Edition 209
www.thecourier.es
Friday 20th February 2015
PET SHOP WOES PUPPY DIES BUT NO REFUND
By ALEX TRELINSKI A Villamartin woman is 765 euros out of pocket, as well as being emotionally drained, after going to a pet shop and buying a Yorkie puppy that lived for just six days. The Zenia Boulevard outlet, from where she bought the dog, refused to give her a refund and only offered her a swap, with the distraught owner calling in a solicitor to get her money back, but so far without success. Dearbhla Power went to the Dekkan Pet Shop at the Boulevard last November 20th and purchased a Yorkshire Terrier puppy who she named Macey. She paid 765 euros for the little dog, but within three days of getting her home, Dearbhla noticed that not all was well, and rushed Macey to the San Anton vets in Guardamar where the puppy(pictured under treatment) was diagnosed as suffering with the deadly parovirus that young puppies have only about a ten percent chance of surviving. Macey died on November 26th, despite a brave battle from the vets to save her, including being put on an IV drip. In the intervening period, Dearbhla returned to Dekkan and told them about the state of Macey, along with vet reports, as well asking the shop what they were going about the situation.
Dearbhla told The Courier:-“I asked for my money back but I was told and I quote”:“GO TO THE BOX AND PICK A NEW ONE, FORGET ABOUT YOUR DOG THAT'S DYING ,JUST TAKE A NEW ONE HOME NOW". After Macey passed away a few days later, Dearbhla returned to the shop and produced a death certificate for her pet, but despite that, they refused a refund but only offered a replacement dog. She has visited the store a number of times with her solicitor but to no avail, and besides being out of pocket for Macey, she has incurred medical bills and solicitor’s fees. The Courier contacted the Dekkan shop and spoke to a salesperson called Cristian, who told us that they were very well aware of Dearbhla’s story. When asked why she had not been paid back the money that she shelled out for Macey, his response was:“We are not allowed to give refunds. This is the law in Spain”. The question was repeated to him and the same answer was given, and he would not get into further specifics, though the country’s consumer law suggests something different . The Courier then asked to speak to the manager, but we were told that “there was no manager there”, and the phone was put down to terminate the conversation. “They have been so rude”, added
Dearbhla. “I would not even buy a goldfish off them in the light of the problems that I have had with them”. A number of social network sites have featured criticism from some people who have made criticism about the animals that have been sold and kept at Dekkan. In the interest of fairness, The Courier is more than happy to feature more of Dekkan’s side of the story and to speak with the manager. On a pleasanter note, Dearbhla is now the proud owner of a healthy and happy miniature Yorkshire Terrier called Miley that she bought from Petsworld in La Zenia, who she praised for their helpful, friendly and professional attitude.
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