Education Guide

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EDUCATION GUIDE

OUR PURPOSE

Helping residential real estate agents become more successful

Many residential real estate professionals find it hard to set themselves apart and take their business to the next level. RRC provides the tools, education and resources to help agents be more successful.

OUR MEMBERS

Top-producing agents that value community and continuous learning

In 2024, 32,000 leaders in residential real estate in over 20 countries called Residential Real Estate Council home for learning, certifications, designations, and networking, two-thirds of whom had achieved the gold-standard Certified Residential Specialist (CRS) Designation.

RRC INSTRUCTORS ARE THE BEST IN THE INDUSTRY AND ARE ACTIVE AGENTS.

Jack Cotton, CRS
Gee Dunsten, CRS
Mark Given, CRS
Craig Grant
Lee Barrett, CRS
Chris Bird
Alex Camelio
Dale Carlton, CRS
Kim Cameron, CRS
Nate Johnson, CRS
Juanita McDowell
Gonzalo Mejia, CRS
Kim Knapp, CRS
James Nellis, CRS
Addie Owens, CRS
Monica Neubauer, CRS
Rich Sands, CRS
Maurice Taylor, CRS
Pat Zaby, CRS
Frank Serio, CRS
Michael Selvaggio, CRS

The Residential Real Estate Council (RRC) offers live courses delivered online or in-person by our CRS certified faculty. Learn new skills, and polish old ones, in a hands-on and supportive environment while networking with other real estate agents. Live courses are worth three to eight credits toward the CRS designation or the designation maintenance requirement. Many courses are eligible for continuing education credit by their state's credentialing body.

2 & 4 CREDIT HOUR COURSE

‰ 5 STEPS TO SUCCESS IN ANY MARKET

Learn proven strategies, real-life examples, and actionable steps to thrive as a real estate agent in any market condition.

‰ FAIR HOUSING: LEADING THE WAY FOR INCLUSION AND DIVERSITY

Workshop with other agents to ensure the compliance of your marketing and communications efforts with the Fair Housing Act and the NAR Code of Ethics.

‰ THE GRASS IS GREENER

Explore the impact of cannabis legalization on residential real estate and how local laws may affect your business.

‰ I DO UNTIL, WE MUST PART THE ASSETS: NAVIGATING DIVORCING CUSTOMERS

Gain the tools to handle transactions with divorcing clients, offering thoughtful guidance during life’s transitions.

‰ IN IT TO WIN IT WITH 101 WAYS TO ENGAGE & MORE.........

Discover innovative strategies to build client relationships, improve communication, and stand out in a competitive market.

‰ LEADS AND LISTINGS: BECOME A POWER LISTER

Master anticipating common objections during the listing process, and create a new plan to obtain more listings.

‰ LISTING IN TODAY’S WORLD: STRATEGIES FOR A NEW ERA IN REAL ESTATE

Master consumer trends and digital tools to create a client-focused business model for success in today’s market.

‰ MASTERING AI PROMPTS FOR REAL ESTATE SUCCESS

Learn to craft AI prompts for real estate tasks, from client emails to market analysis, in this hands-on class.

‰ NEGOTIATE THE W: TECHNIQUES THAT WIN DEALS AND CLOSE SALES

Master the best practice strategies and solutions to help secure the winning position in a real estate transaction.

‰ PRICING IS PARAMOUNT

Help sellers understand pricing complexities, so they feel confident in their decision to list.

‰ REAL ESTATE MASTERY IN THE NEW ANTI-TRUST WORLD: HAS THE SKY FALLEN?

Navigate broker compensation changes with insights, strategies, and tools to thrive in the post-settlement landscape.

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‰ PERSUASIVE FINANCING SOLUTIONS

Making listings more marketable, convincing buyers to buy now and closing more transactions are the bottom-line benefits of discovering the finance difference. Gain the information necessary to create a valuable point of difference in a way that is easily understood by all buyers and sellers.

‰ 7 THINGS SUCCESSFUL AGENTS DO DIFFERENTLY: A PROVEN BUSINESS SYSTEM

Learn how to organize your real estate career like a business, and begin implementing proven techniques to take that business to the next level.

‰ BUILDING A TEAM TO GROW YOUR BUSINESS

Explore strategies for delegating and outsourcing tasks, along with recruiting and retaining a staff as part of your business plan.

‰ THE BUYER’S ADVOCATE

Equips real estate professionals with the skills and tools to effectively represent and advocate for buyers in purchasing homes or investment properties, ensuring successful transactions.

‰ CONVERTING LEADS INTO CLOSINGS

Discover effective systems for converting your sphere of influence into successfully closed sales.

‰ CREATING LISTING ABUNDANCE

Sharpen listing and pricing knowledge, including your listing mindset, sources of listing business, the listing appointment and presentation, and handling the competition.

‰ CYBERSECURITY: PROTECTING YOUR BUSINESS AND YOUR CLIENTS

Gather information, tools and actionable tips to protect your business and clients against cybersecurity threats.

‰ DIGITAL MARKETING: ESTABLISHING A SOCIAL MEDIA BRAND*

Give your social media presence a more direct focus and approach to reach prospective clients for your business.

‰ DIGITAL BRANDING: BUILDING CLIENT RELATIONSHIPS

Take your business to the next-level with a branding toolkit that caters to any client.

‰ FIRST-TIME HOME BUYER SPECIALIST: A BLUEPRINT FOR SUCCESS

Identify first-time buyer clients and become the go-to-specialist for them in your market.

‰ GENERATIONAL MARKETING: INNOVATIVE STRATEGIES ACROSS ALL GENERATIONS

Explore the characteristics, values, and beliefs of six living generations, and understand the key buying/selling behaviors of each.

‰ HR SOLUTIONS: EFFECTIVE DELEGATION AND FEEDBACK AT THE NEXT LEVEL

Effectively use delegation, coaching and feedback to draw the best work from your team.

‰ INCREASE WEALTH WITH RENTALS AND OTHER INVESTMENT PROPERTIES

Learn how to evaluate and select appropriate investment properties, as well as how to manage an property investment portfolio.

‰ MASTERING RELEVANT, CONSUMER-FOCUSED MARKETING

Strengthen your public-facing content and position yourself as the top provider of information and expert guidance in your market.

‰ MASTERING YOUR TIME TO ACHIEVE YOUR GOALS

Prioritize your professional and personal goals, manage your time, and design a business that financially supports the life you desire.

‰ NEXT LEVEL NEGOTIATIONS

Close more deals by learning the psychology of negotiations, ensuring you always can serve clients in any situation.

‰ POWER UP ON SMART HOME TECHNOLOGIES*

Learn how to leverage smart home features in your marketing strategy, and how to advise your clients on their value and transfer tactics.

‰ PROBATE SPECIALIST CLASS

Learn the probate basics and maintain neutrality in difficult situations to be more successful when speaking with clients and guiding them through the process of listing or buying a home.

‰ SHORT SALES AND FORECLOSURES: PROTECTING YOUR CLIENTS’ INTERESTS

Create practical approaches to the pre-foreclosure and foreclosure processes that will result in the successful handling of these transactions.

‰ SILVER BULLET SOLUTIONS: HELPING BUYERS BUY AND SELLERS SELL

Gain inside access to a toolbox of solutions to agent dilemmas in buyer and seller situations, such as the “Four-Part Decision Maker.".

‰ SUCCEEDING IN THE LUXURY HOME MARKET*

Develop the market expertise and savvy customer service skills necessary to break into, compete, and succeed in the luxury home market.

‰ SUCCESSION PLANNING: BUILDING, VALUING AND SELLING YOUR BUSINESS

Develop a strong business and succession/retirement plan that includes a careful analysis of the market, valuation of your business, selecting appropriate selling strategies, and building a long-term referral stream.

‰ SYSTEMS WILL SET YOU FREE

Steamline and automate repetitive business tasks, make your hectic schedule manageable, and enhance communications and marketing so that you can focus your time on building and cultivating profitable relationships with your clients.

‰ TAX STRATEGIES FOR THE REAL ESTATE PROFESSIONAL

Leverage your tax knowledge for your business, clients and investments.

‰ TECHNOLOGY AND PLANS FOR SUCCESS

Grow your business with templates and strategies to identify, evaluate, and select appropriate technologies to enhance your productivity and efficiency.

‰ TOP OF MIND TECHNIQUES TO BOOST YOUR BRAND

Explore the effective uses of social media, neighborhood farming, and other marketing strategies to distinguish yourself as the trusted advisor for existing and prospective clients.

‰ TRANSFORMING DIFFICULT SITUATIONS INTO PROFITABLE DEALS

Leverage tools, systems, and scripts to effectively manage your professional relationships with difficult buyers, sellers, appraisers, agents and others.

‰ TURNING NEW HOMES INTO ONGOING REVENUE

Master the ins and outs of new home construction, marketing and showing homes at varying stages of completion and how to pitch your services and adapt your market analyses for lenders, developers and builders.

‰ WIN-WIN NEGOTIATION TECHNIQUES

Develop and practice scripts that prepare you to successfully negotiate with all parties in a transaction, including clients, other agents and service providers.

‰ ZERO TO 60 HOME SALES A YEAR (AND BEYOND)

Create a continuous flow of business by positioning yourself as the REALTOR® of choice in your area.

Learn at your own pace, on your own schedule! RRC’s eLearning courses provide valuable skills-based education, accessible 24/7. These courses are eligible for two to eight credits towards the CRS designation or the designation maintenance requirement.

8 CREDIT HOUR e LEARNING

‰ CREATING VALUE FOR YOUR CLIENTS

Maximize your clients' real estate experience by providing high-quality service from signing to closing.

‰ MODERN REAL ESTATE: LEVERAGING TECHNOLOGY TO BUILD YOUR BUSINESS

Increase your productivity, establish your online niche, and update your marketing materials and website using the most up-to-date products and services.

‰ ADVANCED PRICING STRATEGIES: COMPETITIVE PRICING FOR SELLERS AND BUYERS

Price competitively and make appealing offers to guide your clients to the best deal possible.

‰ ADVANCED PRICING STRATETIES: HOW TO MANAGE MULTIPLE OFFERS

Create a toolkit for buyers and sellers to handle different offer situations and close more multiple offer negotiations.

‰ ADVANCED PRICING STRATETIES: PRICING FOR LUXURY CLIENTS

Create the right rapport with luxury clients by gaining insights into what they want when selling their properties.

‰ A BROKER'S GUIDE TO DIVERSITY, INCLUSION, AND EQUITY

Create Diversity, Equity, and Inclusion (DEI) in your career and community with tools to build an effective company culture and implement DEI efforts in the workplace, community, and real estate industry.

‰ BUILDING A DYNAMIC TEAM

Learn time-tested methods for creating highly motivated and loyal top-producing teams to take your business to the next level.

‰ BUILDING A PERSONAL BRAND

Learn time-tested methods for creating highly motivated and loyal top-producing teams.

‰ BUILDING A REFERRAL-BASED REAL ESTATE BUSINESS

Develop strategies and techniques to master both traditional referrals and effective online reviews.

2, 3, 4 CREDIT HOUR e LEARNING

‰ CREATIVE REAL ESTATE FINANCING

Arm yourself with knowledge for your buyers on loan options, including FHA, Fannie Mae, Freddie Mac, VA, non-banking loans and down payment assistance.

‰ ECO LIVING: HIGH PERFORMANCE HOMES

Work with both buyers and sellers of high performance homes, understanding these properties' unique features and value.

‰ FAIR HOUSING: MORE THAN JUST THE LAW

Reinforce the key areas of the Fair Housing Act, create effective techniques to help you serve all clients, and review approaches to ensure your business operates in compliance at all times.

‰ FIRST-TIME HOME BUYERS

Manage new buyer anxiety and gain valuable tools to educate and serve today’s first-time home buyers.

‰ IBUYING: WORK WITH IT, NOT AGAINST IT!

Understand the iBuying business model, identify reasons that sellers would be attracted to an iBuyer and provide some insight on how you can leverage iBuying with your own clients.

‰ LISTING STRATEGIES: PRE-LISTING PREPARATION

Examine the key elements of the listing process and apply best practice techniques associated with pre-listing preparation.

‰ LISTING STRATEGIES: CONDUCTING YOUR PRESENTATION AND CLINCHING YOUR LISTING

Employ best-fit strategies in identifying your sellers' motivations, creating an effective listing presentation and mastering your presentation appointment.

‰ LISTING STRATEGIES: PRICING YOUR LISTING

Discover a variety of pricing strategies, competitive market analysis, absorption rates and techniques for collaborating with your seller.

‰ LISTING STRATEGIES: MARKETING AND SELLING YOUR LISTING

Engage in internet and targeted marketing and create an effective online listing that sells.

‰ MANAGEMENT SKILLS TO IMPROVE TEAM PERFORMANCE

Find out how to communicate, motivate and create goals that will grow your business – and your team’s.

‰ MANAGING YOUR ONLINE PRESENCE

Learn a step-by-step process for managing your online presence across forums such as your business website, social media, and real estate websites.

‰ NEGOTIATIONS: FOUNDATIONS OF NEGOTIATIONS

Prepare and assess negotiation situations before you even sit down at the bargaining table.

‰ NEGOTIATIONS: MANAGING DIFFICULT SITUATIONS

Focus on strategies and tactics to diffuse difficult situations early in a negotiation process with productive communication.

‰ NEGOTIATIONS: UNDERSTANDING PEOPLE AND THEIR EVOLVING EXPECTATIONS

Recognize communication styles, prepare for negotiations, and distinguish between positions and interests.

‰ NAVIGATING THE SOCIAL MEDIA MAZE

Develop a social media strategy to set goals, target your interactions, maintain consistent engagement, and assess the impact of your content.

‰ POWER UP ON SMART HOME TECHNOLOGIES

Learn what makes a smart home and how to leverage these characteristics to market a smart home listing.

‰ PROPERTY MANAGEMENT ESSENTIALS

Learn a blueprint for starting a career as a property manager and gain critical information that will help you build a successful property management business.

‰ SCRIPTS AND DIALOGUES: FIND YOUR VOICE

Find the next level of authentic success by developing communication skills for any situation.

‰ SMART HOME TECHNOLOGIES FOR THE RESIDENTIAL SPECIALIST

Learn common devices, features and functions, and how to recognize their benefits and value to consumers.

‰ STRATEGIES TO FINANCE AND GROW YOUR REAL ESTATE BUSINESS

Finance your real estate business in conventional - and unconventional - ways and gain ideas for long-term growth.

‰ SYSTEMS FOR AGENT SAFETY

Develop and implement policies and programs to help keep you, your team, your properties, and your clients safe.

‰ TOP OF MIND AWARENESS

Become the first agent customers consider when it is time to buy or sell a property by creating a consistent contact system with your clients.

‰ VIDEO MARKETING TO ENHANCE YOUR BUSINESS

Use video to connect with consumers in fast-paced, digital environments by producing attention-grabbing content online.

‰ WORKING WITH REAL ESTATE INVESTORS

Understand real estate investors expectations and advise interested clients in their investing options.

WEBINARS - LIVE/ON-DEMAND

Enhance your real estate knowledge with the Council’s comprehensive webinars. Our engaging online sessions provide in-depth insights into current and crucial topics in the real estate world, all from the comfort of your home or office.

Stay up-to-date with our extensive collection of over 250 webinars, available live monthly

and also on-demand for your convenience. Plus, we’re constantly expanding our library, adding new content every week.

Unlock the full potential of our webinar series for 2024. Access over 50 new titles, bringing together industry-leading expertise in one easy-to-navigate package.

Act now to gain immediate access to cutting-edge tips, strategies, and tools designed to elevate your business. Purchase our all-inclusive bundle for $199 and enjoy a significant discount of $1600 compared to individual webinar costs.

2025 WEBINAR BUNDLE

LICENSE A COURSE

Offering education and networking with RRC courses is a great way to stand out while providing your members and agents wonderful resources.

The Council is a recognized leader in delivering practical residential real estate education featuring professional techniques, systems, and real-world expertise that agents can immediately implement into their day-today business.

Licensing RRC content allows non-dues generated revenue for other organizations (as they set the tuition best suited for their budget), as well as being the source for highquality real estate education for agents in a given area.

RRC Education offers interactive, collaborative education that compliments any curriculum and draws participants in at a deeper level.

QUESTIONS?

HOW TO

1. Review the half-day and full-day CRS Course offerings: https://www.crs.com/

2. Identify which ones you would like to host for the upcoming year

3. Select the Course you want to offer

4. Fill out the Course Request Form at the bottom of class page

5. Submit Course Request Form

RRC Booking Coordinator: 312-321-4418 or crscourses@crs.com

INTERNATIONAL EDUCATION

As real estate markets have become more global, so too has RRC.

The Residential Real Estate Council’s impact reaches far beyond its U.S. borders, as we’ve helped provide solutions for ever-changing marketplaces around the world, and continue to prepare agents with tools to provide top level and professional service.

RRC courses are based on proven skills and techniques for top producing agents to implement in their practices.

This benefits not only professionals in those markets, but helps to build a global network of RRC-trained agents who can better serve their local clients with relocation, investment, and other home buying and selling needs.

LEADING EDUCATION

Certifications and certificates showcase your dedication to mastering specialized skills that enhance your ability to assist clients effectively. By earning one or more of the Council’s professional credentials, you demonstrate your commitment to excellence and stand out in the competitive real estate market. Each program is designed to build your expertise and set you apart as a trusted professional.

ADVANCED RESIDENTIAL HOME BUYERS’ AGENT CERTIFICATE

Gain a competitive edge by mastering strategies to connect with today’s buyers. The Advanced Residential Home Buyers’ Agent Certificate teaches effective counseling, salesmanship, and negotiation techniques to help agents close deals efficiently and create lifelong client relationships.

CRYPTOCURRENCY, BLOCKCHAIN, DEFI & NFTS CERTIFICATION

Explore blockchain, tokenization, and crypto-based mortgages to stay ahead in real estate’s digital revolution. This certification offers cutting-edge training, helping agents seize opportunities in a market estimated at $27 million in 2021.

DIGITAL MARKETING: SOCIAL MEDIA CERTIFICATION

This program equips real estate professionals with essential skills to leverage social media platforms for marketing properties and building their brand. Learn how to effectively engage audiences in today’s digital-first world.

INSIDE SALES AGENT CERTIFICATION

Inside Sales Agents are the key to maximizing income and creating a consistent sales pipeline. This certification provides the tools and skills needed to excel in this high-earning role, making it a valuable career path.

LUXURY HOMES CERTIFICATION

Hone your skills to thrive in the growing luxury home market. This certification provides the knowledge needed to succeed in pricing strategies, negotiation tactics, and standing out in this competitive niche.

MOBILE TECHNOLOGIES: VIRTUAL AGENT CERTIFICATE

This certificate equips agents with the tools to excel in a virtual-first market. Learn skills such as hosting Zoom appointments, creating dynamic 360-degree property listings, and mastering virtual transactions to meet the expectations of today’s tech-savvy clients.

NEGOTIATIONS CERTIFICATE

The Negotiations Certificate program provides tools and strategies to improve your negotiation outcomes. Learn advanced psychological tactics to better understand client behavior, overcome objections, and secure successful agreements.

REAL ESTATE INVESTING CERTIFICATION

This certification prepares agents to succeed in the lucrative real estate investment market. Learn about 1031 exchanges, REITs, NOI models, and strategies for buying, flipping, and managing investment properties.

RESIDENTIAL LISTING CERTIFICATION

This certification helps agents refine their listing strategies with tools for improving property presentation, pricing accuracy, and marketing efforts. Stand out in a competitive residential market.

RESIDENTIAL REAL ESTATE ARTIFICIAL INTELLIGENCE CERTIFICATION

This certification unlocks the power of AI to transform your real estate practice. From market analysis to personalized client interactions, explore advanced tools, including CRMs, chatbots, and AR/VR. The program emphasizes responsible AI use, helping agents stay ahead in a techdriven market.

RESIDENTIAL REAL ESTATE DIVORCE SPECIALIST CERTIFICATION

This certification prepares agents to handle divorce transactions with professionalism. Learn about family law fundamentals, role-play scenarios, and techniques to maintain objectivity while supporting clients through emotionally charged situations.

RESIDENTIAL REAL ESTATE PROBATE SPECIALIST CERTIFICATION

This certification covers the essentials of probate, including common scenarios and strategies for navigating emotionally charged situations. Gain the skills to help clients confidently manage the sale or purchase of probate properties.

SMART HOME CERTIFICATION

This certification enhances agents’ skills in identifying, marketing, and selling smart homes. Learn about privacy considerations, technology valuation, and tools for guiding clients through smart home transactions.

Certified Residential Specialist® Designation

The most recognized & prestigious professional designation in residential real estate.

DESIGNATION PROGRAM

PRODUCTION

60 transactions total OR $30M in volume over the last 5 years

EDUCATION

30 credits of RRC coursework (from CRS live classroom or eLearning courses or Sell-a-bration®)

PRO PROGRAM

EXPERIENCE

10 years minimum in real estate

PRODUCTION

150 transactions OR an average of $1M per year with a minimum of 40 transactions

EDUCATION

16 credits of RRC coursework (from CRS live classroom or eLearning courses)

To learn more and preview education options, visit: www.crs.com/designation

RRC’s Customer Care team is here to help you choose your path and calculate your earned credits: crshelp@crs.com 800.462.8841

MANAGER’S PROGRAM

You must meet at least ONE of the following requirements to select this program:

• Directly overseen a minimum of 400 closed residential transactions

• Directly overseen a minimum of $80M in closed residential transactions

• Four years years of residential real estate management experience

• 80 credits of RRC coursework (16 must be from CRS live classroom or eLearning courses)

NETWORK EVENTS

Make connections with other like-minded professionals by attending local and national events. Learn new techniques that impact your bottom line and take advantage of unparalleled education and networking opportunities with other CRS Designees.

SELL-A-BRATION®

March 17-19, 2025

Annual Sell-A-Bration brings together CRS Designees and RRC members from around the world to build relationships, build new business strategies and obtain the latest resources aimed at growth and higher earning potential.

RRC MIDYEAR MEETINGS

June 1-2, 2025

This event is held for members who are involved in the governance of the Council and who volunteer on Committees and Mastermind Divisions. All other members are invited to attend the Open Meetings, Member Update, Welcome Reception and may choose to attend ticketed events like the Installation of National Officers and the Presidential Inaugural.

CRS WEEK

September 15-19, 2025

CRS Week is our annual event to increase awareness of the value of the CRS Designation. It is an opportunity for CRS Designees to share their experiences with other real estate agents and express how earning the designation transformed their careers.

RRC CONFERENCE AT NAR NXT

November 12-16, 2025

This event is held for members who are involved in the governance of the Council and who volunteer on Committees and Mastermind Divisions. All other members are invited to attend the Open Meetings, Member Update, Welcome Reception and Installation of the of our National Officers.

LOCAL EVENTS

All year round.

On average, there are more than 250 local events annually. Meet and develop relationships with experienced agents who have completed advanced professional training and demonstrated outstanding professional achievement in residential real estate.

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