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February 2019
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Events Calendar 2019 The Cleaning Show March 19 – 21 The Cleaning Show is the UK’s major event for the cleaning and hygiene sector. www.cleaningshow.co.uk
Pulire
page 20
Contents
May 21 – 23 Verona will play host to Italy’s largest professional cleaning industry trade show. www.pulire-it.com/en/
Australasian Restoration Industry Conference June 12 – 14 The RIA will hold its annual Australasian Restoration Industry Conference at Novotel Twin Waters, Sunshine Coast. www.restorationindustry.org
06 Industry 10 Contracting
CMS Berlin September 24 – 27 CMS is an international trade fair for cleaning systems, building management and services and will be in Berlin. www.cms-berlin.de/en/
14 Technology 22 Distribution 24 Carpet and Restoration
CMS World Summit 2019 September 25 – 26 Taking place parallel to CMS Berlin 2019, the CMS World Summit will gather leading minds from the cleaning industry in Berlin. www.cms-berlin.de/en/
26 Management 32 Marketing 37 Products
Thank Your Cleaner Day
page 30
October 16 The NZ founded social initiative is a dedicated day to celebrate cleaners. www.thankyourcleanerday.co.nz
ISSA Cleaning & Hygiene Expo Australia
October 23 – 24 The premier event for the Australian commercial cleaning industry will be held in Melbourne. www.issacleaninghygieneexpo.com
Waste Expo Australia October 23 – 24 Waste Expo Australia will be co-located with the ISSA Cleaning & Hygiene Expo. www.wasteexpoaustralia.com.au
INCLEANNZ February 2019 3
Editor’s note As the first issue for 2019, the overarching theme of this edition is the future. Every industry is facing rapid change – whether in the form of new technology, changing social expectations or business practices – and the cleaning industry is no different. Many articles in this edition look at what’s shaping, and also challenging, the future of the sector and what is still to come. This year is shaping up to be significant for the sector following several major government announcements at the end of last year. In November, Immigration Minister Iain Lees-Galloway announced a new research project into the exploitation of migrant workers. As part of the review, MBIE and Auckland UniServices will commission wide-ranging research on the nature of temporary migrant worker exploitation, and the gaps and opportunities to address this. The Minister proposed a suite of changes to temporary work visas, including the introduction of sector agreements. Capping off the year was the announcement from the government that it would increase the minimum wage from April. BSCNZ CEO Sarah McBride discusses what some of these proposed changes mean for the sector in her regular column on page 8. Also in this issue, ECNZ’s Francesca Lipscombe discusses the industry’s need for broader adoption of environmentally preferable cleaning formulations and procedures, and addresses the continuing prevalence of greenwashing in the sector. Bridget Gardner starts her five-part series on the most critical sustainability issues for 2019. On the topic of technology, we speak to industry leaders on what global digital trends mean for the cleaning industry; FreshOps’ Mark Jones provides his digital tips for 2019, and Rubbermaid’s Warren Burke shares his predictions on the future in the cleaning and environmental management sector. This issue also features a wrap-up of OCS Australia and New Zealand’s inaugural trans-Tasman conference, which centred on the theme of ‘building for the future’. Held in Nelson, attendees were given insights into OCS’ 2019 business strategy and heard from a vast array of thought leaders and industry experts including former Air New Zealand CEO Rob Fyfe. Read some of the key learnings and business takeaways from the three-day event on page 10. Happy reading!
Claire Hibbit Editor
Next issue May INCLEAN NZ 2019 FOCUS: Training Investing in people is crucial for business growth and success. Keeping staff up to date and informed on the latest industry practices, standards and information is vital in the commercial cleaning industry. In the upcoming issue of INCLEAN NZ we explore what’s on offer and how some of the leading organisations are training and upskilling staff. Published: 6 May 2019 Editorial deadline: 29 March 2019 Advertising deadline: 11 April 2019 Advertising material deadline: 16 April 2019
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INDUSTRY
New look for INCLEAN NZ online INCLEAN NZ is proud to announce the launch of its new website. The redesigned platform boasts an improved, contemporary and responsive design across all devices, shortlist function and an enhanced search and related articles function. In addition to the revamped look, users will experience simplified navigation, as well as more interaction and multimedia capabilities for audio, video or photo galleries. “We are pleased to announce the redesigned platform that vividly displays our journalism and commentary,” Simon Cooper, publisher of INCLEAN NZ and managing director of Interpoint Events, a division of the Intermedia Group, said. “The media landscape is constantly changing, therefore we at INCLEAN NZ need to evolve to provide new advertising opportunities and keep engaged with the commercial cleaning community,” he said.
“The new website highlights the best ways to present product information, news and long form articles and analysis.” INCLEAN NZ’s digital newsletter e:clean has been redesigned to coincide with the launch. The frequency of the e-news has also been increased from monthly to fortnightly. To read the latest industry news or to subscribe to e:clean, go to: www.incleanmag.co.nz
From left: Paul Wilde and Essam Yousef
Premier Hygiene sold to Certus Group Premier Hygiene has been sold to Certus Group. The acquisition follows the retirement of Premier Hygiene partner Albert Toh, whose shareholding of the company was sold to Certus Group. Premier Hygiene’s remaining partner Essam Yousef, has stepped down from his position as general manager but will retain a 25 per cent of the business. First established in 1996 by Yousef and his brother under the name ‘Taipac’, Premier Hygiene originally specialised in the distribution of hygiene and packaging 6 INCLEANNZ February 2019
supplies to supermarkets and retail stores. In 2005 the company rebranded to Premier Hygiene & Packaging, however, due to a growing customer base, the company became a standalone entity in 2011 and began trading as Premier Hygiene, specialising in the distribution of janitorial and paper hygiene products. Certus Group was established in March 2014, and is managed by directors Carlos Da Silva, Timothy Aitken and Mark Thomas Hickmott. Yousef told INCLEAN NZ he will
continue to work with Premier Hygiene on a consultancy basis, looking after major customer accounts, as well as managing overseas suppliers and new product developments. Paul Wilde, who previously held the role of sales manager, has been appointed general manager – sales. “I believe that building a solid team with a focus on customer service will be the strength of the business going forward,” Wilde said. Read the full article at www.incleanmag.co.nz
INDUSTRY
PPCS granted EV funding boost
UK to host first international window cleaning competition The UK’s Window Cleaning World Cup is calling on windows cleaners from New Zealand to take part in the inaugural event. The competition will take place at The Cleaning Show in London on 19 to 21 March this year. Sponsored by Unger, The Window Cleaning World Cup is set to see window cleaners from across the globe taking part as official representatives of their countries as well as representing themselves and their respective companies. Participants will be tasked with cleaning three 114.3cm x 114.3cm office windows set in a frame with a 300mm long squeegee and nine litres of water in the fastest time.
Competitors must also remember to wipe the window sill, and any smears will incur time penalties which are then added to their final time. In addition to getting the chance to break the current window cleaning Guinness World Record of 9.14 seconds, set in 2009 by Britain’s Terry ‘Turbo’ Burrows, the fastest window cleaner will win a cash prize of £1000 (NZD $1900). Both the Guinness World Record Challenges, and the Window Cleaning World Cup competition, will be adjudicated by the Federation of Window Cleaners (FWC), the UK’s official window cleaning trade body.
Westpac NZ cleaners to receive living wage Cleaners, security guards and other workers employed through contractors and suppliers by Westpac NZ on a regular and ongoing basis will be paid no less than the Living Wage after Westpac NZ became the first NZ bank to be accredited as a Living Wage Employer. Westpac NZ general manager of operations, Leanne Lazarus, said the changes would benefit 480 workers. “The key contractor and supplier areas that are in-scope to receive the Living Wage are commercial cleaning services, security guards, catering services, maintenance services and pest control,” Lazarus said. “We encourage other large organisations to look at whether this is something they can also do or look at other ways they can improve working conditions through their supply chain.” The National Convenor of Living Wage Movement Aotearoa NZ, Annie Newman, said Westpac coming onboard was a historic milestone for the movement. “Westpac is joining well over 100 New Zealand employers who know the Living Wage is good for their workers, good for the economy and also good for business.” Many Westpac NZ contractors and suppliers are already Living Wage compliant. Westpac NZ said it will work closely with the remaining in-scope contractors and suppliers to introduce the Living Wage. The bulk of these changes will occur in 2019, with the final agreed milestones occurring in 2020 and 2021. The Living Wage is currently $20.55 per hour, $4.05 more than the minimum wage set by the Government.
Facility Services provider PPCS has received more than $380,000 in co-funding for two major electric vehicle (EV) projects as part of the government’s latest round of low emission vehicle funding. Energy and Resources Minister Megan Woods announced the latest round of investment of more than $11 million – the largest to date – in January. Thirty-one new low emissions transport projects will receive funding, made up of $4.3 million of government co-funding and $7.3 million of funds from the private sector. PPCS was approved $178,550 in cofunding for a 10m3 electric rubbish truck to service Wellington City Council for 40 housing sites, covering between 3000 and 4000 residences. Replacing a diesel truck, the truck is the first of its kind for PPCS and will also be the first fully electric rubbish truck in Wellington. PPCS was also granted $208,800 for its electric fleet. PPCS will purchase 10 electric vans to service the cleaning of public toilet facilities across Wellington, Levin, Porirua and Whangarei. An additional three vehicles will be used to service the general cleaning within the Wellington Council Housing projects. PPCS general manager Sarel Bloem told INCLEAN NZ the funding will help PPCS fast track its goal of becoming the most sustainable locally owned- facility services provider in New Zealand. “We believe as a leading New Zealandowned national facilities services company, we have a responsibility to New Zealand and our loyal customers to lead the way, both in terms of innovation and sustainability.” PPCS currently has 62 vehicles in its fleet. It introduced its first electric vehicle in August last year and has since added two other electric and hybrid vehicles. PPCS’ short term target is to have 20 per cent of its fleet converted to fully electric vehicles by the end of 2019. It plans to convert 70 per cent of its fleet by 2025.
INCLEANNZ February 2019 7
INDUSTRY
Industry update from BSCNZ BSCNZ CEO Sarah McBride with Workplace Relations Minister Iain Lees-Galloway
Building Service Contractors of New Zealand (BSCNZ) CEO Sarah McBride on the year ahead for the industry association. I hope this article finds you well rested and safely back to work after your 2018/2019 summer holiday. Near the end of 2018 the BSCNZ was involved in a number of meetings with MBIE Procurement, the Labour Inspectorate, government agencies and policy advisors. These meetings were in an effort to discuss and understand the current state of New Zealand’s cleaning industry, what an ‘ideal’ state would look like and how government can assist to bridge the gap between the two. The Labour Government has indicated it is determined to not just ‘clean up’ our industry but also to look closely at construction and horticulture. These discussions will be ongoing in 2019. The announcement in December to increase the minimum wage to $17.70 from 1 April will certainly have impact on not just our industry but many others. The adjustments to the Employment Relations Bill will mean Part 6A will apply to all ‘vulnerable’ workers from 6 May 2019. The ‘transfer of undertaking’ certainly exposes businesses that are not applying the correct NZ employment laws, but the main concern is whether this government has the infrastructure in place to assist these workers. Business NZ and NZ First pushed back on many adjustments to this Bill, one area where they managed to influence was in regards to the ‘trial period’. The three-month trial period is being removed, however, businesses with fewer than 20 employees can still apply this to their employment contracts. There are many changes that have come into effect immediately, these are mostly around union influence. For example; a union representative is entitled to enter a workplace to 8 INCLEANNZ February 2019
“There is no doubt given the momentum gathered by the TYCD campaign in 2018 that this year will be bigger and better than ever, drawing further attention to the critical work our industry undertakes daily in the community.” assist any employee on the premises who is not a union member with health and safety matters (if requested by the employee). Government’s support of increasing the minimum wage has become evident through E’tu’s new Multi-Employer Agreement (MECA) agreement negotiated with DHB’s nationwide. The pay rises of between 24 and 40 per cent on workers’ current rates will impact 3500 services workers, including cleaners, laundry workers, orderlies, catering and security staff. As for the BSCNZ this year, there are many programs and initiatives in the pipeline that we are excited to announce. Firstly, the BSCNZ will host its biennial conference in Taupo on 17 and 18 September, 2019. More details will be released soon, however, I would like to say a sincere thank you to Karcher, Tork and Makita for confirming their support of the conference. Another BSCNZ initiative, Thank Your Cleaner Day™ will be held on Wednesday, 16 October. There is no doubt given the momentum gathered by the campaign in 2018 that this year will be bigger and better than ever, drawing further attention to the critical work our industry undertakes daily in the community. It is certainly going to be an interesting year for our industry. I look forward to representing and working with you all. www.bsc.org.nz
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CONTRACTING
r – NZ Central Region
Business Unit of the Yea
Gareth Marriott and Em ma Wildon (OCS’er of the Year)
Building for the future The spotlight was on staff, service and sustainability at the inaugural OCS ANZ conference, which brought together team members and suppliers from New Zealand and Australia for the very first time. Claire Hibbit reports. The inaugural OCS ANZ conference marked the first time the event hosted both New Zealand and Australian delegates following the integration of the two businesses last year. Held in Nelson at the top of New Zealand’s South Island, the conference ran over two and a half days, and included addresses from leaders and representatives from the business in Australia and New Zealand, as well as attendees from Asia and the United Kingdom. A number of keynote speakers also took to the podium, including former New Zealand prime minister Sir Bill English, influential New Zealand businessman and previous Air New Zealand CEO Rob Fyfe, and motivational speaker Catherine DeVrye. The event, which centred on the theme ‘Building for the Future’, provided team members and suppliers extensive business insights and valuable networking opportunities. “This year has been a challenge but it has also been an important year for the 5200 people across Australia and New Zealand,” Gareth Marriott, managing director of OCS New Zealand and Australia, said. In New Zealand, OCS is the largest hygiene, facilities management and cleaning company, employing more than 4200 staff. OCS NZ has more than 1200 clients across 3300 sites, with its key sectors including aviation, government, healthcare, aged care, education, retail and commercial. In Australia the company has more than 1000 staff working across Sydney, Queensland, Victoria and WA at more than 200 offices, shops, warehouses and airports. There were a number of recurring key themes across the three days, including simple strategy, storytelling and strong relationships, but for Marriott the overwhelming message from the conference was one focused on people.
“The strengths of our business are our people, branch network, our sense of community and our desire to be successful.” 10 INCLEANNZ February 2019
“The strengths of our business are our people, branch network, our sense of community and our desire to be successful,” Marriott said, adding recruitment and retention of frontline employees is a top priority for the facilities services company. OCS’s general manager HR Maria Steel stressed the importance of creating a culture of engagement and providing career pathways. “Engagement is about making sure our people are committed to their work and that they are achieving what they need to,” Steel said. “A challenge for us is that we are providing challenging and rewarding career paths for our people so that they do want to remain with us for the long haul.” Sir Bill English said being an attractive employer is vital in today’s business world. “The biggest challenge in New Zealand and Australia is the fact that we’re in such a tight employment market, [so] becoming an attractive and favourite employer is absolutely vital in this day and age.” From a technology perspective, Hamish Matheson, region president – Oceania, Kärcher Australia, said the development of automated technology will aid and upskill frontline staff. “What we see happening is not the ‘robot’ taking the jobs of [frontline staff] but working alongside the existing workforce. This will enable our labour force to be more productive and be upskilled to do other jobs,” Matheson said. Former Air New Zealand CEO Rob Fyfe told delegates during his keynote presentation “leadership is knowing the right questions to ask”. “The most important thing I have learnt as a leader throughout my career is that leadership is not about knowing all the answers. Leadership is knowing the right questions to ask. “You’re surrounded by the answers. Your frontline team members are the people that know what is really going on out there. They’re the ones making the difference. Your challenge as a leader is to ask the questions, draw out those insights and then figure out how to harness those insights and perspectives to improve your business and create a far superior service. “Ultimately, it is all about creating deep and meaningful relationships with your customers. To do that you need to understand your customers better than your competitors do, and that will always be the key to your success.”
CONTRACTING
Motivational speaker and former Australian Businesswoman of the Year Catherine DeVrye spoke of taking a holistic approach to service. “Service is not about being subservient, it’s about being useful. We can all be of service to our customers, our team, community and country. People will forget the price but remember the service. “Price might be a factor to the initial negotiations but price is not the only factor. Research shows if you give great service you can charge 9 to 10 per cent more for the same service, you grow faster than your competition and you gain up to 6 per cent market share.” On the topic of sustainability – a key theme of the event – Sustainable Business Council executive director Abbie Reynolds said sustainable decision making requires forward thinking. “Sustainability conceptually is easy to agree with; it’s making it real on the ground that can be challenging. It requires people to think about making decisions in different ways and often requires courage.” From a global standpoint, OCS Asia Pacific CEO Gilles Mahe said the group’s main objective is to have sustainable growth across all aspects of Branch of the Year: the business. Northland “Sustainability has to be in everything we do. In solutions, the management of our people, new customers – it’s about being sustainable. “We are a family-owned company so it means we are agile and can act very quickly. In today’s world it is very important to be fast. Also, being a familyowned company, we’re good at listening to our customers and building relationships with our customers. Those two strengths will help us grow in the coming year.” The conference concluded with OCS’ annual gala awards night, where team members and suppliers were recognised. “I’m so proud of this team and what has been achieved in 2018. I am really excited for what 2019 is going to look like,” Marriott said. “Without our team members, 4200 in New Zealand and 1000 in Australia, we would not be the company that we are.” The highly coveted OCS’er of the Year was awarded to Wellingtonbased operations manager Emma Wildon. Supplier awards included Supplier of the Year – Operational, won by Proquip, and Supplier of the Year – Support, given to software provider Realtech.
From left: Suppor t Per son of the Year – ANZ Finance Team and Deb Hudson , Capability & Complia nce Manager, NZ Central Reg ion (joint winners) Individual – Revenue Growth Award: Rosie Pratarelli, Midcity
“Sustainability has to be in everything we do.” Supplier of the Year –
Operational: Proquip
Congratulations to all the winners:
• Support Person/Team of the Year – ANZ Finance Team and Deb Hudson, Capability & Compliance Manager, NZ Central Region (joint winners) • Operations Person of the Year and OCS’er of the Year – Emma Wildon, Operations Manager, Wellington • Revenue Growth Award: Individual – Rosie Pratarelli, Midcity • Health & Safety Branch of the Year – Waikato • Branch of the Year – Northland • Business Unit of the Year – NZ Central Region • Supplier of the Year – Operational – Proquip • Supplier of the Year – Support – Realtech INCLEAN NZ attended the 2018 OCS ANZ Conference as a guest of OCS Australia and New Zealand www.ocs.com/nz/
Supplier of the Year –
Suppor t: Realtech INCLEANNZ February 2019 11
CONTRACTING
Wash Rite NZ eyes international markets Wash Rite NZ co-founder Troy Hillard speaks to Lizzie Hunter about the Hamilton-based company’s local and international growth plans. Inspired by personal finance book Rich Dad Poor Dad, Troy Hillard was on a mission to find a business opportunity that provided him with an income as an employee, business owner and investor. Creating a franchise network appeared to be the perfect business model to follow. He and business partner, Matt Faber, sold their previous businesses and began looking for a new opportunity. In August 2015 Wash Rite NZ opened for business. More than three years later, the company has 23 franchises in 26 cities around NZ, from Whangarei to Auckland, Hamilton to Wellington and from Christchurch to Dunedin. Hillard expects the company to reach its franchise capacity (between 47 and 49 franchises) by the end of 2019. Wash Rite NZ has three franchises in Auckland and plans to release an additional six in the area. The company has also earmarked the central north island regions of Hawkes Bay, Gisborne and Palmerston North. Wash Rite NZ services both the residential and commercial markets, however, plans to focus its growth on the commercial sector. The Hamilton-based business is set to establish its first master licence in Australia by September 2019, in either Sydney or Brisbane. Hillard said Wash Rite NZ plans to dominate the Australian market within 12 INCLEANNZ February 2019
“We plan to be in every state and territory with 150 franchises operating Australia-wide before the end of 2020.” three years, anticipating 150 franchises Australia-wide by the end of 2020. As part of the Australian business model Wash Rite will appoint one to two master franchise owners per state. “We’re not shy about our expansion plans. We plan to enter the Australian market and provide a level of service that no other company can match at a fair and reasonable price. We plan to be in every state and territory with 150 franchises operating Australia-wide before the end of 2020.” A governance committee will also be formed in Australia, made up of each master franchise as well as senior management from parent company The Rite Group, to work together on strategies such as growth, advertising and marketing. “When it comes to franchise compliance, we have systems in place, such as requiring before and
after photos for every job and sending the customer a review questionnaire, regardless of the size of the job.” All master franchise owners are also required to complete a random audit of a local franchise owner every three months. The Rite Group conducts a spot audit of every local franchise every 12 months as well as six monthly audits of each master franchise owner. “Non-compliance with any or all systems and policy is not tolerated in the slightest and consistent breaches will mean the franchise partner is asked to leave the franchise system. “At the end of the day we want all franchise partners to provide a cleaning service the ‘rite’ way, not their own way. Consistency and uniformity is critical to a successful franchise system.” Once established in the marketplace Wash Rite plans to introduce other services including its commercial carpeting cleaning and office cleaning service division Clean Rite, and professional lawn and garden maintenance business, Lawn Rite. “We see commercial building owners and managers moving towards using key suppliers on fixed term contracts. We are also see a lot of facility managers putting a greater emphasis on a building’s appearance which is directly affecting there asking price when it comes to rents and leases.” The business is also looking to enter the UK market, where Faber is originally from, by the end of the year. To be headquartered in London, Hilliard expects to have the first franchise operating by November 2019. “By the end of 2020 we wish to have 15 master franchises up and running with up to 45 local franchises operating under those partners.” www.washrite.co.nz
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TECHNOLOGY
Tech trends From robots to AI, what will some of the world’s biggest digital trends mean for New Zealand’s cleaning industry? There’s been much hype surrounding the arrival and subsequent deployment of robotic applications and autonomous machines in the cleaning industry. Just as the move towards autonomous vehicles becomes more mainstream the adoption of smarter cleaning solutions such as IoT-based software platforms and robotic cleaning equipment is picking up pace.
The role of AI The rate of technological change continues to increase, with AI emerging as a transformative set of tools and technologies. “AI is a catchall term in many ways for a group of technologies,” explains Ben Reid, executive director of AI Forum NZ. According to Reid there four classes of AI application; machine vision (enabling computers to see, such as facial recognition), natural language processing (the ability for computers to listen, talk and understand natural language, such as chatbots or avatars), the 14 INCLEANNZ February 2019
ability to interpret data, and robotics (such as drones and autonomous vehicles). AI Forum NZ’s report Artificial Intelligence: Shaping a Future New Zealand, published in May 2018 found more than 20 per cent of NZ organisations surveyed, haved adopted some form of AI system, while 52 per cent said AI will be, or already is, a game changer in their organisation. According to the report the top drivers of AI uptake in New Zealand include: making sense of vast amounts of data, automating tedious or dangerous work, supporting decision making with speed and accuracy and reducing business costs by automation. Reid says there is a wide spectrum of views on the impact of AI and robotics on the labour force, however, he believes that by automating manual, repetitive tasks AI frees people up to focus on more complex, higher-value tasks. In a sign of the times, US retail chain Walmart announced in
TECHNOLOGY
will create new opportunities. By automating manual, repetitive tasks, it can create more “To remain competitive in today’s interesting roles. The invention of the motor car led to blacksmiths being retrained as market cleaning companies car mechanics and factory workers. In the must modernise.” cleaning industry, instead of someone cleaning every floor of a building, they could be in charge of a fleet of autonomous machines.” Simon Taylor, national business manager professional, Kärcher New Zealand, believes the adoption of autonomous machines will give BSCs opportunity to deliver better services. “Robotics outside of the cleaning sector have advanced massively within the past 18 months, but we as an industry and at Kärcher are taking significant steps forward. For BSCs I think this technology gives greater visibility and transparency.” Internationally, Kärcher has begun trialling its first robotic floor cleaner from the new “KIRA” (Kärcher Intelligent Robotic Applications) product series in Europe. KIRA is expected to make its way to New Zealand by 2020. “Historically time has always been a constraint for the contract cleaner. But robotics allow the repetitive, time consuming or mundane tasks to be undertaken by a machine, giving more time to the cleaner to give more attention to detail to the site, or even add additional services to the contract.” Taylor notes battery technology as another advancement making strides in the cleaning industry. As he explains: “Traditionally the industry hasn’t been at the forefront of battery technology in comparison to other sectors, but Kärcher is investing hugely to create a consistent battery-powered platform that enables freedom of use and silent operating.”
Software solutions
December last year that it will roll out more than 300 robotic floor scrubbers across its store network. In partnership with San Diegobased software technology Brain Corp, the floor scrubbers feature autonomous navigation and data collection capabilities, all tied into a cloud-based reporting system. The robots use multiple sensors to scan surroundings for people and obstacles. “Some US studies have indicated 50 per cent of jobs will be automated in our lifetime whereas other reports have estimated between 5 and 10 per cent. But [automation] shouldn’t be a cause of concern on the future of the workforce,” explains Reid. The study asserts AI will not lead to mass unemployment. According to the report over the next 40 years AI-driven job displacement will account for only 10 per cent of normal job creation and destruction. Widespread adoption of AI could take 20 to 40 years until it is expected to fully impact employment patterns. “If you look back at history, we constantly see that with new technology, especially general purpose technology like AI, creates opportunities for a new generation of skills and roles. “There’s reason to be quietly optimistic that this wave of automation
In addition to automation and robotics, software and time management applications are also maturing in New Zealand and Australia, disrupting traditional systems. Through the use of IoT-enable task management software, frontline staff and management are increasingly able to track, monitor and communicate day-to-day operations in real time. These management platforms also provide more transparency to the end-user, as demand for transparency and accessibility increases. “The term disruptive technology initially sounds quite bad, as though it describes something that gets in the way,” says Mason Shir, CEO of management system, Swiftec. “However, disruptive technologies actually accelerate progress exponentially by disrupting the status quo. “These technologies typically bubble under the surface for a while, but when they finally hit, they hit hard. Old technologies are displaced, causing a major shift. Shir says it has become essential for people to be able to work and manage their team anytime and from anywhere on any device with the same usability and functionality. He advises a task management software should have a solid foundation of mobility for remote access; visibility; usability, to simplify reporting and agility, to enable a timely and proactive response to any unexpected issues. “To remain competitive in today’s market cleaning companies must modernise. To do this it requires updated thinking. Successful cleaning companies are faster, innovative, collaborative, more responsive and more tuned in.” Mark Fermor, director of Facility ERP, says demand for customer accessibility – where customers can see or access data, usually through a website or online portal – is increasing. Continued page 18 INCLEANNZ February 2019 15
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TECHNOLOGY
“In the IT industry we have started to cater more for the end-user. being developed in Australia and NZ and by [local] industry experts.” This is because we’re seeing more and more people ask for a portal Shir predicts this year will see greater demand for compliance to be able to log in and download data. While demand for access isn’t automation as cleaning companies look to enhance their productivity new, in the last two years what we have witnessed is people actually and transparency with clients. starting to use the data collected.” “Cleaning companies are reducing their costs and improving their Fermor’s advice to the industry quality of training and services by is to never buy an IT system in automating their auditing, isolation. As he explains: “What staff training and incident “There’s reason to be quietly we commonly see is that cleaning management processes.” companies experiencing a growth Reid says adoption and optimistic that this wave of period will buy multiple systems absorption of AI remains a topic for various aspects of the business of debate, however, he anticipates automation will create new as the need for it arises, however, mainstream adoption in New opportunities.” none of the platforms talk to each Zealand within the next 10 years. other. If you introduce a new “Autonomous vehicles system it needs to be able talk to are already on the road. everything else.” Internationally, [supermarket chain] Waitrose UK and Amazon have Fermor says technology should also not be viewed as a quick fix. robots in their distribution centres. Robots are already here, but they “There are no quick fixes in this industry. You must think of any IT are in controlled environments. project as a whole business, and you must give yourself two to three “New technologies adoption globally varies from case to case. However, years to improve the whole business, and not just try to do it overnight the acceleration of time to market for some of these technologies is for a single department.” probably the biggest factor.” Meanwhile, other countries around the world are also investing Technology makers vs takers strategically in their AI capability. According to Swiftec’s Mason Shir facility management software and Nations such as Australia, Canada, Singapore, South Korea and United tracking systems have historically been developed in the US, Europe, Kingdom (UK) are investing significantly across the AI value chain. and Canada, however, this is beginning to change with a noted Canada, China, France, Singapore, South Korea, UAE and UK have increase in homegrown innovation. all developed multi-million dollar national AI investment strategies. “Digital is not a passing trend; it is a revolution that is happening “Australia has put investment into a national AI strategy and New right now and picking up speed every day. In Australia and NZ, Zealand is working on the same, but in my opinion the US and China digital is disrupting every aspect of our lives...and the cleaning are way ahead of the rest of the world in terms of develoment and industry is no exception.” adoption. I think Australia and New Zealand will often be technology Shir says the market demands cost-effective service, with there now a takers rather than technology makers in this case. higher expectation from cleaning companies. “Technology offers so much opportunity. I think the key message “Although the adoption of [new] technologies is slower in Australia is that we should see this as general purpose tool like Excel. It and NZ than Europe and US, every day we see more innovative IT enables us to free ourselves up from the repetitive manual tasks we’re and IoT solutions being developed by [locally-owned] companies. currently doing in our jobs, and lets us do the stuff that we really “Now that we have more of a competitive market, better solutions are want to get on with.” 18 INCLEANNZ February 2019
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TECHNOLOGY
Managing customer expectations
in 2019 FreshOps director Mark Jones shares his digital tips for the year ahead.
Compared to other industries things are looking relatively stable for the commercial cleaning sector in 2019, but there are still many challenges that await. One of the biggest is customer expectations. When customer expectations are not met contracts are lost, hurting cash flow, and in some cases can even lead to businesses closing shop. Let’s look at a few things you can do using technology to avoid these customer demands rolling over you and your team in 2019.
Play to your strengths
Small to mid: Much of our industry is made up of businesses which have between five and 30 employees. If this is you, you need to stand out from the pack. Using digital tools will help your business market, quote and record the commitment you make with your clients. Through the use of these digital tools you can communicate this commitment to your staff. The same tools also allow your team to report to you and for you to report to your client (and vice versa). This effectively closes the gap on any expectations set and possibly missed, before they become an issue. Enterprise: The ‘top-four concentration’ is a measure of how much revenue the top four companies in an industry hold. In some sectors it can be well over 50 per cent. In the commercial cleaning industry is it understood to be around 10 per cent. This means these large players are under constant threat from a myriad of mid-sized players. At this level the focus is on locking customers into contracts and enhancing their tender win/loss rates and negotiation. Digital tools that are fast and efficient are essential to provide premier service at the 20 INCLEANNZ February 2019
“With an industry flooded with small operators, to grow you simply must find reliability through strong processes.” top of the sales funnel and prove you have capacity for great service on the biggest jobs. Franchise: Franchise groups are understood to hold just under nine per cent of total industry revenue. Given the business-in-a-box advantage, franchisees should look to marketing as their advantage. Improving your digital marketing skills and managing every touchpoint with customers helps individual operators stand out and win more than your fair share of work. Micro and solo operators: Low barriers to entry do not equal low barriers to success. While we see businesses start very readily, we also see many businesses fail just as readily too. With an industry flooded with small operators, to grow you simply must find reliability through strong processes. The ability to cover shifts for occurrences such as illness or leave and operate at capacity is challenging. Some industry reports state customer turnover for many operators will exceed 50 per cent of revenue in a given year – typically due to their dependence on one or two major contracts they cannot afford to lose. Digital tools that manage your processes and deadlines ensures you won’t drop the ball and can grow with confidence.
Customers are not disloyal, you are I find the reported customer turnover rate of 50 per cent astounding. It is incredible that any business should work hard on winning business to only then lose it due to poor delivery.
TECHNOLOGY
Customers don’t want to change. move on staff who don’t want to “Digital tools that are fast and The customers we help via perform to reasonable standards. FreshOps are very clear – it is a Technology can play a large efficient are essential to provide hassle looking for a new cleaning role in providing objective, instant provider and only change when feedback on which staff are premier service.” forced to. performing well – allowing you They change when the work to encourage and reward good is not meeting the initial expectation set. When that is a surprise to behaviour and intervene quickly where performance is lacking. management, it means there is no process or technology to monitor Mobile workforce applications can support your staff better and what is happening in the field. reduce friction for potential employees. This will provide your business All business owners must look to use digital scheduling and access to the greatest pool of talent available and retain those team monitoring tools to allocate and report work to as well as enhance members that deliver reliability for you and your clients. communication with staff and customers. This will get you close enough to the work on the ground and avoid Technology aides communication any surprise cancellations (not to mention knowing when you might Time and again we hear poor communication leads to lost contracts. want the odd serial pest to go somewhere else too!). Everything from what work needs to be done and when, to issues in the field not getting back to management to allow problems to be rectified. Good staffing delivers a great business The information revolution of the past decade is all about From sole operators to multi-nationals, staffing is a very large portion improved communication. If you are still relying on phone calls, of your cost base and improvements here can have one of the greatest email or text communication you are making it hard for yourself. impacts on your bottom line. Field management software, messaging apps and work verification Yet too often the staffing conversation is on how to save money. Of programs are all now digital and the leading companies in 2019 will course, you can’t be wasting money, but as the saying goes, “if you be those that adopt them. think good staff cost a lot of money, wait until you have bad staff !” FreshOps (www.getfreshops.com) is an Australian-made, mobile workforce application The ability to coach, nurture and retain good staff efficiently is and management portal built for commercial cleaners. Questions or feedback welcome to essential. However so too is how to tactfully and fairly turn around or mark@freshops.com.au.
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INCLEANNZ February 2019 21
DISTRIBUTION
Proquip expands
service offering Commercial cleaning equipment and accessories supplier Proquip NZ talks strategy and services in 2019.
Commercial cleaning equipment to proceed to either lease or and accessories supplier Proquip purchase of the equipment.” “As the business world becomes has expanded its service offering, Bell says Proquip will also focus with the launch of a new equipment on product innovation this year, more competitive more businesses, leasing and rental program. with the company currently regardless of size or industry, are Mike Bell, who was appointed “looking at many opportunities general manager in September some in the heavier end looking for the most effective ways of including 2018, said the new Proquip leasing of the industry”. program provides customers with Since its establishment in 2002, using their capital.” top of the range cleaning equipment Proquip continues to offer an without the capital outlay. extensive line-up of commercial “As the business world becomes more competitive more businesses, cleaning equipment and is an exclusive national distributor of regardless of size or industry, are looking for the most effective ways of commercial and industrial cleaning equipment from recognised using their capital. Therefore, if we can save the customer money through global manufacturers. our leasing program it gives them more freedom to grow their business.” “Innovation is a very important focus for us and our customers. We Coinciding with the launch of the leasing program is also Proquip’s are constantly looking for new ways and new ideas to make people’s new rental option, Proquip Hire. Launching in February 2019 working lives easier on a day to day basis.” Proquip Hire offers short and long term rental hire on a range of Proquip also plans to extend its consumables range and start-up kits Proquip’s scrubbers, sweepers and carpet cleaners. for cleaners and small business operators. Bell says the hire options, offered in Auckland and Wellington, are largely “We are continuing to review our consumable product ranges. We targeted at small to medium size business operators and sole traders. also want to be the supplier of choice for start-up kits, helping cleaners “It’s a try before you buy solution for start-ups or smaller get started with their businesses. We want to make sure that our we’re operators who may have just landed their first big job. The hire well represented and offer a good spread to all sectors of the market.” options go beyond a standard demonstration and allow operators www.proquipnz.co.nz 22 INCLEANNZ February 2019
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CARPET & RESTORATION
IICRC approved cleaning methods Paul Pritchard* examines five IICRC approve carpet cleaning systems. There are five approved methods or systems of carpet cleaning. At times it is beneficial to use a combination of these methods. They are listed in order of effectiveness (and use of moisture). Only one method, hot water extraction (HWE), is considered to be restorative, all the other methods are regarding as interim or maintenance cleaning methods to be followed up with HWE at some point (refer: AS/NZS 3733:1995). All of these methods are to be used post pre-vacuuming with a power head vacuum.
machine that generated foam, applied it to the carpet and then vacuumed it off all in one process. This was designed for large facility cleaning such as auditoriums and casinos. Now it is typically where an encapsulation detergent is sprayed on the carpet. This will then turn to foam with agitation (usually with a counter rotating brush machine). Once the foam has dried the product is vacuumed and the encapsulation detergent containing the soil is removed. Any remaining residues are hopefully removed with subsequent maintenance vacuuming.
4. Rotary shampoo method
A highly absorbent granular material (made from corn husks or a synthetic polymer) is soaked in detergent and d-limonene (citrus) solvent and is distributed over the carpet and worked in either manually (usually with a groomer) or for large areas mechanically. After the product has been allowed to dry the granules (which have absorbed the soil) are vacuumed out.
This was the original carpet cleaning method. Prior to synthetic detergents soap was used to create suds. These were then brushed over the carpet allowed to dry and the flakes of soap containing soil were removed. Today only non-re-soiling synthetic detergents or preconditioners are used. A low speed floor buffer with a soft carpet shampoo brush is applied to heavily soiled areas (such as traffic lanes, smoke damaged areas etc). The carpet is then extracted using a wet pick-up vacuum or HWE.
2. Absorbent pad (or bonnet) method
5. Hot water extraction (or ‘steam’) cleaning
A special preconditioner is sprayed onto the carpet. This is followed by agitation using a low-speed (100rpm) floor buffing machine which has a detachable absorbent pad. The soil attaches to the pad and at regular intervals as the pad ‘loads up’ it is rotated then replaced. The pads are washed later and reused. It has become common practice to use encapsulation detergents as the preconditioner so that during subsequent maintenance vacuuming dried residual detergents which have encapsulated soil are further removed.
An appropriate preconditioner is applied to the carpet. A machine (either directly or through a ‘wand’ cleaning tool) sprays hot water onto the surface of the carpet under pressure. This is immediately extracted through the same tool or cleaning head creating a ‘rinsing’ action along the surface of the carpet. Incidentally the term ‘steam’ is a generic term which is no longer popular or accurate. True steam requires high temperatures in excess of 90°C (depending on altitude) and high pressure. While most HWE machines appear to steam at the wand, this is simply mist and nowhere near the temperature of steam (which is just as well as it would damage the very fibres we are trying to clean). Also with the advent of ‘steam mops’ that apply true steam
1. Absorbent compound cleaning
3. Dry foam method (encapsulation) Originally this method referred to a special type of commercial 24 INCLEANNZ February 2019
CARPET & RESTORATION
directly to either a textile or hard surface through a microfibre head, it has becoming confusing for consumers.
“Consider the materials your machine and its components are constructed from. Is it highly durable materials like stainless steel, brass and rotomolded ABS plastic? Does it use materials which will degrade quickly with flexing, wear, chemical exposure and heat?”
Types of HWE equipment:
• ‘Walk-behind’ machine These are historically janitorial pieces of equipment for cleaning carpets in large facilities. They are electric, semi-portable and designed to be used in straight lines (like a lawn mower). Typically, they have a wide (24”) fixed cleaning head and no water heating capability. They compensate for the lack of hot water with agitation from brushes sitting just behind the jets and just in front of the vacuum intake. • Portable extractors These are entry level electric machines which can be in endless variations, including high power dual thru to single low power vacuum motor, high pressure to low pressure pump, on-board heating systems, depending on needs and budget. • Electric van mounts Essentially these are ‘tweaked’ up versions of a portable enabling longer hoses (15-20m) to be run from the van into the building. They are still limited by the amount of electricity they require. • Truck mounts These are independently powered units using petrol or diesel small horse power engines which capture waste heat from the engine with heat exchanger’s and have mechanically driven centrifugal vacuum ‘blowers’. They are able to use hose systems that are 20-40m+ long with the larger units sometimes capable of using 2 ‘wands’ in tandem. They can also be used to provide add on services such as highpressure tile cleaning. Important note: Any waste water should be disposed of in accordance with local by-laws.
How do I choose the best products and equipment for my situation? You are going to have to put some trust in a distributor in order to get the right equipment that suits your requirements and budget. Here are some questions to consider:
• How long has the company been in business and what is their reputation in the industry? • What qualifications do their sales staff have (how can they advise you if they know as little as you do)? • What is the reputation of the brands they represent and do those products come with warranties, technical information and meet all compliancy requirements? • Do they have a trained service network for their equipment? Also, consider the materials your machine and its components are constructed from. Is it highly durable materials like stainless steel, brass and rotomolded ABS plastic? Does it use materials which will degrade quickly with flexing, wear, chemical exposure and heat? It is false economy to purchase a low quality piece of equipment that will not last as long as a quality one (just like your customers-you get what you pay for!) This has been a very brief summary of carpet cleaning methods and equipment. But one of the best investments you could make is completing an IICRC certification course and joining your local industry association. Equipment is only as good as the operator. For more information go to www.carpetcleaners.org.nz
Paul Pritchard is immediate past president of the Carpet Cleaners Association of New Zealand (CCANZ) *
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INCLEANNZ February 2019 25
MANAGEMENT
Greenwash still a sector issue Francesca Lipscombe* examines the challenges and trends facing New Zealand’s cleaning sector in 2019. When this column appears, 2019 will be well underway and I trust readers had a safe and rewarding holiday break. From an environmental issues perspective, 2018 in New Zealand was dominated by one topic – plastic waste. Story after story emerged in the media of the colossal level of discarded plastic material present in the oceans and waterways of the world, and its blighting effect on the landscape and sea life. On land in New Zealand, plastic bags in supermarkets was a hot subject. A number of supermarkets banned the common single-use bags, offering re-usable options, but even those reusable plastic bags came under fire. China’s halt to receiving plastic waste from other countries threw a huge metaphorical spanner into the recycling systems of many nations including ours and heightened the long overdue need here to focus on solutions in this country. Plastic grocery bags aren’t the only consumer plastic item that presents issues, however; the shelves of any supermarket have many hundreds of products that come in a plastic container or wrapping. Many are recyclable – if consumers understand how to recycle them – but many simply end up in landfill, or as rubbish littering our landscapes and waterways. Looking at the cleaning sector in this regard, it’s always heartening to see our licensees providing the leading example of positive environmental action around products, processes, ingredients, packaging and waste. They demonstrate that cleaning products can be made from non-toxic ingredients, that waste can be kept to a minimum through the use of reusable containers and robust recycling practices, and that companies can go about their business with respect to the environment. But the challenge remains for 2019 and beyond to achieve broader adoption of environmentally preferable cleaning formulations and procedures and to address a continuing prevalence of greenwashing occurring where cleaning materials are concerned – particularly the use of meaningless and unsubstantiated references to products or ingredients being “natural”. Environmental Choice New Zealand asked its cleaning sector licensees what they saw as the challenges in 2019 and greenwashing certainly topped the list for many. Ecostore research and development manager Huia Iti says retailers and consumers can be unwittingly duped by misleading claims over-inflating credibility. “We’re also seeing certifications that are irrelevant – or pretend to indicate the products meet some environmental standard.”
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Eco Group NZ director Graeme Cox agrees. “There is a lot of misleading information and misinterpretation in the marketplace around both commercial and consumer cleaning products,” he says. “But that won’t change till the government does something to stop it. Current regulations allow toxic or unsafe products to remain available.” Huia says an emerging trend in the sector is towards more transparency in the disclosure of ingredients – “which is great to help consumers make informed choices and decisions.” CrestClean spokesperson James Smith says a continuing shortage of skilled labour in the industry in New Zealand is one of the bigger challenges facing the sector now and in the future. He says many in the industry don’t get formal training.
“The challenge remains for 2019 and beyond to achieve broader adoption of environmentally preferable cleaning formulations…and to address a continuing prevalence of greenwashing.”
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“We require all our personnel to attend a training programme, consisting of theory sessions and practical units, leading to the Certificate in Commercial Cleaning. We feel this should be a requirement across the sector.” Another trend in the sector is towards more robotics and mechanisation of cleaning processes to reduce the hands-on labour burden, says James. “From robotic vacuums to machines that mop floors, innovation is playing an increasing role in the cleaning sector,” he says. “Cordless vacuums will become commonplace too, as battery technology improves, and we’re seeing more use of electric vehicles which are cheaper to operate and maintain, suit the shorter distances cleaners have to travel, and have a positive environmental impact.” James says the cleaning industry is set to expand matching the economic growth occurring here, and believes customers are more focused on their environmental footprint, with increased expectations for new services and products such as compostable rubbish bags. For our part, in 2019 Environmental Choice New Zealand and the NZ Ecolabelling Trust will be increasingly vigilant around greenwashing in respect of consumer cleaning products. We’re determined to challenge any unfair comparative claims that belittle the tremendous work our licensees have done, and continue to do, to make their products safer. * Francesca Lipscombe is general manager of the New Zealand Ecolabelling Trust which administers the Environmental Choice New Zealand ecolabel on behalf of the New Zealand Government.
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MANAGEMENT
The recycling crisis and the circle economy in 2019 In the first of a five-part series, Bridget Gardner* examines the recycling crisis and the circle economy. From plastics pollution to climate change, our global environmental problems have become too big for the corporate world to ignore. 2019 is shaping up as the year we got serious about sustainable business. As I started to research an article about the five hottest sustainability topics and their implications for the cleaning industry, I found far too much to talk about in one article. Therefore I have decided to write a five-part series focusing on the five most critical sustainability issues for 2019 instead. The following editions of INCLEAN NZ will explore: Plastics Pollution Problem; Climate Crisis and Carbon Emissions; Meeting the Sustainable Development Goals; and Social Sustainability and the Modern Slavery Act.
The China recycling crisis In March last year, the recycling world went into shock. Tired of receiving contaminated recyclable waste, China announced its National Sword policy that restricted the import of 32 different waste types, including most plastics, unless it met stringent contamination limits. While this ‘ban’ was a surprise to most of us who hadn’t realised our diligently separated waste was being exported back to China, it is disastrous for the waste management sector in Australia and New Zealand. According to Blue Environment, Australia was sending 30 per cent of all our recycled metal, paper and plastic to China, representing a whopping 1.27 million tonnes of waste in 2017. China bought nearly NZ$26million of New Zealand’s recyclable plastic, metal and paper in 2017, representing 50 per cent of all exported waste, according to Stats NZ. While this could lead to exciting opportunities for local waste reprocessing plants, the reality is that we have limited
28 INCLEANNZ February 2019
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local markets to replace China’s previous demand for recyclable materials. So with other Asian markets such as Malaysia getting close to capacity, and no time to establish new markets at home, mountains of waste are rapidly stockpiling in recycling depots, causing fire risks and sending the market into crisis. In Australia for example, the price of low quality mixed plastic has dropped from approximately A$325 per tonne to A$75 per tonne, while paper has crashed from around AU$124 per tonne to zero. It is often costing more to provide waste collection services than the materials are worth to sell. This will push up collection fees and reduce the incentive for Councils and companies to recycle.
How will China’s ‘ban’ effect cleaning companies? What effect will this have on cleaning service providers? Will you still be required to manage recycling and waste separation in the future? The New Zealand markets for glass, cardboard and PET/HDPE plastics are currently holding up “reasonably well” according to Minister of Conservation Eugenie Sage. In Australia, several state governments are propping up their recycling sector with handouts to councils. So it appears it will be business as usual for a while – be prepared that this is a temporary fix. One of the medium term solutions being put forward is to increase the quality of recycling to meet China’s new contamination limits, enabling exports to re-open. There are calls for government investment into secondary processing plants for this purpose. The waste management sector is also seeking investment to grow home-grown recycling facilities 2. Product as a service and markets. Others are pushing or subscription: The classic for “product stewardship” “For cleaning suppliers and service example of this approach is regulations, which means Interflor carpet squares that companies are held responsible providers, the circle economy are leased not sold, so that the for the end of life of their company can collect, recycle and products, by ensuring their represents an opportunity and a way reuse the materials. Also called packaging is recyclable forward out of this crisis.” the “sharing economy”, this or returnable, as is the case approach allows the in Germany. owner of equipment or a vehicle If any of these strategies are to control and extend successful, it could result in one its life, through maintenance and repair. of two outcomes for cleaning companies: 3. Repurposing: Also called “up-cycling”, as the name suggests, 1. It could increase the need for skilled and innovative on-site it is the opposite of down-recycling by finding ways to turn used recycling audits and processing, to remove the types of recyclable materials and product parts into higher value goods or materials. material with insufficient markets and all other contamination, or Repurposing is an exciting business opportunity because it requires 2. It may spell the end of source separation and recycling bins as we know it, with all waste being sent to off-site processing plants where the product manufacturer or user to collaborate directly with another separation can be fully controlled. business or organisation that values what you throw away – keeping But in the long term we have a global waste problem that needs to the materials in the system and out of landfill. be fixed and no matter how well, or where, we manage recycling, it 4. Resource recovery: This involves traditional recycling and won’t lead to zero waste. converting waste materials into renewable energy, and usually represents the least efficient, sustainable and creative option. The circle economy opportunity For cleaning suppliers and service providers, the circle economy The problem with recycling is that waste materials can usually only be represents an opportunity and a way forward out of this reprocessed once or two at most, because each time it loses integrity. crisis. As the Waste Management Institute NZ bluntly states: This is called “down-cycling”. For example: office paper becomes “Without decisive action to address the (China’s recycling ban) cardboard packaging. Rubber tyres become roads. The aim of the issue, recyclable material could be sent to landfill, councils and ‘circle economy’, is to keep materials in the production loop for as communities will suffer financially, and operators could go out long as possible. of business”. Also called the blue economy, circular business models typically fall Go to www.wasteminz.org.nz to read Waste Management Institute NZ’s into one or more of the following four categories: discussion paper, Rebooting recycling. What can Aotearoa do? * 1. Circular design: This means altering the lifecycle of a product Bridget Gardner is director of Fresh Green Clean, Australia’s leading by the way it is designed. For example, designing more durable goods sustainable cleaning experts. For this and other articles about cleaning best with parts that come apart to be easily replaced and/or recycled. practice by Bridget, go to: www.freshgreenclean.com.au/learn INCLEANNZ February 2019 29
MANAGEMENT
The future of
cleaning Warren Burke* outlines some of the emerging trends set to become more significant in the future for the cleaning and environmental management sector. Predicting the trends and technologies of the future is very difficult. Anyone remember Michael J Fox flying around on the famous hover board in the 1980s ‘Back to the Future’ movie trilogy? In 1907, the US National Association of Teachers believed “students today depend too much upon ink. They don’t know how to use a penknife to sharpen a pencil. Pen and ink will never replace the pencil.” Then in 1950, US Federal Teachers warned that ballpoint pens would be the ruin of education. “Students use these devices and just throw them away. The values of thrift and frugality were being discarded. Businesses and banks will never allow such expensive luxuries.” (Father Stanley Bezuska Windows on the Future, 2001, Jukes and McCain). Over the past three or four decades, few people could have predicted the pace and scope of change across the globe. Could anyone guess we would rely so completely on the internet, email, smartphones, and other wireless devices any better than teachers could have predicted the future of pencils and ballpoint pens? When it comes to imagining the way we might work, move or use technology in the future, anything is possible! Every industry is facing rapid change, and the cleaning and hygiene industry is no different. Embracing change, whether in the form of new technology, changing social expectations or business practices, is a challenge in itself, but a necessary part of the industry’s evolution. While predictions are never precise, there are several emerging trends that will become more significant in the future for the cleaning and environmental management sector. 30 INCLEANNZ February 2019
“Every industry is facing rapid change, and the cleaning and hygiene industry is no different. Embracing change, whether in the form of new technology, changing social expectations or business practices, is a challenge in itself, but a necessary part of the industry’s evolution.” Technology and digitisation For a sector largely reliant on manual labour and physical tasks, automation technology will be a disrupter, paving the way for greater productivity and workforce management. The use of smart tablets (such as iPads) will be a key feature in the future cleaning operations. Housekeeping staff will use devices to track and optimise productivity as they clean. In a hospital or residential aged care facility, environmental service teams will rely on devices that show real-time tracking of patient room cleaning and completion. This will be invaluable in infection control management, staff workflow and resourcing and will give residents and patients more peace-of-mind and confidence during their stay.
Safety and user comfort Cleaning is physically-demanding work and injuries can be severe and costly. Our aging population means workforces are aging too, especially the cleaning and hygiene industry.
MANAGEMENT
Workplace Health and Safety (WHS) regulation and practices demand continuous improvement in work practices. New product innovations will bring solutions to market designed so employees can safely perform tasks such as cleaning floors for a full shift without sustaining a repetitive or acute injury. Technology advancements such as wring-free microfibre mops and ultra-absorbent spill pad mops are disrupting the traditional wet mop processes. Safety and usability will place the employee at the centre of innovation and new product design. When it comes to commercial cleaning technologies, it is crucial to understand a human body’s biomechanics and range of movement to create products that respond naturally and ergonomically to various users’ height, build and strength. Commercial cleaning products will be more focused on connecting the way people move, think and work. New products will be intuitively matched to the user’s cognitive abilities, physical abilities, to meet their present and future needs. As a result we will see a shift to more ergonomic, less physically-demanding cleaning technology and practices so the sector continues to be provide opportunities for older workers.
Sustainability – Balancing environmental and financial costs The challenge for the industry will continue to strike the right balance between environmental and financial costs. Many businesses find it difficult to support environmental initiatives if the costs are prohibitive.
“Safety and usability will place the employee at the centre of innovation and new product design.” Cost-saving options are often preferred. The best commercial cleaning and waste management solutions will address all of these concerns – by providing solutions that address economic, social and environmental sustainability issues. Businesses will make the connections between reducing chemical and water use with lower operating costs, not just less environmental impact. Reducing waste through recycling and reuse will be prioritised. The social impact of reducing chemicals and water use will also be better understood and long-term health and safety benefits will be realised. Governments may look to provide business with incentives to ensure their sustainability agenda is offset in some way to encourage decisionmakers to prioritise environmental and social performance in the same way they look at financial ROI. The Australian government may follow the US, and make it a mandatory practice for all commercial businesses to have a recycling solution or face fines. * Warren Burke is regional sales manager at Rubbermaid Commercial Products Australia. www.rubbermaidcommercial.com.au
A QUALIFIED, MOTIVATED CLEANING WORKFORCE. BETTER QUALITY, IMPROVED RESULTS With Careerforce training programmes, cleaners can gain the skills and knowledge needed to achieve nationally recognised Level 2 and 3 qualifications (with strands in specialist cleaning and supervision) and become team leaders and supervisors. Careerforce is the Industry Training Organisation (ITO) for the cleaning sector.
careerforce.org.nz/cleaning 0800 277 486
MARKETING
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1800 226 843 demo@tennantco.com tennantco.co.nz
2019 will see a major review of cleaning qualifications as part of Careerforce’s Qualification Pathway Review (QPR). Careerforce, the industry training organisation (ITO) for the cleaning sector has announced an impending review of cleaning qualifications listed on the New Zealand Qualification Framework (NZQF). Careerforce is the New Zealand Qualification Authority (NZQA) appointed qualification developer for the cleaning sector and is also the Government appointed body that sets skills standards and facilitates the achievement of NZQA qualifications for the sector. While this review is a requirement of NZQA, Careerforce also recognises that it is good practice to ensure qualifications remain fit for purpose and continue to meet the needs of the sector. While the timetable has yet to be finalised, the review of cleaning qualifications will commence over the coming months. Careerforce will be working closely with individuals, interest groups, sector representatives, tertiary education organisations and employers to gather feedback. This is expected to be via a combination of online consultation and face to face meetings. Qualifications to be reviewed include the New Zealand Certificate in Cleaning (Level 2) with optional endorsement in Health Care Facilities Cleaning and the New Zealand Certificate in Cleaning (Level 3) with optional strands in Specialist Cleaning and Supervision. The review will consider the qualification details, specifications and conditions to ensure they reflect the skills, knowledge and application expected to be demonstrated as graduate outcomes. The review will also check to ensure that the qualifications continue to reflect industry requirements and to identify if there is ongoing support from the sector for these qualifications. Careerforce will undertake information gathering, collation of all feedback and submission of recommended changes to NZQA. NZQA will then analyse the recommendations resulting from the review. www.careerforce.org.nz
32 INCLEANNZ February 2019
MARKETING
Pacvac SuperPro now available in NZ The Superpro Battery 700 Advanced from Pacvac is now available in New Zealand. The backpack vacuum cleaner’s battery power and brushless motor technology delivers efficiency and productivity, and reduces cleaning time by up to 30 per cent when compared to corded backpack vacuums. Enhancements to the ergonomic configuration make this one of the lightest backpack vaccuums on the market, weighing 5.7 kilograms. The brushless motor provides superior power, performance, longer life and durability. Fitted with lithium-ion batteries, the vacuum utilises advanced technology for an increase in power, longer run time and faster charging, improving the overall performance and durability. Providing up to 45 minutes of run time, Pacvac has included two sets of rechargeable lithium-ion battery packs. One set is required for machine operation and the other is conveniently supplied as a spare to increase the overall run time, giving cleaners a combined rub time of up to one hour and 30 minutes. The machine has a two-year warranty for body and motor, and oneyear warranty for the batteries and charger. www.filta.co.nz
Philip Moore adds products to recycling initiative Over the last four months Philip Moore has been offering its customers the opportunity to participate in its environmentally-based initiative, in an effort to cut down on plastic use and save money. Instead of customers disposing of their used five-litre bottles of lemon dishwash, pink flowing soap and bleach, Philip Moore’s fleet of delivery drivers have been collecting the bottles to be reused and refilled back at the company’s warehouse. According to the Philip Moore the initiative is saving customers a minimum of eight per cent on the cost of the products. Due to the program’s popularity Philip Moore is extending it to include other brands such as Break Thru, Nova Neutral, Pine disinfectant and its heavy-duty disinfectant cleaner. “Here at Philip Moore we’re customer service focused, but that doesn’t stop us from undertaking exciting new initiatives for the future,” said Philip Moore operations manager Paul Payne. “Our environmentally based initiative helps contribute towards a cleaner future, smarter business, smooth savings and a secure environment.” www.philipmoore.co.nz INCLEANNZ February 2019 33
MARKETING
SUPERPRO BATTERY 700 ADVANCED Our latest cordless innovation has been designed with leadingedge battery power and brushless motor technology, delivering a superior combination of freedom, efficiency and productivity. LITHIUM-ION BATTERY TECHNOLOGY Easy to read fuel gauge Convenient slide pack battery design Charging time: 1h 45min (per set) Run time: up to 45min per set (2 sets incl.)
BRUSHLESS LONGLIFE MOTOR Increased motor life Increased durability Increased efficiency
RapidClean NZ adds members and suppliers to network RapidClean is expanding into the regional heartlands of New Zealand, with Diverse Distributors (Rotorua) and The Cleaning Oasis (Whangarei) joining the New Zealand co-op. “Deep seated in the ethics of RapidClean’s supply network are the traditional values of partnership, trust, knowledge and friendship, while offering a plethora of quality products, solutions, advice and training,” said RapidClean New Zealand manager, Craig Newton. “Our new members Diverse Distributors and The Cleaning Oasis embrace these values to the core, and we are very excited to have them join the RapidClean NZ group.” Nationally, RapidClean now has more than 90 staff members across New Zealand. In December 2018, Filta was appointed national distributor of the Enzyme Wizard range, which is now available through RapidClean stores. Since the RapidClean Group conference in October 2018, RapidClean NZ has also increased its supply channel, which now offers a number of local product segments. Continuing to create the one stop shopping experience, RapidClean NZ has added Paramount Safety, Pomona Gloves and Rubbermaid Newell & Co to its supply network. www.rapidclean.co.nz
Visit us online at pacvac.com
MARKETING
More professionals choosing cleaning as second career CrestClean is attracting a new generation of professionals who want more control over their working lives. Accountants, software designers and solicitors are among the number of professionals who have recently bought a CrestClean cleaning franchise. Pat and Rima Pathare and Ronald Reddy and Anjeni Devi are two couples who joined CrestClean last year. Both teams have achieved a Certificate of Excellence for the high quality of their work and have made an excellent impression with their customers, according to CrestClean’s Auckland West regional manager, Caroline Wedding. Pat is a fulltime customer services officer for ASB while Rima works in lending administration for ANZ. Pat says cleaning is just like any other service. “It’s not really that different from what I do in the mornings,” he said. “At the end of the day you are helping people and to make things right for them.” “Having a business was one of my goals and I’m very happy that with CrestClean I am a business owner.” Ronald, an accountant, who works as an administration manager at a Palmers garden centre, says their CrestClean business gives
Whiteley NZ appoints sales manager Whiteley Corporation has appointed Richard Murray as its New Zealand sales manager. Based in Auckland, Murray will be responsible for managing Whiteley’s medical and industrial products in New Zealand. “Having strong experience working in sterilisation, endoscopy and infection control across ANZ healthcare markets, I Richard Murray understand the critical role that these departments play in healthcare and maintaining patient and staff safety,” Murray said. Murray has worked for Whiteley Corporation for the past five years, managing medical accounts in Western Australia, Queensland, the Philippines, Saudi Arabia and China. He has a wealth of management and medical sales experience in the ANZ region as well as being a native New Zealander. Prior to joining Whiteley Corporation, Murray worked for Diversey where he was responsible for national facility management groups, managing customer relationships and strategic planning. He said he is looking forward to building long-standing relationships with Whiteley’s New Zealand customers and partnering with reputable industry groups.
From left: Pat Pathare, Rima Pathare, Ronald Reddy and Anjeni Devi
them extra income, which they’ve put towards buying a house. Since joining CrestClean they’ve nearly doubled the size of their business. “We are looking to expand further. We are hoping to take on some staff as we expand,” he says. According to Wedding, the cleaning industry has shaken off the unfair stigma of being an occupation of poorly paid personnel without prospects. “Commercial cleaning is fulfilling the dreams and aspirations of successful young people who want to run their own business and get ahead by carving out a second career,” she said. www.crestclean.co.nz
New service support from Kärcher Managing the health and productivity of an entire fleet via one point of contact and a single site visit can lead to significant time and cost savings for a business and its operation. In addition to Kärcher’s own machines, ranging from compact handheld machines to ride-on vehicles and complete in-built solutions, Kärcher is now providing service support for all cleaning machines, regardless of the manufacturer, through with Kärcher All Brands Service. Kärcher’s team have comprehensive mechanical and electrical skills and are familiar with third party technology from across the cleaning spectrum as well as having access to OEM spare parts for all major brands. This means businesses can expect capable, reliable, fast and fully compliant servicing and support with all standards and prescribed safety inspections. Businesses will also experience the benefit of one contact partner for everything, for services and repairs, spare and wear parts, for accessories and cleaning agents. www.karcher.co.nz
www.whiteley.co.nz INCLEANNZ February 2019 35
MARKETING
Nick Garrety joins Tennant NZ Former OfficeMax executive Nick Garrety has joined Tennant NZ as sales supervisor. Garrety, who will oversee all sales and strategy in NZ, said he is looking forward to being involved in the industrial side of the market. “Being involved in a sector I haven’t had much to do with previously excites me,” he told INCLEAN NZ. “In my opinion, Tennant have the best offering across this sector. With sweeping and scrubbing being more policed across our work environments in NZ, this is a really exciting sector to be involved in.” With an ever-changing market and more players coming into the country, Garrety said it is key for Tennant and its channel partners to get their offer right, and plans on getting the Tennant brand back to where it was five ago. “As a customer, I feel [Tennant] lost its identity and direction over the last two to three years,” he said. “Having sold Tennant equipment for seven years as a distributor, the products are second nature. The key thing for me is getting out and seeing our customers. Having worked in this industry for 11 years, I feel I can provide great advice on Tennant’s range of hard and soft floor (cleaning equipment) solutions.” Garrety previously worked as a cleaning equipment specialist for OfficeMax New Zealand, and as the national sales manager for Waiwhetu Distributors, where he was responsible for overseeing sales strategy and product development. Chad Angeli, general manager of Tennant Australia & New Zealand, said Garrety’s passion for the industry and the Tennant brand will provide NZ customers with a better experience. “Tennant’s business globally is built around great people to give our customers the best local support. I have been extremely impressed with Nick since I first spoke with him about joining the (ANZ) business.” www.tennantco.co.nz
New BSC manager for Diversey NZ Aaron Pearce has joined Diversey NZ as the BCS sector manager. Pearce previously worked as the NZ sales manager for Hydro Systems, an independent manufacturer of chemical injecting, proportioning and Aaron Pearce dispensing equipment. Pearce said he is looking forward to working the Diversey team in NZ and aims to build strong relationships within the BSC sector to provide greater value to the company’s end user. www.diversey.com 36 INCLEANNZ February 2019
Greenspeed lands in NZ Auckland-based distributor Filta Cleaning Products has added a range of Greenspeed cleaning products to its line. “Filta began distributing Greenspeed in December 2018 after the market kept asking us for a premium grade microfibre flat pad mopping solution,” said Filta sales manager, Liz Nichols. “Through education and customer demand, the market is moving more towards microfibre pad cleaning systems as bucket and mops aren’t as efficient, add stress to the body, and less hygienic on floor surfaces.” Greenspeed products are GECA certified and thoroughly tested. They provide a complete cleaning solution for all surfaces and a variety of applications without using unnecessary toxic chemicals. Greenspeed products can be used in commercial workplaces, interiors, bathrooms, kitchens, floors and walls. “The Greenspeed systems include flat mop trolleys, spray mop options and the highest quality microfibre pads that are application specific for all surfaces, including hard to clean rubber floors, and heavy dirt and grease in kitchen areas,” said Nichols. “This range is also conscious of its footprint, with the trolleys being made from 75 per cent recycled plastic.” www.filta.co.nz
Sign up to INCLEAN NZ’s digital newsletter e:clean to receive the latest industry news. Visit www.incleanmag.co.nz
PRODUCTS
Single use cleansing wipes
Dermalux cleansing wipes are a single use wipe designed for everyday use. They are suitable for use in aged care, in-home care, hospitals and palliative care facilities. The wipes are gentle on skin, and contain natural emollients leaving skin feeling fresh and invigorated. One wipe should be used for each patient area i.e. face, hands, back and perineal area. A key point of difference is the fact that they are made from sustainable bamboo and are 100 per cent biodegradable. Whiteley Corporation 0800 257 352 www.whiteley.co.nz
Multi-use microfibre cleaning rag
The multi-use Grab-A-Rag microfibre cleaning rags are an ideal cleaning solution for all cleaning needs. Perfect for use in the janitorial, hospitality, office, garage and workplace sectors the cleaning cloths come in pre-packaged dispenser boxes for improved convenience. Made with edgeless technology, the rags can be used wet or dry, with or without cleaning chemicals, and are machine washable and reusable. Available in blue and green colours. Filta Cleaning Products 0800 345 828 www.filta.co.nz
Fast acting tile cleaner
Heavy duty
Tile Plus is a water soluble, concentrated alkaline detergent designed for use as a heavy duty cleaner and degreaser. It rapidly emulsifies, suspends and removes all types of animal, vegetable and petroleum oils. It is also extremely efficient at removing greases and grime in industrial, commercial and food processing areas. Tile Plus has a corrosion inhibitor to protect surfaces and equipment, it does not impart any cleaning odours and is non-flammable. Tile plus is available in a five litre pack size. Whiteley Corporation 0800 257 352 www.whiteley.co.nz
New Zealand
WE CARE ABOUT DIRT Call Proquip today to discuss your sweeping requirements. We stock a large range of solutions for all sweeping applications.
Solutions for a Cleaner World
Call us now on 0800 277 678 View more online - www.proquipnz.co.nz INCLEANNZ February 2019 37 Carpet Cleaning.indd 1
11/04/2018 10:39:25 AM
PRODUCTS
Dry surface biofilm remover
Surfex is a dry surface biofilm remover intended for use on environmental surfaces and for non-critical medical devices such as hospital needs and theatre trolleys. Surfex’s formula of buffered peracetic acid and surfactants ensure it provides maximum disinfectant efficacy critical for healthcare environments. The benefits of Surfex include excellent materials compatibility when compared with bleach or chlorine with proven kill claims against Clostridium difficile (C-diff), Norovirus and Parvovirus.
Ideal for small areas
Whiteley Corporation 0800 257 352 www.whiteley.co.nz
Compact and efficient walk-behind scrubber Tailored dishwashing solution for consistent, cost effective results RapidClean’s tailored dishwashing solutions provide consistent results, cost efficiency, safety and sustainability. The chemical dispenser equipment enables fast and simple chemical dispensing and dilution. These units are economical, reliable and user-friendly, allowing chemicals to be dispensed into small and large containers with ease. Each unit comes with a customised faceplate that displays which cleaning chemicals are being dispensed.
User-friendly
RapidClean 02 4721 1993 www.rapidclean.co.nz
Electric water blaster range
Kärcher’s middle class compact electric water blaster range delivers versatile operation and top performance. Both upright and horizontal application is possible, expanding application possibilities. Manoeuvrability is maximised and storage easy, thanks to the retractable handle and compact design. The range is made for longevity, with a robust body and features such as automatic pressure relief to protect components and extend service life. Available in three models for different usage demands and an optional hose reel. Kärcher NZ 0800 527 2437 www.karcher.co.nz 38 INCLEANNZ February 2019
Whether for quick interim cleaning or scheduled maintenance cleaning, the Kärcher BD 43/25 C Bp 25 litre compact class scrubber drier does a superior job. Thanks to the compact dimensions and manoeuvrability, this walk-behind batteryoperated machine with efficient single disc technology is ideal for smaller areas. Due to its compact size, the operator can easily view the surface needing to be cleaned. With Kärcher’s EASY-Operation Panel and simple, yellow colour-coded control elements, the BD 43/25 C Bp is extremely user-friendly. Kärcher NZ 0800 527 2437 www.karcher.co.nz
Ergonomic floor cleaning system
Winner of the 2018 INCLEAN Innovation Award, the intuitive erGO! floor cleaning system improves cleaning efficiency and effectiveness. The spray mope features an S-shaped telescopic handle to make cleaning easier on the back and joints. The rotatable handles also enable the user to work intuitively and ergonomically, allowing cleaning to be performed with minimal strain on the shoulders, arms, and wrists. Cleaners who use the system work faster, are more productive and more efficient, increasing the area they cover by up to 76 per cent. Filta Cleaning Products 0800 345 828 www.ungerglobal.com\nz
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