SPLASH 138 October-November 2021 by The Intermedia Group

Swimming Pools / Leisure / Aquatics / Spas / Health

Issue 138 October/November 2021

National Awards Australian winners in all categories Keeping it clean Choosing the right pool cleaner The hot spring pool In outback Talaroo

Pool of the Year Clear winner of Australia’s best pool

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Published by The Intermedia Group Pty Ltd ABN 940 025 83 682 41 Bridge Road, Glebe, NSW, 2037 Australia Ph: (02) 9660 2113 Fax: (02) 9660 4419 On behalf of The Swimming Pool & Spa Association of Australia Ltd (SPASA Australia) Publisher: Simon Cooper Managing Editor: Chris Maher Phone: 0412 048 639 Email: chrismaher@intermedia.com.au

editorial Ensuring the good times last

Contributors: Veda Dante, Brett Lloyd Abbott, Luke Daly, Jonty Mills. Advertising Manager: David Stennett Phone: 0404 725 554 Email: david@spasa.com.au Art Director: Chris Papaspiros Production Manager: Jacqui Cooper Subscriptions: 1800 651 422 Email: subscriptions@intermedia.com.au Copyright All material in this publication is copyright to the publisher and/or its contributors. No material may be reproduced without the express permission of the publishers.

Disclaimer: This publication is published by The Intermedia Group Pty Ltd (the “Publisher”) on behalf of SPASA Australia. Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication.

Chris Maher Managing Editor chrismaher@ intermedia.com.au

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Despite the fact that covid has been difficult for many people in the industry, overall it’s clear there has been a skyrocketing of demand for pools and spas. The continued upward trajectory of the pool DA numbers is a good sign – with the quarterly figures up 29 per cent compared to the same time last year. It would be fair to expect these conditions to run a while until the demand is met, and many pool builders have their books full well into 2022 - in fact some are full until the end of that year. If you're in that situation and finding things "crazy busy", an article on automating communication on page 66 might help. It is worth considering while some of this interest may be new demand – people who hadn’t really thought about buying a pool or spa until covid hit – much of it is likely to be latent demand. In other words, interest that was forming and would have manifested itself in a year or two in any case. In those cases, covid merely hurried that interest along, and so there could be a slightly leaner period once that demand has been fulfilled. It’s worth remembering that old adage: the good times won’t last forever. With that in mind, it’s important for individual businesses to maintain brand awareness, and for the whole industry to remain front-of-mind for homeowners. So, it is very exciting news that a television show is being produced specifically about swimming pools. Aimed directly at the Australian consumer, Best Pools is planned to be broadcast right across the country on the Nine Network. This is the very type of thing to keep homeowners engaged and thinking about how to put a pool in their own backyard. There is more about the Best Pools TV show in the news section on page 12. Also in this issue, we have a look at the number one pool of 2021 – the winner of the National Pool of the Year. It is always exciting to see which pool has risen to the top, and this is a very rewarding project. I hope you enjoy reading about it, and while you’re there, also check out the winners in all the other categories.

Proudly supported by Swimming Pools / Leisure / Aquatics / Spas / Health

Issue 138 October/November 2021

The views expressed in this magazine do not necessarily represent those of the above supporters, nor should any product advertised in SPLASH! magazine be seen to be endorsed by the above.

National Awards Australian winners in all categories Keeping it clean Choosing the right pool cleaner The hot spring pool In outback Talaroo

The Intermedia Group takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities. As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody. PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests. The wrapping used in the delivery process of this magazine is 100% biodegradable.

Pool of the Year Clear winner of Australia’s best pool

This issue’s cover The cover shows Liquid Blue Pools’ 2021 National Pool of the Year winning project. There is more on this pool on page 48. Photography by Patrick Redmond.

October/November 2021 SPLASH! 9

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Contents 50

2021 SPASA National Awards of Excellence All the winners and finalists in the 2021 SPASA National Swimming Pool & Spa Awards of Excellence, covering the best of the best in all aspects of residential and commercial construction, retail, service, marketing, business, innovation and products across the entire country.

Double-header showcases New Zealand industry Jonty Mills updates us on all the goings-on across The Ditch, including the big event where the industry gathered to celebrate, network and gain inspiration.

Walking, talking and improving mental health Luke Daly speaks to Mitch Rowing, the industry member who started the Men’s Walk & Talk to help people come together for the betterment of their mental health.

The beautiful symmetry of synchronised swimming Aerial photography specialist Brad Walls presents his latest aquatic portfolio – the amazing human shapes formed by an intricately choreographed Australian synchronised swimming team.

Matching a customer with the right pool cleaner Veda Dante looks at the technology behind automatic pool cleaners, checks out the latest features, and sees which cleaners are right for which situations.

Installing an in-floor cleaner We look at a cleaner install in Victoria, utilising a new in-floor system with a discreet drain and an innovative valve design.

Controlling the flood of enquiry with automation Too much work seems like a good problem to have – until you have to deal with it. Brett Lloyd Abbott explains how automation can help see you through the crazy-busy times.

Liquid Blue Pools wins 2021 National Pool of the Year We look at the amazing winner of the National Pool of the Year and learn about the challenges of installing the world’s largest single piece acrylic panel in a swimming pool.

regulars News. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Commercial news . . . . . . . . . . . . . . . 70

Pool DAs . . . . . . . . . . . . . . . . . . . . . . . 13

New products. . . . . . . . . . . . . . . . . . . 78

Calendar . . . . . . . . . . . . . . . . . . . . . . . 15

Ad index. . . . . . . . . . . . . . . . . . . . . . . . 82

Chloe Osborn: survivor, athlete, teacher, teenager Seventeen-year-old Osborn is powering ahead – teaching swimming while competing in Multi Class events and pursuing her goal of representing Australia.

Total relaxation in the savannah’s hot springs Talaroo Hot Springs opened this year, and it is one of North Queensland’s most unique and globally significant geological wonders, complete with purpose-built pools. October/November 2021 SPLASH! 11

news

Branding

Revitalised Pool & Spa brand will help grow Australian market Pool & Spa Enhancing O utdoor Living magaz ine is the ne xt step in the ev olution of SP ASA’s consumer pu blications

“Our exhibitors and consumer attendees will receive a more coherent and positive experience across our events,” he says.

Print and digital SPASA’s consumer publications have also been brought under a single brand with the drawing together of two titles under the Pool & Spa masthead.

The addition of the Brisbane event takes to five the number of consumer expos under the SPASA Australia umbrella

SPASA Australia has revamped its Pool & Spa brand to directly engage with millions of Australian consumers in a ground-breaking push to get swimming pools and spas front-of-mind. The strategy aims to grow the swimming pool and spa market across the country and is particularly timely given the covid-led surge in demand. SPASA CEO Lindsay McGrath says that many pool builders and spa suppliers are experiencing a level of interest they have never seen before. “This is great news for many businesses. But it won’t last forever. Now is an excellent time to get our message of buying the best pools, spas and equipment from quality builders and suppliers, backed by the trusted SPASA brand,” he says. “Our message will get in front of millions of consumers and will continue to help drive demand into the future, prolonging the current boom times and continuing to build a healthy, sustainable industry nationwide. The strategy includes a raft of ways to reach consumers: face-to-face, print, digital and television.”

Consolidating consumer expos SPASA Australia recently bought Queensland’s Pool Spa and Outdoor Living Expo from Australasian Exhibitions & Events (AEE). The addition of the Brisbane event takes to five the number of consumer expos under the SPASA umbrella, with the other events in Sydney, Melbourne, Adelaide and Auckland. Following the acquisition, the events will now have the consistent branding of Pool & Spa Lifestyle Expo in each state. The incorporation of Lifestyle in the title is seen as a good fit for the brand’s future growth. McGrath says the expanded footprint will allow SPASA to improve the scale and efficiency of their yearly media investment and expand their reach to more households. 12 SPLASH! October/November 2021

The Pool & Spa brand captures the Choosing Your Pool & Spa magazine, featuring the yearly awards of excellence, and the Pool & Spa Enhancing Outdoor Living magazine, which is the next step in the evolution of Pool and Spa Review which was purchased by SPASA in 2019. Both magazines are published in print and digitally, and are distributed through the Pool & Spa Lifestyle Expos and SPASA members. SPASA Australia chairman Stefan Ossenberg says the evolution is the next strategic step in expanding SPASA’s service capabilities, and part of their published strategy to promote and grow the pool and spa industry. All consumer media and consumer face-to-face events will now be focussed under the Pool & Spa brand with the aim of increasing consumer awareness of the industry. Trade media and trade face-toface offerings will continue to be focussed under the SPLASH! brand. A new consumer friendly website has been launched (www.poolspalife.com.au) and the social media presence has been expanded to promote the pool and spa lifestyle. “Previous successful mergers and acquisitions such as the SPLASH! magazine and trade expo, PASCAA, and the Pool and Spa Review have led to this point where the association can better impact the public and community at large,” says Ossenberg. “SPASA’s value to members and the wider industry has grown double digits each of the last five years with Lindsay at the helm. SPASA is focused on our purpose of delivering a better, happier and healthier community through the 2025 industry growth project. The SPASA staff have shown dedication to continual improvement, enhanced technology capabilities and commitment to leadership. We are excited to see this transformational change take place.” The new consumer focussed website hosts information for existing and prospective pool and spa owners including general advice and where to find a provider, as well as the details of all the shows and magazines. Additionally, SPASA Australia’s partnership with Best Pools via the Pool & Spa brand has brought television into the mix. See the story on page 13. Contact: www.poolspalife.com.au

news

Families will be glued to their screens, watching the story of how some of Australia’s best pools were created

September quarter up 29 per cent The available pool DA figures climbed 29 per cent in the three months to September, maintaining 2021’s continued upward trajectory. While not as impressive as the 48 per cent increase the previous quarter, the numbers are still extremely positive. The July-September numbers from Cordell show Western Australia and South Australia both down nine per cent, but all other states were up: Queensland up 50 per cent, New South Wales up 38 per cent and Victoria up 18 per cent. Comparing the 12 months to September with the same time last year, annual applications are up 17 per cent nationally, with Western Australia up by 58 per cent, New South Wales and Queensland both up by 18 per cent, Victoria up by 12 per cent and South Australia down by 19 per cent.

Year&old Year new a unique SPASA Australia’s Pool Spa brand is presenting 2500 opportunity for members to be a part of Best Pools, the first dedicated TV show for swimming pools and spas in Australia. 2000

It is hosted by The Block’s resident landscaper, pool builder Dave 1500 Franklin, and is produced by the team behind Open Homes Australia and Ready, Set, Reno. 1000 Scheduled to air in spring 2022 across the entire Nine network, each 500 episode will feature a collection of the best pools and spas from across Australia, taking the viewer on a journey from concept to completion, 0 Nov Dec Jan Mar Apr May Jun Jul Aug Sep including design andOct maintenance tipsFeb from industry professionals. SPASA is the exclusive source of industry sponsors and featured pools, with the aim to promote members’ inspiring projects, awardYear old Year new winning pools and spas, and the great technology available to Australian 7000 pool owners. 6000

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The series will share 5000 the stories behind the pools, including insights from the owners, builders, architects and designers. Sponsors will 4000 have the opportunity to work closely with the hosts ensuring that the 3000 content is engaging while showcasing their desired brand, projects and products. Sponsors2000 and content providers will also have the opportunity to receive raw footage 1000 including drone footage for their own additional marketing purposes. 0

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Featuring 10 episodes and giving viewers the opportunity to vote for their favourite pools, the program is designed to provide inspiration, feature new technologies and promote the backyard staycation movement.

There are limited positions available to feature in and sponsor Best Pools, and SPASA is urging anyone keen to be involved to get in quickly. Go to splashmagazine.com.au/QuickLinks138 to register your interest.

Year old

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Yearly comparison by State

Australian builders are well known for creating some of the most amazing swimming pools in the world. Now they will be celebrated on television through a brand-new show called Best Pools.

Three-monthly comaparison

Australian industry comes of age with Best Pools TV show

Yearly comparison by month

Media

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While these figures give an indication of the way the market is trending, they are not comprehensive and don’t include all pools built or even all DAs lodged. By some estimates, the total national numbers including all types of pools could be almost double these figures. They do not include pool projects that are approved as part of a new home, smaller projects under the cost threshold, renovations that don’t require a DA, or some aboveground pools. Additionally, not all councils are forthcoming with data or report on time; councils in some states such as Queensland and Victoria are particularly reluctant. For further information, call Cordell Information on 1800 80 60 60.

October/November 2021 SPLASH! 13

news

Associations

SPASAVic drops name and rebrands as MPBAA SPASA Victoria, which had been trading as SPASAVic, dropped its brand name in September and relaunched as the Master Pool Builders Association Australia (MPBAA). MPBAA CEO Chris Samartzis said in the explanatory video that the reason they dropped the highly recognisable SPASA brand name was because they felt it was being diluted. The rebrand includes a new mission statement: “Making pool builders’ lives easier and businesses better by leveraging our experience and innovation”. This sharper focus on residential pool building sends a clear signal to other sectors of the pool and spa industry. Following the announcement, the MPBAA appointed three new board members, all pool builders: Dean Jones of Neptune Swimming Pools; Scott Tymkin of Enkipools; and Peter Zukowski of PJ Pools and Spas. “This decision has been 18 months in the making and is part of the evolutionary process of our organisation and industry,” MPBAA said in a statement. “After a range of feedback and external consultant reviews, it became evident that our industry was looking for and needed a focused body to cater to the growing demand within our sector. Now more than ever it has become imperative for consumers to connect with a trusted and respected brand as they embrace their love affair with the Australian backyard pool,” the statement reads. “An Australian Master Pool Builder embraces quality in all aspects of their business. They take pride not only in their workmanship but in their values of integrity, ingenuity, and mastery,” Samartzis was quoted as saying in the statement. The new brand also replaces the state-based Vic name with Australia, supporting the new business model of: “A national federated model where independence can thrive and give each state focused attention for their own individual need whilst having a national footprint to cater to national issues as they arise.” SPASA Australia’s CEO Lindsay McGrath when questioned congratulated SPASAVic’s announcement on their name change to MPBAA and the clear definition on their mission and who they represent. “SPASA Australia will remain focused on our published strategic plan – on the promotion, protection and growth of the industry. We are dedicated to an inclusive culture supporting all member sectors and regions in Australia and New Zealand.” SPLASH! contacted the MPBAA for comment but had not heard back at the time of writing. Disclosure: SPASA Australia is the owner of the SPLASH! brand including this masthead.

Keep informed by subscribing to the free online newsletter. Fatal accident at Queensland swimming pool factory Tragically, a man died after being crushed by a crane at the Narellan Pools manufacturing facility in Queensland.

Courts

Pool builder faces trial Former AFL player Nicholas James Stevens faces trial after being charged with receiving $171,397 under the pretence of installing swimming pools in Mildura, Victoria, and for using a false document. The ABC reports Mildura Magistrates Court heard Stevens crafted “colourful” excuses to avoid building swimming pools he had already been paid for. He is accused of first obtaining $3000 by deception in January 2017, later accepting six similar sums and six larger amounts up to $30,483 across the year. He is also charged with making and using a false document for a $15,549 pool to be delivered without payment. Stevens pleaded not guilty but Magistrate Michael Coghlan said there was sufficient evidence for a jury to find him guilty, and that there was no evidence to the contrary. The Court heard Stevens moved to become a registered builder in 2016 while still in jail for separate offences. His girlfriend at the time reached out to building company Bricol Building Projects Pty Ltd to train Stevens after he was released from jail that year. The former Carlton vice-captain also became a dealer for Leisure Pools, building six pools legally while completing his required training. Bricol’s Brian McDonnell told the court his company was only involved in the six legal projects. The last of these projects was completed in July 2018, the court heard. The court heard witness Rodney Charman, who was a police officer at the time in question, paid Stevens between $35,000 and $40,000 dollars for a pool. Charman said Stevens did not tell him a permit was required for the project, and only disclosed that he was not a registered builder “toward the very end of the consultation process”, when Stevens said he was having problems gaining a building permit for the pool. Charman told the court it initially seemed Stevens genuinely wanted to install a pool at his property. However, suspicions arose as his stories and excuses continually changed, becoming more and more colourful. “My suspicions arose that we weren’t going to be receiving a pool,” Charman said.

Top five online news stories

The online stories that made the news over the past two months. Swimming rocked by new abuse allegations New horrifying accusations of historical sexual abuse by former elite swimming coach John Wright were aired in October.

14 SPLASH! October/November 2021

Liquid Blue Pools wins 2021 National Pool of the Year The 2021 SPASA Australia National Pool & Spa Awards of Excellence were held in September, with Liquid Blue Pools taking out the coveted National Pool of the Year Award.

Former AFL player faces trial for failing to build swimming pools Former AFL player Nicholas James Stevens faces after being charged with receiving $171,397 under the pretence of installing swimming pools.

BWT acquires Lincoln Pool Equipment Leading Australian pool equipment distributor Lincoln Pool Equipment was acquired by the Best Water Technology Group effective October 1.

news

Upcoming events

ECO-V

2021 Nov 13-18

International Pool Spa Patio Expo, Dallas, Texas, USA

Nov 19

SPASA End of Year Celebration New South Wales, Rosehill Bowling Club

Nov 22

SPASA End of Year Celebration South Australia, Adelaide Bowling Club

Nov 26

SPASA End of Year Celebration Victoria, Strike Glen Waverly

Nov 26

SPASA WA End of Year Celebration, Sky View Lounge, Optus Stadium

ECO-V

Nov29-Dec2 Piscina & Wellness, with BBConstramut, Barcelona, Spain Dec 6-8

Japan Build, Tokyo

Dec 10

MPBAA Awards of Excellence

2022 Feb 1-2

Spatex, Coventry, UK

Feb 4-6

Pool & Spa Expo + Outdoor Living, Melbourne

Feb 4-6

Pool & Spa Lifestyle Expo Victoria

Feb 26-27

Pool & Spa Lifestyle Expo NSW

Mar 26-27

Pool & Spa Lifestyle Expo SA

Apr 28

ASCTA Con 21, SeaWorld, Gold Coast

Apr 29-May 1 Pool & Spa Lifestyle Expo NZ May 28-29

Pool & Spa Lifestyle Expo Queensland

June 22-23 SPLASH! Pool & Spa Trade Show, Gold Coast Convention & Exhibition Centre June 22-23 Australian Swim Schools Association National Conference, Gold Coast Convention & Exhibition Centre (SPLASH! Week Event) July 10

Spa & Pool Show + Backyard & Garden Show, Melbourne

R410

More details at splashmagazine.com.au. Dates are subject to change and should be checked with the relevant organisation. Send calendar submissions to info@splashmagazine.com.au.

www.waterco.com October/November 2021 SPLASH! 15

news

Acquisitions

BWT acquires Lincoln Pool Equipment

Acquisitions

Fluidra acquires SR Smith Fluidra, the Spanish listed global leader in pool and wellness equipment and connected solutions, has acquired US-based commercial and residential pool deck equipment manufacturer SR Smith from Champlain Capital, a private equity fund based in San Francisco and Boston. The acquisition was valued at $US240 million and was fully settled at closing with existing cash and debt facilities. In Australia, Fluidra will further expand its extensive existing operational network through the acquisition, increasing the company’s overall product delivery capability. SR Smith has an office in Brisbane, and acquired Australian company Anti Wave in 2013, and certain assets from AFP in 2015. In 2019 they purchased Australian solar heating pioneer and pool cover specialist, Sunbather, which has an office and manufacturing facilities in Victoria. “It was through the acquisition of a commercial pool equipment manufacturing business in late 2013 that laid the company’s foundation down-under,” says Keith Hall, SR Smith Australia managing director. “Additional acquisitions, channel expansion and new product innovations helped SR Smith expand their footprint across Australia. Joining the Fluidra family helps SR Smith Australia support their clear vision for global growth, importantly this includes Oceania. The commitment that Fluidra has to the Australian swimming pool industry must be acknowledged and applauded.” Tom Boadle, Sunbather managing director, says that although Sunbather is a 47-year-old business, it feels like they are just getting started. “We are pleased to be joining the Fluidra group as our brand, people and products are all striving for greatness which will be accelerated by this acquisition,” he says. “Sunbather’s unique and innovative range of products will help fill a gap for Fluidra and our team is highly enthusiastic about global reach opportunities, and working with such an accomplished company as we move into the future.” Following the acquisition, SR Smith and Sunbather will continue to operate in an independent manner out of the Richlands (Queensland) and Hastings (Victoria) head-offices respectively. “Our ultimate goal is to be the best partner in the industry for our customers,” says Bruce Brooks, Fluidra CEO. “In the past year, we’ve doubled down on our commitment to grow in different market segments and product categories and have made several strategic acquisitions to bring us closer to that goal. This latest acquisition of SR Smith doesn’t just move us one step closer, it propels us,” he says. SR Smith’s product portfolio is complementary to Fluidra’s offering and includes a wide range of products such as starting blocks, rails, ladders, slides, diving boards, ADA-compliant lifts, swimwall systems, thermal cover systems and in-pool furniture.

16 SPLASH! October/November 2021

Leading Australian pool equipment distributor Lincoln Pool Equipment has been acquired by the Best Water Technology Group (BWT), effective October 1, 2021. Lindsay Hartshorne, CEO and owner of Lincoln Pool Equipment, is contracted to stay on for the next four years. Hartshorne says he is extremely pleased that BWT will be part of Lincoln’s future, enabling further expansion of the current business model. He thanked his loyal staff for their successful dedication in growing the business and gaining an admirable reputation over the years. Andreas Weissenbacher, CEO of BWT Group, says he is delighted to welcome Lincoln and all its staff into the BWT family. “I’m very pleased that Lindsay Hartshorne has given us the opportunity to invest in Lincoln, the leading Australian pool product company with an international reputation for distributing and promoting quality products. “Together with Lindsay as our managing director, we will continue to operate the Lincoln business as it has for the past almost 20 years, in cooperation with all existing valuable customers and suppliers, to be the best partner in the industry for them.” Weissenbacher says that together with Lincoln’s current product portfolio, they will offer their quality range of BWT pool products across Australia and New Zealand, in combination with the quality local service through the Lincoln hubs for all customers. Lincoln Pool Equipment was established in Victoria in 1974 and has been owned by Lindsay Hartshorne since 2002. During that time Lincoln has grown substantially and now has branches in Queensland, NSW and Victoria. Lincoln is recognised as a leading distributor of OEM equipment and has one of the largest ranges of spare parts available in Australia. Founded in 1990 in Austria, BWT is a leading European water technology company with subsidiaries all around the world and approximately 5500 employees. BWT provides modern water treatment systems for swimming pools as well as for drinking, pharmaceutical and process water systems. Their slogan “For You and Planet Blue” expresses the mission of BWT to take ecological, economic and social responsibility, to provide to its partners the best products, systems, technologies and services in all areas of water treatment and pool equipment, while simultaneously contributing valuably to preserve the global resources of the planet.

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news

Safety

Pool closures may have lasting negative effect The National Drowning Report 2021 shows drowning deaths in the 12 months to June 30, 2021 increased by 20 per cent over the preceding year. While deaths in swimming pools have actually decreased by 17 per cent over the 10-year average, tragically total deaths of children under five across all locations have increased by a massive 108 per cent year-onyear, and by nine per cent compared to the 10-year average. Justin Scarr, chief executive officer of the Royal Life Saving Society – Australia, puts some of the blame on covid and the resulting closure of swimming pools, depriving children of much needed lessons. Whatsmore, he says this negative effect could last longer than simply the covid period.

five years is devastating. Young children are at high risk of drowning, particularly as they become more mobile and curious about their surroundings. Prolonged periods of stay-at-home directives while working and schooling from home is challenging for parents and carers, increasing the likelihood of distractions around the home environment and lapses in child supervision. Keep Watch encourages parents to follow four simple actions to prevent child drowning; Supervise, Restrict, Teach and Respond.

“Swim school closures and falling learn-to-swim enrolments may have generational impacts on swimming and lifesaving skills,” he says in the report’s introduction.

Swimming pools

“Restrictions are forcing more Australians to recreate in unfamiliar waterways, often without lifeguard services.”

There was a seven per cent increase overall for drowning incidents in swimming pools, although compared to the 10-year average the number of drownings had decreased by 17 per cent.

This means that while swimming pools are beginning to reopen across Australia at the time of writing, lasting damage may already have been done. Public swimming pools are part of our national identity. Australia has more than 2000 aquatic facilities and employs more than 67,000 workers. In addition to providing exercise and recreation opportunities, they are vital for swimming and lifesaving education. The social, health and economic benefits of the aquatic industry to Australia are worth more than $9 billion.

30 drowning deaths occurred in swimming pools in the reported period. Sadly, eight children under five drowned in swimming pools.

Of all the drowning incidents in swimming pools over the reported period, 77 per cent were male. For a link to the report go to www.splashmagazine.com.au/quicklinks138

Scarr says that beyond the numbers, the value of public spaces has been highlighted in a very personal way for many Australians over the past year. “The loss of exercise, recreation and learning provided by aquatic facilities has impacted people across the nation. While the future is uncertain, we remain committed to working with our partners in the aquatic sector to ensure all Australians are able to access, enjoy and benefit from aquatic facilities.”

Drowning deaths of under fives compared to rolling average

Headline data The report highlights research and analysis of fatal and non-fatal drowning across Australia between July 1, 2020 and June 30, 2021. During this time, 294 people lost their lives to drowning and RLS estimates a further 674 people experienced a non-fatal drowning incident. The findings show that: • Drowning deaths increased by 20 per cent on the previous year; • People aged 25 to 34 years accounted for 17 per cent of the total number of deaths, the most of any age group; • Rivers remain the leading location for drowning with deaths increasing by 3 per cent compared with the 10-year average; • Tragically, deaths among children aged 0-4 years increased by 9 per cent compared with the 10-year average and 108 per cent compared with previous year. The increase in drowning among children under 18 SPLASH! October/November 2021

Drownings in swimming pools over 12 months to June 30, 2021

The RLS National Drowning Report 2021

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In Brief Pentair has completed its acquisition of Pleatco for approximately $US255 million in cash, subject to customary adjustments. Pleatco manufactures water filtration and clean air technologies for pool, spa and industrial air customers. This provides Pentair with additional aftermarket product offerings for their pool filtration and industrial air filtration portfolios. Additional replacement filter products can be sold through Pentair’s existing pool and spa distribution channels as well as through Pleatco’s distribution channels. Daisy Pool Covers’ Sydney factory has undergone an expansion by taking on the building next door to increase their overall floor area. This follows a relocation and expansion earlier in the year in Perth. Increasing the working space on both sides of the country provides the ability to operate at a larger capacity and process more orders more quickly. SPASA WA managed to secure refunds for Western Australian pool builders after WaterCorp increased the price for minor applications from $36 to $106. They estimated up to 700 pools were contracted over the period in question, with a potential cost to industry of $50,000.

Poolwerx recognises top partners Poolwerx held its annual awards in September, recognising a host of top performing franchisees across Australia and New Zealand, and across a range of categories, including technical, brand, retail, mobile, B2B and innovation excellence. Franchise Partner of the Year was awarded to Evelyn and Peter Vogel from Poolwerx Indooroopilly, who oversee one of the largest Poolwerx footprints in Australia, with 18 staff, four retail stores and nine vans operating across Indooroopilly, Chapel Hill, Kenmore and Moggill. Each store consistently exceeds $1 million yearly turnover, and they plan to expand further.

Franchise Partner Awards Franchise Partner of the Year: Evelyn & Peter Vogel, Poolwerx Indooroopilly, Qld Brisbane South FNQ & Northern NSW: Poolwerx Jimboomba, Qld Brisbane North, Central Queensland & Northern Territory: Poolwerx Indooroopilly, Qld New South Wales & Australian Capital Territory: Poolwerx Upper North Shore South Australia: Poolwerx Happy Valley Victoria & Tasmania: Poolwerx Albury Western Australia: Poolwerx Bunbury New Zealand: Poolwerx Waikato

Retail Awards Retail Store of the Year: Poolwerx Kalamunda, WA New Retail Store of the Year: Poolwerx Jimboomba, Qld Retail Salesperson of the Year: Gemma Cleary, Poolwerx Briar Hill, Vic New Retail Salesperson of the Year: Perry Gwenossis, Poolwerx Castle Hill, NSW

Technical Awards Pool & Spa Technician of the Year: Tim Bishop, Poolwerx Happy Valley, SA New Pool & Spa Technician of the Year: Chelsea Inkster, Poolwerx Balcatta, WA

Whole of Business Brand Excellence: Kelly & Brendon Woodhouse, Poolwerx Bay of Plenty, NZ Technical Excellence: Cheryl & Michael HamelSmith, Poolwerx Balcatta, WA Innovation & Entrepreneurial Excellence: Prue & Malcolm Price, Poolwerx Upper North Shore, NSW Rising Star: Melinda & Matthew Wyper, Poolwerx Mill Park, Vic Most Improved: Frank Hochbaum, Poolwerx Parramatta, NSW Business 2 Business: Michelle & Rob Hudson, Poolwerx Albury, Vic Employer of the Year: Tanya & Richard Beattie, Poolwerx Toowoomba, Qld

Regional Awards Top Sales: Prue & Malcolm Price, Poolwerx Upper North Shore, NSW Top Mobile (Single Territory): Shann & Ged O’Sullivan, Poolwerx Coffs Harbour, NSW Top Cross Counter Retail Sales: Jane & Adrian Driscoll, Poolwerx Dubbo, NSW Top Business 2 Business: Steve Burn & Brett Jorgensen, Poolwerx Applecross, WA

Individual Awards Franchise Woman of the Year: Soibhone Nascimento, Poolwerx Kalamunda, WA Outstanding Team Contribution Award: Natalie & Jason Sims, Poolwerx Happy Valley, SA Business Manager of the Year: Michael Charewicz

Supply Awards PiP Representative of the Year: Kirsten Bottrell, Fluidra State Based PiP of the Year: Fluidra National PiP of the Year: Maytronics Meanwhile, Poolwerx Franchise Partner Robyn Walsh took out Franchise Woman of the Year at the WA Franchise Council of Australia’s 2021 Regional Excellence in Franchising Awards, while Poolwerx business development manager Phil Colburn won Field Manager of the Year Qld/NT for the second year in a row.

Events

Legend’s biggest night Legend Products & Services held a trade event earlier this year, the third annual event they’ve held and the biggest so far. Sales manager Denis Riordan says it was a hugely successful night with fun, food, information and giveaways. “We gave away $17,500 in prizes and competitions, received amazing feedback and had a huge increase in sales, especially in promoted products,” says Riordan.

The Legend team explained to their customers and prospective customers all about their new products, and how to work together to overcome the recent challenges facing the industry. “It makes me very proud to see the night come off the way it did when I put so much work and preparation it over several months,” he says.

Customers and prospective customers networked and learned about new products

October/November 2021 SPLASH! 21

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Accolades

Swimart recognises its top performers

Franchise of the Year Award (Group 5) went to Bryon Bay Mobile Pool Care Service: Jamie Richardson, Sam Maloney and owner Gary Sanderson.

Swimart recently recognised its peak performers at a hybrid event celebrating excellence across its Australian and New Zealand franchise network. Held at The Gabba in Brisbane, presentations were a mix of live and online with some Queensland delegates attending in person while others tuned in remotely to see who took out the top prizes for these prestigious annual awards. The top prizes included Franchise of the Year awards across five categories for Swimart stores in Byron Bay, Woree, Warner’s Bay, Blacktown, St Ives, and Glenfield in Auckland, New Zealand.

Criteria includes business growth, superior customer care, and advice and innovation. Gladesville NSW secured a 10-year service award and Jindalee received the Queensland Retailer of the Year award. Byron Bay mobile pool care service owner Gary Sanderson is delighted with his Franchise of the Year award. “My team deserve this recognition as they are dedicated and diligent and take pride in providing help and advice to our customers,” says Sanderson. “Pandemic or not, customer care is paramount. It’s all about keeping your pool clean and sparkling.”

Industry Moves

Boss appoints new BDM Ben Bayliss joined Boss in September as business development manager. He will be responsible for Boss Solar in New South Wales and Queensland. His role will entail nurturing established relationships, growing and developing new business in the region; attending consumer and trade events Australia-wide; and providing specialist advice and training on Boss Solar products. Bayliss has been in the industry for seven years, previously working with Davey Water Products, AstralPool Australia and Zodiac Pool Systems. He says he loves helping create a better environment for families to enjoy their time together in and around the pool. “The opportunity to be a part of an environmentfriendly, better pool heating option really excited me. Also to be a part of this great Australian-owned and operated team was a massive drawcard,” he says. Ben Bayliss

The SureClose Readyfit 180° Hinge-Closer Kit contains a pair of hinge-closers with dimples on the end Safety

Recall of D&D SureClose Readyfit hinge closer kits The Australian Competition & Consumer Commission (ACCC) and the New Zealand Government have issued recall notices for the SureClose Readyfit 180° Hinge-Closer Kits from D&D Technologies. The closers may not fully self-close a gate as expected. If a gate remains unclosed it won’t prevent unintended access as designed. If a young child accesses the pool or spa area unsupervised, the situation could lead to drowning. Consumers should contact D&D Technologies on (02) 9454 7888 (Monday to Friday, 9am to 5pm AEST), or via email at sales@ddtech.com.au to arrange a repair, replacement or refund. They should ensure the gate is secured until a replacement hinge has been installed. Bill Land, D&D Technology’s Australia and New Zealand sales manager, says that this is a voluntary recall and they’ve been working closely with the ACCC. “We bring this product in from Italy – it’s one of the few products we don’t manufacture,” he says. “We sell a lot of them into the United States but only sold about 150 into Australia and New Zealand. We’ve got good traceability and we know that only eight have been used in swimming pool applications.” He says they know where those eight installations are and have already rectified them. However, if anyone has any concerns, they should contact him at the supplied email address. Contact: sales@ddtech.com.au October/November 2021 SPLASH! 23

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feature

Spa World with their gongs

Jonty Mills presenting at the awards gala

Double-header extravaganza

showcases New Zealand industry

s the significant and lingering impacts of covid-19 play out on both sides of the Tasman, SPASA New Zealand has continued to proactively engage with industry in support of growing, protecting and promoting the wider pool and spa community. This was highlighted in July when industry members from all over the country gathered in Auckland to celebrate, network and gain inspiration to improve their businesses. SPASA New Zealand general manager Jonty Mills says luck was on their side to enable the event to come together, with a pause in restrictions and lockdowns. “As it transpired, more to good luck than good management, we were able to hold a double face-to-face event in Auckland between lockdowns,” he says. The inaugural NZ Industry Summit preceded New Zealand’s first face-to-face Awards of Excellence, with sell-out attendance recognising and celebrating the best of the best across all facets of the industry. Hosted by Mills with able support from SPASA Australia’s David Stennett, the day kicked off by bringing industry together to demonstrate how collectively the industry will grow, protect and promote all things pools, spas and outdoor living. A great mix of interactive sessions across investment, education, qualifications, advocacy and marketing was supported by partner benefit presentations and an energetic session with Auckland Council. Topped off by a facilitated session on Leading People and a highly entertaining

and insightful keynote by New Zealand icon Nigel Latta, the summit was a great segue into celebrating the best of the best across the New Zealand industry. “Both events were so well supported and there was such a great vibe in the room,” says Mills. “This was about industry coming together to share, listen, learn and celebrate, recognising both the challenges of the past 18 months and also the great opportunities that lie ahead. We’ll be back bigger and better next year!”

Training, licensing and covid communication

SPASA New Zealand has maintained a covid-19 support hub, available to all industry via their website. Mills continues to engage with the relevant authorities to provide regular industry-specific updates of the various alert levels and restrictions across the country. “In the current environment, where information is coming thick and fast from all angles, an industry specific communication approach is necessary,” he says. Covid restrictions have meant Mills hasn’t been out and about as much as planned, however he emphasises the nimbleness of the association in its ability to adapt and continue to add value to members and the wider industry. “An example of this is the postponement of our face-to-face training workshops, which are in high demand. However, we were able to Members enjoying the social networking opportunity

It was a fun evening with guests actively engaged October/November 2021 SPLASH! 25

feature

“If the updates are approved, New Zealand manufacturers and consumers will directly benefit by being able to rely on up-to-date standards that are current and include the provision for newer technologies, materials, design and installation considerations that will result in improved and longer lasting pool structures.”

Climate Care Certified

offer online facilitated courses which were well received and attended.” Another highlight on the training front has been the New Zealand Qualifications Authority (NZQA) approval of equivalency status for SPASA’s two headline courses: Certificate 3 (Pool and Spa Service and Maintenance) and Certificate 4 (Pool and Spa Building). “These courses will be offered in New Zealand in early 2022 and are another positive step in efforts improve the professionalism of the industry, help the industry attract and retain good people, and offer them a career pathway,” says Mills. “The industry in New Zealand continuously asks us when qualifications and apprenticeships will be available. It’s not an overnight process unfortunately but it’s a high priority for us and NZQA’s approval is a great milestone,” he says. In addition, SPASA New Zealand is in early discussions with the Building Practitioners Board about licencing for Pool Building and Pool Service Maintenance. Licencing benefits include the following: • Restricting entry into the market by imposing skill, education or probity requirements on contractors; • Increasing consumer protection; • Protecting public health, safety and ethics; • Improving the information for consumers; • Being used to enforce rules of industry behaviour; • Inclusion into government policy reforms that affect industry.

Adopting standards

SPASA continues to sit on numerous standards groups across both sides of the Tasman. Recent engagement with Standards New Zealand has seen the proposal put forward to adopt the following Australian standards into the New Zealand market: • AS 1838 2021 Swimming Pools – premoulded fibre reinforced plastics design and fabrication; • AS 1839 2021 Swimming Pools – premoulded fibre reinforced plastics installation; • AS2783 Use of reinforced concrete for small swimming pools. “We form peer review groups of relevant members and industry participants to consult on standards and make recommendations to ensure they are suitable for the New Zealand industry,” says Mills. 26 SPLASH! October/November 2021

TOP: The event was well attended and enjoyed by all MIDDLE: Ultimate Pools won a swag of awards

BOTTOM: Another winner is congratulated by the team at Poolside Christchurch

In a first for New Zealand, SPASA has rolled out the industry’s efficiency and sustainability certification program, Climate Care Certified. A Climate Care Certified product, system or installation/ retrofit/construction is one that creates a new benchmark for swimming pools and spas which utilises: • Water efficiency/sustainability • Energy efficiency • Noise reduction measures • Environmentally sustainable designs • Efficiency/sustainability innovations At the industry summit, Mills acknowledged New Zealand’s first Climate Care Certified Pool Builder, Ultimate Pools Auckland. “We think it’s a game changer. It’s what consumers want, what governments want and what business wants,” Mills says. Mills says that as another challenging year draws to a close, SPASA New Zealand membership continues to grow steadily. “I steadfastly believe a strong, united industry with one voice will give more credibility with both central and local government, as well as the community as a whole,” he says. “In relative terms, New Zealand is small. From my experience, our government likes united approaches which deliver greater efficiencies.” A proposed industry symposium, originally planned for the last quarter of this year is now likely to go ahead in 2022, given the current environment. Its aim is to bring together industry, local and central authorities, and other stakeholders to explore interpretations and consensus around pool and spa safety, with particular emphasis around planning, regulations and decision making. SPASA New Zealand is already collaborating with councils in this area as a precursor to a more consistent approach. “It’s about moving the industry forward collectively for the benefit of all businesses and ultimately all consumers,” says Mills. n Contact: www.spasa.co.nz

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Walking, talking and

improving mental health ABOVE: The Men’s Walk & Talk is a five kilometre walk every Sunday morning with a broad variety of men partaking

his is an edited extract from a special RUOK Day podcast in which Luke Daly interviewed Mitch Rowing. Rowing, the owner of Reliable Pool Care, is a second-generation, award-winning industry member, and a dedicated advocate for mental health. His own experiences with mental health issues led him to establish the Men’s Walk & Talk group which has been extremely successful in helping bring the community together in a non-judgemental environment and improving the participant’s motivation, clarity and energy. Here

“If you just have a bit more stability, a bit of structure and good support around you – with friends, family, hobbies, that kind of thing – then I think all those things will actually improve your mental health.” he explains how he came to start the group, and the positive results it has garnered.

The beginning

I got into the industry about 18 years ago, followed on from my father, Ron, who started the company. And I’ve seen it evolve over the years. When my dad started, it 28 SPLASH! October/November 2021

was more of a pool cleaning service that people offered, a bit like a lawn mowing service. Time has sort of moved on and technologies have advanced, and you’ve got things like robotic pool cleaners, energy efficient pumps, pool heating, pool lighting, automation. It’s sort of developed into quite a big industry. And it’s more specialised now. You really need a good understanding of all the equipment to be across everything. I’ve been running the business now for more than 10 years. We’ve grown from probably 40 regulars when I began with the old boy. Now we’ve got about 200 and I’ve got four utes on the road. Just over a year ago, my brother Ashley passed away. He worked in the business as well, so that had quite a devastating effect on me personally and our family. As a result of that, I probably had a bit of a downward spiral, I lost a lot of motivation. It affected my mental health, I was drinking most days, and I just wasn’t coping very well.

The Walk & Talk

Out of that, with my best mate from school, Jeff, we started a men’s health organisation called Men’s Walk & Talk, which is a 5k walk we do every Sunday morning. Me and Jeff went on the first one, then on week two we had 11 people. I think we’ve been going 30 weeks now, and we’ve had up to 50 men coming on a Sunday morning. It’s been a really excellent turnout and well received. I think it goes to show there’s a need for this sort of thing in the community.

feature

We’re based in Carindale/Camp Hill area. One of our regular walkers is Lloyd Clark, from Small Steps 4 Hannah. His daughter and her three children were tragically murdered by her husband about 18 months ago. He’s been a pillar in the community and someone I’ve certainly got a lot of benefit from just speaking to. I lost one family member, and he lost four in one event. I think it’s important to be to be mindful that you’re not the only person out there who’s going through something. And you’ve just got to try and pick the pieces up and you know, just be a better person. Just try and be a better all-round person in the community and also at home with your family.

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Overcoming the stigma

I’ve been now seven months sober. I had to go to my doctor, get a referral, and I went to a clinical psychologist. Just to work through a few issues that I was having, like why I was trying to find a coping mechanism in drinking, and just look for healthier alternatives. And the walk has certainly been one for me. As well, I’ve just got a bit more of a focus on family – you know, dropping the kids off at school when I can, picking them up from school, being more involved in their sport. Trying to do a little bit of training myself – a bit of boxing, some gym work, swimming. There’s a big stigma around mental health, and I think many people get mental health and mental illness confused. My thoughts are that if you’ve got a mental illness, it’s something often that you need medication for the rest of your life. Whereas I think with your mental health, you can actually work on and improve it. If you just have a bit more stability, a bit of structure and good support around you – with friends, family, hobbies, that kind of thing – then I think all those things will actually improve your mental health.

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There were times there where you just you lose direction. You know, your head’s just not in the game. I suppose if you’re depressed, you want to be left alone. When your phone rings, you don’t want to answer it, things like that. Whereas I think now, you know, my business has never been better. Reliable Pool started in 2000, so we’ve been going 21 years, and we did our best financial year the end of June. And then we just did our best month ever in August. I’ve got greater focus, greater clarity, more energy, I’m more motivated. I’ve got more stability at home, I’ve got good staff, I’ve got good people around me. And I think put all those together, I have 100 per cent improvement on all facets of life, including business.

Lord Mayor’s Community Fund

I’ve done a bit of work in the life coaching space – I did a certificate through a college in America. That was quite informative and it’s something I’ll probably work on in the future. And then, only a few weeks ago, through the Men’s Walk & Talk, we got funding from the Lord Mayor, through the Lord Mayor’s Community Fund, to put 15 men from our local community through a mental health first aid course. That was probably our proudest moment, to put 15 grown men through a mental health first aid course and just see the benefit of it. You get those 15 guys who filter into the community, and it just has a huge impact on the local community.

RU-Really-OK?

I just think the RU-Really-OK is a good one this year. Because a lot of men, if you say, “Are you okay?” they say, “Yeah mate I’m good”, and then they move on. So you can emphasise “Are you really okay?” – but I think it’s important to do it an environment where you’re one-onone, so they feel comfortable, you’re not putting them on the spot. I think it’s important how you deliver it. And then from there, you just got to listen to them. I think give a bit of support to them, you know, sympathise with them a little bit. You’re not in a position to offer professional advice, but I think you can certainly give them support and maybe some ideas as to what they should do next, whether it be go to their GP, or 30 SPLASH! October/November 2021

talk to their wives or their partners or whatever. We’ve made a lot of good friends out of the Men’s Walk & Talk now, local guys from the local area. What I love about it is you’ve got men who are of any age – we’ve got 15-year-olds through to seventy-year-olds. You’ve got mining executives, you’ve got accountants, lawyers, doctors, and you’ve also got plumbers, electricians, and there’s one guy who work at a café, or another young kid who has autism – he works voluntarily at the Salvation Army. I love walking along and listening to the guys talk openly, without judgement or anything like that. And there might be a guy who’s earning $200,000 to $300,000 a year, and he’s walking along for half an hour, talking to a guy that’s just finished school and doesn’t have a job. I think it’s great that people can connect and feel comfortable. It’s a healthy option. You’re outside, going for a walk. There’s been guys that have confided in me and Jeff and others confidentially that they’ve got issues, maybe in their marriage, or with their kids, or they might have a work issue where they might be getting bullied at work, or they’re under a lot of stress. We’ve had people where their children are sick. One of them has brain cancer, and we have another guy whose son has muscular dystrophy. He just comes along for a walk. It’s comfortable and it’s a great environment for people to get together and have a chat. n

ABOVE: Mitch Rowing, Lloyd Clarke from Small Steps for Hannah, Men’s Walk & Talk co-founder Jeff Kruger, and rugby league Hall of Famer Petero Civoniceva TOP: The numbers have grown to up to 50 on some Sundays

Contacts

Men’s Walk & Talk: www.facebook.com/MensWalkTalkConnect Small Steps 4 Hannah: www.smallsteps4hannah.com.au Listen to the whole podcast interview: www.splashmagazine.com.au/ podcast-special-ru-really-ok If this article has raised concerns, you can go to www.beyondblue.org.au or www.lifeline.org.au or call Lifeline on 131 114.

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Fun, safe times in beautiful clear is the ultimate aim of pool cleaning. Image: Waterco

Matching a customer with the right pool cleaner By Veda Dante

echnology continues to automate and simplify every aspect of modern life, from making coffee and playing music to cooking meals and cleaning our homes. While some chores can’t be eliminated (well not yet anyway) there are ways to make them quicker and easier. No one wants to look at, let alone swim in, a dirty pool. Fortunately, technology is helping shorten maintenance time so pool owners can take advantage of a refreshing dip any time they feel like it. Wading through the choice of different automatic pool cleaners can be daunting, but knowing what to look for can help you find the right system that makes light work of keeping your pool sparkling clean and ready to dive into. Clark Rubber national pool category manager Paul Rice says there is no “one size fits all” approach to matching a customer with a pool cleaner. “It’s important that pool owners are given a solution that best fits their particular needs and budget,” he says. “However, many pool owners make a choice based on their experience with their last pool cleaner. So, when we talk to customers it’s 34 SPLASH! October/November 2021

important that we’re asking them what they liked and disliked about their last automatic cleaner and use their feedback to guide them towards a selection of model choices.” The three main categories of automatic pool cleaners consist of electric robotic pool cleaners, pump-driven suction cleaners and pump-driven pressure-side cleaners. Then there are in-floor cleaners, though these need to be installed during the pool construction phase. “The size, shape, design and surface of the pool will determine what type of cleaner is most suitable, and so too will the size and type of debris that is typically a problem for the pool owner,” says Rice. With the increasing use of efficient variable speed pumps with low-speed operation, pool builders and pool owners are choosing robotic pool cleaners because they do not rely on the pump to drive it. Instead, they run independently of the pool’s filtration system. “This may be important where a pool owner wants to get the running cost benefits of a variable speed pump running at low speed,” he says. Grant Craig, general manager of Autopool Equipment — the exclusive distributor of

the iconic Kreepy Krauly — has a simple sixpoint checklist when determining pool cleaner requirements. 1. Shape and size of pool. 2. Type of pool construction – i.e., fibreglass, concrete, vinyl, above or below ground. 3. Type of dirt and debris that enters the pool and needs removing – i.e., size and type of leaves, sand, soil and pet hair. 4. D oes dirt or debris float or does it typically settle on the pool floor? 5. L evel of automation — i.e., does the pool owner want to be hands-on or not at all? 6. Budget. “If you’re a new pool owner, it pays to do your research and talk to industry experts before committing to a model that may not suit your needs,” says Craig.

Advance of the robots

Robotic pool cleaners are known to use the least amount of energy of any cleaner type. They reduce backwash, which saves water and improve water circulation, resulting in healthier and clearer pool water. “There are models to suit every pool and every budget,” says Paul London, director of Sydney’s Best Pool Shop.

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ABOVE: Vinyl-lined pools can be cleaned by robots such as the Filtrite 2500.

www.aquea.com.au October/November 2021 SPLASH! 35

Now available down under! EVERYTHING YOU NEED IN A ROBOTIC POOL CLEANER

B200

D300 APP

P600 APP

B200

D300 APP

P600 APP

Pool size

For pools up to 8 m long

For pools up to 12 m long

For pools up to 15 m long

Cleaning type

Floor, walls and waterline

Cleaning cycle

1.5 or 2 hours

1.5, 2 or 2.5 hours

Remote control

–

Yes, Mobile App

4D, hyperfine microfibre

Easy top access

–

Premium Caddy

Premium trolley

Weight

10.5 kg

11 kg

Warranty

2 Years

3 Years

Filter type Filter Access Storage accessory

Always ahead of the curve! www.l inc.com.au www.linc.com.au sales@linc.com.au sales@linc.com.au

Victoria 03 9580 9016

Queensland 07 3279 0083

New South Wales 02 9674 6008

New Zealand Space Industries Ltd 09 262 3902

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ABOVE: The Maytronics M700 climbing a pool wall TOP RIGHT: The M700’s square filter RIGHT: The Pool Professors inspect a Kreepy Krauly

“There are some pools and some customers that the robotic style of cleaner just won’t be compatible with, but for the most part, you can’t beat a good robotic pool cleaner — assuming you’re sold the right model for your pool.” London says you can get a decent robotic pool cleaner from around $1300 to more than $3000. “However, at the bottom end of the market, expect limited features and a three-to-four-year lifespan before it goes to landfill,” he says. “A high-quality Maytronics unit by comparison comes packed with the latest tech, unbeatable performance and if maintained, will outlast almost any other.” Technological advancements are turning robotic pool cleaners into highly efficient cleaning machines — an

“The 150 μm layer reduces clogging and allows the fine 60μm layer to capture silt and dust particles.”

BELOW: The relative merits of suction, pressure and robotic cleaners. Image: Fluidra

asset for mobile pool service technicians like Gary Sanderson from Swimart Byron Bay. “The more advanced robotic cleaners have large capacity baskets and also have a ‘basket full’ detection warning signal, which can be sent to your mobile phone,” he says. “The more advanced robotic cleaners also have wifi connectivity, enabling control from your mobile device anywhere.”

Dual filters and accelerometers

Fluidra training manager Matthew Booth says the company recently launched an update to the Zodiac

EvoluX and AstralPool QT ranges of robotic cleaners, enabling them to use dual stage filtration canisters. “This canister upgrade allows for the capture of debris through a 5L 60μm filter and a150μm filter for a superior clean. The 150 μm layer reduces clogging and allows the fine 60μm layer to capture silt and dust particles,” he says. Alongside the upgrade, Fluidra is also launching a new robotic cleaner platform for both Zodiac and AstralPool. “The Zodiac Duo-X and AstralPool QB cleaners combine the best of both worlds of our most popular robotic cleaners and fill a medium price point gap in our range,” says Booth. “They are built on a lightweight and agile platform, making them great climbers in their floor and wall cycles, and they also feature dual 60μm and 150μm filter canisters in a 4L capacity for a superior clean.” These cleaners are the first of Fluidra’s range to utilise their accelerometers combined with traction current detections to establish a physical detection of a wall. “This allows the cleaners to orient themselves correctly without the need to tilt partially up the wall,” he says. “This has two benefits: firstly it allows the cleaner to continue its cycle faster and secondly it prevents an end-user mistakenly thinking the cleaner is unable to climb when it isn’t supposed to. In a floor and wall cycle, these cleaners will climb the first six walls they detect at the beginning of the cycle, and October/November 2021 SPLASH! 37

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ABOVE: The Filtrite robotic pool cleaner range by Maytronics supplied by Clark Rubber. The small robot the left is the Filtrite 2500 which is suitable for vinyl pools

then one out of four walls to provide an optimal and thorough cleaning in 2.5 hours.” Both Zodiac Duo-X and AstralPool QB cleaners feature a bypass system that activates on vertical surfaces (i.e., when climbing walls) which ensures they continue operating when the canister is full and when using the patented lift/elevate system. Booth says it also makes the cleaner 15 per cent lighter and 30 per cent quicker to remove from the pool compared to some other cleaners. “They also have helix shaped front and rear scrubbing brushes spinning five times faster than the tracks for an active clean while the 23cm large suction inlet makes picking up larger debris easy,” he says. “When it comes to serviceability, these cleaners use well known critical components. An EvoluX/QT inboard card, EvoluX/QT pump motor, TX traction motors and

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an overall reduction of gears and rotating parts – with the addition of ball bearings from our pressure cleaner range – reduces the potential for issues occurring at the most typically worn locations. “Disassembly of the cleaners to access internal components is also a breeze with zero screws required to be removed to access the motor block.” Booth says a key addition to these products allows for more thorough aftersales support, as each cleaner’s control box now also functions as a diagnostic box. “Using a hidden menu, these cleaners can perform diagnostic tests on communication issues, traction issues, pump and sensor issues.” Meanwhile, Maytronics business director Chris Papa says the Dolphin robotic pool cleaner range has models that can clean any size pool with all types of bather loads. “Our domestic and commercial cleaners can clean any pool environment,” he says. “For example, we have a robot that can work in as little as 20cm of water — ideal for ponds and water features — a robot that clean a bio pool when no one else can, and a commercial model that can clean a 90-metre resort swimming pool in eight hours.”

Out of sight, out of mind

In-floor systems are considered the ultimate pool cleaning solution by many as they are virtually invisible and are low maintenance. They also have long-term savings when used with heating devices by providing greater circulation.

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38 SPLASH! October/November 2021

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up, can use touch controller with weather dislodgement, cockatoo attack, hail up, and and can use aaa simple simple touch controller with weather dislodgement, cockatoo hail there is no need for an attack, additional and can simple touch controller with weather dislodgement, cockatoo attack, hail up, and can use use awhich simple touchcontrol controller with weather dislodgement, cockatoo attack, hailcleanerup, wifi integration allows from damage and freezing cold conditions. Most wifi integration integration which which allows allows control control from from an an damage and and freezing coldcords conditions. Most with hoses and that could tangle. wifi damage freezing cold conditions. Most wifi integration which allows control from an an damage anda freezing cold conditions. 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The system powered will mean ready to consider their titanium will to their “All in-floor cleaning solutions require sophisticated “The ready three nozzle down-jets are titanium exchanger. exchanger. The The system system is is powered powered will mean mean they’re they’re ready to consider consider their pool pool titanium exchanger. The system is powered will mean they’re ready to consider their pool by heating by aaa Mitsubishi Mitsubishi DC DC twin-rotary twin-rotary compressor compressor heating options. options. design and installation plans that are unique to every strategically placed for optimal circulation by Mitsubishi DC twin-rotary compressor heating options. by a Mitsubishi DC twin-rotary compressor heating options. in Davey’s product manager Tori in aaa hardy hardy and and weather weather safe safe aluminium aluminium Davey’sand product manager Tori Caskie Caskie pool,” says Booth. each manager one is designed to maximise the in Davey’s product Tori Caskie in a hardy hardy and and weather weather safe safe aluminium aluminium Davey’s product manager Tori Caskie alloy casing.” says their new residential pool heat pumps alloy casing.” says their new residential pool heat pumps “These plans take into consideration the shape ofsays the effectiveness of the return flow throughout alloy casing.” their new residential pool heat pumps alloy casing.” says their new residential pool heat pumps Models available include the DHP90 offer simplicity, value and reliability, and the Models value pool, the number of cleaning heads required, whereoffer they simplicity, the pool.” Models available available include include the the DHP90 DHP90 offer simplicity, value and and reliability, reliability, and and the the Models available include the DHP90 offer simplicity, value and reliability, and the (9kW), the DHP130 (13 kW), the range now has been extended to offer more (9kW), the DHP130 (13 kW), the range now has been extended to offer more Hayward EnergyLine are required and whatThe type is needed to ensure the best (9kW), the DHP130 (13 kW), the range now has been extended to offer more The Hayward EnergyLine (9kW), the DHP130 (13 kW), the range now has been extended to offer more The Hayward EnergyLine new DHP170 (17.5kW), and the powerful heating options – all of which are The Hayward EnergyLine Pro Inverter heat pump new DHP170 DHP170 (17.5kW), (17.5kW), and and the the new new powerful heating heating options –– all all of of which which are are coverage of the pool’s surfaces. Fluidra offers free designs Best-sellers new new powerful options Pro Inverter heat pump Pro Inverter heat pump new DHP170 (17.5kW), and the new powerful heating options – all of which are DHP210 (21kW). designed for extremely quiet operation. Pro Inverter heatcleaning pump system.” DHP210 (21kW). designed for extremely quiet operation. and quotes using the Caretaker in-floor Well-known brands tend to have longevity DHP210 (21kW). designed for extremely quiet operation. DHP210 (21kW). designed for extremely quiet operation. Caskie says the pumps are so quiet pool Caskie says pumps are so pool Waterco chief operating officer, Bryan Goh, says one thethe market, partly Caskie in says the pumps are because so quiet quietspare poolparts are Caskie says the pumps are so quiet pool users will barely them. circulating pool water and doubling your Commercial sector: helping users will accessible barely notice notice them. circulating pool water and in-floor doublingcleaner’s your features of their Blue Square Q360 is a and local pool shops know howCommercial users will barely notice them. circulating pool water and doubling your sector: users will barely notice them. circulating pool water systems and doubling your Commercial sector: helping “No one wants to hear a noisy pump swim season. Flexible are ideal for transition from gas helping “No one onetowants wants tothem. hear aa noisy noisy pump pump swimvalve season. Flexible systems systems are are ideal ideal for for new design. service “No to hear swim season. Flexible transition from gas “No oneaway wants to hear a noisy pump swim season. Flexible systems areirregularly ideal for transition from and gasanalytical chugging while they’re trying to enjoy those with limited roof space or Energy management chugging away while they’re trying to enjoy those with limited roof space or irregularly management and analytical “With less moving revolutionary valve “Cheap imported cleaners or unknownEnergy chugging away while they’re trying to enjoy those with limited roof space or Energy management and analytical chugging away while they’re trying toheat enjoy those with limited roofparts spaceand or airregularly irregularly Energy management and SmartConsult analytical the sanctuary of their pool. Our new shaped roofs. consultancy services firm the sanctuary of their pool. Our new heat shaped roofs. consultancy services firm SmartConsult design that propels water more effectively through brands sold by mass merchants are generally the sanctuary sanctuary of of their their pool. pool. Our Our new new heat heat shaped roofs. roofs. consultancy services services firm firm SmartConsult SmartConsult the shaped consultancy pumps are super quiet, rated down to 40dBa. “Rigid solar pool heating panels are quickly focuses primarily on reducing pumps are arepurchased super quiet, quiet, rated down to pool 40dBa. “Rigid solar pool heating panels are quickly quickly focuses primarily on on reducing reducing aquatic aquatic centres’ centres’ the“Rigid system, thepool Q360 produces cleaning results pumps only once by the owner,”focuses says primarily super rated down to 40dBa. solar heating panels are aquatic centres’ pumps arekind superofquiet, rated down to 40dBa. “Rigid solar pool heating panels are quickly focuses primarily onABOVE: reducing aquatic That’s the sound level you’ d usually gaining popularity in Australia due to their energy and infrastructure costs, The DuoX centres’ That’s the the Autopool’s kind of of sound sound level you’d d usually usually gaining popularity popularity in Australia due to to their their energy and and infrastructure infrastructure costs, costs, which which unmatched by any other pool cleaning method or Grant Craig. That’s kind level you’ gaining in Australia due energy which That’s the kind ofhe sound level you’d usually gaining popularity in design. Australia due Panels to their energy and infrastructure which onthem its costs, trolley find in aa library,” says. robust, longer lasting Rigid includes transitioning from gas find in he says. robust, longer design. Rigid Panels includes transitioning them from gas systems systems automatic poollasting cleaner,” he says. “A cheap pool cleaner quickly becomes expensive if find in aa library,” library,” he says. robust, longer lasting design. Rigid Panels includes transitioning them from find in pumps library,” he says. robust, longer lasting design. Rigid Panels includes transitioning them from gas gas systems systems The are also simple to use and set are typically designed to resist wind and over to high efficiency heat pumps. The pumps are also simple to use and set are typically designed to resist wind and over to high efficiency heat pumps. Goh says the in-floor system is virtually invisible, is it fails early on, never works or simply does not achieve The pumps pumps are are also also simple simple to to use use and and set set are typically typically designed designed to to resist resist wind wind and and over to to high high efficiency efficiency heat pumps. TOP LEFT: Fluidra’s The are over heat pumps. fully automatic and can handle high debris levels, so the job. Zodiac DuoX

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Supplying quality spa par ssfor for over 20 years par Supplying quality spa parts for over 20 years Supplying quality spa parts over 20 years Supplying quality spa parts for over 20 years parts Supplying quality spa par s for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years years Supplying quality spa parts for over 20 Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years Supplying quality spa parts for over 20 years

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April/May 2021 April/May 2021 April/May April/May 2021 2021

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October/November 2021 SPLASH! 39

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ABOVE: Fluidra’s AstralPool QB800 TOP RIGHT: The BWT Telsa 30

RIGHT: The BWT D300

“Recognised brands that have performed for many years can be trusted, including Kreepy Krauly, Zodiac, Swim Kleen, Hayward, The PoolCleaner, Dolphin, KBot and Pentair,” he says. Fluidra’s Matthew Booth says mechanical suction cleaners such as the Zodiac AX10 and AstralPool S10 are considered the company’s best-sellers. “They come equipped with dual rotating scrubbers that can tackle fine and stubborn debris, which can also be easily replaced to prolong the life of the units,” he says. “These cleaners are best suited to inground pools with small to medium debris such as small leaves and gum nuts. As these cleaners have a rotating turbine that transfers movement to the gearbox and tracks, they are not suited for installations with long thin debris such as palm leaves.” Then there’s the Zodiac G2, which is considered a simple but reliable performer that’s suitable for most pools. “This diaphragm based suction cleaner continues to be one of our best-sellers well over 10 years since its release. The disc structure provides optimal adhesion while its pliable inserts scrub the surfaces of the pool,” he says. And the free-swivelling inner cassette system ensures movement is randomised to ensure maximum coverage. “The G2 features the cassette diaphragm — the cleaner’s only moving part — and the only component likely to need regular maintenance. When the time comes to change the diaphragm, it is housed in a quick ‘twist-and-release’ cassette for easy self-maintenance,” he says.

“The size, shape, design and surface of the pool will determine what type of cleaner is most suitable, and so too will the size and type of debris that is typically a problem for the pool owner.” 40 SPLASH! October/November 2021

Fluidra rates the Polaris 280 pressure cleaner its most popular pressure cleaner. With dual vacuum jets for fast and efficient cleaning performance and a large throat inlet, this cleaner is perfect for larger debris including pesky palm leaves. “Most pressure cleaners on the market do require the use of a booster pump though, which is something that does need to be taken into consideration as this is typically something that is installed as the pool is being built,” adds Booth. When it comes to robotic cleaners, the Zodiac TX and AstralPool QG are considered lightweight entrylevel cleaners with transparent covers to make it easy to know when it’s time to empty the canister. “If you’re looking for cleaners with more intelligence and connectivity, the AstralPool QT and Zodiac EvoluX cleaners are proving to be popular as their inbuilt Sensor Nav System maps the pool to optimise its cleaning path during a smart cycle,” Booth explains. “These higher-end models also feature our patented Lift/Elevate System that guides the cleaner to the pool’s waterline where it can easily be lifted out of the water via the handle. “As the cleaner is removed, water is forced out the back of the unit to assist with the lift, making it lighter and easier to manage.” Thanks to the iAqualink control app, you can control the robotic cleaner from anywhere, at any time. “For climate-conscious customers, a keen eye will also see these cleaners are Climate Care Certified by SPASA Australia,” says Booth. Papa says Maytronics’ top two cleaners include the standard wall climber that retails for close to $2000 and the top-of-the-range model that retails for $3000. “Consumers choose these models because once they’ve done their research and potentially seen them demonstrated in their home pool, they very much see their value,” he says.

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Pros and cons

Autopool Equipment general manager Grant Craig outlines some of the pros and cons of the various automatic pool cleaners. Suction Pool Cleaners Made up of two types: random pattern cleaners and geared cleaners. Random pattern cleaners Are best for larger, more open pools with generous curves in corners and steps: • Benefits – simple operation and low maintenance. Very few moving parts. Stays in the pool 24/7. • Negatives – Don’t like sharp corners. Geared cleaners Are best for smaller, more complex shaped pools with sharp corners: • Benefits – will work in small and complex shaped pools with ease. Stays in the pool 24/7. • Negatives – generally incorporate gear boxes and many moving parts. ABOVE: The Pool Cleaner supplied by Lincoln MIDDLE: Filtrite’s RC6000 wall climbing model BOTTOM: Waterco’s Blue Square Q360 in-floor cleaner

“If they don’t buy the top-of-the-range cleaner – as they may not need all the extra features – they will generally buy the less expensive wall climber option.”

Robotic electric pool cleaners

Doubling the power

• Benefits – very powerful suction. Simply drop in the pool, press a button and off it goes.

Lincoln Pool Equipment managing director Lindsay Hartshorne says the BWT pool cleaner range features the most powerful suction of any robot on the market. “In fact, they can double their suction power through precise adjustment of the intake valves,” he says. “The closer they are to the surface being vacuumed, the more powerful the suction. Suction can be adjusted to efficiently capture the type of debris to be picked up. Thus, close to a beach for example, the intake valves can be set down low to effortlessly remove every grain of sand.” Hartshorne says the top end BWT range features an intelligent and exclusive smart navigation system that helps them move quickly and clean efficiently. “Comprised of a gyroscope and an algorithm, the navigation system scans and detects obstacles, and then computes the cleaning path,” he explains. “The cleaning cycle is shorter and the entire surface to be cleaned is covered.”

Generally made up of two types – floor-only cleaners and units that clean floors and walls.

• Negatives – needs to be removed and cleaned after each use. Higher purchase price. In-floor cleaning systems Needs to be inbuilt when the pool is being constructed. • Benefits – fully automatic. • Negative – high installation cost.

He says their 4D filter consists of elastic 3D microfibre loops, which coupled with the vibrating motion, maximises water throughput. “This enhances suction power and prevents filters from clogging. The 4D filter traps even the tiniest impurities. From leaves to grains of sand – nothing escapes.” Lincoln Pool Equipment recently launched the Telsa 30, a new rechargeable vacuum cleaner powered by lithium batteries for maximum efficiency and durability. “Ideal for medium-sized pools, the Telsa 30 effortlessly cleans debris and filters the water without requiring a hose or a cable,” he says.

Future trends

Most experts agree the popularity of robotic pool cleaners will grow among pool owners. “Clark Rubber predicts the demand for robotic cleaners will continue to grow due to their cleaning performance, pool coverage, easy set-up and operational simplicity, as well as their compatibility with energy efficient pool systems,” says Paul Rice. He believes the growing global demand for smartphone apps and connectivity will continue to influence pool cleaner technology. “With robotic cleaners, we also expect to see an increasing demand for models that are wifi October/November 2021 SPLASH! 43

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The effective water movement of the Blue Square infloor cleaning system

connected and are set-up, controlled and monitored with smartphone apps. Once pool owners view a demonstration of an advance app-controlled model, they are generally sold.” Another emerging trend in the pool cleaner space is rechargeable battery-powered handheld cleaners and battery-powered robot cleaners. “These types of affordable cleaners operate cordlessly and are ideal for spot cleaning and for vacuuming small, portable pools and spas,” says Rice. “I think the robotic pool cleaner will continue to increase its market share, with traditional suction cleaners and pressure cleaners slowly losing ground,” he says. Rob Emmett, marketing coordinator of Hayward Australia agrees, but says they need to be simpler for users to gain the full advantage of their convenience. “There has been a rush in the robotic cleaner market over recent years to add more and more advanced features to units,” he says. “This has been done to try and make pool ownership easier, but for many, the introduction features such as wifi, smart phone capability, multiple program settings and pool mapping has actually had the opposite effect – making operating a pool cleaner a complex process with the requirement to understand a myriad of tech.” Emmett says many pool owners just want something they can put in the pool, turn on and let it do its job. “This is where the AquaVac 250Li cordless cleaner comes into its own. The simplicity of use, coupled with a two-hour run time, large collection box and a fine filter, means that it does the job of cleaning a pool very well, without needing in-depth tech support to get it running.” For Sydney’s Best Pool Shop customers, Paul London believes robotic cleaners are going to continue growing in popularity. Autopool, however, has a different take. “Over the coming years, suction cleaners will become even more efficient 44 SPLASH! October/November 2021

and follow the lead from the Kreepy Krauly rX-Tank with crossover technology between suction cleaners and robotic cleaners,” Grant Craig predicts. “For robotic cleaners, we may see advancements where charging plates replace power cords and cables. After charging on the plate, users simply drop the cleaner in the pool for it to do its job before being removed from the pool and placed back on the charging plate for next use.” Craig also believes that not only will robotic cleaners become smarter but also more streamlined. “There will be less need for cables while cameras and artificial intelligence features will provide accurate debris detection,” he says. n

ABOVE: Waterco’s rX Tank Vortex BOTTOM: Waterco’s Sprinta Plus

Contacts

Fluidra: www.fluidra.com.au Hayward: www.hayward-pool.com.au Kreepy Krauly: www.kreepykrauly.com.au Lincoln Pool Equipment: www.linc.com.au Maytronics: www.maytronics.com Sydney’s Best Pool Shop: www.sbps.com.au Swimart: www.swimart.com.au Waterco: www.waterco.com.au

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INFORMATION

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02 8924 1526

PHOSPHATES AND SALT CHLORINATED POOLS Salt Chlorinators are simple to operate and easy to maintain, and these are probably a couple of the main reason why they have become so popular to use and are so often recommended by Pool Professionals as the way to go in pool sanitisation. They provide pool owners with healthy and sparkling water using a minimum of time and effort and without the ongoing maintenance that is required in traditional chlorine pools. We’ve found however, that in describing to pool owners the most important points to be aware of in order to run a Salt Chlorinated Pool in a trouble and hassle free manner, there is one factor that is very often omitted to warn and advise them about – The problems that phosphates in the water can cause to salt chlorinated systems. WHAT ARE PHOSPHATES? Phosphates are compounds of phosphorous ions and other elements, such as sodium, calcium, or potassium and they are found basically everywhere and can be introduced into swimming pools from a multitude of sources. These include fertilizers, organic debris and soil, detergent cleaners, some tile cleaners and metal sequestering chemicals. Phosphate can also come from rain, human perspiration and urine. To help understand the problems caused by phosphates in Salt Chlorinated Systems it’s probably best to first consider exactly how a Salt Chlorinator operates.

SALT CHLORINATOR OPERATION Salt Chlorinators create chlorine using electrolysis. Salt is added to the pool water, and this water, now containing salt, enters into the pool’s Salt Chlorinator and passes through the Salt Cell. The Salt Cell is where electrolysis takes place. During electrolysis, a low-voltage electrical current passes between two electrodes. One electrode, the anode, is positively charged and the other, the cathode, is negatively charged. When the salt water molecules pass between these two oppositely charged electrodes, the molecules are pulled apart, or split. The split creates hydrogen gas and hypochlorous acid. The hydrogen gas leaves the pool in bubbles and the hypochlorous acid, or free available chlorine, sanitises the pool water, reverts back to salt, and the process begins again. When Salt Chlorinators are working properly, they are continuously producing free available chlorine at set levels.

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Most Salt Chlorinator manufacturers will confirm that whenever there is a problem with production of free available chlorine, a high level of phosphate in the water could well be the cause.

CHLORINATOR PROBLEMS There are basically 3 things that can cause a Salt Chlorinated System to malfunction 1. Insufficient power to the Salt Cell 2. Insufficient salt in the water 3. Problems with electrodes 2 of these 3 reasons for malfunction can be attributed to phosphates 1. Insufficient salt in the water 2. Problems with electrodes

INSUFFICIENT SALT IN THE WATER What is the reason that a System that, seemingly, one day has adequate amounts of salt in the water to function efficiently and has insufficient amounts the next day? Algae is commonly encountered in virtually every pool and a Salt Chlorinated pool, operating solely on the workings of its sanitiser, has to utilise the salt to deal with the algae. In simple terms, as the algae grow it is left to the sanitiser alone to kill it as it is the only available chemical in the water suitable to do so.

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1800 64 POOL 7 6 6 5 info@lochlor.com.au wwlochlor.com.au w.lochlor.com.au

PHOSPHATES AND SALT CHLORINATED POOLS However, phosphates are food for the algae, in fact the primary food. The more the phosphate level in the water grows above a normal level, the more food that is provided to the algae resulting in them growing faster and in greater volume. The existing salt/chlorine, working alone, then becomes insufficient and inadequate to kill these higher level of algae. Very quickly, a pool become filled with algae and the chlorine level will have dropped, not because the Salt Chlorinator has created less and not enough chlorine, but because more chlorine has been utilised to kill the algae and less has been left to sanitise the water. In a nutshell, high phosphate levels reduce the efficacy of the sanitiser as well as causing the problem of leaving insufficient salt/chlorine in the water.

PROBLEMS WITH ELECTRODES When a Salt Chlorinator begins to fail, it will not produce sufficient free chlorine to keep up with demand. Dirty or calcified cells that need to be cleaned are one of the most common reasons for a unit failing to operate and there is one main factor to consider first when this occurs and that is the presence of phosphates in the pool water. Electrolysis is the key to the operation of a Salt Chlorinated System. The salt cell and electrodes need to be clean and free from corrosion or other intrusions in order to allow the electrical current to flow freely and do its job efficiently. Some phosphates (i.e. Calcium Phosphate) are known to adhere to metal and a coating of phosphates on the electrodes can disrupt the electrical current and slow down the electrolysis. When phosphates attach to metals, they attach to the anode and cause an interference with the flow of electrons between the anode and the cathode of the Salt Chlorinator. Higher levels of phosphates definitely interfere with and impair the normal operation of Salt Chlorinated Systems.

STAINING FROM METALS? Staining from metals is more prevalent in Salt Chlorinated pools due to the potential of galvanic corrosion from the high TDS of the salt and various different metals that may be present in the water. Salt Chlorinator manufacturers recommend the use of a metal sequestering agent to protect against this occurring. However, most metal sequestering products are phosphonic or phosphoric acid based formulas. When these are added to a salt pool, the result will be a breakdown of the phosphates within the product, and this will again cause problems for the Salt Chlorinator having to deal with the additional phosphates in the water. It is definitely a very good idea to use a sequestering agent regularly in a salt pool as a preventative against possible metal staining. However, it is best to use a phosphate free metal sequestering product such as Lo-Chlor AQUAGUARD CSM to ensure that you are not creating the additional problems that alternative products may bring by introducing more phosphates to the water.

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RECOMMENDATIONS PHOSPHATE & ALGAE 1. Make it routine practice to test EVERY POOL for phosphates. 2. Dependant on the level of phosphates present recommend that either Lo-Chlor STARVER® X or Lo-Chlor STARVER® M be added to the pool. Lo-Chlor STARVER® X should be used when the phosphate level is 2ppm or above. Lo-Chlor STARVER® M should be used when the phosphate level is below 2ppm. Lo-Chlor STARVER®M should also be used ongoing as a preventative against phosphates. Used regularly, it will keep the phosphate level as close to zero as possible. 3. Even if the phosphate reading is ZERO, recommend the regular use of Lo-Chlor STARVER® M as a preventative against the problems that phosphates can create in a salt pool. 4. Recommend the regular use of Lo-Chlor POOL ALGAECIDE to be used in conjunction with Lo-Chlor STARVER® M as an added protection against the occurrence of algae. METAL STAINING 1. Recommend the regular use of Lo-Chlor AQUAGUARD CSM to prevent the possible occurrence of metal staining in the pool.

CONCLUSION The regular additions of Lo-Chlor STARVER® M and Lo-Chlor POOL ALGAECIDE to combat and prevent the occurrence of both phosphates and algae will enable the Salt Chlorinator to perform the job that it was designed for, sanitising the pool, with greater and more economical efficacy. Using Lo-Chlor STARVER® X, Lo-Chlor STARVER® M, Lo-Chlor POOL ALGAECIDE and Lo-Chlor AQUAGUARD CSM in harmony with the Salt Chlorinator will also reduce the time and expense involved in correcting the problems that relying on a sanitiser alone as a cure all for everything can bring.

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1800 64 POOL 7 6 6 5 info@lochlor.com.au wwlochlor.com.au w.lochlor.com.au

feature

Liquid Blue Pools wins

2021 National Pool of the Year

ABOVE: The 2021 National Pool of the Year is designed to blend into the garden while still making a powerful statement. Images: Patrick Redmond

he 2021 National Pool & Spa Awards of Excellence were held in September with the winner of the coveted National Pool of the Year Award going to Liquid Blue Pools. This amazing swimming pool features the world’s largest single-piece acrylic panel ever used in a swimming pool. Sourced from the USA, the panel is more than 13 metres long. “There were huge challenges to designing and installing such a large panel,” says Andrew Plithakis, Liquid Blue Pools director.

“I’ve got to give credit to the clients, they were a dream to work for. There was never any pressure, never any issue with them and I still have such a good relationship with them.” “A normal large panel would take one crane to get into place. This required two working in tandem to get it onto site. Then we had to prepare the panel for a couple of days and get the cranes back in to put it in place,” he says. Because of the enormous water pressure that would be pushing against the panel, it was designed with a bow that would straighten out once the pool is filled with water. “The engineering company had to design a rebate for the panel to sit in, which was bowed but 48 SPLASH! October/November 2021

would also hold the straightened panel. It was quite a challenge.” Plithakis says the clients – a family with a small son – were amazing, and basically gave him a blank canvas to work with. Once he showed them a computergenerated 3D design of the pool with the big acrylic panel, they were sold. “I’ve got to give credit to the clients, they were a dream to work for. There was never any pressure, never any issue with them and I still have such a good relationship with them.” Although they were enthusiastic about the panel, Plithakis kept the bubbler feature as a surprise for them. He came up with the idea of the long row of jets highlighting the acrylic window and designed it in conjunction with Pentair who did the hydraulics on the pool and supplied the equipment. “It was created with a looped air system to generate even pressure so the jets bubble at the same height and same time,” he says. The clients were thrilled when they saw the finished pool and the bubbler feature and were over the moon when the pool won the Victorian award for best pool. Then came the big awards. “When it won Pool of the Year Victoria they were happy – when it won Pool of the Year Australia they were ecstatic!” Plithakis says winning the award was overwhelming for him and his team. “To get recognised nationally and to get an accolade like National Pool of the Year – to say it’s a proud moment is an understatement. All the hard work you do day to day, then to get the satisfaction of creating a

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At more than 13 metres long, this is the largest acrylic pool panel in the world

pool like this – then to win the Australian award – it just puts it all in perspective. “It’s a team effort, and as much as people were calling me to congratulate me, all the staff were involved and are a part of it, as well as the great support we received from suppliers.” As well as Pentair working with them on the hydraulics, Plithakis also wants to mention Spa Electrics who redesigned some of their lighting products specifically for this pool. The pool is heated by Sunbather solar and Pentair gas, with a Paramount in-floor cleaning system, dosed

mineral-based sanitisation and aqua-green ceramic tiles from The Pool Tile Company. “The clients were very interested in the environment, and they wanted the pool colour to blend in naturally with the garden and tennis court,” he says. The pool uses energy-efficient variable speed pumps that can run on low speed throughout the day. The moat was put in place to create a spill-over, and also to eliminate the need for a pool fence. “That pool is going to be hard to top,” he says. “But we’re always looking to push the envelope when it comes to design and construction – it’s a pretty hard one to beat but we look forward to future challenges and pushing the envelope even further.” n

BELOW: The aqua-green tiles and spill-over help the pool fit seamlessly into the formal garden LEFT: The bubbler feature was created with a looped air system to generate even pressure so the jets bubble at the same height and same time

Liquid Blue Pools

Liquid Blue Pools has more than 17 years of experience in the swimming pool and construction industries. The company builds between 15 and 20 bespoke pools each year throughout Melbourne’s metropolitan area, focusing on luxury, detailed pools of the highest quality. Contact: www.liquidblue.net.au

October/November 2021 SPLASH! 49

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2021 SPASA

National Awards of Excellence

Pool of the Year

Concrete Pool up to $60,000:

Pool of the Year: Liquid Blue Pools

Gold: Blue Haven Pools

Finalists: Cloud 9 Pools; Elite

Finalists: Ezy Living Pools;

The major awards went to:

Pools & Landscapes; Leader Pools; Norfolk Pools

Horizon Pools; P&B Concrete Pools; Rainwise Clearview

Construction and Concrete Pool Awards

Construction Tradesperson Award:

Best Concrete Pool Builder:

Courtyard/Plunge Pool:

Gold: Laguna Pools & Spas

Gold: Cloud 9 Pools

Finalists: Ecozen Pools + Landscapes;

Finalists: Boardwalk Pools; Brisbane

Elite Pools & Landscapes; Freedom Pools; Graziani Pools & Landscapes

Prestige Plunge Pools; Elite Pools & Landscapes; Laguna Pools & Spas; Leader Pools

he SPASA National Awards of Excellence were recently held, showcasing the best the pool and spa industry has to offer and resulting in hundreds of award winners and finalists being recognised. Pool of the Year: Liquid Blue Pools Business of the Year: Europe Imports Commercial Project of the Year: Aloha Pools Product of the Year: Narellan Pools Professional of the Year: Elaine Kalache of Spa World Spa of the Year: Aloha Pools Best Pool Store: The Poolstore Warehouse Best Concrete Pool Builder: Laguna Pools & Spas

Gold: Hawkesbury Pools

Best Fibreglass Pool Builder: Aqua Technics

Concrete Pool over $120,000:

Best Prefabricated Composite Pool Builder: Brisbane Prestige Plunge Pools

Gold: Liquid Blue Pools

Pool & Spa Combination - Concrete:

Finalists: Aquastone Pools &

Gold: Blue Stone Pools

Landscapes; Elite Pools & Landscapes; Graziani Pools & Landscapes; Leader Pools; Norfolk Pools; Pool Concepts

Finalists: Aqua Living Pools; Dynamic

Concrete Pool up to $120,000:

Best Mobile Service Business: Davison Pool & Spa Service Best Professional Service Business: Building Approvals and Advice Best Spa Retailer: Endless Pools & Spas

Pool Designs; Elite Pools & Landscapes; Leader Pools; Liquid Blue Pools

Best Supplier: Sunbather

Gold: Leader Pools

Pool & Spa Combination Fibreglass:

On the following pages is a full list of all winners and finalists, organised into relevant groups.

Finalists: Coastline Pools; Ezy Living

Gold: Narellan Pools Port Phillip

Pools; Imperial Pools; Laguna Pools & Spas; Splash Constructions SA

Finalists: Barrier Reef Pools; Freedom

50 SPLASH! October/November 2021

Pools; Hawkesbury Pools; Narellan Pools

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Enclosed/Indoor Pool:

Fibreglass Pool over $60,000:

Gold: Boardwalk Pools

Gold: Leisure Pools North Brisbane

Finalists: Freedom Pools; Leader Pools

Finalists: Barrier Reef Pools; Capital Fibreglass Pools;

Lap Pool - Concrete: Gold: Laguna Pools & Spas Finalists: Elite Pools & Landscapes; Ezy Living Pools; The Concrete Pool Company; Zen Building, Pools and Landscapes

Compass Pools Australia Sydney; Horizon Pools; Outside Developments; PoolQuip

Fibreglass Pool up to $40,000: Gold: Riverscape Landscaping & Pools Finalists: Coast2Coast Pools; Factory Pools Perth; Local Pools & Spas; Shipping Container Pools

Fibreglass, Modular and Vinyl Lined Pools ABOVE: Best Concrete Pool Builder, Laguna Pools

Best Fibreglass Pool Builder:

TOP RIGHT: Concrete Pool up to $120,000, Leader Pools

Finalists: Capital Fibreglass Pools; Hawkesbury Pools; My

BELOW: Product of the Year: Narellan Pools

Gold: Aqua Technics Fibreglass Pool Easy; Rainwise Clearview; Rainwise Coburg

Best Prefabricated Composite Pool Builder: Gold: Brisbane Prestige Plunge Pools

Fibreglass Pool up to $60,000: Gold: Riverscape Landscaping & Pools Finalists: Barrier Reef Pools; Capital Fibreglass Pools; Local Pools & Spas; My Fibreglass Pool Easy; Tanzanite Pools

Prefabricated Composite Pool over $30,000: Gold: Brisbane Prestige Plunge Pools Prefabricated Composite Pool up to $30,000: Gold: Brisbane Prestige Plunge Pools Vinyl Lined Commercial Pool up to $250,000: Gold: Aqualon Interiors Finalist: Add A Splash Pools Vinyl Lined In-ground Pool: Gold: Unique Freeform Pools Finalist: Aqualon Interiors Vinyl Lined Modular Pool: Gold: Classic Pools Finalist: Classic Pools Lap Pool - Fibreglass: Gold: Shipping Container Pools Finalists: Buccaneer Pools; Coastline Pools; Everclear Pool Solutions; Narellan Pools October/November 2021 SPLASH! 51

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Aquaguard® X – an exciting new range of pool gelcoats, manufactured in Australia, to withstand harsh outdoor conditions Aquaguard® pool gelcoats have long been the flagship product of our offering to the local and global composite pool markets with over 20 years of proven field history.

•

Improved UV resistance, protecting the finish of your pool for many years

x. ne

Aquaguard® X gelcoats are an exciting new range of pool gelcoats from allnex Composites, proudly manufactured in Australia, and designed to withstand our harsh outdoor conditions. They are high performance finishes for the manufacture of composite swimming pools exhibiting high durability, outstanding UV protection, weathering and chemical resistance properties. Benefits

High Performance Surface Coating

A striking and visually appealing cosmetic finish with exceptional durability

High Quality Gelcoat Pigments

Vibrant and long-lasting colours

Outstanding UV Protection

The Aquaguard® X technology protects the decorative finishes from harsh effects of the sun

Excellent Chemical Resistance

Products are tested extensively for chemical fade resistance to ensure a longer lifespan for the cosmetic finish

•

Increased colour retention during outdoor exposure

•

Superior aesthetics of laminate during service life which maintains the original cosmetic appearance for a longer period

Aquaguard® X gelcoats are available in a range of contemporary colours and striking finishes. For more information, please contact allnex on 1800 789 607 or visit www.allnex.com

m co

Product Features

www.allnex.com

Performance Advantages: • Improved chemical (chlorine) & water resistance

feature

ABOVE: Fibreglass Lap Pool, Shipping Container Pools

Spa Awards

TOP RIGHT: Fibreglass Pool over $60,000, Leisure Pools North Brisbane

Gold: Aloha Pools

Best Multi-Location Pool Store: Gold: Allans Pool Shop

Spa of the Year:

Finalist: The Pool Shop Group

Finalists: Dynamic Pool Designs; Leader Pools;

Best New Pool Store:

Norfolk Pools

Gold: Pool Builders Pool Shop

Best Spa Retailer: Gold: Endless Pools & Spas Finalists: Pool and Spa World; Spa World Best Swim Spa: Gold: Spa Choice Finalist: Spa World Spa Sales Representative Award:

Finalists: Aquaman Pools; Sydney’s Best Pool Service Best Online Pool Store: Gold: Laguna Lifestyle Finalist: Pool Builders Pool Shop Best Professional Service Business: Gold: Building Approvals and Advice Finalists: Advanced Pools; NCS Pool Heating Systems; Pool Robotics Perth; Pooltronics

Gold: Spa World, Michelle Pratt Finalists: Spa World, Elaine Kalache; Spa World,

Best Safety Barrier:

Nicole Reid

Gold: Norfolk Pools

In-ground Concrete Spa: Gold: Apex Pools & Spas Finalists: Boardwalk Pools; Dynamic Pool Designs; Leader Pools; Norfolk Pools

In-ground Fibreglass Spa:

Finalists: Dolphin Fencing; Metalworks Best Single Location Pool Store: Gold: Everclear Pool Solutions Finalists: Davison Pool & Spa Service; PK Pool & Spa Care; Swimart Jindalee; The Poolstore Warehouse

Gold: Local Pools & Spas Finalists: Endless Pools & Spas; Freedom Pools & Spas

Display Pool/Centre: Gold: Apex Pools & Spas

Portable Spa:

Finalists: Aqua Technics; Blue Haven Pools;

Gold: Aloha Pools

Freedom Pools

Retail and Service Awards

In-Field Service Technician Award:

Best Pool Store: Gold: The Poolstore Warehouse Finalists: Davison Pool & Spa Service; Everclear Pool

Gold: Poolwerx, David Wright Finalists: Advanced Pools, Karl Piteo; Clark Rubber – Bendigo, Daniel Flett; Clark Rubber – Campbelltown, Shannon Lynch

Solutions; Swimart Jindalee; The Pool Shop Group

Retail Service Technician Award: Best Mobile Service Business:

Gold: Pool Robotics Perth

Gold: Davison Pool & Spa Service

Finalists: Advanced Pools, Marc Piteo; Poolwerx,

Finalists: Acacia Pool Service; Clark Rubber –

Jack Culhane

Bendigo; Halogen Pools; Pool Assist October/November 2021 SPLASH! 53

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Commercial Pool up to $1,000,000: Gold: Hydrilla Finalists: Aloha Pools; Leader Pools Commercial Pool up to $500,000: Gold: Momentum Pools Finalists: Endeavour Pools & Spas; Imperial Pools; South Pacific Pools; Sundollar Pools

Fibreglass Commercial Pool up to $250,000: Gold: Aqua Technics Commercial ABOVE: Best Prefabricated Composite Pool Builder, Brisbane Prestige Plunge Pools

Commercial Awards

Commercial Renovation:

Commercial Project of the Year:

Finalists: Adelaide Classic Pools; Leaky Finders

Gold: Imperial Pools

Gold: Aloha Pools Finalists: Hydrilla; Leader Pools; Surfside Pools

Commercial Spa:

Commercial; Waterforms International

Gold: Aloha Pools Finalists: Imperial Pools

Commercial Pool over $1,000,000: Gold: Aloha Pools

Commercial System:

Finalist: Surfside Pools Commercial

Gold: PoolQuip Finalists: EvoHeat; Hydrilla; S.R.Smith, LLC

ChloroMatic ™

Complete Pool Chlorination and Chemistry Control System • Completely plug and play - means that there’s no need for hard wiring • Easy to install and program - simple installation

and intuitive user interface

• Easily upgrade your Davey ChloroMatic Nipper installation • User friendly app - gives you control at your fingertips • Suitable for pools up to 175,000 litres

ww w.daveywater.com daveywater.com

54 SPLASH! October/November 2021

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Commercial Water Display:

Supplier Salesperson Award:

Gold: Waterforms International

Gold: Europe Imports, Ashley Guevara

Finalist: Unique Freeform Pools

Finalists: Fluidra Australia, Luke Millett; Heliocol Solar South Australia, Todd Moore; Sunbather, Greg Badcock

Community Project: Gold: Hydrilla

Innovative Product Award:

Concrete Commercial Pool up to $250,000:

Finalists: Narellan Pools; Pentair Water Australia;

Gold: Ecozen Pools + Landscapes Finalists: Imperial Pools; Jade Swimming Pools

Product and Supplier Awards Product of the Year: Gold: Narellan Pools Finalists: Aquea; Naked Pools; Poolside Living; TPEC Australia

Gold: Aquea Poolside Living; TPEC Australia; Waterco Limited

BELOW: Spa of the Year, Aloha Pools

New Product Award: Gold: Leaky Finders Finalists: Ascon Pool; EvoHeat; Naked Pools; Waterco Limited

Business and Professional Awards Business of the Year:

Sustainable Product Award:

Gold: Europe Imports

Gold: Boss Solar

Finalists: Capital Fibreglass Pools;

Finalists: EvoHeat; Maytronics Australia

Everclear Pool Solutions; Halogen Pools; Laguna Pools & Spas

Looking for a change? ARE YOU WANTING THIS FROM YOUR SUPPLIER? 3 NO REBRANDING EXISTING EQUIPMENT WITH NEW BRAND’S 3 Friendly and helpful staff 3 Talk to the same person every-time 3 A family business that understands your business 3 Everything under one roof 3 Fast lead times 3 Good old fashion service 3 Fantastic pricing 3 Honest and reliable 3 Real people answering your call 3 Actually prompt follow up 3 A Supplier that cares about your business not just the sale

Come join us at the last TRUE distributor in the Pool Industry

RAINBOW POOL PRODUCTS PTY LTD

Where the service is!

Make the call today – 07 3849 5385 Our team is ready to welcome you!

October/November 2021 SPLASH! 55

Wed 22 - Thu 23 JUNE 2022 Gold Coast Convention and Exhibition Centre

NEW

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For more information visit www.splashexpo.com.au or call 1300 789 845 Owned By

Media Partner

Organised By

Platinum Sponsor

Gold Sponsor

Silver Sponsor

feature Construction Tradesperson Award: Gold: Hawkesbury Pools, Greg White Marketing Campaign Award: Gold: Boss Solar Finalists: Australian Energy Systems; Boss Solar; Clark Rubber Franchising; Hydrilla; Kreepy Krauly

Professional of the Year: Gold: Spa World, Elaine Kalache Finalists: Dynamic Pool Designs, Lee Passmore; Elite Pools

Sustainability, renovation, innovation and features ABOVE: Fibreglass Commercial Pool up to $250,000, Aqua Technics Commercial

Sustainable Project: Gold: EvoHeat

& Landscapes, Anthony Scaffidi; Fluidra Australia, Luke Millett; Poolwerx, David Wright

Finalists: Brisbane Prestige Plunge Pools; Laguna Pools &

Operational Excellence Award:

Innovative Project: Gold: S.R.Smith, LLC

Gold: Allan’s Pool Shop, Mick Huxley

Finalists: Aloha Pools; Boardwalk Pools; Leader Pools;

Finalists: Hawkesbury Pools, Margaret White; Hayward Pool

Norfolk Pools; OMG Pools

Spas; Leader Pools

Products; Heliocol Solar South Australia, Todd Moore

International Project Finalists: Pool & Spa Barrier Inspector Award:

Gold: S.R.Smith, LLC

Gold: Summer Daze Pools and Inspections, Anita Zaplin Finalist: EnGage Building Inspections, Jeanette Gage

Renovation over $30,000: Gold: Jagun Pools + Landscapes

Pool Designer Award:

Finalists: Add A Splash Pools; Adelaide Classic Pools; Apex

Gold: Franklin Pools Australia, Dave Franklin

Pools & Spas; Aquastone Pools and Landscapes; Leader Pools

Finalists: Ecozen Pools + Landscapes, Rhiannon Royall; Elite Pools & Landscapes, Anthony Scaffidi; Landscapes WA, Ryan Pontifex; Wisdom Pools and Landscapes, Jarryd Quinnell

Renovation up to $30,000: Gold: Aquastone Pools and Landscapes Finalists: Adelaide Classic Pools; Aqualon Interiors;

Pool Landscape Design:

Outdoor Society; Pride in Pools

Gold: Urban Escape Finalists: Elite Pools & Landscapes; Franklin

Residential Lighting Feature:

Pools Australia; Landscapes WA; Pool Fab Pool and Landscape Creations

Gold: Transform Pools and Spas Finalists: Leader Pools; Maleco Pool & Spa Cover; Norfolk Pools

Pool Sales Representative Award: Gold: Norfolk Pools, Danica Vansleve Finalists: Barrier Reef Group; Dynamic Pool Designs, Lee Passmore; Endless Pools & Spas, Rachel Williams

BELOW: Fibreglass Pool up to $60,000: Gold: Riverscape Landscaping & Pools

Residential Water Feature: Gold: Norfolk Pools Finalists: Jade Swimming Pools; Leader Pools; Riverscape Landscaping & Pools; The Concrete Pool Company

Best Supplier: Gold: Sunbather Finalists: Austral Pool Solutions; Australian Innovative Systems; Europe Imports; Focus Products; Reece Irrigation & Pools; Waterco

Education & Training Excellence Award: Gold: Fluidra Australia Finalists: Clark Rubber Franchising; Waterco Rising Star Award: Gold: Fluidra Australia, Tiana Cannon Finalists: Everclear Pool Solutions, Craig Hain; Pool Logic; Spa World, Theo Katzourakis October/November 2021 SPLASH! 57

Commercial Pool Technician Program The program is based on the following units of competency; • SISCAQU001 - Test pool water quality The new Commercial Pool Technician Program (CPT) is proudly delivered by IRLearning and is endorsed by the peak swimming pool and spa industry body, SPASA Australia. The Program meets the various requirements nationally for commercial pool technicians and those charged with maintaining lower risk levelled aquatic centres.

• SISCAQU003 - Maintain aquatic facility plant and equipment • SISCAQU004 - Develop and implement pool water maintenance procedures • SISCAQU005 - Develop and implement aquatic facility maintenance procedures • BSBRSK401 - Identify risk and apply risk management processes

From $380* *Visit www.irlearning.com to check state and territory requirements. IRLearning also offers the full Certificate III and Certificate IV in Swimming Pool and Spa Service - as in some states (Victoria and Queensland) for higher risk pools, operators require the full qualification.

Wherever you want to go, IRLearning will help you get there!

The program covers: • Correct water testing procedures and recording results • Water quality issues and corrective actions • Microbiological testing procedures and parameters of safe operation. • Responses to various bather incidents – faecal and non-faecal

Get Qualified through IRLearning and receive the Commercial Pool Technician Certificate. Flexible delivery allows students to complete the CPT program via correspondence or face to face instruction (where offered).

• Disinfection requirements for commercial operations • Maintenance requirements of plant and equipment – including maintenance log completion and designing site-specific maintenance checklists and plans • Troubleshooting plant and equipment issues – initiating appropriate corrective actions • Record keeping for site-specific pool water testing and maintenance procedures • Having site-specific identification and management process to eliminate or minimise risk

Visit: www.irlearning.com | Call: 1800 802 482 Email: training@irlearning.com | RTO: 6235

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The beautiful symmetry of synchronised swimming All images by Brad Walls

60 SPLASH! October/November 2021

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ust like the old Busby Berkely musicals, synchronised swimming is best viewed from above. As a point of interest, many of those old aquatic Hollywood movies starred local swimming legend Annette Kellerman, who has a pool named after her in Sydney’s Enmore. The visual representation of synchronised (or artistic) swimming also has a Sydney connection, with awardwinning fine art aerial photographer Brad Walls, also known as Bradscanvas, releasing a photographic series titled Water Geomaids. Originally, Walls gained popularity for his aerial photos of athletes and swimming pools. He was a finalist in the 2021 Sony World Photography Awards in two categories, the 2021 Fine Art Photography Awards, and won a 2021 Prestigious Commarts Photography prize. Synchronised swimming photography seemed an obvious next step. “I was surprised at the lack of imagery capturing the shapes and patterns that synchronized swimmers create,” he says. As he had already had previous experience in keenly capturing the arts of diving, gymnastics, tennis and ballet, he knew that synchronised swimming aligned perfectly with his aesthetic, leveraging synchronicity and symmetry. He teamed up with a Sydney-based synchronised swimming team choreographed by Katrina Ann, a former competitor who has competed at the Commonwealth Games and in multiple World Championships. Ann jumped at the chance to work with Walls. “Artistic swimmers spend hours every day working to achieve perfection,” she says. “With Brad’s eye for detail, perspective and creativity, we were able to showcase our hard work that is often lost to the naked eye.” Walls drew the geometric shapes he wanted to form on paper and create in the pool. Utilising these drawings, Walls and Ann collaborated closely together in order to bring the drawings to life. “Our aim was to cherry-pick static positions from routines that build repetition of form and geometric sequences,” he says. While Walls meticulously plans out all of his shots beforehand, the result is 80 per cent planned and 20 per cent impromptu. He says that despite intricate planning, sometimes the best shot is the one that is unplanned. “That is the embodiment of art.” Contact: Brad Walls, 0481 132 447; https://www.bradscanvas.com/water-geomaids; https://www.instagram.com/bradscanvas n October/November 2021 SPLASH! 61

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Installing an in-floor cleaner The Eclipse in-floor drain features a discreet circular channel providing maximum flow while efficiently removing debris from the pool floor

An eco-friendly, invisible drainage solution

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62 SPLASH! October/November 2021

www.everhard.com.au

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ark Glover from Landmark Pools in Victoria was looking for a reliable in-floor cleaning system that would ensure his clients spent more time enjoying their new swimming pool than cleaning it. In-floor cleaning systems are one of those solutions that do all the hard work for you. Consisting of a series of small, inconspicuous pop-up cleaning heads, they are installed flush throughout the pool floor, steps and benches during construction. Time saving, energy efficient, user-friendly – these are just some of the reasons to entice new pool owners invest in automated equipment to help maintain sparkling water. Waterco sales representative Darrin Feldman suggested to Glover that he use Blue Square Q360, and also identified the pumps best suited for the conditions. “My requirements were a competent in-floor system that suited the heavily treed area,” says Glover. “This pool also has a spillway tank that required a separate circulation system. “Darrin suggested suitable pumps to achieve the desired result – Waterco’s Hydrostorm Eco-V variable 1.5hp for the filtration, Hydrostorm 1.5hp for the in-floor and a Supatuf ECO 1.0hp for the spillway.”

Cleaning the pool while you relax

While in-floor cleaning systems have been around for years, Glover particularly likes the hidden nature of Blue Square.

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Laying the pipework

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raft

1300 498 819 info@spa-craft.com.au www.spa-craft.com.au Head Office: 20 Curtis Road, Mulgrave NSW 2756

.co m.

VIC Branch: 13 Lieber Grove, Carrum Downs VIC 3201

October/November 2021 SPLASH! 63

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“Blue Square’s drain is so small it’s virtually invisible on the pool floor,” he says. “Which looks a lot better aesthetically.” With less moving parts and a revolutionary valve design that propels water more effectively through the system, Blue Square cleans the entire pool even while you swim.

User-friendly

The process of installing the in-floor pool cleaning system is easy. The builder simply sends the plans through and Waterco calculates the measurements. Glover was very happy with the process. “Installation benefits have been a great looking pool that is userfriendly due to the efficiency of Waterco’s high-quality products,” says Glover. “Furthermore, Waterco has over a long period of time provided great products and their follow-up service is always prompt.” Contact: www.infloorpoolcleaning.com.au n Directed by the Q360 valve the jet activate in sequence pushing dirt and debris towards the in-floor drain

Now wit hs pas ac on tr ac ts

CRM - Design (3D Calcs) - Quote - Gallery - Document Management

Save 50% Time | Quote On-Site | Impress Customers | Convert More Sales PSQ is a technology partner of SPASA Australia

64 SPLASH! October/November 2021

www.poolsitequote.com www.poolsitequote.com 1300 331 123

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The equipment including the Hydrostorm ECO-V variable 1.5hp for the filtration, Hydrostorm 1.5hp for the in-floor and a Supatuf ECO 1.0hp for the spillway

The circular drain being installed

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feature To much enquiry can seem overwhelming, but it can be managed with the help of automation

Controlling the flood of enquiry with automation

hen you ask pool builders (in Australia, the US or just about anywhere in world) about the last pool construction season, you will likely hear words such as “crazy,” “frenetic,” and “chaotic.” A great blessing, no doubt, to have so much pent-up demand suddenly released on the industry, quickly allaying any fears that

•S erious supply chain challenges, extending everywhere from pool shells to equipment, valves, plumbing and steel, to such basics as concrete and chlorine. • And rolling on-and-off restrictions and shutdowns, further cramping your ability to respond to the overwhelming demand. And while we all anxiously look forward to getting this pandemic (and all its

“That’s more than two dozen easy-to-implement steps of automation, which is two dozen things none of your people will have to do anymore.” the pandemic would crush our businesses. But my goodness! How much of this enthusiasm can we take? To put it in perspective, we have: • Overwhelming demand from homeowners, beyond anything we’ve seen before. • W idespread labour shortages in skilled trades as well as salespeople, pool techs and office staff.

66 SPLASH! October/November 2021

variants) behind us, it would seem that the “workcation” and “staycation” attitudes that fuelled the last season into a frenzy are going to continue through this new season as well. Maybe not as bad (as in “busy/crazy”) as 2020-2021, but even if this season’s increased demand is only half of what it was last year, it’s still likely to be more than you did the

year before, and more than you can gracefully handle in 2022. So it looks like you’ve got another year of being pushed to your limits, and “drinking from a fire hose ”. Now if you had access to unlimited staff, you could just keep throwing warm bodies at the problem, and balloon your operations up to handle all the added demand. But as we all know, that extra staff is exceedingly tough to find right now. That’s why all pool builders should now be looking at automation.

Working smarter not harder

When I first got into this industry 15 years ago, I quickly figured out that “drip marketing” would be a vital part of any pool industry marketing strategy. We would need a great looking website, a tempting low risk offer, and then a series of messages that would automatically drip-drip-drip on the prospects until they were finally ready to buy. That was a good start. But something was missing. It didn’t take into account any changes in the prospect’s behaviour. That’s when we evolved to “Phase 2” of marketing automation: Use a sales/marketing client relationship management system (CRM) to manage and monitor all your leads. Now the business manager and/or sales manager could more readily keep tabs on all the prospects, clients and sales activities. And with most modern CRMs, everything is now “in the cloud,” so you can check the status and activities from anywhere. But then last year, we were blind-sided with the overwhelming burst in demand for new pools (and repairs, and renovations, and just about anything else to make the home more enjoyable).

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Automation for prospects

If I were a pool builder, here are just a few pieces of automation I would put in place: • An auto-reply “thank you” email to every inquiry, letting them know how soon we’ll get back to them. (Especially if our ability to respond will be delayed because of overwhelming demand!) • A second email with video, to introduce them to their designer. • It would include a link to the designer’s calendar, so the prospect can schedule an appointment, based on the salesperson’s availability. •A utomation will add the appointment to the prospect’s calendar and the designer/salesperson’s calendar, to confirm the upcoming meeting. • Another email (or text message) will go out the day before the meeting, reminding them of the meeting, and telling them what to bring to the meeting, and how to be prepared. • Another text message would go out 45 minutes before the meeting, once again to confirm the time and location, and eliminate “no-shows.” • The salesman could even be notified if and when a prospect watches a video, clicks a link or views a proposal. • And conversely, NOT watching the video within X number of days could trigger actions as well – such as a reminder message to the prospect to check out the video, and/or take other appropriate steps. • Further lack of action will re-categorise the prospect as a “cool lead,” so the designer doesn’t waste precious time with prospects who aren’t ready to buy right now. • After the first meeting, an automatic “thank you” email and/or text message would be sent. • If the “#2” meeting (to show the design and proposal) has not yet been scheduled, the prospect and designer are both reminded to get that scheduled. • Automation will also remind the designer when certain tasks are due, such as making a phone call, creating a design, attending a meeting, etc.

Automation for staff

I would also set up internal automation, to automatically remind key people of tasks that need to take place, at exactly the time they need to be reminded. For example: • A designer would be reminded when a particular design is due for a particular prospect. • A salesman would be reminded exactly “X” days after a meeting or proposal, to solicit a decision from the prospect. • The office staff would be notified two hours before any in-office meetings with a prospect, so everyone (including the conference room or design room) is prepared for their arrival.

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Now every pool company is overwhelmed with too many leads, and too much business to handle. So looking at your CRM – which should be a calming and reassuring exercise – will only serve to remind you that you have more business than you can handle. And the “dripdrip-drip” messages that encourage people to call you, ironically, only makes matters worse. That’s why we’ve all got to move to “Phase 3” of marketing automation: Let the prospect’s behaviour trigger automatic messages and reminders, rather than blindly dripping on everyone. And let’s not give short shrift to that magical word: “Automatic.” Rather than yelling at salespeople and sales administrators to call more people, and send more emails, and send more texts, you can let your automation system do all that for you. From emails, to text messages, to task assignments, to proposals, invoices and voicemail messages, just about every repetitive communication with prospects can be set up to trigger automatically, based on where they are in the pipeline.

October/November 2021 SPLASH! 67

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Automation for clients

Once a project is sold, there is still more automation that could be put in place. For example: • The prospect would receive a “Welcome to the Family” email. • They’ll also get a “What to Expect during Construction” document, so the homeowner has no surprises or worries about what’s next. • The accounting department and construction department would be notified of the sale, including the homeowner’s name, address, phone number, email, and amount of the sale. (And anything else you need to capture and share with the team.) • Your subs could be automatically notified in advance when you have an upcoming excavation, or steel, or plaster job, or whatever. • The system could also automatically send invoices whenever a particular stage is completed. • You could also automatically send out a “How Did We Do This Week?” message every Friday, so you could proactively and preemptively uncover and resolve any possible homeowner concerns before they fester into real aggravations.

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After-sales automation

After the project is completed you could send: • Another “Thank You” email and/or text could be sent, with a link for them to give you a fivestar review. • Another email/text could take the client to a “Send us a video testimonial” module that allows them easily and instantly record and upload a video testimonial for you, using their mobile phone. • Another email would remind them how much you would like to meet more people like them (i.e., “Thank you in advance for sending us referrals…”) • They would continue to get “Thank you again”/“We’re just checking in” emails every year, on the anniversary of the completion of their pool. (And maybe every six months, if you want to remind them it’s time for their semi-annual filter clean.) • I would probably also automatically send various holiday greetings and/or birthday wishes every year. Well, that’s more than two dozen easy-toimplement steps of automation, which is two dozen things none of your people will have to do anymore. And that’s the point. Let’s take the tedium of day-to-day emails and phone calls and test

messages, and automate every single thing we can think of. Now your people can be more productive, and you can sell more projects, and make more money, and maybe even retire early. Although who knows – maybe with all his automation, you’ll be having so much fun, you won’t want to quit! Yes, I’m a huge fan of automation. Especially in times like these. n These articles by Pool Builder Marketing’s Brett Lloyd Abbott’s are designed to provide pool companies with unique insights that will help them address modern marketplace challenges. Contact: www.poolbuildermarketing.com

“Just about every repetitive communication with prospects can be set up to trigger automatically, based on where they are in the pipeline.”

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commerical news

Safety

Commercial & Aquatics NSW repens indoor swimming pools early. . . . . . . . . . . . . . 72 In brief. . . . . . . . . . . . . . . . . 72 Kiwi swimmers urged to be kind during restrictions. . . 73 Chloe Osborn: survivor, athlete, teacher, teenager. . . . . . . . 74 Total relaxation in the savannah’s hot springs. . . . . . . . . . . . . 76

Former swim coach accused of abuse has been arrested Police have arrested former Former elite swimming coach John Wright. elite Australian swimming Image: ABC coach, 78-year-old John Wright, at his home in Western Australia. He is being extradited to Queensland to face charges of historical child sexual abuse. Queensland police established a task force following an ABC investigation by Lorna Knowles of ABC Investigations and Nikki Tugwell of significant interest nor kick start anything. 7.30 into allegations Wright sexually He also said in the letter: “I’d like to acknowledge abused boys he coached in Queensland too that it’s not just swimming, not just sport in the 1980s. in general. Abuse doesn’t discriminate between WARNING: This story contains information that demographics. There are too many people out there readers may find distressing. who have and are still suffering.” The allegations are of sexual abuse by Wright on He received a letter from Swimming Australia’s four boys in the 1980s: Olympian Shane Lewis, then-CEO Mark Anderson to say he would who was 11-13 at the time of the alleged abuses; welcome the opportunity to hear more from him junior backstroke champion Colin Marshall, who about “past and present circumstances”. was 12 at the time; Tony Blundell, who was 13; and “Swimming Australia would like to deal with former elite swimmer and triathlete Paul Shearer. the concerns raised against John Wright and any The abuses against Lewis and Marshall allegedly other allegations immediately, fairly, effectively and occurred at Brisbane’s Chandler Pool, which is now sensitively as possible,” Anderson wrote. known as the Brisbane Aquatic Centre. The abuse “As such, we would welcome the opportunity to of Blundell allegedly occurred during car trips to hear from you further — either in writing, verbally the Chandler Pool. Shearer alleged he was sexually by phone, or in person — as soon as you are able.” abused by a Wright at least 20 times in the late Hetty Johnston said Lewis felt discouraged by 1980s at the coach’s Gold Coast house and in his car. the letter. The boys did not discuss with each other what “Swimming Australia wrote a lovely letter. was allegedly happening to them at the time, and But the word sorry didn’t appear in it anywhere,” it took decades for them to speak about it. Two of Johnston said. them have died in the past 18 months. “And what a survivor always looks for is that In February this year, Lewis died after a fatal everyone wants to know, deep in your soul, that prescription drug overdose. The coroner is yet to what happened is not your fault. And he was, you determine the cause of the 47-year-old’s death, but know, he was discouraged by it, most definitely his family believes it was suicide. discouraged by it.” In July last year, Paul Shearer also took his own life. Lewis gave up pursuing the complaint.

Going public

As Lewis recovered in hospital following an earlier suicide attempt in 2010, he disclosed the alleged abuse to his mother. Six years later in 2016, Marshall heard Lewis was struggling with his mental health and the pair shared their stories with each other. Lewis decided to go public with the allegations and turned to child protection advocate Hetty Johnston for help. In February 2016, one his friends emailed swimming authorities about the allegations. Swimming Australia requested more detail, emailing a short questionnaire about the nature of the alleged abuse and when and where it happened. Lewis wrote back that he didn’t believe filling out a few boxes with high level information would yield 70 SPLASH! October/November 2021

Swimming Australia’s response

Swimming Australia’s acting CEO, Eugenie Buckley told the ABC that the issue had not been “swept under the carpet”. She says that while Swimming Australia would handle the complaint differently today, it had acted appropriately at the time. Then-CEO Mark Anderson asked Lewis for more information, spoke to Johnston, spoke to the police and referred the allegations to the Royal Commission into Institutional Responses into Child Sexual Abuse, Buckley says. She says Swimming Australia did not investigate Lewis’s claims at the time because it did not have enough detailed information and it did not have the resources.

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“One, there wasn’t enough detail upon which to investigate, and two it was a resourcing issue. Swimming Australia didn’t have the resources,” Buckley told the ABC. “Now we’ve got an in-house resource that looks after member protection. The other resource we have now is in relation to athlete wellbeing and engagement that can really support the athlete through this process a whole lot better. “In terms of an investigation, that’s not our expertise, we’re not investigators.” Buckley says if the complaint was received now, it would be immediately referred to police and the independent government oversight body, Sports Integrity Australia. She says Swimming Australia has also signed up to the national redress scheme to compensate victims of sexual abuse and had implemented a coaching accreditation system to better protect children. “We can absolutely commit to doing better. I think this is a process that just never stops. It’s never ‘job done’ in relation to child safety. “So we’ll always listen, we’ll always learn and we’ll always improve.”

Paul Shearer

The second part of the investigation centred around Shearer, who decided to go public about the abuse after being haunted by it for almost 20 years. In 2009, Shearer gave an interview to the ABC about his alleged abuse. At the time, Shearer did not publicly name the coach for legal reasons but the ABC revealed in the report that the coach he was talking about was John Wright. The day after Shearer’s explosive TV interview in 2009, he contacted Swimming Australia. Swimming Australia confirmed Shearer emailed them asking to talk to someone about his allegations. “As was the process, the Swimming Australia representative, which was a lawyer at the time, responded to him and had a conversation with him,” Buckley says. Buckley says she’d seen a file note but wasn’t privy to the conversation. The file note reported that Swimming Australia requested Shearer make a formal complaint and he agreed he would, but the complaint was not forthcoming. She says their lawyer followed up twice and passed information onto the Royal Commission into Institutional Responses to Child Sexual Abuse. There was no investigation into Wright, despite Shearer making detailed allegations about the abuse on national television. Shearer took his own life in July 2020.

If you or anyone you know needs help: Lifeline on 13 11 14 Kids Helpline on 1800 551 800 MensLine Australia on 1300 789 978 Suicide Call Back Service on 1300 659 467 Beyond Blue on 1300 224 636 Headspace on 1800 650 890 ReachOut at au.reachout.com

www.waterco.com October/November 2021 SPLASH! 71

commercial news

Debby Tattoli is the owner-operator of 5 Star Swim Schools and a member of the Swim Australia Advisory Committee. She had expressed concerns that the closure of indoor pools was negatively affecting children’s water safety preparation, particularly in the lead up to Christmas, and was also concerned about retention of staff if the closures continued

In Brief Australian Olympic gold medallist Michelle Ford may receive two more golds, 40 years after she came third and fourth in races at the Moscow Games. FINA is expected to adopt a series of governance reforms at its extraordinary general congress in Abu Dhabi in December which would include an independent Aquatics Integrity Unit able to determine what recourse may be taken. FINA has no jurisdiction over Olympic medals, but by removing the names of doped East German winners, who won all but two women’s swimming events in Moscow, the IOC would be expected to redistribute the medals. The Australian Swim Schools Association recently announced its 2021 Hall of Fame and National Excellence Awards. The Humanitarian Hall of Fame inductee was Kids Alive, while the Outstanding Contribution Hall of Fame inductee was Reece Rackley. Awards of Excellence went to: Inclusive Swimming - Mt Annan LTS Centre; Safer Swimming - Little Pearls Swim School; Outstanding Growth - Rackley Swimming; Community Service - Blue Fit, Port Macquarie; Emerging Talent - Amanda Stromberg and Jacqueline Fahey. Seven-time Olympic medallist Libby Trickett is the new Australian brand ambassador for Poolwerx. Trickett is one of Australia’s all-time golden girls of swimming, competing at three Olympic Games. Her impressive contribution to Australian swimming was recognised in 2005 when she received a Medal of the Order of Australia. Since retiring from swimming in 2013, she has had a career in media, published a novel and was Queensland’s Mental Health Ambassador, as well as working with multiple different charities and initiatives.

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Aquatics

NSW repens indoor pools early To the great relief of swim schools, aquatic centres and parents of children learning to swim, the New South Wales Government, under considerable prodding from swim schools and associations, fast-tracked the opening of indoor pools. The move saw indoor pools open for swimming lessons, squad training, lap swimming, and rehabilitation activities. It also means indoor pools in regional NSW that are still open will not need to close. ASCTA CEO Brendon Ward said the re-opening could ultimately save lives as swimming lessons would recommence in time for some skill acquisition before the summer holidays. “We know the Government has been concerned about community health and wellbeing associated with the spread of covid. They have also been aware of the impact restrictions have had on the mental and physical health and social cohesion of communities with indoor pools being closed. “We recently conducted community research, which revealed over 84.5 per cent of Australians believe learning to swim should be considered an essential service. This is further supported by close to 50 per cent (47.3 per cent) of parents believing children’s swim safety should be a priority throughout the pandemic. Families want this service available to them, and community safety and wellbeing is our primary concern.” Ward noted the aquatic industry delivered $9 billion in economic and social benefits to the nation and employed 67,000 people. “The industry has been reeling, and the early re-opening of indoor pools will be welcomed by the whole industry and by the community at large.

Tips for swim schools Emily McNeill, general manager of the Australian Swim Schools Association (ASSA), says the reopening of NSW swim schools is welcome, but there is still work to be done before everything returns to normal.

“We understand that swim school businesses now face new challenges surrounding staffing and the vaccine mandate as well as navigating the covid-19 protocols that swim schools must follow to ensure the safety of their patrons, their staff and their communities,” she says. ASSA has shared the following tips to help swim schools prepare for the reopening of indoor pools and the upcoming season: • Remain fluid in the ever-changing covid-19 climate. Businesses must stay alert to any updates and changes regarding the roadmap and covid-19 mandates and restrictions. It’s also vital that businesses determine any additional covid-19 protocols they wish to introduce. • Communicate with staff. It is imperative that businesses maintain open communication with staff in regards to vaccination requirements and covid-19 protocols as well as any limitations staff might encounter in their return to work. • Carefully manage customer expectations. Develop a concise communications strategy for customers regarding openings and closures to ensure customers know what changes and rules have been applied. ASSA has developed an extensive toolkit full of resources to help its members communicate with customers across all channels. We aren’t out of the deep end just yet so it’s important to consider all possibilities and always maintain open communication with customers. • Be vigilant in making sure that water safety is the number one priority. The pandemic pause on swimming lessons has led to a skills regression among children and it’s crucial that drowning prevention remains front and centre of every swim school business. While we must keep our communities safe from covid-19, it is important that the water safety message is not lost in the process.

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Aquatics

Kiwi swimmers urged to be kind during restrictions Recreation Aotearoa and recreation facility operators around New Zealand are urging people to heed the government’s Be Kind messaging during Alert Level restrictions. Recreation Aotearoa are aware of reports of personnel facing abuse from customers in recreation facilities, particularly at swimming pools. With Alert Level restrictions, facilities have implemented contact tracing, physical distancing, and where required, number restrictions. These rules mean that facilities are not operating at normal capacity and some activities cannot take place. Recreation Aotearoa aquatics program manager, Tracey PrincePuketapu, says they appreciate the frustration brought about by the restrictions. “Staff at aquatic and recreation centres around the country are experiencing that frustration too and would prefer to have the facilities open as usual,” she says. “Frontline staff, including lifeguards, receptionists and fitness centre staff have experienced a huge amount of criticism at a time when we’re all being urged to ‘be kind’. This has included cases of extreme verbal abuse.” Whakatane District Council aquatics and recreation manager, Andrew Smith, says the frontline team are the ones who are getting the brunt of the complaints and abuse. “This is not fair as they are just doing their job of keeping the community active and safe. The easier option would have been to stay closed, but the team enjoy what they do in making a difference to people’s lives in the community.” Facilities have been proactive in updating their customers on how they are currently operating. Every facility will operate differently depending on their design and size. Rowan Foley, Christchurch City Council aquatics manager says they are doing their best to use the space within the facilities efficiently. “But customer frustration is increasing and is being taken out on our frontline team in the form of rudeness, aggressiveness, or abuse. When that happens it’s unfair on our team and negatively impacts their well-being. Who wants to come to work and be spoken to rudely or abused every day? It’s a big concern for us.” With summer around corner, more recreation spaces, such as outdoor pools, will be resuming operation. Prince-Puketapu says these facilities are places where the community can relax, recuperate, and recreate and it is vital that they remain safe places for customers and staff alike. “Be patient and understanding as we all adhere to the new normal,” she says.

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feature

ABOVE: Chloe Osborn, Hawkesbury Oasis LTS teacher and Australian representative hopeful

Chloe Osborn: survivor, athlete, teacher, teenager

hloe Osborn, 17, is kicking goals in the pool and out. The Multi Class swimmer from Box Hill, New South Wales, took to the pool following a spinal injury. It wasn’t long before the water morphed from a space of recovery to one of connection, structure and achievement. Now, swimming flows through almost all aspects of her life. She trains daily and dreams of competing for Australia. She also teaches learn-to-swim at the Hawkesbury Oasis, where she first fell in love with the pool. 2021 has been a year of epic wins for Chloe, and she’s just getting started.

Staying afloat through adversity

As a kid, Osborn was big on sports and particularly obsessed with soccer. But when she was just 12 years old, she received shattering news that ground all familiar 74 SPLASH! October/November 2021

aspects of her young life to a halt. She was diagnosed with Ewing sarcoma, a rare and aggressive cancer occurring in bones or the soft tissue around them. For Osborn, the cancer was in her spine. Vital surgery to remove her tumour resulted in some nerve damage and a spinal injury. At the time, her physio recommended swimming to maintain her strength, keep her muscles moving and help manage her pain. “Because of my spinal injury I wasn’t allowed to play contact sports or anything where there was impact, so no running or anything like that,” Osborn says. “Swimming was pretty much the last sport that I was actually allowed to do, and I was always really big on sports, so it was really important that I kept doing something active. I guess as it was my only option, I channelled everything into it and I wanted to do the best that I could.”

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“I love it because when you go to a carnival you get to meet so many amazing people and make so many friends,” she says. “Everyone you meet in the Multi Class system is so friendly and incredible. They’ve all got their own amazing stories.” Osborn currently races as an S7, training five to six times per week and competing regularly. This year she qualified for the 50 and 100 freestyle events at the Australian Paralympic swimming trials in Adelaide, where she achieved a personal best in the 100 and a season best in the 50. While she missed the finals this time, she placed third within her S7 category and is now ranked 13th in the country in the 50 freestyle and 26th in the 100 freestyle. Since coming back home, she is training harder than ever before. “I have friends who made the Paralympic team, and it’s incredible to be able to say I swim with them. I’d never realised how close I actually was to that elite level,” she says. “After being on pool deck and being surrounded by the atmosphere and the swimmers, it’s given me a bit of a fire, and I want to train and work harder than ever before. “Since I don’t have another area where I get to compete, swimming is really important because I get to have goals and have something to work for.” Osborn’s sights are now set on Commonwealth Games trials next year, where she is hoping to make a final. Between now and then the teenager will celebrate her 18th birthday in October, and five years clear of cancer – officially signalling her remission – in November. Osborn first began hitting the pool once or twice each week at the Hawkesbury Oasis. As her illness and treatment meant she missed out on the first two formative years of high school, she joined the Y NSW squad for the opportunity to connect and make friends her own age. In the squad she started swimming four times a week and her competitive potential rose rapidly to the surface.

Diving into new waters: Multi Class swimming

Since Osborn’s coach at Oasis first encouraged her to get involved in the wide world of Multi Class swimming, the sport has become central to her life. The Multi Class system groups swimmers with disabilities into different classifications to provide a fair racing opportunity. Athletes are classified into 1 of the 15 classifications based on their ability, racing against their world records rather than whoever else is in the pool. The swimmer closest to their classification’s world record wins. Osborn entered her first competition, a local carnival, when she was 15. “I was so excited about it beforehand, but when it got to it, I was absolutely freaking out. I was putting on one of those really tight race suits. It was the first time I’d tried to put it on, and I tore a hole in it. That wasn’t the greatest thing to happen at my first race,” she says, laughing. Despite the wardrobe malfunction, she made a personal best and was hooked on the thrill of racing and the atmosphere of comps.

Hawkesbury Oasis LTS

Osborn now trains in Ryde with a high-performance coach, but the Hawkesbury Oasis – where she first fell in love with swimming and started training – remains a huge part of her life.

“Swimming is really important because I get to have goals and have something to reach for.” She recently completed her Teacher of Swimming and Water Safety Course through the Y NSW and began teaching school-aged children to swim. “It’s so awesome encouraging kids to swim,” she says. “As you grow up you tend to stop doing sports. You get more into school and all that sort of thing, so I love being able to try to help kids to first learn how to swim, and then encourage them to start competing and getting into swimming and loving it as much as I do.” From a rehabilitation exercise to a way of life, Osborn has no plans to exit the water any time soon. “I want to progress to a coaching level so I can help kids that are competing as well – that’s a bit of a goal of mine.” Contact: www.ymcansw.org.au n October/November 2021 SPLASH! 75

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Total relaxation in the savannah’s hot springs

ABOVE: The Talaroo spring is fed by water seeping from kilometres underground, heated by hot granite

oaking in a swimming pool is always a relaxing experience – but even more relaxing is when that water is heated by hot granite kilometres below the Earth’s surface, and the pool is nestled in the Gulf Savannah. Talaroo Hot Springs is one of North Queensland’s most unique and globally significant geological wonders. F our and half hours from Cairns by road, the

Talaroo is among a handful of geothermal systems on the planet where life in extreme environments can be studied and as such is a very special place of global significance. Talaroo is one of only two mound springs in Australia and the only one not fed by the Great Artesian Basin but from water seeping from kilometres underground heated by hot granite rocks.

No visit to Talaroo is complete without a relaxing dip in the purpose-built geothermal soaking pool or one of the private soaking pools springs are in the heart of Queensland’s untouched Gulf Savannah and are an unmissable part of the Savannah Way – one of Australia’s great road trips linking Cairns to Broome via an epic 3700km journey. Surface water temperature in the pools reaches up to 68 degrees Celsius and yet there are unique and incredible aquatic ecosystems thriving there. 76 SPLASH! October/November 2021

Families enjoying the purpose-built pool

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At Talaroo, this water took an incredible 20,000 years from falling as rain in the nearby Newcastle ranges to discharging from the Springs. In the cooler pools and outflow streams, the waters have long been prized for their healing properties, and no visit to Talaroo is complete without a relaxing dip in the purpose-built geothermal soaking pool or one of the private soaking pools. Talaroo Station, a 31,500 hectare property on the Einasleigh River, was purchased on behalf of Ewamian people in 2012 through the National Reserve System and since that time has been managed by Ewamian rangers as an Indigenous Protected Area and Nature Refuge. General manager of Ewamian Aboriginal Corporation (EAC), Sharon Prior, says it is truly moving to see the vision coming to life. “Since the Native Title determination in 2013 we have been working towards creating tourism, economic development and employment opportunities and that plan is now reaching fruition at Talaroo,” she says. Talaroo is also an example of the EAC’s forward-looking outlook on “walking together” with stakeholders, building strong partnerships, and maintaining conservation and cultural values while developing culturally appropriate economies. After the first successful season commenced in June 2021, Talaroo Hot Springs will open for its second season in April 2022. Contact: www.talaroo.com.au n

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Talaroo waters are known for their therapeutic and wellness properties

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Fluidra has expanded their Kivu range with three new self-priming pumps 3.0hp, 4.0hp and 5.5hp including a peak performing hydraulic efficiency of up to 85 per cent.

Holcim Australia launches new low carbon concrete range

Leading building materials supplier Holcim has launched EcoPact, a low carbon concrete product range which can reduce the embodied carbon of buildings, infrastructure and homes. Currently, 20 per cent of Australia’s annual greenhouse gas emissions derive from construction, with building materials a key contributor. EcoPact can reduce embodied carbon by 30 per cent to 60 per cent compared to the Australian National Life Cycle Inventory Database basecase. The EcoPact range includes the option to achieve carbon neutrality. EcoPactZero uses accredited carbon offsets through Climate Active to reduce embodied carbon by 100 per cent. EcoPact and EcoPactZero make it easy for customers to meet evolving tender requirements that stipulate embodied carbon reductions. Contact: www.holcim.com.au

Fluidra says the thermoplastic body and impeller prevents corrosion issues and makes this pump a cost-effective alternative to castiron pumps. It has been designed for use in many types of pools including public, competition, water parks and zoological settings. The AISI 316 stainless steel mechanical seal also makes this pump suitable for sea water applications. It is designed to achieve maximum efficiency with the least noise possible, operating at noise levels of approximately 59 dBA. It also features a four-pole, 1500 rpm centrifugal motor for applications with flow rates of 60m3/hr to 110m3/h @ 10m head. It has an optional stand-alone 8L pre-filter and a standard motor shaft, making it compatible with any motor on the market. Contact: au.commercial@ fluidra.com

78 SPLASH! October/November 2021

Come join us at the last TRUE distributor in the Pool Industry

RAINBOW POOL PRODUCTS PTY LTD

Where the service is!

Make the call today – 07 3849 5385 Our team is ready to welcome you!

new products

World’s first printed solar pool cover

The Oasis Watermark 530 from Abgal is the world’s first printed solar pool cover. It is designed to look just like water when it is on the swimming pool, while heating the water, stopping evaporation and keeping out leaves and debris. Abgal general manager Bruce Everett says this cover is converting pool owners reluctant to buy a pool cover and was specifically designed to look better than the existing pool covers. “Watermark is the pool cover for people who don’t like pool covers,” he says. The Australian-made cover is 530 micron thick and features a translucent blue underside, with a printed water pattern layer on top. “It has the same water saving and heating capabilities as our normal Oasis covers – it just looks better!” The cover is available exclusively through Abgal. Contact: www.abgal.com.au

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October/November 2021 SPLASH! 79

new products

The new ChloroMatic Lifeguard

Davey’s new ChloroMatic Lifeguard is a complete pool and chemistry controller that offers simple, automated pool chemistry control and monitoring, is completely plug and play and is easy to install and program. It also communicates with other Davey pool equipment. It has both wifi and Bluetooth capability and has the option of a fully integrated app-based dashboard for remote monitoring. It includes pH sensor and acid dosing, ORP control, and temperature and salt measurements, as well as a low salt cut-out to protect the cell and a boost mode for additional chlorination during heavy bather load periods. The ChloroMatic Lifeguard is suitable for pools up to 175,000 litres and can be used for salt or mineral pools. Contact: www.daveywater.com

New Hydro Max Mini swim spa

Megaspa has released a new compact swim spa for Australia and Europe. This model suits smaller backyards and smaller residential lots with a layout based on their most popular swim spa model, the 3.9 metre Hydro Swim SS3900. The 1250mm depth syncs with their spa production line for fast 21 days production timing. However, layouts can be configured to different specifications and possible custom builds. It has dual filtration venting and safety suctions, meeting or exceeding Australian Standards AS1926.3 and AS2610.2, has SAA approvals and complies with AS/NZS60335.2.41. New improved features include large Flow River swim jets with LED lights and up to 1200LPM flow; availability in 10amp and 15amp plug and play, or 32amp hardwired power supply; and has four circulation jets and three LED water fountains. Contact: www.megaspa.com.au

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Protect Pool, Protect Your Your Pool, Protect Kids Protect Your Your Kids View our online video showing common pool fencing faults and how to spot them at View our online video showing common pool fencing faults and how to spot them at www.kidshealth.chw.edu.au/projects/drowning-prevention/swimming-pool-fencing www.kidshealth.chw.edu.au/projects/drowning-prevention/swimming-pool-fencing

KIH1025/0811/SC KIH1025/0811/SC

80 SPLASH! October/November 2021

new products

Curvy and contemporary poolside style

Add a touch of country charm to your alfresco spaces with the Villa Curve occasional chair. Featuring a slender timber frame with subtly curved legs, the Villa invites poolside guests to sit back and relax. Its tightly woven back and seat add natural tactility, bringing together contemporary décor and lush outdoors. From the Villa Outdoor Living range stocked by GlobeWest, the Villa Curve occasional chairs are seen here with the Livorno Luna side table. Contact: www.globewest.com.au

Flat-pack solar thermal collector

SolarisKit is a UK-based company that has developed the world’s first self-assembled solar thermal collector. The manufacturer says to think of it as the IKEA solution to solar heating – a product you can assemble yourself without needing any tools. The flat-packable solar thermal collector actually comes partially assembled, reducing some of the work for the end user while also reducing manufacturing costs and making it cheaper to ship. The S400 solar collector by SolarisKit is fully certified to the voluntary European certification, Solar Keymark, and is coming to Australia this summer season. Contact: www.solariskit.com

The Perfect Solution: Daisy’s Below Ground Box and 525 Solar Pool Covers. BELOW GROUND BOX

525 SOLAR POOL COVER

Slimline lid opening

Easy, single person operation

Stop evaporation

Choice of colours

Clutter-free pool area

5 year structural warranty Below ground box – small model now available

Warm your pool by up to 8°C

10 year pro rata warranty

Fitted flush to concrete or paving

wAUSTRALIA’S ww.daisyp FAV URITE. oolcovers.c om.au 1300 55 18 11 • daisypoolcovers.com.au

Save heat loss

Smart Approved WaterMark & Climate Care Certified

Quality I Technology I Service

October/November 2021 SPLASH! 81

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82 SPLASH! October/November 2021

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