social distancing measures, and if your
but social distancing requirements are still
venue doesn’t comply, you and the people
in place.
inside your venue could be fined on the spot.
Deliveroo, Uber Eats, The Fork, DoorDash)
Individuals can be fined $1000 and companies
also allow customers to place orders for
fined $5000 at the time of publication.
pick-up.
restrictions of 4 square metres per person in
Display signs
Introduce ‘contactless’ pick-up zones
enclosed spaces.
Operators can print out signs requesting
Use a table or existing counter for
customers keep a 1.5-metre distance
contactless pick-ups. Customers are able to
individuals are not aware of the need to
between each other when lining up to order.
walk straight into a venue and pick up their
practice social distancing when they are
If your venue has street access, encourage
order without stopping and staff can add
ordering and picking up food. Here are
customers to wait outside.
them to the location as they come out of the
The Australian Government recommends people keep a 1.5-metre distance between
Hungry or Hey You. The major delivery platforms (Menulog,
each other at all times, and there are
But this can prove difficult to enforce if
some tips.
Alternatively, use tape or chalk to mark out
kitchen.
spots on the ground that are 1.5 metres apart.
Remove all tables and chairs
By doing this, there is no confusion as to where
Go cash-free
Stack chairs and tables and move them to
customers or delivery drivers need to stand.
Many venues have already eliminated cash
the back of your venue. If a customer spots
and gone card-only. A tap of the card is
a chair, they may be tempted to sit down. If
Promote pre-orders
much quicker than exchanging cash and
your furniture is too heavy to move or fixed to
Use social media accounts to encourage
doesn’t require any contact between staff
the ground, rope off the area.
customers to pre-order direct or through
and customers. ■
6 | Hospitality
