Week 171

Page 1

Edition 171

www.thecourier.es

Friday, May 30, 2014

RUDE HEALTH Brit sees his SIP snipped at health centre By TONY MAYES A TORREVIEJA pensioner was left fuming after he went to a pharmacy for medication which was refused and then his local Salud cut up his Spanish health card (SIP) in front of him! Tony White, 69, has lived in the area for many years and speaks Spanish well, which helped him to eventually solve the problem, after four frustrating weeks. The saga began when Tony’s card was blocked at his local farmacia when he went for his repeat prescrip­ tion last month. "The chemist was very helpful and said I would have to visit my Salud and she even wrote a note to them to explain what had happened”, said Tony. “I went to La Siesta Salud to explain, armed with the note and my SIP card. The receptionist took the card, ignoring the note, and then put card into her machine. Her manner was brusque and as she removed it, she said that my country had not paid. To add to the drama, she then got some scissors and cut it up! I asked her to stop, but she didn´t, telling her I had been using it for four years. She just shrugged her shoulders. I considered her actions both provocative and very rude. Finally, she said I would have to go to the INSS office in Torrevieja to sort the situation out." Tony went there and was told that he did not have an E121 form or an S1 form. He explained that these had been given to that office in November,

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2009, and was told that he would have to get a new one. He rang the DWP in Newcastle, who told him that the Valencian authorities had not returned a form to them. They then offered to send a new S1 form to Tony and when he explained he was unable to get his medication, they said they would send out a new form at once. But by mid­ May, when it still hadn´t arrived, Tony phoned Newcastle again and was told the form had been sent, but the post from the UK was slow. "I told him I had a specialist appoint­ ment on May 15th, and if I missed it I would have to start the process all over

again. On the 15th, I went to Torrevieja Hospital to see if there was any way I could keep my appointment and was told no.” On May 22nd, Tony phoned Newcastle to say he had no more med­ ication and after being fobbed off by the assistant, he asked to speak to a manager. Tony was told it could take four weeks to get the form to Spain and there was no email facility from Newcastle. Finally, he agreed to fax the form to Torrevieja Hospital, with Tony

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