Edition 10
www.thecourier.es
Friday, May 6, 2011
SWAMPED BY A BURST BUBBLE
Search for cut-off subscribers after phone-firm crash by DONNA GEE HUNDREDS of homes were left with no telephone service over the Easter holidays when local providers MyBubble suddenly went out of business. And engineers from Iaksess, the company picking up the pieces, have been working around the clock to restore normal service at the El Raso and Lo Crispin urbanisations in particular. Mystified householders found themselves cut off the Tuesday before Easter – and many feared the worst when they discovered that MyBubble’s office numbers had also crashed. One El Raso resident told The Courier: ‘‘We had become used to the occasional loss of service but I got really angry when the line didn’t come back and then I couldn’t contact MyBubble to find out what had happened. ‘‘I suppose it was too much to expect them to let us know they had gone bust. Anyway, I cancelled my direct debit at the bank and fully intended to find a new provider after Easter.’’ The problem for Iaksess was how to let MyBubble subscribers know they were moving into the vacuum and were ready to get everyone back on line. ‘Since we didn’t know exactly who MyBubble’s subscribers
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Bubble trouble: A disgruntled customer with MyBubble's publicity flyer